The History of Tourism and Hospitality
The History of Tourism and Hospitality
The History of Tourism and Hospitality
HOSPITALITY
THC 101: MACRO PERSPECTIVE OF TOURISM AND HOSPITALITY
WEEK 2.0
PREPARED BY:
JAYMAR LOZA
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LEARNING OUTCOME
DARK AGES
• INNKEEPING ALMOST DISAPPEARED EXCEPT LOCAL TAVERNS AND A
FEW INNS WHICH SCATTERED THROUGHOUT EUROPE. THE ROMAN
CATHOLIC CHURCH TOOK OVER THE JOB OF FEEDING AND HOUSING
TRAVELERS.
• CHARLEMAGNE ESTABLISHED RESTHOUSES FOR PILGRIMS.
• THE CHURCH FOUND IT DIFFICULT TO ACCOMMODATE MANY
TRAVELERS IN A LIMITED SPACE.
MEDIEVAL PERIOD
NINETEENTH CENTURY
• IN 1875, A DINING FACILITY WAS OPENED IN THE ALBERMARLE HOTEL IN
LONDON. BY THIS TIME, THE TERM RESTAURANT REFFERED TO THE
DINING ROOM OF A HOTEL.
• IN LONDON, MORE LUXURIOUS HOTELS BEGAN TO APPEAR. SOME
WERE KNOWN FOR THEIR EXCELLENT GUEST ACCOMODATION AND
SUPERIOR FOOD.
• ONE OF THE BEST KNOWN HOTELS WAS THE SAVOY WHICH WAS
OPENED BY RICHARD d’OYLY CARTE IN 1889. IN THE SAVOY, d’OYLY
CARTE EMPLOYED TWO MEN WHO BECAME FAMOUS THROUGHOUT
THE WORLD. CESAR RITZ AND AUGUSTE ESCOFFIER.
MODERN PERIOD
NINETEENTH CENTURY
• THE GENERAL MANAGER WAS THE RENOWNED CESAR RITZ AND CHEF
DES CUISINES WAS AUGUSTE ESCOFFIER. THESE TWO MEN
REVOLUTIONIZED THE HOTEL RESTAURANTS.
• A. ESCOFFIER WAS ONE OF THE GREATEST CHEFS OF ALL TIME, HE IS
KNOWN FOR HIS CLASSIC BOOK, LE GUIDE CULINAIRE AND ALSO
INSTALLED THE KITCHEN BRIGADE SYSTEM.
MODERN PERIOD
TWENTIETH CENTURY
• IN 1921, WALTER ANDERSON AND BILLY INGRAHAM BEGAN THE WHITE
CASTLE HAMBURGER CHAINS.
• MARRIOTS HOT SOPPE AND ROOT BEER STANDS OPENED IN 1927.
• IN 1925, HOWARD JOHNSON OPENED HIS ORIGINAL RESTAURANT IN
WOLLASTON, MASSCHUSETTS.
• IN 1934, THE RAINBOW ROOM OPENED.
• IN 1937, TRADERS VIC’S RESTAURANT OPENED.
• IN 1939, A RESTAURANT CALLED LE PAVILLION DE FRANCE OPENED IN NEW
YORK.
• THE FOUR SEASONS ALSO OPENED IN 1939.
MODERN PERIOD
TWENTIETH CENTURY
• 1950s, EMERGENCE OF FAST-FOOD RESTAURANTS.
• 1960s, FINE DINING BECAME POPULAR.
• 1970s, NEW ESTABLISHMENTS WERE INTRODUCED SUCH AS TACO BELL,
TGI FRIDAYS, HOUSTONS AND RED LOBSTER IN RESTAURANT
INDUSTRY, WHILE DAYS INN, SUPER 8 MOTELS, AND COMFORT INNS IN
THE LODGING INDUSTRY, CORPORATIONS SUCH AS THE FOUR SEASON,
CANADIAN PACIFIC, MARRIOT, HYATT, SHERATON, HILTON, RADISSON,
RAMADA, AND OTHER HIGH-CLASS CHAINS INCREASED.
PIONEERS IN THE TOURISM AND HOSPITALITY
INDUSTRY.
