Mivoice 5380

MIVOICE OFFICE 400
MIVOICE 5380 / 5380 IP

AS OF VERSION R1.0
USER GUIDE
eud-1679_en / 1.0 – R3.0 – © 08.2015

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Welcome...
Welcome to the User's Guide for the desk phone MiVoice 5380 / 5380 IP for MiVoice
Office 400 communications systems.
This User's Guide will assist you with the use of your phone and introduce you step by
step to the functions and configurations.
If you require further technical support or information on other Mitel products, please refer
to our websites www.mitel.com or Mitel DocFinder.
2 MiVoice 5380 / MiVoice 5380 IP

eud-1679/1.0 – R3.0 – 08.2015

Content
Welcome... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Product and safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Limited Warranty (Australia only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Document information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Operating and display elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Key designations and sockets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Display symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Dialling and phoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using the display and operating elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Menu-guided navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Signals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Supplementary features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Making and answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using functions while in a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Organising absences from the desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Voice messages and text messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Functions for special situations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Functions with OpenCount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Functions with Mitel Alarm Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Setting functions by remote control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Organisation within the team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Personalizing your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Setting the ringing properties (Audio) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
MiVoice 5380 / MiVoice 5380 IP 3

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Hands-free and headset settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
General settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Protect yourself against calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Phone Book Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Configuring voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Configuring presence/presence profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Configuring keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Configuring Line Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Formulating functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Operator phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Information on the operator phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Setting the operator phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Using an operator phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Reception telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Information on the reception phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Operate reception telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Carrying out some settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Installation and first-time operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Equipment provided . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Setting up and mounting the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Connect MiVoice 5380 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Connect MiVoice 5380 IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
MiVoice M530 / M535 expansion key module (optional) . . . . . . . . . . . . . . . . . 136
Labelling the MiVoice M530 expansion key module . . . . . . . . . . . . . . . . . . . . . 138
Further information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Declaration Open Source Software (MiVoice 5380 IP). . . . . . . . . . . . . . . . . . . 141
Communication system and software versions . . . . . . . . . . . . . . . . . . . . . . . . 142
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

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Product and safety information
The product and document information is available here. You will also find notes
on safety, data protection and legal notes. Please read through this product and
safety information carefully.
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Data protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Limited Warranty (Australia only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Document information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

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Safety information
Failure to observe this information can be hazardous and infringe existing laws.
Connections
Always plug the phone cable connectors into the appropriate sockets. Do not
modify the connections in any way.
Mains power
Use the original power supply only. Connect the power supply only to power
sources that conform to the indications on the power supply. The device will be
inoperable when mains power of the communication system fails.
Retention of Metal Objects
Telephone receivers produce magnetic fields that can attract small metallic
objects such as pins and staples. To avoid injury, do not place the handset
where such objects can be picked up.
Maintenance
Make sure all installation and repair work is carried out by a specially qualified
technician.
Always use a soft, moistened, or antistatic cloth to clean your device. Do not
use chemicals or other chemical products.
Cost control and Data protection
1 You should protect your phone with a PIN so that no-one can make phone
20
5 calls at your expense. A code will also protect your personal settings.
Ambient conditions
Do not operate the device outside the temperature range of +5 °C to approx.
+40 °C. Avoid direct sunlight and other sources of heat.
Protect your device against the wet, excessive dust, corrosive liquids and
steam.
Do not expose your device to electromagnetic fields (electric motors, house-
hold appliances). The speech quality could be affected. To prevent interfer-
ence, avoid placing your handset in the immediate vicinity of computers,
radios, TV sets, VCRs, and other telephone sets.
Disposal
Be sure to dispose of your device, batteries and its packaging in an environ-
mentally compatible way. Electrical equipment does not belong in domestic
waste. Deposit it at a return centre.
Accessories
Use original accessories or specifically approved accessories only. The use of
other accessories may decrease performance or pose a risk to your health or
safety.

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Product information
Purpose and function
This product is part of the MiVoice Office 400 communication solution.
MiVoice Office 400 is an open, modular and comprehensive communication solution for
the business sector with several communication servers of different output and expansion
capacity, a comprehensive telephone portfolio and a multitude of expansions. They
include an application server for Unified Communications and multimedia services, an
FMC (Fixed Mobile Conversion) controller for integrating mobile phones, an open inter-
face for application developers and a multitude of expansion cards and modules.
The business communication solution with all its components was developed to cover in
full the communication requirements of businesses and organisations, in a way that is
both easy to use and maintenance-friendly. The individual products and components are
coordinated and must not be used for other purposes or replaced by third-party products
or components (unless it is to connect other approved networks, applications and tele-
phones to the interfaces certified specially for that purpose).
One number user concept:
Your system administrator can set up several phones for you that hold all the same phone
number (one number user concept). You have only one name and phone number with
which to identify yourself to your call partners, regardless of which of the phone you make
your calls. The advantage is that you can always be reached under the same phone num-
ber, regardless of where you happen to be.
With Personal call routing you can define where incoming calls shall be routed to (see
chapter "Activating personal call routing", page 62). You can determine the phone on
which a call is acoustically signalled, with Ring Alone (see chapter "Activating ring alone",
page 63). Your system administrator can set whether or not you are busy for further
incoming calls (Busy if busy). You are still able to make further outgoing calls with the
other terminals.
Call lists and contacts are available on all your phones and are automatically synchro-
nised.
An announcement is signalled on all your phones which support announcement.
User information
Document portal: www.mitel.com/docfinder

© The information, graphics and layouts featured in the user information are subject to copy-
right and may not be duplicated, presented or processed without the written consent of Mitel
Schweiz AG.

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Your product is supplied with a Quick User’s Guide, safety information and, where appli-
cable, with other product-specific information.
These and all other user documents are available for download on the Mitel DocFinder as
individual documents or as a documentation set. It is your responsibility to keep up to date
with the scope of functions, the proper use and the operation of your product.
• Make sure you have all the user documents required to operate your product efficiently
and correctly.
• Make sure that the versions of the user documents comply with the software level of
the MiVoice Office 400 products used and that you have the latest editions.
• Always read the user documents first before you put your product into operation.
• Store the user information within easy reach and refer to it whenever uncertainties
arise in connection with the use of the product.
• When handing over your product to others, make sure you enclose the relevant user
information.
Trademarks
Mitel® is a registered trademark of Mitel Networks Corporation.
Bluetooth® is a registered trademark of Bluetooth SIG, Inc. All other trademarks, product
names and logos are trademarks or registered trademarks of their respective proprietors.
The designations used in this manual for software and hardware are registered trade-
marks and are thus subject to the relevant regulations.
Exclusion of liability
Not valid for Australia. See chapter "Limited Warranty (Australia only)", page 9 for the lim-
ited warranty in Australia.
All parts and components of the MiVoice Office 400 communication solution are manufac-
tured in accordance with ISO 9001 quality guidelines.
The relevant user information has been compiled with the utmost care. The functions of
the MiVoice Office 400 products have been tested and approved after comprehensive
conformity tests. Nonetheless, errors cannot be entirely excluded. The manufacturers
shall not be liable for any direct or indirect damage that may be caused by incorrect han-
dling, improper use, or any other faulty behaviour. Potential hazards are mentioned in the
relevant places in the user information. Liability for loss of profit shall be excluded in any
case.

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About Mitel
Mitel® (Nasdaq:MITL) (TSX:MNW) is a global leader in business communications that
easily connect employees, partners and customers - anywhere, anytime and over any
device, for the smallest business to the largest enterprise. Mitel offers customers maxi-
mum choice with one of the industry’s broadest portfolios and the best path to the cloud.
With more than US$1 billion in combined annual revenue, 60 million customers world-
wide, and #1 market share in Western Europe, Mitel is a clear market leader in business
communications. For more information, go to www.mitel.com.
Data protection
Protection against listening in and recording
The MiVoice Office 400 communication solution comprises features which allow calls to
be monitored and recorded without the call parties noticing. Please note that these fea-
tures can only be used in compliance with national data protection provisions.
Limited Warranty (Australia only)

The benefits under the Mitel Limited Warranty below are in addition to other rights and
remedies to which you may be entitled under a law in relation to the products.
In addition to all rights and remedies to which you may be entitled under the Competition
and Consumer Act 2010 (Commonwealth) and any other relevant legislation, Mitel war-
rants this product against defects and malfunctions in accordance with Mitel’s authorized,
written functional specification relating to such products during a one (1) year period from
the date of original purchase ("Warranty Period"). If there is a defect or malfunction, Mitel
shall, at its option, and as the exclusive remedy under this limited warranty, either repair
or replace the product at no charge, if returned within the warranty period.
Repair Notice
To the extent that the product contains user-generated data, you should be aware that
repair of the goods may result in loss of the data. Goods presented for repair may be
replaced by refurbished goods of the same type rather than being repaired. Refurbished
parts may be used to repair the goods. If it is necessary to replace the product under this
limited warranty, it may be replaced with a refurbished product of the same design and
colour.

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If it should become necessary to repair or replace a defective or malfunctioning product

under this warranty, the provisions of this warranty shall apply to the repaired or replaced
product until the expiration of ninety (90) days from the date of pick up, or the date of ship-
ment to you, of the repaired or replacement product, or until the end of the original war-
ranty period, whichever is later. Proof of the original purchase date is to be provided with
all products returned for warranty repairs.
Exclusions
Mitel does not warrant its products to be compatible with the equipment of any particular
telephone company. This warranty does not extend to damage to products resulting from
improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or nat-
ural causes such as storms or floods, after the product is in your possession. Mitel will not
accept liability for any damages and/or long distance charges, which result from unauthor-
ized and/or unlawful use.
To the extent permitted by law, Mitel shall not be liable for any incidental damages, includ-
ing, but not limited to, loss, damage or expense directly or indirectly arising from your use
of or inability to use this product, either separately or in combination with other equipment.
This paragraph, however, is not intended to have the effect of excluding, restricting or
modifying the application of all or any of the provisions of Part 5-4 of Schedule 2 to the
Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such
a provision or any liability of Mitel in relation to a failure to comply with a guarantee that
applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
This express warranty sets forth the entire liability and obligations of Mitel with respect to
breach of this express warranty and is in lieu of all other express or implied warranties
other than those conferred by a law whose application cannot be excluded, restricted or
modified. Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also entitled
to have the goods repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
Warranty Repair Services

Procedure: Should the product fail during the warranty period and you wish to make a
claim under this express warranty, please contact the Mitel authorized reseller who sold
you this product (details as per the invoice) and present proof of purchase. You will be
responsible for shipping charges, if any.
Limitation of liability for products not of a kind ordinarily acquired for personal, domestic or
household use or consumption (e.g. goods/services ordinarily supplied for business-use).

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Limitation of liability
1.1 To the extent permitted by law and subject to clause 1.2 below, the liability
of Mitel to you for any non-compliance with a statutory guarantee or loss or
damage arising out of or in connection with the supply of goods or services
(whether for tort (including negligence), statute, custom, law or on any
other basis) is limited to:
a) in the case of services:
i) the resupply of the services; or
ii) the payment of the cost of resupply; and
b) in the case of goods:
i) the replacement of the goods or the supply of equivalent goods; or
ii) the repair of the goods; or
iii) the payment of the cost of replacing the goods or of acquiring equiv-
alent goods; or
iv) the payment of the cost of having the goods repaired.
1.2 Clause 1.1 is not intended to have the effect of excluding, restricting or
modifying:
a) the application of all or any of the provisions of Part 5-4 of Schedule 2
to the Competition and Consumer Act 2010 (the ACL); or
b) the exercise of a right conferred by such a provision; or
c) any liability of Mitel in relation to a failure to comply with a guarantee
that applies under Division 1 of Part 3-2 of the ACL to a supply of goods
or services.
After Warranty Service

Mitel offers ongoing repair and support for this product. If you are not otherwise entitled to
a remedy for a failure to comply with a guarantee that cannot be excluded under the Aus-
tralian Consumer Law, this service provides repair or replacement of your Mitel product,
at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For fur-
ther information and shipping instructions contact:
Manufacturer: Note:
Mitel South Pacific Pty Ltd ("Mitel") Repairs to this product may be made only
Level 1, 219 Castlereagh Street by the manufacturer and its authorized
Sydney, NSW2000, Australia agents, or by others who are legally
Phone: +61 2 9023 9500 authorized. Unauthorized repair will void
this express warranty.

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Document information
Communication system and software versions
Some communication systems or software versions do not support all the features. The
corresponding text sections are identified by a letter inside square brackets. The chapter
"Communication system and software versions", page 142 indicates which software ver-
sions support the relevant features.
Document designation
• Document number: eud-1679
• Document version: 1.0
• Based on MiVoice Office 400 R3.0
• Valid as of MiVoice Office 400 R1.0
• In PDF Viewer, click on this link to download the latest version of this document:
https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1679_en.pdf?get&DNR=eud-1679
• Copyright © 08.2015 Mitel Networks Corporation

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Operating and display elements
The sections below provide an overview and usage notes on which keys and sock-
ets are available on your phone.
Key designations and sockets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Display symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

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Key designations and sockets
6 7 1 8 2 18 17 18 17

3!L>3<<B
+==@:<%,
)<EL
10
11 12
13 14
Ctrl Alt
15 9 16 3 4 5 20 19
1 Display
• In the upper area: status display with symbols.
• Status display with symbols, current displays on telephone traffic
• In the lower area: display of the available Foxkey functions.
2 LED indicator
• Left LED flashes: Call.
• Right LED is lit: Voice message, message, or callback.
3 Alpha keyboard
Enter letters.
☛
4 Digit keys
Enter digits.
5 Hands-free microphone
6 Navigation key
• Upward: Opens Activated features.
• To the right: Opens the Menu.
• Downward: Opens Settings.
• General: Scrolls forwards/backwards in the menu, navigates lists.
7 Correction key
Delete the last character or go back one step in the menu. c

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8 Foxkey
Executes displayed function using the key. Foxkeys can be freely
configured.
9 Volume/cursor keys
Adjusts volume.
10 Presence key with LED

Preconfigured as presence menu. The Presence key can be config-
ured as a function key or digit key.
11 Phone book key
Opens phone books.
12 Redial key
Selects the phone numbers last dialled.
13 Microphone key
Hands-free or handset microphone off / on.
14 Loudspeaker key
Hands-free operation on/off.
15 Call key
Set up / answer a call.
16 End key
• Ends a call.
• Exits input without saving and goes back to the idle state.
17 Configurable keys/line keys with LED on MiVoice M530 expan-
sion key module (optional)
Freely configurable as number, function or Team key:
• Number key with two storage locations: Press once for first call
number, press twice for second call number (only MiVoice M530).
• Function key: Activate / deactivate function.
• Team key: Call or pick up a call. Announcement to a team partner
(press twice).
If preconfigured as a Line key: Set up or answer call via line.
Configure key: press and hold down.

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18 Write-on labels on MiVoice M530 expansion key module

(optional)
Write-on labels for the configurable keys can be found on the Mitel
DocFinder. You can fill out the fields directly on your PC and then
print out the labels.
19 Shift key on MiVoice M535 expansion key module
Switch between the 3 views. Press 1 x each to display the next
level.
20 LED display on MiVoice M535 expansion key module
Indicates which of the 3 levels is activated.
Display symbols
Display symbols on the phone
Status information
Detailed information available Other Foxkeys available (Foxkey)
Search mode Function activated
Entries in call list New text messages
Forwarding activated Call Forwarding on No Reply acti-

vated
New voice messages • Voice message retrieved

• Voice mail greeting with possibil-
ity to leave a voice message
Voice mail greeting without possi-

bility to leave a voice message
New forwarded voice message[a] Retrieved forwarded voice mes-

sage[a]
Hi-Q™ during a call (enhanced Data and voice encryption (only

audio quality) (only MiVoice 5380 IP)
MiVoice 5380 IP)

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Status information
Call parked Retrieve parked call (Foxkey)
Activate discreet ringing Melody deactivated
Microphone deactivated Loudspeaker/hands-free mode

activated
Headset mode activated Telephone barred
Bluetooth activated (MiVoice 5380 Bluetooth device connected

only) (MiVoice 5380 only)
Call recording [a]
Phone book
Business number Private number
Mobile number
Presence state
Available (default) Absent
Meeting Busy
Not available
MiVoice M535 display symbols
Expansion key module

Business number Private number
Mobile number Line key

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Dialling and phoning
The following sections explain how to make phone calls simply and the functions
your phone offers you whenever you receive a call.
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

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Answering calls
This section explains the procedure for answering a call.
Answering a call
Your phone is ringing and the indicator LED is flashing. To answer the call, proceed as
follows.
Pick up the handset.
Note:
If the caller's phone number is received, it is shown on the display. If the
phone number is stored in the private phone book or in the system, the
display also shows the corresponding name.
Hands-free operation:
Press the Call key or Loudspeaker key.
Notes:
• To find out how to make phone calls with the headset, refer to the
chapter "Using a headset", page 23.
• To find out how to make phone calls in hands-free mode or in auto-
matic hands-free mode, refer to the Chapter "Using your phone in
hands-free mode", page 22 and the Chapter "Automatic hands-free
mode", page 79 respectively.
Ending a call
You want to end the call.
After the call the call duration is indicated. Call charges are also displayed after any exter-
nal call which you initiated, provided your provider supports this function.
Put the handset on-hook.
Ending a call in hands-free mode:

Press the End key or Loudspeaker key.
Notes:
• To find out how to make phone calls in hands-free mode or in auto-
matic hands-free mode, refer to the Chapter "Using your phone in
hands-free mode", page 22 and the Chapter "Automatic hands-free
mode", page 79 respectively.

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Making calls
This section explains the different ways you can make a call with your phone.
Dialling with the phone number

You want to call someone and key in that person's phone number.
With call preparation you can enter a phone number without it being dialled automatically,
so you have time to check the number and, if necessary, correct it. The number is not
dialled until you go off-hook, for example by picking up the handset.
For the communication system (communication server, OIP, Microsoft Outlook, TwixTel)
to identify an external number it is recommended to enter the number in canonical format
(+Country Code (Region Code) Phone Number). Press the key to insert +. You can
enter the phone number in one of the following formats:
• 0-004132655xxxx
• 004132655xxxx
• 9-004132655xxxx
• +41 (32) 655xxxx
<Phone number> Enter a phone number in call preparation.

Press the key to enter +.
You can use the Correction key to delete any incorrect character.
☛
Or:
Press the Call key or the Call Foxkey.
➔The user is called.

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Dialling with redial

You want to call a person you have already called.
In the last-number redial list your phone automatically stores the phone numbers of the
persons you have already called, complete with their names, where available. You can
now call the person in question using this last-number redial list.
The last-number redial list has a maximum of 10 entries.
Press the Redial key.

➔Redial list is displayed.
Press the Redial key several times or press the down navigation key to
scroll through all the phone numbers you last dialled.

➔The phone number displayed is dialled.
Using your phone in open listening mode

You want other people in the room to be able to listen in to the call.
The open listening function lets you activate the loudspeaker in addition to the handset.
During a call:
Press the Loudspeaker key.
➔Open listening is now activated, is displayed.
Note:
You can continue with the call as usual using the handset.
Deactivating open listening:
Press the Loudspeaker key a second time.
➔Open listening is now deactivated.
Note:
To end a call in open listening mode, you need to press the Loudspeaker
key and hang up the phone. If you merely replace the handset, the phone
switches to the hands-free mode.

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Using your phone in hands-free mode

You want other people to join the conversation or to have your hands free while making
the call.
The hands-free mode function activates the loudspeaker and the microphone.
During a call:
Press the Loudspeaker key.
➔Open listening is now activated, is displayed.
➔The hands-free mode is now activated, is displayed.
Notes:
• Make sure the hands-free microphone is not obstructed.
• The sound quality is improved if you set the volume of your phone to a
low setting.
To continue the call with the handset:
➔The loudspeaker and hands-free microphone are now deactivated.
Notes:
• To find out how to activate the automatic hands-free mode, refer to the
Chapter "Automatic hands-free mode", page 79.
Muting the microphone

In the middle of a call you want to talk briefly with other persons in the room without your
call partner hearing your conversation.
You can switch the microphone on and off during a call.
Switching the microphone off:

Press Microphone key.
➔The microphone is deactivated, is displayed.
Switching the microphone back on:
Press the Microphone key once again.

