Scribd Logo
Upload

Welcome to Scribd!

  • 6 views

    MODULE 3 Communication Process

    Uploaded by

    Shaii Whomewhat Guyguyon
    This document provides examples of communication techniques that nurses can use when talking to patients, such as accepting what patients say without judgment, asking open-ended questions to encourage patients to talk, clarifying details by asking patients to explain or give examples, reflecting patients' feelings back to them, and summarizing discussions to ensure understanding. Some specific techniques illustrated are making broad opening statements, focusing discussions on single topics, acknowledging patients, informing them with needed facts, listening attentively, making observations, offering assistance, restating what patients say, and presenting reality while avoiding arguments.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    MODULE 3 Communication Process

    Uploaded by

    Shaii Whomewhat Guyguyon
    6 views4 pages
    This document provides examples of communication techniques that nurses can use when talking to patients, such as accepting what patients say without judgment, asking open-ended questions to encourage patients to talk, clarifying details by asking patients to explain or give examples, reflecting patients' feelings back to them, and summarizing discussions to ensure understanding. Some specific techniques illustrated are making broad opening statements, focusing discussions on single topics, acknowledging patients, informing them with needed facts, listening attentively, making observations, offering assistance, restating what patients say, and presenting reality while avoiding arguments.

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document provides examples of communication techniques that nurses can use when talking to patients, such as accepting what patients say without judgment, asking open-ended questions to encourage patients to talk, clarifying details by asking patients to explain or give examples, reflecting patients' feelings back to them, and summarizing discussions to ensure understanding. Some specific techniques illustrated are making broad opening statements, focusing discussions on single topics, acknowledging patients, informing them with needed facts, listening attentively, making observations, offering assistance, restating what patients say, and presenting reality while avoiding arguments.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    6 views4 pages

    MODULE 3 Communication Process

    Uploaded by

    Shaii Whomewhat Guyguyon
    This document provides examples of communication techniques that nurses can use when talking to patients, such as accepting what patients say without judgment, asking open-ended questions to encourage patients to talk, clarifying details by asking patients to explain or give examples, reflecting patients' feelings back to them, and summarizing discussions to ensure understanding. Some specific techniques illustrated are making broad opening statements, focusing discussions on single topics, acknowledging patients, informing them with needed facts, listening attentively, making observations, offering assistance, restating what patients say, and presenting reality while avoiding arguments.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4

    Communication Technique Example

    Accepting indicate you heard the patient without Oh, I see.


    judgment Uhm, go on.
    Broad opening statement – allow patient to What would you like to talk about?
    initiate conversation. Is there anything you want to talk about?
    Clarifying - asking patient to elaborate/explain or Nurse: Can you explain more about that to me?
    give example of feelings/ideas. Patient: I feel sick inside.
    Make vague topics clear. Nurse: What do you mean by feeling sick inside?
    Patient: I'm feeling lost!
    Nurse: Give me an example of "feeling lost."
    Encouraging expression - asking the client to Tell me when you feel anxious?
    describe her feelings. Tell me about your feelings.
    Focusing putting attention into single topic Nurse: Let us talk about your relationship with your
    father.
    Giving recognition - acknowledging, indicating Good morning ....
    awareness. I notice that you combed your hair.
    You look very nice.
    Informing - giving information that the client My name is...
    needs. Visiting hours are...
    The purpose of the activity is....
    Listening - to encourage patient to continue Go on, tell me about it
    talking. Listening attentively to ensure And then?
    understanding
    Making observation – verbalizing/telling what the You appear nervous.
    nurse sees. I see you are biting your lip.
    Offering self- making oneself available. I will sit with you.
    I stay here with you.
    Reflecting direct patient’s thoughts and feelings Patient: My mother does not understand me at all.
    back to patient. Nurse: You seem not to be understood by your mother?
    What made you think that way?
    Restating (paraphrasing) - repeat the words of Patient: I'm going home soon.
    patient to remind her of what she said, to let her Nurse: You are going home soon?
    know she is heard. Patient: But my mother is not happy.
    Nurse: Your mother was not happy to see you?
    Presenting reality -offering a view of what is real Patient: I hear voices of people trying to kill me.
    & what is not without arguing with the patient. Nurse: I don't hear voices but I know the voices are real
    to you.
    Summarizing - organizing and summing up So far we have talked about....
    which was said before. Let's see, we had discussed about your family problems,
    their effect in your schoolwork......

    You might also like