IAI123088

Wallet Safe
8010687503
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Membership Number
IAI123088WELCOM
Mr Mr Arifali IAI123088
Haidar Ali Adarsh Colony Khora
Ghaziabad Uttar Pradesh 201309
10/11/2023
Welcome to a worry-free life!
Dear,
Dear Mr Mr Arifali,
We feel immense pleasure in welcoming you to the CPP family! We thank you for choosing CPP Wallet Safe and hope
that you will enjoy the benefits that the membership offers you.
This welcome pack contains the following elements that explain all the aspects of your membership in detail:
Product MITC & T&Cs: The most important terms & conditions of your membership condensed for your reference,
detailed terms & conditions of your membership.
You can now login to CPP Online member’s area and manage your membership and payment details and add, edit or
remove further member & card details. To login use the below details:
URL: www.cppindia.com/membersarea | Username:

vxdxbhsw | Password: s68bmdmxmd
Your membership details are as mentioned in the box below. You can enjoy the benefits for a year from the start
date. Don’t hesitate to get in touch with us on the contact details mentioned below for any assistance regarding your
membership.
We request you to register all your credit, debit & ATM cards, as well as valuable documents like PAN card, drivers
license, etc. with us by sending the completed registration form or by calling us. This will help us assist you swiftly in
case of emergencies.
Thank you again on becoming a CPP Wallet Safe member and congratulations on choosing to live life worry-free!
Yours sincerely,
Prachala Singh
Head - Customer Service
CPP Wallet Safe - Membership Details Cum Sales Proforma
Membership No. IAI123088 Membership Fee : Rs. 1599*
Start Date: 10/11/2023 End Date: 10/11/2024
Card No. : Payment Card / Acc: Lendingkart
• Advance payment of Membership Fees is the essence of the commencement of our contract with you. Invoice will be
generated on receipt of Membership Fees’
• *Includes 18% Goods & Services Tax.
• If you are a registered person under the Goods and Services Tax Law and wish to avail the credit of Goods and Services
Tax paid by you on our Membership Fee then you are requested to notify us your Legal Name, Address and GSTIN
within 7 days of receipt of this letter else it shall be assumed that you are a Unregistered Person under Goods and
Services Tax Law.
• You can get refund of Your Membership fees if you cancel within 30 days of Your Membership Start Date.
HDFC
Company CIN: U67120DL2007PTC170592 Company PAN No: AADCC2489H GSTIN: 06AADCC2489H1ZM
24x7 Customer Care: Corporate Address:

6000 4000 (Prefix your city STDcode), CPP Assistance Services Private Limited
1800-419-4000(Toll free) Ground Floor, Wing – A,Golf View Corporate
SMS to talk: SMS’CPP’ to 56767 Tower – A,Golf Course Road, Sector – 42,
E-mail: [email protected] Gurgaon – 122002, Haryana
Website: in.cppgroup.com CIN: U67120DL2007PTC170592
CPP Wallet Safe - Advantage
Single Call Card Blocking F-Secure Internet Security (for laptop/PC)
No matter the time, destination or situation, we’ll Get F-Secure Internet Security, a powerful anti-
block your lost card in a jiffy. Just call - 1800 419 4000 virus that protects your laptop/PC against malware,
(toll-free) or 6000 4000 (both numbers available hackers and enables secure net banking through
24X7) and leave the rest to us. it’s Banking Protection feature. What’s more, its
Parental Control feature creates a safe surfing
Emergency Travel Assistance environment for children.
Now get an emergency advance to pay your hotel
bills or arrange travel tickets up to Rs. 120,000 Music Subscription
abroad and up to Rs. 60,000 in India. We also offer a Get a 12-month subscription to Gaana Plus and
cash advance upto Rs. 10,000 (within India only), if listen to music on your favorite device.
required.
#Advance to be returned within 28 days Emergency Roadside Assistance
Be it flat tyre support, battery jumpstart, towing
ZEE5 All Access Annual Subscription or any other road assistance, you’ll never face a
CPP Wallet Safe comes with a 12 month LIVE roadblock ever again. Get emergency roadside
TV Subscription, which allows You to watch TV assistance in 400+ locations upto 75kms from city
Shows,Originals, Movies, Music and News and much centre.
more, on a device of Your choice. This service is
provided by ZEE.
Complimentary Card and Mobile Wallet Fraud Protection*

You will be enrolled into a complimentary add-on benefit of fraud protection within 7 days of your membership start
date under the group policy of our customers, which ensures protection of your cards (up to 30 days prior to loss report)
against frauds such as PIN based, online, phishing, telephishing and transactions where OTP is not required (if card is
lost/stolen) for up to Rs.300,000. Your mobile wallets are also protected against frauds for up to Rs. 100,000 (if there is
a simultaneous physical loss of device).
*You will be enrolled into the complimentary fraud protection benefit within seven (7) days of your membership start date. Fraud protection
cover is provided by an Indian General Insurance Company registered with IRDAI under the group insurance policy for CPP members. Please
refer to group policy terms & conditions for more details.
Benefits Category Benefits in detail Variant 1 Variant 2 Variant 3 Variant 4 Variant 5
Card Blocking Single Call to Block Lost Cards Yes Yes Yes Yes Yes
Emergency Hotel Bills / Travel tickets -

Rs 80,000 Rs 80,000 Rs 80,000 Rs 100,000 Rs 120,000
Abroad
Emergency Travel
Emergency Hotel Bills / Travel tickets - India Rs 40,000 Rs 40,000 Rs 40,000 Rs 50,000 Rs 60,000
Assistance
Emergency Cash in India
Rs 5,000 Rs 5,000 Rs 5,000 Rs 10,000 Rs 10,000
(per CPP Membership)
Internet security by F-Secure (For laptops/

Internet Security Yes Yes Yes Yes Yes
PCs) - Single Subscription Annually
Breakdown support, battery jumpstart, flat

Roadside Assistance No No No Yes Yes
tyre support, fuel delivery, vehicle towing
Gaana Plus - Music Subscription - Single

No No No No Yes
Subscription Annually
Entertainment
Features
ZEE5 All Access Annual Subscription -
Yes Yes Yes Yes Yes
Single Subscription Annually
Free PAN Card Replacement Service Yes Yes Yes Yes Yes
Other Benefits Online Member's Area Yes Yes Yes Yes Yes
Cards, Valuable Document Registration Yes Yes Yes Yes Yes
SIM Card Blocking & IMEI Number

Mobile Benefits Yes Yes Yes Yes Yes
Registration
Number of days covered for Card fraud

30 days 30 days 30 days 30 days 30 days
protection (prior to notification)
Protection against frauds (Transactions

involving PIN based Frauds, Phishing, Tele-
Rs 100,000 Rs 100,000 Rs 100,000 Rs 200,000 Rs 300,000
phishing and Transactions where OTP is not
required (if card is lost/stolen))
For pre - notification For pre - notification For pre - notification For pre - notification For pre - notification
period of 4 to 7 days period of 4 to 7 days period of 4 to 7 days period of 4 to 7 days period of 4 to 7 days
Protection against frauds on cards (card Upto Rs. 25,000 Upto Rs. 25,000 Upto Rs. 25,000 Upto Rs. 25,000 Upto Rs. 25,000
Complimentary Card present and not present transactions) -
and Mobile Wallet Other than the transactions listed above For pre - notification For pre - notification For pre - notification For pre - notification For pre - notification
Fraud Protection period of 7 to 30 days period of 7 to 30 days period of 7 to 30 days period of 7 to 30 days period of 7 to 30 days
Rs 100,000 Rs 100,000 Rs 100,000 Rs 200,000 Rs 300,000
For pre - notification For pre - notification For pre - notification For pre - notification For pre - notification
"Mobile Wallet Protection (per Upto Rs 10,000 Upto Rs 10,000 Upto Rs 10,000 Upto Rs 10,000 Upto Rs 10,000
Membership)-If there is a simultaneous
physical loss of the device" For pre - notification For pre - notification For pre - notification For pre - notification For pre - notification
Upto Rs 50,000 Upto Rs 50,000 Upto Rs 50,000 Upto Rs 100,000 Upto Rs 100,000
Number of members covered under Primary member Primary + Primary + Primary + Primary +
Members Covered
membership only Joint Member Joint Member Joint Member Joint Member
1 year, 1 year, 2 years, 3 years, 3 years,

Membership Duration Number of years membership is valid
non-renewable non-renewable non-renewable non-renewable non-renewable
Prices in Rs. Per annum (inclusive of taxes) 999 1599 2599 3399 4799
F-Secure Internet Security (with Banking Protection)
Download Instructions
1. Visit https://offer.f-secure.com/cpp/ and enter the product key printed below
ZMSC5SCW
Your unique license key will be displayed on the screen
2. Click the DOWNLOAD button on the screen to start the download of the F-Secure Internet Security on your laptop/PC
3. Please launch the installer (by double clicking it) and follow instructions on screen
4. Enter the unique license key when prompted
5. Restart your PC/laptop and enjoy comprehensive internet security with F-Secure Internet Security!
Note: Please use the promo code within 90 days of receipt.
ZEE5 - LIVE TV Subscription

Download & Usage Instructions
1. Go to www.ZEE5.com on your Android/iOS smart device web browser
2. Click on the 3 bar icon on the right hand corner of the ZEE5 homepage (next to the search menu)
3. Scroll down, click on the ‘Have a prepaid code?’ tab
4. Enter the coupon code provided, click on Apply and then click on Continue
5. Enter your Mobile Number or Email ID and Proceed
6. Verify using the One-Time Password (OTP) option or Enter Password
7. Your One Year ZEE5 membership is now active!
8. Download the ZEE5 App on your smartphone and Login
9. Enjoy your 12 months ZEE5 All Access Annual Subscription!
Z510CXNFHASZSVWGM7IN
Gaana Plus- Music Subscription

Download Instructions
1. Go to https://gaana.com/redeem coupon on your web browser and Sign In
2. Enter the unique coupon code
3. Download the Gaana App on your smartphone
4. Enjoy your 12 months Gaana Plus Subscription. Enjoy streaming songs, song downloads – an Ad-Free experience!

