E-Bike components

User manual

Rear motor system:

Ø R250-OR142-E25 rear
motor
Ø ATS sensor
Ø OLED display (mph)
Ø Battery: Lithium ion type

Oost

ENGLISH
Important information l Use the SR SUNTOUR specified charger and
observe the specified charging conditions
l Contact the dealer where the bike was
when charging the specified battery. It may
purchased for the information of
cause overheating, bursting or ignition of
installation and adjustment of the products
the battery if it’s not followed.
that are not found in the user manual.
l Do not dis-assemble or alter the products.
l Use the products according to the local
WARNING
laws and regulations.
How to ride more safely
For safety reason, make sure to read this l While riding,, do not focus too much
user manual thoroughly before using the attention on the display, as this can lead to
system. accidents.
l Make sure that the wheels are securely
attached to the bike before start riding. If
Important safety information the wheels are not securely attached, the
In case if any parts need to be replaced, bike may fall over, causing severe damage
contact a dealer or the place where the bike and possible serious injury.
was purchased. l When riding a power-assisted bike, make
Make sure to observe the following notice in sure that you are completely familiar with
order to avoid burns or injury from fluid the starting characteristics of the bike
leakage, overheating, fire or explosions. before riding it on roads with several
vehicles lanes and pedestrian footpaths. If
the bike starts off suddenly, accidents may
Making sure for Safety result.
l Check to see if the lights are properly
working when riding at night.
DANGER
Using the product safely
Handling the battery l Be sure to remove the battery before
l Do not deform, modify, disassemble or performing wiring or installation work on
apply solder directly to the battery. It may the bike. Otherwise there is a danger of
cause leakage, overheating, bursting or electric shock.
ignition of battery if it’s not followed. l When charging the battery while it is
l Do not leave the battery near sources of mounted on the bike, do not move the bike.
heat such as heaters or fire. Do not heat The power plug of the battery charger may
the battery or throw it into a fire. It may come loose and not be fully inserted into
cause bursting of ignition or the battery if the electric outlet, resulting to the risk of
it’s not followed. fire.
l Do not put the battery in the condition such l When installing this product, make sure to
as strong shock or throw it. If this is not follow the instructions given in the user
observed, overheating, bursting or fire may manual. It is also recommended that the
occur. genuine SR SUNTOUR parts are only used at
l Do not place the battery into fresh water or such times. If nuts and bolts are left
sea/salt water and do not allow the battery loosened or the products are damaged, the
terminals/connectors to get wet. It may bike may fall over suddenly and cause
cause overheating, bursting or ignition of serious injury.
the battery if it’s not followed. l Do not disassemble the product.
Disassembling may cause injury to persons.
l After reading the user manual carefully,
keep it in a safe place for later reference.

