Effective date: April 13, 2021

Privacy Policy explains who we are, how we process it (i.e., collect, record, organize,
structure, store, adapt or modify, extract, consult, use, disclose by transfer, distribute) or
otherwise provide, align or combine , restrict, erase or destroy) personal information about
you and how you can exercise your privacy rights.

We are CHILLGAMING LTD, a company in accordance with the laws of the Republic of
Cyprus, with a registered address at Elenis Loizidou 14, Office 201C, 2042 Strovolos, Nicosia,
Cyprus (“CHILLGAMING” or “we”), a developer and publisher of games and mobile gaming
applications that are available through application stores, including Amazon, the Apple App
Store and the Google Play Store.

This Privacy Policy applies to personal information that we collect through our games,
mobile applications and other products (“Games”) (collectively “Services”). Using our
Services, you agree to abide by this Privacy Policy and agree to our processing of information
as indicated in it. If you have any questions or doubts about this Privacy Policy, including
those related to the exercise of any of your rights, please contact us through the help and
support of the game. Email: [email protected]

1. INFORMATION WE COLLECT FROM YOU

Most of the information that we collect about you comes directly from you when
you play our Games or interact with third-party ads in our Games or with our
ads in other publisher’s Games. In general, the information we collect about
you relates to the type of device you are using, information that helps us
identify your device, how you play our Games and may include information that
you submit to us when you voluntarily contact us. We may also collect
information from app store platforms and partners and other third parties such
as information about your interests and in-app purchases (provided that we
never receive your payment or credit card information).
The information that we may collect about you through the Services broadly
falls into the following categories:

(a) Information that you provide voluntarily

Certain parts of our Services may ask you to provide personal information voluntarily. For
example, we will ask for certain information in order for you to submit enquiries to us, such
as:
● your name, email address or other details, necessary to process your inquiries;
● any information you submit to our support team via email.
(b) Information that we collect automatically
When you use our Services, we may also collect certain information automatically from you
and/or your device which may be considered personal information under applicable data
protection laws, such as:
● Data and analytics about your use of our Services (e.g. in-game play progress, levels,
games played, session length, preferred settings, which in-game adverts you may
have viewed, in-game references or just game preferences, the means by which you
were referred to our Services)
● Your IP address and device identifiers such as your Advertising ID
● Your device type and the operating system that you use
● Your Service communications (e.g. in-game emotion signals which you exchange with
other players)
● Broad geographic location (e.g. country or city-level location) based on your IP
address
Advertising ID means Apple Identifier for Advertisers (“IDFA”) on Apple and Google
Advertising Identity (“GAID”). These are unique identifiers for mobile device that advertisers
use for personalized advertising. They are consistent across all mobile applications and thus
allow cross-app tracking. On Apple, you can opt out of it by choosing “limit ad tracking”
option in your privacy settings. On Google Android, you can opt out of these ads by choosing
“Opt-out of personalized ads”. Advertising IDs are non-permanent, non-personal identifiers,
which are uniquely associated with your device.
Device identifier / information means device type, device model, device maker, device
operating system and its language or other technical data like screen size or processor, or
combination of this data available from a device for a developer for checking the device
compatibility with a particular application.

Some of this information may be collected through cookies as explained further under the
heading Cookies below.
(c) Information we obtain from third-party sources
● Third-Party Social Network/s. Google Play Games Service, Apple Game Center,
Facebook (“Third-Party Social Network/s”). You may choose to connect to our
Services via your social media account. Exactly what information we receive from
your social media will depend on your social media privacy settings, but it would
typically include your basic public profile information such as your username,
gender, your friends playing the same Game. (See below also “Third-Party Social
Networks”).
● Third party service providers. We may receive personal information about you from
third-party sources. We may get your personal information for example when you
installed our Game and prior to installing you have clicked an advertisement for the
same Game.
● Advertising partners. From time to time, we may also receive personal information
about you from other third-party sources. For example, if you clicked on an
advertisement to direct you to one of our Services (such as an advert of one of our
Games in other publisher’s game), we will be provided with information from which
ad network and advertising campaign the install originated from (See below also
“Advertising”). A list of our current service providers and partners is available here.
(d) No special categories of information
● We do not request or intend to collect any “special categories of information” such as
personal data revealing racial or ethnic origin, political opinions, religious or
philosophical beliefs, or trade union membership, genetic data, biometric data for the
purpose of uniquely identifying a natural person, data concerning health or data
concerning a natural person’s sex life or sexual orientation. Kindly be cautious when
sharing this information about yourself (or others) in our forums.

