Questioneries For Respondants

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Appendix I

St. Mary, s University


Faculty of Accounting and Finance
Interview Questions to be answered by tax payers.
Dear Participants

The Purpose of this questioner is to collect data only for academic purpose for partial fulfillment
of the requirements for the degree of Arts in accounting at St. Mary's University. The study
aimed to “Assessment of Tax Collection Problems by giving special emphasis on category “A”
tax payers: The Case of Nifas Silk Lafto Sub-City Revenue and Customs Authority Branch
Office”. Hence, your participation and swift response in filling out the questionnaire is greatly
appreciated. We assure you that all information you provide will be held in strictest confidence
and be used only for academic purposes. Finally, the researchers would like to praise your
contribution to the successful completion of the research.
Thank you very much in advance for your cooperation and for sacrificing your invaluable time.
Part I. Personal Information
1. Sex Male Female
2. Age (1) Below 20 years (4) 41-50 years
(2) 21-30 years (5) 51 years & above
(3) 31-40 years
3. Academic Qualifications
1. Illiterate
2. General secondary school or less
3. TVET/certificate
4. Diploma
5. First Degree & above
4. Type of business: _______________
5. For how many years you are in this business? _______
Part II. Issues related to Tax Assessment & Collection Problems
Direction: Please answer the following questions on this questionnaire by putting the” √” mark
in the space provided.
1. Awareness /knowledge about taxation
1. How do you feel about paying tax?
Development as debt as Obligation Others
2. When do you pay your tax Liability?
On time When the period is over
3. What are the benefits you get by paying your tax liability?
Get Bank loan Participate in Bid Guarantor Other
2. Major causes of tax collection Problems
Please answer the following questions on this questionnaire by putting the” √” mark in the space
provided.
Description

Disagree
Strongly

Strongly
disagree
Neutral
Agree
agree
S.NO

Is poor understanding about tax


1
proclamations, rules and regulations by
taxpayers?
2 Would you agree that inefficiency and
ineffective computerized system in tax
administration?
3 Would you agree that the business income
tax burden imposed by the government is
fair?
4 Would you agree that tax payers including
you are paying tax based on your ability to
pay?
5 Would you agree that tax evasion in
category “A” tax payers is Significant?
6 Would you agree that tax officials
cooperate with tax payers who intend to
evade tax and engage in bribery activity?
7. What kinds of problem do you face when you go to pay your tax liability?
Inefficiency of the tax collectors ill-treatment
Discrimination Others
Part III. Please write short and precise response for the following questions.
1. Why do you pay taxes? Paying tax is voluntary or obligatory?
______________________________________________________________________________
2. The amount of tax liability you have paid is overstated or understated?
______________________________________________________________________________
3. Does the Authority provide regular information to taxpayers to create tax awareness?
List the methods
______________________________________________________________________________
______________________________________________________________________________
4. Please try to forward anything missing regarding the overall tax assessment and collection
problems in your Sub-city?
______________________________________________________________________________

Thank you for your cooperation!


Appendix II
St. Mary, s University
Faculty of Accounting and Finance
Interview Questions to be answered by tax office & Management bodies.
Dear respondent
The Purpose of this questioner is to collect data only for academic purpose for partial fulfillment
of the requirements for the degree of Arts in accounting at St. Mary's University. The study
aimed to “Assessment of Tax Collection Problems by giving special emphasis on category “A”
tax payers: The Case of Nifas Silk Lafto Sub-City Revenue and Customs Authority Branch
Office”. Hence, your participation and swift response in filling out the questionnaire is greatly
appreciated. We assure you that all information you provide will be held in strictest confidence
and be used only for academic purposes. Finally, the researchers would like to praise your
contribution to the successful completion of the research.
Thank you very much in advance for your cooperation and for sacrificing your invaluable time.
N.B. Pleases give your answer on the space provided.
1. How do you evaluate the coordination of your office with the other office?
______________________________________________________________________________
2. How do you feel about the position you have to assigned?
______________________________________________________________________________
______________________________________________________________________________
3. What are the problems of tax payer to understand the rules and regulations of ERCA?
______________________________________________________________________________
______________________________________________________________________________
4. What are the methods to provide regular information to category “A” taxpayers to create
awareness among tax payers?
______________________________________________________________________________
______________________________________________________________________________
5. What do you think the reasons for category “A” tax payer do not pay their tax liability on
time?
______________________________________________________________________________
______________________________________________________________________________
6. What are the major complaints raised by the taxpayers?
______________________________________________________________________________
______________________________________________________________________________
7. What are the major problems you face any problem during the collection of category “A” tax?
______________________________________________________________________________
______________________________________________________________________________
8. What measures should the tax authority undertake to motivate tax payers to pay tax?
______________________________________________________________________________
______________________________________________________________________________

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