Examtips Merged
Examtips Merged
Examtips Merged
Project Scope
Scope Baselline
Direct & Manage Project Work Control Quality Validate Scope Close Project /Phase
2. A Problem to Solve
Is the Project Strategically Alligned?
3. A new business Oppurtunities High level Analysis of Threats & Oppurtunities
Assumptions Log
What are the Various options to start the Project?
Analysis Perfformed
Economic Analysis
PV
NPV
HTB
IRR
ROI
PBP LTB
Non-Economic Analysis
5. Remember Project team per PMI, encompass members of customer, vendor, project staff & project
management staff, etc. when there is any conflict for meeting time zone, negotiate or recommend
options to accommodate overlapping time zones & common language suitable for all.
6. Assigning work:
o PM assign works to team (in predictive)
o Team self-organize and self-assign work(in adaptive)
7. Inclusion to be viewed as PM’s proactive action for the project team members to feel that they are
respected, valued and they are part of the whole team. Increase team’s collaborative involvement
wherever possible to identify or elicit requirements, prepare project estimates (resource, task,
schedule, Cost etc.) and arrive at the right technical solution.
Leadership Skill:
1. Enforcing decision and directive leadership could be opted as least priority. Always figure out
prioritizing options which foster inclusiveness, consultative or collaborative decision-making with the
team.
2. Even if there may be negative consequences or difficult to do, PM always need to be honest and
encourage/ ensure others to do so.
3. PM should not receive perks, Gifts, etc. if its not acceptable per company policy or customs or culture
or law of the land.
4. PM should not take bribe at any cost.
5. Any conflict of interest, bribery, unlawful practice, racism must be reported to the concerned
authority.
6. If anyone (be it your relative or colleague or friends) falsely cheats that he is PMI certified managers
or reveals that he did forgery in PMI application or certification process, it must be reported to PMI
with evidence.
7. Figure out to attune to servant leadership first.
8. Ensure to avoid favoritism, nepotism, conflict of interest while selecting the vendor. If any of your
friends or family members participate in bidding, ensure to notify the panel/ sponsor to get their
directions and avoid bias in vendor selection.
9. SM to coach appropriately when
• Team members violate Team charter (prepared by team),
• when identified with anti-patterns like
o extending the meeting beyond the timebox for each ceremony,
o Information radiators are NOT updated by the team properly,
o when team members are not self-organized and if it impacts the project
o frequently slip of deadlines,
o Team member’s poor participation in Retro,
o Customer or PO not attending Sprint review.
Exam Tips:
10. Pay attention to extreme words in your answers, such as always, must do, Only xxx(option/ Way) –
this may be potential answer to eliminate.
11. Pay attention to negation words like NOT, Except, WITHOUT etc which might be used in the question
and answer appropriately.
12. Never opt to choose those answer options which compromise ethics, compliance, with drawing
customer support (which were agreed earlier), not meeting intended business value(both tangible &
intangible), not adhering to process or procedures guided by respective planning document, not
intend.
13. Pay attention to scenario-based questions like
o What should PM do or what is the best course of action?
▪ Think holistically & strategically, impersonate the best senior manager you worked
with, to choose the right option.
o What should you do first / do next/ do immediately?
▪ These tests your tactical knowledge, this prompts for consulting or updating the
respective document (logs/ register/ planning document).
Escalation:
14. Ensure escalation to steering committee or sponsor only when situations reach beyond threshold of
project manager, only after analyzing the situation, RCA the problem and solution options profoundly.
15. When you need any resource or have concerns with your project members and cannot resolve,
reach out to their respective functional manager.
Change Mgmt:
16. When changes are requested or identified, consult the respective planning document, perform RCA
with the team, engage conversation with customer to arrive at the best solution before escalating to
sponsor.
17. Remember PM is called Change maker. He should support & act as a steward to evangelize
organizational changes.
18. Remember to take team members & their functional managers’ buy in before training the respective
team members.
19. In Predictive, if any changes to baselined artifacts are needed, ensure to submit CR, capture in change
log, perform preliminary analysis like strategic fitment, alignment to goals defined for the project,
review change log to check whether the same was requested earlier and why it got rejected, then
appropriately perform impact assessments from scope, schedule, cost, quality, resource perspective
etc., then reach out CCB for approval, then communicate the updated changes to appropriate
stakeholders and perform changes and update status in change log.
20. When your project is impacted severely due to either of the constraints: Scope, Schedule, Cost,
Resources, Quality, never skip steps/ process/ procedure, perform RCA with SME or take team’s help
to sort out first and if it’s not possible explore waiver approval on sizing down scope / extension of
schedule or increase in funding.
Process:
21. When the identified risk manifest as an issue, consult the risk response plan from your risk register &
follow through that risk response plan.
22. Identification of Stakeholders & risk need to be done throughout the project and those need to be
assessed and logged in respective registers. Also, respective planning documents need to be updated
to stay current per recent project situation according to change management plan.
23. When there is a problem, ensure to consult your team, perform RCA before taking any resolution
steps.
24. Be it an internal or external customer, deliverables need to ultimately meet the quality requirements
agreed with the customer. Potential conflict could happen on unstated or implicit requirements or if
customer is not engaged early with proper scope baselines, prototypes, MVP, story boards, wire
frames, etc. Early or periodic release to customers for feedback, increasing feedback loops helps to
reduce or eliminate the quality issues or risks.
25. Remember PM is not trusted for his skills on legal or financial or procurement or compliance related,
always involve or take inputs from the respective functional departments or SME while making
decisions.
26. While engaging with vendors, always explore on long lasting bilateral relationships with vendor. Do
not negatively exploit the vendor. Be open & transparent to vendors with right inputs especially on
FPP contract where Seller is at high risk.
27. Ensure you involve the procurement manager in bidder conference. If any updates to be made in
SOW/ RFP after bidder conference, ensure to update & circulate to all vendors who participated in
bidder conference or potential vendors.
28. ALWAYS PO prioritize the product backlog, but at times team might update the PBL as low priority use
stories with PO’s consent.
29. In any scrum project, PO & SM can never be the same person.
30. PO has the only authority to accept the user stories as done (per Acceptance criteria/ DOD), Prioritize
the product backlog, what features to get in to release and at what time, cancelling the sprint etc.
31. Never update user stories in active sprint backlog. If it demands exceptionally PO only can do. PO
needs to be invited for Retro meeting to avoid such exceptional cases in future.
PMP
®
May 2020
Published by: Project Management Institute, Inc.
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Newtown Square, Pennsylvania 19073-3299 USA.
Phone: +610-356-4600
Fax: +610-356-4647
Email: [email protected]
Internet: PMI.org
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and the PMI Today logo are registered marks of Project Management Institute, Inc. The Quarter Globe Design is
a trademark of the Project Management Institute, Inc. For a comprehensive list of PMI marks, contact the PMI
Legal Department.
TABLE OF CONTENTS
Introduction ................................................................................................................... 1
1
Published jointly by the American Education Research Association, National Council on Measurement in Education, and
American Psychological Association. The PMP certification is also accredited by the American National Standards Institute
(ANSI) against the internationally recognized ISO/IEC 17024 standard: Conformity Assessment—General Requirements for
Bodies Operating Certification of Persons.
The following table identifies the proportion of questions from each domain that will appear on the
examination.
Total 100%
Important note: The research conducted through the Job Task Analysis validated that today’s project
management practitioners work in a variety of project environments and utilize different project approaches.
Accordingly, the PMP certification will be reflective of this and will incorporate approaches across the value
delivery spectrum. About half of the examination will represent predictive project management
approaches and the other half will represent agile or hybrid approaches. Predictive, agile, and hybrid
approaches will be found throughout the three domain areas listed above and are not isolated to any
particular domain or task.
In this document you will find an updated structure for the PMP Examination Content Outline. Based on
feedback from customers and stakeholders, we have worked on simplifying the format so that the PMP
Examination Content Outline is easier to understand and interpret.
On the following pages you will find the domains, tasks, and enablers as defined by the Role Delineation
Study.
Domain: Defined as the high-level knowledge area that is essential to the practice of project
management.
Tasks: The underlying responsibilities of the project manager within each domain area.
Enablers: Illustrative examples of the work associated with the task. Please note that enablers are
not meant to be an exhaustive list but rather offer a few examples to help demonstrate what the
task encompasses.
Manage communications
Task 2
Analyze communication needs of all stakeholders
Determine communication methods, channels, frequency, and level of detail for all
stakeholders
Communicate project information and updates effectively
Confirm communication is understood and feedback is received
Engage stakeholders
Task 4
Analyze stakeholders (e.g., power interest grid, influence, impact)
Categorize stakeholders
Engage stakeholders by category
Develop, execute, and validate a strategy for stakeholder engagement
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© 2020 Project Management Institute, Inc. All rights reserved. “PMI”, the PMI logo, “CAPM”, “PMP”, “PfMP”, “PgMP”, "PMI-ACP", “PMI-PBA”, “PMI-RMP”, “PMI-SP” and
“Powering The Project Economy” are marks of Project Management Institute, Inc. (4/20)
The PMI Registered Education Provider logo
is a registered mark of the
Project Management Institute, Inc.
This course is based on the Project Management Institute, A Guide to the Project
Management Body of Knowledge PMBOK® Guide—Sixth Edition.
PMP, PMI, and PMBOK are registered marks of the Project Management Institute, Inc.
Objectives
• Each section of the Code of Ethics and Professional Conduct includes both aspirational and mandatory
standards.
• The aspirational standards describe the conduct that the project managers strive to uphold as practitioners.
• Although adherence to the aspirational standards is not easily measured, it is expected that project
management professionals adhere to them. These are not optional.
• The mandatory standards establish firm requirements and, in some cases, limit or prohibit practitioner
behavior. Practitioners who do not conduct themselves
Source: PMI Code in accordance
of Ethics and Professional Conduct with these standards will be subject
Responsibility: Definition
This section includes reporting violations of the PMI Code of Ethics and
Professional Conduct by other project managers.
• Respect is your duty to show a high regard for yourself and resources
entrusted to you.
• These resources include people, money, reputation, the safety of others, and
natural or environmental resources.
• An environment of respect promotes trust, confidence, and excellence in
performance by fostering mutual cooperation.
• It generates an environment where diverse perspectives are encouraged and
valued.
• Fairness is your duty to make decisions and act impartially and objectively.
• Your conduct must be free from conflicting self-interest, prejudice, and
favoritism.
• Honesty is your duty to understand the truth and act in a truthful manner
both in your communications and conduct.
Project managers need to ensure their own individual integrity while managing a project.
This means:
• Always reporting the truth regardless of negative consequences
• When conflict occurs, dealing with it directly
• Treating everyone with respect
• Avoiding discrimination
• Following all rules and regulations governing the project
• Reporting any unethical or dishonest behavior
• Not factoring personal gains into a decision in any way
• Always doing the right thing and following the right process
Ensuring Individual Integrity (Contd.)
Project managers need to ensure their own individual integrity while managing a project.
This means:
Understand the individual integrity required in project managers to answer questions that test
professional and ethical responsibility.
Business Scenario 1: Problem Statement
• You are the project manager for a global project. The project is being delivered in another
country, and most of your team members are spread out across multiple regions. Your
project sponsor is confident in your team’s ability to finish the project under budget and
ahead of schedule. To encourage you and your team, an early completion incentive has
been linked to the project.
• After using parametric estimates in the planning process and developing a well-documented
basis of estimates, you are confident that you can deliver the project within its budget and
on schedule.
• After you hold an on-site meeting with local officials about the status of the project, one of
the officials pulls you aside to have a conversation. He tells you that he can get an important
government approval immediately, which will ensure that the next phase of the project is
completed ahead of schedule. However, he asks you to pay him $250 in US currency as an
“administration fee.” What would you do as a project manager?
Business Scenario 1: Solution
• Three months ago, you wrapped up a project that produced spare parts for one of your
customers. You successfully gained final acceptance by the customer on the deliverable.
• Managing the project went well because the spare parts consistently met the quality
metrics, passed fitness for use tests, and adhered to all control charts. There was no
indication of issues with quality and grade that would prompt a need for change.
• A fellow project manager in the company is preparing for a similar project with a
different customer, and they want to meet with you to glean insight on what to expect.
• During your meeting, you discover an error in the results communicated in the
deliverable that may potentially turn into a safety issue in the future, which could affect
thousands of customers. Although the risks involved with these newly discovered safety
issues are very low, they could have a serious impact. How would you manage this?
Business Scenario 2: Solution
• You should first get in touch with your old project sponsor and management to
communicate your findings both verbally and in writing (formally). Then you and/or the
sponsor should communicate your findings to the customer.
• According to PMI’s Code of Ethics and Professional Conduct, you must uphold the policies,
rules, regulations, and laws that govern your work and professional and volunteer
activities.
Promoting Stakeholder Collaboration
Project managers should encourage stakeholder collaboration so that stakeholders are aware of the
true benefits of the project and help in whatever way they can to make it successful.
• ACME Technologies, Inc. takes pride in its excellent customer service and high-quality technology
implementations. This brand strategy has served the company well as they maintain a strong
customer loyalty record. The area that hurts them, at times, is the fact that some of their system
implementations take longer than forecast.
• Jim is a project manager at the company, and he is leading a desktop upgrade for one of their
repeat customers. The project is nearing its completion date, and it is time to check the
correctness of the computer build-out. During the evaluation, it is brought to Jim’s attention that
the desktops are not fast enough for the company’s core financial software to function as
designed. A team member suggests they increase the system’s speed by 10% with additional
RAM as a courtesy to the customer since they have excess parts from another project, and it will
not cost the company any additional dollars. In addition, the company had faced some issues on
the previous project for this customer, and this would be a great way to make up for the past
problems. What should Jim do?
Business Scenario 3: Solution
• The additional speed would make a huge difference and allow ACME to meet their defined
quality metrics and fitness for use requirements. The fact that the software will not be able
to perform on the system to meet established requirements would be a the point of failure
for the project.
• Jim should document both the issues and the recommendations to present to the project
sponsor. Identifying the performance concerns is required as he has now been made
aware of the issue.
Study the business scenarios to get familiar with questions that test professional and ethical
responsibility.
Key Takeaways
o Respect
o Fairness
o Honesty
There are aspirational and mandatory standards for each of
the values.
Project managers can contribute to the project management
knowledge base by actively analyzing past project’s data and
compiling metrics related to project management to be used
within the organization.
Tailor stakeholder engagement strategies to fit Modify the project work based on varying
diverse stakeholder groups and needs. Integration Management project and organizational governance
structures.
Customize communication and interaction
approaches for different stakeholder types.
Stakeholder Management Adjust the level of oversight and control for
project work based on project risks and
changes.
Adjust stakeholder engagement plans based on
project phase and changes.
Tailor the closing process to align with specific
project needs and organizational procedures.
Vary the techniques for managing stakeholder
expectations and resolving conflicts.
