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SAP Store Scope Document

SAP Services name Career Site Implementation Service for SAP SuccessFactors Recruiting

Service number 50139296

Publishing date 01 Dec 2022

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Scope Document - SAP Store Services ENGLISH v.8-2022
 Exhibit 1
Scope Document for Career Site Implementation Service for SAP SuccessFactors Recruiting

This Scope Document is part of the Order Form.

1. DEFINITIONS

1.1. “Production System” means a live SAP system used for running Customer’s internal business operations and
where Customer’s data is processed.
1.2. “Test System” means an SAP system environment is used for configuration or testing content prior to moving it
to the Production System.
2. SCOPE OF SERVICES

2.1. SAP shall provide Career Site Implementation Service for SAP SuccessFactors Recruiting (“Service/s”) to assist
Customer with the implementation of the Cloud Service SAP SuccessFactors Recruiting Career Site Builder.
2.2. The following scope of Services will be confirmed in a kick-off call, which will last a maximum of 2 hours.
a) Enable career site builder
b) Configure global styling, header, navigation, and footer for 1 brand and 1 locale
c) Configure 1 home page template with up to 6 standard components
d) Configure 1 category page template with up to 4 standard components
e) Configure 1 content page template with up to 4 standard components
f) Configure 1 job layout template with up to 10 job tokens and 3 standard components
g) Configure 1 interactive job map page
h) Configure cookie banner
i) Enable talent community email alert and configure 1 job alert email
j) Enable real-time job sync, recruiter sync, and candidate account simplification
k) Enable complete mobile apply
l) Enable 1 all-job standard XML (Extensible Markup Language) feed
m) Enable 1 site admin role, and create up to 2 additional roles
n) Assist with the move to a single Production System
o) Provide go-live support for up to 5 continuous business days to a maximum of 1 SAP person days
p) Provide knowledge transfer to Customer team for up to a maximum of 1 SAP person days

2.2.2. Integration Scope

The following SAP standard integration points between SAP systems are part of the scope of the Services.

SAP Standard Source Direction Target System Description

Integration System
Point

Job Data RCM >> RMK Real-Time Job Sync enables jobs posted externally
in SAP SuccessFactors Recruiting to be sent to the
career site in near-real time. Job Data includes
data elements defined in the Recruiting Marketing
Job Field Mapping (up to 24 fields).

Candidate Data RMK <> RCM Candidate Account Simplification (CAS) allows
candidates to use their SAP SuccessFactors user
account and single sign-on to navigate between all

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Scope Document - SAP Store Services ENGLISH v.8-2022
SAP Standard Source Direction Target System Description
Integration System
Point

parts of SAP SuccessFactors Recruiting, including

career sites.

RCM <> RMK Recruiter Sync synchronizes admin user information

Recruiter Data between Career Site Builder and SAP
SuccessFactors Recruiting.

2.3. Scope Conditions and Boundaries

The following conditions and boundaries apply to the scope of Services.

a) Company code: 1
b) Number of Customer legal entities: 1
c) System language: English only
d) All business data in the system: English only
e) No more than 5 Customer project team members attend the knowledge transfer workshop
f) No more than 5 Customer persons execute testing

2.4. Prerequisites
Customer shall fulfill the following prerequisites before the start of the Services:
2.4.1. Customer has a valid cloud subscription for SAP Recruiting.
2.4.2. Cloud Service is provisioned and fully functional.

2.4.3. Customer provides access to the following tiered system landscape: Test System, Production System.
2.4.4. Customer provides the following information:
a) Branding assets, including brand guidelines, font files, images, and graphics
b) Functional and non-functional specifications documents
c) Role and permissions document
d) Key design decision logs

2.5. Out of Scope

The following is out of scope, including without limitation:
a) Ancillary or other services not expressly listed in this Scope Document
b) Subscription to any Cloud Services or purchase of SAP Software
c) Any development of custom code, updates, or upgrades to SAP products
d) Analysis of as-is business processes
e) Programs or content to migrate data from legacy systems
f) Data cleansing or data cleanup
g) Customer-specific authorizations, roles, and security concepts. SAP will use the standard authorization
content provided with the Cloud Service
h) Any changes required because of pre-existing Customer specific enhancements or developments
i) Any changes required because of quality or values of Customer’s master and transactional data

