gvs20 Manual

Galaxy VS
UPS
Operation
Latest updates are available on the Schneider Electric website

6/2021
www.schneider-electric.com
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Go to
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UPS
Table of Contents
Important Safety Instructions — SAVE THESE
INSTRUCTIONS .........................................................................................5
FCC Statement ..........................................................................................6
Electromagnetic Compatibility .....................................................................6
Safety Precautions .....................................................................................6
ENERGY STAR Qualification.......................................................................6
Overview of User Interface ........................................................................7
Display ......................................................................................................7
Menu Tree..........................................................................................10
Controller Section ..................................................................................... 11
Operation Modes ......................................................................................12
UPS Modes..............................................................................................12
System Modes .........................................................................................14
Configuration .............................................................................................16
Configure the UPS Input ...........................................................................16
Configure the Output.................................................................................17
Output Transformer Voltage Compensation ..........................................18
Configure the Battery Solution ...................................................................19
Configure High Efficiency Mode .................................................................23
Configure the Breakers .............................................................................24
Configure the Input Contacts .....................................................................25
Configure the Output Relays .....................................................................26
Configure the Network ..............................................................................28
Configure the Modbus...............................................................................29
Set the UPS Name ...................................................................................31
Set the Date and Time ..............................................................................31
Configure the Display Preferences.............................................................31
Configure the Air Filter Reminder ...............................................................32
Save the UPS Settings on a USB Device....................................................32
Restore the UPS Settings from a USB Device.............................................33
Set the Display Language .........................................................................33
Change the Password...............................................................................34
Operation Procedures ..............................................................................35
Start Up the UPS System from Off Mode ....................................................35
Transfer the UPS from Normal Operation to Static Bypass
Operation.................................................................................................35
Transfer the UPS from Static Bypass Operation to Normal
Operation.................................................................................................35
Turn the Inverter OFF ...............................................................................35
Turn the Inverter ON .................................................................................35
Set the Charger Mode...............................................................................36
Shut Down the UPS System into Maintenance Bypass Operation.................36
Shut Down into Maintenance Bypass Operation for Single UPS System
with Kirk Key Installed ..............................................................................37
Start Up the UPS System from Maintenance Bypass Operation ...................38
Start Up from Maintenance Bypass Operation for Single UPS System
with Kirk Key Installed ..............................................................................39
990-5910E-001 3
UPS
Access a Configured Network Management Interface..................................40

Enable HTTP/HTTPS Protocols ...........................................................40
Enable SNMP Protocols ......................................................................41
View the Logs...........................................................................................42
View the System Status Information ...........................................................43
View the Modular Battery Status ..........................................................46
Tests............................................................................................................47
Start a Runtime Calibration Test.................................................................47
Stop a Runtime Calibration Test.................................................................48
Start a Battery Test ...................................................................................48
Stop a Battery Test ...................................................................................48
Maintenance ..............................................................................................49
Connect Temperature/Humidity Sensor (Option) .........................................49
Replace the Air Filter (GVSOPT001 and GVSOPT015) ...............................49
Replace the Air Filters (GVSOPT014) ........................................................51
Replace or Install a Modular Battery String .................................................52
Live Swap: Add, Remove, or Replace a Power Module................................54
Determine if you need a Replacement Part .................................................58
Find the Serial Numbers ......................................................................58
Return Parts to Schneider Electric .............................................................59
Troubleshooting ........................................................................................60
Status LED Lighting per UPS Operation Mode ............................................60
Status LEDs on the Modular Battery Cabinet ..............................................61
Alarm Messages.......................................................................................62
Export UPS Report to a USB Device ..........................................................71
4 990-5910E-001
INSTRUCTIONS UPS

INSTRUCTIONS
Read these instructions carefully and look at the equipment to become familiar
with it before trying to install, operate, service or maintain it. The following safety
messages may appear throughout this manual or on the equipment to warn of
potential hazards or to call attention to information that clarifies or simplifies a
procedure.
The addition of this symbol to a “Danger” or “Warning” safety

message indicates that an electrical hazard exists which will result in
personal injury if the instructions are not followed.
This is the safety alert symbol. It is used to alert you to potential

personal injury hazards. Obey all safety messages with this symbol
to avoid possible injury or death.
DANGER
DANGER indicates a hazardous situation which, if not avoided, will result in
death or serious injury.
Failure to follow these instructions will result in death or serious injury.
WARNING
WARNING indicates a hazardous situation which, if not avoided, could result
in death or serious injury.
Failure to follow these instructions can result in death, serious injury, or
equipment damage.
CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in
minor or moderate injury.
Failure to follow these instructions can result in injury or equipment
damage.
NOTICE
NOTICE is used to address practices not related to physical injury. The safety
alert symbol shall not be used with this type of safety message.
Failure to follow these instructions can result in equipment damage.
Please Note
Electrical equipment should only be installed, operated, serviced, and maintained
by qualified personnel. No responsibility is assumed by Schneider Electric for any
consequences arising out of the use of this material.
A qualified person is one who has skills and knowledge related to the construction,
installation, and operation of electrical equipment and has received safety training
to recognize and avoid the hazards involved.
990-5910E-001 5
UPS INSTRUCTIONS
FCC Statement
NOTE: This equipment has been tested and found to comply with the limits for
a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.
Any changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Electromagnetic Compatibility
NOTICE
RISK OF ELECTROMAGNETIC DISTURBANCE
This is a product category C2 UPS product. In a residential environment, this
product may cause radio inference, in which case the user may be required to
take additional measures.
Safety Precautions
DANGER
HAZARD OF ELECTRICAL SHOCK, EXPLOSION OR ARC FLASH
All safety instructions in this document must be read, understood and followed.
DANGER
HAZARD OF ELECTRICAL SHOCK, EXPLOSION OR ARC FLASH
After the UPS system has been electrically wired, do not start up the system.
Start-up must only be performed by Schneider Electric.
ENERGY STAR Qualification
Select models are ENERGY STAR® qualified.

For more information on your specific model go to www.se.
com.
6 990-5910E-001
Overview of User Interface UPS
Overview of User Interface

Display
Overview of the Home Screen
A. Home button - tap here on any screen to return to the home screen.
B. Main menu button - tap here to access the menus.
C. Mimic diagram button - tap here to access the mimic diagram.
D. Alarm status symbol - tap here to access the active alarms log.
You can tap on the output or battery fields on the home screen to go directly to the
detailed measurement pages.
Main Menu
Tap the main menu button on the home screen to access the menus.
990-5910E-001 7
UPS Overview of User Interface
Mimic Diagram
The mimic diagram will adapt to your system configuration – the mimic diagrams
shown here are just examples.
The green power line (gray in illustration) in the mimic diagram shows the power
flow through the UPS system. Active modules (inverter, rectifier, battery, static
bypass switch, etc.) are framed in green and inactive modules are framed in black.
Modules framed in red are inoperable or in an alarm condition.
In mimic diagrams for parallel systems, tap on the gray UPS to see the mimic
diagram on UPS level.
NOTE: The mimic diagram only shows one battery breaker BB even if more
battery breakers have been connected and configured for monitoring. If one or
more of the monitored battery breakers are in the closed position, the BB on
the mimic diagram will show as closed. If all of the monitored battery breakers
are in the open position, the BB on the mimic diagram will show as open.
Example of Single UPS System – Dual Mains
Example of Simplified 1+1 Parallel System – Dual Mains
8 990-5910E-001
Example of Parallel System – Dual Mains
Alarm Status Symbol

The alarm status symbol (gray in illustration) in the top right corner of the display
changes depending on the alarm status of the UPS system.
Green: No alarms present in the UPS system.
Blue: Informational alarm(s) present in the UPS system. Tap

the alarm status symbol to open the active alarms log.
Yellow: Warning alarm(s) present in the UPS system. Tap the

alarm status symbol to open the active alarms log.
Red: Critical alarm(s) present in the UPS system. Tap the

alarm status symbol to open the active alarms log.
990-5910E-001 9
UPS Overview of User Interface
Menu Tree
Tap the main menu button on the home screen to access the menus.
• Status
◦ Input
◦ Output
◦ Bypass
◦ Battery
◦ Temperature
◦ Parallel
• Logs
• Control1
◦ Operation mode
◦ Inverter
◦ Charger
◦ Guided sequences
• Configuration1
◦ UPS
◦ Output
◦ Battery
◦ High efficiency
◦ Breakers
◦ Contacts and relays
◦ Network
◦ Modbus
◦ General
◦ Reminder
◦ Save/restore
◦ Update status
• Maintenance
◦ Buzzer
◦ Status LEDs
◦ Breaker lamp
◦ Battery1
◦ Runtime calibration1
◦ Battery replacement1
◦ UPS report1
• About
• Logout
• Flag button – See Set the Display Language, page 33.
Some menus contain more submenus than described in this manual. These
submenus are grayed out and are only for use by Schneider Electric to avoid
unwanted load impacts. Other menu items can also be grayed out if they are not
relevant for this particular UPS system.
1. This menu requires administrator login to access.
10 990-5910E-001
Controller Section
NOTE: Remove the front panel to access the controller section.
Front View of the Controller Section
A. Inverter ON/OFF buttons

B. USB ports2
C. Universal I/O2
D. Modbus port2
E. USB Micro-B port2
F. Network port2
G. Reset button2
H. Input status LED3
I. Inverter status LED3
J. Output status LED3
K. Bypass status LED3
L. Battery status LED3
M. Display power supply
N. Display port
O. Service port4
P. For future use
Q. For future use
R. PBUS 15
S. PBUS 25
2. Built-in network management card.