XP Planning game
Task Last
Release Deliver
Affinity Similar
Relative Compare
Kanban WIP
Smell Problem
Disaggregate Decompose
Velocity Percentage
Ideal No interruptions
NPV Multi-year
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Everything is ideal
Everyone plans
Value is huge
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PV Planned The authorized budget assigned to The value of the work planned to be
Value scheduled work completed to a point in time, usually the
data date, or project completion
EV Earned Value The measure of work performed The planned value of all the work completed EV = sum of the
expressed in terms of the budget (earned) to a point in time, usually the data planned value of
authorized for that work date, without reference to actual costs completed work
AC Actual Cost The realized cost incurred for the The actual cost of all the work completed to
work performed on an activity during a point in time, usually the data date
a specific time period
BAC Budget at The sum of all budgets established The value of total planned work, the project
Completion for the work to be performed cost baseline
CV Cost Variance The amount of budget deficit or The difference between the value of work CV = EV – AC Positive = Under planned
surplus at a given point in time, completed to a point in time, usually the cost
expressed as the difference between data date, and the actual costs to the same Neutral = On planned cost
the earned value and the actual cost point in time Negative = Over planned
cost
SV Schedule The amount by which the project is The difference between the work completed SV = EV – PV Positive = Ahead of
Variance ahead or behind the planned delivery to a point in time, usually the data date, and schedule
date, at a given point in time, the work planned to be completed to the Neutral = On schedule
expressed as the difference between same point in time Negative = Behind schedule
the earned value and the planned
value
VAC Variance at A projection of the amount of budget The estimated difference in cost at the VAC = BAC - EAC Positive = Under planned
Completion deficit or surplus, expressed as the completion of the project cost
difference between the budget at Neutral = On planned cost
completion and the estimate at Negative = Over planned
completion cost
CPI Cost A measure of the cost efficiency of A CPI of 1.0 means the project is exactly on CPI = EV/AC Greater than 1.0 = Under
Performance budgeted resources expressed as the budget, that the work actually done so far is planned cost
Index ratio of earned value to actual cost exactly the same as the cost so far. Other Exactly 1.0 = On planned
values show the percentage of how much cost
costs are over or under the budgeted Less than 1.0 = Over
amount for work accomplished planned cost
SPI Schedule A measure of schedule efficiency A SPI of 1.0 means that the project is exactly SPI = EV/PV Greater than 1.0 = Ahead of
Performance expressed as the ratio of earned on schedule, that the work actually done so schedule
Index value to planned value far is exactly the same as the work planned Exactly 1.0 = On schedule
to be done so far. Other values show the Less than 1.0 = Behind
percentage of how much costs are over or schedule
under the budgeted amount for work
planned
EAC Estimate at The estimated total cost of If the CPI is expected to be same for the EAC = BAC/CPI
Completion completing all work expressed as the remainder of the project, EAC can be
sum of the actual cost to date and calculated using:
estimate to complete If future work will be accomplished at the
planned rate, use: EAC = AC + BAC –
If the initial plan is no longer valid, use: EV
If both the CPI and SPI influence the
remaining work, use:
EAC = AC + Bottom-
up ETC
EAC = AC + [(BAC-
EV)/(CPI x SPI)]
ETC Estimate to The expected cost to finish all the Assuming work is proceeding on plan, the ETC = EAC – AC
Complete remaining project work cost of completing the remaining authorized
work can be calculated using:
Re-estimate the remaining work from the
bottom up ETC = Re-estimate
TCPI To Complete A measure of the cost performance The efficiency that must be maintained in TCPI = (BAC-EV) / Greater than 1.0 = Harder to
Performance that must be achieved with the order to complete the plan. (BAC-AC) complete
Index remaining resources in order to meet Exactly 1.0 = Same to
a specified management goal, complete
expressed as the ratio of the cost to Less than 1.0 = Easier to
finish the outstanding work to the complete
budget available
The efficiency that must be maintained in TCPI = (BAC-EV) / Greater than 1.0 = Harder to
order to complete the current EAC. (EAC-AC) complete
Exactly 1.0 = Same to
complete
Less than 1.0 = Easier to
complete
Memorization Chart—Template
12 Guiding Principles
S atisfy with early and continuous delivery P rimary measure of progress is working software
B usiness people and developers collaborate daily S implify my maximizing work not done
C ourage T ester
R espect T racker
User Stories
S mall
T estable
D eliver C lose
D isagreement S afety D o
W ar
Goals Success
S pecific S hipped
A ttainable D o again
T imely
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INITIATING PLANNING
Perform
Define Scope Plan Procurement Qualitative
Plan Stakeholder Management
Engagement Risk Analysis
Acquire Project
Acquire Resource Calendars Control
Team
Resources
---------
Scope
Staff Assignments
Change
Team Control Schedule Requests
Develop Project Performance
Develop Team
Team Assessments Control
Perform
Costs
Integrated
Manage Project Change Control
Manage Team OPA Updates Monitor Risks
Team
WPD WPI
Control Approved or
Perform Quality Communications Rejected Change
OPA Updates
Assurance Requests
Monitor
Stakeholder Engmt
Manage
OPA Updates Procurement
Communications Control
Procurements Documents
Manage QC Measurements
Stakeholder OPA Updates Control Quality ---------
Verified Deliverables
Expectations
Accepted
Validate Scope
Conduct Deliverables
Agreements
Procurements
Risk Register
CLOSING
Manage Project Lessons Learned Close Project or
Knowledge Phase
Final Product
---------
OPA Updates
Project Management Institute, A Guide to the Project Management Body of Knowledge (PMBOK® Guide) ― Sixth Edition.
PMP, PMI, and PMBOK are registered marks of the Project Management Institute, Inc.
5 Whys technique: A technique to find the root cause for a particular problem by repeatedly asking the
question "Why?" It is an iterative and interrogative technique which is aimed at finding the cause and
effect of a particular problem.
A3: Either a process for solving a particular problem, or a general way of looking at things, in which the
pertinent information is limited to what will fit on a single sheet of paper. Named for the standard A3-
size sheet of paper.
acceptance criteria:
1. A set of conditions that are to be met before deliverables are accepted. See also deliverable.
2. A formal list of predefined requirements or conditions that should be satisfied in order to mark the
deliverable as complete.
activity: A distinct, scheduled portion of work performed during the course of a project.
activity code: An alphanumeric value assigned to each activity that enables classifying, sorting, and
filtering. See also activity identifier and activity label.
activity identifier: A unique alphanumeric value assigned to an activity and used to differentiate that
activity from other activities. See also activity code and activity label.
activity label: A phrase that names and describes an activity. See also activity code and activity
identifier.
actual cost: Abbreviated as AC, the realized cost incurred for the work performed on an activity during a
specific time-period. See also budget at completion, earned value, estimate at completion, estimate to
complete, and planned value.
adaptation: Changes done in product or process as soon as the need surfaces, to reduce the practical
problems or any deviations that can give rise to risks or issues.
adaptive planning: A technique in which high-level planning is done at the beginning. As a project
progresses, detailed planning is done considering the latest changes. This allows for accommodation of
changes in the requirements, even late into the development process.
affinity estimate: A technique used for conducting high-level estimations for work items. Work items
are compared and grouped together based on their size, then a high-level relative estimation is done for
each of the work items. This is simple yet fast.
Agile: A term used to describe a mindset of values and principles aimed at flexibility, communication,
collaboration, and simplicity based on short iterations and continuous feedback from the customer as
set forth in the Agile Manifesto. Agile is an iterative and incremental approach to deliver values to the
customer early and continuously. See also Agile Manifesto.
Agile coach: An individual with knowledge and experience in agile who can train, mentor, facilitate, and
guide organizations and teams through their agile transformation.
Agile life cycle: An approach that is both iterative and incremental to develop and refine work items and
deliver frequently.
Agile Manifesto: Published in 2001 by a group of 17 software developers as the Manifesto for Agile
Software Development, the document that lays out the original values and principles that led to the
initiation of Agile development methods such as Scrum and Kanban.
Agile mindset: Thinking and practicing the core Agile values and principles in spirit, as laid out in the
Agile Manifesto, to continuously deliver value to the customer and adapt as needed.
Agile practitioner: Also known as an Agilist, someone who collaborates with cross-functional teams in
line with Agile techniques and concepts.
Agile principles: The twelve principles for project delivery enumerated in the Manifesto for Agile
Software Development. See also Agile Manifesto.
Agile Unified Process: A simplified process framework for developing business application software
using agile techniques and concepts that are modeled on the Rational Unified Process (RUP).
analogous estimating: A technique for estimating the duration or cost of an activity or a project using
historical data from a similar activity or project. See also bottom-up estimating, parametric estimating,
program evaluation and review technique, and three-point estimating.
apportioned effort: An activity where effort is allotted proportionately across certain discrete efforts
and not divisible into discrete efforts. Apportioned effort is one of three earned value management
types of activities used to measure work performance. See also discrete effort and level of effort.
artifacts: The tangible by-products, specific to a project, that represent the work and value, helping
bring transparency. Artifacts form a basis for inspection and adaptation. Examples are product vision,
product backlog, project (product or service) increment, and design document.
assumption: A factor in the planning process considered to be true, real, or certain, without proof or
demonstration.
automated code quality analysis: Scripted analysis of code to ensure functionality, spot vulnerabilities,
and style consistency, which assumes greater significance when working collaboratively on code.
backlog refinement: Also known as backlog grooming, the progressive elaboration of project
requirements or the ongoing activity in which the team collaboratively reviews, updates, and writes
requirements to satisfy the need of the customer request.
backward pass: A critical path method technique for calculating the late start and late finish dates by
working backward through the schedule model from the project end date. See also critical path method
and forward pass.
baseline: The approved version of a work product that can be changed using formal change control
procedures and is used as the basis for comparison to actual results. See also cost baseline, performance
measurement baseline, schedule baseline, and scope baseline.
behavior-driven development: An Agile test-first methodology that focuses on the actual behavior of a
work item from the end user’s perspective.
benefit cost ratio: Also known as BCR, an indicator used in cost benefit analysis to present the
comparison between the proposed costs and expected benefits of a proposed project. Proposed benefit
is divided by proposed cost to derive BCR. If a project has a BCR greater than 1.0, then it is considered
advisable.
blended Agile: The combined use of two or more Agile frameworks, methods, elements, or practices, as
opposed to a hybrid Agile approach, which employs some traditional predictive elements.
bottom-up estimating: A method of estimating project duration or cost by aggregating the estimates of
the lower-level components of the work breakdown structure.
broken comb: Refers to a person with various depths of specialization in multiple skills required by the
team. Also known as Paint Drip. See also T-shaped and I-shaped.
budget at completion: Abbreviated as BAC, the sum of all budgets established for the work to be
performed. See also actual cost, earned value, estimate at completion, estimate to complete, and
planned value.
burndown chart: A chart that graphically conveys the work remaining relative to the time remaining in
the timebox.
burnup chart: A graphical representation of the work completed toward the release of a product.
cause-and-effect diagram: Also known as a fishbone diagram or Ishikawa diagram, a visual tool that
helps identify, sort, and display possible causes of a specific problem or quality characteristic.
caves and common: Collaborative working spaces for the team. Caves would be an area for team
members to work alone or in isolation. Common is an area for working in groups and collaborating.
change control board: A formally chartered group responsible for reviewing, evaluating, approving,
delaying, or rejecting changes to the project, and for recording and communicating such decisions. See
also change control and change control system.
change control system: A set of procedures that describes how modifications to project deliverables and
documentation are managed and controlled. See also change control and change control board.
coarse-grained requirements: A set of requirements defined at a high level. See also fine-grained
requirements.
code of accounts: A numbering system used to uniquely identify each component of the work
breakdown structure.
collective code ownership: A project acceleration and collaboration technique whereby any team
member is authorized to modify any project work product or deliverable, thus emphasizing team-wide
ownership and accountability.
collocated team: A team where project team members work from the same location, mostly in the
same room, close to each other. It helps in real-time interactions.
compound user story: Also known as an epic, a large user story which comprises multiple shorter user
stories; a big chunk of work that can be decomposed into smaller subparts as features or user stories.
configuration management system: A collection of procedures used to track project artifacts and
monitor and control changes to these artifacts.
constrained optimization: A project selection method which uses mathematical algorithms for large
projects that require complex and comprehensive calculations.
constraint: A limiting factor that affects the execution of a project, program, portfolio, or process.
contingency plan: A document describing actions that the project team can take if predetermined
trigger conditions occur.
contingency reserve: Time or money allocated in the schedule or cost baseline for known risks with
active response strategies. See also management reserve and project budget.
continuous delivery: Delivering small increments of work to customers quickly and often making use of
the automation technology.
continuous integration: Abbreviated as CI, a practice in which each team member's work product is
frequently integrated and validated by one another. Typically, teams configure CI to include compilation,
source control integration, and unit test execution.
control account: A management control point where scope, budget, actual cost, and schedule are
integrated and compared to earned value for performance measurement.
control chart: A visual representation that systematically plots the readings of a parameter of a process
or product that is being inspected.
corrective action: An intentional activity that realigns the performance of the project work with the
project management plan. See also preventive action.
cost baseline: The approved version of work package cost estimates and contingency reserve that can
be changed using formal change control procedures. Used as the basis for comparison to actual results.
See also baseline, performance measurement baseline, schedule baseline, and scope baseline.
cost management plan: A component of a project or program management plan that describes how
costs will be planned, structured, and controlled. See also project management plan.
cost of quality: Abbreviated as COQ, a method used to determine where and what amount of an
organization's resources are being used for doing things right the first time. Also calculates the resources
used for rectifying things that are not done right the first time.
cost performance index: Abbreviated as CPI, a measure of the cost efficiency of budgeted resources
expressed as the ratio of earned value to actual cost. See also schedule performance index.
cost variance: Abbreviated at CV, the amount of budget deficit or surplus at a given point in time,
expressed as the difference between the earned value and the actual cost. See also schedule variance.
crashing: A schedule compression technique used to shorten the schedule duration for the least
incremental cost by adding resources. See also fast tracking and schedule compression.
critical chain method: A schedule method that allows the project team to place buffers on any project
schedule path to account for limited resources and project uncertainties.
critical path: The sequence of activities that represents the longest path through a project, which
determines the shortest possible duration. See also critical path activity and critical path method.
critical path activity: Any activity on the critical path in a project schedule. See also critical path and
critical path method.
critical path method: A method used to estimate the minimum project duration and determine the
amount of scheduling flexibility on the logical network paths within the schedule model. See also critical
path and critical path activity.
cross-functional team: A team that includes practitioners with all the skills necessary to deliver valuable
product increments.
cumulative flow diagram: Abbreviated as CFD, an area chart that depicts the quantity of work in a given
state, showing arrivals, time in queue, quantity in queue, and departure.
cycle time: A measure of the time elapsed from the actual start of work on a work item (story, task, bug,
or support incident) up to the time it is ready for delivery. Cycle time is a measure of process capability.
Daily Scrum: Also known as a daily standup, a short, daily team meeting to review progress, announce
intentions for the day, and share any difficulties encountered or expected.
data date: A point in time when the status of the project is recorded.
decision tree analysis: A diagramming and calculation technique for evaluating the implications of a
chain of multiple options in the presence of uncertainty.
decomposition: A technique used for dividing and subdividing the project scope and deliverables into
smaller, more manageable parts.
definition of ready: Abbreviated as DoR, a team's checklist for a user-centric requirement that has just
enough information for the team to begin working on it.
deliverable: Any unique and verifiable product, result, or capability to perform a service that is
produced to complete a process, phase, or project.
DevOps: A collection of practices for creating a smooth flow of delivery by improving collaboration
between the development and operations staff.
Disciplined Agile Delivery: Abbreviated as DAD, a process decision framework that enables simplified
process decisions around incremental and iterative solution delivery.
discrete effort: An activity that can be planned and measured and that yields a specific output. Discrete
effort is one of three earned value management types of activities used to measure work performance.
See also apportioned effort and level of effort.
distributed team: Also know as a remote team or virtual team, a project team which has team members
spread across different geographic locations and working on the same project from different locations.
Team members work for a common project goal and are often connected using the latest collaboration
tools.
dot voting: A quick and simple method for collaborative decisions. The decision or option which gets
maximum dots is considered the team’s decision.
double loop learning: A process that challenges underlying values and assumptions in order to better
elaborate root causes and devise improved countermeasures, rather than focusing only on symptoms.
Dreyfus model: A model for skill acquisition. According to this model, every individual goes through five
stages during the process of skill acquisition: novice, advanced beginner, competent, proficient, and
expert.
duration: The total number of work periods required to complete an activity or work breakdown
structure component, expressed in hours, days, or weeks. See also effort.
early finish date: In the critical path method, the earliest possible point in time when the uncompleted
portions of a schedule activity can finish based on the schedule network logic, the data date, and any
schedule constraints. See also critical path method.
early start date: In the critical path method, the earliest possible point in time when the uncompleted
portions of a schedule activity can start based on the schedule network logic, the data date, and any
schedule constraints. See also critical path method.
earned value: Abbreviated as EV, the measure of work performed expressed in terms of the budget
authorized for that work.
earned value management: Abbreviated as EVM, a methodology that combines scope, schedule, and
resource measurements to assess project performance and progress.
effort: The number of labor units required to complete a schedule activity or work breakdown structure
component, often expressed in hours, days, or weeks. See also duration.
elevator statement: A succinct description of a product that helps the project team focus on product
goals. Also known as an elevator pitch or vision statement.
empiricism: Making decisions based on the actual experience. An empirical approach implies that
project decisions should be based on facts, evidence, and experiences.
enterprise environmental factors: Conditions not under the immediate control of the team that
influence, constrain, or direct the project, program, or portfolio.
escaped defect: A defect that goes undetected in all rounds of testing but is found in the production
environment.
estimate at completion: Abbreviated as EAC, the expected total cost of completing all work expressed
as the sum of the actual cost to date and the estimate to complete.
estimate to complete: Abbreviated as ETC, the expected cost to finish all remaining project work.
evolutionary value delivery: Also known as Evo, a method that focuses on early and frequent delivery of
small increments of value to the customer, with quality as an integral part of it. Openly credited as the
first Agile method containing a specific component no other method has. The focus is on delivering
multiple measurable value requirements to stakeholders.
expected monetary value: Abbreviated as EMV, a statistical technique used to calculate gains in
monetary terms for a certain decision made.
