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Cisco
Exam Questions 300-810
Implementing Cisco Collaboration Applications (CLICA)
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NEW QUESTION 1
Drag and drop the SAML components from the left onto the descriptions on the right.
A. Mastered
B. Not Mastered
Answer: A
Explanation:
Graphical user interface Description automatically generated with medium confidence
NEW QUESTION 2
An engineer is configuring a Jabber client installation switch for a phone system using Cisco UCM as the registration server, with a softphone control address of
10.0.1.200. and configuration files received from 10.11.20.201 after all previous configurations are cleared. Drag and drop the snippets from the bottom of the
image onto the blanks in the image to complete this configuration. Not all options are used.
A. Mastered
B. Not Mastered
Answer: A
Explanation:
NEW QUESTION 3
After integrating Cisco Unity Express with Cisco Unified Communications Manager Express, users report that the system does not respond to their digit presses.
Which two configuration snippets resolve this issue? (Choose two.)
A. dial-peer voice 6800 voip destination-pattern 5... session protocol sipv2 session target ipv4:10.3.6.127 dtmf-relay sip-kpmlcodec g729r8
B. dial-peer voice 6800 voip destination-pattern 5... session protocol sipv2 session target ipv4:10.3.6.127 dtmf-relay sip-notifycodec g711ulaw
C. dial-peer voice 6800 voip destination-pattern 5... session protocol sipv2 session target ipv4:10.3.6.127 dtmf-relay rtp-ntecodec g711ulaw
D. dial-peer voice 6800 voip destination-pattern 5... session protocol sipv2 session target ipv4:10.3.6.127 dtmf-relay sip-kpmlcodec g711ulaw
E. dial-peer voice 6800 voip destination-pattern 5... session protocol sipv2 session target ipv4:10.3.6.127 dtmf-relay sip-notifycodec g729r8
Answer: BC
NEW QUESTION 4
An engineer is asked to configure cisco jabber for windows on-premises, in phone-only mode and later with cisco IM and presence. In the configuration steps,
which two DNS records will be needed, assuming the jabber client is in “domain.com?’ (Choose two.)

A. Option A
B. Option B
C. Option C
D. Option D
E. Option E
Answer: AE
NEW QUESTION 5
Refer to the exhibit.
When troubleshooting an internal Jabber login problem, there is a pop-up about a certificate error, and then the login fails The FQDN of Cisco UCM is
cucm.ex.com. and the FODN of the IM and Presence Server is imp.ex.com. Which two actions should be taken to fix this issue? (Choose two.)
A. Sign the Cisco Untried IM and Presence server certificate with trusted a trusted
B. Import the certificate of cucm.ex.com into the Trusted Certificate Authorities on the PC running Jabber.
C. Import the Cisco UCM CallManager certificate into the Trusted Certificate Authorities on the PC running Jabber
D. Sign the Cisco UCM CallManager certificate with a trusted certificate authority.
E. Sign the Cisco UCM tomcat certificate with a trusted certificate authority.
Answer: BD
NEW QUESTION 6
In the integration of Cisco Unity Connection using SIP, which SIP trunk security profile option is required for MWI to work correctly?
A. Accept out-of-dialog refer

B. Accept replaces header
C. Accept unsolicited notification
D. Accept presence subscription
Answer: C
NEW QUESTION 7
An administrator is configuring a Cisco Unity Express call handier. One of the options will transfer calls off-system to Cisco UCME. The administrator wants the
transfer to finish while the transfer target Is ringing. Which transfer-mode command completes the configuration?
A. attended

B. blind refer
C. semi-attended
D. Wind bye-also
Answer: C
NEW QUESTION 8
A collaboration engineer is installing Jabber for Windows via the CLI Which two authentication command line arguments ensure that the client authenticates to a
Cisco UCM server? (Choose two.)
A. CCMCIP=10.10.10 99
B. CUP_ADDRESS=10.10.10.98
C. CTI=10.10.10.97
D. REGISTRATION_SERVER=CUCM
E. EXCLUDED_SERVICES=Webex
Answer: BD
NEW QUESTION 9
Which statement is true?
A. If the IM&P node in sub-cluster-1 goes down, then users assigned to it are randomly split between the two remaining subclusters.
B. The administrator must add one node to each subcluster for high availability.
C. IM&P nodes in each subscluster must be configured from the same OVA template.
D. Each Cisco IM&P subcluster must have the same number of nodes.
Answer: B
NEW QUESTION 10
SAML SSO is enabled in Cisco Unified Communications Manager. What happens when a browser-based client attempts to access a protected resource on a
service provider?
A. The browser follows the redirect and issues an HTTPS GET request to the IdP.
B. The IdP checks for a valid browser session.
C. The service provider generates a SAML authentication request.
D. The SAML request is maintained as a query parameter in the GET request.
Answer: C
NEW QUESTION 10
An administrator is configuring Cisco Jabber 12.8 to work with Cisco UCM and Cisco IM and Presence 12.5 using an encrypted SIP profile. Which record should
be configured for Jabber to work when logging into the corporate network with the domain "domain.com?
A. DNS SRV query _sip._tcp.domain.com

