User Manual

S49CG95*

The colour and the appearance may differ depending on the product, and the specifications are subject to change without prior
notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e., where the user manual has
not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e., where the user manual has not
been read).
You will be informed of the administration fee amount before a technician visits.
© Samsung
Samsung owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited.
Trademarks other than that of Samsung are owned by their respective owners.
Contents
Before Using the Product Specifications
Safety Precautions General
3 Electricity and Safety
4 Installation
4 Operation
Appendix
Cleaning Responsibility for the Pay Service (Cost to Customers)
Correct posture to use the product 21 Not a product defect
21 A Product damage caused by customer’s fault
21 Others
Preparations FreeSync Premium pro (for AMD graphics card)
Installation 23 The models in the Graphics Cards list supports FreeSync
Premium pro
7 Attaching the Stand
Supported Resolutions for FreeSync Premium pro (VRR)
8 Precautions for moving the product
9 Checking the space around the product 24 HDMI

9 Adjusting the Product Tilt and Height 24 DP

10 Attaching the BRACKET WALL

Control Panel

Connections
Ports
13 Connecting the Product to a PC as a USB HUB
Tidying Up the Connected Cables

Precautions and Notes

Read After Installing the product
15 Picture sizes and input signals
Read Before Connecting a Computer (Supported Resolutions)
16 VESA DMT
17 VESA CVT
17 CVT Custom
Supported Resolutions for Video Signals
18 CTA-861
18 List of graphic cards supporting HDR10
 Before Using the Product
Safety Precautions
Warning
A serious or fatal injury may result if instructions are not followed.

Caution
Personal injury or damage to properties may result if instructions are not followed.

CAUTION

RISK OF ELECTRIC SHOCK. DO NOT OPEN.

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE
PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.

This symbol indicates that high voltage is

present inside. It is dangerous to make any AC voltage: Rated voltage marked with this
kind of contact with any internal part of this symbol is AC voltage.
product.

This symbol indicates that this product has

DC voltage: Rated voltage marked with this
included important literature concerning
symbol is DC voltage.
operation and maintenance.

Class II product: This symbol indicates that a

safety connection to electrical earth (ground)
Caution. Consult instructions for use: This
is not required. If this symbol is not present
symbol instructs the user to consult the user
on a product with a mains lead, the product
manual for further safety related information.
MUST have a reliable connection to protective
earth (ground).

Electricity and Safety

Warning
●● Do not use a damaged power cord or plug, or a loose power socket.
●● Do not use multiple products with a single power socket.
●● Do not touch the power plug with wet hands.
●● Insert the power plug all the way in so it is not loose.
●● Connect the power plug to a grounded power socket (type 1 insulated devices only).
●● Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy object.
●● Do not place the power cord or product near heat sources.
●● Clean any dust around the pins of the power plug or the power socket with a dry cloth.

Caution
●● Do not disconnect the power cord while the product is being used.
●● Only use the power cord provided with your product by Samsung. Do not use the power cord with other products.
●● Keep the power socket where the power cord is connected unobstructed.
–– The power cord must be disconnected to cut off power to the product when an issue occurs.
●● Hold the plug when disconnecting the power cord from the power socket.

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Installation
Warning
●● DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT INSTALL THE PRODUCT
NEAR HEAT SOURCES.
●● Keep the plastic packaging out of the reach of children.
–– Children may suffocate.
●● Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)
–– The product may fall and become damaged and/or cause an injury.
–– Using the product in an area with excess vibration may damage the product or cause a fire.
●● Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or smoke.
●● Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
–– The product lifespan may be reduced or a fire may result.
●● Do not install the product within the reach of young children.
–– The product may fall and injure children.
●● Edible oil (such as soybean oil) may damage or distort the product. Keep the product away from oil pollution. And do not
install or use the product in the kitchen or near the kitchen stove.

Caution
●● Do not drop the product while moving.
●● Do not set down the product on its front.
●● When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the product is not
protruding.
–– The product may fall and become damaged and/or cause an injury.
–– Install the product only on cabinets or shelves of the right size.
●● Set down the product gently.
–– Product failure or personal injury may result.
●● Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances, extreme
temperatures or a significant presence of moisture, or a place where the product will operate continuously for an extended
period of time) may seriously affect its performance.
–– Be sure to consult Samsung Customer Service Centre if you want to install the product at such a place.
●● Before assembling the product, place the product down on a flat and stable surface so that the screen is facing
downwards.
–– The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the
product is on the ground facing up or down, do not put pressure on it.