Extreme Programming: Abbreviated as XP, an Agile software development method that leads to higher
quality software, a greater responsiveness to changing customer requirements, and more frequent
releases in shorter cycles.
fast failure: An approach of trying new things, getting fast feedback, and then quickly reviewing and
adapting as per the feedback. In cases where there is a high degree of uncertainty, it is often less
expensive to start working on basic deliverables, get the feedback, and make immediate decisions on
continuing or stopping the planned deliverables.
fast tracking: A schedule compression technique in which activities or phases normally done in
sequence are performed in parallel for at least a portion of their duration. See also crashing and
schedule compression.
feedback loop: When the outcome of an existing running process is taken into account to improve the
process and ensure it works better in the future.
Fibonacci sequence: A sequence of numbers in which each number is the summation of the two
preceding numbers, starting with [0, 1]. This sequence of numbers is used for relative size estimation for
user stories in story points.
fine-grained requirements: High priority requirements which are elaborated in detail and estimated
precisely. See also coarse-grained requirements.
finish-to-finish: A logical relationship in which a successor activity cannot finish until a predecessor
activity has finished.
finish-to-start: A logical relationship in which a successor activity cannot start until a predecessor
activity has finished.
fit for purpose: A product that is suitable for its intended purpose.
fit for use: A product that is usable in its current form to achieve its intended purpose.
fixed formula method: A method of estimating earned value in which a specified percentage of the
budget value of a work package is assigned to the start milestone and the remaining percentage is
assigned when the work package is complete. See also weighted milestone method.
Flow Master: The coach for a team and service request manager working in a continuous flow or
Kanban context. Equivalent to Scrum Master. See also Scrum Master.
forward pass: A critical path method technique for calculating the early start and early finish dates by
working forward through the schedule model from the project start date or a given point in time. See
also backward pass.
framework: A basic system or structure of ideas or facts that support an approach.
free float: The amount of time that a scheduled activity can be delayed without delaying the early start
date of any successor or violating a schedule constraint. See also total float, critical path, near-critical
activity, and near-critical path.
functional specification: A specific function that a system or application is required to perform; typically
represented in a functional specifications document.
Gantt chart: A bar chart of schedule information where activities are listed on the vertical axis, dates are
shown on the horizontal axis, and activity durations are shown as horizontal bars placed according to
start and finish dates.
generalized specialist: An individual team member who has one or more technical specialties and at the
same time has a general idea about the processes as well as the functional and domain knowledge for
the project.
gold plating: The practice where a change is made in the scope of a project that is outside of the original
agreed-upon scope.
grade: A classification of the deliverables which has the same functional use but differs in technical
characteristics.
histogram: A specialized bar chart that organizes a group of data points into user-specified ranges to
give a graphical representation of tabulated frequencies of data.
Hoshin Kanri: A strategy or policy deployment method to confirm that the strategic goals of an
organization are key driving factors for a strategy and every implementation done in an organization.
human resource management plan: A component of a project or program management plan that
describes roles and responsibilities, reporting relationships, and staff management. See also project
management plan and staffing management plan.
hybrid approach: A combination of two or more Agile and non-Agile elements, having a non-Agile end
result.
IDEAL: An organizational improvement model that serves as a roadmap for initiating, planning, and
implementing improvement actions. Named for the five phases it describes: initiating, diagnosing,
establishing, acting, and learning.
ideal days: An estimation technique where the size of work items done is based on how long an item
would take to complete, provided it was the only work being performed, there were no disturbances,
and all functional and resource details necessary to complete the work were immediately available.
impact mapping: A strategic planning technique that acts as a roadmap to the organization while
building new products.
impediment: An obstacle that prevents the team from achieving its objectives. Also known as a blocker.
Increment: A functional, tested, and accepted deliverable that is a subset of the overall project
outcome.
incremental life cycle: An approach that incrementally delivers the viable work items which are part of
the actual solution or product that the customer can start using on every delivery.
information radiator: A visible, physical display that provides information to the rest of the
organization, enabling up-to-the-minute knowledge sharing without any formal distribution by the
team.
inspection:
1. In Agile, a measurement of the level of defects in a deliverable. A sampling approach is used, instead
of reviewing the complete deliverable.
2. In project management, an official examination of a project deliverable to ensure that it satisfies the
predetermined requirements.
internal rate of return: Abbreviated as IRR, one of the metrics used in financial analysis to estimate the
sustainable profitability of potential investments for a project.
INVEST criteria: Criteria to examine the quality of a user story. INVEST stands for Independent,
Negotiable, Valuable, Estimable, Small, and Testable. If the story fails to meet any one of the INVEST
criteria, then the team may discuss and refine the story accordingly.
I-shaped: Refers to a person with a single deep area of specialization with no interest or skill in the rest
of the skills required by the team. See also T-shaped and broken comb.
iteration: A timeboxed cycle of development on a product or deliverable in which all of the work that is
needed to deliver value is performed.
iterative life cycle: An approach that allows feedback for unfinished work to improve and modify that
work.
kaizen events: Typically short-span events in which the team does brainstorming and implementation
sessions aimed toward improving the system.
Kanban board: A visualization tool that enables improvement in the flow of work by making bottlenecks
and work quantities visible.
Kanban method: An Agile method for designing, managing, and improving flow systems for knowledge
work; inspired by the original Kanban inventory control system.
Kano analysis: A tool to explore product attributes which are perceived to be important to customers. It
helps product specification and discussion through better development of the team’s understanding.
key performance indicator: Abbreviated as KPI. Provides direction for strategic planning, estimation,
and assessment for improving operational processes.
lag: The amount of time whereby a successor activity will be delayed with respect to a predecessor
activity. See also lead.
large-scale Scrum: Abbreviated as LeSS, a product development framework that extends Scrum with
scaling guidelines while preserving the original purposes of Scrum.
late finish date: In the critical path method, the latest possible point in time when the uncompleted
portions of a schedule activity can finish based on the schedule network logic, the project completion
date, and any schedule constraints. See also critical path method.
late start date: In the critical path method, the latest possible point in time when the uncompleted
portions of a schedule activity can start based on the schedule network logic, the project completion
date, and any schedule constraints. See also critical path method.
lead: The amount of time whereby a successor activity can be advanced with respect to a predecessor
activity. See also lag.
lead time: A measure of the time elapsed between a request for a work item (story, task, bug, or
support incident) and when the work item is delivered and the request is complete.
Lean software development: Abbreviated as LSD, an adaptation of the principles and practices of Lean
manufacturing, which focuses on decreased costs, effort, and waste and increased quality, speed, and
customer value.
lessons learned: The knowledge gained during a project which shows how project events were
addressed or should be addressed in the future for the purpose of improving future performance.
level of effort: An activity that does not produce definitive end products and is measured by the passage
of time. Level of effort is one of three earned value management types of activities used to measure
work performance. See also apportioned effort and discrete effort.
life cycle: The process through which a product is imagined, created, and put into use.
Little's Law: A fundamental of queue theory. Defines the relationship between work in progress,
throughput, and lead time. See also work in progress, throughput, and lead time.
logical relationship: A dependency between two activities or between an activity and a milestone.
management by objective: Abbreviated as MBO, a strategic management model used to improve the
performance of an organization by defining the goals to be achieved, which are mutually agreed by the
management as well as employees.
management reserve: Time or money that management sets aside in addition to the schedule or cost
baseline and releases for unforeseen work that is within the scope of the project.
master service agreement: Abbreviated as MSA, a contract among two or more parties in which all the
parties mutually agree to most of the terms used to govern all the prospect agreements.
matrix organization: An organizational structure in which the project manager shares authority with the
functional manager temporarily to assign work and apply resources.
metaphor: Relating words, labels, tags, or stories to various elements in a project or process. A
metaphor is a team-specific terminology used within a project.
milestone schedule: A type of schedule that presents milestones with planned dates.
minimum marketable feature: Abbreviated as MMF, the smallest set of functionality in a product or
solution which is required to deliver value to the customer. MMF focuses on the features with the
highest value and leads to reducing the time to market.
mobbing: A technique in which multiple team members focus simultaneously and coordinate their
contributions on a particular work item.
Monopoly money: A prioritization technique in which sponsors and business owners are given
Monopoly money approximately equal to the project budget and asked to allocate this money to the
different system features from the backlog.
Monte Carlo technique: An analytical technique used to emulate project activities, where outcome of
action or decision is determined with the use of random numbers subject to allocated probabilities.
MoSCow method: A collaborative prioritization technique used to derive the sequence for delivery of
requirements in order to gain maximum profit and bring value to the customer. MoSCoW stands for
must have, should have, could have, and would have. Also known as MoSCoW prioritization or MoSCoW
analysis.
most likely duration: An estimate of the most probable activity duration that takes into account all of
the known variables that could affect performance. See also optimistic duration and pessimistic
duration.
multi-voting: A decision-making technique used to select one mutually agreeable option from multiple
alternatives. Involves group discussion and voting for eliminating the options until a single option
remains.
near-critical activity: An activity with a total float that is deemed to be low based on expert judgment.
See also total float.
near-critical path: A sequence of activities with low float which, if exhausted, becomes a critical path
sequence for the project. See also critical path.
net present value: Abbreviated as NPV, the difference between the value of the present cash flow and
that in the future, calculated by considering the present values of the future cash flows. When NPV is
positive, it indicates profit for the project.
network path: A sequence of activities connected by logical relationships in a project schedule network
diagram.
opportunity: A risk that would have a positive effect on one or more project objectives.
opportunity cost: The loss of possible future return from the available alternative that is not selected or
that needs to be left out; the potential return which will not be realized as a result of one option not
being selected over another. Opportunity cost is one of the project selection criteria.
optimistic duration: An estimate of the shortest activity duration that takes into account all of the
known variables that could affect performance. See also most likely duration and pessimistic duration.
organizational bias: The preferences of an organization on a set of scales characterized by certain core
values: exploration versus execution, speed versus stability, quantity versus quality, and flexibility versus
predictability.
organizational breakdown structure: A hierarchical representation of the project organization which
illustrates the relationship between project activities and the organizational units that will perform
those activities.
organizational enabler: A structural, cultural, technological, or human resource practice that the
performing organization can use to achieve strategic objectives. See also organizational project
management.
organizational process assets: Plans, processes, policies, procedures, and knowledge bases specific to
and used by the performing organization.
organizational project management maturity: The level of an organization's ability to deliver the
desired strategic outcomes in a predictable, controllable, and reliable manner.
osmotic communication: Overhearing a discussion where information flows in from the background for
the team members and they only pick up information significant to them via osmosis. Usually happens in
collocated teams.
pair programming: Pair work that is focused on accomplishing a task or work item together, working as
a pair from planning up to delivery. One of the engineering practices of Extreme Programming. See also
Extreme Programming.
pair work: A technique of pairing two team members to work simultaneously on the same work item.
See also pair programming.
Pareto principle: Also known as the 80/20 rule. States that for the majority of cases, 80% of
consequences are a result of 20% of the causes.
Parkinson's Law: The empirical observation that explains the consumption of time and its correlation to
work. States that "Work expands to fill the time available."
path convergence: A relationship in which a schedule activity has more than one predecessor.
path divergence: A relationship in which a schedule activity has more than one successor.
payback period: The time required to recover the cost of investment for a project. Usually measured in
units of time, like weeks, months, or years. A project with a shorter payback period is preferred.
percent complete: An estimate expressed as a percent of the amount of work that has been completed
on an activity or work breakdown structure component.
performance measurement baseline: Integrated scope, schedule, and cost baselines used for
comparison to manage, measure, and control project execution.
performing organization: An enterprise that's personnel are the most directly involved in doing the
work of the project or program.
persona: An imaginary character developed with selective details which are used to depict target
customers and users who will be using a product or solution.
pessimistic duration: An estimate of the longest activity duration that takes into account all of the
known variables that could affect performance. See also most likely duration and optimistic duration.
phase gate: A review at the end of a phase in which a decision is made to continue to the next phase, to
continue with modification, or to end a project or program. See also project phase.
pivot: A planned course correction designed to test a new hypothesis about the product or strategy.
planned value: Abbreviated as PV, the authorized budget assigned to scheduled work.
planning poker: A collaborative estimation technique, based on team consensus. Uses relative sizes of
work items for estimation and is a fast and effective estimation technique.
portfolio: Projects, programs, sub-portfolios, and operations managed as a group to achieve strategic
objectives. See also program and project.
portfolio balancing: The process of optimizing the mix of portfolio components to further the strategic
objectives of an organization.
portfolio charter: A document issued by a sponsor that authorizes and specifies the portfolio structure
and links the portfolio to the organization's strategic objectives. See also program charter and project
charter.
portfolio management: The centralized management of one or more portfolios to achieve strategic
objectives. See also program management and project management.
portfolio management plan: A document that specifies how a portfolio will be organized, monitored,
and controlled. See also program management plan and project management plan.
portfolio manager: The person or group assigned by the performing organization to establish, balance,
monitor, and control portfolio components in order to achieve strategic business objectives. See also
program manager and project manager.
precedence diagramming method: A technique used for constructing a schedule model in which
activities are represented by nodes and graphically linked by one or more logical relationships to show
the sequence in which the activities are to be performed. See also node and project schedule network
diagram.
predecessor activity: An activity that logically comes before a dependent activity in a schedule. See also
successor activity and summary activity.
predictive approach: An approach to work management that utilizes a work plan and management of
that work plan throughout the life cycle of a project.
predictive life cycle: A more traditional approach, with the bulk of planning occurring up front, then
executing in a single pass; a sequential process.
preventive action: An intentional activity that ensures the future performance of the project work is
aligned with the project management plan. See also corrective action.
probability and impact matrix: A grid for mapping the probability of occurrence of each risk and its
impact on project objectives if that risk occurs. See also risk.
procurement management plan: A component of the project or program management plan that
describes how a team will acquire goods and services from outside of the performing organization. See
also project management plan.
product backlog: An ordered list of user-centric requirements that a team maintains for a product.
product life cycle: The series of phases that represent the evolution of a product, from concept through
delivery, growth, maturity, and to retirement. See also project life cycle.
product owner: A person responsible for maximizing the value of the product and one who is ultimately
responsible and accountable for the end product that is built. See also service request manager.
product roadmap: A high-level summary that outlines the vision, direction, priorities, and progress on
how the product will evolve over time.
program: A group of related projects, subprograms, and program activities that are managed in a
coordinated way to obtain benefits not available from managing them individually. See also portfolio
and project.
program charter: A document issued by a sponsor that authorizes the program management team to
use organizational resources to execute the program and links the program to the organization's
strategic objectives. See also portfolio charter and project charter.
Program Evaluation and Review Technique: Abbreviated as PERT, a technique used to estimate project
duration through a weighted average of optimistic, pessimistic, and most likely activity durations when
there is uncertainty with the individual activity estimates.
program management: The application of knowledge, skills, tools, and techniques to a program to meet
the program requirements and obtain benefits and control not available by managing projects
individually. See also portfolio management and project management.
program management plan: A document that integrates a program's subsidiary plans and establishes
management controls and an overall plan for integrating and managing the program's individual
components. See also portfolio management plan and project management plan.
program manager: The person authorized by the performing organization to lead the team or teams
responsible for achieving program objectives. See also portfolio manager and project manager.
progressive elaboration: The iterative process of increasing the level of detail in a project management
plan as greater amounts of information and more accurate estimates become available.
project: A temporary endeavor undertaken to create a unique product, service, or result. See also
portfolio and program.
project budget: The sum of work package cost estimates, contingency reserve, and management
reserve. See also contingency reserve and management reserve.
project calendar: A calendar that identifies working days and shifts that are available for scheduled
activities.
project charter: A document issued by the project initiator or sponsor that formally authorizes the
existence of a project and provides the project manager with the authority to apply organizational
resources to project activities. See also portfolio charter and program charter.
project life cycle: The series of phases that a project passes through from its initiation to its closure. See
also product life cycle.
project management: The application of knowledge, skills, tools, and techniques to project activities to
meet project requirements. See also portfolio management and program management.
project management office: Abbreviated as PMO, a management structure that standardizes the
project-related governance processes and facilitates the sharing of resources, methodologies, tools, and
techniques. See also program management office.
project management plan: A document that describes how a project will be executed, monitored and
controlled, and closed.
project manager: The person assigned by the performing organization to lead the team that is
responsible for achieving the project objectives. See also portfolio manager and program manager.
project phase: A collection of logically related project activities that culminates in the completion of one
or more deliverables. See also phase gate.
project schedule: An output of a schedule model that presents linked activities with planned dates,
durations, milestones, and resources.
project schedule network diagram: A graphical representation of the logical relationships among the
project schedule activities. See also node and precedence diagramming method.
project scope: The work performed to deliver a product, service, or result with the specified features
and functions.
project scope statement: A description of a project's scope, major deliverables, assumptions, and
constraints.
project tailoring: Choosing and adopting processes and related inputs and outputs of a project per the
needs of the project and available resources.
projectized organization: An organizational structure in which the project manager has full authority to
assign work and apply resources. See also functional organization and matrix organization.
prompt list: A predetermined list of risk categories which are helpful in identifying risks in a project and
may serve as a source of overall project risk.
prototype: A sample or model of an actual product which is developed to validate the hypothesis,
confirm the results, and get the feedback for the product or the solution being built.
quality management plan: A component of the project or program management plan that describes
how an organization's quality policies will be implemented. See also project management plan and
program management plan.