CPP-CS-MAY 2020
Most Important Terms & Conditions (MITC) for your CPP Wallet Safe Membership same to be blocked, CPP will attempt to get that card blocked with Your Card Issuer
(purchased and financed through Lendingkart Finance Limited (‘Lendingkart’) with the help of other details provided by you on a best effort basis.
• Services set out in sections A1, A2 and A3 of the Main Terms & Conditions shall
The Most Important Terms and Conditions (MITC) of your membership are listed be provided only at the sole discretion of CPP, however, every effort will be made
below. Please refer to the Main Terms and Conditions which set out the terms of your to provide you with emergency assistance in line with the terms and conditions
Agreement with CPP set out in these sections. At the time of Your request for Service, We may ask You
to provide evidences for Your need of emergency assistance and in the absence of
General which Your request for Emergency Assistance may be rejected by Us. There may
• The CPP Wallet Safe Membership is provided by CPP Assistance Services Private also be times when it will not be possible to arrange for the transfer of funds to
Limited, whose corporate office address is at Ground Floor, Wing – A, Golf View some countries or remote geographical locations or due to events or conditions
Corporate Tower – A, Golf Course Road, Sector – 42, Gurgaon – 122002, Haryana, that are out of our control (i.e. political instability, regulatory restrictions, war,
India (CPP) in conjunction with its third party suppliers/service providers. natural disaster, etc.) and for which CPP cannot be held liable.
• You must provide us (and Lendingkart) with full and accurate information in • Services set out in Section A2 of the Main Terms & Conditions will not be available
connection with your CPP Wallet Safe Membership and Services. In case you Abroad and within India, this service will be available only in the cities under our
provide false or materially incomplete information or commit a material breach of coverage network. A current list of cities under our coverage network is available
the main terms & conditions of the membership, we may cancel your membership on our website www.cppindia.com.
• Advance payment of the Fees is the essence of the commencement of the • You will be offered a comprehensive F-Secure internet security solution for
Membership and the Services to be provided to You under the Agreement. You Your Computer (Laptop / Desktop), powered and owned by F-Secure, a third
must pay the Fee to Us in advance or repay Lendingkart the full amount paid party supplier/service provider which You must download on Your Computer /
by Lendingkart to CPP on your behalf for purchase of Your CPP Wallet Safe Equipment and provide the information required to install and run the F-Secure
Membership. CPP shall have the right to cancel Your membership without any application failing which You may not be able to get the services listed under
notice to You if you fail to pay in advance or repay Lendingkart any amount paid by Section A4 of the Main Terms and Conditions. It is hereby clarified that F-Secure
Lendingkart towards your CPP Wallet Safe Membership. Internet Security is the property of F-Secure and F-Secure will always remain
• The Card Fraud Insurance Cover is provided as an add-on complementary benefit responsible and liable for any services / claims arising from the use of F-Secure
under the Group Insurance Policy taken by CPP for its Members from an Indian Internet Security by You. You are governed by and must comply with the specific
insurance company (insurer). Please refer to the Group Insurance Policy Terms License Agreement and terms and conditions (EULA) of F-Secure as applicable to
and Conditions for more details. You. Our role in relation to distribution of F-Secure Internet Security to You shall
• Any change or new addition to your membership and services shall be intimated be limited to that of a mere facilitator, and We shall not in any manner be liable
to you at least 45 days in advance and such changes shall become applicable to You for any loss, damage or compensation in relation to or arising from the use
from the date of intimation. However, it is clarified that the features of F-Secure of F-Secure Internet Security. For other conditions and limitations relating to this
Internet Security, EAI, ZEE5, TVS Auto Assist and Gaana, where CPP is acting Service, please refer to Section A4 of the Main Terms & Conditions.
as facilitator, may be added, modified, removed or replaced during the Period of • You will be provided with ZEE5 All Access Annual subscription pack offered by
Agreement without this advance notice period of forty-five (45) days. ZEE which will enable you to watch ZEE’s Live TV channels, exclusive originals,
• CPP reserves the right to revise the Membership Fee at any point of time but it will blockbuster movies, TV Shows, Music and much more. This subscription is
not change for your membership until the Period or Agreement. issued and governed by the terms & conditions of ZEE5, as may be amended from
• You can cancel your membership anytime during the membership period. You (or time to time. For detailed terms & conditions, please visit https://www.ZEE5.
Lendingkart if Lendingkart has made the payment of Membership Fees to CPP on com/termsofuse. Our role in relation to ZEE5 shall be limited to that of a mere
Your behalf) will be refunded the membership fee as per the following refund grid facilitator, and We shall not in any manner be liable to you for any loss, damage or
Within 30 days: 100% refund compensation in relation to or arising from its use. For other terms and conditions
Between 31 and 180 days: 50% refund relating to this Service, please refer to Section A5 of the Main Terms & Conditions.
After 180 days: Nil • You will be offered a Roadside Assistance for any one of your vehicles (car or bike)
• The terms and conditions are governed by and must be interpreted in line with the for which we will liaison with TVS Auto Assist who is our third party supplier/
laws of the Republic of India. service provider and will facilitate the services specified in Section A6 of the
• You can contact us through the following media in case you have any queries about Main Terms & Conditions. However, if the registered car is over the age of 8 years
these terms and conditions of your membership, or registered two-wheeler is over the age of 5 years, the assistance stipulated in
E-mail: [email protected] A6.1 – A6.4 (inclusive) will not be provided. For other conditions and limitations
Telephone: 1800-419-4000 (Toll-free) relating to this Service, please refer to Section A6 of the Main Terms & Conditions.
+91 921244 4000 • You will be provided with Gaana Plus subscription pack offered by Gaana which
6000 4000 (please prefix city STD code) will enable You to listen & download music on the Gaana Application. This
subscription is issued and governed by the terms & conditions of Gaana, as may be
Service Related amended from time to time. For detailed terms & conditions, please visit https://
• You must report lost or stolen cards to us by telephone within twenty-four (24) gaana.com/terms.html. Our role in relation to Gaana Plus subscription shall be
hours of discovering loss of cards. We will then contact on Your behalf to Your Card limited to that of a mere facilitator, and We shall not in any manner be liable to
Issuer to get Your Cards blocked. You for any loss, damage or compensation in relation to or arising from its use. For
• Any advance made to you under the Section A of the Main Terms & Conditions, other terms and conditions relating to this Service, please refer to Section A7 of
shall be interest free and repayable by you to EAI within twenty-eight (28) days the Main Terms & Conditions.
of the advance being made. In the event of the advance not being repaid then • You hereby expressly accord your consent allowing CPP to collect all the required
reasonable steps which may include legal steps, will be taken to recover the data/information including any sensitive personal data or information from
advance. you to service you and to transfer/utilize your personal information with our
• If you request for the assistance services set out at A1, A2 and A3 of the Main approved suppliers/service providers including our group companies for the
Terms & Conditions, then you consent to us making such enquiries from such purpose of sending correspondence to you and providing some of the features of
persons and/ or organizations as are necessary to assess the claim that you are the membership to you. Please refer to detailed Data Protection Notice in the Main
making. Terms & Conditions.
• In case you have not shared the details of a particular card with us and request the
Agreement and Terms & Conditions for Your CPP Wallet Safe Membership Home – The place where You permanently reside; which You have given us as Your
(Purchased and financed through Lendingkart) address while registering for the Membership.
Please read this document carefully and keep it in a safe place Issuer – The issuers of the Cards.
Joint Member – Joint Member to include Spouse, Dependent Parent, Child, Sibling
1 year, Non Renewable, specifically named by the Member, entitled to use the Service (applicable only in case
Variant 1 : INR 999 (Incl. of Tax)
Primary Member of Variants 2, 3, 4, 5).
Lendingkart – Lendingkart Finance Limited, whose corporate office is at 6th Floor,
1 year, Non Renewable, B Block, The First, The First Avenue Road, Behind Keshavbaug Party Plot, Vastrapur,
Primary plus Joint Member Ahmedabad – 380015 (and from whom You have financed Your CPP Wallet Safe
Membership).
CPP WALLET SAFE 2 years, Non Renewable, Member – The person who has purchased and is entitled to use the Service whose name
MEMBERSHIP Primary plus Joint Member appears in the Welcome Pack.
Membership – Your right to use the Service for each year for which You pay the Fee as
3 years, Non Renewable,
Variant 4 : INR 3399 (Incl. of Tax) per the Agreement.
Primary plus Joint Member
Pay Card/ Pay Account – The card or bank account from which the Fee will be collected.
3 years, Non Renewable,
Period of Agreement – The twelve (12) month period from the Start Date.
Variant 5 : INR 4799 (Incl. of Tax) Registered Vehicle - The vehicle You have registered with Us for roadside assistance.
Primary plus Joint Member
Roadside Assistance – Means the services which will be provided to You by TVS Auto
Please read this document carefully. It sets out terms and conditions of Your Agreement Assist in relation to the breakdown of Your Registered Vehicle.
with CPP Assistance Services Private Limited (CPP) for the Wallet Safe Membership. Service – Shall have the meaning given to it in paragraph A below.
Service Fee – Balance of the total Fee (other than Incorporation) that You pay for availing
Definitions the Services.
Where the following words are used in these terms and conditions, they will have the Start Date – The date on which the Membership commences as set out in Your Welcome
meanings shown below: Pack which We send to You.
Abroad – In a country other than India. TVS Auto Assist – A division of Ki Mobility Solutions Pvt Ltd.
Agreement – These terms and conditions of the CPP Wallet Safe Service product and We, Us, Our – CPP
any changes thereto. Welcome Pack - means the pack We send to You when You have purchased the
Card – Your credit, debit, prepaid, cash and other similar cards. Membership for the Services containing these terms and conditions and other
Card Loss – Loss by You or theft from You of a Card. information relevant to the Service.
CPP - CPP Assistance Services Private Limited, whose corporate office address is at Year – A period of twelve (12) consecutive months.
Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42, You, Your – The Member (including Joint Member in case of Variants 2, 3, 4, 5).
Gurgaon – 122002, Haryana India and registered office is at A-370, 2nd Floor, Kalkaji, ZEE – ZEE Entertainment Enterprises Limited.
New Delhi – 110019. ZEE5 – Online streaming services of various contents offered by ZEE.
EAI - Europ Assistance India Private Limited
Fee – Means the total amount as mentioned in the table above, inclusive of all applicable The CPP Wallet Safe Membership is provided by CPP Assistance Services Private
taxes, that You pay towards Your Membership which is shown in Your Welcome Pack Limited, whose corporate office address is at Ground Floor, Wing – A, Golf View
or as agreed with You from time to time. CPP reserves the right to revise its Fee at any Corporate Tower – A, Golf Course Road, Sector – 42, Gurgaon - 122002, Haryana, India in
point of time. conjunction with its third party suppliers/service providers.
F-Secure – F-Secure Corporation and (or) F-Secure Private Limited.
F-Secure Internet Security - A comprehensive internet security solution relating to Should You have any queries about these terms and conditions or Your Membership,
Your computer (desktop or laptop), which is owned and provided by F-Secure. You can contact us by email at [email protected] or by telephoning us on 1800-
Gaana - Gamma Gaana Ltd 419-4000 (Toll-free) or +91 921244 4000 or 6000 4000 (please prefix Your city STD
code) (lines open twenty-four (24) hours a day, seven (7) days a week). You can also write in relation to Your Registered Vehicle, We will liaise with TVS Auto Assist who is our
to us at the following address: third party supplier/service provider and facilitate the specified services stated below.
Territorial Scope: Roadside Assistance Services will be provided within 75 kms radius
CPP Assistance Services (Pvt) Ltd from city centre in the cities under coverage network of TVS Auto Assist, in the Republic
P O Box No 826, of India. A current list of cities where the below services are provided is available on our
Kalkaji Post Office, website <in.cppgroup.com> .
New Delhi - 110019 What is provided?
1. Assistance over phone
CPP Wallet Safe In case of Breakdown, wherein the Customers are calling for support, TVS Auto Assist
A: Assistance Services – what is provided? shall understand the basic problem prior to offering solutions. Some minor issues can be
When You report a Card Loss to us, We will contact the Issuers and ask them to cancel supported over the phone. For e.g. Issues such as, helping Customer on the basic checks
the Card. & Information. – Locating the nearest dealer, locating nearest medical assistance (based
If You request at the time of reporting Your Card Loss, the assistance services set out on availability), etc.