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Scope Document - SAP Store Services ENGLISH v.8-2022
 j) Unit testing in any other environment besides the environment where the initial configuration was completed
k) Training services, such as formalized training on the Cloud Service for project team members, training for
users, or end-user documentation

3. RACI
SAP and Customer agree on the following responsibility matrix of activities.
a) Responsible (R): Charged with performing the activities. A mutually agreed project plan may define further
details at the work unit level.
b) Accountable (A): The Customer has overall accountability for its project and all the activities identified below.
Hence, Accountable (A) does not appear for the activities below.
c) Consulted (C): Provides input on how to perform the activity and supports the execution of the activity.
d) Informed (I): Provided with information.

Activity SAP Customer

Services Preparation

Send services pre-packaged instructions, templates, and pre-requisites list for download R C

Confirm Customer project team I R

Hold kick-off call: communicate the services, roles and responsibilities, expectations,
R I
and schedule

Conduct initial review of provided documents R I

Confirm completion of pre-requisites C R

Conduct system admin setup and instance setup R I

Services Exploration

Review Career Site Builder Workshop & Configuration Workbook R C

Provide brand assets, including style guide and image asset library I R

Document configuration requirements in the Configuration Workbook C R

Procure SSL (Secure Sockets Layer) Certificate C R

Review Configuration Workbook R C

Services Realization

Execute steps to configure Iteration 1 R I

Conduct Iteration 1 Review Workshop R C

Execute test cases and test scripts C R

Document configuration requirements for Iteration 2 C R

Execute steps to configure Iteration 2 R I

Conduct Iteration 2 Review Workshop R C

Execute test cases and test scripts C R

Resolve test issues related to SAP responsibilities R I

Resolve test issues related to Customer responsibilities C R

Services Deployment

Review the available standard SAP authorization roles and map them to Customer’s
C R
user roles

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Activity SAP Customer

Obtain change control approvals to move to Production System I R

Perform cutover tasks I R

Conduct solution walkthrough/knowledge transfer to Customer team R I

Services completion sign-off (in written form) I R

4. SCHEDULE
4.1. The start date of the Services will be mutually agreed between parties within a reasonable time frame after the
Order Confirmation.
4.2. SAP may require a lead time of up to 2 weeks to assemble a team. SAP reserves the right not to start the Services
until SAP has assembled a team.
4.3. The estimated duration for the Services is 8 weeks
5. ORGANIZATION
5.1. SAP Team

5.2. SAP assigns a Services point of contact to the Customer after Order Confirmation.
5.2.1. The SAP team includes the following key roles:
a) Recruiting Marketing Lead: Senior Business Process Consultant
b) Recruiting Marketing Execution: Configuration Consultant
5.2.2. SAP may elect to staff a single resource to serve multiple roles or multiple resources to serve a single role.

5.2.3. SAP team roles are, in general, staffed on a part-time basis.

5.2.4. Services are delivered remotely.
5.3. Customer Team
5.3.1. The Customer team includes the following roles:
a) Project Manager: Single point of contact for SAP. Manages Customer projects, including Customer team,
project plan, project status, and decision-making process
b) Business Lead: Decision maker. Take responsibility for the Cloud Service satisfying the business needs.
Owns business processes, approves the solution, and is the key liaison between the Services, the Customer
project, and the business
c) Business Subject Matter Experts: The subject matter expert represents the business and will be involved in
issue resolution and data migration
d) Functional Lead: Undertakes configuration alongside SAP consultants
e) Technical Lead: Leads execution of activities that affect Customer systems and data
f) End Users: Nominated system end users that join the project to undertake testing and training
5.3.2. In cases where it is necessary to assign multiple resources to a single role, Customer shall clearly identify the
responsibilities of each resource.
5.3.3. Customer is expected to staff the roles per the time allocations recommended by SAP.

5.4. Governance
5.4.1. The Services will have sponsorship from Customer’s senior management, who will be available on a timely and
regular basis to monitor the progress and to act as a decision maker for policy decisions.
5.4.2. To facilitate effective communication between SAP and Customer, an SAP and Customer status meeting to clarify
open issues and questions will occur weekly unless a different periodic interval is mutually agreed to.

