ThermoGenesis Thermoline Plasma Thawers Manual MT204

ThermoLine Thawers
Warm Water Baths

for Thawing Blood Products
Operator & Service Manual
Models: MT202 (software version 2.1)

MT204 (software version 2.2)
MT210 (software version 2.1)
6-07-042.C
© THERMOGENESIS CORP. 2001, 2003, 2007
Revision History
Rev A August 2003
Rev B June 2007
Table of Contents
Table of Contents
Chapter 1 – INTRODUCTION
Intended Use ............................................................... 1-1
Symbols Key................................................................ 1-1
Text Conventions......................................................... 1-2
Electrical Safety........................................................... 1-3
Cautions And Safety Instructions ................................ 1-3
Copyright Notice .......................................................... 1-5
Trademarks ................................................................. 1-5
Disclaimer.................................................................... 1-5
Help Line ..................................................................... 1-6
European Union Authorized Representative............... 1-6
Limited Warranty ......................................................... 1-6
Warranty ...................................................................... 1-6
Procedure .................................................................... 1-7
Limitations ................................................................... 1-7
Chapter 2 – OVERVIEW
System Summary ........................................................ 2-1
Specifications .............................................................. 2-1
Component Layout ...................................................... 2-2
Component Functions ................................................. 2-2
Chapter 3 – INSTALLATION
Unpacking and Inspection ........................................... 3-1
Installation ................................................................... 3-2
Filling The Reservoir – MT202 and MT204................. 3-3
Filling The Reservoir – MT210 .................................... 3-4
Overfilling..................................................................... 3-5
Overfilling – MT202 & MT204...................................... 3-5
Overfilling – MT210 ..................................................... 3-6
Completing The Installation......................................... 3-7
THERMOGENESIS CORP. Thawers – Operator & Service Manual, 6-07-042.C TOC-1

Table of Contents
Chapter 4 – OPERATION
Introduction.................................................................. 4-1
Operational Input Codes ............................................. 4-1
Thawing Blood Components ....................................... 4-2
Operating a Thaw Cycle.............................................. 4-3
Interrupting a Thaw Cycle ........................................... 4-3
Resetting the Thaw Cycle Time .................................. 4-3
Operating Temperature/Error Message Display ......... 4-4
Error Messages ........................................................... 4-4
Resetting the Operating Temperature......................... 4-5
Chapter 5 – MAINTENANCE
Preventive Maintenance.............................................. 5-1
Decontamination.......................................................... 5-1
Removing and Replacing a Pocket ............................. 5-3
Repairing a Pocket ...................................................... 5-4
Draining the Thawer — MT202 & MT204 ................... 5-5
Draining the Thawer — MT210 ................................... 5-6
Verification of Operating Temperature ........................ 5-8
Calibration of Operating Temperature......................... 5-9
Verification of Overtemp Error Code ......................... 5-10
Chapter 6 – TROUBLESHOOTING
Introduction.................................................................. 6-1
Mechanical Problems .................................................. 6-1
Unit not Heating........................................................... 6-2
Power Surges .............................................................. 6-2
Radio Frequency Interference..................................... 6-2
Unit Overheating (Overtemp) ...................................... 6-2
Unit not Filling.............................................................. 6-3
Unit not Draining — MT204......................................... 6-3
Unit not Circulating — MT210 ..................................... 6-4
Low Fluid Level............................................................ 6-4
No Agitation ................................................................. 6-5
TOC-2 THERMOGENESIS CORP. Thawers – Operator & Service Manual, 6-07-042.C

Table of Contents
Chapter 7 – SERVICING THE THAWERS

Verification After Servicing Thawers ........................... 7-1
Servicing the Thawers – MT202.................................. 7-1
Chapter 8 – PARTS LIST

Parts List – MT202 ...................................................... 8-1
Parts List – MT204 ...................................................... 8-2
Parts List – MT210 ...................................................... 8-3
Chapter 9 – REFERENCE DRAWINGS

Drawings – MT202 ...................................................... 9-1
Drawings – MT204 ...................................................... 9-5
Drawings – MT210 .................................................... 9-11
THERMOGENESIS CORP. Thawers – Operator & Service Manual, 6-07-042.C TOC-3

Chapter 1
Introduction
TABLE OF CONTENTS
Intended Use .................................................................... 1-1
Symbols Key..................................................................... 1-1
Text Conventions.............................................................. 1-2
Electrical Safety................................................................ 1-3
Cautions And Safety Instructions ..................................... 1-3
Copyright Notice ............................................................... 1-5
Trademarks ...................................................................... 1-5
Disclaimer......................................................................... 1-5
Help Line .......................................................................... 1-6
European Union Authorized Representative.................... 1-6
Limited Warranty .............................................................. 1-6
Warranty ........................................................................... 1-6
Procedure ......................................................................... 1-7
Limitations ........................................................................ 1-7

1. Introduction
Intended Use
The THERMOGENESIS CORP. Thawers are intended for the fast, efficient
thawing of blood and blood components.
This Operator Manual is organized to provide easy access for set-up and
operations information for the Thawers. Please read this manual in its
entirety.
Symbols Key
SYMBOL DEFINITION
Potentially biohazardous material
Keep dry
Manufacturer
Date of manufacture
/ Serial number
Part number
Regulatory Agency Symbols
SYMBOL DEFINITION
Indicates CryoSeal FS System is cleared for sale in

countries belonging to the European Union
Indicates Authorized Representative for the CryoSeal

FS System in the European Union
Indicates WEEE directive 2002/96/EC for handling

and disposal of electrical components in the
European Union. Electrical and electronic
equipment must not be disposed as unsorted
municipal waste and must be collected separately.
THERMOGENESIS CORP. Thawers – Operator & Service Manual, 6-07-042.C 1-1

1. Introduction
Manual Text Conventions
SYMBOL DEFINITION
Pay close attention to indicated text
Caution messages alert user to proper operation and

use of the CryoSeal FS System
Indicates warning of potential harm to user or

damage to the CryoSeal FS System
Indicates potential electrical hazard
Text Conventions
To convey information readily and consistently, certain text conventions are

used throughout this manual. These conventions are as follows:
TEXT CONVENTION USED FOR

Numbered Lists Numbered lists should be carried out in the order
listed. For example:
1. Remove the screws from the rear of the motor
box.
2. Remove the screws from the control panel.
Bulleted Lists Bulleted Lists indicate items to be carried out, but

not necessarily in sequence (for example):
 Check the fuses.
 Make sure all snap connectors are tight.
Bold Typeface, Calls attention to a CAUTION, WARNING, or

Uppercase DANGER.
Bold typeface, Emphasizes any term or component that is being

lowercase described or referred to.
1-2 THERMOGENESIS CORP. Thawers – Operator & Service Manual, 6-07-042.C

1. Introduction
TEXT CONVENTION USED FOR

Italics Designates another section in this manual that
should be consulted. For example:
See Maintenance – Chapter 5.
Emphasizes information specific to a particular

Thawer model. For example:
(MT202 ONLY) Water level should be just

above the two drilled holes above the
screws in the middle of the rear section of
the chamber.
Electrical Safety
CAUTION: Contact Helmer Technical Service for assistance if you have any
questions concerning the electrical connection for the Thawers. When
servicing the Thawers, make sure the power switch is turned off and the unit
is unplugged.
CAUTION: The Thawers are designed in accordance with Protection Class I

(IEC). The chassis of the system is connected to ground by means of a
cable, and surfaces on the system that the operator may come in contact
with are connected to the chassis by means of screw connections. For
protection against electrical hazards, the system must be directly connected
to a properly grounded electrical source approved by a qualified electrician.
Contact Helmer Technical Service for assistance for the Thawer.
NOTE: Electrical and electronic equipment must not be disposed as

unsorted municipal waste and must be collected separately in the European
Union. For disposal in other areas, follow local regulations for disposal of
electrical and electronic components.
Cautions and Safety Instructions
Safety precautions that are necessary when operating, maintaining, and

troubleshooting the Thawers are outlined below. It is important that these
precautions be carefully read and understood. This information should also
be made aware to new employees.
NOTE: Thoroughly read this manual.
CAUTION: Wear gloves and observe biohazardous precautions.

1. Introduction
NOTE: Use the Thawers only for their intended purpose.
NOTE: Install the Thawers according to instructions.
CAUTION: Do not attempt to pick up the equipment when filled, which will
result in damage to the bottom seal. The MT202 and MT204 may be moved
by sliding them on the counter. The MT210 is mounted on wheels for easy
mobility.
CAUTION: Do NOT place sharp or pointed objects into the pockets.
CAUTION: Never unplug Thawers by pulling on the cord. Grasp the plug
firmly and pull straight out of the outlet.
CAUTION: Unplug Thawers before cleaning, repairing or replacing a fuse.
CAUTION: Never attempt to run the Thawers with the electrical covers off.
CAUTION: Do NOT overfill.
CAUTION: Add disinfectant liquid.
CAUTION: Do NOT attempt to operate Thawers if the circuit breaker trips

repeatedly.
CAUTION: If the water bath temperature exceeds the max set point
(37.1C), the Thawers will not operate. The control panel will not respond.
Contact Helmer Technical Service as soon as possible.
CAUTION: For greatest assurance of proper and safe operation, keep this
manual in a place where it is readily accessible for reference.
NOTE: During disassembly, keep parts in order to facilitate re-assembly.
CAUTION: Prior to starting any electrical work, disconnect all power to the
Thawers.
NOTE: Check all hose and wiring connectors to make sure they are secure
and correct.

1. Introduction
NOTE: When replacing fuses, be sure the new fuse has the correct
amperage rating.
CAUTION: The user shall be made aware that, if the equipment is used in a
manner not specified by the manufacturer, the protection provided by the
equipment may be impaired.
Copyright Notice
© 2001, 2003, 2007 THERMOGENESIS CORP. All Rights Reserved
The material in this manual is intended for use by the purchaser of the
equipment covered by the manual. Permission is granted to the purchaser
to make one copy of the manual for record retention and internal personal
use. This does not create a license to the purchaser under any copyright,
trademark, patent, or other intellectual property right. For additional copies
of this manual, contact Helmer Technical Service or the equipment supplier.
Trademarks
THERMOGENESIS CORP. proprietary trademarks identify products and

services of THERMOGENESIS CORP., are the property of THERMOGENESIS
CORP. and are protected under State and Federal trademark laws, and
under international treaties. Those proprietary trademarks and service
marks may not be used, except as provided by law, without the prior written
consent of THERMOGENESIS CORP. Companies own other brand trademarks
and tradenames mentioned in this manual.
Disclaimer
THERMOGENESIS CORP. has thoroughly reviewed the contents of this manual

to make it an informative and easy-to-use guide for the operation of the
equipment and devices described herein. All statements, technical
information and recommendations contained in this manual or related
documentation are current and believed to be reliable. For this reason, the
contents of this manual are not intended to be and should not be
understood as representations or warranties concerning the equipment and
devices described herein.
All THERMOGENESIS CORP. products, including the products described in this

manual, are covered by specific and limited warranties as described below.