3. See Status LED Lighting per UPS Operation Mode, page 60.
4. The service port can only be used by a Schneider Electric Field Service Representative with approved Schneider Electric tools to
configure the unit, retrieve logs, and upgrade firmware. The service port cannot be used for any other purpose. The service port is only
active when the Field Service Representative is within physical proximity to the UPS and manually activates the connection. Do not
connect to a network. The connection is not intended for network operation and may cause inoperability of the network.
5. Do not disconnect during operation of the UPS. Do not connect to a network. The connection is not intended for network operation and
may cause inoperability of the network.
990-5910E-001 11
UPS Operation Modes
Operation Modes
The Galaxy UPS has two different levels of operation modes:
• UPS mode: The operation mode of the individual UPS. See UPS Modes,
page 12.
• System mode: The operation mode of the complete UPS system that
supplies the load. See System Modes, page 14.
UPS Modes
Normal Operation
In normal operation, the UPS supports the load with conditioned power.
Battery Operation
If the utility/mains supply fails, the UPS transfers to battery operation and supports
the load with conditioned power from the DC source.
Requested Static Bypass Operation

The UPS can be transferred to requested static bypass operation following a
command from the display. During requested static bypass operation, the load is
supplied from the bypass source. If a fault is detected, the UPS will transfer to
normal operation or forced static bypass operation. If there is an interruption to the
utility/mains supply during requested static bypass operation, the UPS will transfer
to battery operation.
Forced Static Bypass Operation

The UPS is in forced static bypass operation following a command from the UPS
or because the user has pressed the inverter OFF button on the UPS. During
forced static bypass operation, the load is supplied from the bypass source.
NOTE: The batteries are not available as an alternate power source while the
UPS is in forced static bypass operation.
Internal Maintenance Bypass Operation via the Internal Maintenance Breaker IMB
When the internal maintenance breaker IMB is closed, the UPS transfers to
internal maintenance bypass operation. The load is supplied with unconditioned
power from the bypass source. Service and replacement can be performed on
power modules, the static bypass switch module, and on the controller box during
internal maintenance bypass operation via the internal maintenance breaker IMB.
The internal maintenance breaker IMB can only be used in single systems and in
simplified 1+1 parallel systems with no external maintenance bypass breaker.
UPS is in internal maintenance bypass operation.
External Maintenance Bypass Operation via the Maintenance Bypass Breaker MBB
When the maintenance bypass breaker MBB is closed in the external
maintenance bypass panel/cabinet or third party switchgear, the UPS transfers to
external maintenance bypass operation. The load is supplied with unconditioned
power from the bypass source. Service and replacement can be performed on the
entire UPS during external maintenance bypass operation via the maintenance
bypass breaker MBB.
12 990-5910E-001
Operation Modes UPS
UPS is in external maintenance bypass operation.
Static Bypass Standby Operation

Static bypass standby is only applicable to an individual UPS in a parallel system.
The UPS enters static bypass standby operation if the UPS is prevented from
entering forced static bypass operation and the other UPSs of the parallel system
can support the load. In static bypass standby the output of the specific UPS is
OFF. The UPS automatically transfers to the preferred operation mode when
possible.
NOTE: If the other UPSs cannot support the load, the parallel system
transfers to forced static bypass operation. The UPS in static bypass standby
operation will then transfer to forced static bypass operation.
Battery Test
The UPS is in battery test mode when the UPS is performing a battery self-test or
a runtime calibration.
NOTE: The battery test will be aborted if the utility/mains supply is interrupted
or if a critical alarm is present and the UPS will return to normal operation
upon return of utility/mains.
ECO Mode
ECO mode allows the UPS to be configured to use requested static bypass, with
the load supplied through the bypass, as the preferred operation mode under
predefined circumstances. If a fault is detected (bypass voltage out of tolerance,
output voltage out of tolerance, etc), the UPS will immediately transfer to normal
operation or forced static bypass. The main advantage of ECO mode is a
reduction in the consumption of electrical power. In case of interruption to the
utility/mains supply, the UPS transfers to battery operation for an uninterrupted
supply of the load. The batteries are charged when the UPS is in ECO mode.
NOTE: When changes to ECO mode settings are made on one UPS in a
parallel system, the settings are shared to all UPSs in the parallel system.
ECOnversion Mode
ECOnversion allows the UPS to supply the active part of the load through the
static bypass. The inverter is kept running in parallel with the bypass source and
supplies the reactive part of the load. The input power factor of the UPS is,
regardless of the load power factor, maintained close to unity as the reactive part
of the load is significantly reduced in the UPS input current. In case of an
interruption to the utility/mains supply, the inverter immediately maintains the
output voltage so that breaks or drops during the transfer from ECOnversion mode
are practically eliminated. The batteries are charged when the UPS is in
ECOnversion mode.
NOTE: When changes to ECOnversion mode settings are made on one UPS
in a parallel system, the settings are shared to all UPSs in the parallel system.
OFF Mode
The UPS is not supplying the load with power. The batteries are charged and the
display is on.
990-5910E-001 13
UPS Operation Modes
System Modes
The system mode indicates the output status of the complete UPS system
including the surrounding switchgear and indicates which source supplies the
load.
Inverter Operation
In inverter operation the load is supplied by the inverters. The UPS mode can be
in either normal or battery operation when the system operation mode is inverter
operation.
Requested Static Bypass Operation

When the system is in requested static bypass operation, the load is supplied from
the bypass source. If a fault is detected, the system will transfer to inverter
operation or forced static bypass operation.
Forced Static Bypass Operation

The system is in forced static bypass operation following a command from the
UPS system or because the user has pressed the inverter OFF button on the
UPSs. During forced static bypass operation, the load is supplied directly by the
bypass source with unconditioned power.
system is in forced static bypass operation.
Maintenance Bypass Operation

In maintenance bypass operation, the load is supplied directly by the bypass
source with unconditioned power.
NOTE: The batteries are not available as an alternate power source in
maintenance bypass operation.
ECO Mode
ECO mode allows the system to be configured to use requested static bypass
operation, with the load supplied through the bypass, as the preferred operation
mode under predefined circumstances. The main advantage of ECO mode is a
reduction in the consumption of electrical power. In case of interruption to the
utility/mains supply, the UPS transfers to inverter operation for an uninterrupted
supply of the load.
NOTE: When changes to ECO mode settings are made on one UPS in a
parallel system, the settings are shared to all UPSs in the parallel system.
ECOnversion Mode
ECOnversion allows the system to supply the active part of the load through the
bypass. The inverter is kept running in parallel with the bypass source and
supplies the reactive part of the load. The input power factor of the UPS is,
regardless of the load power factor, maintained close to unity as the reactive part
of the load is significantly reduced in the UPS input current. In case of an
interruption to the utility/mains supply, the inverter immediately maintains the
output voltage so that breaks or drops during the transfer from ECOnversion mode
are practically eliminated.
NOTE: When changes to ECOnversion mode settings are made on one UPS
in a parallel system, the settings are shared to all UPSs in the parallel system.
14 990-5910E-001
Operation Modes UPS
OFF Mode
The system is not supplying the load with power. The batteries are charged and
the display is on.
990-5910E-001 15
UPS Configuration
Configuration
Configure the UPS Input
NOTE: This configuration is mandatory for correct UPS operation.
1. Tap Configuration > UPS.
a. Set the Mains configuration to Single mains or Dual mains.
b. Select Autostart of the inverter if you want to enable this function.
When Autostart of the inverter has been enabled, the inverter will start
up automatically when input voltage returns, after a shutdown due to
drained battery.
DANGER
HAZARD OF ELECTRIC SHOCK, EXPLOSION, OR ARC FLASH
Always perform correct Lockout/Tagout before working on the UPS. A
UPS with autostart enabled will automatically restart when the mains
supply returns.
Failure to follow these instructions will result in death or serious
injury.
c. Set Transformer present to No transformer present, Input

transformer, or Output transformer.
2. Tap OK to save your settings.
16 990-5910E-001
Configuration UPS
Configure the Output

1. Tap Configuration > Output.
a. Set the AC voltage ph-ph to 200VAC, 208VAC, 220VAC, 380VAC,
400VAC, 415VAC, or 480VAC depending on your configuration. (Not all
voltages are available in all regions.)
b. Set the Frequency to 50Hz ±1.0, 50Hz ±3.0, 50Hz ±10.0, 60Hz ±1.0,
60Hz ±3.0, or 60Hz ±10.0 depending on your configuration.
c. Tap OK to save your settings and tap the arrow symbol to go to the next
page.
990-5910E-001 17
UPS Configuration
d. Set the Bypass and output tolerance (%). The bypass and output
tolerance range is +3% to +10%, default is +10%.
e. Set the Voltage compensation (%). The output voltage of the UPS can
be adjusted up to ±3% to compensate for different cable lengths.
f. Set the Overload threshold (%). The overload range is 0% to 100%,
default is 75%.
g. Set the Transformer voltage compensation (%). The transformer
voltage compensation range is 0% to 3%, default is 0%. See Output
Transformer Voltage Compensation, page 18 for more details and
Configure the UPS Input, page 16 for configuring that an output
transformer is present.
h. Tap OK to save your settings.
Output Transformer Voltage Compensation

It is possible to compensate for an output transformer and balance the output
voltage drop (0-3%).
1. Disconnect the load from the UPS.
2. Measure the voltage on the secondary side of the transformer at 0% load,
and adjust the output voltage of the UPS manually via the Voltage
compensation (%) setting to compensate for the voltage offset, if any .
3. Connect the load to the UPS.
4. Measure the voltage on the secondary side of the transformer again at X%
load, and adjust the output voltage of the UPS via the Transformer voltage
compensation (%) setting to compensate for the voltage drop in the
transformer.
The transformer voltage compensation required at the specific load is used to
make an automatic linear output voltage adjustment on the UPS according to the
output load percentage.
18 990-5910E-001
Configuration UPS
Configure the Battery Solution
DANGER
HAZARD OF ELECTRICAL SHOCK, EXPLOSION, OR ARC FLASH
Battery settings must only be entered by qualified personnel knowledgeable of
batteries, battery configuration, and the required precautions.
1. Tap Configuration > Battery.

2. Select your battery solution type:
a. Select Standard if you have a standard Galaxy VS battery solution and
choose the commercial reference for your specific battery configuration
from the drop-down list.
b. Select Modular if you have a modular Galaxy VS battery solution.
c. Select Custom if you have a custom battery solution.
990-5910E-001 19
UPS Configuration
3. Tap General settings and set up the following parameters:

NOTE: On each page, tap OK to save your settings and tap the arrow
symbol to go to the next page. Only the first three settings are available
for modular battery solutions.
Number of battery cabinets connected to the Set the number of battery cabinets connected to each
battery breaker/Number of modular battery battery breaker/Set the number of modular battery
cabinets cabinets connected to the UPS.
Low runtime warning (sec) Set the threshold for remaining runtime in seconds
that will activate the low runtime warning.
Charge capacity (%) Set the maximum charge capacity in percentage of
the UPS nominal power rating.
Minimum threshold (°C) Set the minimum acceptable battery temperature in
Celsius or Fahrenheit. Temperatures below this
threshold will activate an alarm.
Maximum threshold (°C) Set the maximum acceptable battery temperature in
Celsius or Fahrenheit. Temperatures above this
threshold will activate an alarm.
Charger autoboost mode Select to enable charger autoboost mode. This
function will automatically transfer the charger to
boost charger mode after the system has been in
battery operation.
Cyclic charge mode Select to enable cyclic charge mode.
During a cyclic charge, the system cycles between
periods of float charging and resting. This function will
continuously maintain the battery charge status
without stressing the batteries by conducting a
permanent float charging.
Test interval every Set how often the UPS should run a battery test.
Test day of the week Set on which day of the week the battery test should
run.
Test start time (hh:mm) Set which time of day the battery test should run.
20 990-5910E-001
Configuration UPS
4. Only for custom battery solution: Tap Specific settings and set up the
following parameters:
NOTE: On each page, tap OK to save your settings and tap the arrow
symbol to go to the next page.
Battery type Select the battery type.