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Using a headset
To make a phone call with the headset.
If you answer a call in headset mode using the Call key or Loudspeaker key, the call is
provided on the headset. Alternatively you can also answer the call by picking up the
handset.
Notes:
• A corded and a Bluetooth headset cannot be connected in parallel.
• If you loose the radio contact with a Bluetooth headset, you can go back into the radio
area without being disconnected from the active connection.
Your phone is ringing and the indicator LED is flashing. To answer

the call, proceed as follows:
Press the Call key or Loudspeaker key.
➔The call is provided on your headset.
Open listening Press the Open listening Foxkey.
➔The phone’s loudspeaker is activated.
Hands-free Press the Hands-free Foxkey.
➔The phone’s microphone is switched on and the headset microphone
is switched off.
Headset Press the Headset Foxkey.
➔Back to the headset mode.
Ending a call:
Press the End key or Loudspeaker key.
Notes:
• To find out how to activate the headset, refer to the chapter "To acti-
vate headset mode", page 79.
• To find out how to connect a Bluetooth headset, refer to chapter "Acti-
vate Bluetooth operation and Bluetooth device (MiVoice 5380 /
5380 IP only)", page 82.
• To call a user, select the user’s phone number and press the Call key
or Loudspeaker key.
• For more information refer to your headset’s operating instructions.

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Using the display and operating elements
The following sections explain how to operate your phone quickly and simply.
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Menu-guided navigation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

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Display
Display symbols and display text
New events such as a call in your absence, a new message or activated functions (e.g.
Forwarding) are signalled on the display in the idle state by a symbol or a display text.
You can then use the relevant Foxkey to call up the information.
>> If more Foxkeys are available:

Press the >> Foxkey.
Retrieving detailed information:

Press the right navigation key.
Function activated:
The activated function or selected setting is indicated by a check
mark.
Close Deleting the display text:
Press the Close Foxkey.
➔The display returns to the idle state; the function remains activated.
Keys
Using the Foxkey
The Foxkey has variable functions. These functions are displayed above the key. Several
contacts are stored under the broad Foxkey, which means you need to press the Foxkey
precisely under the function you want.
Press the Foxkey on the place where the function you want appears
on top of the display.
<long> Keep the Foxkey held down for a moment (about 2 seconds).
Using the MiVoice M535 expansion key module

The configurable keys of the expansion key module MiVoice M535 can be operated as
the other configurable keys. In addition, there are the following extensions:
• If you remove a MiVoice M535 or if you modify the order of the connected expansion
key modules, the keys configuration does not change.

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• The MiVoice M535 Display contrast applies to all connected MiVoice M535 expansion
key modules.
• The MiVoice M535 display’s Backlight setting is taken from the phone.
• MiVoice M535 has 3 levels with 15 configurable keys each.
Shift key:
Allows to switch between the 3 levels. Press 1 x each to display the
next level.
LED display:
Indicates which level is activated.
➔If, for example, you are on level 3 of the MiVoice M535 expansion
key module and an event occurs on level 1, the event is signalled
by the red blinking LED in position 1.
Input
Digit keys
You can use the digit keys for entering digits and passwords and for Quickdial. The char-
acters are assigned to the keys as follows:
1 ABC2
abc2
DEF3 GHI4
def3 ghi4
JKL5 MNO6
jkl5 mno6
PQRS7 TUV8
pqrs7 tuv8
WXYZ9 0
wxyz9
* #

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Alpha keyboard
The alpha keyboard lets you write as you would on a keyboard. The letters and special
characters available are as follows:
Key <Key> Shift key + Control key [Strg] + < Key> Control key + Shift key + <
<Key> Key>
A a A äáàâãåæ ÄáàâÃÅÆ
B b B
C c C ç Ç
D d D
E e E éèêë ÉèêË
F f F
G g G
H h H
I i I ïíìî ïíìî
J j J
K k K
L l L
M m M
N n N ñ Ñ
O o O öóòôõø ÖóòôÕØ
P p P
Q q Q
R r R
S s S ß
T t T
U u U üúùû Üúùû
V v V
W w W
X x X
Y y Y ÿ
Z z Z
@ @ @
+ + + -.?!,:;’"/\()=<>%£$
¥ª&§¿¡€

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Switching between upper and lower case

You want to switch between upper and lower case while making an input in text mode.
Upper-case input is automatically activated when the first letter is entered. The text mode
then automatically switches to lower-case input. Hold and press down the shift key to
enter the first letter in lower case.
Correcting your input

You notice you have entered a wrong digit or character. You can either delete the input
one character at a time or cancel the entire input.
To delete the last character:

c Press the Correction key.
Note:
With the navigation key you can go straight to the character you want
to delete.
End input without saving:
Press the End key.
Moving the Cursor

You want to go to a certain character for an input or correction.
With the navigation key you can move the cursor to the left or right.
Move the cursor with the horizontal navigation key.

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Menu-guided navigation
Accessing the menu
The phone is in standby mode:
Menu Press the Menu Foxkey.

➔The first menu entry is displayed.
Use the vertical navigation key to scroll through the menu entries.
Select Press the Select Foxkey.

➔Accessing the displayed menu.
Using the navigation key

You can retrieve a particular menu entry even more simply and efficiently using the navi-
gation key. You can scroll vertically and horizontally through the different menu entries.
Horizontal navigation key:

Left: Scrolling back through the menu
Right: opens displayed menu, scrolls forward through the menu,
retrieves detailed information.
Vertical navigation key:
Bottom: Open Settings, scroll downwards in the list.
Top: Open Activated features , scroll upwards in the list.
Undoing actions
To cancel operating steps, proceed as follows:
End input without saving:

Press the End key.
Back to the idle state in the menu:
Press the End key.

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Other navigation possibilities

Scrolling back through the menu:
c Press the Correction key.
Resetting activated features

You can deactivate again all the activated functions (e.g. Forwarding, Barring).
Menu Press the navigation key up.

➔All the activated functions are now displayed.
Or:
Retrievable also via menu: Menu > Activated features.
Reset Reset the function in question.
➔The function is now deactivated.
Signals
Indicator LED signals
Depending on the situation the indicator LEDs either flash or remain steadily lit.
LED State Description
Flashes fast Incoming call
Flashes slowly Appointment call
• New voice message or new text message

Lit
• Callback
Note:
For an explanation of the indicator LED on expansion module MiVoice M535,
see chapter "Using the MiVoice M535 expansion key module", page 25.

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Supplementary features
The following sections explain the supplementary features provided by your phone
for more efficient use.
Making and answering calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Using functions while in a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Organising absences from the desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Voice messages and text messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Functions for special situations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Functions with OpenCount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Functions with Mitel Alarm Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Setting functions by remote control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Organisation within the team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

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Making and answering calls

This section explains some convenient features provided by your phone for mak-
ing a call.
Dialling by name
You want to make a call by entering a name.
Requirement: The name and the corresponding call number are stored in one of the sys-
tem’s phone book or in an external phone directory connected to the system.
For dialling by name, enter the corresponding letters until the user you want or a list is dis-
played.
The surname and first name have to be separated by a space, for example "no s" for
Noble Stephen. Ask your system administrator whether you should start with the surname
or the first name.
Note:
The response time may vary greatly depending on the size and the number of phone
books connected.
<Name> Enter the first few letters of the name you want until the user or a list
appears. Select the phone number you want.
➔ is displayed.
☛
Note:
If the phone is unable to find a matching user, List empty will appear on
the display.
Dialling from the phone book

You want to search a user in one of the connected phone books.
The surname and first name have to be separated by a space, for example "no s" for
Noble Stephen. Ask your system administrator whether you should start with the surname
or the first name.
Notes:
• To find out to create a new contact in your private phone book, refer to the chapter
"Creating a new phone book entry", page 88.
• To find out to look for a contact in your private phone book, refer to the chapter "Dialling
from private contacts", page 33.

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Press the phone book key.
Search entry 1. Scroll to Search entry and press the Select Foxkey.
2. If required, enter the first few letters of the name you are looking for
(first name and surname separated by a space) until the user or a list
is displayed.
Scroll through the list until the user you want is displayed. Select the
phone number you want.
Notes:
• The search function is not affected by upper/lower case and special
characters.
• When searching in external phone books you must always enter por-
tions of the first and last name and possibly of the town name.
Dialling from private contacts

You want to call one of your private contacts.
You can search for and select a contact in your private phone book.
Private contacts 1. Scroll to Private contacts and press the Select Foxkey.
2. For the first letter of the name you are looking for keep pressing the
corresponding digit key until the list display the letter (e.g. press the
digit 7 three times to obtain the letter R).
➔The display jumps to the first entry that begins with R.
Scroll through the list until the user you want is displayed. Select the
phone number you want.

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Dialling from external phone books

If you select Advanced search, you can search directly in the connected external phone
books. This function is not available if no external phone book is connected.
The surname, first name and town each have to be separated by a space, for example
"no s so" for Noble Stephen in Solothurn. Ask your system administrator whether you
should start with the surname or the first name.
Advanced search 1. Scroll to Advanced search and press the Select Foxkey.
2. Enter the first few letters of the name you want (first and last name sep-
arated by a space). If required, enter the first few letters of the town’s
name (name and town name separated by a space) until the user or a
list is displayed.
Scroll through the list until the user you want is displayed.

Notes:
• The search function is not affected by upper/lower case and special
characters.
• When searching in external phone books you must always enter por-
tions of the first and last name and possibly of the town name.
Dialling from the call list of unanswered calls

You want to call someone who has previously tried to reach you.
Your phone automatically stores the phone number of this user in a call list and the dis-
play shows Missed calls. You can now call the person back using this call list.
The call list of unanswered calls contains a maximum of 10 entries.
Show Calling a user back:

Press the Foxkey Show.
➔The display shows a list of the last unanswered calls.

➔The phone number displayed is dialled. Once the call has been suc-
cessfully connected, the entry is deleted from the call list.

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Close Hiding the "Missed calls" display:

➔Hides the display. The entry remains stored in the list of the last unan-
swered calls, is displayed.
Note:
The call list of unanswered calls can also be selected using the menu:
Menu > Call lists > Unanswered calls.
Dialling from the call list of answered calls

You want to call back someone whose call you answered.
Your phone automatically stored the person's phone number on the list of answered calls.
You can now call the person back using this call list.
The list of answered calls contains a maximum of 10 entries.
Call lists Scroll to Call lists and press the Select Foxkey.
Answered calls Scroll to the Answered calls call list and press the Ok Foxkey.
➔The display shows the list of the last calls.

Dialling with redial

You want to call a person you have already called.
In the last-number redial list your phone automatically stores the phone numbers of the
persons you have already called, complete with their names, where available. You can
now call the person in question using this last-number redial list.
The last-number redial list has a maximum of 10 entries.

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Press the Redial key.

➔Redial list is displayed.
Press the Redial key several times or press the down navigation key to
scroll through all the phone numbers you last dialled.

Note:
Redial list can also be selected using the menu: Menu > Call lists >
Redial.
Selecting with configurable Foxkey

You want to call someone whose phone number is stored under a Foxkey.
You can dial the person by pressing the corresponding position on the Foxkey.
To find out how to configure a Foxkey, refer to the chapter "Configuring keys", page 93.
Press the configurated Foxkey.

➔The key’s allocated phone number is shown on the display.
Selecting with a configurable key on the MiVoice M530 / M535

expansion key module (optional)
You want to call someone whose phone number is stored under a configurable key of the
MiVoice M530 or MiVoice M535 expansion key module.
You can dial the person by pressing the corresponding key.
To find out how to configure a configurable key, refer to the chapter "Configuring keys",
page 93.
Note:
To be able to store a phone number on a configurable key, you need to have connected
a MiVoice M530⁄MiVoice M535 expansion key module. Contact your system adminis-
trator for more information.

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<1x short> Activate the key's first allocated phone number:

Press the key once.
➔The key’s first allocated phone number is displayed.
< 2x short> Activate the key's second allocated phone number (MiVoice M530
only):
Press the key twice in quick succession.
➔The key’s second allocated phone number is displayed.
➔The phone number is dialled.
Requesting a callback
You want to talk to a certain person. The person is busy or does not answer. You can
make callback requests to both internal and external users. Not all providers support this
function.
If the called party is busy, you can activate an automatic callback. In this case, your phone
will start ringing as soon as the party you are trying to reach goes on-hook. When you pick
up the handset, the person you want to call is dialled directly.
If the called party does not answer, you can also request a callback. The user then
obtains a message indicating your callback request on his display.
You called someone and hear the busy tone or the ring-back tone.
Callback To activate a callback request:
Press the Callback Foxkey.
➔You hear the acknowledgement tone.
➔The display shows Call expected.
Close Back to the idle state:
➔Callback remains activated.
Note:
The callback is stored in Menu > Activated features as long as it was not
answered or cancelled by the system.
Reset Reset callback:
Press the Reset Foxkey.
➔Callback is deactivated.
Note:
You can only have 1callback activated at a time and only 1 callback can
be expected from you. Your callback request will automatically be can-
celled by the system after about half an hour.

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To answer the callback request

Someone has asked you to call back. You can tell this from the lit attention LED in the idle
state. The display shows Callback requested.
Call To answer the callback request:

Press the Call Foxkey.
Delete Clear callback:
Press the Delete Foxkey.
➔Callback is deleted.
Note:
The callback can be changed via Menu > Activated features > Delete or
Call as long as it was not answered or cancelled by the system.
Deflect a call during the ringing phase

You do not want to answer a call yourself but deflect it to another user.
With the function Deflect you can deflect calls to an internal or external user or to the
voice mail during the ringing phase.
Your phone is ringing and the indicator LED is flashing. To deflect the call, proceed as follows.
Deflect Press the Deflect Foxkey.
<Phone number> Enter the phone number and confirm with the Ok Foxkey.
➔The call is deflected to the user you want.
☛
Notes:
• You can also search in the phone book, last-number redial list or call
list for the phone number of the person you are looking for.
• If the user you want to deflect to is busy, the call will not be deflected.
The display shows Busy and your phone still rings.
Reject a call during the ringing phase

You do not want to answer a call.
You can reject a call already during the ringing phase.
Reject Press the Reject Foxkey or the End key.

➔The connection is rejected and, depending on the system configura-
tion, the caller obtains the busy tone or he is forwarded to a preconfig-
ured destination.

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Call waiting on an internal user

You want to talk to an internal user. However, the person is busy.
As a result of your call waiting, the person hears a call waiting tone and your phone num-
ber or name appears on his display. The user has the possibility of answering, deflecting
or rejecting your call.
Requirement: It is essential that the internal user has not barred the Call waiting function
on his phone (for configuration see the chapter "Activating protection against call types",
page 87).
Ask your system administrator whether the Call waiting function is enabled on the system.
Call waiting User is busy:

Press the Call waiting Foxkey.
➔You hear the dialling tone.
Note:
If the person rejects your call request or if call waiting is not possible, the
call is, depending on the system’s configuration, disconnected (busy
tone) or forwarded to a preconfigured destination.
Answering call waiting

You are in a call and hear the call waiting tone. Another user is urgently trying to reach you.
You can either answer, deflect or reject the call.
Answer Answering the call:

Press the Answer Foxkey.
➔The first call party is put on hold. You are now connected with the party
who initiated the call waiting.
Note:
For more detailed information on how to broker between callers or set up
a conference, please refer to the Chapters "Brokering between an
enquiry call party and your call partner", page 42 and "Making a confe-
rence call", page 43 respectively.
Deflect Deflect call:
Press the Deflect Foxkey.
<Phone number> Enter the user’s phone number and confirm with the Ok Foxkey.
➔Call-waiting party is put through.
☛
Note:
You can also search in the phone book, last-number redial list or call list
for the phone number of the person you are looking for.

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Reject Rejecting the call:

Press the Reject Foxkey or the End key.
➔You remain connected with your original call partner. Depending on
the system configuration the call-waiting party hears the busy tone or
he is forwarded to a preconfigured destination.
End call Ending a current call:
Press the End call Foxkey.
➔The first call is terminated. You are now connected with the party who
initiated the call waiting.
Starting an announcement
You want to address internal users directly via their loudspeaker – where available –,
without waiting for a reply (similar principle to that of an intercom system).
Requirement: It is essential that the internal user has not barred his phone against
announcement (for configuration see the chapter "Activating protection against call
types", page 87).
Notes:
• Intercom (duplex mode) is a special form of announcement whereby the phone of the
called user immediately transforms your announcement into an internal connection.
Depending on the system configuration your call party can answer your announcement
directly in intercom, without having to press a key. Contact your system administrator
for more information.
• If the called user has several phones in the one number user concept with activated
hands-free, any phone (the quickest) answers the call.
Announcement Press the Announcement Foxkey.
<Destination> Select destination (User or Group) and confirm with the Ok Foxkey.
<Phone number> Enter the phone number and confirm with the Ok Foxkey.
➔User is made aware of the announcement. You can now talk.
☛
Note:
Or:
You can also start the announcement using Menu > Call features >
Announcement > User/Group.

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Receiving an announcement
You are made aware of the announcement by an acoustic signal, the display shows
Announcement. You will be addressed via your loudspeaker.
You have the following possibilities for answering the announcement:
• You can stop the announcement.
• You can listen to the announcement as a phone call.
• Depending on the system configuration you can answer the announcement directly in
intercom, without having to press a key.
To continue the announcement as a phone call:

➔You are now connected to the person who initiated the announcement.
Note:
If the announcement was started to a group, all the other recipients of the
announcement are excluded.
To stop the announcement:
Press the End key.
Answering the announcement in intercom:
Answer the announcement directly without pressing a key.
Private call with PIN

You want to make a private call on your phone or on a third-party phone.
With the aid of your PIN you can use any phone to make an external call with your own
personal settings, even if that phone is locked for external calls. The called party's display
shows your personal phone number and not the number of the phone from which you are
making your call. Any call charges incurred will be charged to you.
The call number dialled is not stored in the last-number redial list.
<Function code> 1. Enter function code #46 followed by your internal call number.
2. Enter your PIN.
☛ 3. Enter the external call number directly, without the exchange access digit.

➔The phone is now enabled. The external user is called.
Note:
The default PIN setting "0000" is not accepted. First change the PIN as
described in chapter "Changing the PIN", page 84 or use the function
code *47 (see User Guide Function Codes on the Mitel DocFinder). If
you have forgotten your PIN, your system administrator can reset it to the
default setting.

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Using functions while in a call

This section explains the different options provided by your phone while you are in
a call.
Enquiry call during a call

You want to call someone else briefly without losing your current call partner. Then you
want to resume your conversation with your original call partner.
With the Enquiry function you can call someone else in the middle of a call and put your
original call partner on hold. You can make enquiry calls to both internal and external
users.
Enquiry You are making/taking a call:

Press the Enquiryl Foxkey.
<Phone number> Enter the phone number of the enquiry call party.
➔Enquiry call party is called; first call partner is on hold.
☛
Note:
End call To end the enquiry call:
Press Foxkey End call or the End key.
➔You are now back through to your original call partner.
Notes:
• If your enquiry call party hangs up and you also go on-hook by mistake,
you will hear a continuous ringing signal for 10 seconds to draw your
attention to the person still on hold. If you press the Call key during the
continuous ringing, you will be reconnected with your first call partner.
• If the other user does not answer, you can cancel the enquiry call with
the End call softkey and take back the first call.
Brokering between an enquiry call party and your call partner

You are talking with an enquiry call party and have your original call partner on hold. You
want to be able to switch back and forth between the two.
In an enquiry call you can use the brokering function to switch back and forth between an
enquiry call party and the party on hold. Brokering is possible with both internal and exter-
nal users. You can also broker between conference parties as a group and an enquiry call
party.