B. DNS SRV query _cisco-uds._tls.domain.com
C. DNS SRV query _cisco-uds._tcp.domain.com
D. DNS SRV query _sip._tls.domain.com
Answer: C
NEW QUESTION 11
A user complains that incoming calls are being forwarded to another extension before being transferred to voicemail. The user expects calls to be transferred to
their voicemail faster if they do not answer the phone. The administrator is managing calls with the supervised transfer option on a Cisco Unity Connection call
handler. What should the administrator change to resolve this issue?
A. T302 Timer
B. Rings to wait
C. Release to switch
D. No answer ring duration (seconds)
Answer: B

NEW QUESTION 13
An engineer is configuring Cisco Unity Connection to provide messaging services and needs to designate a set of phone numbers to be used for transferring calls
within the organization to prevent toll fraud. Which mechanism in Cisco Unity Connection should be modified to accomplish this goal?
A. restriction tables
B. calling search spaces
C. transfer rules
D. fraud tables
Answer: A
NEW QUESTION 18
Which type of SRV record provides the location of Cisco Expressway-E?
A. _collab-edge._tls.example.com
B. _cisco-uds._tcp.example.com
C. _cuplogin._tcp.example.com
D. _http._tcp.example.com
Answer: A
NEW QUESTION 23
An administrator must configure a system distribution list for the IT staff that must be reachable via voice recognition using either the phrases “service desk” or
“Help desk”. Which advanced distribute list feature should be used to accomplish this task?
A. Alternate Greeting
B. Alternate Extension
C. Alternate Name
D. Alternate Diction
Answer: C
NEW QUESTION 26
A collaboration engineer is configuring SIP interdomain federation for Cisco IM and Presence. The external domain cannot be discovered using DNS SRV. If the
external enterprise domain is ciscocollab.com, what destination pattem should the engineer use for a static route?
A. com.ciscocollab.*
B. _sipfederationtls._tcp.ciscocollab.com
C. *.ciscocollab.com,*
D. .ciscocollab.com
Answer: B
NEW QUESTION 31
A customer is using Cisco Unified IM and Presence with high availability and has reported that their primary node is not providing any IM and Presence services.
What is causing this issue?
A. The presence redundancy group node state of the primary node is 'idle".
B. The presence redundancy group node state of the peer node is "normal".
C. The presence redundancy group node state of the primary node is 'initializing".
D. The presence redundancy group node state of the peer node is 'running in backup mode".
Answer: D
NEW QUESTION 34
A collaboration engineer is troubleshooting an alarm that indicates that there are duplicate user IDs. Which two actions resolve this issue? (Choose two.)
A. Rename the user ID value for one user if different users on different clusters have the same user ID assigned
B. Delete the user ID for the duplicate user ID
C. Rename the directory URI value for one of the users to ensure that there is no duplication.
D. Assign the duplicate user to the secondary Cisco IM and Presence node
E. Unassign a user from one of the dusters when the same user is assigned to two different dusters
Answer: AC

NEW QUESTION 37
Users report that they cannot see the Chat Rooms icon on their Cisco Jabber clients. This feature works without issue in the lab. An engineer reviews the Cisco
IM&P and Jabber configuration and finds that the jabber-config.xml file is configured properly to support this feature. Which activity should be performed on the
IM&P server to resolve this issue?
A. Activate Cisco XCP Connection Manager in Cisco Unified Serviceability > Tools > Service Activation.
B. Restart Cisco XCP Message Archiver in Cisco Unified Serviceability > Tools > Control Center – Feature Services.
C. Restart XCP Text Conference Manager in Cisco Unified Serviceability > Tools > Control Center – Network Services.
D. Activate XCP Text Conference Manager in Cisco Unified Serviceability > Tools > Service Activation.
Answer: D
NEW QUESTION 41
An engineer is assisting a user who is reporting Jabber desk phone control issues. The user has two desk phones, but jabber controls only one of them. The user
is mot given the option to select the second phone within the Jabber client. Everything else is functioning normally with Jabber and with both desk phones. Which
action resolves this issue?
A. Set the Owner User ID on the second phone

