4.

Information Inquiry
• To enter information inquiry status, complete the following procedure within 10 seconds:
• Press LED 3 times.
• Press SWING 3 times.
• Finish 1 and 2 within 10 seconds, you will hear beeps for two seconds, which means the unit goes into parameter
checking mode.
• Use the LED(or DO NOT DISTURB) and SWING(or AIR DIRECTION) buttons to cycle through information displayed.
• Pressing LED(or DO NOT DISTURB) displays the next code in the sequence. Pressing SWING(or AIR DIRECTION) will
show the previous.
• The following table shows information codes. The screen displays this code for 1.2 seconds, then the information for
25 seconds.

Displayed code Explanation Additional Notes

Error code Refer to next list of error code
T1 T1 T1 temperature
T2 T2 T2 temperature
T3 T3 T3 temperature

T4 T4 T4 temperature
TP TP TP temperature
Targeted frequency FT Targeted Frequency
Actual frequency fr Actual Frequency
Compressor current L N/A
Outdoor AC voltage U N/A
Indoor capacity test Sn N/A
Reserve -- N/A
Outdoor fan speed Pr Outdoor fan speed=value*8
EXV opening angle Lr EXV opening angle-value*8
Indoor fan speed Ir Indoor fan speed=value*8
Indoor humidity HU N/A
Adjusted setting temperature TT N/A
Reserve -- N/A
Reserve -- N/A
Reserve -- N/A
GA algorithm frequency T N/A

 Troubleshooting 8 
Error code

Display Error Information

EH 00/EH 0A Indoor unit EEPROM parameter error

EL 01 Indoor / outdoor unit communication error

EH 02 Zero-crossing signal detection error

EH 30 Over low voltage protection of indoor external fan

EH 31 Over voltage protection of indoor external fan

EH 03 The indoor fan speed is operating outside of the normal range

EC 51 Outdoor unit EEPROM parameter error

EC 52 Condenser coil temperature sensor T3 is in open circuit or has short circuited

EC 53 Outdoor room temperature sensor T4 is in open circuit or has short circuited

EC 54 Compressor discharge temperature sensor TP is in open circuit or has short circuited

EC 56 Evaporator coil outlet temperature sensor T2B is in open circuit or has short circuited

Eh 60 Indoor room temperature sensor T1 is in open circuit or has short circuited

Eh 61 Evaporator coil temperature sensor T2 is in open circuit or has short circuited

EC 07 The outdoor fan speed is operating outside of the normal range(

EH 0 Indoor PCB/Display board communication error

EL 0C Refrigerant leak detected

PC 00 IPM malfunction or IGBT over-strong current protection

PC 10 Over low voltage protection

PC 11 Over voltage protection

PC 12 DC voltage protection

PC 02 Compressor top high temperature protection (OLP)

PC 03 Pressure protection

PC 40 Communication error between outdoor main chip and compressor driven chip

Pc 41 Current Input detection protection

PC 42 Compressor start error

PC 43 Lack of phase (3 phase) protection

PC 44 No speed protection

PC 45 341PWM error

PC 46 Compressor speed malfunction

PC 49 Compressor over current protection

-- Indoor units mode conflict(match with multi outdoor unit)

PC 0A Condenser high temperature protection

 Troubleshooting 9 
PC 06 Compressor discharge temperature protection

PC 08 Outdoor current protection

PH 09 Anti-cold air in heating mode

PC 0F PFC module malfunction

pc 0l Outdoor ambient tempreture too low

PH 90 Evaporator coil temperature over high protection

PH 91 Evaporator coil temperature over low Protection

LC 05 Frequency limit caused by voltage

LC 03 Frequency limit caused by current

LC 02 Frequency limit caused by TP

LC 01 Frequency limit caused by T3

LH 00 Frequency limit caused by T2

LC 06 Frequency limit caused by PFC

LH 07 Frequency limit caused by remote controller

nA no malfuction or pretecion

 Troubleshooting 10 
6. Quick Maintenance by Error Code
If you do not have the time to test which specific parts are faulty, you can directly change the required parts according
the error code. You can find the parts to replace by error code in the following table.

