9600 SERIES VOIP

SIP 2017
USER GUIDE
9600IPMWD5, 9600IPMWD, 1-Line IP Handset Kit
9602IPMWD5, 9602IPMWD, 2-Line IP Handset Kit
Table of Contents
9600 Series VoIP Phone Map . . . . . . . . . . . . . . . . 3 3.2 Network Settings . . . . . . . . . . . . . . . . . . . 12
9600 Series VoIP Handset Kit Phone Map. . . . . . 4 3.2.1 WAN Settings. . . . . . . . . . . . . . . . . . 12
3.2.2 Basic Settings. . . . . . . . . . . . . . . . . 12
3.2.3 DHCP. . . . . . . . . . . . . . . . . . . . . . . . . 12
Quick Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
3.2.4 Static IP Settings . . . . . . . . . . . . . . . 12
Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
3.2.5 PPPOE Settings (Point to Point
Standards and Protocols. . . . . . . . . . . . . . . . . . . . 6 Protocol over Ethernet) . . . . . . . . . . . . . . 12
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 3.2.6 802.1X Settings. . . . . . . . . . . . . . . . . 12
1.1 Overview of Hardware. . . . . . . . . . . . . . . . . 6 3.2.7 LLDP Settings . . . . . . . . . . . . . . . . . 13
1.1.1 Base Unit . . . . . . . . . . . . . . . . . . . . . . 6 3.2.8 LAN Settings. . . . . . . . . . . . . . . . . . 13
1.1.2 DECT Handset . . . . . . . . . . . . . . . . . . 6 3.3 VoIP Settings. . . . . . . . . . . . . . . . . . . . . . . 13
1.2 Overview of Software . . . . . . . . . . . . . . . . . 7 3.3.1 Primary Register . . . . . . . . . . . . . . . 13
1.2.1 Configuration Methods . . . . . . . . . . . 7 3.3.2 Audio Settings . . . . . . . . . . . . . . . . . 14
1.2.2 Specs Overview . . . . . . . . . . . . . . . . . 7 3.3.3 Call Features . . . . . . . . . . . . . . . . . . 15
1.3 Understanding Buttons and Hardware. . . . . 7 3.3.4 Dialing Rules . . . . . . . . . . . . . . . . . . 16
2. Operating Method for Dialing. . . . . . . . . . . . . . 9 3.3.5 Multicast Paging . . . . . . . . . . . . . . . 17
2.1 How to Dial a Phone . . . . . . . . . . . . . . . . . . 9 3.3.6 Advanced Settings. . . . . . . . . . . . . . 17
2.1.1 Basic Call . . . . . . . . . . . . . . . . . . . . . . 9 3.4 QoS Settings (Quality of Service)/
2.1.2 Hold and Resume. . . . . . . . . . . . . . . . 9 Virtual LAN (VLAN) . . . . . . . . . . . . . . . . . . . . . 18
2.1.3 Volume Control. . . . . . . . . . . . . . . . . 10 3.5 Provisioning. . . . . . . . . . . . . . . . . . . . . . . . 18
2.1.4 Mute . . . . . . . . . . . . . . . . . . . . . . . . . 10 3.5.1 Provisioning Options . . . . . . . . . . . . 18
2.1.5 Multi-Function Memory Keys . . . . . 10 3.5.2 Provisioning Server Settings. . . . . . 19
2.1.6 Three-Way Conversation. . . . . . . . . 10 3.5.3 AutoUpdate Settings . . . . . . . . . . . . 19
2.1.7 Transfer . . . . . . . . . . . . . . . . . . . . . . 10 3.5.4 WebUI Management. . . . . . . . . . . . 20
2.1.8 Call Park. . . . . . . . . . . . . . . . . . . . . . 10 3.6 System Settings. . . . . . . . . . . . . . . . . . . . . 20
2.1.9 Redial . . . . . . . . . . . . . . . . . . . . . . . . 10 3.6.1 Logging Server. . . . . . . . . . . . . . . . . 20
2.1.10 Register Handset. . . . . . . . . . . . . . 10 3.6.2 Time Settings. . . . . . . . . . . . . . . . . . 20
2.1.11 Delete Handset. . . . . . . . . . . . . . . . 11 3.6.3 User Management. . . . . . . . . . . . . . 21
2.1.12 Switch between Base 3.6.4 System Actions. . . . . . . . . . . . . . . . . 21
and Handset . . . . . . . . . . . . . . . . . . . . . . . 11 3.6.5 DECT­—Digital Enhanced Cordless
2.1.13 Switch between Line 1 Telecommunications. . . . . . . . . . . . . . . . . 21
and Line 2 . . . . . . . . . . . . . . . . . . . . . . . . . 11 4. Tech Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
2.1.14 Base Phone and Cordless 4.1 LLDP—Tech Notes . . . . . . . . . . . . . . . . . . 22
Handset Can Maintain Independent
4.2 802.1x—Tech Notes. . . . . . . . . . . . . . . . . . 23
Conversations . . . . . . . . . . . . . . . . . . . . . . 11
4.3 DHCP Options—Tech Notes . . . . . . . . . . . 23
3. Web Interface Settings . . . . . . . . . . . . . . . . . . 11
4.4 QuickKey DialPad Shortcuts. . . . . . . . . . 24
3.1 Home Page—Summary of Network
Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Important Safety Information. . . . . . . . . . . . . . . 26

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9600 Series VoIP Phone Map

3
1
4
5
6
7

8
9

10 11

BASE FEATURES AND CONTROLS

1. Cordless handset
2. Faceplate with plastic overlay
3. Up to 2 rows of 0, 5, or 10 Memory keys
4. Dial Pad
5. Redial key
6. Handset Locate key
7. Volume s (increase) and Volume t (decrease) keys
8. 1-line: Row with Mute and Speaker keys
2-line: Row with Hold, Line 1, Line 2, Mute, and Speaker keys
9. Message Waiting Indicator (MWI) light
10. Charging Indicator
11. In Use—Ringer indicator

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9600 Series VoIP Handset Kit Phone Map

1
2
3

6
7
4

8
5

HANDSET KIT
1. Message Waiting Indicator (MWI) light
2. Cordless handset
3. Handset faceplate with plastic overlay
4. Cordless handset charging stand
5. Battery charging light
6. 1-line: Row with Talk, Hold, and Mute keys
2-line: Row with Line 1, Hold/Conf, and Line 2 keys
7. Dial pad
8. Row with Redial, Volume controls, and FNC keys

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Quick Start where the phone will attempt to reach an address
of https://provision.cetis.com during its boot-
up process. At that address, the installer will
have an account with a list of their phones’
Cetis’ next generation of SIP phones has several
valid MAC addresses, and an URL for another
deployment options available through the
server where the phones’ configuration files
network. All of them require the download and
reside. The phone will then go to that re-directed
application of a configuration file with all the
address and download the configuration file of
necessary parameters in place to navigate their
<macaddress>.cetis.cfg and apply it. The phone
network and register to a SIP PBX/server. The
is then configured.
recommended method of starting is to use the
provided tools to create uniform configuration Alternatively, as the phone boots-up, it will by
files, as each phone endpoint does require a default be configured to enable LLDP and DHCP.
unique configuration file to operate correctly. This will help to navigate the network to the
The configuration file is the sum of all of the proper VLAN and obtain its IP address as well
parameters found in the web interface of the as the Provisioning Server’s IP address through
phone and constitutes its complete programming a DHCP Server (DHCP Options 60/43 or 66).
information. By using the Mass Configuration The phone will either download its config file as
utility tools, you can ensure that the substitution <macaddress>.cetis.cfg or, if that file is not found,
of values is not subject to human error that may the phone will produce a audio prompt (“doodle-
happen when programming several hundred doodle”) tone as well as flashing lights to prompt
phones by hand. the user to enter a “Config ID”.