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Brokering Brokering:
Press the Brokering Foxkey.
➔Your call partner changes. The other call party is put on hold.
End call To terminate the current connection:
Press the End call Foxkey.
➔Call party disconnected. Connected with the call party on hold.
Making a conference call

You are in a call and have a call party on hold at the same time. You want to include the
party on hold in the conversation and hold a conference call.
With the conference function you can include a call party on hold in the current conversa-
tion. From the conference call you can initiate an enquiry call to someone else. You can
broker between the parties of the conference and the enquiry call party.
Depending on the system configuration, a conference call can consist of up to 6 confer-
ence participants. You can hold a conference call with internal and external users.
Conference To connect the call party on hold:

Press the Conference Foxkey.
➔The call party on hold is now included in the call.
Note:
Depending on the system configuration you may hear an attention tone.
Leaving a conference call:
➔The other conference parties remain in the call.
Transferring a call partner

You want to put your call partner through to someone else.
With the Enquiry function you can connect your call partner with someone else. You can
connect internal and external users with one another.
Enquiry You are making/taking a call

Press the Enquiry Foxkey.
<Phone number> Enter the phone number of the enquiry call party.
➔Enquiry call party is called; first call partner is on hold.
☛
Note:

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Connecting with notification:

Wait until the person has answered the call. Announce the call party.
Connect Put the handset on-hook or press the Connect Foxkey.
➔Your first call partner and the other person are now connected with
each other.
Note:
If the other user does not answer, you can cancel the enquiry call with the
End call softkey and take back the first call.
Connecting without notification:
Wait for the first ringing tone, then hang up.
➔The other party is then called directly by your first call partner.
Note:
Recall: If the other party does not answer, the call comes back to your
phone.
Parking a call partner

You want to put your call partner on hold without using a phone line as a result.
You can park your call partner locally and take back at each phone assigned to you.
You can also allocate the Park function to a freely configurable key (see chapter "Confi-
guring keys", page 93).
Park Press the Park Foxkey.

➔Your call partner is now parked locally; is displayed.
[P] To retrieve a parked call party:

Press the [P] Foxkey.
➔Connected in hands-free mode.
To phone with the handset:
Notes:
• With the End key the display returns to the idle state. As long as your
call partner does not hang up, he remains parked. You can retrieve
your parked call party using Menu > Activated features > [P].
• The function code for central parking can be found in the User Guide
Function Codes on the Mitel DocFinder.

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Recording a call
You want to record an active call with your call partner.
You can record an active conversation if you have been authorized to do so by your sys-
tem administrator[a]. Your call party can be an internal or an external user. The recordings
are made and backed up only as .wave files in your individual e-mail boxes. For this, you
must configure at least one e-mail address in the communication system. Contact your
system administrator for more information.
You can start recording calls in the following situations:
• during an active call;
• During a conference call (with maximum two participants)
• During an incoming/outgoing call
• in call preparation;
• During dialling with a busy line.
Call recording only starts when the connection is set up. Therefore, no ring-back tones or
wait tones are recorded.
Call recording is temporarily interrupted during an enquiry and an e-mail is sent with the
recording made up till then. Recording restarts automatically once the call connection with
the enquiry call party is set up and/or once the call connection with the first correspondent
is restored.
The maximum recording time for each .wave file depends on the system configuration.
When the predefined or maximum recording time is reached, the recording stops auto-
matically, the file is sent to your e-mail address and a new recording starts at the same
time. Contact your system administrator for more information.
Notes:
• Recording calls may infringe on your national data protection provisions or be permit-
ted only under certain circumstances. If you intend to use this function notify your call
party in advance.
• You cannot record a conversation involving more than two call parties (enquiry call,
conference). The recording is automatically stopped if you park your call party or put
him on hold.
You can start or end call recording with the Foxkey or with a configurable key.

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Record/Stop Recording a call:

Record Foxkey or function key for Call recording, as soon as you have an
incoming/outgoing call or an active call.
➔Call is recorded is displayed on screen.
End the recording with the Stop Foxkey.
➔The recording is sent to your e-mail address.
Note:
The LED on the function key remains lit while the recording is in pro-
gress. The LED starts to flash before the recording reaches its maximum
preset duration. Once the maximum duration is reached (or the memory
is full), the recording is stopped and the LED goes off.
Call recording overview:
You can find the call recording overview in your e-mail box.
Organising absences from the desk

This section explains the different options provided by your phone when you want
to leave your desk.
The presence function enables you on the one hand to quickly set your personal
presence state and hence to route the incoming calls to the destination you want. It
also tells you directly whether the user you want is reachable or absent without you
having to call him. The information details depend on the type of telephone.
Organizing absences using the presence key

Your phone is equipped with a presence key, under which you can store presence pro-
files. By simply pressing the presence key you can activate a call forwarding uncondi-
tional.
Note:
You can configure the presence key like any other configurable key (see chapter "Con-
figuring keys", page 93).
Presence state
Example: You have a meeting in your Outlook calendar from 2 to 4 pm. Your presence
state changes from Available to Meeting. This presence state has assigned a presence
profile that automatically executes the appropriate action commands, for example call for-
warding to voice mail. As soon as you manually change back this presence state to Avail-
able because the meeting has already terminated at 3.30 pm, the duration of your Outlook
appointment automatically adapts to 3.3 pm.

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You have a choice of 5 presence profiles for controlling your presence status:
Presence profile LED Profile Presence profile LED Profile

number number
Available 0 Absent 1
(default)
Meeting 2 Busy 3
Not available 4
You can call up the presence of the user you want in the following situations.
• when you call an internal user;
• in the phone book or in a call list;
• during dialling by name;
• via a Team key (only the busy status is indicated; on the MiVoice M535 the corre-
sponding presence symbol is indicated too).
Notes:
• External applications such as Mitel Open Interfaces Platform (OIP) can affect your
presence status. Example: You have a meeting in your Outlook calendar from 2 to 4
pm. Your presence state changes from Available to Meeting. This presence state has
assigned a presence profile that automatically executes the appropriate action com-
mands, for example call forwarding to voice mail. As soon as you manually change
back this presence state to Available because the meeting has already terminated at
3.30 pm, the duration of your Outlook appointment automatically adapts to 3.3 pm.
Contact your system administrator for more information.
• All the configuration possibilities for a presence profile can be found in chapter "Con-
figuring presence/presence profile", page 91

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Presence profile To activate the presence profile:

Press the function key for Presence profile.
Or:
The presence profile can also be selected using the menu: Menu >
Settings > General > Presence.
Or:
Select the profile you want via the presence menu and press the Ok
Foxkey.
➔Presence profile is activated.
Note:
After you have changed and saved the active presence profile you
have to temporarily select another presence profile and then reacti-
vate the presence profile you want in order to have the settings
applied.
Presence profile To deactivate the presence profile:
Press the function key for Presence profile.
Or:
Select a new profile via the presence menu and press the Ok Foxkey.
➔Presence profile is deactivated.
<Name, phone no.> To check a user's presence:
Enter an internal name or call number and press the presence key.
☛ Or:
Select the user you want from the phone book or a call list.
Or:
Press the presence key, then a Team key.
➔Presence status is displayed.
Absence information
You wish to give your caller detailed information about your absence.
If you have configured call forwarding to voice mail in your presence profile, you can
choose whether the currently active greeting, the global greeting, one of your personal
greetings or an absence information should be played back to the caller[a].
So-called absence information is available for each presence profile (Available, Absent,
Meeting, Busy, Not available).
Absence information consists of a language-dependent, predefined audio text. The time
and/or date are also given as an option. Depending on the voice mail configuration your
caller then has the possibility of leaving a message.
Example: "The person you have called is not available until 31st January, at 14:00.
Please leave a message after the tone".

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The absence information is an integral part of a presence profile. All the relevant configu-
ration possibilities can be found in chapter "Configuring presence/presence profile",
page 91.
Modify Select the profile you want and press the Modify Foxkey.
Absence information 1. Scroll to Time/Date and press the Edit Foxkey. Enter the time and date
of your absence and save with the Ok Foxkey.
2. Scroll to Call Forwarding and select Call forwarding to voice mail.
3. Scroll to Voice mail greeting and select Absence information.
➔The setting is stored. Your caller hears the selected absence informa-
tion, followed, if applicable, by time and date.
Forwarding calls (Call forwarding)

You want to leave your desk. Calls for you are to be forwarded to a different destination
(e.g. phone, voice mail, pager).
With call forwarding you can forward incoming calls directly to a different destination.
Notes:
• One diversion applies to all connected phones, in one number user concept.
• Only one forwarding variant at a time is possible.
Forwarding Scroll to Forwarding and press the Select Foxkey.
Call Forwarding Scroll to Call Forwarding and confirm with the Ok Foxkey.
User Scroll to User and confirm with the Ok Foxkey.

Enter the user’s phone number and confirm with the Ok Foxkey.
➔Forwarding is activated.

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Notes:
• If a call is to be forwarded only when you are already in a call, select
Forwarding if busy.
• You can also forward to your Voicemail (see chapter"Forwarding to
voice mail", page 51) or to a Text message (see chapter "Forwarding
to a message", page 51).
• You can deactivate forwarding using Menu > Activated features > Reset.
• You can also activate forwarding by remote control, see chapter "Set-
ting functions by remote control", page 69.
Forwarding a Call on No Reply (CFNR)

You want calls that you receive on your phone to be forwarded to another destination.
Both your own phone and the other destination will then start ringing. The system configu-
ration determines whether or not there is a ringing delay at the other destination. Whoever
goes off-hook first, answers the call. Depending on the system configuration, Call For-
warding on No Reply can also be activated when your phone is busy.
Notes:
• Call forwarding applies to all connected phones, in the one number user concept.
Call Forw. on No Reply Scroll to Call Forwarding on No Reply and confirm with the Ok Foxkey.

Enter the phone number of the destination to which your calls are to be
forwarded and confirm with the Ok Foxkey.
➔Call forwarding is enabled.
Notes:
• You can also forward calls to your Voice mail (see chapter"Forwarding
to voice mail", page 51).
• You can deactivate forwarding on no reply using Menu > Activated fea-
tures > Reset.
• You can also activate call forwarding by remote control, see chapter
"Setting functions by remote control", page 69.

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Forwarding to voice mail

You cannot momentarily be reached on your phone. If you forward to your voice mail, a
user can leave you a voice message.
You can use the global greeting or your own greeting (see chapter "Configuring voice
mail", page 90).
For further information on voice mail refer to the User Guide Voice Mail Systems on the
Mitel DocFinder.
Notes:
Voice mail Scroll to Voice mail and confirm with the Ok Foxkey.
Notes:
• You can specify whether your voice mail should answer directly (Call
forwarding) or with a delay (Forwarding on no reply) or only if you are
already on the phone (Forwarding if busy ).
• You can deactivate forwarding using Menu > Activated features >
Reset.
• A new voice message is signalled with a text message on the display
and a lit indicator LED in the idle state.
Forwarding to a message
You cannot be reached on your phone. You want any internal user who calls you to get a
text message. The user hears the busy tone and obtains a text message on his display.
Requirement: The internal user must have a phone capable of receiving text messages.
Users whose phone cannot receive text messages are put through to your phone or
rerouted to a destination predefined within the system.
You can use one of the text messages stored in the system directly, modify it or create a
new message.

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Notes:
Text message Scroll to Text message and confirm with the Ok Foxkey.
<Text message> Select one of the text messages stored in the system and press the
Select Foxkey.
Adapt or expand the text and confirm with the Ok Foxkey.
Locking your phone

You need to leave your desk and want to ensure that no-one can alter your phone's set-
tings, look at your private data, or make outside calls from your phone.
You can lock your phone with a PIN consisting of two to ten digits. You can change it via
menu (see the chapter "Changing the PIN", page 84) or with the function code *47 (see
User Guide Function Codes on the Mitel DocFinder).
You can lock either just the settings menu (Lock settings) or the entire phone (Lock
phone). With Lock phone your private data cannot be viewed and external calls can only
be made from your phone in accordance with the system settings. With Free all the set-
tings and data are freely accessible.
Settings Scroll to Settings and press the Select Foxkey.
General Scroll to General and press the Select Foxkey.

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Barring Scroll to Barring and press the Modify Foxkey.

➔You are prompted to enter your PIN.
<PIN> Enter the PIN and confirm with the Ok Foxkey.
☛
<Barring> Select the required type of barring and confirm with the Ok Foxkey.
➔The phone is now locked; is displayed.
➔To lock all your phones, execute the function code *33* <PIN> # (see
User Guide Function Codes on the Mitel DocFinder).
Unlocking your phone

You want to unlock your phone.
You can use the PIN to unlock your phone. If you have forgotten your PIN, your system
administrator can reset it to the default setting.
Activated features Scroll to Activated features and press the Select Foxkey.
<Barring> Select the barring you want and press the Reset Foxkey.
<PIN> Enter the PIN and confirm with the Ok Foxkey.
☛
Free Scroll to Free and confirm with the Ok Foxkey.
➔The phone is unlocked.
➔To unlock all your phones, execute the function code #33* <PIN> #
(see User Guide Function Codes on the Mitel DocFinder).

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Voice messages and text messages

In this section you will learn how to use voice messages and text messages.
Play voice message

Voice Mail from is displayed and the indicator LED is red-flashing.
Note:
Depending on the system configuration your system administrator can specify that you
are notified by e-mail whenever you receive a new voice message (with the voice mes-
sage attached). Contact your system administrator for more information.
Play Play the new voice message:

➔Message is played back.
Or:
Voice message can also be selected using the menu: Menu > Call lists >
Unanswered calls > Play.
Menu To delete the message:
Press the Menu Foxkey.
Voice mail Scroll to Voice Mail and press the Select Foxkey.
Inbox Scroll to Inbox and press the Select Foxkey.
Delete Press the Delete Foxkey.

➔The voice message is now deleted.
Notes:
• To find out how to configure call forwarding to your voice mail, refer to
the chapter "Forwarding to voice mail", page 51.
• To find out how to configure a voice mail, refer to the chapter "Confi-
guring voice mail", page 90 or in the User Guide Voice Mail Systems
on the Mitel DocFinder.

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Deflecting voice messages

Have you received a voice message which interests other users?
You can transfer incoming voice messages to other users[a]. You can decide whether to
keep a copy of each voice message.
Inbox Scroll to Inbox and press the Select Foxkey.
Deflect Select the voice message you want and press Deflect.
<Phone number> Enter the call number and press the Ok Foxkey.
If you wish to keep a copy of the voice message, answer the questions
☛ with the Yes Foxkey.
➔The voice message is sent.
Send text messages

You want to send a written message to an internal user.
You can send a text message to an internal user. The text message will appear on the
person's display.
Requirement: The internal user must have a phone capable of receiving text messages.
You can use one of the text messages stored in the system directly, modify it or create a
new text message.
Text message Scroll to Text message and press the Select Foxkey.
New Scroll to New and press the Select Foxkey.

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<Text message> Select one of the text messages stored in the system and press the
Select Foxkey.
<Text> Adapt or expand the text and press the Send Foxkey.
☛
<Destination> Select the destination and press the Select Foxkey.
<Phone number> For User and Group: Enter the call number and press the Send Foxkey.
➔The text message is sent.
☛
Note:
If the display shows Not available, the text message could not be sent.
Read text messages

Your display shows New message and the envelope symbol. The right-hand indicator
LED is lit.
Show Show text message:

Press the Show Foxkey.
➔The display shows the sender and the date/time of the text message.
Read Read text messages:
Select the text message you want and press the Read Foxkey.
➔If the text message runs over several lines, use the navigation key to
scroll.
Delete Delete text message:
➔The text message is deleted; the next text message is retrieved from
the memory.
Or:
Press Menu > Text message > Inbox to select the text message and con-
tinue as described above.
Note:
You can select and read a new text message even during an active call
using Text message > Inbox.

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Functions for special situations

This section explains the different options provided by your phone to deal with
special situations.
All the functions you can save under a configurable key can be found in chapter
"Function selection for configurable key", page 97.
Picking up a call
You hear a phone ringing in your vicinity and want to pick up the call.
With the Pick up function you can pick up the call from the other phone on your own
phone.
Call features Scroll to Call features and press the Select Foxkey.
Pick up Scroll to Pick up and confirm with the Ok Foxkey.

➔The display shows the number of the phone from which you last picked
up a call.
<Phone number> Enter the number of the phone from which you want to pick up the call
and confirm with the Ok Foxkey.
☛ ➔You are now through to the caller.
Acknowledging an appointment call

You obtain an appointment call and Appointment call is displayed. Without an acknowl-
edgement the appointment call will ring for 1 minute.
Notes:
• If you activated forwarding, the appointment call is not forwarded.
• If you are in call, the appointment call is made as soon as you end the call.
• An appointment call can only be set using a function code, see chapter "Function com-
mands, function codes", page 102.
Answer Confirming an appointment call:

Press the Answer Foxkey.
➔The appointment call is terminated.

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Actions following an alarm

You obtain an alarm or an appointment reminder on your phone display. Depending on
the system configuration you can choose from the following possible actions.
Confirm Confirming the alarm:

Press the Confirm Foxkey.
➔Ends the alarm.
Repeat Repeating the alarm:
Press the Repeat Foxkey.
➔Repeats the alarm.
Read Reading the alarm:
Press the Read Foxkey.
➔Displays detailed information; the alarm is not deleted.
Delete Deleting the alarm:
➔Deletes the alarm.
Activating/deactivating DTMF mode

You want to be able to use your phone to control other equipment or to access certain
services, such as remote polling of an answering machine or telebanking. For these ser-
vices you need the DTMF mode.
In the DTMF mode each keystroke generates a tone. If for example you enter a call num-
ber during a call, your call partner will hear the tone signals.
You can specify whether the DTMF mode should be generally activated or deactivated
(see Chapter "Configuring the DTMF mode", page 84). DTMF is activated as the default
dialling mode.
If the DTMF mode is generally deactivated, you can activate it and deactivate it again
temporarily during a call.
You're in a call and the DTMF mode is generally deactivated. You

want to activate the DTMF mode temporarily:
DTMF Press the DTMF Foxkey.
➔The display shows Enter number DTMF. You can now enter the DTMF
characters.
Reset Resetting DTMF mode:
Note:
When you hang up, the DTMF mode is automatically deactivated again.

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Making a call on a third-party phone

You want to make a call on a third-party phone using your personal settings, for example
on a colleague’s phone or in a meeting room.
You can activate a third-party phone to make an internal or external call using your per-
sonal settings, even if the phone is locked for external calls.
You can activate the phone for a business or private call.
Once you have activated the phone using a function code and your PIN, dialling by your
private phone book is available.
The called party's display shows your personal phone number and not the number of the
phone from which you are making your call.
Any call charges incurred will be charged to you.
<Function code> 1. Enter function code #36 for a business call.

2. Enter your internal phone number.
☛ 3. Enter your PIN.
4. Enter the internal or external phone number with the exchange access
digit.
Note:
When you hang up, dialling by name and your private phone book remain
available for a whole minute so you can make another call.
<Function code> Or:
1. Enter function code #46 for a private call.
☛ 2. Enter your internal phone number.
3. Enter your PIN.
4. Enter the external call number directly, without the exchange access
digit.
5. Pick up the handset.
➔The phone is now enabled; the external user is called.
Note:
default setting.

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Paging an internal user using the general bell

You are unable to reach an internal user and thus want to page them.
When general bell is configured in the system, you can search for an internal user using
the general bell. The paged person can answer from any phone.
Page Scroll to Page and confirm with the Ok Foxkey.
<Phone number> Enter the phone number f the person to be paged and confirm with the
Ok Foxkey.
☛ ➔User is called and receives your phone number.
Answering a general bell

Via the general bell, you hear either your personal ringing pattern or the general ringing
signal. Calls with the general bell as the destination can be signalled visually or acousti-
cally via an external piece of supplementary equipment. The call can be answered on any
phone.
Ask your system administrator whether a general bell is set up.
You can answer from any internal phone.
Pick up Scroll to Pick up and confirm with the Ok Foxkey.
General bell Scroll to General bell and confirm with the Ok Foxkey.