2
How to handle the battery How to handle the battery
l In case if any liquid leaking from the battery gets l Do not leave the battery in a place exposed to
into your eyes, wash the affected area immediately direct sunlight, inside a vehicle on a hot day, or
and clean thoroughly with clean water without other hot places. This may result in battery
rubbing your eyes, and consult the medical advice leakage.
immediately. If this is not done, the battery liquid l In case of any leaked fluid gets on your skin or
may damage your eyes. clothes, wash it off immediately with clean
l Do not recharge the battery in places with high water. The leaked fluid may damage your skin.
humidity or out-doors. It may result in electric l Store the battery in a safe place out of the
shock if it’s not followed. reach of infants and pets.
l Do not insert or remove the plug while it is wet. If it l In case of any malfunctions or other problems
is not observed, electric shocks may occur. If there occur, contact the place of purchase.
is water leaking out of the plug, dry it thoroughly l Never attempt to modify the system by
before inserting it. yourself, as it may cause problems with system
l If the battery doesn’t become fully charged after 6
operation.
hours of charging, un-plug the battery from the out-
let immediately to stop charging, then contact the
place of purchase. It may cause the overheating,
bursting or ignition of the battery if it’s not followed.
l Do not use the battery if there is any scratches or NOTE
other external damage found visibly. It may cause
overheating, bursting or problems with operation.
Using the product safely
l For installing or adjusting of product, consult a
l The operating temperature ranges for the battery
dealer.
are shown as below. Do not use the battery in
l The product is designed to be waterproof to
temperatures outside these ranges. If the battery is
withstand wet weather riding conditions.
used or stored in temperatures outside these
However, do not place them into water
ranges, it may cause fire, injury or problems with
deliberately.
operation.
l Do not clean the bike in a high-pressure wash.
1) During discharging:
If water gets into any of the components,
-10℃ - 50 ℃ / 15℉ - 120 ℉
operating problem or rusting may result.
2) During charging:
0℃ - 40 ℃ / 30℉ - 105 ℉ l Do no turn the bike upside down. The display
or the remote switch may get damaged.
l Handle the product carefully and avoid
CAUTION subjecting it to any strong shocks.
l Although the bike still functions as a regular
To be sure the safe riding bike even when the battery is removed, the
light does not turn on if it is connected to the
l Make sure to follow the instructions in the user
electric power system. Be aware that using the
manual for the bike, in order to ride safely.
bike under these conditions will be considered
non-observance of the road traffic laws in
Using the products safely some countries.
l Make sure to check the battery charger and l When charging the battery while it is mounted
adaptor time to time, especially the cable, plug, and on the bike, be careful with below points.
case for any damage. If the charger or adaptor is ü When charging, make sure that there is no
broken, do not use it until it has been repaired. water on the charging port or the charger plug.
l This product is not intended for use by persons ü Ensure that the battery is locked into the
(including children) with reduced physical, sensory battery mount before charging.
or mental capabilities, or lack of experience and ü Do not remove the battery from the battery
knowledge, unless they have been given mount while charging.
supervision or instruction concerning use of the ü Do not ride with the charger mounted.
product by a person responsible for the safety. ü Close the charging port cap when not charging.
l Do not allow children to play near the product.
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How to handle the battery Cleaning
l When carrying the power-assisted bike in a car, l Do not use thinner or other solvents to clean any of
remove the battery from the bike and place the the products. As such substances may damage the
bike on a stable surface in the car. surfaces.
l Before connecting the battery, make sure that l Wash the chainrings time to time in a neutral
there is no water or dirt in the connector where the detergent. In addition, cleaning the chain with
battery will be connected. neutral detergent and lubricating it can be an
l It is recommended to use s genuine SR SUNTOUR effective way of extending the useful life of the
battery. If using a battery from another chainring and the chain.
manufacturer, make sure to carefully read the l Use a wet cloth, with the water well wrung out,
instruction manual for the battery before use. when cleaning the battery and/or plastic cover.
l For any questions regarding handling and
Battery key maintenance, contact the place of purchase.
l Products are not guaranteed against natural wear
l The number which can be found on the battery key
and deterioration from normal use and aging.
is necessary when purchasing spare keys. Keep it in
a safe place. There is a space to enter the key
number inside of this user manual. Enter the key
number for safely and later reference.

Disposal information of battery

When disposing the battery, follow the local
regulations. If you are not sure, consult the place or
purchase or a bike dealer.

4
HESC system overview

Operating temperature range during discharge -10℃ - 50 ℃ / 15℉ - 120 ℉

Operating temperature range during charge 10℃ - 40 ℃ / 50℉ - 105 ℉
Storage temperature (battery) -10℃ - 30 ℃ / 15℉ - 90 ℉
Humidity (storage) 5 - 90%
Charging voltage 100V - 240VAC
Approx. 7 hours for 12Ah pack
Charging time
Approx. 5 hours for 09 Ah pack
Battery type Li-ion battery
11600mAh (417.6Wh)
Capacity
8700mAh (313.2Wh)
Nominal voltage 36VDC
Motor type Rear wheel drive
Motor type Brushless DC motor
Nominal motor power 250W
Maximum motor power 300W
Torque 50Nm

5
 Charging the battery
Charging port

LED
Plug

For safety this high energy density lithium-ion battery contains a sophisticated battery management system
(BMS). The BMS ensures safe charging and discharge, continuously monitoring each of the cells in the battery
individually. If the current drawn gets too high or the temperature of the battery is elevated, the BMS will
shut the battery down for safety.
If the battery shuts down there are two levels of reset, it may come back on after a press of the power button
on the battery. However if this does not reset you will have to remove the battery from the bike for a few
seconds before refitting it.

u If the E-Bike is not in use, remove the battery and store it at a temperature between 0℃ and 35℃ in a dry
environment.
u Do not store the battery with low capacity for a longer period.
u For long term storage, the battery should have a capacity of at least 40%.
u It is recommended to always discharge the battery completely and then fully charge it.

