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Introduction to Computers

The Big Picture

A computer system has three main components: hardware, software, and people. The equipment associated with a
computer system is called hardware. Software is a set of instructions that tells the hardware what to do. People,
however, are the most important component of a computer system - people use the power of the computer for some
purpose. In fact, this course will show you that the computer can be a tool for just about anyone from a business
person, to an artist, to a housekeeper, to a student - an incredibly powerful and flexible tool.

Software is actually a computer program. To be more specific, a program is a set of step-by-step instructions that
directs the computer to do the tasks you want it to do and to produce the results you want. A computer programmer is
a person who writes programs. Most of us do not write programs, we use programs written by someone else. This
means we are users - people who purchase and use computer software.

Hardware: Meeting the Machine

What is a computer? A six-year-old called a computer "radio, movies, and television combined!" A ten-year-old
described a computer as "a television set you can talk to." The ten-year-old's definition is closer but still does not
recognize the computer as a machine that has the power to make changes.

A computer is a machine that can be programmed to accept data (input), process it into useful information (output),
and store it away (in a secondary storage device) for safekeeping or later reuse. The processing of input to output is
directed by the software but performed by the hardware.

To function, a computer system requires four main aspects of data handling: input, processing, output, and storage.
The hardware responsible for these four areas operates as follows:

Input devices accept data in a form that the computer can use; they then send the data to the processing unit.
The processor, more formally known as the central processing unit (CPU), has the electronic circuitry that
manipulates input data into the information people want. The central processing unit executes computer
instructions that are specified in the program.
Output devices show people the processed data-information in a form that they can use.
Storage usually means secondary storage. Secondary storage consists of devices, such as diskettes, which can
store data and programs outside the computer itself. These devices supplement the computer's memory, which,
as we will see, can hold data and programs only temporarily.

Now let us consider the equipment related to these four aspects of data handling in terms of what you would find on a
personal computer.

Your Personal Computer Hardware

Let us look at the hardware in terms of a personal computer. Suppose you want to do word processing on a personal
computer, using the hardware shown in Figure 1. Word processing software allows
you to input data such as an essay, save it, revise and re-save it, and print it
whenever you wish. The input device, in this case, is a keyboard, which you use to
type in the original essay and any changes you want to make to it. All computers,
large and small, must have a central processing unit within the personal computer
housing. The central processing unit under the direction of the word processing
software accepts the data you input through the keyboard. Processed data from your
personal computer is usually output in two forms: on a screen and eventually by a
printer. As you key in the essay on the keyboard, it appears on the screen in front of

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Figure 1: Personal Computer you. After you examine the essay on the screen, make changes, and determine that it
is acceptable, you can print the essay on the printer. Your secondary storage device in this case is a diskette, a
magnetic medium that stores the essay until it is needed again.

Now we will take a general tour of the hardware needed for input, processing, output, and storage. These same
components make up all computer systems, whether small, medium, or large. In this discussion we will try to
emphasize the types of hardware you are likely to have seen in your own environment. These topics will be covered in
detail in later chapters.

Input: What Goes In

Input is the data that you put into the computer system for processing. Here are some common ways of feeding input
data into the system:

Typing on a keyboard. Computer keyboards operate in much the same way as electric typewriter keyboards. The
computer responds to what you enter; that is, it "echoes" what you type by displaying it on the screen in front of
you.
Pointing with a mouse. A mouse is a device that is moved by hand over a flat surface. As the ball on its
underside rotates, the mouse movement causes corresponding movement of a pointer on the computer screen.
Pressing buttons on the mouse lets you invoke commands.
Scanning with a flatbed scanner, wand reader or bar code reader (Figure 3).
Flatbed scanners act like a copying machine by using light beams to scan a
document or picture that is laid upon its glass face. A great way to send
pictures through email! Bar scanners, which you have seen in retail stores, use
laser beams to read special letters, numbers, or symbols such as the zebra-
striped bar codes on many products.
Figure 3: Flatbed Scanner
You can input data to a computer in many other interesting ways, including
writing, speaking, pointing, or even by just looking at the data. We will examine all these in detail in a later chapter.