The initial step in creating a template After inputting the ConfigID through the
configuration file is to program the phone via numeric keyboard and ending with #, the phone
web interface for your network and then export will download the configuration file named
that file from within the web interface. To start <ConfigID>.cetis.cfg from the Provisioning
programming the phone, power the phone with Server. If the download is successful, the phone
PoE into the WAN port of the phone. When you first will apply the configuration and re-boot. If it
hear the “doodle-doodle” configID tone you do not failed—no file found or no server configured—the
want to download a config file; instead, press # phone will boot with default settings.
directly to enter into the default standby status.
After the phone enters into the default standby
status, press **47# (** I P #) on the keypad to make
the phone recite and/or display its own IP address.
Function
With that IP address, you may log in and check
the existing configuration or begin programming 1. Support DHCP assigns IP address, etc.,
the phone through the web interface. Once automatically
programmed and tested in the local environment, 2. Support PPPoE (used while connecting
export that config file and use it as a template ADSL, cable modem)
configuration file in the Mass Configuration tool. 3. Firmware and configuration can be
updated via HTTP, HTTPS, FTP, and TFTP
For Cloud-based systems installers, there is a
4. Hold function
new zero-touch method of deployment that
5. Speed-dial
employs a re-direction server, allowing the
6. DND (Do not disturb), black list, hotline
installer to simply place a phone on the network,
function

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 7. Voicemail message
8. Configurable via common browsers 1. Introduction
9. Remote management function
10. Classification management for common
This Cetis SIP endpoint device is SIP 2.0 compliant
user’s password and super-user’s
with RFC 3261, and some configuration is
password
necessary before using the phone. The base is
11. Support **codes function
connected via networking cable and powered via
12. Call waiting
802.3af PoE (Power over Ethernet). If the endpoint
13. Auto answer
is a cordless set, the handset is a DECT radio
14. Call park
device that synchronizes to the base. If the set is
15. Call transfer
a corded device, the handset coil cord is simply
16. Three-way conference
plugged into the proper port on the base. This
17. 802.1x authentication
manual will illustrate how to setup the phone
18. LLDP feature
through the keypad and web interface.

1.1 Overview of Hardware

Standards and Protocols 1.1.1 BASE UNIT
The base unit has a WAN interface and LAN
• IEEE 802.3 /802.3 u 10 Base T / 100Base TX interface for a total of two network ports. The
• PPPoE default WAN interface is a DHCP Client. The user
• DHCP Client and Server will connect the WAN interface to a PoE switch
• Support G.711a/u,G729, G723.1 Audio Codec to obtain power and an IP address, and connect
• SIP RFC3261 the LAN interface to a computer to bridge the
• TCP/IP: Internet Transfer and Control Protocol network or configure virtual LAN networks. The
• RTP: Real-Time Transport Protocol administrator username “admin” and password
• VAD Save Bandwidth “admin” is used to login and configure the set
• TFTP: Trivial File Transfer Protocol via HTTP web browser access. Only the WAN
• 802.3af POE interface supports 802.3af Power Over Ethernet.
The LAN port can be setup to mirror the WAN
port for diagnostic troubleshooting or disabled
entirely.

1.1.2 DECT HANDSET

The DECT handset is automatically synchronized
to the base and operates at 1.9 GHz in North
America and 1.8 GHz in many parts of Europe.
The handsets auto-negotiate with the base
through the charging leads on the base/cradle
for seamless, secure cordless communications.
Setting the handset (with connected battery)
into the cradle (when powered by PoE) will
synchronize the handset to the base.

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1.2 Overview of Software DTMF
1.2.1 CONFIGURATION METHODS • IN Band  • SIP Info  • RFC2833
Tone
3.x firmware configuration and firmware updates
• Ring Tone • Dial Tone
can be controlled by:
• Ring Back Tone • Busy Tone
• Using a web browser to setup configuration Phone Function
and update the firmware. Press the key • Volume Adjustment   • Speed Dial Key
strokes **47# (** I P) #, and the phone will IP Assignment
announce its IP address from the audio
• IP (Static IP)  • DHCP  • PPPoE
speaker. Input this IP address directly into the
Security
browser address field to reach the login page
• HTTP 1.1 Basic/Digest Authentication for
of the phone. The default username/password
Web Setup
is admin/admin.
• MD5 for SIP Authentication (RFC2069/RFC2617)
• Downloading configuration files from a
• SRTP/TLS for Secure Conversation
provisioning server. Create configuration
• HTTPS for Secure Provisioning
file for the phone(s), and place it on the
QoS
provisioning server. Ensure provisioning
server is reachable by phone. • QoS Field
NAT Traversal
1.2.2 SPECS OVERVIEW • STUN
Network Protocol Configuration
• SIP v2(RFC3261) • Web Browser • Keypad • Via Config File
• IP/TCP/UDP/RTP SIP Server
• IP/ICMP/ARP/RARP/SNTP • Support two SIP servers working at the
• TFTP Client/DHCP Client/PPPOE Client same time
• SSH/HTTP Server • Provide a backup SIP server
• DNS Clients Firmware Upgrade
Codec • TFTP  • HTTP  • HTTPS  • FTP
• G.711a
• G.711u:
• G.723.1:
1.3 Understanding Buttons and
• G.729 Hardware
• G.722 You can use the tables that follow to identify the
Voice Quality buttons and hardware on your phone.
• VAD: Voice Activity Detection
Base Keys Functions
• AGC: Automatic Gain Control
Keys Mode Function/Display
• AEC: Automatic Echo Cancellation
Volume + Calling Increase volume
• SRTP: Secure Real-Time Transport Protocol
Config Choose page (page up)
Call Function
Volume - Calling Reduce volume
• Call Hold • Call Forward
• Call Waiting • Caller ID Config Choose page (page down)