CESAR RITZ
❑ BECAME THE GENERAL
MANAGER OF THE SAVOY HOTEL
IN LONDON. THE RITZ NAME IS
SYNONYMOUS WITH REFINED,
ELEGANT HOTELS AND SERVICE.
AT PRESENT, RITZ-CARLTON
HOTEL BEAR HIS NAME.
PIONEERS IN THE TOURISM AND HOSPITALITY
INDUSTRY.
ELLSWORTH MILTON STATLER
❑ CONSIDERED TO BE THE PRIMIER
HOTEL-MAN OF ALL TIME. HE
BROUGHT A HIGH STANDARD OF
COMFORT AND CONVENIENCE TO
THE MIDDLE CLASS TRAVELER AT
AN AFFORDABLE PRICE.
❑ HE WAS THE FIRST TO PUT
TELEPHONES AND RADIOS IN
EVERY GUEST ROOMS TOGETHER
WITH FULL LENGTH MIRRORS,
BUILT IN CLOSET AND FAUCET.
PIONEERS IN THE TOURISM AND HOSPITALITY
INDUSTRY.
CONRAD HILTON
❑ RECOGNIZED AS “THE BIGGEST
HOTEL MAN IN THE WORLD.”
❑ HE WAS DESCRIBED BY THE NEW
YORK TIMES AS THE “MASTER OF
HOTEL FINANCE.”
❑ HE FORMED THE FIRST MAJOR
CHAIN OF AMERICAN HOTELS-
GROUP OF HOTELS WHICH
FOLLOWED STANDARD
OPERATING PROCEDURES.
PIONEERS IN THE TOURISM AND HOSPITALITY
INDUSTRY.
THOMAS COOK
❑ RECOGNIZED AS THE FIRST
PROFESSIONAL TRAVEL AGENT.
❑ HE WAS THE FOUNDER OF THE
WORLD FIRST TRAVEL AGENCY.
❑ HE IS CREDITED FOR MAKING
WORLD TRAVEL POSSIBLE FOR
MIDDLE CLASS.
PIONEERS IN THE TOURISM AND HOSPITALITY
INDUSTRY.
HOWARD DEARING JOHNSON
❑ WAS THE PIONEER OF BRAND
LEVERAGING.
❑ HE WAS ONE OF THE FIRST TO
INTRODUCED FRANCHISING IN
THE 1930s.
❑ AT PRESENT, HOWARD
JOHNSON IS ONE OF THE
FAMOUS NAMES IN THE
RESTAURANT AND HOTEL
BUSINESS.
PIONEERS IN THE TOURISM AND HOSPITALITY
INDUSTRY.
J. WILLARD MARRIOTT
❑ FOUNDED THE MARRIOT
CORPORATION WHICH HAS
CONTINUED TO BE AN
IMPORTANT ASSET TO THE
HOSPITALITY INDUSTRY.
PIONEERS IN THE TOURISM AND HOSPITALITY
INDUSTRY.
RAY KROC
❑ HAS BEEN THE MOST FINANCIALLY
SUCCESSFUL OF ALL HOSPITALITY
ENTREPRENEURS.
❑ HE FOUNDED THE McDONALDS
CORPORATION, A MULTIBILLION-
DOLLAR INDUSTRY.
❑ KROCS MOTTO, “NEVER BE IDLE A
MOMENT.” WAS ALSO
INCORPORATED INTO THE
BUSINESS.
PIONEERS IN THE TOURISM AND HOSPITALITY
INDUSTRY.
ISADORE SHARP
❑ FIRST-GENERATION CANADIAN,
WAS THE FOUNDER OF FOUR
SEASONS REGENT HOTELS, THE
WORLD’S LARGEST HOTEL
CHAINS AND A MULTIMILLION-
DOLLAR GLOBAL HOTEL
EMPIRE.
PIONEERS IN THE TOURISM AND HOSPITALITY
INDUSTRY.
RUTH FERTEL
❑ FOUNDER OF CHRIS STEAK
HOUSE, THE LARGEST UPSCALE
RESTAURANT CHAIN IN THE
UNITED STATES.
❑ IT HAS 59 OPERATIONS- 54 IN
THE US AND PUERTO RICO AND
FIVE INTERNATIONALLY. IT
SELLS MORE THAN 11,000
STEAKS DAILY WITH A GROSS
INCOME OF 200 MILLION
DOLLARS A YEAR.