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<Phone number> Enter your own phone number and confirm with the Ok Foxkey.
➔You are now connected with the person who is trying to reach you.
☛
Note:
You can also answer a general bell using the */# procedure *82 (personal
ringing pattern) and *83 (ringing signal).
Activating/deactivating a discreet ring

You do not want to be disturbed by your phone ringing. However, you do not want to
switch off your phone.
Discreet ringing is available on your phone as an alternative to the usual ringing. If dis-
creet ring is activated, the phone rings only once.
This function must be stored under a Foxkey or a function key (see Chapter "Configuring
keys", page 93).
Discreet ring In the idle state:

Press the function key for Discreet ring.
➔Discreet call is activated, is displayed.
Suppressing your call number from your called party's terminal

display
You do not want your call number to appear on the terminal display of a called party in the
public network.
You have two possibilities:
• If you never want the phone number to be displayed, set CLIR Permanent.
• To suppress your call number display for certain calls only, select the functionCLIR Per
call before dialling your party's call number.
keys", page 93).
You can also execute the function with a function code (see User Guide Function Codes
on the Mitel DocFinder).
CLIR Before the call:

Press the function key for CLIR.
Notes:
• CLIR works only with external calls.
• This feature depends on the range of services offered by your provider.

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Tracking a malicious call

Your are being threatened or molested by a call. You want to identify the caller.
Using the (MCID: Malicious Call Identification) function the provider records the following
call data: Your phone number, the caller’s phone number, and the date and time of the
call.
MCID has to be enabled by your provider. Your provider will inform you about accessing
the recorded call data.
keys", page 93).
MCID During a call:

Press the function key for MCID.
MCID After the call do not hang up: press the function key for MCID while you
hear the busy tone.
Activating personal call routing

You wan to specify which of your phone shall ring when you receive a call.
If your system administrator has set up a phone number with several phones for you as
well as the five call routings (One-number user concept, see chapter "Purpose and func-
tion", page 7), you can specify which of your phones shall signal a call by using the per-
sonal call routing. Your system administrator can set up up to 5 call routings. You can only
answer a call on phone where the call is signalled. Contact your system administrator for
more information.
You can activate a call routing for all phones. If you have not configured a call routing, the
default setting (all phones are ringing) is used as standard.
This function can also be stored under a configurable key (see chapter "Configuring
keys", page 93).
Menu Activating personal call routing:


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Pers. call routing Scroll to Personal call routing and press the Modify Foxkey.
<Call routing> Select the required routing and confirm with the Ok Foxkey.
➔Personal call routing is activated.
Reset To deactivate personal call routing:

Using Menu > Activated features > Reset you can deactivate the Per-
sonal call routing.
<Call routing> Renaming personal call routing:
Press Menu > Settings > General > Personal call routing > Modify.
☛
Activating ring alone
You wan to specify which of your phone shall ring when you receive a call.
When your system administrator has set up a phone number with several phones (One-
number user concept, see chapter "Purpose and function", page 7), you can define on
which phones a call shall acoustically be signalled using ring alone.
When you have activated ring alone on a phone, the acoustic ringing tone is deactivated
for all other phones ( ). An incoming call is signalled in the display of all phones. You can
answer the call on each of your phones.
Note:
When you have activated ring alone but deactivated the personal call routing for a phone in
parallel, an incoming call is not acoustically but only visually signalled.
keys", page 93).
Ring alone In the idle state:

Press the function key for Ring alone.
➔Ring alone is activated/deactivated.
Silent intrusion
Silent intrusion is a variant of the Intrusion function and is used mainly in call centres.
Another user can intrude on your active call and listen in to your conversation without you
and your call party noticing. Unlike Intrusion you will receive neither a visual nor an acous-
tic signal.

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This means you cannot reject Silent intrusion. The third user's microphone remains
switched off. He can however intrude on the call at any time by enabling his microphone
or pressing the Intrusion function key.
Your system administrator can allocate this function to a configurable key.
Notes:
• Silent intrusion has to be enabled. Contact your system administrator for more information.
• Silent intrusion may infringe on your national data protection provisions or be permitted
only under certain circumstances.
• If you intend to use this function notify your call party in advance.
<Phone number> 1. Enter the call number of the user you want.
2. Once the busy tone sounds, press key 4.
☛ ➔Silent intrusion is activated.
Free seating
You do not have your own workplace and share desk and phone with other employees.
Log in:
Free Seating lets you log in on a phone configured for that purpose. Once you are logged
in, your personal call lists, phone book and all your other personal settings and Hotkeys
are available to you immediately.
If your profile contains expansion key modules, but the phone you have logged in to does
not, the keys in question will not be available to you. Various sequences of expansion key
modules are correctly recognised.
Notes:
• You can only log in to a phone if no other user has yet logged in to that phone for free
seating purposes.
• You can only log on once to a Free Seating phone. The moment you log in to another
free seating phone, you are automatically logged off the original phone.
Log out:
To free up a phone, you need to log off again. To ensure a phone is not blocked for other
users if you forget to log off, your system administrator can set up a logoff process with an
automatic time limit:
• After a certain amount of time after login (e.g.after 6 hours and 30 minutes).
• At a certain time (e.g. 6.30pm)
Notes:
• If no user is currently logged on to a Free Seating phone, depending on the system
configuration only emergency calls can be made from that phone.
• As long as you do not have your own phone or are not logged on to a Free Seating
phone, your caller will obtain either the busy signal or be forwarded to a preconfigured
destination, depending on the system configuration.
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Log in Log in free seating:

Press the Log in Foxkey.
Or:
Free seating can also be selected using the menu: Menu > Settings >
Log in.
<Call number, PIN> Enter call number and PIN and confirm with the Ok Foxkey.
➔You are now logged in and can use the free seating phone with your
☛ personal settings.
Note:
default setting.
Log out Log out free seating:
Press the Log out Foxkey.
➔The display with the call number is displayed.
Depending on the system configuration enter the PIN and confirm with
the Ok Foxkey.
➔You are now logged off; the free seating phone is now available again
to other users.
Note:
You are automatically logged off if your system administrator has set up
an automatic logoff process.
Hotline
The hotline is typically used for lift phones, emergency phones, or for baby alarms or hot-
line in the hospitality/hotel branch.
A user needs help and picks up the handset or presses the loudspeaker key. The user is
automatically routed to the preconfigured hotline destination number stored in the com-
munication server. The person responsible answers the call and is connected with the
user seeking help.
Alarm cancellation delay: Your system administrator can set a delay (0-60 seconds,
depending on the Mitel system phone). During this delay the user can enter another call
number in order not to trigger a call on the hotline destination number. If the user does not
dial another phone number during this predefined time or puts the handset back down
again, a connection with the Hotline number is automatically set up. Contact your system
administrator for more information.

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User needs help:

User picks up the handset of his phone or presses the loudspeaker key.
➔A connection with the hotline number is automatically set up after a
predefined time without the user having to do anything else.
Note:
The hotline is integrated in your communication system. Information on hotline alarm with
Mitel Alarm Server can be found in the chapter "Hotline Alarm", page 68.
Functions with OpenCount

OpenCount is a software package used for the call logging management on the
communication system. The application can be integrated into your Mitel commu-
nication system and enables the logging, the administration, and the analysis of all
call and connection data.
If a OpenCount[b] is integrated in your Mitel communications system, the following
additional features are also available on your phone.
PIN telephony
The PIN telephony[b] is part of OpenCount. The possible applications of the PIN teleph-
ony depend on the area of use, for example in the area of health care and accommoda-
tion/hotel:
• Independently from the phone you can make external calls for a fee. The credit may be
limited
• You can charge the charges and the call information of your outgoing and incoming
calls to specific projects.
For further information refer to the product-specific OpenCount user's guides on our web-
pages (www.mitel.com) or contact your system administrator.

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Functions with Mitel Alarm Server

If a Mitel Alarm Server is integrated in your Mitel communications system, the fol-
lowing additional features are also available on your phone.
Direct response
Direct response[b] is mainly used by nursing staff in the health care sector or in a care
facility as well as in all other fields where a Mitel Alarm Server is used.
A patient needs help and presses the alarm button. The Mitel Alarm Server sends a visual
(e.g. “Alarm Room 20”) and during 10 seconds also an acoustic alarm signalling to the
responsible nursing staff's phone. Using the Direct response function the nursing staff can
set up a call connection to the patient. The patient's phone automatically answers the call
in hands-free mode and enables the nursing staff to ask about the patient's condition and
to take the appropriate measures.
The use of this feature is subject to the following prerequisites:
Staff phone:
Your phone must be capable of signalling alarm signals from the Mitel Alarm Server.
Patient phone:
The patient phone must support the Announcement function and allow hands-free opera-
tion. Both settings have to be activated. If the phone does not support this function, the
response procedure is as follows:
• Analogue phones ring in the normal way. The patient himself must answer the call.
• Mitel system phones set up a one-way call connection: as with an announcement the
patient hears the nursing staff, but the nursing staff cannot hear the patient. A conver-
sation can only be had once the patient answers the phone.
What happens if a nursing staff is busy or doesn't answer the alarm, or if no connection
can be set up depends on the system configuration of the Mitel Alarm Server. Contact
your system administrator for more information.
Direct response after an alarm has been triggered:

Patient needs help and presses the alarm button.
Direct response Speaking directly with patients:
Press the Direct response Foxkey on the staff phone.
➔Nursing staff's phone sets up a connection with the patient's phone.
Patient's phone automatically answers in hands-free mode.
Confirm Confirming the alarm:
Press the Confirm Foxkey on the staff phone.
➔The alarm ends and the alarm signal is deleted from the staff phone.

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Ignore Ignoring an alarm:

Press the Ignore Foxkey on the staff phone.
➔The alarm remains active and the alarm signal is deleted from the staff
phone.
Deleting the alarm:
You can delete the alarm directly from the alarm button next to the bed.
➔The alarm ends and the alarm signal is deleted from the staff phone.
Direct response without a triggered alarm:
You can execute the direct response function without the patient having triggered an alarm first.
This function must be stored under a function key (see chapter "Configuring presence/presence
profile", page 93).
Note:
Direct response is a special variation of the intercom feature (see "Starting an announce-
ment", page 40). The differences are as follows:
• Direct response can only be used with a specifically configured Mitel Alarm Server.
• Direct response can only be triggered using the Direct response Foxkey once an alarm
is received.
Hotline Alarm
The hotline alarm[b] is mainly used by nursing staff in the health care sector as well as in
all other fields where a Mitel Alarm Server is used.
A user needs help and picks up the handset or presses the loudspeaker key. Thereafter,
he is automatically routed to the hotline destination number preconfigured in the Mitel
Alarm Server, i.e. to the responsible nursing staff. The nursing staff answers the call and
is connected with the user seeking help.
Alarm cancellation delay: Your system administrator can set a delay (depending on the
Mitel system phone). During this delay the user can enter another call number in order not
to trigger a call on the hotline destination number. If the user does not dial another phone
number during this predefined time or puts the handset back down again, a connection
with the Hotline number is automatically set up.
If the hotline destination number (i.e. the nursing staff) is busy, the call is routed according
to the system configuration. Contact your system administrator for more information.
Hotline (for internal users):

User needs help:
User picks up the handset of his phone or presses the loudspeaker key.
➔A connection with the hotline number is automatically set up after 30
seconds or any predefined time without the user having to do anything
else.

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Hotline (for external users):

User needs help:
User presses the alarm button or directly dials the hotline destination
number.
➔The connection with the Hotline number is set up.
Note:
Unlike the hotline feature (see chapter "Hotline", page 65) hotline alarm can only be used
with a specifically configured Mitel Alarm Server.
Setting functions by remote control

This section explains how you can alter your phone’s settings even if you are not
directly at your phone.
You are not at your desk and want to set various functions on your phone from a different
phone.
You can activate/deactivate many of your phone's functions by remote control from a dif-
ferent phone.
The remote control is initiated using a special function code. You can then enter the func-
tion commands and function codes.
<Function code> Using remote control from a third-party phone:

1. Enter function code #06.
☛ 2. Enter your phone number.
3. Enter your PIN.
4. Enter the function code for activating/deactivating the function you
want.
➔The function is activated/deactivated.
Note:
default setting.

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Organisation within the team

This section explains the different options provided by your phone to communicate
in a team. To be able to set up a Team key, you need to make sure a MiVoice M530
or MiVoice M535 expansion key module is connected. Contact your system admin-
istrator for more information.
Using the Team key

You and your team partners want to be reachable at all times as a team and be able to
communicate with one another as quickly as possible.
By pressing a single key you can call a team partner or answer a call for anyone in the
team.
When a team partner makes a call, the corresponding Team key lights up; this tells you
when a team partner is busy. The Team key flashes to indicate that the team partner is
receiving a call.
If, for example, level 3 of the expansion key module MiVoice M535 is activated and the
Team key on level 1 receives a call, the call is signalled by the red blinking LED in position
1. For more information about the MiVoice M535 expansion key module, please refer to
chapter "Using the MiVoice M535 expansion key module", page 25.
A red LED signals an external call; a green LED, an internal call.
Calling a team partner

You want to call a team partner as quickly as possible.
Requirement: You have configured a configurable key as a Team key and stored the
team partner's phone number under it (see Chapter "Configuring keys", page 93).
Press the Team key for the team partner.

➔The phone number and possibly the name of the team partner appear
on the display. The team partner is called.

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Substituting for a team partner

Your team partner is called. The Team key flashes. You know that your team partner is
not at his desk at present and therefore decide to answer the call.
You can answer the call using the Team key. As soon as you have answered the call,
your team partner is free again.
While the Team key is flashing:

Press the Team key.
➔You are through to the person who is calling your team partner.
Note:
Depending on the Team key’s configuration, you are immediately con-
nected with your team partner’s caller as soon as you pick up the hand-
set (see chapter "Store a team partner under a key – team key",
page 96).
Starting an announcement to a team partner

You want to tell a team partner something without waiting for a reply.
With the Team key you can initiate an announcement to a team partner.
Requirement: It is essential that the team partner has not barred his phone against
announcement (for configuration see the Chapter "Activating protection against call
types", page 87).
Initiating an announcement to a team partner using a handset:

< 2x short> Press the Team key for the team partner twice in quick succession.
➔You hear the acknowledgement tone. The display shows Announce-
ment: You can start talking.
< 2x short> Initiating an announcement to a team partner using hands-free
mode:
Press the Team key for the team partner twice in quick succession.
➔You hear the acknowledgement tone. The display shows Announce-
ment: You can start talking.
Note:
Depending on the Team key’s configuration, you are immediately con-
nected with your team partner’s caller as soon as you pick up the hand-
set (see chapter "Store a team partner under a key – team key",
page 96).

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Line keys
This section explains the different options provided by your phone, if your system
administrator has assigned you one or more configurable keys as Line keys. Line
keys turn your phone into a key phone. To be able to set up Line keys, you need to
make sure a MiVoice M530 or a MiVoice M535 expansion key module is con-
nected. Contact your system administrator for more information.
A line has a number which can be used to make an external or internal call. One or usu-
ally several phones can be connected to this line, for example, in a travel agent's all the
staff assigned to handling Europe as a travel destination. A Line key has an LED to indi-
cate the line's status and lets you answer calls on that line.
If, for example, level 3 of the expansion key module MiVoice M535 is activated and the
Line key on level 1 receives a call, the call is signalled by the red blinking LED in position
1. For more information about the MiVoice M535 expansion key module, please refer to
chapter "Using the MiVoice M535 expansion key module", page 25.
You are free to choose your own Personal key.
Answering a call on a Line key

You are called on one or more Line keys. The Line key(s) flash rapidly. You want to
answer the call on one of the Line keys.
If you first want to answer a call on a different line key, press the line key to take the call. If
you pick up the receiver without pressing a Line key, you are connected with the call on
the line with the highest priority.

➔Connection with the line with the highest priority.
Or:
1 Press the Line key.
➔The line is selected.
2 Pick up the handset.
➔Connection with the selected line.
Note:
If you keep the Line key pressed down for approx. 2 seconds while it is lit,
the caller’s phone number is displayed.

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Making calls using the Line key

You want to make a call via a Line key.
You can make a call via any free Line key. Each Line key has its own phone number; in
other words when you make a phone call you transfer the phone number belonging to the
active Line key.
The call charges are recorded separately for each Line key.
<Phone number> Enter the phone number.

☛
Press a free Line key.
➔The Line key is lit. The line is selected.
Note:
Depending on the configuration of a Line key the caller is called directly
in hands-free mode (see chapter "Setting the Response of a Line Key",
page 100).
Park call on Line key

You are connected with your call partner via a Line key and decide to park the call.
You can park your call partner on the current Line key.
Park Park call:

Press the Park Foxkey.
➔The Line key flashes slowly.
To retrieve a parked call:
Press the relevant Line key.
➔You are now back through to the parked call partner.

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Switching active lines

You are in a call and want to answer a call on another Line key or make a call.
You can switch lines by pressing a key. The active call is automatically parked locally.
Parking the call and switching lines:

Press the Line key you want.
➔The active call is parked. The call on the selected line is activated.
Note:
You cannot take a call on a line between two other call parties by press-
ing the corresponding Line key.

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Personalizing your phone
These sections explain how to adapt the phone’s basic settings to suit your per-
sonal requirements.
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Setting the ringing properties (Audio) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Hands-free and headset settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
General settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Protect yourself against calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Phone Book Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Configuring voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Configuring presence/presence profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Configuring keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Configuring Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Formulating functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

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Display
This section explains how to set display properties.
Setting the display

You may find the display is too bright or too dark.
You can adjust the Display contrast, the Backlight and the Backlight intensity.
Note:
Please note that the backlight intensity may become less if MiVoice 5380 is not con-
nected to the power supply.
Display Scroll to Display and press the Select Foxkey.
<Display setting> Scroll to the required display settings and press the Modify Foxkey.
<Display setting> Select the required setting and confirm with the Ok Foxkey.
➔The setting is stored.
Ok Hide "Wake-up call has expired"[a]:

Press the Ok Foxkey.
➔Wake-up call status is set to OFF.
Delete Delete "Wake-up call has expired"[a]:
➔In case of daily wake-up call, the wake-up call status is reset. Other-
wise, the wake-up call status is set to OFF.

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Setting the MiVoice M535 display

You can adjust the M535 display contrast and the M535 backlight intensity.
The backlight setting for the display of the MiVoice M535 is taken from the phone.
<Display setting> Scroll to the required display settings and press the Modify Foxkey.
Select the required setting and confirm with the Ok Foxkey.
Setting the ringing properties (Audio)

This section explains how to set your phone's ringing tone properties.
Setting the ringing volume during ringing

You want to adjust the ringing volume.
You can adjust the ringing volume while the phone is ringing.
Quieter: Press the –-key.

Louder: Press the +-key.
Setting the volume during a call

You want to adjust the volume while in a call. You have to set the volume of handset and
loudspeaker separately.
The new volume will remain stored even after the call is ended.
Quieter: Press the – key during the call.

Louder: Press the + key during the call.
Note:
The volume cannot be modified if you are in a call in edit mode and if the DTMF mode is
activated (see Chapter "Configuring the DTMF mode", page 84).

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Setting the ringing properties

You want to change the way in which your phone rings.
You can adjust the Ringing volume, the Internal melody, the External melody, the Speed
and the Attention tone volume.
If you do not want to be disturbed during a certain time, you can set your phone not to ring
with Suppress ring tone. Deactivated ringing is displayed with .
Note:
Please note that the ringing volume may be reduced if MiVoice 5380 is not connected to
the power supply.
Audio Scroll to Audio and press the Select Foxkey.
<Audio setting> Scroll to the required audio settings and press the Modify Foxkey.
<Audio setting> Select the required setting and confirm with the Ok Foxkey.
Note:
To list to all the settings, use the Test Foxkey.
Play alarm melodies

A list of the Alarm melodies is for listening under Menu > Settings > General > Alarm mel-
odies available.

