Ano Aoc

CIVIL AVIATION AUTHORITY OF BANGLADESH
AIR NAVIGATION ORDERS
ANO (AOC) — AIR OPERATOR CERTIFICATION AND CONTINUED

COMPLIANCE
ISSUE 01
JUNE 2021
BANGLADESH
ANO (AOC) –Air Operator Certification and Continued Compliance
[THIS PAGE INTENTIONALLY LEFT BLANK]
June 2021 Issue 01 3

AMENDMENTS
Location Date Description

CONTENTS
1.1 SHORT TITLE AND COMMENCEMENT.................................................................................... 10

1.1.1 APPLICABILITY .............................................................................................................. 10
1.1.2 ABBREVIATIONS ............................................................................................................ 11
1.1.3 DEFINITIONS ................................................................................................................... 12
1.1.4 INTERPRETATION .......................................................................................................... 21
1.1.5 COMPLIANCE WITH AN AIR OPERATOR CERTIFICATE ....................................... 22
1.1.6 CONTENTS OF AIR OPERATOR CERTIFICATE......................................................... 22
1.1.7 DURATION OF AN AIR OPERATOR CERTIFICATE .................................................. 23
1.1.8 CATEGORIES OF AOC.................................................................................................... 24
1.1.9 PRIVILEGES OF AIR OPERATOR CERTIFICATE....................................................... 25
1.1.10 LIMITATION OF AIR OPERATOR CERTIFICATE ...................................................... 25
1.1.11 APPLICATION FOR AN AIR OPERATOR CERTIFICATE .......................................... 25
1.1.12 AIR OPERATOR CERTIFICATION PHASES ................................................................ 26
1.1.13 ISSUANCE OR DENIAL OF AIR OPERATOR CERTIFICATE ................................... 27
1.1.14 SPECIFIC APPROVAL ..................................................................................................... 28
1.1.15 AMENDMENT OF AN AIR OPERATOR CERTIFICATE............................................. 29
1.1.16 RENEWAL OF AIR OPERATOR CERTIFICATE .......................................................... 30
1.1.17 SCHEDULE FLIGHT OPERATION AT A DESTINATION .......................................... 30
1.1.18 SUSPENSION OR CANCELLATION OR REVOCATION OF AN AIR OPERATOR
CERTIFICATE................................................................................................................... 31
1.1.19 ACCESS FOR SURVEILLANCE, AUDIT, INSPECTION AND ANY OTHER
REGULATORY PURPOSE .............................................................................................. 31
1.1.20 CONDUCTING SURVEILLANCE, AUDIT AND INSPECTIONS ................................ 32
1.1.21 EXPENDITURES FOR CONDUCTING SURVEILLANCE, AUDIT, INSPECTION,
MEETING .......................................................................................................................... 33
1.2 AIR OPERATOR CERTIFICATION AND CONTINUED VALIDITY ..................................... 33
1.2.1 APPLICABILITY ................................................................................................................... 33
1.2.2 ADMINISTRATION ............................................................................................................... 33
1.2.2.1 BASE OF OPERATIONS .................................................................................................. 33
1.2.2.2 MANAGEMENT PERSONNEL REQUIRED FOR COMMERCIAL AIR TRANSPORT
OPERATIONS ................................................................................................................... 34
1.2.2.3 QUALITY SYSTEM.......................................................................................................... 36
1.2.2.4 SUBMISSION AND REVISION OF POLICY AND PROCEDURE MANUALS .......... 36
1.2.2.5 RETENTION OF RECORDS ............................................................................................ 37
1.2.2.6 COCKPIT VOICE AND FLIGHT DATA RECORDER RECORDS ............................... 38
1.2.2.7 AIRCRAFT OPERATED BY THE AOC HOLDER ........................................................ 39
1.2.2.8 AIRCRAFT TECHNICAL LOG ....................................................................................... 39
1.2.2.9 COMPANY PROCEDURES INDOCTRINATION.......................................................... 39
1.2.2.10 SAFETY MANAGEMENT ............................................................................................... 40
1.2.2.11 FLIGHT SAFETY DOCUMENT SYSTEM ..................................................................... 40
1.2.3 AIRCRAFT .............................................................................................................................. 40
1.2.3.1 ACQUISITION OF AIRCRAFT: ...................................................................................... 40
1.2.3.2 REGISTRATION OF AN AIRCRAFT INTO THE CIVIL AIRCRAFT REGISTRY OF
BANGLADESH ................................................................................................................. 40
1.2.3.3 AIRCRAFT DESIGN STANDARDS AND CERTIFICATION ....................................... 41
1.2.3.4 NO OBJECTION TO IMPORT AN AIRCRAFT.............................................................. 42
1.2.3.5 AGE RESTRICTION OF AN AIRCRAFT TO BE IMPORTED IN BANGLADESH .... 42
1.2.3.6 AUTHORISED AIRCRAFT .............................................................................................. 43
1.2.3.7 AIRCRAFT LEASING ...................................................................................................... 44
1.2.3.8 AIRCRAFT INTERCHANGE ........................................................................................... 45
1.2.3.9 EMERGENCY EVACUATION DEMONSTRATION..................................................... 46

1.2.3.10 DEMONSTRATION FLIGHTS ........................................................................................ 46

1.2.3.11 ON BOARD DOCUMENTS ............................................................................................. 47
1.2.4 FACILITIES AND OPERATIONS SCHEDULES .............................................................. 48
1.2.4.1 FACILITIES ....................................................................................................................... 48
1.2.4.2 OPERATIONS SCHEDULES ........................................................................................... 48
1.3 AOC FLIGHT OPERATIONS MANAGEMENT .......................................................................... 49
1.3.1 APPLICABILITY .............................................................................................................. 49
1.3.2 OPERATIONS MANUAL................................................................................................. 49
1.3.3 FLIGHT CREW QUALIFICATIONS ............................................................................... 50
1.3.4 TRAINING PROGRAM .................................................................................................... 50
1.3.5 AIRCRAFT OPERATING MANUAL .............................................................................. 51
1.3.6 AIRCRAFT TECHNICAL LOG ENTRIES – JOURNEY RECORDS SECTION .......... 51
1.3.7 DESIGNATION OF PIC FOR COMMERCIAL AIR TRANSPORT............................... 52
1.3.8 REQUIRED CABIN CREW MEMBERS ......................................................................... 52
1.3.9 CARRIAGE OF SPECIAL SITUATION PASSENGERS ................................................ 53
1.3.10 CREW MEMBER CHECKING AND STANDARDISATION PROGRAM ................... 53
1.3.11 RESERVED ....................................................................................................................... 53
1.3.12 COCKPIT CHECK PROCEDURE.................................................................................... 53
1.3.13 MINIMUM EQUIPMENT LIST AND CONFIGURATION DEVIATION LIST ........... 54
1.3.14 PERFORMANCE PLANNING MANUAL....................................................................... 54
1.3.15 PERFORMANCE DATA CONTROL SYSTEM .............................................................. 54
1.3.16 AIRCRAFT LOADING, MASS AND BALANCE........................................................... 55
1.3.17 MAXIMUM ALLOWABLE MASS TO BE CONSIDERED ON ALL LOAD
MANIFESTS ...................................................................................................................... 55
1.3.18 MASS AND BALANCE DATA CONTROL SYSTEM ................................................... 55
1.3.19 CABIN CREW MEMBER MANUAL .............................................................................. 56
1.3.20 PASSENGER BRIEFING CARDS ................................................................................... 56
1.3.21 AERONAUTICAL DATA CONTROL SYSTEM ............................................................ 57
1.3.22 ROUTE GUIDE ................................................................................................................. 57
1.3.23 WEATHER REPORTING SOURCES .............................................................................. 57
1.3.24 DEICING AND ANTI-ICING PROGRAM ...................................................................... 57
1.3.25 FLIGHT SUPERVISION AND MONITORING SYSTEM.............................................. 58
1.3.26 MANAGING FATIGUE-RELATED SAFETY RISKS .................................................... 58
1.3.27 COMMUNICATIONS FACILITIES................................................................................. 60
1.3.28 ROUTES AND AREAS OF OPERATION ....................................................................... 60
1.3.29 NAVIGATIONAL ACCURACY ...................................................................................... 61
1.4 AOC CONTINUING AIRWORTHINESS MANAGEMENT AND MAINTENANCE
REQUIREMENTS ............................................................................................................................. 62
1.4.1 APPLICABILITY .............................................................................................................. 62
1.4.2 AIRWORHTINESS MANAGEMENT AND MAINTENANCE RESPONSIBILITY..... 62
1.4.3 APPROVAL AND ACCEPTANCE OF AOC MAINTENANCE SYSTEMS AND
PROGRAM ........................................................................................................................ 63
1.4.4 CONTINUING AIRWORTHINESS MANAGEMENT OF AIRCRAFT......................... 64
1.4.5 RESERVED ....................................................................................................................... 65
1.4.6 RESERVED ....................................................................................................................... 65
1.4.7 MAINTENANCE RECORDS ........................................................................................... 65
1.4.8 AIRCRAFT TECHNICAL LOG ENTRIES—MAINTENANCE RECORD SECTION.. 66
1.4.9 RELEASE TO SERVICE................................................................................................... 67
1.4.10 MODIFICATION AND REPAIRS.................................................................................... 67
1.4.11 AIRCRAFT MAINTENANCE PROGRAM ..................................................................... 68
1.4.12 RELIABILITY PROGRAM .............................................................................................. 69
1.4.13 AUTHORITY TO PERFORM APPROVE MAINTENANCE, PREVENTIVE
MAINTENANCE, AND MODIFICATIONS.................................................................... 69

1.4.14 REST AND DUTY LIMITATIONS FOR PERSONS PERFORMING MAINTENANCE

FUNCTIONS ON AOC HOLDER’S AIRCRAFT ............................................................ 69
1.5 AOC SECURITY MANAGEMENT ................................................................................................ 71
1.5.1 APPLICABILITY .............................................................................................................. 71
1.5.2 SECURITY REQUIREMENTS......................................................................................... 71
1.5.3 SECURITY TRAINING PROGRAMS ............................................................................. 71
1.5.4 REPORTING ACTS OF UNLAWFUL INTERFERENCE .............................................. 72
1.5.5 AIRCRAFT SEARCH PROCEDURE CHECKLIST ........................................................ 72
1.5.6 FLIGHT CREW COMPARTMENT DOORS, IF INSTALLED—SECURITY
PROCEDURES .................................................................................................................. 72
1.5.7 FLIGHT CREW COMPARTMENT DOORS, LARGE AEROPLANES—SECURITY
PROCEDURES .................................................................................................................. 72
1.5.8 CARRIAGE OF WEAPONS ............................................................................................. 73
1.6 AOC DANGEROUS GOODS MANAGEMENT ............................................................................ 74
1.6.1 APPLICABILITY .............................................................................................................. 74
1.6.2 APPROVAL TO TRANSPORT DANGEROUS GOODS ................................................ 74
1.6.3 SCOPE................................................................................................................................ 74
1.6.4 LIMITATIONS ON THE TRANSPORT OF DANGEROUS GOODS ............................ 75
1.6.5 CLASSIFICATION, PACKING, MARKING, LEBELING, TRAINING ETC. .............. 75
1.7 INSURANCE COVERAGE .............................................................................................................. 75
1.8 EXPORT/IMPORT OF AERONAUTICAL PRODUCTS (SPARE PARTS).............................. 75
1.9 BUSINESS OR TRADING NAME................................................................................................... 76
1.10 MANDATORY OCCURRENCE REPORTING ............................................................................ 76
1.11 IMMEDIATE REACTION TO A SAFETY PROBLEM .............................................................. 78
1.12 CONTRACTED ACTIVITIES ......................................................................................................... 78
1.13 CODE-SHARE AGREEMENTS ...................................................................................................... 78
1.14 NON-COMMERCIAL OPERATIONS OF AIRCRAFT LISTED IN THE OPERATIONS
SPECIFICATIONS BY THE AOC HOLDER ................................................................................ 79
1.15 EMPLOYEE RECRUITMENT POLICY OF AOC HOLDER .................................................... 80
1.16 CHANGES TO THE AIR OPERATOR .......................................................................................... 80
1.17 FINDINGS........................................................................................................................................... 81
1.18 ENFORCEMENT............................................................................................................................... 81
1.19 REFERENCED REGULATIONS .................................................................................................... 82
1.20 FEES, SECURITY MONEY AND PAID-UP CAPITAL ............................................................... 83
1.21 REPEAL AND SAVINGS ................................................................................................................. 85
IS 1.1.6 CONTENTS OF AIR OPERATOR CERTIFICATE AND OPS SPEC ............................ 89
IS 1.1.11 FEASIBILITY STUDY REPORT ......................................................................................... 91
IS 1.1.13 GENERAL REQUIREMENTS.............................................................................................. 92
IS: 1.2.2.3 QUALITY SYSTEM ............................................................................................................... 95
IS: 1.2.2.5 RETENTION OF RECORDS .............................................................................................. 105
IS: 1.2.2.8 AIRCRAFT TECHNICAL LOG ......................................................................................... 107
IS 1.2.2.10 SAFETY MANAGEMENT SYSTEM ................................................................................. 110
IS: 1.2.2.11 FLIGHT SAFETY DOCUMENTS SYSTEM .................................................................... 113
IS: 1.2.3.7 AIRCRAFT LEASING ......................................................................................................... 116
IS: 1.2.3.8 AIRCRAFT INTERCHANGE ............................................................................................. 124
IS: 1.2.3.9 EMERGENCY EVACUATION DEMONSTRATION ..................................................... 124
IS: 1.2.3.10 DEMONSTRATION FLIGHTS .......................................................................................... 125
IS: 1.3.2 OPERATIONS MANUAL .................................................................................................... 126
IS: 1.3.4 TRAINING PROGRAMS MANUAL ................................................................................. 139
IS: 1.3.5 AIRCRAFT OPERATING MANUAL ................................................................................ 141
IS: 1.3.20 PASSENGER BRIEFING CARDS ...................................................................................... 147
IS: 1.3.21 AERONAUTICAL DATA CONTROL SYSTEM ............................................................. 149
IS: 1.3.22 ROUTE GUIDE ..................................................................................................................... 150
IS: 1.3.23 WEATHER REPORTING SOURCES ............................................................................... 150

IS: 1.3.25 FLIGHT MONITORING SYSTEM .................................................................................... 152

IS: 1.3.26 FATIGUE MANAGEMENT SYSTEM REQUIREMENTS ............................................ 153
APPENDICES............................................................................................................................................. 157

ANO (AOC) (VOLUME I)— AIR OPERATOR CERTIFICATION AND CONTINUED

COMPLAINCE
REGULATIONS
ISSUE-01
JUNE 2021
BANGLADESH

1.1 SHORT TITLE AND COMMENCEMENT
This Air Navigation Order (ANO) may be called the ANO (AOC)-Air Operator
Certification and Continued Compliance issued in accordance with the Annex-6 and 18
to the Chicago Convention and referred herein as the ANO (AOC).
1.1.1 APPLICABILITY
(a) ANO (AOC) applies to the carriage of passengers, cargo or mail by

aircraft for remuneration/payment or promise of remuneration/payment or
hire by person(s) whose principal place of business or permanent
residence is located in BANGLADESH.
(b) This ANO prescribes requirements for the original certification and
continued compliance of air operator certificate (AOC) issued by
BANGLADESH.
(c) Except where specifically noted, ANO (AOC) applies to all commercial
air transport operations by AOC holders for which BANGLADESH is the
State of the Operator under the definitions provided in Annex 6 to the
Convention on International Civil Aviation.

1.1.2 ABBREVIATIONS
The following abbreviations are used in ANO (AOC).

1. AOC – Air Operator Certificate
2. OPS SPEC- Operations Specifications
3. AMO – Approved Maintenance Organization
4. MRO- Maintenance Repair and Overhaul
5. CAMO-Continuing Airworthiness Management Organization
6. CAME-Continuing Airworthiness Management Exposition
7. MOE-Maintenance Organization Exposition
8. ATP – Air Transport Pilot
9. CAT – Commercial Air Transport
10. CDL – Configuration Deviation List
11. IFR – Instrument Flight Rules
12. IMC – Instrument Meteorological Conditions
13. MEL – Minimum Equipment List
14. PIC – Pilot-In-Command
15. SMS – Safety Management System
16. UN – United Nations
17. VFR – Visual Flight Rules
18. VMC – Visual Meteorological Conditions

1.1.3 DEFINITIONS
For the purpose of ANO (AOC), the following definitions shall apply—
1. Accepted. A statement or notification does not need to be issued.
2. Accountable manager. The person acceptable to the CAAB who has
corporate authority for ensuring that all operations and maintenance
activities can be financed and carried out to the standard required by
the CAAB, and any additional requirements defined by the operator.
3. Acceptance checklist. A document used to assist in carrying out a
check on the external appearance of packages of dangerous goods and
their associated documents to determine that all appropriate
requirements have been met.
4. Acceptable Means of Compliance (AMC). A non-binding standard
of CAAB. The AMC serves as a means by which the requirements
contained in ANO can be met. However, applicants may decide to
show compliance with the requirements using other means. Both
CAAB and applicant/organization may propose alternative means of
compliance. ‘Alternative Means of Compliance’ are those that
propose an alternative to an existing AMC. Those Alternative Means
of Compliance proposals must be accompanied by evidence of their
ability to meet the intent of the requirement of ANO.
5. Aeroplane. Means an engine-driven fixed-wing aircraft heavier than
air that is supported in flight by the dynamic reaction of the air against
its wings;
6. Air Operator Certificate (AOC). A certificate authorizing an
operator to carry out specified commercial air transport operations.
7. Air operator. Any organization which undertakes to engage in
domestic commercial air transport or international commercial air
transport, whether directly or indirectly or by a lease or any other
arrangement. (Law)
8. Aircraft operating manual. A manual, acceptable to the State of the
Operator, containing normal, abnormal and emergency procedures,
checklists, limitations, performance information, details of the aircraft
systems, and other material relevant to the operation of the aircraft.
9. Aircraft technical log. Documentation for an aircraft that includes
the maintenance record for the aircraft and a record for each flight
made by the aircraft. The aircraft technical log is comprised of a
journey records section and a maintenance section.
10. Approved. A statement or certificate must be issued.
11. Approved by the Authority. Approved by the Authority directly or
in accordance with a procedure approved by the Authority.

12. Cabin crew member. A crew member who performs, in the interest
of safety of passengers, duties assigned by the operator or the pilot-in-
command of the aircraft, but who shall not act as a flight crew
member.
Note: Cabin crew may or may not be licensed by the CAAB.
13. Cargo aircraft. Any aircraft carrying goods or property but not
passengers. In this context the following are not considered to be
passengers:
(i) A crewmember.
(ii) An operator's employee permitted by, and carried in accordance
with, the instructions contained in the Operations Manual.
(iii) An authorized representative of CAAB.
(iv) A person with duties in respect of a particular shipment on board.
14. Certificate of Airworthiness. A certificate, issued by the State of
Registry, when the aircraft has been deemed fit and safe for flight and
in conformity with the type design approved by the State of Design
and maintained in accordance with the continuing airworthiness
requirements of the State of Registry.
15. Certificate of release to service. A document which contains a
certification confirming that the maintenance work to which it relates
has been completed in a satisfactory manner, either in accordance with
the approved data and the procedures described in the maintenance
organization’s procedures manual or under an equivalent system.
Note. The responsibility for each step of the accomplished maintenance
is borne by the person signing that step and the maintenance release
certifies the entire maintenance work package. This arrangement in no
way reduces the responsibility of licensed aircraft maintenance
engineer (AME) and/or maintenance organizations for maintenance
functions or tasks they perform. The air operator is obligated to
designate, by name or occupational title, each licensed AME and/or
maintenance organization authorized to execute the certificate of
release to service.
16. Commercial operation. Any operation of an aircraft, in return for
remuneration or other valuable consideration, which is available to the
public or when not made available to the public, which is performed
under a contract between an operator and a customer where the later
has no control over the operator.
17. Commercial air transport (CAT). Any aircraft operation involving
the transport of passengers, cargo or mail for remuneration or hire.

18. Configuration deviation list (CDL). A list established by the

organization responsible for the type design with the approval of the
State of Design which identifies any external parts of an aircraft type
which may be missing at the commencement of a flight, and which
contains, where necessary, any information on associated operating
limitations and performance correction.
19. Consignment. One or more packages of dangerous goods accepted
by an operator from one shipper at one time and at one address,
receipted for in one lot and moving to one consignee at one destination
address.
20. Continuing Airworthiness Management Exposition (CAME). A
document that describes the operator’s procedures necessary to ensure
that all scheduled and unscheduled maintenance is performed on the
operator’s aircraft on time and in a controlled and satisfactory manner.
21. Crew member. A person assigned by an operator to duty on an
aircraft during a flight duty period. (Annex 6)
22. Damp Lease: A lease arrangement whereby a lessor provides an
aircraft with partial crew to the lessee.
23. Dangerous goods. Articles or substances which are capable of posing
a risk to health, safety, property or the environment and which are
shown in the list of dangerous goods in the ICAO Technical
Instructions (see definition below) or which are classified according
to those Instructions. (Annex 6)
Note. - Dangerous goods are classified in Annex 18, Chapter 3.
24. Dangerous goods accident. An occurrence associated with and
related to the transport of dangerous goods which results in fatal or
serious injury to a person or major property damage.
25. Dangerous goods incident. An occurrence, other than a dangerous
goods accident, associated with and related to the transport of
dangerous goods, not necessarily occurring on board an aircraft, which
results in injury to a person, property damage, fire, breakage, spillage,
leakage of fluid or radiation or other evidence that the integrity of the
packaging has not been maintained. Any occurrence relating to the
transport of dangerous goods which seriously jeopardizes an aircraft
or its occupants is deemed to constitute a dangerous goods incident.

26. Dangerous goods transport document. A document specified by the

ICAO Technical Instructions for the Safe Transportation of
Dangerous Goods by Air. It is completed by the person who offers
dangerous goods for air transport and contains information about those
dangerous goods. The document bears a signed declaration indicating
that the dangerous goods are fully and accurately described by their
proper shipping names and UN numbers (if assigned) and that they are
correctly classified, packed, marked, labeled and in a proper condition
for transport.
27. Design Service Goal (DSG)/ Design Service Objectives (DSO)/
Economic Service Life (ESL). The minimum period of service
(interms of flight cycle and flight hours) during which primary
structure is defined to be essentially free of detectable fatigue cracks.
28. Directly in charge. A person assigned to a position in which he or
she is responsible for the work of a shop or station that performed
maintenance, preventive maintenance, or modifications, or other
functions affecting aircraft airworthiness.
29. Dry Lease: A lease arrangement whereby a lessor provides an aircraft
without crew to the lessee.
30. Enhanced Vision System (EVS). A system to display electronic real-
time images of the external scene achieved through the use of image
sensors.
31. Exception. A provision in ICAO Annex 18 which excludes a specific
item of dangerous goods from the requirements normally applicable
to that item.
32. Flight crew member. A licensed crew member charged with duties
essential to the operation of an aircraft on the flight deck during a
flight duty period.
33. Flight operations officer/flight dispatcher. A person designated by
the operator to engage in the control and supervision of flight
operations, whether licensed or not suitably qualified in accordance
with Annex 1, who supports, briefs and/or assists the pilot-in-
command in the safe conduct of the flight.
34. Freight container in the case of radioactive material transport. An
article of transport equipment designed to facilitate the transport of
packaged goods, by one or more modes of transport without
intermediate reloading. It must be of a permanent enclosed character,
rigid and strong enough for repeated use, and must be fitted with
devices facilitating its handling, particularly in transfer between
aircraft and from one mode of transport to another. A small freight
container is that which has either an overall outer dimension less than
1.5 m, or an internal volume of not more than 3m³. Any other freight
container is considered to be a large freight container.

35. Ground handling. Services necessary for an aircraft’s arrival at, and
departure from, and airport, other than air traffic services.
36. Guidance Material (GM). A non-binding explanatory and
interpretation material on how to achieve the requirements contained
in ANO, AMCs and the CSs. It contains information, including
examples, to assist the user in the interpretation and application of
requirements of ANO, AMCs etc.
37. Handling agent. An agency which performs on behalf of the operator
some or all of the latter's functions including receiving, loading,
unloading, transferring or other processing of passengers or cargo.
38. Head-Up Display (HUD). A display system that presents flight
information into the pilot’s forward external field of view.
39. Helicopter. Means a heavier-than-air aircraft supported in flight
chiefly by the reactions of the air on one or more power-driven rotors
on substantially vertical axes;
40. Holdover time. The estimated time deicing/anti-icing fluid will
prevent the formation of frost or ice and the accumulation of snow on
the protected surfaces of an aircraft. Holdover time begins when the
final application of deicing or anti-icing fluid commences and expires
when the deicing or anti-icing fluid applied to the aircraft loses its
effectiveness.
41. Human factors principles. Principles which apply to aeronautical
design, certification, training, operations and maintenance and which
seek safe interface between the human and other system components
by proper consideration to human performance.
42. Incompatible. Describing dangerous goods, which if mixed, would
be liable to cause a dangerous evolution of heat or gas or produce a
corrosive substance.
43. Instrument Meteorological Condition (IMC). Meteorological
conditions expressed in terms of visibility, distance from cloud, and
ceiling, less than the minima specified for visual meteorological
conditions.
44. Interchange agreement. A leasing agreement which permits an air
carrier to dry lease and take or relinquish operational control of an
aircraft at an airport.
45. Lease: An agreement by a person (the lessor) to furnish an aircraft to
another person (the lessee) to be used for compensation or hire
purposes.
46. Lessee: The party using the aircraft under the provisions of a lease.
47. Lessor: The party furnishing the aircraft under a lease.

48. Limit of Validity (LoV). The point (usually measured in cycles) in

the structural life of an aeroplane where the engineering basis for the
maintenance actions contained in the Airworthiness Limitations
Sections of the Instructions for Continued Airworthiness are no longer
a valid predictor of future structural.
49. Maintenance organization exposition. Maintenance organization
exposition means the document or documents that contain the material
specifying the scope of work deemed to constitute approval and
showing how the organization intends to comply with the
requirements of ANO (AW) Part-145.
50. Maintenance procedures manual. A document endorsed by the
head of the maintenance organization which details the maintenance
organization’s structure and management responsibilities, scope of
work, description of facilities, maintenance procedures and quality
assurance or inspection systems.
51. Operational control. The exercise of authority over the initiation,
continuation, diversion or termination of a flight in the interest of
safety of the aircraft and the regularity and efficiency of the flight.
52. Operational flight plan. The operator’s plan for the safe conduct of
the flight based on consideration of aircraft performance, other
operating limitations and relevant expected conditions on the route to
be followed and at the aerodromes/heliports concerned.
53. Operations manual. A manual containing procedures, instructions
and guidance for use by operational personnel in the execution of their
duties.
54. Operator. A person, organization or enterprise having an Air
Operator Certificate (AOC) engaged in aircraft operations to carry out
specific commercial air transport operations.
55. Over pack. An enclosure used by a single shipper to contain one or
more packages and to form one handling unit for convenience of
handling and stowage.
56. Package. The complete product of the packing operation consisting
of the packaging and its contents prepared for transport.
57. Packaging. Receptacles and any other components or materials
necessary for the receptacle to perform its containment function.
58. Passenger aircraft. An aircraft that carries any person other than a
crew member, an operator’s employee in an official capacity, an
authorized representative of an appropriate national CAAB or a person
accompanying a consignment or other cargo.
59. Pre-flight inspection/Pre-departure check. The inspection carried
out before flight to ensure that the aircraft is fit for the intended flight.

