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    This document discusses root cause analysis (RCA), which aims to identify the underlying causes of problems. It defines RCA and outlines its key principles, including that problems are best solved by addressing root causes rather than just symptoms. A general RCA process is described involving defining the problem, gathering data, identifying contributing issues, finding root causes, developing recommendations, implementing changes, and observing results. Cause mapping is introduced as a visual tool to analyze multiple potential root causes and solutions. Common RCA tools like 5 whys, fishbone diagrams, Pareto charts and graphs are also mentioned.

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    QMSW13

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    This document discusses root cause analysis (RCA), which aims to identify the underlying causes of problems. It defines RCA and outlines its key principles, including that problems are best solved by addressing root causes rather than just symptoms. A general RCA process is described involving defining the problem, gathering data, identifying contributing issues, finding root causes, developing recommendations, implementing changes, and observing results. Cause mapping is introduced as a visual tool to analyze multiple potential root causes and solutions. Common RCA tools like 5 whys, fishbone diagrams, Pareto charts and graphs are also mentioned.

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    This document discusses root cause analysis (RCA), which aims to identify the underlying causes of problems. It defines RCA and outlines its key principles, including that problems are best solved by addressing root causes rather than just symptoms. A general RCA process is described involving defining the problem, gathering data, identifying contributing issues, finding root causes, developing recommendations, implementing changes, and observing results. Cause mapping is introduced as a visual tool to analyze multiple potential root causes and solutions. Common RCA tools like 5 whys, fishbone diagrams, Pareto charts and graphs are also mentioned.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    12 views24 pages

    QMSW13

    Uploaded by

    O P
    This document discusses root cause analysis (RCA), which aims to identify the underlying causes of problems. It defines RCA and outlines its key principles, including that problems are best solved by addressing root causes rather than just symptoms. A general RCA process is described involving defining the problem, gathering data, identifying contributing issues, finding root causes, developing recommendations, implementing changes, and observing results. Cause mapping is introduced as a visual tool to analyze multiple potential root causes and solutions. Common RCA tools like 5 whys, fishbone diagrams, Pareto charts and graphs are also mentioned.

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    of 24

    DIPLOMA IN QUALITY MANAGEMENT

    August 25, 2023


    Gitchia Institute of Global Certification
    Root Cause Analysis
    Definition

    ▪ Root cause analysis (RCA) is a class of problem


    solving methods aimed at identifying the root
    causes of problems or events.

    ▪ RCA is based on the belief that problems are best


    solved by attempting to correct or eliminate root
    causes, as opposed to merely addressing the
    immediately obvious symptoms.
    Principles of RCA?

    ▪ Aiming corrective actions at root causes is more


    effective than just treating the symptoms of a problem.
    ▪ To be effective, RCA must be performed
    systematically and conclusions must be backed up by
    evidence.
    ▪ There is usually more than one root cause for any
    given problem and therefore there may be more than
    one corrective action.
    General process for performing root cause
    analysis
    ▪ Define the problem.
    ▪ Gather data/evidence.
    ▪ Identify issues that contributed to the problem.
    ▪ Find root causes. Identify which causes to remove or
    change to prevent repeated problem.
    ▪ Develop solution recommendations that effectively
    prevent repeating the problem.
    ▪ Implement the recommendations / changes.
    ▪ Observe the recommended solutions/changes to
    ensure effectiveness of eliminating the problem.
    Cause Mapping of Root Cause Analysis

    ▪ “ROOT” refers to the causes beneath the surface.


    It is the system of causes that shows all the
    options for solutions.
    ▪ Do not focus on a single cause as this can limit
    the solutions set resulting in missing a better
    solution.
    ▪ A Cause Map provides a simple visual look at all
    the elements that produced the problem.
    Three Basis Steps of Cause Mapping

    1. Define the issue by its impact to overall goals

    1. Analyze the cause in a visual map.

    2. Prevent or mitigate any negative impact of the


    goals by selecting the most effective solutions.
    Tools for RCA
     5 whys
     Perato Chart
     Fishbone or Ishikawa Diagram
     Chart and/or Graphs 50% 25

    Why Why 80%

    ? ? Why
    ? Why 0%
    10%
    5% 5%
    0

    ? Why?
    Price Promotion People Processes
    Incidences
    Detail Detail Detail Detail
    Detail Detail Detail Detail
    Detail Detail Detail Detail

    The Problem

    Detail Detail Detail Detail


    Detail Detail Detail Detail
    Detail Detail Detail Detail

    Place/Plant Policies Procedures Product


    Man Method Materials

    Problem

    Management System Machine Environment

    Ishikawa or Fishbone Diagram


    (Cause and effect)
    Brain storm possible causes

    Man Method Materials

    Cause A
    Cause D Cause E

    Problem

    Cause F
    Cause C
    Cause B

    Management System Machine Environment


    5 Whys

    ▪ Why
    ▪ Why
    ▪ Why
    ▪ Why
    ▪ Why
    ▪ Basis for the 20 questions toy
    Pareto Chart
    The tackle is the one that has the highest
    score. This one will give you the biggest
    benefit if you solve it.

    Defining the problem


    Charts and Graphs
    7 Best Practices to Remember
    Your root cause analysis is only as good as the info you collect.
    Your knowledge (or lack of it) can get in the way of a good root
    cause analysis.
    You have to understand what happened before you can
    understand why it happened.
    Interviews are not about asking questions.
    You can’t solve all human performance problems with discipline,
    training, and procedures.
    Often people can’t see effective corrective actions even if they
    can find the root cause.
    All investigations do not need to be equal (but some steps can’t
    be skipped.
    THANKS
    Gitchia Institute of Global Certification (Private) Limited

    Website: www.gitchia.com
    Ph.#: 042-35445641

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