Scope Document - Enablement Service for SAP

Analytics Cloud
This Scope Document forms part of the Order Form. Capitalized terms that are not defined in this document
(section 9) have their meaning defined in the General Terms and Conditions or in the Order Form.

CONTENTS

1. SCOPE OF SERVICES ............................................................................................................................. 2

1.1 Scope ................................................................................................................................................. 2
1.2 Integration Scope ............................................................................................................................... 2
1.3 Workflows, Reports, Interfaces, Conversions, Enhancements / Extensions and Forms .................. 3
1.4 Data Migration Scope ........................................................................................................................ 3
1.5 SAP Cloud Service releases.............................................................................................................. 3

2. APPROACH AND RACI ............................................................................................................................ 3

3. ESTIMATED SCHEDULE ......................................................................................................................... 4

4. ORGANIZATION ....................................................................................................................................... 4
4.1 SAP Team.......................................................................................................................................... 4
4.2 Customer Team ................................................................................................................................. 4
4.3 Governance ....................................................................................................................................... 4

5. SAP DELIVERABLES ............................................................................................................................... 5

5.1 Acceptance Process .......................................................................................................................... 5

6. GENERAL CUSTOMER RESPONSIBILITIES ......................................................................................... 5

7. ASSUMPTIONS ......................................................................................................................................... 5

8. EXCLUSIONS ............................................................................................................................................ 6

9. DEFINITIONS ............................................................................................................................................ 6

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1. SCOPE OF SERVICES
SAP will provide the Enablement Service for SAP Analytics Cloud (“Services”) as defined herein to help the
Customer prepare for a deployment of SAP Analytics Cloud. It provides knowledge transfer on key product
capabilities and implementation items including architecture, integration, lifecycle management and
deployment best practices.

1.1 Scope
The following items form the scope of the Services to be provided by SAP.
• Overview and architecture of SAP Analytics Cloud
• Data consumption scenarios for SAP Analytics Cloud
• Design Practices for Modelling and Visualization
• Customizable Dashboards: Analytics Designer Use Cases
• Planning scenarios in SAP Analytics Cloud
• Using Augmented Analytics in SAP Analytics Cloud
• Lifecycle Management Best Practices
• Security and Authorization Recommendations

Scope Item Scope Item Details

One (1) day Remote Preparation Workshop Expectation Alignment and Onboarding

Workshop Preparation

Three (3) days Remote Deliver Enablement Workshop – Session 1

Enablement Workshop Delivery
Deliver Enablement Workshop – Session 2

Deliver Enablement Workshop – Session 3

One (1) day Remote Assistance Post-Workshop Feedback

Delivery
Q&A

Individual prioritization, including inclusion or exclusion of a specific item, length or duration of an item, or the
order of item delivery will be agreed with the Customer as part of Remote Preparation.

1.1.1 Scope Pre-requisites

No pre-requisites are in scope for the Services.

1.1.2 Scope Details

The following applies to the functional scope.

Geographic and Organizational Scope In Scope

Language English

Number of participants Up to ten (10) participants per workshop

1.2 Integration Scope

No integration points are in scope for the Services.

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1.3 Workflows, Reports, Interfaces, Conversions, Enhancements / Extensions and Forms
No Workflows, Reports, Interfaces, Conversions, Enhancements / Extensions, or Forms will be created or
delivered within the scope of the Services. Standard SAP code will be neither modified nor extended.

1.4 Data Migration Scope

Data Migration is not in scope for the Services.

1.5 SAP Cloud Service releases

The delivery of the Services requires the availability of a Training or Sandbox environment.

SAP Cloud Service The functionality and configuration settings Module

are based upon the following expected
release version:
SAP Analytics Cloud Latest Generally Available Version  Business
Intelligence
 Planning

Customer must go live at the release version of the SAP Cloud Service generally available as of the actual
go-live of the Service.

It is common that at least one quarterly update will be released for general availability during the duration of
the Services. Additional planning and configuration required to support the updated release is not included in
the Services.

2. Approach and RACI

SAP and Customer agree the following responsibility matrix of activities per phase.
 Responsible (R): Charged with performing the activities.
 Accountable (A): The Customer has overall accountability for its implementation and all the activities
identified below. Hence, Accountable (A) does not appear for the activities below.
 Consulted (C): Provides input on how to perform the activity and supports the execution of the activity.
 Informed (I): Provided with information.
Activity SAP Customer
Perform Service Delivery
One (1) day Remote Preparation

Synchronization with the Customer about what to expect as outcome of the upcoming
R C
remote workshop and case overview for appropriate preparation.