60. Principal place of business. The head office or the registered office
of the undertaking within which the principal financial functions and
operational control of the activities referred to in this Regulation are
exercised.
61. Proper shipping name. The name to be used to describe a particular
article or substance in all shipping documents and notifications and,
where appropriate, on packaging.
62. Quality assurance. Quality assurance, as distinguished from quality
control, involves activities in the business, systems, and technical
audit areas. A set of predetermined, systematic actions which are
required to provide adequate confidence that a product or service
satisfies quality requirements.
63. Quality system. The organizational structure, responsibilities,
procedures, processes and resources for implementing quality
management.
64. Safety Management System (SMS). A systematic approach to
managing safety, including the necessary organizational structures,
accountabilities, policies and procedures.
65. Schedule of events. A list of items, activities, aircraft, and/or facility
acquisitions, which must be accomplished or made ready, including
the dates on which they will be ready for inspection by the officials of
CAAB.
66. Serious injury. An injury which is sustained by a person in an
accident and which:
(i) Requires hospitalization for more than 48 hours, commencing
within seven days from the date the injury was received;
(ii) Results in a fracture of any bone (except simple fractures of
fingers, toes or nose);
(iii) Involves lacerations which cause severe hemorrhage, nerve,
muscle or tendon damage;
(iv) Involves injury to any internal organ;
(v) Involves second- or third-degree burns, or any burns affecting
more than 5% of the body surface; or
(vi) Involves verified exposure to infectious substances or injurious
radiation.
67. State of design. The State having jurisdiction over the organization
responsible for the type design.
68. State of manufacture. The State having jurisdiction over the
organization responsible for the final assembly of the aircraft.

69. State of occurrence. The State in the territory of which an accident

or incident occurs.
70. State of the operator. The State in which the operator’s principal
place of business is located, or, if there is no such place of business,
the operator’s permanent residence.
71. State of origin. As relating to dangerous goods, the State in which
dangerous goods were first loaded on an aircraft. (ICAO Annex 18)
72. State of registry. The State on whose register an aircraft is entered.
Note: In the case of the registration of aircraft of an international
operating agency on other than a national basis, the States constituting
the agency are jointly and severally bound to assume the obligations
which, under the Chicago Convention, attached to a State of Registry.
See, in this regard the Council Resolution of 14 December 1967 on
Nationality and Registration of Aircraft Operated by International
Operating Agencies which can be found in Policy and Guidance
Material on the Economic Regulation of International Air Transport
(Doc 9587).
73. State safety program. An integrated set of regulations and activities
aimed at improving safety.
74. Technical instructions. The latest effective edition of the Technical
Instructions for the Safe Transport of Dangerous Goods by Air (Doc.
9284-AN/905), including the supplement and any addendum,
approved and published by decision of the Council of the ICAO. The
term "Technical Instructions" is used in this Part.
75. Training to proficiency. The process of the check airman
administering each prescribed maneuver and procedure to a pilot as
necessary until it is performed successfully during the training period.
76. Type certificate. A document issued by a Contracting State to define
the design of an aircraft type and to certify that this design meets the
appropriate airworthiness requirements of that State.
77. UN number. The four-digit number assigned by the United Nations
Committee of Experts on the Transport of Dangerous Goods to
identify a substance or a particular group of substances.
78. Unit load device. Any type of freight container, aircraft container
aircraft pallet with a net or aircraft pallet with a net over an igloo.
79. Visual meteorological conditions. Meteorological conditions
expressed in terms of visibility, distance from cloud, and ceiling, equal
to or better than specified minima.
80. Wet Lease: A lease arrangement whereby a lessor provides an aircraft
with crew to the lessee.


1.1.4 INTERPRETATION
(a) In these orders, unless there is anything repugnant in the subject or context,
the definitions contained in each order shall apply in respect of that order.
(b) These orders contain minimum requirements, and it is essential that they be
interpreted and applied against a background of civil aviation knowledge.
(c) These orders are arranged in such a way which is considered as ANO (AOC)
and in descending orders as Sub-Part, Sections, Paragraphs, Sub-paragraphs,
Implementing Standard (IS) and appendices.
(d) For the purpose of these orders, mandatory clauses are denoted by use of the
words "shall" or "must", whereas the words "may" or "should" are used for
permissive or recommended clauses.
(e) Where there is any doubt of the technical content or interpretation of these
orders, the ruling of the Chairman, CAAB shall be final.

1.1.5 COMPLIANCE WITH AN AIR OPERATOR CERTIFICATE
(a) No operator shall operate an aircraft in commercial air transport unless that
operator holds an AOC for the operations being conducted.
(b) No person shall operate an aircraft in commercial air transport operations
which are not authorized by the terms and conditions of its AOC.
(c) Each AOC holder shall carry a certified true copy of the air operator
certificate and a copy of the operations specifications relevant to the aircraft
type, issued in conjunction with the certificate on board its aircraft.
(d) Each AOC holder shall not operate an aircraft in commercial air transport in
any route unless authorized by CAAB.
(e) Each AOC holder shall not operate an aircraft in commercial air transport
beyond the frequencies authorized by CAAB.
(f) Each AOC holder shall, at all times, continue in compliance with the AOC
terms, conditions of issuance, and airworthiness management & maintenance
requirements in order to hold that certificate.
1.1.6 CONTENTS OF AIR OPERATOR CERTIFICATE
(a) The AOC will consist of two documents:

1. A one-page certificate for public display signed by the CAAB, and
2. Operations specifications containing the terms and conditions applicable
to the AOC holder’s certificate.
(b) The CAAB will issue an AOC which will contain:
1. The State of the Operator and the issuing authority;
2. The Air Operator Certificate number and its expiration date;
3. The operator name, trading name (if different) and address of the principal
place of business;
4. The date of issue and the name, signature and title of the CAAB
representative, and
5. The location, in a controlled document carried on board, where the contact
details of operational management can be found.
(c) IS 1.1.6 is for the layout and content of the Air Operator Certificate and the
operations specifications which shall contain the authorizations, conditions,
limitations and approvals issued by the CAAB in accordance with the
standards
(d) Air operator certificates and their associated operations specifications first
issued from implementation date of this ANO (AOC) shall follow the layouts
of IS 1.1.6.

1.1.7 DURATION OF AN AIR OPERATOR CERTIFICATE
(a) An AOC issued by the CAAB is effective for 12 (twelve) months unless:
1. The CAAB amends, suspends, revokes or otherwise cancels the
certificate; or
2. The AOC holder surrenders it to the CAAB; or
3. The AOC holder suspends operations for more than 60 days.
(b) An AOC may be renewed by the CAAB for not exceeding 24 (twenty-four)
months unless:
1. The CAAB amends, suspends, revokes or otherwise cancels the
certificate; or
2. The AOC holder surrenders it to the CAAB; or
3. The AOC holder suspends operations for more than 60 days.
(c) An AOC holder shall make application for renewal of an AOC at least 60
days before the end of the existing period of validity.
(d) Facilities of each AOC holder shall be completely reviewed for compliance
with ANO (AOC) and other associated applicable requirements at period not
exceeding 24 (twenty-four) months.

1.1.8 CATEGORIES OF AOC
Based on the type and class of operations, Air Operator Certificate is categorized as
mentioned below and shall include:
Category A1: Schedule and/or non-schedule operations (passenger & cargo) both in
international and domestic sectors by Aeroplane.
Category A2: Schedule and/or non-schedule operations (passenger & cargo) in domestic
sectors by Aeroplane.
Category B1: Schedule and/or non-schedule operations (passenger & cargo) both in
international and domestic sectors by Helicopter.
Category B2: Schedule and/or non-schedule operations (passenger & cargo) in domestic
sectors by Helicopter.
Category C1: Schedule and/or non-schedule operations (all cargo) both in international and
domestic sectors by Aeroplane.
Category C2: Schedule and/or non-schedule operations (all cargo) in domestic sectors by
Aeroplane.
Note 1: Requirements for issue of AOC mentioned in this ANO shall be applicable for all
categories. Type and class of operation shall not be exchanged from one category to another.
AOC holder in the category A2 or B2 shall be entitled to attain Category-A1 or B1
respectively (A2 to A1, B2 to B1) subject to fulfillment of minimum 01 (one) year of
satisfactory domestic operations. However, upon application of an applicant/operator,
CAAB may issue an AOC in the category C1 or C2 directly subject to comply with the
applicable requirements of CAAB.
Note 2: The applicant for category C1 must register an aircraft in Bangladesh whose
maximum take-off weight (MTOW) is not less than 50,000 kg.
Note 3: Notwithstanding with the requirement of Note 2, Chairman, CAAB may consider for
category C1 in special case based on the detail analysis of an applicant/AOC holder on the
proposed routes, frequencies, operational and commercial need, feasibility study, selection
of aircraft etc.
Note 4: In addition to the mentioned above, in case of international operation, AOC holder
shall comply with the applicable requirements of ANO on air transportation.

1.1.9 PRIVILEGES OF AIR OPERATOR CERTIFICATE
(a) To operate any schedule/non-schedule flight by the aircraft available in its

operations specifications as per the category of the AOC subject to comply
with the applicable requirements of CAAB.
(b) To arrange ground training to the aircraft operated or intended to be operated.
(c) To arrange flight training appropriate to the aircraft operated or intended to
be operated.
(d) To test or check flights to determine the competence of flight crew.
(e) To tests or checks to determine the competence of other persons providing
the operations/services or carrying out the operations/services listed in the
AOC holder's Operations Manual, CAME, MOE etc.
(f) To establish aircraft maintenance facilities to be maintained the aircraft
available in its fleet subject to the availability of the necessary spaces at the
airport premises of Bangladesh and comply with the applicable requirements
of CAAB.
(g) To establish ground handling facilities to be utilized for the aircraft operating
under the AOC subject to the availability of the necessary spaces at the airport
premises in Bangladesh and comply with the applicable requirements of
CAAB.
1.1.10 LIMITATION OF AIR OPERATOR CERTIFICATE
AOC holder shall not operate any schedule/non-schedule flight by any aircraft which
is not available in its operations specifications.
1.1.11 APPLICATION FOR AN AIR OPERATOR CERTIFICATE
(a) An applicant intended to establish an air operator in Bangladesh shall submit

a letter of intent to CAAB. The applicant shall have to obtain a No Objection
Certificate (NOC) from CAAB for attaining AOC prior to submission of a
formal application for an AOC. Applicant is required to apply for NOC in a
format prescribed in Appendix-A of ANO (AOC) along with the required
documents. Upon satisfactory result of the evaluation of the NOC application
package, CAAB will conduct a preliminary audit at the applicant’s office
accommodations to verify the information given with the Appendix-A.
(b) An applicant shall have to submit a feasibility study report along with other
documents as per Appendix-A for obtaining NOC. The feasibility study
report shall contain the information at least as prescribed in IS 1.1.11.

(c) CAAB will not issue a NOC until CAAB finds that the applicant has
established a principal place of business in Bangladesh and has minimum
qualified personnel to prepare a practicable schedule of events and to work
on the formal application process.
(d) NOC shall remain valid for a period of 01 (one) year only.
(e) An applicant shall submit a schedule of events as per Appendix-B of ANO
(AOC) within 01 (one) month of issuance of NOC.
(f) After acceptance of the schedule of events by CAAB, the operator shall
submit a formal application along with all required documents, manuals &
associated application(s) as per Appendix-C of ANO (AOC) within 02 (two)
months of the issuance of NOC.
(g) The applicant shall ensure full compliance with the relevant requirements of
CAAB for obtaining AOC within maximum 10 (ten) months period of
submission of the formal application.
(h) The issued NOC shall be cancelled automatically if the applicant fails to
comply with the time line specified in this section of ANO (AOC).
1.1.12 AIR OPERATOR CERTIFICATION PHASES
Air operator certification activities are divided into the following phases:
(a) Pre-Application Phase:
The applicant may visit Member (Flight Standard & Regulations) of CAAB
to enquire the requirements of CAAB for obtaining an AOC. Upon received
of a letter of intent of the applicant, CAAB may hold a pre-application
meeting with the applicant and its technical officials to learn the applicant’s
plan and to inform the relevant requirements of CAAB. Later on, the
applicant is required to submit the application for NOC as per Appendix-A
to attain an AOC. This phase is ended up with the issue of NOC and the
submission of schedule of events by the applicant acceptable to the CAAB.
The applicant shall submit schedule of events as per Appendix-B.
(b) Formal Application Phase:
The applicant shall submit formal application along with all required
documents, manuals & associated applications as per Appendix-C in
compliance with the applicable requirements of this ANO and associated
ANOs of operations, airworthiness and ground handling. CAAB will then
make a formal assessment of the completeness of the application and invite
the applicant for a Formal Application meeting. The applicant may apply for
obtaining NOC as per Appendix-T for importation of aircraft in this phase.

(c) Document Evaluation Phase:

Documents, manuals & associated applications submitted during Formal
Application phase to be evaluated by the concerned inspectors to ensure
compliance with the relevant requirements of CAAB. The inspectors shall
ensure conformity of the submitted compliance statement and checklists. The
phase is ended up with the satisfactory result of the review and evaluation of
all of the submitted documents/manuals etc.
(d) Demonstration and Inspection Phase:
1. The operator demonstrates implementation of the reviewed process,
procedures to ensure readiness for the proposed operation.
2. Qualifications and experience of the nominees for nominated post holders
will be evaluated, assessed and interviewed. All other required personnel
shall also be evaluated, assessed and interviewed as necessary in
compliance with the relevant requirements of CAAB.
3. Aircraft, all operational facilities including ground handling, maintenance
facilities and/or arrangements and CAMO facilities, training facilities in
operational and maintenance aspects will be audited/inspected and
approved/accepted. Training facilities, program and training personnel
will be evaluated and approved/accepted. With prior coordination with
CAAB, the applicant shall arrange emergency evacuations demonstration,
ditching demonstration, demonstration flight etc. in this phase. The phase
is ended up with the satisfactory inspection/audit report of the concerned
inspectors.
(e) Certification Phase:
Review of the entire certification packages to ensure the completeness of the
certification activities. The phase is ended up with the issue of AOC & OPS
SPECS and the development of a comprehensive surveillance program for
the operator.
1.1.13 ISSUANCE OR DENIAL OF AIR OPERATOR CERTIFICATE
(a) The CAAB may issue an AOC if, after investigation, the CAAB finds that the
applicant—
1. Meets the applicable regulations and standards for the holder of an AOC;
2. Is properly and adequately equipped for safe operations in commercial air
transport and maintenance of the aircraft; and
3. Holds the economic authority issued by the Register of Joint Stock
Companies & Firms under the provisions of the relevant regulations of
Bangladesh and have adequate financial strength to run the organization.
4. Complies with the General Requirements outlined in IS 1.1.13

(b) The CAAB may deny application for an AOC if the CAAB finds that—
1. The applicant is not properly or adequately equipped or is not able to
conduct safe operations in commercial air transport;
2. The applicant previously held an AOC which was revoked; or
3. An individual that contributed to the circumstances causing the revocation
process of an AOC obtains a substantial ownership or is employed in a
position required by this regulation.
4. any owner/shareholder of an organization/entity having unpaid financial
debt of CAAB.
5. Any organization/entity having unpaid financial debt of CAAB.
1.1.14 SPECIFIC APPROVAL
(a) The Civil Aviation Authority of Bangladesh (CAAB) is the authority for
issuing a special operations approval:
1. AOC holder of Bangladesh.
2. for aircraft registered in Bangladesh when used in non-commercial
operations.
(b) No person or AOC holder shall conduct special flight operation unless CAAB
issues specific operations approval.
(c) A person or AOC holder shall comply with the requirement of specific
approval of CAAB outlined in ANO (OPS) Part-SPA for specific approval.

1.1.15 AMENDMENT OF AN AIR OPERATOR CERTIFICATE
(a) The CAAB may amend any AOC if—

1. The CAAB determines that safety in commercial air transport and the
public interest require the amendment; or
2. The AOC holder applies for an amendment, and the CAAB determines
that safety in commercial air transport and the public interest allows the
amendment.
(b) If the CAAB stipulates in writing that an emergency exists requiring
immediate amendment in the public interest with respect to safety in
commercial air transportation, such an amendment is effective without stay
on the date the AOC holder receives notice.
(c) An AOC holder may appeal the amendment, but shall operate in accordance
with it, unless it is subsequently withdrawn.
(d) Amendments proposed by the CAAB, other than emergency amendments,
become effective 30 days after notice to the AOC holder, unless the AOC
holder appeals the proposal in writing prior to the effective date. The filing
of an appeal stays the effective date until the appeal process is completed.
(e) Amendments proposed by the AOC holder shall be made at least 30 days
prior to the intended date of any operation under that amendment.
(f) No person may perform a commercial air transport operation for which an
AOC amendment is required, unless it has received notice of the approval
from the CAAB.
(g) Each AOC holder shall apply to the CAAB for amendment of OPS SPECS
within 21 (twenty-one) days of de-registration of its aircraft from the civil
aircraft registry of Bangladesh.

1.1.16 RENEWAL OF AIR OPERATOR CERTIFICATE
(a) The holder of the AOC shall submit an application (Appendix-C) for renewal
of the AOC together with statement and documents as per Appendix –E. The
application shall be submitted to the Chairman at least 60 (sixty) days prior
to the expiry date of the AOC, along with a statement in the application
regarding the current capability and competency of the Operator. The
capability and competency shall be assessed by conducting a thorough
audit/inspection by CAAB in the areas of AOC Management, Finance,
Operations and Airworthiness as per the consolidated checklists outlined with
the compliance checklist (CCL) of ANO (AOC). CAAB will renew the AOC
on the basis of the satisfactory audit report. In case of findings (non-
compliances to the CAAB’s requirements), CAAB will inform the AOC
holder to take appropriate corrective actions up to the level of satisfaction of
CAAB. Renewal of AOC will be denied in case the AOC holder fails to come
up with adequate corrective actions/corrective action plans to the best
satisfaction of CAAB.
(b) Each AOC holder shall comply with all of the relevant requirements of ANO
(AOC) and the General Requirements outlined in IS 1.1.13 for renewal of
AOC.
1.1.17 SCHEDULE FLIGHT OPERATION AT A DESTINATION
(a) No person or AOC holder shall operate schedule flight at a destination unless
the station facilities are inspected by the nominated inspectors of AOC office
and other concerned section (s) of Flight Standard & Regulations division of
CAAB and properly authorized.
(b) Furthermore, the nominated inspectors as mentioned in paragraph (a) shall
conduct necessary surveillance/audit/inspection at each station facilities of an
AOC holder. Such surveillance/audit/inspection shall be conducted at least
once in a year at the station facilities located in Bangladesh and at least once
in two years at the station facilities located outside of Bangladesh.
(c) Each AOC holder shall make necessary arrangement for such initial
audit/inspection or subsequent surveillance/audit/inspection.

1.1.18 SUSPENSION OR CANCELLATION OR REVOCATION OF AN AIR

OPERATOR CERTIFICATE
(a) An AOC shall remain suspended automatically:

1. Once there is no aircraft with valid Airworthiness Certificate and/or
Airworthiness Review Certificate (ARC) in its operations specifications;
or
2. when validity of the AOC exceeds; or
3. when validity of CAMO certificate of AOC holder exceeds; or
(b) An AOC shall be automatically cancelled:
1. if there is no Bangladeshi registered aircraft in its operations
specifications; or
2. if an AOC holder is unable to submit application along with required
documents for renewal of the AOC within maximum 06 (six) months of
its expiry.
(c) In the interest of safety, CAAB shall have right to suspend/cancel/revoke any
AOC and/or part thereof and/or privileges any time.
(d) An AOC shall be suspend/cancelled/revoked as a result of an enforcement
action.
(e) Any AOC cancelled or revoked must be surrendered to the Chairman, CAAB
within 15 (fifteen) days of cancellation or revocation.
Note 1: In case of suspension, privileges of the AOC mentioned in 1.1.9 (a), (c) & (d)
shall remain suspended.
Note 2: In case of revival of a suspended AOC, CAAB shall preserve the right to
decide, case by case taking into account the situation, the actions to be taken.
Note3: In case of revival of a cancelled/revoked AOC, the applicant/entity shall have
to submit a fresh application for NOC to attain a new AOC.
1.1.19 ACCESS FOR SURVEILLANCE, AUDIT, INSPECTION AND ANY OTHER

REGULATORY PURPOSE
(a) To determine continued compliance with the applicable regulations, the

applicant/AOC holder shall—
1. ensure CAAB’s access to its organizations, facilities, safety/security
activities, aircraft and the applicant/AOC holder shall facilitate the CAAB
to discharge regulatory duties and responsibilities.

2. ensure CAAB’s access to its contracted/sub-contracted facilities

associated with commercial air transport operations, airworthiness
management and maintenance of aircraft; and
3. ensure CAAB’s free and uninterrupted access to the flight deck of the
aircraft during flight operations.
(b) Each AOC holder shall provide to the CAAB a forward observer’s seat on
each of the AOC holder’s aircraft from which the flight crew’s actions and
conversations may be easily observed.
Note: The suitability of the seat location and the ability to monitor crewmember
actions, conversations and radio communications is determined by the CAAB.
1.1.20 CONDUCTING SURVEILLANCE, AUDIT AND INSPECTIONS
(a) The CAAB will conduct required surveillance, audit, inspections, visit at the
operators’ facilities as deemed necessary to determine the regulatory
compliances during the initial certification. After the issuance of AOC,
through surveillance/audit/inspections at operator’s facilities, CAAB will
ensure that the AOC holder complies with the applicable requirements taking
into account the operational and maintenance aspects.
(b) CAAB will conduct surveillance on the operations/activities of AOC holders
as per the consolidated checklists outlined with the CCL of ANO (AOC). In
case of findings (non-compliance to the CAAB requirements), CAAB will
inform the AOC holder accordingly. The AOC holders shall take the
necessary corrective actions in order to ensure continuous compliance of the
regulatory requirements. Failure of taking timely corrective action and/or
non-conformance or contravention with the regulatory requirement will result
in enforcement action.
(c) The applicant or AOC holder shall allow the CAAB to conduct surveillance,
audit, inspections, visit, at any time or place, to determine whether an AOC
holder is complying with the applicable laws, regulations and AOC terms and
conditions.
(d) The applicant or AOC holder shall make available at its principal base of
operations—
1. All portions of its current Air Operator Certificate;
2. All portions of its manuals in connection with operations, continuing
airworthiness management and maintenance;
3. A current listing that includes the location and individual positions
responsible for each record, document and report required to be kept by
the AOC holder under the applicable aviation law, regulations or
standards.

(e) The applicant or AOC holder shall ensure accomplishment of necessary

action(s) to allow CAAB at the contracted/sub-contracted (local and/or
foreign) facilities for audit, inspections, surveillance, visit.
1.1.21 EXPENDITURES FOR CONDUCTING SURVEILLANCE, AUDIT,

INSPECTION, MEETING
(a) An applicant or AOC holder shall make necessary arrangement for the
nominated CAAB officials to attend meeting and/or conduct surveillance,
audit, inspection as necessary at the operator’s facilities located at home
and/or abroad as deemed necessary by CAAB.
(b) Each AOC holder shall have to arrange at its own expenditure or borne the
costs/expenditures to be involved for air tickets, transportations,
accommodations, per diem, travel insurance, security pass etc. of the CAAB’s
nominated officials to conduct surveillance/audit/ inspection/meeting etc.
(c) In case of visit abroad for the purpose mentioned in this section, as per
appropriate regulations of the competent authority, applicant or AOC holder
shall deposit necessary costs/expenditures into the CAAB’s appropriate bank
account minimum 07 (seven) working days (or as prescribed by the
Chairman) before the planned departure date.
1.2 AIR OPERATOR CERTIFICATION AND CONTINUED VALIDITY

1.2.1 APPLICABILITY
Subpart 1.2 provides requirements applicable to the certification and continued

validity of all AOC holders.
[
1.2.2 ADMINISTRATION
1.2.2.1 BASE OF OPERATIONS
(a) Each AOC holder shall maintain a principal base of operations in Bangladesh.
(b) Each AOC holder that is authorized to conduct maintenance under CAAB
ANO (AW) Part-145 requirements shall maintain a principal base of
operations and principal base of maintenance either at the same location or at
separate locations in Bangladesh.
(c) Each AOC holder shall provide written notification of intent to the CAAB at
least 60 (sixty) days before it proposes to establish or change the location of
either base.

