Service Agreement

Merchant Integration Services
E-Stamp: IN-DL31437207704531U
: SANJAYREKHA AGGREGATOR PRIVATE

Merchant Name
LIMITED
Form of Business : Private Limited
:Sr No 12/1/146, Shivajiwadi, Prabhukunj Haveli,

PCMC Pune Pune MH 412105 IN,
Registered Office Address Pune,
MAHARASHTRA,
India - 412105
:Sr No 12/1/146, Shivajiwadi, Prabhukunj Haveli,

PCMC Pune Pune MH 412105 IN,
Corporate Office Address Pune,
MAHARASHTRA,
India - 412105
Merchant Site :
Merchant Android Mobile Application :
Merchant IOS Mobile Application :
Purpose for Availing PayU Services : Professional Services
Effective Date of the Master Service Agreement : 3 January, 2023
Type of Settlement
Gross Settlement :
Net Settlement :
Fee Mode
Technology Service Fee :
Service Fee :
Merchant's Bank Account Details
Bank Name : State Bank of India

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HARSHAD SANJAY JATHOT
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Bank Account Type :
Bank Account Number :20510547975
: OLD MUMBAI PUNE ROAD, DHFC

Branch Address COMPLEX, CHINCHWAD, DISTT. PUNE,
MAHARASHTRA 411044
IFSC Code : SBIN0007736
:SANJAYREKHA AGGREGATOR PRIVATE

Account Holder's Name
LIMITED
Notices and Communication to the Merchant
:
Same as Registered Office Address :
Address Same as Corporate Office Address :
Others, Please Specify :

None
Phone Number with STD/ISD Code :9325262490
Authorised Person for Contact :HARSHAD SANJAY JATHOT
Email ID of Aforesaid Authorised Person :[email protected]
Registered Email ID :[email protected]
Validly Executed Online :
: HARSHAD SANJAY JATHOT (Authorised

Executed Online By Signatory) on behalf of SANJAYREKHA
AGGREGATOR PRIVATE LIMITED
WELCOME LETTER
3 January, 2023
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To:
SANJAYREKHA AGGREGATOR PRIVATE LIMITED (the “Merchant” or “You” or “Your”)
Sr No 12/1/146, Shivajiwadi, Prabhukunj Haveli, PCMC Pune Pune MH 412105 IN,

Pune,
MAHARASHTRA,
India - 412105
Dear Merchant,
Re: Master Services Agreement for availing PayU Services
1. We, PayU Payments Private Limited (“PayU”) refer to our discussions on the captioned
matter and compliment You on choosing PayU as Your preferred payments partner.
2. PayU is delighted to advise You of the PayU Services that PayU will offer pursuant to this
welcome letter (“Welcome Letter”) and on the terms and conditions of the Master Services
Agreement where the expression “Master Services Agreement” (or the “MSA” in
abbreviated form) means the written agreement between the Merchant and PayU
comprising of the following documents:
A. The Welcome Letter, duly accepted by the Merchant;

B. Online application form, filled with necessary particulars and duly accepted by
the Merchant (“Application Form”);
C. The pricing schedule (Schedule A), duly accepted by the Merchant (“Pricing
Schedule”);
D. Special terms and conditions applicable to specific Payment Mechanism(s)
opted for by the Merchant (“Special Terms and Conditions”) provided in
Schedule B and duly accepted by the Merchant; and
E. General terms and conditions applicable to the provision of PayU Services by
PayU to the Merchant together with any Annexures thereto (“General Terms
and Conditions”) provided in Schedule C and duly accepted by the Merchant.
3. In case You have not opted for any one or more of the Payment Mechanisms and decide to
so opt at a date later than the Effective Date, You can do so by requesting the same via an
email from Your Registered Email ID or through the Merchant Dashboard (whichever
option is provided by PayU) and upon PayU’s confirmation, to be provided by way of one
or more Service Addenda, as applicable, in the format as specified in Annexure 3 to the
General Terms and Conditions (“Service Addendum”) and subject to additional terms and
conditions, if any, such Payment Mechanism(s) will stand activated with effect from such
date as may be confirmed by PayU. Such execution of the applicable Service Addendum
may be done by way of email exchange or electronic execution.
4. You acknowledge and understand that in order to avail PayU Services, You are required to
undergo due diligence and to register with PayU and PayU may further register You with
the respective Payment Service Providers, if necessary. For these, You will be required to
Signature valid submit certain documents that may include, without limitation, KYC documents, tax and
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other registration certificates, financial information and such further information or
documents, in a form and manner acceptable to PayU, as PayU may request from time to
time.
5. The Welcome Letter, together with the Application Form and the Pricing Schedule captures
the commercial arrangement of the Parties whilst the Special Terms and Conditions apply to
the specific Payment Mechanisms opted for by the Merchant and the General Terms and
Conditions apply to the entire contractual relationship between You and PayU. In case of
any inconsistency between the Special Terms and Conditions as applicable to a specific
Payment Mechanism on the one hand and the General Terms and Conditions on the other,
the Special Terms and Conditions shall prevail over the General Terms and Conditions to
the extent of such inconsistency and the rest of the General Terms and Conditions will
remain binding in accordance with their respective terms. For the avoidance of doubt, at a
given date, the expression Master Services Agreement shall mean the Master Services
Agreement as amended from time to time including by way of any Service Addenda.
6. Any capitalized terms used in the Welcome Letter, Application Form, Pricing Schedule,
Special Terms and Conditions or General Terms and Conditions and not defined therein
shall have the meanings ascribed to them in Annexure -1 (Definitions) of the General Terms
and Conditions.
By accepting this Welcome Letter, the Application Form, the Pricing Schedule, the Special Terms and
Conditions and the General Terms and Conditions, the Merchant irrevocably and unconditionally
acknowledges that the Merchant has read and understood, and agrees to be bound by the terms of the
Master Services Agreement.
Yours sincerely,
_______________________________________
Validly Executed Online
Executed Online By : Authorised Signatory for and on behalf of PayU Payments Pvt. Ltd.
Date : 3 January, 2023
We hereby agree to the terms set out in the Master Services Agreement:
_______________________________________
Executed Online By : HARSHAD SANJAY JATHOT (Authorised Signatory) on behalf of

SANJAYREKHA AGGREGATOR PRIVATE LIMITED
Date : 3 January, 2023
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SCHEDULE A
PRICING SCHEDULE
The Merchant shall pay to PayU:
SERVICE
PARTICULARS FEES*(Exclusive of
applicable taxes)
A. System integration fee (One time payable upfront at the time of

filling the Application Form/ executing the Master Services Waived Off
Agreement.)*
B. Annual maintenance charges* Waived Off
C. Reserve
D. Service Fees* (Per transaction)
Credit cards 2%
Corporate Cards 2.5%
Prepaid Cards 2.5%
Debit cards 2%
Rupay debit cards 2%
American Express cards 3%
Diners Credit cards 3%
Direct integration NA
Net banking 2%
UPI transaction 2%
UPI – Intent 2%
UPI – Collective Intent 2%
Bharat QR 2%
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Google Pay 2%
PhonePe (in app) 2%
PhonePe (intent) 2%
Amazon Pay 2%
Payzapp 2%
Instapay 2%
Wallets
PayTM 2%
Olamoney 2%
Airtel Money 2%
Oxigen 2%
Jio Money 2%
Paycash 2%
Ola Post-Paid KYC 2%
ITZ Wallet 4%
MobiKwik 2%
BNPL
LazyPay 2.9%
Explaination :
Any waiver of annual maintenance charges, if given by PayU, shall be only for the first year
commencing from the Effective Date;
PayU can modify the Service Fees charged to the Merchant by sending an email to the Registered
Email ID of the Merchant or by providing a dashboard notification to that effect;
The Merchant shall bear and be liable for the payment of all relevant taxes including without
limitation GST in relation to the Customer Charge under this Master Services Agreement;
Service Fees is inclusive of technology fee, bank charges and/ or fee for any other value added
services as may be specifically agreed to be provided by PayU;
The Service Fees is exclusive of all applicable taxes, including without limitation, GST; and
The Service Fees charged by PayU on Rupay debit cards, UPI QR Code, BHIM UPI QR Code
and UPI are reflective of non-levy of merchant discount rate by the Acquiring Banks and only
represents the amount payable by the Merchant to PayU for providing PayU Services.
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The Merchant can additionally activate the following Payment Mechanism by raising a request
to PayU from the Merchant’s Registered Email Id:
SERVICE
applicable taxes)
International Payment Gateway
MCP (Multi currency pricing) 3% + 6%(markup)
MCC (Multi currency conversion) 3%
EMI options
Credit card EMIs 2.9%
Debit card EMIs 2.9%
*Service Fee represents the standard rates in relation to the mentioned Payment Mechanism. In an event of any change in such Service Fee on
the date of request received from the Merchant in relation to activation of any of the mentioned Payment Mechanisms, PayU shall intimate the
Merchant of such revised Service Fee.