RACI chart: A tool used to allocate roles and responsibilities to the stakeholders of a project. RACI stands
for Responsible, Accountable, Consulted, and Informed.
relative prioritization: A technique used to generate a list of ordered work items (for example, epics,
features, and user stories), taking into account both the benefits and the cost of the work items.
relative sizing: A method of estimating work items by comparing them to previously completed work
items.
requirements management plan: A component of the project or program management plan that
describes how requirements will be analyzed, documented, and managed. See also project management
plan.
requirements traceability matrix: A grid that links product requirements from their origin to the
deliverables that satisfy them.
residual risk: The risk that remains after risk responses have been implemented. See also secondary risk.
resource calendar: A calendar that identifies the working days and shifts upon which each specific
resource is available.
resource leveling: A resource optimization technique in which adjustments are made to the project
schedule to optimize the allocation of resources and which may affect critical path. See also resource
smoothing and resource optimization technique.
resource optimization technique: A technique in which activity start and finish dates are adjusted to
balance demand for resources with the available supply. See also resource leveling and resource
smoothing.
resource smoothing: A resource optimization technique in which free and total float are used without
affecting the critical path. See also resource leveling and resource optimization technique.
responsibility assignment matrix: Abbreviated as RAM, a grid that shows the project resources assigned
to each work package.
retrospective: A team interaction which occurs at the end of every iteration, in which participants
inspect and explore opportunities to improve, both the process and product, and create an
improvement plan. Also see Sprint Retrospective.
risk: An uncertain event or condition that, if it occurs, has a positive or negative effect on one or more
project objectives. See also opportunity and threat.
risk acceptance: A risk response strategy whereby the project team decides to acknowledge the risk and
not take any action unless the risk occurs.
risk appetite: The degree of uncertainty an organization or individual is willing to accept in anticipation
of a reward. See also risk threshold and risk tolerance.
risk avoidance: A risk response strategy whereby the project team acts to eliminate the threat or
protect the project from its impact.
risk breakdown structure: A hierarchical representation of risks that is organized according to risk
categories.
risk enhancement: A risk response strategy whereby the project team acts to increase the probability of
occurrence or impact of an opportunity.
risk exploiting: A risk response strategy whereby the project team acts to ensure that an opportunity
occurs.
risk exposure: An aggregate measure of the potential impact of all risks at any given point in time in a
project, program, or portfolio.
risk management plan: A component of the project, program, or portfolio management plan that
describes how risk management activities will be structured and performed. See also project
management plan, program management plan, and portfolio management plan.
risk mitigation: A risk response strategy whereby the project team acts to decrease the probability of
occurrence or impact of a threat.
risk owner: The person responsible for monitoring the risk and for selecting and implementing an
appropriate risk response strategy.
risk register: A repository in which outputs of risk management processes are recorded.
risk report: A summarization of the risks (threats and opportunities); a short and quick document that
summarizes top risks, current status, and proposed actions.
risk sharing: A risk response strategy whereby the project team allocates ownership of an opportunity
to a third party who is best able to capture the benefit for the project.
risk threshold: The level of risk exposure above which risks are addressed and below which risks may be
accepted. See also risk appetite and risk tolerance.
risk tolerance: The degree of uncertainty that an organization or individual is willing to withstand.
risk transference: A risk response strategy whereby the project team shifts the impact of a threat to a
third party, together with ownership of the response.
risk-adjusted backlog: A sprint or release backlog which is reviewed and reprioritized based on the risk
exposure for the backlog items.
rolling wave planning: An iterative planning technique in which the work to be accomplished in the near
term is planned in detail, while the work in the future is planned at a higher level.
root cause analysis: Abbreviated as RCA, a structured problem-solving method aimed at finding the root
causes of problems.
Rule of Seven: States that if seven or more consecutive measurements fall on one side of the mean,
then the process is unstable. It indicates that there is an assignable cause that needs investigation.
Scaled Agile Framework: Abbreviated as SAFe®, a knowledge base of integrated patterns for enterprise-
scale Lean-Agile development.
schedule baseline: The approved version of a schedule model that can be changed using formal change
control procedures and is used as the basis for comparison to actual results.
schedule compression: A technique used to shorten schedule duration without reducing project scope.
See also crashing and fast tracking.
schedule management plan: A component of the project or program management plan that establishes
the criteria and activities for developing, monitoring, and controlling the schedule. See also project
management plan and program management plan.
schedule model: A representation of the plan for executing a project's activities, including durations,
dependencies, and other planning information; used to produce a project schedule along with other
scheduling artifacts. See also schedule model analysis.
schedule model analysis: A process used to investigate or analyze the output of the schedule model in
order to optimize the schedule. See also schedule model.
schedule network analysis: A technique to identify early and late start dates, as well as early and late
finish dates, for the uncompleted portions of project activities.
schedule performance index: Abbreviated as SPI, a measure of schedule efficiency expressed as the
ratio of earned value to planned value. See also cost performance index.
schedule variance: Abbreviated as SV, a measure of schedule performance expressed as the difference
between the earned value and the planned value. See also cost variance.
scope baseline: The approved version of a scope statement, work breakdown structure, and associated
WBS dictionary that can be changed using formal change control procedures and is used as the basis for
comparison to actual results.
scope creep: The uncontrolled expansion to product or project scope without adjustments to time, cost,
and resources.
scope management plan: A component of the project or program management plan that describes how
the scope will be defined, developed, monitored, controlled, and validated. See also project
management plan and program management plan.
Scrum: An Agile framework for developing and sustaining complex products, with specific roles, events,
and artifacts.
Scrum board: A virtual or physical information board or information radiator, updated by the team, that
shows all items that need to be completed for the current sprint, the flow of work, and any bottlenecks.
Scrum Master: A servant leader of the project team and the process owner in the Scrum framework;
removes obstacles, facilitates productive Scrum events, and protects the team from external
disruptions. See also Flow Master.
Scrum of Scrums: A technique for operating Scrum at scale for multiple teams working on the same
product, coordinating discussions of progress on their interdependencies, and focusing on how to
integrate the delivery of software, especially in areas of overlap.
Scrum Team: The self-organizing and cross-functional team of developers, Scrum Master, and product
owner in a Scrum.
Scrumban: A hybrid Agile development methodology where teams use Scrum to develop, deliver, and
maintain complex projects while using Kanban to continuously improve the way teams work.
S-curve analysis: A technique used to indicate performance trends by using a graph that displays
cumulative costs over a specific time period.
secondary risk: A risk that arises as a direct result of implementing a risk response. See also residual risk.
self-organizing team: A team that chooses how best to accomplish its work objectives. Team members
assume leadership as needed, rather than being directed by people from outside the team.
servant leadership: The practice of leading through service to the team by focusing on understanding
and addressing the needs and development of team members in order to enable the highest possible
team performance.
service request manager: The person responsible for ordering service requests to maximize value in a
continuous flow or Kanban environment. Equivalent to product owner.
Shu Ha Ri: A Japanese model for skill acquisition, in which evolution takes place by following the rules
(Shu), changing the rules or digressing (Ha), and ultimately the individual or group finding their own way
(Ri).
siloed organization: An organization structured in such a way that employees do not have sufficient
means or intent to share information or knowledge across the organization. It only manages to
contribute a subset of all the aspects required for delivering value to customers. For contrast, see value
stream.
single loop learning: The practice of attempting to solve problems by just using specific predefined
methods, without challenging the methods in light of experience.
smoke testing: The practice of using a lightweight set of tests to ensure that the most important
functions of the system under development work as intended.
Spike: A short time interval within a project, usually of fixed length, during which a team conducts
research or prototypes an aspect of a solution to prove its viability.
Sponsor: An individual or group that provides resources and support for the project, program, or
portfolio, and is accountable for enabling success. See also stakeholder.
Sprint Planning: A collaborative event in a Scrum in which the Scrum Team plans and commits to the
work or potential outcome for the current Sprint.
Sprint Retrospective: A team interaction to inspect the team performance, delivery, and obstacles faced
for the last delivered Sprint. The team creates a plan for improvement, based on learning from previous
Sprints, which are leveraged during subsequent Sprints. See also retrospective.
Sprint Review: An event in which the team reviews the actual work completed with the customer to
seek feedback and review how and if the product or service needs to be enhanced further. Based on this
review, the team then adapts in subsequent sprints.
staffing management plan: A component of the human resource plan that describes when and how
team members will be acquired and how long they will be needed. See also human resource
management plan.
stakeholder: An individual, group, or organization that may affect, be affected by, or perceive itself to
be affected by a decision, activity, or outcome of a project, program, or portfolio. See also sponsor.
stakeholder management plan: A component of the project management plan that describes how
stakeholders will be engaged in project decision making and execution. See also project management
plan.
start-to-finish: A logical relationship in which a successor activity cannot finish until a predecessor
activity has started.
start-to-start: A logical relationship in which a successor activity cannot start until a predecessor activity
has started.
story point: A unitless measure used in relative user story estimation techniques. See also user story.
successor activity: A dependent activity that logically comes after another activity in a schedule.
summary activity: A group of related schedule activities aggregated and displayed as a single activity.
sunk cost: A cost-irrecoverable expense without expected benefits for a project, activity, or event.
swarming: A technique in which multiple team members focus collectively on resolving a specific
impediment.
tacit knowledge: Knowledge that an individual accrues from actual or hands-on experience, and which
cannot be gained by reading books.
team velocity: The amount of work a team can deliver during a single Sprint; a key metric calculated at
the end of the Sprint as the sum of the story points completed and accepted by the customer.
technical debt: The deferred cost of work not done at an earlier point in the product life cycle; the
implied cost of additional rework caused by choosing an easy solution instead of using a better approach
that would take longer.
test-driven development: A technique where tests are defined before work begins, so that work in
progress is validated continuously, enabling work with a zero defect mindset.
Theory of Constraints: Abbreviated as TOC, a methodology for evaluating the most critical limiting
factor, or constraint, due to which difficulties are faced in accomplishing the set goal and then
systematically planning improvements so that the constraint is no longer a limiting factor.
threat: A risk that would have a negative effect on one or more project objectives.
throughput: The total number of work items that are completed in a given time period – for example,
during a week or during a Sprint.
timebox: A fixed period of time allocated to accomplish a goal – for example, 15 minutes, 1 week, 3
weeks, or 1 month. See also iteration.
to-complete performance index: Abbreviated as TCPI, a measure of the cost performance achieved with
the remaining resources in order to meet a specified management goal, expressed as the ratio of the
cost to finish the outstanding work to the remaining budget.
tornado diagram: A special type of bar chart that represents the association between different variables
related to its relative importance. This chart has data groups represented vertically in descending order.
total float: The amount of time that a schedule activity can be delayed or extended from its early start
date without delaying the project finish date or violating a schedule constraint.
transparency: One of the pillars in a Scrum; means that all processes and their outcome must be visible
to all stakeholders involved in a project.
trigger condition: An event or situation that indicates that a risk is about to occur.
T-shaped: A person with one deep area of specialization and broad ability as far as the rest of the skills
required by the team are concerned. See also I-shaped and broken comb.
T-shirt sizing: An estimation technique used to derive quick and high-level estimates. Estimation is done
using comparison and work items are classified into predefined categories like small, medium, large, and
extra large.
Tuckman ladder: Elaborates the team development stages starting with Forming, then Storming,
Norming, Performing, and finally Adjourning. Used for creating a high performing team.
use case: Encapsulates all possible ways the end user will use or interact with a product or system.
Includes details for the different approaches in which the user and system can interact, and helps end
users achieve their intended goals.
user story: A brief description of deliverable value for a specific user; a promise for a conversation to
clarify details.
user story mapping: A visual exercise that helps product teams define the work that will create a
delightful user experience; a visual practice for organizing work into a useful model to help understand
the functionality to be created over time, identify omissions in the backlog, and effectively plan releases.
UX design: The process of enhancing the user experience by focusing on improving the usability and
accessibility to be found in the interaction between the user and the product.
value stream: An organizational construct that focuses on the flow of value to customers through the
delivery of specific products or services.
value stream mapping: A Lean enterprise technique used to document, analyze, and improve the flow
of information or materials required to produce a product or service for a customer.
value-driven delivery: A way to plan and sequence work items for early and frequent delivery of value in
an iterative and incremental manner.
variance analysis: A technique for determining the cause and degree of difference between the baseline
and actual performance.
variance at completion: Abbreviated as VAC, a projection of the amount of budget deficit or surplus,
expressed as the difference between the budget at completion and the estimate at completion. See also
budget at completion and variance at completion.
waste: Also known as muda, the non-value-added tasks or processes which can be reduced or
eliminated entirely to increase efficiency. Waste does not have value nor does it add value to a product
or process.
WBS dictionary: A document that provides detailed deliverable, activity, and scheduling information
about each component in the work breakdown structure. See also work breakdown structure.
weighted milestone method: A method of estimating earned value in which the budget value of a work
package is divided into measurable segments, each ending with a milestone that is assigned a weighted
budget value. See also fixed formula method.
what-if scenario analysis: The process of evaluating scenarios in order to predict their effect on project
objectives.
Wideband Delphi technique: A group-based estimation technique for determining how much work is
involved and how long it will take to complete.
wireframe: A high-level outline of the user interface used for fast and quick feedback on the layout;
gives an overview of the structure, information, and its flow.
work breakdown structure: Abbreviated as WBS, a hierarchical decomposition of the total scope of
work to be carried out by the project team to accomplish the project objectives and create the required
deliverables.
work package: The work defined at the lowest level of the work breakdown structure for which cost and
duration can be estimated and managed.
workaround: An immediate and temporary response to an issue for which a prior response had not
been planned or was not effective. See also risk mitigation.
WBS Framework
Lag Delay
Complex Written
Triggers Symptoms
FPIF Performance
CPIF Cost
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Questions 5
This document is intended to help you prepare yourself for the PMP® (Project Management Professional) exam, offered by PMI® (the Pro-
ject Management Institute). In order to pass this preparation test, you should correctly answer 135 out of 180 questions in 4 hours, simi-
larly to the real exam.
This document includes 180 PMP1 prep test items (questions & answers). Most questions have one best answer. If you need more than one
answer, the item will tell you.
The process of item generation and review for this prep test tightly follows the description published by PMP.
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Questions
1. Being assigned as a project manager, you noticed during project execution that conflicts arise in the
team on both technical and interpersonal levels. What is an appropriate way of handling conflicts?1
o Conflicts distract the team and disrupt the work rhythm. You should always smooth them when
they surface.
o A conflict should be handled in a meeting so that the entire team can participate in finding a
solution.
o Conflicts should be addressed early and usually in private, using a direct, collaborative approach.
o You should use your coercive power to quickly resolve conflicts and then focus on goal
achievement.
o To formally authorize a project or a phase and document initial requirements which satisfy the
stakeholder’s needs and expectations.
o To document how the project will be planned, executed, monitored/controlled, and closed.
o To link the project, which is going to be planned, executed, and monitored/controlled to the
ongoing work of the organization.
o To describe the process of performing the work defined in the project management plan in order
to achieve the project’s objectives.
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3. Which is a central objective of using a Kanban board?3
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6. _________ are usually not a manifestation of unique organizational cultures and styles.6
8. As the project manager, you decided to arrange a team meeting to identify and analyze lessons
learned from quality control with stakeholders. What should you do with them?8
o Document them and make them part of the historical database for the project and the performing
organization.
o Discuss them with management and make sure that they remain otherwise confidential
o Publish them in the corporate newsletter.
o Follow your strategic decisions, independent from lessons learned. These decisions have been
made and should be implemented whatever the outcomes are.