2. HOW WE USE YOUR INFORMATION

2.1. In General
We use the information we collect about you/your device to deliver services and our Games
to you and to operate our business. We use it also for improving our services and Games, for
enhancing security and for analytics and research purposes to make sure we provide you
with the best experience. In addition, we use your information to promote our services and
Games in our Games and also in other publisher’s apps and to display third-party
advertisements to you. We use your information also for tracking and fraud prevention for
advertising purposes and for complying with our legal obligations.
We use your information for the following purposes:

1. Delivering and improving our services. We use your information for

developing, delivering and improving our Games and other products, services, and
content, tailoring our products and services, providing Game updates, technical
troubleshooting, understanding and analyzing trends in connection with usage of the
Games, and administering the Games.
2. Displaying advertisements. We use your information for showing advertisements
for our Games in other publisher’s apps and for displaying third-party
advertisements in our Games. Please see more in Advertising Section of this Privacy
Policy.
3. Cross-promotion. We use your information for cross-promoting our Games and
services, meaning to promote one of our Games while you are playing a different
Game of ours.
4. Tracking and fraud prevention for advertising purposes. We use your
information for tracking how our advertising campaigns perform and for identifying
and preventing fraud for our advertising campaigns.
5. Analytics and research. We use your information for understanding and
analyzing trends in connection with the usage of the Games, gathering demographic
information about our user base, data about where the Game was downloaded from.
We may also create reports and analysis for the purposes of research or business
intelligence, for example to track potential problems or trends with our Games and
services, or to test our new game features and content.
6. Security. We use your information for enhancing the safety and security of our
Games, products and services.
7. Customer Support. We use your information for providing customer support to
you and to respond to your inquiries.
8. Our legal obligations. We use your information when we are required to do so by
law, for example, we use your country or region for tax reporting purposes.
2.2. In-App Purchases
Our Games enable in-app purchases. We do not process payments for in-app purchases nor
have access to your credit card information.
Payment transactions for in-app purchases are completed through the app store via your App
Store account, Google Play account or Amazon.com account. Any post-purchase processes
are controlled by the Apple, Google and Amazom.com stores and are subject to specific terms
of such Apple, Google and Amazon.com stores. Please review privacy policy and terms of
service of your Apple, Google and Amazon.com stores.

3.HOW WE SHARE YOUR INFORMATION

We cannot provide all services necessary for the successful operation of the Games by
ourselves. We must, therefore, share collected information with third parties for the
purposes of developing and delivering our services, displaying advertisements, conducting
analysis and research and for measuring our and our Partners’ advertising campaign
performance. We also reserve the right to disclose your information (including personally
identifiable information) when we are legally required to do so, to disclose your information
in an anonymous and aggregated manner, meaning you could not be personally identified
from it.
We may share such information to:
● Our analytics providers. We use third-party analytics such as TapJoy, Unity,
Firebase for the purposes of delivering our services, conducting analysis, and
research. The device data we share with such providers are encoded. The providers
may assign a random ID to these data and they are not able to match it back to You.
We can aggregate the data for benchmarking feature.
● Our cloud service providers. We store information we collect from you on
servers provided by our third-party cloud service providers such as iCloud, Google
Cloud Platform;
● Our tracking and fraud prevention providers. For some of our Games we use
tracking and fraud prevention providers, such as AppsFlyer, Tenjin for the purposes
of measuring performance and optimizing our advertising campaigns, displaying
advertisements, conducting analysis to improve our services and for fraud prevention
purposes. Such providers may use APIs, and SDKs in our Games to enable them to
collect and analyze user and device-related data and information, such as
impressions, clicks, installs or other advertising campaign performance indicators
and post-install in-app events.
● Third-party advertising partners. We have contracted with certain third-party
advertising networks that assist us in delivering advertising to you that allows us to
continue offering the Games for free or at low cost.
● Advertising partner’s third-party tracking provider. We allow our
advertising partners to track impressions, clicks, installs or other advertising
campaign performance indicators through their tracking providers for the purposes
of measuring their advertising campaign performance. They may use their own
third-party tracking providers.
● Other third-party service providers. For our Games, we use Unity Software
to develop such Games. For the data processing by Unity please see Unity’s privacy
policy available at https://unity3d.com/legal/privacy-policy. For some Games, we
 partner with third-party development studios to develop such Games. Such
third-party development studios do not have access to your personal information,
they can only access aggregated data that they cannot trace back to you.