1.2.2.2 MANAGEMENT PERSONNEL REQUIRED FOR COMMERCIAL AIR

TRANSPORT OPERATIONS
(a) Each AOC holder shall have an accountable manager, acceptable to the
CAAB, who has corporate authority for ensuring that all flight operations,
continuing airworthiness management and maintenance activities can be
financed and carried out to the highest degree of safety standards required by
the CAAB.
(b) Each AOC holder shall have post holders with proven qualification,
competency and experience in civil aviation, available and serving full-time
in the such positions or their equivalent, as applicable. The mentioned post
holders shall have to be approved by CAAB before assigning for the
following positions:
1. Head of Flight Operations
2. Head of Safety
3. Head of Training
4. Head of Technical (Operations)
5. Head of Fleet
6. Head of Cabin Safety (if applicable)
7. Head of Ground Operations/Handling (if applicable)
8. Head of Dangerous Goods Handling (if applicable)
9. Head of Airlines Security
10. Head of Engineering/CAMO
11. Head of Maintenance/AMO (Not applicable when the operator is not
authorized to conduct maintenance)
12. Head of Quality Assurance.
13. Head of Safety Management System (other than accountable manager).
14. Airworthiness Review Staff
Note 1: “Competency in civil aviation” means that an individual shall have
academic &technical qualification and management experience acceptable to the
CAAB for the position served in compliance with relevant requirements of ANO
(OPS) B.2, CAAB ANO (AW)Part-M, CAAB ANO (AW)Part-145 and ANO on GHSP
etc. or any other circular/directives of CAAB.
Note 2:
(i) No person shall be responsible for more than 01(one) position of this
section in an AOC of category-A1.
(ii) In case of category-A2 of an AOC, a person may be allowed to take
the responsibility of any 01 (one) of the positions no: 6, 7 & 8 of this

section in addition to his/her responsibility subject to comply with the

relevant requirements of CAAB concerning qualification, knowledge,
competency and experience.
(iii) In case of category-C1 of an AOC, a person may be allowed to take
the responsibility of maximum 02 positions of this section subject to
comply with the relevant requirements of CAAB for both the positions
concerning qualification, knowledge, competency and experience.
(iv) In case of category B1, B2 and C2 of an AOC, a person may be
allowed to take the responsibility of maximum 02 positions of this
section subject to comply with the relevant requirements of CAAB for
both the positions concerning qualification, knowledge, competency
and experience. However, depending of the size of the organization,
Chairman, CAAB may allow an individual for more than 02 (two)
positions.
(v) No person shall be responsible for more than 01 (one)position where
conflict of interest exists.
(vi) Each AOC holder shall ensure compliance with the objective of
human factor principal while assigning a person for specific
responsibilities.
(c) The CAAB may approve positions or numbers of positions, other than those
listed, if the AOC holder is able to show that it can perform the operation with
the highest degree of safety under the direction of fewer or different
categories of management personnel due to the:
1. The kind of operations/activities involved;
2. The number of aircraft used; and
3. The area of operation.
(d) The individuals who serve in the positions required or approved under this
section and anyone in a position to exercise control over operations/activities
conducted under the AOC must:
1. Be qualified through training, experience, and expertise as per CAAB
approved procedure;
2. Discharge their duties to meet applicable legal requirements and to
maintain safe operations; and
3. Have, to the extent of their responsibilities, a full understanding of the
following materials with respect of the AOC holder’s operation:
(i) Aviation safety standards and safe operating practices;
(ii) The ANO (AOC);
(iii) The AOC holder’s operations specifications;

(iv) All appropriate maintenance and airworthiness requirements

of this Part;
(v) The manuals requirements of this Part.
(e) Each AOC holder must:
1. State in the general policy provisions of the operations
manual/CAME/MOE/GHSM etc. the duties, responsibilities and
authority of personnel required by this section;
2. List in the operations manual/CAME/MOE/GHSM etc. the names and
business addresses of the individuals assigned to those positions; and
1.2.2.3 QUALITY SYSTEM
(a) Each AOC holder shall establish quality system and designate head of quality
to monitor compliance with, and adequacy of, procedures required to ensure
safe operational practices and airworthy aircraft. Compliance monitoring
shall include a feedback system to the accountable manager to ensure
corrective action as necessary.
(b) Each AOC holder shall ensure that the quality system includes a quality
assurance program that contains procedures designed to verify that all
operations are being conducted in accordance with all applicable
requirements, standards and procedures.
(c) The quality system, and the head of quality, shall be acceptable to the CAAB
for necessary approval.
(d) Each AOC holder shall describe the quality system in relevant documentation
as outlined in IS: 1.2.2.3.
(e) Notwithstanding (a) above, the CAAB may accept the nomination of two
head of Quality assurance departments, one for operations and one for
CAMO. Head of quality assurance for operation may be known as head of
safety.
(f) Where the AOC holder is also an AMO, the AOC holder’s quality
management system may be combined with the requirements of an AMO and
submitted for acceptance to the CAAB.
1.2.2.4 SUBMISSION AND REVISION OF POLICY AND PROCEDURE MANUALS
(a) Each manual required by this ANO must:

1. Include instructions and information necessary to allow the personnel
concerned to perform their duties and responsibilities with a high degree
of safety;
2. Be in a form that is easy to revise and contains a system which allows
personnel to determine the current revision status of each manual;

3. Have a date of the last revision on each page concerned;

4. Not be contrary to any applicable BANGLADESH regulation and the
AOC holder’s operations specifications; and
5. include a reference to appropriate civil aviation regulations.
(b) Each AOC holder shall submit the proposed policy or procedure to the CAAB
at least 60 days prior to the date of intended implementation.
1.2.2.5 RETENTION OF RECORDS
(a) Each AOC holder shall retain the following records for the period specified
in IS: 1.2.2.5.
1. Flight and duty records.
2. Flight crew records.
3. Other AOC holder personnel for which a training program is required.
4. Fuel and oil records.
5. Maintenance records of the aircraft.
6. Operational flight plan.
7. Flight Preparation forms listed below —
(i) Completed load manifests.
(ii) Mass and balance records.
(iii) Dispatch releases.
(iv) Flight plans.
(v) Passenger manifests.
(vi) Weather reports.
8. Aircraft technical logbook, including the following sections listed below:
(i) Journey records section.
(ii) Maintenance records section.
(iii) Flight recorder records.
(iv) Quality system records.
(v) Dangerous goods transport document.
(vi) Dangerous goods acceptance checklist.
(vii) Records on cosmic and solar radiation dosage.
(viii) Other records as may be required by the CAAB.

(b) For the records identified in paragraph (a)(1),(2) and (3) above, the AOC
holder shall maintain:
1. Current records which detail the qualifications and training of all its
employees, and contract employees, involved in the operational control,
flight operations, ground operations and maintenance of the air operator.
2. Records for those employees performing crew member or flight
operations officer duties in sufficient detail to determine whether the
employee meets the experience and qualification for duties in commercial
air transport operations.
(c) Each AOC holder shall maintain records in a manner acceptable to the
CAAB.
1.2.2.6 COCKPIT VOICE AND FLIGHT DATA RECORDER RECORDS
(a) Each AOC holder shall retain:

1. The most recent flight data recorder calibration, including the recording
medium from which this calibration is derived; and
2. The flight data recorder correlation for one aircraft of any group of aircraft
operated by the AOC holder—
(i) That are of the same type;
(ii) On which the model flight recorder and its installation are the same;
and
(iii) On which there is no difference in type design with respect to the
original installation of instruments associated with the recorder.
Note: The flight data recorder calibration and the flight data recorder correlation
will be kept as part of the maintenance records for aircraft and its components.
(b) An Operator shall have to maintain documentation concerning parameter

allocation, conversion equations, periodic calibration and other
serviceability/maintenance information. The documentation needs to be
sufficient to ensure that accident investigation authorities have the necessary
information to read out the data in engineering units.
(c) In the event of an accident or incident requiring immediate notification of the
CAAB, the AOC holder shall remove and keep recorded information from
the cockpit voice recorder and flight data recorder for at least 60 days or, if
requested by the CAAB, for a longer period.

1.2.2.7 AIRCRAFT OPERATED BY THE AOC HOLDER
(a) The AOC holder shall list in its operations specifications the aircraft make,
model and series with the following list of authorizations, conditions and
limitations:
1. Issuing Authority contact details;
2. Operator name and AOC number;
3. Date of issue and signature of the Authority representative;
4. Aircraft model;
5. Types and areas of operations, and
6. Special limitations and authorizations.
(b) Each AOC holder shall apply to the CAAB for an amendment to its operations
specification in advance of any intended change of aircraft.
(c) Aircraft of another certificate holder operated under an interchange
agreement shall be incorporated to the operations specifications as required
by paragraph (a) above.
1.2.2.8 AIRCRAFT TECHNICAL LOG
(a) Each AOC holder shall have an aircraft technical log that is carried on the
aircraft that contains a journey records section and an aircraft maintenance
record section. The journey records section is further described in 1.3.6 and
the aircraft maintenance record section is further described in 1.4.8.
(b) There are examples of aircraft technical log in IS 1.2.2.8.
Note: The aircraft technical log may be computerized. The journey records section
and the maintenance record section may be combined.
1.2.2.9 COMPANY PROCEDURES INDOCTRINATION
(a) No person may serve nor may any AOC holder use a person in its employ
unless that person has completed the company indoctrination curriculum
approved by the CAAB, appropriate to that person’s duties and
responsibilities.
(b) The indoctrination curriculum shall include training in knowledge and skills
related to human performance, including co-ordination with other AOC
personnel.

1.2.2.10 SAFETY MANAGEMENT
(a) The AOC, CAMO, AMO shall implement a safety management system
acceptable to the CAAB that as a minimum:
1. Identifies safety hazards;
2. Ensures the implementation of remedial action necessary to maintain
agreed safety performance;
3. Provides for continuous monitoring and regular assessment of the safety
performance; and
4. Aims at a continuous improvement of the overall performance of the
safety management system.
(b) The safety management system shall clearly define lines of safety
accountability throughout the approved training organization, including a
direct accountability for safety on the part of senior management.
(c) The safety management system shall contain the components and elements
listed in IS 1.2.2.10.
1.2.2.11 FLIGHT SAFETY DOCUMENT SYSTEM
(a) An AOC holder shall establish a flight safety document system, approved by
the CAAB, for the use and guidance of operational personnel.
(b) The development and organization of a flight safety document system shall
contain the minimum elements of the outline provided in the IS: 1.2.2.11.
1.2.3 AIRCRAFT
1.2.3.1 ACQUISITION OF AIRCRAFT:
For Inclusion of any aircraft (New Type/Existing Type) in the Operations

Specification, the applicant or AOC holder shall apply to CAAB with the Appendix-
Q, required information & documents.
1.2.3.2 REGISTRATION OF AN AIRCRAFT INTO THE CIVIL AIRCRAFT

REGISTRY OF BANGLADESH
(a) Each applicant for AOC or the existing AOC holder shall ensure that at least
one aircraft is registered into the civil aircraft registry of Bangladesh to
achieve AOC and/or remain AOC valid.

(b) An aircraft shall be automatically de-registered from the civil aircraft registry
of Bangladesh if the aircraft does not have a valid Airworthiness Certificate
and Airworthiness Review Certificate for 02 (two) successive years.
(c) Each AOC holder shall comply with the requirements outlined in ANO on
registration and de-registration of aircraft for registration, de-registration,
change of ownership etc. of an aircraft.
1.2.3.3 AIRCRAFT DESIGN STANDARDS AND CERTIFICATION
(a) No aircraft shall enter into the civil aircraft registry of Bangladesh unless the
type of the aircraft is either certified or validated or accepted by CAAB in
accordance with the Airworthiness Code of Bangladesh outlined in ANO on
"Aircraft Design Standards".
(b) Primary Design Standards -Aircraft, Engines and Propellers
The primary airworthiness design standards in respect of aircraft, engines and
propellers are:
Normal, Utility, Acrobatic and Commuter FAR part 23 or EASA CS – 23 Or

(small or Light Aero plane) CS-VLA as applicable
Transport category aero planes (Large Aero FAR part 25 or EASA CS - 25
plane)
Small rotorcraft (Normal or Light category) FAR part 27 or EASA CS – 27 Or
CS-VLR as applicable
Large rotorcraft (transport category) FAR part 29 or EASA CS – 29
Engines FAR part 33 or EASA CS- E
Propellers FAR part 35 or EASA CS - P
Auxiliary power unit EASA CS –APU
Sailplanes or Powered sailplanes FAR part 23 or EASA CS - 22
Manned free balloons FAR part 31
Hot Air Balloons EASA CS -31 HB
(c) The Chairman, CAAB may issue a type certificate or validate/accept a type
certificate issued by the competent authority of the state of design of the
aircraft in respect of an aircraft type upon satisfactory result of the inspection
by nominated CAAB inspectors at the aircraft manufacturing facility.

1.2.3.4 NO OBJECTION TO IMPORT AN AIRCRAFT
(a) No person and/or AOC holder shall proceed to import an aircraft in

Bangladesh unless CAAB issues a No Objection Certificate (NOC) in
respect of the aircraft. The applicant shall have to apply to CAAB as per
Appendix-T for such NOC along with the appropriate documents to learn
the current status of the aircraft in compliance with the design standard and
to conform the compliance with the requirements on “Age Restriction of an
Aircraft to be imported in Bangladesh”.
(b) Upon satisfactory submission of the required information/documents by the
applicant/AOC holder, CAAB may issue a NOC to import the aircraft in
Bangladesh.
1.2.3.5 AGE RESTRICTION OF AN AIRCRAFT TO BE IMPORTED IN

BANGLADESH
(a) No person shall import an aircraft on purchase/dry/wet lease arrangement

for the operation under an AOC issued or to be issued by CAAB unless the
aircraft meets the following requirements of CAAB on age restriction of an
aircraft.
(b) Age limit of aircraft on Commercial Air Transport Operation of Aeroplane
or Commercial Air Transport Helicopter Operations:
1. Pressurized/un-pressurized aircraft to be utilized for carriage of Persons,
on Purchase / dry / wet lease arrangement shall:
not be more than 15 (fifteen) years in age or has completed not more than
70% (seventy percent) of the DSG/DSO/ESL, anyone of the three is
acceptable, in terms age or flight cycle/ flight hours, whichever is earlier.
2. Pressurized/un-pressurized aircraft to be utilized for carriage of Cargo
only, on Purchase / dry / wet lease arrangement shall:
not be more than 25 (twenty-five) years in age or has completed not more
than 75% (seventy-five) of the DSG/DSO/ESL, anyone of the three is
acceptable, in terms age or flight cycle/ flight hours, whichever is earlier.
Note: If the manufacturer does not define DSG/DSO/ESL (anyone of the three is
acceptable) in terms flight cycle or flight hours, in that case age restriction
concerning calendar years will be applicable.
(c) Date of age of the aircraft shall be calculated on the date of submission of a
complete application for No Objection Certificate/Authorization as per
Appendix-T.

(d) In case of failure of submission of a complete application along with all

required documents in full compliance with the Appendix-T, the age of the
aircraft shall be calculated on the date of submission of total compliant
documents.
1.2.3.6 AUTHORISED AIRCRAFT
(a) No AOC holder shall operate an aircraft in commercial air transport under
the privileges of AOC issued by CAAB unless that the aircraft has an
appropriate current airworthiness certificate & the valid airworthiness
review certificate and fit for the intended operations complying with the
applicable airworthiness requirements for these operations, including those
related to identification and equipment.
(b) No AOC holder shall operate any specific type of aircraft in commercial air
transport in Bangladesh until it has completed satisfactorily the process of
type certification/validation/acceptance and included in OPS SPEC.
(c) No AOC holder shall operate an aircraft unless full compliance with the
applicable requirements outlined in ANO (AW) Part-21 for the issue of
Airworthiness Certificate in respect of an aircraft to be operated under the
privileges of the AOC.
(d) No AOC holder shall operate an aircraft unless full compliance with the
applicable requirements outlined in ANO (AW) Part-M for the
issue/renewal of Airworthiness Review Certificate in respect of an aircraft
to be operated under the privileges of the AOC.
(e) No AOC holder shall operate an aircraft unless full compliance with the
applicable requirements outlined in ANO (AW) Part-M, ANO (AW)Part-
145 and ANO (AW) Part-21 for initial issue of airworthiness certificate,
airworthiness management, maintenance actions of an aircraft to be
operated under the privileges of the AOC.

1.2.3.7 AIRCRAFT LEASING

(a) Any lease-in:
1. The operator shall seek the Authority’s approval before engaging in

aircraft operational lease arrangements (i.e. dry/wet or damp leases).
2. No applicant or AOC holder shall lease-in aircraft from any country

under significant safety concern of ICAO or from an operator having
operational restrictions imposed by the state of operator.
3. An aircraft under any valid lease agreement with Bangladeshi AOC
holder shall not be operated by any other operator of Bangladesh or any
other state in any arrangement except sub-lease agreement.
(b) Wet or damp lease-in:
1. The applicant or AOC holder for the approval of the wet or damp lease-
in of an aircraft shall demonstrate to the CAAB that:
(i) An operational need has been identified;
(ii) The operator of the aircraft holds a valid AOC issued in accordance
with ICAO Annex 6;
(iii) The aircraft has a valid C of A issued in accordance with ICAO
Annex 8.
2. A memorandum of understanding or agreed minutes shall be signed
between CAAB and the competent authority of the state of operator
and/or the state of registry (as applicable) of wet or damp leased-in
aircraft on the responsibilities of the state of the operator and the state
of registry including maintaining safety standard of the aircraft.
Approval of wet or damp lease-in arrangement shall also be subject to
the satisfactory result of the inspection to be conducted by CAAB
inspectors at the principal place of operations and maintenance of the
AOC holder under which the aircraft operates.
3. No applicant or AOC holder shall conduct wet or damp leased operation
unless CAAB issues an authorization after complying all applicable
requirements.
4. The authorization shall be kept in the aircraft during its flight operation
under wet lease arrangement.
5. The authorization of CAAB shall be suspended or revoked whenever
the AOC of the lessor or lessee is suspended or revoked.

(c) Dry lease-in:
1. An applicant or AOC holder for the approval of the dry lease-in of an

aircraft registered in a foreign country shall demonstrate to the CAAB
that:
(i) An operational need has been identified;
(ii) Compliance with the applicable requirements of CAAB is ensured;

and
(iii) The aircraft is equipped in accordance with the applicable

requirements of CAAB for Air Operations.
2. The approval of a dry lease-in arrangement shall be suspended or

revoked whenever the certificate of airworthiness of the aircraft is
suspended or revoked.
(d) Wet or damp lease-out:
Prior to the wet or damp lease-out of an aircraft, the AOC holder shall notify
the CAAB.
(e) Dry lease-out:
AOC holder intending to dry lease-out one of its aircraft shall apply for prior
approval of the CAAB. The application shall be accompanied by copies of
the intended lease agreement or description of the lease provisions, except
financial arrangements, and all other relevant documentation.
(f) Applicant or AOC holder shall apply for the authorization of the flight
operation under wet or damp lease agreement as per Appendix-T of the
ANO (AOC).
Note: See IS: 1.2.3.7 for additional requirements on aircraft leasing.
1.2.3.8 AIRCRAFT INTERCHANGE
(a) No AOC holder may interchange aircraft with another AOC holder without
the approval of the CAAB.
(b) See IS: 1.2.3.8 for requirements pertaining to aircraft interchange
agreements approved by the CAAB.

1.2.3.9 EMERGENCY EVACUATION DEMONSTRATION
(a) AOC holder shall use an aircraft type and model in commercial air transport
passenger-carrying operations unless it has first conducted, for the CAAB,
an emergency evacuation demonstration for the configuration in 90 seconds
or less.
(b) AOC holder shall use a land plane in extended overwater operations unless
it has first demonstrated to the CAAB that it has the ability and equipment
to efficiently carry out its ditching procedures.
Note: See IS: 1.2.3.9 for additional requirements concerning emergency
evacuation demonstrations.
1.2.3.10 DEMONSTRATION FLIGHTS
(a) No AOC holder shall operate an aircraft type in commercial air transport
unless it first conducts satisfactory demonstration flights for the CAAB in
that aircraft type.
(b) No AOC holder shall operate an aircraft in a designated special area, or
using a specialized navigation system, unless it conducts a satisfactory
demonstration flight for the CAAB.
(c) Demonstration flights required by paragraph (a) shall be conducted in
accordance with the regulations applicable to the type of operation and
aircraft type used.
(d) The CAAB may authorize deviations from this section if the CAAB finds
that special circumstances make full compliance with this section
unnecessary.
Note: See IS: 1.2.3.10 for additional requirements concerning demonstration
flights.

1.2.3.11 ON BOARD DOCUMENTS
Each AOC holder shall ensure that the following documents (original) are available
in the aircraft during flight operation:
(a) CAAB’s certified True Copy of AOC and operations specification of the
particular aircraft;
(b) Certificate of Registration;
(c) Certificate of Airworthiness and Airworthiness Review Certificate;
(d) Noise Certificate;
(e) Radio Station License;
(f) Insurance Certificate;
(g) Certificate of Release to Service;
(h) Aircraft Technical Log;
(i) Aircraft Flight Manual;
(j) Minimum Equipment List;
(k) Differed Defect List;
(l) List of the Crews on board;
(m) The appropriate licenses for each member of the crew;
(n) If the aircraft carries passengers, a list of their names and places of
embarkation and destination;
(o) If the aircraft carries cargo, a manifest and detailed declarations of the cargo;
(p) Any other documents specified by CAAB time to time.

1.2.4 FACILITIES AND OPERATIONS SCHEDULES
1.2.4.1 FACILITIES
(a) Each AOC holder shall maintain operational and airworthiness support
facilities at the main operating base, appropriate for the area and type of
operation.
(b) The applicant or Each AOC holder shall arrange appropriate ground
handling facilities at each airport used to ensure the safe servicing and
loading of its flights. To this effect an aircraft handling manual has to be
developed which should include training requirements,
contracting/subcontracting policies (if any), handling processes, procedures
and practices for all ground handling operations. The applicant or AOC
holder shall ensure compliance with the requirements of CAAB concerning
ground handling outlined in the ANO on Ground Handling Service 2018.
The privileges of AOC as mentioned in section 1.1.9 (g) shall remain
suspended in case of failure of having an appropriate valid license as per
ANO on Ground Handling Service.
1.2.4.2 OPERATIONS SCHEDULES
In establishing flight operations schedules, each AOC holder conducting scheduled

operations shall allow enough time for the proper servicing of aircraft at
intermediate stops, and shall consider the prevailing winds en route and cruising
speed for the type of aircraft. This cruising speed may not be more than that
resulting from the specified cruising output of the engines.

1.3 AOC FLIGHT OPERATIONS MANAGEMENT
1.3.1 APPLICABILITY
Subpart 1.3 provides those certification requirements that apply to management of

flight operations personnel and their functions.
1.3.2 OPERATIONS MANUAL
(a) Each AOC holder shall issue to the crew members and persons assigned
operational control functions, an Operations Manual approved by the
CAAB.
(b) The Operations Manual shall contain the overall (general) company policies
and procedures regarding the flight operations it conducts.
(c) Each AOC holder shall prepare and keep current an Operations Manual
which contains the operations’ procedures and policies for the use and
guidance of its personnel.
(d) Each AOC holder shall issue the Operations Manual, or pertinent portions,
together with all amendments and revisions to all personnel that are required
to use it.
(e) No person may provide for use of its personnel in commercial air transport
any Operations Manual or portion of this manual which has not been found
approved for the AOC holder by the CAAB.
(f) Each AOC holder shall ensure that the contents of the Operations Manual
include at least those subjects designated by the CAAB that are applicable
to the AOC holder’s operations.
(g) Unless otherwise acceptable to the CAAB, each AOC holder shall provide
an Operations Manual containing information on operations administration
and supervision, accident prevention and flight safety program, personnel
training, flight crew and cabin crew member fatigue and flight and duty time
limitations, flight operations including operational flight planning, airplane
performance, routes, guides and charts, minimum flight altitudes,
aerodrome operating minima, search and rescue, dangerous goods,
navigation, communications, security, and human factors. The operations
manual shall encompass the matters set forth above. The operations manual
may be published in parts, as a single document, or as a series of volumes.
Specific subjects are listed below. Subjects presented with reference to a
specific section shall be addressed in accordance with the requirements of
the referenced section.
1. Training Program. (1.3.4)
2. Aircraft Operating Manual. (1.3.5)
3. Minimum Equipment List and Configuration Deviation List. (1.3.13)

4. Aircraft Performance Planning Manual. (1.3.14)

5. Route Guide. (1.3.22)
6. Dangerous Goods Procedures.
7. Accident/Incident Reporting Procedures.
8. Security Procedures.
9. Aircraft Loading and Handling Manual. (1.3.16)
10. Cabin Crew Member Manual (if required). (1.3.19)
(h) The Operations Manual shall conform compliance to the requirements
outlined in IS: 1.3.2 and ANO (OPS) B1.
1.3.3 FLIGHT CREW QUALIFICATIONS
(a) Each AOC holder shall detail flight crew member. No person shall serve as
a flight crew member, on an air transport operation, unless the person holds
the appropriate license and rating as per the applicable rules of the Civil
Aviation Rules and the ANOs of CAAB.
(b) Each person authorized to perform an air transport operations outside
Bangladesh under an AOC issued by CAAB shall have in his or her
possession the appropriate flight crew license of CAAB.
1.3.4 TRAINING PROGRAM
(a) Each AOC holder shall ensure that all operations personnel are properly
instructed in their duties and responsibilities and the relationship of such
duties to the operation as a whole.
(b) Each AOC holder shall have a training program manual approved by the
CAAB containing the general training, checking, and record keeping
policies.
(c) Each AOC holder shall have approval of the CAAB prior to using a training
curriculum for the purpose of qualifying a crewmember, or person
performing operational control functions, for duties in commercial air
transport.
(d) Each AOC holder shall submit to the CAAB any revision to an approved
training program, and shall receive written approval from the CAAB before
that revision can be used.
(e) The training program manual shall conform to the requirements outline in
IS: 1.3.4 and ANO (OPS) B1(Part-D).

1.3.5 AIRCRAFT OPERATING MANUAL
(a) Each AOC holder or applicant shall submit proposed aircraft operating
manuals for each type and variant of aircraft operated, containing the
normal, abnormal and emergency procedures relating to the operation of the
aircraft for approval by the CAAB.
(b) Each Aircraft Operating Manual shall be based upon the aircraft
manufacturer’s data for the specific aircraft type and variant operated by the
AOC holder and shall include specific operating parameters, details of the
aircraft systems, and of the check lists to be used applicable to the operations
of the AOC that are approved by the CAAB. The design of the manual shall
observe human factors principles.
(c) The Aircraft Operating Manual shall be issued to the flight crewmembers
and persons assigned operational control functions to each aircraft operated
by the AOC.
(d) The Aircraft Operating Manual may conform to the requirements outlined
in IS: 1.3.5 and ANO 6-1.
1.3.6 AIRCRAFT TECHNICAL LOG ENTRIES – JOURNEY RECORDS

SECTION
(a) Each AOC holder shall use an aircraft technical log containing a journey
records section which includes the following information for each flight:
(See 1.4.8 for maintenance records section of the aircraft technical log).
1. Aircraft nationality and registration;
2. Date;
3. Names of crewmembers;
4. Duty assignments of crewmembers;
5. Place of departure;
6. Place of arrival;
7. Time of departure;
8. Time of arrival;
9. Hours of flight;
10. Nature of flight (private, aerial work, scheduled, non-scheduled);
11. Incidents, observations, if any; and
12. Signature of person in charge.
(b) Entries in the journey logbook shall be made currently and in ink.

(c) Completed journey log books shall be retained to provide a continuous

record of the last 2 years operations.
1.3.7 DESIGNATION OF PIC FOR COMMERCIAL AIR TRANSPORT
(a) The AOC holder shall, for each commercial air transport operation,
designate in writing one pilot as the PIC.
(b) PIC and cockpit crew member shall wear a distinctive uniform other than
cabin crew members that allows to perform their duties during a passenger
evacuation drill.
1.3.8 REQUIRED CABIN CREW MEMBERS
(a) The AOC holder shall schedule, and the PIC shall ensure, that the minimum
numbers of required cabin crew members are on board for each type of
airplane, based on seating capacity or the number of passengers carried, in
order to effect a safe and expeditious evacuation of the airplane and the
necessary functions to be performed in an emergency or in a situation
requiring emergency evacuation.
(b) Cabin crew member shall wear a distinctive uniform other than cockpit crew
members that allows to perform safety duties during a passenger evacuation
drill; and
(c) The number of cabin crew members may not be less than the minimum
established in the AOC holder’s cabin crew member manual
approved/accepted by CAAB or the following, whichever is greater—
1. For a seating capacity of 20 to 50 passengers: 1 cabin crew member;
and
2. One additional cabin crew member for each unit, or part of a unit, of 50
passenger seat capacity.
(d) When passengers are on board a parked aircraft, the minimum number of
flight attendants shall be one-half that required for the flight operation, but
never less than one cabin crew member (or another person qualified in the
emergency evacuation procedures for the aircraft).
(e) The applicant or AOC holder shall ensure compliance with the CAAB’s
requirements on cabin safety system outlined in the ANO 6-1, Chapter-12.
Note: Where one-half would result in a fractional number, it is permissible to round
down to the next whole number.