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Hands-free and headset settings

This section explains other ways in which you can make calls with your phone.
Automatic hands-free mode

You want to answer a call without picking up the handset or pressing a key.
You can choose whether your phone should immediately and automatically activate
hands-free operation after one ring, for internal calls or announcements.
Autom.Hands-free Scroll to Automatic hands-free and press the Modify Foxkey.
<Audio setting> Select the setting value for which you want to switch automatically to
hands-free and confirm with the Ok Foxkey.
To activate headset mode

You have connected a headset and now want to activate the headset mode.
A headset can be connected in parallel with the handset. You can switch the headset
mode on and off. If you answer a call in headset mode using the Call key or Loudspeaker
key, the call is provided on the headset. Alternatively you can also answer the call by pick-
ing up the handset.
This phone supports headsets based on the DHSG standard, which allows you to set up
and to end calls from the headset. Ask your dealer which headsets are particularly well
suited for this phone. When you connect a Bluetooth headset (see chapter "Activate
Bluetooth operation and Bluetooth device (MiVoice 5380 / 5380 IP only)", page 82), the
headset is automatically activated.
Notes:
• To avoid damages on the phone always disconnect the phone from the mains power
first before you install a DHSG (Digital Hook Switch) headset.
• To find out how to make phone calls with the headset, refer to the chapter "Using a
headset", page 23.

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Headset Scroll to Headset and press the Modify Foxkey.
<Audio setting> Activate/deactivate the headset mode and confirm with the Ok Foxkey.
➔The microphone is deactivated, is displayed.

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Installing a Bluetooth module

Your phone can be equipped with a Bluetooth module as an option.
As soon as you have connected a Bluetooth module to your terminal, you can activate the
Bluetooth operation and connect Bluetooth devices. Contact your system administrator to
install a Bluetooth module.
Installation:
Note:
Always disconnect the phone from the mains power first before you install a Bluetooth
module.
• Fit foam spacers on the connector side of the Bluetooth module (for the position of the
foam spacer see figure 1). The spacer ensures that the Bluetooth module sits securely.
• Carefully remove the cover for the Bluetooth module on the underside of the phone
using a suitable screwdriver (see figure 2).
• Connect the Bluetooth module. Make sure it is securely fitted (see figure 3).
• Fit the cover for the Bluetooth module back into place and press home until it snaps
into place (see figure 4).
4
3
Note:
If electronic components are touched, electrostatic discharge may
strongly hamper the system's reliability and cause long-term damage.

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Activate Bluetooth operation and Bluetooth device (MiVoice 5380 /

5380 IP only)
You want to make a call using a Bluetooth-supported headset or to set up a conference
using a Bluetooth-supported conference unit.
As soon as you have connected a Bluetooth module to your terminal, you can activate the
Bluetooth operation and connect Bluetooth devices. Contact your system administrator to
install a Bluetooth module.
The phone automatically discovers a Bluetooth device and activates the Bluetooth opera-
tion . You can activate or deactivate the Bluetooth manually.
The following Bluetooth applications are supported:
• Headsets
• Conference units
Only one Bluetooth connection at a time is possible.
Note:
To find out how to make phone calls with the headset, refer to the chapter "Using a head-
set", page 23.
Bluetooth Scroll to Bluetooth and press the Select Foxkey.
Pair new device Pair new device:

Scroll to Pair new device and press Select Foxkey.
Activate and select the device you want and enter the Bluetooth device
PIN.
➔Device is paired, and are displayed.
Paired devices List of paired devices:
Scroll to Paired devices and press the Select Foxkey.
➔List is displayed.
Select the device you want.

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Notes:
• The list is limited to 4 Bluetooth devices. Remove a device before you
connect another one.
• When the phone has been restarted, only the first 6 characters of the
Bluetooth device name are displayed.
Delete Remove device:
Scroll to Paired devices and press the Select Foxkey.
Select the device you want and press the Delete Foxkey.
➔Device was removed.
Note:
Answer Ok to the security question when you want to remove an active
device.
Bluetooth Activating/deactivating Bluetooth operation manually:
Scroll to Bluetooth and press the Modify Foxkey.
Activating or deactivating Bluetooth operation.
➔The setting is stored, is displayed.
Note:
An activated Bluetooth mode does not imply that a Bluetooth connection
is running.
General settings
This section explains other settings you can make on your phone.
Selecting the language

The display text is not in the language you want.
You can select a different language. The menu item under which you select your lan-
guage is marked by an "*" in front of the word for "language" in the language of your
choice, e.g. "*Language" for English.
*Language Scroll to *Language and press the Modify Foxkey.

➔The set language is displayed with .
<Language> Select the required language and confirm with the Ok Foxkey.
➔The display text appears in your selected language.

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Configuring the DTMF mode

You want to decide whether the DTMF mode is to be activated or deactivated as default
on your phone.
DTMF Scroll to DTMF and press the Modify Foxkey.
<DTMF setting> Activate or deactivate DTMF and confirm with the Ok Foxkey.
Changing the PIN

You want to change the PIN used to lock/unlock your phone (see chapter "Locking your
phone", page 52 and "Unlocking your phone", page 53).
The digit combination "0000" is set as default. You can select any 2 to 8-digit combination
for your new PIN.
If you have forgotten your PIN, your system administrator can reset it to the default set-
ting. Depending on the system settings the function may not be available.
Note:
Your PIN applies to all your phones.

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PIN Scroll to PIN and press the Modify Foxkey.

➔The display shows Old PIN.
<Old PIN> Enter the old PIN and confirm with the Ok Foxkey.
➔The display shows New PIN.
☛
<New PIN> Enter the new PIN and confirm with the Ok Foxkey.
➔The display shows Confirm.
☛
<New PIN> Enter the new PIN a second time and confirm with the Ok Foxkey.
➔The new PIN is stored.
☛
Notes:
• For each digit entered, the display shows an "*".
• You can also change the PIN with function code *47 (see User Guide
Function Codes on the Mitel DocFinder).
Enter the display text for the idle state

You want to change the text displayed by your phone in the idle state.
In addition to the date and time you can enter a personal text for the text displayed in the
idle state.
Idle text Scroll to Idle text and press the Modify Foxkey.
<Text> Enter the text and confirm with the Ok Foxkey.

➔The text is stored.
☛
Note:
You can use the Correction key to delete any incorrect character.

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Activating screensaver (MiVoice 5380 IP only)

You want to activate the screensaver, which your phone displays some minutes after the
idle state.
As screensaver, you can select between clock round and square.
Screensaver Scroll to Screensaver and press the Modify Foxkey.
<Display setting> Activating screensaver (with the clock type you want) or deactivating and
confirm with the Ok Foxkey.
Identifying the communication system

This phone can be connected to different Mitel communications systems. You can verify
to which system your phone is connected to.
Own ID Scroll to Own ID and press the Select Foxkey.

➔Name, call number and communication system are displayed.

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Local IP settings (MiVoice 5380 IP)

The IP-relevant data for your phone is stored in this menu. The input of this data is pass-
word-protected; it can therefore only be carried out by your system administrator. You can
however call up the data.
Local settings Scroll to Local settings and press the Select Foxkey.
➔IP-relevant settings retrievable.
Protect yourself against calls

This sections explains how you can protect yourself against other users applying
telephony features on you via menu guidance or using function codes.
Activating protection against call types

You want to protect yourself against certain types of calls.
You can set the settings so that the following functions, where available in your communi-
cations system, are not allowed on your phone.
• Do not disturb: Incoming calls are automatically forwarded to a specific destination.
• Call waiting: You are already making/taking a call. You are notified by a waiting tone
and phone number or name in the display that someone else is trying to reach you.
You can either answer or reject this second call.
• Intrusion: A third participant can intrude into your active call and listen to your conver-
sation.
• Announcement: You can address internal users directly via their loudspeaker – where
available –, without waiting for a reply (similar principle to that of an intercom system).
• Call forwarding: Incoming calls are forwarded directly to your phone.
Ask your system administrator whether these functions are enabled on the system.

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Protection Scroll to Protection and press the Select Foxkey.
<Protection setting> Scroll to the required protection settings and press the Modify Foxkey.
<Protection setting> Select the required setting and confirm with the Ok Foxkey.
Note:
You can deactivate an activated protection using Menu > Activated fea-
tures > FoxkeyReset.
Phone Book Management

This section explains how to create a new entry in the phone book and how to edit
or delete an entry.
Creating a new phone book entry

You want to store your own phone numbers. You can store your own phone numbers in
the private phone book.
You may store several phone number entries (business, private, mobile) to one contact.
You can specify one of these numbers as the standard call number, the one which is used
whenever you do not make a particular selection.
For the communication system (communication server, OIP, Microsoft Outlook, TwixTel)
to identify an external number it is recommended to enter the number in canonical format
(+country code (national destination code) call number). Press the key to insert +. You
can store the call number in one of the following formats:
• 0-004132655xxxx
• 004132655xxxx
• 9-004132655xxxx
• +41 (32) 655xxxx

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Private contacts Scroll to Private contacts and press the Select Foxkey.
New Press the New Foxkey.
Save Enter the contact data (name, business, mobile, private) of the user.
Use the navigation key to scroll between the entries. Press the End key
if you want to close the entry without saving.
Confirm with the Save Foxkey.
➔The contact is now stored.
Default Specifying the default number:
1. Select the contact you want.
2. Use the right navigation key to open the contact and highlight the call
number you want.
3. Specify the selected phone number as default number using the
Default Foxkey.
Editing or deleting a phone book entry

You want to modify a phone number stored on your private phone book.
Note:
You cannot modify entries in other phone books.
Private contacts Scroll to Private contacts and press the Select Foxkey.
<Entry> Changing an entry:

Select the entry you want and press the Edit Foxkey.
<Name, phone no.> Modify the contact data and confirm with the Ok Foxkey.
☛
<Entry> Deleting an entry:
Select the entry you want and press the Delete Foxkey.
➔The entry is now deleted.

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Storing the phone number in the phone book from the call list
You want to store a phone number from one of the call lists in your private phone book.
You can add a phone number to an existing contact or create a new contact.
Call lists Scroll to Call lists and press the Select Foxkey.
<Call list> Select the call list and the user you want and press the Save Foxkey.
<Entry> Adding to existing contact:

Press the Add to exist. contact Foxkey, select the contact and number
type you want and confirm with the Save Foxkey.
<Entry> Adding new contact:
Press the Add new contact Foxkey, select the number type you want and
confirm with the Save Foxkey.
Configuring voice mail

This section explains how to set your voice mail.
Managing personal greeting

You have the possibility to record up to 3 different greetings (e.g.for Absent or Vacation).
Give each greeting the relevant name.
Depending on the system configuration a caller may or may not be able to leave a mes-
sage (for the symbols see Chapter "Display symbols on the phone", page 16).
If no personal greeting is activated or if none is available, the global greeting is activated
automatically, provided it has been recorded. Contact your system administrator for more
information.

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Greetings Scroll to Greetings and press the Ok Foxkey.
<Greeting> Renaming greeting:

Select the greeting you want and press the Edit Foxkey.
➔Give each of your personal greetings the relevant name and confirm
with Ok.
<Greeting> Record the greeting:
Select the greeting you want and press the Record Foxkey.
➔Now record your personal greeting text.
Note:
You can improve the voice quality by recording the text through the hand-
set.
<Greeting> Playback the greeting:
Select the greeting you want and press the Play Foxkey.
➔You can monitor your personal greeting text and re-record it if neces-
sary.
<Greeting> Selecting the greeting:
Select the greeting you want and confirm with the Ok Foxkey.
➔The announcement last recorded is automatically activated.
Notes:
• To find out how to configure call forwarding to your voice mail, refer to
the chapter "Forwarding to voice mail", page 51.
• For further information on voice mail refer to the User Guide Voice Mail
Systems on the Mitel DocFinder.
Configuring presence/presence profile

Do you want to manage your incoming calls taking your current presence status into
account (see chapter "Organizing absences using the presence key", page 46).
You have a choice of 5 presence profiles for controlling your presence status: Available,
Absent, Meeting, Busy, Not available. Presence profiles contain action commands that
are executed when the presence status is activated. This may be a call forwarding to a
voice mail and/or a predefined personal call routing.
For each of these presence profiles you can make the following settings:
• Description: Type in the text to be displayed to other users as detailed information
when they poll your presence status (e.g. “meeting until 4 pm”). You can also leave this
input field blank.

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• Time/date:
Type in the time and/or date of your absence: This information is played to your caller,
providing you selected the Absence information setting for call forwarding to voice
mail. You can also leave this input field blank.
• Personal call routing: Specify the phones on which a call is to be signalled (see chapter
"Activating personal call routing", page 62).
– Keep settings as is: Calls are routed according to your settings.
– Call routing ID <1...5>: Your personal call routing number.
• Call forwarding: Specify where you want a call to be forwarded to (see chapter "For-
warding calls (Call forwarding)", page 49).
– Keep settings as is: Calls are routed according to your settings.
– Call forwarding off: any configured call forwarding operation is deleted.
– User: a call is channelled to the defined forwarding destination.
– Voice mail: a call is forwarded to voice mail. The greeting to be played back can be
configured with voice mail greeting.
• Voice mail greeting: Activate the greeting you want.
– Keep settings as is: your currently defined greeting is used.
– Absence information: your caller is given an absence information (as well as time
and date, if this has been configured as such in the presence profile). This setting is
not available in the Available presence profile. More information can be found in the
chapter "Absence information", page 48.
– Standard greeting: the global greeting is played back to your caller.
– Personal greeting: If you renamed your personal greeting, your greeting name is
displayed here. Your caller obtains one of the personal greetings.
The time and date are never given in the global greeting and personal greetings.
To open the presence menu:

Press the presence key.
Or:
Press the function key for Presence menu (storing function key see
the chapter "Store a function under a key – function key", page 95).
Or:
The presence menu can also be selected using the menu: Menu >
Settings > General > Presence menu.
➔Presence menu is displayed.

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Modify Set the function key for presence profile:

1. Open the presence menu, scroll to the profile you want and press
the Modify Foxkey.
2. Make the setting you want and confirm with the Ok Foxkey.
➔Presence profile is changed.
Modify To change the presence profile:
1. Open the presence menu, scroll to the profile you want and press
the Modify Foxkey.
2. Make the setting you want and confirm with the Ok Foxkey.
➔Presence profile is changed.
Note:
After you have changed and saved the active presence profile you have
to temporarily select another presence profile and then reactivate the
presence profile you want in order to have the settings applied.
Configuring keys
This section explains how to assign phone numbers and functions to a Foxkey or
configurable key.
Available keys
You can select the following keys for configuration purposes:
• Presence key: Preconfigured as presence menu. You can also store call numbers and
functions. The key assignment is retrievable at any time.
• Foxkeys: You can also store call numbers or functions on a Foxkey. The key assign-
ment is retrievable in the idle position only.
• Configurable Keys: You can also store call numbers or functions on a configurable
key. The key assignment is retrievable at any time.
Note:
To be able to use a configurable key, you need to make sure a MiVoice M530 or
MiVoice M535 expansion key module is connected. Contact your system administrator
You can assign each key with a specific action type so you can trigger a particular action
by simply pressing that key. Choice available:
• Number key: To store the phone number
• Function key: Activate/deactivate or execute a function
• Team key: Organisation within the team
• Line key: Setting up a key phone (Line keys must be set up by your system administrator).

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Note:
For more information about the MiVoice M535 the expansion key module, see chapter
"Using the MiVoice M535 expansion key module", page 25 and "MiVoice M530 / M535
expansion key module (optional)", page 136.
Store a phone number under a key – number key

You want to retrieve a frequently used phone number with a single keystroke rather than
enter it digit by digit.
On each Foxkey and configurable key of the MiVoice M535 expansion key module you
can store one call number and name, and on each configurable key of the MiVoice M530
expansion key module you can store two call numbers and the associated names. The
key automatically becomes a number key.
The system administrator can disable any possibility of modifying the configuration of a
key that has already been configured.
Menu To store a phone number under the Foxkey:

Keys > Foxkey Scroll to Keys > Foxkey > Select and press the Foxkey you want.
➔Display shows choice of key types.
Number key Scroll to Number key and press the Select Foxkey.
Enter phone number and name and confirm with the Ok Foxkey.
➔The phone number is now stored.
<long> To store a phone number under a configurable key/presence key:
Press the key and hold it down for a moment.
Number key Scroll to Number key and press the Select Foxkey.
Enter phone numbers and names and confirm with the Ok Foxkey.
If you have a MiVoice M535 expansion key module connected, you can
also select the number type (Business number, Mobile number or Private
number).
Notes:
• You can use the Correction key to delete any incorrect character.
• You can store only one call number on a configurable key of the
MiVoice M535 expansion key module.

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Store a function under a key – function key

You want to retrieve a frequently used function - for example "call forwarding on no reply"
- using a single keystroke rather than having to enter it by hand. Usually the function is
assigned so that you:
• activate the function with the first keystroke – key-LED lit,
• and deactivate the command again with a second keystroke - key-LED off.
If you have connected a MiVoice M530 or MiVoice M535 expansion key module, the
LED indicates the key status:
• Red: Function is activated.
• Green: Function is deactivated.
Storing a function under a key (from a predefined selection of functions):

Menu Storing a function under the Foxkey:
Keys > Foxkey Scroll to Keys > Foxkey > Select and press the Foxkey you want.
Function key Scroll to Function key and press the Select Foxkey.
➔The currently set function is displayed with .
<Function> Select the function you want and press the Select Foxkey.
➔The further prompting depends on the function (see Chapter "Supple-
mentary features", page 31). Once you have made all the settings, the
function is stored under the key.
Storing a function under a key (from a predefined selection of functions):

<long> Storing a function under a configurable key/presence key:
➔The currently set function is displayed with .
➔The further prompting depends on the function (see Chapter "Supple-
mentary features", page 31). Once you have made all the settings, the
function is stored under the key.

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Notes:
• The selection of functions can be found in the chapter "Function selection for configu-
rable key", page 97.
• In addition to the large number of predefined functions you can also write your own
function. For more information please refer to the chapter "Function commands, func-
tion codes", page 102.
Store a team partner under a key – team key

Together with other members you wish to organise yourself into a team so that on the one
hand you can always be reached as a team and, on the other, to ensure mutual substitu-
tion. You can configure a configurable key as a Team key and then assign it to a team
partner. One team key is configured for each team member, allowing you:
• to call one another with a single keystroke;
• to answer an incoming call for another team member with a single keystroke;
• and to select whether the flashing team key should be complemented by a ringing tone
whenever a team partner is called. You can configure a ringing delay for the ringing
tone;
• to choose between answering directly using automatic hands-free operation, picking
up the handset, and pressing the Team key.
The following audio settings are possible: Ring, Melody, Speed, Answer.
Notes:
• A Team key can only be allocated to a configurable key.
• To find out how to use a Team key, refer to the Chapter "Using the Team key",
page 70.
<long> Press the configurable key and hold it down for a moment.
Team key Scroll to Team key and press the Select Foxkey.
<Call number, name> Entering or editing phone number. If the user is stored in the system, the
name is automatically entered. Confirm with the Ok Foxkey.
☛ ➔The display shows the properties with which you can configure the
team key.

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<Audio setting> Set the Audio settings:

Scroll to the required audio settings and press the Modify Foxkey. Select
the required setting and confirm with the Ok Foxkey.
Setting possibilities for ringing:
• Off for no ringing tone, On for instant ringing tone After10s, After20s
and ringing tone After30s and confirm with Ok Foxkey.
• You can listen to each setting using the Test Foxkey.
Answer Setting the answering mode:
Scroll to Answer and press the Modify Foxkey.
Setting possibilities for answering:
Key to answer the call by pressing the Team key, Handset to answer by
picking up the handset, and Hands-free to answer automatically with
hands-free.
Notes:
• The Handset and Hands-free settings only work when the ringing sig-
nal is activated.
• If you select answer using Handset or Hands-free, you must also spec-
ify the Priority, with 1 being the highest priority, and 8 the lowest:
Clearing a key
You want to clear the assignment made to a configurable key.
Select the function No function to delete the function key assignment.
<long> To clear the Foxkey:

Press the Foxkey with a long keystroke.
➔The display shows the key type.
No function Scroll to No function and confirm with the Ok Foxkey.
➔The key configuration is cleared.
<long> To clear a configurable key:

Press the configurable key and hold it down for a moment.
No function ➔The display shows the key type.
Scroll to No function and confirm with the Ok Foxkey.
Function selection for configurable key

This section contains a list of all the functions you can store under a configurable key via
the menu. Contact your system administrator for more information.