at A1, A2 and A3 may be available to You through EAI, who has contracted with us, to A6.2 Onsite support for Minor repairs
provide You the assistance services set out at A1, A2 and A3 below. You consent to us In case the Vehicle covered under this Agreement having a breakdown due to minor
making such enquiries from such persons and/ or organizations as are necessary to mechanical/ electrical fault, TVS Auto Assist shall support by arranging a vehicle
assess the claim that You are making. At the time of Your request for Service, We may technician to the breakdown location within a maximum time period of sixty minutes.
ask You to provide evidences for Your need of emergency assistance and in the absence TVS Auto Assist will bear the labour cost and conveyance charges. Cost of spare parts if
of which Your request for Emergency Assistance may be rejected by Us. required to repair the vehicle on the spot (outside coverage area) to obtain such material
Any advance made to You under this Section A shall be interest free and repayable by & spare parts will be borne by the Customer.
You to EAI within twenty-eight (28) days of the advance being made. In the event of the A6.3 Rundown of Battery
advance not being repaid then steps will be taken to recover the advance, which may In case the Vehicle has a breakdown due to rundown of battery, TVS Auto Assist
include legal steps, the costs of which recovery may be added to the outstanding balance arranges vehicle technician to jump start the vehicle with appropriate means. TVS Auto
of the advance made. Assist will bear the labour cost and conveyance charges.
A1: Advance of Emergency Hotel Bills A6.4 Towing of the Registered Vehicle
If You are Abroad or in India at the time of the Card Loss. We will facilitate through EAI In case a Vehicle is immobilised due to the breakdown or accident and “On-site”
an advance direct to Your hotel to cover Your hotel bill up to Rs. 120,000 if abroad and up preliminary support to make the vehicle roadworthy is not possible, TVS Auto Assist
to Rs.60, 000 if in India (As per the variant applicability). shall arrange and bear the expense for transferring the Vehicle to the Customer Preferred
A2: Emergency Cash Advance Workshop or Nearest Authorised outlet of the Original Equipment Manufacturer (OEM).
If You are in India at the time of the Card Loss, We will facilitate through EAI an These services shall be provided using equipment/s deemed most suitable by TVS Auto
emergency cash advance for You of up to the total amount of Rs 10,000 (As per the Assist. Limit for such transfer distance shall be 75 kms from the breakdown location.
variant applicability) for basic living expenses and to help You reach Your Home if some In case transfer distance is greater than 75 kms, the costs in excess of 75 kms shall be
or part of Your cash is lost or stolen at the same time as the Card Loss. borne by the Customer.
A3: Advance of Replacement Travel Tickets Towing will be available for mechanical breakdown, accidents and also key lost cases
We will facilitate through EAI replacement travel tickets against an advance for You of where repair cannot be done on the spot. For accident cases, towing will be activated on
up to Rs. 120,000 if abroad and up to Rs. 60,000 in India (As per the variant applicability), the completion of police formalities, if any.
so that You can return to the travel destination nearest to Your Home. We will do this if A6.5 Key Services
Your travel tickets have been lost or stolen at the same time as the Card Loss when You In case vehicle becomes immobilised because key is locked inside the vehicle or key is
are Abroad or in India. lost, TVS Auto Assist will provide assistance to customer by towing the vehicle to the
A4:F-Secure Internet Security (for Your Computer (Desktop or Laptop) nearest authorised workshop within 75 kms. Also Delivery of Spare Key is available.
You will be offered a comprehensive internet security solution for Your Computer, A6.6 Fuel Delivery
powered and owned by F-Secure, who is a third party supplier/service provider and If the vehicle becomes immobile due to empty fuel tank, TVS Auto Assist will support
will provide the benefits as mentioned below. To derive this benefit, F-Secure Internet the customer by arranging (5 litre) Petrol & Diesel for 4 wheeler & (2 litre) Petrol for 2
Security key and download instructions will be provided to You through the Pack or wheelers to customer. TVS Auto Assist will bear the labour cost and conveyance
through text message (SMS) to the mobile number provided by You. charges. Fuel charges shall be borne by end customer/ user. This service is based on
What is provided? availability of fuel.
F-Secure Internet Security protects Your digital content with real-time protection A6.7 Incorrect Fueling
against malware, hackers, identity theft harmful and unsavoury web sites. Your online During incorrect fueling, TVS Auto Assist will tow the vehicle to the nearest Authorised
banking transactions are more secured with F-Secure Banking Protection. The features Workshop or Customer preferred Workshop up to 75 kms and towing cost will not be
include: borne by the customer.
• Protection against viruses, spyware, ransomware and other malware A6.8 Flat Tyre Support
• Always up-to-date without slowing down Your device In case the Vehicle has a puncture or tyre burst, TVS Auto Assist shall support the
• Stops intrusions on Your device Customer in replacing the flat tyre with spare tyre. In case of non-availability of spare
• Easy to install and simple to use tyre, TVS Auto Assist will try to repair the faulty tyre. This service is based on the
• Customer support available through online chat and by phone availability of tyre repair shop near the breakdown location. All the costs related to
• Worry-free surfing and shopping with Browsing Protection rendering such service will be charged to customers.
• Safe online life for Your children with Parental Control A6.9 Co-ordination in Extraction or Removal of Vehicle
• Cloud-based, real-time protection against all online threats In case of vehicle being stuck in ditch, pit or valley, co-ordination will be done with
• Secure, session-based online banking with Banking Protection external agencies wherever possible. Cost to be borne by Customer. Any consequential
• Comprehensive exploit protection with DeepGuard 5 damage during the process will be borne by the Customer. Service-Level Agreement
For deriving benefit from F-Secure, You must adhere to the following specific terms and (SLA) not applicable in such cases.
conditions: A6.10 Taxi Assistance
i. You are governed by and must comply with the specific License Agreement and In case a Covered Vehicle is immobilised due to the breakdown or accident and “On-
terms and conditions of F-Secure as applicable to You. They are available for site” preliminary support to make the vehicle roadworthy, is not possible, TVS Auto
review at www.f-secure.com. Assist shall arrange and bear the expense for transferring the Covered Vehicle to
ii. The supported platform are Windows 7 (SP 1), Windows 8.1, Windows 10. ARM- the nearest Authorised Workshop & Customer Preferred Workshop up to 75 kms. To
based tablets are not supported. help the Customer continue with his/her journey, TVS Auto Assist will provide taxi
iii. Your computer (Desktop / Laptop) must have Intel Pentium 4 or higher processor. assistance for first 50 kilometers from breakdown spot and excess kms will be borne by
iv. You must ensure that Your computer is equipped with at least 1GB RAM. the Customer.
v. You must download the F-Secure Internet Security application on Your computer A6.11 Medical/Legal Accommodation
and provide the information required to install and run the F-Secure application In case of any medical or legal problem arising due to breakdown or accident, TVS
on Your computer. Auto Assist shall provide contact details of the nearby professionals in related field
vi. F-Secure Internet Security is provided by F-Secure and F-Secure may at its and intensely try to ensure their first contact, in order to provide convenience to such
discretion, add, modify or remove the product features during the Agreement customers. In this area TVS Auto Assist shall merely be a facilitator and shall not be
Period for which We cannot be held liable in any manner. held responsible for quality of services, actual charges will be borne by the customer.
A5: ZEE5 All Access Annual Subscription TVS Auto Assist role shall end as soon as we provide contact details to the customer.
As a part of this benefit, You will be provided with ZEE5 All Access Annual subscription In case such services are not available in that area, TVS Auto Assist shall not be held
offered by ZEE, an online portal service with various contents, by way of streaming responsible in any manner, whatsoever.
over the internet on mobile and similar handheld devices, and by the way of mobile
applications. With this You can watch Live TV channels, originals, movies, TV shows Outstation Benefits:
with quality streaming and a premium experience. A6.12. Hotel Accommodation
For deriving this benefit, You are provided with a unique ZEE5 redemption code in the In case of outstation breakdown, TVS Auto Assist will provide co-ordination for Hotel
Pack and You are governed by and must adhere to the following specific terms and Accommodation. All related hotel charges will be payable by the customer.
conditions: A6.13. Inward & Forward Journey
Your access to and use of the ZEE5 All Access Annual subscription is subject to Terms of In case of outstation benefits, TVS Auto Assist will provide co-ordination for Inward or
Use, Privacy Policy and all applicable laws, rules, and regulations. Forward Journey. All related charges will be payable by the customer
• This subscription is issued and governed by the terms & conditions of ZEE5, as A6.14. General Conditions and Exclusions
may be amended from time to time. For detailed terms & conditions, please visit The roadside assistance services facilitated by Us for You will be limited as follows:
https://www.ZEE5.com/termsofuse General conditions
• You consent to the terms of Privacy Policy of ZEE5 available at https://www. You may register one vehicle against this membership. The assistance services
ZEE5.com/privacypolicy and agree to the use of Your Personal Information in the provided will also cover Your passenger car if another authorised driver is driving. If You
manner as provided under this Privacy Policy. register a two-wheeler then only You may use the assistance services provided in this
• The redemption code is valid for a period of 3 months from the date of purchase of Membership. If You change Your vehicle, You must send Your RC copy for approval by
Membership. CPP before the Registered Vehicle is changed.
• This offer is not an instrument for payment and shall be used only for the purpose Restricted exclusions:
of availing ZEE5 All Access Annual subscription on the supported devices. For If the Registered passenger car is over the age of 8 years or Registered two-wheeler is
details please visit https://www.ZEE5.com/termsofuse over the age of 5 years, the assistance stipulated in A6.1 – A6.4 (inclusive) will not be
• Internet service charges applicable as per the plan availed by You from Your provided.
telecom service provider shall be applicable while accessing the ZEE5 All Access Events not covered under Road Side Assistance:
Annual subscription. 1. Faulty fuel gauge
• Content available on ZEE5 shall be subject to change at the discretion of ZEE at 2. Speedometer not working
any time. The content available to view will vary by geographic location. ZEE may 3. Air-conditioning is not working
use technology to assess your geographic location. 4. When the passenger door(s) cannot be opened and there are no passengers in the
• Please contact ZEE5 at [email protected] for further details or enquiries vehicle
regarding Your subscription. 5. Boot cannot be opened
• Our role in relation to ZEE5 shall be limited to that of a mere facilitator, and We 6. The front and/or rear demisters are not functioning
shall not in any manner be liable to You for any loss, damage or compensation in 7. Horn is not functioning. If the horn is sounding continuously, the Assistance
relation to or arising from its use. Services will be provided
A6: Roadside Assistance (for one car or bike) (Applicable for Variants 4 & 5 only) 8. Damaged door mirrors
If there is a breakdown of Your Registered Vehicle and You require our assistance Service 9. When the rear view mirror is damaged but it does not obstruct the driver’s vision
10. Damaged or faulty fuel cap but vehicle has not run out of petrol and there is enough B: General conditions
fuel in the tank to enable the vehicle to reach the nearest authorised dealer Please read this section carefully as it contains important information.
11. When the sun roof cannot be opened Eligibility
12. When the sunroof cannot be closed but weather conditions are fair and the vehicle The Service is only available to residents of India who are over the age of eighteen (18).
is not exposed to any security risk Term of Membership
13. When windows cannot be opened 1. Your Membership is available to the person whose name appears in the Welcome
14. When windows cannot be closed but weather conditions are fair and the vehicle is Pack only and is non-transferable.
not exposed to any security risk 2. You must provide us with full and accurate information in connection with Your
15. Seat adjustor is faulty but the vehicle can be safely driven request for the CPP Wallet Safe services.
16. When passenger seat belts are faulty but there are no passengers in the vehicle 3. Advance payment of the Fees is the essence of the commencement of the
17. Faulty security system unless the vehicle is immobilised or unless the alarm is Membership and the Services under the Agreement with You. If for any reason,
sounding continuously Our fees is not successfully collected from You, We shall cancel your Membership
18. Transmission stuck in sports/winter mode and shall not be responsible to offer any Service under this Membership.
19. When the Anti-Lock Braking System (ABS) lights are illuminated 4. Your Membership begins on the Start Date and continues for the Period of
20. Air bag warning lights are illuminated Agreement in return for advance payment of the Fee.
21. Traction control lights are illuminated 5. You must report lost or stolen Cards to us by telephone within twenty-four (24)
22. Other non-safety related lights/service warnings are illuminated hours of discovering the Card Loss. We will then contact on Your behalf to Your