Operation
Warning
●● There is a high voltage inside the product. Never disassemble, repair or modify the product yourself.
–– Contact Samsung Customer Service Centre for repairs.
●● To move the product, first disconnect all the cables from it, including the power cord.
●● If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord immediately and contact
Samsung Customer Service Centre.
●● Do not let children hang from the product or climb on top of it.
–– Children may become injured or seriously harmed.
●● If the product is dropped or the outer case is damaged, turn off the power and disconnect the power cord. Then contact
Samsung Customer Service Centre.
–– Continued use can result in a fire or electric shock.

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●● Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.
–– The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a serious injury.
●● During a lightning or thunderstorm, power off the product and remove the power cord.
●● Do not drop objects on the product or apply impact.
●● Do not move the product by pulling the power cord or any cable.
●● If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area immediately.
●● Do not lift or move the product by pulling the power cord or any cable.
●● Do not use or keep combustible spray or an inflammable substance near the product.
●● Ensure the vents are not blocked by tablecloths or curtains.
–– An increased internal temperature may cause a fire.
●● Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper, matches, etc) into the
product (via the vent or input/output ports, etc).
–– Be sure to power off the product and disconnect the power cord when water or other foreign substances have entered
the product. Then contact Samsung Customer Service Centre.
●● Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the product.
–– Be sure to power off the product and disconnect the power cord when water or other foreign substances have entered
the product. Then contact Samsung Customer Service Centre.

Caution
●● Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or defective
pixels.
–– Set the screen to power-saving mode or moving-picture screen saver when not using the product for an extended
period of time.
●● Disconnect the power cord from the power socket if you do not plan on using the product for an extended period of time
(vacation, etc).
–– Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.
●● Use the product at the recommended resolution and frequency.
–– Your eyesight may deteriorate.
●● Do not hold the product upside-down or move it by holding the stand.
–– The product may fall and become damaged or cause an injury.
●● Looking at the screen too close for an extended period of time can deteriorate your eyesight.
●● Do not use humidifiers or stoves around the product.
●● Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use.
●● Do not touch the screen when the product has been turned on for an extended period of time as it will become hot.
●● Store small accessories out of the reach of children.
●● Exercise caution when adjusting the product angle or stand height.
–– Your hand or finger may get stuck and injured.
–– Tilting the product at an excessive angle may cause the product to fall and an injury may result.
●● Do not place heavy objects on the product.
–– Product failure or personal injury may result.

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Cleaning
High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby.
"" Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product (Service fee will be
charged.)
Do not press the product screen with hands or other objects. There is a risk of damaging the screen.
"" Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.
Take the following steps when cleaning.
1. Power off the product and PC.
2. Disconnect the power cord from the product.
"" Hold the power cord by the plug and do not touch the cable with wet hands. Otherwise, an electric shock may result.
3. Wipe the product with a clean, soft and dry cloth.
Wet a soft cloth in water, wing it out well, and then use the cloth to wipe the exterior of the product clean.
●● Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the product.
●● Do not spray water or detergent directly on the product.
4. Connect the power cord to the product when cleaning is finished.
5. Power on the product and PC.

Correct posture to use the product

Use the product in the correct posture as follows:
●● Straighten your back.
●● Allow a distance of 45 to 50cm between your eye and the screen, and look
slightly downward at the screen.
●● Keep your eyes directly in front of the screen.
●● Adjust the angle so light does not reflect on the screen.
●● Keep your forearms perpendicular to your upper arms and level with the back
of your hands.
●● Keep your elbows at about a right angle.
●● Adjust the height of the product so you can keep your knees bent at 90 degrees
or more, your heels attached to the floor, and your arms lower than your heart.
●● Do the Eye excercises or blink frequently, then eye fatigue will be relieved.

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 Preparations
Installation
Attaching the Stand
"" Before assembling the product, place the product down on a flat and stable surface so that the screen is facing
downwards.
"" Disassembly is the reverse order of assembly.