We may contract with additional Partners or change existing Partners in the future to
perform any services in connection with the Games. These changes shall be updated from
time to time or promptly in case of material changes in our data processing practices.
The list of our current service providers and partners is available here.
We reserve the right to disclose your information (including personally identifiable
information) in response to law, legal process, litigation, and/or requests from public and
governmental authorities within or outside your country of residence. We may also disclose
information about you if we determine that for purposes of national security, law
enforcement, or other issues of public importance, the disclosure is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably
necessary to enforce our terms and conditions or to protect our operations, users or user
experience. Additionally, in the event of a reorganization, merger or sale we may transfer any
and all information (including personally identifiable information) we collect to the relevant
third party.
For any additional questions about third-party information collection, please refer to
[email protected]

4.ADVERTISING
4.1. In General
We use advertising to fund our Services and to make our games available for free. We offer
our Games for free or at low cost and in order to do that we need to share information we
collect from you with our third-party advertising partners. As a safeguard to protect your
privacy, we only store personal information temporarily. The information collected helps us
to improve our websites and Games and – at the same time – keep our Games free for a wide
player base.
4.2. In-game advertising (i.e. when you view ads in Our Games)
To enable us to show in-game ads, we may send your advertising ID and IP-address to
advertisers (or ad networks) to enable them to find appropriate ads to serve to you in our
games and on third-party properties. You can control and limit our use of your advertising
ID in your device settings. We do not control which specific ads are shown in our games (it is
controlled by ad networks), but we do blacklist certain categories of ads.
Advertising IDs are used by the ad networks for a number of purposes (please refer to the
Privacy Notices of our advertising partners listed here) including:
● limit the number of times you see the same ad;
● ensure they are dealing with humans with real devices and not ‘automated’ bots;
● serve you with advertisements likely to be relevant to you based on your advertising
ID engagement with other brands and ads, also recorded using your advertising ID
and using your general geographic area. Other brands buy advertisement placement
via an ad network or ad exchange to advertise their products in Our Games. The ad
network or ad exchange acts as intermediary between the other game companies and
Us. In order for an ad network to charge the company buying the ad, clicks from the
 ad and potentially installs of other developers’ applications party apps are tracked.
Views, clicks, and installs from ads are measured using Advertiser ID;
● keep track what games you have used to market you similar kind of games.
IP-address is typically used by advertisers to broadly see the general geographic area
you are coming from for example country, state, and sometimes at city level).
4.3. View of Our ads on third-party services
We also advertise Games in other apps by asking ad networks to serve them to audiences that
will be interested in them (determined using Advertising IDs).
The Advertising IDs are used by the ad networks for a number of purposes (please refer to
the Privacy Notices of our advertising partners listed here) including:
● measuring ad effectiveness (looking at aggregated views, clicks and installs they
generate through their advertising in other publishers’ games);
● informing players, that have not been playing for a while, about new content in the
Game. We give a list of these users in the form of Advertising IDs to an ad network.
Ad network then shows these users ads about the new content;
● not showing ads on a game which a player is already playing. We can send a list of
active players in the form of Advertising IDs to an ad network. Ad network then
excludes these players from seeing the ad;
● marketing games to a group of potential players.

4.4. HOW CAN YOU TURN OFF PERSONALIZED ADS?

Besides specific instruments available to EEA-based users via the Game you can use your
device settings.
iOS
Open the “Settings” application of iOS and select the “Privacy” menu item and then the
“Advertising” sub-item. If you activate the “Limit ad tracking” option, we can only take
limited measures such as identifying unique users or combating fraud. In the same menu you
can always delete the IDFA (“Reset Ad-ID”), then a new ID is created which is not merged
with the data collected earlier.

Android
Open the “Settings” application and select the “Google” menu item. Depending on your
device, this option may not be visible on the main menu but you may use the search function
at the top of the Settings menu to find it. From there, select the “Ads” sub-item and activate
the option “Opt out of Ads Personalisation” to prevent the creation of profiles and the display
of personalized advertising. You can delete the advertising ID in the same menu at any time
(“Reset advertising ID”), then a new ID will be created which will not be merged with the
previously collected data.

5. THIRD-PARTY SOCIAL NETWORKS

5.1. Connecting to Third-Party Social Networks
Some of our Games use third-party services such as Google Play Games Service, Apple Game
Center, Facebook (“Third Party Social Network/s”). Such Games enable you to log in to your
Third-Party Social Network account to connect our App by using the “Log in” feature in our
App. You may also share the content you create within the App on Third-Party Social
Networks. Please note, Third Party Social Networks are governed by their own privacy
policies, terms and end-user agreements and we are not responsible for and have no control
over, the sharing practices or policies of the third parties that operate those sites.