Battery midpoint connected Select if a battery midpoint is connected.
Disable temperature monitoring Select to disable battery temperature monitoring.
Battery capacity per block (Ah) Set the battery capacity per battery block in ampere
hours for the battery bank connected to each battery
breaker.
Number of parallel battery strings Set the number of battery strings connected in parallel
for the battery bank connected to each battery
breaker.
Number of battery blocks per string Set the number of battery blocks per battery string.
Number of battery cells per block Set the number of battery cells in a battery block.
DC voltage per battery cell (V) Set the charging voltage per battery cell for Float
charging.
Float charging is the basic charging function available
on all types of batteries and automatically initiated by
the charger.
Set the charging voltage per battery cell for Boost
charging.
Boost charging makes it possible to conduct a fast
charging in order to quickly restore a discharged
battery.
Set the charging voltage per battery cell for
Equalization charging.
Equalization charging is used when equalizing
skewed open cell batteries. This is the charging
method available using the highest possible charging
voltage level. When equalization charging is
conducted, water is evaporated from the open cell
batteries which must be replaced when charging is
completed.
Charge duration (sec) Set the duration in seconds of the charge for Boost
charging and Equalization charging.
DC shutdown voltage per battery cell (V) Set the voltage level per battery cell for when the
battery must be shut down.
Nominal temperature (°C)/Nominal temperature (° Set the nominal temperature in Celsius or Fahrenheit.
F)
Charge current rate Set the charge current rate.
Allow boost charge Select to allow boost charge of the batteries.
Boost charging makes it possible to conduct a fast
charging in order to quickly restore a discharged
battery.
990-5910E-001 21
UPS Configuration
Allow battery deep discharge Select to allow deep discharge of the batteries when
the UPS is in battery operation. This function allows to
discharge the batteries to an even lower voltage level
than the normally recommended value. Note that this
may damage the batteries.
Enable battery automatic disconnect Select to enable automatic disconnection of the
batteries. When the UPS system is left with output off
and no ability to charge the batteries, this function will
trip the battery breakers to avoid battery deep
discharge after a period of:
• Two weeks.
• 10 minutes with the battery cell voltage below the
low battery shutdown level.
22 990-5910E-001
Configuration UPS
Configure High Efficiency Mode

1. Tap Configuration > High efficiency.
2. Select the High efficiency mode: Disable, ECO mode, or ECOnversion.
NOTE: Contact Schneider Electric to enable ECO mode.
3. Select ECOnversion harmonics compensator, if relevant.
4. Select the High efficiency schedule: Active on schedule, Always active,
or Never active.
a. For Active on schedule, tap Schedule and set up and enable the
schedule(s) as needed.
990-5910E-001 23
UPS Configuration
Configure the Breakers

1. Tap Configuration > Breakers.
2. Tap the different breakers in the mimic diagram to configure which breakers
are present in the UPS system. Square with a √ means that the breaker is
present, empty square means that the breaker is not present, grayed out
square means that the breaker is automatically configured in your UPS
system.
NOTE: The UPS can monitor up to two battery breakers in a standard

battery solution. The UPS can monitor up to four battery breakers in a
modular battery solution – this is configured automatically by the UPS.
The mimic diagram only shows one battery breaker BB even if more
battery breakers have been connected and configured for monitoring. If
one or more of the monitored battery breakers are in the closed position,
the BB on the mimic diagram will show as closed. If all of the monitored
battery breakers are in the open position, the BB on the mimic diagram
will show as open.
24 990-5910E-001
Configuration UPS
Configure the Input Contacts

1. Tap Configuration > Contacts and relays and select the input contact that
you want to configure.
2. Select a function from the drop-down list for the selected input contact:
None: No action assigned to this input contact. Genset is supplying the UPS: Input to indicate that
the UPS is being supplied by a generator. You must
also select the reduction in battery charge current
while the UPS is being supplied by a generator. Set
Battery charge power during genset supply to 0%
(no battery charging), 10%, 25%, 50%, 75%, or 100%
(full battery charging). Battery charge power during
genset supply is only selectable for this function.
Ground fault: Input to indicate that a ground fault is Battery room ventilation is inoperable: Input to
present. indicate that the battery room ventilation is inoperable.
When the input is active, the battery charger will turn
OFF.
User-defined 1: General purpose input. External battery monitoring detected a fault: Input
to indicate that the external battery monitoring has
detected a fault. When the input is active, the UPS will
post an alarm (no other action).
User-defined 2: General purpose input. High efficiency mode is disabled: If this input is
activated, the UPS is prevented from entering high
efficiency mode (ECO mode and ECOnversion mode)
or will exit any active high efficiency mode.
External energy storage monitoring detected a External signal turns charger off: If this input is
minor fault: Input to indicate that the external energy activated, the charger will turn OFF on a signal from
storage monitoring has detected a minor fault. external equipment, e.g. on a signal from the external
energy storage.
External energy storage monitoring detected a Transformer temperature is too high: Input to
major fault: Input to indicate that the external energy indicate that there is a high temperature alarm for the
storage monitoring has detected a major fault. transformer.
990-5910E-001 25
UPS Configuration
Configure the Output Relays

1. Tap Configuration > Contacts and relays and select the output relay that
you want to configure.
2. Set the Delay (sec).
3. Select to enable Energized check mode (disabled as default).
When Energized check mode is enabled, the output relay is activated, and
will deactivate when the events assigned to the output relay occurs (normally
activated).
When Energized check mode is disabled, the output relay is deactivated,
and will activate when the events assigned to the output relay occurs
(normally deactivated).
Energized check mode must be individually enabled for each output relay
and makes it possible to detect if the output relay is inoperable:
• If the power supply to the output relays is lost, the events assigned to all
the output relays will be indicated as present.
• If a single output relay has become inoperable, the events assigned to
the single output relay will be indicated as present.
4. Select the event(s) you want to assign to the output relay. On each page, tap
OK to save your settings and tap the arrow symbol to go to the next page.
26 990-5910E-001
Configuration UPS
NOTE: It is possible to assign several functions to the same output relay.
UPS common alarm: The output is triggered when UPS in maintenance mode: The output is triggered
any alarm is present for the UPS. when the unit output breaker UOB has been opened
which transfers the UPS to maintenance mode. The
UPS is not supplying the load.
UPS informational alarm: The output is triggered External fault: The output is triggered the UPS
when an information alarm is present for the UPS. detects an external fault.
UPS warning alarm: The output is triggered when a Fan inoperable: The output is triggered when one or
warning alarm is present for the UPS. more fans are inoperable.
UPS critical alarm: The output is triggered when a Battery voltage low: The output is triggered when the
critical alarm is present for the UPS. battery voltage is below the threshold.
System common alarm: The output is triggered Battery is not working correctly: The output is
when any alarm is present for the system. triggered when the batteries are not working correctly.
System informational alarm: The output is triggered Battery is disconnected: The output is triggered
when an information alarm is present for the system. when the batteries have been disconnected or the
battery breaker(s) are open.
System warning alarm: The output is triggered when Inverter overload: The output is triggered when there
a warning alarm is present for the system. is an overload condition, while the UPS is in inverter
operation.
System critical alarm: The output is triggered when a Output overload: The output is triggered when there
critical alarm is present for the system. is an overload condition, while the UPS is in inverter
operation or bypass operation.
UPS in normal operation: The output is triggered Input out of tolerance: The output is triggered when
when the UPS is in normal operation. the input is out of tolerance.
UPS in battery operation: The output is triggered Bypass out of tolerance: The output is triggered
when the UPS is in battery operation. when the bypass is out of tolerance.
UPS in static bypass operation: The output is EPO active: The output is triggered when the EPO
triggered when the UPS is in forced static bypass has been activated.
operation or requested static bypass operation.
UPS in maintenance bypass operation: The output
is triggered when the UPS is in internal maintenance
bypass operation or external maintenance bypass
operation.
990-5910E-001 27
UPS Configuration
Configure the Network

The network can be configured for the integrated and the optional network
management card (NMC).
1. Tap Configuration > Network > IPv4 and select Integrated NMC to
configure the integrated network management card or Optional NMC to
configure the optional network management card.
a. Set the Address mode to Manual, BOOTP, or DCHP.
b. You can also disable the network by selecting Disable integrated NMC
IPv4/Disable optional NMC IPv4.
c. Tap OK to save your settings.
28 990-5910E-001
Configuration UPS
2. Tap Configuration > Network > IPv6 and select Integrated NMC to
configure the integrated network management card or Optional NMC to
configure the optional network management card.
a. Set the DHCPV6 mode to Address and other information, Non-
address information only, or IPv6 never.
b. Select Auto configuration or Manual.
c. You can also disable the network by selecting Disable integrated NMC
IPv6/Disable optional NMC IPv6.
d. Tap OK to save your settings.
Configure the Modbus

The Modbus can be configured for the integrated and the optional network
management card (NMC).
990-5910E-001 29
UPS Configuration
1. Tap Configuration > Modbus and select Integrated NMC to configure the
integrated network management card or Optional NMC to configure the
optional network management card.
a. Enable or disable Serial Modbus.
b. Set the Parity to None, Even, or Odd.
c. Set the Stop bit to 1 or 2.
d. Set the Baud rate to 2400, 9600, 19200, or 38400.
e. Set the Target unique ID to a number between 1 and 247.
NOTE: Every device on the bus must have exactly the same settings
except the device address Target unique ID, which must be unique
for every device. No two devices on the bus can have the same
address.
f. Tap OK to save your settings and tap the arrow symbol to go to the next
page.
g. Enable or disable TCP Modbus.
h. Select Port 502 or Port [5000 to 32768].
i. Tap OK to save your settings.
30 990-5910E-001
Configuration UPS
Set the UPS Name

1. Tap Configuration > General > UPS name.
2. Set the UPS name.
Set the Date and Time

1. Tap Configuration > General > Date and time.
2. Set the Year, Month, Day, Hour, Minute, and Second.
Configure the Display Preferences

1. Tap Configuration > General > Display.
a. Set the temperature unit to Celsius or Fahrenheit.
b. Tap the - or + to set the display brightness.
c. Set the Alarm sound to Enable or Disable. This will enable/mute all
alarm sounds.
d. Set the Touch screen sound to Enable or Disable. This will enable/
mute all display sounds (excluding alarm sounds).
990-5910E-001 31
UPS Configuration
Configure the Air Filter Reminder