1 2

Put the stand base onto the stand neck Tightly fasten the connecting screw at
as the direction shown in the figure. the bottom of the stand base.
Check that the stand neck is firmly
connected.

3 4

Push the assembled stand into the main body in the direction of the arrow as Stand up the monitor as shown in the
shown in the figure. figure.

5 6

Separate the box from the product. Stand assembly is complete.

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Precautions for moving the product

Hold the lower corners or edges of the Do not directly apply pressure on the Do not hold the product upside down
product when moving it. screen. only by the stand.
Do not hold the screen when moving
the product.

Do not press down on the product.

There is a risk of damaging the product.

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Checking the space around the product
Make sure to have enough space for ventilation when placing the product. An internal temperature rise may cause fire and
damage the product. Maintain enough space around the product as shown in the diagram when installing the product.
"" The exterior may differ depending on the product.

10 cm 10 cm

10 cm 10 cm

10 cm

Adjusting the Product Tilt and Height

"" The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to
improve quality.

-2.0° (±2.0°) ~ 15.0° (±2.0°) 120.0 mm (±5.0 mm)

●● The product tilt and height can be adjusted.

●● When adjusting the tilt and height, hold both sides of the product and avoid using excessive force to prevent damage.
●● When adjusting the stand height, you may hear a noise. This noise is generated because the ball inside the stand slides
when the stand height is adjusted. It is a normal noise and not a product malfunction.

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Attaching the BRACKET WALL
"" The bracket may not be supplied, depending on the country and region.
"" Power the product off and remove the power cord from the power socket.

1 2 3

Attach the BRACKET WALL here

BRACKET WALL
Align with on the monitor, and tightly fasten the screws on .

Notes
●● Using a screw longer than the standard length can damage the internal components of the product.
●● The length of screws required for a wall mount that does not comply with the VESA standards may vary depending on the
specifications.
●● Do not use screws that do not comply with the VESA standards. Do not attach the wall-mount kit or desktop stand using
excessive force. The product may get damaged or fall and cause personal injury. Samsung shall not be held liable for any
damage or injury caused by using improper screws or attaching the wall-mount kit or desktop stand using excessive force.
●● Samsung shall not be held liable for any product damage or personal injury caused by using a wall-mount kit other than
the one specified or from an attempt to install the wall-mount kit on your own.
●● To mount the product on a wall, ensure you purchase a wall-mount kit that can be installed 10 cm or farther away from the
wall.
●● Be sure to use a wall-mount kit that complies with the standards.
●● To install the monitor using a wall mount, disconnect the stand base from the monitor.

VESA screw hole

Model Standard
specs (A * B) in C Quantity
name Screw Wall mount bracket
millimeters
Product

3.5 ~ 5.5
S49CG95* 100.0 x 100.0 M4 4 EA C
mm

"" The bracket may not be supplied, depending on the country and region.
"" Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to electric shock.
"" Do not mount the product at more than a 15 degree tilt.

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Control Panel
"" You can turn on the product with the Power button, and then use the Control menu. The Control menu appears when the
Power button is pressed while the product is On.

<Rear>
On Off

Control menu

Home Settings Return Source Power Off

Controller button
●● Press button: Display the Control menu. Select or run a focused item on the menu.
●● Press and hold button: The running function is terminated.
●● Up/Down button: Changes the channel.
●● Left/Right button: Changes the volume.
"" The buttons may work differently depending on the situation.
Microphone
Microphone switch
You can turn on or off the microphone by using the switch at the bottom of the Product.
If microphone is turned off, All voice and sound features using microphone are not available.
●● The position and shape of the microphone switch may differ depending on the model.
●● During analysis using data from the microphone, the data is not saved.
Power indicator
●● The LED turns on when the product is turned off.
●● The LED blinks when the product enters the standby mode.
"" When 60 seconds elapses with no signal, the product enters the standby mode. In standby mode, the screen turns on
again when any signal is input or any button is pressed on the remote control.
●● The colour and shape of parts may differ from what is shown.
●● The screen may dim if the protective film on the SAMSUNG logo or the bottom of the product is not detached. Please
remove the protective film.
●● When using the buttons (excluding Power) on the Samsung Smart Remote, the receiver LED does not blink.

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 Connections
Using various connectors, you can also connect external devices.

