REQUESTOR - LN II Portal Link & Instruction

Please follow these helpful instructions, to request interpreters, securely on-line,
using The Language Network’s new portal! (Including helpful videos below!)
I. Getting Started:
1. In order to begin making and managing online interpreter requests, The Language
Network created a login and password for you.
a. Follow this link to the login page

https://languagenetwork.interpreterintelligence.com/app/login
b. Enter your username [Your first name followed by last name - no

spaces, all lower case.] Example: johndoe
c. Enter your password [Your first name with the first letter
uppercase, followed immediately by your school/department code,
adding zeros to create four numbers if needed - no spaces.] Example:
John0555
2. After you log in for the first time, you may change your password by selecting the
drop down menu by your username/email in the top right-hand corner of the screen, &
selecting “User Profile”.
II. General Overview:
1. On the home page when you log on to Interpreter Intelligence (ii), you will see a
calendar outlining the appointment requests for your agency.
a. The current day of the month will be highlighted in yellow.
b. You can scroll through past and future months using the arrows to
the left-hand side at the top of the calendar.
c. Requests on this portal will be called “Bookings” and you will see a
blue button where you may easily select the option to “Create a New
Booking” when you want to make a new appointment request.
2. The appointment requests are shown according to date and time on the calendar.
They will be color coded, indicating the status of each request.
3. Appointments will also have an icon indicating the type of interpreting services
being requested.
1
a. The person indicates in-person interpreting.
b. The video and phone icons indicate such types of interpreting.
4. If you hover over an appointment with your mouse, you will see a pop-up giving a
quick summary of the details.
5. Once a request is entered, each booking will have a Booking # as well as a Job
#. The job # is the number to document, and will be also listed on the automated
communication you receive via email.
a. You can use the Job # to easily access an appointment, by entering

the ID number into the search bar at the top of the page.
b. Upon pressing enter, you will be taken to the full view of the
booking and its details.
6. You may also choose to view your appointments in “Tabular View” by selecting
the option toward the top right of the screen.
a. This will show your requests as a list and will offer more flexibility in
being able to search for appointments by various characteristics.
b. There is a search bar at the top of each column (ID, Date,

Customer, Location, Language, etc., which you can use to search through
the requests made by your office.
III. Creating New Bookings:
1. To enter a new request (or booking), start by selecting the blue button on your
home screen stating, “Create a New Booking”.
a. You will be taken to a page where you will enter the details of the
appointment.
b. Fields with a red asterisk are mandatory information required in order to

save & submit a request.
2. First, you will enter the client (the name of your business).
a. Begin to enter your Federal School Code, department or school name

and select the correct name from the drop-down menu.
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3. You will then enter the name of the requestor (you).
a. Begin to type either your first or last name, then select your name from
the drop-down menu. If your name isn’t already in our system, create a
new requestor (click box to the right). If you need to update the phone
number or email address, click the box to the right. Don’t forget to save
any changes.
4. Enter a notification email address, to which any updates/changes to the status of

the appointment will be sent.
5. Select the Service Type.

a. For an on-site interpreter , select “Face to Face”
b. For a remote interpreter via video, select “3rd Party Video (Scheduled)”
-add virtual meeting link to Appt Details field.
c. For over-the-phone interpreter services, do not enter a request in our
portal. Instead call 503-205-1986 & use your previously assigned
Customer Code.
6. For on-site requests, enter the service location by beginning to type the address,
(specific location or School) then you must select it from the drop-down menu, or create
a new location, using the box to the right of the field.
3
6 Enter “Site Contact” as the name, title and contact number of the person meeting
with the Limited English Proficient (LEP) consumer. This may be a caseworker, teacher,
doctor, attorney, etc.
7. Select the language from the pull-down menu (you can type part of the name of
the language)
8. Enter the number of interpreters requested.

9. If you have a specific interpreter you want to request, start typing their name and
select them from the drop down menu.
10. Enter the name of the LEP consumer receiving the interpreting services.
a. The first & last name are REQUIRED fields. Begin to type either the
consumer’s first or last name, then select it from the drop-down menu or
create a new consumer using the box to the right of this field. (If your
company does not use names of consumers please enter an identification
number in the record number box with a first initial and last initial in name
boxes.) If a consumer name is unavailable please use No Name
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Provided. Please keep in mind, the consumer’s name may help avoid a
potential conflict of interest with the interpreter.
11. Under “Additional References, select the Appointment Type using the drop down
menu, selecting the closest match. (ie. IEP/Public Meeting)
12. Select “Online” from the Request Intake drop down.
13. Under “Additional Requirements” - If you are booking a request for a

Group/Meeting/Seminar you will need to hit “Add Requirement” and select
Simultaneous (half day) or Simultaneous (full day)
14. In the “Appointment Details” field, enter any vital information, including basic
description of the appointment, enabling the interpreter to check in prepared. Please
enter virtual meeting links and after hours contact info if applicable in this field.
15. The last section is the calendar portion, which will outline the date, time, and
duration of the appointment.There is a 2 hour min, if you need more time than that
please enter to actual duration.
16. When you are finished, you MUST click SAVE (located in the lower right hand
corner). Review the job confirmation window that comes up. If an error message pops
up on top, review what it reads is missing, enter that information, then click the SAVE
button again. You will lose everything if you don’t click SAVE.
17. If you make any changes, you must click SAVE again (on the left).
18. After you save, document the Job # now visible, on top:
Booking #2186037 / Job # 3090469 - Customer InformationStatus: OPE 02/16/21

2:45 PM
The Job # (Ref #) is the most important number to document. That number will be
listed on all automated communication you receive via email.
IV. Video Training Resources:
Customer Portal Overview:
https://www.youtube.com/watch?v=9dUJirqrH9Q
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Creating a Booking from Customer Portal:
https://youtu.be/_r1fKYkTCVw
Create a New Booking:
https://youtu.be/Xf7bxdiw3sk
If you have questions, you may contact our Interpreter Coordinators, 949-733-2446 or
[email protected]
Revised 10/7/22

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Please follow these helpful instructions, to request interpreters, securely on-line,

a. Follow this link to the login page

b. Enter your username [Your first name followed by last name - no

II. General Overview:

a. The current day of the month will be highlighted in yellow.

b. The video and phone icons indicate such types of interpreting.

a. You can use the Job # to easily access an appointment, by entering

b. There is a search bar at the top of each column (ID, Date,

III. Creating New Bookings:

b. Fields with a red asterisk are mandatory information required in order to

a. Begin to enter your Federal School Code, department or school name

4. Enter a notification email address, to which any updates/changes to the status of

5. Select the Service Type.

8. Enter the number of interpreters requested.

12. Select “Online” from the Request Intake drop down.

13. Under “Additional Requirements” - If you are booking a request for a

Booking #2186037 / Job # 3090469 - Customer InformationStatus: OPE 02/16/21

IV. Video Training Resources:

Customer Portal Overview:

Create a New Booking:

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