WARNING
Ø Use batteries and chargers only from SR SUNTOUR Ø Do not subject the battery or the charger to
with your bike. Use of other battery packs can physical shocks, e.g., by dropping. If fluid gets in
cause injury and involve a risk of fire. If you use your eyes, seek medical advice. Fluid that leaks
other battery packs, we will assume no liability or from the battery pack may cause skin irritation or
warranties. burns.
Ø The battery must not be charged or stored in direct Ø Do not bend the charging cable. The cable must not
sunlight or in the vicinity of high temperatures. be rolled up while charging.
Ø Avoid to contact with metal objects (paper clips, Ø The charger can be hot. Do not wrap cable around
coins, keys, nails, screws, or other small metal the charger and place it on floor coverings such as
objects, as this may cause a short circuit. Shorts carpets, etc.
caused in this way will invalidate any warranty Ø If the battery is not fully charged after six hours,
claims. disconnect it immediately from the output to stop
Ø Do not open the battery pack. This could cause a the charging process and contact your place of
short circuit. Opening of the battery package will purchase. This can lead to overheating, bursting, or
invalidate any warranty claims. ignition of the battery.
Ø Do not connect or disconnect the battery
pack/charger with wet hands.
Ø Keep the battery/charger out of reach of children
and animals.

6
When charging the battery alone
Step 1 Step 2

Ensure that the

power plug is fully
inserted into the
wall outlet.

GREEN RED
The charger LED will change The charger LED will change
to green when the battery is to RED while the battery is
fully charged. being charged.

Battery charging indication

It is suggested to perform a complete discharge and recharge at every 3 months or after

using 40 charging cycles in order to make the battery life longer.
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Charging battery

On the bike Off the bike

Battery state of health (SOH)

Press the battery power button for 5 seconds. One of the following patterns of the LEDs will be
displayed showing the remaining capacity of the battery - Battery State Of Health (SOH).

8
Inserting the battery

The battery must be inserted

until hearing the “click” sound.

Removing the battery

Switch off the system before

removing the battery.

2
The number located on the battery key is
required when purchasing replacement 1
keys. Write it down in the box below and
store it in a safe place.

9
Switching the system on

Insert the battery

and push the Note:
battery ON/OFF
If the battery is not used for 2
button
hours or longer, it will
automatically go into deep sleep
mode. In that case, press the
power button on the battery for
2 seconds.

Press power
button on
display

Select
mode

Start
pedaling

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OLED remote display
Suggestion for mounting and key functions

How the system to be switched on

Main switch:
On/Off Main switch:
On/Off

Info switch

Mode switch
(up/down)

The SR SUNTOUR logo shows for 2 seconds

when the system turns on.

11
Switching the system OFF

Ø Switching OFF
Press power button
on display for 0.5
seconds

Ø Automatic switching OFF

System is automatically switched

off in 5 minutes of non-use.

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OLED display base function
1. Base screen design

Assist mode

Current speed

Trip distance

Riding time
MPH MPH

Battery level MILE

Light icon

2. Clearing the trip distance, trip time, average speed and max. speed
After making sure that the system is not running, and after display turned on more than 10
seconds, press the “M” button for 2 seconds. Then the display goes into the data clean
screen. After that, press “M” button short, then the confirmation window shows up, then
press or button to select “YES” or “NO”. If “YES” is selected, the values of trip distance,
trip time, average speed and max. speed becomes 0 and the screen returns to the default.

MPH
MPH
MPH

MILE
MPH

MILE

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3. Display for changing assist mode
The assist level can be changed at any time by pushing or button even while pedaling.

Assist mode
TURBO (Assist level: 4) Increase assist level
SPORT (Assist level: 3)
TOUR (Assist level: 2)
ECO (Assist level: 1)
No assist Assist mode
Reduce assist level

0mph 10 13 16

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4. Battery state of charge (SOC)
LED indication on the battery pack
Press the button for a few seconds, then the LED lamps will be displayed as shown here.

0% (Blink 200ms/cycle)

9% – 1% (Blink 1s/cycle)

19% – 10%

39% – 20%

59% – 40%

79% – 60%

100% – 80%

Lighting No lighting Blinking Note:

When the battery charge level becomes less
than 5%. The output power will be reduced.
5. Range
30 miles 62 miles

TURBO

SPORT

TOUR

ECO

50 km 100 km
Factors which affect the range
The above figures are based on a speed of 12.5mph or 20 km/h on a level road at 15℃–20℃. The
range is influenced by many factors:
Ø Weight of the rider
Ø Weight of the luggage
Ø Selection of path
Ø Pedaling behavior of the rider
Ø State of maintenance of the E-Bike
Ø Tire condition and air pressure in the tires
Ø Road condition (up & down)
Ø Speed, average speed and changes in speed
Ø Traffic flow, for example, stop and go
Ø Wind direction and wind speed
For information on using the battery, see pages 7-9 and 14-15. You'll also find information on how to
maintain capacity and extend duration.
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6. Changing information

MPH

MPH 40 MILE

MILE

1st press “INFO” 2nd press “INFO”

• AVG: Average • Battery capacity: %
speed • ARD: remaining
• MAX: Max speed rideable distance
• ODO: Total • Charging cycle
distance
7. Walk assist function
Keep pushing the button for 2 seconds in order to activate the walk assist function, and
release it to exit the walk assist function.