Ports
"" The functions available may vary depending on the product model. The colour and shape of parts may differ from what is
shown. Specifications are subject to change without notice to improve quality. Refer to the actual product.

Port Description

Connects to a PC using a USB cable. It operates as USB 3.0 only when using USB HUB.

"" For more information, see Connecting the Product to a PC as a USB HUB page.

Connects to a USB device, such as a keyboard or mouse.

Used to update the software.

Connects to a source device using an HDMI cable or HDMI-DVI cable.

Connects to a PC using a DP cable.

Connects to an external device using the HDMI cable supplied by Samsung (which is a High Speed
HDMI certified cable).

Connects to the AC/DC adapter.

"" For more information about connection to an external device, refer to Menu Connected Devices
Connection Guide.
"" When a still screen, such as a document, is displayed and the keyboard or mouse is left idle for more than 5 minutes, the
screen slightly dims.
The brightness is restored when a keyboard button is pressed or the mouse is moved or clicked.

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Connecting the Product to a PC as a USB HUB
Using the product as a hub, connect and use various source devices with the product at a time.

"" To detect and start a USB device faster, connect the USB device to the port on the product. The read/write rate will be
affected by the USB device and your PC.
"" For USB-related problems caused by OS, drive programmes or software, please contact relevant suppliers.
"" With the launch of various USB devices on the market, we cannot guarantee that our products are matched with all USB
devices.
"" For an external mass-storage HDD requiring external power supply, be sure to connect it to an external power source.
"" The company is not liable for problems or damages to an external device caused by using an unauthorised cable for the
connection.
"" Some products do not follow the USB standard, and it may cause a malfunction of the device.

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Tidying Up the Connected Cables
11 2
1
1

Pass cables through the hole on the stand. Connect the cables to the corresponding ports.

31

Organise cables by passing them through the hole on the stand, as

shown in the figures.

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 Precautions and Notes
You can get instructions and information that you must read after installation.

Read After Installing the product

Read this information after installing the product.

Picture sizes and input signals

The Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select that source
unless you change them.

Input signal Picture size

HDMI (3840 x 1080 @ 120 Hz) 32:9, 16:9

HDMI (5120 x 1440 @ 240 Hz) 32:9, 16:9

DisplayPort (5120 x 1440 @ 120 Hz) 32:9, 16:9

DisplayPort (5120 x 1440 @ 240 Hz) 32:9, 16:9

"" The input ports for external devices may differ depending on the model and geographical area.
"" Available Picture Mode may differ depending on the external device.

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Read Before Connecting a Computer (Supported Resolutions)
Check the resolutions supported for PC input signals.

When you connect your product to a computer, set the computer’s video card to one of the standard resolutions listed in the
tables below or on the next pages. The product will automatically adjust to the resolution you choose. The optimal recommended
resolution is 5120 x 1440 @ 120 Hz when Game Mode is on. Choosing a resolution not included in the tables can result in a blank
screen or just the remote control sensor turning on. Refer to the user manual of your graphics card for compatible resolutions.
"" With Input Signal Plus enabled, the optimal resolutions are 3840 x 1080 @ 120 Hz (HDMI) and 5120 x 1440 @ 120 Hz
(DisplayPort).
"" With Input Signal Plus disabled, the optimal resolution is 3840 x 1080 @ 60 Hz (HDMI, DisplayPort).
"" If the resolution is set to an unsupported one, the "Mode Not Supported" message may appear or noise may occur on the
screen. Make sure to set the resolution to a supported one.

VESA DMT
Horizontal Vertical Polarity Port
Resolution Clock frequency
Display format frequency frequency (horizontal /
(Dots x lines) (MHz) HDMI DP
(KHz) (Hz) vertical)
640 x 480 60 Hz 31.469 59.940 25.175 -/- O O