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More information on how to store functions under a configurable key using function com-
mands and function code can be found in chapter "Formulating functions", page 102.
Function Description
No function Select this function to delete the function key assignment.
Call Forwarding With this function you forward incoming calls directly to a different
destination. For further information refer to chapter "Forwarding calls
(Call forwarding)", page 49.
Call forwarding if busy With this function you forward incoming calls directly to a different
destination if you are busy. For further information refer to chapter
"Forwarding calls (Call forwarding)", page 49.
Call Forwarding on No With this function you forward incoming calls you receive on your
Reply phone to another destination. For further information refer to chapter
"Forwarding a Call on No Reply (CFNR)", page 50.
Switch group x This function lets you route calls and functions via switch groups.
Each switch group has three switching positions. The default position
is 1.
Control output You can control external electric equipment or installations using
control outputs. For example you can use your phone to open and
close electric gates or to switch the lights on or off throughout a build-
ing.
Welcome announcement Announcement service for incoming internal and external calls. If you
do not answer an external call after a set delay, the user who is calling
will obtain an announcement. After the announcement the caller will
then hear the ring-back tone again.
Protection This function protects you against Call Waiting and Announcement.
For further information refer to chapter "Activating protection against
call types", page 87.
Remote maintenance This function lets you set remote maintenance access to your phone
on a one-off basis of permanently.
MCID This function lets you track and record a malicious call. For further
information refer to chapter "Tracking a malicious call", page 62.
Agent The call routing of calls in the queue can be controlled using an
agent.
User group In the user group incoming and internal calls are routed to a group of
internal destinations according to a preconfigured call distribution.
Home alone If calls to a user group can only be answered by one user, the user in
question can activate Home Alone on the user group. Then if the user
is already in a call, all subsequent internal or external calls to the user
group obtain a busy tone.

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Free configurable You can use function commands to define a function to suit your per-
sonal requirements. A function can consist of one or more function
commands, function codes, and the phone number. You can either
carry out a function directly or store it under a key. For further infor-
mation refer to chapter "Formulating functions", page 102.
CLIR This function lets you prevent your call number from being displayed
to the caller. For further information refer to chapter "Suppressing
your call number from your called party's terminal display", page 61.
Deflect This function lets you deflect an incoming call to another user. For fur-
ther information refer to chapter "Deflect a call during the ringing
phase", page 38.
Headset This function lets you activate the headset mode. For further informa-
tion refer to chapter "Using a headset", page 23.
Free config. red/green You can store two call numbers: the first with red indicator LED, the
second with green indicator LED.
Park With this function you put your call partner on hold without using a
phone line as a result. For further information refer to chapter "Par-
king a call partner", page 44.
Do not disturb With this function incoming calls are automatically forwarded to a
specific destination. For further information refer to chapter "Activa-
ting protection against call types", page 87.
Hands-free This function activates the loudspeaker and the microphone. For fur-
ther information refer to chapter "Using your phone in hands-free
mode", page 22.
Discreet ring With this function the phone rings only once. For further information
refer to chapter "Activating/deactivating a discreet ring", page 61.
Voice mail greeting This function allows you to activate/deactivate the greeting you want.
For further information refer to chapter "Managing personal greeting",
page 90.
Ring alone This function lets you specify which of your phones signals incoming
calls acoustically (as part of the one-number user concept). For fur-
ther information refer to chapter "Activating ring alone", page 63.
Personal call routing This function lets you specify where incoming calls are routed to (as
part of the one-number user concept). For further information refer to
chapter "Activating personal call routing", page 62.
Personal call routing Menu for selecting the personal call routing. For further information
menu refer to chapter "Activating personal call routing", page 62.
Activate/deactivate ring With this function the phone does not ring. For further information
tone refer to chapter "Setting the ringing properties", page 78.

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Fast take (Pick up a Call) You can take an incoming call or an active call from another phone to
your phone. Fast Take must be enabled. Contact your system admin-
istrator for more information.
Presence menu Menu for selecting a presence profile. For further information refer to
chapter "Organizing absences using the presence key", page 46.
Presence profile This function allows you to activate/deactivate a presence profile. For
further information refer to chapter "Organizing absences using the
presence key", page 46.
Call recording This function allows you to record an active call. The recordings are
stored in your individual e-mailbox only. For further information refer
to chapter "Recording a call", page 45.
Direct response This function allows you to set up a call connection to a patient in
hands-free mode. For further information refer to chapter "Direct res-
ponse", page 67.
PIN call Independently of the phone, you can, for a fee, make external calls.
The credit may be limited For further information refer to chapter "PIN
telephony", page 66.
PIN call rebook You can charge the charges and call information of your outgoing
and incoming calls to certain projects. For further information refer to
chapter "PIN telephony", page 66.
Reception menu Function key for the reception menu For further information refer to
chapter "Function keys and room keys on MiVoice M535expansion
module", page 118.
Room configuration menuFunction key for the reception menu For further information refer to
chapter "Function keys and room keys on MiVoice M535expansion
module", page 118.
Configuring Line Keys

This section explains how to adapt your Line key settings to suit your personal
requirements.
Your system administrator will determine whether your phone has Line keys.
Setting the Response of a Line Key

You want to set the response of a line key.
You can choose whether you also want a ringing signal in addition to the flashing Line key
when you receive a call on a Line key. You can configure a ringing delay for the ringing
tone.

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To answer a call you can choose between answering directly by pressing the Line key,
picking up the handset, and using automatic hands-free operation.
Answering an external call using automatic hands-free operation is not available.
The following audio settings are possible: Ring, Melody, Speed, Answer.
Notes:
• A Line key can only be allocated to a configurable key.
• To find out how to use a line key, refer to the Chapter "Making calls using the Line key",
page 111.
<long> Press the Line key you want and hold it down for a moment.
➔The display shows the Line key and the properties with which you can
configure the Line key.
Note:
The Personal key is also treated as a line key.
Line key Scroll to Line key and press the Select Foxkey.
<Audio setting> Set the Audio settings:

Scroll to the required audio settings and press the Modify Foxkey. Select
the required setting and confirm with the Ok Foxkey.
• Off for no ringing tone, On for instant ringing tone After10s, After20s
and ringing tone After30s and confirm with Ok Foxkey.
• You can listen to each setting using the Test Foxkey.
Answer Setting the answering mode:
Scroll to Answer and press the Modify Foxkey.
Setting possibilities for answering:
Key to answer the call by pressing the line key, Handset to answer by
hands-free.
Notes:
nal is activated.
• If you select answer using Handset or Hands-free, you must also spec-
ify the Priority, with 1 being the highest priority, and 8 the lowest.

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Formulating functions
This section explains how to activate an individual function, for example call for-
warding unconditional, with the aid of function commands and function codes and
how to assign it to a key.
Function commands, function codes

You can use the predefined selection to allocate functions to a configurable key (see
chapter "Store a function under a key – function key", page 95). You can also write your
own functions using function commands and function codes (select Free configurable
function). The function commands are listed here; the function codes can be found in the
User's Guide User Guide Function Codes on the Mitel DocFinder.
You can use function commands to define a function to suit your personal requirements.
A function can consist of one or more function commands, function codes, and the phone
number.
The following function commands are available:

"A" Seize line with highest priority
"I" Seize line
"H" Seize line in hands-free mode
"X" Disconnect
"P" Pause 1 second before the next operation
"Lxx" Seize line xx (Line keys)
"N" Use the phone number entered in call preparation
"." Control key function (up-circuit system)
"Z" Activate/deactivate DTMF mode
"R" Use the phone number last dialled
"Y" Disconnect and reseize the line
Other formulation examples:

"IR" Seize line ("I"),
Dial phone number last dialled ("R")
"I201" Seize line ("I") and dial phone number 201
"I*21201X" Seize line ("I"),
activate call forwarding unconditional ("*21") to phone number 201,
disconnect ("X")

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Formulating a function code and storing it under a key (example: “Activate presence sta-
tus”):
<lang> Keep the key you want pressed down for approx. 2 seconds.
Or:
The keys are also available via the menu: Menu > Settings > Keys >
Key/Foxkey.
Frei konfigurierbar 1. Function key > select function Free configurable.
2. Type in a name: e.g. “Absent” or use a standard name.
3. Type in the first number: I*27118002311#.
I = Seize line
*27 = function code for activate presence status
1 = presence profile 1 (absent)
1800 / 2311 = time and date until which you are absent
4. Type in the second number: I#27.
I = Seize line
#27 = function code for deactivate presence status
5. Press the Save Foxkey.
➔Key assignment is stored.
Notes:
• Functions that are not available via the menu can be activated using function codes
(see User Guide Function Codes on the Mitel DocFinder).
• You can only activate certain function codes if the same function cannot be obtained
via the menu.
• The availability of certain function code may be restricted depending on the system and
software version.

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Operator phone
This section explains the options provided by your MiVoice 5380 / 5380 IP with
MiVoice M535 when it is registered on the system as an operator phone.
Information on the operator phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Setting the operator phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Using an operator phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

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Operator phone
Information on the operator phone

The operator phone is your company's phone nerve centre. Incoming external calls
as well as internal calls are routed to this phone via several physical lines. Thus,
several calls can arrive simultaneously. The calls are placed on the Line keys and
usually processed in the sequence in which they arrived.
Once your system administrator has configured the first Line key on your
MiVoice M535 your phone acts as an operator phone. You can then configure fur-
ther line keys at any time. Use your MiVoice 5380 / 5380 IP as normal phone and the
MiVoice M535 as operator phone with its specific features.
MiVoice M535
The MiVoice M535 contains all information of your operator phone. A Line key is stored
on level 1 but all 3 levels are used as information display. Use the shift key to scroll
through the levels to display all call information. Keys that are not used as operator phone
Line keys can be configured on all 3 levels in the usual way.
Operator phone line keys

External and internal calls are stored dynamically on the Line keys (see chapter "Queue",
page 106). Line keys have the following functions:
• to pick up external and internal calls and put them through,
• to make external calls,
• to switch exchange lines.

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Operator phone
Personal key
Once your system administrator has configured your phone as operator phone, your Per-
sonal key is also configured.
The Personal key allows the operator phone to act as an ordinary user. In other words,
you can use this key to make personal calls. Incoming calls to your personal phone num-
ber are routed to the Personal key. The position of this key can freely be chosen by your
system administrator.
Calls to the Personal key always have the highest priority. If there are calls simultaneously
on a line key and the Personal key, picking up the handset automatically answers the call
to the Personal key. To answer the call to the Line key instead, you need to press the Line
key.
While you are making a call on a Line key, you cannot be reached on your personal phone
number and callers obtain the busy tone.
Queue
With an operator phone several calls can be received at the same time without it being
"busy". However, the operator phone user can only process one call at a time. If all your
Line keys are busy, all further calls are routed to a queue and listed on the display.
The operator phone can handle up to ten calls simultaneously via its keys; however, there
may well be more calls waiting in the queue. A call is put through to a Line key as soon as
the line key becomes free.
Depending on the system configuration, the callers receive the information about their
actual position in the call queue[b]. Contact your system administrator for more informa-
tion.
Display, display symbols and LED

The LED next to the Line keys and the Personal key indicate the origin and status of a
call. If a 2-company system was configured, the display shows whether the call is
intended for company A or B (see chapter "Making calls to a two-company system",
page 114).
A Line key uses all 3 levels for information display:
• Level 1 and 2: Caller’s name or call number (depending on the system configuration).
• Level 3: Time of call.

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Operator phone
• External call (one-company system)

Red-flashing (external)
• Internal call (one-or-two-company Green-flashing (internal)
system)
• External call forwarded to opera- Red-flashing (external)
tor phone (one-company system) Green-flashing (internal)
• Internal call forwarded to operator
phone
External call (Company A) Red-flashing
External call forwarded to operator Red-flashing

phone (Company A)
External call (Company B) Red-flashing
External call forwarded to operator Red-flashing

phone (Company B)
Connected Red (external)

Green (internal)
Parked Red-flashing (external)

Green-flashing (internal)
Hold Red-flashing (external)

Forwarded Red-flashing (external)

Recall Red-flashing (external)

Idle state Off

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Operator phone
Setting the operator phone

You can configure up to 10 line keys on level 1 of a MiVoice M535.
Adding and setting operator phone lines

You can make a number of settings that affect the telephone's response when someone
calls on a Line key.
Note:
The settings are made once for all the Line keys.
Menu Setting up the operator phone:

Operator phone Scroll to Operator phone and press the Select Foxkey.
Company A/Company B Depending on the configuration select Company A or Company B.

➔The display shows the properties with which you can configure the
Line key.
<Audio setting> Select the required audio setting and confirm with the Ok Foxkey.

• Off for no ringing tone, On for instant ringing tone, and ringing tone
After 10s, After 20s and After 30s and confirm with the Ok Foxkey.
• Melody and Speed: You can listen to each setting using the Test Fox-
key.
Setting possibilities for answering mode:
• Key to answer the call by pressing the line key, Handset to answer by
hands-free.
• Using Handset or Hands-free you must also specify the Priority with 1
being the highest priority, and 8 the lowest. This setting is useful for the
two-company systems.
nal is activated.

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Operator phone
Setting possibilities for answering mode:

Key for making the call by pressing the Line key and Handset for making
the call by picking up the handset.
Setting possibilities for call list:
Insert for an entry in the call list and Do not insert for no entry.
<long> Setting the operator phone using a function key:

Press and hold down the operator phone Line key.
Deleting a Line key

You want to clear the assignment of a Line key.
Select the function No function to delete the function key assignment.
Note:
The last Line key can only be deleted by your system administrator. When the last Line
key is deleted, your Personal key is deleted as well and your phone is removed from the
operator phone queue.
<long> Deleting a Line key:

No function
➔The display shows the key type.
Scroll to No function and confirm with the Ok Foxkey.

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Operator phone
Using an operator phone

Answering a call on your Personal key
You receive a call on your personal phone number on your operator phone. The LED on
your Personal key begins to flash. To answer the call, proceed as follows.
You can take the call without having to press your Personal key.
Personal key is flashing:

➔You are now connected with the caller.
Or:
1 Press the Personal key.
Answering a call on a Line key

You are called on one or more Line keys. The Line key(s) flash rapidly. You want to
answer the call on one of the Line keys.
Press the line key with the call you want to answer. If you pick up the receiver without
pressing a Line key, you are connected with the call on the line with the highest priority.
When your phone is in idle state and you receive a call, this call is signalled on the first
line key and with a text message in the display. The text message automatically disap-
pears shortly after.
If you keep a line key pressed down for approx. 2 seconds while it is lit, the caller’s infor-
mation is displayed. The text message automatically disappears shortly after.
Note:
When a company in a two-company system has deactivated the acoustic ringing, a call
for this company is only signalled on the line key but not as text message in the phone’s
display.

➔Connection with the line with the highest priority.
Or:
1 Press the Line key.

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Operator phone
Making calls using the Personal Key

You want to make calls on your operator phone without seizing a Line key.
You can make a call via your Personal key using the operator phone. Your operator
phone then acts as an ordinary user; in other words, when making a call you will be trans-
mitting your personal phone number.
☛
Press the Personal key.
➔Personal key is lit. The line is selected.
Making calls using the Line key

You want to make a call via a Line key.
You can make a call via any available Line key using the operator phone. Each Line key
has its own phone number; in other words when you make a phone call you transfer the
phone number belonging to the active Line key.
The call charges are recorded separately for each Line key.
☛
Park call on Line key

You are connected with your call partner via a Line key and decide to park the call.
You can park the call on the current Line key.
Park Park call:

Press the Park Foxkey.
➔Line key flashes slowly, is displayed.

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Operator phone

➔You are now back through to the parked call partner, is displayed.
Note:
If you have several calls in parallel and you press another line key, the
other call is automatically parked.
Switching active lines

You are in a call and want to answer a call on another Line key or make a call.
You can switch lines by pressing a key. The active call is automatically parked locally.
Parking the call and switching lines:

Press the new line key you want.
➔The active call is parked. The call on the selected line is activated.
Note:
You cannot take a call on a line between two other call parties by press-
ing the corresponding Line key.
Transferring an external call

You want to transfer an external call to an internal user who does not have exchange
access.
Not only can you hand over an external call, you can also dial the call partner's phone
number and announce him to the call destination required.
Enquiry You are making/taking a call:

Press the Enquiry Foxkey.

➔You hear the exchange signal.
Transfer of the external call without prefix:
➔The internal user has taken the exchange access. The operator phone
switches to the idle state.
<Phone number> Transfer of the external call with prefix:
Enter the phone number you want.
☛

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Operator phone
Transfer without prior notification: Put the handset on-hook.

➔The internal user has taken the call. The operator phone switches to
the idle state.
Transfer with prior notification: wait until the person answers.
Announce the internal user.
➔The internal user and the external user are now connected with each
other. The operator phone switches to the idle state.
Activating a substitution for the operator phone

You want to forward calls to your operator phone to a different destination.
The function Substitution is used to forward calls intended for operator phones. The sub-
stitution is automatically activated for all the other operator phones as well. Calls to your
Personal key are not affected by the forwarding.
Substitution Activating the substitution:

Scroll to Substitution and press the Select Foxkey.
➔Substitution is now activated.
Reset To deactivate the substitution:
➔Substitution is now deactivated.
Notes:
• Calls already on the operator phone when the substitution function is
activated are not forwarded.
• The substitution cannot be activated by remote control.

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Operator phone
Answering Calls to a Two-Company System

You handle the calls for two different companies on the same operator phone, and the
operator phone is configured as a two-company system.
You receive a call. The LED next to the line key begins to flash.
The display shows whether the call is intended for Company A or B.
Call for Company A.

Press the Line key and answer as Company A.
Call for Company B.
Press the Line key and answer as Company B.
Making calls to a two-company system

You are operating a two-company system and want to appear either as Company A or as
Company B, as necessary.
Requirement: The system and your operator phone have been set up by the system
administrator.
Properties of a two-company system:
• Each individual Line key allows you to appear as Company A or B.
• Call lists are not kept separately according to company.
• The call charges are recorded separately for each company.
• A substitution will apply equally to both companies.
To phone on behalf of Company A:

Press a free Line key once.
To phone on behalf of Company B:
Press a free Line key twice.
<Phone number> Enter the phone number of the user.
➔You will appear to the person either as Company A or B and transmit
☛ the corresponding phone number.

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Operator phone
Activating/deactivating functions by remote control

You are not at your desk and want to set various functions on your phone from a different
phone.
You can activate/deactivate many of your phone's functions by remote control from a dif-
ferent internal phone. Remote control has to be enabled for your phone in the system.
The remote control is initiated using a special function code. You can then enter the func-
tion commands and function codes.
<Function code> Using remote control from a third-party phone:

1. Enter function code #06.
☛ 2. Enter your phone number.
3. Enter your PIN.
4. Enter the function code for activating/deactivating the function you
want.
➔The function is activated/deactivated.
Note:
default setting.

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Reception telephone
This section explains the options provided by your MiVoice 5380 / 5380 IP when it
is registered on the system as an reception telephone[a].
Information on the reception phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Operate reception telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Carrying out some settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

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Reception telephone
Information on the reception phone

Your telephone becomes a reception telephone once your hospitality manager has
defined your MiVoice 5380 / 5380 IP in the system as reception telephone and has
configured the basic settings.
As a receptionist, it is your responsibility to ensure that a guest checks in and out without
any problem. You can manage check-in, check-out and many other settings and actions
for your guest on your MiVoice 5380 / 5380 IP.
Your MiVoice 5380 / 5380 IP gives you a better overview by providing you with a room
occupation list as well as a list of active and expired wake-up calls.
Display symbols
Room status
Room vacant Room occupied
Room cleaned Room not cleaned

C N
Wake-up call activated Wake-up call expired
Wake-up call activated daily
Notification LED activated

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Reception telephone
Function keys and room keys on MiVoice M535expansion module

You have a better overview and can serve your guests quicker if you use your reception
telephone with at least one MiVoice M535 expansion module.
Function keys:
You can assign a specific function mode to the configurable keys of MiVoice M535. You
must configure this mode just once on one MiVoice M535 level so it is available on all
three levels. Once this mode is activated, the red LED goes on and all room keys behave
like function keys for this mode.
You can activate only one mode at a time. If no mode is activated, the room keys behave
like team keys.
You can set the following function modes for the reception telephone:
• Reception menu: press the key once to have direct access to the reception menu. You
can save this function on a Foxkey or on a configurable key of the MiVoice M530 or
MiVoice M535 expansion key module.
• Room configuration menu: type in the room number to have direct access to room con-
figuration. You can save this function on a Foxkey or on a configurable key of the
MiVoice M530 or MiVoice M535 expansion key module.
• Room configuration: room configuration mode. Sets the room keys of all MiVoice M535
to room configuration mode.1)
• Check-in: check-in mode. Sets the room keys of all MiVoice M535 to Check-in mode.1)
• Check-out: check-out mode. Sets the room keys of all MiVoice M535 to Check-out
mode.1)
• Notification: notification mode. Sets the room keys of all MiVoice M535 to notification
mode.1)
• Wake-up call: wake-up call mode. Sets the room keys of all MiVoice M535 to wake-up
call mode.1)
1) You must configure this mode just once on one MiVoice M535 level so it is available on all
three levels.