Walk assist icon shows up while pushing the button

MPH
MILE

Long push (2 seconds) → Walk assist function

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8. Head light and tail light (if applicable)
Keep pushing the button for 2 seconds in order to activate the light function “on” or “off”.

MPH

Light icon shows up when the lights are on

Long push (2 seconds) → Light on/off

Note: Even if the battery becomes

empty, there is some power for the
light.

9. Heat monitoring function

The system is always monitoring the temperature during

usage.
When the internal temperature reaches a certain value, the
assist level gets gradually decreased and the speed
indication starts blinking.
MPH
This is not a malfunction but prevent the internals from
damage. When the temperatures returns to normal value,
the blinking stops and assist shall be back to the normal
level.

17
To remove the rear wheel

1. Cut the cable ties holding the

waterproof motor cable connector
under the non-drive side chain stay.
Dis-connect the two halves of the
connector. This requires some
‘wiggling’ of the connector to
overcome the sealing.

Motor fixing
nut & washer

2. Loosen the motor fixing nuts by

turning counter-clockwise, using a
15 mm spanner, then remove the
wheel.

Motor fixing
nut & washer

To re-insert the rear wheel

3. When refitting the wheel, ensure
that the motor stopper from the
motor to fit to the motor stopper
from the frame, then slide the axle
into the rear dropout slots.

4. Put the washers to the motor axle,

then tighten the motor fixing nuts
properly. Suggested tightening
torque is 40-45 Nm.

5. Reconnect the two halves of the

motor connector, making sure that
the arrows on both sides of
connectors are aligned.

6. Keep pushing both connectors until

feeling the click. Replace the zip-ties
to secure the motor cable
underneath the non-drive side of
chain stay.

18
Error codes
SR SUNTOUR HESC system has a
simple diagnostic function. In case
if an error code message code will
appear in the display window, turn
the system completely off and
then on. If the error message still
appears, contact your local dealer
for further assistance.

Error code shows up

Error code list

Error Code Error types Problem Description Trouble shooting If problem still exists
Controller
Check the display connects
Controller Replace controller or
E00 No communication to display cable, then power-
communication problem display or display cable
on again

Controller over-
E01 Over current & over heat Let the controller cool down Replace controller
temperature

Check the lighting system of Replace lighting system or

E04 Short for light cable Bike lightning system
the bike controller
Remove the battery for 30
E05 Flash ROM initialization error Controller Data failure seconds, re-mount, then Replace controller
power-on again
Sensor
Irregular out-put voltage or no Torque Sensor electrical Check the sensor cable
E21 Replace the sensor

8
connection problem contacts

Torque Sensor Check the torque sensor

E22 Mechanical problem Replace the sensor
mechanical problem mechanism for any problems

Battery
Remove the battery for 30
Battery electric current
E31 Battery error seconds, re-mount, then Replace the controller
sensor error
power-on again
Turn off the main switch and Replace the controller or
E32 Battery overcurrent error Battery overcurrent error
turn on battery
Battery communication Turn off the main switch and Replace the battery cable
E33 Battery communication error
error turn on or battery
on
Please check that the battery
E34 Out of battery voltage range Battery voltage error Replace battery
is dedicated to the system

Remove the battery and let it

Battery over-temperature
E35 Battery overheat error cool down. after that, re- Replace battery
error
mount, then power-on again

Motor
Motor overheating Replace motor or motor
E41 Motor overheat Let the motor cool down
problem cable
Check the motor-cable Replace the motor if it
E42 HALL sensor error or no connection Motor Sensor failure
contacts to the motor doesn't solve this error.
Speed sensor error (cannot detect Check the magnet sensor in
E43 Speed sensor failure Replace the motor
speed) the motor shell

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 Customer support office (Europe)
Company SR SUNTOUR EUROPE GmbH SR SUNTOUR Düsseldorf GmbH
Sales, Customer support and Sales, Customer support and technical
technical services services

Riedstrasse 31, 83627 Fichtenstrasse 115,

Address Warngau 40233 Düsseldorf
Germany Germany

Tel +49-(0)802-150-793-0 +49-(0)211-5426-8950

Fax +49-(0)802-150-793-29 +49-(0)211-5423-4776

E-mail [email protected]

www.srsuntour-cycling.com SRSUNTOUR
http://www.facebook.com/srsuntour HESC User manual / EU regulation / Ver. 20201114
Specifications are subject to change without prior notice.
Nov., 2020/EU