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    SPSS

    Uploaded by

    Muhammad Alfadhil
    The document contains statistics on public satisfaction, reliability, guarantees, tangibility, empathy, and responsibility from a survey of 99 respondents. It shows that: - Most respondents were dissatisfied with reliability (63.6%) and most felt guarantees were lacking (57.6%). - Cross tabulation results found a significant relationship between reliability and satisfaction, and between guarantees and satisfaction. - Respondents were more likely to be satisfied if reliability was good (55.6% vs 28.6%) or if guarantees were present (54.8% vs 26.3%).

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    SPSS

    Uploaded by

    Muhammad Alfadhil
    9 views8 pages
    The document contains statistics on public satisfaction, reliability, guarantees, tangibility, empathy, and responsibility from a survey of 99 respondents. It shows that: - Most respondents were dissatisfied with reliability (63.6%) and most felt guarantees were lacking (57.6%). - Cross tabulation results found a significant relationship between reliability and satisfaction, and between guarantees and satisfaction. - Respondents were more likely to be satisfied if reliability was good (55.6% vs 28.6%) or if guarantees were present (54.8% vs 26.3%).

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    5. SPSS

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    The document contains statistics on public satisfaction, reliability, guarantees, tangibility, empathy, and responsibility from a survey of 99 respondents. It shows that: - Most respondents were dissatisfied with reliability (63.6%) and most felt guarantees were lacking (57.6%). - Cross tabulation results found a significant relationship between reliability and satisfaction, and between guarantees and satisfaction. - Respondents were more likely to be satisfied if reliability was good (55.6% vs 28.6%) or if guarantees were present (54.8% vs 26.3%).

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    9 views8 pages

    SPSS

    Uploaded by

    Muhammad Alfadhil
    The document contains statistics on public satisfaction, reliability, guarantees, tangibility, empathy, and responsibility from a survey of 99 respondents. It shows that: - Most respondents were dissatisfied with reliability (63.6%) and most felt guarantees were lacking (57.6%). - Cross tabulation results found a significant relationship between reliability and satisfaction, and between guarantees and satisfaction. - Respondents were more likely to be satisfied if reliability was good (55.6% vs 28.6%) or if guarantees were present (54.8% vs 26.3%).

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 8

    Frequencies

    Statistics
    Kepuasan_masyarakat
    N Valid 99
    Missing 0
    Median 2,00

    Kepuasan_masyarakat
    Cumulative
    Frequency Percent Valid Percent Percent
    Valid Puas 38 38,4 38,4 38,4
    Kurang Puas 61 61,6 61,6 100,0
    Total 99 100,0 100,0

    Statistics
    Kehandalan
    N Valid 99
    Missing 0
    Median 2,00

    Kehandalan
    Cumulative
    Frequency Percent Valid Percent Percent
    Valid Baik 36 36,4 36,4 36,4
    Kurang Baik 63 63,6 63,6 100,0
    Total 99 100,0 100,0
    Statistics
    Jaminan
    N Valid 99
    Missing 0
    Median 2,00

    Jaminan
    Cumulative
    Frequency Percent Valid Percent Percent
    Valid Ada 42 42,4 42,4 42,4
    Tidak Ada 57 57,6 57,6 100,0
    Total 99 100,0 100,0

    Statistics
    Berwujud
    N Valid 99
    Missing 0
    Median 2,00

    Berwujud
    Cumulative
    Frequency Percent Valid Percent Percent
    Valid Baik 42 42,4 42,4 42,4
    Kurang Baik 57 57,6 57,6 100,0
    Total 99 100,0 100,0
    Statistics
    Empati
    N Valid 99
    Missing 0
    Median 2,00

    Empati
    Cumulative
    Frequency Percent Valid Percent Percent
    Valid Baik 32 32,3 32,3 32,3
    Kurang Baik 67 67,7 67,7 100,0
    Total 99 100,0 100,0