When the air filter has been replaced, reset the air filter reminder.
1. Tap Configuration > Reminder.
a. Select Enable reminder to get reminders about replacing the air filter.
b. Select the reminder interval: 1 month, 3 months, 6 months, or 1 year
based on the installation room environment.
Under Remaining time (weeks) you can see how much service life the
air filter in use has left.
c. Tap Reset to reset the air filter service life counter.
Save the UPS Settings on a USB Device

NOTE: The UPS can only accept settings that were originally saved from the
same UPS. Settings saved from other UPSs can not be reused.
1. Tap Configuration > Save/restore.
2. Open the front panel.
3. Insert your USB device in USB port 1 on the UPS.
4. Tap Save to save the present UPS settings on the USB device.
NOTE: Do not remove the USB device until the save process has
finished.
32 990-5910E-001
Configuration UPS
Restore the UPS Settings from a USB Device

NOTE: The UPS can only accept settings that were originally saved from the
same UPS. Settings saved from other UPSs cannot be reused.
Settings can only be restored when the UPS is in maintenance bypass
operation or off mode.
NOTE: Do not open the unit input breaker UIB at the end of the shutdown
sequence as this will turn off the power to the display.
1. Tap Control > Guided sequences > Shut down UPS system or Control >
Guided sequences > Shut down a UPS in a parallel system, and follow
the steps which appear on the display.
2. Select Configuration > Save/restore.
4. Insert your USB device in one of the USB ports on the UPS.
5. Tap Restore to implement saved UPS settings from the USB device. Wait for
the controller to reboot automatically.
NOTE: Do not remove the USB device until the restore process has
finished.
6. Select Control > Guided sequences > Start up UPS system or Control >
Guided sequences > Start up a UPS in a parallel system, and follow the
steps which appear on the display.
Set the Display Language
1. Tap the flag button on the main menu screen.

2. Tap your language.
990-5910E-001 33
UPS Configuration
Change the Password

1. Tap Logout.
2. Tap Configuration.
3. Enter your password.
NOTE: The default administrator username and password is admin.
4. Tap Change password and enter the new password.
34 990-5910E-001
Operation Procedures UPS
Operation Procedures
Start Up the UPS System from Off Mode
NOTE: Use this procedure to start up a UPS from Off mode with no supplied
load. If you are starting up the UPS with load supplied via MBB or IMB, please
follow the procedure described in Start Up the UPS System from Maintenance
Bypass Operation, page 38.
1. Close the unit input breaker UIB.
The display turns on. The rebooting sequence lasts approximately 3 minutes.
2. Close the static switch input breaker SSIB (if present).
3. Close the battery breakers (if present).
4. Close the unit output breaker UOB.
5. Close the system isolation breaker SIB (if present).
6. Turn on the inverter by pressing the inverter ON button on the controller box
or by following Turn the Inverter ON, page 35.
Transfer the UPS from Normal Operation to Static Bypass

Operation
1. Select Control > Operation mode > Transfer to bypass operation.
2. Tap OK on the confirmation screen.
Transfer the UPS from Static Bypass Operation to Normal

Operation
1. Select Control > Operation mode > Transfer to normal operation.
Turn the Inverter OFF

IMPORTANT: This will turn off the supply to the load.
1. Select Control > Inverter > Inverter off.
Turn the Inverter ON

1. Select Control > Inverter > Inverter on.
990-5910E-001 35
UPS Operation Procedures
Set the Charger Mode

1. Tap Control > Charger.
2. Tap Float, Boost, or Equalization.
Shut Down the UPS System into Maintenance Bypass Operation

NOTE: Only operate a breaker when the associated breaker indicator lamp is
illuminated.
1. Tap Control > Guided sequences > Shut down UPS system or Control >
Guided sequences > Shut down a UPS in a parallel system, and follow
the steps which appear on the display.
2. Generic shutdown procedure for a UPS system with external
maintenance bypass breaker MBB:
NOTE: The following are generic shutdown procedures. Always follow the
steps of the Guided sequences which are specific to your system
a. Select Control > Operation mode > Transfer to bypass operation if
possible.
b. Close the maintenance bypass breaker MBB.
c. Open the system isolation breaker SIB (if present).
d. Open the unit output breaker UOB.
e. Select Control > Inverter > Inverter off or press the inverter OFF button
(hold for five seconds) on the controller section.
f. Open the static switch input breaker SSIB (if present).
g. Open the battery breaker(s).
h. Open the unit input breaker UIB.
i. Repeat step d to h for other UPSs in a parallel system.
3. Generic shutdown procedure for a UPS system using the internal
maintenance breaker IMB (no MBB present):
a. Select Control > Operation mode > Transfer to bypass operation if
possible.
b. Close the internal maintenance breaker IMB.
c. Open the battery breaker(s).
d. Repeat step c for other UPS in a simplified 1+1 parallel system.
36 990-5910E-001
Shut Down into Maintenance Bypass Operation for Single UPS

System with Kirk Key Installed
illuminated.
2. Hold down the SKRU push-button, turn and remove key A from the SKRU
interlock.
3. Insert key A in the interlock for the maintenance bypass breaker MBB and
turn the key.
4. Close the maintenance bypass breaker MBB.
5. Open the unit output breaker UOB.
6. Turn and remove key B from the interlock for the unit output breaker UOB.
7. Insert key B in the SKRU interlock and turn the key to the locked position.
8. Select Control > Inverter > Inverter off.
9. Open the static switch input breaker SSIB (if present).
10. Open the battery breaker(s).
11. Open the unit input breaker UIB.
990-5910E-001 37
Start Up the UPS System from Maintenance Bypass Operation

illuminated.
1. If open, close the unit input breaker UIB.
The display turns on. The rebooting sequence lasts approximately 3 minutes.
2. Select Control > Guided sequences > Start up UPS system or Control >
Guided sequences > Start up a UPS in a parallel system, and follow the
steps which appear on the display.
3. Generic start-up procedure for a UPS system with external maintenance
bypass breaker MBB:
a. If open, close the unit input breaker UIB.
b. Close the static switch input breaker SSIB (if present).
c. Close the battery breaker(s).
d. Select Control > Operation mode > Transfer to bypass operation if
possible.
e. Close the unit output breaker UOB.
f. Repeat step a to e for other UPSs in a parallel system.
g. Close the system isolation breaker SIB (if present).
h. Open the maintenance bypass breaker MBB.
i. Select Control > Inverter > Inverter on or press the inverter ON button
4. Generic start-up procedure for a UPS system using the internal
maintenance breaker IMB (no MBB present):
a. If open, close the unit input breaker UIB.
b. Close the battery breaker(s).
c. Repeat step a to b for other UPS in a simplified 1+1 parallel system.
d. Open the internal maintenance breaker IMB.
e. Select Control > Inverter > Inverter on or press the inverter ON button
38 990-5910E-001
Start Up from Maintenance Bypass Operation for Single UPS

System with Kirk Key Installed
illuminated.
1. Close the unit input breaker UIB.
The display turns on. The rebooting sequence lasts approximately three
minutes.
2. Close the static switch input breaker SSIB (if present).
3. Close the battery breakers.
5. Hold down the SKRU push-button, turn and remove key B from the SKRU
interlock.
6. Insert key B in the interlock for the unit output breaker UOB and turn the key.
7. Close the unit output breaker UOB.
8. Open the maintenance bypass breaker MBB.
9. Turn and remove key A from the interlock for the maintenance bypass
breaker MBB.
10. Insert key A in the SKRU interlock and turn the key to the locked position.
11. Select Control > Inverter > Inverter on.
990-5910E-001 39
Access a Configured Network Management Interface

The network management card web interface is compatible with:
Windows® operating systems:
• Microsoft® Internet Explorer® (IE) 10.x or higher, with compatibility view
turned on.
• The latest release of Microsoft Edge
All operating systems:

• The latest releases of Mozilla® Firefox® or Google® Chrome®
The below procedure describes how to access the network management interface
from a web interface. If enabled, it is also possible to use the following interfaces:
• SSH
• SNMP
• FTP
• SFTP
NOTE: Please visit www.schneider-electric.com to view the Security
Deployment Guidelines and Security Handbook for the product.
The network management card supports NTP connection for synchronization of
time. Ensure that only one network management interface in the entire UPS
system (single or parallel) is set to synchronize time.
You can use either of the following protocols when you use the web interface:
• The HTTP protocol (disabled by default), which provides authentication by
user name and Pin but no encryption.
• The HTTPS protocol (enabled by default), which provides extra security
through Secure Socket Layer (SSL); encrypts user names, Pin, and data
being transmitted; and authenticates network management cards by means
of digital certificates.
See Enable HTTP/HTTPS Protocols, page 40.
By default, SNMP protocols are disabled on the network management card to
avoid cybersecurity risks. SNMP protocols must be enabled to use the monitoring
functions of the network management card, or to connect to EcoStruxure IT
Gateway or StruxureWare Data Center Expert. You can enable and use either of
these SNMP protocols:
• SNMPv1, which provides minimal security. If using this protocol, Schneider
Electric recommends customizing the access control parameters to enhance
security.
• SNMPv3, which provides extra security through both encryption and
authentication. Schneider Electric recommends using this protocol for better
security and customizing the access control parameters.
See Enable SNMP Protocols, page 41.
Enable HTTP/HTTPS Protocols
1. Access the network management interface by its IP address (or its DNS
name, if a DNS name is configured).
2. Enter the user name and password. The default user name and password is
apc. You will be prompted to change this password on the first login.
3. To enable or disable the HTTP or HTTPS protocol, go to Configuration >
Network > Web > Access, select the protocol, set the parameters, and click
on Apply.
40 990-5910E-001
Enable SNMP Protocols
1. Access the network management interface by its IP address (or its DNS
name, if a DNS name is configured).
2. Enter the user name and password. The default user name and password is
apc. You will be prompted to change this password on the first login.
3. To enable SNMPv1 protocol:
a. Go to Configuration > Network > SNMPv1 > Access, select Enable
and click on Apply.
b. Go to Configuration > Network > SNMPv1 > Access Control and set
up the parameters.
4. To enable SNMPv3 protocol:
a. Go to Configuration > Network > SNMPv3 > Access, select Enable
and click on Apply.
b. Go to Configuration > Network > SNMPv3 > Access Control and set
up the parameters.
c. Go to Configuration > Network > SNMPv3 > User Profiles and set up
the parameters.
NOTE: The SNMPv1 or SNMPv3 settings must match your settings on the
EcoStruxure IT Gateway or StruxureWare Data Center Expert for the network
management card 4 to communicate correctly with EcoStruxure IT Gateway or
StruxureWare Data Center Expert.
990-5910E-001 41
View the Logs

1. Tap Logs. The log shows the lastest 100 events with the newest events at the
top of the list.
a. Tap the arrow buttons to go to the next or previous page.
b. Tap the double arrow buttons to go the first or last page.
c. Tap the recycle bin button to delete all events stored in the log.
42 990-5910E-001
View the System Status Information

1. Tap Status.
a. Tap Input, Output, Bypass, Battery, Temperature, or Parallel to see
the status.
Input
Voltage ph-ph (phase-to-phase) The present phase-to-phase input voltage.