5.2. Information We May Receive When You Connect to Third-Party Social

Networks
The information you allow us to access varies by App and is affected by the privacy settings
you establish on those Third-Party Social Networks. You can control and find out more about
these settings from the Third-Party Social Network in question. When you use the “Log in”
feature, we may access and store some or all of the following information, as allowed by you,
Third-Party Social Networks and your preferences: (i) your basic information from your
public profile, such as your nickname, profile picture; (ii) login ID and/or player identifier
string; (iii) list of your friends; (iv) any other information which is detailed and displayed to
you in the notice which appears during the “Log in with” process. We may share your name
and your game data (such as moves, Game progress and scores) with respect to the
applicable App, with your friends who have also used the “Log in with” or “Connect to”
feature in connection with such App or with your contacts in applicable Third-Party Social
Media Network account.
The App may further ask you to allow us to post on such Third-Party Social Networks on
your behalf (e.g. status updates). Please keep in mind that we will only do that if specifically
allowed by you and we will store ID and your full name for the purposes of user
identification. Other information will be merely stored within the App on your device so that
the App will be able to communicate with Third Party Social Network directly.

5.3. How You Share Your Information On Third-Party Social Networks

If you use Third-Party Social Networks to participate in game-related activities, such as
leaderboards and multiplayer games, you share your information with other players and
Third-Party Social Networks (for example, scores, rankings, and achievements).
6. COOKIES
Cookies are files with small amount of data, which may include an anonymous unique
identifier. Cookies are sent to your browser from a website and stored on your computer’s
hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies
or to indicate when a cookie is being sent. However, if you do not accept cookies, you may
not be able to use some options of our Service.

7. CHILDREN’S PRIVACY
Our Service does not address anyone under the age of 16 (“Children”). When we collect
personal information, we do not know the age of our players. We do not knowingly collect
personally identifiable information from children under 16. If you are a parent or guardian
and you are aware that your Children have provided us with Personal Information, please
contact us. If we become aware that we have collected Personal Information from a child
under age 16 without verification of parental consent, we will take steps to remove that
information from our servers.

8. YOUR RIGHTS
If you are EEA-based user you have certain rights in connection with your personal
information and how we handle it. Some of these rights may be subject to some exceptions or
limitations. You can exercise these rights at any time by following the instructions below or
sending us relevant requests to mail: [email protected]
Your rights include:
● Right to withdraw your consent in accordance with Art. 7 para. 3 GDPR (e.g. you may
withdraw your consent to show personalized ads to you, by loading Terms &Privacy
from your Game settings and following instructions in section Personalized Ads
Consent Withdrawal in Privacy Policy (available to EEA-based users only))
● Right to access your data in accordance with Art. 15 GDPR (e.g. you may check what
data we store about you, for this purpose please load Terms & Privacy from your
Game settings and follow instructions in section Request a Summary of Personal
Data in Privacy Policy (available to EEA-based users only))
● Right to correct your data in accordance with Art. 16 GDPR (e.g. you can contact us if
your email address has been changed and we should replace your old email address)
● Right to have your data deleted in accordance with Art. 17 GDPR (e.g. you can contact
us if you want us to delete certain data that we have stored about you, please load
Terms &Privacy from your Game settings and follow instructions in section request
Personal Data to be removed in Privacy Policy (available to EEA-based users only))
● Right to restrict processing of your personal information in accordance with Art. 18
GDPR (e.g. you can contact us if you want to restrict processing)
● Right to take your data with you in accordance with Art. 20 GDPR (e.g. you can
contact us to receive your data if you want to upload it to another service)
● Right to object how your data is handled in accordance with Art. 21 GDPR (e.g. you
can contact us if you do not agree with any user analytics procedures as described
within this privacy policy)
● Right to send complaints to the supervisory authority in accordance with Art. 77 para.
1 f GDPR (e.g. you can contact the data protection supervisory authority directly).