640 x 480 75 Hz 37.500 75.000 31.500 -/- O O

800 x 600 60 Hz 37.879 60.317 40.000 +/+ O O

800 x 600 72 Hz 48.077 72.188 50.000 +/+ O O

800 x 600 75 Hz 46.875 75.000 49.500 +/+ O O

1024 x 768 60 Hz 48.363 60.004 65.000 -/- O O

1024 x 768 70 Hz 56.476 70.069 75.000 -/- O O

1024 x 768 75 Hz 60.023 75.029 78.750 +/+ O O

1152 x 864 75 Hz 67.500 75.000 108.000 +/+ O O

1280 x 720 60 Hz 45.000 60.000 74.250 +/+ O O

1280 x 800 60 Hz 49.702 59.810 83.500 -/+ O O

1280 x 1024 60 Hz 63.981 60.020 108.000 +/+ O O

1280 x 1024 75 Hz 79.976 75.025 135.000 +/+ O O

1440 x 900 60 Hz 55.935 59.887 106.500 -/+ O O

1600 x 900RB 60 Hz 60.000 60.000 108.000 +/+ O O

1680 x 1050 60 Hz 65.290 59.954 146.250 -/+ O O

2560 x 1440RB 60 Hz 88.787 59.951 241.500 +/- O O

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VESA CVT
Horizontal Vertical Polarity Port
Resolution Clock frequency
Display format frequency frequency (horizontal /
(Dots x lines) (MHz) HDMI DP
(KHz) (Hz) vertical)

1920 x 1080RB 240 Hz 271.364 239.932 597.000 +/- O O

2560 x 1440RB 120 Hz 182.996 119.998 497.750 +/- O O

CVT Custom
Horizontal Vertical Polarity Port
Resolution Clock frequency
Display format frequency frequency (horizontal /
(Dots x lines) (MHz) HDMI DP
(KHz) (Hz) vertical)
2560 x 1440RB 240 Hz 355.919 240.000 1010.810 +/- O -

2560 x 1440RB 240 Hz 359.722 240.000 1036.000 +/- - O

3840 x 1080 60 Hz 66.658 59.998 274.630 +/- O O

3840 x 1080 120 Hz 137.279 119.999 565.590 +/- O O

3840 x 1080 240 Hz 291.600 240.000 1201.390 +/- O O

5120 x 1440 60 Hz 88.859 60.000 479.840 +/- O O

5120 x 1440 120 Hz 182.880 120.000 987.550 +/- O O

5120 x 1440 240 Hz 356.879 240.000 1941.420 +/- O O

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Supported Resolutions for Video Signals
Check the resolutions supported for video signals.

CTA-861
Horizontal Vertical Polarity Port
Resolution Clock frequency
Display format frequency frequency (horizontal /
(Dots x lines) (MHz) HDMI DP
(KHz) (Hz) vertical)
720 x 576 50 Hz 31.250 50.000 27.000 -/- O O

720 x 480 60 Hz 31.469 59.940 27.000 -/- O O

1280 x 720 50 Hz 37.500 50.000 74.250 +/+ O O

1280 x 720 60 Hz 45.000 60.000 74.250 +/+ O O

1920 x 1080 50 Hz 56.250 50.000 148.500 +/+ O O

1920 x 1080 60 Hz 67.500 60.000 148.500 +/+ O O

1920 x 1080 120 Hz 135.000 120.003 297.000 +/+ O O

3840 x 2160 30 Hz 67.500 30.000 297.000 +/+ O O

3840 x 2160 50 Hz 112.500 50.000 594.000 +/+ O O

3840 x 2160 60 Hz 135.000 60.000 594.000 +/+ O O

List of graphic cards supporting HDR10

HDR10 is accessible only on Windows 10 systems equipped with graphic cards that support Play Ready 3.0 Digital Rights
Management (for protected HDR content). Use graphic cards listed below for HDR10.
●● NVIDIA GeForce 1000 series or higher
●● AMD Radeon™ RX 400 series or higher
●● Intel UHD Graphics 600 series or higher
"" Graphic cards that support hardware-accelerated 10-bit video decoding for HDR video codecs are recommended.

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 Specifications
General
Model Name S49CG95*

Size 49 Class (48.9 Inches / 124.3 cm)

Display area 1196.7 mm (H) x 339.2 mm (V)

Pixel Pitch 0.233 mm (H) x 0.233 mm (V)

Maximum Pixel Frequency 69.16 MHz

Horizontal
388.8 kHz
Synchronization Frequency
(PANEL Spec)
Vertical
240 Hz
Frequency

3840 x 1080 @ 120 Hz (Game Mode off) (HDMI)

Optimum
5120 x 1440 @ 120 Hz (Game Mode off) (DP)
Resolution
Resolution 5120 x 1440 @ 120 Hz (Game Mode on) (HDMI, DP)

Maximum
5120 x 1440 @ 240 Hz
Resolution

AC100-240V~ 50/60Hz
Power Supply Based on the AC voltage of the adapter. For the DC voltage of the product, refer
to the product label.