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Keys Mode Function/Display Keys Mode Function/Display
Message Dialing Pick up the voicemail 6 Dialing “6”
message Config “6”, “m”, “n”, “o”, “M”,
Line 1 Hook-on Pick up “N”, “O”
Talking Hold or resume 7 Dialing “7”
Line 2 Hook-on Pick up Config “7”, “p”, “q”, “r”, “s”, “P”,
Talking Hold or resume “Q”, “R”, “S”
Page Hook-on Press to call handset; 8 Dialing “8”
press this key for 3 s to Config “8”, “t”, “u”, “v”, “T”, “U”,
register handset “V”
Speaker Talking Between the handset 9 Dialing “9”
and speaker switches Config “9”, “w”, “x”, “y”, “z”,
Mute Talking Mute function “W”, “X”, “Y”, “Z”
Redial Dialing Redial the last number 0 Dialing “0”
and make a call Config “0”, “*”, “#”, “$”, “&”,
Hold Calling Hold or resume or park “?”, “!”, “<”, “>”
key * Dialing “*”
M1~M7 Dialing 7 speed dial numbers or Config “*”, “.”
the second function # Dialing Dial as the first number
Menu On-hook Press this key to store or finish number sign
number; press this for
3 s to enter the phone Handset Keys Functions
menu Keys Mode Function/Display
Config Confirm/enter to the Volume + Talking Increase receiver volume
next sub-menu Hook-on Increase ringer volume
Enter Config Exit /return to the first Volume - Talking Reduce receiver volume
menu Hook-on Choose ringer volume
1 Dialing “1” Line 1 Hook-on Pick up
Config “1”, “space”, “@”, “_”, ON/OFF Talking Hold or resume
“-”, “/”, “%” Line 2 Hook-on Pick up
2 Dialing “2” ON/OFF Talking Hold or resume
Config “2”, “a”, “b”, “c”, “A”, “B”, Redial Dialing Redial the last number
“C” and make a call
3 Dialing “3” Hold/ Calling Hold or resume or
Config “3”, “d”, “e”, ”f”, “D”, “E”, Conf conference
“F” FNC Talking Call transfer
4 Dialing “4” Hook-on Press for 5 s to adjust
Config “4”, “g”, “h”, “I”, “G”, “H”, the incoming call ringer
“I” types, use the number
5 Dialing “5” keys 1-6 to choose ringer
Config “5”, “j”, “k”, “l”, “J”, “K”, type
“L”

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Keys
1
Mode
Dialing
Function/Display
“1”or press for 3 s
2. O
 perating Method
to pick up voicemail
message
for Dialing
Config “1”, “space”, “@”, “_”,
“-”, “/”, “%” 2.1 How to Dial a Phone
2 Dialing “2” You can place calls after the phone is successfully
Config “2”, “a”, “b”, “c”, “A”, “B”, registered to a SIP server/IP-PBX. Please confirm
“C” that all cables for power and network connectivity
3 Dialing “3” are correct.
Config “3”, “d”, “e”, ”f”, “D”, “E”,
“F” 2.1.1 BASIC CALL
4 Dialing “4” 1. Place a call using the handset:
Config “4”, “g”, “h”, “I”, “G”, “H”, Line 1/Line 2 is in off-hook status, dial
“I” a number, and then dial # as the ending
5 Dialing “5” character after the last digit to immediately
Config “5”, “j”, “k”, “l”, “J”, “K”, send the digits to the SIP server.
“L” 2. Place a call using the speakerphone:
6 Dialing “6” The phone has an active keypad. That
Config “6”, “m”, “n”, “o”, “M”, means pressing a number on the dial-pad
“N”, “O” will take Line 1 off-hook: dial the number
7 Dialing “7” and then dial # as the ending character
after the last digit to immediately send the
Config “7”, “p”, “q”, “r”, “s”, “P”,
digits to the SIP server.
“Q”, “R”, “S”
8 Dialing “8” 2.1.2 HOLD AND RESUME
Config “8”, “t”, “u”, “v”, “T”, “U”,
1. You can hold and resume calls. Only
“V”
one call can be active at any given time
9 Dialing “9”
on a corded phone; all other connected
Config “9”, “w”, “x”, “y”, “z”,
calls must be placed on hold. Two-line
“W”, “X”, “Y”, “Z”
cordless phones can have up to two active
0 Dialing “0”
conversations.
Config “0”, “*”, “#”, “$”, “&”, 1) Put a call on hold
“?”, “!”, “<”, “>” Make sure the call you want to put on
* Dialing “*” Hold is enabled, then press the Hold key.
Config “*”, “.” 2) Resume a call from hold
# Dialing Dial as the first number Make sure the appropriate call is
or finish number sign enabled, then press the Hold key or
press the Line 1 or Line 2 key to resume
the call on whichever line was on Hold.
2. Call Park feature
Enable Call Park feature and the Hold key
can be used as a Park key (see below).

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2.1.3 VOLUME CONTROL Attended Transfer—User A is conversing with
user B. A wants to transfer the call conversation
Press VOL+ to increase the volume and press
with B to user C. User A would press the Transfer
VOL- to decrease.
key (a speed dial programmed with transfer
2.1.4 MUTE function) and call user C. After the call between
user A and user C is connected, user A would
If you do not want the called party to hear your
hang up to leave the call and finalize the transfer
end of the line, press the Mute key; they will not
function to connect user B with user C.
hear your conversation or background noise. You
will still hear their conversation. This is often 2.1.8 CALL PARK
used while in conference calls.
The Hold key can be configured to utilize a Call
2.1.5 MULTI-FUNCTION MEMORY KEYS Park function. Call Park is essentially sending an
active call to a place holder on the server where
The speed dial memory keys have multiple
someone else can then retrieve the call from its
modes of operation. They may also be used as
“parking spot.” Many PBXs have a Call Park and
hold, DND, transfer, and conference functions.
Call Retrieval special feature code.
See the web settings of the call feature function.
Park is programmed in the phone under Call
Features > Programmable Keys and MWI Number
section. Set Park Mode: to Park | Hold Key Active:
The parking place code or pilot number | Hold
Key Idle: The retrieval from parking place code.

2.1.9 REDIAL
2.1.6 THREE-WAY CONVERSATION
Press the Redial key to dial the last number
If Line 1 is holding and Line 2 is talking on called. By default, the last number dialed will be
an active call, initiate a conference call by erased after 60 minutes to protect guest privacy.
pressing the conference key connecting all This time is configurable under Dialing Rules >
three parties. When the phone is in three-way Dialing Rules Configuration from 0~60.
conference, the user cannot switch between
base and handsets. 2.1.10 REGISTER HANDSET
2.1.7 TRANSFER The handset on the IP DECT phone is essentially
a radio, and can register to the base in two ways:
The phone is capable of blind and attendant manual registration and automatic registration.
transfers. For example:
Manual Registration: While on-hook, press the
Blind Transfer—User A is conversing with user Page key on the base unit for three seconds
B. A wants to transfer the call conversation with to begin the handset registration mode. The
B to user C. User A would press the Transfer key Message indicator light will begin to flash. Press
(a speed dial programmed with transfer function) the * key for 3 seconds to register the handset,
and call user C. Press the Transfer key again to then you will hear a confirmation tone indicating
leave the call and finalize the transfer function to a successful registration.
connect user B with user C.
Automatic registration: Place the handset in the
cradle of the base. The Message light begins to

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flash, indicating the handset is in register mode;
the ON/OFF light on the handset flashes at the 3. W
 eb Interface
same time. If the handset registers successfully
to the base, then the Message light on the base Settings
and the ON/OFF light on the handset will stop
flickering and will give the prompt tone for a
Connect both the phone and your PC on the same
successful registration.
LAN (Local Area Network), open the browser and
Note: Each base phone can register up to 5 enter the IP address of the phone. The browser
handsets. will ask you to enter the username and password.
Please enter the username and password as
2.1.11 DELETE HANDSET to login. Default username and password are
Hold down the page key until the MWI light starts admin/admin.
blinking, then release the page key and press it 7
times. After this the MWI light should start blinking
rapidly. After the page light as stopped blinking
rapidly, all handset registrations should be deleted.