B. Ensure that both phones are in the same device pool
C. Add the problematic phone to the user’s Controlled Devices list
D. Enable “Allow Control of Device from CTI” on the second phone.
Answer: D
NEW QUESTION 42
An administrator is configuring Cisco Unity Connection call handlers The administrator wants to ensure that all outside callers are played a welcome message and
then are transferred to a live operator The administrator wants to restrict the callers from interrupting the welcome message with key presses Under which call
handler menu is this task accomplished?
A. Greetings
B. Transfer Rules
C. Caller Input
D. Message Settings
Answer: C
NEW QUESTION 46
Which two authentication methods does Integrated Windows Authentication use to validate Windows credentials? (Choose two.)
A. NTLM
B. Digest Authentication
C. SAML
D. Kerberos
E. Smart Card
Answer: CD
NEW QUESTION 49
Users on Cisco.com experience issues while using Cisco Jabber, and the error 'Cannot communicate with the server" appears. An engineer checks the logs for the
Jabber client and discovers the error "LERR_JABBER_AUTH <17>: Authentication error with server e.g. resource bind, TLS, create a session or SASL error. What
should be checked to resolve this issue?
A. if the LDAP server Is reachable and if port 443 Is open

B. if cup-xmpp certificates are valid and if port 8443 is open
C. if the cup-xmpp certificates are valid and if port 5222 is open
D. if the LDAP server Is reachable and If port 5222 Is open
Answer: C

NEW QUESTION 50
In Digital Network Cisco Unity Connection clusters, each site transmits and receives messages for the recipients based on which protocol?
A. IMAP
B. SMTP
C. SIP
D. SCCP
Answer: B
NEW QUESTION 52
Which SIP request type is used by Cisco Unity Connection to inform Cisco Unified Communications manager that the Message Waiting Indicator must be turned
on or off for a specific line?
A. NOTIFY
B. UPDATE
C. SUBSCRIBE
D. PUBLISH
Answer: A
NEW QUESTION 54
An engineer is configuring Cisco Unified IM and Presence on-premises SIP Federation. The IM and Presence Service node cannot find the external domain using
DNS SRV. Assuming the DNS SRV configuration is Correct. what should the engineer configure next to resolve this issue?
A. A static route that points to the internal interface of the external domain.
B. A static route that points to the external Interface of the external domain.
C. A static route on the external domain points to the external interface.
D. A dynamic route on the external domain that points to the internal Interface.
Answer: B
NEW QUESTION 56
A collaboration engineer has integrated Cisco Unity Express with Cisco Unified Communications Manager Express and is experimenting with the MWI feature.
With the current configuration, no MWI change occurs when leaving new messages or after playing new messages. Which two changes are needed to correct the
configuration? (Choose two.)
A. ccn subsystem sip mwi sip outcall

B. ccn subsystem sip mwi envelop-info
C. sip-uano mwi-servermwi-server ipv4:172.16.1.254 expires 3600 port 5060 transport udp
D. ccn subsystem sip mwi sub-notify
E. sip-uano mwi-servermwi-server ipv4:172.16.1.253 expires 3600 port 5060 transport tcp notify
F. sip-uano mwi-servermwi-server ipv4:172.16.1.253 expires 3600 port 5060 transport udp unsolicited
Answer: BC
NEW QUESTION 59
An engineer must configure a test user mailbox in a newly deployed Cisco Unity Express module. Which console command set reflects the correct configuration in
this scenario?

A. Option A
B. Option B
C. Option C
D. Option D
Answer: A
NEW QUESTION 60
Which function of the Cisco IM and Presence high availability solution is true?
A. When the server has been restored to a normal state, user sessions remain on the backup server.
B. When an event takes place, the end user sessions are not moved from the failed server to the backup.
C. When the server has been restored, the server automatically fails back.
D. When a high availability event takes place, the end user sessions are moved from the failed server to the backup.
Answer: D
NEW QUESTION 63
Which dial-peer configuration routes calls from SIP-based phones on Cisco Unified Communications Manager Express to Cisco Unity Express?
A. dial-peer voice 7000 voip destination-pattern 7000 session protocol sipv2session target ipv4: 10.3.6.127 codec g711alaw
B. dial-peer voice 7000 voip destination-pattern 7000 session protocol sipv2session target ipv4: 10.3.6.127 codec ilbc
C. dial-peer voice 7000 voip destination-pattern 7000 session protocol sipv2session target ipv4: 10.3.6.127 codec g711ulaw
D. dial-peer voice 7000 voip destination-pattern 7000 session protocol sipv2session target ipv4: 10.3.6.127 codec g729r6
Answer: C
NEW QUESTION 68
An engineer must verify that the DNS SRV entries that are configured have the correct Information. How Is this configuration completed via a Windows machine?
A. Go to Windows Explorer and type nslooku