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9. Your Scrum Team is working with a Product Owner. During daily Scrum meetings, the person criticizes
your team’s perceived “dysfunctionality” and requires that one developer should be delegated to
take the lead? What could be an appropriate response to that? (Choose 2) 9
o The Product owner manages the product backlog for the Developer Team.
o Changes are generally not predictable, therefore planning for change management cannot be
reasonable.
o Planning for change management should be done while the various change control processes are
being applied.
o Changes are a sign of bad planning. One should avoid changes during a project, thus eliminating
the need to manage them.
Notes
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11. According to Bruce Tuckman, what are the stages of team development?11
o Lessons learned databases are an essential element of the organizational process assets.
o Lessons learned should focus on identifying those accountable for errors and failures.
o Lessons learned sessions should bring about recommendations to improve future performance on
projects.
o Phase-end lessons learned sessions provide a good team building exercise for project staff
members.
13. How does a project management team stay in touch with the work and the attitudes of project team
members?13
Notes
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14. Your project is running into a number of issues that could have been predicted using a formal risk
management process with appropriate documentation
Which document could have helped you and should have been developed along the risk management
processes from identify risks through plan and implement risk responses to monitor risks?14
15. A customer is requiring a minor scope change and expects you to do this without delays and
additional costs. You believe that you have adequate authorization to make the decision by yourself,
but you are not quite sure.
o A requested change is always an opportunity to get more money paid by the customer and to
secretly solve schedule and quality problems. You should make some reasonable estimates on
time, costs, risks etc. and then add a nice margin on top of that to calculate the new price.
o Customer satisfaction is your top priority. The customer gives you an opportunity to increase their
satisfaction, which you should use to the maximum benefit. Most project managers have
contingencies to cover risks; these can be used to pay the additional costs.
o Before making a decision you should have a look at the customer’s parking lot. If you find there
many expensive, new models, it is likely that you can use the requested change to increase the
profit from the contract. Otherwise you should reject the request.
o Handle the request according to the integrated change control processes described in your
management plans. Then make a decision together with the appropriate change control body,
whether the increased customer satisfaction will be worth the extra costs, work, risks etc.
Notes
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16. A facilitator should…16
17. As the project manager in a software project which is currently initiated, you want to assess high-
level risks. What should you do?17
o Develop the project charter and a risk management plan to start identifying risks based on those
and other documents.
o Identify and analyze risk events using qualitative and quantitative techniques.
o Develop contingency plans and fallback plans in case the original plan proves wrong.
o Discuss the risks documented in your Risk register with the project key stakeholders.
18. In most jurisdictions, a legally required order of formal statements establishing a contract is:18
Notes
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19. What should managers consider before conducting a performance evaluation interview with a project
team member? 19
20. During team development, the handling of assumptions is causing problems. Some team members
reject the notion that assumptions are an expression of uncertainty. Others recommended to make
exploring assumptions an essential element of team building, following the Drexler/Sibbet Team
Performance Model
o It is the responsibility of the sales person in charge to identify all risks related to a customer
project.
o Managing and organizing assumptions means avoiding risks right from the start of the project.
o Finding out more about assumptions should be an element of goal clarification by the team..
o Risks are a sign of uncertainty. Avoiding all uncertainties means that a project should have no risks
at all.
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21. A WBS dictionary is a document which…21
22. You are in the process of contacting sellers to obtain bids and proposals. You found out that it might
become a time-consuming procedure to ensure that the sellers get a clear and common
understanding of the procurement process and of the needs of your project.
o Bidder conferences
o Advertising
o Qualified sellers list
o Four-eyes meetings
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23. While you implement the plans of your project, you find that cultural differences and
incompatibilities among your team members cause issues and resolving them leads to delays.
As a project manager, when should you especially consider cultural differences? (Choose 2)23
o When you break down scope to create a work breakdown structure (WBS).
o When you assign a human resources to do the work in a schedule activity.
o When you develop acceptance criteria for work results to be achieved by the team members.
o When you decide upon recognition and awards during team development.
o When you have a globally distributed project team.
24. At the beginning of project execution, you notice different opinions between team members relating
to project work and deliverables and to the level of overall complexity.
o Give your team members some time to develop a common understanding of the project scope
and product scope. Upcoming interface problems may be resolved later.
o Use the risk management processes to identify and assess risks caused by misunderstandings and
develop a plan with measures in order to respond to them.
o Organize meetings to identify and resolve misunderstandings between team members in order to
avoid interface problems, disintegration and costly rework early in the project.
o Use interviews in private with each individual team member to inform them of your expectations
and your requirements in an atmosphere of confidence.
Notes
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25. You have just taken over as manager of a project that will create many benefits for the performing
organization, but you sense a high level of resistance in various stakeholders right from the start.
o Develop a responsibility assignment matrix (RAM) which clearly shows the responsibility of each
stakeholder for the various project activities and who needs to be consulted and informed.
o Schedule a meeting with these stakeholders to present the project, discuss and establish ground
rules, ensure their involvement and identify initial personal and organizational issues.
o Do not talk to these stakeholders too much at this time, instead create faits accomplis, which will
later force the stakeholders to support the project due to a lack of alternatives for them.
26. You are in the process of planning a project and found that stakeholders often have varying
objectives and requirements. This makes it hard to come up with a plan with which all objectives will
be met.
o Ask the project stakeholders to build focus groups in order to discuss and remedy conflicting
interests.
o Create an exhaustive document describing your point of view and ask stakeholders to review it.
o Let each stakeholder write a statement of work, merge the documents to a project scope
statement.
o Use your authorization as the project manager to clearly prioritize the different objectives.
Notes
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27
27. Projects frequently do not meet customer expectations for which of the following reasons?
28. You are the project manager for the development of a new type of power plant. Your project is
making fast progress, and it is getting nearer to the day of product acceptance.
o Inspection
o Quality audit
o Impact analysis
o Team review
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29. You have a discussion with management in organizations that the costs of quality are hard to assign
and to balance against each
Notes
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30. During the execution of a project to build a complex defense system, your team has run into a deep
crisis.
The project’s goal and objectives have been challenging right from the start, but now you have
discovered that your team members have become increasingly unaware of them. Being busy solving
detail problems, they often fail to understand the overall requirements. Then they develop solutions
which resolve issues in their area of limited responsibility, while causing new problems at the
interfaces with other system components.
Meanwhile, the team members show signs of growing frustration, and time is running away. How can
you help your team in this situation?30
o Accompany your team members along a sequence of maturity levels from dependence through
independence to interdependence.
o Ignore the low-level issues and focus on achieving the overall requirements, details can be sorted
out during test and handover.
o If everybody simply does their jobs, then there should be no problem. Make sure that team
members are fully aware of their accountability.
o Problems of this dimension have their origin in fundamental personal incompatibilities between
team members. You should replace them all.
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31. During execution in a project to build a major road bridge, your team found a major flaw in the
technical drawings. On an ad-hoc base, they had to find and implement a workaround to avoid delays
and mitigate technical problems. What should you do next?31
o Meticulously document the problem and the workaround to create a requested change to the
project management plan, which will then be passed to the body responsible for the change
control decision.
o The workaround was performed on a technical level only. As long as it does not influence the
function of the bridge or the organizational configuration of the project, a change request will not
be necessary.
o A retroactive formal change request side is not reasonable. Create some additional documents
describing the workaround and sign them by yourself, you can present them during the next
regular CCB meeting.
o It is normal in projects that during project execution inconsistencies arise between planning
documents and actual implementation. This is no problem as long as the functional status of the
product is maintained.
32. You recently took over the assignment for a project. The project charter has been developed. What is
an appropriate next step for you?32
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33. You scheduled a kick-off meeting in order to announce the start of your project, present the plan and
develop consensus on it. Another topic will be explanation of each team member’s role. In addition,
you planned some time for discussions.
You published the agenda of the kick-off meeting some weeks ago to all invited attendees.
Now, short term before the event, you receive various cancellations by team members, who say that
they cannot join the meeting. But they will be with you when project work will start.33
o The kick-off meeting is secondary, you are happy if the team members will do their jobs.
o You should insist on the presence of the team members to the appointed date.
o If you force team members’ presence, they would anyway be distracted by their current
problems.
o It is probably a good idea to reschedule the meeting to a day, when all team members can attend.
34. During a meeting, a discussion came up: To which degree does your project have to be compliant to
the processes enumerated in the PMBOK® Guide? What should be the guiding principle to answer this
question? 34
o The processes are meant as rough guidelines to which a team should only adhere if there is
enough consensus.
o The more processes the project team follows, the better the project’s performance will be.
o The project manager must follow all 49 processes for project management without alterations.
o The project team must select appropriate processes required to meet the project requirements.
Notes
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35. Your project team is complaining that the acceptance criteria of their work result are unclear and ask
you to provide clarification with the customer. You arrange a meeting, and several criteria are
identified.
The product acceptance criteria should now be laid down in which documents? (Choose 2)35
36. During project execution you found out that work is often not performed at the right time and in the
right order. Deliverables are made by one team member that cannot be processed by another one.
This already leads to timely rework and bad morale among team members.
Which project management tool is most appropriate to deal with problems like this? 36
o Organization chart
o RACI matrix
o Communications management plan
o Work authorization system
Notes
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37. Your management is applying the 10 percent solution: It has requested that you reduce the budget
for the project which you are currently initiating by 10%. What will this probably mean for your
project? 37
o If the budget is cut by 10%, then the project will have an accompanying degradation of quality by
10%.
o If the project budget is an honest one, then a reduction in budget must be accompanied by a
trade-off in either time or performance.
o A 10% reduction in budget will be accompanied by a loss of performance much less than the
target reduction in cost.
o Most projects have "padded" estimates, and the budgetary reduction will force out the padding
from the project.
38. While applying procurement management processes in your project, you identified the need to gain a
more objective understanding of sellers’ capabilities in order to rank proposals and develop a
negotiating sequence.
Which technique may help avoid bias and subjective decisions best?38
o Bidder conference
o Weighting system
o Oral contract
o Letter of intent
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39. During code inspection in a major software development project, a project management team
identified frequent occurrences of critical programming errors. These errors are scattered across the
code and occur without a discernible pattern.
Which tool is most likely to help the team identify areas of error concentration in order to develop a
prioritized response strategy?39
o Check sheet
o Influence diagram
o Decision tree
o Process decision program chart
40. The term baseline is used in both disciplines project management and configuration management.
Which statement is not true?40
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41. The scope baseline includes____.41
42. During human resource planning you identified that your team members are not sufficiently qualified
for their tasks. Which may be an appropriate solution to this problem?42
43. You are performing a customer project for a customer in a high-context cultural environment, while
you and your team are in a low context country. Different communication styles and contents
repeatedly led to conflicts between the organizations.
o Technical means for communications can focus on transfer of spoken and written language.
o Communication is preferred which avoids passing over a great deal of additional information.
o A message has only limited meaning without an understanding of the surrounding context.
o To understand a message, no information on history or personal opinions is needed.
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44. In general, processes of configuration management do not include…44
45. The ________ is a document which describes how the project management team will implement the
performing organization’s quality policy.45
46. What do you expect when you are submitting an invitation for bid to sellers?46
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47. What is important for quality auditors?47
48. Your agile team is uncertain for which elements of the project what methods should be applied. A
recommendation was to follow the stages of uncertainty.
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49. You are running a major project with four sub-projects. Each of the sub-project managers has
developed a risk management plan, identified many risks, analyzed them and planned for risk
response.
o Ensure that they handle all risks to save you from project level risk control.
o Make sure that the sub project managers monitor their project work for new and changing risks.
o Make sure that the sub project managers keep track of the identified risks and those on the watch
list.
o Make sure that the sub-project managers monitor trigger conditions for contingency plans.
o Statistical sampling can be used to verify for each individual item in a lot, whether it can be
accepted or must be rejected.
o Attribute sampling means collection of quantitative data showing the level of conformity for each
item of a sample.
o Variables sampling includes collection of quantitative data on the degree of conformity for each
item of a sample.
o Statistical sampling is commonly used in quality assurance to examine if items of a lot conform to
quality standards.
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51. A project team was asked by a customer to shorten the cycle time of an iterative-incremental
approach.
51
What benefits may the customer hope to achieve?
o Change requests are always a sign of bad planning and should therefore be avoided.
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53. You recently assigned staff members to activities, estimated work and scheduled your project. You
then created the following resource histogram for your staff:
100%
0%
Project weeks
What does this diagram tell you? 53
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54. A project manager’s PDM network schedule gets audited by a scheduling expert. The expert tells the
project manager to focus more on nodes with “path convergence”, also known as “sinks”. What is the
person referring to?54
55. The members of your project team have been assigned to your project with general availability levels
of 50%.
Yesterday, they reported to you that significant variances occurred during project execution. You
have noted that the team members have been spending less than 50% of their time working on your
project. Your project schedule is about to become heavily delayed, and deadlines are in jeopardy.
What should you do?55
o Talk to your sponsor and try to get more resources assigned on similar conditions as the existing
ones.
o Talk with functional managers. Negotiate clear and written assignments with reliable scheduling
priorities.
o Ignore the difficulties, adjust your schedule and negotiate new deadlines according to the slower
progress.
o Focus on internal charges. Make sure that your project is not getting charged for more than the
actual work.
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56. What is the meaning of the acronym CSOW?56
o A statement of work that is part of a contingency plan; it is commonly linked with Contingency
reserves.
o A statement of work that has been formally agreed upon by both parties and is therefore part of a
contract.
o A statement of work that is currently valid; this contrasts with the scope baseline, a formerly valid
SOW.
o A statement of work on project level that cumulates statements of work on cost account level
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58. During risk identification sessions, you and your team identified more than 150 risks for your project.
You are afraid that evaluating each of these risks quantitatively will cost you an enormous amount of
time, while not all of them are really relevant and important enough to justify such a measure. What
should you do next?58
o Identify risk triggers where possible. Analyze only those risks quantitatively for which no trigger
could be found.
o Use qualitative risk analysis in order to prioritize risks for further action, such as quantitative risk
analysis.
o Assess the probability of each risk qualitatively and further analyze only those risks with high
probability.
o Assess the potential impact of each risk qualitatively and further analyze only those risks with high
impact.
59. During execution of a project, you observe that the performance of some of your team members is
dropping, while others are doing a consistently good job. This is endangering overall project progress.
What should you try first to bring the team as a whole back to performance?59
o Organize a team meeting and discuss openly the bad performance of the weak team members.
Try to find a joint solution during the meeting.
o Introduce a competitive incentive system with a bonus for the 20% of your team which is
performing better than the other 80%.
o Do not interfere, but give the team some time to organize and to sort the problem out
themselves.
o Research causes for bad performance, solicit systematic feedback and search for solutions based
on that.
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60. Your management announced that they want to put you on a stretch assignment. In this situation,
you should consider that…60
o …a stretch assignment is going beyond your qualifications right from the start. Whatever your
education, knowledge and skills are, you cannot fail personally. Congratulations.
o …key stakeholders must have timely and complete information regarding your qualifications to
make decisions regarding your suitability for the assignment.
o …stretch assignments bear an increased risk of failure, and this is rarely outweighed by the
learning and development experience expected to come with the assignment.
o …you should avoid the increased hassle coming with the assignment. It will not be enough for you
to simply satisfy requirements and achieve objectives. You will have to learn a lot.
61. Following the cultural approach of the corporation for which you are starting to manage a project,
you are guiding your project team through the first life-cycle phase of conceptualization. Your next
step is to call for a team meeting to let ideas emerge in an unrestricted creative process. What exactly
should that look like?61
o You write down the ideas of team members and structure them into categories of strengths,
weaknesses, opportunities and threats during the session.
o You creatively gather thoughts and ideas without any discussion or frowning. These ideas are only
filtered and structured after the end of the brainstorming session.
o Your team members wear hats with different colors, each of which stands for a way of thinking.
Each member discusses topics from the viewpoint of their thinking.
o You try to eradicate deviating ideas and concepts of team members during the meeting, so that
the entire project team follows your principles.