1.3.9 CARRIAGE OF SPECIAL SITUATION PASSENGERS
No AOC holder may allow the transportation of special situation passengers except:
(a) As provided in the AOC holder’s Operations Manual procedures; and
(b) With the knowledge and concurrence of the PIC.
1.3.10 CREW MEMBER CHECKING AND STANDARDISATION PROGRAM
(a) Each AOC holder shall have a program of checking and standardization of
crew members approved by the CAAB.
(b) An AOC holder shall check pilots’ proficiency on those maneuvers and
procedures that are prescribed by the CAAB for pilot proficiency checks,
which shall include emergency procedures and, where applicable,
instrument flight rules.
Note 1: A standardized process is defined to address the operator unique fleet
differences and compliance methods.
Note 2: See ANO 6-1, Chapter-9 for specific checking requirements.
1.3.11 RESERVED
1.3.12 COCKPIT CHECK PROCEDURE
(a) Each AOC holder shall issue to the flight crews and make available on each
aircraft, the checklist procedures approved by the CAAB appropriate to for
the type and variant of aircraft.
(b) Each AOC holder shall ensure that approved procedures include each item
necessary for flight crew members to check for safety before starting
engines, taking off, or landing, and for engine and systems abnormalities
and emergencies.
(c) Each AOC holder shall ensure that the checklist procedures are designed so
that a flight crew member will not need to rely upon his memory for items
to be checked.
(d) Each AOC holder shall make the approved procedures readily useable in the
cockpit of each aircraft and the flight crew shall be required to follow them
when operating the aircraft.
Note 1: Checklists are part of the Aircraft Operating Manual, which is a part of
the Operations Manual of the AOC and is approved by the CAAB.
Note 2: See ANO 6-1, Chapter-4 for further requirements.

1.3.13 MINIMUM EQUIPMENT LIST AND CONFIGURATION DEVIATION

LIST
(a) Each AOC holder shall provide for the use of the flight crew members,
maintenance personnel and person’s assigned operational control functions
during the performance of their duties, an MEL approved by the CAAB.
(b) The MEL shall be specific to the aircraft type and variant which contains
the circumstances, limitations and procedures for release or continuance of
flight of the aircraft with inoperative components, equipment or
instruments.
(c) Each AOC holder may provide for the use of flight crew members,
maintenance personnel and persons assigned operational control functions
during the performance of their duties a Configuration Deviation List (CDL)
specific to the aircraft type if one is provided and approved by the State of
Design. An AOC Holder operations manual shall contain those procedures
acceptable to the CAAB for operations in accordance with the CDL
requirements.
1.3.14 PERFORMANCE PLANNING MANUAL
(a) Each AOC holder shall provide for the use of the flight crew members and
persons assigned operational control functions during the performance of
their duties; a performance planning manual acceptable to the CAAB.
(b) The performance planning manual shall be specific to the aircraft type and
variant and shall contain adequate performance information to accurately
calculate the performance in all normal phases of flight operation.
Note: See ANO 6-1, Chapter-5 for specific on the performance planning manual.
1.3.15 PERFORMANCE DATA CONTROL SYSTEM
(a) Each AOC holder shall have a system approved by the CAAB for obtaining,
maintaining and distributing to appropriate personnel current performance
data for each aircraft, route and airport that it uses.
(b) The system approved by the CAAB shall provide current obstacle data for
departure and arrival performance calculations.
Note: See ANO 6-1, Chapter-5 for specific requirements.

1.3.16 AIRCRAFT LOADING, MASS AND BALANCE
(a) Each AOC holder shall provide for the use of the flight crew members,
ground handling personnel and persons assigned operational control
functions during the performance of their duties, an aircraft handling and
loading manual acceptable to the CAAB.
(b) This manual shall be specific to the aircraft type and variant and shall
contain the procedures and limitations for servicing and loading of the
aircraft.
(c) No person or AOC holders shall operate an aircraft unless all loads carried
are properly distributed and safely secured.
(d) No person or AOC holders shall operate an aircraft unless the calculations
for the mass of the Aeroplane and Centre of gravity location indicate that
the flight can be conducted safely, taking into account the flight conditions
expected.
(e) For commercial air transport operations, no PIC shall commence a flight
unless the PIC is satisfied that the loading and mass and balance calculations
contained in the load manifest are accurate and comply with the aircraft
limitations.
(f) No person or AOC holders shall operate an aircraft unless the aircraft has
been re-weighed and complied with the applicable requirements outlined in
ANO (AW) Part-M.
(g) Each AOC holder shall ensure that the period of re-weighing of the aircraft
shall not be more than 05 (five) years.
1.3.17 MAXIMUM ALLOWABLE MASS TO BE CONSIDERED ON ALL LOAD
MANIFESTS
(a) PIC shall ensure that the takeoff mass for a flight does not exceed the
maximum allowable takeoff mass—
(b) For the specific runway and conditions existing at the takeoff time; and
(c) Considering anticipated fuel and oil consumption that allows compliance
with applicable en-route performance, landing mass, and landing distance
limitations for destination and alternate aerodromes.
Note: Depending on the size and scope of the AOC operations, the aircraft loading
and balance/handling manual may be either a stand-alone document or contained
in the Aircraft Flight Manual.
1.3.18 MASS AND BALANCE DATA CONTROL SYSTEM
Each AOC holder shall have a system approved by the CAAB for obtaining,
maintaining and distributing to appropriate personnel current information regarding
the mass and balance of each aircraft operated.

Note: See ANO 6-1 Chapter 4.14 & ANO (OPS) B1 GM Section-14 for further
requirements
1.3.19 CABIN CREW MEMBER MANUAL
(a) The AOC holder shall issue to the cabin crew members and provide to
passenger agents/passenger handling agents during the performance of their
duties, a cabin crew member manual acceptable to the CAAB.
(b) The cabin crew member manual shall contain those operational policies and
procedures applicable to cabin crew members and the carriage of
passengers.
(c) The AOC holder shall issue to the cabin crew members, a manual specific
to the aircraft type and variant which contains the details of their normal,
abnormal, emergency procedures and the location & operation of
emergency equipment (quantity, serviceability & use), safety information
briefing, procedures for handling infants and children and disabled persons,
exit row seating program, cabin storage of carry-on baggage and cargo,
cabin crew duties and responsibilities procedures (unruly passenger and
crowed control), doors, drugs, electronic devices, dangerous goods, lights,
turbulence, CRM, survival, hijacking, weapons, first aid, aviation security,
SMS, oxygen: use & need, fire prevention & control, and evacuation
procedure.
Note: These manuals may be combined into one manual for use by the cabin crew
members.
1.3.20 PASSENGER BRIEFING CARDS
(a) Each AOC holder shall carry on each passenger carrying aircraft, in
convenient locations for the use of each passenger, printed cards
supplementing the oral briefing and containing—
1. Diagrams and methods of operating the emergency exits;
2. Other instructions necessary for use of the emergency equipment, and
3. Information regarding the restrictions and requirements associated with
sitting in an exit seat row.
(b) Each AOC holder shall ensure that each card contains information that is
pertinent only to the type and variant of aircraft used for that flight.
Note: See IS: 1.3.20 for specific information to be included on passenger
information cards regarding exit row seating.

1.3.21 AERONAUTICAL DATA CONTROL SYSTEM
Each AOC holder shall have a system approved by the CAAB for obtaining,
maintaining and distributing to appropriate personnel current aeronautical data for
each route and aerodrome that it uses.
See IS: 1.3.21 for the specific aerodrome information to be contained in the
aeronautical data control system.
1.3.22 ROUTE GUIDE
(a) Each AOC holder shall provide for the use of the flight crew members and
persons assigned operational control functions during the performance of
their duties, a route guide and aeronautical charts approved by the CAAB.
(b) The AOC holder shall keep the route guide and aeronautical charts current
and appropriate for the proposed types and areas of operations to be
conducted by the AOC holder. The route guide is issued as part of the
operations manual or maybe separate.
(c) Each route guide shall contain at least the information outlined in IS: 1.3.22.
Note: See ANO (OPS) B1, Chapter-C for specific requirements.
1.3.23 WEATHER REPORTING SOURCES
(a) Each AOC holder shall use sources approved by CAAB for the weather
reports and forecasts used for decisions regarding flight preparation, routing
and terminal operations.
(b) For passenger carrying operations, the AOC holder shall have an approved
system for obtaining forecasts and reports of adverse weather phenomena
that may affect safety of flight on each route to be flown and airport to be
used.
Note: See IS: 1.3.23 for sources of weather reports satisfactory for flight planning
or controlling flight movement.
1.3.24 DEICING AND ANTI-ICING PROGRAM
(a) Each AOC holder planning to operate an aircraft in conditions where frost,
ice, or snow may reasonably be expected to adhere to the aircraft shall:
1. Use only aircraft adequately equipped for such conditions;
2. Ensure flight crew is adequately trained for such conditions; and

3. Have an approved ground deicing and anti-icing program.

(b) Detailed for detailed requirements pertaining to the AOC holder's deicing
program is available in IS: 1.3.24.
Note: See ANO (OPS) B1 Section-4.15 & 15 (GM) for further requirements.
1.3.25 FLIGHT SUPERVISION AND MONITORING SYSTEM
(a) Each AOC holder shall have an adequate system approved by the CAAB
for proper dispatch and monitoring of the progress of the flights.
(b) The dispatch and monitoring system shall have enough dispatch centers,
adequate for the operations to be conducted, located at points necessary to
ensure adequate flight preparation, dispatch and in-flight contact with the
flight operations.
(c) Each AOC holder shall provide enough qualified flight operations officers
at each dispatch centre to ensure proper operational control of each flight.
(d) Detailed requirements pertaining to the AOC holder’s flight monitoring
system is available in IS: 1.3.25.
1.3.26 MANAGING FATIGUE-RELATED SAFETY RISKS
(a) For the purpose of managing fatigue-related safety risks, an AOC holder
shall establish either:
1. flight time, flight duty period, duty period and rest period limitations that
are within the prescriptive fatigue management regulations of CAAB; or
2. a Fatigue Risk Management System (FRMS) in compliance with the
followings:
(i) Operators implementing an FRMS to manage fatigue-related safety
risks shall, as a minimum:
a. Incorporate scientific principles and knowledge within the FRMS;
b. Identify fatigue-related safety hazards and the resulting risks on an
ongoing basis;
c. Ensure that the remedial actions, necessary to effectively mitigate
the risks associated with the hazards, are implemented promptly;
d. Provide for continuous monitoring and regular assessment of the
mitigation of fatigue risks achieved by such actions; and
e. Provide for continuous improvement to the overall performance of
the FRMS.
or,

3. An FRMS in compliance with sub-paragraph-2(i) and the application

requirements of CAAB for the remainder of its operations.
(b) Where the operator adopts prescriptive fatigue management regulations for
part or all of its operations, the CAAB may approve, in exceptional
circumstances, variations to these regulations on the basis of a risk
assessment provided by the operator. Approved variations shall provide a
level of safety equivalent to, or better than that achieved through the
prescriptive fatigue management regulations.
(c) The CAAB shall approve an operator’s FRMS before it may take the place
of any or all of the prescriptive fatigue management regulations. An
approved FRMS shall provide a level of safety equivalent to, or better than,
the prescriptive fatigue management regulations.
(d) Operators using an FRMS must adhere to the following provisions of the
FRMS approval process that allows the CAAB to ensure that the approved
FRMS meets the applicable requirements:
1. Establish maximum values for flight times and/or flight duty period(s)
and duty period(s), and minimum values for rest periods that shall be
based upon scientific principles and knowledge, subject to safety
assurance processes.
2. Adhere to CAAB mandates to decrease maximum values and increase
in minimum values in the event that the operator’s data indicates these
values are too high to too low, respectively; and
3. Provide justification to the CAAB for any increase in maximum values
or decrease in minimum values based on accumulated FRMS experience
and fatigue-related data before such changes will be approved by the
CAAB.
(e) Operators implementing an FRMS to manage fatigue-related safety risks
shall, as a minimum:
1. Incorporate scientific principles and knowledge within the FRMS;
2. Identify fatigue-related safety hazards and the resulting risks on an
ongoing basis;
3. Ensure that the remedial actions, necessary to effectively mitigate the
risks associated with the hazards, are implemented promptly;
4. Provide for continuous monitoring and regular assessment of the
mitigation of fatigue risks achieved by such actions; and
5. Provide for continuous improvement to the overall performance of the
FRMS.
Note: See detailed IS: 1. 3.26 requirements pertaining to FRMS.

1.3.27 COMMUNICATIONS FACILITIES
(a) Each AOC holder’s flights shall be able to have two-way radio
communications with all ATC facilities along the routes and alternate routes
to be used.
(b) For passenger carrying operations, each AOC holder shall be able to have
rapid and reliable radio communications with all flights over the AOC’s
entire route structure under normal operating conditions. This radio
communication system shall be independent from the ATC system.
(c) Each AOC holder engaged in international air navigation shall at all times
have available for immediate communication to rescue coordination centers,
information on the emergency and survival equipment carried on board any
of their airplanes including, as applicable —
1. The number, color and types of life rafts and pyrotechnics;
2. Details of emergency water and medical supplies; and
3. The type and frequencies of the emergency portable radio equipment.
1.3.28 ROUTES AND AREAS OF OPERATION
(a) An AOC holder may conduct operations only along such routes and within
such areas for which—
1. Ground facilities and services, including meteorological services, are
provided which are adequate for the planned operation;
2. The performance of the aircraft intended to be used is adequate to
comply with minimum flight altitude requirements;
3. The equipment of the aircraft intended to be used meets the minimum
requirements for the planned operation;
4. Appropriate and current maps and charts are available;
5. If two-engine aircraft are used, adequate airports are available within the
time/distance limitations; and
6. If single-engine aircraft are used, surfaces are available which permit a
safe forced landing to be executed.
(b) No person or AOC holder may conduct commercial air transport operations
on any route or area of operation unless those operations are in accordance
with any restrictions imposed by the CAAB.

1.3.29 NAVIGATIONAL ACCURACY
(a) Each AOC holder shall ensure, for each proposed route or area, that the
navigational systems and facilities it uses are capable of navigating the
aircraft—
(b) Within the degree of accuracy required for ATC; and
(c) To the airports in the operational flight plan within the degree of accuracy
necessary for the operation involved.
(d) In situations without adequate navigation systems reference, the CAAB may
authorize day VFR operations that can be conducted safely by pilotage
because of the characteristics of the terrain.
(e) Except for those navigational aids required for routes to alternate airports,
the CAAB will list in the AOC holder's operations specifications non visual
ground aids required for approval of routes outside of controlled airspace.
(f) Non-visual ground aids are not required for night VFR operations on routes
that the certificate holder shows have reliably lighted landmarks adequate
for safe operation.
(g) Operations on route segments where the use of celestial or other specialized
means of navigation is required shall be approved by the CAAB.

1.4 AOC CONTINUING AIRWORTHINESS MANAGEMENT AND MAINTENANCE

REQUIREMENTS
1.4.1 APPLICABILITY
This Subpart provides those certification and continuing airworthiness management

& maintenance requirements that apply to an AOC holder utilizing a CAMO and/or
a Part-145 approved maintenance organization.
1.4.2 AIRWORHTINESS MANAGEMENT AND MAINTENANCE

RESPONSIBILITY
(a) Each AOC holder is responsible for the continuing airworthiness of an

aircraft and shall ensure that no flight takes place unless:
1. The aircraft is maintained in an airworthy condition;
2. The airworthiness certificate and the airworthiness review certificate
remain valid in compliance with ANO (AW) Part-21 and ANO (AW)
Part-M respectively;
3. Any operational and emergency equipment fitted is correctly installed
and serviceable or clearly identified as unserviceable, and;
4. The maintenance of the aircraft is performed in accordance with the
approved maintenance program as specified in ANO (AW) Part-M
M.A.302;
5. Assuring the accomplishment of pre-departure inspections;
6. Assuring the correction of any defect and/or damage affecting safe
operation of an aircraft to an approved standard, taking into account the
MEL and CDL if available for the aircraft type;
7. The analysis of the effectiveness of the AOC holder's approved aircraft
maintenance program;
8. Assuring the accomplishment of any operational directive, airworthiness
directive and any other continued airworthiness requirement made
mandatory by the CAAB; and
9. Assuring the accomplishment of modifications in accordance with an
approved standard and, for non-mandatory modifications, the
establishment of an embodiment policy.
(b) Each AOC holder shall ensure that the Certificate of Airworthiness and the
Airworthiness Review Certificate for each aircraft operated remains valid in
respect to:
1. The requirements in paragraph (a);
2. The expiration date of the Certificate; and

3. Any other maintenance condition specified in the Certificate.

(c) Each AOC holder shall ensure that the requirements specified in paragraph
(a) are performed in accordance with procedures approved by or acceptable
to the CAAB.
(d) Each AOC holder shall ensure that the maintenance, preventive
maintenance, and modification of its aircraft/aeronautical products are
performed in accordance with its continuing airworthiness management
exposition or equivalent and/or current instructions for continued
airworthiness, and applicable aviation regulations.
(e) Each AOC holder shall ensure compliance with the applicable requirements
of ANO (AW) Part-145 while the AOC holder holds a CAAB Part-145
approved maintenance organization certificate.
(f) Each AOC holder may make an arrangement with another person or entity
for the performance of any maintenance, preventive maintenance, or
modifications; but shall remain responsible of all work performed under
such arrangement. Agreement of such arrangement shall have to be
approved by CAAB.
(g) Each AOC holder shall have its aircraft maintained and released to service
by either an AMO certificated under ANO (AW) Part-145 requirements.
(h) Each AOC holder shall ensure compliance with the applicable requirements
outlined in CAAB ANO (AW) Part-M and CAAB ANO (AW) Part-21.
(i) Each AOC holder operating aeroplane over 5700 kg shall establish a system
acceptable to CAAB to monitor and assess maintenance and operational
experience with respect to continuing airworthiness. The system shall
include the provision of reporting to the state of registry of the aircraft
operated by the AOC holder.
(j) Each AOC holder shall establish a system acceptable to CAAB to obtain
and assess continuing airworthiness information and recommendations of
the aircraft type design organization.
1.4.3 APPROVAL AND ACCEPTANCE OF AOC MAINTENANCE SYSTEMS

AND PROGRAM
(a) An AOC holder shall not operate an aircraft, except for pre-flight
inspections, unless it is maintained and released to service by an AMO.
(b) For maintenance of aircraft registered in BANGLADESH, an AMO shall
be approved/accepted by the CAAB.
(c) For maintenance of aircraft not registered in BANGLADESH, an AMO will
be approved/accepted by the State of Registry of the aircraft.

1.4.4 CONTINUING AIRWORTHINESS MANAGEMENT OF AIRCRAFT
(a) Each AOC holder shall have a valid certificate of CAAB as Continuing
Airworthiness Management Organization (CAMO) under the requirements
outlined in ANO (AW) Part-M, SUBPART-G. However, privileges of the
CAMO certificate may be utilized by the 2nd AOC holder in case of both the
AOCs are owned by same owner(s) or entity and the same person is the
accountable manager of both the AOC holders.
(b) Each AOC holder shall ensure that the Accountable Manager of the operator
must be accountable for CAMO as well.
(c) Each AOC holder shall provide to the CAAB, and to the State of Registry
of the aircraft, if different from the CAAB, an AOC holder's
CAME/equivalent and subsequent amendments, for the use and guidance of
personnel concerned for airworthiness management, maintenance and
operational activities. The CAME or equivalent shall be approved by
CAAB.
(d) Each AOC holder shall prepare the CAME as per the requirements outlined
in ANO (AW) Part-M, SUBPART-G, M.A. 704.
(e) Each AOC holder shall ensure continued compliance with the CAME
approved by CAAB.
(f) Each AOC holder shall employ a person or group of persons, acceptable to
the CAAB, to ensure that all maintenance is carried out to an approved
standard such that the maintenance requirements of 1.4.1.2 and procedures
of the AOC holder's CAME are satisfied, and to ensure the functioning of
the quality system.
(g) Each AOC holder shall provide suitable office accommodation at
appropriate locations for the personnel specified in paragraph (f).
(h) Each AOC holder shall establish a safety management system for the
maintenance of aircraft that is accordance with the provisions of 1.2.2.10
and that is acceptable to the CAAB.
(i) No person may provide for use of its personnel in commercial air transport
any CAME/equivalent or portion of this manual which has not been
reviewed and approved for the AOC holder by the CAAB.
(j) The AOC holder, approved as ANO (AW) Part-145 approved maintenance
organization, may carry out the required maintenance of the aircraft within
the scope of the CAAB Part-145 certificate.
(k) If the AOC holder is not approved as ANO (AW) Part-145 organization or
the required maintenance action(s) beyond the scope of its own Part-145
certificate, the AOC holder shall carry out the required maintenance of the
aircraft at the facility of any contracted AMO approved/accepted by CAAB:

1. Through an arrangement with an AMO with a written maintenance

contract agreed between the AOC holder and the contracting AMO
detailing the required maintenance functions and defining the support of
the quality functions approved or accepted by the CAAB.
1.4.5 RESERVED
1.4.6 RESERVED
1.4.7 MAINTENANCE RECORDS
(a) Each AOC holder shall ensure that a system has been established to keep,
in a form acceptable to the CAAB, the following records for the periods
specified:
1. all detailed maintenance records in respect of the aircraft and any service
life- limited component fitted thereto, until such time as the information
contained therein is superseded by new information equivalent in scope
and detail but not less than 36 months after the aircraft or component has
been released to service, and;
2. the total time in service (hours, calendar time, cycles and landings) of
the aircraft and all service life-limited components, at least 12 months
after the aircraft or component has been permanently withdrawn from
service, and;
3. the time in service (hours, calendar time, cycles and landings) as
appropriate, since last scheduled maintenance of the component
subjected to a service life limit, at least until the component scheduled
maintenance has been superseded by another scheduled maintenance of
equivalent work scope and detail, and;
4. the current status of compliance with maintenance program such that
compliance with the approved aircraft maintenance program can be
established, at least until the aircraft or component scheduled
maintenance has been superseded by other scheduled maintenance of
equivalent work scope and detail, and;
5. the current status of airworthiness directives applicable to the aircraft
and components, at least 12 months after the aircraft or component has
been permanently withdrawn from service, and;
6. details of current modifications and repairs to the aircraft, engine(s),
propeller(s) and any other component vital to flight safety, at least 12
months after they have been permanently withdrawn from service.
7. the aircraft technical log is retained for 36 months after the date of the
last entry.

(b) Each AOC holder shall ensure that in the event of temporary change of
operator, the records specified in paragraph (a) shall be made available to
the new operator.
(c) Each AOC holder shall ensure that when an aircraft is permanently
transferred from one operator to another operator, the records specified in
paragraph (a) are also transferred.
Note: See ANO (AW) Part-M, M.A 305, M.A 306 & M.A 714 for further
requirements.
1.4.8 AIRCRAFT TECHNICAL LOG ENTRIES—MAINTENANCE RECORD
SECTION
(a) Each AOC holder shall use an aircraft technical log which includes an
aircraft maintenance record section containing the following information for
each aircraft:
Note: See 1.3.6 for journey records section of the aircraft technical log.
1. Information about each previous flight necessary to ensure continued
flight safety.
2. The current aircraft certificate of release to service.
3. The current maintenance status of the aircraft, to include maintenance
due to be performed on an established schedule and maintenance that is
due to be performed that is not on an established schedule except that
the CAAB may agree to the maintenance statement being kept
elsewhere.
4. All deferred defects that affect the operation of the aircraft.
Note: Defects which are not airworthiness items may be deferred to a later date for
rectification. When this is done, there must be a method of recording such a
deferral, and normally the aircraft technical log has a section solely for this
purpose. Some operators have a system of classifying deferred defects so as to
allow different lengths of time, either in hours flown, number of sectors, or on return
to a maintenance base, until a defect must be rectified before further flight.
(b) The aircraft technical log and any subsequent amendment shall be approved
by the CAAB.
(c) Each person who takes action in the case of a reported or observed failure
or malfunction of an aircraft/ aeronautical product, that is critical to the
safety of flight shall make, or have made, a record of that action in the
maintenance section of the aircraft technical log.
(d) Each AOC holder shall have a procedure for keeping adequate copies of
required records to be carried aboard, in a place readily accessible to each
flight crewmember and shall put that procedure in the AOC holder's
operations manual.

1.4.9 RELEASE TO SERVICE
(a) No AOC holder shall operate an aircraft unless it has a certificate of release
to service (CRS), if maintenance has been performed prior to the flight, and
a release certificate/document of pre-departure inspection (PDI), as follows:
1. Certificate of Release to Service:
(i) An AOC holder shall not operate an aircraft unless it is
maintained and released to service by an organization
approved/accepted by CAAB.
(ii) An AOC holder using an AMO shall not operate an aircraft after
release under subparagraph (i) unless a Certificate of Release to
Service has been prepared in accordance with the AOC CAME
procedures and a logbook entry in the maintenance records
section of the aircraft technical log has been made.
(iii) The AOC holder shall ensure that the PIC of the aircraft has
reviewed the maintenance section of the aircraft technical log and
determined that any maintenance performed has been
appropriately documented.
(b) Detailed requirements on release to service are available in ANO (AW)
Part-M, SUBPART-H.
1.4.10 MODIFICATION AND REPAIRS
(a) All modifications and repairs shall comply with airworthiness requirements
acceptable to the State of Registry. Procedures shall be established to ensure
that the substantiating data supporting compliance with the airworthiness
requirements are retained. However, in the case of a major repair or major
modification, the work must have been done in accordance with technical
data approved/accepted by the CAAB.
(b) An AOC holder shall ensure that the maintenance, preventive maintenance,
and modifications of any aircraft, airframe, aircraft engine, propeller,
appliance, component, or part thereof are accomplished by an AMO duly
approved/accepted by CAAB.
(c) Each AOC holder shall, promptly upon its completion, prepare a report of
each major modification or major repair of an airframe, aircraft engine,
propeller, or appliance of an aircraft that it operates.
(d) The AOC holder shall submit a copy of each report of a major modification
to the CAAB, and shall keep a copy of each report of a major repair available
for inspection.