2.1.12 SWITCH BETWEEN BASE AND

HANDSET
When a call is active on the base phone, press
the Line 1 or Line 2 handset key and the handset
will pick up the active call. If a call is active on
3.1 Home Page—Summary of
the handset, press the Line 1 or Line 2 key on the
base to switch the conversation to the base. Network Parameters
After entering the username and password, the
2.1.13 SWITCH BETWEEN LINE 1 AND following screen is displayed:
LINE 2
When Line 1 is on Hold and Line 2 is active, press
the Line 1 key, and Line 1 will no longer be on
Hold—Line 2 is now on Hold. If Line 2 is on Hold
and Line 1 is active, press the Line 2 key for Line
2 to resume and for Line 1 to be placed on Hold.

2.1.14 BASE PHONE AND

CORDLESS HANDSET CAN MAINTAIN
INDEPENDENT CONVERSATIONS
The base phone and the cordless handset can
maintain conversations independently, with true
two-line functionality. For example, Line 1 can
place a call from the base phone to one phone
destination while Line 2 from the cordless
handset can be active to a separate destination.

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3.2 Network Settings 3.2.3 DHCP
You can get your network information from this If there is a DHCP server in your local network,
page: the phone will automatically obtain WAN port
network information from your DHCP server.

3.2.4 STATIC IP SETTINGS

If you wish to set the phone to a static IP address,
configure the IP address, subnet mask, and
3.2.1 WAN SETTINGS gateway here. DNS servers configured under
Basic Settings will be used.
WAN port network settings page can be used to
configure network access settings. Some vendors
call it the network port. This port is used to power
(POE) and connect the phone to the network.
Supports static IP, DHCP (to obtain dynamic IP Static IP Setting (Required if Network Mode Is
address), and PPPoE. Set to Static IP)
Static IP Address Set static IP address.
Subnet Mask Set network mask of static
IP.
Default Gateway Set default gateway IP
address of static IP.

3.2.5 PPPOE SETTINGS (POINT TO

POINT PROTOCOL OVER ETHERNET)

PPPoE Setting (Required if Network Mode Is

Set to PPPoE)
User Account Set your PPPoE user
3.2.2 BASIC SETTINGS account.
Password Set the password of your
PPPoE account.

3.2.6 802.1X SETTINGS

Basic Setting 802.1x Settings
Network Mode Select WAN port network
mode. Default is DHCP.
Link Mode Auto is default.
Primary DNS Set the primary DNS IP
address. 802.1x_Enable Enable or disable 802.1x
Secondary DNS Set the secondary DNS IP authentication.
address. 802.1x_UserName 802.1x User name.

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802.1x_Password 802.1x Authentication • Disable—LAN port can not be used to connect
password. ethernet devices to the network.
802.1x_Type Multicast (default) or
Broadcast.

3.2.7 LLDP SETTINGS

LLDP Settings If NAT is selected/enabled, you may use the phone
as a DHCP server as well. This is not a feature
often used in the intended hotel guestroom
setting. More often the LAN is left as bridge,
LLDP Enable Enable or disable LLDP and additional QoS/VLAN settings are applied
feature. to separate Data (LAN) and Voice (WAN) traffic.
Please see QoS settings.
Packet Interval 120 (default).
LLDP-MED (Link Layer Discovery Protocol-
Media Endpoit Discovery) is a vendor-neutral link
layer protocol in the Internet Protocol Suite used
by network devices for advertising their identity,
capabilities, and neighbors on an IEEE 802 local
area network, principally wired Ethernet. LLDP-
MED is enabled by default on the phone and is
used to help the phone navigate to the correct 3.3 VoIP Settings
VLAN. If properly configured on the L2 switch, the You can get your SIP account information and
phone should arrive on the VLAN segment it is registration status from this page.
directed to. Once on the correct VLAN, the phone
will try to obtain an IP address via DHCP.

3.2.8 LAN SETTINGS

The LAN port is used to provide network
connectivity to guest ethernet devices such as
laptops. It has several modes of operation: 3.3.1 PRIMARY REGISTER
• WAN/LAN Mirror—All WAN traffic is mirrored You set up your SIP account on this page. These
to the LAN port. This can be used for diagnostic are the minimum required variables to enable
troubleshooting of the phones connection by the phone on a SIP PBX server.
plugging in a capture device such as a laptop
with Wireshark into the LAN port.
• Bridge—LAN traffic is passed-through the
WAN port unaltered (unless QoS settings
are specified, see appropriate section) to the
access switch.
• NAT—The WAN port address is used to
translate IP connections of devices that are
connected to the WAN.

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 Protocol Control
MWI Set Disable/Enable message
Subscribe waiting through pull-down
menu, including:
Disable: MWI is disabled, even
if received NOTIFY message
from the server indicating
new voicemail, phone will not
prompt.
Enable (Subscribe): MWI is
enabled and SUBSCRIBE will
be sent, if the server sends
Register
NOTIFY message indicating
Register Server
new voicemail received, MWI
Use Service Enable or disable this SIP
LED will blink to prompt.
account. Default is Disabled.
Enable (No Subscribe): MWI
Display Name Set display name of your SIP is enabled, but phone will
account. not send SUBSCRIBE, if the
User Name Set user name (SIP account server sends NOTIFY message
number). indicating new voicemail
Authorization Set authorization user name of received, MWI LED will also
User Name your SIP account. blink to prompt.
Password Set password of your SIP Subscribe Set subscribe expire time. The
account. Expire unit is a second. Default is 300.
Register Set register server’s port Local SIP Port Set the port to send receive
Server Port number. Default is 5060. SIP packets (when transport is
Register Set register server’s IP UDP). Default is 5060.
Server address or domain name. DTMF Select DTMF mode. Choices
Address can include RFC2833, In
Domain Set server authentication Band, and SIP Info. Default is
Realm realm. RFC2833.
Outbound Set if your service provider has Anonymous Set to reject anonymous calls.
Proxy different proxy server from Call Rejection Default is OFF.
register server. Most of the PRACK Enable or disable PRACK.
service providers use the same Rport Open or close the rport
address for both servers. mechanism.
Register Set register expire time. The Transport UDP/TCP transmission mode.
Expire unit is a second. Default is 300.
SIP Backup Set the operation of the 3.3.2 AUDIO SETTINGS
Type Backup SIP server You can adjust sound and volume settings, set
SIP Backup Set the IP address of the codecs and ring types and international signal
Server Backup SIP server standards on this page.

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 Codec ID Settings
DTMF Set the default DTMF payload
Payload ID.
(RFC2833)

3.3.3 CALL FEATURES

You can set call features, program Speed Dial
button functions and Message Waiting Indication
buttons, as well as create blocked and/or
restricted lists on this page.

Audio Settings
Sound and Volume Control
Handset Set output volume of handset.
Ranges from 1–7. Default is 5.
Speaker Set output volume of speaker.
Ranges from 1–7. Default is 5.
Ring Tone Set volume of ring tone. Ranges
from 1–5. Default is 5.
Ringer Turn Ringer off or on.
Ringer Type Select ringer type.
Codec Setting
Codec #1–6: Prioritize the codec selections,
there are six choices:
• G.711a
• G.711u
• G.729
• G.723.1
• G.722
• iLBC
Packet Data Size of the RTP packet size.
Size Default is 20 ms.
Voice VAD/CNG
VAD Enable or disable Voice Activated
Detector function. VAD can reduce
RTP data to not send silence
packet. Default is Enabled.
CNG Enable or disable Comfort
Noise Generation when silence
is detected in the conversation.