SCHEDULE B
SPECIAL TERMS AND CONDITIONS
Please Note:
a. The Special Terms and Conditions are applicable for each Payment Mechanism specifically
opted for by the Merchant in the Application Form or through any other mode specified by
PayU.
b. The Special Terms and Conditions are applicable for each Payment Mechanism (opted for
by the Merchant in the manner aforesaid) in addition to the General Terms and Conditions.
Payment Mechanism 1 - EMI (Equated Monthly Installments)
The Merchant irrevocably and unconditionally acknowledges and accepts the following terms and
conditions:
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1. In order to avail EMI Facility, the Merchant has to be approved by PayU and the
respective Issuing Bank, solely as per their discretion. The Issuing Bank or PayU may
withdraw the EMI facility anytime without any notice to the Merchant.
2. The Merchant is required to comply with the terms and conditions as may be specified by
the respective Issuing Bank from time to time for provision of EMI Facility including but
not limited to the rates of EMI, the Products on which EMI may be offered, tenure and the
Customers to whom EMI may be offered. The Issuing Bank may modify the terms of the
EMI offering at any time. Further, the Issuing Bank may at its sole discretion choose to
reject or change EMI tenure (for instance, on the basis of Customer’s history, amount of
transaction, etc.) or withdraw any EMI Scheme or make any other modifications in its
sole discretion.
3. The Merchant is required to ensure that when a Customer opts to make payment of the
Customer Charge through EMI Facility, such Customer has agreed to the EMI Scheme for
availing EMI Facility as amended from time to time.
4. At the time of making a Transaction, if a Customer makes payment through EMI Facility,
the Customer may be debited for the full amount of the Transaction initially and EMI will
be booked later by the respective Issuing Bank. The Merchant shall maintain a record of
Customer’s acceptance of EMI terms & conditions and other supporting documents for a
period of upto 1 year after the completion of the EMI tenure agreed to by the Customer.
PayU or the Acquiring Banks may request the Merchant to provide EMI Transaction
related documents including documents evidencing acceptance of terms and conditions by
the Customer. The Merchant shall provide the same within 2 (two) Business Days of the
same being requested failing which PayU may impose such penalty as PayU may deem
necessary. The Merchant understands that the EMI shall be booked solely at the discretion
of the Issuing Bank.
5. The Merchant shall deliver the Products or give a Transaction confirmation only after the
Merchant receives a confirmation from PayU that EMI is approved and booked by the
respective Issuing Bank. Once the EMI is booked, the Merchant shall inform the same to
PayU.
6. In the event of rejection of EMI by the Issuing Bank, PayU will reverse the credit from
the Nodal Account or the Merchant Bank Account for the EMI Transaction cancelled.
7. PayU and the Issuing Bank shall not be responsible to the Merchant or the Customer for
any disputes arising due to non-conversion of a Transaction to EMI Transaction, rates at
which EMI is approved, tenure of EMI or EMI rejection. The Customer shall be
responsible to inquire about the status of their EMI request directly from the respective
Issuing Bank.
8. The Merchant may with the prior written consent of PayU and the Issuing Bank, offer
discounts to Customers availing EMI Facility for making payment of Customer Charge to
the Merchant. In the event of Merchant Discount, PayU is authorized by the Merchant to
deduct the discount amount from the Merchant’s Customer Charge in the Nodal Account
before the same is settled to the Merchant. The Merchant shall clearly state that Merchant
Discount, if any, is being offered by the Merchant to the Customer on the Merchant Site.
The Merchant understands that the Merchant Discount, if any, will be credited to the
Customer or Issuing Bank, as the case may be, as per the agreed terms and conditions. In
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the event sufficient funds of the Merchant are not available with PayU and the Merchant
delays or defaults in making such payment, PayU shall be entitled to charge liquidated
damages on such defaulted amounts @ 2.5% per month from the due date until recovery.
Payment Mechanism 2 - Google Pay
conditions:
1. In the event the Merchant opts for Google Pay as a Payment Mechanism, the Merchant
understands, accepts and agrees to comply with Google privacy policy available on
https://www.google.com/intl/ALL/policies/privacy/index.html and Google Pay brand
guidelines available on https://support.google.com/tez/business/answer/75304481 as the
same may be amended or updated from time to time.
2. In addition to the List of Banned Items provided in Annexure - 2 of the General Terms
and Conditions, the Merchant shall also abide by the list of prohibited products and
services specified by Google as available on https://tez.google.com/business/policy as the
same may be amended or updated from time to time.
3. Google shall further have the right to make public announcements or press releases about
the enablement with respect to the Merchant of Google Pay and utilizing the google
platform services.
4. Google may enter into license agreement or marketing releases with the Merchant for the
purposes of utilizing the Merchant’s brand features (including Merchant’s logos) to make
any public announcement or press release about enablement with respect to the Merchant
of Google Pay.
Payment Mechanism 3 - Amazon Pay
conditions:
1. If the Merchant opts for Amazon Pay as a Payment Mechanism, the Merchant agrees to
accept and abide by the terms and conditions for Amazon Pay A-2-Z Guarantee for
merchants available on the following link and as may be amended or update from time to
time: https://www.amazonpay.in/help/202117080 .
Payment Mechanism 4 - Multicurrency Facility and International Payment Gateway
conditions:
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1. For a Transaction processed through International Payment Gateway, the settlement will
be made to the Merchants in INR. Through Multicurrency Facility, the Merchant will
have an option to reflect the Customer Charge in one of the Authorized Currencies
provided by PayU. Upon processing the payment whilst the Customer’s Bank Account
will be debited in the Authorized Currency opted for by the Customer, the settlement to
the Merchant will only be made in INR subject to the provisions stated in the General
Terms and Conditions.
2. The Merchant understands that International Payment Gateway and Multicurrency
Facility shall be provided solely at PayU’s discretion. The Merchant shall be subject to
additional due diligence and criteria as may be specified by PayU, Acquiring Banks and
Nodal Bank including without limitation verification of terms and conditions and privacy
policy available on the Merchant Site. PayU, the Acquiring Banks and Nodal Bank shall
have the right to withdraw their approval/consent at any time prior to or after
commencement of the International Payment Gateway and Multicurrency Facility.
3. The Merchant shall be solely responsible for undertaking additional verifications of the
Customers under applicable laws including but not limited to guidelines issued by any
regulators, as may be applicable from time to time, such as know your customer
requirements.
4. The Merchant hereby undertakes to provide all assistance with respect to additional
documents of the Merchant including but not limited to income tax returns with audited
balance sheet or Merchant’s Bank account statement along with any undertaking that may
be requested by PayU and /or Acquiring Banks from time to time.
5. For the Multicurrency Facility, the exchange rate used by PayU for all the Authorised
Currencies will be the inter-bank rate as decided by the respective banks and shared by
PayU with the Merchant by issue of the merchant payment report on every Business Day.
The rate applicable for any Transaction which is processed on any day which is not a
Business Day shall be the rate which was applicable on the immediately preceding
Business Day. PayU may, at its sole discretion, change the exchange rate for any currency
at any given point of time.
6. The Merchant acknowledges that the Transactions are subject to exchange rate
fluctuations. Considering this, in addition to the Chargebacks which will be treated in
accordance with the General Terms and Conditions, the Merchant shall bear all liabilities
towards any disputes or refunds or Chargebacks raised by Customers or any third parties
due to such fluctuations in the currency rates. PayU shall not have any liability for any
losses resulting from a fluctuation in the exchange rates.
Payment Mechanism 5 - Bharat QR
conditions:
1. The Merchant understands that in order to enable Customers to make payment, the
Merchant is required to display the QR Code provided by PayU and ensure that the
Customer scans the correct QR Code provided by PayU.
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2. The Merchant understands that the QR Code provided by PayU is a dynamic QR Code
and the amounts for the payments are to be entered into the Payment App by Customers.
The Merchant is required to ensure that a Customer must enter the exact amount to be
payable by the Customer to the Merchant for the purchase of Products.
3. Prior to a Customer proceeding to pay through Bharat QR, the Merchant hereby agrees
and undertakes to inform the Customer that:
a. QR Code is provided by PayU.
b. The Customer can make payments through UPI or Valid Card by scanning the
QR Code through any of the Payment Apps available with the Customer.
4. Once the Customer completes the Transaction on the Payments App(s), the Merchant
shall verify the same on the Customer’s mobile phone or other similar device. The
Merchant shall be solely liable and responsible if the Merchant defaults in verifying the
status of the Transaction on the Customer’s mobile phone or similar device.
5. The Merchant shall deliver the Product to the Customer only when the Merchant receive a
confirmation of ‘successful Transaction’ from PayU. In the event the Merchant delivers
the Product without such confirmation, the Merchant shall be solely liable for the
consequences arising therefrom.
6. PayU may ask the Merchant to return or change or destroy the QR Code provided to the
Merchant and the Merchant hereby agree to return or change or destroy the QR Code in
accordance with the instructions and timelines provided by PayU. In the event the
Merchant delays or fails to implement any such instructions, the Merchant shall be solely
liable for the consequences and also hereby indemnifies and agrees to indemnify and hold
PayU harmless against any loss, damage, fine etc. that may be incurred or suffered by
PayU.
7. The Merchant understands that the QR Code provided by PayU to the Merchant will carry
logos of various Payment App(s) providers and the sole purpose of displaying such logos
is to inform the Customers that they can make the payment by scanning the QR Code
through any of such Payment Apps. By displaying the logos, PayU hereby confirms that
such logos are the intellectual property of the third party Payment App(s) providers and
PayU is not claiming any right, title, interest or partnership with any of the Payment
App(s) providers.
8. In addition to Bharat QR, PayU may offer certain value added services as well to the
Merchant. Such value added services will be offered to the Merchant at PayU’s sole
discretion.
9. One of the value added services being offered by PayU is SMS invoice to the Customer.
In the event the Merchant opts for SMS invoice, PayU will send the invoices to the
Customers upon the Customer making a payment to the Merchant using the QR Code.
The Merchant agrees and undertakes to take all necessary approvals from the Customer in
this regard and shall inform the Customer that upon making a Transaction through Bharat
QR, the Customer will get an invoice from PayU.
10. The Merchant will be informed about any value added service offered by through the
Merchant Dashboard or through the PayU Site and rates for availing such services may
also be updated on the Merchant Dashboard or the PayU Site.
Payment Mechanism 6 - PayU Connect
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conditions:
1. PayU has integrated with various third party app providers (“Third Party Apps”) for
enabling its merchants to collect payments through the Third Party Apps. This option will
be available in the following manner, depending upon PayU’s integration with the Third
Party Apps:
a. Upon any Customers opting for the Merchant’s Product on any Third Party
Apps, PayU will fetch the details of the Customer from the Merchant, through
the Software Application/an API call, upon the Customer providing the
identifiers or required details on the Third Party Apps.
b. Upon receiving the Settlement Amount from the Third Party Apps, PayU shall
settle such amount into the Merchant Bank Account within the timelines agreed
hereunder or as may be intimated by PayU to the Merchant from time to time.
2. In addition to Service Fees, additional technology fee shall be applicable for enabling this
option. This will be applicable irrespective of the payment option being chosen by the
Customer for making the payment. The said technology fee shall be deducted by PayU
from the Settlement Amount due and payable by PayU to the Merchant.
3. The Merchant understands that in order to provide services under this arrangement, PayU
will share the details of the Customer, fetched from the Merchant with the Third Party
Apps provider.
Payment Mechanism 7 - Technology Service Fee
In the event the Merchant opts for the technology service fee, the Merchant irrevocably and
unconditionally acknowledges and accepts the following terms and conditions:
1. In the event the Merchant opts for Technology Service Fee model, the Merchant agrees
and understands that Merchant has all legal rights and is charging such Technology
Service Fee in accordance with Applicable Laws. The Technology Service Fee shall be
charged in addition to the purchase price of the Product being sold by the Merchant.
2. The Merchant hereby acknowledges that the Technology Service Fee are exclusive of
Goods and Service Tax and any other taxes/ levies, if any. Merchant shall bear and be
responsible and liable for the payment of all relevant taxes duties, levies, cess, surcharge
or any other charges in relation to the Customer Charge made by its Customer.
3. The Merchant understands that in the event the Merchant avails the Technology Service
Fee model, the Merchant shall upfront show such terms and conditions to the Customer as
may be provided by PayU from time to time.
4. The Merchant hereby undertakes to conspicuously display on the Merchant Site that the
Technology Service Fee shall be borne by the Customer.
Payment Mechanism 8 - Gross Settlement
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In the event the Merchant opts for gross settlement the Merchant irrevocably and unconditionally
acknowledges and accepts the following terms and conditions:
1. Solely for the purpose of availing gross settlement option, the Settlement Amount shall
mean the aggregate Customer Charge payable to the Merchant in relation to the purchase
Transaction(s). However, the Settlement Amount shall include deductions of Outstanding
Amounts, if any.
2. The Merchant agrees and understands that PayU shall raise a monthly invoice of the
Service Fees due by the Merchant to PayU, which shall be required to be paid within 7
(seven) day from the date of submission of invoice. In the event, the Merchant fails to pay
within the time period mentioned above, PayU shall furnish a second notice to the
Merchant to pay the Service Fees within 3 (three) days from the date of notice. Failing
which, PayU shall be entitled to set-off the same from the Settlement Amount. This right
shall be in addition to right given elsewhere in this MSA.
Payment Mechanism 9 - Technology and Settlement Services Enabled by LazyPay
1. PayU has entered into arrangement with LazyPay pursuant to which PayU has agreed to
facilitate a solution for the Merchant which enables the Merchant to offer an option to its
Customers to make payment using: (i) Technology Enabled Settlement Services; and (ii)
Settlement Processing Services, respectively enabled by LazyPay (collectively
“Technology and Settlement Services enabled by LazyPay”).
2. Technology and Settlement Services Enabled by LazyPay are being offered by PayU as
value-added services (provided by LazyPay to the Merchant through PayU) in accordance
with the terms and conditions available at https://payu.in/lazypay-tnc ("LazyPay T&Cs")
which LazyPay T&Cs are deemed to be incorporated in this MSA by reference and are
irrevocably and unconditionally accepted by the Merchant.
SCHEDULE C
GENERAL TERMS AND CONDITIONS
1. TERM AND TERMINATION
1.1 The MSA shall come into effect from the Effective Date and shall remain in force until
terminated by either Party in accordance with the provisions of the MSA.
1.2 The MSA may be terminated by either Party by giving 30 (thirty) days prior written notice
to the other Party.
1.3 Either Party may terminate the MSA forthwith by giving a written notice in the event:
a. the Party discovers at any stage that the other Party is in violation of any applicable laws
or regulations;
b. the other Party is adjudicated as bankrupt or a petition for its insolvency or bankruptcy is
admitted or if an officer in the nature of an interim resolution professional or a receiver or a
trustee is appointed for it or for a substantial portion of its assets;
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c. if any assignment for the benefit of the other Party’s creditors is made and such
assignment is not set aside within 90 (ninety) Business Days;
d. the other Party goes into liquidation either voluntarily or compulsorily;
e. the other Party is prohibited by any restriction imposed by applicable laws or regulations
from continuing to provide services under the MSA.
1.4 PayU may terminate the MSA forthwith by giving a notice to the Merchant if the Merchant
fails to perform its obligations hereunder or is in breach of any terms and conditions of the
MSA.
1.5 Termination rights under this clause are in addition to and without prejudice to any
termination rights of the Parties under any other provisions of the MSA.
2. SCOPE OF PAYU SERVICES
2.1 PayU has developed a Software Application in order to provide PayU Services to the
Merchant.
2.2 The Merchant shall have the option to opt for one or more of the Payment Mechanisms
provided by PayU to enable its Customers to make payments to the Merchant.
2.3 The Merchant has established Merchant Site to sell the Products including collecting
payments online from the Customers.
2.4 PayU will act as a technology service provider by creating a link between the Merchant
Site and the respective Acquiring Banks by means of the Software Application and PayU Site,
for enabling the Customers to make payment of Customer Charge on the Merchant Site for
Transactions carried through the Payment Mechanisms using Acquiring Bank’s Services.
2.5 To provide PayU Services, PayU has entered into agreements with various Acquiring
Banks to enable use of Internet Payment Gateway and Payment Mechanisms developed by
them and process payments using Acquiring Bank Services.
2.6 Once the payment instruction is Authenticated and Authorized by the respective Acquiring
Bank in respect of a Transaction, the Acquiring Bank will transfer such approved Customer
Charge from the Customer Bank Account to the Nodal Account.
3. APPROVAL AND REGISTRATION FOR AVAILING PAYU SERIVCES/ ACQUIRNG