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Scope Document - SAP Store Services ENGLISH v.8-2022
5.4.3. If and to the extent required to perform the Services, Customer and SAP will work cooperatively at the start of the
Services to establish the governance model, including a documented issues management process to address
any and all issues which arise on the project. It will address the prioritization of these issues as well as an effective
means for issue escalation and resolution.
6. SAP DELIVERABLES AND PROCEDURE

Deliverable Deliverable Description Completion Deliverable Procedure

Criteria

Cloud Service Configuration is completed for testing Handover of Approval upon completion
configuration purposes configuration for when completion criteria
testing are met

Knowledge transfer Knowledge transfer materials of the Handover of Approval upon completion
materials services are made available for Customer knowledge transfer when completion criteria
team members materials are met

Assessment report Documentation of the findings of the Handover of Approval upon completion
services assessment report when completion criteria
are met

7. CUSTOMER RESPONSIBILITIES
7.1. Customer shall cooperate with SAP in good faith so that SAP can deliver the Services. Customer’s failure to meet
or fulfill any of the specified responsibilities or requirements in this Agreement can result in a delay of the provision
of the Services or an increase of fees due.
7.2. In addition to the Customer responsibilities in the GTC, Customer shall fulfill, in particular, the following
responsibilities:
7.2.1. General Customer Responsibilities
a) Customer is responsible for the overall management of Customer’s project and controls the project
realization, process, scope, costs, Customer resources, and targeted solutions
b) Customer shall staff the listed Customer team roles with the requisite skills and knowledge to complete
Customer activities
c) Customer shall use reasonable efforts to minimize the change in personnel throughout the duration of the
Services
d) If Customer involves third parties, Customer shall manage any third-party resources and be responsible for
their acts and omissions
e) Customer shall supply SAP with the names and contact information of key Customer and third-party
resources
f) Customer shall be fully responsible for organizational change management of all affected departments
g) Customer shall fulfill and provide listed prerequisites required to perform the Services
h) Customer shall be fully responsible for technology infrastructure that is on premise or hosted by a third party.
This includes but is not limited to SAP infrastructure, network and system administration, security, periodic
backup and restore activities as required, and server and storage hardware. Required systems shall be
available throughout the Services
i) If required to perform the Services, Customer shall enable the use of SAP laptops and mobile devices on
Customer’s network to SAP’s network via SAP’s Virtual Private Network (VPN) protocols
j) Customer shall provide technical advice regarding any third-party systems accessible to the SAP team
k) If required to perform the Services, Customer shall review applicable SAP Cloud Service learning materials
l) Customer shall comply with any relevant governmental and regulatory requirements

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Scope Document - SAP Store Services ENGLISH v.8-2022
8. ASSUMPTIONS
8.1. The Services are provided based on the current release version of the Cloud Service that is generally available
at the start of the Services delivery. Unless SAP’s release notes state otherwise, SAP provides at least 1 quarterly
update for general availability. If an update is made generally available during the performance of the Services,
any additional planning or configuration required to support the updated release is not included in the Services.
8.2. If not otherwise agreed, the project language and corresponding documentation is English. SAP documentation
will be delivered in English only.
8.3. If not otherwise agreed, Services are provided from Monday through Friday on normal business hours (between
8:00 a.m. – 6:00 p.m.) in accordance with SAP-recognized holidays, observed by SAP’s registered office.
8.4. Services are based on a predefined scope and delivery model. In performing the Services, SAP
a) May utilize accelerators
b) Will follow applicable parts of the SAP Activate standard implementation methodology
c) May use software and tools (“Tools”) for which all rights of authorship remain with SAP or SAP SE. In case
Tools are copied to Customer´s system, Tools and all permitted copies thereof must be deleted at the end of
the Services. If, at SAP’s sole discretion, Tools are left on the system for documentation purposes; Customer
is not permitted to use such Tools for any other remaining purpose. Tools are provided on an as-is basis with
no warranty. SAP will not support or enhance the Tools beyond what is provided during the term of the
Services.
8.5. Any changes to the scope of Services, whether requested during or after the Services term, shall be subject to a
separate Services agreement in consideration of additional fees.

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Scope Document - SAP Store Services ENGLISH v.8-2022