B. Set the type=internet, and then enter the SRV record.
C. Go to the command prompt and type dnslooku
D. Set the type=si
E. and then enter the SRV record.
F. Go to Internet Explorer and type nslooku
G. Set the type=srv, and then enter the SRV record.
H. Go to the command prompt and type nslooku
I. Set the type=srv, and then enter the SRV record.
Answer: D
NEW QUESTION 71
When implementing dialing behavior in Cisco Unity Connection, which feature prevents calls to long-distance or international phone numbers?
A. restriction tables
B. calling search spaces
C. inbox profiles

D. partitions
Answer: A
NEW QUESTION 72
An end user opened a ticket, stating that though he can log in to Jabber for Windows, and presence and chat works, he cannot place phone calls using the
desktop client. You investigate the user and find that no phone device is associated with the user account in Cisco Unified Communications Manager. Which
device type must you create for this user to enable calling services from the Jabber for Windows desktop client?
A. Cisco Unified Personal Communicator

B. Cisco Jabber for Tablet
C. Cisco Unified Client Services Framework
D. third-party SIP device (advanced)
Answer: C
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_5/CJAB_BK_D00D8CBD_00_deployment-in
NEW QUESTION 73
Which description of an IdP server is true?
A. authenticates user credentials

B. provides user authorization
C. is an authentication request that is generated by a Cisco Unified Communications application
D. consists of pieces of security information that are transferred to the service provider for user authentication
Answer: A
Explanation:
SSO uses Security Assertion Markup Language (SAML) to exchange authentication details between an Identity Provider (IdP) and a service provider. The identity
provider authenticates user credentials and issues SAML assertions, which are pieces of security information transferred from the identity provider to the service
provider for user authentication. Each assertion is an XML document that contains trusted statements about a subject including, for example, username and
privileges. SAML assertions are usually digitally signed to ensure their authenticity.
NEW QUESTION 77
Which Cisco Unified Communications Manager menu path is used to configure Cisco IM and Presence Server High Availability?
A. System > LDAP > LDAP Directory

B. System > Geolocation Configuration
C. System > Presence Redundancy Groups
D. System > Server
Answer: C
NEW QUESTION 82
Which entity is a standard component used for authentication by SAML 2.0?
A. identity provider
B. session broker
C. Internet service provider
D. client access server
Answer: A
NEW QUESTION 84
What prevents toll fraud on voicemail ports?
A. IP address trusted list on the PSTN gateway

B. CSS
C. Block OffNet to OffNet Transfer service parameter
D. FAC
Answer: B
NEW QUESTION 89
A collaboration engineer Is troubleshooting an Issue with Jabber client logins on the Internal network. Users are receiving a certificate error message that Jabber
cannot accept the certificate from the server. Users of phone-only mode Jabber clients do not have the same issue. Which two certificates must be regenerated in
the initial steps of resolving this issue? (Choose two.)
A. Cisco UCM tomcat certificate

B. Cisco IM and Presence cup-xmpp certificate
C. Cisco UCM CallManager certificate
D. Cisco IM and Presence cup certificate
E. Cisco IM and Presence tomcat certificate

Answer: AE
NEW QUESTION 90
What is a step in the SAML SSO process?
A. The IdP redirects the SAML response to the browser.

B. The LDAP server extracts the assertion.
C. The service provider issues an authentication challenge to the browser.
D. The browser issues an HTTPS POST request to the IdP.
Answer: A
NEW QUESTION 94
An engineer Is assisting a user who Is reporting Jabber Presence Issues. Whenever the user Is on an active call, Cisco Jabber does not show the user as active
when on a call. However, the user can set the presence status manually, and that status shows correctly. Which action resolves the issue?
A. Assign the user to a different Presence Redundancy Group.