(e) The CAAB issuing an approval for the design of a modification, of a repair
or of a replacement part shall do so on the basis of satisfactory evidence that
the aircraft is in compliance with airworthiness requirements used for the
issuance of the Type Certificate, its amendments or later requirements when
determined by the State.
(f) Each AOC holder shall comply with the applicable requirements outlined in
CAAB ANO (AW) Part-21 and ANO (AW) Part-M, M.A. 304 for
modification and repairs.
1.4.11 AIRCRAFT MAINTENANCE PROGRAM
(a) Each AOC shall have an aircraft maintenance program either for each
aircraft or each aircraft type in its fleet.
(b) Each AOC holder's aircraft maintenance program and any subsequent
amendment shall be submitted to the CAAB for approval unless authorized
to the CAMO;
(c) The CAAB will require an operator to include a reliability program when
the CAAB determines that such a reliability program is necessary. When
such a determination is made by the CAAB, the AOC holder shall provide
such procedures and information in the AOC holder’s CAME.
(d) Each AOC holder shall ensure that each aircraft is maintained in accordance
with the AOC holder's approved maintenance program which shall
include—
1. Maintenance tasks and the intervals in which these are to be performed,
taking into account the anticipated utilization of the aircraft;
2. When applicable, a continuing structural integrity program;
3. Procedures for changing or deviating from subparagraphs (d)(1) and
(d)(2); and
4. When applicable, condition monitoring and reliability program for
aircraft systems, components, and power plants.
(e) Repetitive maintenance tasks that are specified in mandatory intervals as a
condition of approval of the type design shall be identified as such.
Note: The maintenance program should be based on maintenance program
information made available by the State of Design or by the organization
responsible for the type design, and any additional applicable experience.
(f) No person may provide for use of its personnel in commercial air transport
a Maintenance Program or portion thereof which has not been reviewed and
approved for the AOC holder by the CAAB.
(g) Each AOC holder shall have an inspection program and a program covering
other maintenance, preventive maintenance, and modifications (if
applicable) to ensure that:

1. maintenance, preventive maintenance, and modifications performed in

accordance with the AOC holder's CAME;
2. each aircraft released to service is airworthy and has been properly
maintained for operation.
Note: See CAAB ANO (AW) Part-M, M.A. 302 for the detail requirements on AMP.
1.4.12 RELIABILITY PROGRAM
(a) A maintenance program for each aeroplane shall contain when applicable,
condition monitoring and reliability program descriptions for aircraft
systems, components and power plants.
(b) Reliability program should be developed for aircraft maintenance program
based upon maintenance steering groups (MSG) logic or those that include
condition monitored components or that does not contain overhaul time
periods for all significant system components.
(c) Reliability programs need not be developed for aircraft not considered as
large aircraft or that contain overhaul time periods for all significant aircraft
system components.
(d) The purpose of a reliability program is to ensure that the aircraft
maintenance program tasks are effective and their periodicity is adequate.
(e) The reliability program may result in the escalation or deletion of
maintenance tasks, as well as de-escalation or addition of maintenance tasks.
(f) A reliability program provides an appropriate means of monitoring the
effectiveness of the maintenance program.
Note: See CAAB ANO (AW) Part-M, M.A. 302 for the detail requirements on
Reliability Program.
1.4.13 AUTHORITY TO PERFORM APPROVE MAINTENANCE, PREVENTIVE
MAINTENANCE, AND MODIFICATIONS
An AOC holder shall make arrangements with an AMO (appropriately rated)

approved/accepted by CAAB for the performance of maintenance, preventive
maintenance, or modifications of any aircraft, airframe, aircraft engine, propeller,
appliance, or component, or part thereof as provided in its maintenance program
and CAME.
1.4.14 REST AND DUTY LIMITATIONS FOR PERSONS PERFORMING
MAINTENANCE FUNCTIONS ON AOC HOLDER’S AIRCRAFT
(a) No person may assign, nor shall any person perform maintenance functions
for aircraft certified for commercial air transport, unless that person has had
a minimum rest period of 8 hours prior to the beginning of duty.
(b) No person may schedule a person performing maintenance functions for
aircraft certified for commercial air transport for more than 12 consecutive
hours of duty.

(c) In situations involving unscheduled aircraft unserviceability, persons

performing maintenance functions for aircraft certified for commercial air
transport may be continued on duty for:
1. Up to 16 consecutive hours; or
2. 20 hours in 24 consecutive hours.
(d) Following unscheduled duty periods, the person performing maintenance
functions for aircraft shall have a mandatory rest period of 10 hours.
(e) The AOC holder shall relieve the person performing maintenance functions
from all duties for 24 consecutive hours during any 7 consecutive day
period.

1.5 AOC SECURITY MANAGEMENT

Note: See ICAO Doc 9811, Manual on the Implementation of the Security Provisions of
Annex 6 for a discussion of implementation of Annex 6 security standards.
1.5.1 APPLICABILITY
Subpart 1.5 provides those certification requirements that apply to the AOC
holder’s protection of aircraft, facilities and personnel from unlawful interference.
1.5.2 SECURITY REQUIREMENTS
Each AOC holder shall ensure that all appropriate personnel are familiar, and
comply with, the relevant requirements of the national security program of the State
of the operator.
1.5.3 SECURITY TRAINING PROGRAMS
(a) Each AOC holder shall establish, maintain and conduct approved training
program which enable the operator's personnel to take appropriate action to
prevent acts of unlawful interference such as sabotage or unlawful seizure
of aircraft and to minimize the consequences of such events should they
occur.
(b) As a minimum, the security training program shall include:
1. Determination of the seriousness of any occurrence;
2. Crew communication and coordination;
3. Appropriate self-defense responses;
4. Use of non-lethal protective devices assigned to crew members whose
use of authorized by BANGLADESH;
5. Live situational training exercises regarding various threat conditions;
6. Flight deck procedures to protect the aircraft;
7. Aircraft search procedures and guidance on least-risk bomb locations
where practicable;
8. Understanding of behavior of terrorists so as to facilitate the ability of
crewmembers to cope with hijacker behavior and passenger responses,
and
9. Crew preventative measures and techniques in relation to passengers,
baggage, cargo, mail, equipment, stores and supplies intended for
carriage on an aircraft.
Note: If the AOC is responsible for airport screening of passengers, baggage and
cargo, then screening training must be included in the security training program.

1.5.4 REPORTING ACTS OF UNLAWFUL INTERFERENCE

Following an act of unlawful interference on board an aircraft the PIC or, in his
absence, the AOC holder shall submit, without delay, a report of such an act to
CAAB.
1.5.5 AIRCRAFT SEARCH PROCEDURE CHECKLIST
(a) Each AOC holder shall ensure that all aircraft carry a checklist of the
procedures to be followed for that type aircraft in searching for concealed
weapons, explosives, or other dangerous devices.
(b) The checklist shall be supported by guidance on the appropriate course of
action to be taken should a bomb or suspicious object be found and
information on the least-risk bomb location specific to the airplane.
1.5.6 FLIGHT CREW COMPARTMENT DOORS, IF INSTALLED—SECURITY
PROCEDURES
(a) The flight crew compartment door on aircraft operated for the purpose of
carrying passengers shall be capable of being locked from within the
compartment in order to prevent unauthorized access.
(b) Each AOC holder shall have an approved means by which the cabin crew
can discreetly notify the flight crew in the event of suspicious activity or
security breaches in the cabin.
(c) All passenger carrying airplanes should be equipped with an approved flight
crew compartment door, where practicable, that is designed to resist
penetration by small arms fire and grenade shrapnel, and to resist forcible
intrusions by unauthorized persons. This door should be capable of being
locked and unlocked from either pilot’s station.
1. The door should be closed and locked from the time all external doors
are closed following embarkation until any such door is opened for
disembarkation, except when necessary to permit access and egress by
authorized persons; and
2. Means should be provided for monitoring from either pilot’s station the
entire door area outside the flight crew compartment to identify persons
requesting entry and to detect suspicious behavior or potential threat.
1.5.7 FLIGHT CREW COMPARTMENT DOORS, LARGE AEROPLANES—
SECURITY PROCEDURES
(a) All airplanes certificated with a maximum certificated take-off mass in

excess of 45 500 kg or with a passenger seating capacity greater than 60
shall be equipped with an approved flight crew compartment door that is
designed to resist penetration by small arms fire and grenade shrapnel, and
to resist forcible intrusions by unauthorized persons. This door should be
capable of being locked and unlocked from either pilot’s station.

1. The door shall be closed and locked from the time all external doors are
closed following embarkation until any such door is opened for
disembarkation, except when necessary to permit access and egress by
authorized persons; and
2. Means shall be provided for monitoring from either pilot’s station the
entire door area outside the flight crew compartment to identify persons
requesting entry and to detect suspicious behavior or potential threat.
1.5.8 CARRIAGE OF WEAPONS
Where an operator accepts the carriage of weapons removed from passengers, the
airplane should have provision for stowing such weapons in a place so that they are
not accessible to any person during flight time.

1.6 AOC DANGEROUS GOODS MANAGEMENT

1.6.1 APPLICABILITY
Subpart 1.6 provides those certification requirements that apply to management and
transport of dangerous goods.
1.6.2 APPROVAL TO TRANSPORT DANGEROUS GOODS
No AOC holder may transport dangerous goods unless approved to do so by the

CAAB.
1.6.3 SCOPE
(a) Each AOC holder shall comply with the provisions outlined in the related
Civil Aviation Rules and ANOs on all occasions when dangerous goods are
carried, irrespective of whether the flight is wholly or partly within or
wholly outside the territory of BANGLADESH. Where dangerous goods
are to be transported outside the territory of BANGLADESH, the AOC
holder shall review and comply with the appropriate variations noted by
contracting states contained in Attachment 3 to the Technical Instructions.
(b) Articles and substances which would otherwise be classified as dangerous
goods are excluded from the provisions of Subpart 1.6, to the extent
specified in the Technical Instructions, provided they are—
1. Required to be aboard the aircraft for operating reasons;
2. Carried as catering or cabin service supplies;
3. Carried for use in flight as veterinary aid or as a humane killer for an
animal; or
4. Carried for use in flight for medical aid for a patient, provided that—
(i) Gas cylinders have been manufactured specifically for the
purpose of containing and transporting that particular gas;
(ii) Drugs, medicines and other medical matter are under the
control of trained personnel during the time when they are in
use in the aircraft;
(iii) Equipment containing wet cell batteries is kept and, when
necessary secured, in an upright position to prevent spillage
of the electrolyte; and
(iv) Proper provision is made to stow and secure all the
equipment during take-off and landing and at all other times
when deemed necessary by the PIC in the interests of safety;
or
(v) They are carried by passengers or crewmembers.

(c) Articles and substances intended as replacements for those in paragraph (b)
(1) may be transported on an aircraft as specified in the Technical
Instructions.
1.6.4 LIMITATIONS ON THE TRANSPORT OF DANGEROUS GOODS
(a) Each AOC holder shall take all reasonable measures to ensure that articles
and substances that are specifically identified by name or generic
description in the Technical Instructions as being forbidden for transport
under any circumstances are not carried on any aircraft.
(b) Each AOC holder shall take all reasonable measures to ensure that articles
and substances or other goods that are identified in the Technical
Instructions as being forbidden for transport in normal circumstances or
infected live animals are transported only when—
1. They are exempted by the States concerned under the provisions of the
Technical Instructions; or
2. The Technical Instructions indicate they may be transported under an
approval issued by the State of Origin.
1.6.5 CLASSIFICATION, PACKING, MARKING, LEBELING, TRAINING ETC.
Each AOC holder shall ensure full compliance with the related Civil Aviation
Rules, ANOs in all aspects of safe transportation of dangerous goods by air.
1.7 INSURANCE COVERAGE
Each AOC holder shall maintain valid insurance to cover its liability towards passengers
& their baggage, crew, cargo, hull loss, third-party liability etc. in compliance with the
requirements of the “The Carriage by Air (Montreal Convention 1999) Act, 2020” or any
other applicable law.
1.8 EXPORT/IMPORT OF AERONAUTICAL PRODUCTS (SPARE PARTS)
(a) No person or AOC holder may export or import an aeronautical product

(spare parts) of the civil aircraft from/to Bangladesh unless CAAB issues a
No Objection Certificate/letter in this respect.
(b) AOC holder shall comply with the Civil Aviation Circular (CAC-AIR)
06/2020 and its any amendment thereof while applying for the No Objection
Certificate/Letter.

1.9 BUSINESS OR TRADING NAME
(a) Each AOC holder shall conduct its air operations using and displaying the
trading or business name that appears on the holder's AOC.
(b) No person shall perform a public air transport operations unless the trading
or business name of the holder conducting the operation is displayed in such
a manner that it is clearly identifiable, visible, and legible to any intending
passenger before they board the aircraft.
(c) The holder shall clearly identify, when it advertises any air transport
operations conducted by it, the business or trading name that appears on the
AOC.
1.10 MANDATORY OCCURRENCE REPORTING
(a) Each AOC/CAMO/AMO holder shall report to CAAB the occurrences

which may represent a significant risk to aviation safety and which fall into
the following categories:
1. occurrences related to the operation of the aircraft, such as:
(i) collision-related occurrences;
(ii) take-off and landing-related occurrences;
(iii) fuel-related occurrences;
(iv) in-flight occurrences;
(v) communication-related occurrences;
(vi) occurrences related to injury, emergencies and other critical
situations;
(vii) crew incapacitation and other crew-related occurrences;
(viii) meteorological conditions or security-related occurrences;
(ix) any occurrence related to transportation of dangerous goods
either in air or on-ground.
2. occurrences related to technical conditions, maintenance and repair of
aircraft, such as:
(i) structural defects;
(ii) system malfunctions;
(iii) maintenance and repair problems;
(iv) propulsion problems (including engines, propellers and rotor
systems) and auxiliary power unit problems;
(v) occurrences related to air navigation services and facilities,
such as:

(vi) collisions, near collisions or potential for collisions;

(vii) specific occurrences of air traffic management and air
navigation services (ATM/ANS);
(viii) ATM/ANS operational occurrences;
3. occurrences related to aerodromes and ground services, such as:
(i) occurrences related to aerodrome activities and facilities;
(ii) occurrences related to handling of passengers, baggage, mail
and cargo;
(iii) occurrences related to aircraft ground handling and related
services.
(b) Each AOC/CAMO/AMO holder shall established a mandatory reporting
system acceptable to CAAB to facilitate the collection of details of
occurrences referred above.
(c) Reports shall be made by AOC holder/CAMO/AMO as soon as practicable,
but in any case, within 72 hours of the operator identifying the condition to
which the report relates, unless exceptional circumstances prevent this.
(d) Each AOC holder shall report occurrences in a format acceptable to CAAB.
(e) Each AOC holder shall establish a system acceptable to CAAB to
investigate the reportable occurrences.
(f) Where relevant, the operator shall produce a follow-up report to provide
details of actions it intends to take to prevent similar occurrences in the
future, as soon as these actions have been identified. This report shall be
produced in a form and manner acceptable to the CAAB.
(g) AOC Holder/CAMO/AMO shall also report to the organization responsible
for the design of the aircraft any incident, malfunction, technical defect,
exceeding of technical limitations or occurrence that would highlight
inaccurate, incomplete or ambiguous information contained in the
operational suitability data or other irregular circumstance that has or may
have endangered the safe operation of the aircraft and that has not resulted
in an accident or serious incident.

1.11 IMMEDIATE REACTION TO A SAFETY PROBLEM
Each AOC/CAMO/AMO holder shall implement:
(a) Any safety measures mandated by the CAAB; and
(b) Any relevant mandatory safety information issued by the CAAB, including
airworthiness directives
1.12 CONTRACTED ACTIVITIES
(a) The operator shall ensure that when contracting or purchasing any part of its
activity, the contracted or purchased service or product conforms to the
applicable requirements.
(b) When the AOC/CAMO/AMO contracts any part of its activity to an

organization that is not itself certified or authorized in accordance with this
Part to carry out such activity, the contracted organization shall work under
the approval of the operator/CAMO/AMO. The contracting organization
shall ensure that the CAAB is given access to the contracted organization,
to determine continued compliance with the applicable requirements.
1.13 CODE-SHARE AGREEMENTS
(a) AOC holder may enter into a code-share agreement with an AOC holder of
another state only after:
1. having verified by CAAB that the other country’s operator complies

with the applicable ICAO standards; and
2. When implementing the code-share agreement the operator shall

monitor and regularly assess the ongoing compliance of the other
country’s AOC holder with the applicable ICAO standards.
3. AOC holder shall not sell and issue tickets for a flight operated by other
country’s operator when the other country’s operator is subject to an
operating ban by the state of operator or any other international agency
and/or is failing to maintain compliance with the applicable ICAO
standards.
(a) CODESHARE AUDIT PROGRAM

Operators should establish a code share audit program for monitoring
continuous compliance of the third country operator with the applicable ICAO
standards. Such a code share audit program should include:

1. The audit methodology (audit report + compliance statements);

2. Details of the specific operational areas to audit;
3. Criteria for defining satisfactory audit results;
4. A system for reporting and correcting findings;
5. A continuous monitoring system;
6. Auditor qualification and authorization; and
7. The frequency of audits.
(b) The other country’s code share operator should be audited at periods not
exceeding 24months. The beginning of the first 24 month oversight
planning cycle is determined by the date of the CAAB Decision
Consolidated first audit and should then determine the start and end
dates of the recurrent 24 month planning cycle. The interval between two
audits should not exceed 24 months.
(c) AOC holder should ensure a renewal audit of each other country’s code
share operator prior to the audit expiry date of the previous audit. The
audit expiry date for the previous audit becomes the audit effective
date for the renewal audit provided the closing meeting for the renewal
audit is within 150 days prior to the audit expiry date for the previous
audit. If the closing meeting for the renewal audit is more than 150 days
prior to the audit expiry date from the previous audit, then the audit effective
date for the renewal audit is the day of the closing meeting of the renewal
audit. Renewal audits are valid for 24 consecutive months beginning
with the audit effective date and ending with the audit expiry date.
(d) A code share audit could be shared by several operators. In case of a shared
audit, the report should be made available for review by all duly identified
sharing operators by any means.
(e) After closure of all findings identified during the audit, the AOC holder
should submit an audit compliance statement to the CAAB demonstrating
that the other country’s operator meets all the applicable safety standards.
1.14 NON-COMMERCIAL OPERATIONS OF AIRCRAFT LISTED IN THE
OPERATIONS SPECIFICATIONS BY THE AOC HOLDER
(a) The holder of an AOC may conduct non-commercial operations with an

aircraft otherwise used for commercial air transport operations that is listed
in the operations specifications of its AOC, provided that the operator:
1. Describes such operations in detail in the operations manual, including:
(i) identification of the applicable requirements;

(ii) a clear identification of any differences between operating

procedures used when conducting commercial air
transport and non-commercial operations;
(iii) a means of ensuring that all personnel involved in the

operation are fully familiar with the associated procedures;
2. submits the identified differences between the operating procedures

referred to in (a)(1)(ii) to the CAAB for prior approval.
(b) An AOC holder conducting operations referred to in (a) shall not be required
to submit a declaration in accordance with this Part.
1.15 EMPLOYEE RECRUITMENT POLICY OF AOC HOLDER
(a) Each applicant or AOC holder shall develop necessary policy & procedure
concerning recruitment and retention of its’ employee in compliance with
the labor law of Bangladesh.
(b) Each applicant or AOC holder shall submit the policy, procedure and related
employment contract (if any) of flight crews and AMEs, including any
subsequent changes, for best knowledge and acceptance of CAAB.
1.16 CHANGES TO THE AIR OPERATOR
(a) In order to enable the competent authority to determine continued

compliance with this Part, the AOC holder shall notify it of any proposal to
carry out any of the following changes, before such changes take place:
1. the name of the organization;
2. the location of the organization;
3. additional locations of the organization;
4. the accountable manager;
5. any of the persons specified in section-1.2.2.2;
6. the aircraft, facilities, equipment, procedures, work scope etc. that could
affect the approval.
(b) AOC holder shall notify the CAAB within 10 days of any change in
personnel or any vacancy in any position listed in section-1.2.2.2 of this
ANO.
(c) AOC holder shall immediately notify CAAB in case of non-availability of
a number of employees which could result affect to continue its day-to-day
activities under the AOC.

(d) AOC holder shall immediately notify CAAB in case of non-availability of

a number of employees which could lower the safety standard and possibly
hazard the flight safety.
1.17 FINDINGS
After receipt of notification of any findings from CAAB, each AOC holder shall:
(a) Identify the root cause of the non-compliance;
(b) Define a corrective action plan accepted by CAAB; and
(c) Demonstrate corrective action implementation to the satisfaction of the
CAAB within a period agreed.
1.18 ENFORCEMENT
CAAB shall have the right to take necessary enforcement action(s) under the provision of
the article-11 of the Civil Aviation Act’ 2017 in case of contravention with any
requirements of this ANO and associated rules of Civil Aviation Rules made by any person
working under Air Operator Certificate and/or AOC holder, its associated organization
under CAAB’s certification, its contractor/sub-contractor etc.

1.19 REFERENCED REGULATIONS
(a) ANO (Ops) Part-SPA (Specific Approval)

(b) ANO (Ops) B-1 (Operation Manual)
(c) ANO (Ops) B-2 (Flight Operation Requirements)
(d) ANO 6-1 (Operations)
(e) ANO 18 (Safe Transportation of Dangerous Goods by Air)
(f) ANO on Ground Handling Service Provider (GHSP)
(g) ANO(AW) Part-M (Continuing Airworthiness Management requirements)
(h) ANO(AW) Part-145 (Approved Maintenance Organization Requirements)
(i) ANO (AW) Part-21 (Airworthiness and Environmental Certification)
(j) ANO-7 (Registration/Deregistration of aircraft)

1.20 FEES, SECURITY MONEY AND PAID-UP CAPITAL

(a) An applicant or AOC holder shall submit the evidences of deposition of the
requisite fees as mentioned below and the applicable VAT & TAX imposed
by the Government of the People’s Republic of Bangladesh along with an
application.
(b) CAAB shall consider an application as not submitted, if required evidences
of deposition of the requisite fees, VAT& TAX are not available with the
application.
(c) Application processing fees for NOC to attain AOC, issue and renewal of
AOC are given below. Submission of the fees shall not guarantee of
achieving any certificate unless comply with the safety & security
requirements of CAAB.
APPLICATION PROCESSING FEES FOR

Sl Category of NOC to attain AOC Issuance of AOC Renewal of AOC
AOC (For 01-year validity)
01 Category –A1 Tk. 50.000.00 Tk. 5, 00,000.00 Tk. 2, 50,000.00
(Fifty Thousand) (Five Lac) (Two Lac Fifty Thousand)
02 Category –A2 Tk. 50,000.00 Tk. 1, 00,000.00 Tk. 50,000.00
(Fifty Thousand) (One Lac) (Fifty Thousand)
03 Category –B1 Tk. 50,000.00 Tk. 1, 00,000.00 Tk. 50,000.00
(Fifty Thousand) (One Lac) Fifty Thousand)
04 Category –B2 Tk. 50.000.00 Tk. 1, 00,000.00 Tk. 50,000.00
(Fifty Thousand) (One Lac) (Fifty Thousand)
05 Category –C1 Tk. 50,000.00 Tk. 3, 00,000.00 Tk. 1,50,000.00
(Fifty Thousand) (Three Lac) (One Lac Fifty Thousand)
06 Category –C2 Tk. 50,000.00 Tk. 3, 00,000.00 Tk. 1,50,000.00
(Fifty Thousand) (Three Lac) (One Lac Fifty Thousand)
(d) During the application for renewal of AOC, each AOC holder shall submit
a No Objection Letter of the Finance Division of CAAB stating that there is
no objection to renew the AOC from the view point of finance and accounts.

(e) The following amount of Security Money in the form of Bank Guarantee
shall require to be deposited to CAAB by the Operator (existing and new)
before commencing its commercial operations:
Sl Category of For each aircraft For each aircraft MTOW For each aircraft
AOC MTOW <50,000kgs between MTOW more than
50,000Kgs– 1,00,000Kgs 1,00,000Kgs
01 Category– A1 Tk. 1,00,00,000.00 Tk. 2,00,00,000.00 Tk. 4,00,00,000.00
(One Crore) (Two Crore) (Four Crore)
02 Category– A2 Tk. 50,00,000.00 Tk. 1,00,00,000.00 Tk. 2,00,00,000.00
(Fifty Lac) (One Crore) (Two Crore)
03 Category –B1 Tk. 20,00,000.00 Tk. 50,00,000.00 -------
(Twenty Lac) (Fifty Lac)
04 Category –B2 Tk. 20,00,000.00 Tk. 50,00,000.00 -------
(Twenty Lac) (Fifty Lac)
05 Category –C1 Tk. 25,00,000.00 Tk. 50,00,000.00 Tk. 2,00,00,000.00
(Twenty-Five Lac) (Fifty Lac) (Two Crore)
06 Category –C2 Tk. 25,00,000.00 Tk. 50,00,000.00 Tk. 2,00,00,000.00
(Twenty-Five Lac) (Fifty Lac) (Two Crore)
(f) The applicant shall have the following amount of Paid-up Capital supported
by a certified copy of the Article of Association issued from the Registrar,
Joint Stock Companies & Firms, Government of Bangladesh along with the
copy from the banker or chartered accountant to confirm the paid-up capital
of the company, dedicated for use by the airline as determined by Chairman,
for the specific categories of operation with types and number of aircraft to
be undertaken:
Sl Category of AOC Paid-up Capital

(in BDT)
01 Category –A1 Tk. 20,00,00,000 (Twenty Crore)
02 Category –A2 Tk. 20,00,00,000 (Twenty Crore)
03 Category –B1 Tk. 2,00,00,000 (Two Crore)
04 Category –B2 Tk. 2,00,00,000 (Two Crore)
05 Category –C1 Tk. 5,00,00,000 (Five Crore)
06 Category –C2 Tk. 5,00,00,000 (Five Crore)
Note 1: Each AOC holder shall have to pay to CAAB all aeronautical and non-
aeronautical bills on regular basis. After the due date of payment, charges will be
deducted from the Security Money to settle the outstanding bills. AOC holder shall
require depositing full amount of Security Money once the initial deposited Security
amount being adjusted, Failure of which shall lead to suspend the operation without
any prior notice.

1.21 REPEAL AND SAVINGS
(a) As soon as may be after the commencement of this ANO, the ANO (AT)
A2, shall stand repealed.
(b) Despite such repeal under paragraph (1),
1. any act done, measures taken, works done, any order, circular, or notice
issued, certificate, license or permit given or any agreement entered into
or document signed under the said ANO (AT) A.2 shall be deemed to
have done, taken, entered, issued, given, made or signed under this
ANO;
2. any proceeding, going on or pending, shall, in so far as possible, be
disposed of under this ANO; and
(c) any suit and other legal proceedings instituted before any court shall, if
pending, be disposed of in such way as if the said ANO (AT) A2 had not
been repealed.