1. Introduction
Help Line
If there are questions about equipment, service or device warranties, call

Helmer Technical Service weekdays (except U.S. holidays) from 8:00 a.m.
to 5:00 p.m. Eastern Standard Time. The fax line and website are
accessible 24 hours a day.
Helmer Scientific
14400 Bergen Boulevard
Noblesville, IN 46060
Tel: 800.743.5637 (U.S./Canada)
Direct: +1.317.773.9092 (non-U.S./Canada)
Fax: +1.317.773.9082
Web: www.helmerinc.com
European Union Authorized Representative
Medical Device Safety Service (MDSS) GmbH

Schiffgraben 41
D-30175 Hannover
Germany
www.mdss.com
Limited Warranty
THERMOGENESIS CORP. (“THERMO”) products are designed and

manufactured to provide reliable, trouble free performance when properly
maintained and used in accordance with the operating instructions provided
with each unit. Each unit is carefully inspected, tested and found to be in
good working order prior to shipping.
Warranty
THERMO warrants to the original purchaser that the unit will be free from
defects in materials or workmanship for one year from the date of shipment.
THERMO also warrants that spare parts will be free from defects in material
workmanship for a period of ninety (90) days, or the maximum time required
by applicable local law, from the date of shipment of the spare part.
Equipment failure due to reasons other than manufacturing defects such as
accident, misuse or failure to timely perform scheduled maintenance in
accordance with the maintenance schedule included with the operating
instructions for the unit is excluded from Warranty coverage. This Warranty
covers only the cost of parts needed to make Warranty repairs. Labor
charges and shipping charges for replacement parts will be billed to the

1. Introduction
purchaser. THERMO reserves the right to replace any malfunctioning unit or

part with a new or refurbished unit in lieu of repairing such unit.
This warranty and THERMO’s obligation to repair or replace defective parts

is the sole and exclusive remedy of purchaser. Under no circumstances
shall THERMO be liable for consequential or economic damages that might
arise from a defective part.
THERMO WARRANTIES, AS SET FORTH HEREIN, ARE EXCLUSIVE

AND ARE IN LIEU OF, AND PURCHASER HEREBY WAIVES, ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT
LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE OR WARRANTY OF NON-
INFRINGEMENT.
Procedure
If Warranty repairs are needed, contact Helmer Technical Service. For

emergency repairs at night or on weekends or holidays, contact your
Helmer Authorized Service Provider (“Service Provider”) directly and notify
Helmer Technical Service on the next business day. Failure to notify Helmer
Technical Service on the next business day after a request for emergency
repairs may result in denial of coverage for that service call.
When calling for service have available: (1) detailed information about the
problem; (2) the serial number of the unit; (3) the service record for the unit;
(4) the date and place of purchase of the unit.
Limitations
EQUIPMENT OR SPARE PART MALFUNCTIONS OTHER THAN THOSE

CAUSED BY DEFECTS IN MATERIALS OR WORKMANSHIP, INCLUDING
MALFUNCTIONS CAUSED BY MISUSE, ACCIDENT OR FAILURE TO
PERFORM SCHEDULED MAINTENANCE, ARE EXCLUDED FROM
COVERAGE. ANY ALTERATIONS OR MODIFICATIONS MADE TO THE
UNIT (OTHER THAN MODIFICATIONS OR ALTERNATIONS MADE BY
THERMO) RENDER THE WARRANTY NULL AND VOID. THERMO WILL
NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL
DAMAGES RESULTING FROM EQUIPMENT MALFUNCTION OR LOSS
OF USE OF THE EQUIPMENT. THERMO MAY AUTHORIZE
INDEPENDENT CONTRACTORS TO PERFORM SERVICE. SERVICE
PROVIDERS ARE INDEPENDENT CONTRACTORS, NOT THERMO
EMPLOYEES. CONSEQUENTLY, THERMO IS NOT RESPONSIBLE FOR
THE ACTS OR OMISSIONS OF THE SERVICE PROVIDERS, INCLUDING
WITHOUT LIMITATION, FAILURE BY A SERVICE PROVIDER TO
RESPOND TO CALLS FOR EMERGENCY SERVICE IN A TIMELY
FASHION.

Chapter 2
Overview
TABLE OF CONTENTS
System Summary ............................................................. 2-1
Specifications ................................................................... 2-1
Component Layout ........................................................... 2-2
Component Functions ...................................................... 2-2

2. Overview
System Summary
THERMOGENESIS CORP. Thawers quickly and efficiently thaw blood and

blood components. Blood product bags can be placed directly into the
pockets. Since the pockets protect the blood bags, overwraps are not
required and may increase thaw time.
Thawers are ready at the push of a button, easy to use and easy to
maintain. The Thawers are equipped with state-of-the-art digital electronic
controls and processors engineered for reliability.
Specifications
Three Thawer models are available for thawing blood and blood
components. Thawing capacity for each model is listed below.
SPECIFICATION
FEATURE MT202 MT204 MT210
External Width 12” (31 cm) Width 21” (53 cm) Width 19” (48 cm)
dimensions Depth 16” (41 cm) Depth 23” (58 cm) Depth 29” (74 cm)
Height 15” (38 cm) Height 15” (38 cm) Height 45” (114 cm)
Weight 30 lbs (14 kg) 75 lbs (34 kg) 150 lbs (68 kg)
Thawing 2 Bags 4 Bags 10 Bags
capacity
Bath volume 3 gallons (11 liters) 9 gallons (34 liters) 28 gallons (105 liters)
Programmable Programmable, Programmable, Programmable,

temp range 30C to 35C 30C to 35C 30C to 35C
Temperature  0.1°C  0.1°C  0.1°C
calibration
accuracy
Heating power 400 W 1100 W 2700 W
Voltage 100-120 200-240 100-120 200-240 200-240

Current (Max) 8A 6A 12A 6A 16A
Frequency 50/60 Hz
Environmental Temperature 15°C to 30 °C; 40 to 80 % RH (Indoor use only)
IP 40; Pollution Degree 2
Altitude <2000m
Circuit breaker 10 Amps 15 Amps 20 Amps
required

2. Overview
Component Layout
Figure 2-1: Component Layout
1 = Control Panel & Keypad

2 = Drain Fitting (on MT210, drain
fitting is located on bottom
front of chassis)
3 = Intake Fan Cover
4 = Pocket Opening
5 = Deck
6 = Fill Port
7 = Button Cap
8 = Manual Drain Knob (MT210 only)
Component Functions
Heating Element
Used to maintain the water reservoir at normal thawing temperature of 30°C
to 35°C. The heating element is rated 400W for the MT202, 1100W for the
MT204 and 2700W for the MT210.

2. Overview
Thermal Fuse
A second high-temperature safety device. If this device opens, it must be
replaced. The thermal fuse functions as a regular fuse except that the
thermal fuse "opens" because of temperature instead of electrical current.
The thermal fuse is rated at 77oC.
Level Probe / Level Sensor Screw

Shuts off power to the pumps if the water in the reservoir drops to an
unacceptable level. The level probe/level sensor screw is an electronic
sensor, which monitors a small electrical current leaked to the reservoir. If
the water level is low, the level probe no longer detects the current that
activates the low-level electronics.
Manual Drain (MT210 only)

The manual drain is located at the front left side of the deck and allows fast
draining of water from the chamber when pulled up.
Gear Motor
A drive motor for the agitator bar to consistently tap the product being
thawed, after a five-minute delay.
Fill Pump
A submersible pump used to transfer water into the chamber during a thaw
cycle.
Drain Pump (MT204 only)

A submersible pump used to pump water out of the chamber at the end of a
thaw cycle.
Circulation Pump (MT210 only)

A submersible pump used to circulate the water in the reservoir during rest
to maintain a constant temperature.
Control Panel
The controls and display functions are located on the front control panel
(Figure 2-2). The keypad on the control panel allows the user to control the
operation and functions of the unit.
NOTE: Press the keypad buttons firmly and slowly to provide accurate
input.
The time/function display, located directly above the keypad, displays the
function status and the time remaining on the thaw cycle.
The operating temperature/error message display, located on the right of

the keypad, displays the water temperature and any error messages that
might occur. Error messages include “OVER TEMP” and “LOW FLD” (see

2. Overview
Section Error Messages – Chapter 4 and Section Unit Overheating

(Overtemp) – Chapter 6 and Section Low Fluid Warning – Chapter 6).
Figure 2-2: Control Panel
NOTE: If the displays are not lit while the Thawer is still plugged into the
power outlet and the power switch is switched to ON, disconnect the
equipment from the wall plug and contact maintenance or Helmer Technical
Service customer service.
Alarm Signal
At the end of the thaw cycle, an audible five-second alarm indicates the
completion of the thaw cycle. The alarm also sounds when an error
message has occurred.
Back Power Panel

The back power panel is located on the back of the Thawers and contains
the ON/OFF switch, which is also the circuit breaker (Figure 2-3).

2. Overview
Figure 2-3: Back Power Panel
Com Port
(Factory Use Only)
On/Off Switch
Circuit Breaker
Power Cord
CAUTION: The back power panel is a high voltage panel. Use safety
precautions when working on the back power panel.
ON/OFF Switch/Circuit Breaker

The ON/OFF switch is located at the rear of the Thawers, near the top
(Figure 2-3). This switch also functions as the circuit breaker. If this circuit
breaker trips it will shut off the power to the Thawers. To reset this circuit
breaker simply turn it back ON. If the circuit breaker trips again, contact your
service technician or Helmer Technical Service.
NOTE: The ON/OFF switch must be left ON so that the Thawers will be
ready to use at any time.
WARNING: If the circuit breaker trips immediately when a Thawer is turned

on, or if the breaker trips repeatedly, DO NOT operate the equipment.
Contact your service technician or Helmer Technical Service.
Power Cord — MT202 and MT204

The power cord uses a 15A, hospital grade plug. This plug requires a
110VAC, 20A socket (International requires 220VAC, 15A socket).
Power Cord — MT210

The MT210 is equipped with a 6’ power cord without a plug. The power cord
requires a 220VAC, 20A, hospital grade plug.
CAUTION: The power cord must be unplugged from the wall socket before
opening any access to the Thawers. As a safety precaution, never run the
Thawers with the cover removed.

Chapter 3
Installation
TABLE OF CONTENTS
Unpacking and Inspection ........................................... 3-1
Installation ................................................................... 3-2
Filling The Reservoir – MT202 and MT204................. 3-3
Filling The Reservoir – MT210 .................................... 3-4
Overfilling..................................................................... 3-5
Overfilling – MT202 & MT204...................................... 3-5
Overfilling – MT210 ..................................................... 3-6
Completing The Installation......................................... 3-7

3. Installation
NOTE: BEFORE STARTING, READ THIS MANUAL CAREFULLY!
Write down the serial number and date of purchase. The serial number is
located on the back of the unit. Use these numbers for any correspondence.
Please take time to write these numbers here:
Model Number:
Serial Number:
Date of Purchase:
Unpacking and Inspection
NOTE: THERMOGENESIS CORP. uses “tip and tell” and/or “shock watch”
devices to indicate whether the shipment has been subjected to rough
treatment. These devices are placed externally on the packing case. If any
change in the indicators is noticed, clearly note it on the delivery receipt.
Be sure to check for shipping damage when receiving the thawer. Inspect
the container and equipment for any signs of damage. Immediately note any
damage and report it to the shipping agent. Contact Helmer Technical
Service if there are any problems.
NOTE: The carrier will not honor any claims unless all shipping material is
saved for their examination. After examining and removing contents, save
packing material if reshipment is necessary.