23. When your Vehicle runs out of windscreen wiper fluid Card Issuer to get Your Cards blocked. For this purpose, You hereby authorize Us
24. Front windscreen wipers faulty but weather conditions are fair to contact Your Card Issuer.
25. Rear windscreen wiper faulty 6. Any change or new addition to Your Service shall be intimated to You at least forty-
26. Vehicle pick-up and drop for routine maintenance is not included. five (45) days in advance and such change shall become applicable to You from
Special Exclusions the date of such intimation. However, it is clarified that the features of F-Secure
The following scenarios are special exclusions under Roadside Assistance, and therefore Internet Security, EAI, ZEE5, TVS Auto Assist, Gaana may be added, modified,
TVS Auto Assist will not be responsible for any assistance costs as a result of any of the replaced or removed during the Period of Agreement without this advance notice
following: period of forty-five (45) days.
1. Vehicle is involved in motor racing, rallies, speed or duration tests, practice runs or 7. You must install the F-Secure Internet Security on Your Equipment and must
operated outside official roads have a working data connection. In addition to compliance with the terms and
2. Assistance is required as a result of wars, riots, uprising, mass political conditions specified herein, You must comply with the specific License Agreement
demonstrations, pillage, strike, use for military purposes or acts of terrorism, and terms and conditions of F-Secure for use of F-Secure Internet Security. They
earthquake damage, freak weather conditions, atmospheric phenomena, nuclear are available for review at www.f-secure.com It is hereby clarified that F-Secure
transformation phenomena or radiation caused by artificial acceleration of atomic Internet Security is the property of F-Secure and F-Secure will always remain
particles responsible and liable for any services / claims arising from the use of F-Secure
3. Breakdown is caused by deliberate damage, vandalism or participation in a Internet Security by You.
criminal act or offence Limitations
4. The immobilisation is resulting from damage caused by intervention of the police 1. In the event of theft or loss of Cards, You have to immediately call us to report the
or other authorities loss of the Cards. In case You have not shared the details of a particular Card with
5. Any damage resulting from the use of the vehicle against the recommendations us and request the same to be blocked, We shall attempt to get that Card blocked
of the owner manual with Your Card Issuer with the help of other details provided by You on a best effort
6. Any consequential costs and/or damage to property as a result of a breakdown basis. In the event that Your input is required in the form of confidential personal
7. Vehicles kept in a non-roadworthy condition or not serviced in accordance with information number (PIN) or a telephone identification number (TIN) (which
the manufacturer’s recommendations cannot be disclosed to a third party) by Your Card Issuer, We will assist You by
8. Vehicles used in non-motoring roads conferencing You on the telephone call with the Issuer in order for You to provide
9. Abusive behaviour of the Customer, any fraudulent representation, malicious such PIN/TIN for authentication purposes.
intent or suppression of facts vital to the rendering of Services. 2. The services set out in Sections A1, A2 and A3 shall be provided only at the
10. When the driver of the vehicle is found to be in any of the situations that are sole discretion of CPP, however, every effort will be made to provide You with
indicated below: emergency funds in line with the terms and conditions set out in these sections
• in state of intoxication or under the influence of alcohol, drugs, toxins or narcotics. of this Agreement. At the time of Your request for Service, We may ask You to
• driving without permission to drive or not having corresponding licence for the provide evidences for Your need of emergency assistance and in the absence of
category of the Vehicle or documents not in proper or valid state. which Your request for Emergency Assistance may be rejected by Us. There may
11. Any case where breakdown is caused by deliberately inflicted damage, vandalism also be times when it will not be possible to arrange for the transfer of funds to
or participation in a criminal act or offence some countries or remote geographical locations or due to events or conditions
12. Any history where the Customer has on prior occasions misused or abused the that are out of our control (i.e. political instability, regulatory restrictions, war,
services. natural disaster, etc.) and for which We cannot be held liable.
13. Accidents resulting from the illegitimate removal of the Vehicle. 3. Note that services set out in Section A2 of this Agreement will not be available
14. Accidents or breakdowns that occur when the Customer or the authorised driver Abroad and within India, this service will be available in the cities under our
has infringed upon the regulatory ordinances as far as the requisites and number coverage network. A current list of cities under our coverage network is available
of persons transported, weight and means of things and animals that can be on our website in.cppgroup.com.
transported or the form of handling them, etc. 4. We cannot be held responsible for any loss, damage or fraud (direct or indirect)
15. Any vehicle involved in or liable to be involved in legal case prior to or post which might occur to You due to wrong submission of any information to Us by
immobilisation or which is to be kept in an as-is state as evidence or for any legal You or if are unable to provide the Services to You for reasons beyond Our control
requirements. or even after reasonable efforts made by Us.
16. Vehicle lacking documentation or requirements such as technical inspection of 5. It is hereby clarified that F-Secure Internet Security is the property of F-Secure
the Vehicles, obligatory insurance, etc. legally necessary to ply on public roads. and F-Secure will always remain responsible and liable for any services / claims
17. Breakdowns or accidents caused by fuels, mineral essences, and other arising from the use of F-Secure Internet Security by You (Section A4). You are
inflammable, explosive or toxic materials being transported in the Vehicle. governed by and must comply with the specific License Agreement and terms
18. Any large or wild animals being transported in the Vehicle. and conditions (EULA) of F-Secure as applicable to You. Our role in relation to
19. Those vehicles not powered exclusively by an internal combustion engine or distribution of F-Secure Internet Security to You shall be limited to that of a mere
running on LPG fuel. facilitator, and We shall not in any manner be liable to You for any loss, damage or
20. Vehicle unlock service will be provided only upon checking and confirmation with compensation in relation to or arising from the use of F-Secure Internet Security.
the legal owner of the Vehicle. 6. It is hereby clarified that ZEE will always remain responsible and liable for any
A7: Gaana Plus – Music Subscription (Applicable for Variant 5 only) services / claims arising from the use of ZEE5 All Access Annual Subscription
As part of this benefit, You will be provided with Gaana Plus subscription pack offered (Section A5). You will be governed by the specific Terms and Conditions of ZEE as
by Gaana which will enable You to listen & download music on the Gaana Application. applicable to you at the time of usage. Our role in relation to this service provided
For deriving this benefit, You are provided with a unique Gaana Plus redemption code in to You shall be limited to that of a mere facilitator, and We shall not in any manner
the Pack and You are governed by and must adhere to the following specific terms and be liable to You for any loss, damage or compensation in relation to or arising from
conditions: the use of this service.
• This subscription is issued and governed by the terms & conditions of Gaana, as 7. It is hereby clarified that TVS Auto Assist will always remain responsible and liable
may be amended from time to time. For detailed terms & conditions, please visit for Road Side Assistance service (Section A6). You will be governed by the specific
https://gaana.com/terms_and_conditions.html Terms and Conditions of TVS Auto Assist as applicable to You. Our role in relation
• The redemption code is valid for a period of 3 months from the date of purchase of to this service provided to You shall be limited to that of a mere facilitator, and We
Membership. shall not in any manner be liable to You for any loss, damage or compensation in
• This offer is not an instrument for payment and shall be used only for the purpose relation to or arising from the use of this service.
of availing Gaana Plus subscription on the supported devices. For details please 8. It is hereby clarified that Gaana will always remain responsible and liable for any
visit https://gaana.com/faq services / claims arising from the use of Gaana Plus Subscription (Section A7).
• Internet service charges applicable as per the plan availed by You from Your You will be governed by the specific Terms and Conditions of Gaana as applicable
telecom service provider shall be applicable while accessing Gaana Plus to you at the time of usage. Our role in relation to this service provided to You shall
subscription. be limited to that of a mere facilitator, and We shall not in any manner be liable to
• Content available via Gaana Plus subscription shall be subject to change at the You for any loss, damage or compensation in relation to or arising from the use of
discretion of Gaana at any time. this service.
• Please contact Gaana at [email protected] for further details or enquiries
regarding Your subscription. Payment
• Our role in relation to Gaana Plus subscription shall be limited to that of a mere 1. You (or Lendingkart if You have got Your CPP Membership financed through
facilitator, and We shall not in any manner be liable to You for any loss, damage or Lendingkart) must pay the Fee in advance on or before the due dates set out in
compensation in relation to or arising from its use. Your Welcome Pack or which We agree with You from time to time and You must
A8:Valuable document registration re-pay Lendingkart the full amount paid by Lendingkart to Us on Your behalf for
If You register the details of Your valuable documents with us (driving licence, share Your CPP Membership.
certificates, insurance policies etc), We will hold those details safe should You ever need 2. CPP reserves the right to revise its Fee at any point of time but it will not change for
to provide these details when the originals are not at hand. Your Membership until the Period of Agreement.
A9: Lost PAN card replacement service
Should You lose Your PAN card We will help You to obtain a replacement PAN card free Cancelling Your Membership
of cost. We will liaise with You to send us the necessary documents required for this to 1. You have a right to cancel Your Membership within thirty (30) days of Your Start
facilitate in replacement of Your PAN card. Date. If You exercise this right to cancel then Your Membership will be cancelled
A10:Lost mobile phone reporting service - SIM blocking immediately and any payment You have made will be refunded in full. After
If You lose Your mobile phone, We will help You with the notifications that You need to thirty (30) days the Membership may be cancelled by the Member at any time
make to block Your SIM card. by giving at least fourteen (14) days written notice to us. You will be refunded the
A11:Mobile phone identifier (IMEI) registration service membership Fee as per the following refund grid:
If You register Your mobile phone IMEI number with us, We will hold it safe should You • Within 30 days: 100% refund
ever need these details. • Between 31 and 180 days: 50% refund
• After 180 days: Nil
No refund of Fee shall be due on cancellation under any circumstances if You have used Who We may pass Your details to and how they would be used
any of the features of the Service or if the cancellation notice is provided six (6) months Updating Your records
after the Start Date. We may ask Lendingkart to tell us about changes in Your contact details / details
We will cancel Your Membership on written notice to You if: specifically related to the Services (subject to any disclosure contract in this regard that
a. We do not receive advance payment of the Fee from You (or Lendingkart) on the You may have with Lendingkart) so We can update Your Membership records. This
date it is due; and/or may include asking for information about changes to any personal information (e.g.
b. You have failed to re-pay Lendingkart the full amount paid by Lendingkart to Us on telephone, mobile phone or fax numbers or email addresses).
your behalf for Your Membership and We are informed by Lendingkart to cancel
your Membership Providing the Service
c. You have at any time: If You ask us to report a lost Card, We will pass Your name and address and the details of
i. given us false or materially incomplete information in relation to Your the Card to the Issuer so that they can cancel it and provide a replacement, if requested
Membership; or by You.
ii. Committed a material breach of the terms and conditions of Your Membership. When You take the Membership, We pass Your personal details to our approved
suppliers to provide some of the services described in Section A. We will only pass to
Governing law and Jurisdiction them the minimum amount of information required for them to be able to identify You,
These terms and conditions are governed by and must be interpreted in line with the should You need these services. Our suppliers will pass Your information (such as Your
laws of the Republic of India. name, contact details, etc.) to third parties to enable them to assist You only in instances
We and You agree that all the disputes/differences arising out of or in relation to this when You require help from them.
Agreement shall be referred to the exclusive jurisdiction of and settled only by the courts We may pass Your personal information to our approved fulfilment and courier vendors
in Delhi. You and We agree that terms and all other communications will be issued in so that We can send correspondence to You and provide some of the features of the
English. Service to You.
Complaints Marketing and Market Research