Error Code
Part requiring
replacement EH 00/
EL 01 EH 02 EH 03 EH 60 EH 61 EH 0b EL 0C EC 56 PC 08
EH 0A
Indoor PCB x x

Outdoor PCB x x x x x x x

Display board x x x x x x x x x

Indoor fan motor x x x x x x x x x

T1 sensor x x x x x x x x x

T2 Sensor x x x x x x x x

T2B Sensor x x x x x x x x x

Reactor x x x x x x x x x

Compressor x x x x x x x x x

Additional refrigerant x x x x x x x x x

Part requiring
EC 53 EC 52 EC 54 EC 51 EC 07 PC 00 PC 01 PC 02 PC 03 PC 04
replacement
Outdoor PCB

Indoor fan motor x x x x x x x x x x

Outdoor fan motor x x x x x x

T3 Sensor x x x x x x x x x

T4 Sensor x x x x x x x x x

TP Sensor x x x x x x x x x

Reactor x x x x x x x x x

Compressor x x x x x x x x
IPM module board x x x x x x

High pressure protector x x x x x x x x x

Low pressure protector x x x x x x x x x

Additional refrigerant x x x x x x x x x

Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.

7. Troubleshooting by Error Code

 Troubleshooting 17 
TS01-IDU: Indoor EEPROM parameter error diagnosis and solution
Description: Indoor PCB main chip does not receive feedback from EEPROM chip.
Recommended parts to prepare:
• Indoor PCB
Troubleshooting and repair:

Shut off the power supply and

turn it on 2 minutes later.

Is it still displaying
NO The unit is operating normally.
the error code?

YES

Replace the indoor main PCB.

Remarks:
EEPROM: A read-only memory whose contents can be erased and reprogrammed using a pulsed voltage.
The location of the EEPROM chip on the indoor PCB is shown in the following image:

Note: This pictures are only for reference, actual appearance may vary.

 Troubleshooting 
TS01-ODU: Outdoor EEPROM parameter error or
Compressor driven chip EEPROM parameter error diagnosis and solution
Description: Outdoor PCB main chip does not receive feedback from EEPROM chip or compressor driven chip.
Recommended parts to prepare:
• Outdoor PCB
Troubleshooting and repair:
Shut off the power supply and
turn it on 2 minutes later.

Is it still displaying
NO The unit is operating normally.
the error code?

YES

Replace the outdoor main PCB.

Remarks:
EEPROM: A read-only memory whose contents can be erased and reprogrammed using a pulsed voltage.
The location of the EEPROM chip on the outdoor PCB is shown in the following image:

Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole. This pictures are only for reference, actual appearance may vary.

 Troubleshooting 
TS02-S-INV: Indoor and outdoor unit communication error diagnosis and solution
Description: Indoor unit can not communicate with outdoor unit
Recommended parts to prepare:
• Indoor PCB
• Outdoor PCB
• Short-circuited component
Troubleshooting and repair:
Power off, then restart the unit after 2
minutes.

Does the error code

Yes Solved
disappear?

No

Check the wiring connection

Correct the connection or
between indoor and outdoor No
change wires
unit, are they good?

The value is alternative

Yes from negative to positive

Check the wiring connection

Measure the DC voltage between N/L2 The value is fixed and close
from indoor terminal to indoor Repalce indoor PCB
and S (Black pin to N/L2, Red pin to S). to 0
PCB, are they good?

For units
with W wire
Turn on the unit, check if W No
The value is always positive
and 1(L) is connected?
For units without W
wire
For units with main PCB and IPM board Check the wiring connection
both from outdoor terminal to
outdoor PCB and wiring Yes
between PCBs if there is For units with only one
more than 1 PCB PCB

Check the AC voltage of L, N

Check if the power LED is
output to IPM board, is it same No Replace main PCB Replace outdoor PCB Yes
on?
as power input?
Yes
Unplug all the high voltage
components connected to main
Replace short-circuited
PCB such as 4 way valve, heater,
Yes component and main No
AC fan one by one to check their
PCB
resistance. Is there any component
short circuit?
Yes Unplug all the high voltage
No components connected to main
Replace short-circuited
PCB such as 4 way valve, heater,
Check the DC 5V, 12V component and outdoor Yes
AC fan one by one to check their
from IPM board to main PCB
resistance. Is there any component
PCB, are they normal? No short circuit?
No
No
Unplug electronic expansion valve.
Replace coil of electronic Unplug electronic expansion valve.
Check if the DC 5V, 12V to main Yes Yes
expansion valve Check if power LED is on?
PCB are OK

No

Replace IPM board

Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.