Current The present input current from the AC utility power source per phase in
amperes (A).
Frequency The present input frequency in hertz (Hz).
Voltage ph-N (phase-to-neutral)6 The present phase-to-neutral input voltage in volts (V).
Total power The present total active power input (for all three phases) in kW.
Power The present active power (or real power) input for each phase in
kilowatts (kW). Active power is the portion of power flow that, averaged
over a complete cycle of the AC waveform, results in net transfer of
energy in one direction.
Peak current The input peak current in amperes (A)
Power factor The ratio of the active power to apparent power.
Energy The total energy consumption since the time of installation.
Output
Voltage ph-ph (phase-to-phase) The phase-to-phase output voltage at the inverter in volts (V).
Current The present output current for each phase in amperes (A).
Frequency The present output frequency in hertz (Hz).
Voltage ph-N (phase-to-neutral)6 The phase-to-neutral output voltage at the inverter in volts (V).
Load The percentage of the UPS capacity presently used across all phases.
The load percentage for the highest phase load is displayed.
Neutral current6 The present output neutral current in amperes (A).
Total power The present active total output power (for all three phases) in kilowatts
(kW).
Power The present active power (or real power) output for each phase in
kilowatts (kW). Active power is the portion of power flow that, averaged
over a complete cycle of the AC waveform, results in net transfer of
energy in one direction.
Peak current The output peak current in amperes (A).
Power factor The present output power factor for each phase. Power factor is the ratio
of active power to apparent power.
Energy The total energy supplied since the time of installation.
Crest factor The present output crest factor for each phase. The output crest factor is
the ratio of the peak value of the output current to the RMS (root mean
square) value.
6. Only applicable in systems with neutral connection.
990-5910E-001 43
Bypass
Voltage ph-ph (phase-to-phase)7 The present phase-to-phase bypass voltage (V).

Current The present bypass current for each phase, in amperes (A).
Frequency The present bypass frequency in hertz (Hz).
Voltage ph-N (phase-to-neutral) The present phase-to-neutral bypass voltage (V).
Total power The present total active bypass power (for all three phases) in kilowatts
(kW).
Power The present active bypass power for each phase in kilowatts (kW).
Active power is the time average of the instantaneous product of voltage
and current.
Peak current The bypass peak current in amperes (A).
Power factor The present bypass power factor for each phase. Power factor is the
ratio of active power to apparent power.
Battery
Measurements The present DC power being drawn from the battery, in kilowatts (kW).
The present battery voltage (VDC).
The present battery current in amperes (A). A positive current indicates
that the battery is charging; a negative current indicates that the battery
is discharging.
Battery temperature from the connected temperature sensors in Celsius
or Fahrenheit.
Battery The amount of time before the batteries reach the low-voltage shutdown
level. Also shows charge level of the battery as a percentage of full
charge capacity.
The present battery charge (Ah).
Configuration Shows battery type. For a modular battery, tap the Details button in this
field to see the modular battery details. See View the Modular Battery
Status, page 46.
Status The general condition of the charger.
Mode The operation mode of the charger (Off, Float, Boost, Equalization,
Cyclic, Test).
Charging capacity The maximum charge capacity in percentage of the UPS nominal power
rating.
Temperature
Ambient temperature Ambient temperature in Celsius or Fahrenheit.

Battery temperature Battery temperature in Celsius or Fahrenheit from the connected battery
temperature sensors.
Temperature Ambient temperature in Celsius or Fahrenheit from the optional
connected temperature sensors (AP9335T and AP9335TH). Naming to
be set up via the network management interface.
Humidity Humidity in percentage from the optional connected humidity sensors
(AP9335TH). Naming to be set up via the network management
interface.
7. Only applicable in systems with neutral connection.
44 990-5910E-001
Parallel
Input current The present input current from the input source per phase in amperes
(A).
Bypass current The present bypass current from the bypass source per phase in
amperes (A).
Total output power The total output power of the parallel UPS system showing the total load
percentage and the total output power in kW and kVA for the parallel
system.
Output current The present output current for each phase in amperes (A).
Number of redundant UPSs The number of redundant UPSs present.
Redundancy setting The configured redundancy setting.
990-5910E-001 45
View the Modular Battery Status
1. Select Status > Battery > Details. An overview of the modular battery
solution is shown. You can see the battery breaker status for each modular
battery cabinet and for the modular batteries inside the UPS (only available
for UPS models for internal batteries). If the battery symbol is red, it means
that an alarm exists for modular batteries in the modular battery cabinet or in
the UPS. The temperature shown on this screen is the highest battery string
temperature measured in the modular battery cabinet/UPS.
2. Tap the battery symbol named Internal (in UPS) (only present for UPS
models for internal batteries) to see the information for modular batteries in
the UPS or tap the battery symbol named ModBC # x to see the information
for modular battery cabinet x. You will then be able to see details for each
battery string such as number of installed battery modules, alarm presence,
temperature for each battery string, and battery module type.
46 990-5910E-001
Tests UPS
Tests
The UPS system can perform the following tests to ensure correct performance of
the system:
• Buzzer
• Status LEDs
• Breaker lamp
• Runtime calibration
• Battery
Tap the menu button on the home screen and select Maintenance and Buzzer, or
Status LEDs, or Breaker lamp to start the test of these functions. See Start a
Runtime Calibration Test, page 47 and Start a Battery Test, page 48 for details
and requirements for these tests.
Start a Runtime Calibration Test

This feature is used for calibrating the estimated remaining battery runtime value.
In this test, the UPS transfers to battery operation and the batteries are
discharged to the low DC warning level. Based on the elapsed time and
information about the load, the battery capacity can be calculated and the
estimated runtime calibrated.
Schneider Electric recommends performing a runtime calibration test at start-up,
when batteries are replaced, or when changes are made to the battery solution.
NOTICE
RISK OF EQUIPMENT DAMAGE
• During a runtime calibration test, the batteries are reduced to a very low
capacity and are therefore not capable of supporting the load in case of an
input power failure.
• Batteries will be discharged to the low DC warning level and this will result in
a short battery runtime after the calibration until the batteries are fully
recharged.
• Repeated battery testing or calibration can affect the service life of the
battery.
Prerequisites:
• No critical alarms present.
• Batteries must be 100% charged.
• The load percentage must be at least 10% and must not change more than
20% during the test. Example: If the load percentage is 30% at the start of the
test, the test will abort if the load percentage drops below 24% or rises above
36% during the test.
• The bypass supply must be available.
• The operation mode must be normal operation, ECOnversion, or ECO mode.
• The system operation mode must be inverter, ECOnversion, or ECO mode.
1. Tap the menu button on the home screen.
2. Select Maintenance > Runtime calibration > Start calibration.
990-5910E-001 47
UPS Tests
Stop a Runtime Calibration Test

2. Select Maintenance > Runtime calibration > Stop calibration.
Start a Battery Test

Prerequisites:
• The battery breakers are closed.
• No critical alarms present.
• The bypass supply must be available.
• Static bypass operation must be available.
• The batteries must be more than 50% charged.
• The runtime available must be more than 4 minutes.
• The operation mode must be normal operation, ECOnversion, or ECO mode.
• The system operation mode must be inverter, ECOnversion, or ECO mode.
This feature performs a number of tests on the batteries, such as fuse-blown
check and weak battery detection. The test will discharge the batteries and use
about 10% of the total runtime capacity. Example: If you have 10 minutes of
runtime, the test will run for 1 minute. The battery test can be scheduled to run
automatically in different time intervals (from weekly and up to once a year).
1. Select Maintenance > Battery > Start test.
Stop a Battery Test

2. Select Maintenance > Battery > Stop test.
48 990-5910E-001
Maintenance UPS
Maintenance
Connect Temperature/Humidity Sensor (Option)
Temperature/humidity sensor (AP9335T or AP9335TH) can be connected to the
network management card.
1. Connect the temperature/humidity sensor to the universal I/O port of the
network management card.
2. Set up the temperature/humidity sensor via the network management
interface, see Access a Configured Network Management Interface, page 40.
3. To see the temperature/humidity measurements, tap Status > Temperature.
Replace the Air Filter (GVSOPT001 and GVSOPT015)

1. Open the front panel of the UPS.
2. Remove the air filter by pushing it upwards until you can ease it over the two
metal grips in the bottom and pull it out.
3. Hold the new air filter by the sides and insert the air filter by pushing it
upwards into the door frame until you can ease it in over the two metal grips.
990-5910E-001 49
UPS Maintenance
4. Mount the two provided rubber gaskets on each side of the door as close to
the edge of the door frame as possible. Replace the rubber gaskets as
needed on the next replacement of the air filter.
5. Close the front panel of the UPS.

6. Restart the air filter counter, see Configure the Air Filter Reminder, page 32.
50 990-5910E-001
Maintenance UPS
Replace the Air Filters (GVSOPT014)