If at any time You want to tell us about a problem with Your Membership please call us on To avoid contacting You unnecessarily about products or services You may already
1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (please prefix Your city have, We will compare Your details with information on prospect files prepared by our
STD code) or You can write to the Complaints Manager at: business partners. When We do this We may need to tell our business partners/third
CPP Assistance Services (Pvt) Ltd party suppliers/service providers that You have subscribed for the Service or hold a
P O Box No 826, product with us and disclose enough personal data to allow our business partners/third
Kalkaji Post Office, party suppliers/service providers to identify You on these files.
New Delhi - 110019 We and our approved suppliers/service providers may also use Your personal
We will do our best to revert to Your query within 48 working hours. We will also do our information to contact You about goods and services that might interest You or invite
best to send you communications as relevant from time to time to keep You informed on You to take part in market research surveys. You may be contacted either by post, phone
the progress. . or e-mail for these purposes. If You would prefer this not to happen, please let us know
If you think you are not getting a satisfactory response, You may escalate the matter to when You register, or call us at any time if You change Your mind.
[email protected]
Europ Assistance India Private Limited (EAI)
Recording calls When You take out a subscription, We pass Your personal details to EAI to provide the
We record all telephone calls made to us. We do this to: services described in Sections A1, A2 and A3. We will only pass to them the minimum
• provide a record of the instructions We have received from You; amount of information required for them to be able to identify You, should You need
• allow us to monitor quality standards; these services. EAI may pass Your information (such as Your name, contact details, etc.)
• help us with staff training; and to third parties to enable them to assist You only in instances when You require help
• meet legal requirements. from them.
All communications and Membership documents will be in English unless otherwise
agreed. Grievance regarding Data Protection issues
If at any time You want to tell us about a problem, discrepancy or grievance regarding
Your consent Your personal data/information/details or the processing thereof, please call our
By entering into this Agreement You hereby expressly accord Your consent and designated grievance officer Prachala Singh on 1800-419-4000 (Toll-free) or +91-
authorize us to collect all the required data/information including any sensitive personal 921244-4000 or 6000-4000 (if calling from a mobile phone, please prefix Your city STD
data or information from You to service You under this Agreement. Prior to providing code) or You can also write to our grievance officer at:
any information, You have an option not to provide the data or information sought under CPP Assistance Services (Pvt) Ltd
this Agreement by sending to us a written notice to that effect. P O Box No 826,
By entering into this Agreement, You hereby expressly accord Your consent that for the Kalkaji Post Office,
better performance of this Agreement We may transfer Your data/information to any New Delhi - 110019
city within India or to a country outside India as mentioned herein. If We do transfer Our grievance officer will do his best to expeditiously redress any issues/grievance
Your data within or outside India, We will make the appropriate checks to ensure that that You may have within a period of thirty (30) days from the date of receiving Your
Your data is adequately protected. grievance.
Remember that upon request, You have a right to see and review all the personal
information We hold about You and if found to be inaccurate or deficient, shall be
corrected or amended as feasible. If You would like to request this, please contact
our Customer Services Team on 6000 4000. Please note that there will be a separate
administration charge for the provision of this information. Please also note that We
will not be responsible for the authenticity of the information provided by You to us as
required under this Agreement.
You have the right to withdraw the consent earlier provided by You with respect to
providing Your data/information sought by us anytime while availing the Services. Such
withdrawal of the consent shall be intimated in writing to us. However, in the event that
You decide not to provide the data/Information sought by us or withdraw the consent
earlier given by You, then We retain the right to not provide the services for which such
data/information was sought.
Data Protection Notice