The Processor and Memory: Data Manipulation

In a computer the processor is the center of activity. The processor, as we noted, is also called the central processing
unit (CPU). The central processing unit consists of electronic circuits that interpret and execute program instructions,
as well as communicate with the input, output, and storage devices.

It is the central processing unit that actually transforms data into information. Data is the raw material to be processed
by a computer. Such material can be letters, numbers, or facts like grades in a class, baseball batting averages, or light
and dark areas in a photograph. Processed data becomes information, data that is organized, meaningful, and useful. In
school, for instance, an instructor could enter various student grades (data), which can be processed to produce final
grades and perhaps a class average (information). Data that is perhaps uninteresting on its own may become very
interesting once it is converted to information. The raw facts (data) about your finances, such as a paycheck or a
donation to charity or a medical bill may not be captivating individually, but together, these and other acts can be
processed to produce the refund or amount you owe on your income tax return (information).

Computer memory, also known as primary storage, is closely associated with the central processing unit but separate
from it. Memory holds the data after it is input to the system and before it is processed; also, memory holds the data
after it has been processed but before it has been released to the output device. In addition, memory holds the
programs (computer instructions) needed by the central processing unit.

Output: What Comes Out

Output, the result produced by the central processing unit, is a
computer's whole reason for being. Output is usable information;
that is, raw input data that has been processed by the computer
into information. The most common forms of output are words,
numbers, and graphics. Word output, for example, may be the

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letters and memos prepared by office people using word

processing software. Other workers may be more interested in
numbers, such as those found in formulas, schedules, and
budgets. In many cases numbers can be understood more easily
when output in the form of charts and graphics.

The most common output devices are computer screens (Figure

3)and printers (Figure 4). Screens can vary in their forms of
display, producing text, numbers, symbols, art, photographs, and
Figure 3: Monitor Figure 4: Printer even video-in full color. Printers produce printed reports as
instructed by a computer program, often in full color.

You can produce output from a computer in other ways, including film and voice output. We will examine all output
methods in detail in a later chapter.

Secondary Storage
Secondary storage provides additional storage separate from memory. Secondary storage has several advantages. For
instance, it would be unwise for a college registrar to try to keep the grades of all the students in the college in the
computer's memory; if this were done, the computer would probably not have room to store anything else. Also,
memory holds data and programs only temporarily. Secondary storage is needed for large volumes of data and also for
data that must persist after the computer is turned off.

Figure 5: Hard Disk Figure 6: Hard Disk Pack

The two most common secondary storage mediums are magnetic disk and magnetic tape. A magnetic disk can be a
diskette or a hard disk. A diskette is usually 3-1/2 inches in diameter (in some rare cases older disks are 5-1/4 inches).
A diskette is removable so you can take your data with you. Hard disks, shown in Figure 5, have more storage
capacity than diskettes and also offer faster access to the data they hold. Hard disks are often contained in disk packs
shown in Figure 6 that is built into the computer so your data stays with the computer. Disk data is read by disk drives.

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Personal computer disk drives read diskettes; most personal computers also have hard disk drives. Modern personal
computers are starting to come with removable storage media, like Zip disks. These disks are slightly larger than a
diskette and can be inserted and removed like a diskette, but hold much more data than a diskette and are faster for the
CPU to access than a diskette. Most modern computers also come with a CD-ROM drive. A CD is an optical disk, it
uses a laser beam to read the disk. CD's are removable and store large volumes of data relatively inexpensively. Some
CD drives are read only memory (ROM), which means that your computer can read programs from CD's, but you can
not save data to the CD yourself. Recently CD-RW drives and disks have become widely available that allow you to
create your own CDs by "writing" data such as music and photos to the CD.

