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    Sebastian Ayala Resume (English)

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    Sebastian Ayala
    Juan Sebastian Ayala Silva has over 10 years of experience in international business, quality assurance, and administrative roles. He holds a Bachelor's degree in international business. His experience includes roles at Teleperformance as a QA Analyst and bilingual customer service agent, Fondo Financiero de Proyectos de Desarrollo FONADE (now ENTERRITORIO) as an administrative and financial supervisor and professional support, and OSIS S.A.S as an operations assistant. He has strong skills in Microsoft Office, English, problem solving, customer orientation, and teamwork.

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    Sebastian Ayala Resume (English)

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    Sebastian Ayala
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    Juan Sebastian Ayala Silva has over 10 years of experience in international business, quality assurance, and administrative roles. He holds a Bachelor's degree in international business. His experience includes roles at Teleperformance as a QA Analyst and bilingual customer service agent, Fondo Financiero de Proyectos de Desarrollo FONADE (now ENTERRITORIO) as an administrative and financial supervisor and professional support, and OSIS S.A.S as an operations assistant. He has strong skills in Microsoft Office, English, problem solving, customer orientation, and teamwork.

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    Juan Sebastian Ayala Silva has over 10 years of experience in international business, quality assurance, and administrative roles. He holds a Bachelor's degree in international business. His experience includes roles at Teleperformance as a QA Analyst and bilingual customer service agent, Fondo Financiero de Proyectos de Desarrollo FONADE (now ENTERRITORIO) as an administrative and financial supervisor and professional support, and OSIS S.A.S as an operations assistant. He has strong skills in Microsoft Office, English, problem solving, customer orientation, and teamwork.

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    30 views3 pages

    Sebastian Ayala Resume (English)

    Uploaded by

    Sebastian Ayala
    Juan Sebastian Ayala Silva has over 10 years of experience in international business, quality assurance, and administrative roles. He holds a Bachelor's degree in international business. His experience includes roles at Teleperformance as a QA Analyst and bilingual customer service agent, Fondo Financiero de Proyectos de Desarrollo FONADE (now ENTERRITORIO) as an administrative and financial supervisor and professional support, and OSIS S.A.S as an operations assistant. He has strong skills in Microsoft Office, English, problem solving, customer orientation, and teamwork.

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    JUAN SEBASTIAN AYALA

    SILVA
    Bachelor’s in international business

    Contact:
    Mobile: 3008455894
    Email: [email protected]

    Professional Profile

    Professional in International Business with wide experience in administrative and Quality Assurance processes, able
    to perform functions related to several tasks, with competent emphasis, visionary, and successful performance.
    Professional experience in State-owned Entities performing contracting processes, activities from the beginning of the
    bidding process to the liquidation, administrative and financial execution of projects and document management.
    Preparation of reports and timely responses, to accomplish the Entities and third parties’ requirements.
    Ability to work under high pressure conditions. Excellent in reporting, with management and team leadership skills.

    Education

     UNIVERSIDAD SANTO TOMAS – BUCARAMANGA


    Bachelor’s in international business
    Bucaramanga – December 2011

    English Level
     Intermediate - Upper
    • TOEFL – B2 Level

    Key Skills

     Use of MS Office
     Fluent English
     Excellent computer skills
     Interpersonal and Communication skills
     Problem solving and Analytical Ability
     Adaptability
     Customer orientation
     Team building /teamwork
     KPI knowledge and understanding

    Professional Background

     Teleperformance, August 2019 – September 2022


    QA Analyst

     Working primarily with agents and supervisors, as Quality Assurance Analyst I am responsible for monitoring
    interactions to ensure the needs of the customer and client are met on each interaction.
     Responsible for conducting internal monitoring based on company and daily quotas.
     Inform of any suspicious or malicious behavior detected during monitoring.
    Bilingual Customer Service Agent

     Help customers with complaints and questions, give customers information about products and services, take
    orders, and process returns. By helping customers understand the product and answering questions

     Fondo financiero de Proyectos de Desarrollo FONADE (currently: Empresa Nacional


    Promotora de Desarrollo ENTERRITORIO), January to May 2019
    Administrative and Financial Supervisor

     Preparation and signing of meetings and follow-up minutes required during the execution of the project.
     Follow-up of the budgetary execution of contracts and liquidation, support in the new contracting procedures,
    in matter of additions, extensions, suspensions, among others.
     Review, authorization, and signature of disbursements to be cancelled in the execution of the project.
     Follow-up of contract compliance and implementation of the quality management system, preparation of
    operating plans and cash flow of the resources assigned to each agreement.
     Elaboration of management and execution data, disbursement reports and financial statements of the
    agreements and contracts assigned.
     Projecting responses in a timely manner to external correspondence and complaints and claims that are
    recorded in the development of contracts.
     Carrying out follow-up visits to the sites where the different projects were executed.

     Fondo financiero de Proyectos de Desarrollo FONADE (Currently: Empresa Nacional


    Promotora de Desarrollo ENTERRITORIO), November 2013 – December 2018
    Professional Support

     Follow-up support in the execution and liquidation phase of agreements and contracts.
     Preparation of management and execution reports, disbursement reports and financial statements.
     Preparation of closing minutes for derivative contracting.
     Support in the procedures to deal with new developments in derivative contracting, in terms of additions,
    extensions, suspensions, among others.
     Projection of responses in a timely manner to external correspondence and complaints (PQR's) and claims
    that are recorded in the development of contracts.
     Request of Budget Availability Certificates.

     CONVENIOS PARA LOS QUE SE DESARROLLARON ACTIVIDADES EN EL FONDO


    FINANCIERO DE PROYECTOS DE DESARROLLO – FONADE (Currently: ENTERRITORIO)
     Agreement No. 213050 subscribed with the National Administrative Department of Statistics (DANE) for the
    development of the Third National Agricultural Census, DANE for the development of the Third National
    Agricultural and Livestock Census.

     Agreement No. 214002 subscribed with the National Planning Department - DNP to support the execution
    of the Plan Contracts.

     Agreement No. 215001 subscribed with the National Planning Department - DNP to manage the operational
    and logistical support to the coordination group of the General Royalties System.

     Agreement No. 215005 subscribed with the National Planning Department - DNP to support the execution
    of the Plan Contracts.

     Agreement No. 216001 subscribed with the National Planning Department - DNP for the support to the
    execution of the Plan Contracts.
     Agreement No. 215050 with the National Planning Department - DNP to manage the operational and
    logistical support to the coordination group of the General Royalties System.

     Agreement No. 217002 subscribed with the National Planning Department - DNP to support the execution
    of the Plan Contracts.

     Agreement No. 217047 subscribed with the National Administrative Department of Statistics - DANE for the
    development of the National Population and Housing Census.

     OSIS S.A.S , August, 2012 - November 2013


    Operations Assistant

     Invoicing of services rendered by the company, release of import documents.


     Follow-up of import and export operations, review of supporting documents, sending of pre-alerts, and
    tracking of merchandise.
     Management of the Free Trade Zone Integrated Computer Control Program (PICIZ), management, control,
    and reporting of inventories.

    Personal References

    Silvia Ayala
    Market Analyst
    Proquinal
    318 5216287

    Claudia Carreño
    Business Analyst Quote to Cash
    Nielsen IQ
    3505944092

    JUAN SEBASTIAN AYALA SILVA


    CC. 1098657511 BUCARAMANGA

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