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Call Features Forward Select the type of call forward:
Programmable Keys & MWI Number Type Default is Disable.
Mem1– 1. Input speed dial number. OR Disable: Disable call forward.
Mem10 2. Configure the second feature: All Forward: The caller is always
Every memory key can be set as a forwarded to the appointed phone.
feature key to hold, DND, transfer, Busy Forward: If the phone is busy, it
or initiate a conference. will forward to the appointed phone.
MWI Input voice mail number. No Answer Forward: If no answer,
Number it will forward to the appointed
Park Enable or disable the Call Park phone.
Mode feature Forward Call the forwarded phone number.
Hold Key Configure the number of the Park Number
Active key. In Park mode, if a call is active Enable Enable or disable no answer time
on either line, press the Hold key Call Time out. Default is enabled.
to actively call the parking slot Out
number. This is a feature to place a No No answer call forward time
call into a parking slot on the PBX if Answer setting. Default value is 20 s.
the PBX is capable of that feature. Time Out
Hold Key Configure the number of the Call Enable/disable Call Waiting.
Idle Park key. In Park mode, if no call Waiting
is active and a line is available, Do Not Enable this option to refuse any
execute Idle by pressing the Hold Disturb calls.
key. Hold will call the programmed Ban Enable or disable outgoing calls.
number (usually to retrieve a call in Outgoing Default is OFF.
a parked state).
In the Blocked List section of the web page, click
Hotline Program a hotline number for
ADD to add a blacklisted number from which you
Number immediate dialing when off-hook.
do not want to receive calls:
Warm Set waiting time for the user
Line picking up the phone to dial hotline
Time number. The range is 0–30 s;
default is 4 s.
If warm line time is 0 s, then
hotline number will be sent right
away after off-hook.
If the range is 1–30 s and using 3 s
as an example, the hotline number
will be sent 3 s later automatically
without pressing any key.
As long as any key is pressed within
that setting time, the timer will be
suspended and the hotline call will
fail. 3.3.4 DIALING RULES
You can manage your dial rules on this page.
You can remove the option of sending digits

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immediately by pressing the # key. It is also 3.3.5 MULTICAST PAGING
possible to set the timeout from when the user
Multicast paging allows the phone to receive
stops dialing until the digits transmit to the server
paging as defined in the listening address from
(between 1 and 9 seconds).
an audio source on the network and is a useful
safety feature in case of emergencies or for non-
safety related notifications.

Digital Map Configuration

Field Name Description 3.3.6 ADVANCED SETTINGS
Dialing Rules Set dial ending rule. There are
You can set NAT (Network Address Translation)
Configuration three kind of rules:
traversal function on this page.
• End with “#”.
• Erase Redial memory (default
is 60 s)—This is a guestroom
security feature.
• Auto Dial time is a timeout:
Set dial ending waiting time Advanced Setting
in seconds. The default
Field Name Description
timeout is 5 seconds.
Enable Enable or disable NAT
User Defined Define your dial ending rule by
(Network Address
Rules prefix number and length. In the
Translation) Traversal
example shown: 3xxx will cause
function. Default is disabled.
every 4 digit number dialed,
STUN Server Set STUN server’s IP
starting with a 3 to immediately
Address address.
dial without the 5 second timeout.
STUN Server Set STUN server’s port
So dialing 3004 would immediately
Port number.
send those digits to the SIP PBX
and dial without a delay. Check Interval Set check interval time. The
unit is second.

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3.4 QoS Settings (Quality of DHCP address from the local network segment.
Any other valid number for a VLAN ID (2-4095)
Service)/Virtual LAN (VLAN) will set the VLAN ID to that number.
You can get your QoS Virtual LAN information
from this page and configure voice and data 3.5 Provisioning
VLANs.
Provisioning is the methodology of getting
the phone programmed with its necessary
configuration file and/or upgrading firmware.

QoS Setting
Field Name Decription
Voice VLAN Enable voice VLAN. Default is Off.
Voice VID VLAN tagging values (2~4094)
Tag available. Default is undefined
number.
User Priority Values (0 to 7) are available.
Default is undefined.
Data VLAN Enable data VLAN. Default is Off.
Data VID Tag VLAN tagging values (2~4094)
available. Default is undefined 3.5.1 PROVISIONING OPTIONS
number.
User Priority Values (0 to 7) are available.
Default is undefined.
Voice Qos Set DSCP value. Default is 40.
DiffServ
SIP QoS Set DSCP value. Default is 40.
DiffServ Provisioning Options
Field Name Decription
Regarding QoS and VLAN ID. In order to
DHCP DHCP Options (such as 66,
troubleshoot VLANs, you may use the QuickKeys
Options 60 and 43) will be checked in
from the dial pad of:
order to find a TFTP or other
VL—**85# Show the VLAN ID. provisioning server.
VS—**87*<kp>*<vlan id>#. Auto The phone will contact
Redirection https://provision.cetis.com to
Set the VLAN ID. Use value of 0 to turn off/disable
see if there is a provisioning
VLAN. Example: * * 8 7 * 1 2 3 * 0 # will disable
server to be re-directed to for
VLAN and should allow the phone to receive a
configuration file download.

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Field Name Decription Field Name Decription
MAC File Phone will request a Notify/ SIP employs NOTIFY methods
configuration file of Reboot Auth for things like Message Waiting
<macaddress>.cetis.cfg filetype. Indication (MWI), but also can
(It will automatically request its cause a SIP device to reboot.
own internal MAC address.) There is a setting to disable,
ConfigID Phone will request a require No Authentication, or
configuration file of require authentication before
<ConfigID>.cetis.cfg filetype. accepting the Notify. Require
This is often used by the authentication does not affect
installer to input the config file NOTIFY used for voicemail.
name for retrieval.
NOTE: This can/should be 3.5.2 PROVISIONING SERVER SETTINGS
disabled in your production In many cases the phone is informed which
config files if it is not used in server to use via the DHCP proces or the re-
order to avoid the “doodle- direct server, and as such is left disabled by
doodle” config prompt tone default. However, the user can manually program
that indicates the phone needs the provisioning server types of TFTP, FTP, HTTP,
to be programmed. This tone or HTTPS instead. Only FTP requires User Name
will sound after every reboot if and Password.
left ON and there is not a name
in the ConfigID field under
AutoUpdate Settings. This could
disturb guests.
Firmware The phone will automatically 3.5.3 AUTOUPDATE SETTINGS
Update check the provisioning server for
Updating configurations and firmware can be
a file named firmware.cetis.txt.
programmed to occur during a particular hour of
If found, it will compare its
each day. The ConfigID field would be expressed
existing model and firmware
as the number. Example: 3001.cetis.cfg would
to the firmware files listed in
be expressed as 3001. The filetype and suffix of
the .txt file and upgrade or
cetis.cfg are already presumed by the phone.
downgrade as directed.
NOTE: It is good practice to always have the
Example: File firmware.cetis.txt
ConfigID number field populated, as it will also
#Place all firmware filenames
serve to disable the “doodle-doodle” config
that are required for installation
prompt tone that indicates the phone needs to
on separate lines. Example:
be programmed. This tone will sound after every
CM1-3.0.0-016.bin
reboot if left ON and could disturb guests.
CC2-3.0.0-016.bin
CE2-3.0.0-016.bin
CE1-3.0.0-016.bin
CM1-3.0.0-016.bin
CM2-3.0.0-018.bin
CD2-3.0.0-016.bin

