Scribd Logo
Upload

Welcome to Scribd!

  • 2K views

    Controller Error Solutions ENG V1.2

    Uploaded by

    Aditia Fajar
    1. The document provides solutions to common controller error problems, including issues with runaway motors, host computer errors, device manager port errors, motor jitter, fault codes, communication issues, inaccurate displays of voltage and current, MOS tube breakdown, unmodifiable parameters, and hall errors. 2. Solutions include adjusting controller settings, updating firmware, re-calibrating voltage and current, checking connections and configurations, and in some cases returning the controller for repair. 3. Many issues can be solved by ensuring proper controller configuration, updating software versions, and checking for physical problems like loose connections.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Controller Error Solutions ENG V1.2

    Uploaded by

    Aditia Fajar
    2K views10 pages
    1. The document provides solutions to common controller error problems, including issues with runaway motors, host computer errors, device manager port errors, motor jitter, fault codes, communication issues, inaccurate displays of voltage and current, MOS tube breakdown, unmodifiable parameters, and hall errors. 2. Solutions include adjusting controller settings, updating firmware, re-calibrating voltage and current, checking connections and configurations, and in some cases returning the controller for repair. 3. Many issues can be solved by ensuring proper controller configuration, updating software versions, and checking for physical problems like loose connections.

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    1. The document provides solutions to common controller error problems, including issues with runaway motors, host computer errors, device manager port errors, motor jitter, fault codes, communication issues, inaccurate displays of voltage and current, MOS tube breakdown, unmodifiable parameters, and hall errors. 2. Solutions include adjusting controller settings, updating firmware, re-calibrating voltage and current, checking connections and configurations, and in some cases returning the controller for repair. 3. Many issues can be solved by ensuring proper controller configuration, updating software versions, and checking for physical problems like loose connections.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    2K views10 pages

    Controller Error Solutions ENG V1.2

    Uploaded by

    Aditia Fajar
    1. The document provides solutions to common controller error problems, including issues with runaway motors, host computer errors, device manager port errors, motor jitter, fault codes, communication issues, inaccurate displays of voltage and current, MOS tube breakdown, unmodifiable parameters, and hall errors. 2. Solutions include adjusting controller settings, updating firmware, re-calibrating voltage and current, checking connections and configurations, and in some cases returning the controller for repair. 3. Many issues can be solved by ensuring proper controller configuration, updating software versions, and checking for physical problems like loose connections.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 10

    SiAECOSYS confidential

    Controller Error Solutions

    Run way
    Problem: Customer feedback the controller is powered on and turn the handle,Rotate to the maximum speed, loose the
    handle and cannot stop
    Reason:
    1. May be caused by mismatched controller configuration before leaving the factory
    2. Procedural issues
    3. The customer modified the parameters
    4. Firmware need to be updated
    Solutions:
    1. Connect the controller to the host computer and enter the advanced settings

    2. Enter the remote mode, adjust the Q-axis current to 200+ (see the figure for details)

    ZHEJIANG SIAECOSYS TECHNOLOGY CO.,LTD. sub-brand of QSMOTOR www.siaecosys.com 1


    SiAECOSYS confidential

    The host computer reports an error


    Problem: host computer reports an error

    Reason: Controller software problem, temporarily unable to repair

    ZHEJIANG SIAECOSYS TECHNOLOGY CO.,LTD. sub-brand of QSMOTOR www.siaecosys.com 2


    SiAECOSYS confidential

    Solutions:
    Do not enter the advanced settings of the controller in the Display interface, otherwise the controller will report the above
    error

    Discontinued device manager port


    Problem: An exclamation mark appears on the device manager port!

    Reason: The VOTOL controller driver is out of date,only this version of the driver can be installed
    PL2303_Prolific_DriverInstaller_v110
    Solutions: Refer to the instructions for installing the serial port in 1.1 in the LAN VOTOL controller manual V3.1 to solve the
    problem.

    Motor jitter
    Problem: The motor jitters at high speed
    Reason:
    1. The controller does not actually match the motor when it leaves the factory
    2. Individual Hall angle differences of motors
    3. Solutions: 1. Connect to the host computer, in the setting interface 2

    ZHEJIANG SIAECOSYS TECHNOLOGY CO.,LTD. sub-brand of QSMOTOR www.siaecosys.com 3


    SiAECOSYS confidential

    Controller fault code

    If the fault code is as above, please contact after-sales service for specific solutions

    The controller is connected virtual, and the upper computer has no

    voltage display

    Problem:The controller is connected to the host computer, but there is no voltage display on the Display interface

    ZHEJIANG SIAECOSYS TECHNOLOGY CO.,LTD. sub-brand of QSMOTOR www.siaecosys.com 4


    SiAECOSYS confidential

    Reason: The old version of the host computer has a BUG, and there may be a virtual connection.
    Solutions:
    1.The host computer switches back to the PAGE1 interface, and click CONECT again
    2.Restart the power and reconnect the host computer
    3.Replace the host computer version EM_V3-EMsport-SIA-1

