CN 2 8

CN 2
SERVICE DESCRIPTION OF THE PRODUCT
SERVICES - are rental of goods, alteration or repair of goods owned by consumer and
personal services. These are intangible products that satisfication can be measured in
future preferences.
THREE TYPES OF SERVICE

1. Rented Good Services – the consumer rented the facility or product of the sellers in
certain period of time.
2. Owned Good Services – repair and maintenance services rendered by the seller to the
products of the customer.
3. Non Good Services - personal service on the part of the seller; most common are the
expertise and the profession of the seller.
CHARACTERISTICS OF SERVICE
1. Intangibility – services cannot be displayed, transported, stored, packaged, or inspected
before buying. The credibility of the service provided most of the time counts.
2. Perishability – services cannot be stored for the future sale. The skills of the provider
must enhance and develop to better serve the customer.
3. Inseparability – service provider and service cannot be separated. It cannot accomplish
the purpose if one is missing.
4. Variability – service is difficult to standardized because it varies upon the performance of
the provider.
Industrial Services – acts rendered to the industry or company for the purpose of attaining
its goals and objectives.
Maintenance and repair services – includes painting, machinery repair and
janitorial services.
Business Advisory Services – management consulting, advertising agency
services, accounting services and legal services.
LABELLING - Labelling is a part of branding and enables product identification. It is printed
information that is bonded to the product for recognition and provides detailed information
about the product.
TYPES OF LABELS
1. BRAND LABEL – it is simply the brand alone that is applied to the product
or package. Clothing has labels that can be seen inside the collard, others
are embroidered as in underwear, t- shirts, socks, etc.
2. DESCRIPTIVE LABEL – it gives objectives information about the
product’s uses construction. Care, performance and other pertinent
features. They are commonly found in food ingredients, medicines,
canned goods, and others.
3. GRADE LABEL – it contains product expiry dates, the content values and
other features. Labels are regulated by the operation of labeling laws
especially in medicines, vitamins, milk and other related product.
FUNCTIONS OF LABELS
1. The labels identify the product or brand in the market.
2. They describe the product’s features and uses.
3. They serve as an advertising medium with its colors and design.
4. They create a lasting impression about the product quality.
LABEL DEVELOPMENT PROCESS
5. DELIVERY
2. CONSUMER 3. FINAL
1. INITIAL DESIGN 4. PROFILING AND QUALITY
TEST DESIGN CHECK
CN 3 RAW MATERIALS
Raw materials are the unprocessed and basic material that is used to produce goods,
finished products, energy, or intermediate materials which are feedstock for future finished
products.
Choosing the Right Supplier
1. Value for money or the price
2. Quality or how it works
3. Reliability or dependability
4. Service or benefits
Guidelines to Identify Potential Suppliers

1. THINK STRATEGICALLY IN SELECTING SUPPLIERS – in looking for suppliers it is
best to be sure of the business needs and what the company want to achieve by buying
rather than simply paying for what suppliers want to sell.
2. SET CRITERIA IN CHOOSING SUPPLIER
RELIABILITY
QUALITY
VALUE FOR MONEY
FINANCIAL SECURITY
SUPPLIER SHOULD DELIVER ON TIME , OR BE HONEST AND GIVE
PLENTY OF WARNING
A PARTNERSHIP APPROACH
3. IDENTIFYING POTENTIAL SUPPLIERS

Recommendation from friends, business partners and acquaintance.
Business advisor are persons or group of people that are expert in the
industry.
Trade association of a particular line of business.
4. DRAWING A SHORTLIST OF SUPPLIERS
5. CHOOSING A SUPPLIER
6. GETTING THE RIGHT SUPPLIER FITTED TO THE BUSINESS
Know the company needs.
Spend time on research.
Get advice from existing customers.
Price.
CN 4 RECRUITMENT
RECRUITMENT - is the process of convincing or encouraging a prospective applicant to fill
in a vacant position
Steps in Recruitment
1. Study the different company jobs and write its descriptions and
specifications.
Job description – it defines the duties and responsibilities of a particular
position.
Job specification – it gives the specific qualifications required for the
position such as types of experience needed for the job, special training,
skills and physical demands special abilities, aptitude, age, physical
qualification, and other requirements.
2. Requisition of new employee – it indicates the position to be filled, date
needed, qualification and other requirement need for an applicant.
3. Actual recruitment of applicant/s.
Source of applicants:
a. Internal - employee recruited within the company.
b. External – applicants recruited through advertisement,
referrals, placement agencies.
SELECTION - is the process through which organizations identify and make decisions
about applicant/s who will be allowed to join the company.
STEPS IN SELECTION
1. Reception of applicants
2. Preliminary interviews.
3. Filling out of application form.
4. Employment test.
5. Final interview by immediate supervisor or department head.
6. Physical and medical examinations.
7. Hiring
8. Orientation
Training/Retraining – new employees are required to undergo training to help them
perform their job efficiently.
Compensation – this part contains the compensation of the personnel based on their
qualifications. The usual standard in determining wage rates is matching them with the
industry standards.
Company manual – an employee manual is an important communication tool between and
employee and employer. It serves as a guide for employees in the performance of his job
and what is being expected of him as an employee.
Company code of discipline – the rules and regulation stated are important to achieve total
efficiency and harmonious relationship. Discipline is a key factor in any business
undertaking.

CN 2 8

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CN 2

SERVICE DESCRIPTION OF THE PRODUCT

THREE TYPES OF SERVICE

LABEL DEVELOPMENT PROCESS

Guidelines to Identify Potential Suppliers

3. IDENTIFYING POTENTIAL SUPPLIERS

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