Three (3) days Remote Enablement Workshop Delivery

Remote delivery of enablement workshop to cover items listed in section 1.1 Scope. R I

One (1) day Remote Assistance Delivery

Processing of post-workshop feedback to be presented during the Q&A session. R I

Service Closure

Handover of Deliverables in accordance with section 5. R I

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3. ESTIMATED SCHEDULE
SAP will contact the Customer within five (5) business days after Order Confirmation to schedule the start of
Services.
The estimated duration for the Services is 5 man-days and will be delivered within an eight (8)-week
timeframe. The schedule provides definite durations per phase as follows.

Phase Duration (Days) Estimated Start Date

Remote Preparation One (1) day As mutually agreed upon by the Customer and
SAP.

Remote Enablement Workshop Three (3) days (Note: Up to four (4) weeks after completion of Remote
Delivery consecutive days only) Preparation.

Remote Assistance Delivery One (1) day Up to two (2) weeks after completion of Remote
Enablement Workshop Delivery.

4. ORGANIZATION

4.1 SAP Team

The key SAP roles are as follows:

SAP Team Level of Involvement

Senior Technology Consultant Single resource. Full-time. Remote.

4.2 Customer Team

The Customer team will include the following roles. Customer team is assumed to be available to complete
Customer activities.

Customer Team Description Level of Involvement

Customer Ultimate decision maker on scope, priorities, budget and Single resource.
Program/Project changes issues. Actively advocate for the project towards Full-time or part-time.
Manager internal stakeholders. Onsite or remote.

Key User/Business The Key Users and Business Subject Matter Experts Multiple resources.
Subject Matter Expert represent the business to obtain a good insight into the Part-time. Onsite or
capabilities of DWC and how it could support business remote.
processes.

IT Subject Matter Expert IT Subject Matter Experts represent the IT department to Multiple resources.
obtain a good insight into the technical capabilities of DWC Part-time. Onsite or
and how it could support IT processes. remote.

4.3 Governance
The following governance is included as part of the Services:
1. The Customer Project Manager will be the sole entity empowered to direct SAP Senior Technology
Consultant during performance of the Services.
2. The Customer Key Users, Business Subject Matter Expert and IT Subject Matter Expert will work
through the Customer Project Manager.

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5. SAP DELIVERABLES
The following table lists the SAP Deliverables.

Deliverable Description Completion Criteria

Enablement Material Presentations of the Enablement Workshop Enablement workshop
Sessions. materials provided.

5.1 Acceptance Process

SAP Deliverables shall be deemed accepted when provided to the Customer.

6. GENERAL CUSTOMER RESPONSIBILITIES

Customer is responsible for the following:
 Ensure that key users are available for all workshops and activities as needed.
 Minimize the change in personnel throughout the duration of the Services.
 Manage the Customer’s third-party service providers.
 Supply SAP with the names and contact information of key Customer and third-party resources.
 Organizational change management activities, training and knowledge transition activities which include,
but are not limited to the following: communication plan, organizational transition plan, business readiness
for go live, design and roll-out of end-user training, coordination with remote sites, and project
communication to the company.
 Be fully responsible for technology infrastructure that is On Premise or hosted by a third party. This
includes but is not limited to SAP infrastructure, network and system administration, security, periodic
backup and restore activities as required, and server and storage hardware. These systems shall be
available throughout the Services duration.
 Ensure that a consistent, stable, and fast SAP remote support connection/service connection is available
between SAP and the Customer throughout the Services duration.
 Provide SAP with the necessary authorizations for remote access to Customer’s systems.
 Allow the use of SAP laptops and mobile devices on Customer’s network to SAP’s network via SAP’s
Virtual Private Network (VPN) protocols.
 Provide technical advice regarding any third-party systems to which the team will have access.
 Customer is responsible for the acts, omissions, and defects of parties that Customer contracts or
instructs to perform Customer’s duties (notably other third parties not engaged by SAP) as if they were
Customer’s own acts, omissions, and defects. As between SAP and Customer’s other, third-party
contractors, such other contractors are therefore parties performing duties on Customer’s behalf.
 Ensure Customer compliance with relevant governmental and regulatory requirements.

