MG tpmc-3x 1

Crestron TPMC-3X
Isys™ 2.8” Handheld WiFi Touchpanel

Operations Guide
This document was prepared and written by the Technical Documentation department at:
Crestron Electronics, Inc.

15 Volvo Drive
Rockleigh, NJ 07647
1-888-CRESTRON
Regulatory Compliance
As of the date of manufacture, the TPMC-3X has been tested and found to comply with specifications for CE
marking and standards per EMC and Radiocommunications Compliance Labelling.
Federal Communications Commission (FCC) Compliance Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following conditions:
(1) This device may not cause harmful interference and (2) this device must accept any interference received,
including interference that may cause undesired operation.
CAUTION: Changes or modifications not expressly approved by the manufacturer responsible for compliance
could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
Consult the dealer or an experienced radio/TV technician for help
Industry Canada (IC) Compliance Statement
Operation is subject to the following two conditions:

1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause undesired operation of the
device.
To satisfy RF exposure requirements, this device and its antenna must operate with a separation distance of at
least 20 centimeters from all persons and must not be colocated or operating in conjunction with any other
antenna or transmitter.
For operation within the 5.15-5.25 GHz band, it is restricted to indoor use.
All brand names, product names and trademarks are the property of their respective owners.
©2011 Crestron Electronics, Inc.
Crestron TPMC-3X Isys™ 2.8” Handheld WiFi Touchpanel
Contents
Isys™ 2.8” Handheld WiFi Touchpanel: TPMC-3X 1
Introduction ............................................................................................................................... 1
Features and Functions ................................................................................................ 1
Applications................................................................................................................. 4
Specifications .............................................................................................................. 5
Physical Description.................................................................................................... 8
Setup ........................................................................................................................................ 12
Identity Code ............................................................................................................. 12
Battery Installation .................................................................................................... 12
Power......................................................................................................................... 13
Battery Calibration .................................................................................................... 14
Optimizing Battery Life ............................................................................................ 14
Configuring the Touchpanel...................................................................................... 15
General Use and Safety ............................................................................................. 28
Recommended Cleaning............................................................................................ 28
Programming Software ............................................................................................................ 29
Earliest Version Software Requirements for the PC ................................................. 29
Programming with Crestron SystemBuilder.............................................................. 29
Programming with SIMPL Windows ........................................................................ 29
Programming with VisionTools Pro-e....................................................................... 31
Embedded Applications............................................................................................. 35
Uploading and Upgrading........................................................................................................ 37
Establishing Communication..................................................................................... 37
Programs, Projects and Firmware.............................................................................. 38
Program Checks ........................................................................................................ 38
Problem Solving ...................................................................................................................... 40
Troubleshooting......................................................................................................... 40
Reference Documents................................................................................................ 41
Further Inquiries ........................................................................................................ 42
Future Updates .......................................................................................................... 42
Appendix: Roaming with a TPMC-3X ................................................................................... 43
What is roaming?....................................................................................................... 43
Setup Considerations ................................................................................................. 43
Recommendations ..................................................................................................... 43
Roaming Network ..................................................................................................... 44
Roaming Modes ........................................................................................................ 44
Software License Agreement................................................................................................... 45
Return and Warranty Policies .................................................................................................. 47
Merchandise Returns / Repair Service ...................................................................... 47
CRESTRON Limited Warranty................................................................................. 47
Operations Guide – DOC. 6789F Contents • i

Isys™ 2.8” Handheld WiFi

Touchpanel: TPMC-3X
Introduction
Simply stated, the TPMC-3X Handheld Wifi Touchpanel from Crestron® delivers the
best remote control available for home theater, home automation and AV
presentation, marrying style and ergonomics with the ultimate in performance and
ease of customization. Its sleek form factor is easy to hold, with large tactile push
buttons, electroluminescent backlighting and a fully customizable video touchscreen
for a wireless control solution that is both intuitive and fun to use.
Features and Functions

• Sleek and ergonomic handheld design
• Elegant gloss black finish
• Instant-Waking™ behavior with tilt sensor
• Works like an IR remote - with all the benefits of 2-way RF
• High performance 802.11a/b/g Wi-Fi wireless communications
• 50 feet (~15 meters) omnidirectional RF range indoors*
• Roaming between multiple Wi-Fi access points
• Wireless video from network cameras and servers
• Built-in speaker and microphone
• Crestron® wireless IP intercom capability
• WAV file customizable audio feedback
• Widely spaced tactile push buttons
• White EL backlit button text
• 2.8” (72 mm) active matrix color touchscreen display
• High display brightness and contrast
• Wide 150 degree viewing angle
• 16-bit color graphics
• 240 x 320 resolution
• Dynamic graphics and text capability
• Programmable via SystemBuilder™ and Adagio® Composer software
• Long lasting lithium polymer rechargeable battery pack
• Stylish tabletop docking station included
• Wall mount docking station also available (sold separately)
* Range is subject to environmental conditions.
Operations Guide – DOC. 6789F Isys™ 2.8” Handheld WiFi Touchpanel: TPMC-3X • 1
Isys™ 2.8” Handheld WiFi Touchpanel Crestron TPMC-3X
The Ultimate Handheld Remote

Gone are the limitations of previous generation remotes and the frustration of using
them. The TPMC-3X offers seamless interaction with AV and environmental
systems, providing true feedback of all your settings and displaying metadata
information for all your digital media. Whether watching TV, choosing a movie or
music title, adjusting room temperature and lighting or checking the security system,
the TPMC-3X affords a user experience like no other handheld remote. You can
even communicate with other touchpanels via built-in wireless IP intercom and
monitor video from cameras and other sources right on the touchscreen.
Wi-Fi Performance – Redefined!

Crestron has redefined Wi-Fi wireless performance with the TPMC-3X, achieving a
remarkable 50 feet (~15 meters) omnidirectional coverage indoors, providing
exceptional freedom of movement without line-of-sight or even having to be in the
same room. The TPMC-3X even supports roaming among multiple access points for
extended coverage*. The choice of 802.11a,b and g protocols affords reliable, high
speed 2-way wireless performance in virtually any RF environment. A network of
one or more TPMC-3Xs can be set up in minutes using a Crestron
CEN-WAP-ABG-1G or CEN-WAP-ABG-CM Wireless Access Point (both sold
separately).
Instant-Waking™
To ensure the most transparent user experience possible, the TPMC-3X has been
engineered to wake instantly at the press of a button, touch of the touchscreen or by
simply tilting the remote upright. Button presses are sent immediately just like an IR
remote but with none of IR’s limitations. So spontaneous actions like muting the
audio, pausing the video or changing the channel can be executed on the fly with just
a single button press.
Extended Battery Life

Instant waking also allows the TPMC-3X to be put to sleep within seconds of putting
it down, helping to extend its battery life for several days of typical usage on a single
charge. Even under continuous use at full brightness, the TPMC-3X lasts an
incredible five hours. Its fast charging, field replaceable lithium polymer battery
pack delivers optimum power in a very small, lightweight package.
Tactile Push Buttons with Backlit Text

A complement of tactile push buttons makes for a very intuitive user interface,
providing easy access to everything needed for watching TV and movies, listening to
music and controlling the entire room. Large, widely spaced buttons accommodate
hands and fingers of all sizes, minimizing the chance of an unintended button press.
Electroluminescent backlit button text affords excellent legibility for use in a
darkened room.
The push buttons are comprised of 17 buttons designated for the most common
functions, a 5-way navigation pad, three context assignable “hard keys” beneath the
touchscreen, a thumb operated “More” button for advancing through the available
touchscreen pages and a system power button. Every button on the TPMC-3X is
fully programmable to allow precisely the control desired, whether simply adjusting
audio volume and flipping through channels, controlling a DVR or DVD player,
navigating onscreen setup menus or operating a pan/tilt camera.
* Refer to “Appendix: Roaming with a TPMC-3X” which starts on page 43.
2 • Isys™ 2.8” Handheld WiFi Touchpanel: TPMC-3X Operations Guide – DOC. 6789F
Handheld Touchpanel Control