 Troubleshooting 
Remarks:
• Use a multimeter to test the DC voltage between 2 port(or S or L2 port) and 3 port(or N or S port) of outdoor unit.
The red pin of multimeter connects with 2 port(or S or L2 port) while the black pin is for 3 port(or N or S port) .
• When AC is normal running, the voltage is moving alternately as positive values and negative values
• If the outdoor unit has malfunction, the voltage has always been the positive value.
• While if the indoor unit has malfunction, the voltage has always been a certain value.

S and N
or
L2 and S
or
2 and 3

• Use a multimeter to test the resistance of the reactor which does not connect with capacitor.
• The normal value should be around zero ohm. Otherwise, the reactor must have malfunction.

Note: The picture and the value are only for reference, actual condition and specific value may vary.

 Troubleshooting 
TS03: Zero crossing detection error diagnosis and solution
Description: When PCB does not receive zero crossing signal feedback for 4 minutes or the zero crossing signal time
interval is abnormal.
Recommended parts to prepare:
• Connection wires
• Indoor main PCB
Troubleshooting and repair:

Check the connections and

power supply.

Correct the connections. Turn on the

Is it normal? NO
unit when the power supply is good.

YES

Indoor main PCB is defective. Replace

indoor main PCB.

Note: Zero crossing detection error is only valid for the unit with AC fan motor, for other models, this error is
invalid.

 Troubleshooting 
TS04-S-IDU: The Indoor fan speed is operating outside of normal range diagnosis and
solution)
Description: When indoor fan speed keeps too low or too high for a certain time, the LED displays the failure code and
the AC turns off.
Recommended parts to prepare:
• Connection wires
• Fan assembly
• Fan motor
• Indoor main PCB
Troubleshooting and repair:

Power off, then restart the unit after 2 minutes.

Does a problem remain? NO The unit is operating normally

YES

Shut off the power supply, Rotate

the fan by hand.

Does it turn easily? NO Find the cause of the problem and resolve it

YES

Check the wiring of fan motor.

Is it improperly wired? Ensure proper connections

YES

Measure the voltage for

the fan motor from the PCB.

Is it within normal parameters? NO Replace the indoor main PCB

YES

Replace the fan motor

 Troubleshooting 
TS04-ODU: The outdoor fan speed is operating outside of normal range diagnosis and
solution)
Description: When outdoor fan speed keeps too low or too high for a certain time, the LED displays the failure code
and the AC turns off.
Recommended parts to prepare:
• Connection wires
• Fan assembly
• Fan motor
• Outdoor main PCB
Troubleshooting and repair:

Power off, then restart the unit after 2 minutes.

Does a problem remain? NO The unit is operating normally

YES

Shut off the power supply, Rotate

the fan by hand.

Does it turn easily? NO Find the cause of the problem and resolve it

YES

Check the wiring of fan motor.

Is it improperly wired? Ensure proper connections

YES

Measure the voltage for

the fan motor from the PCB.

Is it within normal parameters? NO Replace the outdoor main PCB

YES

Replace the fan motor

Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.

 Troubleshooting 
Index:
1. Outdoor DC Fan Motor (control chip is in outdoor PCB)
Release the UVW connector. Measure the resistance of U-V, U-W, V-W. If the resistance is not equal to each other, the
fan motor must has problems and need to be replaced. otherwise the PCB must has problems and need to be replaced.