1. Open the front door.
2. Remove the two air filters from the door.
3. Install the two new air filters in the door.

4. Close the front door.
5. Restart the air filter counter, see Configure the Air Filter Reminder, page 32.
990-5910E-001 51
UPS Maintenance
Replace or Install a Modular Battery String
DANGER
Batteries can present a risk of electric shock and high short-circuit current. The
following precautions must be observed when working on batteries:
• Servicing of batteries must only be performed or supervised by qualified
personnel knowledgeable of batteries and the required precautions. Keep
unqualified personnel away from batteries.
• Do not dispose of batteries in a fire as they can explode.
• Do not open, alter, or mutilate batteries. Released electrolyte is harmful to
the skin and eyes. It may be toxic.
• Remove watches, rings, or other metal objects.
• Use tools with insulated handles.
• Wear protective glasses, gloves and boots.
• Do not lay tools or metal parts on top of batteries.
• Set the battery breaker BB to the open (OFF) position before starting this
procedure.
WARNING
• When replacing or installing battery modules, always use with the same
battery module type (same commercial reference) in the entire UPS system.
• Always replace or install an entire battery string (four battery modules).
• Wait until the system is ready to be powered up before installing battery
modules in the system. The time duration from battery module installation
until the UPS system is powered up must not exceed 72 hours or 3 days.
• If the UPS system remains de-energized for a long period, we recommend
that you energize the UPS system for a period of 24 hours at least once
every month. This charges the installed battery modules, thus avoiding
irreversible damage from deep discharging.
• Store the battery modules at an ambient temperature of -15 to 40 °C (5 to
104 °F).
• Store the battery modules in their original protective packaging.
• Battery modules stored at -15 to 25 °C (5 to 77 °F) must be recharged every
six months to avoid damages from deep discharging. Battery modules stored
at over 25 °C (77 °F) must be recharged at shorter intervals.
equipment damage.
NOTICE
RISK OF LOAD DROP
Battery backup is not available from a cabinet when the battery breaker BB on
the cabinet is in the open (OFF) position.
1. Set the battery breaker BB to the open (OFF) position on the UPS and/or the
modular battery cabinet where battery modules must be replaced or installed.
2. Remove the battery cover from the UPS and/or the modular battery cabinet.
52 990-5910E-001
Maintenance UPS
3. Remove a battery module:

a. Disconnect the battery terminals from the front of the battery module.
b. Remove the screw from the battery module handle and turn the handle
upwards.
c. Pull the battery module carefully out of the slot. Always remove the
complete battery string (four battery modules).
4. Install a battery module:
a. Push the battery module into the slot. Fill the shelves from the bottom
and upwards. Always install a complete battery string (four battery
modules).
b. Turn down the handle on the battery module and fasten the handle to the
shelf with the provided screw.
c. Connect the battery terminals to the front of the battery module.
5. See View the Modular Battery Status, page 46 to verify correct installation of
the battery modules.
6. Reinstall the battery cover on the UPS and/or the modular battery cabinet.
7. Set the battery breaker BB to the closed (ON) position on the UPS and/or the
modular battery cabinet.
8. Only for complete replacement of all battery modules in the UPS
system: Select Maintenance > Battery replacement to reset all battery data
(includes battery runtime aging factor, service life counters, and battery
statistics).
990-5910E-001 53
UPS Maintenance
Live Swap: Add, Remove, or Replace a Power Module

NOTE: This UPS has been designed and evaluated for power module
insertion and removal in any operation mode: Live Swap. This page specifies
manufacturer’s instructions for how to perform Live Swap.
NOTE: Incident energy is <1.2 cal/cm2 when installed and first startup
commissioned in accordance with product instructions. Incident energy is
measured 200 mm (8 in) from cabinet front.
DISCLAIMER:
• Electrical equipment should be installed, operated, serviced, maintained,
replaced, or have similar work carried out on it only by suitably qualified,
trained, experienced, and competent personnel who hold any necessary
authorizations (e.g. licenses, permits or certifications) to perform such
work. All work must be carried out in a way that does not give rise to danger
and using appropriate personal protective equipment (PPE).
• User must ensure compliance with the manufacturer’s instructions and user
manual and with all applicable laws, regulations, standards, and guidance
when using this equipment and carrying out work or permitting work to be
carried out on or near electrical equipment.
• Neither Schneider Electric nor any of its affiliates shall be liable for any
claims, costs, losses, damages, death, or injuries arising out of the improper
use of this equipment or any failure to comply with any of the above
requirements.
DANGER
• Verify that the UPS has the Live Swap label present.
• If no Live Swap label is present on the UPS, contact Schneider Electric for
power module replacement.
• Apply appropriate personal protective equipment (PPE) and follow safe
electrical work practices.
• Persons must not be present behind the UPS during this procedure.
• Insertion or removal of power modules must only be performed by qualified
personnel knowledgeable of electrical work and the required precautions.
Keep unqualified personnel away.
• This procedure requires opening the front door. All other doors and covers
must remain closed and secured during this procedure.
• Verify that the UPS is secured against movement before performing this
procedure.
• If evidence of poor maintenance or poor installation is observed, do not
proceed with this procedure.
• Do not install power modules which have been accidentally dropped, broken,
flooded, contaminated, infested, or damaged in any way.
• Do not install power modules which are of unknown operational state.
• Keep a minimum distance of 200 mm (8 in) from the cabinet front while the
system is energized.
• Do not use any tools inside the empty power module slot.
• Do not reach into the empty power module slot.
54 990-5910E-001
Maintenance UPS
WARNING
• Store the power modules at an ambient temperature of -15 to 40 °C (5 to 104
°F), 10-80% non-condensing humidity.
• Store the power modules in their original protective packaging.
equipment damage.
CAUTION
HEAVY LOAD
Power modules are heavy and require two persons to lift.
• 20 kW power module weighs 25 kg (55 lbs).
• 50 kW power module weighs 38 kg (84 lbs).
Failure to follow these instructions can result in injury or equipment
damage.
NOTE:
• Check and verify that the remaining power modules can support the load
before removing a power module from the UPS.
• Increasing or decreasing the number of installed power modules in the
UPS can only be performed on the scalable UPS models
(GVSUPS50K150HS, GVSUPS50K150GS, or GVSUPS25K75FS).
Check and verify that the installation is correctly sized for the increase in
power rating before installing more power modules in the UPS. Incorrect
sizing of the installation can result in an installation overload. See the
installation manual for requirements for upstream and downstream
protection, cable sizes, etc.
• On all non-scalable UPS models, only replacement of already present
power modules can be performed.
NOTE: The procedure shows the power module installed in a horizontal
position in the UPS. The procedure will be the same for power modules
installed in a vertical position in the UPS.
990-5910E-001 55
UPS Maintenance
1. Remove a power module:

a. Remove the screws and push the unlock switch.
b. Pull the power module halfway out. A locking mechanism prevents the
power module from being pulled all the way out.
c. Release the lock by pressing the release button on both sides of the
power module and remove the power module.
d. Only on scalable UPS models: If no replacement power module will be

installed: Install a filler plate in front of the empty power module slot.
56 990-5910E-001
Maintenance UPS
2. Install a power module:

a. Only on scalable UPS models: To install an additional power module ,
remove the filler plate from the empty power module slot. Save the filler
plate for future use.
b. Push the power module into the slot. The enable mechanism will latch
when the power module is correctly inserted.
c. Install the provided screws in the sides of the power module.
The power module will perform a self-test, automatically reconfigure

according to the system, and then go online.
DANGER
All power module slots must have either a power module or a filler plate
installed.
990-5910E-001 57
UPS Maintenance
Determine if you need a Replacement Part

To determine if you need a replacement part, contact Schneider Electric and
follow the procedure below so that the representative can assist you promptly:
1. In the event of an alarm condition, scroll through the alarm lists, record the
information, and provide it to the representative.
2. Write down the serial number of the unit so that you will have it easily
accessible when you contact Schneider Electric.
3. If possible, call Schneider Electric from a telephone that is within reach of the
display so that you can gather and report additional information to the
representative.
4. Be prepared to provide a detailed description of the problem. A representative
will help you solve the problem over the telephone, if possible, or will assign a
return material authorization (RMA) number to you. If a module is returned to
Schneider Electric, this RMA number must be clearly printed on the outside of
the package.
5. If the unit is within the warranty period and has been started up by Schneider
Electric, repairs or replacements will be performed free of charge. If it is not
within the warranty period, there will be a charge.
6. If the unit is covered by a Schneider Electric service contract, have the
contract available to provide information to the representative.
Find the Serial Numbers

2. Tap About.
3. Note down the serial number of the UPS cabinet and have it ready for
customer support.
NOTE: If the display is not available, remove the front panel to find the
UPS serial number on the name plate label under SERIAL:.
Example of Name Plate Label for UPS
4. Tap the arrow to go to the next pages and note down the serial numbers of
the display and the network management card(s) and have them ready for
customer support.
58 990-5910E-001
Maintenance UPS
Return Parts to Schneider Electric

To return an inoperable part to Schneider Electric, contact Schneider Electric
customer support to obtain an RMA number.
Pack the part in the original shipping materials, and return it by insured, prepaid
carrier. The customer support representative will provide the destination address.
If you no longer have the original shipping materials, ask the representative about
obtaining a new set.
• Pack the part properly to avoid damage in transit. Never use styrofoam beads
or other loose packaging materials when shipping a part. The part may settle
in transit and become damaged.
• Enclose a letter in the package with your name, RMA number, address, a
copy of the sales receipt, description of the problem, a phone number, and a
confirmation for payment (if necessary).
NOTE: Damages sustained in transit are not covered under warranty.
990-5910E-001 59
UPS Troubleshooting
Troubleshooting
Status LED Lighting per UPS Operation Mode
If the display becomes inoperable, you can see the UPS operation mode via the
status LEDs behind the front panel.
• Green LED means function active.
• Off LED means function inactive.
• Red LED means function inoperable or in alarm condition.
Normal operation
Battery operation (in dual mains system with bypass

available)
Battery operation (in single mains system or in dual

mains system with bypass unavailable)
Requested static bypass operation

Forced static bypass operation
ECO mode
ECOnversion mode
Off mode
Static bypass standby operation
60 990-5910E-001
Troubleshooting UPS
Status LEDs on the Modular Battery Cabinet

Remove the front door/front panel from the modular battery cabinet to see the
status LEDs for the battery strings.
• Green LED means that this battery string is OK.
• Off LED means that the modular battery cabinet is powered off or that no
battery modules are installed for this battery string.
• Red LED means that this battery string is incomplete (not all four required
battery modules are connected).
• Flashing red LED means that an alarm is present for this battery string.
See View the Modular Battery Status, page 46 and View the Logs, page 42 for
more alarm information. See Replace or Install a Modular Battery String, page 52
on how to replace a battery string.
990-5910E-001 61
UPS Troubleshooting
Alarm Messages
Display text Severity Description Corrective action
Activation code is not valid Critical The activation code is not valid Enter a valid activation code.
for UPS for the UPS.
Activation code missing Critical The activation code is missing. Enter the activation code.
Air filter technical check Informational The air filters need to be checked The air filters may need to be
recommended as preventive maintenance is replaced.
recommended.
Ambient temperature high Warning Ambient temperature is high.
Ambient temperature out Warning Ambient temperature is out of

of tolerance tolerance.
Available UPS power lower Warning The available power from inverter
than configured UPS is lower than the configured UPS
power rating power rating.
Batteries are discharging Warning The load is drawing more power

than the UPS can draw from the
input, causing the UPS to draw
power from the batteries.
Battery breaker BB1 open Warning Battery breaker BB1 is open.
Battery breaker BB2 open Warning Battery breaker BB2 is open.
Battery capacity is below Warning The battery capacity is below the Change battery configuration
minimum acceptable level minimum acceptable value and/or add larger capacity
according to UPS power rating. battery.
Risk of battery damage.
Battery condition is poor Warning Battery capacity is lower than Batteries should be replaced.
50%.
Battery condition is weak Warning Battery capacity is between 50%
to 75%.
Battery configuration is Warning The configuration of the settings Check and correct battery
incorrect for number of batteries in series, settings.
number of cells in battery and
nominal cell voltage does not
match the battery voltage range
of the UPS.
Battery float charge Warning The battery float charge current Check battery.
current exceeds expected exceeds the expected value and
value has been limited to avoid thermal
runaway.
Battery is below minimum Warning The battery runtime is below

acceptable runtime configured minimum acceptable
value.
Battery is not working Critical A battery is not working correctly. Contact Schneider Electric.
correctly
Battery module Warning Battery module temperature is Contact Schneider Electric.