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3.5.4 WEBUI MANAGEMENT Field Name Description
In this section you may: Events Only Capture only significant
events (e.g., Registration
• View what configuration file version number is
Lost or IP address change or
loaded on the phone.
Reboot requested).
• Export the configuration file that is loaded on
Events Plus Capture events as well as a
the phone.
Periodic Status periodic status (as defined
• Import a new configuration file version onto
in the Interval—Status
the phone.
update, e.g., Registered,
• View what firmware version number is loaded
Unregistered, Trying).
on the phone.
• Import a new firmware version onto the Interval Interval from 30 seconds
phone. to 300 seconds to send
information to the syslog
server.

3.6.2 TIME SETTINGS

Time settings such as Dailight Savings Time and
SNTP (Simple Network Time Protocol) servers
are configured on this page.
3.6 System Settings
The phone’s system information (logging server,
time settings, user management, system actions,
and DECT settings (in case of cordless radio
handsets) are set on these pages.

3.6.1 LOGGING SERVER

Configure the Logging Server on this page.

Time Settings
Logging Server SNTP (Simple Network Time Protocol)—
Field Name Description Enabled by Default
Logging Server Enable or disable system log Server Address 0.pool.ntp.org by default.
function. Default is disabled. Time Zone Select from GMT (Greenwich
Server Address Set system log server’s IP Median Time + or -.
address or domain name. Polling Interval SNTP server polling interval
Server Port Set system log server’s in seconds.
port number. Default port is Local Time Manually configure time when
49494, but is User Definable. SNTP is disabled.

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Display Time Enabled (by default) or Remote Administration
Disabled (for phones with CetisAdmin Set the username of
LCD screen only). User CetisAdmin account. Default is
Time Format 12 hour or 24 hour (military) “admin.”
time display. CetisAdmin Set the password of
Daylight Savings Time Password CetisAdmin account. Default is
Enable DST OFF by default. “admin.”
Time Shift Almost always 60 minutes. Verify Enter the new password
DST Start Date Set when DST should start. Password of guest mode again for
DST Stop Date Set when DST should stop. verification.

3.6.3 USER MANAGEMENT 3.6.4 SYSTEM ACTIONS

Configure users’ privileges and authentication on Reset to factory default or reboot device is
this page. currently done on this System Actions page.

System Actions
Reset to Factory Click Reset button to restore
Default all the settings to factory
default.
Reboot Device Click Reboot button to
reboot the phone.
User Management
Keypad Password 3.6.5 DECT—DIGITAL ENHANCED
Keypad Set the password of keypad. CORDLESS TELECOMMUNICATIONS
Password Default is 123. DECT cordless technology is used in Cetis SIP
Verify Enter the new keypad phones and both Power levels and Country codes
Password password again for verification. can be changed in the web UI and the configuration
User Management file. There is also a line sharing feature, allowing
Administrator Set the username of a second person to share the line from another
User ID administrator mode. Default is cordless handset. This can be disabled entirely,
“admin.” set to enabled to toggle the primary handset, or
Administrator Set the password of enabled to exclude the secondary handset.
Password administrator mode. Default is
“admin.”
Verify Enter the new password of
Password administrator mode again for
verification.

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Additionally, the FNC key on the handset can be
programmed as Transfer, HOLD or MUTE. 4. Tech Notes
4.1 LLDP—Tech Notes
WHAT IS LLDP?
LLDP (Link Layer Discover Protocol) is a
DECT Settings standardized protocol for advertising the identity
Power Level Set the power level of the and abilities of a device. It is useful for keeping
DECT signal. Default power inventory of connected devices. It can also be
level is 3. Weakest power extended to advertise power requirements, VLAN
level is 0 and strongest is 7. information, etc., using LLDP-MED extensions.
Frequency Each country has a different Cetis phones can use LLDP information for VLAN
set of frequencies they allow provisioning, enabling the phone to be placed on
within their spectrum. The the right network for configuration provisioning
drop-downs available set the without manually configuring the phone.
allowable frequency codes
for that country. HOW IS IT SET-UP?
Line Sharing The line sharing feature, Setting LLDP up is as simple as leaving the
Feature allows a second person to default settings in place on the Cetis phone.
share the line from another However, the POE switch must have LLDP turned
cordless handset. This can on and be configured to use LLDP-MED for VLAN
be disabled entirely, for no information for the phone to receive LLDP.
line-sharing of handset or
To change the interval LLDP packets are sent
set to (Enabled—Toggle
at, and to disable LLDP: The interval at which
Itself) whereby the handset
LLDP sends packets can be altered from 1–3600
(itself) can enter or leave
seconds:
the call by pressing Line 1,
or set to (Enabled—Cancel 1. Log into phone’s webUI.
Other) to exclude the other 2. Go to Network Settings > WAN Settings.
handset when one handset 3. Under LLDP Settings
presses Line 1, thus kicking a.  Enable/Disable LLDP.
the other handset off the call b. Change Packet Interval to a value from
as a privacy mode. (Default 1–3600.
mode is Disabled.) 4. Apply settings at bottom.
Programmable The FNC key on the cordless 5. Press reboot prompt and/or unplug phone.
FNC Key handset can be set in this
menu to act as transfer,
hold, or mute on that
handset.

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TROUBLESHOOTING 3. Under 802.1X Settings
a.  Enable 802.1x.
If the switch as been configured to advertise a
b.  Fill in User Name.
voice VLAN, confirm the phone has configured
c.  Fill in Password.
itself by pressing **85# to hear/see the VLAN ID
4. Apply settings at bottom.
of the phone. If it is incorrect check your switch
5. Press reboot prompt and/or unplug phone
configuration. If it is correct, but the phone is not
and plug it into 802.1x switch.
connecting then LLDP is not the issue, but IP
connectivity. Check DHCP configuration.

