King Games - Privacy Policy
King Games - Privacy Policy
King Games - Privacy Policy
Intro
Hello! Welcome to the King Privacy Policy. This policy describes how King and, its other group companies (collectively
described as “King”, “we”, “us” or “our”) and its third party marketing and advertising partners collect, use, process and
share information about you.
This Privacy Policy applies to all of our games, whether played on our website www.king.com, on mobile devices, PCs or
on other platforms such as Facebook. It also applies to our Marketing and Advertising activities on all platforms and
other services that we may provide to you from time to time. In this Privacy Policy we refer to our games, websites,
marketing and advertising activities and other services collectively as our "Services".
By downloading, accessing and/or playing our games, or interacting with our websites or other Services, you agree to
the collection and use of your information in accordance with this Privacy Policy, including consenting to King’s and our
advertising partners’ use of your data for targeted advertising purposes as described in the Marketing and Advertising
sections of this Privacy Policy. Those sections also explain how you can withhold or withdraw your consent to the use of
your data for targeted advertising purposes. If you have any other concerns about providing information to us or it being
used as described in this Privacy Policy you should not use our games or other Services.
Please note that this Privacy Policy does not apply when you use the Royal Games website
(http://www.royalgames.com/).
Most of the information that we collect about you comes directly from you when you play our games, or interact
with our websites, advertising or other Services. Broadly the information we collect about you relates to the type of
device you are using, how you play our games (such as levels attempted and purchases made) and may include
information that you submit when creating an account with us or which you allow us to access when you connect to
your social network accounts through our games or Services. We may also collect information from advertising
platforms and partners and other third parties such as information about purchases and interests.
In more detail, depending on which of our Services you interact with we may collect and process the following
types of information:
details about how you use and interact with our games, advertising and other Services (for example,
information about how and when you play our games or visit our website(s), what device you use to access our
games and services or details regarding profile visits, as further set out in King Profile and playing socially);
information that you provide us with when you fill in forms, answer questions or complete surveys when using
any of our Services, when you create an account with us, including email address or if you invite your friends to
use our games and Services;
the content of messages sent using our chat and messaging systems;
usage information if participating in video chat functionality with other users (as further set out in Video Chat);
if you contact us, for instance through our King Community customer service channels, or respond to messages
and communications that we send to you, we may keep a record of that correspondence;
your interactions with us on our social media channels;
information we collect via cookies and other similar technologies, as explained further below;
information as further set out in this Privacy Policy, including King Profile and playing socially, Marketing, and
Advertising;
information we collect about you from our other group companies or other third party companies who have
obtained your consent or have another legal right to share such information with us (including publishing
partners, platforms, advertising platforms and partners and data aggregators who have obtained). This may
include attributes about you and your interests, as well as other games and services you use, demographic and
general location information. We will use this information as described in this Privacy Policy and subject to any
limitations in the privacy policy of the company that collected the information from you.
If you choose not to create a King Profile (King Profile and playing socially) by connecting your social media
account, the information that we collect when you play our games will be anonymous, but we will collect device
level identifiers and other information associated with those identifiers including:
the type of device(s) you are using to play our games or access our Services, identifiers such as IP address,
device identifiers, ad identifiers, a King-specific player ID, and the country or region that you are playing in;
and
how you play our games and interact with our websites or other Services (such as which of our games you are
playing, your progress through the games, session time and duration, number of attempts at each level and
purchases made).
In some instances, when you make purchases on or through our website(s), we may collect certain payment
information from you on behalf of our payment service providers, but this information is temporarily cached in a
way that is unreadable by King. We do not collect or retain credit card information. Our payment service providers
will provide us with information about your purchases so that we know if a purchase has been successful.
When you purchase items via our mobile apps (such as those you can purchase in the App Store, on Facebook or
on Google Play) we do not collect or store any payment information from you.
We may from time to time ask you for your consent to collect other information from you or your device. For
instance, we may invite you to allow us to access your contacts to enable us to invite them to play our games with
you. If we do this or something similar, we will tell you what information we would like to collect, why we need it and
what we’ll use it for.