Custom touchpanel versatility is afforded through a brilliant 2.8” (72 mm) active
matrix touchscreen displaying stunning 16-bit color graphics and video. Dynamic
graphics and text capability enable the display of all kinds of useful data and alluring
eye candy, from channel preset icons, to room temperature and lighting levels, to
photos and video, to digital media playlists complete with metadata and cover art.
Full motion animations, multimode objects, PNG translucency, transition effects and
streaming video enhance the palette for creating GUIs that are both eye catching and
easy to use.
Wireless Video
Its built-in streaming video player makes it possible to monitor a security camera or
preview a DVD or television channel, right on the touchscreen display. Native
support for the motion JPEG streaming format allows the TPMC-3X to display live
video from a variety of Web cameras and servers including the Crestron
CEN-NVS100 Network Video Streamer (sold separately).
Wireless IP Intercom
Built-in wireless IP intercom capability facilitates direct panel to panel intercom and
monitoring right over the LAN without requiring any additional AV wiring or
special wireless equipment. The TPMC-3X features an integrated microphone and
speaker for clear voice communication.
Audio Feedback
Customized WAV files can be loaded on the TPMC-3X to add dimension to its
touchscreen graphics using personalized sounds, button feedback and voice prompts.
TableTop Docking Station

The TPMC-3X makes an elegant statement in any room, especially when placed on
its stylish docking station (TPMC-3X-DS*). When docked, the touchpanel sits at the
ready, able to be used as a stationary tabletop controller while charging. The docking
hook incorporates a magnetic catch, ensuring secure attachment while docked and an
effortless transition between docked and handheld use. The sleek, low profile base is
weighted for excellent stability on any flat surface. An optional wall mount docking
station is also available (TPMC-3X-DSW, sold separately).
* Included; refer to the latest revision of the TPMC-3X-DS guide (Doc.6791) for additional details. It is
available from the Crestron Web site (www.crestron.com/manuals).
Applications
The following diagram illustrates a basic configuration that connects a TPMC-3X
WiFi touchpanel to a control system via a wireless access point (WAP).
TPMC-3X in a Simple Network
The distance between the TPMC-3X and the CEN-WAP-ABG-1G

(or CEN-WAP-ABG-CM) should not exceed 50 feet (~15 meters).
The diagram on the following page presents a more complex configuration. In this
scenario, the WAP is connected to a port on the control system’s C2ENET-2 card.
The other port is connected to the corporate LAN. The card’s internal firewall
controls data flow, thus isolating the two subnets.
NOTE: When using a dual-port Ethernet card, Ports A & B must be different
subnets (e.g., Port A = 128.x.x.x; Port B = 192.x.x.x).
For additional information on setting up and understanding an Ethernet network,

refer to the latest version of the Crestron e-Control Reference Guide (Doc. 6052).
TPMC-3X with Multiple Networks
Specifications
Specifications for the TPMC-3X are listed in the following table.
TPMC-3X Specifications
SPECIFICATION DETAILS
Touchscreen Display
Display Type TFT active matrix color LCD
Size 2.8 inch (72 mm) diagonal
Aspect Ratio 3:4 QVGA (portrait orientation)
Resolution 240 x 320 pixels
Brightness 350 nits typical
Contrast 500:1 typical
Color Depth 16-bit, 64k colors
Viewing Angle ±75º horizontal, +75º/-55º vertical
Illumination LED backlit
Touchscreen Resistive membrane
(Continued on following page)
TPMC-3X Specifications (Continued)

Memory
SDRAM 128 MB
Flash 256 MB
Maximum Project Size 24 MB
Graphic Engine 16-bit non-palette graphics, 65,536 colors,
multi-mode objects, dynamic graphics and
text, PNG translucency, full motion (60 fps)
animation, subpage transition effects
Embedded PC Applications1 Crestron MJPEG Viewer, Crestron IP
Intercom, Keypad
Wireless
Transceiver IEEE 802.11a/b/g Wi-Fi (5.8 or 2.4 GHz
2-way RF), static IP or dynamic IP via
DHCP, 64 and 128-bit WEP encryption,
WPA and WPA2-PSK with TKIP and AES
Range 50 feet (~15 meters), subject to
environmental conditions
Gateway Requires a CEN-WAP-ABG-1G,
CEN-WAP-ABG-CM or similar 802.11a/b/g
wireless access point and Ethernet enabled
Crestron 2-Series control system (all sold
separately)
Roaming Supports roaming among multiple access
points2
Video
Streaming Format MJPEG via Crestron MJPEG Viewer, with
support for Crestron CEN-NVS100 Network
Video Streamer (sold separately)
Audio
Hardware Features Built-in speaker and microphone
Audio Feedback (WAV) WAV format, 8 and 16-bit PCM, 8-44.1kHz
sampling rates, mono & stereo
Tilt Sensor Wakes touchpanel within 0.5 seconds when
unit’s physical orientation is moved from
horizontal to vertical
Battery
Battery Type Lithium polymer, 3.7 Volt, 1000 mAh
(included)
Usage per Charge 5 hours continuous at full brightness
Charging Time 2 hours
Cycle Life >300 cycles (80% capacity)
Power Requirements3
TPMC-3X-DS Docking 1.5 Amps @ 12 Volts DC
Station/Charger (included)
Power Supply (included) 0.6 Amps @ 100-240 Volts AC, 50-60 Hz
Default IP ID 03
Minimum 2-Series Control Version 3.155.1240 or later
System Update File4, 5
TPMC-3X Specifications (Continued)

Environmental
Temperature 32º to 104º F (0º to 40º C)
Humidity 10% to 90% RH (non-condensing)
Heat Dissipation 20 BTU/Hr
Enclosure
Construction Injection molded plastic, integral docking
station port
Dimensions
Height 1.04 in (27 mm)
6.34 in (161 mm) docked
Width 2.55 in (65 mm)
Depth 7.94 in (202 mm)
Weight 7 oz (185 g) including battery
Included Accessories
Power Supply Input: 100-240 VAC 0.6A 50/60 Hz,
Output: 12 Volt DC, 1.5A
TPMC-3X-BTP Internal Battery Pack
TPMC-3X-DS Desktop Docking Station/Charger
Available Accessories
CEN-WAP-ABG-1G Wall Mount 802.11a/b/g Wireless Access
Point
CEN-WAP-ABG-CM Ceiling Mount 802.11a/b/g Wireless
Access Point with 5-Port PoE Switch
CEN-WAP-ABG-POE-PAK Wall Mount 802.11a/b/g Wireless Access
Point with PoE Injector
CEN-WAP-ABG-POE-PWE Wall Mount 802.11a/b/g Wireless Access
Point with PoE Injector
CEN-WAP-ABG-POE-PWE-CM Ceiling Mount 802.11a/b/g Wireless
Access Point with PoE Injector
CEN-NVS100 Network Video Streamer
CEN-NVS100-PWE Network Video Streamer with PoE
Injector
TPMC-3X-DSW Wall Mount Docking Station/Charger
1. Contact Crestron for a current list of embedded applications. To ensure reliable performance, new
applications are available only from Crestron through firmware updates.
2. Refer to “Appendix: Roaming with a TPMC-3X” which starts on page 43.
3. Power connection made via the included TPMC-3X-DS docking station/charger.
4. The latest software versions can be obtained from the Crestron Web site. Refer to the NOTE
following these footnotes.
5. Crestron 2-Series control systems include the AV2 and PRO2. Consult the latest Crestron Product
Catalog for a complete list of 2-Series control systems.
NOTE: Crestron software and any files on the Web site are for authorized Crestron
dealers and Crestron Authorized Independent Programmers (CAIP) only. New users
may be required to register to obtain access to certain areas of the site (including the
FTP site).
Battery must be recycled. Deliver the battery to an appropriate recycling facility.
Physical Description
This section provides information on the connections, controls and indicators
available on your TPMC-3X.
TPMC-3X Physical View
TPMC-3X Overall Dimensions (Front and Side Views)
1
2.07 in 1.04 in
(53 mm) (27 mm)
2.64 in
(67 mm)
5
7.94 in
7 (202 mm)
6 8
2.55 in
(65 mm)
9
TPMC-3X-DS Docking Station/Charger Dimensions (Front, Side, Rear and Bottom Views)
4.26 in
(109 mm)
5.88 in
(150 mm)
4.58 in
(117 mm)
FROM (included)
DC POWER PACK
Connectors, Controls & Indicators