2. Outdoor DC Fan Motor (DC motor that control chip on the PCB)
1)Release the UVW connector. Measure the resistance of U-V, U-W, V-W. If the resistance is not equal to each other, the
fan motor must has problems and need to be replaced. Otherwise, go to step 2).
2)Power on and when the unit is in standby, measure the voltage of pin4-5 in feedback signal connector. If the value is
not 5V, change the PCB. Otherwise, go to step 3).
3)Rotate the fan by hand, measure the voltage of pin1-5, pin 2-5 and pin 3-5 in feedback signal connector. If any voltage
is not positive voltage fluctuation, the fan motor must has problems and need to be replaced.

NO. 1 2 3 4 5
Color Orange Grey White Pink Black
Signal Hu Hv Hw Vcc GND

Color Red Blue Yellow

Signal W V U

 Troubleshooting 
TS05-IDU: Open circuit or short circuit of indoor temperature sensor(T1, T2) diagnosis and
solution
Description: If the sampling voltage is lower than 0.06V or higher than 4.94V, the LED displays the failure code.
Recommended parts to prepare:
• Connection wires
• Sensors
• Indoor main PCB
Troubleshooting and repair:
Check the connection between
temperature sensor and PCB.

Is it properly wired? NO Ensure proper connections.

YES
Measure the resistance value
of the sensor.

Is it within acceptable
NO Replace the sensor.
parameters?

YES

Replace the indoor main PCB

Note: This picture and the value are only for reference, actual appearance and value may vary.

 Troubleshooting 
TS05-ODU: Open circuit or short circuit of outdoor temperature sensor(T3, T4, TP, T2B,TH)
diagnosis and solution
Description: If the sampling voltage is lower than 0.06V or higher than 4.94V, the LED displays the failure code.
Recommended parts to prepare:
• Connection wires
• Sensors
• Outdoor main PCB
Troubleshooting and repair:

Check the connection between

temperature sensor and PCB.

Is it properly wired? NO Ensure proper connections.

YES
Measure the resistance value
of the sensor.

Is it within acceptable
NO Replace the sensor.
parameters?

YES

Replace the outdoor main PCB

Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric control
box should be replaced as a whole. For certain models, outdoor unit uses combination sensor, T3,T4 and TP are
the same of sensor. This picture and the value are only for reference, actual appearance and value may vary.

 Troubleshooting 
TS06-INV: Refrigerant Leakage Detection diagnosis and solution
Description: Define the evaporator coil temperature T2 of the compressor just starts running as Tcool.
In the beginning 5 minutes after the compressor starts up, if T2 < Tcool-1°C(1.8°F) does not keep continuous 4 seconds
and compressor running frequency higher than 50Hz does not keep for 3 minutes, and this situation happens 3 times,
the LED displays the failure code and the AC turns off.
Recommended parts to prepare:
• T2 sensor
• Indoor PCB
• Additional refrigerant
Troubleshooting and repair:

Power off, then restart the unit 2 minutes later.

Does a problem remain?

YES

Put your hands in front of the

indoor air outlet.

Is there cool
air blowing out from YES Check the T2 sensor.
indoor air outlet?

NO Is it securely Replace the

YES
attached? indoor PCB
Check system for leakages.

NO

Are any leakages Repair the leakage and

YES
present? recharge the refrigerant.

NO

Check System for blockages and

clear blockages if present.

 Troubleshooting 
TS07: Indoor PCB / Display board communication error diagnosis and solution
Description: Indoor PCB does not receive feedback from the display board.
Recommended parts to prepare:
• Communication wire
• Indoor PCB
• Display board
Troubleshooting and repair:

Power off, then restart the unit 2 minutes

later

Is it still displaying the error code? NO The unit functions normally

YES

Check the wirings and connections

Are all the connections

NO Ensure a proper connection
good?

YES

Replace the indoor main PCB

Does the error still exist?

