HARIKRISHNAN.

M
No. 2/25, 25th Street, Thillai Ganga Nagar Nanganallur, Chennai 600 061 Objective [email protected] Mob. # 919840656019 Res. # 044-43585754

To associate with a progressive organization that enhances my knowledge and skills according to the latest trends in to Process Training& team Management and to become a part of a team that dynamically works towards the growth of the organization and gains satisfaction thereof.. Professional experience (31-Dec to Present) Deputy Manager _AIRTEL Business Solutions for CENTUM Learning Limited. JOB PROFILE (CENTUM Learning Limited): Have been certified by AIRTEL and Trained Pilot Phase Executives, ASSISTANT Managers, Team Leads, and Quality Analysts of South Circle on MNP Retention Outbound Prepaid process at the partner location. Conducted FAC training program to the Vendor Trainers, Team leads, and Quality analysts and have certified them on Behavioral skills and soft-skills and also in product & process. VISIT to ARC (Airtel Showroom) & Call centre and conduct Training, Recruitment audits as per the SOP. Have designed a Module for ARC NHIP and have got the approval for conducting NHIP Training for ARC Executives/Supervisors/Managers. Conduct Training audits to the vendor team as per the training/Recruitment/Ops SOP and share the compliance report. Have prepared Leadership Questionnaire and rollout assessment to vendor Trainers/TLs/QAs.. And shared the scores. Have been to Bangalore/Pune/Kolkata to support vendors on process training.

HARIKRISHNAN. M
No. 2/25, 25th Street, Thillai Ganga Nagar Nanganallur, Chennai 600 061 [email protected] Mob. # 919840656019 Res. # 044-43585754

Have been certified in 3G and have conducted sessions for ARC executives/Managers at Madurai/Coimbatore/Salem. Have Trained the Collection executives from various parts of Chennai/ROTN on Collection process/3G Billing Process/Bill Clarification, and on basic soft-skills. Have conducted ARC (Showroom Executives) Executives NHIP. Accomplishments As a Deputy Manager at Centum Learning Have received Star of the Quarter award for south zone. Have been certified as Best Trainer in PS2 (Platform Skills) level certification. (2009 April to 30-Dec-2010) Process Trainer (Voice Process-TATA DOCOMO_TN_CHN Prepaid CC (Customer Care)/ RHL (Retailer Help Line) for Allsec Technologies Limited. JOB PROFILE (Allsec Technologies Limited): Have been certified by TATA clients and Trained Pilot Phase Executives, Team Managers, Team Leads, and Quality Analysts of TN Circle on CC process from April-09. Training newly hired executives on Soft skills, Product and Process of TATA DoCoMo TN circle (CC & RHL-Based on Ops Requirement).

Conducting Refresher training for the bottom performers on Soft Skills as well as Process part, to show a measured progress on their performance in quality as well as in Productivity. Accomplishments As a Process Trainer at Allsec Have been assigned as the SPOC for Training MIS to maintain Monthly and Daily Training Tracker, Preparing MBR & QBR Presentation, maintaining Trainers manual Attendance data, Attrition analysis Trainer wise, maintain complete Refresher Data. Have been a part of recruiting executives to the TTSL process. 2

HARIKRISHNAN. M
No. 2/25, 25th Street, Thillai Ganga Nagar Nanganallur, Chennai 600 061 [email protected] Mob. # 919840656019 Res. # 044-43585754

Successful Team Initiatives To control Attrition in New Hire Training (NHT) On The Job Training (OJT) Operations Floor - SPOTLIGHT - ROOKIES

- Fun @ Work

(2008 October 2009 March) Process Trainer (Voice Process) for Sparsh BPO services. JOB PROFILE (Sparsh BPO Services): Trained newly hired executives on Soft Skills, Product and Process of Aircel prepaid ROTN circle.

Trained newly hired Team leads, Team Managers on the Product and Process of Aircel prepaid ROTN circle.

Conducted Refresher training for the bottom performers on Soft Skills as well as Process part, to show a gradual improvement on their performance in quality as well as in Productivity.

Accomplishments As a Process Trainer at SPARSH I have been a part of training Mumbai Pilot Phase candidates on Mumbai Process of Aircel for Aircel Brands launch at Mumbai from 15-Feb-09 to 07-Apr-09 at Mumbai. Have been certified by Aircel clients and Trained Pilot Phase Executives, Team Leads, and Quality Analysts of Delhi Circle from 09-Jan-09 to 09-Feb-09 at Delhi. Performed creditably and exceeded client expectations by achieving stiff performance metrics.

Have been a part of recruiting executives to the AIRCEL process. 3

HARIKRISHNAN. M
No. 2/25, 25th Street, Thillai Ganga Nagar Nanganallur, Chennai 600 061 [email protected] Mob. # 919840656019 Res. # 044-43585754

Successful Team Initiatives To control Attrition in New Hire Training (NHT) - STIMULUS.

(2006 January September 30th 2008) HTMT Global solutions, Chennai

Have trained candidates for Mail Support Non voice Airtel process for Andhra Pradesh and Kerala circles from November06 to December07.

Handled calls from January06 to October06 for inbound customer service for Bharti Airtel Ltd, the leading private telecom operator in India.

Performed creditably and exceeded client expectations by achieving stiff performance metrics.

Rendered quality customer-oriented service for various issues arising in the mobile services.

Accomplishments As a Process Trainer at HTMT Have been certified by Airtel clients as a Best trainer in one of the PS1 Level TTT Program which they had conducted for their outsourcing Partners. I have attained the given target in all the times and maintaining average certification results of more than the benchmark.

HARIKRISHNAN. M
No. 2/25, 25th Street, Thillai Ganga Nagar Nanganallur, Chennai 600 061 [email protected] Mob. # 919840656019 Res. # 044-43585754

Successful Team Initiatives To control Attrition in New Hire Training (NHT) - OPERATION NHT.

Accomplishments As a CRO (Customer Relationship Officer) Mentoring Has been an acting SME (Subject Matter Expert) handling a team of 10 people. Has been a part of the escalation desk. Has been a part of the Best Team for two months. Part Time Work Experience o Promotions - Worked with ABART as a promoter for loans to ABN-AMRO, HDFC, and ICICI. o Event Management - Worked with M.A.H.E & INSYNC as a coordinator for Raj TV MUDALVAN AWARD (In 2003, 2004, 2005 & 2006). o Worked with ABART as a coordinator for RAJAGEETHAM show for Raj TV Education 2002 2005 2001 2002 12th Standard Madras University. B. Sc Mathematics New Prince Matriculation Higher Secondary School

HARIKRISHNAN. M
No. 2/25, 25th Street, Thillai Ganga Nagar Nanganallur, Chennai 600 061 [email protected] Mob. # 919840656019 Res. # 044-43585754

Professional Skills Working well under pressure Taking up challenging tasks setup by the management and delivering results Flexibility of approach Open to changes and fresh ideas and analyzing feedbacks constructively. Working enthusiastically on own initiative as well as in a group

Strengths Honest, hard working, responsible, good communication skills, versatile, burning desire to achieve big and scale new heights and wish to thrive in a challenging environment. Personal Information Father Name Date of Birth Marital Status Languages Known (Read, Write & Speak) Hobbies & Interests : Muthukaruppiah C : 22 June 1985. : Single. : Tamil, English. (Hindi- Can Understand) : Play Guitar, Snooker, Write Poems