# CONNECTORS, DESCRIPTION
CONTROLS &
INDICATORS
1 Power (top) (1) Programmable push button, performs
hardware reset if held for >10 seconds
2 Charge (1) Green LED, indicates charging status
when docked
3 More (right side) (1) Programmable thumb operated side
button
4 Hard Keys (3) Programmable push buttons below
touchscreen
5 Functions (15) Programmable push buttons with white
EL backlit labeling for GUIDE, HOME, LIST,
MUTE, INFO, LAST, MENU, KEYPAD, EXIT
and icons for Rewind, Play, Forward, Stop,
Pause, Record
6 Volume (1) Programmable rocker button with white
EL backlit volume “Raise” and “Lower” icons
7 Navigation Pad (5) Programmable push buttons comprising a
5-way thumbpad (4-way navigation plus
“Enter”)
8 Up/Down (1) Programmable rocker button with white
EL backlit “Up” and “Down” arrows
9 USB (bottom) (1) Mini Type AB female, behind battery
cover; USB 1.1 computer console port, for
installer use only
Setup
Identity Code
The IP ID is set within the TPMC-3X’s table using Crestron Toolbox™. For
information on setting an IP table, refer to the Crestron Toolbox help file. The IP IDs
of multiple TPMC-3X devices in the same system must be unique.
When setting the IP ID, consider the following:
• The IP ID of each unit must match an IP ID specified in the SIMPL™
Windows program.
• Each device using IP to communicate with a control system must have a
unique IP ID.
Battery Installation
Perform the following procedure to install the TPMC-3X-BTP battery pack in a
TPMC-3X touchpanel:
1. Place the touchpanel screen side down on a clean, soft surface.
2. Remove the battery compartment cover on the rear of the touchpanel.
3. Carefully connect the multi-pin connector of the TPMC-3X-BTP with the
corresponding connector inside the battery compartment. The pin side of the
connector should be facing upward (toward the rear of the touchpanel). Red
wires should be above black wires (toward the top of the touchpanel).
Ensure the connector is fully seated.
4. Place the TPMC-3X-BTP in the battery compartment, oriented so the wires
for the multi-pin connector are on the bottom. Refer to the photo on the
following page.
TPMC-3X-BTP in Battery Compartment of TPMC-3X
5. Re-attach the battery compartment cover.
Power
To charge its internal battery pack, the TPMC-3X must be placed on the included
TPMC-3X-DS docking station/charger. Connect the included power pack to the
TPMC-3X-DS docking station/charger.
NOTE: Before using the TPMC-3X for the first time, charge its internal battery for
at least two hours by placing on the TPMC-3X-DS docking station/charger. The
green LED on the front of the TPMC-3X will blink while the battery is charging.
Charging is complete when the LED remains on without blinking.
It takes the TPMC-3X about two hours to recharge while in use. A fully charged
battery can provide up to five hours of use at the full screen brightness setting.
The TPMC-3X has a removable battery pack. With a properly maintained battery,
the design should retain 80% of its original capacity at 300 full charge and discharge
cycles. You may choose to replace your battery when it no longer holds sufficient
charge to meet your needs.
NOTE: When not using the TPMC-3X, store the unit on its docking station/charger.
NOTE: The TPMC-3X can become unresponsive when battery strength is low.
Battery Calibration
For optimum performance after shipping or any time the unit’s power has been off
for an extended period of time, Crestron recommends the following procedure be
performed:
1. Place the unit on its docking station/charger and connect AC power.
2. Allow the unit to charge completely. (The green LED should be steady on
for 15 minutes.)
3. Remove panel from the docking station/charger.
4. From the main setup screen, touch Diagnostics, then touch Battery Diags
to go to the Battery Diagnostics screen. Touch Recondition Battery, then
touch YES, Recondition Battery to confirm. (Refer to “Configuring the
Touchpanel” which starts on page 15.)
5. Wait for the unit to shut off. This takes approximately five hours. Leave the
unit off the dock the entire time. During this operation, the Battery
Reconditioning screen shown on page 25 will be displayed until the unit
shuts off.
6. Place the unit back on the docking station and allow it to charge completely.
7. Unit is now ready for normal operation.
Optimizing Battery Life

In order to maximize battery life, use the following settings:
1. From the main setup screen, touch Standby Setup to enter the Standby
Timeouts screen (refer to “Standby Setup” on page 22). Use an Undocked
Standby setting of 30 and an Undocked Power Off setting of 45.
2. From the main setup screen, touch LCD Settings to enter the Display
Settings screen (refer to “LCD Settings” on page 27). Use an Undocked
Brightness setting of 50.
Configuring the Touchpanel

When power is applied to the unit for the first time, the following screen appears.
Initial Opening Screen
Touch the screen to display the “Panel Setup Options” screen.

“Panel Setup Options” Screen
The “Panel Setup Options” screen enables basic configuration procedures prior to
regular operation of the touchpanel.
NOTE: During regular operation of the touchpanel, there are three ways to activate
the setup functions:
1. Place a button on the project main page and assign the reserved join number
(17242) that activates setup.
2. Press hard keys 1, 2, 3, and 4 in sequence twice (i.e. press 1, 2, 3, 4, 1, 2, 3, 4)
within a five second period. For hard key locations, refer to “Push Button
Programming” on page 34.
3. If the system bar is visible at the top of the display, you can also access the
setup screen by touching the Crestron swirl logo in the upper left corner.
Indicators
The top of the setup screen contains the system bar, which includes bar graph
indicators for battery strength and Wi-Fi signal strength.
Panel Setup Options

These setup options control the basic operation of the TPMC-3X.
WiFi Setup
Touch WiFi Setup to display information about your WiFi Signal Strength, WAP
Connection, Control Connection, MAC address, IP Address and to gain access to tie
IP Config, WiFi Access Point, CtrlSys IP Address and Performance Options
screens. Touch Back to return to the “Panel Setup Options” screen.
“WiFi Setup” Screen
NOTE: It may take 5-10 seconds for the IP address to show once the WAP
Connection indicator has turned green.
When you enter the screens for WiFi Access Point, CntrlSystem IP Address and
IP Config, you will find a keyboard application at the bottom of each screen. The
keyboard uses the navigation pad (up, down, left and right) to select a character to
type. The center button on the navigation pad will type the selected character.
On-screen Keyboard
There are different characters in each row. You can move between rows using the
up/down buttons and move within a row using the left/right buttons.
There are a few “shortcut” keys: The top six hard keys are mapped according to the
legend at the bottom of the screen (BSpc, Tab>>, Delete, OK, <<Tab and Cancel).
The volume up/down and ▲/▼ keys on either side of the navigation pad also have
some shortcuts to help navigate around text and list boxes. The volume up/down
buttons act as the up and down arrow keys (use to select items in a list box). The ▲
and ▼ buttons can be used to move the cursor within a text string.
WiFi Access Point
From the “WiFi Setup” screen, touch WiFi Access Point to display the “Wireless
Information” screen, which allows you to set up the parameters used to communicate
with the control system via a wireless access point (WAP). Crestron recommends
using a dedicated CEN-WAP-ABG-1G or CEN-WAP-ABG-CM (both sold
separately) and having only one access point for each TPMC-3X in the system.
“Wireless Information” Screen
A list of available access points in shown. Use the volume up/down buttons to scroll
through the list. Select the access point and touch Edit to configure. With DHCP
enabled, simply enter your Network key. Use only WEP 64 or MAC filtering for the
security setup of the panel.
Touch the appropriate hard key for Tab>> or <<Tab to navigate editable fields.
Touch the appropriate hard key for OK to save settings or for Cancel to exit without
saving.
Wireless Information Editing Screen
From the main “Wireless Information” screen, touch Advanced to access the
“Advanced Wireless Info” screen.
“Advanced Wireless Info” Screen
This screen allows you to Edit/Delete Preferred Access Points, View WiFi
Connection Log… and also to view << IP Info and WiFi Info >>.
CntrlSystem IP Address
From the WiFi Setup screen, touch CntrlSystem IP Address to display the “Control
System Information” screen, which allows you to Enable Autodiscovery and Use
Hostname Lookup as well as enter the IP Address, Port and IP ID.
saving.
NOTE: The control system connection may not be made until you exit setup.
“Control System Information” Screen
IP Config
From the “WiFi Setup” screen, touch IP Config to display the “IP Settings” screen.
You can select USE DHCP to automatically assign an IP address or you can select
USE STATIC, which allows you to manually enter an IP Address, Subnet Mask and
Gateway.
The TPMC-3X ships with DHCP enabled by default.
“IP Settings” Screen
If you are using a static IP address, touch DNS Servers to enter the “DNS Servers”
screen. Here, you can enter a specific Main DNS, Alternate DNS, Main WINS and
Alternate WINS. Touch IP Settings to return to the “IP Settings” screen.
saving.
“DNS Servers” Screen
Performance Options
From the “WiFi Setup” screen, touch Performance Options to display the
“Performance Options” screen, where you can select High Performance Mode or
Extended Battery Life Mode.
“Performance Options” Screen
Audio Setup
Touch Audio Setup to display the “Audio Settings” screen, with controls for Master
Volume and Mute as well as buttons providing access to the Key Click Settings and
Wav Settings screens. Touch Back to return to the “Panel Setup Options” screen.
“Audio Settings” Screen
Key Click Settings

