Ogl 340

OGL 340
Module 6: Final Refections

Mitchel P. Carroll
Prompt #1: In Module 1, you watched "Invictus," a clip from the movie "Gandhi," and a 60 Minute
Segment on Mindfulness. The idea was to have you look at attitude and a mental model about conflict,
review the attitudes of two powerful leaders, and consider your own approach to conflict. Did this
Module help set a foundation upon which to develop the rest of the course? What worked and didn't
work?
I saw this first module as an essential step in understanding the Aikido method of conflict resolution.
Watching “Invictus” showed me what conflict resolution can look like when you work with the other
side, instead of against them. Through mindfulness and mediation, I was able to tap into the mindset of
both Gandhi and Nelson Mandela.
Prompt #2: In Module 2, you were introduced to the martial art, Aikido. The purpose of this module
was to use a martial art that deals with "physical conflict" in a different way, a way that provided a
metaphor for how to deal with conflict in the workplace. What did you take away from this Module? Did
you see a connection between the principles of Aikido and the principles of dealing professionally with
workplace conflict?
Aikido is a martial art in which the defender ensures the safety of their aggressor. In the demonstrations
we watched, we saw how the person using Aikido uses the energy from their opponent in order to steer
them in a nonviolent way. This translates perfectly to conflict resolution. When in conflict, it is important
to not treat the other party with hostility. Instead, use their energy to solve problems.
Prompt #3: In Module 3, you were introduced to the first conflict transformation skill, "Spitting Out the
Hook." Did you learn the skill? Will it help you deal with conflict? Was this quiz (and were the
quizzes} fair, too hard, or too easy? Did the quizzes help you gain more from the text?
“Spitting out the Hook” was hard to do. However, the idea behind it is simple and effective. When
dealing with conflict in the future, I will try to be impartial even though I am apart of the conflict. If I am
too involved with my own emotions, it can be nearly impossible to reach a win-win resolution. The
quizzes were very fair. As long as you were able to use the text, no question was hard to answer.
Prompt #4: In Module 4, you were introduced to the second conflict transformation skill, "H.E.A.R."
Did you learn the skill? Will it help you deal with conflict? Some of you already use an active listening
skill; was learning H.E.A.R. too redundant or was it valuable to review?
As previously stated, many students have already been taught actively listening. Active listening is very
similar to the HEAR method. However, I was never taught to implement it in the way taught in this class.
Simply knowing how to use active listening, and knowing how to properly utilize it in conflict resolution
is different.
Prompt #5: In Module 5, you were introduced to the third conflict transformation skill, "BURN
CLEAN." Did you learn the skill? Will it help you deal with conflict? Will it help you express your
"wants" without throwing out hooks?
The “BURN CLEAN” model was the perfect next step for constructive conflict resolution. This far in the
class we mostly dealt with the other party’s needs and wants. We now know the proper way to express
out wants and needs in a healthy way. This will help me immensely as I struggle with getting my own
needs across. I tend to only focus on the other person.
Prompt #6: In Module 6, you were introduced to the fourth conflict transformation skill, "SAY YES."
Did you learn the steps in this skill? Will you be able to use it to help you transform conflict? How
confident do you feel about using the SAY YES Model?
I struggled with this module. I learned and understood the “SAY YES” method to conflict resolution, but
I was unable to use it effectively. I may have tackled a problem that was out of my depth. In the future, I
will be applying this method for smaller conflict in order to enhance my conflict resolution skills.
Prompt #7: Is there something you wish you had learned or some topic we needed to spend more or less
time on? Add any final thoughts you think would be helpful in improving this course. Overall, was the
workload fair and manageable, light or too much?
I think overall this class was outstanding. It got me researching more books on Aikido and mindfulness.
The only thing I would like is an optional section with additional readings for further knowledge on the
subject.

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Module 6: Final Refections

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