PC4 BusinessTrends Grupo3

"AÑO DE LA UNIDAD, LA PAZ Y EL DESARROLLO”
UNIVERSIDAD PRIVADA DEL NORTE

CAMPUS BREÑA
FIELDWORK WEEK 4
Course
Business Trends
Teacher
Pachas Fuentes, Maria Olivia
Members
Last and first name Code

ESPINOZA CORDOVA, YULY JACKQUELINE N00078374
GARCIA PUJAY, FABIOLA STEPHANY N00207598
SOUSA OJEDA, SILVIA ALEJANDRA N00148206
A CASE OF A SUCCESSFUL PERUVIAN AND A FOREIGN COMPANY
Case of a Successful Peruvian Company: Interbank
Interbank is a Peruvian bank, founded in 1897. It

is one of the country's leading financial
institutions. It is owned by the Intercorp
conglomerate.
Over the years, Interbank has been improving its

customer service, ethics and social responsibility
strategies. Next, we proceed to detail each one of
these aspects.
Customer service experience:
Interbank has revolutionized banking, from the

Source: Banco Interbank
attention you receive, the environment and
waiting time; with a more agile, comfortable and human format for you. Some of the changes it has
made are as follows:
● Forget about waiting for your ticket number to appear on the screen.
At Interbank you register with your card, DNI and they will call you by name just before you are
served.
● No more queues. Your name will appear on the screens along with the names of people who are
also waiting their turn like you.
● We actively encourage the use of electronic and digital banking, so you can do your banking from
wherever you are.
● We have learning spaces for you to get to know the benefits of our products to the fullest.
● Make yourself comfortable, have a cup of coffee and read a magazine while you wait your turn to
be served.
Ethics:
Interbank has implemented a Code of Ethics, whose purpose is

to foster and promote the principles and conduct expected from
its employees and stakeholders, seeking to prevent and avoid
inappropriate conduct.
Its business is managed through the following ethical principles:
● BEING HONEST, always acting with integrity.

● FULFILLING the rules and commitments we make to others. Source: Banco Interbank
● BEING TRANSPARENT with the information we handle.
● RESPECTING differences and diversity, promoting fair and respectful treatment of others.
● ACTING responsibly and diligently to meet daily challenges.
● Doing the RIGHT thing in a fair manner, always putting ourselves in the "other's" place at all times
and places. at all times and places.
● DENOUNCING any inappropriate behavior and consulting through the appropriate channels when
in doubt. when in doubt.
Social Responsibility:
Interbank seeks to be a responsible and sustainable

financial platform that contributes to the development of
the country, acting with respect, integrity and vision for
the future.
Together with various stakeholders, it seeks to promote
the achievement of the sustainable development
objectives through three lines of action: financial
education for entrepreneurs, alliance with institutions
and education for the community.
In addition, it has an environmental commitment to
reduce direct impacts with respect to the consumption of
Source: Banco Interbank
energy, resources and waste generation.
waste generation. It seeks to influence its stakeholders through communication, sensitization and
awareness of sustainable development and environmental management.
Finally, they are committed to the management of financing and green bonds to contribute to
environmentally responsible economic activities.
Case of a Successful Foreign Company: Scotiabank
Headquartered in Toronto (Canada), with more than

180 years of experience, 21 million customers and a
team of 86,000 employees in 55 countries, Scotiabank
is today one of the largest financial groups of Canadian
Origin, with the ability to provide the stability that its
stakeholders around the world deserve.
Founded in 1832, it is one of the solid financial groups
in the world and the Canadian bank with the most
international presence and projection. As of 2014, it is
the 3rd largest bank in Canada and the 24th largest in
the world.
Customer service experience:

Source: Banco Scotiabank
Scotiabank offers one of the best services and attention
in all their agencies.
They have several alternatives to carry out your operations in your own way. Some of them are:
Digital Channels:
● Web Scotiabank
● App Scotiabank
Traditional Channels:
● ATM’s
● Agency Networks
● Agents
● Telephone banking
Ethics:
Trust, based on the values established in our

Code, is what has allowed us to build solid and
lasting relationships that span several generations.
New employees, contract workers and directors
receive a copy of this Code, or a link to it, when
they are contracted or appointed and must confirm
that they have received it and read it.
The six guiding principles are aligned with our
values and form the basis of this Code.
1. Comply with the laws in force in the countries

where Scotiabank operates.
2. Avoid registering or placing Scotiabank in a
conflict-of-interest situation.
3. Behave with honesty and integrity. Source: Banco Scotiabank
4. Respect privacy, confidentiality and protect the
integrity and security of assets, communications, information, and transactions.
5. Treat fairly, equally, and professionally to all the people.
6. Respect our commitments with the communities where we operate.
REFERENCES:
Sostenibilidad- Interbank (2019). https://interbank.pe/nosotros/sostenibilidad#!tab-

reportes-de-sostenibilidad
Canal Ético- Interbank (2019). https://interbank.pe/canal-etico#!canal-etico-tab
Interbank Explora: 5 razones por las que debes visitarlo (2019).

https://interbank.pe/blog/interbank-para-mi/interbank-explora-5-razones-por-las-que-debes-
visitarlo
Sostenibilidad- Scotiabank (2023). https://www.scotiabank.com.pe/quienes-

somos/sostenibilidad
Responsibility & Impact – Scotiabank (2023).

https://www.scotiabank.com/ca/en/about/responsibility-impact.html
Responsabilidad e impacto con nuestros clientes (2023).

https://www.scotiabank.com/corporate/es/principal/responsabilidad-e-impacto/con-nuestros-
clientes.html

PC4 BusinessTrends Grupo3

Uploaded by

Copyright:

Available Formats

PC4 BusinessTrends Grupo3

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

PC4 BusinessTrends Grupo3

Uploaded by

Copyright:

Available Formats

"AÑO DE LA UNIDAD, LA PAZ Y EL DESARROLLO”

UNIVERSIDAD PRIVADA DEL NORTE

Last and first name Code

Case of a Successful Peruvian Company: Interbank

Interbank is a Peruvian bank, founded in 1897. It

Over the years, Interbank has been improving its

Customer service experience:

Interbank has revolutionized banking, from the

Interbank has implemented a Code of Ethics, whose purpose is

Its business is managed through the following ethical principles:

● BEING HONEST, always acting with integrity.

Interbank seeks to be a responsible and sustainable

Case of a Successful Foreign Company: Scotiabank

Headquartered in Toronto (Canada), with more than

Customer service experience:

Trust, based on the values established in our

1. Comply with the laws in force in the countries

Sostenibilidad- Interbank (2019). https://interbank.pe/nosotros/sostenibilidad#!tab-

Canal Ético- Interbank (2019). https://interbank.pe/canal-etico#!canal-etico-tab

Interbank Explora: 5 razones por las que debes visitarlo (2019).

Sostenibilidad- Scotiabank (2023). https://www.scotiabank.com.pe/quienes-

Responsibility & Impact – Scotiabank (2023).

Responsabilidad e impacto con nuestros clientes (2023).

You might also like