temperature out of out of tolerance.
tolerance
Battery module Warning Battery module temperature Contact Schneider Electric.
temperature sensor not sensor is not working correctly.
working correctly
Battery module type Warning Battery module type is unknown. Contact Schneider Electric.
unknown
Battery room ventilation Warning Input contact indicates that the
inoperable battery room ventilation is not
working correctly.
Battery voltage does not Critical Battery voltage does not match Check and correct battery
match battery the battery configuration settings. settings.
configuration
BMC communication lost - Warning Communication link between Contact Schneider Electric.
connected battery monitor controller (BMC)
and system level controller (SLC)
is lost. Battery monitor controller
(BMC) is connected.
62 990-5910E-001
Troubleshooting UPS
BMC communication lost - Warning Communication link between Contact Schneider Electric.
disconnected battery monitor controller (BMC)
is lost. Battery monitor controller
(BMC) is disconnected.
BMC communication not Warning Communication link between Contact Schneider Electric.
authenticated battery monitor controller (BMC)
is not authenticated.
Bonding between neutral Warning Bonding between neutral and
and ground missing ground is missing.
Breaker IMB closed Warning Internal maintenance breaker

IMB is closed, supplying the load
with unprotected power from
bypass.
Breaker MBB closed Warning Maintenance bypass breaker

MBB is closed, supplying the
load with unprotected power from
bypass.
Breaker RIMB closed Warning Remote internal maintenance

bypass breaker RIMB is closed,
supplying the load with
unprotected power from bypass.
Breaker SIB open Warning System isolation breaker SIB is

open, and system cannot supply
the load.
Breaker SSIB open Warning Static switch input breaker SSIB
is open, preventing static bypass
operation.
Breaker UIB open Warning Unit input breaker UIB is open,

and the UPS is prevented from
running in normal operation.
Breaker UOB open Warning Unit output breaker UOB is open,

and the UPS is prevented from
supplying the load.
Bypass frequency out of Warning Bypass frequency is out of Check bypass frequency and
tolerance tolerance. bypass frequency setting.
Bypass phase missing Warning Bypass is missing a phase. Check bypass. Contact
Schneider Electric.
Bypass phase sequence Warning The phase rotation on bypass is Check bypass. Contact
incorrect incorrect. Schneider Electric.
Bypass voltage out of Warning Bypass voltage is out of
tolerance tolerance and UPS is prevented
from going into requested bypass
mode.
Charge power is reduced Informational The battery charge power has The input for this functionality
been reduced. was activated, or the input
current has reached the
maximum limit.
Charger shutdown due to Warning The charger has been shut down Check the battery temperature.
high battery temperature due to a high battery
temperature.
Configured UPS power Critical The configured UPS power rating Contact Schneider Electric.
rating exceeds frame is higher than the power rating of
power rating the frame.
Confirm redundancy lost Warning Inverter OFF button has been Confirm or abort using the
and/or transfer to forced pushed and user must confirm display.
static bypass that the redundancy will be lost
and/or system will transfer to
forced static bypass.
Controller box disabled Warning Controller box has been disabled

by user.
Display communication Warning Communication link between Contact Schneider Electric.

lost - connected display and system level
990-5910E-001 63
UPS Troubleshooting
controller (SLC) is lost. The

display is connected.

lost - disconnected display and system level
display is disconnected.

not authenticated display and system level
controller (SLC) is not
authenticated.
EPO switch activated Critical An emergency power off (EPO) Deactivate the emergency power
switch is activated. off (EPO) switch.
External battery Warning Input contact indicates external

monitoring detected fault battery monitoring detected fault.
External energy storage Critical Input contact indicates that the Contact Schneider Electric.
monitoring: Major alarm external energy storage
monitoring has detected a major
alarm.
External energy storage Warning Input contact indicates that the Contact Schneider Electric.
monitoring: Minor alarm external energy storage
monitoring has detected a minor
alarm.
External signal turns Warning Input contact for charger off is Contact Schneider Electric.
charger off: Activated activated.
Firmware versions in Warning The firmware versions in parallel Firmware update all UPS units in
parallel UPS units are not UPS units are not identical. the parallel system to the same
identical version.
General parallel system Critical The parallel system is not Contact Schneider Electric.
event configured correctly or is not
working correctly.
Genset is supplying the Informational Input contact indicates that a

UPS genset is supplying the UPS.
Ground fault detected Warning Input contact indicates that a Contact Schneider Electric.
ground wire fault has been
detected.
High Battery Temperature Warning The battery temperature is above Check the battery temperature. A
Level the Alarm setting. high temperature may decrease
the battery lifetime.
High battery temperature Critical The energy storage surveillance Check the battery temperature.
shutdown has detected a battery
temperature above shutdown
limit.
High efficiency mode Informational High efficiency mode is disabled
disabled from an input contact.
High humidity threshold Warning A high humidity threshold Check the environment.
violation at remote sensor violation exists for integrated
environmental monitor sensor.
High temperature Warning A high temperature threshold Check the environment.
threshold violation at violation exists for integrated
remote sensor environmental monitor sensor.
IMB closed in parallel Warning Internal maintenance breaker
system with MBB IMB has been closed in parallel
system with maintenance bypass
breaker MBB.
IMB redundant monitoring Warning The two redundant AUX switches Check AUX switch wiring of the
not working correctly of the internal maintenance internal maintenance breaker
breaker IMB do not report the IMB.
same status.
Incomplete battery string Warning Incomplete battery string Add missing battery module(s).
detected detected.
Incorrect 3-wire Critical The UPS is not allowed to Contact Schneider Electric.
configuration detected operate as a 3-wire system at the
configured UPS system voltage.
64 990-5910E-001
Troubleshooting UPS
Incorrect battery monitor Warning Incorrect battery monitor Check that the battery monitor
controller (BMC) controller (BMC) configuration controller (BMC) address IDs
configuration detected detected. have been assigned correctly,
and that the configured number
of modular battery cabinets
corresponds to what is installed.
Incorrect system voltage Critical The configured UPS system Contact Schneider Electric.
configuration detected voltage is not within the allowed
range.
Incorrect UPS base model Critical The UPS base model number Contact Schneider Electric.
number detected does not match the installed
frame type, power module type,
and/or static bypass switch
module (SBS) type.
Incorrect UPS model Critical The UPS model number does not Contact Schneider Electric.
number detected match the UPS base model
number.
Input frequency out of Warning Input frequency is out of Check input frequency and input
tolerance tolerance. frequency setting.
Input phase missing Warning Input is missing a phase. Check input. Contact Schneider
Electric.
Input phase sequence Warning The phase rotation on input is Check input. Contact Schneider
incorrect incorrect. Electric.
Input voltage out of Warning Input voltage is out of tolerance.
tolerance
Internal power module Warning The configured internal power Add more power modules.
redundancy lost module redundancy is lost
because there are not enough
power modules available.
Inverter is off due to a Warning The inverter is off due to a

request by the user request by the user.
Inverter output is not in Warning The UPS inverter output is not in

phase with bypass input phase with the bypass input.
Load on UPS is above Warning Load on UPS has exceeded the Reduce load on system.
warning level warning level.
Lost communication to Critical Lost the local network Check the environment.
remote sensor management interface-to-
integrated environmental monitor
communication.
Low Battery Temperature Warning The battery temperature is below
Level the alarm setting.
Low humidity threshold Warning A low humidity threshold violation Check the environment.
violation at remote sensor exists for integrated
Low temperature threshold Warning A low temperature threshold Check the environment.
violation at remote sensor violation exists for integrated
Maximum humidity Critical A maximum humidity threshold Check the environment.
Maximum temperature Critical A maximum temperature Check the environment.
threshold violation at threshold violation exists for
remote sensor integrated environmental monitor
sensor.
MBB redundant monitoring Warning The two redundant AUX switches Check AUX switch wiring of the
not working correctly of the maintenance bypass maintenance bypass breaker
breaker MBB do not report the MBB.
same status.
Minimum humidity Critical A minimum humidity threshold Check the environment.
Minimum temperature Critical A minimum temperature Check the environment.
threshold violation at threshold violation exists for
remote sensor integrated environmental monitor
sensor.
990-5910E-001 65
UPS Troubleshooting
Mixed battery brands on Warning The battery modules in the string Ensure battery modules in a
string level detected are not of the same brand. string are of the same brand.
Mixed battery module Warning Mixed battery module Ensure all battery modules
commercial references on commercial references on installed have the same
system level detected system level detected. commercial reference.
Mixed battery solution Warning The UPS is configured for a Ensure no battery modules are
detected classic battery solution but one or installed.
more battery modules are
detected present.
Modular battery breaker Warning Modular battery breaker is open.

open
Modular battery cabinet Warning Modular battery cabinet Contact Schneider Electric.
commercial reference commercial reference is
unknown unknown.
Modular battery cabinet Warning Modular battery cabinet fuse Contact Schneider Electric.
fuse blown blown.
Modular battery DC relay Warning Modular battery DC relay open.
open
Modular battery string Warning Modular battery string

temperature out of temperature is out of tolerance.
tolerance
Modular battery Warning Modular battery temperature is
temperature out of out of tolerance.
tolerance
Multiple NTP server Warning Multiple NTP server connections Disable NTP service.
connections enabled are enabled.
Neutral displacement Warning Neutral displacement detected.
detected
NMC communication lost - Warning Communication link between Contact Schneider Electric.
connected network management card
(NMC) and system level
network management card
(NMC) is connected.
NMC communication lost - Warning Communication link between Contact Schneider Electric.
disconnected network management card
network management card
(NMC) is disconnected.
NMC communication not Warning Communication link between Contact Schneider Electric.
authenticated network management card
authenticated.
NMC firmware Warning Firmware version of the network Contact Schneider Electric.
incompatible management card (NMC) is
incompatible.
No power module(s) Warning No power module(s) present.