3. Installation
The following additional items are included in the packaging with the
Thawers:
MT202 MT204 MT210
(1) Operator & (1) Operator & (1) Operator &

Service Manual Service Manual Service Manual
(2) Pocket Weights (4) Pocket Weights (10) Pocket Weights

and Pockets and Pockets and Pockets
(1) Drain Hose (1) Drain Hose (1) Drain Hose
(2) Spare Pockets (2) Spare Pockets (1) Drain Adapter
(1) Four-ounce Bottle (1) Four-ounce Bottle (4) Spare Pockets

Water Conditioning Water Conditioning
Liquid Liquid (1) Four-ounce Bottle
Water Conditioning
(1) Spare Thermotube (1) Spare Thermotube Liquid
Boot Boot
(1) Spare
(1) Fuse Kit (1) Fuse Kit Thermotube Boot
(1) Pocket Repair Kit (1) Pocket Repair Kit (1) Fuse Kit
(1) Pocket Repair Kit
A Material Safety Data Sheet (MSDS) for the Water Conditioning liquid is
included with the unit. If there are any other questions, contact Helmer
Technical Service.
Installation
1. Place the Thawer in the location where it will be used.

2. (MT210 ONLY) Attach an appropriate plug to the power cord that
matches your existing electrical wall socket (see Section Specifications
– Chapter 2 for appropriate plug configuration).
CAUTION: Do not plug in the Thawer at this time.
CAUTION: (MT202 and MT204 only) Make sure there is adequate space
around the thawer to ensure adequate ventilation. Make sure that there is at
least 1” of space between the wall and the silver intake fan cover on the
right side of the Thawer. (All Thawers) Make sure there is also 1” of space
between the wall and the black fan filter on the rear of the Thawer.

3. Installation
Filling the Reservoir — MT202 and MT204
1. Place one pocket weight into the bottom of each pocket.

2. The pockets must hang straight into each opening directly between two
of the rocker arms. The pockets must not be draped over a rocker arm.
3. Remove the round cover from the fill port on the top (see item 6 in
Figure 2-1, Component Layout – Chapter 2). The cover is a press fit and
pulls straight up.
4. (MT202) Water level should be just above the two drilled holes above
the screws in the middle of the rear section of the chamber (Figure 3-1).
Figure 3-1: MT202 water fill line holes
Fill line holes
5. (MT204) Inside the fill port is the fluid level indicator, a clear rod
attached to the bottom of the fill sleeve. This rod indicates the reservoir
is full. Pour water into the reservoir through the fill port until the water
level reaches the bottom of the rod. Be careful not to overfill. If you
overfill the Thawer, follow the drain procedure in Section Overfilling –
Chapter 3.
WARNING: It is recommended to use distilled or regular low-mineral tap

water in the Thawers. Low-mineral tap water must not be used when the
level of “metallic” and/or “corrosive” types of mineral contents are high. In
such cases, use only distilled water. DO NOT use de-ionized water in the
Thawers.
6. Final bath volume should be approximately 3 gallons for the MT202 and
9 gallons for the MT204.
7. When the reservoir is full on the MT202, lift an edge of a pocket and
pour 2 ml THERMOGENESIS CORP. Water Conditioner Liquid (disinfectant)
in the chamber. Re-install the pocket (see Section Removing and

3. Installation
Replacing a Pocket – Chapter 5). Replace the round cover from the fill
port.
8. When the reservoir is full on the MT204, pour 5 ml THERMOGENESIS
CORP. Water Conditioner Liquid (disinfectant) in the reservoir through
the fill port. Replace the round cover from the fill port.
9. Proceed to Section Completing the Installation.
WARNING: To avoid damage to the heater element, do not use chlorine or

other oxidizers as a disinfectant in the thawers.
Filling The Reservoir – MT210
1. Remove the pocket located on the front left corner of the Thawer (see
Section Removing and Replacing a Pocket – Chapter 5) (Figure 3-2).
This pocket is located next to the large white manual drain knob.
Figure 3-2: Removing the pocket
Pocket
Manual
Drain Knob
2. Pull the manual drain knob (Figure 3-2).
WARNING: It is recommended to use distilled or regular low-mineral tap

water in the MT210 Thawer. Low-mineral tap water must not be used when
the level of “metallic” and/or “corrosive” types of mineral contents are high.
In such cases, use only distilled water. DO NOT use de-ionized water in the
Thawers.
3. Pour water, through the pocket opening, into the chamber (Figure 3-3).
The water will drain through the open manual drain valve into the
reservoir of the thawer. Water may be observed in the reservoir through
the manual drain opening. The reservoir is full when the water reaches
the bottom of the chamber (approximately 28 gallons) or the water level
has reached the manual drain opening.

3. Installation
Figure 3-3: Filling the Thawer
4. Add 20 ml of THERMOGENESIS CORP. Water Conditioning Liquid

(disinfectant) to the chamber.
WARNING: To avoid damage to the heater element, do not use chlorine or

other oxidizers as disinfectant in the Thawers.
5. Re-install the pocket (see Removing and Replacing a Pocket – Chapter 5).
6. Proceed to Section Completing the Installation.
Overfilling
These procedures can be used to drain a small amount of excess water

from the Thawers. To completely drain the Thawers, see Section Draining
the Thawer – Chapter 5. If the Thawers are overfilled with water, proceed
with the following steps:
Overfilling — MT202 & MT204
CAUTION: Do not attempt to lift or carry the Thawer while it is full of water.
Carefully slide the Thawer to a position near a sink or to the edge of the
counter. Place the drain hose in the sink or container on the floor below the
Thawer.
1. No cycles can be running and the unit must be at rest. Turn OFF the unit.
2. On the MT202, there is one drain fitting located underneath the right
side of the unit. On the MT204, there are two drain fittings: one to drain
the reservoir and one to drain the chamber (see item 2 in Figure 2-1,

3. Installation
Component Layout – Chapter 2). Both drain fittings are located

underneath the left side of the unit. Slide the Thawer (do not pick it up)
so the drain fittings are positioned over the edge of a sink or over the
front edge of the counter or sink.
NOTE: On the MT204, for draining a small amount of water to correct

overfilling, utilize the reservoir drain fitting (see item 2 in Figure 2-1,
Component Layout – Chapter 2).
3. Place the discharge end of the drain hose into the sink or suitable
container. Push in the metal tab of the drain fitting and attach the drain
hose onto the drain fitting.
4. Drain a small amount of water from the reservoir into the sink or suitable
container.
CAUTION: If draining water contaminated with algae, bacteria, or blood

product, wear gloves and observe biohazardous precautions (see Section
Decontamination – Chapter 5).
5. Verify water level is correct.

6. When finished, remove the drain hose by pressing in on the metal tab of
the drain fitting and pull the drain hose from the fitting.
CAUTION: Water may leak out of the drain hose and drain fitting when the
drain hose is removed.
Overfilling — MT210
1. Remove the cap from the drain fitting located at the bottom front of the
thawer (Figure 3-4).
2. Insert the drain hose onto the drain fitting, by pressing the drain hose
over the drain fitting. Snap the two metal latches back past the side of
the drain hose (Figure 3-5).
Figure 3-4: Drain Fitting Location
Drain

3. Installation
Figure 3-5: Metal Latches
THAWER
Drain Fitting
Drain Valve Closed
Metal Latches Open
Drain Hose
Metal Latches Closed
3. Open the drain valve and allow the excess water to drain into a suitable
container.
4. To stop the drain process, close the drain valve and drain the excess
water out of the drain hose.
5. Release the metal latches and then remove the drain hose from the
drain fitting.
6. Replace the cap on the drain fitting.
Completing the Installation
1. Plug in the Thawer (see Section Specifications – Chapter 2 for

appropriate electrical requirements).
2. Turn the Thawer ON using the power switch located on the rear power
panel.
When the Thawer is first switched ON, the control panel will display the
model number, then the current software version. After few seconds, the
time/function displays 12:00 minutes on the left, and the operating
temperature/error message displays the current bath temperature on
the right.

3. Installation
3. Press the START button on the display panel. The thawer will cycle for
12 minutes. This will mix the disinfectant and will fill the hoses and
pumps with water.
NOTE: Thawer time and temperature settings have been programmed at

the factory. Operating temperature is between 30C and 35oC with an
“overtemp” alarm at 37.1oC. If you want to select a bath temperature other
than 35°C within the above range, see Section Calibration of Operating
Temperature – Chapter 5. The Thawer is shipped with a default thaw cycle
time of 12 minutes and operating temperature setting of 35°C.
4. The installation of the Thawer is complete.

5. After the completion of the initial cycle, verify the water level
immediately after the drain cycle and add additional water if needed.
NOTE: When a thaw cycle is started, there is no initial movement of the

agitator bar. Agitation begins approximately five (5) minutes after the
beginning of the thaw cycle. This does not effect the thaw time and extends
the life of the pockets.

Chapter 4
Operation
TABLE OF CONTENTS
Introduction.................................................................. 4-1
Operational Input Codes ............................................. 4-1
Thawing Blood Components ....................................... 4-2
Operating a Thaw Cycle.............................................. 4-3
Interrupting a Thaw Cycle ........................................... 4-3
Resetting the Thaw Cycle Time .................................. 4-3
Operating Temperature/Error Message Display ......... 4-4
Error Messages ........................................................... 4-4
Resetting the Operating Temperature......................... 4-5

4. Operation
Introduction
NOTE: For caution and safety instructions, see Section Cautions and Safety
Instructions – Chapter 1.
The THERMOGENESIS CORP. Thawers quickly and safely thaw blood and
blood components. When the thawing cycle is started, warm water enters
the thawing chamber and molds the pocket around the blood product bag.
After a five-minute delay, an agitator bar gently taps the bag causing a
rippling motion within the fast-melting blood product.
NOTE: A 250 ml unit of frozen plasma thaws in about 12 minutes. A 450 ml

unit of glycerolized red blood cells thaws in about 35 minutes.
It is not necessary and not desirable to use an overwrap when thawing

blood products in the Thawers, as it may increase thaw times. If a blood
product bag breaks or the pocket leaks, decontamination is simple, fast and
safe.
Before beginning to use the Thawers, take a few minutes to become familiar
with the use of the controls and the meanings of the indicators.
Operational Input Codes
The following codes are programmed to perform various functions with the
Thawers. Enter the codes using the keypad on the control panel. Codes are
universal among thawer models and are entered using the following
sequence:
[CODE]  RESET  [DESIRED FUNCTION]  START
For example, to set the operating temperature to 33C, the operator would
enter “100”, press RESET, enter “330” (for 33.0C) and press START to
save the instructions.
For example, to set the thaw cycle time, press RESET. The time/function
display will flash the current thaw cycle time (i.e. – “1200” for 12 minutes, 00
seconds and “3500” for 35 minutes, 00 seconds). Enter the desired thaw
cycle time and press START to save the new thaw cycle.
NOTE: Press START within 10 seconds to save instructions; otherwise, the

Thawer will default to the previous setting.

4. Operation
CODE FUNCTION
100 Set operating temperature
200 Set calibrated operating temperature
RESET Set or reset thaw cycle time
START Begins thaw cycle and/or loads commands to memory
STOP/CLEAR Interrupts or cancels a thaw cycle
42 Changes the display language (1 = English, 2 = French,
3 = Swedish, 4 = German, 5 = Spanish)
Thawing Blood Components
NOTE: If the pocket leaks, dry the blood product bag carefully, especially
the access ports. Even though a bactericidal agent is used in the water in
the thawer, it is necessary to dry the ports well to prevent contamination. Put
the leaking pocket aside for later repair using the pocket repair kit included
with the Thawer. Replace the pocket as described in Section Removing and
Replacing a Pocket – Chapter 5.
1. Place one bag into each pocket.
NOTE: The Thawers have been factory-validated for thawing a 300 ml bag
of plasma (250 ml fill) in 12 minutes and 35 minutes for a 600 ml bag (450
ml fill) of glycerolized red cells. Thaw cycle time for other volumes and bag
sizes will need to be validated independently by each facility.
2. Set the timer for the proper thaw cycle time for the size of bag being
thawed (see Section Resetting the Thaw Cycle Time). The thawing time
varies with the size of the bag.
3. Press START. The automatic thawing cycle will be activated.
4. Remove blood product bag after the unit automatically drains. This is
indicated by an alarm.
NOTE: For the MT210, pull up on the manual drain knob when the alarm
sounds for a fast drain. If you do not pull up on the manual drain knob, the
unit will drain using gravity (see Figure 3-2, Section Filling the Reservoir –
MT210 — Chapter 3).
5. If the blood product is not completely thawed, break up the remaining

frozen product with your fingers, replace the bag in the pocket, and set
the timer for a few more minutes.

