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    LEA - 5 Whys

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    Jasser Kandume
    The 5 Whys technique is a problem-solving method that involves repeatedly asking "Why" to get to the root cause of a problem. It involves writing down the specific problem, then asking "Why" did the problem occur and writing the answer below the problem statement. This is repeated until the team agrees on the underlying cause. An example is provided where a company was late delivering a product and the 5 Whys identified that the lack of an afternoon maintenance shift to change a clogged air filter led to overheating and failure of a circuit board. The technique helps identify root causes rather than blame and is intended to systematically solve problems rather than be a tedious process.

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    LEA - 5 Whys

    Uploaded by

    Jasser Kandume
    29 views1 page
    The 5 Whys technique is a problem-solving method that involves repeatedly asking "Why" to get to the root cause of a problem. It involves writing down the specific problem, then asking "Why" did the problem occur and writing the answer below the problem statement. This is repeated until the team agrees on the underlying cause. An example is provided where a company was late delivering a product and the 5 Whys identified that the lack of an afternoon maintenance shift to change a clogged air filter led to overheating and failure of a circuit board. The technique helps identify root causes rather than blame and is intended to systematically solve problems rather than be a tedious process.

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    5WHYS

    Original Title

    LEA---5-Whys

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    The 5 Whys technique is a problem-solving method that involves repeatedly asking "Why" to get to the root cause of a problem. It involves writing down the specific problem, then asking "Why" did the problem occur and writing the answer below the problem statement. This is repeated until the team agrees on the underlying cause. An example is provided where a company was late delivering a product and the 5 Whys identified that the lack of an afternoon maintenance shift to change a clogged air filter led to overheating and failure of a circuit board. The technique helps identify root causes rather than blame and is intended to systematically solve problems rather than be a tedious process.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    29 views1 page

    LEA - 5 Whys

    Uploaded by

    Jasser Kandume
    The 5 Whys technique is a problem-solving method that involves repeatedly asking "Why" to get to the root cause of a problem. It involves writing down the specific problem, then asking "Why" did the problem occur and writing the answer below the problem statement. This is repeated until the team agrees on the underlying cause. An example is provided where a company was late delivering a product and the 5 Whys identified that the lack of an afternoon maintenance shift to change a clogged air filter led to overheating and failure of a circuit board. The technique helps identify root causes rather than blame and is intended to systematically solve problems rather than be a tedious process.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    Learning Enrichment Activity Oakland University

    Pawley Lean Institute

    5 Whys Problem Solving 6633 18 Mile Road


    Sterling Heights, MI 48314

    What is 5 Whys Problem Solving? Activity Procedure:


    The 5 Whys Problem Solving technique is a simple 1. Write down the specific problem.
    process to follow to solve any problem by
     Writing the issue helps you formalize the problem and
    repeatedly asking the question “Why” (five times is
    describe it completely.
    a good rule of thumb), to peel away the layers of
    symptoms that can lead to the root cause of a  It helps a team focus on the same problem.
    problem. This strategy relates to the principle of
    systematic problem solving.  Always describe the current condition.
     Use data where possible.
     Example: Overall customer complaints are up 50%.
    Proper uses of the technique: 2. Ask WHY the problem happens and write the answer down
    below the problem.
    1. To help identify the root cause of a problem
    3. If the answer provided doesn’t identify the root cause of the
     A root cause is the most basic reason,
    problem that you wrote in step 1, ask WHY again and write that
    which if eliminated, would prevent answer down.
    reoccurrence.
    4. Loop back to step 3 until the team is in agreement that the
    2. Provides a framework for a team to work
    problem’s root cause is identified.
    through a more complex problem

    3. To solve problems as they occur

    Case Example:
    Problem Statement: Your company was unable to get the customer’s
    product request to them on time.
    Improper uses of the technique: 1. Why were you unable to produce the product on time?
    1. To emphasize the person or blame: turning the  Because the equipment failed.
    5 Whys into the 5 Whos
    2. Why did the equipment fail?
    2. Making it a tedious, desk intensive project  Because the circuit board burned out.
    3. Why did the circuit board burn out?
     Because it overheated.
    4. Why did it overheat?
     Because the air filter wasn’t changed.
    5. Why wasn’t the filter changed?
     Because there was no afternoon preventative maintenance
    shift scheduled to change it.

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