Touch Key Click Settings to enter the “Key Click Settings” screen, which has
controls for Key Click Volume and Mute, as well as controls to turn the key click
sound that occurs when the panel is docked on or off. Touch Back to return to the
“Audio Settings” screen.
“Key Click Settings” Screen
Wav Settings
Touch Wav Settings to enter the “Wav Settings” screen, which has controls for Wav
Volume and Mute as well as a Play Test Wav button. Touch Back to return to the
“Audio Settings” screen.
“Wav Settings” Screen
Standby Setup
Touch Standby Setup to enter the “Standby Timeouts” screen, which has controls
for adjusting standby timeout when the TPMC-3X is docked and undocked, as well
as a Power Off timeout when the touchpanel is undocked. Touch Back to return to
the “Panel Setup Options” screen.
“Standby Timeouts” Screen
Diagnostics
Touch Diagnostics to enter the “Diagnostics” screen. This screen will display Total
RAM, Free RAM and provide buttons for access to other screens, such as Keypad
Test, Touch Test, WiFi Diags, Battery Diags, Tilt Test and Test Mic. Touch Back
to return to the “Panel Setup Options” screen.
“Diagnostics” Screen
Keypad Test
Touch Keypad Test to view the “Keypad Test” screen. Pressing the corresponding
button on the TPMC-3X will cause its likeness on the screen to light up. Touch Back
to return to the “Diagnostics” screen.
“Keypad Test” Screen
Touch Test
From the “Diagnostics” screen, the Touch Test button takes you to a screen for
calibrating the TPMC-3X touchscreen. Touch Calibrate to begin screen calibration.
The calibration screen will show a crosshair in the center. Touch the crosshair and it
will move to another location on the screen. Continue to touch the crosshair as it
appears at each new location. When the process is finished, a ”Calibration
Complete” message will appear. Touch the screen to return to the Touch Test screen.
Then touch Return to go back to the “Diagnostics” screen.
Touch Test Screen
WiFi Diags
From the “Diagnostics” screen, touch WiFi Diags to enter the “WiFi Diagnostics”
screen, which displays SSID, BSSID, RSSI, Signal Strength, MAC Connection and IP
Addr and has indicators for WAP Connection and Control Connection. Touch Back
“WiFi Diagnostics” Screen
Battery Diags
From the “Diagnostics” screen, touch Battery Diags to enter the “Battery
Diagnostics” screen. This screen displays the battery’s state (e.g. charging), level (in
percent), amount of current remaining and amount of voltage remaining. In addition,
it contains controls to Reset Battery Gauge and Recondition Battery. Touch Back
NOTE: The field at the bottom of the screen is to be used when under the
supervision of a Crestron technical support representative during telephone support.
“Battery Diagnostics” Screen
Touch Reset Battery Gauge to recalibrate the battery gauge. The “Confirm Reset”
screen will appear. Touch YES, Reset Gauge to reset the gauge or touch Back to
return to the “Battery Diagnostics” screen.
NOTE: The gauge should be reset after any battery replacement.
“Confirm Reset” Screen
Touch Recondition Battery to drain and recondition the TPMC-3X’s battery. The
“Confirm Recondition” screen will appear.
“Confirm Recondition” Screen
Touch YES, Recondition Battery to start the process. The “Battery Reconditioning”
screen will appear.
“Battery Reconditioning” Screen
Tilt Test
From the “Diagnostics” screen, touch Tilt Test to enter the “Tilt Sensor Test”
screen. The text in the box should change from Flat to Tilt when the TPMC-3X is
held upright and from Tilt to Flat when it is placed flat, for example on a desk.
This screen also contains Tilt Wakes Panel controls, which determine whether tilting
the panel upright when power is off will turn power on and wake the panel.
NOTE: When the panel is in a standby condition (where just the display is off as
opposed to power being off) tilting it upright will always wake the panel, regardless
of the Tilt Wakes Panel selection.
Touch Back to return to the “Diagnostics” screen.

“Tilt Sensor Test” Screen
Test Mic
Touch Test Mic to start a microphone test. The panel will record audio from the
built-in microphone for five seconds, then play back the recording.
System Msgs Enabled

From the main setup screen, touch System Msgs Enabled to permit display of
system messages.
About
From the main setup screen, touch About to display a screen that shows firmware
and OS version information. Touch Back to remove the “About” screen.
Brightness Options
These setup options control the appearance of the TPMC-3X.
LCD Settings
From the “Panel Setup Options” screen, touch LCD Settings to enter the “Display
Settings” screen, with controls for screen brightness when the TPMC-3X is docked
and when it is undocked. Lower brightness settings extend battery life. This screen
also allows you to turn the Hardkey Wakes LCD option On or Off. When On,
pressing a hard key or tilting the panel will turn on the LCD display if the display is
off. Touch Back to return to the “Panel Setup Options” screen.
“Display Settings” Screen
Keypad Settings
From the “Panel Setup Options” screen, touch Keypad Settings to enter the
“Keypad Settings” screen, with controls for keypad brightness when the TPMC-3X
is docked and when it is undocked. Lower brightness settings extend battery life.
This screen also provides a Keypad Test button, which is the same as the one
described earlier. Refer to “Diagnostics” which starts on page 22. Touch Back to
return to the “Panel Setup Options” screen.
“Keypad Settings” Screen
Save & Exit

From the “Panel Setup Options” screen, touch Save & Exit to save any setup
changes you have made and exit to normal operation mode.
General Use and Safety

CAUTION: To avoid possible damage to the unit, do not use the touchpanel in the
rain or expose to unnecessary moisture.
Recommended Cleaning
Keep the surface of the touchscreen free of dirt, dust or other materials that could
degrade optical properties. Long-term contact with abrasive materials can scratch the
surface, which may detrimentally affect image quality.
For best cleaning results, use a clean, damp, non-abrasive cloth with any
commercially available non-ammonia glass cleaner. Bezels may not provide a
complete watertight seal. Therefore, apply cleaning solution to the cloth rather than
the surface of the touchscreen. Wipe touchscreen clean and avoid getting moisture
beneath the bezels.
Programming Software
Have a question or comment about Crestron software?
Answers to frequently asked questions (FAQs) can be viewed in the Online Help
section of the Crestron Web site. To post a question or view questions you have
submitted to Crestron’s True Blue Support, log in at http://support.crestron.com.
First-time users will need to establish a user account.
Earliest Version Software Requirements for the PC

NOTE: Crestron recommends that you use the latest software to take advantage of
the most recently released features. The latest software is available from the Crestron
Web site (www.crestron.com/software).
Crestron has developed an assortment of Windows-based software tools to develop

a controlled system. Use Crestron SystemBuilder™ or SIMPL Windows to create a
program to control the TPMC-3X.
Programming with Crestron SystemBuilder

Crestron SystemBuilder is the easiest method of programming but does not offer as
much flexibility as SIMPL Windows. For additional details, download
SystemBuilder from the Crestron Web site and examine the extensive help file.
Programming with SIMPL Windows

NOTE: While SIMPL Windows can be used to program the TPMC-3X, it is
recommended to use SystemBuilder for configuring a system.
SIMPL Windows is Crestron’s premier software for programming Crestron control

systems. It is organized into two separate but equally important “Managers”:
Configuration and Program.
Configuration Manager Configuration Manager is the view where programmers “build” a Crestron control
system by selecting hardware from the Device Library.
1. To incorporate the TPMC-3X into the system, drag the TPMC-3X from the
Touchpanels | Touchpanels (Ethernet folder of the Device Library and drop
it in the System Views.
Locating the TPMC-3X in the Device Library
The system tree of the control system displays the device in the appropriate
slot with an IP ID as shown in the following illustration. Below the
TPMC-3X in the illustration, the “TPMC-3X Buttons” extender is visible.
The extender provides a set of signals that allow programmers to quickly
identify when a hard key is pressed or released.
C2Net Device, Slot 8
2. If additional TPMC-3X devices are to be added, repeat step 1 for each

device. Each TPMC-3X is assigned a different IP ID number as it is added.
3. If necessary, double click a device to open the “Device Settings” window
and change the IP ID, as shown in the following figure.
“Device Settings: Crestron TPMC-3X” Window
NOTE: The ID code specified in the SIMPL Windows program must

match the IP ID of each unit. Refer to “Identity Code” on page 12.
Program Manager Program Manager is the view where programmers “program” a Crestron control
system by assigning signals to symbols.
The symbol can be viewed by double clicking on the icon or dragging it into Detail
View. Each signal in the symbol is described in the SIMPL Windows help file (F1).
Programming with VisionTools Pro-e