We, our suppliers and group companies, may use this information:
to enable us to provide our games and other Services to you, to ensure that any purchases you make are
verified on our servers and activated in the games, and to provide you with player support if you need it;
to enable us to optimise our games for you and for the device that you are using, as well as to deliver
customised in game events, offers and promotions;
For the other purposes as set out in this Privacy Policy, including for Marketing and Advertising purposes; and
to enable us to comply with laws that apply to us, to prevent fraud, to ensure compliance with our terms of
service or where necessary to defend, exercise or establish our legal rights including our rights under our Terms
of Service (https://king.com/termsAndConditions).
We may also share your information with third party publishers who develop and provide games and other Services
to you on our behalf.
We also analyse and use the information that we collect on an anonymised or aggregated basis for product
development, to analyse the performance of our games, to troubleshoot and to improve and optimise the games to
ensure the best player experience for our players as a whole.
A more detailed description of some of the ways that we use your information is set out below and in the other
sections of this Privacy Policy.
Chat
Some of our Services include chat functionality. Users of our chat service(s) can send messages to other players, to
King customer services or publicly on our forums. Your messages may be used and stored by us: (a) to convey your
messages; and (b) to enable you and your recipients to view your message history (although please note that after
30 days your in-game chat messages will no longer be accessible). We reserve the right to review the content of
your messages, including by using automatic filters, to ensure that you are complying with our terms of service and
we also reserve the right to prevent your use of our chat service(s) or to block the sending of any message for any
reason. We will not use the content of your chat messages for any other purpose.
Video Chat
Some of our games may also include a video chat feature. Users of this feature may be able to participate in video
chat with contacts from a platform or social network or invite personal contacts. We will collect usage information
from video chat interactions with other users, for example call duration, and general location information. We do
not record, collect or retain any content of your video chat interactions with other users. We do not also collect or
store your date of birth information which you provide to us when activating the video chat feature for the first time.
We solely use this information to determine if you are eligible to use the feature.
Customer Services
We use your information, including data that you provide directly to us in communications, to provide you with
support through our customer service channels when you need it. We may also use it to contact you, for example
as part of customer service or to send you updates about our games and Services. Finally, we will use your data to
manage your account and relationship with us and improve your experience when you use our Services.
One of our customer service channels is the King Community website (https://community.king.com). For
information about what data we collect and process when you use the King Community website, see Visiting our
websites below.
Legal uses
We may use your data as required or permitted by any applicable law. As a specific example, if you live in the
European Union, this would include for the purpose of providing VAT invoices where we are required to do so by
law or where requested by you.
The information we collect and process about you when you visit our Websites includes:
information that you provide us with when you fill in forms or create posts on our Websites, or when you create
an account with us;
details of your use of the Websites and the resources that you access (for example, information about how and
when you use the Websites, or what device you use to access the Websites);
if you contact us or respond to messages and communications that we or other users of the Websites send to
you, we may keep a record of that correspondence;
your interactions with us on our social media channels; and
information we collect via cookies (which are small text files placed on your device), and other similar
technologies. Cookies allow us to collect data, such as your device's model, operating system and screen size
and other information about how you use our Services. For more information, see Ad identifiers, cookies and
similar technologies below.
We, our suppliers and group companies, may use this information:
When using online forums such as King Community, please be aware that in addition to your user name, any
questions, answers, comments or submissions that you post will be publicly available and any data you provide
can be read and/or used by other users. You should therefore only share content that you are comfortable sharing
publicly.
King Profile
When you play our games, we will give you a randomly generated unique identifier which we will associate with a
King account known as a "King Profile". Your King Profile will not be personally identifiable unless you choose to
add your personal information to it, such as your name, avatar, email address or other information.
Your King Profile and the information it contains will be visible to other users of our Services. If you choose to add
personal information to your King Profile it will be visible to your friends and other players anywhere in the world.
If you choose to view another individual's King Profile, that individual and other users of our Services will know that
you have visited them because some of your social information and a link to your King Profile will be displayed on
that individual's King Profile.