Magnetic tape, which comes on a reel or cartridge shown in Figure 7, is

similar to tape that is played on a tape recorder. Magnetic tape reels are
mounted on tape drives when the data on them needs to be read by the
computer system or when new data is to be written on the tape. Magnetic
tape is usually used for creating backup copies of large volumes of data
because tape is very inexpensive compared to disks and CDs.

We will study storage media in a later part of the course.

The Complete Hardware System

The hardware devices attached to the computer are called peripheral Figure 7: Magnetic Tape
equipment. Peripheral equipment includes all input, output, and secondary
storage devices. In the case of personal computers, some of the input, output, and storage devices are built into the
same physical unit. In many personal computers, the CPU and disk drive are all contained in the same housing; the
keyboard, mouse, and screen are separate.

In larger computer systems, however, the input, processing, output, and storage functions may be in separate rooms,
separate buildings, or even separate countries. For example, data may be input on terminals at a branch bank and then
transmitted to the central processing unit at the headquarters bank. The information produced by the central processing
unit may then be transmitted to the international offices, where it is printed out. Meanwhile, disks with stored data
may be kept in bank headquarters and duplicate data kept on disk or tape in a warehouse across town for safekeeping.

Although the equipment may vary widely, from the simplest computer to the most powerful, by and large the four
elements of a computer system remain the same: input, processing, output, and storage. Now let us look at the way
computers have been traditionally classified.

Classification of Computers

Computers come in sizes from tiny to monstrous, in both appearance and power. The size of a computer that a person
or an organization needs depends on the computing requirements. Clearly, the National Weather Service, keeping
watch on the weather fronts of many continents, has requirements different from those of a car dealer's service
department that is trying to keep track of its parts inventory. And the requirements of both of them are different from
the needs of a salesperson using a small laptop computer to record client orders on a sales trip.

Supercomputers
The mightiest computers-and, of course, the most expensive-are known as supercomputers (Figure 1-6a).
Supercomputers process billions of instructions per second. Most people do not have a direct need for the speed and
power of a supercomputer. In fact, for many years supercomputer customers were an exclusive group: agencies of the
federal government. The federal government uses supercomputers for tasks that require mammoth data manipulation,
such as worldwide weather forecasting and weapons research. But now supercomputers are moving toward the
mainstream, for activities as varied as stock analysis, automobile design, special effects for movies, and even
sophisticated artworks (Figure 1-7).

Mainframes
In the jargon of the computer trade, large computers
are called mainframes. Mainframes are capable of
processing data at very high speeds-millions of
instructions per second-and have access to billions of
characters of data. The price of these large systems
can vary from several hundred thousand to many
millions of dollars. With that kind of price tag, you
will not buy a mainframe for just any purpose. Their

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principal use is for processing vast amounts of data Figure 8: Mainframe Computer
quickly, so some of the obvious customers are banks,
insurance companies, and manufacturers. But this list
is not all-inclusive; other types of customers are large
mail-order houses, airlines with sophisticated
reservation systems, government accounting services,
aerospace companies doing complex aircraft design,
and the like.

In the 1960s and 1970s mainframes dominated the

computer landscape. The 80s and early 90s had many
people predicting that, with the advent of very
powerful and affordable personal computers, that
mainframes would become extinct like the huge Figure 9: Mainframe Computer
dinosaurs in nature's progression. However, with the
incredible explosion of the Internet in the mid 90s, mainframes may have been reborn. The current World Wide Web is
based on the client/server paradigm, where servers on the Internet, like LL Bean's Web Server, provide services, like
online shopping, to millions of people using personal computers as clients. The capacity required of these servers may
be what saves the mainframe!

Personal Computers
Personal computers are often called PCs. They range in price from a few hundred dollars to a few thousand dollars
while providing more computing power than mainframes of the 1970s that filled entire rooms. A PC usually comes
with a tower that holds the main circuit boards and disk drives of the computer, and a collection of peripherals, such
as a keyboard, mouse, and monitor.

