BD Procedure

DOC.
NO: SKPVT-BD-004
PROCEDURE FOR BUSINESS DEVELOPMENT (MARKETING & BIDDING) DATE: 18-Aug-2023
REV. NO: 0
PROCEDURE FOR BUSINESS

DEVELOPMENT (MARKETING &
BIDDING)
S K ENGINEERING AND CONSTRUCTION COMPANY
INDIA PRIVATE LIMITED
Registered Office: PLOT NO.28, SIDCO WOMEN INDUSTRIAL
ESTATE, OMALUR THALUK, KARUPPUR, SALEM – 636 011.
Tel: +91 94434 74740
Web site: www.skenggpvtltd.org

DOC. NO: SKPVT-BD-004
REV. NO: 0
Prepared By Controlled By Approved By

Designation ENGINEER Management MD
Representative
Signature Mr. G. KARTHIK Mr. RAMACHANDRAN Mr. T.SIVAKUMAR
Copy No. ISSUED TO Issue mode

00 (MASTER COPY) Management Representative (Hard copy)
01(controlled copy) BD In Charge (Soft copy)
02(controlled copy) Project Manager-Site copy (Hard copy)
03(controlled copy) Reference copy (Hard copy)
Note: All the soft copies are issued in PDF format.
1. PURPOSE:
To establish, implement and manage a process for Marketing and Business development
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with the Customers.
2. SCOPE:
This process applies to all contracts relating to Infrastructure Projects, Petroleum Outlets,
Solar Projects, Ms Tanks, Electrical Works Etc.
3. REFERENCE:
ISO 9001:2015-8.2
4. RESPONSIBILITY- HEAD MARKETING & HEAD- BD:

Marketing Division
 Obtaining of Tender documents

 Submission of Techno commercial bids
 Registration of Company in various organizations/ Govt. bodies
 Operation of Company website & brochure
 Meeting clients and obtaining general feedback on company
 Arranging for Company stalls in Exhibition with support of Project Manager
Bidding Division
 To prepare preliminary estimates based on inputs received from operations team.

 To submit preliminary estimates to MD for drafting the bid.
 Preparation/ compilation of techno-commercial bids
 Method statements, planning and costing inputs from Operation team and Project Manager.
 Attending pre-bid meetings & preparation of pre-bid queries
 Submit the clarifications in case of tenders already submitted with customers
 All documentation required for signing of contract documents on successful bidding
 Hand over to Project Manager all documents in company format the contract documents
5. ABBREVIATIONS:
QMS : Quality Management System
IPO : Input Output
6. PROCESS DESCRIPTION:
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6.1 IPO DIAGRAM:, MARKETING, BD INCLUDING CUSTOMER COMMUNICATION
Input Key Activities (Process) Output(s)
 Receipt of Tender
Enquiry Marketing Document
 Approval from MD
 Feasibility study report
Management Approved  Bid

Tender document Business Development  WO/LOI
Customer requirement Contract Administration  Completion of project
(Through Project Manager )
Customer complaints/ Customer communication Customer compliants register

feedback with Correction and corrective
(during operations stage) action reports,
Customer feedback forms
(received through Project

Manager)
Promotion
 Arranging
6.2 PROCESS for FLOW
Company stalls – in
CHART MARKETING
Exhibition with support of vertical
heads Marketing
Discussion with Purchase
Management regarding Project
ofEnquiry
Document
 Operation of Company website & Information
Tendering
&
brochure and periodic updations Feasibility Close
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6.3 PROCESS FLOW CHART – BIDDING

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6.4 CUSTOMER COMPLIANT HANDLING. (RECEIVED THROUGH PROJECT

MANAGER)
 Nature of
 Updated Customer Complaint
Complaint Register
Process Flow for Customer complaints
Enter in   Seriousness
Correspondence with of Complaint
Customers
Recording
CUSTOMER InCorrective Action
Actions Taken
COMPLAINTS REGISTER Whether Corrective Actions are required?
Reports
 Complaint Analysis to review in MRM
CUSTOMER COMPLAINTS REGISTER
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Identify Corrective Actions based on the complaint

received and discuss in MRM
6.5 GUIDELINES FOR ANALYSIS OF LEGAL & OTHER REQUIREMENTS
At the stage of Bid analysis, the various legal and other requirements and provisions shall
be identified in the form of Check list. Compliance status of the same by the Employer/
Client shall be identified based on the documentation provided. Any further augmentation of
compliance on the part of Employer needs to be addressed. In the event of award of work,
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in favour of S K Engineering and Construction Company India Private Limited, the balance
legal provisions that should be met for successful completion of project/contract work shall
be identified and checklist to be prepared.
7. PROCESS OBJECTIVES:
Monitoring
Key Performance
S.No Target
Indicator
Freq
No. of days for

1 préparation of Tender 2 days Quarterly
checklist/ Enquiry
2 Approval of SOR 3 days Half yearly
3 Submission of Tender 4 days Half yearly
Tenders Technical bid

success rate for Direct
4 bidding only 50% Half yearly
(Won Vs submission)

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DOC.

PROCEDURE FOR BUSINESS

Web site: www.skenggpvtltd.org

Prepared By Controlled By Approved By

Signature Mr. G. KARTHIK Mr. RAMACHANDRAN Mr. T.SIVAKUMAR

Copy No. ISSUED TO Issue mode

03(controlled copy) Reference copy (Hard copy)

Note: All the soft copies are issued in PDF format.

with the Customers.

4. RESPONSIBILITY- HEAD MARKETING & HEAD- BD:

 Obtaining of Tender documents

 To prepare preliminary estimates based on inputs received from operations team.

IPO : Input Output

6.1 IPO DIAGRAM:, MARKETING, BD INCLUDING CUSTOMER COMMUNICATION

Input Key Activities (Process) Output(s)

Management Approved  Bid

Customer requirement Contract Administration  Completion of project

(Through Project Manager )

Customer complaints/ Customer communication Customer compliants register

Customer feedback forms

(received through Project

6.3 PROCESS FLOW CHART – BIDDING

6.4 CUSTOMER COMPLIANT HANDLING. (RECEIVED THROUGH PROJECT

Identify Corrective Actions based on the complaint

6.5 GUIDELINES FOR ANALYSIS OF LEGAL & OTHER REQUIREMENTS

No. of days for

2 Approval of SOR 3 days Half yearly

3 Submission of Tender 4 days Half yearly

Tenders Technical bid

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