Replace the display board

 Troubleshooting 
TS08-S: Current overload protection diagnosis and solution
Description: An abnormal current rise is detected by checking the specified current detection circuit.
Recommended parts to prepare:
• Connection wires
• Reactor
• Outdoor fan
• Outdoor PCB
Troubleshooting and repair:
Was
Was the
the protection
protection activated
activated
in
in standby?
standby? Yes

No
Restart
Restart the
the unit
unit when
when the
the power
power supply
supply
IsIs the
the power
power voltage
voltage isis normal?
normal? No
returns
returns to
to normal
normal

Yes

IsIs outdoor
outdoor terminal
terminal voltage
voltage IsIs the
the power
power wiring
wiring Reconnect
Reconnect the
the
No
normal？
normal？ wired
wired correctly?
correctly? power
power wiring
wiring

Yes

IsIs the
the voltage
voltage between
between LL and
and N
N Are
Are LL and
and N
N wired
wired
No Reconnect
Reconnect LL and
and N
N
isis normal？
normal？ properly?
properly?

Yes

IsIs the
the current
current normal？
normal？ Yes Replace the
Replace the outdoor
outdoor main
main PCB
PCB

No

Power
Power on
on and
and measure
measure the
the
voltage
voltage between
between PP and
and N.
N.

While
While the the unit
unit isis in
in standby,
standby,
isis the
the voltage
voltage between
between PP and and NN IsIs the
the wiring
wiring of
of the
the
isis around
around DC DC 310V,
310V, 340V 340V oror No No Reconnect
Reconnect the
the wiring
wiring
reactor
reactor properly
properly wired?
wired?
380V?
380V? When When startstart up up the
the unit,
unit,
isis itit in
in 220V~400V?
220V~400V?

Yes
Yes

IsIs the
the outdoor
outdoor ambient
ambient
temperature
temperature isis higher
higher than
than Yes Stop
Stop the
the unit
unit
50℃?
50℃? Are
Are the
the reactor
reactor and
and
inductance
inductance functioning
functioning No Replace
Replace reactor
reactor
No normally
normally

IsIs the
the outdoor
outdoor unit
unit Ensure
Ensure that
that thethe outdoor
outdoor unit
unit ventilate
ventilate
ventilation
ventilation functioning
functioning No
isis working
working properly
properly
properly?
properly?

Yes

Please
Please refer
refer to
to the
the solution
solution of
of the
the
IsIs the
the outdoor
outdoor fan
fan running
running No "fan
"fan speed
speed isis operating
operating outside
outside of
of
properly?
properly? the normal range" malfunction.
the normal range" malfunction.

Yes

IsIs the
the heat
heat exchanger
exchanger dirty?
dirty? Yes Clean
Clean the
the heat
heat exchanger
exchanger

No

Replace
Replace outdoor
outdoor main
main
board.
board. Does
Does aa problem
problem still
still Yes
exist?
exist?
Yes

Recycle
Recycle the
the overcharged
overcharged
IsIs system
system pressure
pressure too
too high?
high? Yes
refrigerant
refrigerant

No

Check
Check whether
whether thethe refrigerant
refrigerant
system
system isis running
running normally
normally

Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.

 Troubleshooting 
TS09-S: IPM malfunction or IGBT over-strong current protection diagnosis and solution
Description: When the voltage signal the IPM sends to the compressor drive chip is abnormal, the LED displays the
failure code and the AC turns off.
Recommended parts to prepare:
• Connection wires
• IPM module board
• Outdoor fan assembly
• Compressor
• Outdoor PCB
Troubleshooting and repair:
Check
Check the
the wiring
wiring between
between
PCB
PCB and
and compressor.
compressor.

Ensure
Ensure proper
proper connections
connections or
or
Does
Does an
an error
error exist?
exist? YES
replace
replace the
the wires
wires and
and connectors.
connectors.

NO

Check
Check ifif the
the IPM
IPM Correct
Correct the
the installation,
installation, tighten
tighten the
the
NO
installed
installed correctly.
correctly. screws
screws and
and apply
apply silicon
silicon grease
grease

YES

IPM
IPM continuity
continuity check
check

Are
Are the
the IPM
IPM terminal
terminal Replace
Replace the
the IPM
IPM board
board or
or
NO
resistance
resistance uniform?
uniform? replace
replace the
the outdoor
outdoor PCB.
PCB.

YES

Check
Check the
the outdoor
outdoor fan
fan and
and the
the
outdoor
outdoor unit
unit ventilation.
ventilation.