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62. In configuration management, which of the following is necessary to maintain the integrity of
baselines?62
63. A representative of your customer approached you this morning referring to a part of your team that
works on customer’s premises. She complained that your team members do not fully blend with her
staff and that there are conflicts originating in different corporate cultures of your organization and
hers. She demanded that you motivate them to display more stewardship
o Care
o Respect
o Diligence
o Tayloring
o Formal leadership
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64. Which is not a point used for three-point estimation?64
o Optimistic estimate
o Most likely estimate
o Budget estimate
o Pessimistic estimate
65. Which of the following are not common barriers to project team building?65
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66. During project planning, you are presented with the following diagram that depicts a cumulative
likelihood distribution for the duration of a project:
Deadline
100%
0%
Duration
What kind of conclusion can you draw from the information depicted in it? 66
o The likeliness that the project will finish exactly at the date marked with “Deadline” is 80%.
o The likeliness that the project team will exceed the date marked with “Deadline” is at 80%.
o If the project team will meet the deadline, project costs will be 80% of the budgeted costs.
o The likeliness that the project team will meet the deadline or will finish earlier is at 80%.
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67. While executing a project, you sense a slightly negative attitude in your team. Which type of
document do you now need, among others, to better understand and then be able to improve the
situation?67
o Project charter
o Team performance assessments
o Cost baseline
o Statement of work
68. The sales representative of your company recently contacted you. You made some estimates on
direct costs for an offer on a firm fixed-price contract. According to company policies, indirect costs
(overheads) are to be calculated as a percentage of the direct costs, the sum of both cost types
caused him to calculate a far too high price. How should you not react?68
o You reduce your direct cost estimates by reducing the amount of work and the rates allocated to
them. This allows a reduction of the overhead costs and a lower price.
o Cost estimates are quantitative assessments of the probable costs required to complete project
work. These are made by the project team. It is the sales person’s job to make the price.
o You make the sales person aware that a reduction of direct costs may reduce the numbers for
overhead cost allocation, but will not influence the actual overheads.
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69. A project charter is a document that…69
o …describes both the project scope and the product scope at detail level.
o …authorizes the project and the use of organizational resources to meet project requirements.
o …breaks down the project scope over several steps to describe the project on work package level.
o …describes all activities which are necessary to create the project deliverables.
70. You identified a technical risk in your project and assigned a contingency for that. Planning
contingency reserves is part of which risk response strategy?70
71. Which concept of locating team members can help them best to enhance their performance as a
team?71
o Colocation
o Cross-functional dispersion
o Virtual e-teams
o Global team dispersion
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72. In a lawsuit between your organization and a project contractor, the term “Constructive change” is
discussed.
o Constructive changes are contract changes which are construed from actions taken by either
party, not from a change document.
o Changes in projects under contract are called constructive changes if they yield benefits for both
parties.
o Constructive changes are a frequent cause of disputes and claims of one contract party against
the other.
o Constructive change is a term used civil engineers for claims based on billable changes in building
projects.
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73. You are assigned as a project manager for an internal project. During cost planning and budgeting you
discovered that there are peak times of costs during the project and other times when costs are fairly
low. What could this mean for the project?73
o The fiscal budget mechanism which is used by the performing organization may not allow for cost
peaks in your project, and you may have to level out expenditures over time.
o You can silently create budget contingencies during low-cost periods and re-use them later during
those periods when you have to cover peak levels in project costs.
o You may find another project manager with a project that has a different rhythm of high and low
costs. Then, you may be able to move budget during one project’s low cost periods to the other
project.
o You are a project manager and work with a lifecycle budget for your project. Fiscal budgets are a
matter of the functional organization, and you generally do not have to care about them.
74. You are going to take over a new project as the project manager in an enterprise unknown to you.
What should you investigate during the chartering process? 74
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75. An organization is considering various contract types in order to motivate sellers and to ensure
preferential treatment. What should they consider before deciding to use an award fee contract? 75
o Payment of an award fee would be linked to the achievement of objective performance criteria.
o Any unresolved dispute over the payment of an award fee would be subject to remedy in court.
o Payment of an award fee would be agreed upon by both the customer and the contractor.
o Payment of an award fee is decided upon by the customer based on the degree of satisfaction.
77. _______ are not necessarily used to establish the cost baseline of a project.77
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78. You took over a customer project for your company. From the inputs available, including contract,
statement of work and project charter, you have developed a project management plan.
You already presented that plan in a meeting with key stakeholders including your project sponsor
and some representatives from the customer organization. During the meeting you sensed a high
level of dissatisfaction by the customer executives, who signaled that the project might not produce
the results that their company had expected. In your understanding, all necessary actions have been
planned to meet the customer’s requirements.
o Request a written statement from the customer detailing the requirements which they believe
are not addressed by your plan. Use this statement to update the project plan.
o Arrange meetings with the customer to identify their needs, wants and expectations for the
project. Then create a narrative Scope statement from this information to document the agreed
upon project scope.
o Request a formal meeting on top executive level to get the misunderstandings sorted out, then
arrange a change request, re-plan your project where necessary and go ahead with the project
work.
o Do not over-react. Performed according to your plan, the project will produce a convincing
product for the customer. As soon as the executives will see it, they will probably change their
opinion and accept it.
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79. What is not true for project deliverables?79
o Project deliverables should be identified, described and agreed upon as early in the project as
possible.
o Project deliverables may be products, capabilities for services or other kinds of results.
o Once project deliverables have been identified, their description should not be changed any more.
o The acceptance process for deliverables and how rejection will be addressed should be described
in the contract.
80. Your project, performed for a customer, is coming to an end. The customer has been contractually
granted a three years warranty period for the product of the project. What should you do first?80
o Hand all relevant documentation over to the organizational unit responsible for handling the
warranty.
o There is no additional work to be done. The contract should describe all processes in sufficient
detail.
o Changes on the product can affect warranty clauses. Ensure that these clauses are aligned with
the final specifications.
o According to many legislations, you cannot formally close a project before the end of the warranty
period.
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81. Being the project manager in a high-risk electronics project with a lot of new technologies, you
developed a risk management plan and identified risks which you documented in a risk register.
Then, the risks were analyzed and response was planned.
During risk control meetings, it gets obvious that the documents you created are not very helpful.
What have you probably done wrong?81
82. Which is generally not regarded as one of the three categories of culture that managers should
master? 82
o National culture
o Organizational culture
o Project culture
o Functional culture
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83. Post-mortem analysis after scheduled finish date of a project shows a CPI of 0.8 and an SPI of 1.25.
What is a plausible explanation for that?83
o The project was terminated early. At that time, it was over budget and ahead of schedule.
o The project has produced additional deliverables which were originally not required.
o The project has evidently been finished under budget and behind of schedule.
o The project has evidently been finished over budget and ahead of schedule.
84. Some colleagues told you that they are planning, executing, monitoring and controlling a project by
use of milestones only with durations between 1 and 4 weeks. What do you think?84
o The approach is erroneous. A milestone is a significant point with zero duration to highlight
achievements.
o It is a good approach as long as the milestones reflect fixed or imposed dates during the project
lifecycle only.
o It is a good approach if the milestones are used for reviews between consecutive project phases
only.
o It is a good approach because it saves from progress measurement on activities and work
packages.
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85. Together with your team, you applied three-point estimation on a cost item using a Beta distribution.
- Optimistic: 15,000
- Most likely: 30,000
- Pessimistic: 75.000
o 21,000
o 35,000
o 40,000
o No statement is possible from the information given.
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86. You are just leaving a meeting during which you have been assigned as the manager of a project to
build a sub-station that is part of a major electric power distribution system. The decision to run the
project has been made before your assignment and without your involvement. Some basic decisions
on deliverables, staffing, budgeting and on the completion date have already been made as well.
o Obtain a project charter which links the project to the strategy and ongoing work of the
organization and documents the initial decisions.
o Create a project schedule for your project which shows all major milestones and deadlines linked
with them. Then try to obtain approval for the schedule.
o Start developing a detailed risk register which includes identified risks with their qualitative and
quantitative assessments and a response plan.
o Start the quality assurance process by developing test procedures for the final deliverable and
defining metrics against which the tests will be performed.
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87. What is the purpose of the following diagram?
87
o Describing the influence of extreme weather conditions on progress and on the achievement of
project objectives.
o Comparing the relative importance of variables that have a high degree of uncertainty with those
that are more stable.
o Evaluating team performance and identifying team members with low productivity and work
effectiveness.
o Evaluating the degree to which project work and deliverables conform to the expectations of key
stakeholders.
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88. Which is not a goal in both project management and quality management?88
89. You created a baseline of your system configuration and added several changes to that as
amendments. Meanwhile you are afraid that the big number of Deltas may cause inconsistencies and
make you unable to understand the current system configuration.
90. A request, demand or assertion of a contract partner for consideration, compensation or payment
under a legally binding contract, such as a disputed change, is often referred to as a____.90
o Claim
o Trial
o Refinement
o Audit
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91. Projects may be initiated by all of the following except____.91
92. During planning processes, you used Monte Carlo simulation to quantitatively assess cost and
schedule risks of your project. During risk control, you repeat the technique, and it leads to different
results. What should not be the reason for that?92
o Some assumptions during planning have meanwhile become fact-based knowledge, so that the
risks related to them have vanished or have become certain problems.
o New risks may have been identified. These influence the input data used for Monte Carlo
simulation in a way which was not predictable at the time when the simulation was run.
o Some constraints have been identified originally, but their influence on the project was unclear
when the simulation was run for the first time. By now, the team understands these constraints
much better and has been able to adjust the simulation.
o Some dummy activities in the network logic have an element of uncertainty, which gets bigger
over time. While the project proceeds, it gets even harder to predict how the team members
assigned to them will perform.
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93. As a project manager you can assign any one of two team members to a highly coveted task. Both are
equally capable, but one of them is a member of your in-group. To the other one, you have far more
distance.
94. For your agile product development to build a food processing plant, you need a batch of 100
identical valves which will be custom made for your project. There is a risk of deterioration of the
valves during processing; therefore you placed requirements on the quality of the raw materials for
them, which will make production very expensive.
To cover the risk of costly production failure, you add more testing to the backlog. What should this
altered backlog version be referred to? 94
o Extended backlog
o Risk-adjusted backlog
o Issue-adjusted backlog
o Zero-risk backlog
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95. Which statements are correct?
o …is a characteristic of projects that accompanies the concepts of temporary and unique.
o … means developing in steps. It should not be confused with scope creep.
o …signals a weak spot in the scope definition process, caused by incomplete contracts and
specifications.
96. You are managing an internationally dispersed project team. The members of your team have
different cultural backgrounds and primary languages, but all are educated and able to communicate
eloquently in English. You should nevertheless bear in mind that…96
o …there are cultural differences. You should write one code of conduct for each nationality. You
should then limit access to these codes.
o …you may have to accept that team members from one country may not be prepared to work
with colleagues from certain other countries.
o …spoken communications can cause misunderstandings you may not find in written
communications. These may be hard to identify.
o …certain groups will be happy to stay awake over night to join telephone and video conferences
during other members’ working time.
Notes
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97. When finishing a project, which factors that influence customer satisfaction the most should you be
aware of? 97
o Attractive price of the project and low running costs of the product
o Friendly project manager and effective after-project service
o Efficiency of the project and skills of the project manager
o Conformance to requirements of the project and fitness for use of the deliverables
98. When identifying the basis of the business need for a project all of the following can be considered
except____,98
99. You are discussing with your project team to implement a “hybrid” approach.
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100. You finished your project for a customer to implement a business software solution. All deliverables
have been handed over and are already in use by the company. There is a minor last payment to be
made by the customer on contract closure. You believe that it is now getting time to finally close the
contract with the customer and then administratively close down the project.
You approached the customer this morning and found that they are reluctant to finally close the
contract. But you do not exactly understand why. What should you not do?100
o Update all documents related to the project and the product so that they reflect the final
specifications and the status of both the project and the product. Organize them in a fashion for
easy access.
o Focus on your next project and leave the customer the time to get familiar with the software.
They will come back to you anyway after some weeks to terminate the contract and make the last
payment.
o Based on the contract and all documents which are relevant for the formal relationship with the
customer, write a close-out report describing what was contractually required and what was
obtained.
o Make sure that there are no active purchase orders against the contract or any other pending
obligations, requests or claims from either party which need to be resolved. Then insist on formal
contract closure.
101. At the end of an internal project, you find several key stakeholders including the sponsor reluctant to
finally accept all deliverables and then close the project. What should not be your next step in this
situation?101
o Identify any open issues and get them solved. Then be firm on formal closure.
o Formally close the project. Stakeholders will find a way by themselves to sort things out.
o Identify and openly discuss personal rationales underlying the reluctance.
o Invite earnest feedback from all sides and try to identify misunderstandings.
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102. When running a project as a project manager, what should you focus on during the executing
processes?102
103. A review of your project team member’s most recent performance reports shows a major drop in
output. Which is the best approach to raise team productivity in a project?103
104. A project customer and a contractor agreed on regular quality audits during execution by a third
party audit team, which is working on an assignment for the customer.
o Work results
o Measurements and test results
o Quality documentation
o Contract-related correspondence
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105. Your team is complaining that requirements against which it is going to work are not sufficiently
clarified.
Which are criteria that well-defined requirements should meet? (Chose 3)105
106. What should you focus on when managing the stakeholders of your project?106
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107. What should not be your thoughts when you are organizing documents as lessons learned?107
o Devise the lessons learned documentation in a wording which is easy to understand for a reader
who is not familiar with the project.
o Lessons learned must detail how certain groups or persons caused failures and delays, especially if
they are inside the own organization.
o Writing lessons learned should be an exercise enhancing your personal learning experience. Make
sure you grasp what you are writing down.
o Keep lessons learned documents at a place where they are easy to access and to retrieve for
those who may later need the information.
108. You are identifying key stakeholders for your project. Which of the following groups is least likely to
be included?108
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109. You are using a phase gate approach for your project. What do you need to consider?109
o The order of phases must be strictly consecutive without overlapping in order to allow for gate
reviews.
o Gates are often called kill points, when they are used to eliminate weak team members.
o Phase gates are often used to verify entry criteria of a previous phase and exit criteria of the next
one.
o Approaching phase gates early is a common signal that project planning has been poor.
110. Post mortem earned value analysis of a project showed the following data:
SPI: 0.78
CPI: 1.00
o The entire work of the project has been finished behind schedule and on budget.
o The entire work of the project has been finished ahead of schedule and on budget.
o The project has been terminated before completion. At that time it was behind schedule and on
budget
o The project has been terminated before completion. At that time it was ahead of schedule and on
budget.
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111. A project has undergone a major scope change, which increased cost and work levels. What does this
mean for earned value data? 111
o The cost baseline will be updated and the new baseline will be the basis for future earned value
analysis.
o As baselines should generally not be adjusted, the project is due to exceed its budget from now
on.
o There are several reasons to change a baseline, but not scope changes. The project will exceed its
budget.
o Earned value analysis becomes useless after a scope change, the technique should not be used
any more.
o …confidential information.
o …proprietary information.
o …distribution of unproven information and gossip.
o …your decision-making processes.
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114. Who should always issue the project charter? 114
115. You are planning quality management for your project. How can a process flowchart help you? 115
o The statement of work is prepared by the customer while the scope statement is developed by
the project management team.
o The statement of work focuses on physical or technical matters, while the project scope
statement focuses on a functional view.
o The project scope statement is in most projects developed before the statement of work is
written.
o A project scope statement can become a contract document; a statement of work cannot.
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117. You are the manager of a project for a company that is known to make heavy use of extrinsic
motivators in order to boost morale and team performance. What does that mean? The motivators
used…117
118. When should a time and material contract with a contractor been chosen instead of a fixed price
contract?118
o When cost risks for the customer should be limited but not schedule risks.
o When project scope includes the progressive elaboration of the scope of deliverables.
o When subcontractors are being used and the customer will reimburse their invoices.
o When only a limited amount of money can be made available to fund the project.
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119. You are the manager of a major project to develop a system of barriers to prevent a seaside city from
flooding. Together with your team you created a code of conduct stating that the change control
board must be immediately notified of gifts when the value exceeds $90. The same applies to
invitations when the value exceeds $150.
Today, a contractor executive sent you an invitation for a night at an opera with a value of $95. It is a
one-time event and you tried to obtain tickets by yourself without success. The person told you that
he would so much wish to join you, but he will not be available on that day, and he could get hold of
only one ticket anyway.
o You are allowed to accept invitations with a value of up to $150, so there should be no problem.
o One may regard the ticket as a gift, but it is just at the limit: You do not have to notify the CCB.
o The ticket is a gift and over of the limit. You have to notify the CCB who will make the decision.
o You are the project manager. The rules are in place to strengthen your position. They do not apply
to you.
120. You found that colocating team members from different cultures in one place is not possible in your
project.
What should you focus on to ensure that the dispersed team works well? (select 2) 120
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121. You are running a project to develop the production process for a future electronic component.