4. Operation
6. If the bag of blood product is wet, determine if the blood product bag
broke, the pocket leaked or if the liquid is simply condensation (see
Section Decontamination – Chapter 5).
WARNING: If the blood product bag is broken, discard bag and observe
biohazardous precautions. Decontaminate Thawers by following the
procedure in Section Decontamination – Chapter 5.
7. Do not dispose of the pocket if it is not damaged. The pocket may be

repaired or decontaminated and re-used (see Section Repairing a Pocket
or Section Decontamination – Chapter 5).
Operating a Thaw Cycle
Press START. The pump will start and the time/function display will read
“FILL”. When the fill cycle is complete, the time/function display will
display the countdown time until it reaches zero. When the timer reaches
zero, the time/function display will read “DRN” (Drain). When the Drain
function has been completed, the time/function display will revert to show
the total set time and sound a five-second alarm that the thaw cycle is
complete.
NOTE: For the MT210, pull up on the manual drain knob when the alarm
sounds for a fast drain. If you do not pull up on the manual drain knob, the
unit will drain using gravity (see Figure 3-2, Section Filling the Reservoir –
Interrupting a Thaw Cycle
1. Press STOP/CLEAR. The time/function display will read “DRN”

(Drain). On the MT210, manually drain the thaw chamber by pulling up
on the manual drain knob on top of the deck. “INT” (Interrupt) will be
displayed on the control panel.
2. To resume the thaw cycle, press START. The Time/Function Display
will indicate a fill cycle and resume the remaining countdown before the
thaw cycle was interrupted.
3. To cancel the interrupted thaw cycle, press STOP/CLEAR. The
time/function display will reset to the preset thaw cycle time.
Resetting the Thaw Cycle Time
NOTE: This can only be done when the equipment is at rest.

4. Operation
1. Press RESET. The time/function will display the current thaw cycle time
flashing (i.e., “1200” for 12 minutes, 00 seconds).
2. Enter the desired thaw cycle time using the keypad (i.e. – “1200” for
12 minutes for thawing a 250 ml unit of frozen plasma or “3500” for 35
minutes to thaw a unit of 450 ml glycerolized red blood cells). As the
new thaw cycle is entered, it will be displayed on the time/function
display.
3. Press START to save the new thaw cycle time. Once saved, this will be
the preset thaw cycle time until a new thaw cycle time is entered and
saved.
NOTE: If START is not pressed within 10 seconds of changing the thaw

cycle time, the equipment will revert to the last saved thaw cycle time.
4. If you made an error in your input and want to start over, press
STOP/CLEAR. (This function can only be used during the 10-second
input period.)
5. Check that the correct thaw cycle time is indicated on the time/function
display. If an incorrect time has been entered, reset the timer by
pressing the RESET button and repeating the above steps.
Operating Temperature/Error Message Display
During normal operation, the operating temperature/error message display

displays the current temperature of the water reservoir. During the bath
temperature set operation, the current bath temperature setting will be
displayed and error messages will be displayed as required.
The operating temperature is factory-set at the optimum operating

temperature of 35oC with an overtemp alarm at 37.1oC. The thawer will
maintain a uniform operating temperature at all times while the equipment is
turned on. Therefore it is always ready to thaw blood products.
However, the user may select an operating temperature (“bath

temperature”) in a range of 30oC to 35oC. Once set, the thawer will operate
in a ±1.0oC range of bath temperature. For example, if the bath temperature
is set at 35oC; the thawer will operate in a range of 34oC to 36oC. The
overtemp is factory-set at 37.1oC and is not adjustable.
Error Messages
Unit Overheating (Overtemp)
NOTE: The equipment will be disabled if an overtemp condition occurs.

4. Operation
There are three primary reasons the unit would enter into an overtemp
condition:
 Incorrectly calibrated operating temperature

 Control panel failure
 Heater failure
If an overtemp condition occurs, the operating temperature/error message

display will flash “OVER TEMP”. Troubleshoot an overtemp situation using
Section Unit Overheating (Overtemp) – Chapter 6.
Low Fluid Warning
WARNING: Continued operation of the Thawer in a low-fluid condition will

result in damage to the pumps and may cause the heating element to
overheat and void the warranty. Discontinue use of the Thawer (see Section
Troubleshooting – Chapter 6).
“LOW FLD” will be displayed on the operating temperature/error message

display when the water is below the recommended operating level.
NOTE: This will not disable the equipment during a thaw cycle. However, at
the end of a thaw cycle or if the equipment is at rest, the Thawer will be
disabled until the equipment has been filled to a safe level and the RESET
button has been pressed.
Three possibilities can cause a low fluid alarm:

 low fluid
 ground problem
 corroded level probe
Troubleshoot an overtemp situation using Section Low Fluid Warning –

Chapter 6.
Resetting the Operating Temperature
1. Enter “100” on the keypad then press RESET. The operating

temperature/error message will display the current operating
temperature setting.
2. Enter the new operating temperature (i.e. – 340 for 34.0oC). The new
operating temperature will be displayed on the operating
temperature/error message display. Only temperatures from 30oC to
35oC can be entered.

4. Operation
3. Press START to save the new operating temperature. This will be the
preset operating temperature until a new operating temperature is
entered and saved. Once the operating temperature is saved, the
operating temperature/error message display will display the actual bath
temperature. The equipment is now ready for operation.
NOTE: If START is not pressed within 10 seconds of changing the

operating temperature, the equipment will revert to the last entered
operating temperature.
4. If you have made an error in your input and want to start over, press
STOP/CLEAR. (This function can only be used during the 10-second
input period).
5. Check the operating temperature indicated on the operating
temperature/error message display. If an incorrect operating
temperature has been entered, reset the operating temperature by
repeating the above steps.

Chapter 5
Maintenance
TABLE OF CONTENTS
Preventive Maintenance.............................................. 5-1
Decontamination.......................................................... 5-1
Removing and Replacing a Pocket ............................. 5-3
Repairing a Pocket ...................................................... 5-4
Draining the Thawer — MT202 & MT204 ................... 5-5
Draining the Thawer — MT210 ................................... 5-6
Verification of Operating Temperature ........................ 5-8
Calibration of Operating Temperature......................... 5-9
Verification of Overtemp Error Code ......................... 5-10

5. Maintenance
Preventive Maintenance
SCHEDULE MAINTENANCE DESCRIPTION

Monthly  Check the power cord for any splits or frayed
spots. Replace cord if necessary.
 Check for level of disinfectant by observing for
discoloration of waterbath or foul odor (see
Section Draining the Thawer – MT202 & MT204
or Draining the Thawer – MT210) if any signs of
contamination are observed.
 Check the water level.
Quarterly  The temperature display should be checked for
proper calibration (see Section Verification of
Operating Temperature).
 Change the water in the reservoir (see Section
Draining the Thawer – MT202 & MT204 or
Draining the Thawer – MT210).
Six-month  Verify the overtemp error code for proper
operation.
Decontamination
Pocket Leaks
WARNING: Wear protective gloves and use biohazardous precautions.
If a blood product bag appears wet when it is removed from the pocket,
place it in a plastic bag to determine if it is leaking. If the bag is intact, then
the pocket may have a leak or ice may have condensed from the outside of
the product.
Carefully dry the blood product bag, taking special care around the ports.
Even though a bactericidal agent is used in the water in the thawer, dry the
ports well to avoid contamination.
Pull the pocket loose from the thawer. Repair or replace with a new pocket
(see Sections Removing and Replacing a Pocket and Repairing a Pocket).
Blood Product Bag Leaks
If the blood product bag appears wet when it is removed from the pocket,
place it in a plastic bag to determine if it is leaking. If it appears that the
blood product bag is leaking, then the pocket must also be changed.

5. Maintenance
Pull the pocket loose from the thawer. Set the entire pocket assembly in a
bag for later decontamination. Wipe up any blood product spills with a 10%
bleach solution. Replace with a clean pocket (see Section Removing and
Replacing a Pocket).
After the thawer is back in operation, the removed pocket can be

decontaminated at your convenience. Wash and rinse the pocket to remove
all visible signs of the blood product. Soak the pocket in a 10% bleach
solution for a minimum of five minutes and no longer than 30 minutes. Make
sure the entire (inside and outside) of the pocket is in contact with the
bleach solution.
CAUTION: Rinse the pocket thoroughly after contact with bleach. Prolonged
contact with bleach solution will weaken the pocket.
Pocket and Blood Product Bag Leak
It is extremely unlikely that both the pocket and the blood product bag would
leak at the same time. However, this would contaminate the water in the
reservoir.
1. Carefully remove the broken blood product bag and put it into a bag for
biohazardous waste disposal.
2. Remove pockets from the Thawer for decontamination (see Section
Removing and Replacing a Pocket). Place pockets into a container for
decontamination. Wipe up all drips and clean the deck and exterior of
the Thawer with a 10% bleach solution.
3. Prepare a 10% bleach solution to run through the Thawer based on the
table below. Follow the appropriate overfilling procedure in Installation –
Chapter 3 to drain the amount of water according to the table below.
WATER TO BE REMOVED AMOUNT OF

MODEL FROM RESERVOIR BLEACH TO ADD TO WATER
MT202 1.5 quarts 1.5 quarts
MT204 3 quarts 3 quarts
MT210 3 gallons 3 gallons
4. Push the START button and let the pumps run for approximately one
minute to mix the bleach. Let the bleach solution stay in the thawer for
30 MINUTES to decontaminate the water and unit.
CAUTION: Do not leave bleach in the Thawers longer than 30 minutes. Do

not operate the Thawer routinely with bleach in it, as it may damage the
Thawer.

5. Maintenance
5. After starting the 30-minute decontamination cycle on the Thawer,

prepare a 10% bleach solution and pour it into the container with the
contaminated pockets. Soak pockets in the solution for a minimum of
five minutes and no longer than 30 minutes.
CAUTION: Make sure that the pockets are totally submerged in the bleach
solution. Do not leave them in bleach solution for longer than 30 minutes.
Prolonged exposure to bleach may weaken pockets.
6. After soaking the pockets for a minimum of five minutes and no longer
than 30 minutes, drain the bleach solution and thoroughly rinse the
pockets in clean water.
7. Dry the pockets. Test them individually to determine which pocket was
leaking and whether the damaged pocket should be repaired or
discarded (see Section Repairing a Pocket).
8. After the 30 minute decontamination cycle, drain the water into a sink or
suitable container using the drain attachment and procedure as
described in Section Draining the Thawer – MT202 and MT204 or
Draining the Thawer – MT210.
9. Refill the Thawer with water only as described in Section Filling the
Reservoir – MT202 and MT204 or Filling the Reservoir – MT210 – Chapter
3.
WARNING: It is recommended to use distilled or low-mineral tap water in

the Thawers. Tap water must not be used when the level of “metallic” and/or
“corrosive” types of mineral contents are high. In such cases, use only
distilled water. DO NOT use de-ionized water in the Thawers.
10. Enter “500” (five minutes) on the timer and push the START button to
rinse the Thawer of any residual bleach.
11. Repeat steps 8 and 9.
12. Add the appropriate amount of disinfectant liquid (see Section Filling the
Reservoir – MT202 & MT204 or Filling the Reservoir – MT210 —
Chapter 3).
13. Re-install the pockets.
14. Run the thawer for five minutes to mix the disinfectant.
15. The thawer is now ready to return to normal operation.
Removing and Replacing a Pocket
Each pocket has one continuous seam. The top of the pocket has a snap
seal which is used to attach it to the deck.
Removing a pocket:
1. Reach into the pocket and remove the pocket weight.