B. Restart the XCP Router service.
C. Set the Owner ID on the users desk phone.
D. Associate the user to the line on the Directory Number Configuration page.
Answer: D
NEW QUESTION 98
The external database used for the persistent chat feature has been running out of space, and users are having issues with persistent chat rooms and messages.
which external database toll must be used in the cisco IM and presence server to fix this issue?
A. Cleanup Utility
B. High Availability Utility
C. Merge Utility
D. FreeSpace Utility
Answer: A
NEW QUESTION 100

Secure XMPP communication is required for XMPP federation with external domains and the Cisco IM and Presence. Which certificate is used for XMPP
interdomain federation when connecting to an externally federated domain?
A. cup
B. cup-xmpp
C. cup-xmpp-s2s
D. Tomcat
Answer: C
Explanation:
CUP-XMPP-S2S (Cisco Unified Presence - Extensible Messaging and Presence Protocol - Server to Server) Certificate • Used to validate secure connection for
XMPP interdomain federation with externally federated XMPP system.
NEW QUESTION 102


A collaboration engineer is troubleshooting Cisco Unity Express integrated with Cisco UCME. Internal users and external callers report that calls to the auto-
attendant are answered, but that greeting is not being played. Which two actions must the engineer take to resolve the issue? (Choose two.)
A. Change the trigger number.

B. Change the welcome prompt setting.
C. Rerecord AAWelcome.wav.
D. Increase the number of sessions on the aa2 application.
E. Change the language setting on the prompt.
Answer: CD
NEW QUESTION 106

A collaboration engineer is troubleshooting Apple push notification Issues and calls Cisco TAC for assistance. The Cisco TAC Engineer indicates that diagnostic
information has not been received for the cluster. Which action resolves this issue?
A. Temporarily enable manual downloads of log files from the Cisco Cloud Onboarding page on Cisco UCM.
B. Temporarily disable push notifications so that Cisco UCM can generate the diagnostics log files.
C. Enable "Send encrypted PII to the Cisco Cloud for troubleshooting" on the Cisco Cloud Onboarding Configuration page.
D. Enable "Send Troubleshooting Information to the Cisco Cloud" on the Cisco Cloud Onboarding Configuration page.
Answer: D
NEW QUESTION 110

Which authentication method allows a user to log in to an SSO-enabled Cisco Unified Communications application by utilizing a Microsoft Windows login, thereby
not requiring any credentials to be entered?
A. Smart Card
B. OAuth
C. form-based
D. Kerberos
Answer: D
Explanation:
https://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-windows/118773-configure-kerber The main advantage of Kerberos authentication
compared to the other authentication methods is that you do not need to provide your credentials when you log in to Cisco Jabber. If you use Kerberos, the client
does not prompt users for credentials, because authentication was already provided to gain access to the Windows desktop. This authentication method allows
you to log in to Cisco Jabber with your Microsoft Windows login.
NEW QUESTION 112

Refer to the exhibit
A collaboration engineer is configuring Jabber for Windows in softphone mode inside the corporate firewall The engineer initially tests the dient by manually setting
the account type and the login server domain name Everything works as expected Next the engineer resets Jabber and attempts to log in using automatic settings
and receives an error

Which two items must be modified to resolve the issue? (Choose two.)
A. DNS A record for _cisco-uds

B. DNS SRV record for _collab-edge
C. username portion of the login email
D. domain portion of the login email
E. DNS SRV record for_cisco-uds
Answer: AE
NEW QUESTION 115

An organization is moving from on-premise Exchange to Microsoft Office 365 for email and calendaring. The administrator would like to maintain meeting presence
functionality in Jabber clients connected to Cisco IM and Presence after this move. Office 365 certificates must be installed to accomplish this. Which two trust
stores should these certificates be uploaded to on Cisco IM and Presence? (Choose two.)
A. cup-xmpp- trust
B. xmpp-fed-trust
C. cup-trust
D. tomcat-trust
E. xmpp- rust
Answer: AC
NEW QUESTION 120

......

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A. Accept out-of-dialog refer

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Which statement is true?

A. DNS SRV query _sip._tcp.domain.com

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A. Set the Owner User ID on the second phone

A. if the LDAP server Is reachable and if port 443 Is open

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A. ccn subsystem sip mwi sip outcall

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A. Go to Windows Explorer and type nslooku

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A. Cisco Unified Personal Communicator

A. authenticates user credentials

A. System > LDAP > LDAP Directory

A. IP address trusted list on the PSTN gateway

A. Cisco UCM tomcat certificate

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A. The IdP redirects the SAML response to the browser.

A. Assign the user to a different Presence Redundancy Group.

NEW QUESTION 100

NEW QUESTION 102

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A. Change the trigger number.

NEW QUESTION 106

NEW QUESTION 110

NEW QUESTION 112

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A. DNS A record for _cisco-uds

NEW QUESTION 115

NEW QUESTION 120

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