In the new millennium there are two main kinds of PCs: the Apple Macintosh line, and "all of the others". The term
"PC" or "IBM" refers to "all of the others", which is a historical artifact back to the days when IBM and Apple were
the two main competitors in the market and IBM called its machine a "personal computer". So, although a Macintosh
is a personal computer, the term "PC" often means a machine other than a Macintosh.

Macintoshes and PCs, in general, can not run software that was made for the other, without some special technology
added to them. They run on different microprocessors. A PC is based on a microprocessor originally made by the Intel
company (such as Intel's Pentium, although other companies such as AMD now make "Pentium clones" that can run
PC software.). Macintoshes use a PowerPC processor, or on older Macintoshes a processor made by Motorola. Also,
the operating system software that runs the two kinds of computers is different. PCs usually use an Operating System
made by Microsoft, like Windows98 or Windows2000. Macintoshes use a different operating system, called MacOS,
made by Apple. There are efforts to make the two kinds of computers compatible. As Apple continues to lose its share
of the market, Apple has the incentive to either join the rest or disappear.

Notebook Computers
A computer that fits in a briefcase? A computer that weighs less than a newborn
baby? A computer you do not have to plug in? A computer to use on your lap on
an airplane? Yes, to all these questions. Notebook computers, also known as
Laptop computers, are wonderfully portable and functional, and popular with
travelers who need a computer that can go with them. Most notebooks accept
diskettes or network connections, so it is easy to move data from one computer to
another. Notebooks are not as inexpensive as their size might suggest; many carry
a price tag equivalent to a full-size personal computer for business. They typically
have almost as much computer capacity in terms of speed and storage. They do not
offer the full expandability for supporting peripherals as a personal computer. For Figure 10: Notebook Computer
instance a MIDI computer music keyboard may not be adaptable to a notebook
computer. However, more and more peripherals are providing connectivity to laptops through a technology called
PCMCIA which allows peripherals to be plugged into notebook computers through credit card sized cards that easily
slip into the side of a notebook computer. Normal sized PCs are still more powerful, flexible, and cheaper, but
notebooks are becoming more competitive every day.

Getting Smaller Still

Using a pen-like stylus, pen-based computers accept handwritten input
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directly on a screen. Users of the handheld pen-based computers, also

called personal digital assistants (PDA), like the Palm, enjoy having
applications such as calendars, address books, and games readily
available. Recent PDA's offer Internet access, email, and cellular
telephoning.

Internet and Networking

The Internet is the most widely recognized and used form of computer
network . Networks connect computers to each other to allow
communication and sharing of services. Originally, a computer user kept Figure 11: Handheld Computer
all the computer hardware in one place; that is, it was centralized in one
room. Anyone wanting computer access had to go to where the computer was located. Although this is still sometimes
the case, most computer systems are decentralized. That is, the computer itself and some storage devices may be in
one place, but the devices to access the computer-terminals or even other computers-are scattered among the users.
These devices are usually connected to the computer by telephone lines. For instance, the computer and storage that
has the information on your checking account may be located in bank headquarters. but the terminals are located in
branch banks all over town so a teller in any branch can find out what your balance is. The subject of decentralization
is intimately tied to data communications, the process of exchanging data over communications facilities, such as the
telephone.

A network uses communications equipment to connect computers and their resources. In one type of network, a local
area network (LAN), personal computers in an office are hooked together so that users can communicate with each
other. Users can operate their personal computers independently or in cooperation with other PCs or mainframes to
exchange data and share resources. We discuss computer networks in detail in a later chapter.

Software: Telling the Machine What to Do

In the past, when people thought about computers, they thought about machines. The tapping on the keyboard, the
clacking of the printers, the rumble of whirling disk drives, the changing flashes of color on a computer screen-these
are the attention-getters. However, it is really the software- the planned, step-by-step instructions required to turn data
into information-that makes a computer useful.

Categories of Software.
Generally speaking, software can be categorized as system software or applications software. A subset of system
software is an operating system, the underlying software found on all computers. Applications software, software that
is applied, can be used to solve a particular problem or to perform a particular task. Applications software may be
either custom or packaged. Many large organizations pay programmers to write custom software, software that is
specifically tailored to their needs. We will use several forms of system software (e.g. Windows 2000, MacOS) and
several application software programs (e.g. Word, Excel, PowerPoint) in this course.

Some Task-Oriented Software.

Most users, whether at home or in business, are drawn to task-oriented software, sometimes called productivity
software, that can make their work faster and their lives easier. The collective set of business tasks is limited, and the
number of general paths towards performing these tasks is limited, too. Thus, the tasks and the software solutions fall,
for the most part, into just a few categories, which can be found in most business environments. These major
categories are word processing (including desktop publishing), spreadsheets, database management, graphics, and
communications. We will present a brief description of each category here.

Word Processing/Desktop Publishing

The most widely used personal computer software is word processing software. This software lets you create, edit,
format, store, and print text and graphics in one document. In this definition it is the three words in the middle-edit,
format, and store-that reveal the difference between word processing and plain typing. Since you can store the memo
or document you type on disk, you can retrieve it another time, change it, reprint it, or do whatever you like with it.
You can see what a great time-saver word processing can be: unchanged parts of the stored document do not need to
be retyped; the whole revised document can he reprinted as if new.

As the number of features in word processing packages has grown, word processing has crossed the border into
desktop publishing territory. Desktop publishing packages are usually better than word processing packages at meeting

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high-level publishing needs, especially when it comes to typesetting and color reproduction. Many magazines and
newspapers today rely on desktop publishing software. Businesses use it to produce professional-looking newsletters,
reports, and brochures-both to improve internal communication and to make a better impression on the outside world.

Electronic Spreadsheets
Spreadsheets, made up of columns and rows, have been used as business tools for centuries (Figure 11). A manual
spreadsheet can be tedious to prepare and, when there are changes, a considerable amount of calculation may need to
he redone. An electronic spreadsheet is still a spreadsheet, but the computer does the work. In particular, spreadsheet
software automatically recalculates the results when a number is changed. This capability lets business people try
different combinations of numbers and obtain the results quickly. This ability to ask "What if . . . ?" helps business
people make better, faster decisions. In this course, we use Microsoft's Excel spreadsheet application software.

Figure 11: Spreadsheet Software

Database Management
Software used for database management-the management of a collection of interrelated facts-handles data in several
ways. The software can store data, update it, manipulate it, report it in a variety of views, and print it in as many
forms. By the time the data is in the reporting stage-given to a user in a useful form-it has become information. A
concert promoter, for example, can store and change data about upcoming concert dates, seating, ticket prices, and
sales. After this is done, the promoter can use the software to retrieve information, such as the number of tickets sold
in each price range or the percentage of tickets sold the day before the concert. Database software can be useful for
anyone who must keep track of a large number of facts. Database software is shown in Figure 12.

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Figure 12: Database Software

Graphics
It might seem wasteful to show graphics to business people when standard computer printouts are readily available.
However, graphics, maps, and charts can help people compare data and spot trends more easily, and make decisions
more quickly. In addition, visual information is usually more compelling than a page of numbers. We use Microsoft's
PowerPoint and Adobe's Photoshop application software for graphics. We use it in two ways: for doing original
drawings, and for creating visual aids to project as a support to an oral presentation.

Communications
We have already described communications in a general way. From the viewpoint of a worker with a personal
computer at home, communications means-in simple terms-that he or she can hook a phone up to the computer and
communicate with the computer at the office, or get at data stored in someone else's computer in another location. We
use Microsoft's Internet Explorer application software for doing email, World Wide Web browsing, and participating
in Internet discussion groups.

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