Touchpanel screens should be created in Crestron VisionTools® (VT Pro-e®) to
allow accessing the embedded applications, switching of source signals to desired
outputs as well as selection of the system mode. There are no special programming
requirements to use the functions of the TPMC-3X in a room control system.
Multi-Mode Objects
Multi-mode objects offer high- The single most advanced VT Pro-e high performance programming technique
performance programming!
involving the TPMC-3X is the concept of multi-mode objects. A multi-mode object
(i.e. button, legend, etc.) is an object drawn on a VT Pro-e page that can have one or
more active and inactive visible settings (modes).
For examples, refer to www.crestron.com/exampleprograms and search for multi-
mode object examples. This file contains the VT Pro-e touchpanel files and SIMPL
Windows files that illustrate the high-performance capabilities of multi-mode
objects.
WAV File Audio Messages

The TPMC-3X touchpanels are capable of playing audio messages as system
prompts and responses. These files are recorded as WAV files on a PC using an
audio utility such as Sound Recorder that is packaged with Microsoft Windows
95/98/Me/XP/NT/2000/Vista/7™. Files from other sources may also be converted to
an acceptable format by using this or a similar utility. Many other audio utilities are
available commercially or as shareware. The TPMC-3X touchpanels only accept the
following WAV file formats: PCM, 8 and 16 bit, 8 – 44.1kHz, mono and stereo.
For more information about how to use Sound Recorder, refer to its User’s Guide
and extensive help information provided with the software. Also refer to the help file
in VT Pro-e to learn how to use its audio tool, Sound Manager, to attach WAV files
to a touchpanel project.
Pre-recorded WAV files for voice prompts and responses are available from
Crestron. These files can be stored into and programmed for use in the touchpanel
directly or may be edited with the Sound Recorder. For example, the individual files
can be combined to create custom messages.
NOTE: Touchpanel WAV files can be obtained from the Wave LC Library of the
Crestron FTP site.
Bit Depth and File Size

A balance of performance and quality can be achieved by using VT Pro-e to
configure the size of graphics in a project. Read this section to learn about bit depth
and how to maximize the quality and performance of a TPMC-3X project.
Bit depth refers to the number of memory bits used to store color data for each pixel
in a raster image. A touchpanel raster image consists of a rectangular grid of picture
elements (pixels). Each pixel uses the same amount of memory to store its color data.
The amount of memory is called the bit depth of the image.
Greater bit depths are required to represent finer gradations of color. Increasing bit
depth necessarily increases file size. A black and white drawing requires only one bit
per pixel to store all the available color information. Using a 32-bit per pixel bit
depth for a black and white image increases the file size 32 times without adding
anything to the black and white image quality.
In an 8-bit per pixel system, the associated 8-bits of video memory for every screen
pixel contain a value referring to a location in an 8-bit color table. In this way any
one of the specific 256 color table locations is assigned to a pixel.
A 16-bit highcolor system is considered sufficient to provide life-like colors. It is
encoded using 5-bits to represent red, 5-bits to represent blue and (since the human
eye is more sensitive to the color green) 6-bits to represent 64 levels of green. These
can therefore be combined to provide 65,536 mixed colors (32 x 32 x 64 = 65,536).
In a 24-bit graphics display, the video memory allocates 24 bits for each pixel on the
screen enabling each pixel to take on any one of a possible 16.7 million colors. Each
24-bit value is composed of 8-bits for red, 8-bits for green and 8-bits for blue. These
triplets of 8-bit values are also referred to as the red, green and blue color planes. A
24-bit image is actually composed of three component images which combine to
create the truecolor picture. The reason this is called truecolor is that this is near the
maximum number of colors the human eye is able to detect.
Truecolor images are sometimes represented by a 32-bit value. The extra 8-bits do
not enhance the precision of the color representation but act as an alpha channel that
represents pixel translucence. 32-bit truecolor has become popular on the computer
desktop to provide effects such as translucent windows, fading menus and shadows.
In graphics intensive applications such as touchpanels, raising or lowering the color
depth of the displayed graphics can achieve a balance of performance and quality.
Lower color depths do not require as much frame buffer memory or display
bandwidth, allowing them to be generated and displayed more quickly. Increasing
color depth results in higher color quality at the expense of display speed and
responsiveness. By using mostly 8-bit or 16-bit graphics and holding 32-bit graphics
to a minimum (e.g. for a family photo, etc.), you can create a sophisticated project
that will fit in the memory space provided and have the touchpanel remain very
responsive.
Relationship of Bits to Colors

NUMBER OF BITS NUMBER OF COLORS
1 bit Black and White
2 bits 4 Colors
4 bits 16 Colors
8 bits 256 Colors
16 bits 65,536 Colors (Highcolor)
24 bits 16.7 million Colors (Truecolor)
32 bits 16.7 million Colors plus Transparency
When creating a VT Pro-e project you can elect to compress and reduce the image
size in the “Page Properties” window for the entire page and/or perform the same
function of reducing the image size using the “Image Properties” window. A
reduction in image size will save a considerable amount of memory space for your
project.
In VT Pro-e, the Compress checkbox permits the image to be compressed when
compiling. The 16 Bits checkbox converts a 24-bit or 32-bit image to 16 bits. This
conversion to a 16-bit image may cause the loss of some subtle shading. To
compensate for this, use the dithering to simulate the original shading. Check your
image with each of the available dithering types to determine which will deliver the
best quality image.
Dithering type selection can be accessed from the “Page Properties” or “Image
Properties” windows in VT-Pro-e. Refer to the following illustrations.
VT Pro-e “Page Properties” Window – Bit Depth Selection VT Pro-e “Image Properties” Window – Bit Depth Selection
Push Button Programming

The buttons can be programmed to access any frequently used command. Refer to
the following illustration for their default join numbers. A description for each button
signal is described in the SIMPL Windows help file (F1).
Push Button Layout and Join Number Assignment
29
1 2 3
28
4 5 6
9
7 14
11 13 12
8 15
10
16 17 18
19 20 21
22 23 24
25 26 27
MultiByte International Characters

Most languages use a single byte of eight bits to represent a character, e.g. English,
French, German, Hebrew, Russian, Thai, etc.
Multibyte character fonts require more than the usual eight bits to specify a
character. This occurs when a language has more than 256 characters (28) in a font.
For example, Chinese fonts contain several thousand characters. Other multibyte
languages include Japanese and Korean.
There are two separate applications with multibyte characters – static text on buttons
and indirect text on buttons. No Isys touchpanel firmware changes are required in
either case.
Indirect text on a button is entered in VT Pro-e and the actual string to be displayed
is entered in SIMPL Windows. As of this publication date only completely single
byte or completely multibyte strings may be entered or they will not be compiled
correctly in SIMPL Windows. In other words, you cannot enter Chinese characters
interspersed with numbers. You can enter Chinese characters or numbers in separate
strings or you can pad each number with “\x00” to make it multibyte and then
combine it with Chinese characters in the same string.
Of course you can always use the workaround of showing a graphic that displays the
string but it is not dynamic. To compile and use multibyte characters it is essential
that the operating system understand the language. Windows XP, Vista and 7 are
available in many international languages and add-on software is available for other
versions of Windows.
Embedded Applications
The following third-party or in-house applications are embedded in a VT Pro-e
TPMC-3X project. (Refer to illustration below.)
• MJPEG Viewer
NOTE: MJPEG Viewer can be used with Crestron’s CEN-NVS100

Network Video Streamer (sold separately).
The embedded applications have the following features:

• All embedded applications listed in the VT Pro-e ProjectView workspace
are created by default for a new TPMC-3X project.
• All applications are created at project-level – one instance per project.
• The static position and size of each application can be viewed from any
page.
• Four analog joins can be assigned to each application to dynamically
change position and size.
• One digital feedback join or one analog join can be assigned to dynamically
show/hide an application.
Embedded Applications in ProjectView
The “Embedded Application Property” window permits a choice of positions on the

screen, assignment of an analog touch join type and number, and a show/hide join
number.
Edit the Default Position and Size in the “Embedded Application Property” window
to point to your new location.
“Embedded Application Property” Window
Uploading and Upgrading

The installer should use the latest programming software and ensure that each device
contains the latest firmware to take advantage of the most recently released features.
However, before attempting to upload or upgrade it is necessary to establish
communication. Once communication has been established, files (for example,
programs, projects or firmware) can be transferred to the control system (and/or
device). Finally, program checks can be performed (such as changing the device ID
or creating an IP table) to ensure proper functioning.
NOTE: Upgrades should be performed only by the installer.
Establishing Communication
NOTE: For PCs running Windows 2000 or XP, ActiveSync 4.5 or later is required
for Toolbox to communicate with the TPMC-3X via USB to upload firmware and
display lists. Download and install ActiveSync from the Microsoft Web site
(www.microsoft.com/windowsmobile/en-us/help/synchronize/device-synch.mspx).
PCs running Windows Vista or 7™ require Windows Mobile Device Center™ for
communication with Toolbox. Download and install Windows Mobile Device Center
(WMDC) from the Microsoft Web site
(www.microsoft.com/windowsmobile/devicecenter.mspx).
Use Crestron Toolbox for communicating with the TPMC-3X; refer to the Crestron
Toolbox help file for details. There are two methods of communication: Wi-Fi and
USB.
Wi-Fi NOTE: Required for operation with a Crestron control system.
Wi-Fi Communication
PC Running
Wi-Fi TPMC-3X
Crestron Toolbox
The TPMC-3X connects to PC via Wi-Fi:

1. Establish wireless communication between TPMC-3X and PC via the
CEN-WAP-ABG-1G or CEN-WAP-ABG-CM.
2. The TPMC-3X has DHCP enabled by default. If you wish to use a static IP
address, disable DHCP (refer to “IP Config” on page 19) and enter the IP
address, IP mask and default router of the TPMC-3X via Crestron Toolbox
(Functions | Ethernet Addressing).
3. Confirm Ethernet connection between TPMC-3X and PC by using the
pencil tool in Crestron Toolbox (Alt + D), clicking TCP, entering the IP
address (as shown on the TPMC-3X’s main Wi-Fi Setup screen), then
clicking OK.
4. Use the Address Book in Crestron Toolbox to create an entry for the
TPMC-3X with the TPMC-3X’s TCP/IP communication parameters.
5. Display the “System Info” window (click the icon) and select the
TPMC-3X entry.
USB USB Communication
PC Running
USB TPMC-3X
Crestron Toolbox
The USB port on the TPMC-3X connects to the USB port on the PC:
1. Use a USB cable to connect the TPMC-3X to a PC running the Crestron
Toolbox.
2. Open the “System Info” window; click the “Enter an address …” icon
(pencil) to display the “Edit Address” window.
3. Select USB as the connection type, and select “TPMC-3X” from the Device
Type drop down list (click OK when the “Warning” notice appears).
Programs, Projects and Firmware

Program, project or firmware files may be distributed from programmers to installers
or from Crestron to dealers. Firmware upgrades are available from the Crestron Web
site as new features are developed after product releases. One has the option to
upload programs and projects via the programming software or to upload and
upgrade via the Crestron Toolbox. For details on uploading and upgrading, refer to
the SIMPL Windows help file, VT Pro-e help file or the Crestron Toolbox help file.
SIMPL Windows If a SIMPL Windows program is provided, it can be uploaded to the control system
using SIMPL Windows or Crestron Toolbox.
VisionTools Pro-e Upload the VT Pro-e file to the touchpanel using VT Pro-e or Crestron Toolbox.
Firmware Check the Crestron Web site to find the latest firmware. (New users may be required
to register to obtain access to certain areas of the site, including the FTP site.)
Upgrade TPMC-3X firmware via Crestron Toolbox.
1. Establish communication with the TPMC-3X and display the “System Info”
window.
2. Select Functions | Firmware… to upgrade the TPMC-3X firmware.
Program Checks
For Ethernet connections, using Crestron Toolbox, display the “System Info window
(click the icon) and select the Functions menu to display actions that can be
performed on the TPMC-3X.
Be sure to use Crestron Toolbox to create the TPMC-3X IP table.
1. Select Functions | IP Table Setup.
2. Add, modify or delete entries in the IP table. The TPMC-3X can have only
one IP table entry.
3. A defined IP table can be saved to a file or sent to the device.

Edit the control system’s IP table to include an entry for the TPMC-3X. The entry
should list the TPMC-3X’s IP ID (specified on the TPMC-3X’s IP table) and the
internal gateway IP address 127.0.0.1.
To prevent interference with other 802.11 devices that may be operating nearby,
channels should be adequately spaced when configuring your wireless network;
channels 1, 6 and 11 are the only non-overlapping channels. Refer to the information
supplied with the WAP for instructions concerning channel selection.
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPMC-3X Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Touchpanel does Battery was not charged Place the TPMC-3X on the
not turn on. or is discharged. docking station/charger and
charge the battery using the
provided power supply.
Battery connector is not Check to see that battery is
fully seated. properly connected.
Cannot upload VT TPMC-3X is off or in Verify the TPMC-3X has
Pro-e project or standby mode or has no power and is on or in standby
firmware from power. mode. Standby settings may
Toolbox via Wi-Fi. need to be lengthened.
No WAPs Refer to “WiFi Setup” which
defined/selected on the starts on page 16 to
TPMC-3X. define/select WAPs.
No IP address Refer to “IP Config” on page
configured/obtained on 19 to define IP addresses. If
the TPMC-3X. the TPMC-3X is set up to use
DHCP, you can use the “IP
Config” window’s IP Address
tab to verify the IP address
provided. If the number is
invalid for your subnet or no
number is present, verify the
DHCP server is working
properly.
TPMC-3X is out of The TPMC-3X is out of range
range or has poor of the WAP or is experiencing
access to the WAPs. interference. For detailed
information, refer to the latest
version of the Best Practices
for Installation and Setup of
Crestron RF Products
Reference Guide (Doc.
6689).
TPMC-3X does No WAPS Refer to “WiFi Setup” which
not show defined/selected on the starts on page 16 to
feedback and/or TPMC-3X. define/select WAPs.
does not control
any devices.
TPMC-3X Troubleshooting (Continued)

TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
TPMC-3X does No IP address Refer to “IP Config” on page
not show configured/obtained on 19 to define IP addresses. If
feedback and/or the TPMC-3X. the TPMC-3X is set up to use
does not control DHCP, you can use the “IP
any devices Config” window’s IP Address
(Continued). tab to verify the IP address
provided. If the number is
invalid for your subnet or no
number is present, verify the
DHCP server is working
properly.
Invalid control system IP The IP address (or host
address / IP ID set up name) for the control system
on TPMC-3X. is invalid or the IP ID does not
match the one defined in the
SIMPL program. Refer to “IP
Config” on page 19 to define
IP addresses.
TPMC-3X is out of The TPMC-3X is out of range
range or has poor of the WAP or is experiencing
access to the WAPs. interference. For detailed
information, refer to the latest
version of the Best Practices
for Installation and Setup of
6689).
TPMC-3X shows TPMC-3X is out of The TPMC-3X is out of range
unexpected or range or has poor of the WAP or is experiencing
intermittent access to the WAPs. interference. For detailed
feedback and/or information, refer to the latest
has intermittent version of the Best Practices
device control. for Installation and Setup of
6689).
TPMC-3X boots Invalid VT Pro-e project Load/reload VT Pro-e project
up in setup or no VT Pro-e project is using the Toolbox.
screens every loaded.
time.
Reference Documents
The latest version of all documents mentioned within the guide can be obtained from
the Crestron Web site (www.crestron.com/manuals). This link will provide a list of
product manuals arranged in alphabetical order by model number.
List of Related Reference Documents
DOCUMENT TITLE
Best Practices for Installation and Setup of Crestron RF Products Reference Guide
Crestron e-Control Reference Guide
TPMC-3X-DS Docking Station/Charger
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling Crestron at 1-888-CRESTRON [1-888-273-7876].
You can also log onto the online help section of the Crestron Web site
(www.crestron.com/onlinehelp) to ask questions about Crestron products. First-time
users will need to establish a user account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features and extends the capabilities of
the TPMC-3X, additional information may be made available as manual updates.
These updates are solely electronic and serve as intermediary supplements prior to
the release of a complete technical documentation revision.
Check the Crestron Web site periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
Appendix: Roaming with a TPMC-3X
What is roaming?
Roaming is the seamless integration of multiple access points, which allows a
TPMC-3X to remain connected to the Wi-Fi network while physically moving
between coverage areas of multiple access points.
Setup Considerations
When setting up multiple access points with the same SSID and the same
encryption/authentication protocols, there are a few things which might present
issues when using a Wi-Fi remote.
The TPMC-3X will occasionally scan the wireless airspace and eventually detect the
second CEN-WAP when in range of both units. The TPMC-3X will make an
intelligent decision regarding when to disconnect from the first CEN-WAP and
connect to the second, based upon comparing the signal strength of the two units.
Because the units are autonomous, the authentication and network negotiation has to
happen on the second CEN-WAP after the connection to the first CEN-WAP has
been disconnected. This will result in a slight downtime. This duration of this
downtime is not standard because your network conditions will vary from site to site
and network conditions will effect connections to the control system and possibly
authentication to the network.
The installer should locate CEN-WAP access points with consideration of the
following environmental factors::
• Density of building materials
• Interference from adjacent 802.11abg networks (at 2.4 GHz or 5 GHz)
• Antenna placement
• Many other site specific factors
Arrange access points so that overlapping coverage areas are limited to locations
where TPMC-3X use will be rare. For example, a staircase or hallway would be a
good place to allow overlap, so when the unit does the switch from one WAP to the
other, as the end user is not in a place that will be affected by the disturbance of the
connection.
Proper channel selection should be observed as well. For example, both CEN-WAP
units should not be put on channel 6, as this will create interference on that channel.
For 802.11g, the only non-overlapping channels are 1, 6 and 11. For 802.11a, each
channel is non-overlapping and can be used individually. Refer to the latest version
of the Best Practices for Installation and Setup of Crestron RF Products Reference
Guide (Doc. 6689).
Recommendations
Unlike other Crestron remotes, which require dedicated access points, the
TPMC-3X can share access points with other network devices but should not exceed
the access point manufacturer’s specifications for wireless clients. A good
troubleshooting tip when encountering wireless problems with any Crestron Wi-Fi
product is to provide a dedicated access point to see if this resolves your issues.
The best WAP performance will be achieved with a CEN-WAP, as the TPMC-3X
and CEN-WAP have been configured through firmware to provide the best battery
life and optimal range.
When uninterrupted roaming is desired, only managed wireless networks should be
used. This means systems similar to Cisco LWAPP (Light Weight Access Point
Protocol) controllers should be installed and configured by qualified personnel.
Autonomous access points that do not speak to each other to share authentication or
wireless information are not recommended and will not allow for seamless roaming.
Outages may occur in this type of configuration.
Roaming Network
A proper, uninterrupted roaming environment consists of multiple access points,
network devices and wireless clients that work together to provide a means for
managing client transitions. This involves much more than simply installing several
access points with the same SSID, with the same authentication protocols. A well
designed roaming system is aware of the air space and its neighbors and manages
that space to provide constantly changing specifications that adapt to anything that
might enter its environment.
These WLAN systems use different methods to provide management of the wireless
client throughout the air space and make sure each unit that connects to the network
is authenticated network wide. Crestron has tested Cisco LWAPP units with the
TPMC-3X units. Although other manufacturers make similar equipment, Cisco gear
has been specifically tested and approved to work with the TPMC-3X.
Crestron strongly recommends the use of this type of network equipment if
uninterrupted roaming is required for the TPMC-3X and that it be set up by qualified
manufacturer certified technicians.
It is strongly recommended that the typical usage area of the TPMC-3X contain an
access point and that this area is not considered a roaming zone, where multiple
access points service this primary location.
Roaming Modes
There are two modes available on the TPMC-3X which allow you to customize the
unit for your particular location and access point solution. For use with a CEN-WAP,
Crestron recommends the High Performance mode. Refer to “Performance Options”
on page 20.
• High Performance mode (default):
Always ready for use, with instantaneous response to any button press.
Allows advanced power management. Requires CEN-WAP access point or
compatible third-party access point.
• Extended Battery Life mode:
Allows TPMC-3X to conserve power by powering down its Wi-Fi circuit
when not in use. Requires additional re-initialization time upon restart to
locate network, re-authenticate and obtain DHCP addresses.
Some third-party access points do not support the High Performance mode and may
cause premature TPMC-3X battery drainage. Extended Battery Life mode can
significantly improve battery life with some third-party access points, at the expense
of slightly delayed touchpanel response when re-initializing. Using DHCP instead of
static IP addresses can serve to reduce this delay. (Refer to IP Config” on page 19.)
Software License Agreement

This License Agreement (“Agreement”) is a legal contract between you (either an individual or a single business entity) and
Crestron Electronics, Inc. (“Crestron”) for software referenced in this guide, which includes computer software and as applicable,
associated media, printed materials and “online” or electronic documentation (the “Software”).
BY INSTALLING, COPYING OR OTHERWISE USING THE SOFTWARE, YOU REPRESENT THAT YOU ARE AN
AUTHORIZED DEALER OF CRESTRON PRODUCTS OR A CRESTRON AUTHORIZED INDEPENDENT PROGRAMMER
AND YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF
THIS AGREEMENT, DO NOT INSTALL OR USE THE SOFTWARE.
IF YOU HAVE PAID A FEE FOR THIS LICENSE AND DO NOT ACCEPT THE TERMS OF THIS AGREEMENT,
CRESTRON WILL REFUND THE FEE TO YOU PROVIDED YOU (1) CLICK THE DO NOT ACCEPT BUTTON, (2) DO NOT
INSTALL THE SOFTWARE AND (3) RETURN ALL SOFTWARE, MEDIA AND OTHER DOCUMENTATION AND
MATERIALS PROVIDED WITH THE SOFTWARE TO CRESTRON AT: CRESTRON ELECTRONICS, INC., 15 VOLVO
DRIVE, ROCKLEIGH, NEW JERSEY 07647, WITHIN 30 DAYS OF PAYMENT.
LICENSE TERMS
Crestron hereby grants You and You accept a nonexclusive, nontransferable license to use the Software (a) in machine
readable object code together with the related explanatory written materials provided by Crestron (b) on a central processing unit
(“CPU”) owned or leased or otherwise controlled exclusively by You and (c) only as authorized in this Agreement and the related
explanatory files and written materials provided by Crestron.
If this software requires payment for a license, you may make one backup copy of the Software, provided Your backup copy
is not installed or used on any CPU. You may not transfer the rights of this Agreement to a backup copy unless the installed copy of
the Software is destroyed or otherwise inoperable and You transfer all rights in the Software.
You may not transfer the license granted pursuant to this Agreement or assign this Agreement without the express written
consent of Crestron.
If this software requires payment for a license, the total number of CPUs on which all versions of the Software are installed
may not exceed one per license fee (1) and no concurrent, server or network use of the Software (including any permitted back-up
copies) is permitted, including but not limited to using the Software (a) either directly or through commands, data or instructions from
or to another computer (b) for local, campus or wide area network, Internet or Web hosting services or (c) pursuant to any rental,
sharing or “service bureau” arrangement.
The Software is designed as a software development and customization tool. As such Crestron cannot and does not
guarantee any results of use of the Software or that the Software will operate error free and You acknowledge that any development
that You perform using the Software or Host Application is done entirely at Your own risk.
The Software is licensed and not sold. Crestron retains ownership of the Software and all copies of the Software and
reserves all rights not expressly granted in writing.
OTHER LIMITATIONS
You must be an Authorized Dealer of Crestron products or a Crestron Authorized Independent Programmer to install or use
the Software. If Your status as a Crestron Authorized Dealer or Crestron Authorized Independent Programmer is terminated, Your
license is also terminated.
You may not rent, lease, lend, sublicense, distribute or otherwise transfer or assign any interest in or to the Software.
You may not reverse engineer, decompile or disassemble the Software.
You agree that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited
by the United States Export Administration Act or any other export laws, restrictions or regulations (“Export Laws”). By downloading
or installing the Software You (a) are certifying that You are not a national of Cuba, Iran, Iraq, Libya, North Korea, Sudan, Syria or
any country to which the United States embargoes goods (b) are certifying that You are not otherwise prohibited from receiving the
Software and (c) You agree to comply with the Export Laws.
If any part of this Agreement is found void and unenforceable, it will not affect the validity of the balance of the Agreement,
which shall remain valid and enforceable according to its terms. This Agreement may only be modified by a writing signed by an
authorized officer of Crestron. Updates may be licensed to You by Crestron with additional or different terms. This is the entire
agreement between Crestron and You relating to the Software and it supersedes any prior representations, discussions, undertakings,
communications or advertising relating to the Software. The failure of either party to enforce any right or take any action in the event
of a breach hereunder shall constitute a waiver unless expressly acknowledged and set forth in writing by the party alleged to have
provided such waiver.
If You are a business or organization, You agree that upon request from Crestron or its authorized agent, You will within
thirty (30) days fully document and certify that use of any and all Software at the time of the request is in conformity with Your valid
licenses from Crestron of its authorized agent.
Without prejudice to any other rights, Crestron may terminate this Agreement immediately upon notice if you fail to comply
with the terms and conditions of this Agreement. In such event, you must destroy all copies of the Software and all of its component
parts.
PROPRIETARY RIGHTS
Copyright. All title and copyrights in and to the Software (including, without limitation, any images, photographs,
animations, video, audio, music, text and “applets” incorporated into the Software), the accompanying media and printed materials
and any copies of the Software are owned by Crestron or its suppliers. The Software is protected by copyright laws and international
treaty provisions. Therefore, you must treat the Software like any other copyrighted material, subject to the provisions of this
Agreement.
Submissions. Should you decide to transmit to Crestron’s Web site by any means or by any media any materials or other
information (including, without limitation, ideas, concepts or techniques for new or improved services and products), whether as
information, feedback, data, questions, comments, suggestions or the like, you agree such submissions are unrestricted and shall be
deemed non-confidential and you automatically grant Crestron and its assigns a non-exclusive, royalty-free, worldwide, perpetual,
irrevocable license, with the right to sublicense, to use, copy, transmit, distribute, create derivative works of, display and perform the
same.
Trademarks. CRESTRON and the Swirl Logo are registered trademarks of Crestron Electronics, Inc. You shall not remove
or conceal any trademark or proprietary notice of Crestron from the Software including any back-up copy.
GOVERNING LAW
This Agreement shall be governed by the laws of the State of New Jersey, without regard to conflicts of laws principles.
Any disputes between the parties to the Agreement shall be brought in the state courts in Bergen County, New Jersey or the federal
courts located in the District of New Jersey. The United Nations Convention on Contracts for the International Sale of Goods shall not
apply to this Agreement.
CRESTRON LIMITED WARRANTY
CRESTRON warrants that: (a) the Software will perform substantially in accordance with the published specifications for a
period of ninety (90) days from the date of receipt and (b) that any hardware accompanying the Software will be subject to its own
limited warranty as stated in its accompanying written material. Crestron shall, at its option, repair or replace or refund the license fee
for any Software found defective by Crestron if notified by you within the warranty period. The foregoing remedy shall be your
exclusive remedy for any claim or loss arising from the Software.
CRESTRON shall not be liable to honor warranty terms if the product has been used in any application other than that for
which it was intended or if it as been subjected to misuse, accidental damage, modification or improper installation procedures.
Furthermore, this warranty does not cover any product that has had the serial number or license code altered, defaced, improperly
obtained or removed.
Notwithstanding any agreement to maintain or correct errors or defects, Crestron shall have no obligation to service or
correct any error or defect that is not reproducible by Crestron or is deemed in Crestron’s reasonable discretion to have resulted from
(1) accident; unusual stress; neglect; misuse; failure of electric power, operation of the Software with other media not meeting or not
maintained in accordance with the manufacturer’s specifications or causes other than ordinary use; (2) improper installation by anyone
other than Crestron or its authorized agents of the Software that deviates from any operating procedures established by Crestron in the
material and files provided to You by Crestron or its authorized agent; (3) use of the Software on unauthorized hardware or (4)
modification of, alteration of or additions to the Software undertaken by persons other than Crestron or Crestron’s authorized agents.
ANY LIABILITY OF CRESTRON FOR A DEFECTIVE COPY OF THE SOFTWARE WILL BE LIMITED
EXCLUSIVELY TO REPAIR OR REPLACEMENT OF YOUR COPY OF THE SOFTWARE WITH ANOTHER COPY OR
REFUND OF THE INITIAL LICENSE FEE CRESTRON RECEIVED FROM YOU FOR THE DEFECTIVE COPY OF THE
PRODUCT. THIS WARRANTY SHALL BE THE SOLE AND EXCLUSIVE REMEDY TO YOU. IN NO EVENT SHALL
CRESTRON BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES OF ANY KIND
(PROPERTY OR ECONOMIC DAMAGES INCLUSIVE), EVEN IF A CRESTRON REPRESENTATIVE HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES OR OF ANY CLAIM BY ANY THIRD PARTY. CRESTRON MAKES NO
WARRANTIES, EXPRESS OR IMPLIED, AS TO TITLE OR INFRINGEMENT OF THIRD-PARTY RIGHTS,
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY OTHER WARRANTIES, NOR
AUTHORIZES ANY OTHER PARTY TO OFFER ANY WARRANTIES, INCLUDING WARRANTIES OF
MERCHANTABILITY FOR THIS PRODUCT. THIS WARRANTY STATEMENT SUPERSEDES ALL PREVIOUS
WARRANTIES.
Return and Warranty Policies
Merchandise Returns / Repair Service

1. No merchandise may be returned for credit, exchange or service without prior authorization
from CRESTRON. To obtain warranty service for CRESTRON products, contact an
authorized CRESTRON dealer. Only authorized CRESTRON dealers may contact the factory
and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying
the nature of the problem, name and phone number of contact person, RMA number and
return address.
2. Products may be returned for credit, exchange or service with a CRESTRON Return
Merchandise Authorization (RMA) number. Authorized returns must be shipped freight
prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with
RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect
or without an RMA number shall be subject to refusal. CRESTRON reserves the right in its
sole and absolute discretion to charge a 15% restocking fee plus shipping costs on any
products returned with an RMA.
3. Return freight charges following repair of items under warranty shall be paid by CRESTRON,
shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.
CRESTRON Limited Warranty

CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materials
and workmanship under normal use for a period of three (3) years from the date of purchase from
CRESTRON, with the following exceptions: disk drives and any other moving or rotating mechanical
parts, pan/tilt heads and power supplies are covered for a period of one (1) year; touchscreen display and
overlay components are covered for 90 days; batteries and incandescent lamps are not covered.
This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON
dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if
any.
CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended or if it has been subjected to misuse, accidental
damage, modification or improper installation procedures. Furthermore, this warranty does not cover any
product that has had the serial number altered, defaced or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall
CRESTRON be liable for incidental or consequential damages of any kind (property or economic damages
inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any claim made by a
third party or made by the purchaser for a third party.
CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or
labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.
Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or
implied, nor authorizes any other party to offer any warranty, including any implied warranties of
merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by law are
limited to the terms of this limited warranty. This warranty statement supersedes all previous warranties.
Crestron Electronics, Inc. Operations Guide – DOC. 6789F
15 Volvo Drive Rockleigh, NJ 07647 (2023712)
Tel: 888.CRESTRON 01.11
Fax: 201.767.7576 Specifications subject to
www.crestron.com change without notice.

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Crestron TPMC-3X

Isys™ 2.8” Handheld WiFi Touchpanel

Crestron Electronics, Inc.

Federal Communications Commission (FCC) Compliance Statement

Industry Canada (IC) Compliance Statement

Operation is subject to the following two conditions:

Operations Guide – DOC. 6789F Contents • i

Isys™ 2.8” Handheld WiFi

Features and Functions

* Range is subject to environmental conditions.

The Ultimate Handheld Remote

Wi-Fi Performance – Redefined!

Extended Battery Life

Tactile Push Buttons with Backlit Text

* Refer to “Appendix: Roaming with a TPMC-3X” which starts on page 43.

Handheld Touchpanel Control

TableTop Docking Station

The distance between the TPMC-3X and the CEN-WAP-ABG-1G

For additional information on setting up and understanding an Ethernet network,

TPMC-3X with Multiple Networks

(Continued on following page)

TPMC-3X Specifications (Continued)

(Continued on following page)

TPMC-3X Specifications (Continued)

Battery must be recycled. Deliver the battery to an appropriate recycling facility.

TPMC-3X Overall Dimensions (Front and Side Views)

Connectors, Controls & Indicators

TPMC-3X-BTP in Battery Compartment of TPMC-3X

5. Re-attach the battery compartment cover.

Optimizing Battery Life

Configuring the Touchpanel

Touch the screen to display the “Panel Setup Options” screen.

Panel Setup Options

“Control System Information” Screen

Key Click Settings

“Battery Diagnostics” Screen

NOTE: The gauge should be reset after any battery replacement.

“Confirm Reset” Screen

“Battery Reconditioning” Screen

Touch Back to return to the “Diagnostics” screen.

System Msgs Enabled

Save & Exit

General Use and Safety

Earliest Version Software Requirements for the PC

Crestron has developed an assortment of Windows-based software tools to develop

Programming with Crestron SystemBuilder

Programming with SIMPL Windows

SIMPL Windows is Crestron’s premier software for programming Crestron control

Locating the TPMC-3X in the Device Library

2. If additional TPMC-3X devices are to be added, repeat step 1 for each

“Device Settings: Crestron TPMC-3X” Window

NOTE: The ID code specified in the SIMPL Windows program must

Programming with VisionTools Pro-e

WAV File Audio Messages

Bit Depth and File Size

Relationship of Bits to Colors

Push Button Programming

MultiByte International Characters

NOTE: MJPEG Viewer can be used with Crestron’s CEN-NVS100