5. Maintenance
2. Grab the inside front seam of the pocket approximately 1” below the
snap seal.
3. Lift up to pop the snap seal loose from the deck lip.
4. Remove the pocket.
CAUTION: If pocket is being removed for decontamination, follow

instructions in Section Decontamination.
Replacing a pocket:
1. Holding the top of the pocket, push the new pocket through the opening
in the deck.
2. Seams of the pocket should always be aligned from the sides of the
thawer.
3. Place the snap seal onto the deck lip.
4. Press the snap seal into place on the deck lip. Starting on one of the
side seams, work around both sides of the snap seal, going toward the
opposite side.
5. Replace the pocket weight.
NOTE: As you reach the corner, the snap ring may appear to be a little too
long because the snap ring stretches. In this case, press your fingers firmly
against the snap ring and slide your fingers back toward the opposite corner
already attached. This will slip the snap ring back and remove the “stretch”.
Repairing a Pocket
CAUTION: Wear protective gloves and use safety precautions. If repairing

pocket during a decontamination procedure, follow biohazardous
precautions.
1. Use the pocket repair kit that comes with the Thawer (See Section
Unpacking and Inspection – Chapter 3), a cotton swab and a disposable
cup.
2. Remove the leaking pocket (see Section Removing and Replacing a
Pocket).
3. Locate the hole visually or by filling the pocket with water and watching
for leaks.
NOTE: The pocket repair kit is designed for repair of small holes, not for
tears along the seam or around the snap seal ring.
4. Make sure the surface of the pocket to be patched is dry. Place a small
amount of repair kit tape on the inside of the pocket covering the hole.
5. Clean 1 cm around the hole by applying a small amount of Cotol-240
with the cotton swab to the outside of the pocket.

5. Maintenance
6. In the disposable cup, mix equal amounts of Cotol-240 and Aquaseal

using the wooden stir stick. The consistency should be like liquid glue.
7. Apply a coating of this mixture onto the hole overlapping 1 cm around
the hole.
8. Let dry for a full 2 hours. Test the repaired pocket for leaks by following
step 3. If there is no leak, then pocket is ready to use. If there is a leak,
repeat the repair procedure (steps 4 through 8). Re-test for leaks before
use.
9. A repaired pocket should be used as an interim solution. A repaired
pocket should be replaced with a new pocket.
NOTE: Place the opened container of Aquaseal in the refrigerator for later
pocket repairs. Once mixed, Cotol-240 and Aquaseal can be used until the
glue becomes thick.
Draining the Thawer — MT202 and MT204
CAUTION: Do not attempt to lift or carry the thawer while it is full of water.
Carefully slide the thawer to a position near a sink or to the edge of the
counter. Place the drain hose in the sink or suitable container on the floor
below the thawer.
1. No cycles can be running and the unit must be at rest. Turn off the unit.
2. On the MT202, there is one drain fitting located underneath the right
side of the unit. On the MT204, there are two drain fittings: one to drain
the reservoir and one to drain the chamber. Both drain fittings are
located underneath the left side of the unit. Slide the Thawer (do not
pick it up) so the drain fittings are positioned over the edge of a sink or
over the front edge of the counter or sink.
3. Place the discharge end of the drain hose into the sink or suitable
container. Press the metal tab of the drain fitting in and push the drain
hose into the drain fitting.
CAUTION: If draining water contaminated with algae, bacteria, or blood

product, wear gloves and observe biohazardous precautions (see Section
Decontamination).
4. Drain the reservoir of the MT202. Drain both the chamber and reservoir
of the MT204.
5. When finished, remove the drain hose by pressing in on the metal tab of
the drain fitting and pull the drain hose from the fitting.

5. Maintenance
Reservoir – MT202 and MT204 — Chapter 3.

Draining the Thawer — MT210
1. No cycles can be running and the unit must be at rest. Turn OFF the
unit.
2. Move the thawer near a sink or suitable container so one operator can
hold the drain hose and operate the timer.
3. Remove a pocket from the center of the deck.
4. Screw the drain adapter into the drain valve in the bottom center of the
chamber.
5. Attach the drain hose to the drain adapter. Place the discharge end of
the drain hose in a sink or suitable container.
WARNING: DO NOT lay the drain hose in the sink or container. The water
discharge has enough force to move the hose.
6. Turn the power ON.

7. Hold the drain hose. Set five minutes on the timer, then press START.
When the reservoir is empty, immediately shut off the power.
CAUTION: A large volume of water will be pumped (approximately 28

gallons). This volume of water could be more than a sink drain will handle.
Take care not to overfill the sink. If this occurs, turn OFF power to unit.
8. Disconnect the drain hose from the drain adapter.

9. Remove the cap from the drain fitting located at the bottom front of the
thawer (Figure 5-1).

5. Maintenance
Figure 5-1: Drain Fitting Location
Drain
10. Attach the drain hose to the bottom drain fitting and snap the two metal
latches back past the side of the drain hose (Figure 5-2).
Figure 5-2: Metal Latches
THAWER
Drain Fitting
Drain Valve
Metal Latches Open
Drain Hose
Metal Latches Closed
11. Open the drain valve and drain into a suitable container. When the
reservoir has finished draining, close the drain valve and release the
metal latches and then remove the drain hose.
12. Replace the cap on the drain fitting.

5. Maintenance
13. Unscrew and remove the drain adapter from the drain valve in the
center of the reservoir. Re-install the pocket.
14. Refill the Thawer with low mineral tap water or distilled water as
described in Section Filling the Reservoir – MT210 — Chapter 3.
Reservoir – MT210 — Chapter 3.

Verification of Operating Temperature
NOTE: THERMOGENESIS CORP. recommends checking the temperature

calibration and the operating temperature display for proper calibration on a
quarterly basis or as required by the operator’s internal procedures or local
regulations. THERMOGENESIS CORP. also recommends verification of the
overtemp error code every six months.
For the MT202 and MT204, on the front, left corner of the deck is a button
cap (see Figure 2-1 Section Component Layout – Chapter 2) to check the
calibration of the temperature indicator. For the MT210, on the front, left
corner of the deck is the manual drain. Located on top of the manual drain
knob is a 3/8” button cap (Figure 5-3).
Figure 5-3: Button Cap/Manual Drain Knob (MT210)
Pocket
Button Cap
Manual
Drain Knob
To check the calibration of the operating temperature/error message

display:
1. Remove the button cap and carefully place a 12-inch thermometer,
calibrated against a National Institute of Standards Technology (NIST)
thermometer, into the tube.

5. Maintenance
CAUTION: Pay careful attention when placing the thermometer into the
tube. The tube has a thermotube boot attached which will tear if the
thermometer is forced into the tube.
2. Run the thawer for a five-minute cycle. Read the thermometer when the
pump stops and the water still surrounds the pocket. Note the difference
between the operating temperature/error message display and the
calibrated thermometer.
3. If the displayed temperature is the same as the calibrated thermometer,
no further action is required.
4. If the display temperature is not the same as the calibrated
thermometer, the bath temperature needs to be calibrated.
Calibration of Operating Temperature
1. On the display panel, enter “200” then press RESET. The operating
temperature/error message display will display the current bath
temperature.
2. Enter the temperature from the calibrated thermometer using the
keypad (e.g., 340 for 34.0oC). The calibrated bath temperature will be
displayed on the operating temperature/error message display. 
3. Press START to save the calibrated bath temperature. Once saved this
will be the corrected bath temperature until a new bath temperature is
entered and saved. Once the bath temperature is saved, the operating
temperature/error message display will display the new bath
temperature. The equipment is now ready for operation.
NOTE: If START is not pressed within 10 seconds of entering the calibrated

bath temperature, the equipment will revert to the previously set bath
temperature.
4. If you made an error and want to start over, press CLEAR. This function
can only be used during the 10-second input period.
5. Check the bath temperature indicated on the operating
temperature/error message display. If an incorrect bath temperature is
displayed, reset the bath temperature by repeating the above
instructions.

5. Maintenance
Verification of Overtemp Error Code
1. Make sure the Thawer is at an operating temperature between 34.5 and

35.5°C.
2. On the display panel, enter “200”, then press RESET. The operating
temperature/error message display will show the current bath
temperature.
3. Enter “372” for 37.2°C. The operating temperature/error message
display will show “37.2”.
4. Press START to save the temperature.
5. An “OVER TEMP” error will be displayed and an audible alarm will be
emitted.
6. To reset to normal operating temperature, shut the power switch OFF
for about 20 minutes.
7. See Section Calibration of Operating Temperature to reset Thawer to
actual water bath temperature.

Chapter 6
Troubleshooting
TABLE OF CONTENTS
Introduction.................................................................. 6-1
Mechanical Problems .................................................. 6-1
Unit not Heating........................................................... 6-2
Power Surges .............................................................. 6-2
Radio Frequency Interference..................................... 6-2
Unit Overheating (Overtemp) ...................................... 6-3
Unit not Filling.............................................................. 6-4
Unit not Draining — MT204......................................... 6-4
Unit not Circulating — MT210 ..................................... 6-4
Low Fluid Level............................................................ 6-5
No Agitation ................................................................. 6-5

6. Troubleshooting
Introduction
CAUTION: This section and its contents are to be used by a qualified

biomedical technician. Some of the test procedures in the following pages
pose the danger of electrical shock.
Before troubleshooting the Thawers, make sure the Thawer is plugged into
a power source and turned ON. Make sure the water level, the temperature
settings, and the calibration are correct.
In the following test procedures, start with Step 1 and follow each step until
you find the problem. If the problem has not been found after all the steps
are completed, contact Helmer Technical Service. Explain the problem and
what was found during the troubleshooting steps. Have the model number
and serial number of the Thawer available.
Mechanical Problems
PROBLEM PROBABLE CAUSE

Thawer completely  Circuit breaker on wall is tripped.
inoperative  Thawer is not plugged into wall outlet.
 If equipped with a GFCI, GFCI is tripped.
 Circuit breaker on back of Thawer is tripped
(see Section Component Function – Chapter 2).
Pump is running,  Defective plumbing

water not circulating.  Defective pump (see Section Unit not Filling)
Product does not  Volume of the product is larger than usual.

thaw in usual time.  Pump #1 (fill pump) not working (see Section
Unit not Filling)
 Bath temperature not correct (see Section
Resetting the Operating Temperature –
Chapter 4)
 Incorrect thaw cycle time (see Section
Resetting the Thaw Cycle Time – Chapter 4)
 Defective electronics
 Low fluid (see Section Low Fluid Level)
Displays not lit  No power to wall socket

 Thawer not plugged in
 Thawer not turned on
 Defective electronics
 Defective L.E.D.
Timer does not work.  Defective keypad

 Defective control panel

6. Troubleshooting
PROBLEM PROBABLE CAUSE

Unit not heating  Faulty fuse
 Defective thermal fuse
 No voltage at heater connector
 Defective heater
Unit Not Heating
Perform the following steps to find the source:

1. Disconnect unit from power source.
2. Remove the screws on the rear of the back power panel. Pull the panel
out and gently let it hang from the back of the Thawer. Do not unplug
anything at this point.
3. Locate the fuse holder for the heater. Remove and check the fuse and
replace if necessary. Check the fuse holder for possible damage.
4. Locate the thermal fuse plug on the rear of the back power panel.
Remove the connector from the panel. Using a multimeter, check the
continuity of the fuse at the connector. It should be closed. Replace the
thermal fuse connector into the panel.
5. Remove the heater connector on the back power panel. Apply power to
the machine. Check that the temperature reading on the front control
panel is below 35oC. With a voltmeter, check the voltage at the two
outside pins of the heater connector on the back power panel (see
Section Specifications – Chapter 2 for appropriate voltage
requirements). If the voltage is present at this time, replace the heater.
6. If problem is not resolved, contact Helmer Technical Service.
Power Surges
For power surges, a surge protector can be installed between the line
voltage and the Thawer.
Radio Frequency Interference
To stop any Radio Frequency interference, we recommend that you keep

any RF devices at least 8 to 10 feet away from the Thawer.