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Reception telephone
<long> Configure function key:

Press the configurable key on the MiVoice M535 and hold it down for a
moment.
➔Display shows choice of key types. The currently set function is dis-
played with .
Save the name or standard name and confirm with the Ok Foxkey.
➔The function key is now stored.
<Name> Save the name or standard name and confirm with the Ok Foxkey.
➔The function key is now stored.
☛
<long> Delete function key:
moment.
played with .
Room keys:
You can configure the configurable keys of MiVoice M535 as room keys. These room
keys are marked with the guest's room number and name.
Depending on the selected function mode, the room key behaves like a team key (if no
function mode is selected) or sets the key to the corresponding function mode e.g. wake-
up call mode).
<long> Configure room key:

moment.
played with .
Room key Scroll to Room key and press the Select Foxkey.
<Room number> Enter the room number and confirm with the Ok Foxkey.
➔The room key is now stored.
☛

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Reception telephone
<Room key> Use room key as team key:

Do not activate any function mode and press room key.
➔The room phone is called.
<Room key> Use room key as function key:
Activate the function mode you want and press room key.
➔Settings can be made in function mode.
<long> Delete room key:
moment.
played with .
Operate reception telephone

Check-in
A new guest arrives and wishes to check in.
You can execute a check-in in idle state as well as during an active call.
You can find other room settings in Chapter "Room configuration", page 124.
Check-in Check in a guest:

Press MiVoice M535 function key for Check-in- mode.
➔The room key LED indicates the room status:
Red: Occupied, green: Vacant, off: Vacant but cleaning status Not
inspected.
<Room key> Press the room key you want on MiVoice M535.
☛
Note:
If during check-in the room still has an open status, for instance if the
room is occupied or has not yet been cleaned, a report appears on the
display. If necessary, first process the report or select another room
and start the check-in operation afresh.
<Guest name> Enter the guest's name and confirm with the Ok Foxkey.
➔The room configuration view is displayed.
☛

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Reception telephone
<Room setting> Make further settings:

Select the setting you want and press the Modify Foxkey. Confirm the
☛ setting with the Ok Foxkey.
➔Settings are saved.
Press the end key to exit the room configuration view.
Note:
Check-in is also available via the menu: Menu > Reception > Room
status > Select room > Check-in.
Check-out
The guest's stay has ended and he wishes to check out.
A report appears if the room status during check-out is still open, for instance if a notifica-
tion is still available or if the room telephone is still being used. First process the report, if
necessary, then start the check-out afresh. If more than four reports are available, only
the first three reports are displayed.
You can execute a check-out in idle state as well as during an active call.
Check-out Check out a guest:

Press MiVoice M535 function key for Check-out mode.
➔The room key LED indicates the room status:
Red: Occupied, green: Free, off: Vacant but cleaning status Not
inspected.
☛
Note:
If during check-out the room still has an open status, for instance if a
notification is available or the room telephone is still being used, a
report appears on the display. First process the report, if necessary,
then start the check-out operation afresh.
Ok Confirm the check-out with the Ok Foxkey.
➔Depending on the system configuration, the phone bill is automati-
cally printed out. Contact your system administrator for more infor-
mation.
➔The telephone returns to idle status, the room status changes to
Vacant.
Note:
Check-out is also available via the menu: Menu > Reception > Room
status > Select room > Check-out.

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Reception telephone
Wake-up call
A guest wishes to be woken up at a specific time.
You can set the wake-up time for the guest's room.
Note:
Only one wake-up call may be set per guest/room.
Wake-up call Set wake-up call:

Press function key on MiVoice M535 for Wake-up call mode.
➔Room key LED indicates the wake-up call status:
expired, green: activated, OFF: deactivated.
➔Input window opens.
☛
<Wake-up time> Enter the wake-up time you want and confirm with the Ok Foxkey.
➔Wake-up call settings are displayed.
☛
Daily If necessary, select the Wake-up call daily and press the Modify Fox-
key. Confirm the new value with the Ok Foxkey.
☛
Press the End key to confirm the wake-up call.
➔Wake-up call is now stored.
Note:
An overview of set wake-up calls is also available via Menu: Menu >
Reception > Wake-up call > Change/Delete.
Wake-up call Modify wake-up call:

➔The set wake-up call is displayed.
☛
Modify Select the setting you want and press the Modify Foxkey.
<Wake-up time> Enter the new value and confirm with the Ok Foxkey.
☛
Press the End key to confirm the wake-up call.
➔Wake-up call is now stored.

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Reception telephone
Wake-up call Delete set wake-up call:

➔The set wake-up call is displayed.
☛
Wake-up call OFF Wake-up call: Select OFF and confirm with the Ok Foxkey.
➔Wake-up call is deleted.
Note:
An overview of set wake-up calls is also available via Menu: Menu >
Reception > Wake-up call > Change/Delete.
Wake-up call expired Hide "Wake-up call has expired":

Press the Ok Foxkey.
➔Wake-up call is expired.
Delete Delete "Wake-up call has expired":
➔Wake-up call is now deactivated.
➔If you delete the display for a daily wake-up call, the wake-up call is
automatically reset.
Notification service
A guest wishes to be informed about events taking place in his absence.
You can activate the notification service for each guest (provided the guest telephone
supports the notification service function (MWI)).
When the following events take place in his absence, the guest is informed about them
via the notification LED on his telephone:
• New messages in the voicemail box
• Message
• Callback expected from a specific number
• Activated alarm
• Text message
Notification Activate notification LED:

Press function key on MiVoice M535 for Notification mode.
➔Room key LED indicates the notification status:
activated, OFF: deactivated.
➔A notification report appears.
☛
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Reception telephone
Ok Confirm the notification LED with the Ok Foxkey.

➔Notification LED activated.
Note:
Notification service is also available via the menu: Menu > Reception
> Room configuration > Enter room number > Notification.
Carrying out some settings

You can make further settings or modifications in the configuration menu.
Room configuration
You can obtain the following information about a room in room configuration:
• Room status: The room is either Vacant or Occupied.
• Cleaning status: The status is either Cleaned, Not cleaned or Inspected.
• Name: type in the guest's name here.
• Wake-up call: activate wake-up call with the time you want. You can select a daily rep-
etition of the wake-up call as an additional option.
• Notification: activate the notification LED if required by the guest.
• Call charges: gives you an overview of the telephone charges. You can Print or Delete
them.
• Permissions: activate this setting to allow the alternative telephony permissions
defined by your hospitality manager. Contact your hospitality manager for more infor-
mation.
• Surcharge calculator: if necessary, select here an appropriate surcharge calculator.
Ask your hospitality manager for the values with which the surcharge calculator are
configured.
• Room-to-room: set the setting to ON when a guest is checking in, so a guest can call a
room from another room. Your hospitality manager defines the standard permission in
the communication system. You can manually modify this setting at any time during
check-in or during a guest's stay.
• Hotline: type in a call number here. This call number is dialled automatically once the
guest lifts the room telephone handset.
Note:
If an incoming call is taken during room configuration, the values not yet saved are lost.

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Reception telephone
Reception Scroll to Reception and press the Select Foxkey.
Room configuration Scroll to Room configuration and press the Select Foxkey.
<Room number> Type in the room number you want and confirm with the Ok Foxkey.
➔You have an overview of the set room configuration.
☛
Modify Select settings with the Modify Foxkey then confirm with the Ok Foxkey.
➔Settings are saved.
Room status
This menu gives you an overview of all available rooms. You can view each room config-
uration and take the action you want.
The overview contains the following statuses and settings. For more information on the
individual statuses and settings, see Chapter "Room configuration", page 124.
• Room status
• Cleaning status
• Name
• Wake-up call
• Notification
• Call charges
• Notifications
• Surcharge calculator
• Room ro room call
• Hotline

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Reception telephone
Room status Scroll to Room status and press the Select Foxkey.
➔An overview of all the rooms appears.
<Room number> Actions when a room is vacant:

1. Select the room you want and press the Check-in Foxkey.
☛ 2. Type in the guest's name.
3. Configure the room as you want in room configuration.
Note:
For more information about check-in, see Chapter "Check-in", page 120.
<Room number> Actions when a room is occupied:
1. Select the room you want and press the Check-out Foxkey.
☛ 2. Perform check-out.
Note:
For more information about check-out, see Chapter "Check-out",
page 121.
Enhanced settings
You wish to perform further settings for your rooms.
You can perform the following settings. These settings apply to all rooms.
• Room-to-room permission: Your hospitality manager defines the standard permission
in the communication system. You can manually modify this setting at any time during
check-in or during a guest's stay.
– Allowed: set the setting to Allowed when a guest is checking in, so a guest can call
a room from another room.
– Not permitted
– Keep settings as is: To apply the existing forwarding, select Keep settings as is.
• Default actions at check-out:
– Delete guest data: this is where you specify whether the data input about a depart-
ing guest is deleted when the guest is leaving or only when the next guest is
checked in.
– Print bill: the list of all phone calls, including call charges, is printed out.

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Reception telephone
Enhanced settings Scroll to Enhanced settings and press the Select Foxkey.
Room permission Activating room permission:

Scroll to Room to room permission and press the Select Foxkey.
<Room setting> Select the required setting and confirm with the Ok Foxkey.
Default actions at check- Activating the default actions at check-out:

out Scroll to Default actions at check-out and press the Select Foxkey.
<Room setting> Select the required setting and confirm with the Ok Foxkey.
Printing the list of last bills

You wish to print out a bill again after you have finished the check-out operation.
You can print the last bill for each room.
List of last bills Scroll to List of last bills and press the Select Foxkey.
<Room number> Select the room you want and confirm with the Ok Foxkey.
➔Printing bill.

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Installation and first-time operation
These sections explain the setup options available with your phone.
Equipment provided . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Setting up and mounting the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Connect MiVoice 5380 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Connect MiVoice 5380 IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
MiVoice M530 / M535 expansion key module (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Labelling the MiVoice M530 expansion key module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

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Equipment provided
Telephone and handset Handset connection Telephone connection cable
cable MiVoice 5380

3!L>3<<B
+==@:<%,
)<EL
Ctrl Alt
Stand rest; can also be used as Quick User's Guide and

a mounting frame for wall mount- safety information
ing

eud-1679/1.0 – R3.0 – 08.2015

Options
Plug-in power adapter
Expansion key module MiVoice M530 with write-on labels (incl. stand rest and connection
cable)
Expansion key module MiVoice M535 with display (incl. stand rest and connection cable)

eud-1679/1.0 – R3.0 – 08.2015

Setting up and mounting the phone

With the aid of the supplied stand rest you can set up the phone as a desk phone or
mount it to the wall.
Setting the phone up as a desk phone

You can set up the phone either at a 40° or a 25° angle. To do so, insert the stand rest in
different positions into the back of the phone until it snaps into place.
• Insert the stand rest as indicated on the installation diagram until it snaps into place.
• Connecting the handset: Plug the connector on the shorter straight extremity of the
handset cord into the socket on the handset. Plug the connector at the loose extremity
of the cord into the handset socket on the underside of the phone. To relieve the strain
on the cable feed the cable through one of the cable guides on the stand rest.
• Connect the phone as indicated in chapter "Connect MiVoice 5380", page 133 and
"Connect MiVoice 5380 IP", page 134.
25°
40°

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Wall mounting
You can also mount the phone on the wall. To do so, screw the stand rest onto the wall as
a bracket and hook the phone onto the stand rest.
Notes:
• As there is only a limited amount of space between the sockets on the back of the
phone and the wall on which it is mounted, you need to use a ribbon cable with a short
connector for the cord. Ask your dealer for a list of suppliers for a suitable ribbon cable
(only MiVoice 5380 IP).
• You can only connect one MiVoice M530 and one MiVoice M535 (option) if the phone
is wall-mounted.
• Fit the screws for securing the stand rest and mount the stand rest (Figure A).
• Connect the handset and phone cord to the phone (Figure B). For the correct connec-
tion assignment refer to Chapter "Connect MiVoice 5380", page 133 and "Connect
MiVoice 5380 IP", page 134.
• Insert the phone into the stand rest horizontally (Figure C-1) and slide downwards (Fig-
ure C-2).
• Unscrew the cams for holding the handset (Figures D-1 to D-3).
• Insert the handset.
65 mm
3.5 mm
145 mm
130 mm
151 mm
A B
C D

eud-1679/1.0 – R3.0 – 08.2015

Dismantling
Desk phone:
• Disconnect the phone cord and remove.
• Carefully pull the stand rest away in the opposite direction.
Wall set:
• Carefully slide the phone upwards out of the stand rest.
• Disconnect the phone cord and remove.
Connect MiVoice 5380

Connections
Telephone connection
Connecting the handset
Headset connection
Connecting the MiVoice M530/MiVoice M535 expansion key module or

power supply
Connecting your phone to the system

• Plug the connector on the phone cord on the underside of the phone into the socket
with the phone symbol.
• Desk installation only: To relieve the strain on the cable feed the cable through one of
the cable guides on the stand rest.
• Plug the other end of the cable into the phone socket outlet.
• Set channel selector switch on the underside of the phone. Contact your system
administrator for more information.
Logging your phone on

Your system administrator has to prepare the system before you can log on your phone.

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Connect MiVoice 5380 IP

IP connections
Connecting to the IP network
Connecting a PC (if required)
Connecting the handset
Headset connection
Connecting the power supply
Connecting the MiVoice M530/MiVoice M535 expansion key module
Note:
Your system administration will take care of the IP addressing and the
commissioning of the phone. The IP addresses and other information
about your phone is available in the setting mode.

3!L>3<<B
+==@:<%,
)<EL
Ctrl Alt
OUT IN
LAN PC
Connecting your phone to the LAN

This phone communicates via the same connection as your PC (IP network / LAN). This
means you do not need a special phone connection. Ask your system administrator if you
have any doubts about your phone’s connection.
• Connecting the LAN cord (not included in the scope of delivery) to a LAN socket.
• Plug the connector at the loose end on the underside of the phone into the LAN socket.

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Connecting your PC to the LAN

If required, you can connect your PC or another LAN device to the phone, for example a
printer.
• Connecting the LAN cord (not included in the scope of delivery) to the PC’s network
socket.
• Plug the connector at the loose end on the underside of the phone into the PC socket.
Connecting the power supply

If your LAN supports Power-Over-Ethernet (PoE), the phone will be powered via the LAN
cord and you will not require a power adapter.
If your LAN does not support PoE or if you have installed a switch between the LAN and
the phone that does not support PoE, you will need the optional power adapter to power
the phone.
Note:
Only use the optional original plug-in power adapter.
• Plug the round connector of the power cord on the underside of the phone into the
power socket.
• Connect the power supply to the mains power.
Logging the IP phone

Your system administrator has to prepare the system before you can log on your phone.

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MiVoice M530 / M535 expansion key module

(optional)
You can connect up to 3 MiVoice M530 expansion key modules with 20 configur-
able keys each and up to 3 MiVoice M535 expansion key modules with 3x15 config-
urable keys to your phone. You can freely combine MiVoice M530 and
MiVoice M535. Each key has an LED for visual signalling.
Connections
Connecting the MiVoice M530 / M535 expansion key module
Connecting further MiVoice M530 / M535 expansion key modules (sym-

bol on MiVoice M530)
Connecting further MiVoice M530 / M535 expansion key modules or
or power supply (symbol on MiVoice M535)

3!L>3<<B
+==@:<%,
)<EL
Ctrl Alt
OUT IN OUT IN OUT IN

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Connecting the MiVoice M530 / M535 expansion key module

Note:
Always disconnect the phone from the mains power first before you connect/disconnect
a MiVoice M530/MiVoice M535 expansion key module.
• Unplug the phone cord from the socket on the underside of the phone.
• Attach MiVoice M530/MiVoice M535 expansion key module to the right of the phone
until you feel and hear it snap into place, as indicated in the following figure.
• Plug the cord into the supplementary equipment sockets on the underside of the phone
and the MiVoice M530/MiVoice M535 expansion key module.
• Feed the connecting cable through the strain relief on the underside of the
MiVoice M530/MiVoice M535 expansion key module.
• Plug the phone cord back into the socket on the underside of the phone. The expan-
sion key module MiVoice M530/MiVoice M535 is now ready for operation.
• Depending on the type of power supply, you may need additional power supply units
for your expansion key modules. If there is an under supply of power, a message
appears on the display. Contact your system administrator for more information.
• Proceed in a similar way if you want to connect other MiVoice M530/MiVoice M535
expansion key modules (maximum 3).

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Labelling the MiVoice M530 expansion key module

Write-on labels for the configurable keys can be found on the Mitel DocFinder. You can fill
out the fields directly on your PC and then print out the labels.
• Label the write-on labels on the PC, print them (“Page scaling for printing: none“) and
cut them out.
• Carefully remove the transparent cover next to the configurable keys.
• Place the write-on labels into the recesses next to the configurable keys.
• Carefully replace the transparent cover.

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Further information
The following sections contain more useful information about your phone.
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Declaration Open Source Software (MiVoice 5380 IP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Communication system and software versions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

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Further information
Troubleshooting
This section contains a few tips on how to operate your phone if you encounter any
problems.
Malfunctions
Your call partner cannot hear you or you cannot hear your call partner
Make sure the handset cord is correctly plugged into both the handset and the phone (see
chapter "Installation and first-time operation", page 128).
Handset off-hook, no dialling tone, no display
Make sure the phone cord is correctly plugged in to both the phone and the LAN socket (see
chapter "Installation and first-time operation", page 128).
Display shows "Not configured", handset off-hook, no dial tone
Your phone has not been assigned a call number. Contact your system administrator for more
information.
The display reads: "Trying to register"
The telephone cannot be registered. Contact your system administrator for more information.
Display is working, but connection is not possible
Your phone may be locked. Unlock your phone (see chapter "Unlocking your phone", page 53).
Freely configurable keys cannot be configured
The configuration may be locked. Unlock your phone (see chapter "Unlocking your phone",
page 53).
The key for a reconfiguration may be locked in the system. Contact your system administrator
The expansion key module MiVoice M530/MiVoice M535 possibly has not sufficient power
supply. Contact your system administrator for more information.
Insufficient display contrast
The setting for the display contrast is inadequate. Change the setting (see chapter "Setting the
display", page 76).
Impaired sound quality during hands-free operation
The sound quality can be affected if the volume is too loud – turn down the volume. If the sound
quality fluctuates, contact your system administrator.
Only emergency calls are possible
You may want to telephone from a Free Seating phone, but have not logged on to it. Log on to
the phone (see Chapter "Free seating", page 64).
Phone calls can be made, but no names are displayed; the key configuration is missing,
and the phone does not respond to function commands
Restricted mode following a software update without update licence.
Note:
For all other messages, faults and questions you may have, contact your system administrator.