We will also collect the email account associated with your Facebook account and the name and avatar of those
of your Facebook friends that are already playing our games. You can choose not to allow us to access your email
address in the Facebook dialog box the first time at which you associate your Facebook account with your King
Profile. If you provide us with your email address we may from time to time use that email address to send you
marketing emails about our other games and Services. You can opt out of this at any time - see Opting-out of
direct marketing from King below.
Logging in with Facebook will not allow us to post anything to your page without your permission and we will not
receive any information about your Facebook friends who do not play our games. If you do not wish your Facebook
friends to be able to see you and your progression in our games, you can prevent this by disconnecting from
Facebook from within our games and updating your app permissions from within your Facebook settings.
You can revoke future access to your information at any time by following the steps at
https://support.google.com/accounts/answer/112802?hl=en.
We would recommend that you read Google’s Privacy Policy (https://www.google.com/policies/privacy/) and
review your privacy settings from time to time to make sure that you understand fully how your Google data is
shared.
Marketing
Unless you opt out as explained below, we and our third party partners use information collected about you to send you
marketing communications about other King games and related Services based on your interests. For example, we may
send emails, serve ads within our Services or place ads on third party websites, apps and Internet-connected devices.
We may use the information that we hold about you to promote King’s or Activision Blizzard, Inc’s (“Activision
Blizzard”) own Services in a number of ways. This might include:
Marketing partners
When we market our games in media published by other companies, we use various third party marketing partners
to assist us on our behalf, and we may share information which we have collected about you with such third parties
for these purposes.
Our marketing partners may help us to serve ads to you by combining this information with data which they have
collected about you elsewhere. They collect this information when you use their services or the websites and
services of third parties. Our partners use this information to make assumptions about the kinds of advertising you
would prefer to see. If they determine that you would be interested to see an advert for King’s games or Services,
they will serve you with a King ad while you are using other websites and services.
By accepting this Privacy Policy and downloading or continuing to play our games, and unless you opt out of
interest-based advertising as explained in this section, you consent to our marketing partners collecting and using
information about you to improve advertising, targeting and measurement systems as described in their privacy
policies.
This Privacy Policy does not apply to the collection of your information by our marketing partners. We recommend
that you review our partners’ privacy policies for more information. A list of our marketing partners and their privacy
policies can be found here.
you can withhold your consent for us to send you direct marketing emails by opting out when we collect your
email address or by electing not to share your email address with us when you first create an account using
your Facebook details;
you can remove yourself from receiving email marketing from us at any time by simply clicking the unsubscribe
link in any direct marketing email we send to you or sending an email to [email protected]; and
to disable interest-based advertising, please see How to adjust your preferences for interest based advertising
below.
You should note that if you opt out of receiving interest based or targeted advertising, you will still still see
advertising and you may see advertising for King products, but that advertising will not be targeted using your
personal information.
Advertising
Our games may include advertising for third party products and services.
King and our advertising partners collect and use information about you to improve advertising, targeting and
measurement systems so that we can show you relevant third party ads in our games.
King participates in the IAB Europe Transparency & Consent Framework and complies with its Specifications and
Policies. King uses the Consent Management Platform (CMP) with the identification number 28.
Where applicable, we use a CMP to gather consent and permissions for our advertising based activity. Where local
laws allow, we may opt you into interest-based advertising by default. You can change your preferences at any time in
the setting pages of our games.
We use information that we hold about you to better target ads for third party goods and services to people that
might be most interested in them. These ads may be shown to you within our games or Services.
ad identifiers and other information collected from your device. For more information, see Ad identifiers,
cookies and similar technologies;
the games you play and information about how you interact with our games and Services;
your age, country and region, and gender; and
other demographic and interests based information that we might acquire from our third party marketing
partners or other third parties who have obtained your consent or have another legal right to share that
information with us.
Advertising partners
When you play our games or use our Services, non-personal identifiers and other information from your device is
collected and shared with advertising partners to enable the technical delivery of ads to your device.
Our advertising partners may combine this information with information which they have collected about you when
you use their services (or the websites or services of third parties) in order to serve you more relevant ads in our
games or to improve the accuracy of their targeting and measurement systems.
If you consent to, or are opted into, the collection and use of your data for targeted advertising purposes by our
advertising partners your data will be used as set out in this section and as further described in our partners'
privacy policies. We recommend that you review our advertising partners’ privacy policies for more information. A
list of our advertising partners and their Privacy Policies can be found here. You can refuse or withdraw your
consent to such use at any time - for more information, see How to adjust your preferences for interest based
advertising.
For players in California: The California Consumer Privacy Act ("CCPA") gives residents of the US state of
California the right to prevent businesses from selling their personal information to third parties. Please see the
Advertising Partners section for more information on how we work with our advertising partners. Sharing
information in this way may be considered “selling” for the purposes of the CCPA. We do not “sell” your personal
information to third parties for any other purpose. If you would prefer that your personal information is not shared
with third parties for this purpose, you can update your preferences in relevant games via the settings menu. If you
wish to opt-out of this ‘selling’ of personal information in all our games, you can submit a “Do not sell my personal
information” request here.
For players not in California: If you would prefer that your personal data is not processed to receive interest-based
ads, you can update your preferences via the settings menu in relevant games. You can also submit an opt-out
request for all of our games here. Please note that outside of California, even if you have opted-out of interest-
based ads in our games, you may still receive interest-based ads from Facebook. If you would prefer that
Facebook does not use your personal data for interest-based ads, you need to log into your account on Facebook
and update your settings there.
Opting out of interest-based advertising at a device level: You can choose to prevent your device's ad identifier
being used for interest-based advertising, or you can reset your device's ad identifier, by changing the settings of
your device. Settings vary from device to device but you will usually find the ad identifier settings under "privacy" or
"ads" in your device's settings. If you live in the USA, the EEA or Canada, you can also opt-out from the collection
of your information by some or all of our advertising partners who participate in the Digital Advertising Alliance by
visiting http://www.aboutads.info/choices/ (for US users), http://www.youronlinechoices.com/ (for EEA users) or
http://youradchoices.ca/choices (for Canadian users). You can also click on the AdChoices logo within an
advertisement (where available).
Ad identifiers, cookies and similar technologies are used by us to provide our Services to you and in order to collect
data from your device. These technologies allow us and our third party advertising partners to:
For more information on the cookies we use and why we use them, please see here.
Cookies are small text files that are stored by your browser on your desktop computer or mobile device. You can
withdraw your consent to cookies by updating the settings within your browser.
Your rights
You have certain rights in connection with your personal information and how we handle it. You can exercise these rights
at any time by contacting us via any of the methods set out in the Contact Us section below.
Right of access. You have a right to know what information we hold about you and in some cases to have the
information communicated to you. If you wish to exercise this right please contact us letting us know that you
wish to exercise your right of access and what information in particular you would like to receive. We reserve the
right to ask for reasonable evidence to verify your identity before we provide you with any information. Please
note that we may not be able to provide all the information you ask for, for instance if the information includes
personal information about another person. Where we are not able to provide you with information that you
have asked for, we will endeavour to tell you why.
Right to correct personal information. We try to keep the information that we hold about you accurate and
up to date. Should you realise that any of the information that we hold about you is incorrect, please let us
know at [email protected] and we will correct it as soon as we can.
Data deletion. You have a right to have some of the personal information that we hold about you deleted.
Should you wish to have any information about you deleted, please Contact Us using the information below.
Please note that in order to process your request you must delete our games from your mobile devices and
clear our cookies from any device where you have played our games in a web browser. Where we delete
personal information about you, we may still retain some or all of that information for other purposes such as
maintaining financial records, protecting or enforcing legal rights, maintaining marketing suppression lists or
for technical reasons such as maintaining technical security or our database integrity. We may also retain your
information in an anonymised form. In some instances, personal information about you that is visible through
gameplay such as username, avatar, your high scores and any chat messages may be cached on other
players’ devices and we may not be able to remove or update that data from those devices, for example if that
device is not connected to a wifi network.
Account deactivation. If you have created an account with us, you can ask us to deactivate that account by
contacting us using the information below. We may ask you for other information before we are able to
deactivate your account. That information might include information about your mobile device. Other steps you
should take should you wish to completely deactivate your account include disassociating your Facebook
account from our mobile games and deleting our games from your mobile devices. Please note that if you
completely deactivate your account all your progress in our games and any unspent virtual items, such as Gold
Bars or Boosters will be lost and we may not be able to restore them in the future.
Data portability. In some circumstances, you may have the right to request that data which you have
provided to us is provided to you, so you can transfer this to another data controller.
Restriction of processing. In some cases, you may have the right to request a restriction of the processing of
your personal data, such as when you are disputing the accuracy of your data held by us.
Right to object. You have the right to object to the processing of personal data about you which is processed
on the grounds of legitimate interests (see Legal Bases below).
Direct marketing opt out. If you have elected to receive direct marketing communications from us, you can
change your mind at any time by following the opt out link in any marketing communication that is sent to you.
If you have elected to receive more than one type of marketing communications from us, you may need to opt
out of all of them individually. It may take a few days for us to update our records before any opt out is
effective.
Right to opt-out (California, USA): California residents have the right to opt out of the sale of personal
information, which is defined in a way that may include the transfer of data to third parties to personalize ads
for you. If you opt out of the ‘sale’ of your information, we will not sell your information, including to our
advertising partners, but you may still see ads in the game and some of our partners may deliver ads to you,
based on information they hold on you. See How to adjust your preferences for interest-based advertising for
more information.
There are other ways in which you can control the personal information that we collect about you. For instance,
you could disconnect your Facebook or other social network account from our games, or delete our games from
your mobile device. You could also reset your mobile advertising identifier or limit ad tracking altogether using
the settings in your phone. Finally, you could limit or prevent the use of cookies in your web browsers. More
information on all of these options is provided elsewhere in this Privacy Policy.
California residents may also designate an agent to make requests to exercise your rights as described above. We
will take steps both to verify the identity of the person seeking to exercise their rights as listed above, and to verify
that your agent has been authorized to make a request on your behalf through providing us with a signed written
authorization or a copy of a power of attorney.
For the reporting information required by California Code Regulations Title 11 § 999.317, please click here.
Children
You must be over a certain age to play our games and use our Services, depending on where you live. For the full list of
age restrictions by country, please see below. We do not knowingly collect or solicit personal information from or direct or
target interest based advertising to anyone under the ages set out below, or knowingly allow such persons to use our
Services. If you believe that we might have any information from or about a child under the age set out below, please
Contact Us.
The table below sets out what age you must be to play our games and use our Services, depending on what
country you are in while using our games and Services. Our games are intended to be played by adults and we do
not knowingly collect, and do not wish to collect, information about children. Please do not play our games or use
our Services if you are under the relevant age.
Country Age you must be to play our games and use our Services
Austria 14
Belgium 13
Bulgaria 16
Croatia 16
Republic of Cyprus 14
Czech Republic 16
Denmark 13
Estonia 16
Finland 13
France 15
Germany 16
Greece 16
Hungary 16
Ireland 16
Italy 14
Latvia 13
Lithuania 14
Luxembourg 16
Malta 13
Netherlands 16
Norway 13
Country Age you must be to play our games and use our Services
Poland 16
Portugal 16
Romania 16
Slovakia 16
Slovenia 16
Spain 14
Sweden 13
Switzerland 16
United Kingdom 13
If you believe that we might have any information from or about a child under the relevant age set out above,
please Contact Us. In the event that we learn that we have collected personal information from a child under the
relevant age set out above, we will delete that information as quickly as possible.
General
Our Privacy Policy contains further details about:
who we share your information with and the reasons for sharing it;
measures we take to keep your information secure;
the legal bases under which we process your data;
how long we retain your information and where we store it;
when and why we share your information with third parties, including transfers outside of the European Economic
Area (the “EEA”); and
changes or updates to our Privacy Policy.
Sharing
In addition to the other disclosures described in this Privacy Policy, we will also share your information:
where we have your consent to do so (including as set out in this Privacy Policy);
as reasonably necessary in order to provide the Services to you (for example, by providing your personal
information to suppliers we may use to fulfil the Services or to communicate with you);
where it is necessary to carry out your instructions (for example, to process a payment instruction we must
provide your personal information to our payment processors);
where your data is in an anonymous and aggregated format, meaning you could not be personally identified
from it;
as we reasonably believe is permitted by law or regulation or as is necessary to comply with any legal
obligation, or in order to enforce or apply our terms and conditions and/or any other agreement with you; or to
protect the rights, property, or safety of King, our users, or others; and
if there is a sale of the assets of King or corporate restructuring, or as a result of a change of control of King or
one of its group companies, or in preparation of any of these events. Any third party to which King transfers of
sells King's assets will have the right to continue to use the personal and other information that you provide to
us in the manner set out in this Privacy Policy.
We may also share your information with our service providers if necessary to enable them to provide services to us.
Security
King takes appropriate security and technical measures to protect your information from unauthorised access, loss
and misuse. In addition, we request that our suppliers who process personal information on our behalf take a
range of security measures designed to help protect your personal information and maintain an appropriate level
of security. However, we cannot guarantee the absolute security of your information online and offline, as the
Internet by its nature is not a secure environment and the nature of security risks is constantly evolving. As such you
should always take care when sharing your information online.
Legal Bases
In each case where we process your information, we do so lawfully in accordance with one of the legal basis set
out under European data protection law. The legal bases which we rely upon are the following:
Contractual Necessity. This covers data used by us in order to provide you with Services that you have
requested - and that we have agreed - to provide to you, such as our games, customer services, chat
functionality and third party social network connectivity;
Legal Obligation. This covers data used by us to comply with a legal obligation, such as to maintain records
relating to tax or to respond to a valid legal request for certain data;
Legitimate Interests. This covers data used by us for purposes that are not harmful to your privacy and can
be reasonably expected within the context of your use of our Services, such as Marketing, Advertising,
analytics, research and optimisation of our games and other Services; and
Consent. This is used as a legal basis in the following contexts: (i) the collection of data stored on your device
by us and our advertising partners, including device information, ad identifiers, IP address, country and region.
You consent to this collection when you agree to install our game and you can withdraw your consent to this by
uninstalling our games; (ii) the storage of data on your device by us and our advertising partners, including
through the use of cookies. By accessing and using our Services, you consent to this storage and you can
withdraw your consent by updating your cookie settings; and (iii) the use of your data by us and our partners
for targeted advertising purposes (for more information, see Marketing and Advertising above). You consent to
this collection when you accept this Privacy Policy and you can withdraw your consent to this processing by
following the steps at How to adjust your preferences for interest based advertising. Where we ask for your
consent to use your data for any other purpose, we will make this clear at the point of collection and we will
also make clear how you can withdraw your consent.
In this Privacy Policy we have explained how you can opt out of certain types of processing that we undertake and
where any processing is based on your consent, you can withdraw that consent at any time in the ways described
in this Privacy Policy. Nonetheless, if you play our games we will still collect some personal data about you and
process it as otherwise described in this Privacy Policy. If you do not wish us to collect any personal data about you
at all, you should cease playing our games and stop using our Services.
Retention
We will keep your information for as long as your account is active or we consider necessary for the purposes
described in our Privacy Policy. We will also retain and use your information for as long as is required in order to
comply with our legal obligations.
Location of storage
We store your information on servers that we control which are primarily based in the EEA. We may also use servers
and engage providers that are located outside the EEA in order to process and store your information and to
provide services to us.
International Transfer
We may transfer your information to affiliated entities or third parties to jurisdictions outside the EEA. Please note
that these countries outside of the EEA may not have the same data protection laws as your own jurisdiction. We
take steps to ensure that there are adequate safeguards and mechanisms in place (including the use of EU model
clauses) to allow the transfer of your information across borders outside of the EEA.
South Korea
Please note that a different version of this Privacy Policy applies if you live in South Korea (please see
https://king.com/ko/privacyPolicy).
Contact us
If you have any questions or concerns about any of the matters in relation to this Privacy Policy, including to exercise any
of your rights, then there are several way of contacting us:
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