6. Troubleshooting
Unit Overheating (Overtemp)
NOTE: The equipment will be disabled if an overtemp condition occurs.
There are three primary reasons the unit would enter into an overtemp
condition:
Incorrectly Calibrated Operating Temperature

1. Follow the steps in Section Verification of Operating Temperature –
Chapter 5 to verify the current operating temperature.
Back Power Panel Failure

1. With the back power panel removed from the unit, but still plugged into
all components of the Thawer, apply power to the unit.
2. Make sure the temperature is above 35.1oC on the front panel.
3. Remove the heater connector from the back power panel.
4. Check the voltage across the two outside terminals on the back power
panel. There should not be operating voltage across these points. If
there is, replace the back power panel.
Heater Failure
1. Disconnect the Thawer from the power source.
2. Lift the protective rubber boots from the top of the heater terminals.
Using a multimeter, ohm the heater from terminal to terminal. Check
from one side of the heater element to ground, the reading should be at
least 2 megs to ground. If either fails, replace the heater. See chart
below for proper resistance.
THAWER HEATER RESISTANCE

UNIT SPECIFICATIONS (OHMS)
MT202/110V 28.74 – 33.28
MT202/220V 114.95 – 133.10
MT204/110V 10.45 – 12.10
MT204/220V 41.80 – 48.40
MT210/220V 17.03 – 19.72

6. Troubleshooting
Unit not Filling
Disconnect unit from power source and remove the back power panel to
check the appropriate fuse. Disconnect the power lead connector for the
appropriate pump.
Fill Pump
Start a cycle and check the voltage at the two outside pins of the fill pump
connector on the back power panel. If the voltage is correct at this point,
replace the fill pump.
Unit not Draining — MT204
Drain Pump
1. With the back power panel removed from the unit, but still plugged into
all components of the Thawer, unplug the drain pump.
2. Start a cycle and wait for the timer to start counting down. Hit the STOP
button on the control panel to start the drain cycle.
3. At this point, measure the voltage across the two outside pins of the
drain pump connector on the back power panel for voltage. If voltage is
present, replace the drain pump.
NOTE: In the event a thawer does not seem to drain the chamber all the
way, check to see if the thermotube boot is still attached. Excessive force
inserting a thermometer to check temperature can cause the boot to
become dislodged and ultimately sucked up into the drain pump. In this rare
instance, look at the copper pickup tube in the product chamber to see if
there is an obstruction there first. If the boot is not visible, you will need to
remove the drain pump and copper tubing to find the obstruction.
Unit not Circulating — MT210
Circulation Pump
Check the voltage across the two outside pins of the circulation pump
connector on the back power panel for voltage. If voltage is present, replace
the circulation pump.

6. Troubleshooting
Low Fluid Level
Low Fluid Warning
WARNING: Continued operation of the Thawer in a low-fluid condition will

result in damage to the pumps and may cause the heating element to
overheat and void warranty. Discontinue use of the Thawer.
“LOW FLD” will be displayed on the operating temperature/error message

display when the water is below the recommended operating level.
NOTE: This will not disable the equipment during a thaw cycle. However, at
the end of a thaw cycle or if the equipment is at rest, the Thawer will be
disabled until the RESET button is pressed.
Three possibilities can cause a low fluid alarm:

 low fluid
 ground problem
 corroded level probe or level sensor screw
Perform the following steps to find the problem:

1. Make sure the water level is correct.
2. Check the ground wire from the control panel to the back power panel.
Check the ground from the level probe/level sensor screw harness on
the control panel to the ground stud.
3. Check the level probe/level sensor screw for extensive calcium buildup
or corrosion (see Section Removing the Level Probe or Removing the
Level Sensor Screw – Chapter 7). In most cases, the level probe/level
sensor screw can be cleaned using sandpaper or a file. If the probe or
screw is beyond repair it needs to be replaced.
No Agitation
There is a problem with the gear motor, back power panel, or software.
Perform the following the steps to find the problem:

1. Turn the power OFF and disconnect unit from the power source.
2. Remove the back power panel and check the fuse for the gear motor.
3. With back power panel removed from the unit, but all cables still plugged
in, except gear motor, reconnect the unit and turn the power ON.
4. On the control panel, press the START button.
5. After five minutes, check the voltage at the two outside terminals of the
gear motor connector on the back power panel. The proper voltage
should be displayed. If the voltage is correct, replace the gear motor. If
the voltage is incorrect, contact Helmer Technical Service.

Chapter 7
Servicing the
Thawers
TABLE OF CONTENTS
Verification After Servicing Thawers ........................... 7-1

7. Servicing the Thawers
CAUTION: This section and its contents are meant for use by a qualified
biomedical technician and operator shall not attempt to service the Thawers.
Some of the test procedures in the following pages pose the danger of
electrical shock.
CAUTION: The power cord must be unplugged from the wall socket before
opening any access to the Thawers. As a safety precaution, never run the
Thawers with the cover removed.
Verification After Servicing Thawers
After servicing a Thawer, perform the following steps to ensure the

Thawer is operating properly:
1. Fill Thawer with the proper amount of water.
2. Calibrate control panel to actual water temperature (see Section
Calibration of Operating Temperature – Chapter 5).
3. Run six-minute thaw cycle to ensure fill pump is operating properly and
gear motor turns on after five minutes.
4. (MT204 only) Check to make sure the water is pumped out of the
chamber during the drain cycle.
5. Let the Thawer sit until proper operating temp is achieved (factory-set
default is 35.0C).
Servicing the Thawers — MT202
Removing the Cover

2. Remove the nine (9) screws holding the deck to the top of the Thawer.
Remove deck.
3. Remove the four (4) screws holding the control panel in place and
carefully tilt it out towards you. Take note of the wire connections and
remove them. Set the control panel aside in an anti-static bag.
4. Remove the four (4) screws holding the back power panel in place at
the rear of the Thawer. Gently pull the back power panel from the
Thawer until the rear of the panel is visible. Take note of the wire
connections and remove them. Set the back power panel aside.
5. Remove the four (4) screws holding the fan guard and the fan from the
right side of the Thawer.
6. You should now be able to lift the cover off and set it aside.
7. Reverse the steps to replace the cover.
Removing the Top and Bottom Chassis

1. Disconnect the Thawer from the power source and drain the Thawer of
all water.
2. Remove the cover (see Section Removing the Cover).

3. At the rear of the Thawer is a black compression fitting where the power
cord from the pump to the back panel passes through. Cut the cable
halfway between the connector and the compression fitting. (If you have
an Amploc Brand pin removal tool, simply remove the connector from
the end of the cable.) Push the cable down into the lower housing.
4. Remove the twenty-eight (28) screws from around the edge of the
Thawer.
5. Gently lift the top housing from the bottom about 3 inches. You will then
see a clear hose running from the back of the Thawer to a fitting that is
attached to the temperature probe housing. Gently pull the hose from
the fitting at that housing and remove the top chassis.
The Thawer is now at the point where you can make repairs as needed.
Reverse the steps to replace the top and bottom chassis.
Removing the Heater

all water.
3. Split the top and bottom housing (see Section Removing the Top and
Bottom Chassis).
4. Lift back the protective boots covering the top of the heater and remove
the wires from the heater element.
5. Remove the large nuts from heater.
6. Remove ground connector from right side and set cable aside.
7. Note placement of metal and fibrous washers and remove. There is also
a set of washers on the underside of the housing.
8. Remove heater.
9. Reverse the steps to replace the heater.
Removing the Temperature Probe

2. Locate temperature probe at the front left side of the Thawer.
3. Unscrew brass compression nut and lift probe straight up and out of the
brass fitting.
4. Reverse the steps to replace the temperature probe.
Removing the Control Panel

1. Turn Thawer off and disconnect from power source.
2. Remove the four (4) screws holding the control panel.
3. Tilt panel towards you and note cable connections. Remove them.
4. Place panel in an anti-static bag until ready to replace.
5. Reverse the steps to replace the control panel.
Removing the Back Power Panel

1. Turn Thawer off and disconnect from power source.
2. Remove the four (4) screws holding the back power panel.
3. Pull panel out from the Thawer. Note wire connections. Remove them.
4. Reverse the steps to replace the back power panel.

Removing the Thermal Fuse

1. Remove the back power panel by removing the four (4) screws from the
back power panel and gently pulling it out and letting it hang from the
Thawer.
2. Locate the white plastic compression fitting just behind the supply cord
for the pump.
3. Follow the wires to the back power panel and disconnect the thermal
fuse.
4. Loosen the compression nut on the fitting and lift the thermal fuse up
and out of the Thawer.
5. Reverse the steps to replace the thermal fuse.
Removing the Fill Pump

all water.
Bottom Chassis).
4. Remove the two (2) rubber protectors from the hold down fittings inside
the chamber. Remove the hold down fittings and remove the chamber.
5. Loosen the hose clamp from the top of the pump and remove the hose.
6. You can now remove the pump.
7. Reverse the steps to replace the fill pump.
NOTE: When replacing the pump, notice the position of the fittings and put
them on the new pump using teflon tape on the threads.
Removing the Gear Motor

3. Locate the pinion wheel on the gear motor shaft. Remove the retaining
ring and washer from the pinion pin.
4. Slide the shaft linkage from the pinion pin. Note the washer left on the
pin and remove it.
5. Remove the wire protective cage from the motor.
6. DO NOT remove the pinion wheel at this time.
7. Remove the two (2) locknuts holding the gear motor to the chamber.
Take note of the placement of the orange rubber gasket and the plate
on the inside of the chamber.
8. Remove the gear motor.
9. Reverse the steps to replace the gear motor.
NOTE: When replacing the gear motor, take special note of where the
pinion wheel is located on the shaft before removing the old gear motor.
Position of the pinion wheel is critical.

Removing the Cover

2. Remove the nine (9) screws holding the deck to the top of the Thawer.
Remove deck.
carefully tilt it out towards you. Take note of the wire connections and
remove them. Set the control panel aside in an anti-static bag.
the rear of the Thawer. Gently pull the back power panel from the
Thawer until the rear of the panel is visible. Take note of the wire
connections and remove them. Set the back power panel aside.
5. Remove the four (4) screws (two on each side) at the base of the
thawer.
6. Lift off the cover and set it aside.
7. Reverse the steps to replace the cover.
Removing the Temperature Probe

all water.
3. Cut the three (3) tie-wraps holding the temperature probe wire to the top
of the chassis. Feed the sensor wire from the front of the Thawer
through the slot on the side.
4. Remove the black rubber plug from around the sensor wire leading
down into the reservoir.
5. Remove the fill indicator port from the top of the Thawer. The copper
temperature rod is now visible against the wall of the chamber. With
gentle but firm force, push the sensor up and out of the Thawer.
6. Reverse the steps to replace the temperature probe.
Removing the Top and Bottom Chassis

all water.
3. Refer to reference drawings in Chapter 9.
4. Remove the temperature probe (see Section Removing the
Temperature Probe).
5. At the rear of the Thawer are two black compression fittings where the
wires from the back panel to the pumps are located. Cut the wires
halfway between the fitting and the connector. (If you have an Amploc
Brand electrical contact pin removal tool, simply remove the connectors
from the cables.) Mark one of the wires with tape and note which fitting
it is in. Unscrew the compression fittings and push the wires down into
the reservoir.