Signal connectors Micro HDMI / HDMI / DisplayPort

Temperature: 10 °C to 40 °C (50 °F to 104 °F)

Operating
Humidity: 10 % to 80 %, non-condensing
Environmental
conditions Temperature: -20 °C to 45 °C (-4 °F to 113 °F)
Storage
Humidity: 5 % to 95 %, non-condensing

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●● Plug-and-Play
This product can be installed and used with any Plug-and-Play compatible systems. Two-way data exchange between the
product and PC system optimises the product settings. Product installation takes place automatically. However, you can
customise the installation settings if desired.
●● Panel Dots (Pixels)
Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may be brighter or darker
on the LCD panel. This does not affect product performance.
●● The specifications are subject to change without notice to improve quality.
●● For detailed device specifications, visit the Samsung website.
●● (Europe only)
To access energy labelling information about this product on the European Product Registry for Energy Labelling (EPREL),
go to https://eprel.ec.europa.eu/qr/******
where ****** is the product’s EPREL registration number. You can find the registration number on the rating label of your
product.
●● (Türkiye only)
To access the energy labelling information of the model:
(1) Go to https://www.samsung.com/global/ecodesign_energy
(2) Get the model identifier from the energy label of the product and type it in the search box
(3) Energy labelling information can be found

- 20 -
 Appendix
Responsibility for the Pay Service (Cost to Customers)
When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the following
cases.

Not a product defect

Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
●● If a service technician is requested to give instructions on how to use product or simply adjusts options without
disassembling product.
●● If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)
●● If a product is reinstalled or devices are connected additionally after installing the purchased product for the first time.
●● If a product is reinstalled to move to a different spot or to move to a different house.
●● If the customer requests instructions on how to use another company’s product.
●● If customer requests instructions on how to use the network or another company’s Programme.
●● If customer requests software installation and setup for the product.
●● If a service technician removes/cleans dusts or foreign materials inside of the product.
●● If customer requests an installation additionally after purchasing a product through home-shopping or online.

A Product damage caused by customer’s fault

Product damage caused by customer’s mishandling or wrong repair
If a product damage is caused by;
●● External impact or drop.
●● Use of supplies or separately sold product unspecified by Samsung.
●● Repair from a person besides an engineer of outsourcing service company or partner of Samsung Electronics Co., Ltd.
●● Remodeling or repairing the product by customer.
●● Using it with incorrect voltage or non-authorised electrical connections.
●● Not following the “cautions” in User Manual.

Others
●● If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
●● If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp, Filter, Ribbon, etc.)
"" If customer requests a service in case the product has no defect, service fee may be charged. So please read User Manual
first.

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FreeSync Premium pro (for AMD graphics card)
FreeSync Premium pro technology is solution that eliminates screen tearing without all the usual lag and latency.
This feature will eliminate screen tearing and lag during game play. Improve your gaming experience.
●● Game Mode - Off: Disable FreeSync Premium pro.
●● Game Mode - On: Turn on the AMD graphics cards’ FreeSync Premium pro function. You may experience intermittent
flickers when playing some games.
Apply the optimum resolution when using FreeSync Premium pro.
The refresh rate setting method please refer to Q & A → How can I change the frequency?
"" This menu is not available when Multi View Mode is enabled.
"" The FreeSync Premium pro function is only enabled in HDMI or DisplayPort mode.
Use the HDMI/DP cable provided by the manufacturer when using FreeSync Preminum Pro.