present
No SBS present Warning No static bypass switch module

(SBS) present.
Not enough UPS units Warning One or more parallel UPS units Turn on inverter of more UPS
ready to turn on inverter have been requested to turn on units and/or check the setting
inverter, but not enough UPS "Minimum number of parallel
units are ready for system to UPS required to supply load".
enter inverter on operation.
Output frequency out of Warning Output frequency is out of Check output frequency and
tolerance tolerance. output frequency setting.
Output voltage out of Warning The output voltage is out of

tolerance tolerance.
Overload on UPS due to Warning The load exceeds the rated UPS Reduce load on system or
high ambient temperature capacity when running in high ambient temperature.
ambient temperature.
66 990-5910E-001
Troubleshooting UPS
Overload or short circuit Warning The load exceeds 100% of rated Reduce load on system or check
on UPS capacity or there is a short circuit for output short circuit.
on the output.
Parallel communication Warning PBUS cable 1 may be damaged. Replace PBUS cable 1.
lost on PBUS cable 1
Parallel communication Warning PBUS cable 2 may be damaged. Replace PBUS cable 2.
lost on PBUS cable 2
Parallel mixed operation Warning One or more parallel UPS units
mode are operating in battery
operation, while others are
operating in normal operation.
Parallel redundancy lost Warning The configured parallel Reduce load on system or add
redundancy is lost, either more parallel UPS units.
because the output load is too
high, or because there are not
enough parallel UPS units
available.
Parallel unit not present Warning UPS is unable to communicate Contact Schneider Electric.
with parallel UPS %d. The UPS
might have been powered down
or PBUS cables may be
damaged.
PMC communication lost - Warning Communication link between Contact Schneider Electric.
connected power module controller (PMC)
and unit controller (UC) is lost.
The power module controller
(PMC) is connected.
PMC communication lost - Warning Communication link between Contact Schneider Electric.
disconnected power module controller (PMC)
and unit controller (UC) is lost.
The power module controller
(PMC) is disconnected.
PMC communication not Warning Communication link between Contact Schneider Electric.
authenticated power module controller (PMC)
and unit controller (UC) is not
authenticated.
Power module disabled Warning The power module has been
disabled.
Power module fan Warning The power module has one or Contact Schneider Electric.
inoperable more inoperable fans. Fan
redundancy is lost.
Power module inlet Warning The power module inlet

temperature high temperature is high.
Power module inlet Warning The power module inlet

temperature out of temperature is out of tolerance.
tolerance
Power module inoperable Warning Power module is inoperable. Replace power module or
contact Schneider Electric.
Power module overheated Critical Power module temperature
exceeds critical level.
Power module surveillance Critical Power module surveillance Contact Schneider Electric.
detected fault detected a fault.
Power module temperature Warning Power module temperature
warning exceeds warning level.
Product not registered Informational Your UPS is not registered. Please register your product.
RIMB redundant Warning The two redundant AUX switches Check AUX switch wiring of the
monitoring not working of the remote internal remote internal maintenance
correctly maintenance breaker RIMB do breaker RIMB.
not report the same status.
SBS module disabled Warning The static bypass switch module

(SBS) has been disabled by user.
SBS power rating lower Warning The static bypass switch module
than configured UPS (SBS) power rating is lower than
power rating the configured UPS power rating.
UPS power rating has been
990-5910E-001 67
UPS Troubleshooting
derated to match static bypass

switch module (SBS) power
rating.
SBSC communication lost Warning Communication link between Contact Schneider Electric.
- connected static bypass switch module
controller (SBSC) and unit
controller (UC) is lost. The static
bypass switch module controller
(SBSC) is connected.
SBSC communication lost Warning Communication link between Contact Schneider Electric.
- disconnected static bypass switch module
controller (UC) is lost. The static
bypass switch module controller
(SBSC) is disconnected.
SBSC communication not Warning Communication link between Contact Schneider Electric.
authenticated static bypass switch module
controller (UC) is not
authenticated.
Settings file not accepted Warning The settings file is not valid or not
intended for this UPS.
SLC in controller box is not Critical The system level controller (SLC) Contact Schneider Electric.
working correctly in the controller box is not
working correctly.
Static bypass switch fan Warning The static bypass switch module Contact Schneider Electric.
inoperable (SBS) has one or more
inoperable fans. Fan redundancy
is lost.
Static bypass switch Critical Static bypass switch is Contact Schneider Electric.
inoperable inoperable. UPS is prevented
from going into static bypass
operation.
Static bypass switch Warning The static bypass switch needs a Contact Schneider Electric.
warning technical check but is still fully
operational.
Synchronization Warning The UPS is unable to

unavailable - system is synchronize to the bypass input,
freerunning external source or parallel
system.
System locked in bypass Critical The system is locked in bypass The system has toggled between
operation operation. inverter operation and bypass
operation more than 10 times
within 75 seconds. Please press
inverter ON button to transfer
back to normal operation.
System operation mode - Critical The system is in bypass in

Forced static bypass response to a critical event or an
inverter off request.
System operation mode - Warning The system load is supplied

Maintenance bypass through the maintenance bypass
breaker (MBB).
System operation mode - Critical The system output power is

Off turned off.
System operation mode - Warning The system is in bypass in
Requested static bypass response to the UPS front-panel
or a user-initiated software
command, typically for
maintenance.
System operation mode - Critical The system is in static bypass
Static bypass standby standby operation in response to
a critical event or an inverter off
request.
Technical check Informational The product and its batteries Contact Schneider Electric.
recommended need to be checked as
preventive maintenance is
recommended.
68 990-5910E-001
Troubleshooting UPS
Temperature of input and/ Warning Temperature of input and/or Check temperature of the input
or output transformer is output transformer is too high. and/or output transformer.
too high
UC communication lost - Warning Communication link between unit Contact Schneider Electric.
connected controller (UC) and system level
controller (SLC) is lost. The unit
controller (UC) is connected.
UC communication lost - Warning Communication link between unit Contact Schneider Electric.
disconnected controller (UC) and system level
controller (SLC) is lost. The unit
controller (UC) is disconnected.
UC communication not Warning Communication link between unit Contact Schneider Electric.
authenticated controller (UC) and system level
authenticated.
UC in controller box is not Critical The unit controller (UC) in the Contact Schneider Electric.
working correctly controller box is not working
correctly.
Unsupported power frame Critical The detected UPS power frame Contact Schneider Electric.
type detected type is not supported by the
current UPS power configuration.
Unsupported power Critical The detected power module type Contact Schneider Electric.
module type detected is not supported by the current
UPS power configuration.
Unsupported SBS module Critical The detected static bypass Contact Schneider Electric.
type detected switch module (SBS) type is not
supported by the current UPS
power configuration.
UOB redundant monitoring Warning The two redundant AUX switches Check AUX switch wiring of the
not working correctly of the unit output breaker UOB unit output breaker UOB .
do not report the same status.
UPS locked in static Warning Input contact for UPS locked in

bypass mode: Activated static bypass mode is activated.
UPS operation mode - Warning On battery power in response to

Battery an input power problem or due to
a transfer out of ECOnversion.
UPS operation mode - Informational On battery power in response to
Battery test a test of the performance of the
batteries.
UPS operation mode - Critical The UPS is in forced static Check active alarms and event
Forced static bypass bypass. log to get details about why UPS
is in forced static bypass.
UPS operation mode - Informational The UPS is ready to enter battery

Inverter standby operation but awaits permission
from the system. UPS output is
off.
UPS operation mode - Warning The UPS load is supplied
Maintenance bypass through maintenance bypass
breaker (MBB).
UPS operation mode - Off Critical The output power is turned off.
UPS operation mode - Warning The UPS is in bypass in

Requested static bypass response to the UPS front-panel
or a user-initiated software
command, typically for
maintenance.
UPS operation mode - Warning The UPS is ready to enter static
Static bypass standby bypass but awaits permission
from the system. UPS output is
off.
UPS output load is too low Informational UPS output load is too low to Increase UPS output load or
to allow ECOnversion allow ECOnversion. disable ECOnversion.
UPS surveillance detected Critical UPS surveillance detected a Contact Schneider Electric.
fault fault.
User-defined input 1 Informational User-defined input contact 1 is
activated activated.
990-5910E-001 69
UPS Troubleshooting
User-defined input 2 Informational User-defined input contact 2 is

activated activated.
Warranty expiring soon Informational The product is reaching the end Contact Schneider Electric.
of warranty.
70 990-5910E-001
Troubleshooting UPS
Export UPS Report to a USB Device

1. Select Maintenance > UPS report.
3. Insert your USB device in the USB port on the UPS.
4. Tap Export.
NOTE: Do not remove the USB device until the export process has
finished.
5. Send the UPS report to Schneider Electric customer support.
990-5910E-001 71
Schneider Electric
35 rue Joseph Monier
92500 Rueil Malmaison
France
+ 33 (0) 1 41 29 70 00
*990-5910E-001*
As standards, specifications, and design change from time to time,

please ask for confirmation of the information given in this publication.
© 2018 – 2021 Schneider Electric. All rights reserved.

990-5910E-001

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Galaxy VS

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Access a Configured Network Management Interface..................................40

Important Safety Instructions — SAVE THESE

The addition of this symbol to a “Danger” or “Warning” safety

This is the safety alert symbol. It is used to alert you to potential

ENERGY STAR Qualification

Select models are ENERGY STAR® qualified.

Overview of User Interface

Example of Single UPS System – Dual Mains

Example of Simplified 1+1 Parallel System – Dual Mains

Example of Parallel System – Dual Mains

Alarm Status Symbol

Green: No alarms present in the UPS system.

Blue: Informational alarm(s) present in the UPS system. Tap

Yellow: Warning alarm(s) present in the UPS system. Tap the

Red: Critical alarm(s) present in the UPS system. Tap the

1. This menu requires administrator login to access.

Front View of the Controller Section

A. Inverter ON/OFF buttons

2. Built-in network management card.

Requested Static Bypass Operation

Forced Static Bypass Operation

Static Bypass Standby Operation

Requested Static Bypass Operation

Forced Static Bypass Operation

Maintenance Bypass Operation

c. Set Transformer present to No transformer present, Input

2. Tap OK to save your settings.

Configure the Output

Output Transformer Voltage Compensation

Configure the Battery Solution

1. Tap Configuration > Battery.

3. Tap General settings and set up the following parameters:

Battery type Select the battery type.

Configure High Efficiency Mode

Configure the Breakers

NOTE: The UPS can monitor up to two battery breakers in a standard

Configure the Input Contacts

3. Tap OK to save your settings.

Configure the Output Relays

NOTE: It is possible to assign several functions to the same output relay.

5. Tap OK to save your settings.

Configure the Network

Configure the Modbus

i. Tap OK to save your settings.

Set the UPS Name

Set the Date and Time

Configure the Display Preferences

Configure the Air Filter Reminder

2. Tap OK to save your settings.

Save the UPS Settings on a USB Device

Restore the UPS Settings from a USB Device

Set the Display Language

1. Tap the flag button on the main menu screen.

Change the Password

Transfer the UPS from Normal Operation to Static Bypass

Transfer the UPS from Static Bypass Operation to Normal

Turn the Inverter OFF