6. Remove the fill guide assembly from the top of the Thawer. Locate the
white PVC drain pump tube. It is attached to the wall of the housing with
a screw and plastic clamp. Remove the screw and clamp.
7. Gently turn the Thawer over on its top and remove the thirty-two (32)
screws from the bottom of the Thawer.
8. With gentle but firm force, slowly lift the bottom assembly from the top
and set it aside.
9. The Thawer is now at the point where you can make repairs as needed.
10. Reverse the steps to replace the top and bottom chassis.
Removing the Heater

all water.
Bottom Chassis).
4. Refer to reference drawings in Chapter 9.
5. Lift back the protective boots covering the heater wiring and remove the
wires from the top of the heater.
6. Remove the large nuts from heater.
7. Remove ground connector from right side and set cable aside.
8. Note placement of stainless and fibrous washers and remove. There is
also a set of washers under the housing.
9. Slide the heater through the housing and pull up on the teflon standoff
at the back of the Thawer to remove the heater from the chassis.
10. With firm force, unsnap the Teflon standoff from the heater and snap it
on the one if replacing it.
Removing the Level Probe (for models produced before February 27,
2003)
1. Turn the Thawer ON and start the cycle.
2. When the chamber is full, turn the Thawer OFF at the switch on the
back power panel.
3. This will remove enough water from the reservoir to allow removal of the
probe.
4. Unplug the Thawer from the power source.
5. Remove the four (4) screws from the back power panel and gently pull it
out and let it hang from the Thawer.
6. Remove the nut and lock washer holding the wire to the top of the
probe.
7. Remove the four (4) screws holding the probe to the chassis. Remove
the level probe.
8. Reverse the steps to replace the level probe.
Removing the Level Sensor Screw (for models produced after

February 27, 2003)
1. Turn the power OFF to the Thawer.

2. Drain 2” of water from the reservoir. To drain a small amount of water,

see Section Overfilling – MT202 and MT204 — Chapter 3.
3. Remove the control panel to gain access to the level sensor screw.
4. Remove the level sensor screw.
5. Reverse steps to replace the level sensor screw.
6. Refill water to the proper level (see Section Filling the Reservoir –
MT202 and MT204 — Chapter 3).
Removing the Thermal Fuse

1. Turn the Thawer ON and start the cycle.
2. When the chamber is full, turn the Thawer OFF at the switch on the
back power panel.
3. This will remove enough water from the reservoir to allow removal of the
probe.
4. Unplug the Thawer from the power source.
5. Remove the four (4) screws from the back power panel and gently pull it
out and let it hang from the Thawer.
6. Locate the thermal fuse connector on the back power panel and unplug
it.
7. Locate the white poly compression fitting that holds the thermal fuse
and unscrew the compression nut. Lift the thermal fuse up and out.
8. Reverse the steps for replacing the thermal fuse.

1. Turn Thawer OFF and disconnect from power source.
2. Remove the four (4) screws holding the control panel.
3. Tilt panel towards you and note cable connections. Remove them.
4. Place panel in an anti-static bag until ready to replace.

1. Turn Thawer OFF and disconnect from power source.
2. Remove the four (4) screws holding the back power panel in place.
3. Pull the panel out from the Thawer. Note the wire connections. Remove
them.
Removing the Fill and Drain Pump – General

all water.
Bottom Chassis).

1. The fill pump is the one on the right hand side.
2. Remove the two (2) straps holding the power cables to the bottom
chassis.
3. Remove the snap on strap holding the pump in.

4. Follow the copper tubing from the top of the pump into the chamber and
you will find a plastic strap around the copper tube. Remove the screw
and strap.
5. With gentle but firm force, snap the copper tubing from the slot in the
chamber and remove the pump assembly.
Removing the Drain Pump

1. To remove the drain pump, you must first remove the fill pump. Follow
the procedure for removing the fill pump.
2. Once the fill pump is removed, you can remove the snap on strap
holding the drain pump in.
3. Locate the brass compression fitting to the right of the Thawer on the
wall of the chamber. Loosen the nut on the fitting making sure the whole
fitting does not move.
4. Locate the brass compression fitting on the pump. Loosen the nut and
back it all the way off the threads.
5. You can now lift the pump up and out of the chassis.
6. Reverse the steps to replace the drain pump.
NOTE: If replacing a pump, remove the fittings and put them on the new
one using teflon tape on the threads.
Removing the Gear Motor

3. Remove the quick release pin from center of slider arm.
4. Remove hairpin, plastic washer, and brass bushing from the pinion pin
on the pinion wheel.
5. Gently raise the slider arm up and over the pinion pin and move to one
side. Note the position of another plastic washer under the slider arm at
the quick release pin position and on the pinion pin.
6. Measure the height of the pinion wheel from the plastic housing to the
bottom of the pinion wheel for reinstallation.
7. Rotate the pinion wheel until you can see the Allen screw holding it to
the gear motor. Back the Allen screw out enough to remove the wheel
from the shaft.
8. Holding the gear motor from falling, remove the four (4) screws from the
top and remove the gear motor.
9. Reverse the steps to replace the gear motor.
Removing the Circulation Pump

1. Disconnect the Thawer from the power source and completely drain all
of the water from the Thawer, see Section Draining the Thawer –
MT210 — Chapter 5.

2. Remove the eight (8) screws holding the deck to the top of the Thawer.
Also remove the single setscrew holding the manual drain knob.
3. Firmly pull the manual drain knob straight up and off its shaft. Lift and
remove the deck assembly.
carefully tilt the panel out towards you. Take note of the wire
connections. With gentle but firm force, disconnect the wires from the
control panel. Place the panel in a static proof bag and set it aside.
the rear of the Thawer. With care, remove the back power panel from
the rear of the Thawer. Take note of the wire connections. With gentle
but firm force, disconnect the wires from the back power panel and set it
aside.
6. Remove the three (3) screws at the back lapping edge of the control
console. Just inside the opening where the control panel was removed,
near the center front of the control console, there is a single screw;
remove this screw. The control console should lift off easily.
7. On the rear of the Thawer are two (2) waterproof compression fittings
where the wires to the pumps pass from the back power panel to the fill
and circulation pumps. Carefully, disconnect the compression fittings
and feed the circulation pump wires back down into the chamber of the
Thawer until the electrical connector reaches the fitting.
NOTE: If an “Amploc” brand electrical pin remover is available, remove the

electrical connectors and pull the pump wires completely through the fitting.
Otherwise, cut the connectors from the end of the wires. Be sure to do it
close to the connectors, but leaving enough wire to re-connect them back.
8. Carefully, remove the four (4) screws from the corners of the agitator
arm shaft blocks inside the chamber. There is one block in the front and
one in the back.
9. Slide the agitator arm assembly as far into the front block as you can
and pull the rear block back from the chamber wall. In the opening
behind it, you will see a flat link pin assembly. This has a small spring
clip retaining it on the agitator arm shaft. Remove this pin carefully and
remove the agitator arm shaft from the link. Remove the agitator arm
assembly and its blocks from the chamber.
10. Remove the eight (8) 7/16" bolts from the bottom of the chamber and
remove the chamber.
11. In the main reservoir, there is a stainless steel chamber mount held in
place by four (4) screws. Remove the screws and carefully tilt the plate
to access the underside. There is a hose attached to this plate. Loosen
the hose clamp and remove the plate from the Thawer.
12. Carefully remove the circulation pump from its mount and pull the wire
from the track.
13. Reverse the steps to replace the circulation pump.


1. Disconnect the Thawer from the power source and completely drain all
of the water from the Thawer (see Section Draining the Thawer –
Remove the single setscrew holding the manual drain knob.
remove the deck.
the rear of the Thawer. Remove the back power panel from the rear of
the Thawer with care. Take note of the wire connections. With gentle
but firm force disconnect the wires from the back power panel and set it
aside.
near the center front of the control console, is a single screw; remove
this screw. The control console should lift off the Thawer with ease.
7. On the rear of the Thawer there are two (2) waterproof compression
fittings where the wires to the pumps pass from the back power panel to
the fill and circulation pumps. Carefully disconnect the compression
fittings and feed the fill pump wires back down into the chamber of the
Thawer until the electrical connector reaches the fitting.

8. Carefully remove the four (4) screws from the corners of the agitator
one in the back.
remove the chamber.
11. In the main reservoir of the Thawer, there is a stainless steel chamber
mount. This is held in place by four (4) screws. Remove the screws and
carefully tilt the plate to access the underside. There is a hose attached
to this plate. Loosen the hose clamp and remove the plate from the
Thawer.

12. Carefully remove the mounting screws on the fill pump and remove it
from its mount.
13. Loosen the hose clamp and remove the hose from the pump, then
install it on the new pump.
Removing the Heater

1. Turn the power OFF and disconnect the Thawer from the power source.
2. Completely drain all of the water from the Thawer (see Section Draining
the Thawer – MT210 — Chapter 5).
Remove the single setscrew holding the manual drain knob.
remove the deck assembly.
connections. With gentle but firm force disconnect the wires from the
the rear of the Thawer. Remove the back power panel from the rear of
the Thawer with care. Take note of the wire connections. With gentle
but firm force disconnect the wires from the back power panel and set it
aside.
near the center front of the control console, there is a single screw;
remove this screw. The control console should easily lift off the Thawer.
8. On the rear of the Thawer there are two (2) waterproof compression
fittings where the wires to the pumps pass from the back power panel to
the fill and circulation pumps. Carefully disconnect the compression
fittings and feed the two (2) pump wires back down into the chamber of
the Thawer until the electrical connector reaches the fitting.

9. Carefully uncover the heater terminals and disconnect the wires.

Remove the large brass nuts and set the wire harness aside.
10. Carefully remove the four (4) screws from the corners of the agitator
one in the back.

remove the chamber.
13. Remove the four (4) screws holding the gear motor to the Thawer and
remove the gear motor. Remove the six (6) other screws visible on the
deck around the gear motor mount. Lift this deck from the Thawer
allowing the heater terminals to slip through the fittings and out.
14. In the main reservoir of the Thawer, there is a stainless steel chamber
mount. This is held in place by four (4) screws. Remove the screws and
carefully tilt the plate to access the underside. There is a hose attached
to this plate. Loosen the hose clamp and remove the plate from the
Thawer.
15. Carefully, pull the heater standoffs from their mounts and work the
heater up and out of the Thawer.
16. Remove the standoffs from the old heater and with firm force, place the
new standoffs on the replacement heater and locate them at the same
point where they were on the old heater. Place the new heater in the
chassis and firmly force the standoffs back into their bases.
17. Place a rubber and a brass washer on each terminal.
18. Replace the Motor Mount Deck over the heater terminals and secure it.
19. Place another rubber and brass washer on each terminal. Do not forget
to place the ground lug terminal of the heater harness on one of the
terminals between the brass washer and the nut.
20. Place the brass nuts on the terminals and tighten until the assembly is
snug and secure.

the rear of the Thawer.
3. Carefully remove the back power panel. Take note of the wire
back power panel and set it aside.