Please
Please refer
refer to
to the
the solution
solution of
of the “ fan
the “ fan
IsIs itit in
in working
working order?
order? NO speed
speed isis operating
operating outside
outside of
of the
the normal
normal
range”malfunction.
range”malfunction.
YES

Check
Check the
the compressor
compressor
resistance
resistance values.
values.

Are
Are they
they uniform?
uniform? NO Replace
Replace the
the compressor.
compressor.

YES

Replace
Replace the
the outdoor
outdoor PCB.
PCB.

 Troubleshooting 
TS10-S: Over voltage or too low voltage protection diagnosis and solution
Description: Abnormal increases or decreases in voltage are detected by checking the specified voltage detection circuit.
Recommended parts to prepare:
• Power supply wires
• IPM module board
• PCB
• Reactor
Troubleshooting and repair:

Check the power supply.

Is it in working order? NO Turn off the unit.

YES

Check the connections and wires.

Ensure proper connections or

Are they in working order? NO
replace the wires.

YES

Power on and measure the

voltage between P and N.

While the unit is in standby,

is the voltage between P and N is around
NO Replace the IPM board.
DC 310V, 340V or 380V? When start up
the unit, is it in 220V~400V?

YES

Check the reactor.

Is it in working order? NO Replace outdoor PCB.

YES

Replace the reactor.

Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.

 Troubleshooting 
TS11-S-INV: Top temperature protection of compressor or High temperature protection of
IPM module or High pressure protection diagnosis and solution
Description: For some models with overload protection, If the sampling voltage is not 5V, the LED will display the failure.
If the temperature of IPM module is higher than a certain value, the LED displays the failure code.
For some models with high pressure switch, outdoor pressure switch cut off the system because high pressure is higher
than 4.4 MPa, the LED displays the failure code.
Recommended parts to prepare:
• Connection wires
• Outdoor PCB
• IPM module board
• High pressure protector
• System blockages
Troubleshooting and repair:
Check if the air flow system
Clear up the air inlet and outlet or the heat
of indoor and outdoor units Yes
exchanger of indoor and outdoor units.
are obstructed?

No

Turn off the power supply and turn

it on 10 minutes later.

Yes

Check if the temperature of Check if all the connection, especially

compressor Top No the connection of OLP (Over Load No Correct the connection.
Is more than 90℃？ Protector) sensor is good.

Yes
Yes
Measure the resistance
Check if the refrigerant between the two ports of No Replace the OLP.
system the OLP. Is it zero?
is normal?
No
Yes Yes Replace the outdoor control PCB.

Repair the refrigerant

Replace the outdoor control PCB.
system .

Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.

 Troubleshooting 
 Check the fastening screws on the
PCB and IPM radiator.

Are they Replace the outdoor

YES
fixed tightly? control PCB.

NO

Tighten the screws and apply

silicon grease.

Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.

 Troubleshooting 
 High
High pressure
pressure protection
protection

Are
Are the
the high
high pressure
pressure switch
switch Connect
Connect high
high pressure
pressure switch
switch and
and
and
and main
main control
control boar
boar wired
wired No
mian
mian control
control board
board
correctly?
correctly?

Yes

IsIs the
the high
high pressure
pressure
protector
protector broken?
broken?

Method:
Method: Disconnect
Disconnect the the plug.
plug.
Measure
Measure the
the resistance
resistance of of the
the
high
high pressure
pressure protector,
protector, ifif the
the No Replace
Replace high
high pressure
pressure protector
protector
protector
protector isis normal
normal the
the value
value isis
o,
o, Does
Does aa problem
problem still
still exist?
exist?

Yes

IsIs the
the outdoor
outdoor ambient
ambient
temperature
temperature isis higher
higher than
than Yes Stop
Stop the
the unit
unit
50℃?
50℃?

No

Check
Check ifif the
the outdoor
outdoor unit
unit Ensure
Ensure that
that the the outdoor
outdoor unit
unit
NO
ventilation
ventilation isis good
good ventilation
ventilation isis functioning
functioning properly
properly

Yes

Please
Please refer
refer toto the
the solution
solution of
of the
the “Fan
“Fan
IsIs the
the outdoor
outdoor fan
fan running
running No Speed
Speed isis operating
operating outside
outside of
of normal
normal
properly?
properly? range”malfunction.
range”malfunction.
Yes

IsIs the
the heat
heat exchanger
exchanger dirty?
dirty? Yes Clean
Clean the
the heat
heat exchanger
exchanger

No

Replace
Replace outdoor
outdoor main
main board.
board. IsIs
the
the problem
problem resolved?
resolved?