"" If the FreeSync Premium pro function is in use and the text displayed on the PC screen looks blurry or corrupted, resolve
the issue by changing the resolution of the PC screen to the recommended resolution.
"" If you set the Input Signal Plus to Off, the FreeSync Premium pro function is disabled.
If you use the FreeSync Premium pro function while playing a game, the following symptoms may occur:
●● The screen may flicker depending on the type of graphics card, the game option settings, or the video being played. Try the
following actions: decrease the game setting values, change the current Game Mode to Off, or visit the AMD website to
check your graphics driver’s version and update it with the latest one.
●● While you are using the FreeSync Premium pro function, the screen may flicker due to variation of the output frequency
from the graphics card.
●● The response rate during the game may fluctuate depending on the resolution. A higher resolution generally decreases the
response rate.
●● The sound quality of the monitor may be degraded.
"" If you encounter any issues when using the function, contact the Samsung Service Centre.
"" If you change the screen resolution while the function is On, the screen may intermittently blank out due to the graphic
card. Set FreeSync Premium pro to Off and change the resolution.
"" The function is unavailable in the devices (e.g. AV devices) that have no AMD graphic card. If the function is applied, the
screen may have malfunction.

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The models in the Graphics Cards list supports FreeSync Premium pro
FreeSync Premium pro can only be used with specific AMD graphics card models. Refer to the following list for supported
graphics cards:

Make sure to install the latest official graphics drivers from AMD that support FreeSync Premium pro.
"" For additional AMD graphics card models that support the FreeSync Premium pro feature, visit the official AMD website.
"" When applying the FreeSync Premium pro function via the HDMI cable, it may fail to work due to the bandwidth limitation
of certain AMD graphics card.
●● Radeon™ RX Vega series
●● Radeon™ RX 500 series
●● Radeon™ RX 400 series
●● Radeon™ R9/R7 300 series (excluding R9 370/ X, R7 370/X, R7 265)
●● AMD Radeon™ 5500 Series
●● AMD Radeon™ 5700 Series
●● Radeon™ Pro Duo (2016 edition)
●● Radeon™ R9 Nano series
●● Radeon™ R9 Fury series
●● Radeon™ R9/R7 200 series (excluding R9 270/ X, R9 280/X)
●● AMD Radeon™ 5600 Series
●● AMD Radeon™ RX 6000 Series
●● AMD Radeon™ RX 7000 Series

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Supported Resolutions for FreeSync Premium pro (VRR)
Check the supported resolutions for the FreeSync Premium pro (VRR) signal.

When Game Mode is set to On or Auto, the FreeSync Premium pro (VRR) function is activated.

HDMI
Resolution Horizontal frequency Vertical frequency Clock frequency
Display format SCAN
(Dots x lines) (KHz) (Hz) (MHz)
1920 x 1080 60 Hz 67.500 60.000 148.500 progressive

1920 x 1080 120 Hz 135.000 120.000 297.000 progressive

1920 x 1080 240 Hz 271.364 239.932 597.000 progressive

2560 x 1440 60 Hz 88.787 59.951 241.500 progressive

2560 x 1440 120 Hz 182.996 119.998 497.750 progressive

2560 x 1440RB 240 Hz 355.919 240.000 1010.810 progressive

3840 x 1080 60 Hz 66.658 59.998 274.630 progressive

3840 x 1080 120 Hz 137.279 119.999 565.590 progressive

3840 x 1080 240 Hz 291.600 240.000 1201.390 progressive

5120 x 1440 60 Hz 88.859 60.000 479.840 progressive

5120 x 1440 120 Hz 182.880 120.000 987.550 progressive

5120 x 1440 240 Hz 356.879 240.000 1941.420 progressive

DP
Resolution Horizontal frequency Vertical frequency Clock frequency
Display format SCAN
(Dots x lines) (KHz) (Hz) (MHz)
1920 x 1080 60 Hz 67.500 60.000 148.500 progressive

1920 x 1080 120 Hz 135.000 120.000 297.000 progressive

1920 x 1080 240 Hz 271.364 239.932 597.000 progressive

2560 x 1440 60 Hz 88.787 59.951 241.500 progressive

2560 x 1440 120 Hz 182.996 119.998 497.750 progressive

2560 x 1440 240 Hz 359.722 240.000 1036.000 progressive

3840 x 1080 60 Hz 66.658 59.998 274.630 progressive

3840 x 1080 120 Hz 137.279 119.999 565.590 progressive

3840 x 1080 240 Hz 291.600 240.000 1201.390 progressive

5120 x 1440 60 Hz 88.859 60.000 479.840 progressive

5120 x 1440 120 Hz 182.880 120.000 987.550 progressive

5120 x 1440 240 Hz 356.879 240.000 1941.420 progressive

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