BANK SERVICES
3.1 The Merchant shall disclose in the Application Form the exact Purpose for which the
Merchant will be using PayU Services and shall avail PayU Services only through its
designated Merchant Site or any other mode specified by PayU. To use PayU Services for any
other purpose, the Merchant irrevocably and unconditionally agrees to obtain the prior written
approval of PayU.
3.2 The Merchant irrevocably and unconditionally accepts that to avail PayU Services and
Acquiring Bank Services, the Merchant must first be approved by and registered with PayU,
the Acquiring Banks and the Nodal Bank. Provision of PayU Services under this MSA shall be
subject to PayU’s, the Acquiring Banks’ and Nodal Bank’s approval and completion of the
registration process. The Merchant shall provide PayU with all such documents as are required
by PayU to register the Merchant with PayU, the Acquiring Banks and Nodal Bank. The
Merchant irrevocably and unconditionally acknowledges that PayU, the Acquiring Banks and
the Nodal Bank have the right to withdraw their approval/ consent at any time prior to or after
commencement of PayU Services.
4. CONNECTIVITY AND INTEGRITY OF HOTLINK
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4.1 The Merchant agrees that PayU has granted or will grant to the Merchant only a revocable,
non-exclusive, non-transferable right to use the Software Application and Integration
Specifications, solely for integrating the Merchant Site. Both Parties shall work together to link
the Software Application with the Merchant Site for the purposes of connecting the Merchant
Site with the Internet Payment Gateway. The Merchant agrees to be responsible, at its own
cost, for providing and maintaining all necessary equipment, software and facilities at its end so
as to link the Merchant Site to the Software Application. Each Party shall cooperate with the
other Party and render assistance to it for connecting the respective software systems of the
Parties.
4.2 For security of data during transmission in the course of enabling Customers to make
payments, both Parties shall ensure that there are proper encryption and robust security
measures at their respective websites to prevent any hacking into information pertaining to
Transactions.
4.3 The Merchant irrevocably and unconditionally agrees and confirms that:
a. the Merchant has read and understood the contents of the Integration Specifications
provided by PayU for completion of integration of Merchant Site with the Software
Application and the integrity of the Hotlink;
b. Integration Specifications include, without limitation, tools, applications, sample codes,
libraries, data, files and any updates, upgrades, patches or releases related to the foregoing
that PayU makes or has made available to the Merchant for the purposes of integration of
Merchant Site with the Software Application and the integrity of the Hotlink;
c. the Merchant has complied with and shall, at all times during the Term of this MSA,
comply with all requirements specified by PayU from time to time by way of Integration
Specifications in relation to PayU Services and shall observe all other protocols and security
standards as may be specified by PayU;
d. it is the Merchant’s sole responsibility to set up the Merchant Site and to integrate the
same with the Software Application in accordance with the Integration Specifications and at
its sole cost and expense. The Merchant is required to conduct testing including user
acceptance testing to the satisfaction of PayU and it is the obligation of the Merchant to
seek confirmation to that effect from PayU;
e. any upgradation in relation to Integration Specifications as communicated by PayU to the
Merchant from time to time shall be implemented by the Merchant forthwith and the
Merchant shall not present any transactions for processing using PayU Services until the
upgradation suggested by PayU has been fully implemented by the Merchant. Any loss,
cost, charges, liabilities, damages, fee, penalties or losses of any nature whatsoever arising
or caused due to the Merchant not meeting any requirements of any upgradations suggested
by PayU in the manner aforesaid shall be the sole liability of the Merchant and PayU shall
not be liable or responsible in any manner for the same;
f. given the above, it is the sole and independent responsibility of the Merchant to complete
the integration strictly as per the Integration Specifications and therefore, any loss, cost,
charges, liabilities, damages, fee, penalties or losses of any nature whatsoever arising or
caused due to the Merchant not meeting any requirements of the Integration Specifications
shall be the sole liability of the Merchant and PayU shall not be liable or responsible in any
manner for the same;
g. the Merchant will take all such precautions and measures as may be directed by PayU to
ensure that there is no breach of security and that the integrity of the Hotlink and the
Internet Payment Gateway is maintained;
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h. the Merchant will ensure that all Customers upon accessing the Hotlink are properly
directed to the Internet Payment Gateway. In addition to the above, the Merchant shall also
comply with security practices and procedures as prescribed by applicable laws, including
without limitation those by the Information Technology Act, 2000 and the rules made
thereunder and any measures prescribed by RBI, each as amended from time to time; and
i. the Merchant will routinely and at such time intervals as may be specified by PayU or the
Acquiring Banks check the integrity of the Hotlink and provide such reports as may be
required by PayU or Acquiring Banks from time to time.
4.4 The Merchant hereby indemnifies and agrees to indemnify and hold PayU, its Affiliates
and its and their directors, employees and personnel harmless against any loss, damage, fine
etc. that may be incurred or suffered by PayU for reasons relating to: any non-compliance or
incomplete implementation or deficient implementation of any Integration Specifications or
any upgradations, or any misuse or unauthorized use of Software Application or Integration
Specifications or the Hotlink, or any security breach and /or violation by any user or end user of
the Software Application or Integration Specifications or the Hotlink.
5. AUTHORIZATION AND AUTHENTICATION OF TRANSACTION
5.1 The Acquiring Bank will authenticate, authorize, and process payment instructions given
by the Customers on the Merchant Site in respect of the Transactions upon fulfilment of valid
criteria as set forth by the Acquiring Banks and the Schemes from time to time and accordingly
transfer such approved Customer Charge from the Customer Bank Account to the Nodal
Account.
5.2 The Merchant irrevocably and unconditionally acknowledges that PayU, Acquiring Banks
and/or the Schemes may reject authorization of Transactions placed by the Customer for any
reason including but not limited to risk management, suspicion of fraudulent, illegal or doubtful
Transactions, selling of banned items, use of compromised Valid Cards, use of
blacklisted/banned cards or pursuant to applicable laws, rules or regulations or any instructions
from (or contained in) any guidelines or instructions by RBI, Acquiring Banks, Issuing
Institutions and/or Schemes.
5.3 The Merchant irrevocably and unconditionally acknowledges that as a part of risk
management practices, PayU and/or the Acquiring Banks reserve the right to limit or restrict
Transaction size, amount and/or monthly volumes at any time and that such limitations or
restrictions may be imposed for amongst others limits/restrictions on number of purchases
which may be charged on an individual Payment Mechanism during any time period, rejection
of Customer Charge from Customers with prior history of questionable charges and unusual
monetary value of Transactions. Further, as a security measure, PayU may at its sole discretion
block any card number, account numbers, group of cards or Transactions from any specific
blocked or blacklisted customer cards, accounts, group of IP addresses, devices, geographic
locations as PayU may deem fit including without limitation taking or imposing further risk
mitigation measures.
6. PAYMENT OF SERVICE FEE
6.1 In consideration for availing PayU Services, the Merchant irrevocably and unconditionally
agrees: (a) to pay to PayU, Service Fees as detailed in the Pricing Schedule; (b) that the Service
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Fees shall be deducted by PayU from the Customer Charge payable to the Merchant in respect
of each completed Transaction and (c) that PayU reserves the right to revise the Service Fees
periodically by intimating the Merchant of any such change within a reasonable time.
6.2 The Merchant also irrevocably and unconditionally agrees: (a) to pay to PayU a
non-refundable one time set up fee and annual maintenance charges payable in advance every
year as detailed in the Pricing Schedule and (b) that PayU shall have the right to deduct such
set-up fee and annual maintenance charges from the Settlement Amount payable to the
Merchant.
6.3 PayU agrees to comply with all necessary compliances mandated under GST laws as may
be applicable on PayU including timely deposit of GST to the government and maintaining
appropriate compliance ratings.
7. SETTLEMENT TO THE MERCHANT
7.1 Subject to any other provisions of this MSA, PayU shall endeavor to instruct the Nodal
Bank to transmit the Settlement Amount from the Nodal Account to the Merchant’s Bank
Account within the time period prescribed by RBI.
7.2 The Merchant irrevocably and unconditionally agrees: (a) that unless otherwise specified
for any specific PayU Service/ Payment Mechanism, a Transaction shall be deemed completed
only upon Completion of Transaction; (b) that transmission of the Settlement Amount to the
Merchant Bank Account shall be subject to reconciliation of the Customer Charge by the
Acquiring Banks, PayU and the Nodal Bank after actual receipt of Customer Charge in the
Nodal Account; (c) that all payments with respect to refunds and Chargebacks shall be the sole
responsibility of the Merchant and PayU shall not be liable for any claims, disputes or penalties
which may arise in connection with such refunds or Chargebacks to the Merchant or the
Customer; and (d) to indemnify PayU in respect of any claims, disputes, penalties, costs or
expenses arising directly or indirectly in relation to refunds or Chargebacks for all Transactions
initiated and instructed through the Merchant Site.
7.3 The Merchant hereby irrevocably and unconditionally confirms and agrees that PayU,
Acquiring Banks and the Nodal Bank reserve the right to reject payments with respect to any
Customer Charge for any reason including without limitation for: (a) any Transactions that may
be unlawful, unenforceable, doubtful or erroneous; (b) suspicious Chargebacks or refunds; (c)
potential or actual fraud, suspicious activities, card Authentication and Authorization issues,
overpayment made due to mathematical errors or otherwise; (d) penalties incurred, Transaction
related issues, issues related to Delivery, Customer Charge or Product; or (e) if the Transaction
was not made in accordance with the requirements of PayU, the Acquiring Banks or the
Schemes.
7.4 The Merchant hereby irrevocably and unconditionally confirms and agrees that in the event
of rejection of payment with respect to Customer Charge, Chargeback, refunds or other
Outstanding Amounts due to PayU, Acquiring Bank or the Customer by the Merchant: (a)
PayU and/or the Acquiring Bank reserve the right to reverse the credit given to the Merchant’s
Bank Account or set-off the same against the Settlement Amount payable to the Merchant and
(b) PayU and/or Acquiring Banks may also deduct the payment amount due from future
Settlement Amounts payable to the Merchant with respect to subsequent Transactions.
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7.5 If PayU and/or the Acquiring Banks determine that the Merchant is incurring an excessive
amount of Chargebacks, PayU may establish controls or conditions governing the Transactions
contemplated under this MSA, including without limitation, by (a) establishing new processing
fees or Service Fees, (b) by requesting a Reserve in an amount reasonably determined by PayU
to cover anticipated Chargebacks, (c) delaying ment of the Settlement Amount, and (d)
terminating or suspending the PayU Services.
7.6 All Settlement Amount due to the Merchant under this MSA may be suspended or delayed
till such time as PayU, the Acquiring Banks and/or Nodal Bank deems fit, if (a) the Merchant
or its Customer or a third party commits any fraud or violates any law or legal requirement; (b)
PayU and/or the Acquiring Banks have reasons to believe that a fraud has been committed
against the Customers, PayU, Acquiring Banks or any third party by the Merchant, its
Customers, or any other third party; or has reason to believe that the Merchant or the Customer
has in connivance with any other person done any fraud or assisted in the same; or any
transaction has been fraudulently initiated; (c) the Merchant has excessive pending
Chargebacks or poses high Chargeback and/or refund risk; (d) continuous non-delivery or
delayed delivery of Products to Customers; or (e) for any other reasonable reasons.
7.7 The Merchant unconditionally and irrevocably agrees and understands that PayU shall be
obligated to settle only such Settlement Amount to the Merchant which is received by PayU in
the Nodal Account, subject to the provisions of this MSA.
8. RECONCILITION
8.1 The Merchant acknowledges, confirms and agrees that the Merchant shall be responsible
for reconciliation of the Transactions processed under the MSA with the Transaction details
provided by PayU through the Merchant dashboard or otherwise. The Merchant shall be solely
responsible for reconciliation of the Transaction details and the respective Settlement Amount
with the Transaction(s) made on Merchant Website using the PayU Services.
8.2 The Merchant acknowledges, confirms and agrees to report, any discrepancy arising due to,
including without limitation, any error/fault/fraud/mismatch and/or any other reason or
discrepancy whatsoever, to PayU immediately upon first knowledge of such discrepancy or
within 5 days of the payment of the Settlement Amount completion of such Transaction,
whichever is earlier (“Incident Reporting Timeline”), failing which the reconciliation statement
(available on Merchant Dashboard or shared otherwise) shall be final and binding, with no
further recourse and/or right to dispute the reconciliation statement or the Settlement Amount
for such Transactions.
8.3 The Merchant hereby expressly and irrevocably acknowledges and agrees that PayU shall
in no event be liable for any claims and/or losses and/or damages arising due to any
discrepancy of any nature whatsoever unless raised within the Incident Reporting Timeline
with PayU in terms of this MSA and PayU hereby expressly disclaims any and/or all liability
and/or obligations arising beyond the Incident Reporting Timeline.
9. RESERVE
9.1 The Merchant agrees to provide PayU with Reserve of such amounts as may be requested
by PayU from time to time to secure the performance of the Merchant’s obligations under this
MSA for reason, including without limitation, high Chargeback risk, credit risk, refund
overdraft risk, non-delivery issues, selling of banned items, non-payment of maintenance fees
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or other amount payable to PayU or any other indications of performance problems related to
Merchant’s use of the PayU Services. If the Merchant fails to provide PayU with Reserve
within seven (7) days of receipt of notice for the same, PayU reserves the right to suspend
and/or terminate the Settlement Amount payable to the Merchant or the PayU Services without
further notice. PayU may use this Reserve to set-off including but not limited to any
Outstanding Amounts payable by the Merchant to PayU, Acquiring Banks and/or Customers.
9.2 In case the Settlement Amount payable to the Merchant and/or the Reserve (if any) is not
sufficient to cover the Merchant’s Outstanding Amount, then the Merchant shall pay PayU
and/or the Acquiring Banks the remaining amount due immediately upon request. PayU shall
be entitled to charge interest on such Outstanding Amount from the date of request until the
date of payment in full, at the rate of 1.5% per month. Provided that the above right of PayU to
appropriate the Reserve and set-off the Outstanding Amount in the above manner shall be in