    Can't reach maximum speed


    Problem: Turn the handle to the maximum, the motor cannot reach the maximum speed
    Reason:
    1. If the handlebar has no maximum voltage output, there may be a hardware problem；There is a hardware problem, the
    customer cannot solve it by himself, and needs to be returned to the factory for repair；

    ZHEJIANG SIAECOSYS TECHNOLOGY CO.,LTD. sub-brand of QSMOTOR www.siaecosys.com 5


    SiAECOSYS confidential

    2.Does not match the customer's motor before leaving the factory；
    3.The customer changed the host computer settings；
    4.The controller version, configuration, and program are incorrect；
    Solutions:
    1. Check whether the output voltage of the signal line of the switch can be above 3.5V；
    2. Connect the host computer to check the controller,Set the enable value of downhill electric brake on PAGE2 interface，
    Is it the maximum speed the customer wants；
    3. Check the motor setting interface of the PAGE3 interface,Is it correct, the parameters are in line with the current
    running motor；
    4. Check the three-speed ratio setting of the PAGE2 interface；
    5. View the current gear of the Display interface；

    Abnormal communication and no response


    Problem:

    Solutions:
    1. Check whether the controller is powered on；
    2. Check whether the USB debugging cable is used correctly；（CAN is black, without CAN is blue）
    3. Check the settings of the host computer: CAN needs to be checked, and no CAN needs to be checked；
    4. Check whether the computer device manager port is consistent with the port displayed on the host computer；
    5.If the operation is correct, please contact the after-sales department

    Voltage and actual display are inaccurate


    Problem:The host computer voltage and the actual battery voltage display are inaccurate
    Reason:
    1. Inaccurate calibration value before leaving the factory
    2.The customer uses a host computer to connect two types of controllers at the same time, causing the configuration to be
    overwritten；
    Solutions:
    ZHEJIANG SIAECOSYS TECHNOLOGY CO.,LTD. sub-brand of QSMOTOR www.siaecosys.com 6
    SiAECOSYS confidential

    1. The controller voltage calibration value is wrong, you need to enter the advanced settings, click on the expansion
    interface to re-calibrate the voltage；After calibration, click on the calibration data to write in.；

    Current and actual display are not accurate


    Problem: The display of the host computer current and the actual battery output current is not accurate
    Reason:
    1. Inaccurate calibration value before leaving the factory
    2.The customer uses a host computer to connect two types of controllers at the same time, causing the configuration to be
    overwritten
    Solutions:
    1. Controller current calibration value is wrong, need to enter advanced settings ， Click on the extended interface to
    re-calibrate the current; after calibration, click on the calibration data to write；

    MOS tube breakdown


    Problem: 1.The motor is connected to the controller, and the motor is pushed by the resistance by hand；
    Reason:
    1. The controller outputs a large current for a long time, causing the MOS tube to burst；
    2. Controller positive and negative and connected reversely；
    3. Controller overvoltage caused;（The controller exceeds its own voltage）
    4.Battery BMS protection during riding, causing the controller to power off,The controller cannot protect itself. At this time,
    the faster the riding speed, the more likely the MOS tube will be damaged.（It is recommended that customers set the
    discharge current of the controller according to the peak discharge current of the battery BMS）
    Solutions:
    1. MOS breakdown customers cannot solve by themselves and need to return to the factory for repair；

    Parameters cannot be modified


    Problem: The upper computer parameters cannot be modified, and they will still be changed back to the original
    parameters after saving.；Prompt that the parameter value is wrong as shown in the figure below60-110

    ZHEJIANG SIAECOSYS TECHNOLOGY CO.,LTD. sub-brand of QSMOTOR www.siaecosys.com 7


    SiAECOSYS confidential

    Reason:
    1. Maybe the customer has changed some parameters, and the value does not meet the standard.；
    2.The customer uses the wrong host computer version；
    Solutions:
    Updating the host computer version can solve this problem

    E M _V 3 -2 4 .e xe

    Controller Hall Error


    Problem: Show Motor Hall error in display page

    ZHEJIANG SIAECOSYS TECHNOLOGY CO.,LTD. sub-brand of QSMOTOR www.siaecosys.com 8


    SiAECOSYS confidential

    Analysis:
    ·When turn the motor by hand, and connect controller with PC.
    will the RPM change?

    ·Make remote control and video call to figure out the problem
    If problem not able to be solved, send back the controller for further analysis

    Reason:
    Controller MCU Hall failed, caused by connect green hall to speedometer from motor/controller hall set.

    ZHEJIANG SIAECOSYS TECHNOLOGY CO.,LTD. sub-brand of QSMOTOR www.siaecosys.com 9


    SiAECOSYS confidential

    Solutions: Set controller one-line signal to hall signal, then connect with speedometer.

    ZHEJIANG SIAECOSYS TECHNOLOGY CO.,LTD. sub-brand of QSMOTOR www.siaecosys.com 10

    You might also like