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Further information
Declaration Open Source Software

(MiVoice 5380 IP)
About Open Source Software
This product contains Open Source Software from third-party suppliers subject to the
GNU licence provisions GPL (GNU General Public License) and LGPL (GNU
Library/Lesser General Public License).
The licence texts for the GPL and LGPL and for the source code of the software sections
listed below are available at www.mitel.com/docfinder ("Public GNU source" document
type).
The licence texts for the GPL and LGPL are also stored on the phone itself and can be
viewed using the integrated web interface (URL: <IP address of your phone>.
Please read through the text carefully to find out all you need to know about your rights
with regard to the licences concerned.
This product contains the following software subject to GPL provisions:
• Linux kernel, available at www.kernel.org/
• Busybox, available at www.busybox.net/
This product contains the following software subject to the LGPL provisions:
• ucLibc, available at www.ucLibc.org/

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Further information
Communication system and software versions

You want to activate a feature described in these Instructions but the system will
not let you.
Some communication systems or software versions do not support all the features. The
corresponding text sections are identified by a letter inside square brackets [a]. The list
below indicates which system versions support the relevant features. Contact your sys-
tem administrator for more information.
R2.0 R3.0
[a] X
[b] X X
[c]
[d]

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Index
A – Unconditional . . . . . . . . . . . . . . . . . . . 49
Absence information . . . . . . . . . . . . . . . . 48 Call key . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Accessories (Safety information) . . . . . . . 6 Call list . . . . . . . . . . . . . . . . . . . . . . . .34, 35
Acknowledging an appointment call . . . . 57 Call routing . . . . . . . . . . . . . . . . . . . . . . . 62
Actions following an alarm . . . . . . . . . . . 58 Call waiting:
– answering . . . . . . . . . . . . . . . . . . . . . . 39
Activating screensaver . . . . . . . . . . . . . . 86
– on an internal user . . . . . . . . . . . . . . . 39
Alarm melodies . . . . . . . . . . . . . . . . . . . . 78 – Protection setting . . . . . . . . . . . . . . . . 87
Alpha keyboard . . . . . . . . . . . . . . . . . 14, 27 Callback:
Alpha search . . . . . . . . . . . . . . . . . . . . . . 32 – answering . . . . . . . . . . . . . . . . . . . . . . 38
Ambient conditions (Safety information) . . 6 – requesting . . . . . . . . . . . . . . . . . . . . . . 37
Announcement: Changing the PIN . . . . . . . . . . . . . . . . . . 84
– Protection setting . . . . . . . . . . . . . . . . . 87 Charges . . . . . . . . . . . . . . . . . . . . 19, 41, 59
– receiving . . . . . . . . . . . . . . . . . . . . . . . 41 Check-in . . . . . . . . . . . . . . . . . . . . . . . . 120
– starting . . . . . . . . . . . . . . . . . . . . . . . . . 40
Check-out . . . . . . . . . . . . . . . . . . . . . . . 121
Answering a call . . . . . . . . . . . . . . . . . . . 19
Clearing a key . . . . . . . . . . . . . . . . . . . . 97
Attention tone volume . . . . . . . . . . . . . . . 78
CLIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
CLIR . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Automatic hands-free mode . . . . . . . . . . 79
Communication system . . . . . . . . . .86, 142
Conference call . . . . . . . . . . . . . . . . . . . 43
B
Configurable key . . . . . . . . . . . . . . . . . . 15
Backlight . . . . . . . . . . . . . . . . . . . . . . . . . 76
Configuring:
Backlight intensity . . . . . . . . . . . . . . . . . . 76
– key . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Bluetooth®: – Line keys . . . . . . . . . . . . . . . . . . . . . . 100
– Conference units . . . . . . . . . . . . . . . . . 82 – presence . . . . . . . . . . . . . . . . . . . . . . . 91
– Headset . . . . . . . . . . . . . . . . . . . . . . . . 82 – presence profile . . . . . . . . . . . . . . . . . 91
– Installation . . . . . . . . . . . . . . . . . . . . . . 81 – voice mail . . . . . . . . . . . . . . . . . . . . . . 90
– Operation . . . . . . . . . . . . . . . . . . . . . . . 82
Connect . . . . . . . . . . . . . . . . . . . . . . . . . 43
Brokering . . . . . . . . . . . . . . . . . . . . . . . . . 42
Connecting:
– IP phone . . . . . . . . . . . . . . . . . . . . . . 134
C – Phone . . . . . . . . . . . . . . . . . . . . . . . . 133
Call duration . . . . . . . . . . . . . . . . . . . . . . 19 – the expansion key module . . . . . . . . 137
Call forwarding: – the power supply . . . . . . . . . . . . . . . . 135
– on No Reply . . . . . . . . . . . . . . . . . . . . . 50 – your IP phone to the LAN . . . . . . . . . 134
– Protection setting . . . . . . . . . . . . . . . . . 87 – your PC to the LAN . . . . . . . . . . . . . . 135
– to text message . . . . . . . . . . . . . . . . . . 51 – your phone to the system . . . . . . . . . 133
– to voice mail . . . . . . . . . . . . . . . . . . . . 51 Connections (Safety information) . . . . . . . 6

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Contact . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Do not disturb . . . . . . . . . . . . . . . . . . . . . . 87
Correcting your input . . . . . . . . . . . . . . . 28 Document designation . . . . . . . . . . . . . . . 12
Correction key . . . . . . . . . . . . . . . . . . . . 14 Document information . . . . . . . . . . . . . . . 12
Cost control (Safety information) . . . . . . . 6 DTMF:
Creating a new phone book entry . . . . . . 88 – . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
– Configuring . . . . . . . . . . . . . . . . . . . . . . 84
D – Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Data protection . . . . . . . . . . . . . . . . . . . . . 9
E
Data protection (Safety information) . . . . . 6
Editing a phone book entry . . . . . . . . . . . 89
Default actions at check-out . . . . . . . . . 126
End key . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Deflecting:
– a call during the ringing phase . . . . . . 38 Ending a call . . . . . . . . . . . . . . . . . . . . . . 19
– voice messages . . . . . . . . . . . . . . . . . 55 Enquiry call during a call . . . . . . . . . . . . . 42
Deleting a phone book entry . . . . . . . . . . 89 Equipment provided . . . . . . . . . . . . . . . . 129
Desk phone . . . . . . . . . . . . . . . . . . . . . 131 Exclusion of liability . . . . . . . . . . . . . . . . . . 8
Dialling: Expansion key module:
– by name . . . . . . . . . . . . . . . . . . . . . . . 32 – Connections . . . . . . . . . . . . . . . . . . . . 136
– from external phone books . . . . . . . . . 34 – LED . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
– from private contacts . . . . . . . . . . . . . . 33 – MiVoice M530 / M535 . . . . . . . . . . . . . 136
– from the call list of answered calls . . . 35
– from the call list of unanswered calls . 34 F
– from the phone book . . . . . . . . . . . . . . 32 First-time operation . . . . . . . . . . . . . . . . 128
– Selecting with configurable Foxkey . . . 36 Formulating functions . . . . . . . . . . . . . . . 102
– with a configurable key MiVoice M535 36
Forwarding:
– with redial . . . . . . . . . . . . . . . . . . . 21, 35
– Call forwarding . . . . . . . . . . . . . . . . . . . 49
– with the phone number . . . . . . . . . . . . 20
– Call forwarding on no reply . . . . . . . . . .50
Digit keys . . . . . . . . . . . . . . . . . . . . . 14, 26 – to text message . . . . . . . . . . . . . . . . . . 51
Direct response . . . . . . . . . . . . . . . . . . . 67 – to voice mail . . . . . . . . . . . . . . . . . . . . . 51
Discreet ring . . . . . . . . . . . . . . . . . . . . . . 61 Foxkey . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Dismantling . . . . . . . . . . . . . . . . . . . . . . 133 Free seating . . . . . . . . . . . . . . . . . . . . . . . 64
Display symbols: Function codes . . . . . . . . . . . . . . . . . . . . 102
– Explanation . . . . . . . . . . . . . . . . . . . . . 25 Function commands . . . . . . . . . . . . . . . . 102
– MiVoice M535 . . . . . . . . . . . . . . . . . . . 17
Function key . . . . . . . . . . . . . . . . . . . 95, 118
– Operator phone . . . . . . . . . . . . . . . . . 106
– Phone . . . . . . . . . . . . . . . . . . . . . . . . . 16 Function selection for configurable key . .97
– Reception phone . . . . . . . . . . . . . . . . 117
Display text . . . . . . . . . . . . . . . . . . . . . . . 25 G
Display text for the idle state . . . . . . . . . 85 General bell:
– Answering a general bell . . . . . . . . . . . 60
Display:
– Searching for a user . . . . . . . . . . . . . . . 60
– Display contrast . . . . . . . . . . . . . . . . . 76
– Display contrast M535 . . . . . . . . . . . . 77 GNU licence provisions . . . . . . . . . . . . .141
Disposal (Safety information) . . . . . . . . . . 6

eud-1679/1.0 – R3.0 – 08.2015

H Loudspeaker key . . . . . . . . . . . . . . . . . . 15
Handsfree . . . . . . . . . . . . . . . . . . . . . 22, 79
M
Hands-free microphone . . . . . . . . . . . . . 14
M535 backlight intensity . . . . . . . . . . . . . 77
Headset:
– . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Mains power (Safety information) . . . . . . . 6
– activating headset mode . . . . . . . . . . . 79 Maintenance (Safety information) . . . . . . 6
Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Making a call:
Hotline alarm . . . . . . . . . . . . . . . . . . . . . . 68 – on a third-party phone . . . . . . . . . . . . . 59
– with an operator phone . . . . . . . . . . . 110
I Malfunctions . . . . . . . . . . . . . . . . . . . . . 140
Installation . . . . . . . . . . . . . . . . . . . . . . . 128 Managing personal greeting . . . . . . . . . . 90
Intercom . . . . . . . . . . . . . . . . . . . . . . . . . 40 MCID . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Intrusion . . . . . . . . . . . . . . . . . . . . . . . . . 87 Menu-guided navigation . . . . . . . . . . . . . 29
Metal objects (Safety information) . . . . . . 6
K Microphone key . . . . . . . . . . . . . . . . . . . 15
Key designations . . . . . . . . . . . . . . . . . . . 14 Mitel Alarm Server . . . . . . . . . . . . . . . . . 67
Key legend . . . . . . . . . . . . . . . . . . . . . . . 14 Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Key phone . . . . . . . . . . . . . . . . . . . . . . . . 72 Mounting . . . . . . . . . . . . . . . . . . . . . . . . 131
Moving the Cursor . . . . . . . . . . . . . . . . . 28
L Muting the microphone . . . . . . . . . . . . . . 22
Labels . . . . . . . . . . . . . . . . . . . . . . . 16, 138
LAN . . . . . . . . . . . . . . . . . . . . . . . . 134, 135 N
LED indicator: Navigation key . . . . . . . . . . . . . . . . . . . . 14
– . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Notification service . . . . . . . . . . . . . . . . 123
– MiVoice M535 . . . . . . . . . . . . . . . . . . . 16 Number key . . . . . . . . . . . . . . . . . . . . . . 94
– Operator phone . . . . . . . . . . . . . . . . . 106
Limited Warranty (Australia only) . . . . . . . 9 O
Line key: One number user concept . . . . . . . . . . . . 7
– . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Open listening . . . . . . . . . . . . . . . . . . . . 21
– Answering a call on a Line key . . . . . . 72
– Park call on Line key . . . . . . . . . . . . . . 73 Open Source Software . . . . . . . . . . . . . 141
– Phoning over a Line key . . . . . . . . . . . 73 OpenCount . . . . . . . . . . . . . . . . . . . . . . . 66
– Switching active lines . . . . . . . . . . . . . 74 Operate reception telephone . . . . . . . . 120
List of last bills . . . . . . . . . . . . . . . . . . . . 127 Operating elements . . . . . . . . . . . . . . . . 14
Listening in and recording . . . . . . . . . . . . . 9 Operator phone:
Local IP settings . . . . . . . . . . . . . . . . . . . 87 – Call to a two-company system . . . . . 114
Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 – Call to Line key . . . . . . . . . . . . . . . . . 110
– Call to Personal key . . . . . . . . . . . . . 110
Logging:
– Calls to a two-company system . . . . 114
– the IP phone . . . . . . . . . . . . . . . . . . . 135
– Calls using the Line key . . . . . . . . . . 111
– your phone on . . . . . . . . . . . . . . . . . . 133
– Deleting a Line key . . . . . . . . . . . . . . 109

eud-1679/1.0 – R3.0 – 08.2015

– Explanation . . . . . . . . . . . . . . . . . . . . 105 – Room configuration . . . . . . . . . . 124, 125
– Line keys . . . . . . . . . . . . . . . . . . . . . . 105 – Wake-up call . . . . . . . . . . . . . . . . . . . . 122
– Making a call . . . . . . . . . . . . . . . . . . . 110 Record malicious call . . . . . . . . . . . . . . . . 62
– Making calls using the Personal Key 111 Recording a call . . . . . . . . . . . . . . . . . . . . 45
– MiVoice M535 . . . . . . . . . . . . . . . . . . 105
Redial . . . . . . . . . . . . . . . . . . . . . . . . . 21, 35
– Operator lines . . . . . . . . . . . . . . . . . . 108
– Parking a call . . . . . . . . . . . . . . . . . . 111 Redial key . . . . . . . . . . . . . . . . . . . . . . . . 15
– Personal key . . . . . . . . . . . . . . . . . . . 106 Reject a call during the ringing phase . . .38
– Queue . . . . . . . . . . . . . . . . . . . . . . . . 106 Remote control . . . . . . . . . . . . . . . . . . . . . 69
– Remote control . . . . . . . . . . . . . . . . . 115 Resetting activated features . . . . . . . . . . 30
– Substitution . . . . . . . . . . . . . . . . . . . . 113
Ring alone . . . . . . . . . . . . . . . . . . . . . . . . 63
– Switching active lines . . . . . . . . . . . . 112
– Transferring an external call . . . . . . . 112 Ring melody . . . . . . . . . . . . . . . . . . . . . . . 78
Options . . . . . . . . . . . . . . . . . . . . . . . . . 130 Ring off . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Organizing absence . . . . . . . . . . . . . . . . 46 Ringing speed . . . . . . . . . . . . . . . . . . . . . 78
Room configuration . . . . . . . . . . . . . . . . 124
P Room key . . . . . . . . . . . . . . . . . . . . . . . . 119
Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Room ro room call . . . . . . . . . . . . . . . . . 124
Password . . . . . . . . . . . . . . . . . . . . . . . . 84 Room ro room permission . . . . . . . . . . .126
Personal call routing . . . . . . . . . . . . . . . . 62 Room status . . . . . . . . . . . . . . . . . . . . . . 125
Phone book key . . . . . . . . . . . . . . . . . . . 15
Picking up a call . . . . . . . . . . . . . . . . . . . 57 S
PIN telephony . . . . . . . . . . . . . . . . . . . . . 66 Safety information . . . . . . . . . . . . . . . . . . . 6
PoE . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Selecting the language . . . . . . . . . . . . . . 83
Power-Over-Ethernet . . . . . . . . . . . . . . 135 Setting up:
– . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Presence . . . . . . . . . . . . . . . . . . . . . . . . 46
– the operator phone . . . . . . . . . . . . . . . 108
Presence key . . . . . . . . . . . . . . . . . . 15, 46
Setting:
Presence state . . . . . . . . . . . . . . . . . . . . 46 – the display . . . . . . . . . . . . . . . . . . . . . . 76
Print bill . . . . . . . . . . . . . . . . . . . . . . . . . 126 – the ringing properties . . . . . . . . . . . . . . 77
Private call with PIN . . . . . . . . . . . . . . . . 41 – the ringing volume . . . . . . . . . . . . . . . . 77
Product information . . . . . . . . . . . . . . . . . 7 Settings:
Protect yourself against calls . . . . . . . . . 87 – Enhanced settings reception phone . .126
Purpose and function . . . . . . . . . . . . . . . . 7 Shift key MiVoice M535 . . . . . . . . . . . . . . 16
Silent intrusion . . . . . . . . . . . . . . . . . . . . . 63
R Software version . . . . . . . . . . . . . . . . . . 142
Reception phone: Storing:
– ............................. 116 – a function under a key . . . . . . . . . . . . . 95
– check-in . . . . . . . . . . . . . . . . . . . . . . . 120 – a phone number under a key . . . . . . . .94
– check-out . . . . . . . . . . . . . . . . . . . . . 121 – the contact in the phone book . . . . . . .90
– General information . . . . . . . . . . . . . 117 – the phone number in the phone book . .90
– MiVoice M535 . . . . . . . . . . . . . . . . . . 118 Supplementary features . . . . . . . . . . . . . . 31
– Notification service . . . . . . . . . . . . . . 123

eud-1679/1.0 – R3.0 – 08.2015

Suppressing your call number . . . . . . . . 61 W
Surcharge calculator . . . . . . . . . . . . . . . 124 Wake-up call . . . . . . . . . . . . . . . . . . . . . 122
Wall mounting . . . . . . . . . . . . . . . . . . . . 132
T
Team key:
– Using the Team key . . . . . . . . . . . . . . 70
Team partner:
– Calling a team partner . . . . . . . . . . . . . 70
– Substituting for a team partner . . . . . . 71
Team:
– Announcement to team partner . . . . . . 71
– Organisation within the team . . . . . . . . 70
– Store a team partner under a key . . . . 96
Text message:
– read . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
– send . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Third-party phone . . . . . . . . . . . . . . . . . . 59
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . 8
Transferring a call partner . . . . . . . . . . . . 43
Troubleshooting . . . . . . . . . . . . . . . . . . 140
Two-company system . . . . . . . . . . . . . . 114
U
Unlock . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Upper and lower case . . . . . . . . . . . . . . . 28
User information . . . . . . . . . . . . . . . . . . . . 7
Using:
– a headset . . . . . . . . . . . . . . . . . . . . . . . 23
– the display and operating elements . . . 24
– the expansion key module . . . . . . . . . . 25
– the Foxkey . . . . . . . . . . . . . . . . . . . . . . 25
– the Navigation key . . . . . . . . . . . . . . . . 29
– your phone in hands-free mode . . 21, 22
V
Voice message:
– playing . . . . . . . . . . . . . . . . . . . . . . . . . 54
Volume . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Volume/cursor keys . . . . . . . . . . . . . . . . 15

eud-1679/1.0 – R3.0 – 08.2015

MITEL SCHWEIZ AG, SOLOTHURN
hereby declares that the MiVoice Office 400 products

• conform to the basic requirements and other relevant
stipulations of Directive 1999/5/EC.
• are manufactured in conformity with RoHS according to
2011/65/EU.
The product-specific declarations of conformity can be
found on the Mitel document portal:
www.mitel.com/docfinder.
© Copyright 2015 Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trade-
marks of Mitel Networks Corporation.
mitel.com Any reference to third party trademarks are for reference only and Mitel makes no representation of
ownership of these marks.

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MIVOICE OFFICE 400

MIVOICE 5380 / 5380 IP

eud-1679_en / 1.0 – R3.0 – © 08.2015

2 MiVoice 5380 / MiVoice 5380 IP

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6 MiVoice 5380 / MiVoice 5380 IP

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Document portal: www.mitel.com/docfinder

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Limited Warranty (Australia only)

MiVoice 5380 / MiVoice 5380 IP 9

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If it should become necessary to repair or replace a defective or malfunctioning product

Warranty Repair Services

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After Warranty Service

MiVoice 5380 / MiVoice 5380 IP 11

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Key designations and sockets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

MiVoice 5380 / MiVoice 5380 IP 13

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Key designations and sockets

14 MiVoice 5380 / MiVoice 5380 IP

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10 Presence key with LED

MiVoice 5380 / MiVoice 5380 IP 15

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18 Write-on labels on MiVoice M530 expansion key module

Search mode Function activated

Entries in call list New text messages

Forwarding activated Call Forwarding on No Reply acti-

New voice messages • Voice message retrieved

Voice mail greeting without possi-

New forwarded voice message[a] Retrieved forwarded voice mes-

Hi-Q™ during a call (enhanced Data and voice encryption (only

16 MiVoice 5380 / MiVoice 5380 IP

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Activate discreet ringing Melody deactivated

Microphone deactivated Loudspeaker/hands-free mode

Headset mode activated Telephone barred

Bluetooth activated (MiVoice 5380 Bluetooth device connected

Call recording [a]

MiVoice M535 display symbols

Expansion key module

Mobile number Line key

MiVoice 5380 / MiVoice 5380 IP 17

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