2. Remove the four (4) screws holding the control panel in place (they are
centered on each side of the panel) and carefully tilt the panel towards
you. Take note of the wire connections.
3. With gentle but firm force, disconnect the wires from the control panel.
Place the panel in a static proof bag and set aside.

Chapter 8
Parts List
TABLE OF CONTENTS
Parts List – MT202 ...................................................... 8-1
Parts List – MT204 ...................................................... 8-2
Parts List – MT210 ...................................................... 8-3

8. Parts List
ThermoLine™
Thawing System Part Description Part Number
MT202 Parts List Base Gasket 2-42-012
Control Panel 7-51-011
Drain Hose 7-21-034
Ordering Information Drain Snap 7-27-014
Please contact Helmer Technical Service for Fuse, 2A 1-27-042
information about ordering parts or service: Fuse, 4A 1-27-048
Toll Free: 743.5637 (U.S./Canada) Gear Motor (110V) 7-65-050
Direct: +1.317.773.9092
Gear Motor (220V) 7-65-051
Fax: +1.317.773.9082
Email: [email protected] Heater Element (110V) 6-26-007
Heater Element (220V) 6-26-008
Heater Harness 7-34-122
High Vacuum Grease 5-41-005
Keypad Membrane 1-61-008
Level Sensor Harness 7-34-010
Level Sensor Screw 2-13-067
On/Off Breaker Switch 1-27-020
Please Note: Operator and Service Manual 6-07-042
Parts that are ordered but not listed here are Pocket (10.5” length) 7-47-003
considered a “Special Order” and are subject
Pocket (9.5” length) 7-47-072
to availability and variable pricing. Although
we will do everything in our power to expedite Pocket Repair Kit 7-01-002
delivery there could be a lead time of up to 6 Pocket Weights 7-61-001
weeks to receive these parts. In the event Power Panel (110V) 7-51-021
that you frequently order parts not on this list Power Panel (220V) 7-51-022
we highly encourage you to maintain a small
Pump Replacement Kit (110V) 70009
stock at your facility.
Pump Replacement Kit (220V) 70011
Strain Relief Fitting 1-46-023
Tapping Balls, 1” 6-55-183
Tapping Rod 6-54-001
Thermal Fuse 7-32-001
Thermo Tube Boot 7-47-039
Water Conditioning Liquid 5-34-002

8. Parts List
Parts List — MT204
ThermoLine™ Part Description Part Number

Base Gasket 2-42-010
Thawing System Control Panel 7-51-039
MT204 Parts List Drain Hose 7-21-034
Drain Snap 7-27-014
Float Switch 7-00-103
Ordering Information Fuse, 12.5A 1-27-079
Please contact Helmer Technical Service for Fuse, 2A 1-27-042
information about ordering parts or service: Gear Motor (110V) 7-65-109
Toll Free: 800.743.5637 (U.S./Canada)
Gear Motor (220V) 7-65-110
Direct: +1.317.773.9092
Fax: +1.317.773.9082 Heater Element (110V) 6-26-009
Email: [email protected] Heater Element (220V) 6-26-010
Heater Harness 7-34-121
High Vacuum Grease 5-41-005
Keypad Membrane 1-61-008
Level Probe (for models produced 7-37-037
before February 27, 2003)
Level Probe Harness (for models 7-34-012
produced before February 27, 2003)
Level Sensor Harness (for models 7-34-010
Please Note:
produced after February 27, 2003)
Parts that are ordered but not listed here are
considered a “Special Order” and are subject Level Sensor Screw (for models 2-13-067
to availability and variable pricing. produced after February 27, 2003)
Although we will do everything in our power On/Off Breaker Switch 1-27-020
to expedite delivery there could be a lead Operator and Service Manual 6-07-042
time of up to 6 weeks to receive these Pocket, One Liter (12.5” length) 7-47-008
parts. In the event that you frequently order Pocket, Standard (11.5” length) 7-47-004
parts not on this list we highly encourage Pocket (10.5” length) 7-47-071
you to maintain a small stock at your facility.
Pocket Repair Kit 7-01-002
Pocket Weights 7-61-001
Power Panel, Black (11OV) 7-51-023
Power Panel, Black (220V) 7-51-024
Pump Replacement Kit (110v) 70009
Pump Replacement Kit (220v) 70011
Continued on next page

8. Parts List
ThermoLine™
Part Description Part Number
Thawing System Strain Relief Fitting 1-46-023
MT204 Parts List Tapping Balls, 1” 6-55-183
Continued Tapping Rods 6-54-001
Temp Probe 7-21-031
Ordering Thermo Tube Boot 7-47-039
Information Water Conditioning Liquid 5-34-002
Please contact Helmer
Technical Service for
information about ordering
parts or service:
Toll Free: 800.743.5637
(U.S./Canada)
Direct: +1.317.773.9092
Fax: +1.317.773.9082
Email:
[email protected]
Please Note:
Parts that are ordered but
not listed here are
considered a “Special Order”
and are subject to availability
and variable pricing.
Although we will do
everything in our power to
expedite delivery there could
be a lead time of up to 6
weeks to receive these parts.
In the event that you
frequently order parts not on
this list we highly encourage
you to maintain a small stock
at your facility.

8. Parts List
Parts List — MT210
ThermoLine™ Part Description Part Number

1” x 2” Nipple 4-64-006
Thawing System
Control Panel 7-51-079
MT210 Parts List Coupling (Alum) 2-64-001
Drain Hose 7-21-048
Fill Pump Assembly (with hose) 7-33-003
Ordering Information Flapper Valve 4-36-044
Please contact Helmer Technical Service Fuse, 16A 1-27-062
for information about ordering parts or Fuse, 3.15A 1-27-041
service:
Gear Motor 7-65-111
Toll Free: 800.743.5637 (U.S./Canada)
Direct: +1.317.773.9092 Heater Element 1-16-006
Fax: +1.317.773.9082 Keypad (White) 1-61-008
Email: [email protected] Level Probe 7-37-002
Level Probe Harness 7-34-010
On/Off Breaker Switch 1-27-020
Operator and Service Manual 6-07-042
Pocket, One Liter (12.3” length) 7-47-008
Pocket Repair Kit 7-01-002
Pocket Weights 7-61-001
Power Panel 7-51-025
Please Note: Pump Hose 4-43-015

Parts that are ordered but not listed here are
considered a “Special Order” and are subject to Pump Hose Adapter (for units 4-61-044
availability and variable pricing. Although we purchased after March 9, 2001)
will do everything in our power to expedite Pump Hose Clamp (for units purchased 2-24-072
delivery there could be a lead time of up to 6 after March 9, 2001)
weeks to receive these parts. In the event that Pump, Circulating. Replacement Kit 70015
you frequently order parts not on this list we Pump Replacement Kit 70010
highly encourage you to maintain a small stock Pump Strap 7-26-003
at your facility. Reducer End Fittings (required for 4-69-007
pump hose replacement)
Slider Link 6-14-011
Strain Relief Fitting 1-46-023
Tapping Balls, 1” 6-55-183
Tapping Rods 6-14-005
Temp Probe 7-21-033
Thermo Tube Boot 7-47-039
Water Conditioning Liquid 5-34-002

Chapter 9
Reference
Drawings
TABLE OF CONTENTS
Drawings – MT202 ...................................................... 9-1
Drawings – MT204 ...................................................... 9-5
Drawings – MT210 .................................................... 9-11

9. Reference Drawings
MT202 Drawings
7-45-097, 1 of 2

7-46-028, 2 of 2
7-46-029, 2 of 3

7-46-029, 3 of 3
7-51-049, 2 of 4

7-51-049, 4 of 4

MT204 Drawings
7-46-065, 2 of 3

7-45-074, 1 of 5

7-45-074, 2 of 5

7-45-074, 3 of 5
7-45-074, 4 of 5

7-45-074, 5 of 5
7-45-075, 3 of 4

7-51-038, 2 of 5
7-51-038, 5 of 5

MT210 Drawings
7-51-080, 1 of 4

7-51-080, 2 of 4

7-51-080, 3 of 4
7-51-080, 4 of 4

7-51-079, 1

7-51-025, 1 of 2

7-46-032, 1 of 2
7-46-032, 2 of 2

7-45-026, 2 of 2

7-35-010, 1 of 2
7-35-010, 2 of 2

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ThermoLine Thawers

Warm Water Baths

Operator & Service Manual

Models: MT202 (software version 2.1)

THERMOGENESIS CORP. Thawers – Operator & Service Manual, 6-07-042.C TOC-1

TOC-2 THERMOGENESIS CORP. Thawers – Operator & Service Manual, 6-07-042.C

Chapter 7 – SERVICING THE THAWERS

Chapter 8 – PARTS LIST

Chapter 9 – REFERENCE DRAWINGS

THERMOGENESIS CORP. Thawers – Operator & Service Manual, 6-07-042.C TOC-3

Intended Use .................................................................... 1-1

Symbols Key..................................................................... 1-1

Text Conventions.............................................................. 1-2

Electrical Safety................................................................ 1-3

Cautions And Safety Instructions ..................................... 1-3

Copyright Notice ............................................................... 1-5

Trademarks ...................................................................... 1-5

Help Line .......................................................................... 1-6

European Union Authorized Representative.................... 1-6

Limited Warranty .............................................................. 1-6

Warranty ........................................................................... 1-6

Procedure ......................................................................... 1-7

Limitations ........................................................................ 1-7

Potentially biohazardous material

Regulatory Agency Symbols

Indicates CryoSeal FS System is cleared for sale in

Indicates Authorized Representative for the CryoSeal

Indicates WEEE directive 2002/96/EC for handling

THERMOGENESIS CORP. Thawers – Operator & Service Manual, 6-07-042.C 1-1

Manual Text Conventions

Pay close attention to indicated text

Caution messages alert user to proper operation and

Indicates warning of potential harm to user or

Indicates potential electrical hazard

To convey information readily and consistently, certain text conventions are

TEXT CONVENTION USED FOR

Bulleted Lists Bulleted Lists indicate items to be carried out, but

Bold Typeface, Calls attention to a CAUTION, WARNING, or

Bold typeface, Emphasizes any term or component that is being

1-2 THERMOGENESIS CORP. Thawers – Operator & Service Manual, 6-07-042.C

TEXT CONVENTION USED FOR

Emphasizes information specific to a particular

(MT202 ONLY) Water level should be just

CAUTION: The Thawers are designed in accordance with Protection Class I

NOTE: Electrical and electronic equipment must not be disposed as

Cautions and Safety Instructions

Safety precautions that are necessary when operating, maintaining, and

NOTE: Thoroughly read this manual.

CAUTION: Wear gloves and observe biohazardous precautions.

THERMOGENESIS CORP. Thawers – Operator & Service Manual, 6-07-042.C 1-3

NOTE: Use the Thawers only for their intended purpose.

NOTE: Install the Thawers according to instructions.

CAUTION: Do NOT place sharp or pointed objects into the pockets.

CAUTION: Unplug Thawers before cleaning, repairing or replacing a fuse.

CAUTION: Do NOT overfill.

CAUTION: Add disinfectant liquid.

CAUTION: Do NOT attempt to operate Thawers if the circuit breaker trips

NOTE: During disassembly, keep parts in order to facilitate re-assembly.

1-4 THERMOGENESIS CORP. Thawers – Operator & Service Manual, 6-07-042.C

© 2001, 2003, 2007 THERMOGENESIS CORP. All Rights Reserved