Performance by Customer of its collaborative duties in this contract is a primary contractual duty and is a
necessary precondition for the proper performance of SAP’s duties. Customer acknowledges and agrees
that failure on the part of Customer to meet or fulfil any of the specified Customer responsibilities or
requirements in this Agreement might result in a delay of the provision of the Services.

7. ASSUMPTIONS
The following assumptions apply:
 All Services shall be delivered remotely.
 If the Services have not started within two (2) months of the estimated start date as mutually agreed, SAP
has the right to terminate the Services without liability.
 SAP requires up to two (2) weeks to assemble a team. SAP reserves the right not to start the Services
until SAP has assembled a team.

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 SAP uses certain software and tools (all referred to as Tools herein) for its work, for which the rights are
not already regulated through a software license agreement. All title to and rights in Tools, including
without limitation copyright and rights of authorship, remain with SAP or SAP SE. These Tools may be
copied to Customer’s system and Customer is granted non-exclusive rights to use Tools for the term of
and solely for the purposes related to the Services. No other use, including the creation of further copies
or use on another system, is permitted. Tools and all permitted copies of Tools must be deleted at the
end of the Services. If at SAP’s sole discretion Tools are left on the system for documentation purposes,
Customer is not permitted to use Tools for any other remaining purpose except documentation. Such
Tools are on an as-is basis with no warranty. SAP will not support or enhance the Tools beyond what is
provided during the term of the Services.
 All supporting documentation will be developed using personal computers/laptops equipped with
Microsoft Office applications (Word, Excel, MS Project, Visio and PowerPoint).

8. EXCLUSIONS
Any items or services not defined as in scope for the Services are deemed out of scope, including, but not
limited to the following exclusions:
 Deliverables or Services not explicitly described in this Scope Document.
 An analysis of as-is business processes, IT landscape or architecture.
 Programs or content to migrate data from legacy systems.
 Data cleansing or data clean up.
 Coordination of work required from Customer’s third-party vendors.
 The development of new functionality, extensions or co-innovation.
 Verification and validation testing processes that may be required by regulatory, industry or governmental
requirements.
 Customer specific authorizations roles and security concepts. SAP will use the standard authorization
content provided with the SAP Cloud Service.
 Custom developments and software developments.
 Interfaces to third party or to legacy systems.
 Data integration and replication process.
 Unstructured data processing.
 Performance tuning on existing data source system.

9. DEFINITIONS
1. On Premise: solution hosted on servers owned and managed by the Customer or its nominated
service providers and located at the Customer’s or the Customer’s service provider’s own facilities.
2. SAP Cloud Service: means a subscription based, hosted, supported and operated distinct
on-demand solution provided by SAP under an applicable Order Form.
3. SAP Best Practices: SAP’s predefined business processes, configuration content and documentation
for SAP Software. SAP Best Practices may be used as the basis for SAP implementation activities.
4. Engineered Service: a service delivered by SAP that has a predefined scope, delivery approach and
accelerators.
5. SAP Activate: a standard SAP methodology used for SAP implementation projects.
6. Workflows: a workflow is a sequence of connected steps triggered by an event to automate a process
such as a document approval.
7. Reports: technical objects designed to deliver business figures or reports with no change to application
data.
8. Interfaces: technical objects to transfer information from one system to another, usually referring to
objects that are not part of the SAP licensed Software.
9. Conversions: technical objects used to migrate data to SAP systems during the Service.
10. Enhancements: changes to SAP functionality using development objects specifically provided for
Customer changes.
11. Extensions: Customer-specific additions to functional capabilities of the SAP Cloud Service. Such
extensions do not modify the Cloud Service as licensed under the applicable SAP Cloud Service
agreement.

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12. Forms: printed or electronic forms containing formatted information from SAP applications.
13. Sandbox Environment: a temporary SAP system environment (sometimes called realm, platform or
tenant) used to demonstrate processes and example prototypes.
14. Development Environment / Starter system: an SAP system environment (sometimes called realm,
platform or tenant) in which initial configuration and build activities are completed.
15. User Acceptance Test: test undertaken by end users to check that the system fundamentally operates
according to the agreed scope.

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