Evaluating some first test batches, you found out that the precision is generally quite good, but that
you have some irregular outliers in an increasing frequency. You believe that motivators in use for
workers making the batches are losing their effectiveness and complacency creeps in.
o Extrinsic motivators
o Intrinsic motivators
o Hygiene factors
o Salary
o You should ensure ethical conduct throughout the team by use of means including recognition
and awards and in tight cooperation with the team members’ line managers.
o Ethical conduct is all right as long as it does not impact the achievement of objectives and does
not damage the performing organization’s immediate options for profits.
o You are the role model for the team. Your personal integrity demonstrates the desired skills,
behavior, and attitudes whose adoption may benefit team members.
o There are often dilemma situations in business. Then you may have to suspend your integrity and
do what is appropriate. There may be long term negative effects, but these are not your
responsibility
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123. You have recently been named as the manager of a new project under contract. The sponsor of the
project gave you the contract signed by the customer and a statement of work. He asked you to go on
with initiation. Which document should you develop next? 123
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125. You are running a project to engineer and implement a set of business processes and a software
solution for customer relationship management. The project involves a big number of performing
organizations―a major corporation and many suppliers of different sizes.
During the project you observed a restraining effect of differences between the companies’
corporate cultures. This leads to different expectations on how such a project should be handled and
to frequent misunderstandings between stakeholders. Another effect is a growing degree of distrust
and skepticism.
What should you try first to integrate the diverse stakeholder groups?125
o Focus on project work. As a project manager you should not get distracted by big egos.
o Let the problems grow further until they are obvious for all. Then escalate them.
o Develop a joint quality policy for the project and seek commitment by all organizations.
o Analyze probability and impact of the risks linked with the situation and plan how to respond to
them.
126. During execution of your project you have observed that a team member is getting isolated by
other team members. Which is a wrong approach in such a situation?126
o The interpersonal relationships between team members are their private issue. You should not
interfere.
o You should apply team building measures to improve the team’s effectiveness.
o You should try to get feedback from the isolated team member to understand the situation.
o You should try to get feedback from the other team members to understand the situation.
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127. In an organization, project managers report directly to the head of a project management office
(PMO). In this case, which statement is probably not true?127
o The head of the project management office can strengthen the matrix as a manager of project
managers.
o The project management office will actually be responsible for direct management of the
projects.
o Projects will be run by the functional organization and project managers expedite change control.
o It will be easier for the PMO to ensure that the organizational process assets provided are used.
128. During a project, you applied a series of measurements relating to team performance and product
performance. You were warned that the act of measurement may influence the outcomes.
o Hawthorne effect
o Confirmation bias
o Correlation vs. causation
o Root cause analysis
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129. The use of scarce resources must be decided upon with functional managers before it causes delays
in your project. Which is probably your most important skill right now?129
o Planning
o Negotiating
o Facilitating
o Documenting
130. Which question is not appropriate for a weighting system to evaluate seller’s performance according
to weighted criteria? 130
o What is the yearly investment in development of personnel per year and employee?
o How many reference customers have been verified by the seller in the specific field?
o What financial status and reputation in the market place could be assessed?
o Has a CV of the prospective project manager been sent with the proposal?
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131. Which is not an example of a correctly handled contract closure procedure?131
132. You gathered a lot of knowledge on project management in your business life. What is an appropriate
use for that? 132
o Share your knowledge with the professional community in form of books, articles, lectures,
seminars etc.
o It is your knowledge, and it has a high market value. You may consider it your intellectual
property, which you keep secret.
o There are better project managers somewhere in this world. They should help developing the
professional community.
o Your job is managing projects for your customers. You should not worry about other project
managers.
o …a duty to show a high regard for oneself, others, and the resources entrusted.
o …a limitation to trust, confidence and performance excellence through cooperation.
o …accepting a level of information which may lead to disrespectful behavior.
o …limited to respecting the physical and intellectual property rights of others.
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134. During a post-mortem meeting, discussion arises about who has to take responsibility for some major
failures. It has become obvious that the attendees of the meeting will not come to a jointly accepted
conclusion.
135. Understanding cultural key similarities and differences is especially important for… 135
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136. Your project team is on its way to finish work on the project, while you have the impression that a
staff member is already negotiating the next assignment in another project. You are afraid that the
person may come under pressure to start working on the other job before she has finished her work
for your project. Her task is very complex, and it would be hard for someone else to take up the
partial results and finish them.
o Have a private meeting with the person and discuss your observations. Make the person aware of
the contract and of the legal consequences of unfinished work.
o Have a meeting with the entire team and discuss the person’s expected early leave. Use team
dynamics to buy in the commitment from the person to finish work orderly.
o Use your network of project managers to find another assignment for the person which allows for
smooth transition and does not conflict with your needs.
o Ignore your observations and let the team member do her job. It is quite uncommon that staff
drops work for a project before it is completely finished.
o …singular measurements outside the bandwidth between an upper and lower control limit.
o …a typical result of a rare random cause which is difficult to replicate and to verify.
o …insignificant results, often measurement errors, the causes of which should not be further
investigated.
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138. You are running a project which was budgeted based on some rough order of magnitude (ROM)
estimates with a precision of -50% /+100%. Meanwhile, with new estimates made on detail level and
some work already finished, you found out that these estimates were consistently too low and the
budget will not be sufficient to successfully run and finish the project. What should you do? 138
o You shouldn’t worry too much, It is quite normal that early estimates are too optimistic, later
estimates are too pessimistic and the project costs will finally settle somewhere in between. So
relax!
o Bring the issue to your sponsor and discuss how this should be handled. Together with the
sponsor adhere to the guidelines which describe how budgets will be reviewed and refined.
o Try to reduce scope or quality in areas where it cannot create difficulties for you and the team.
Finally, it is not your responsibility that an insufficient budget has been created for the project.
o Find a contractor who can run the project for you. Set the budget as a price limit during the
bidding process and accept only firm fixed price (FFP) offers which do not exceed this price.
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140. In a country with high level of violence in public, a local police officer requires a private money
transfer to ensure the safety of your team. How do you react?140
o You regard this as bribery or at least as palm greasing and do not pay.
o You do not pay but follow the chain of command and solicit a decision.
o You regard it as a facilitation payment and pay the person.
o You regard the situation as a gray area and pay through an agent.
142. You are performing integrated change control. Which of the following will not be part of what you
do?142
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143. You are project manager for a strategic project with a multi-million dollars value assigned by a
company that is listed at a US stock exchange.
Recent Earned Value Analysis after app. 25% completion told you that your project has a CPI of 0.76.
What should you do right now?143
o The variance is a signal of a sound project which is well under budget. There is no need for action.
o A project that much under budget may be a problem for negotiating future budgets. Try to spend
money somewhere else.
o You should immediately inform your management, which should then assess whether this CPI
constitutes a material financial issue.
o It is still early in the project and data are yet inaccurate. Wait a while and allow numbers from the
project to stabilize.
144. A management point in a work breakdown structure (WBS) used to consolidate and process work
package data and forward the results to the project manager is called144
o Control account
o Chart of accounts
o Control limit
o Account limit
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145. You are the project manager supervising several Scrum teams that work concurrently in your project.
While you are planning the work items for your team members for the next three-months sprint,
which criticism is should you expect your team to come up with? 145
o Team members cannot begin to work on a specific activity without a permission written by the
project manager.
o Terms such as “supervising” and “assigning” are inappropriate for the application of Scrum, where
the team is self-managing.
o A Sprint duration should be limited to 1 month or less to avoid that the Sprint goal becomes
invalid.
o The project sponsor should first allocate team members to the project before the project
manager can assign them to tasks.
146. When you perform quality assurance in your project, which technique could you typically use?146
o Code review
o Quality audit
o Inspection
o Scope verification
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147. The _______ can be used to assess outlays and funding requirements.147
148. Which technique has been applied to develop the following diagram? 148
17% 0%
1.1 Optimistic costs
-$123,000.00 -$123,000.00
FALSE
1 Use existing staff -$169,220.00
$0.00
66% 0%
1.2 Most likely costs
-$158,000.00 -$158,000.00
17% 0%
1.3 Pessimistic costs
-$259,000.00 -$259,000.00
33% 0%
3.1 Optimistic costs
-$120,000.00 -$140,000.00
FALSE
3 Use contractor staff -$207,100.00
-$20,000.00
67% 0%
3.2 Pessimistic costs
-$250,000.00 -$270,000.00
o Decision tree
o P/I matrix
o Strategic scoring
o Risk breakdown structure
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149. Your organization has the choice between several internal projects it could run. In order to select
projects, the organization assessed their strategic importance, investment requirements, and
expected cash inflow from the projects’ products, services and results. What should the organization
assess in addition? 149
o Scenario building
o Simulation
o Time series method
o Variance analysis
151. Processes of configuration management commonly include all of the following except:151
o Configuration identification
o Configuration status accounting
o Configuration chartering
o Configuration audit
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152. A project manager tracks the work of team members using a network logic diagram. Which effect will
the presence of an actual finish date have on the calculation of float for the finished activity? 152
o Finished activities have only float left when they have been completed on schedule.
o Calculating free float and total float is generally not reasonable for finished activities.
o When an activity has been finished, total float gets often converted to become free float.
o When an activity has been finished, float gets often converted to become slack.
153. Your project work has generally been finished and you want to commence a solid closing process for
the project. What must have been attained to begin this process? 153
154. The situational leadership model as defined by Paul Hersey and Ken Blanchard consists of the
stages____.154
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155. A Pareto chart helps focusing on…155
o As early into the project as possible. A committed schedule should be there before any initiating
or planning processes are applied for the project.
o During initiating. The definite project schedule should be developed concurrently with the project
contract (if applicable) and the project charter.
o Scheduling should be avoided. Agile approaches with a backlog and a weekly to 4-weekly meeting
cycle are sufficient for modern project management.
o When most planning processes from time, scope, and procurement management have been
finished. These will then be iterated when necessary.
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157. What is wrong in this diagram?
PV
Data
$ date
EV
AC
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159. What is not the main purpose of a final project report?159
160. You are managing a project that bears a risk to either permanently damage or strongly improve the
reputation of the performing organization with its customer base. You decide to call a meeting with
the organization’s management to make them aware of the issue and discuss possible options.
Which risk response strategy are you applying?160
o Active acceptance
o Transfer
o Passive acceptance
o Escalate
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161. A project manager has developed various risk response strategies for a high-risk project. When
presenting some of the results, she emphasizes the importance of putting the responses into action
instead of leaving them documented as a plan that might get forgotten. Which process is she most
likely referring to?161
162. For a project to replace an older ERP software with a more modern tool in an organization, you have
identified a number of risks. You have documented them in a detailed list. A manger from executive
level has asked you now to summarize the overall project risk exposure with appropriate metrics, as
well as individual high-level risks along with a quick presentation of responses with their pros and
cons. Which document is probably required by the person in this situation?162
o Risk register
o Risk management plan
o Risk report
o Risk traceability matrix
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163. In order to prepare yourself for a new project assignment that requires adaptive methods, you have
developed a plan for how to tailor the project management approach using a combination of some
agile principles with other, more predictive techniques. Regarding your own personal development,
which aspect of the PMI talent triangle did you particularly address?163
164. The organization for which you are currently managing an IT infrastructure project has informed you
that they have hired an agile coach who is now available to help with several projects, including
yours. In a meeting to get to know each other, the coach suggests to introduce regular project
retrospectives. You are thinking about what the person might be referring to. What would be the
best answer?164
o Meetings for the project team to look back into the recent past in order to identify lessons
learned so far, and possible improvements
o Meetings with the project sponsor to look into the long-term project future in order to identify
possible necessary resource allocations
o Meetings with the key stakeholders to look at the latest deliverables in order to evaluate their
validity and usefulness, as well as identify possible rework.
o Meetings with power users of the software from within the company in order to define possible
new development tasks.
Notes
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out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
82
165. A project manager is asked to contribute to a document to describe what is intended to be achieved
with a project once it is successfully finished, and how this will be measured. What could be the
name of that document?165
166. Which of the following can usually be referred to as factors which trigger the need for a new
project?166
Notes
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out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
83
168. Which type of Organizational Process Asset should be updated by the project team?168
170. Stakeholders such as suppliers, customers, and end users have what in common?170
Notes
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out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
84
171. Which of the following is usually recognized as a form of power for a project manager?171
o Legal power
o Budgetary power
o Reward-oriented power
o Culture-oriented power
172. A project manager hears about an issue and decides to ask the project team about more details as to
how and when this happened. Is this more of a team management or more of a team leadership
approach in this moment?172
173. A Scrum Master talks to you about the impact and value of servant leadership. What is the person
probably referring to?173
o The idea that an organization can be leaderless and still fully functioning.
o The belief that wishes and requirements of a leader have no importance.
o The commitment to serve the team as a leader, and to put them first.
o The idea of management by objectives when telling a team what to do.
Notes
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out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
85
174. What is a purpose of agile release planning?174
o Develop an early understanding what the final product, service or result will in exactly look like in
the end.
o Create a precise project schedule with long-term forecasts and accurate estimations
o Providing a high-level summary timeline of the release schedule in less predictive projects
o Outline the requirements in detail and make sure they are described as use cases
Notes
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out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
86
177. Which is not one of the five levels of increasingly effective quality management?177
o S.C.O.P.E.
o V.U.C.A.
o F.R.E.S.H.
o S.O.F.T.E.N.
Notes
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out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
87
180. How are a procurement lifecycle and contracts related?180
Notes
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out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
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88
Answers and References
Notes: 1. The real PMP® exam has one or more references to verify the correctness
for each item2. This prep document follows this approach.
2. PMBOK® Guide and Agile Practice Guide page numbers given on the
following pages refer to the PMBOK® Guide pagination at the bottom of
the page.
They may differ from the Acrobat pagination in the PDF versions of the
documents.
1
Answer: 3
Reference: PMBOK® Guide 6th Edition, page 348.
2
Answer: 1
Reference: PMBOK® Guide 6th Edition, page 75.
3
Answer: 2
Reference: Agile Practice Guide, pages 65-66, 105.
4
Answer: 4
Reference: Agile Practice Guide, pages 25.
2
Item: A question with 4 answering options. There are also other item types, such as more than one
choice, drag & drop answers, hotspots, type into boxes, etc.
Notes
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out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
89
5
Answer: 3
Reference: PMBOK® Guide 6th Edition, page 377.
6
Answer: 2
Reference: PMBOK® Guide 6th Edition, page 38.
7
Answers: 1, 3, 4
Reference: Project Management JumpStart by Kim Heldman, page 47.
8
Answer: 1
Reference: PMBOK® Guide 6th Edition, page 104.
9
Answer: 1, 5
References: Agile Practice Guide, pages 41, Scrumguide.
10
Answer: 3
Reference: PMBOK® Guide 6th Edition, page 113.
11
Answer: 2
Reference: Project Management JumpStart by Kim Heldman, page 214.
12
Answer: 2
Reference: PMBOK® Guide 6th Edition, page 104.
13
Answer: 1
Reference: PMBOK® Guide 6th Edition, page 349.
14
Answer: 2
References: PMBOK® Guide 7th Edition, page 185.
Notes
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out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
90
15
Answer: 4
Reference: PMBOK® Guide 6th Edition, page 113.
16
Answer: 4
Reference: Project Management, A Systems Approach to Planning, Scheduling and
Controlling by Harold Kerzner, 12th edition, page 226.
17
Answer: 1
References: PMBOK® Guide 6th Edition, pages 75 and 405.
18
Answer: 3
Reference: Project Management, A Systems Approach to Planning, Scheduling and
Controlling by Harold Kerzner, 12th edition, pages 661ff.
19
Answer: 3
References: PMBOK® Guide 6th Edition, pages 142, 310;
Successful Interviewing by Diane Arthur, page 154.
20
Answer: 3
Reference: PMBOK® Guide 7th Edition, page 167.
21
Answer: 2
Reference: PMBOK® Guide 6th Edition, page 162.
22
Answer: 1
Reference: PMBOK® Guide 6th Edition, page 487.
23
Answer: 1, 5
Reference: PMBOK® Guide 6th Edition, page 341.
Notes
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out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
91
24
Answer: 3
Reference: PMBOK® Guide 6th Edition, page 342.
25
Answer: 3
References: PMBOK® Guide 6th Edition, page 86.
26
Answer: 1
Reference: PMBOK® Guide 6th Edition, page 142.
27
Answer: 3
Reference: Project Management, A Systems Approach to Planning, Scheduling and
Controlling by Harold Kerzner, 12th edition, page 593.