4.2 802.1x—Tech Notes

WHAT IS 802.1X?
4.3 DHCP Options—Tech Notes
802.1x is an access control method for network
devices. It helps protect the network from WHAT ARE DHCP OPTIONS?
unauthorized devices connnecting to the network DHCP is known for IP address configuration;
by first requiring them to authenticate. There however, it can configure much more via options.
are several methods that the 802.1x standard These options can tell the endpoint provisioning
supports to authenticate; however, our phones servers, VLAN info, DNS info, etc.
only support md5 authentication.
Endpoints send the options they support when
PROCESS they make a DHCP request, and the DHCP server
responds with the correct information (if it is
The supplicant (Cetis phone) connects to the
configured on the DHCP server).
authenticator (POE switch) which challenges the
supplicant for credentials. Once these credentials OPTIONS SUPPORTED
are acquired the authenticator sends them to the
Cetis phones support many options that make
authentication server. The authentication server
configuration more easily done.
can then sends a success or failure message to
the authenticator. Once the authenticator gets Option 60/43—This is a vendor specific option.
this response it either blocks the port or lets The Cetis phone sends option 60 containing
the device on the network. Afterwards VLAN a vendor class identifier. The DHCP server
configuration can be performed to place the responds with option 43, which contains a string
phone on the right VLAN. This can be done by the with configuration parameters.
switch, static phone configuration, or LLDP-MED. Option 66—Option that identifies the TFTP server.
HOW IS IT SET-UP? Option 1, 3, 6, 12, 15, 28, 40, 41—Used to provide
common network information
Before 802.1x can be made to work, the
authenticator (switch) and authentication server Option 132—Vendor specified (common usage for
settings must be correct. Configuration of our VLAN ID in VoIP). Used to provide a VLAN ID to
phones to support 802.1x is very simple: the phone.
1. Log into phone’s webUI. Option 133—Vendor-specified (common usage
2. Go to Network Settings > WAN Settings. for VLAN DSCP in VoIP). Used to provide VLAN
QOS priority information to the phone (values
1-7).

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HOW IS IT SET-UP? 2. No IP—There is no DHCP server on the
untagged network of the access port.
DHCP Options are automatically requested at
Check DHCP configuration.
default and when DHCP is selected to be used as
3. No IP—VLAN configuration was correct but
Network Mode:
there is a DHCP server misconfiguration.
Check that the phone has the right VLAN
by pressing **85#.
Some DHCP options can be disabled by going 4. Wrong address—The phone connnects
to Provisioning and selecting Disable under to a DHCP scope, but the scope is on the
Provisioning Settings: untagged access network, and does not
have the correct VLAN options configured
to put the phone on the voice network. To
fix this you can use LLDP, option 132, or
Cetis phones will request options 60/43, 66, 43, statically with **87*123*<vlanID>.
132, and 133 even with a static IP address (via
DHCP Inform). To disable DHCP completely, you 4.4 QuickKey DialPad Shortcuts
will need to use a static IP address and disable
DHCP Options in Provisioning. This turns off A number of Quick Key commands have
DHCP Inform; however, DHCP Inform is useful been implemented for ease of maintenance,
for duplicate address detection/prevention if a administration and troubleshooting.
DHCP server is used on the same network.
Each has a mnemonic which should make it
DHCP Options will take precedence over static easier to remember. In some cases, the command
settings for most provisioning options. However, should be protected so the keypad password
VLAN settings will be initially the static value as must be entered or the command will not be
the initial DHCP request will be made on this executed. In the descriptions below, the default
VLAN. keypad password <123> is represented as <kp>.

TROUBLESHOOTING 1. **47#, (** IP #) announces the phone’s

current IP address.
The first step is to see the state of the phone by 2. **39#, (** FW #) announces the phone’s
pressing **47#. If the IP address heard is on the current software release number.
same scope as set up in the DHCP server then look 3. **85#, (** VL #) broadcasts the telephone
into option misconfiguration on the DHCP server. current VLAN ID.
The DHCP server could be encoding the options 4. **83#, (** TF #) broadcasts the current
in a way that the phone does not understand. TFTP server address.
If a different IP address is heard or no IP address, 5. **72#, (** RB #) reboots the phone.
then several problems could be at work: 6. **36#, (** DN #) broadcasts the current
DN/extension number.
1. Either no IP or wrong IP—The access
7. **37#, (**DS #) toggles Daylight Savings
port is configured to only accept tagged
ON/OFF to increase time display by 1 hour.
VLANs. To fix this you can use LLDP or
**87*123*<vlanID># to place the phone on
a VLAN that can get DHCP information.

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 8. **33*password#, (** DE*123 #) clears 11. **89*<keypad password>*<TFTP server IP
the phone current configuration, resets to address>*<ConfigID>#,
default settings, and reboots automatically. Example: **89*<123>*<10 * 0 * 0 * 100>*
9. **77*password*config ID#, the phone <ConfigID>#,
downloads a new specified configuration The phone downloads the specified
file from the TFTP server. After configuration file <ConfigID> from the
downloading successfully, ignoring the TFTP server at specified IP address
config file version number, the phone will (10.0.0.100). After downloading
restart automatically. successfully, the phone will apply the file
10. **87*password*VLANID#, and restart automatically.
(** VS*123*newVLAN #) revises the
phone’s VLAN ID. After revising the VLAN
ID successfully, it announces the new
VLAN ID and restarts the phone.
Example: Set the VLAN ID. Use value of 0
to turn off/disable VLAN.
Example: * * 8 7 * 1 2 3 * 0 # will disable
VLAN and should allow the phone to
receive a DHCP address from the local
network segment. Any other valid number
for a VLAN ID (1-4095) will set the VLAN ID
to that number.

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Important Safety Instructions voltages or other risks. Incorrect
reassembly can cause electric shock when
When using your telephone equipment, basic the appliance is subsequently used.
safety precautions should always be followed to 9. Unplug this product from the wall outlet
reduce the risk of fire, electric shock, and injury and refer servicing to qualified service
to persons, including the following: personnel under the following conditions:
1. Read and understand all instructions. – When the power supply cord or plug is
2. Follow all warnings and instructions marked damaged or frayed.
on the product. – If liquid has been spilled into the
3. Unplug the product from the wall outlet product.
before cleaning. Do not use liquid cleaner – If the product has been exposed to rain
or aerosol cleaners. Use a damp cloth for or water.
cleaning. – If the product does not operate normally
4. Do not use this product near water—for by following the operating instructions.
example, near a bathtub, wash bowl, Adjust only those controls that are
kitchen sink or laundry tub, in a wet covered by the operating instructions, as
basement, or near a swimming pool. improper adjustment of other controls
5. Do not place this product on an unstable may result in damage and may require
cart, stand, or table. The product may fall, extensive work by a qualified technician
causing serious damage to the product. to restore the product to normal
6. Slots and openings in the cabinet and operation.
the back or bottom are provided for – If the product has been dropped or the
ventilation, to protect it from overheating. cabinet has been damaged.
These openings must not be blocked or – If the product exhibits a distinct change
covered. The openings should never be in performance.
blocked by placing the product on the bed, 10. Avoid using a telephone (other than a
sofa, rug, or any other similar surface. cordless type) during an electrical storm.
This product should never be place near There may be a remote risk of electric
or over a radiator or heat register. This shock from lightning.
product should not be placed in a built-in 11. Do not use the telephone to report a gas
installation unless proper ventilation is leak in the vicinity of the leak.
provided. PLEASE SAVE THESE INSTRUCTIONS.
7. Never push objects of any kind into this
product through cabinet slots as they may
touch dangerous voltage points or short FCC Interference Information
out parts that could result in a risk of fire This device complies with Part 15 of the FCC
or electric shock. Never spill liquid of any Rules. Operation is subject to the following two
kind on the product. conditions:
8. To reduce the risk of electric shock do
1. This device may not cause harmful
not disassemble this product. Take it to a
interference.
qualified service facility if service or repair
2. This device must accept any interference
work is required. Opening or removing
received, including interference that may
covers may expose you to dangerous
cause undesired operation.