addition to and reserving fully the right of PayU to recover all such losses, costs and damages
etc from Merchant by any other means, which may be available to PayU under the law. In
addition, Merchant agree to pay all costs and expenses, including without limitation attorneys'
fees and other legal expenses, incurred by or on behalf of us in connection with the Outstanding
Amount and the collection of same from the Merchant.
10. COVENANTS OF THE MERCHANT
10.1 The Merchant hereby unconditionally and irrevocably covenants and agrees that the
Merchant:
a. shall duly fulfill all Transactions placed on the Merchant Site in accordance with the
terms and conditions on the Merchant Site and instructions of the Customer. The Merchant
undertakes to ensure that the Delivery is done as per specifications of the Customer on or
before the Delivery Due Date;
b. understands that in the event the Customer opts a Payment Mechanism which is a
checkout option provided by the Acquiring Banks, the Customer has to agree to the terms
and conditions of such checkout and PayU shall not be liable or responsible for the payment
options being offered in such Payment Mechanism;
c. will not offer the Products which are not readily available for sale except if otherwise
agreed with the Customer. The Merchant shall be solely liable for quality and efficiency and
merchantability of the Products. Further the rates displayed on the Merchant Site shall
include all applicable taxes;
d. shall comply with all applicable laws, rules and regulations in offering the Products and
collecting Customer Charge on its Merchant Site. The Merchant shall ensure that all
requisite approvals, licenses and registrations, etc. in accordance with all laws, rules,
regulations, guidelines in force in India from time to time, have been obtained and are kept
in full force and effect to enable the Merchant to offer the Products for sale;
e. shall not offer any Products, which are illegal or offensive or banned as per the list
provided in Annexure – 2 of General Terms and Conditions, and/or are not in compliance
with applicable laws, rules and regulations whether central, state, local or international of
all jurisdiction from where the Customers avail the Products. The Merchant understands
that the list stated in Annexure – 2 of General Terms and Conditions, is only for reference
and may be updated from time to time on www.payu.in and the Merchant shall ensure
compliance of the same. In addition, the Merchant shall comply with and shall ensure
compliance by the Customers with all applicable guidelines, rules, regulations issued by
RBI and guidelines set by PayU, Acquiring Banks and/or Schemes. The Merchant agrees
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and understands that PayU reserves the right to suspend Settlement Amount and/or PayU
Services to the Merchant until such time that the Merchant does not discontinue selling such
banned/illegal Products or does not conform to all applicable laws and regulations in force
from time to time. In addition, PayU reserves the right to terminate the MSA without further
notice in the case of breach of this Clause;
f. if in the event opts to store the card details of the Customer with PayU, the Merchant
understands that PayU shall store the Valid Card data of the Customers on its server which
can be fetched by the Customer while making a transaction on any merchant’s website. The
Merchant hereby acknowledges and agrees to obtain the consent of the Customer
authorizing PayU to collect, store and process the card details of the Customer in
accordance with Privacy Policy and applicable laws;
g. the Merchant shall take such measures as may be required to resolve any Customer
complaints at its sole cost and expenses and within the guidelines as may be prescribed in
accordance with Applicable Laws;
h. understands that PayU will collect, process, store and share the Customer and the
Merchant transaction data including sensitive personal data of the customer and the
Merchant, in accordance with applicable laws and in accordance with PayU’s Privacy
Policy. PayU or such third party with whom the data is shared, may at its sole discretion
reach out to the Customer or the Merchant for any purpose including marketing any
products or services;
i. shall to put up such notices, disclaimers or warranties as may be required by PayU and/or
the Acquiring Banks and the Merchant shall comply with such request forthwith;
j. shall inform the Customer that the Merchant will share the details of Customer with
PayU and the same shall be processed in accordance with the terms of this MSA and
Privacy Policy.
k. shall be solely responsible for the accuracy of all information and/or validity of the
prices and any other charges and/or other information relating to the Products, which are
offered on its Merchant Site.
l. hereby agrees that it shall bear and be responsible for the payment of all relevant taxes,
surcharge, levies etc. (including withholding taxes) in relation to the Customer Charge and
PayU Services provided under this MSA;
m. shall comply with all applicable rules, guidelines, instructions, requests and actions, etc
made by the Acquiring Banks and/or Schemes from time to time. The Acquiring Banks has
the right to reverse/reject settlement, suspend and/or terminate Acquiring Banks
Services/PayU Services, make inspections or inquiries in relation to the Transaction, etc.
The Merchant understands that the Acquiring Banks and Scheme Rules form a part of the
MSA. In the event that Merchant’s non-compliance of Acquiring Banks and/or Scheme
Rules, results in any fines, penalties or other amounts being levied on or demanded of PayU
by an Acquiring Bank and/or Scheme, then without prejudice to PayU’s other rights
hereunder, the Merchant shall forthwith indemnify PayU in an amount equal to the fines,
penalties or other amount so levied or demanded. If the Merchant fails to comply with its
obligations towards the Acquiring Banks and/or Schemes, PayU may suspend settlement or
suspend/terminate the PayU Services forthwith;
n. shall not require the Customer to provide the Merchant with any details of the accounts
held by it with Issuing Bank. The Merchant shall not input any data on behalf of the
Customers on the Merchant Site or the Acquiring Bank, failing which it will be considered
as breach of trust of PayU and/or of the Acquiring Bank;
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o. shall ensure to keep confidential, all information submitted by the Customers on the
Merchant Site. The Customer shall not be required or asked to disclose any confidential or
personal data, which may be prejudicial to interests of the Customer. The Merchant shall
use the Customer data only for the purpose of completing the Transaction for which it was
furnished, and shall not sell or otherwise furnish such information to any third party. The
Merchant shall be liable to comply with existing data privacy regulations from time to time;
p. shall in writing inform PayU of all changes in its constitution, directors/partners/trustees,
or change in the current addresses of each office, within seven (7) Business Days of such
change having taken place listing out the names and details of the personnel in charge of the
management and affairs of the Merchant. Such intimation shall be provided on the
Merchant’s letterhead signed by the authorized signatory of the Merchant;
q. shall not engage in activities that harm the business and/or brand of PayU, the Acquiring
Banks and/or Schemes;
r. shall be responsible to resolve all cardholder/Customer account holder disputes and
provide whatever assistance necessary to assist the Acquiring Banks, Schemes and PayU to
deal with all cardholder/Customer account holder disputes at its own cost;
s. authorizes PayU to share Transaction data and Customer information with the respective
Acquiring Banks, Schemes, government and regulatory authorities and with various third
parties in accordance with PayU’s Privacy Policy;
t. agrees that PayU reserves a right to suspend the payment and/or PayU Services provided
herein, forthwith, in event the Merchant fails to observe the covenants stated herein.
11. DELIVERY
11.1 The Merchant shall confirm the Transaction to the Customer only upon transaction
confirmation from PayU to the Merchant. The Merchant acknowledges that PayU shall give
confirmation only upon receipt of transaction confirmation in respect of the Transaction from
the respective Acquiring Bank. PayU shall not be responsible for any Transactions that have
not been confirmed with PayU by the Acquiring Banks.
11.2 The Merchant shall ensure that it maintains the Proof of delivery of the Product or service
with respect to each Transaction initiated through the Merchant Site for a period of at least one
(1) year from the date of such Delivery. This Proof shall be open for inspection by PayU and/or
the Acquiring Banks at all times during working hours on Business Days. Notwithstanding any
other Clause of this MSA, the Merchant understands that PayU and/or the Acquiring Bank
and/or Nodal Bank reserve the right to call for the Proof, at any time, before and/or after
settlement of Settlement Amount to the Merchant’s Bank Account with respect to any
Transaction. PayU and/or the Acquiring Banks have the right to reverse Customer Charge
amount to the Customers and/or reject the Customer Charge to Merchant, if the Proof is not
provided in accordance to this MSA.
11.3 The Merchant shall deliver the Product within the Delivery Due Dates specified at the
time of making the transaction on the Merchant Site. If the Merchant is unable to deliver the
whole or any part of the Transaction within the Delivery Due Date, the Merchant shall
forthwith inform the Customer and take immediate action to refund the Customer Charge in
whole or in part as per the Customers instructions.
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11.4 All risks associated with the Delivery by the Merchant shall be solely that of the Merchant
and not PayU. Any and all disputes regarding quality, merchantability, non-Delivery, delay in
Delivery or otherwise shall be resolved directly between the Merchant and the Customer
without making PayU and/or the respective Acquiring Bank a party to such disputes.
12. REFUND AND RETURN POLICY
12.1 The Merchant agree to process returns of, and provide refunds and adjustments for,
Products sold and/or payment collected through its Merchant Site in accordance with this MSA,
the Acquiring Banks instructions and Scheme Rules. The Merchant understands that all refunds
must be routed through the same Acquiring Bank payment gateway through which the
Transaction was made. In the event that the Merchant initiates refunds through any other mode,
the Merchant shall be fully liable for all Chargebacks raised in respect of the Transaction
refunded. The Merchant shall ensure that PayU at all times have sufficient funds of the
Merchant to process refunds initiated. PayU shall not be liable to process any refund initiated in
the event of insufficient funds.
12.2 The Merchant understands that no refund shall be processed by PayU after a period of 180
days from the date of the Transaction.
12.3 The Merchant shall (a) maintain a fair return, cancellation or adjustment policy in
accordance with type of business (b) disclose its return or cancellation policy to Customers at
the time of purchase (c) not give cash refunds to a Customer in connection with a card sale,
unless required by law and (d) not accept cash or any other item of value for preparing a card
sale refund.
12.4 The amount of the refund/adjustment must include any associated taxes required to be
refunded and cannot exceed the amount shown as the total on the original sales data except by
the exact amount required to reimburse the customer for postage (if any) that the Customer paid
to return Product. The Merchant understands that if the refund policy prohibits returns or is
unsatisfactory to the Customers, the Merchant may still receive a Chargeback relating to the
Disputed Transaction.
12.5 It is hereby agreed and acknowledged by the Parties that the Service Fees charged by
PayU in respect of a Transaction that has been confirmed shall not be refunded or repaid by
PayU to the Merchant or any other person irrespective of the Customer Charge being rejected,
chargeback, refunded or disputed.
13. CUSTOMER SUPPORT
13.1 The Merchant is solely responsible for all Customer service issues relating to the
Transaction, Products sold on its Merchant Site including but not limited to Customer Charge,
order fulfillment, order cancellation, returns, refunds and adjustments, rebates, functionality
and warranty, technical support and feedback concerning experiences with its personnel,
policies or processes. In performing Customer service, the Merchant will always present itself
as a separate entity from PayU.
13.2 The Merchant shall provide Customer support within 36 (thirty-six) hours during all
Business Days. Such support shall include appropriate notice to Customers of means of
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contacting the Merchant including e-mail address and telephone number, in the event the
Customer has questions/queries regarding the nature or quality of the Product and the
procedures for resolving disputes.
13.3 Under no circumstances shall PayU be responsible for customer support to the Customer
or any third party.
14. INSPECTION
14.1 Except as required by law, the Merchant shall be solely responsible for (a) compiling and
retaining permanent records of all Transactions and other data and (b) reconciling all
Transaction information that is associated with its Customers.
14.2 The Merchant shall maintain records of such periodical checks in such manner as may be
specified by PayU and/or Acquiring Banks. PayU and/or Acquiring Banks shall be entitled to
check and audit records and statements of the Merchant to ensure compliance with the
Merchant’s obligations under this MSA at such intervals or times as PayU and/or Acquiring
Bank may deem fit.
14.3 The Merchant shall also permit the authorised representatives of PayU and/or the
Acquiring Banks to carry out physical inspections of the place(s) of business or other facilities
of the Merchant to verify if the Merchant is in compliance with its obligations hereunder.
14.4 If the Merchant refuses such inspection or provides inaccurate, untrue, or incomplete
information, or fails to comply with the terms and conditions of this MSA, PayU reserves the
right to suspend or terminate the PayU Services forthwith.
15. RELATIONSHIP BETWEEN THE PARTIES
15.1 The relationship between PayU and the Merchant is on principal-to-principal basis.
Nothing contained herein shall be deemed to create any association, partnership, joint venture
or relationship of principal and agent or master and servant, or employer and employee
between the Parties hereto or any affiliates or subsidiaries thereof or to provide either Party
with the right, power or authority, whether express or implied to create any such duty or
obligation on behalf of the other Party.
15.2 PayU has no connection or interest of whatsoever nature in the business of the Merchant
or the Products offered/ marketed on the Merchant Site. PayU does not in any manner take part
in the business of the Merchant, directly or indirectly. PayU shall only provide PayU Services
to the Merchant in relation to the Merchants, the Customers and the Acquiring Bank, as an
independent entity and under the terms and conditions of this MSA. For the PayU Services
provided by PayU, it shall be paid an agreed Service Fees by the Merchant as stipulated in this
MSA and PayU is nowhere connected or concerned about the revenues of the Merchant or the
Acquiring Banks.
15.3 PayU has no relationship with the Customers and all actions under this MSA which may
affect the Customers are instructed by the Merchant. The Merchant alone shall be responsible
to the Customers and neither PayU nor the Acquiring Bank or anybody connected to PayU or
Acquiring Bank shall have any responsibility or liability towards the Customers and the
Merchant shall keep PayU and Acquiring Bank fully indemnified for all times to come in this
respect.
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15.4 PayU is neither concerned nor required to monitor in any manner the use of the payment
modes by the Customers for procuring / availing the Products of the Merchant. The Customers
should be required to use the payment modes at their sole option and risks. The Merchant shall
be required to notify this responsibility to all its Customers under the instructions provided by
PayU.
16. USE OF INTELLECTUAL PROPERTY RIGHTS AND PROTECTION OF SOFTWARE