28
Answer: 1
Reference: PMBOK® Guide 6th Edition, page 303.
29
Answer: 4
Reference: PMBOK® Guide 6th Edition, page 283 (figure 8-5).
30
Answer: 1
Reference: The Human Aspects of Project Management: Managing the Project Team by
Vijay K. Verma, Volume Three, page 70.
31
Answer: 1
Reference: PMBOK® Guide 6th Edition, page 113.
32
Answer: 3
Reference: PMBOK® Guide 6th Edition, page 82.
33
Answer: 2
Reference: Management JumpStart by Kim Heldman, page 78.
Notes
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out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
92
34
Answer: 4
Reference: PMBOK® Guide 6th Edition, page 28.
35
Answer: 1, 5
Reference: PMBOK® Guide 6th Edition, pages 154, 461.
36
Answer: 4
Reference: PMBOK® Guide 6th Edition, page 59
Project Management, Sixth Edition by G. Michael Campbell, page 235.
37
Answer: 2
Reference: Project Management, A Systems Approach to Planning, Scheduling and
Controlling by Harold Kerzner, 12th edition, page 575.
38
Answer: 2
Reference: Project Management, A Systems Approach to Planning, Scheduling and
Controlling by Harold Kerzner, 12th edition, page 669.
39
Answer: 1
Reference: PMBOK® Guide 6th Edition, page 302.
40
Answer: 1
References: PMBOK® Guide 6th Edition, pages 83, 117-119.
41
Answer: 4
Reference: PMBOK® Guide 6th Edition, page 131.
42
Answer: 2
Reference: PMBOK® Guide 6th Edition, page 319 (“training”).
Notes
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out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
93
43
Answer: 3
Reference: Mastering Virtual Teams: Strategies, Tools, and Techniques That Succeed by
Deborah L. Duarte and Nancy Tennant Snyder, Second Edition, page 56.
44
Answer: 4
Reference: PMBOK® Guide 6th Edition, pages 118-119.
45
Answer: 2
Reference: PMBOK® Guide 6th Edition, page 286.
46
Answer: 2
Reference: Project Business Management by Oliver F. Lehmann, pages 91-92.
47
Answer: 4
Reference: PMBOK® Guide 6th Edition, pages 294-295.
48
Answer: 3
Reference: Agile Practice Guide, page 14.
49
Answer: 1
Reference: PMBOK® Guide 6th Edition, page 397.
50
Answer: 3
Reference: PMBOK® Guide 6th Edition, page 303.
51
Answer: 2, 3, 4
Reference: Agile Practice Guide, page 15.
52
Answer: 4
References: PMBOK® Guide 6th Edition, pages 67, 83, 96, 115, 120.
Notes
This document may be freely printed, copied and distributed for private and commercial use, as long as the lay-
out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
94
53
Answer: 1
Reference: PMBOK® Guide 6th Edition, page 719.
54
Answer: 4
Reference: PMBOK® Guide 6th Edition, page 194.
55
Answer: 2
Reference: PMBOK® Guide 6th Edition, pages 47.
56
Answer: 2
Reference: Delivering Project Excellence with the Statement of Work by Michael G.
Martin, page 37.
57
Answer: 1
Reference: PMBOK® Guide 6th Edition, page 703.
58
Answer: 2
Reference: PMBOK® Guide 6th Edition, page 419.
59
Answer: 4
Reference: PMBOK® Guide 6th Edition, pages 342-343.
60
Answer: 2
Reference: PMI Code of Ethics and Professional Conduct, page 2
(http://www.https://www.pmi.org/about/ethics/code).
61
Answer: 2
Reference: Project Management, A Systems Approach to Planning, Scheduling and
Controlling by Harold Kerzner, 12th edition, page 223.
Notes
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out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
95
62
Answer: 2
Reference: PMBOK® Guide 6th Edition, pages 118-119.
63
Answer: 1, 2, 3
Reference: PMBOK® Guide 7th Edition, page 24.
64
Answer: 3
Reference: PMBOK® Guide 6th Edition, page 244.
65
Answer: 3
Reference: Project Management, A Systems Approach to Planning, Scheduling and
Controlling by Harold Kerzner, 12th edition, page 154.
66
Answer: 4
Reference: PMBOK® Guide 6th Edition, page 436.
67
Answer: 2
Reference: PMBOK® Guide 6th Edition, page 343.
68
Answer: 1
References: PMBOK® Guide 6th Edition, pages 240, 245-246.
69
Answer: 2
Reference: PMBOK® Guide 6th Edition, page 75.
70
Answer: 4
Reference: PMBOK® Guide 6th Edition, page 443 (“accept”).
71
Answer: 1
Reference: PMBOK® Guide 6th Edition, page 340.
Notes
This document may be freely printed, copied and distributed for private and commercial use, as long as the lay-
out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
96
72
Answer: 1, 3, 4
Reference: PMBOK® Guide 6th Edition, page 498.
73
Answer: 1
Reference: PMBOK® Guide 6th Edition, page 253 (7.3.2.5).
74
Answer: 1
References: PMBOK® Guide 6th Edition, pages 38.
75
Answer: 4
Reference: PMBOK® Guide 6th Edition, page 472.
76
Answer: 2
References: PMBOK® Guide 6th Edition, page 104.
77
Answer: 4
Reference: PMBOK® Guide 6th Edition, page 248.
78
Answer: 2
Reference: PMBOK® Guide 6th Edition, page 151.
79
Answer: 3
References: PMBOK® Guide 6th Edition, page 151.
80
Answer: 3
Reference: PMBOK® Guide 6th Edition, page 499 (12.3.3.3).
81
Answer: 2
References: PMBOK® Guide 6th Edition, pages 414, 422, 431-432, 441-442.
Notes
This document may be freely printed, copied and distributed for private and commercial use, as long as the lay-
out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
97
82
Answer: 3
Reference: Mastering Virtual Teams: Strategies, Tools, and Techniques That Succeed by
Deborah L. Duarte and Nancy Tennant Snyder, Second Edition, page 55.
83
Answer: 1
Reference: PMBOK® Guide 6th Edition, page 263 (a successfully finished project has an
SPI of 1).
84
Answer: 1
Reference: PMBOK® Guide 6th Edition, page 186.
85
Answer: 2
References: PMBOK® Guide 6th Edition, page 245.
86
Answer: 1
Reference: PMBOK® Guide 6th Edition, page 75.
87
Answer: 2
Reference: PMBOK® Guide 6th Edition, page 443 (Sensitivity analysis and tornado
diagram).
88
Answer: 4
Reference: PMBOK® Guide 6th Edition, pages 274-275.
89
Answer: 3
Reference: PMBOK® Guide 6th Edition, page 120.
90
Answer: 1
Reference: PMBOK® Guide 6th Edition, page 498.
Notes
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out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
98
91
Answer: 1
Reference: PMBOK® Guide 6th Edition, page 77.
92
Answer: 4
Reference: PMBOK® Guide 6th Edition, page 453.
93
Answer: 1
Reference: PMI Code of Ethics and Professional Conduct, page 4
(www.https://www.pmi.org/about/ethics/code).
94
Answer: 2
Reference: PMBOK® Guide 7th Edition, page 185.
95
Answer: 1, 2, 4
Reference: PMBOK® Guide 6th Edition, page 565.
96
Answer: 3
Reference: The Project Management Tool Kit: 100 Tips and Techniques for Getting the
Job Done Right by Tom Kendrick, page 51.
97
Answer: 4
Reference: PMBOK® Guide 6th Edition, page 275.
98
Answer: 1
Reference: PMBOK® Guide 6th Edition, pages 31-32.
99
Answer: 1
Reference: Agile Practice Guide, page 15, page 26-27.
100
Answer: 2
Reference: PMBOK® Guide 6th Edition, pages 127-128.
Notes
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out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
99
101
Answer: 2
Reference: PMBOK® Guide 6th Edition, page 121.
102
Answer: 2
Reference: PMBOK® Guide 6th Edition, page 90.
103
Answer: 4
Reference: PMBOK® Guide 6th Edition, page 345.
104
Answer: 3
Reference: PMBOK® Guide 6th Edition, pages 294-295.
105
Answer: 1, 2, 3
Reference: PMBOK® Guide 7th Edition, page 83.
106
Answer: 2
Reference: PMBOK® Guide 6th Edition, page 523.
107
Answer: 2
Reference: PMBOK® Guide 6th Edition, page 104.
108
Answer: 4
Reference: PMBOK® Guide 6th Edition, pages 550-551.
109
Answer: 1
Reference: PMBOK® Guide 7th Edition, page 244.
110
Answer: 3
Reference: PMBOK® Guide 6th Edition, page 267.
Notes
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out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
100
111
Answer: 1
Reference: PMBOK® Guide 6th Edition, page 112.
112
Answer: 4
Reference: PMBOK® Guide 6th Edition, pages 60-62.
113
Answer: 4
Reference: PMI Code of Ethics and Professional Conduct, page 4
(https://www.pmi.org/about/ethics/code).
114
Answer: 2
Reference: PMBOK® Guide 6th Edition, page 77.
115
Answer: 2
Reference: PMBOK® Guide 6th Edition, page 323.
116
Answer: 1
References: PMBOK® Guide 6th Edition, pages 154, 477.
117
Answer: 2
Reference: Project Management JumpStart by Kim Heldman, page 222.
118
Answer: 2
Reference: Program Management: A Comprehensive Overview of the Discipline by
Mitchell L. Springer, page 34.
119
Answer: 3
Reference: PMI Code of Ethics and Professional Conduct, page 5, 5.3.1 and 5.3.2,
https://www.pmi.org/about/ethics/code.
Notes
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out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
101
120
Answer: 1, 3
Reference: PMBOK® Guide 7th Edition, page 64.
121
Answer: 2
Reference: PMBOK® Guide 6th Edition, page 159.
122
Answer: 3
Reference: Agile Practice Guide, pages 33-37.
123
Answer: 3
Reference: PMBOK® Guide 6th Edition, page 75.
124
Answer: 3
Reference: PMBOK® Guide 6th Edition, page 443.
125
Answer: 3
Reference: Project Business Management by Oliver F. Lehmann.
126
Answer: 1
Reference: Project Management, A Systems Approach to Planning, Scheduling and
Controlling by Harold Kerzner, 12th edition, page 154.
127
Answer: 3
Reference: PMBOK® Guide 6th Edition, page 186.
128
Answer: 1
Reference: PMBOK® Guide 7th Edition, page 112.
129
Answer: 2
Reference: PMBOK® Guide 6th Edition, page 61.
Notes
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out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
102
130
Answer: 4
Reference: Software Project Management For Dummies by Teresa Luckey, Joseph
Phillips, page 252.
131
Answer: 4
Reference: Project Manager Street Smarts: A Real World Guide to PMP Skills, by Linda
Kretz Zaval and Terri A. Wagner, page 669.
132
Answer: 1
Reference: PMP Handbook, pages 27-29, chapter: Professional Development Units
(PDUs), categories 2-5
(pmi.org/Certification/~/media/PDF/Certifications/pdc_pmphandbook.ashx).
133
Answer: 1
Reference: PMI Code of Ethics and Professional Conduct, page 3
(https://www.pmi.org/about/ethics/code).
134
Answer: 4
Reference: The Human Aspects of Project Management: Human Resources Skills for the
Project Manager by Vijay K. Verma, Volume Two, page 152.
135
Answer: 1
Reference: Mastering Virtual Teams: Strategies, Tools, and Techniques That Succeed by
Deborah L. Duarte and Nancy Tennant Snyder, Second Edition, page 68 .
136
Answer: 3
Reference: PMBOK® Guide 6th Edition, page 350.
137
Answer: 1
Reference: Managing Project Quality by Timothy J. Kloppenborg and Joseph A. Petrick,
page 70.
Notes
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out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
103
138
Answer: 2
Reference: PMBOK® Guide 6th Edition, page 241.
139
Answer: 4
Reference: PMBOK® Guide 6th Edition, page 186.
140
Answer: 2
Reference: Mastering Virtual Teams: Strategies, Tools, and Techniques That Succeed by
Deborah L. Duarte and Nancy Tennant Snyder, Second Edition, page 70.
141
Answer: 2
Reference: Project Management, A Systems Approach to Planning, Scheduling and
Controlling by Harold Kerzner, 12th edition, page 212.
142
Answer: 3
Reference: PMBOK® Guide 6th Edition, pages 113, 176.
143
Answer: 3
Reference: Earned Value Project Management by Quentin W. Fleming and Joel M.
Koppelman, Fourth Edition, page 152.
144
Answer: 1
Reference: PMBOK® Guide 6th Edition, page 160.
145
Answers: 2,3
References: Scrum Guide.
146
Answer: 2
References: PMBOK® Guide 6th Edition, pages 247, 549.
Notes
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out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
104
147
Answer: 2
Reference: PMBOK® Guide 6th Edition, page 254.
148
Answer: 1
Reference: PMBOK® Guide 6th Edition, page 435.
N.B.: Diagram created with Insight Tree by Visionary Tools
149
Answer: 4
Reference: Project Management, A Systems Approach to Planning, Scheduling and
Controlling by Harold Kerzner, 12th edition, pages 373ff.
150
Answer: 4
Reference: PMBOK® Guide 6th Edition, page 111.
151
Answer: 3
References: PMBOK® Guide 6th Edition, pages 118-119; Practice Standard for Project
Configuration Management
(https://drm.pmi.org/Default.aspx?doc=Practice_Standard_Project_Configuration_Mana
gement.pdf&r=http://www.pmi.org/PMBOK-Guide-and-Standards/Standards-Library-of-
PMI-Global-Standards.aspx)
152
Answer: 2
References: PMBOK® Guide 6th Edition, pages 210-211.
153
Answer: 1
Reference: PMBOK® Guide 6th Edition, page 121.
154
Answer: 2
References: The New Dynamic Project Management: Winning Through the Competitive
Advantage by Deborah S. Kezsbom and Katherine A. Edward, 2nd Edition, pages 266-
275.
Notes
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out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
105
155
Answer: 2
Reference: Project Management, A Systems Approach to Planning, Scheduling and
Controlling by Harold Kerzner, 12th edition, pages 714-716.
156
Answer: 4
Reference: PMBOK® Guide 6th Edition, page 205.
157
Answer: 3
Reference: PMBOK® Guide 6th Edition, page 264.
158
Answer: 4
Reference: PMBOK® Guide 6th Edition, page 274.
159
Answer: 1
References: PMBOK® Guide 6th Edition, page 127; Identifying and Managing Project
Risk: Essential Tools for Failure-Proofing Your Project by Tom Kendrick, Second Edition,
page 323.
160
Answer: 4
References: PMBOK® Guide 6th Edition, pages 442, 444.
161
Answer: 2
References: PMBOK® Guide 6th Edition, page 449.
162
Answer: 3
References: PMBOK® Guide 6th Edition, page 418.
163
Answer: 3
References: PMBOK® Guide 6th Edition, page 58.
Notes
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out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
106
164
Answer: 1
References: PMBOK® Guide 6th Edition, page 224.
165
Answer: 2
References: PMBOK® Guide 6th Edition, page 33.
166
Answer: 4
References: PMBOK® Guide 6th Edition, page 9.
167
Answer: 1
References: PMBOK® Guide 6th Edition, page 30.
168
Answer: 2
References: PMBOK® Guide 6th Edition, page 39-40.
169
Answer: 3
References: PMBOK® Guide 6th Edition, page 47.
170
Answer: 1
References: PMBOK® Guide 6th Edition, page 53.
171
Answer: 3
References: PMBOK® Guide 6th Edition, page 63.
172
Answer: 1
References: PMBOK® Guide 6th Edition, page 64.
173
Answer: 3
References: PMBOK® Guide 6th Edition, page 65.
Notes
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out, contents and the copyright notes remain unchanged. Please verify that you have the most up-to-date ver-
sion at: https://www.oliverlehmann.com/free/free-pmp-practice-questions.
107
174
Answer: 3
References: PMBOK® Guide 6th Edition, page 216.
175
Answer: 1
References: PMBOK® Guide 6th Edition, page 131.
176
Answer: 2
References: PMBOK® Guide 6th Edition, page 226.
177
Answer: 4
References: PMBOK® Guide 6th Edition, page 275.
178
Answer: 3
References: PMBOK® Guide 6th Edition, page 310.
179
Answer: 2
References: PMBOK® Guide 6th Edition, page 416.
180
Answer: 1
References: Project Business Management by Oliver F. Lehmann, page 246.
Notes
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