We will use the information You provide to:
• manage Your Membership;
• collect Fees when due; and
• provide the Service to You.
We may, from time to time, collect from You or Lendingkart Your personal information
(e.g. phone or fax numbers, or e-mail id etc.) to update Your records with Us or for the
purpose of providing You the Service.
We may pass Your personal information to our approved suppliers/service providers
including our group companies for the purpose of sending correspondence to You and
providing some of the features of the Service to You. We will only pass to them the
minimum amount of information required for them to be able to identify You, should
You need these Services. Our suppliers will pass Your information (such as Your name,
contact details, etc.) to third parties to enable them to assist You only in instances when
You require help from them.
They may contact You by post, landline telephone or, if You have previously agreed, by
email or mobile phone. By taking out Your Membership and by giving us Your address,
phone number and email address, You agree that We and our approved suppliers/
service providers may contact You using these methods, unless You have told us not
to. If You do not want Your details to be used for these purposes, please let Us know in
writing at any time.
How We protect Your data

We take data security very seriously and go to great lengths to ensure Your information
is protected against unauthorised use of any kind. We have appropriate measures in
place to safeguard the data We hold. Our Information and Data Security Systems at
CPP Group Plc have been verified by accreditation in the form of ISO 27001 and PCI-DSS
certificate for Information Security Management.
CPP-WS-LK-MITC&TCS-JAN2022
Our suppliers/service providers are vetted to ensure they comply with the necessary
data protection protocol before they are approved.
We are continually reviewing and updating our security procedures as new technologies
become available. All areas of our website where personal information is collected are
secure and will display the ‘padlock’ symbol for reassurance. Where information is
transferred it shall be encrypted using the latest encryption technology commercially
available.
Please refer to our data privacy policy at our website in.cppgroup.com for more details.
Cardsure Package Policy Terms and Conditions 6) The amounts refunded upon cancellation of purchases of products or services by the Cardholders.
Please read this document carefully and keep it in a safe place 7) Loss incurred due to gross negligence on part of the Cardholder.
1. Definitions
8) Any loss/Unauthorized Use occurring at a POS (Point of Sale) terminal which is not secured with
Bank - An entity licensed as a Bank under Banking Regulation Act, 1949 and permitted by the Reserve Bank technology infrastructure, i.e., Unique Key Per Terminal (UKPT), Derived Unique Key Per
of India to carry on banking business in India. Transaction (DUKPT), Terminal Line Encryption (TLE) as per Reserve Bank of India’s guidelines for
Beneficiary (or Insured) -The customer of the Policyholder who has purchased the Policyholder’s which the Card Issuer is liable.
assistance product and forms part of the Policyholder’s assistance product business group, thereby
9) Any loss in respect of credit and debit Cards used internationally which are not EMV Chip and PIN
enabling entitlement for coverage as an insured beneficiary under the Policy as an add-on benefit. enabled and for which the Card Issuer is liable.
Card(s) – Your credit, debit, ATM, prepaid, cash and other similar cards issued by Issuer.
10) Loss incurred due to erroneous debits arising on fraudulent or other transactions, where neither the
Claim – Any claim You make as a beneficiary under the Policy following a loss or Unauthorized Use of the Card Issuer nor the Cardholder are at fault, but the fault lies in the system and for which the Card Issuer
Card. will be liable.
Family – Family to include Spouse and Parents, specifically named by the Member, entitled to use the Policy.
Financial Institution – Institution as defined under section 45 I of the Reserve Bank of India Act, 1934 and LOSS ON CARD DUE TO FRAUDULENT INTERNET BASED TRANSACTIONS AND/OR MISUSE
OF PIN
shall include a Non Banking Financial Company as defined under section 45 I of the Reserve Bank of India
Act, 1934 Specific conditions
FIR - The First Information Report issued by the local police or such other authority as is appropriate in the Subject to the conditions and limits specified in Tables I & Product Benefit Summary Table, this
circumstances. Policy shall cover losses/Claims arising out of unauthorized internet based transactions,
Home – The place where You live and which You have given the address to the Policyholder, before making using the authorized CVV (Card Verification Value Code) or the PIN (Personal Identification
any Claim. Number) issued to the Cardholder by the Card Issuer, which has occurred up to a maximum of fifteen
(15) days prior to the reporting of the loss/Unauthorized Use to the Card Issuer through the
Insurer (or Company) – HDFC Ergo General Insurance Company Limited (IRDA Reg. No. 146).
Policyholder.
Issuer – Bank, Financial Institution or other institution that has issued a Card to the Cardholder.
Merchant Establishment - Establishments wherever located which honour the Card. Special exclusions
OTP - Dynamic one time password issued by the Card Issuer in connection with the usage of Card.
The Company will not make any payment for any Claim directly or indirectly arising from, or occasioned
PIN - Specific personal identification number assigned to the Cardholder by the Card Issuer in connection by, or due to:
with the Card.
Policy – Policyholder’s proposal, the Schedule, Company’s covering letter to the Policyholder, insuring 1) Any transactions not confirmed by the host website or the authorized bank.
clauses, definitions, exclusions, conditions and other terms contained in the Group Policy and any 2) Any errors made by the host website or the authorized bank.
endorsement attaching to or forming part thereof, either at inception or during the period of insurance, 3) Loss incurred by the Cardholder due to online transactions, effected on Indian websites and websites
issued by the Insurer to the Policyholder, for benefit of the customers of the Policyholder. hosted overseas not involving an outflow of foreign exchange from India, without the mandatory
Policy Period– The 12 (twelve) month period of time that the Beneficiary is enrolled into the Policy by the additional factor of authentication.
Policyholder. 4) Loss incurred due to erroneous debits arising on fraudulent or other transactions, where neither the
Policyholder – CPP Assistance Services Private Limited (‘CPP’). Card Issuer nor the Cardholder are at fault, but the fault lies in the system and for which the Card Issuer
Schedule - The schedule, and any annexure to it, attached to and forming part of this Policy. will be liable.
Unauthorized Use – Misuse of the Card by someone else other than You. 5) Loss incurred, through use of debit Cards, due to breach of security or failure of security mechanism of
You, Your – The Beneficiary. the Card Issuer.
2. Insurance Cover and Benefits under the Policy 6) Any transactions made using a PIN that has not been introduced by the Card Issuer in accordance with
Once You and Your Family Members become a part of the Policyholder’s assistance product business the Reserve Bank of India’s mandate.
group, and are registered by the Insurer as a Beneficiary, and thereafter if Your or Your Family Members’ 7) Loss incurred due to gross negligence on part of the Cardholder, including, but not limited to, insufficient
Card is subject to Unauthorized Use during the Policy Period, the Insurer will not pay more than the amount measures taken by the Cardholder to keep the PIN safe, and recording of the PIN in an intelligible form by
as mentioned in the Table I & Product Benefit Summary Tab le in any Policy Period for any loss and Claim the Cardholder.
thereon relating to the period falling during the Policy Period and also during the thirty (30) days period 8) Losses sustained by the Cardholders resulting, directly or indirectly, from any fraudulent or dishonest
before You reported the Card Loss to the Card Issuer through Policyholder subject to Schedule I, II and III acts committed by Cardholders in respect of the Card, with intent to defraud the Company or the Card
detailed below under which an Issuer holds You or Your Family Members liable to pay as a direct result of Issuer.
Unauthorized Use of the Card. In no event will Insurer pay You for any loss claimed by You due to Card Loss 9) Any loss/Unauthorized Use occurring at a POS (Point of Sale) terminal which is not secured with
outside of a period of thirty (30) days prior to the Card Loss report. technology infrastructure, i.e., Unique Key Per Terminal (UKPT), Derived Unique Key Per Transaction
(DUKPT), Terminal Line Encryption (TLE) as per Reserve Bank of India’s guidelines for which the Card
Table I : Fraud Cover Issuer is liable.
10) Any loss in respect of debit and credit Cards used internationally which are not EMV Chip and PIN
Sum Insured enabled and for which the Card Issuer is liable.
Period before
Fraud Cover Available reporting fraudulent LOSS ON CARD DUE TO UNAUTHORISED USAGE/ SKIMMING/ COUNTERFEIT/ PHISHING/ TELE-
(Please refer to Your Membership for
transaction PHISING/ COMPROMISED CARDS
limit on Sum Insured)
Specific conditions
Transactions involving PIN Subject to the conditions and limits specified in Tables – I & Product Benefit Summary Table, this
based frauds, Phishing, Tele- Up to Transaction amount or Sum In- Policy shall cover losses/Claims arising out of Unauthorized Use of Cards by skimming, counterfeiting,
phishing and Transactions From 0 to 30 days sured per member with no limit per card, phishing and compromised Cards which have occurred up to a maximum of fifteen (15) days prior to
where OTP is not required (if whichever is lower the Unauthorized Use being reported to the Card Issuer through the Policyholder.
card is lost/stolen)
Notwithstanding anything stated to the contrary in this Policy, this Policy shall be applicable to
the following:
Up to Transaction amount or INR 10,000 1) Any Unauthorized Use of a Card where property, labor or services are sold and delivered by a merchant
per card whichever is lower (within to an individual purporting to be the cardholder using telephone, fax machines, postal services or a
From 4 to 7 days
maximum limit of Sum Insured per computer based system or network.
member) (cards with limit upto 5 lakh)
2) Losses arising out of duplicate or counterfeit Cards issued by the Card Issuer without the Cardholder’s
knowledge.
3) Any loss or damage arising due to information obtained by unauthorized access to sensitive
Up to Transaction amount or INR 25,000
information, such as usernames, passwords and any Card details, by masquerading as a trustworthy
per card whichever is lower (within max-
Any card present or card not From 4 to 7 days entity in an electronic communication which is not owned, operated or contracted by the Card Issuer or
imum limit of Sum Insured per member)
present transaction (other than its bank Card processor.
(cards with limit above 5 lakh)
the transactions listed above) The Cardholder must notify the Policyholder as soon as practicable, but in any event not more than twenty
four (24) hours after receipt of notification of the Unauthorized Use.
Specific exclusions
1) Any loss or damage arising out of Card transactions effected outside the period of fifteen (15) days
Up to Transaction amount or Sum In- prior to the reporting of Unauthorized Use of the Card to the Card Issuer.
From 7 to 30 days sured per member with no limit per card,
2) Any loss or damage arising out of any Card transactions which have occurred after the
whichever is lower
Unauthorized Use has been reported to the Card Issuer.
3) Loss incurred, through use of debit Cards, due to breach of security or failure of security
mechanism of the Card Issuer.
4) Losses sustained by the Cardholders resulting, directly or indirectly, from any fraudulent or
Loss Reported within dishonest acts committed by Cardholders in respect of the Card, with intent to defraud the
No claim is payable under this Policy
3 days Company or the Card Issuer.
5) Loss incurred due to gross negligence on part of the Cardholder, including, but not limited to,
Up to Transaction amount or INR 10,000
insufficient measures taken by the Cardholder to keep his personal and sensitive information
Loss Reported per Transaction whichever is lower
Mobile Wallet Protection *# safe.
between 4 to 7 days (within maximum limit of Sum Insured
per member) MOBILE WALLET PROTECTION
Losses sustained by You due to fraudulent use of Mobile Payment Apps (Mobile Wallets) only if there is
Up to Transaction amount or Sum In-
From 7 to 30 days a simultaneous physical loss of the Phone and / or Gear. Police complaint of loss of phone / gear shall be
sured per member, whichever is lower
mandatorily required for this purpose. Losses incurred during 4-30 days pre reporting to mobile wallet
Issuer about the fraudulent use of mobile wallets loss of Mobile / Device, put together is restricted to
Please refer Benefit Summary Table for limit(s) on Sum Insured, as applicable to Your Membership Actual Loss or Sum Insured per member as mentioned in the Benefit Summary Table, whichever is lower:
SCHEDULE – I 3. General Exclusions