    FREQUENCIES VARIABLES=Tanggung_Jawab
    Statistics
    Tanggung_Jawab
    N Valid 99
    Missing 0
    Median 2,00

    Tanggung_Jawab
    Cumulative
    Frequency Percent Valid Percent Percent
    Valid Ada 30 30,3 30,3 30,3
    Kurang 69 69,7 69,7 100,0
    Total 99 100,0 100,0

    CROSSTABS
    /TABLES=Kehandalan BY Kepuasan_masyarakat
    /FORMAT=AVALUE TABLES
    /STATISTICS=CHISQ
    /CELLS=COUNT ROW
    /COUNT ROUND CELL.
    Crosstabs

    Case Processing Summary


    Cases
    Valid Missing Total
    N Percent N Percent N Percent
    Kehandalan * 99 100,0% 0 0,0% 99 100,0%
    Kepuasan_masyarakat

    Kehandalan * Kepuasan_masyarakat Crosstabulation


    Kepuasan_masyarakat
    Puas Kurang Puas Total
    Kehandalan Baik Count 20 16 36
    % within Kehandalan 55,6% 44,4% 100,0%
    Kurang Baik Count 18 45 63
    % within Kehandalan 28,6% 71,4% 100,0%
    Total Count 38 61 99
    % within Kehandalan 38,4% 61,6% 100,0%

    Chi-Square Tests
    Asymptotic
    Significance Exact Sig. Exact Sig.
    Value df (2-sided) (2-sided) (1-sided)
    a
    Pearson Chi-Square 7,053 1 ,008
    b
    Continuity Correction 5,958 1 ,015
    Likelihood Ratio 7,007 1 ,008
    Fisher's Exact Test ,010 ,007
    Linear-by-Linear Association 6,982 1 ,008
    N of Valid Cases 99

    a. 0 cells (0,0%) have expected count less than 5. The minimum expected count is 13,82.
    b. Computed only for a 2x2 table

    CROSSTABS
    /TABLES=Jaminan BY Kepuasan_masyarakat
    /FORMAT=AVALUE TABLES
    /STATISTICS=CHISQ
    /CELLS=COUNT ROW
    /COUNT ROUND CELL.
    Crosstabs

    Case Processing Summary


    Cases
    Valid Missing Total
    N Percent N Percent N Percent
    Jaminan * 99 100,0% 0 0,0% 99 100,0%
    Kepuasan_masyarakat

    Jaminan * Kepuasan_masyarakat Crosstabulation


    Kepuasan_masyarakat
    Puas Kurang Puas Total
    Jaminan Ada Count 23 19 42
    % within Jaminan 54,8% 45,2% 100,0%
    Tidak Ada Count 15 42 57
    % within Jaminan 26,3% 73,7% 100,0%
    Total Count 38 61 99
    % within Jaminan 38,4% 61,6% 100,0%

    Chi-Square Tests
    Asymptotic
    Significance Exact Sig. Exact Sig.
    Value df (2-sided) (2-sided) (1-sided)
    a
    Pearson Chi-Square 8,274 1 ,004
    b
    Continuity Correction 7,114 1 ,008
    Likelihood Ratio 8,306 1 ,004
    Fisher's Exact Test ,006 ,004
    Linear-by-Linear Association 8,190 1 ,004
    N of Valid Cases 99

    a. 0 cells (0,0%) have expected count less than 5. The minimum expected count is 16,12.
    b. Computed only for a 2x2 table

    CROSSTABS
    /TABLES=Berwujud BY Kepuasan_masyarakat
    /FORMAT=AVALUE TABLES
    /STATISTICS=CHISQ
    /CELLS=COUNT ROW
    /COUNT ROUND CELL.
    Crosstabs

    Case Processing Summary


    Cases
    Valid Missing Total
    N Percent N Percent N Percent
    Berwujud * 99 100,0% 0 0,0% 99 100,0%
    Kepuasan_masyarakat