No

Check
Check whether
whether the the refrigerant
refrigerant
system
system isis functioning
functioning properly
properly

Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.

 Troubleshooting 
TS12-S: Inverter compressor drive error diagnosis and solution
Description: An abnormal inverter compressor drive is detected by a special detection circuit, including communication
signal detection, voltage detection, compressor rotation speed signal detection and so on.
Recommended parts to prepare:
• Connection wires
• IPM module board
• Outdoor fan assembly
• Compressor
• Outdoor PCB
Troubleshooting and repair:

Check the wiring between the

PCB and compressor.

Ensure proper connections or replace

Is it improperly wired? YES
the wires and connectors.

NO

Check the IPM.

Is it functioning Replace the IPM board or

NO
properly? replace the outdoor PCB.

YES

Check the outdoor fan and

the outdoor unit ventilation.

Is it functioning Please refer to “Fan

NO
properly? Speed Malfunction”

YES

Check the compressor

resistance values.

Are they within

NO Replace the compressor.
acceptable parameters?

YES

Replace the outdoor PCB.

Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.

 Troubleshooting 
 Low
Low pressure
pressure protection
protection

Are
Are the
the low
low pressure
pressure protector
protector
and
and main
main control
control board
board wired
wired Reconnect
Reconnect the
the low
low pressure
pressure protector
protector and
and main
main
properly?
properly? No
control
control board
board

Yes

IsIs the
the low
low pressure
pressure
protector
protector broken?
broken?

Method:
Method: Disconnect
Disconnect the
the plug.
plug.
Measure
Measure the resistance of
the resistance of the
the
low
low pressure
pressure protector.
protector. IfIf the
the No Replace
Replace low
low pressure
pressure protector
protector
protector
protector isis normal
normal the
the value
value isis
o.
o. Does
Does aa problem
problem still
still exist?
exist?

Yes

IsIs the
the outdoor
outdoor ambient
ambient Yes Stop
Stop the
the unit
unit
temperature
temperature too
too low?
low?

No

IsIs the
the valve
valve core
core of
of the
the high
high Open
Open the
the valve
valve core
core of
of the
the high
high
No
pressure
pressure valve
valve fully
fully opened?
opened? pressure
pressure valve
valve

Yes

Please
Please refer
refer toto the
the solution
solution of
of the
the “Fan
“Fan
IsIs the
the indoor
indoor fan
fan running
running Speed
No Speed isis operating
operating outside
outside of
of normal
normal
properly
properly in in cooling
cooling mode?
mode? range”malfunction.
range”malfunction.

Yes

Replace
Replace outdoor
outdoor main
main board.
board. Does
Does aa
problem
problem still
still exist?
exist?

No

When
When the
the lvel
lvel of
of refrigerant
refrigerant isis not
not
sufficient,
sufficient, doe
doe the
the system
system function
function
properly
properly after
after more
more refrigerant
refrigerant isis added?
added?

No

Check
Check whether
whether the the refrigerant
refrigerant
system
system isis functioning
functioning properly.
properly.

Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.

 Troubleshooting 
TS33: Communication error between outdoor main chip and compressor driven chip
diagnosis and solution
Description: The main chip cannot detect the compressor driven chip
Recommended parts to prepare:
• Outdoor main PCB
• Electric control box
Troubleshooting and repair:
Shut
Shut off
off thethe power
power supply
supply and
and
turn
turn itit on
on 22 minutes
minutes later.
later.

IsIs itit still

still displaying
displaying NO
the
the error
error code?
code?

Replace
Replace outdoor
outdoor main
main board
board

IfIf the
the system
system can
can run
run YES Trouble
Trouble isis solved
solved
normally?
normally?

NO

Replace
Replace the
the electric
electric control
control box
box

 Troubleshooting 