This Policy does not cover Your liability to an Issuer due to Unauthorized Use of Card if:
LOSS OR THEFT OF CARD/UNAUTHORIZED USE THROUGH EDC (ELECTRONIC DATA CAPTURING)
TERMINALS 1. Someone other than You who lives at Your Home uses the Card; or
Specific conditions 2. Any consequential loss of whatsoever nature; or
Subject to the conditions and limits specified in Tables I & Product Benefit Summary Tab le, this Policy shall 3. The losses are suffered as a result of any act of god, natural disaster, civil war, terrorist act or
cover any Claim or loss resulting from the Unauthorized Use of any Card, due to loss or theft of the Card, including any other similar occurrence.
Unauthorized Use through EDC Terminals (under which a Card Issuer holds the Cardholder liable to pay as a direct
result of Unauthorized Use of the Card subsequent to the loss or theft of the Card), which has occurred up to a 4. General Conditions
maximum of thirty (30) days prior to the reporting of the Card loss to the Card Issuer through the Policyholder.
Your cover under this Policy depends on Your meeting the following conditions:
Specific exclusions 1. You must meet all of Insurer’s and the Issuer’s terms and conditions. This applies to terms and
The Company will not make any payment in respect of: conditions set out here and any others which the Insurer changes or adds to this Policy at a later
1) Any loss or damage arising out of Card transactions occurring outside the period of thirty (30) days date. Any change or new addition by the insurer shall be intimated to You and shall become
prior to Card loss report to the Card Issuer. applicable to You from the date of such intimation.
2) Any loss or damage arising out of any Card transactions which have occurred after the loss or theft 2. You must declare the details of Your Family Members. In case you fail to do so, the Fraud
of Card has been reported to the Card Issuer. Insurance Cover may not be provided by the insurer for the Family Members.
3) Losses sustained by the Cardholders resulting, directly or indirectly, from any fraudulent or 3. You must provide the Insurer and/or the Policyholder with full and accurate information in
dishonest acts committed by Cardholders in respect of the Card, with intent to defraud the Card connection with Your Policy.
Issuer or the Company. 4. You must follow Your Issuer’s instructions and meet all their terms and conditions when using
4) Losses sustained by the Cardholders through forgery or alteration of or on any written instrument Your Card(s).
required in conjunction with any Card. 5. You shall immediately notify the nearest police station giving full particulars of the loss, which
5) Subject to the specific conditions applicable to Section I above, payments that the Card Issuer is legally in any case should be done within twenty-four (24) hours of actual Card Loss.
entitled to recover from the Cardholders, or the corporate or other legal entity agreeing to honour Card 6. You must report Card Loss to the Policyholder by telephone, immediately after you have
expenses incurred by the Cardholders for any prior periods. discovered the card loss.
7. You must do all that You reasonably can to avoid making a Claim and keep your Claims as low as possible.
8. You must provide the following documents while making a Claim:
a) Completed claim form in English/Hindi.
b) Attested Copy of the FIR to Police (or stamped police notification) in regional language
and translated in English/Hindi.
c) Card Statement certified by the concerned card division of the Issuer indicating
fraudulent transactions and consumer loss liability.
d) Letter of Subrogation on Rs.100 stamp paper.
e) Photo identity proof.
9. You must be over the age of eighteen (18) years and must be a resident of India.
10. You shall not transfer, assign or otherwise convey Your respective rights and duties under the Policy to
any other person.
11. Renewal of this cover is solely at the discretion of the Insurer.
5. Claims
If You need to make a Claim for loss incurred by You due to Card misuse under the Policy, please call the
Policyholder any time on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (please prefix your
city STD code). The Policyholder will then send You a claim form to fill in and return to the Policyholder. Your
Claims under the Policy must be received by Insurer within thirty (30) days of the loss. Please remember to
include all the documents that the Insurer asks for, including FIR if applicable. If You do not, the Insurer will
not be able to process Your Claim until the Insurer has received them. If the Insurer has received all the Claim
documents that the Insurer needs, the Insurer shall aim to process the Claims within twenty eight (28) days
counted from the date of receipt of all the claim documents. Insurer may at any time, before settlement of a
claim, appoint any External Agency to verify your claim, in which case, the claim shall be settled within 28
days after the receipt of report of the External Agency.
6. Other Insurance
If, at the time of any Claim, there is, or but for the existence of this Policy, would be any other policy of
indemnity or insurance in favour or effected by or on behalf of You that would be applicable to any Claim,
then the Insurer shall not be liable to pay or contribute more than its ratable proportion of any loss or
damage.
7. Cancelling this Agreement
The Insurer and/or the Policyholder will cancel Your Policy if You have at any time:
1. given false or incomplete information to the Insurer and/or the Policyholder; or
2. agreed to help anyone try to take money from the Insurer dishonestly; or
3. You have seized to be customer of Policyholder; or
4. Failed to meet the terms and conditions of this Policy, or to act openly and honestly towards
the Insurer.
8. Dishonest Claims
If You make a Claim which is in any way dishonest or false or produce any false document, proof or
explanation, the Insurer will refuse to make payment of any benefit under the Policy. If You receive a benefit
under the Policy and the Insurer later discovers that Your Claim was dishonest or false, the Insurer and/or
the Policyholder will take steps to recover from You the payment(s) made by the Insurer.
9. Governing Law& Jurisdiction
These terms and conditions are governed by and must be interpreted in line with the laws of the Republic
of India. You, the Policyholder and the Insurer agree that all the disputes/differences a rising o ut o f o r i n
relation to this Agreement shall be referred to the exclusive jurisdiction of and settled only by the courts in
India. You and We agree that terms and all other communications will be issued in English.
10. Role of the Policyholder
The Policyholder will merely act as an administrator in respect of the Policy. This shall give You one point of
contact and will enable the Insurer to deal with Your Claim or query quickly and concisely.
The role of the Policyholder in discharging its obligations hereunder shall be that of a mere facilitator, and
the Policyholder is not and shall not be liable to You for any Claim, loss, damage, or compensation caused in
relation to or arising from or in connection with the Policy.
11. Complaints
If at any time You want to tell the Policyholder about a problem with Your Policy, please call the Policyholder
on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (please prefix your city STD code) or You
can write to the Manager-Customer Services at:
CPP Assistance Services (Pvt) Ltd
P O Box No 4337, Kalkaji Post Office, New Delhi - 110019
The Policyholder will make best efforts to answer Your query within five (5) working days. If the Policyholder
has not replied to Your complaint by then, the Policyholder will send You an acknowledgement letter to keep
You informed of progress.
For full details of Insurance benefits and terms and conditions and exclusions, please refer to the Policy
Terms and Conditions and Schedule issued by the Insurer. You may contact the Policyholder or the Insurer
in this regard.
HDFC-APRIL 2023

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Wallet Safe

Welcome to a worry-free life!

URL: www.cppindia.com/membersarea | Username:

CPP Wallet Safe - Membership Details Cum Sales Proforma

Membership No. IAI123088 Membership Fee : Rs. 1599*

Start Date: 10/11/2023 End Date: 10/11/2024

Card No. : Payment Card / Acc: Lendingkart

Company CIN: U67120DL2007PTC170592 Company PAN No: AADCC2489H GSTIN: 06AADCC2489H1ZM

24x7 Customer Care: Corporate Address:

Complimentary Card and Mobile Wallet Fraud Protection*

Benefits Category Benefits in detail Variant 1 Variant 2 Variant 3 Variant 4 Variant 5

Emergency Hotel Bills / Travel tickets -

Internet security by F-Secure (For laptops/

Breakdown support, battery jumpstart, flat

Gaana Plus - Music Subscription - Single

Cards, Valuable Document Registration Yes Yes Yes Yes Yes

SIM Card Blocking & IMEI Number

Number of days covered for Card fraud

Protection against frauds (Transactions

Rs 100,000 Rs 100,000 Rs 100,000 Rs 200,000 Rs 300,000

1 year, 1 year, 2 years, 3 years, 3 years,

Your unique license key will be displayed on the screen

4. Enter the unique license key when prompted

ZEE5 - LIVE TV Subscription

3. Scroll down, click on the ‘Have a prepaid code?’ tab

5. Enter your Mobile Number or Email ID and Proceed

6. Verify using the One-Time Password (OTP) option or Enter Password

7. Your One Year ZEE5 membership is now active!

8. Download the ZEE5 App on your smartphone and Login

9. Enjoy your 12 months ZEE5 All Access Annual Subscription!

Note: Please use the promo code within 90 days of receipt.

Gaana Plus- Music Subscription

2. Enter the unique coupon code

3. Download the Gaana App on your smartphone

Note: Please use the promo code within 90 days of receipt.

Complaints Marketing and Market Research

Data Protection Notice

How We protect Your data

SCHEDULE – I 3. General Exclusions

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