9. GENERAL
Your information privacy and security is important to us and we always pay special attention
to ensure that we process your information lawfully in accordance with one of the legal bases
set out under EEA data protection laws that apply to EEA users. We have appointed data
protection officer to help us ensure compliance with EEA data protection laws. We store your
information for as long as needed to provide you with our services. We may store
information longer, but only in a way that it cannot be tracked back to you. We operate
globally and we share your information with our Partners (see the List of our current
Partners here) as for the purposes described above in “How We Share Your Information”
Section, which may include a transfer of your personal information outside of the European
Economic Area (the “EEA”). Please check regularly for changes to our Privacy Policy.
10. LEGAL BASES
In each case where we process your information, we do so lawfully in accordance with one of
the legal bases set out under EEA data protection law.
The legal bases that we rely upon are the following:
● Contractual Necessity. This covers information that is processed by us in order to
provide you with service that you have requested – and that we have agreed – to
provide to you, that is to deliver and improve our services, to provide customer
support, to deliver special features in our Games (such as in-app chat feature,
multiplayer feature, leaderboards and other third-party social network features), to
deliver content of the in-app purchase you make.
● Legitimate Interests. This covers information that is processed by us for the
purposes that can be reasonably expected within the context of your use of our
services to pursue our legitimate interests in order to ensure you have the best
experience when playing our apps, to make sure your information is secure and to
provide to you our Games free of charge or at a low cost. We pay special attention to
your data protection rights making sure that your data protection rights are not
overridden by our legitimate interests. We rely on our legitimate interests for data
processing for analytics, tracking and fraud prevention, push-notifications,
cross-promotion, and contextual advertising purposes.
● Consent. Where we ask for your consent to use your data for a particular purpose,
we will make this clear at the point of collection and we will also make clear how you
can withdraw your consent. We will ask for you consent before sharing any
information with our advertising partners for the purposes of personalized
advertising and before conducting any surveys.
● Legal Obligation. This covers information that is processed by us to comply with a
legal obligation, for instance, is to maintain records for tax purposes.

11. CALIFORNIA PRIVACY RIGHTS.

California laws provide residents of California specific rights such as:
- The right to access personal information we collect or share for business purposes.
That concerns personal information in respect of the preceding 12 month period,
including categories of information we have disclosed for business purposes in
compliance with Privacy Policy and applicable laws.
- The right of deletion or “the right to be forgotten”. This means, we will delete your
personal information.
- The right to non-discrimination. That means, you have the right to equal service and
price even in case you invoked privacy rights.

If you are a resident of California we can provide access to your personal information or
delete the same at your specific request twice every 12 month without a charge. Please note,
in order to avoid unauthorized disclosures we shall proceed only in case of verifiable
consumer request. It will be completed in 45 days, but in case of necessity we can extend this
period by an additional 45 days. We shall notify you immediately in that case.
You may send us an email at: [email protected]
12. SECURITY
We have implemented appropriate technical and organizational measures to protect the
confidentiality, security and integrity of the collected information, and to prevent
unauthorized access and the use of information contrary to this Privacy Policy. Although we
use commercially reasonable efforts to assure that your information remains secure when
maintained by us, please be aware that no security measures are perfect or impenetrable.

13. INTERNATIONAL TRANSFER

Your personal information may be transferred to and processed in countries other than the
country in which you are resident. These countries may have data protection laws that are
different to the laws of your country.
This means that when we collect your personal information, we may process it in other
countries. However, we ensure appropriate safeguards are in place so that your personal
information will remain protected in accordance with this Privacy Policy. These include
implementing the European Commission’s Standard Contractual Clauses for transfers of
personal information between us and third party service providers and partners, which
require us to protect personal information they process from the EEA in accordance with
European Union data protection law. It also includes transferring personal information to
third party service providers and partners which are certified under the EU-US Privacy
Shield.

14. RETENTION
We store your information for as long as needed to provide you with our services. We may
store information longer, but only in a way that it cannot be tracked back to you. We delete
the information as soon as we do not need it for the purposes as described in this Privacy
Policy and in any event no later than five (5) years after your interaction with all of our
Games has ceased.
When required by law, we will retain your information for as long as we are legally obligated
to do so. If you request us to delete your data we will delete your data as described above in
“Your Rights” Section.

15. CHANGES TO OUR PRIVACY POLICY

We will occasionally update this Privacy Policy as necessary to protect our users, furnish
current information, and respond to legal and technical changes. The most current version of
the Privacy Policy will govern our use of your information and will be available at
https://chillgaming.net
For previous versions of this Privacy Policy, please contact us via 16
16. CONTACT US
If you have questions or concerns about this Privacy Policy, please contact us through one of
the following ways:

1. for privacy questions and exercising your rights via our privacy email:
[email protected]
2. Our data protection officer: Artem Kolchikov

If you have a concern or compliance regarding our treatment of your personal data you can
contact the relevant data protection authority. You can find contact details of data protection
authority at https://edpb.europa.eu/about-edpb/board/members_en.

For more information on which authority to contact, please email us here:

[email protected]