APPLICATION
16.1 The Merchant hereby grants to PayU, any Third Party Apps and their Affiliates the right
to use, display and reproduce its name, brand name, logo, wordmark, trademark, service marks
(“Marks”) on a non-exclusive, royalty-free basis, in connection with the sales, marketing and
advertising of PayU Services provided to the Merchant to the public. The Merchant hereby
release PayU from all liability relating to the publication or use of the Marks for such purpose.
The Merchant hereby confirms that the Merchant has the requisite right to use the said Marks
and to grant permission to use as stated herein. The Merchant shall retain all intellectual
property rights in such marks.
16.2 The Merchant shall prominently display on its website and/or in other online marketing
materials, a statement/logo/marks/image provided by PayU relating to PayU Services and that
of the respective Acquiring Banks providing the Payment Mechanism. The Merchant must only
use the logos/marks/images provided by PayU and no other.
16.3 Nothing contained herein shall authorize the Parties to use, apply, invade or in any
manner exploit or infringe the intellectual property rights of the other Parties without prior
written consent of the other Party, and the usage shall be in compliance with this MSA and
such approval and policies as may be notified from time to time. In addition, the Parties
undertake not to infringe the intellectual property rights of any third party.
16.4 The Merchant hereby irrevocably and unconditionally undertakes not to infringe the
intellectual property rights of Acquiring Banks and/or PayU respectively, whether directly or
indirectly or through any third party, in the Acquiring Banks Services and software and/or
PayU Services and Software Application. The Merchant confirms that it shall only use PayU’s
Software Application and the Acquiring Banks software for the purposes of this MSA and only
for the Merchant Site. The Merchant, its employees, contractors, agents or any other person
authorized or empowered by the Merchant shall not use the PayU Software Application and/or
Acquiring Banks software in any form whatsoever, so as to:
a. design, realize, distribute or market a similar or equivalent software program;
b. disclose to any person, make copies, adapt, modify, transform or rearrange the Software
Application or the Acquiring Banks software for any reason whatsoever, including for the
purpose, among other things, of creating a new software program or a derivative software
program;
c. allow unauthorized use of or access to the Software Application and/or Acquiring Banks
software;
d. disassemble, reverse engineer, decompile, reverse compile, decode or attempt to decode
or create derivative works of, the Software Application and/or Acquiring Banks software
and/or the Integration Specifications;
e. in any way override or break down any protection system integrated into the Software
Application and/or Acquiring Banks software;
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f. copy or remove any trademarks, logos, copyright notices, proprietary notices or labels
displayed on the Software Application and/or Acquiring Banks software and/or Integration
Specifications;
g. distribute, sell, lease, rent, lend, sublicense, encumber, assign, transfer in any manner
whatsoever, or provide any access to any part of the Software Application and/or Acquiring
Banks software and/or Integration Specifications to any third persons in any manner
whatsoever;
h. assign or novate the benefit, rights or obligations under the Service Agreement;
i. allow or agree to the Software Application and/or Acquiring Banks software and/or
Integration Specifications to become subject of any charge, lien or encumbrance;
j. use Software Application and/or Acquiring Banks software and/or Integration
Specifications, directly or indirectly, for or to develop, any applications;
k. interfere with or disrupt the Software Application and/or Acquiring Banks software
and/or Integration Specification or the servers or networks of PayU and/or of the Acquiring
Banks;
l. promote or facilitate unlawful online gambling or disruptive commercial messages or
advertisements; or
m. use the Software Application and/or Acquiring Banks software and/or Integration
Specifications in breach of any Applicable Law or in any activity that is in violation or
breach of Applicable Law
16.5 The Merchant confirms that PayU is entitled to enable the Software Application solely for
such internet protocols or URLs as are acceptable to PayU and for which purpose, the Merchant
is required to meet all requirements as may be specified by PayU.
16.6 The Merchant fully understands that due to use of the Customer of the Internet Payment
Gateway through PayU Site, PayU may create or generate database in respect of such
Customers. All rights and ownership with respect to such database shall vest with PayU.
17. INDEMNITY
17.1 The Merchant hereby irrevocably and unconditionally undertakes and agrees to
indemnify, defend and hold harmless PayU and/or the Acquiring Banks including their officers,
directors and agents from and against all actions, proceedings, claims (including third party
claims), liabilities (including statutory liability), penalties, demands and costs (including
without limitation, legal costs), awards, damages, losses and/or expenses however arising
directly or indirectly, including but not limited to, as a result of:
a. breach or non-performance by the Merchant of any of its undertakings, warranties,
covenants, declarations or obligations under this MSA;
b. breach of confidentiality and intellectual property rights obligations by the Merchant;
c. any claim or proceeding brought by the Customer or any third party against PayU and/or
the Acquiring Banks in respect of any Products or Services offered by the Merchant;
d. any claim or proceeding brought by the Customer or any third party against PayU and/or
the Acquiring Banks in respect of PayU Services;
e. any act, deed, negligence, omission, misrepresentation, default, misconduct,
non-performance or fraud by the Merchant, its employees, contractors, agents, Customers or
any third party;
f. any hacking or lapse in security of the Merchant Site or the Customer data;
g. Chargebacks or refunds relating to the Transactions contemplated under this MSA;
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h. breach of law, rules regulations, legal requirements (including RBI regulations, Scheme
Rules, Acquiring Bank rules) in force in India and/or in any place from where the
Customers is making the Transaction and/or where the Product is or to be Delivered and/or
where the respective Issuing Bank is incorporated/registered/established; or
i. any fines, penalties or interest imposed directly or indirectly on PayU on account of
Merchant’s or Transactions conducted through Merchant Site under these This Agreement.
17.2 The indemnities under this Clause are in addition to and without prejudice to the
indemnities given elsewhere in the MSA.
17.3 The indemnities provided herein shall survive the termination of the MSA.
18. LIMITATION OF LIABILITY
18.1 Notwithstanding anything stated under this MSA, the aggregate liability of PayU to the
Merchant from any cause whatsoever shall not in any event exceed the sum equivalent to the
preceding one month’s aggregate Service Fees under this MSA from the date of occurrence of
such liability. Provided that PayU shall not be liable to the Merchant for any special, incidental,
indirect or consequential damages, damages from loss of profits or business opportunities even
if the Merchant shall have been advised in advance of the possibility of such loss, cost or
damages. In no event shall PayU be liable to the Customers or any third party. In no event shall
the Nodal Bank or the Acquiring Banks be liable to the Merchant in any way under this MSA.
19. CONFIDENTIALITY
19.1 The Parties agree to maintain the confidentiality of the Confidential Information and to
protect all portions of the other Party's Confidential Information by preventing any
unauthorized disclosure, copying, use, distribution, or transfer of possession of such
information. Dissemination of Confidential Information by each Party shall be limited to those
employees with the need to such access for the advancement of the goals anticipated under the
MSA.
19.2 The Parties shall at no time disclose or allow its officers, directors, employees,
representatives or subcontractors to disclose the other Party's Confidential Information to any
third party without the prior written consent of the other Party. The Parties agree to protect the
Confidential Information of the other with the same standard of care and procedures used by
themselves to protect their own Confidential Information of similar importance but at all times
using at least a reasonable degree of care.
19.3 The obligations set out in this Clause shall not apply to Confidential Information that:
a. is or becomes publicly known other than through breach of this Clause 9;
b. is in possession of the receiving Party prior to disclosure by the other Party;
c. is independently developed by the receiving Party;
d. needs to be disclosed to professional advisers or in accordance with the order of a
competent court or administrative authority;
e. is thereafter rightfully furnished to such receiving Party by a third party without
restriction by that third party on disclosure; or
f. is required by law, judicial court, recognized stock exchange, government department or
agency or other regulatory authority, provided that sufficient notice is given of any such
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requirement, by the receiving Party to the disclosing Party, in order that the disclosing Party
may seek for an appropriate protective order or exemption from such requirement, prior to
any disclosure being made by the receiving Party and/or its Affiliates.
19.4 Such obligation of confidentiality shall continue for a period of 1 (one) year after the
termination or expiry of this MSA.
20. REPRESENTATIONS AND WARRANTIES OF PAYU
20.1 PayU hereby represents and warrants that:

a. it is duly organized and validly existing under the laws of the jurisdiction in which it is
established;
b. it has the requisite power and authority to execute, deliver and perform the MSA and that
the MSA has been duly and validly authorized, executed and delivered by it;
c. its obligations hereunder constitute legal, valid, binding and enforceable obligations;
d. the execution and delivery of the MSA and the consummation of the Transactions
contemplated herein do not breach its organizational documents or any law, provisions of
any contract or order of court applicable to it and do not require any applicable
governmental approval; and
e. the person executing the MSA is duly authorized to execute the MSA for and on behalf
of PayU and shall have the authority to bind the respective Party accordingly.
21. REPRESENTATIONS AND WARRANTIES OF MERCHANT
21.1 The Merchant represents, warrants and undertakes that:

a. it is duly organized and validly existing under the laws of the jurisdiction in which it is
established;
b. it has the requisite power and authority to execute, deliver and perform the MSA and that
the MSA has been duly and validly authorized, executed and delivered by it;
c. its obligations hereunder constitute legal, valid, binding and enforceable obligations;
d. the execution and delivery of the MSA and the consummation of the Transactions
contemplated herein do not breach its organizational documents or any law, provisions of
any contract or order of court applicable to it and do not require any applicable
governmental approval;
e. the person executing the MSA is duly authorized to execute the MSA for and on behalf
of the Merchant and shall have the authority to bind the respective Party accordingly;
f. it has the marketable and legal right and title to sell Products offered by it to the
Customers by using PayU Services;
g. it warrants that the best service standards in the industry are adopted and shall ensure
Delivery of all Products paid for on the Merchant Site to Customers in accordance with the
highest standards;
h. only the authorized personnel of the Merchant are given access to the Merchant
Dashboard provided by PayU;
i. it has an appropriate cancellation policy, refund policy, privacy policy,
disclosures/disclaimers, terms of use pertaining to the Merchant Site, the terms of the
Products provided by it and terms of paying the Customer Charge are displayed
conspicuously on the Merchant Site shall be in accordance with the terms of the MSA. The
Merchant warrants that it shall prior to accepting any instructions from the Customers
ensure that the Customers are duly registered on the Merchant Site and the Customers have
accepted all the Merchant’s terms and conditions;
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j. it shall indicate its acceptance of all the respective Acquiring Banks and/or Schemes,
whose Payment Mechanism is being used by the Merchant, whenever it communicates the
payment methods it accepts to its Customers without prejudice to anyone of the Acquiring
Banks and/or Schemes. In the event that the Merchant decides to display the logos of the
Acquiring Banks and/or Schemes whose Payment Mechanism it is providing as a Valid
Card payment option to its Customers on the Merchant Site and/or other marketing
materials, the Merchant must ensure that it prominently displays the logos of all the
respective Acquiring Banks and/or Schemes (being used to process Valid Cards) in the
same manner and without prejudice to any one of them and in accordance with the
guidelines and/or direction provided by the respective Acquiring Banks and/or Schemes. In
addition, the Merchant shall not promote, dissuade or impose restrictions/conditions on any
one Valid Card Payment Mechanism and/or Scheme over the other. Exceptions being
limited time bound tactical marketing programs with one or more Acquiring Banks and/or
Schemes; and
k. it warrants that it shall maintain and run the Merchant Site as a part of its business and
shall ensure that the Merchant Site does not contain libellous, defamatory, obscene,
pornographic or profane material or any instructions that may cause harm to PayU, the
Acquiring Banks, Schemes and/or any other third party.
22. CONSEQUENCES OF TERMINATION
22.1 The termination of this MSA shall not affect the rights or liabilities of either Party
incurred prior to such termination. In addition, any act performed during the term of this MSA
which may result in a dispute post termination or any provision expressed to survive this MSA
or to be effective on termination or the obligations set out in this Clause shall remain in full
force and effect notwithstanding termination. Subject to other Clauses of this MSA, both
Parties shall undertake to settle all outstanding charges within 30 (thirty) days of the
termination taking effect.
22.2 Where any payments claimed by PayU exceeds the Settlement Amount due to the
Merchant the difference thereof shall be a debt due from the Merchant to PayU and be
forthwith recoverable by appropriate legal action, as deemed fit by PayU. Without prejudice to
PayU’s rights and remedies, in the event that the Merchant does not make any payments to
PayU by its due date or on demand as required under this MSA, PayU shall be entitled to
charge interest on such overdue amount from the due date until the date of Settlement Amount
in full, at the rate of 2.5% per month. This section shall not preclude PayU from recourse to any
other remedies available to it under any statute or otherwise, at law or in equity.
22.3 All materials, documentation, instruction manuals, guidelines, letters and writings and
other materials issued by PayU from time to time in respect of this MSA, whether in respect of
the utilization of the Internet Payment Gateway or otherwise shall be returned by the Merchant
to PayU upon termination.
22.4 The Merchant agrees and confirms that the Merchant shall remain solely liable after the
termination of this MSA for all Chargebacks, refunds, penalties, loss, damages or cost incurred
by PayU, Acquiring Banks, Schemes and/or Customers and for all claims and proceedings
arising against PayU and/or Acquiring Banks with respect to this MSA. At the time of
termination, PayU may retain such amount from the Reserve (if any) and Settlement Amount
payable to the Merchant (including Settlement Amounts withheld) as may be determined by
PayU to cover Chargeback risk, refund risk or any potential loss, damages, penalties, cost that
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may be incurred by PayU, Acquiring Banks, Schemes and/or Customers for a period of 210
Business Days. Subject to this Clause and any other Clause of this MSA, all settlement to the
Merchant after notice of termination shall be done post termination. In the event that such
retained amount is not sufficient to cover all Outstanding Amounts of the Merchant post
termination, the Merchant shall ensure that it pays PayU all pending amounts within 10 (ten)
days of receiving the demand notice and shall at all times keep PayU indemnified in this
respect. This Clause survives the termination of this MSA.
23. DISCLAIMER
23.1 PayU will make all reasonable efforts to provide uninterrupted service subject to down
time and regular maintenance. However, notwithstanding anything in this MSA, the Merchant
acknowledges that PayU Site, PayU Services and the Acquiring Bank’s Services may not be
uninterrupted or error free or free from any virus or other malicious, destructive or corrupting
code, program or macro and PayU and the Acquiring Banks disclaim all warranties, express or
implied, written or oral, including but not limited to warranties of merchantability and fitness of
the services for a particular purpose. The Merchant also acknowledges that the arrangement
between one or more Acquiring Banks and PayU may terminate at any time and services of
such Acquiring Banks may be withdrawn. Although PayU adopts security measures it
considers appropriate for the offer of the PayU Service, it does not assure or guarantee that no
person will overcome or subvert the security measures and gain unauthorized access to the
PayU Service or the Merchant/Customer data. PayU shall not be responsible or liable if any
unauthorized person hacks into or gains access to the PayU Service or to the Merchant’s PayU
Account. In event of incorrect settlement in the Merchant’s Account due to error on the part of
PayU or the Bank, PayU shall have the right to reverse the extra funds from the Merchant Bank
Account. In addition, the Merchant shall be fully liable to return the extra funds settled within 7
(seven) days of intimation by PayU. Subject to the other clauses of this MSA, in the event that
the Settlement Amounts to be transferred to the Merchant have not been transferred, PayU shall
endeavor to settle the relevant Settlement Amount to the Merchant’s account within 7 (seven)
days of notification from the Merchant. In addition PayU shall not be liable to the Merchant for
any loss or damage whatsoever or howsoever caused or arising, directly or indirectly, including
without limitation, as a result of loss of data; interruption or stoppage to the Customer’s access
to and/or use of the Merchant Site, PayU Services and/or the Payment Mechanism, interruption
or stoppage of PayU Site, hacking or unauthorized access to the PayU Services, Software
Application and Internet Payment Gateway, non-availability of connectivity between the
Merchant Site and PayU Site, etc. Any material/information downloaded or otherwise obtained
through the use of the PayU Services is done at the Merchant’s own discretion and risk and the
Merchant will be solely responsible for any damage to its computer system or loss of data that
results from the download of any such material. No advice or information, whether oral or
written, obtained by the Merchant from PayU or through or from the use of PayU Services shall
create any warranty. PayU shall have no liability in this respect.
23.2 PayU's sole obligation and the Merchant’s sole and exclusive remedy in the event of
interruption in PayU Site, or loss of use and/or access to PayU Site, the Acquiring Banks’
services and the Payment Mechanism and services, shall be to use all reasonable endeavors to
restore the Services and/or access to the Payment Mechanism as soon as reasonably possible.
23.3 PayU or Acquiring Bank obligations under this MSA are subject to following limitations:
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a. messages that originate from the server of the Merchant or the server of a third party
designated by Merchant (e.g., a host) shall be deemed to be authorized by the Merchant, and
PayU shall not be liable for processing such messages;
b. messages that originate from the cardholder are deemed to be authorized by the
cardholder and PayU shall not be required to check its veracity and PayU shall not be liable
for processing such messages;
c. PayU or the Acquiring Bank are not responsible for the security of data residing on the
server of the Merchant or a third party designated by the Merchant (e.g., a host) or on the
server of a cardholder or a third party designated by a Merchant/cardholder (e.g., a host);
and
23.4 PayU and/or the Acquiring Banks shall have no liability for any failure or delay in
performing its obligations under this facility if such failure or delay: (i) is caused by the
Merchant's acts or omissions; (ii) results from actions taken by PayU or the Acquiring Banks in
a reasonable good faith to avoid violating a law, rule or regulation of any governmental
authority or to prevent fraud on cardholders/accounts; or (iii) is caused by circumstances
beyond PayU control, including but not limited to vandalism, hacking, theft, phone service
disruptions, Internet disruptions, loss of data, extreme or severe weather conditions or any other
causes in the nature of Force Majeure event.
24. ANTI-BRIBERY AND ANTI-CORRUPTION, ANTI-MONEY LAUNDERING AND

EXPORT CONTROLS (“Anti-financial Crimes Laws Confirmation”)
24.1 The Merchant hereby irrevocably and unconditionally agrees and confirms that the
Merchant and its group companies are committed to operating the businesses conforming to the
highest moral and ethical standards. The Merchant has a stringent code of conduct and
confirms hereby that is committed to acting professionally, fairly and with integrity in all its
business transactions and relationships wherever the Merchant operates. The Merchant
irrevocably and unconditionally undertakes to comply and implement in its processes all legal
requirements relevant to counter ‘bribery and corruption’, ‘money laundering’ and ‘restricted
export-import transactions’ applicable in the conduct of its business, the minimum
requirements adopted by the US/OFAC, UK, UN and the EU in regards to anti-bribery and
anti-corruption, anti-money laundering/ combating the financing of terrorism and other
applicable export control laws and regulations including but not limited to any restrictions on
the export or import dealings with the ‘Sanctioned Persons’ (“Anti-Financial Crimes Laws”).
24.2 This Anti-Financial Crimes Laws Confirmation constitutes a minimum standard. The
Merchant undertakes to be compliant and shall continue to abide to the relevant Anti-Financial
Crimes Laws and confirms that it:
a. will comply with all applicable laws, regulations and sanctions relating to anti-bribery,
anti-corruption, anti-money laundering and export controls including but not limited to the
minimum requirements of the Anti-Financial Crimes Laws.
b. is prohibited from dealing with any acts which may be deemed as money laundering
under any applicable law, regulations or restrictions.
c. will prohibit the entering into agreements with any person who has been identified in the
sanctions list maintained by different state authorities or organizations.
d. has implemented an internal compliance programme, to ensure compliance with and
detect violations of all applicable Anti-Financial Crimes Laws.
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e. in the event the Merchant does not honor these commitments, the Merchant agrees that
this will be considered as a material breach of the MSA. Therefore, PayU may immediately
terminate the MSA.
25. GENERAL PROVISIONS
25.1 Assignments: PayU may assign, in whole or in part, the benefits or obligations of the
MSA by providing a thirty (30) days prior intimation of such assignment to the Merchant,
which shall be binding on the Parties to the MSA. However, it is agreed by the Merchant that if
the assignment by PayU is due to a group restructuring of PayU, Merchant hereby grants its
irrevocable and unconditional right to such assignment as on the Effective Date of this MSA.
25.2 Further Assurances: The Merchant shall execute such documents and shall do all such
acts, deeds and things as may be necessary or required by PayU in connection with giving full
effect to the intention of the Parties as contained in this MSA.
25.3 Force Majeure: PayU shall not be liable for its failure to perform under the MSA as a
result of any event of force majeure events like acts of god, fire, wars, sabotage, civil unrest,
labour unrest, action of Statutory Authorities or local or Central Governments, change in Laws,
Rules and Regulations, affecting the performance of PayU or the Acquiring Banks.
Governing Law, Settlement of Disputes and Jurisdiction: This MSA shall be governed by
and construed in accordance with the laws of India. Both Parties agree that if any dispute(s) or
difference(s) shall arise between the Parties in connection with or arising out of or relating to
the MSA, the Parties shall attempt, for a period of 30 (thirty) days from the receipt of a notice
(“Disputes Notice”) from the other Party of the existence of a dispute(s), to settle such
dispute(s) by mutual discussions. If the said dispute(s) cannot be settled by mutual discussions
within the thirty-day period specified above, such disputes(s) shall be referred to arbitration for
final resolution in the manner provided herein. The Parties shall mutually appoint a sole
arbitrator within 60 (sixty) days from the date of the Disputes Notice who shall resolve such
accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from
time to time (“Arbitration Act”). In the event the Parties fail to appoint a sole arbitrator in
accordance with the procedure aforesaid and within the time period as specified above, a panel
of arbitrators shall be appointed in accordance with the provisions of the Arbitration Act for the
final resolution of the dispute(s). The arbitration proceedings shall be held in English language
with the seat of the arbitration being New Delhi. Subject to the arbitration agreement as
mentioned above, the courts at New Delhi shall have the exclusive jurisdiction over any
dispute(s) as described above.
25.4 Waiver: Unless otherwise expressly stated in the MSA, the failure to exercise or delay in
exercising a right or remedy under the MSA shall not constitute a waiver of the right or remedy
or a waiver of any other rights or remedies, and no single or partial exercise of any right or
remedy under the MSA shall prevent any further exercise of the right or remedy or the exercise
of any other right or remedy.
25.5 Survival of Provisions: The terms and provisions of this MSA that by their nature and
intent are intended to survive the termination hereof by any or all Parties hereto shall so survive
the termination of the MSA.
25.6 Severability: If any provision of the MSA is or becomes, in whole or in part, invalid or
unenforceable but would be valid or enforceable if some part of that provision was deleted, that
provision shall apply with such deletions as may be necessary to make it valid. If any
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Court/Tribunal of competent jurisdiction holds any of the provisions of the MSA unlawful or
otherwise ineffective, the remainder of the MSA shall remain in full force and the unlawful or
otherwise ineffective provision shall be substituted by a new provision reflecting the intent of
the provision so substituted.
25.7 Non-Exclusivity: It is agreed and clarified that the MSA is on a non-exclusive basis and
the Parties are at liberty to enter into similar contractual arrangements with others.
25.8 Entire agreement: The MSA constitutes the entire agreement and understanding between
the Parties, and supersedes any previous agreement or understanding or promise between the
Parties, relating to the subject matter of the MSA. All Schedules, Recitals and Annexures to the
MSA or to any of its Schedules shall be an integral part of the MSA and will be in full force
and effect as though they were expressly set out in the body of the MSA.
25.9 Notices: All notices, requests, demands, waivers and other communications required or
permitted to be given under the MSA shall be in writing through certified or registered mail,
courier, email, facsimile to be sent to the following addresses:
For PayU: Attn: Legal Department (PayU India), PayU Payments Private Limited, 9th Floor,
Bestech Business Tower, Sector 48, Sohna Road, Gurgaon, Haryana, Pin - 122002
For Merchant: The Address as specified in the Application Form. Or, in each case, at such
other address as may be specified in writing to the other Parties in accordance with the
requirements of this Clause. All such notices, requests, demands, waivers and other
communications shall be deemed duly given (i) if by personal delivery, on the day after such
delivery, (ii) if by certified or registered mail, on the10th (tenth) day after the mailing thereof,
(iii) if by courier service or similar service, on the day delivered, or (iv) if by email or facsimile
on the day following the day on which such email, facsimile or telegram was sent, provided
that a copy is also sent by registered mail and, in the case of a facsimile, electronic
confirmation of receipt is received.
25.10 Amendment: This MSA can be modified by accepting any amendment or terms and
conditions on the Merchant Dashboard. PayU may communicate any additional terms and
conditions relating to a Payment Mechanism by either sending an intimation email to the
Registered Email ID of the Merchant or by way of a notification on the Merchant Dashboard.
25.11 Counterparts: The MSA may be executed in two or more counterparts, each of which,
when executed and delivered, is an original, but all the counterparts taken together shall
constitute one document.
ANNEXURE I- GENERAL TERMS AND CONDITIONS

DEFINITION(S) AND INTERPRETATION
INTERPRETATION
A. All capitalized terms used elsewhere in this MSA and not defined there, shall have meanings
assigned to such terms in in this Aneexure-1 to the General Terms and Conditions.
B. Except where the context requires otherwise, references to clauses, schedules and annexures are
to the clauses of, schedules to and annexures to this MSA or its schedule(s).
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C. Words denoting the singular number include the plural number and vice versa, words denoting
the masculine gender include the feminine gender and words denoting persons include artificial
persons such as companies.
D. Headings are inserted for convenience only and shall not affect the construction of the MSA.
E. Any reference to any MSA, or other document of any description shall be construed, at the
particular time, as a reference to that MSA, or other document as the same may then have been
amended, varied, supplemented, modified, suspended or novated.
DEFINITION(S)
A. “Acquiring Banks” shall mean various banks, financial institutions, Schemes, payment system
providers who are defined and licensed under the Payment and Settlement Systems Act, 2007 and
other software providers including technology partners, Third Party Apps and issuing banks who
are in the business of providing information technology services, including but not limited to,
internet based electronic commerce, internet payment gateway, net- banking and electronic
software distribution services.
B. “Acquiring Bank Services” shall mean the payment gateway system and services provided by
the Acquiring Banks such as to (i) route internet based Valid Card transactions; (ii) offer various
facilities through the internet, including Net Banking facilities; (iii) provide Authentication and
Authorization from Schemes or other third party clearing houses; and (iv) provide settlement
facilities in respect of payment instructions initiated by the customers.
C. "Affiliate" means, in relation to any party, any entity in the same group as that party, including
but not limited to a subsidiary or a holding company of that party and any direct or indirect
subsidiaries of such holding company.
D. “Annual Maintenance Charge” shall mean the charges set out in Pricing Schedule.
E. "Authentication" shall mean the process by which the Customer’s identification is

authenticated by the Acquiring Banks / Issuing Banks.
F. "Authorization" shall mean the process by which the Issuing Bank and/or the relevant Scheme
electronically or otherwise convey the approval of the charge on a Transaction being undertaken by
a Customer on the Merchant Site.
G. “Authorised Currencies” shall mean the currencies as may be prescribed by PayU from time
to time for the respective Payment Gateway.
H. “Bharat QR" shall mean an offline payment option being provided by PayU to the Merchant
enabling the Customers of the Merchant to make payment by scanning the Bharat QR code through
any UPI enabled application installed on the Customer’s mobile phone. The Bharat QR shall be
provided by PayU to the Merchant and will be displayed at the Merchant’s location (physical store
of the Merchant).
I. “Business Days” shall mean any day on which Acquiring Banks are open for business in India,
other than Saturday, Sunday and any days declared by PayU and/or Acquiring Bank as a holiday.
J. “Chargeback” shall mean the approved and settled Transactions which are at any time refused,
debited or reversed from the Merchant Bank Account or from the Merchant’s Settlement Amount
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in the Nodal Account (shall also include similar debits to PayU bank accounts, if any) by the
Acquiring Bank for any reason whatsoever, together with the bank fees, penalties and other
charges incidental thereto.
K. “Completion of Transaction” shall mean the day on which the funds in lieu of the Customer
Charge are received in the Nodal Account and the reconciliation of the same between the
Acquiring Banks, Nodal Bank and PayU and subject to Merchant providing Proof of Delivery as
and when required by PayU. Completion of Transaction may differ for any specified Payment
Mechanism.
L. “Confidential Information” shall mean any and all written, oral or other tangible or intangible
form of information, discoveries, ideas, concepts, know-how (whether patentable or copyrightable
or not), research, development, designs, drawings, blueprints, diagrams, models, samples, flow
charts, data, computer programs, disks, diskettes, tapes, algorithms, software programs, marketing
plans or techniques, technical, financial, or business information” trade secrets which includes but
is not restricted to any portion or scientific or technical or proprietary information, design, process,
procedure, formula or improvement which is not generally available to the public as delivered by
either Party (“Disclosing Party” to the other Party (“Receiving Party”) within the framework of this
MSA or resulting therefrom. Provided that confidential information disclosed orally or those
produced by electronic media or through any other intangible means shall be deemed confidential
if it is identified as being confidential if it is reduced in writing within (30) thirty days of the date
of disclosure. Such writing shall specify the date, time, place, persons involved and the substance
of the confidential information so disclosed.
M. "Customer" shall mean an individual or legal entity, who/which purchases Products, offered
by the Merchant on the Merchant’s Website or Mobile Application or through IVR System
directed to the Internet Payment Gateway using a Valid Card or Net Banking account or any other
acceptable modes of Payment Mechanism, provided by PayU.
N. “Customer Bank Account” shall mean a bank account or credit/ prepaid/ cash card account of
the Customer with Issuing Bank.
O. “Customer Charge” shall mean the sale price of the Products purchased by the Customer plus
the shipping charge (if any) and all other taxes, duties, costs, charges and expenses in respect of the
Products/payment that are to be paid by the Customer.
P. “Delivery” shall mean (i) in respect of a good, delivery of the good by a courier /parcel service
appointed by the Merchant or its vendors, to the Customer within Delivery Due Date at the address
specified by the Customer in this behalf; or (ii) in respect of a service, delivery or performance of
provisions of service within the Delivery Due Date; or (iii) in respect of any bill payment,
confirmation of the payment being sent by the Merchant to the Customer.
Q. “Delivery Due Date” shall mean the date/period displayed on the Website or otherwise
notified to the Customer on or before which the Merchant shall deliver the Products to the
Customer(s).
R. "EMI" shall mean equated monthly installment payment plan schemes of their respective
Issuing Banks which PayU offers to its Merchants. The EMI Facility provided by PayU enables the
Merchant to give an option to its Customers to make payment for purchase of any Products in
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EMIs over such period of time and on such terms and conditions as may be imposed by the
respective Issuing Bank. PayU has integrated with various banks and non-bank entities to provide
EMI Facilities of the following types:
i. Credit card EMI of banks that have been partnered by PayU;
ii. Debit card EMIs of banks that have been partnered by PayU; and
iii. EMIs by non-bank entities (mostly through various non-banking financial companies) that
have been partnered by PayU.
In order to avail any of the above named EMI facilities, the Merchant is required to opt for
the same in the manner specified by PayU.
S. “EMI Facility” shall mean an option for the Customer to make payment on the Merchant Site
through EMIs.
T. “EMI Scheme” shall mean the terms and conditions on which the EMI Facility is offered by
the Issuing Bank to the Customer.
U. “EMI Transaction” shall mean a Transaction wherein the Customer opts to make payment
using EMI Facility provided by the Issuing Bank.
V. “E-NACH” shall mean Electronic National Automated Clearing House, owned and operated
by NPCI, which works on the basis of registration of a one-time debit authorization mandate issued
by the Customer to Customer’s Account to debit his designated bank account to make the payment
to the Merchant against purchase of Products. The E-Nach/ Standing Instructions facility provided
by PayU enables the Merchant to have an option to collect recurring payments from its Customers
by giving an option to the Customer to make payment through E-Nach/ Standing Instructions under
which funds are automatically debited from the Customer’s designated bank account for such
amounts and on such frequency as may be agreed between the Customer and the Merchant.
W. “Effective Date” shall mean the date specified in the Application Form as the effective date.
X. "Fines" means any and all fines, levies, costs, expenses, charges, assessments or imposition of
liabilities of any nature which the Payment Schemes or other financial institution require either the
Merchant or PayU to pay or which are otherwise directly or indirectly recovered from PayU at any
time and which relate to any aspect of this MSA (including the provision of the Services
hereunder).
Y. “Force Majeure” shall mean circumstances beyond the reasonable control of a Party,
including but not limited to act of God, inclement weather, flood, lightning, fire, industrial action,
lockouts, acts of terrorism, war, military operations, revolution, insurrection or riot or disruptions
in or failures of telecommunications and/ or electrical supply, and banking services;
Z. “GST” shall mean applicable Goods and Services Tax (including any statutory
modifications(s) or re-enactment(s) thereof, for the time being in force, and the rules enacted
thereunder).
AA. “General Terms and Conditions” shall mean the standard terms and conditions applicable
for availing PayU Services.
BB. “Hotlink” shall mean a link created by PayU between the Merchant Site and PayU Site by
means of a Software Application.
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CC. “Integration Specifications” shall mean integration related documentation provided by
PayU for completion of integration of Merchant Site with the Software Application and the
integrity of the Hotlink, all related application programming interface(s) ("APIs") together with all
accompanying or related software development kits, tools, documents, or other specification or
guidance made available by PayU for the purposes of enabling access of PayU Services on the
Merchant Site. “International Payment Gateway” shall mean the Payment Mechanism provided by
PayU that enables Merchant’s Customers to make payment using international cards on the
Merchant Site.
DD. “Internet Payment Gateway” shall mean a link created by PayU between the Merchant Site
and the respective Acquiring Banks by means of a Software Application and PayU Site.
EE. "Issuing Bank" shall mean a bank or financial institution or any other legal entity, with
which the Customer has a Net Banking account and/or which has issued the Valid Card to the
Customer and / or with whom the Customer holds a loan account (explanation: except for debit
card or credit card Transactions, the Issuing Bank of the Customer and the respective Acquiring
Bank will be the same).
FF. “INR” shall mean Indian National Rupee.
GG. “IVR System” shall mean interactive voice responsetechnology that allows the Customer to
interact with the Merchant’s PayU hosted IVR platform through a telephone by way of
telecommunication signal tone input on the keypad and make payments of Customer Charge
through IVR dialogue.
HH. “Welcome Letter” shall mean the letter provided by PayU to the Merchant in order to enable
the Merchant to opt for the PayU Services on the terms and conditions specified in the MSA.
II. “MIS Report” a report contacting details of the ENACH and/or Standing Instructions Facility
of a Customer in the format as prescribed by PayU and/or Acquiring Banks.
JJ. “Merchant” shall mean the merchant as defined in the Letter.
KK. "Merchant Bank Account" shall mean the bank account maintained by Merchant which it
nominates for settlement of the Settlement Amount and the details of which are provide in the
Letter.
LL. “Merchant Dashboard” shall mean the dashboard provided by PayU to the Merchant to
view all the Transaction details including the dashboard used for communication between the
Merchant and PayU.
MM. “Merchant Discount” shall mean any discount offered by the Merchant on purchase of a
Product on the Merchant Site, upon making payment through EMI Facility scheme of a specific
Issuing Bank, financial institutions or any other legal entity and such discount is approved by PayU
and the Issuing Bank.
NN. “Merchant Site” shall mean the active website as mentioned in the Application Form and/or
the mobile application, the contents of which are controlled, operated and owned by the Merchant
and established for the purposes of enabling the Customers to view Products and carry out
Transactions for purchase of Products, offered on the website or mobile application; and/or the
IVR System hosted by PayU for the Merchant through which the Customer can make payments for
Products purchased from the Merchant.
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OO. “Multicurrency Facility” shall mean a facility whereby Customers will be able to make
payment by utilizing PayU Services in any one of the Authorized Currencies.
PP. “Multicurrency Option” shall mean the option provided by the Merchant to the Customers to
make payment in currencies other than INR.
QQ. “Net Banking Account” shall mean the facility and internet account provided by the Issuing
Bank to Customers holding a bank account or digital wallet account with the Issuing Banks
specified by PayU from time to time. Provided that the bank account is not listed in current
warning or restricted bank account bulletins or notices.
RR. “Nodal Account” shall mean an inoperative account held by PayU with any of the banks for
the purpose of pooling the monies collected from Customers on behalf of the Merchant and
facilitating the transfer of these funds in final settlement to the Merchant (after deducting Service
Fees), pursuant to RBI notification as may amended from time to time.
SS. “Nodal Bank” shall mean the bank(s) designated by PayU for the purpose of pooling the
funds collected from Customers on behalf of the Merchant and facilitating the transfer of these
funds in final settlement to the Merchant (after deducting Service Fees), pursuant to RBI
notification as may be amended from time to time.
TT. “NPCI” Shall means National Payments Corporation of India.
UU. “One Click Checkout” shall mean the facility provided to the Customers to save its Valid
Card details on the PayU server topurchase the Products from the Merchant Site with asingle click.
VV. “Outstanding Amount” shall mean the amount payable by the Merchant to PayU, Acquiring
Banks and/or Customers for any losses, costs, damages, penalties, Chargebacks, refund overdraft
or credit problems suffered or incurred by the Customers, PayU and/or Acquiring Banks; any fees
and other payments owed to PayU by the Merchant; and any claims or proceedings filed against
PayU and/or Acquiring Banks by the Customers or any third Party.
WW. “Party” shall mean PayU or the Merchant, individually and “Parties” shall mean both of
them collectively, as the case may be, and these expressions shall, unless repugnant to the context
or meaning thereof, include their respective successors and assigns.
XX. “Payment Apps” shall mean third party payment application provider through which the
Customer makes the payment to the Merchant.
YY. “Payment Mechanism” shall mean the mechanism of making payment by utilizing the
internet facilities of various Acquiring Banks, Schemes, card payment systems and through such
other modes and mechanisms of payment and delivery as may be notified by PayU from time to
time.
ZZ. “Payment Service Provider” shall mean the respective Acquiring Bank or the Issuing Bank
providing the applicable Payment Mechanism to the Merchant.
AAA. “PayU Services” shall mean the services opted for by the Merchant in the Application
Form. PayU Services shall also include the services which may be opted for by the Merchant
through other modes as may be prescribed by PayU.
BBB. “PayU Site” shall mean the websites provided by PayU Payments Private Limited (i.e
www.payu.in, https://consumers.citruspay.com and/or payumoney.com depending upon the PayU
Services Product opted for by the Merchant and as mentioned in the Application Form) by means
Signature valid
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of which PayU provides aggregative Internet Payment Gateway services/ PayU Services to the
Merchant and the Customers.
CCC. “Purpose” shall mean the business category as provided in the Application Form for which
the PayU services are being availed by the Merchant.
DDD. “Pricing Schedule” shall mean the schedule containing the Service Fees to be charged by
PayU for each of the Payment Mechanisms being opted for by the Merchant.
EEE. “Privacy Policy” shall mean the privacy policy of PayU updated on the following link:
https://payu.in/privacy-policy.
FFF. "Products" shall mean goods and/or services offered for sale by the Merchant on the
Merchant Site.
GGG. “Proof” shall mean sufficient legitimate records evidencing delivery of the Product to the
Customer. In case of bill payment, Proof shall include payment confirmation being made by the
Merchant to the Customer.
HHH. “QR Code” shall mean a machine readable code embedded with some information,
provided by PayU to the Merchant, in order to enable the Merchant to collect payment from its
Customers.
III. "RBI" shall mean the Reserve Bank of India.
JJJ. “Registered Email ID” shall means the email ID so specified by the Merchant in the
Application Form which shall be kept active and functional by the Merchant at all times during the
subsistence of the MSA and on which any notification, information or notice by PayU shall be
deemed to have been served when sent by PayU in accordance with the terms of the MSA.
KKK. “Reserve” shall mean the interest free, refundable funds provided and replenished by the
Merchant to PayU from time to time.
LLL. "Scheme(s)" shall mean any of Visa, MasterCard, Rupay, Visa Electron, Maestro, Diners,
American Express, NPCI or any other card regulatory body as may be specified by PayU from
time to time.
MMM. “Scheme Rules” shall mean the written rules, regulations, releases, guidelines, processes,
interpretations and other requirements (whether contractual or otherwise) imposed or adopted by
any Schemes.
NNN. “Service Fees” shall mean the fee charged by PayU for PayU Services as more particularly
described in the Pricing Schedule.
OOO. “Settlement Amount” shall mean Customer Charge minus the Service Fees and any other
charges/fees payable by the Merchant to PayU under this MSA.
PPP. “Software Application” shall mean the application developed by PayU to integrate with the
Merchant for the purposes of providing PayU Services to the Merchant.
QQQ. “Special Terms and Conditions” shall mean the additional terms and conditions specific
to each Payment Mechanism in addition to the General Terms and Conditions.
RRR. “Standing Instruction” shall mean the feature facilitates periodic scheduled payments for
funds transfer, third party payment, from the Customer’s bank account / Valid Card / Wallet.
Signature valid
Digitally signed by
03/01/2023 14:33:35
SSS. “Technology Service Fee” means the fees payable by the Customer in lieu of the Merchant
in accordance with the arrangement between the Merchant and the Customer.
TTT. “Transaction" shall mean every payments request/order placed by the Customer on the
Merchant Site.
UUU. “UPI” is a payment system provided by NPCI that powers multiple bank accounts into a
single payment network of any participating banks which permits merging several banking
features, seamless fund routing & merchant payments into one hood.
VVV. "Valid Card" shall mean any unexpired credit card or debit card which is issued by an
Issuing Bank designated to issue a Visa, MasterCard, Visa Electron or a Maestro or cash card,
pre-paid card or other card as may be specified by PayU from time to time. Provided that the card
is not listed in current warning or restricted card bulletins or notices and bears the signature of the
person in whose name the card is issued.
WWW. “Wallet” shall mean a pre-paid payment instrument that facilitates purchase of goods and
services against the value stored on these instrument.
XXX. “Technology and Settlement Services enabled by LazyPay” shall have the same meaning
assigned to it under LazyPay T&Cs.
YYY. “Technology Enabled Settlement Services” shall have the same meaning assigned to it
under LazyPay T&Cs.
ANNEXURE II- GENERAL TERMS AND CONDITIONS