    Berwujud * Kepuasan_masyarakat Crosstabulation


    Kepuasan_masyarakat
    Puas Kurang Puas Total
    Berwujud Baik Count 32 10 42
    % within Berwujud 76,2% 23,8% 100,0%
    Kurang Baik Count 6 51 57
    % within Berwujud 10,5% 89,5% 100,0%
    Total Count 38 61 99
    % within Berwujud 38,4% 61,6% 100,0%

    Chi-Square Tests
    Asymptotic
    Significance Exact Sig. Exact Sig.
    Value df (2-sided) (2-sided) (1-sided)
    a
    Pearson Chi-Square 44,086 1 ,000
    b
    Continuity Correction 41,353 1 ,000
    Likelihood Ratio 47,385 1 ,000
    Fisher's Exact Test ,000 ,000
    Linear-by-Linear Association 43,641 1 ,000
    N of Valid Cases 99

    a. 0 cells (0,0%) have expected count less than 5. The minimum expected count is 16,12.
    b. Computed only for a 2x2 table

    CROSSTABS
    /TABLES=Empati BY Kepuasan_masyarakat
    /FORMAT=AVALUE TABLES
    /STATISTICS=CHISQ
    /CELLS=COUNT ROW
    /COUNT ROUND CELL.
    Crosstabs

    Case Processing Summary


    Cases
    Valid Missing Total
    N Percent N Percent N Percent
    Empati * 99 100,0% 0 0,0% 99 100,0%
    Kepuasan_masyarakat

    Empati * Kepuasan_masyarakat Crosstabulation


    Kepuasan_masyarakat
    Puas Kurang Puas Total
    Empati Baik Count 17 15 32
    % within Empati 53,1% 46,9% 100,0%
    Kurang Baik Count 21 46 67
    % within Empati 31,3% 68,7% 100,0%
    Total Count 38 61 99
    % within Empati 38,4% 61,6% 100,0%

    Chi-Square Tests
    Asymptotic
    Significance Exact Sig. Exact Sig.
    Value df (2-sided) (2-sided) (1-sided)
    a
    Pearson Chi-Square 4,344 1 ,037
    b
    Continuity Correction 3,472 1 ,062
    Likelihood Ratio 4,290 1 ,038
    Fisher's Exact Test ,048 ,032
    Linear-by-Linear Association 4,301 1 ,038
    N of Valid Cases 99

    a. 0 cells (0,0%) have expected count less than 5. The minimum expected count is 12,28.
    b. Computed only for a 2x2 table

    CROSSTABS
    /TABLES=Tanggung_Jawab BY Kepuasan_masyarakat
    /FORMAT=AVALUE TABLES
    /STATISTICS=CHISQ
    /CELLS=COUNT ROW
    /COUNT ROUND CELL.
    Crosstabs

    Case Processing Summary


    Cases
    Valid Missing Total
    N Percent N Percent N Percent
    Tanggung_Jawab * 99 100,0% 0 0,0% 99 100,0%
    Kepuasan_masyarakat

    Tanggung_Jawab * Kepuasan_masyarakat Crosstabulation


    Kepuasan_masyarakat
    Puas Kurang Puas Total
    Tanggung_Jawab Ada Count 17 13 30
    % within Tanggung_Jawab 56,7% 43,3% 100,0%
    Kurang Count 21 48 69
    % within Tanggung_Jawab 30,4% 69,6% 100,0%
    Total Count 38 61 99
    % within Tanggung_Jawab 38,4% 61,6% 100,0%

    Chi-Square Tests
    Asymptotic
    Significance Exact Sig. Exact Sig.
    Value df (2-sided) (2-sided) (1-sided)
    a
    Pearson Chi-Square 6,083 1 ,014
    b
    Continuity Correction 5,025 1 ,025
    Likelihood Ratio 5,995 1 ,014
    Fisher's Exact Test ,024 ,013
    Linear-by-Linear Association 6,022 1 ,014
    N of Valid Cases 99

    a. 0 cells (0,0%) have expected count less than 5. The minimum expected count is 11,52.
    b. Computed only for a 2x2 table

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