8.3.

MADE MARKET STANDARD OPERATING PROCEDURES

ATTENDANT
BARISTA/CASHIER
BILLING
 STANDARD OPERATING PROCEDURES 8.3.0
ATTENDANT: BARISTA/CASHIER BILLING

Standard: Attendant: Barista/Cashier Billing

MADE MARKET PROMISE/STANDARD

TEAM MEMBER CONTRIBUTION

a. Access POS system using employee number, or swipe card.

b. Only the attendant or members of management will have access to the POS cash drawer
assigned to a specific Attendant: Barista/Cashier. No team member other than the
aforementioned will be allowed access behind the bar.

c. At no time is there a tip jar to be near the cash register. Tips must be located away from the
cash register in a designated tip jar.

d. The check is to be rung and a printed receipt is to be generated. When the order is filled, the
check and drink are presented to guest.

e. All transactions will be completed with a receipt being given to the guest and the printed
ring-up must agree with the total charge due from the guests. After each transaction,
provide the guest’s receipt directly to the guest along with any change due. In each
subsequent transaction for that guest, a new check must be opened.

f. The cash drawer is to be closed at all times except during a cash transaction requiring
change.

g. Each transaction must be rung as it occurs. At no time should two or more separate cash
transactions be run as a total.

h. Enter order on the counter POS terminal by accessing appropriate screens. The appropriate
department key must be pressed to record the type of transaction represented, avoiding use of misc
keys.

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 STANDARD OPERATING PROCEDURES 8.3.0
ATTENDANT: BARISTA/CASHIER BILLING

T.8.3.2 Attendant Service To Team Members (Wake Up Doubletree Breakfast Customers

a. Fill orders in a timely manner according to printed chit, as they are received.

b. All drinks are to be poured per receipt.

c. When completed, place drinks in service area, tear receipt and place along with prepared
beverages.

d. Absolutely no orders are to be filled without a printed order generated from the POS system.

a. When printing the bill, ensure that all the details are correct against what the
customer ordered.

b. The bill should be presented to the guest for review and signature (credit card
payment and room charge/employee charge).

c. Process the bill according to payment method through POS/Micros.

d. As Point of Sale Hardware varies by hotel, your manager will have specific training as
it applies to the use and functions of this equipment. You are required to follow the
accounting operating procedures at all times as it applies to any transaction
regarding sales and or other operations that would require access to the POS
terminal.

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 STANDARD OPERATING PROCEDURES 8.3.0
ATTENDANT: BARISTA/CASHIER BILLING

LEADERSHIP CONTRIBUTION
o Managers will set the example for all team members by consistently demonstrating the
behaviors outlined above.

o Managers will conduct regular audits and provide positive feedback to their team, or feedback
for improvement, to support successful future interactions with our guests.

COMMITMENT ACCEPTED - Team Member

Name:_________________________________________________________________________________
Role:___________________________________________________________________________________
Date:__________________________________________________________________________________

Signature:____________________________________________________________________________

COMMITMENT ACCEPTED - Leader

Name:_________________________________________________________________________________
Role:___________________________________________________________________________________
Date: __________________________________________________________________________________

Signature:____________________________________________________________________________