LIST of BANNED ITEMS
List od banned products referred to in the General Terms and Conditions and Special Terms and
Conditions are mentioned here in below. It is hereby agreed by the Merchant that the PayU may, at its
sole discretion modify the below mentioned list on www.payu.in from time to time and Merchant shall
be required to comply with the same.
1. Adult goods and services which includes pornography and other sexually suggestive
materials (including literature, imagery and other media); escort or prostitution services;
2. Alcohol which includes Alcohol or alcoholic beverages such as beer, liquor, wine, or
champagne;
3. Body parts which includes organs or other body parts;
4. Bulk marketing tools which includes email lists, software, or other products enabling
unsolicited email messages (spam);
5. Cable descramblers and black boxes which includes devices intended to obtain cable and
satellite signals for free;
6. Child pornography which includes pornographic materials involving minors;
7. Copyright unlocking devices which includes Mod chips or other devices designed to
circumvent copyright protection;
8. Copyrighted media which includes unauthorized copies of books, music, movies, and other
licensed or protected materials; Copyright infringing merchandise;
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9. Copyrighted software which includes unauthorized copies of software, video games and
other licensed or protected materials, including OEM or bundled software;
10. Products labeled as "tester," "not for retail sale," or "not intended for resale";
11. Counterfeit and unauthorized goods which includes replicas or imitations of designer goods;
items without a celebrity endorsement that would normally require such an association; fake
autographs, counterfeit stamps, and other potentially unauthorized goods;
12. Products that have been altered to change the product's performance, safety specifications, or
indications of use;
13. Drugs and drug paraphernalia which includes hallucinogenic substances, illegal drugs and
drug accessories, including herbal drugs like salvia and magic mushrooms;
14. Drug test circumvention aids which includes drug cleansing shakes, urine test additives, and
related items;
15. Endangered species which includes plants, animals or other organisms (including product
derivatives) in danger of extinction;
16. Government IDs or documents which includes fake IDs, passports, diplomas, and noble
titles;
17. Hacking and cracking materials which includes manuals, how-to guides, information, or
equipment enabling illegal access to software, servers, websites, or other protected property;
18. Illegal goods which includes materials, products, or information promoting illegal goods or
enabling illegal acts;
19. Miracle cures which includes unsubstantiated cures, remedies or other items marketed as
quick health fixes;
20. Offensive goods which includes literature, products or other materials that: a) Defame or
slander any person or groups of people based on race, ethnicity, national origin, religion, sex,
or other factors b) Encourage or incite violent acts c) Promote intolerance or hatred;
21. Offensive goods, crime which includes crime scene photos or items, such as personal
belongings, associated with criminals;
22. Pyrotechnic devices (apart from the ones mentioned in the Restricted category), hazardous
materials and radioactive materials and substances;
23. Tobacco and cigarettes which includes e-cigarettes, cigars, chewing tobacco, and related
products;
24. Traffic devices which includes radar detectors/jammers, license plate covers, traffic signal
changers, and related products;
25. Weapons which includes firearms, ammunition, knives, brass knuckles, gun parts, and other
armaments;
26. Matrix sites or sites using matrix scheme approach/Ponzi/Pyramid schemes;
27. Work-at-home information;
28. Any product or service which is not in compliance with all applicable laws and regulations
whether federal, state, local or international including the laws of India;
29. Merchant who deal in BPO services;
30. Merchant who deal in surgical products on B2C model;
31. Merchant who deal in immigration services (only consultancy is doable);
32. Merchant who deal in loose diamonds;
33. Merchant who deal in guaranteed employment services;
34. Religious products which are making false claims or hurting someone's religious feelings;
35. Merchant who deal in adoption agencies;
36. Merchant who deal in pawnshop;
Signature valid
Digitally signed by 37.
03/01/2023 14:33:35
37. Merchant who deal in esoteric pages, psychic consultations;
38. Merchant who deal in telemarketing (Calling list, selling by phone for example travel service,
overall sales);
39. Merchant who deal in credit Counselling/Credit Repair Services;
40. Merchant who deal in get rich businesses;
41. Merchant who deal in bankruptcy services;
42. Merchant who deal in websites depicting violence and extreme sexual violence; and
43. Bestiality.
ANNEXURE III
SERVICE ADDENDUM TO THE MASTER SERVICE AGREEMENT
[Date]
To,
[__]("Merchant" or "You")
Dear Merchant,
1. We refer to the Master Service Agreement executed between you and PayU.
2. Please note that pursuant to this Service Addendum, the: [(a) following Payment
Mechanism(s) shall be activated for You with effect from [___] on the terms and conditions
as appearing below, (b) following fee and charges (including Service Fee) will apply with
regard to the Payment Mechanism(s) as described below.] These terms and conditions
together with any special terms and conditions, if any, described in this Service Addendum
shall be deemed to form a part of the Special Terms and Conditions as specified in the
Master Service Agreement [and shall also be deemed to form an integral part of the Master
Service Agreement as a Payment Mechanism (within the meaning of the Master Services
Agreement).]
SERVICE
applicable taxes)
A. System integration fee (One time payable upfront at the time of

filling the Application Form/ executing the Master Services
Agreement.)*
B. Annual maintenance charges*
C. Reserve
D. Service Fees* (Per transaction)
Signature valid
Digitally signed by Credit cards
03/01/2023 14:33:35
Credit cards
Debit cards
Rupay debit cards
American Express cards
Diners Credit cards
Direct integration
Net banking
UPI transaction
UPI – Intent
UPI – Collective Intent
Bharat QR
Google Pay
PhonePe (in app)
PhonePe (intent)
Amazon Pay
Payzapp
Instapay
Paypal
International payment gateway
MCP (Multi currency pricing) - markup
MCC (Multi currency conversion)
Standing Instructions
PayU Connect
E-Nach
EFT / NEFT / RTGS
EMI options
Signature valid
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03/01/2023 14:33:35
Credit card EMIs
Debit card EMIs
Non-bank EMIs
Wallets
PayTM
Olamoney
Airtel Money
Oxigen
Jio Money
ITZ Wallet
Paycash
Ola Post-Paid KYC
Explaination :
Any waiver of annual maintenance charges, if given by PayU, shall be only for the
first year commencing from the Effective Date;
PayU can modify the Service Fees charged to the Merchant by sending an email to
the Registered Email ID of the Merchant or by providing a dashboard notification to
that effect;
The Merchant shall bear and be liable for the payment of all relevant taxes including
without limitation GST in relation to the Customer Charge under this Master
Services Agreement;
Service Fees is inclusive of technology fee, bank charges and/ or fee for any other
value added services as may be specifically agreed to be provided by PayU;
The Service Fees is exclusive of all applicable taxes, including without limitation,
GST; and
The Service Fees charged by PayU on Rupay debit cards, UPI QR Code, BHIM UPI
QR Code and UPI are reflective of non-levy of merchant discount rate by the
Acquiring Banks and only represents the amount payable by the Merchant to PayU
for providing PayU Services.
Special Terms and Conditions :
i.
ii.
iii.
iv.
Signature valid
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Other terms and conditions :
i.
ii.
iii.
iv.
3. Except to the extent as amended by this Service Addendum, all other terms and
conditions of the Master Service Agreement shall be deemed to be in full force and effect.

Signature valid
Digitally signed by
03/01/2023 14:33:35
Signature valid
Digitally signed by
03/01/2023 14:33:35
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Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries. Mac is a trademark
of Apple Inc., registered in the United States and other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other
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Merchant Integration Services

: SANJAYREKHA AGGREGATOR PRIVATE

Form of Business : Private Limited

:Sr No 12/1/146, Shivajiwadi, Prabhukunj Haveli,

:Sr No 12/1/146, Shivajiwadi, Prabhukunj Haveli,

Merchant Android Mobile Application :

Merchant IOS Mobile Application :

Purpose for Availing PayU Services : Professional Services

Effective Date of the Master Service Agreement : 3 January, 2023

Technology Service Fee :

Merchant's Bank Account Details

Bank Name : State Bank of India

Bank Account Number :20510547975

: OLD MUMBAI PUNE ROAD, DHFC

IFSC Code : SBIN0007736

:SANJAYREKHA AGGREGATOR PRIVATE

Notices and Communication to the Merchant

Address Same as Corporate Office Address :

Others, Please Specify :

Phone Number with STD/ISD Code :9325262490

Authorised Person for Contact :HARSHAD SANJAY JATHOT

Email ID of Aforesaid Authorised Person :[email protected]

Registered Email ID :[email protected]

Validly Executed Online :

: HARSHAD SANJAY JATHOT (Authorised

SANJAYREKHA AGGREGATOR PRIVATE LIMITED (the “Merchant” or “You” or “Your”)

Sr No 12/1/146, Shivajiwadi, Prabhukunj Haveli, PCMC Pune Pune MH 412105 IN,

Re: Master Services Agreement for availing PayU Services

A. The Welcome Letter, duly accepted by the Merchant;

Validly Executed Online

Date : 3 January, 2023

Validly Executed Online

Executed Online By : HARSHAD SANJAY JATHOT (Authorised Signatory) on behalf of

Date : 3 January, 2023

The Merchant shall pay to PayU:

A. System integration fee (One time payable upfront at the time of

B. Annual maintenance charges* Waived Off

D. Service Fees* (Per transaction)

Corporate Cards 2.5%

Prepaid Cards 2.5%

Rupay debit cards 2%

American Express cards 3%

Diners Credit cards 3%

UPI – Collective Intent 2%

PhonePe (in app) 2%

Ola Post-Paid KYC 2%

International Payment Gateway

MCP (Multi currency pricing) 3% + 6%(markup)

MCC (Multi currency conversion) 3%

Credit card EMIs 2.9%

Debit card EMIs 2.9%

Merchant of such revised Service Fee.

Validly Executed Online

Executed Online By : HARSHAD SANJAY JATHOT (Authorised Signatory) on behalf of

Payment Mechanism 1 - EMI (Equated Monthly Installments)

Payment Mechanism 2 - Google Pay

Payment Mechanism 3 - Amazon Pay

Payment Mechanism 4 - Multicurrency Facility and International Payment Gateway