IMPLEMENTING STANDARD ANO (AOC) –Air Operator Certification and Administration
ANO (AOC) (VOLUME II)— AIR OPERATOR CERTIFICATION AND CONTINUED

COMPLAINCE
IMPLEMENTING STANDARD
ISSUE-01
JUNE 2021
BANGLADESH


IS 1.1.6 CONTENTS OF AIR OPERATOR CERTIFICATE AND OPS SPEC
(a) The AOC and its associated operations specifications shall contain the
minimum information required in paragraphs (c) and (d) respectively, in a
standardized format.
(b) The air operator certificate and its associated operations specifications shall
define the operations for which an operator is authorized.
(c) The AOC shall be based on the following template:
AIR OPERATOR CERTIFICATE
BANGLADESH CIVIL AVIATION

HEAD QUARTERS
Kurmitola, Dhaka-1229,
Bangladesh
Tel:88028901406
CIVILAVIATION AUTHORITY Fax:88028901418
Email: [email protected]
OPERATIONAL POINTS OF
AOC Number OPERATOR NAME CONTACT
Contact details, at which operational
Dba (Doing business as) trading name: management can be contacted without
Operator address: undue delay.
Expiry date Telephone:
Fax:
E-mail:
This certificate certifies that------Name of Airlines-----is authorized to perform……Type(s) of Operations……,as

defined in the attached operations specifications, in accordance with the operations manual
( applicable rule of Civil Aviation Rules) [related Air Navigation Orders (ANOs)]
and…………………………………………… and……………………………………………issued thereof.
Date of issue: Name and signature

Title

(d) The operations specifications layout shall be as follows:
OPERATIONS SPECIFICATIONS

Headquarters, Kurmitola, Dhaka-1229, Bangladesh
Telephone: 88028901406, Fax: 880 2 890 1418
E-mail: [email protected]
AOC Number…
Operator Name
Date:
Signature:
Dba trading name:
Aircraft Model Registration Mark
Types of operation: Commercial air transportation ☐ Passengers ☐ Cargo ☐ Other:
Area(s) of operation:
Special limitations:
SPECIAL AUTHORIZATIONS YES NO SPECIFIC APPROVALS REMARKS
Dangerous goods
Low visibility operations CAT: RVR: m DH: ft

Approach and landing Take-
off
RVR: m
RVSM
EDTO
Threshold time: minutes
AR Navigation specifications Thresholdtime: minutes

for PBN operations
Continuing airworthiness x x
EFB
Other

IS 1.1.11 FEASIBILITY STUDY REPORT

(a) A feasibility study report should contain the following basic element:
1. The project scope: The first step is to clearly define the airline business
problem/opportunity that has to be addressed. The project scope has to
definitive and to the point. Make sure to also define the parts of the business
that would be affected either directly or indirectly.
2. The current market analysis: A detail information on the current market
of proposed airline business. From this analysis, an applicant should discover
the strengths and weaknesses of the current market. Conducting a current
analysis and identifying the pros and cons of the proposed category of the
AOC.
3. The requirements: A detail information on the compliance approach with
the requirements of CAAB.
4. Evaluation: A detail information on the cost effectiveness to establish an
airline in the proposed category and the estimated total cost of the project.
Return on investment, cost/benefit analysis etc. should be highlighted.
5. Conclusion: A conclusion on the proposal of the airline considering the total
information, data, analysis etc.
(b) A feasibility study report should have detailed descriptions, as applicable, but
not limited to, at least on the following topics:
Company overview Flight frequency international routes

Shareholding structure Fleet composition
Board of directors Selection of aircraft
Key management personnel Configuration passengers/payload capacity
Managing director/accountable manager Active vs storage status of aircraft
Nominated post holders as required by CAAB Type of aircraft
Sister concerns (if any) Background
Deamand for passenger carrier in bangladesh Design overview
Demand for air cargo in bangladesh Flight systems
Global passenger carrier historical demand Conversion of aircraft (if any)
Global air cargo historical demand Upgrade solutions for cockpit
Global passenger carrier demand forecast Availability of spares of aircraft type
Global air cargo demand forecast Availability of maintenance facility
Passenger carrier bangladesh perspective Environmental effects of the aircraft
Air cargo bangladesh perspective Financial feasibility
Passengers transportation to/from bangladesh Financial highlights
Export import air cargo of bangladesh Project cost & means of financials
Demand from primary source Projected balance sheet
Airline operations Financial highlights (up to 4th year)
Route selection Ratio analysis
Route selection- domestic operation Project viability
Route selection- international operation Conclusion
Flight frequency (domestic routes)
(c) CAAB may require more information if deemed necessary.

IS 1.1.13 GENERAL REQUIREMENTS
1. Each AOC holder shall submit flight schedule for operation of air transport services on
specified routes well in advance for approval of the Chairman.
2. Each AOC holder shall submit for prior approval of the Chairman, all proposals for
fare/tariff to be charged for the carriage of passengers and freight on each route to be
operated by it. Such fare/tariff shall not be published without prior approval of the
Chairman.
3. No alteration in the route(s), the flight schedule and fare/tariff shall be made without
approval of the Chairman, and any proposal for their change shall be submitted to the
Chairman well in advance for approval.
4. The Operator shall conduct its operations so as not to involve breach of any obligations
imposed upon the Government of Bangladesh under any international agreement.
5. Grant of the AOC or any modification of its Operations Specification shall not be
construed as in any way absolving any person from the obligation of complying with the
Civil Aviation Act, 2017 and its any amendment thereof, or with the rules made there
under or with any other statutory provisions governing aviation.
6. The Operator shall at all times, effect adequate insurance as required by the "“The
Carriage by Air (Montreal Convention 1999) Act, 2020” or any other applicable law and
its any amendment thereof or with the rules made there under, including 'Third Party'
risks to cover claims related to damage to personnel or property resulting from the crash
or operation of its aircraft.
7. The officials of the Civil Aviation Authority, as may be authorized by the Chairman, shall
have the right of access, in normal course of discharge of their duties, to the Operator's
aircraft, maintenance facility, workshop, stores and offices, aircraft records and other
relevant documents required for operation of aircraft.
8. The Operator shall submit monthly return of statistics on movement of traffic, passengers,
cargo and mail in the prescribed form to the Chairman within 10th day of the following
month.
9. The Operator shall conduct its business in accordance with the Companies Act, 2020 and
shall comply with the instructions, which may be issued to the Company either by the
Government direct or through the Chairman.
10. The financial accounts of the Company (Operator) shall be properly maintained and duly
audited every year by Chartered Accountant and a copy in duplicate of the Annual
Accounts and Auditor's Report shall be submitted to the Chairman.
11. The operator shall have adequate financial strength to run the organization.
12. No purchase of aircraft or engine by the Operator and no sale thereof shall be affected
without prior approval of the Chairman.
13. No appointment to any high executive post requiring technical or flying experiences shall
be made without prior approval of the Chairman.
14. The operator shall be liable for any expenses incurred by the Authority or Government in

connection with air/sea Search & Rescue operations resulting from improper or negligent
operation of the aircraft.
15. Charges/Expenses for the attributable damages to be made good by the Operator.
16. The Operator shall pay all aeronautical and non-aeronautical charges according to the
rates prescribed by the Chairman.
17. The Operator shall not, as of right, be entitled to the extension/renewal of the period of
the AOC granted if, for any reason, the Company wholly or partially ceases to operate
their services or Chairman thinks that the continuation of operation of flights is not
possible remaining within the framework of the policy made by the Government for the
class of operation or non-compliance of Civil Aviation Rules and related Air Navigation
Orders issued there under; and any of the conditions of this AOC.
18. Nothing in the Operations Specifications and this General Regulations shall be construed
as conferring upon the holder of this AOC, on its expiry any right to the issue of a new
AOC for the operation of service or to the continuance of any other benefits arising from
the provisions of this AOC or any privileges granted there under.
19. Under article-11 of Civil Aviation Act’ 2017, Chairman may revoke or suspend for such
period as he thinks fit, this AOC, if he is satisfied that any of the conditions thereof has
not been complied with or that the failure to comply is due to any willful act or omission
on the part of the holder of this AOC, or has been so frequent, or is due to such negligence
on his part that the AOC should in the public interest be revoked, or as the case may be,
suspended.
20. Operation of aircraft procured on wet leased shall be complied with the provision of
Article 83bis of Chicago Convention (if applicable), applicable rule of the Civil Aviation
Rules and Air Navigation Orders made there under.
21. All aircraft mentioned above, while flying, shall carry all the documents mentioned in the
appropriate Rule of CAR and a certified copy of the Air Operator Certificate and copy of
the Memorandum of Understanding regarding the responsibility of flight safety oversight
of the aircraft while operating with the wet leased aircraft under Article 83bis of the
Convention.
22. The aircraft and its component parts, accessories and appliances shall be maintained in
an airworthy condition in accordance with the maximum time limits set forth in the
approved Aircraft Maintenance Program (AMP) including Component Operating and
Storage Limit (COSL) for the accomplishment of the overhaul, periodic inspections, and
routine checks of the aircraft and its component parts, accessories and appliances as per
the requirement of CAA, Bangladesh.
23. The operator is authorized to carry out required maintenance as specified by CAAB
subject to the comply with the relevant requirements of CAAB.
24. Control of aircraft mass and balance including periodic aircraft weighing, determination
of mass of passengers/crew/baggage, loading schedules and loading instruction are set
forth in Operators Weight and Balance Manual and Flight Operations Manual and shall
be complied with.
25. For wet lease in operation, the operator shall have to obtain an authorization certificate of

CAAB.
26. For leasing out of any aircraft mentioned in the Operations Specification, Operator shall
apply to Chairman, CAAB and decision will be taken on case by case
27. Operation shall be liable to be discontinued/suspended for any one of the following
reasons:
(a) Failure to comply operational & airworthiness requirements.
(b) Absence of required number of airworthy aircraft/helicopter registered in
Bangladesh in the name of the Operator.
(c) Disregard of safety and operating procedures by the Operator.
(d) Non-compliance of Civil Aviation Rules and related Air Navigation Orders.
(e) Failing to make payment of the bills raised by CAAB within the period specified.
28. AOC shall be liable to be cancelled or suspended for any one of the following reasons:
(f) Failure to register the required number of aircraft/helicopter within one year
period from the date of suspension of operation.
(g) Disregard of safety and operating procedures by the Operator.
(h) Non-compliance of Civil Aviation Rules and related Air Navigation Orders.
(i) Running into heavy debt or being unable to meet the day-to-day liabilities by the
Operator.
(j) Failing to make payment of the bills raised by CAAB within the period specified.
(k) Breach of any of the conditions mentioned above.

IS: 1.2.2.3 QUALITY SYSTEM
In order to show compliance with 1.2.2.3, an AOC holder should establish its quality
system in accordance with the instruction and information contained in the following
paragraphs.
1.0. General.
1.1 Terminology.
(a) The terms used in the context of the requirement for an AOC‘s quality system
have the following meaning:
1. Accountable Manager. The person acceptable to the CAAB who has
corporate CAAB for ensuring that all operations and maintenance activities
can be financed and carried out to the standard required by the CAAB, and
any additional requirements defined by the operator.
2. Quality assurance. Quality assurance, as distinguished from quality control,
involves activities in the business, systems, and technical audit areas. A set
of predetermined, systemic actions which are required to provide adequate
confidence that a product or service satisfies quality requirements.
1.2 Quality Policy.
1.2.1 An operator shall establish a formal, written quality policy statement that is a
commitment by the accountable manager as to what the quality system is intended to
achieve. The quality policy should reflect the achievement and continued compliance
with the CAR together with any additional standards specified by the operator.
1.2.2 The accountable manager is an essential part of the operator’s management
organization. The term “accountable manager” is intended to mean the Chief
Executive/President/Managing Director/ General Manager, etc. of the operator’s
organization, who by virtue of his or her position has overall responsibility (including
financial) for managing the organization.
1.2.3 The accountable manager will have overall responsibility for the operator’s quality
system, including the frequency, format and structure of the internal management
evaluation activities as prescribed in paragraph 3.9 below.
1.3 Purpose of the Quality System.
1.3.1 The quality system should enable the operator to monitor compliance with the ANO
(AOC), the operator’s manual system, and any other standards specified by the operator,
or the CAAB, to ensure safe operations and airworthy aircraft.
1.4 Quality Manager.
1.4.1 The function of the quality manager to monitor compliance with, and the adequacy of,
procedures required to ensure safe operational practices and airworthy aircraft as
required by this ANO (AOC) may be carried out by more than one person by means of
different, but complementary, quality assurance program.

1.4.2 The primary role of the quality manager is to verify, by monitoring activity in the fields
of flight operations, maintenance, crew training and ground operations, that the
standards required by the CAAB, and any additional requirements defined by the
operator, are being carried out under the supervision of the relevant required
management personnel.
1.4.3 The quality manager should be responsible for ensuring that the quality assurance
program is properly established, implemented and maintained.
1.4.4 The quality manager should:
(a) report to the accountable manager;
(b) not be one of the required management personnel; and
(c) have access to all parts of the operator’s, and as necessary, any sub-contractor’s
organization.
1.4.5 In the case of small/very small operators, the posts of the Accountable Manager and
quality manager may be combined.
2.0 Quality System.

2.1 Introduction.
2.1.1 The operator’s quality system should ensure compliance with and adequacy of
operational and maintenance activities requirements, standards, and operational
procedures.
2.1.2 The operator should specify the basic structure of the quality system applicable to the
operation.
2.1.3 The quality system should be structured according to the size and complexity of the
operation to be monitored.
2.1.4. The operator may have a combined quality assurance system for both operations and
CAMO in compliance with both of the operations and ANO (AW) Part-M requirements
or,
The operator may have separate quality assurance system for operations and CAMO.
2.2 Scope.
2.1.4 As a minimum, the quality system should address the following:
(a) The provisions of the ANO (AOC);
(b) The operator’s additional standards and operating practices;
(c) The operator’s quality policy;
(d) The operator’s organizational structure;
(e) Responsibility for the development, establishment and management of the
quality system;
(f) Documentation, including manuals, reports and records;
(g) Quality procedures;
(h) Quality assurance program;
(i) The required financial, material and human resources;
(j) Training requirements.

2.2.2 The quality system should include a feedback system to the accountable manager to
ensure that corrective actions are both identified and promptly addressed. The feedback
system should also specify who is required to rectify discrepancies and non-compliance
in each particular case, and the procedure to be followed if corrective action is not
completed within an appropriate timescale.
2.3 Relevant Documentation.

2.3.1 Relevant documentation includes the relevant part of the operator’s manual system.
2.3.2 In addition, relevant document should include the following:
(a) Quality policy;
(b) Terminology;
(c) Specified operational standards;
(d) A description of the organization;
(e) The allocation of duties and responsibilities;
(f) Operational procedures to ensure regulatory compliance;
(g) Accident prevention and flight safety program
(h) The quality assurance program, reflecting:
(i) Schedule of the monitoring process;
(j) Audit procedures;
(k) Reporting procedures;
(l) Follow-up and corrective action procedures;
(m) Recording system;
(n) The training syllabus; and
(o) Document control
3.0 Quality Assurance Program.

3.1 Introduction.
3.1.1 The quality assurance program should include all planned and systematic actions
necessary to provide confidence that all operations and maintenance are conducted in
accordance with all applicable requirements, standards and operational procedures.
3.1.2 When establishing a quality assurance program, consideration should be given to at least
the following:
(a) Quality inspection;
(b) Audit;
(c) Auditors;
(d) Auditor’s independence
(e) Audit scope;
(f) Audit scheduling;
(g) Monitoring and corrective action;
(h) Management evaluation.

3.2 Quality Inspection.

3.2.1 The primary purpose of a quality inspection is to observe a particular
event/action/document, etc. in order to verify whether established operational
procedures and requirements are followed during the accomplishment of that event and
whether the required standard is achieved.
3.2.2 Typical subject areas for quality inspections are:
(a) Actual flight operations;
(b) Ground deicing/anti-icing;
(c) Flight support services;
(d) Load control;
(e) Continuing Airworthiness Management
(f) Maintenance;
(g) Technical standards; and
(h) Training standards.
3.2.3 Typical methods for quality inspections for maintenance include:

(a) Product sampling - the part inspection of a representative sample of the aircraft
fleet;
(b) Defect sampling - the monitoring of defect rectification performance;
(c) Concession sampling - the monitoring of any concession to not carry out
maintenance on time;
(d) On time maintenance sampling - the monitoring of when (flying hours/calendar
time/flight cycles, etc) aircraft and their components are brought in for
maintenance;
(e) Sample reports of unairworthy conditions and maintenance errors on aircraft and
components.
3.3 Audit.
3.3.1 An audit is a systematic, and independent comparison of the way in which an operation
is being conducted against the way in which the published operational procedures say
it should be conducted.
3.3.2 Audits should include at least the following quality procedures and processes:
(a) A statement explaining the scope of the audit;
(b) Planning and preparation;
(c) Gathering and recording evidence; and
(d) Analysis of the evidence.
3.3.3 Techniques that contribute to an effective audit are:
(a) Interviews or discussions with personnel;
(b) A review of published documents;
(c) The examination of an adequate sample of records;
(d) The witnessing of the activities that make up the operation; and
(e) The preservation of documents and the recording of observations.

3.4. Auditors.
3.4.1 An operator should decide, depending upon the complexity of the operations, whether
to make use of a dedicated audit team or a single auditor. In any event, the auditor or
audit team should have relevant operational and/or maintenance experience.
3.4.2 The responsibilities of the auditors should be clearly defined in the relevant
documentation.
3.5 Auditor’s Independence.

3.5.1 Auditors should not have any day-to-day involvement in the area of the operation and/or
maintenance activity that is to be audited. An operator may, in addition to using the
services of full-time dedicated personnel belonging to a separate quality department,
undertake the monitoring of specific areas or activities by the use of part-time auditors.
An operator whose structure and size does not justify the establishment of full-time
auditors, may undertake the audit function by the use of part-time personnel from within
its own organization or from an external source under the terms of an agreement
acceptable to the CAAB. In all cases the operator should develop suitable procedures
to ensure that persons directly responsible for the activities to be audited are not selected
as part of the auditing team. Where external auditors are used, it is essential that any
external specialist is familiar with the type of operation and/or maintenance conducted
by the operator.
3.5.2 The operator’s quality assurance program should identify the persons within the
company who have the experience, responsibility and CAAB to:
(a) Perform quality inspections and audits as part of ongoing quality assurance;
(b) Identify and record any concerns or findings, and the evidence necessary to
substantiate such concerns or findings;
(c) Initiate or recommend solutions to concerns or findings through designated
reporting channels;
(d) Verify the implementation of solutions within specific timescales;
(e) Report directly to the quality manager.
3.6 Audit Scope.

3.6.1 Operators are required to monitor compliance with the operational and maintenance
procedures they have designed to ensure safe operations, airworthy aircraft and the
serviceability of both operational and safety equipment. In doing so they should as a
minimum, and where appropriate, monitor:
(a) Organization;
(b) Plans and company objectives;
(c) Operational procedures;
(d) Flight safety;
(e) Operator certification (AOC/Operations specifications)
(f) Supervision;
(g) Aircraft performance;
(h) All weather operations;
(i) Communications and navigational equipment and practices;
(j) Mass, balance and aircraft loading;

(k) Instruments and safety equipment;
(l) Manuals, logs, and records;
(m) Flight and duty time limitations, rest requirements, and scheduling;
(n) Aircraft maintenance/operations interface;
(o) Use of the MEL;
(p) Maintenance programs and continued airworthiness;
(q) Airworthiness directives management;
(r) Maintenance accomplishment;
(s) Defect deferral;
(t) Flight crew;
(u) Cabin crew;
(v) Dangerous goods;
(w) Security;
(x) Training.
3.7 Audit Scheduling.

3.7.1 A quality assurance program should include a defined audit schedule and a periodic
review cycle area by area. The schedule should be flexible, and allow unscheduled
audits when trends are identified. Follow-up audits should be scheduled when
necessary to verify that corrective action was carried out and that it was effective.
3.7.2 An operator should establish a schedule of audits to be completed during a specified
calendar period. All aspects of the operation should be reviewed within every 12 month
period in accordance with the program unless an extension to the audit period is
accepted as explained below. An operator may increase the frequency of audits at its
discretion but should not decrease the frequency without the agreement of the CAAB.
Audit frequency should not be decreased beyond a 24 month period interval.
3.7.3 When an operator defines the audit schedule, significant changes to the management,
organization, operation, or technologies should be considered as well as changes to the
regulatory requirements.
3.8 Monitoring and Corrective Action.

3.8.1 The aim of monitoring within the quality system is primarily to investigate and judge
its effectiveness and thereby to ensure that defined policy, operational, and maintenance
standards are continuously complied with. Monitoring activity is based upon quality
inspections, audits, corrective action and follow-up. The operator should establish and
publish a quality procedure to monitor regulatory compliance on a continuing basis.
This monitoring activity should be aimed at eliminating the causes of unsatisfactory
performance.
3.8.2. Any non-compliance identified as a result of monitoring should be communicated to the
manager responsible for taking corrective action or, if appropriate, the accountable
manager. Such non-compliance should be recorded, for the purpose of further
investigation, in order to determine the cause and to enable the recommendation of
appropriate corrective action.

3.8.3 The quality assurance program should include procedures to ensure that corrective
actions are taken in response to findings. These quality procedures should monitor such
actions to verify their effectiveness and that they have been completed. Organizational
responsibility and accountability for the implementation of corrective action resides
with the department cited in the report identifying the finding. The accountable
manager will have the ultimate responsibility for resourcing the corrective action and
ensuring, through the quality manager, that the corrective action has re-established
compliance with the standard required by the CAAB, and any additional requirements
defined by the operator.
3.8.4 Corrective action. Subsequent to the quality inspection/audit, the operator should
establish:
(a) The seriousness of any findings and any need for immediate corrective action;
(b) The origin of the finding;
(c) What corrective actions are required to ensure that the non-compliance does not
recur;
(d) A schedule for corrective action;
(e) The identification of individuals or departments responsible for implementing
corrective action;
(f) Allocation of resources by the accountable manager, where appropriate.
3.8.5 The quality manager should:

(a) Verify that corrective action is taken by the manager responsible in response to
any finding of non-compliance;
(b) Verify the corrective action includes the elements outlined in paragraph 3.8.4
above;
(c) Monitor the implementation and completion of corrective action’
(d) Provide management with an independent assessment of corrective action;
implementation and completion;
(e) Evaluate the effectiveness of corrective action through follow-up process.
3.9 Management Evaluation.

3.9.1 A management evaluation is a comprehensive, systematic, documented review by the
management of the quality system, operational policies and procedures, and should
consider:
(a) The results of quality inspections, audits and any other indicators;
(b) The overall effectiveness of the management organization in achieving stated
objectives.
3.9.2 A management should identify and correct trends, and prevent, where possible, future
non-conformities. Conclusions and recommendations made as a result of an evaluation
should be submitted in writing to the responsible manager for action. The responsible
manager should be an individual who has the CAAB to resolve issues and take action.
3.9.3 The accountable manager should decide upon the frequency, format and structure of
internal management evaluation activities.

3.10 Recording.
3.10.1 Accurate, complete and readily accessible records documenting the results of the quality
assurance program should be maintained by the operator. Records are essential data to
enable an operator to analyze and determine the root causes of non-conformity, so that
areas of non-compliance can be identified and addressed.
3.10.2 The following records should be retained for a period of 5 years:
(a) Audit schedules;

(b) Quality inspection and audit reports;
(c) Responses to findings;
(d) Corrective action reports;
(e) Follow-up and closure reports; and
(f) Management evaluation reports.
4.0 Quality Assurance Responsibility for Sub-Contractors.

4.1 Sub-Contractors.
4.1.1 Operators may decide to sub-contract out certain activities to external agencies for the
provision of services related to areas such as:
(a) Ground deicing/anti-icing;

(b) Maintenance;
(c) CAMO activities;
(d) Ground handling;
(e) Flight support (including performance calculations, flight planning, navigation
database and dispatch);
(f) Training;
(g) Manual preparation.
4.1.2 The ultimate responsibility for the product or service provided by the sub-contractor
always remains with the operator. A written agreement should exist between the
operator and the sub-contractor clearly defining the safety related services and quality
to be provided. The sub-contractor’s safety related activities relevant to the agreement
should be included in the operator’s quality assurance program.
4.1.3 The operator should ensure that the sub-contractor has the necessary
authorization/approval when required and commands the resources and competence to
undertake the task.
5.0. Quality System Training.

5.1 General.
5.1.1 An operator should establish effective, well planned and resourced quality related
briefing for all personnel.
5.1.2 Those responsible for managing the quality system should receive training covering:

(a) An introduction to the concept of the quality system;

(b) Quality management;
(c) The concept of quality assurance;
(d) Quality manuals;
(e) Audit techniques;
(f) Reporting and recording; and
(g) The way in which the quality system will function in the company.
5.1.3 Time should be provided to train every individual involved in quality management and
for briefing the remainder of the employees. The allocation of time and resources
should be governed by the size and complexity of the operation concerned.
5.2 Sources of Training.
5.2.1 Quality management courses are available from the various [National] or International
Standards Institutions, and an operator should consider whether to offer such courses to
those likely to be involved in the management of quality systems. Operators with
sufficient appropriately qualified staff should consider whether to carry out in-house
training.
6.0 Organizations with 20 or Less Full-Time Employees.

6.1 Introduction.
6.1.1 The requirement to establish and document a quality system, and to employ a quality
manager applies to all operators. References to large and small operators elsewhere in
the ANO (AOC) are governed by aircraft capacity (i.e. more or less than 20 seats) and
by mass (i.e. greater or less than 10 tons maximum take-off mass). Such terminology
is not relevant when considering the scale of an operation and the quality system
required. In the context of quality systems therefore, operators should be categorized
according to the number of full-time staff employees.
6.2 Scale of Operation.
6.2.1 Operators who employ 5 or less full time staff are considered to be “very small” while
those employing between 6 and 20 full time employees are regarded as “small”
operators as far as quality systems are concerned. Full-time in this context means
employed for not less than 35 hours per week excluding vacation periods.
6.2.2 Complex quality systems could be inappropriate for small or very small operators and
the clerical effort required to draw up manuals and quality procedures for a complex
system may stretch their resources. It is therefore accepted that such operators should
tailor their quality systems to suit the size and complexity of their operation and allocate
resources accordingly.
6.3 Quality System for Small/Very Small Operators.
6.3.1 For small and very small operators it may be appropriate to develop a quality assurance
program that employs a checklist. The checklist should have a supporting schedule that
requires completion of all checklist items within a specified timescale, together with a
statement acknowledging completion of a periodic review by top management. An
occasional independent overview of the checklist content and achievement of the
quality assurance should be undertaken.