26 www.telematrix.net   9600 SERIES VOIP USER GUIDE: CETIS SIP 2017

This equipment has been tested and found to Industry of Canada Requirements
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits Note: This equipment meets the applicable
are designed to provide reasonable protection Industry Canada Terminal Equipment Technical
against harmful interference in a residential Specifications. This is confirmed by the
installation. This equipment generates, uses, registration number. The abbreviation, IC, before
and can radiate radio frequency energy and, if the registration number signifies that registration
not installed and used in accordance with the was performed based on a Declaration of
instructions, may cause harmful interference Conformity indicating that Industry Canada
to radio communications. However, there is no technical specifications were met. It does not imply
guarantee that interference will not occur in a that Industry Canada approved the equipment.
particular installation. Before installing this equipment, users should
If this equipment does cause harmful interference ensure that it is permissible to be connected to
to radio or television reception, which can be the facilities of the local telecommunications
determined by turning the equipment off and on, the company. The equipment must also be installed
user is encouraged to try to correct the interference using an acceptable method of connection. The
by one or more of the following measures: customer should be aware that compliance with
the above conditions may not prevent degradation
– Reorient or relocate the receiving antenna of service in some situations.
for the radio or television that is receiving the
interference). Repairs to certified equipment should be
– Reorient or relocate and increase the coordinated by a representative designated by the
separation between the telecommunications supplier. Any repairs or alterations made by a user
equipment and receiving antenna. to this equipment, or equipment malfunctions,
– Connect the telecommunications equipment may give the telephone communications company
into an outlet on a circuit different from that to cause to request the user to disconnect the
which the receiving antenna is connected. equipment.
Users should ensure for their own protection, that
FCC RF Radiation Exposure the electrical ground connections of the power
Statement utility, telephone lines, and internal metallic
water pipe system, if present, are connected
The installation of the base unit should allow
together. This precaution may be particularly
at least 20 centimeters between the base
important in rural areas.
and persons to be in compliance with FCC RF
exposure guidelines. For body-worn operation, Caution: Users should not attempt to make such
the portable part (handset) has been tested and connections themselves, but should contact
meets FCC RF exposure guidelines. the appropriate electric inspection authority, or
electrician, as appropriate.
This device must not be co-located or operating
in conjunction with any other antenna or Notice: The Ringer Equivalence Number (REN)
transmitter. The changes or modifications not assigned to each terminal device provides an
expressly approved by the party responsible for indication of the maximum number of terminals
compliance could void the user’s authority to allowed to be connected to a telephone interface.
operate the equipment. The termination on an interface may consist

9600 SERIES VOIP USER GUIDE: CETIS SIP 2017   www.telematrix.net 27

of any combination of devices subject only to Requirements of Part 68—
the requirement that the sum of the Ringer
Equivalence Numbers of all the devices does not
FCC Rules
exceed 5. This equipment complies with Part 68 of the FCC
Rules and the requirements adopted by ACTA.
REN: Z
On the bottom of this telephone is a label that
For warranty and service in Canada, please contains, among other information, a product
contact: identifier in the format US:AAAEQ##TXXXX. If
Williams Telecommunications requested, this number must be provided to
5610 Kennedy Road the telephone company. The USOC Jack for this
Mississauga, Ontario, L4Z2A9 equipment is RJ11C.
Canada A plug and jack used to connect this equipment
Phone: 905-712-4242 to the premises wiring and telephone network
Fax: 905-712-1754 must comply with the applicable FCC Part 68
rules and requirements adopted by ACTA. A
Requirements of Part 15— compliant telephone cord and modular plug are
FCC Rules provided with this telephone. It is designed to be
connected to a compatible modular jack that is
Note: This equipment has been tested and found to
also compliant. See installation instructions for
comply with the limits for a Class B digital device,
details.
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection The Ringer Equivalence Number (REN) is used
against harmful interference in a residential to determine the number of devices that may be
installation. This equipment generates, uses, connected to a telephone line. Excessive RENs
and can radiate radio frequency energy and, if on a telephone line may result in the devices
not installed and used in accordance with the not ringing in response to an incoming call. In
instructions, may cause harmful interference most but not all areas, the sum of RENs should
to radio communications. However, there is no not exceed five (5.0). To be certain of the number
guarantee that interference will not occur in a of devices that may be connected to a line, as
particular installation. If this equipment does determined by the total RENs, contact the local
cause harmful interference to radio or television telephone company. For products approved after
reception, which can be determined by turning July 23, 2001, the REN for this product is a part
the equipment off and on, the user is encouraged of the product identifier that has the format
to try to correct the interference by one or more US:AAAEQ##TXXXX. The digits represented by
of the following measures: ## are the REN without a decimal point (e.g., 03
is a REN of 0.3). For earlier products, the REN is
1. Move the telephone away from the
separately shown on the label.
receiver.
2. Consult the dealer or an experienced If this telephone causes harm to the telephone
radio/TV technician for help. network, the telephone company will notify you
in advance that temporary discontinuance of
Any changes made by the user not approved by
service may be required. But if advance notice is
the manufacturer can void the user’s authority to
not practical, the telephone company will notify
operate the telephone.

28 www.telematrix.net   9600 SERIES VOIP USER GUIDE: CETIS SIP 2017

the customer as soon as possible. Also, you will These telephone devices are intended for
be advised of your right to file a complaint with commercial use only, primarily in hotel guestrooms.
the FCC if you believe it is necessary. They must be used with a PBX (private branch
exchange), and are not intended to be connected
The telephone company may make changes in its
directly to a PSTN line (public switched telephone
facilities, equipment, operations, or procedures
network). There are no user-serviceable parts
that could affect the operation of the equipment.
inside the equipment.
If this happens, the telephone company will
provide advance notice in order for you to
make the necessary modifications to maintain Technical Specifications
uninterrupted service. DIMENSIONS
If trouble is experienced with this equipment, for 9.5” (w) x 6.75” (l) x 3.5” (h)
repair or warranty information, please contact
TeleMatrix at (800) 462-9446. If the equipment WEIGHT
is causing harm to the telephone network, the With handset: 36.6 lbs.
telephone company may request that you disconnect
the equipment until the problem is resolved. User Guides
There are no user-serviceable parts contained in If additional User Guides are needed, please go
this equipment. to www.telematrix.net to download the PDF.
Connection to party line service is subject to
state tariffs. Contact the state public utility Service
commission, public service commission, or When problems arise that cannot be resolved
corporation commission for information. using this or related documents, please go
If your home has specially wired alarm equipment to www.telematrix.net for information about
connected to the telephone line, ensure the customer support, technical support, warranty,
installation of this product does not disable your and product returns.
alarm equipment. If you have questions about
what will disable alarm equipment, consult your Statement of Limited Warranty
telephone company or a qualified installer. TeleMatrix product warranty information is
This telephone is hearing aid compatible. available at www.telematrix.net.

9600 SERIES VOIP USER GUIDE: CETIS SIP 2017   www.telematrix.net 29

Toll Free: +1.800.462.9446
Tel: +1.719.638.8821

Email: [email protected]
www.telematrix.net

© 2017 Cetis, Inc. Product specifications and descriptions in this document subject to change without notice.
Cetis®, Teledex®, TeleMatrix®, and Scitec® are trademarks or registered trademarks of Cetis, Inc. TMX-9600VoIP-UG-112017