Annu Hospitality Assignment

Hospitality – 1 Assignment
Learner’s Name Annu

Course Title Hospitality
Assessor’s Name Sankalp
Internal Verifier Sruthi
Name
Unit Number and Unit 7 Hospitality – Room Management
Title
Assignment Title Hospitality
Outcome Unit – 7
Number(s) and LO1 : Explore the growth of the hotel industry
Statement(s) LO2: Examine the effectiveness of front office
services LO3: Investigate the role
ofhousekeeping
LO4: Use Fidelio software for Hotel Room Management
Date Set 24-11-2022 Hand In Date 25-11-2022
Learner Declaration
I confirm that the work submitted for this assignment is my own.
Learner’s Name Date
Instruction Your assignment will not be accepted
if it does not contain the list of source
details of the text material referred to
and the details of the people
contacted in accomplishing this
project and the tasks attached.
Introduction
Purpose/Aims
 Explain the growth of the hotel industryworldwide
 Compare the facilities of different types of hotels

inIndia
 Analyse the range of services provided by the
front office tomeet guest expectations, using
appropriateterminology
 Explain the importance of the role ofhousekeeping
 Compare a range of amenities supplied for different
types ofguests
 Demonstrate the reservation process through correct
use ofFidelio
 Evaluate the benefits of technology to the hotel, staff,
and guestswho come into contact with the frontoffice.

Backgroun You have been selected as a Front Office Assistant of a 5 star
d or Hotel. As part of your six months Probation you will undergo
Scenario on the job exposure in Accommodation Operations & handle
various situations which are typical to Hotel operations. On
successful completion of this period you will be deputed as a
Front Office Supervisor with independent responsibilities.
Keeping this in mind you should take a lot of initiative &
approach your assignments in an individualistic &
creativemanner.
Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided below the questions
2. Review your answers before submitting the Assignment
TIMELINE: You can take upto One week to submit the Assignments
Ques 1. Select two renowned chains of hotels (one domestic & one International) and
trace its history right from the time of its inception. Also compare the facilities
offered by the hotel chains. Write your findings below. (PASS)
Ans. About two renowned chain of hotel are the difference between their facilities
and services. There are two type of chains one is domestic and one is luxury… Most
important matter is that hospitality and customer service.. Between both the
hotel”s ….Some Hotels Like Lella Palace, Taj, Oberoi, WelcomeHeritage, Hyatt
Facilities Provided:
24*7 Hotwater Service
Wallet Parking
Complimentary Breakfast
Room Cleaning Service
Tea Coffee Maker
Housekeeping
Laundry Service
Minibar
Free Wifi
Airport Pick&Drop
Ques2. Explain how the Housekeeping department contributes towards earning

hotel revenue. Write your findings below. The findings should not exceed 10-15
sentences. Also, describe a standard room in a hotel, exhibiting the basic amenities
and facilities provided.(PASS)
Ans. Housekeeping is the major part of a hotel..Customer’s are attracted by the

neat and clean ambience of the hotel… After having a great experience the
customer will be revisiting the hotel again….This is because of housekeeping
service..
Ques3.You have prepared a layout of a standard room as per the current scenario
of the hotel industry. After analysing the guest supplies, amenities, décor and
cleaning standards, design a standard room for future.
(You can describe the layout in a few lines)
Explain as to how the hotel with updated room facilities can create a niche in the
industry. (DISTINCTION)
OR Answer the Question below
Design a brochure with specially designed packages to up-sell a hotel in the off-
season. Explain how the various packages will be successful in bringing business
during the off-season. (DISTINCTION)
Ans. Brochure Is Provided Below:


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Hospitality – 1 Assignment

Learner’s Name Annu

 Compare the facilities of different types of hotels

and guestswho come into contact with the frontoffice.

Ques2. Explain how the Housekeeping department contributes towards earning

Ans. Housekeeping is the major part of a hotel..Customer’s are attracted by the

OR Answer the Question below

Ans. Brochure Is Provided Below:

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