6.3.2 The “small” operator may decide to use internal or external auditors or a combination
of the two. In these circumstances it would be acceptable for external specialists and or
qualified organizations to perform the quality audits on behalf of the quality manager.
6.3.3 If the independent quality audit function is being conducted by external auditors, the
audit schedule should be shown in the relevant documentation.
6.3.4 Whatever arrangements are made, the operator retains the ultimate responsibility for the
quality system and especially the completion and follow-up of corrective actions.
Quality System —Organization Examples
(a) The following diagrams illustrate two typical examples of Quality organizations.
1. Quality System within the AOC holder’s organization when the AOC holder
also holds an approval for maintenance.
CAMO
(b) Quality Systems related to an AOC holder’s organization where aircraft

maintenance is contracted out to an approved organization which is not
integrated with the AOC holder.
CAMO
Note: The Quality System and Quality Audit Program of the AOC holder should assure that
the maintenance carried out by the approved organization is in accordance with requirements
specified by the AOC holder.

IS: 1.2.2.5 RETENTION OF RECORDS
(a) An operator shall ensure that the following information or documentation is

retained for the periods shown in the table below.
Table of Record Retention
Flight Crew Records
Flight, duty and rest time 2 years
License and medical certificate Until 12 months after the flight crew member
has left the employ of the operator
Ground and flight training (all types) Until 12 months after the flight crew member
Route and aerodrome/heliport qualification Until 12 months after the flight crew member
training has left the employ of the operator
Dangerous good training Until 12 months after the flight crew member
Security training Until 12 months after the flight crew member
Proficiency and qualification checks (all types) Until 12 months after the flight crew member
Cabin Crew Records
Flight, duty and rest time 2 years
License, if applicable Until 12 months after the cabin crew member
Ground and flight training (all types) and Until 12 months after the cabin crew member
qualification checks has left the employ of the operator
Dangerous good training Until 12 months after the cabin crew member
Security training Until 12 months after the cabin crew member
Competency checks Until 12 months after the cabin crew member
Records for other AOC Personnel
Training/qualification of other personnel for Until 12 months after the employee has left
whom an approved training program is required the employ of the operator
in these regulations
License, if required, and medical certificate if Until 12 months after the employee has left
required the employ of the operator
Proficiency or competency checks, if required Until 12 months after the employee has left
the employ of the operator
Flight Preparation Forms

Table of Record Retention

Completed load manifest 6 months after the completion of the flight
Mass and balance reports 6 months after the completion of the flight
Dispatch releases 6 months after the completion of the flight
Flight plans 6 months after the completion of the flight
Passenger manifests 6 months after the completion of the flight
Weather reports 6 months after the completion of the flight
Flight Recorder Records
Cockpit voice recordings Preserved after an accident or incident for 60
days or longer if requested by the CAAB
Flight data recordings Preserved after an accident or incident for 60
days or longer if requested by the CAAB
Aircraft Technical Logbook
Journey records section 36months
Maintenance records section 36months
Maintenance Records of the Aircraft
Total time in service (hours, calendar time and 12 months after the unit to which they refer
cycles, as appropriate) of the aircraft and all has been permanently withdrawn from service
life-limited components
Current status of compliance with all mandatory 12 months after the unit to which they refer
continuing airworthiness information has been permanently withdrawn from service
Appropriate details of modifications and repairs 12 months after the unit to which they refer
to the aircraft and its components has been permanently withdrawn from service
Total time in service (hours, calendar time and 12 months after the unit to which they refer
cycles, as appropriate) since the last overhaul of has been permanently withdrawn from service
the aircraft or its components subject to a
mandatory overhaul life
The detailed maintenance records to show all 36 months after signing of the certificate of
requirements for a maintenance release have release to service
been met
Other Records
Operational flight plan 6 months after the completion of the flight
Quality system records 5 years
Dangerous goods transport document 6 months after the completion of the flight
Dangerous goods acceptance checklist 6 months after the completion of the flight
Records on cosmic and solar radiation dosage, Until 12 months after the crew member has
if AOC holder operates aircraft that fly above left the employ of the AOC holder
15 000 m (49 000 ft)
Note: See 1.3.6 for details of the journey records section and 1.4.8 for details of the
maintenance records section of the aircraft technical log.

IS: 1.2.2.8 AIRCRAFT TECHNICAL LOG
(a) There are two examples of an aircraft technical log:

Name of the Flight Log2 Name of Commander: Registration: Sheet No3:
Operator1
Address of Commander’s Name and duty of other Airplane Date:
the operator Signature4: Crew Member(s): Type:
FLIGHT5 CHE BLOCK AIRBORNE LOAD FUEL ON

CK TIME TIME BOARD
Take-
Natur No. No. of off Take-
e of of Flight Pax/Carg mass off9
Fligh Fro Ldg.: Prepara Tim Take Tim o (kg/lbs) Uplif (ltrs/kg/
6 7 8
t: m: To tion: Off: On: e: -off: Ldg: e: (kg/lbs): : t: lbs): Ldg:
FLIGHT DATA BLOCK TIME REPORT INCIDENTS/OCCURRENCES/OBSERVATIO

NS REPORT/DEFECTS NOTED10
Block Time: Landings: Mark type of report: Operation/Technical/Other11.
Also note any de-/anti-icing as instructed12
Total per
Day:
Total
Previous
Report:
Total to
Report:
FLIGHT DATA FLIGHT TIME REPORT CERTIFICATE OF ACTIONS
RELEASE TO SERVICE TAKEN13
Flight Time: Next Name of certifying staff
Maintenance &Part-145 (CAAB’s
Due: approval/acceptance
reference) (if applicable)
Total this Hours Certifies that the work
sheet: specified except as
otherwise specified was
carried out in accordance
with Part-145 and in respect
to that work the

airplane/airplane component
is considered ready for
release to service.
Total from Landings Signature
previous
sheet:
Total to Date
Report:
____________________________
1
Operator’s name and address pre-printed or filled in by hand
2
Must be filled for
Each day; and
Each flight crew
3
Sheet number (e.g. yy-nn) must be pre-printed or printed by hand. All sheets must be identifiable
and numbered according to a continuous system that offers the same security when hand printed as
when pre-printed.
4
The commander’s signature states that everything on this sheet is correct
5
For flights from A to A, a summary entry may be made. All other flights such as A to B etc., for
each flight an entry must be made.
6
Such as Private, Commercial, Technical, Training, Sailplane towing, etc.
7
Number of landings if summary entry
8
Flight Preparation according to the Operations Manual (commander’s initials) state that”
1. Weight and Balance is within Limit
2. Pre-flight check is done
3. Technical status is checked and airplane accepted by the commander
4. Passengers manifest/documentation performed
9
Total Fuel on board (state the units unless pre-printed)
10
Incidents/Occurrences/Observations Report (Operation, Technical, Others):
If no report needs to be made state “-NIL-“
If a report must be made state (mark) the type of report
11
Number each observation sequentially for each log sheet
12
If de- or anti-icing has been applied, state time and amount and kind of fluid applied or other action
take, e.g. mechanical removal of snow or ice, if oil has been filled, state the time and amount
13
Use the same number as the corresponding observation to link report and response.

Date:
Address of Operator: CREW LOAD OIL GROUND DEICING Sheet Number 00000001
Aeroplane Type: Name of Commander: No. of Pax: ______________ Engine 1 / Engine 2 Type of fluid: _______________ Last release: _________________
____________________________ Refilled: Mixture: ___________________ Total aeroplane hours: __________
June 2021
Registration: Name and duty of crew member Mass (kg/lbs) ______________/_____________ Time of Deicing Total aeroplane landing: _________
____________________________ Cargo:__________________ Commenced: _______________
Next Maintenance Due:
Total: Finished: __________________ In hours: ____________________
Take-off:________________ ______________/_____________ In landing: ___________________
FLIGHT PRE-FLIGHT BLOCK TIME AIRBORNE TIME FUEL ON BOARD (LTRS/KG/LBS)

Flight Nb: From: To: No. of Ldg: Name/Signature: Off: On: Time: Take-off: Ldg: Time: Uplift: Take-off: Ldg:
IMPLEMENTING STANDARD
Defects Signature Actions Taken AMO Release to Service

00000001-1 Agreement number:
Date:
Place:
PN: Time:
sn off: sn on: Name:
Signature:
Issue 01
Date:
Place:
PN: Time:
Signature:
Date:
Place:
PN: Time:
Signature:
MEL DEFERRED DEFECT Captain’s Acceptance Daily Check/Maintenance done: Agreement number:
Item MEL Open Date Category Limit Date Date:
Place:
___________________________________________________________________________ Time:
Name:
___________________________________________________________________________ Signature:
109
JAR OPS 1: Attachment 1 to ACJ to Appendix 1 to JAR-OPS 1.005(a)
ANO (AOC) –Air Operator Certification and Administration
IS 1.2.2.10 SAFETY MANAGEMENT SYSTEM
(a) The following specifies the framework for the implementation and maintenance
of a safety management system (SMS) by an AOC, CAMO, AMO.
(1) Safety policy and objectives:
(i) Management commitment and responsibility.
(ii) The AOC, CAMO, AMO shall define the organization’s safety
policy which shall be:
(a) in accordance with international and national
requirements, and
(b) signed by the accountable executive of the organization.
(ii) The safety policy shall:
(a) reflect organizational commitments regarding safety;
(b) include a clear statement about the provision of the
necessary resources for the implementation of the safety
policy;
(c) be communicated with visible endorsement throughout
the organization;
(d) include the safety reporting procedures;
(e) clearly indicate which types of operational behaviors are
unacceptable;
(f) include the conditions under which disciplinary action
would not apply; and
(g) Be periodically reviewed to ensure it remains relevant
and appropriate to the organization.
(h) Safety accountabilities
(iii) The AOC, CAMO, AMO shall identify, with respect to the
safety performance of the SMS:
(a) the accountable executive who, irrespective of other
functions, shall have ultimate responsibility and
accountability, on behalf of the AOC, CAMO, AMO,
for the implementation and maintenance of the SMS;
(b) the accountabilities of all members of the management,
irrespective of other functions, and
(c) the employees.
(iv) The AOC, CAMO, AMO shall
(a) document safety responsibilities, accountabilities and
authorities;
(b) communicate these throughout the organization, and

(c) include a definition of the levels of management

authority to make decisions regarding safety risk
tolerability.
(v) Appointment of key safety personnel
(a) The AOC, CAMO, AMO shall identify a safety manager
to be the responsible individual and focal point or the
implementation and maintenance of an effective SMS.
(vi) Coordination of emergency response planning
(a) The AOC, CAMO, AMO shall ensure that an emergency
response plan that provides for the orderly and efficient
transition from normal to emergency operations and the
return to normal operations is properly coordinated with
the emergency response plans of those organizations it
must interface with during the provision of its services.
(vii) SMS documentation
The AOC, CAMO, AMO shall develop and maintain:
(a) an SMS implementation plan:
(1) endorsed by senior management of the
organization, and
(2) that defines the organization’s approach to the
management of safety in a manner that meets the
organization’s safety objectives.
(b) SMS documentation describing:
(1) the safety policy and objectives,
(2) the SMS requirements,
(3) the SMS processes and procedures,
(4) the accountabilities, responsibilities and
authorities for processes and procedures and the
SMS outputs.
(c) a safety management systems manual (SMSM) to
communicate its approach to the management of safety
throughout the organization.
(2) Safety risk management:
(i) Hazard identification.
(a) The AOC, CAMO, AMO shall develop and maintain a
formal process that ensures that hazards in operations are
identified.
(b) The AOC, CAMO, AMO shall base its hazard
identification on a combination of reactive, proactive and
predictive methods of safety data collection.

(ii) Safety risk assessment and mitigation.

formal process that ensures analysis, assessment and
control of the safety risks in training operations.
(3) Safety assurance:
(i) Safety performance monitoring and measurement.
(a) The AOC, CAMO, AMO shall develop and maintain the
means to:
(b) verify the safety performance of the organization, and
(c) validate the effectiveness of safety risk controls.
(d) The AOC, CAMO, AMO shall verify the safety
performance of the organization in reference to the
safety performance indicators and safety performance
targets of the SMS.
(ii) The management of change
formal process to:
(b) identify changes within the organization which may
affect established processes and services;
(c) describe the arrangements to ensure safety performance
before implementing changes, and
(d) eliminate or modify safety risk controls that are no
longer needed or effective due to changes in the
operational environment.
(iii) Continuous improvement of the SMS
formal process to
(b) identify the causes of substandard performance of the
SMS
(c) determine the implications of substandard performance
of the SMS in operations; and
(d) eliminate or mitigate such causes.
(4) Safety promotion:
(i) Training and education
safety training program that:
(b) ensures that all personnel are trained and competent to
perform the SMS duties, and

(c) is appropriate to each individual’s involvement in the

SMS.
(ii) Safety communication.
(a) The AOC, CAMO, AMO shall develop and maintain
formal means for safety communication that:
(b) ensures all personnel are fully aware of the SMS;
(c) conveys safety-critical information;
(d) explains why particular safety actions are taken; and
(e) explains why safety procedures are introduced or
changed.
IS: 1.2.2.11 FLIGHT SAFETY DOCUMENTS SYSTEM
The following outline addresses the major elements of an operator’s flight safety
documents system development process, with the aim of ensuring compliance with these
Regulations.
1. 0 Organization
1.1 A flight safety documents system shall be organized according to criteria, which ensure easy
access to information, required for flight and ground operations contained in the various
operational documents comprising the system and which facilitate management of the
distribution and revision of operational documents.
1.2 Information contained in a flight safety documents system shall be grouped according to the
importance and use of the information, as follows:
(a) Time critical information, e.g., information that can jeopardize the safety of the
operation if not immediately available;
(b) Time sensitive information, e.g., information that can affect the level of safety
or delay the operation if not available in a short time period;
(c) Frequently used information;
(d) Reference information, e.g., information that is required for the operation but
does not fall under b) or c) above; and
(e) Information that can be grouped based on the phase of operation in which it is
used.
1.3 Time critical information shall be placed early and prominently in the flight safety documents
system.
1.4 Time critical information, time sensitive information, and frequently used information shall be
placed in cards and quick-reference guides.
2.0 Validation. A flight safety documents system shall be validated before deployment, under
realistic conditions. Validation shall involve the critical aspects of the information use, in order
to verify its effectiveness. Interactions among all groups that can occur during operations shall
also be included in the validation process.

3.0 Design
3.1 A flight safety documents system shall maintain consistency in terminology and in the use of
standard terms for common items and actions.
3.2 Operational documents shall include a glossary of terms, acronyms and their standard
definition, updated on a regular basis to ensure access to the most recent terminology. All
significant terms, acronyms and abbreviations included in the flight documents system shall be
defined.
3.3 A flight safety documents system shall ensure standardization across document types, including
writing style, terminology, use of graphics and symbols, and formatting across documents. This
includes a consistent location of specific types of information, consistent use of units of
measurement and consistent use of codes.
3.4 A flight safety documents system shall include a master index to locate, in a timely manner,
information included in more than one operational document.
Note.—the master index must be placed in the front of each document and consist of no more
than three levels of indexing. Pages containing abnormal and emergency information must be
tabbed for direct access.
3.5 A flight safety documents system shall comply with the requirements of the operator’s quality
system, if applicable.
4.0 Deployment. Operators shall monitor deployment of the flight safety documents system, to
ensure appropriate and realistic use of the documents, based on the characteristics of the
operational environment and in a way which is both operationally relevant and beneficial to
operational personnel. This monitoring shall include a formal feedback system for obtaining
input from operational personnel.
5. 0 Amendment.
5.1 Operators shall develop an information gathering, review, distribution and revision control
system to process information and data obtained from all sources relevant to the type of
operation conducted, including, but not limited to, the State of the Operator, State of design,
State of Registry, manufacturers and equipment vendors.
Note: Manufacturers provide information for the operation of specific aircraft that emphasizes
the aircraft systems and procedures under conditions that may not fully match the requirements
of operators. Operators shall ensure that such information meets their specific needs and those
of the local CAAB.
5.2 Operators shall develop an information gathering, review and distribution system to process
information resulting from changes that originate within the operator, including:
(a) Changes resulting from the installation of new equipment;

(b) Changes in response to operating experience;
(c) Changes in an operator’s policies and procedures;
(d) Changes in an operator certificate; and
(e) Changes for purposes of maintaining cross fleet standardization.
Note: Operators shall ensure that crew coordination philosophy, policies and procedures are
specific to their operation.
5.3 A flight safety documents system shall be reviewed:

(a) on a regular basis (at least once a year);

(b) After major events (mergers, acquisitions, rapid growth, downsizing, etc.);
(c) after technology changes (introduction of new equipment); and
(d) After changes in safety regulations.
5.4 Operators shall develop methods of communicating new information. The specific methods
shall be responsive to the degree of communication urgency.
Note: As frequent changes diminish the importance of new or modified procedures, it is
desirable to minimize changes to the flight safety documents system.
5.5 New information shall be reviewed and validated considering its effects on the entire flight
safety documents system.
5.6 The method of communicating new information shall be complemented by a tracking system
to ensure currency by operational personnel. The tracking system shall include a procedure to
verify that operational personnel have the most recent updates.
ICAO Doc 9859, Safety Management Manual

IS: 1.2.3.7 AIRCRAFT LEASING
(a) COMPLIANCE TO REGULATORY REQUIREMENTS

1. When the leasing arrangement involves safety oversight by foreign
Authority(s), the leasing arrangement should include information on
compliance with relevant regulations of both CAAB and the foreign
Authority(s).
(b) TYPES OF OPERATIONAL LEASING ARRANGEMENTS
1. This section describes the types of operational leases. Parties involved in a
leasing arrangement should note the responsibilities of each party with
respect to the airworthiness and operation of the leased aircraft.
2. In a wet or damp lease arrangement, the lessor assumes operational control
of the aircraft operations. Aircraft operations must be in compliance with the
requirements in the lessor’s air operator certificate for the duration of the
lease.
(i) Wet or damp Lease(out) of Bangladesh registered aircraft to a
foreign operator (“Wet Lease Out”)
Regulatory requirements related to Bangladesh registered aircraft

will apply. The Bangladesh AOC holder will be responsible for the
operational control of the aircraft for the duration of the lease. In
the case of a damp lease, the qualification and operational control
of crew provided by the lessee should be addressed and aligned
with the lessor’s operations policies.
(ii) Wet or damp lease(in) a foreign registered aircraft by a Bangladesh

AOC holder (“Wet Lease In”)
Regulatory requirements related to the foreign Authority where the

aircraft is registered will apply. The lessor will be responsible for
the operational control of the aircraft for the duration of the lease.
In the case of a damp lease, the qualification and operational
control of crew provided by the lessee should be addressed and
aligned with the lessor’s operations policies.
a) AOC holder shall have an authorization of CAAB to conduct wet

lease operation in addition to a valid AOC.
b) Each AOC holder shall provide the CAAB with a copy of the wet
lease agreement to be executed.
c) The CAAB will determine which party to a wet lease agreement
has operational control considering the extent and control of
certain operational functions such as:
i. Initiating and terminating flights.

ii. Maintenance and servicing of aircraft.

iii. Scheduling crewmembers.
iv. Paying crewmembers.
v. Training crewmembers.
vi. Insurance.
(iii) Wet or damp lease of Bangladesh registered aircraft between

Bangladeshi AOC holders (“Intra State Wet Lease”)
applies. The lessor will continue to be responsible for the
operational control of the aircraft for the duration of the lease. In
the case of a damp lease, the qualification and operational control
of crew provided by the lessee should be addressed and aligned
with the lessor’s operations policies.
3. In a dry lease arrangement, the lessee usually assumes operational control
of the aircraft. The aircraft is operated under the lessee’s air operator
certificate. Compliance to other relevant regulatory requirements would
depend on the civil aviation authority of the State where the aircraft is
registered.
(i) Dry lease (out) of Bangladesh registered aircraft to a foreign operator
without change of aircraft registration (“Dry Lease Out”)

will apply. The lessee will be responsible for the operational
control of the aircraft under its AOC for the duration of the lease.
(ii) Dry lease (in) of foreign registered aircraft by Bangladesh AOC

holder without change of aircraft registration (“Dry Lease-In”)
The foreign regulatory requirements related to the foreign
registered aircraft will apply. The Bangladesh AOC holder will be
responsible for the operational control of the aircraft for the
duration of the lease.
(c) AIRCRAFT REGISTERED WITH THE AUTHORITY OF THE LESSEE
1. Parties to a dry lease agreement may register the aircraft with the Authority
of the lessee. This change of registration of the leased aircraft will result in
the lessee being solely responsible for the operational control and the
airworthiness of the aircraft.
(i) Dry lease-(out) of Bangladesh registered aircraft to a foreign
operator with change of aircraft registration


will not be applicable when the aircraft is de-registered from the
Bangladesh registry. The leased aircraft may be re-registered back
onto the Bangladesh registry at the end of the lease provided it
meets all applicable CAAB requirements at the time of re-
registration.
(ii) Dry lease-(in) of foreign registered aircraft by Bangladesh AOC

Holder with change of aircraft registration.
This is similar to registering an aircraft by a Bangladesh AOC

holder. The Bangladesh AOC holder will comply with all
regulatory requirements related to a Bangladesh registered aircraft
and be responsible for the operational control of the aircraft for the
duration of the lease.
(d) RESPONSIBILITIES OF THE STATE OF REGISTRY AND STATE OF THE

OPERATOR
1. Operators intending to engage in leasing arrangement should familiarize

themselves with the responsibilities of the State of Registry and the State of
the Operator, in the event that the aircraft is registered in a State different
from the State responsible for oversight of its operations. It is important that
the responsibilities of the lessor and lessee to be explicitly specified in the
lease agreement between the lessor and lessee, to provide for proper
airworthiness and operational oversight and control of the aircraft to be
leased.
2. The State of Registry is the State on whose register the aircraft is entered.
The State of Registry is responsible for the safety oversight and
airworthiness standards for aircraft on its register, including those aircraft
that are leased. The person or organization to which the aircraft is registered
must ensure that the aircraft comply with all applicable requirements of the
State of Registry. The responsibilities of the State of Registry include:
(i) notifying the State of Design that it has entered such an aircraft type
on its register.
(ii) ensuring that the aircraft airworthiness standards of the State of
Registry are maintained.
(iii) issuing and validating the airworthiness certificate for aircraft (C of
A) on its register.
(iv) overseeing the continuing airworthiness of the aircraft according to
the standards of the State of Registry, regardless of where it is
operated in the world.

(v) ensuring that personnel performing maintenance work on the aircraft

meets the experience, knowledge and skill requirements in
accordance with the requirements of the State of Registry.
(vi) ensuring that flight crew operating the aircraft meets the experience,
knowledge and skill requirements to safely operate the aircraft in
accordance with the requirements of the State of Registry.
(vii) ensuring that operational personnel related with the aircraft
operation continues to meet the standards required by the State of
Registry.
(viii) ensuring timely and appropriate actions are in place to correct all
deficiencies highlighted by the flight crew on the maintenance of the
aircraft and its operation.
(ix) informing the organization responsible for the type design on the
faults, malfunctions, defects and other occurrences that cause or
might cause adverse effects on the continuing airworthiness of the
aircraft.
(x) ensuring that mandatory continuing airworthiness information from
the State of Design is assessed and appropriate action is taken in a
timely manner.
3. The State of the Operator is the State where the principal place of business
of the operator is located, or if no such business exists, the permanent
residence of the operator. The operator of the aircraft must make sure that
the operations of the aircraft meet the requirements of the State of the
Operator. The responsibilities of the State of the Operator include ensuring
that its operators are able to:
(i) Demonstrate safe and efficient operations prior to the initiation of
any flight operations.
(ii) conduct operations with respect to the original certification criteria
or operational specifications on a continuing basis.
(iii) take timely and necessary actions to resolve safety issues that are
found with respect to the maintenance of aircraft, flight operations
and other air operator responsibilities, including the actions of the
operator’s personnel.
(e) CAAB’ LEASING POLICY
1. To provide clarity on the safety responsibilities expected from the lessee and
lessor, CAAB expects, at the minimum, the following obligations from the
lessee and lessor in accordance with the respective types of leasing
arrangements as shown in Table 1below.

Table-1: Obligations expected from Lessee and Lessor in Operational Leases
Scenario Obligations
All Leases
a. The applicant will need to demonstrate the need to enter into aircraft
operational leasing arrangements.
b. The applicant will need to ensure that provisions are made in the leasing
arrangement to enable CAAB inspectors to conduct necessary
inspections.
Wet Leases
a. The lessee and lessor must hold valid air operator certificates throughout
the duration of the lease.
b. The lessor should retain operational control of the aircraft.
c. For wet leasing arrangements among Bangladesh air operators, the lessee
must ensure that the lessor maintains the aircraft as per the lessor’s
approved maintenance program.
d. For wet-lease in arrangements, the lessee must ensure that reportable
occurrences and incidents affecting the leased aircraft are reported to
CAAB.
Dry Leases
a. For Dry Lease Out arrangements, the lessee must maintain the subject
aircraft to Bangladesh requirements.
b. For Dry Lease In arrangements, the lessee must ensure that the aircraft
equipment relating to flight operations meets Bangladesh’s requirements.
2. CAAB may, on a case-by-case basis, prescribe additional requirements

relating to the lease arrangement.
3. In order to maintain effective safety oversight, CAAB will set limits to the
duration of operational leases. The limit to the duration of a lease, in
accordance to the type of operational lease, is stipulated in Table-2.
4. Bangladesh AOC holders that need to lease an aircraft for a period longer
than the stipulated period in Table 2 will need to provide justifications to
CAAB for the requested extended lease duration.

IMPLEMENTING STANDARDS ANO Part9 –Air Operator Certification and Administration
Table 2: Durations for Operational Leases
Scenario Duration
Wet or damp 6 (six) months and one-time renewal may be allowed for an
Lease In additional 6 (six) months subject to comply with the requirements
for initial approval. However, the aircraft with same MSN shall not
be operated by the same AOC holder under the wet or damp lease-
in agreement within next 03 (three) years period from the expiry
date of the CAAB’s initial/renewal approval as applicable.
Dry Lease In Not limited.
Wet Lease Out 12 months.
Dry Lease Out Not limited.
Intra State Wet 12 months, subject to a one-time extension of an additional 12

Lease months.
(f) ARTICLE 83 BIS TO THE CHICAGO CONVENTION – TRANSFER

OF STATE OF REGISTRY RESPONSIBILITIES
1. Article 83 bis to the Chicago Convention provides for the transfer of

certain safety oversight responsibilities from the State of Registry to the
State of the Operator. Such a transfer will be recognized by all other
States which have ratified Article 83 bis. The transfer of responsibility
may involve functions and duties under Article 12, 30, 31 or 32 a) of the
Chicago Convention, which address rules of the air, radio licensing,
certificates of airworthiness, and personnel licenses respectively.
2. Where the lease arrangement involves more than one Authority, the
State of Registry may, if it is unable to discharge all or part of its
responsibilities as a State of Registry, transfer part or all of these
responsibilities to another State. This transfer is subject to the mutual
agreement of the other State (usually the State of the Operator). The
instrument used to effect the transfer is an Article 83 bis agreement
between the two States.
3. CAAB generally does not transfer its safety oversight responsibilities to
other Authorities. However, CAAB may accept the transfer of State of
Registry responsibilities from another Authority, if it deems necessary
to maintain effective oversight of the aircraft. CAAB will inform the
affected Bangladesh AOC holders when CAAB has entered into an
Article 83 bis agreement with the foreign Authority.

IMPLEMENTING STANDARDS ANO (AOC) –Air Operator Certification and Continued Compliance
(g) INFORMATION REQUIRED IN THE LEASE AGREEMENT

A lease agreement shall have, but not limited to, following information:
1. Detailed descriptions of the party(s) responsible for the operational
control and continuing airworthiness for the aircraft in the lease
arrangement. Depending on the complexities of the lease arrangement,
CAAB may require more information in order to determine that all
airworthiness and operational issues are addressed.
The minimum information required is as follows:
(i) Parties involved in the lease arrangement
(ii) Make, model the serial number of the aircraft involved in the
lease arrangement
(iii) In the case of a lease-in arrangement:
a) the State of Registry and registration marks
b) name and address of the registered owner of the aircraft
c) a copy of the Certificate of Airworthiness
d) proof of the maintenance program approval from the foreign
Authority
2. Type of lease (lease-in/out, wet, damp, dry)
3. Duration of the lease arrangement
4. Whether the aircraft’s registration will change during the lease
5. Copy of the lease agreement or description of the lease provisions. The
lease agreement or description of the provisions should include
information on:
(i) Responsibility for airworthiness of aircraft, maintenance
release, operations and airworthiness control etc.
(ii) Arrangements for the continuing airworthiness of the aircraft
during the lease period. This would include, but is not limited
to, pre- and post- lease airworthiness standards, availability of
up-to-date maintenance approved data, acceptable qualifications
and training of certifying staff, reporting of defects and incidents
that may affect the airworthiness of the aircraft and handling of
mandatory airworthiness information.
(iii) Arrangements to address any operational matters during the
lease period. This would include but not limited to acceptable
qualifications and training of operational personnel like pilots
and cabin crew, details of how operational deficiencies will be
addressed, reporting of incidents, etc.
6. Changes to the operations specifications for AOC holders, as applicable,
as a result of the lease agreement

7. Area of operations for the aircraft including where it will be based

Note: The above information is necessary for CAAB to determine whether proper
operational control and continuing airworthiness oversight for the aircraft are in
place for the duration of the lease.
(h) CAAB’APPROVAL
1. CAAB’ approval shall be sought for lease arrangements involving

Bangladesh AOC holders and/or Bangladesh registered aircraft.
2. Approval of the lease arrangement is dependent on applicant’s
demonstration of the following:
(i) all the necessary changes arising from the lease arrangement are
identified; and
(ii) all parties involved in the lease arrangement have sufficient
knowledge and adequate resources to fulfil their roles and
responsibilities with regard to the continuing airworthiness and
operational control of the aircraft for the duration of the lease.
3. Where appropriate, the attachments to the AOC (Maintenance of Leased
Aircraft and Aircraft Leasing Operations will be amended to reflect the
approval of the lease arrangement.
4. AOC holders or Lessees (in case lease out) are required to carry the
following documents in the aircraft at all times for the duration of the
lease:
(i) a certified true copy of the lease agreement between the lessor
and lessee.
(ii) a certified true copy of the AOC and its corresponding
specifications.
(iii) a certified true copy of the Article 83 bis agreement, if
applicable.
(iv) flight crew licenses issued or validated by the State of Registry.

IS: 1.2.3.8 AIRCRAFT INTERCHANGE
(a) Before operating under an interchange agreement, each AOC holder shall
show that—
1. The procedures for the interchange operation conform with safe
operating practices;
2. Required crew members and flight operations officers meet approved
training requirements for the aircraft and equipment to be used and are
familiar with the communications and dispatch procedures to be used;
3. Maintenance personnel meet training requirements for the aircraft and
equipment, and are familiar with the maintenance procedures to be used;
4. Flight crew members and flight operations officers meet appropriate
route and airport qualifications;
5. The aircraft to be operated are essentially similar to the aircraft of the
AOC holder with whom the interchange is affected; and
6. The arrangement of flight instruments and controls that are critical to
safety are essentially similar, unless the CAAB determines that the AOC
holder has adequate training program to ensure that any potentially
hazardous dissimilarities are safely overcome by flight crew
familiarization.
(b) Each AOC holder conducting an interchange agreement shall include the
pertinent provisions and procedures of the agreement in its manuals.
(c) The AOC holder shall amend their operations specifications to reflect an
interchange agreement.
(d) The AOC holder shall comply with the applicable regulations of the State
of Registry of an aircraft involved in an interchange agreement while it has
operational control of that aircraft.
IS: 1.2.3.9 EMERGENCY EVACUATION DEMONSTRATION
(a) Each AOC holder shall conduct an emergency evacuation and ditching
evacuation, observed by the CAAB that demonstrates the effectiveness of
its crew member emergency training and evacuation procedures.
(b) Prior to conducting an emergency evacuation demonstration, the AOC
holder shall apply for and obtain approval from the CAAB.
(c) Cabin crew members used in the emergency evacuation demonstrations
shall—
1. Be selected at random by the CAAB;
2. Have completed the AOC holder's CAAB-approved training program
for the type and model of aircraft; and

3. Have passed the drills and competence check on the emergency

equipment and procedures.
(d) To conduct the emergency evacuation demonstration, the AOC holder’s
assigned cabin crew members shall, using the AOC holder's line operating
procedures—
1. Demonstrate the opening of 50 percent of the required floor-level
emergency exits and 50 percent of the required non-floor-level
emergency exits (whose opening by a cabin crew member is defined as
an emergency evacuation duty) and deployment of 50 percent of the exit
slides, selected by the CAAB; and
2. Prepare for use those exits and slides within 15 seconds.
(e) To conduct the ditching evacuation demonstration, the AOC holder’s
assigned cabin crew members shall—
1. Demonstrate their knowledge and use of each item of required
emergency equipment;
2. Prepare the cabin for ditching within 6 minutes after the intention to
ditch is announced;
3. Remove each life raft from storage (one life raft, selected by the CAAB,
shall be launched and properly inflated or one slide life raft properly
inflated); and
4. Enter the raft (the raft shall include all required emergency equipment)
and completely set it up for extended occupancy.
IS: 1.2.3.10 DEMONSTRATION FLIGHTS
(a) Each AOC holder shall conduct demonstration flights for each type of
aircraft, including those aircraft materially altered in design, and for each
kind of operation the AOC holder intends to conduct.
1. Definition: “Materially altered aircraft” refers to aircraft having power
plants installed other than those for which it is certified; or alterations to
the aircraft or its components that materially affect flight characteristics.
(b) Each AOC holder shall conduct demonstration flights to one or more
destinations of intended operations, as determined by the CAAB.
(c) CAAB will decide the required demonstration flight hours, cycles and the
routes taking into account:
1. Overall experience of the operator;
2. Differences between the newly inducted aircraft type and the existing
aircraft in the operator’s fleet;
3. Complexity of the aircraft to be inducted and
4. Any other point deemed necessary by CAAB in safety aspect.

(d) No person may carry passengers in an aircraft during demonstration flights,

except for those needed to make the demonstration flight and those
designated by the CAAB.
(e) For those applicant/AOC holders of aircraft of less than 5700 kg, the
necessity and extent of demonstration shall be at the option of the CAAB.
IS: 1.3.2 OPERATIONS MANUAL
(a) Each AOC holder shall ensure that the contents and structure of the
operations manual are in accordance with rules and regulations of the
CAAB, and are relevant to the area(s) and type(s) of operation.
(b) An operations manual, which may be issued in separate parts corresponding
to specific aspects of operations shall be organized in accordance with the
following structure:
1. General (IS: 1.3.2(e))
2. Aircraft operating information (IS: 1.3.5)
3. Areas, routes and aerodromes (IS: 1.3.22), and
4. Training (IS: 1.3.4)
(c) An AOC holder may design a manual to be more restrictive than the
CAAB’s requirements.
(d) Each AOC holder shall ensure that the operations manual presents the items
of information listed below, to meet the requirements of 1.3.2(g). The
manual may consist of two or more parts containing together all such
information in a format and manner based upon the outline presented in
paragraph (d) below. Each part of the operations manual must contain all
information required by each group of personnel addressed in that part.
1. General Policies.
2. Duties and responsibilities of each crewmember, appropriate members
of the ground organization, and management personnel.
3. Reference to appropriate Civil Aviation Regulations.
4. Flight dispatching and operational control, including procedures for
coordinated dispatch or flight control or flight following procedures and
maintenance control procedures, as applicable.
5. En route flight, navigation, and communication procedures, including
procedures for the dispatch or release or continuance of flight if any item
of equipment required for the particular type of operation becomes
inoperative or unserviceable en route.
6. Appropriate information from the en route operations specifications,
including for each approved route the types of aircraft authorized, the
type of operation such as VFR, IFR, day, night, etc., and any other
pertinent information.

7. Appropriate information from the airplane terminal instrument

procedures and airport authorizations and limitations operations
specifications, including for each airport—
(i) Its location
(ii) Its designation;
(iii) The types of aircraft authorized;
(iv) Instrument approach procedures;
(v) Landing and take-off minimums; and
(vi) Any other pertinent information.
8. Procedures for familiarizing passengers with the use of emergency
equipment, during flight.
9. Emergency equipment and procedures.
10. The method of designating succession of command of flight crew
members.
11. Procedures for determining the usability of landing and take-off areas,
and for disseminating pertinent information thereon to operations
personnel.
12. Procedures for operating in periods of ice, hail, thunderstorms,
turbulence, or any potentially hazardous meteorological condition.
13. Airman training program, including appropriate ground, flight, and
emergency phases.
14. Procedures for refueling aircraft, eliminating fuel contamination,
protection from fire (including electrostatic protection), and supervising
and protecting passengers during refueling.
15. Methods and procedures for maintaining the aircraft weight and centre
of gravity within approved limits.
16. Where applicable, pilot and dispatcher route and airport qualification
procedures.
17. Accident notification procedures.
18. Procedures and information to assist personnel to identify packages
marked or labeled as containing hazardous materials and, if these
materials are to be carried, stored, or handled, procedures and
instructions relating to the carriage, storage, or handling of hazardous
materials, including the following:
(i) Procedures for determining the proper shipper certification and
proper packaging, marking, labeling, shipping documents,
compatibility of materials, and instructions on the loading,
storage, and handling.

(ii) Notification procedures for reporting hazardous material

incidents.
(iii) Instructions and procedures for the notification of the pilot in
command when there are hazardous materials aboard.
19. Other information or instructions relating to safety.
(e) The general part or section of the operations manual shall contain at least
the following:
1.0 Administration and Control of Operations Manual

1.1 Introduction
(a) A statement that the manual complies with all applicable Authority regulations and
requirements and with the terms and conditions of the applicable Air Operator
Certificate.
(b) A statement that the manual contains operational instructions that are to be
complied with by the relevant personnel in the performance of their duties.
(c) A list and brief description of the various operations manual parts, their contents,
applicability and use.
(d) Explanations and definitions of terms and words used in the manual.
1.2 System of Amendment and Revision
(a) An operations manual shall describe who is responsible for the issuance and
insertion of amendments and revisions.
(b) A record of amendments and revisions with insertion dates and effective dates is
required.
(c) A statement that hand-written amendments and revisions are not permitted except
in situations requiring immediate amendment or revision in the interest of safety.
(d) A description of the system for the annotation of pages and their effective dates.
(e) A list of effective pages and their effective dates.
(f) Annotation of changes (on text pages and as practicable, on charts and diagrams).
(g) A system for recording temporary revisions.
(h) A description of the distribution system for the manuals, amendments and
revisions.
(i) A statement of who is responsible for notifying the Authority of proposed changes
and working with the Authority on changes requiring Authority approval.

2.0 Organization and Responsibilities

2.1 Organizational Structure
A description of the organizational structure including the general company organization and
operations department organization. The relationship between the operations department and the
other departments of the company. In particular, the subordination and reporting lines of all
divisions, departments etc., which pertain to the safety of flight operations shall be shown.
Instructions outlining the responsibilities of operations personnel pertaining to the conduct of flight
operations.
2.2 Responsible Manager
The name of each manager responsible for flight operations, the maintenance system, crew training
and ground operations shall be listed. A description of their function and responsibilities shall be
included.
2.3 Responsibilities and Duties of Operations Management Personnel
A description of the duties, responsibilities and authority of operations management personnel
pertaining to the safety of flight operations and with compliance with applicable regulations shall
be listed.
2.4 Authority, Duties and Responsibilities of a PIC
A statement defining the authority, duties and responsibilities of the PIC shall be listed.
2.5 Duties and Responsibilities of Crew Members Other Than the PIC
A statement defining the authority, duties, and responsibilities of all required aircraft crew
members shall be listed.
3.0 Operational Control and Supervision
3.1 Supervision of the Operation by the AOC Holder
A description of the system for supervision of the operation by the AOC holder shall be listed.
This description shall show how the safety of flight operations and the qualifications of personnel
involved in all such operations are supervised and monitored. In particular, the procedures related
to the following items shall be described:
(a) Specifications for the operational flight plan

(b) Competence of operations personnel; and
(c) Control, analysis and storage of records, flight documents, additional information,
and safety related data.
3.2 System of Promulgation of Additional Operational Instructions and Information
A description of any system for promulgating information which may be of an operational nature
but is supplementary to that in the operations manual. The applicability of this information and
the responsibilities for its promulgation shall be included
3.3 Accident Prevention and Flight Safety Program

A description of the main aspects of the flight safety program including:
(a) Programs to achieve and maintain risk awareness by all persons involved in flight
operations; and
(b) Evaluation of accidents and incidents and the promulgation of related information.
3.4 Operational Control
A description of the objectives, procedures and responsibilities necessary to exercise operational
control with respect to flight safety.
4.0 Quality System
A description of the quality system adopted.
5.0 Crew
5.1 Crew Composition
An explanation of the method for determining crew compositions taking into account of the
following:
(a) Experience (total and on type), regency and qualification of the crew members; and
(b) The designation of the PIC and, if required by the duration of the flight, the
procedures for the relief of the PIC or other members of the flight crew.
(c) The flight crew for each type of operation including the designation of the
succession of command.
5.2 Designation of the PIC
The rules applicable to the designation of a PIC.
5.3 Flight Crew Incapacitation
Instructions on the succession of command in the event of flight crew incapacitation.
6.0 Flight Crew, Cabin Crew, Flight Operations Officer, and Other Operations
Personnel Qualifications
6.1 Qualifications
A description of the required license rating(s), qualification/competency (e.g., for routes and
airports) experience, training, checking and regency of experience for operations personnel to
conduct their duties. Consideration shall be given to the aircraft type, kind of operation, and
composition of the crew.
6.2 Flight Crew
(a) Operation on more than one type or variant.

6.3 Cabin Crew
(a) Senior cabin crew member.

(b) Cabin crewmember.
1. Required cabin crewmember.
2. Additional cabin crewmember, and
3. Cabin crewmember during familiarization flights.
(c) Operation on more than one type or variant.
6.4 Other Operations Personnel
7.0 Flight and Duty Time
7.1 Flight and Duty Time Limitations and Rest Schemes
(a) Flight Crew

(b) Cabin Crew
(c) Flight Operations Officer/ Flight Dispatcher
8.0 Crew Health
8.1 Crew Health Precautions
The relevant regulations and guidance for crew members concerning health including:
(a) Alcohol and other intoxicating liquor;

(b) Narcotics;
(c) Drugs;
(d) Sleeping tablets;
(e) Pharmaceutical preparations;
(f) Immunization;
(g) SCUBA diving;
(h) Blood donation;
(i) Meal precautions prior to and during flight; Sleep and rest; and
(j) Surgical operations.
9.0 Operating Procedures
9.1 Flight Preparation Instructions
As applicable to the operation:
9.1.1 Criteria for Determining the Usability of Airports
9.1.2 The method for determining minimum flight altitudes
9.1.3 The method for determining aerodrome operating minima

9.1.4 En route Operating Minima for VFR Flights

A description of en route operating minima for VFR flights or VFR portions of a flight and, where
single-engine aircraft are used, instructions for route selection with respect to the availability of
surfaces which permit a safe forced landing.
9.1.5 Presentation and Application of Airport and En route Operating Minima
9.1.6 Interpretation of Meteorological Information.
Explanatory material on the decoding of MET forecasts and MET reports relevant to the area of
operations, including the interpretation of conditional expressions.
9.1.7 Determination of the Quantities of Fuel, Oil and Water Methanol Carried.
The specific instructions and methods by which the quantities of fuel, oil and water methanol to
be carried are determined and monitored in flight. This section shall also include instructions on
the measurement and distribution of the fluid carried on board. Such instructions shall take account
of all circumstances likely to be encountered on the flight, including the possibility of in-flight
replanting and of failure of one or more of the aircraft’s power plants, and possible loss of
pressurization. The system for maintaining fuel and oil records shall also be described.
9.1.8 Mass and Centre of Gravity.
The general principles of mass and centre of gravity including:
(a) The policy for using either standard and/or actual masses;
(b) The method for determining the applicable passenger, baggage and cargo mass;
(c) The applicable passenger and baggage masses for various types of operations and
aircraft type;
(d) General instruction and information necessary for verification of the various types
of mass and balance documentation in use;
(e) Last minute changes procedures;
(f) Seating policy/procedures; and
(g) List of documents, forms and additional information to be carried during a flight.
9.2 Ground Handling Arrangements and Procedures
9.2.1 Fueling Procedures.
A description of fueling procedures, including:
(a) Safety precautions during refueling and defueling including when an APU is in
operation or when a turbine engine is running and, if applicable, the propeller
brakes are on;
(b) Refueling and defueling when passengers are embarking, on board or
disembarking;
(c) Precautions to be taken to avoid mixing fuels; and
(d) Method to ensure the required amount of fuel is loaded.

9.2.2 Aircraft, Passengers And Cargo Handling Procedures Related To Safety.

A description of the handling procedures to be used when allocating seats and embarking and
disembarking passengers and when loading and unloading the aircraft. Further procedures, aimed
at achieving safety whilst the aircraft is on the ramp, shall also be given. Handling procedures
shall include:
(a) Sick passengers and persons with reduced mobility;

(b) Permissible size and weight of hand baggage;
(c) Loading and securing of items in the aircraft;
(d) Special loads and classification of load compartments (i.e., dangerous goods, live
animals, etc.);
(e) Positioning of ground equipment;
(f) Operation of aircraft doors;
(g) Safety on the ramp, including fire prevention, blast and suction areas;
(h) Start-up, ramp departure and arrival procedures;
(i) Servicing of aircraft;
(j) Documents and forms;
(k) Multiple occupancy of aircraft seats.
9.2.3 Procedures for the Refusal of Embarkation.
Procedures to ensure that persons who appear to be intoxicated or who demonstrate by manner or
physical indications that they are under the influence of alcohol or drugs, except medical patients
under proper care, are refused embarkation.
9.2.4 Deicing and Anti-Icing on the Ground.
Instructions for the conduct and control of ground de-icing/anti-icing operations. A description of
the deicing and anti-icing policy and procedures for aircraft on the ground. These shall include
descriptions of the types and effects of icing and other contaminants on aircraft while stationary,
during ground movements and during take-off. In addition, a description of the fluid types used
shall be given including:
(a) Proprietary or commercial names;

(b) Characteristics;
(c) Effects on aircraft performance;
(d) Precautions during usage.
9.3 Flight Procedures and Flight Navigation Equipment
A description of flight procedures, including:
(a) Standard operating procedures (SOP) for each phase of flight.

(b) Instructions on the use of normal checklists and the timing of their use.
(c) Departure contingency procedures
(d) Instructions on the maintenance of altitude awareness and the use of automated or
flight crew altitude call-outs.
(e) Instructions on the use of autopilots and auto-throttles in IMC.
(f) Instructions on the clarification and acceptance of ATC clearances, particularly
where terrain clearance is involved.
(g) Departure and approach briefings
(h) Procedures for familiarization with areas, routes, and aerodromes
(i) Stabilized approach procedure
(j) Limitation on high rates of descent near the surface
(k) Conditions required to commence or to continue an instrument approach.
(l) Instructions for the conduct of precision and non-precision instrument approach
procedures.
(m) Allocation of flight crew duties and procedures for the management of crew
workload during night and IMC instrument approach and landing operations.
(n) The circumstances in which a radio listening watch is to be maintained.
(o) Instructions and training requirements for the use of head-up-displays (HUD) and
enhanced vision systems (EVS) equipment as applicable.
9.3.1 Navigation Equipment
A list of the navigational equipment to be carried including any requirements relating to operations
where performance-based navigation is prescribed.
9.3.2 Navigation Procedures
A description of all navigation procedures relevant to the type(s) and area(s) of operation.
Consideration shall be given to:
(a) Standard navigational procedures including policy for carrying out independent
cross-checks of keyboard entries where these affect the flight path to be followed
by the aircraft,
(b) In-flight replanting,
(c) Procedures in the event of system degradation,
(d) Where relevant to the operations, the long range navigation procedures, engine
failure procedure for ETOPS and the nomination and utilization of diversion
aerodromes
(e) Instructions and training requirements for the avoidance of controlled flight into
terrain and policy for the use of the ground proximity warning system (GPWS).
(f) Policy, instructions, procedures and training requirements for the avoidance of
collisions and the use of the airborne collision avoidance system (ACAS).
(g) Information and instructions relating to the interception of civil aircraft including:
1. Procedures for pilots-in-command of intercepted aircraft; and
2. Visual signals for use by intercepting and intercepted aircraft.
(h) For airplanes intended to be operated above 49, 000 ft. (15,000 m)

1. information which will enable the pilot to determine the best course of
action to take in the event of exposure to solar cosmic radiation; and
2. procedures in the event that a decision to descend is taken, covering:
(i) the necessity of giving the appropriate ATS unit prior warning of the
situation and of obtaining a provisional descent clearance; and
The action to be taken in the event that communication with ATS unit cannot be
established or is interrupted.
9.3.3 Policy and Procedures for In-flight Fuel Management

9.4.3 Adverse and Potentially Hazardous Atmospheric Conditions.
Procedures for operating in, and/or avoiding, potentially hazardous atmospheric conditions
including:
(a) Thunderstorms;
(b) Icing conditions;
(c) Turbulence,
(d) Wind shear;
(e) Jet stream;
(f) Volcanic ash clouds;
(g) Heavy precipitation;
(h) Sand storms;
(i) Mountain waves; and
(j) Significant Temperature inversions.
9.3.5 Operating Restrictions
(a) Cold weather operations

(b) Take-off and landing in turbulence
(c) Low-level wind shear operations
(d) Cross-wind operations (including tail wind components)
(e) High temperature operations
(f) High altitude operations
9.3.6 Incapacitation of Crew Members.
Procedures to be followed in the event of incapacitation of crew members in flight. Examples of
the types of in capacitation and the means for recognizing them shall be included.

9.3.7 Cabin Safety Requirements.

Procedures covering:
(a) Cabin preparation for flight, in-flight requirements and preparation for landing
including procedures for securing cabin and galleys.
(b) Procedures to ensure that passengers are seated where, in the event that an
emergency evacuation is required, they may best assist and not hinder evacuation
from the aircraft;
(c) Procedures to be followed during passenger embarkation and disembarkation; and
(d) Procedures for fueling with passengers on board, embarking, or disembarking.
(e) Smoking on board.
(f) Use of portable electronic equipment and cellular telephones
9.3.8 Passenger Briefing Procedures.
The contents, means and timing of passenger briefing.
9.3.9 Procedures for Use of Cosmic or Solar Radiation Detection Equipment - Airplanes.
Procedures for the use of cosmic or solar radiation detection equipment and for recording its
readings including actions to be taken in the event that limit values specified in the operations
manual are exceeded. In addition, the procedures, including ATC procedures, to be followed in
the event that a decision to descend or re-route is taken.
9.4 All Weather Operations

9.5 Use of the Minimum Equipment and Configuration Deviation List(s)
9.6 Non Revenue Flights
Procedures and limitations for:
(a) Training flights;

(b) Test flights;
(c) Delivery flights,
(d) Ferry flights;
(e) Demonstration flights; and
(f) Positioning flights, including the kind of persons who may be carried on such
flights.
9.7 Oxygen Requirements
An explanation of the conditions under which oxygen shall be provided and used.
10.0 Dangerous Goods and Weapons
10.1 Transport of Dangerous Goods

Information, instructions and general guidance on the transport of dangerous goods including:
(a) AOC holder's policy on the transport of dangerous goods;

(b) Guidance on the requirements for acceptance, labelling, handling, stowage and
segregation of dangerous goods;
(c) Procedures and actions to be taken for responding to emergency situations
involving dangerous goods;
(d) Duties of all personnel involved; and
(e) Instructions on the carriage of the AOC holder’s employees
10.2 Transport of Weapons
The conditions under which weapons, munitions of war and sporting weapons may be carried.
11.0 Security
11.1 Security Policies and Procedures
A description of security policies and procedures for handling and reporting crime on board such
as unlawful interference, sabotage, bomb threats, and hijacking.
11.2 Security Instructions and Guidance
Security instructions and guidance of a non-confidential nature which shall include the authority
and responsibilities of operations personnel.
11.3 Preventative Security Measures and Training
A description of preventative security measures and training. (Note: Parts of the security
instructions and guidance may be kept confidential.)
12.0 Handling of Accidents and Occurrences
(a) Procedures for the handling, notifying and reporting of accidents and occurrences.
This section shall include:
(b) Definitions of accidents and occurrences and the relevant responsibilities of all
persons involved;
(c) The descriptions of which company departments, Authorities or other institutions
have to be notified by which means and in which sequence in case of an accident;
(d) Special notification requirements in the event of an accident or occurrence when
dangerous goods are being carried;
(e) A description of the requirements to report specific occurrences and accidents;
(f) The forms used for reporting and the procedure for submitting them to the Authority
shall also be included; and
(g) If the AOC holder develops additional safety related reporting procedures for its
own internal use, a description of the applicability and related forms to be used.
(h) Procedures for pilots-in-command observing an accident.

13.0 Rules of the Air
Rules of the Air including:

(a) Territorial application of the Rules of the Air;
(b) The circumstances during which a radio listening watch shall be maintained;
(c) ATC clearances, adherence to flight plan and position reports;
(d) The ground/air visual codes for use by survivors, description and use of signal aids;
and
(e) Distress and urgency signals.
14.0 Safety Management System (SMS)
Details of the Safety Management System.

IS: 1.3.4 TRAINING PROGRAMS MANUAL
(a) