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    Opening Procedures

    Uploaded by

    Ha Le
    This document outlines standard opening procedures for Made Market. It includes tasks for turning on lights, music, and air systems. It also describes preparing the barista area by getting supplies, checking equipment, and making coffee. Tables should be cleaned and merchandising areas stocked. The front door should be unlocked. Appointments, schedules, and reports should be reviewed. Any group bookings should also be confirmed. Managers are responsible for setting examples and conducting audits to ensure procedures are followed.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Opening Procedures

    Uploaded by

    Ha Le
    36 views4 pages
    This document outlines standard opening procedures for Made Market. It includes tasks for turning on lights, music, and air systems. It also describes preparing the barista area by getting supplies, checking equipment, and making coffee. Tables should be cleaned and merchandising areas stocked. The front door should be unlocked. Appointments, schedules, and reports should be reviewed. Any group bookings should also be confirmed. Managers are responsible for setting examples and conducting audits to ensure procedures are followed.

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    This document outlines standard opening procedures for Made Market. It includes tasks for turning on lights, music, and air systems. It also describes preparing the barista area by getting supplies, checking equipment, and making coffee. Tables should be cleaned and merchandising areas stocked. The front door should be unlocked. Appointments, schedules, and reports should be reviewed. Any group bookings should also be confirmed. Managers are responsible for setting examples and conducting audits to ensure procedures are followed.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    36 views4 pages

    Opening Procedures

    Uploaded by

    Ha Le
    This document outlines standard opening procedures for Made Market. It includes tasks for turning on lights, music, and air systems. It also describes preparing the barista area by getting supplies, checking equipment, and making coffee. Tables should be cleaned and merchandising areas stocked. The front door should be unlocked. Appointments, schedules, and reports should be reviewed. Any group bookings should also be confirmed. Managers are responsible for setting examples and conducting audits to ensure procedures are followed.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    4.1.

    MADE MARKET STANDARD OPERATING PROCEDURES

    OPENING
    PROCEDURES
    STANDARD OPERATING PROCEDURES 4.1.0

    OPENING PROCEDURES

    Standard: Opening Procedures


    Ownership: Management and All Members of the Opening Team
    Date: 3.18.13

    MADE MARKET PROMISE/STANDARD


    The Opening Team will execute the below tasks to ensure that by the time the doors are
    open, the team is prepared to focus on providing our guests a Fast, Thoughtful and
    Authentic Made Market experience.

    TEAM MEMBER CONTRIBUTION


    T.4.1.1 Opening Procedures
    T.4.1.2 Lights and Air Conditioning
    a) Turn on air systems and lights throughout all areas of the restaurant.

    T.4.1.3 Turn on Music System


    a) Turn on main audio console.

    b) Check volume levels in the arrivals area.

    T.4.1.4 Barista/Cashier
    a) Get & count bank.
    b) Get ice (if required).
    c) Check that all equipment is in working order.
    d) Bring from the kitchen any food allocated to merchandising areas and check
    use-by dates to ensure product freshness.
    e) Check to make sure that all supplies needed are available (milk, coffee, etc.).
    f) Check to make sure condiment station is clean and full.
    g) Make coffee.
    h) Make sure that the counter and micros areas are cleaned and free of debris.
    i) Place Market items in display case and bring cart back to the kitchen.
    j) Place all pastries in the display boxes.
    k) Place all food in display coolers.
    l) Make sure all display lights are on.

    1
    STANDARD OPERATING PROCEDURES 4.1.0

    OPENING PROCEDURES

    m) Check tables to make sure they are clean and ready to be used.

    n) Stock all product in merchandising areas according to POG

    T.4.1.5 Unlock Front Door

    a) When freestanding signage is applicable at the main entrance of the


    restaurant, position at this time.

    T.4.1.6 Review Appointments, Employee Schedule and Print Reports


    a) Review arrivals report and print.
    b) Review employee schedule.
    c) Confirm meal and breaks schedule.

    T.4.1.7 Review Group Bookings


    a) Confirm number of guests for Banquet OTO breakfast and luncheons.
    b) Ensure take out menus are available for the guest to review at time of arrival.
    c) Confirm any group bookings or F&B inclusions and contact the hotel catering
    department to review requirements and delivery/set-up schedule.

    2
    STANDARD OPERATING PROCEDURES 4.1.0

    OPENING PROCEDURES

    LEADERSHIP CONTRIBUTION
    o Managers will set the example for all team members by consistently demonstrating the
    behaviors outlined above.

    o Managers will conduct regular audits and provide positive feedback to their team, or
    feedback for improvement, to support successful opening procedures.

    COMMITMENT ACCEPTED - Team Member

    Name:_________________________________________________________________________________
    Role:___________________________________________________________________________________
    Date:__________________________________________________________________________________

    Signature:____________________________________________________________________________

    COMMITMENT ACCEPTED - Leader

    Name:_________________________________________________________________________________
    Role:___________________________________________________________________________________
    Date: __________________________________________________________________________________

    Signature:____________________________________________________________________________

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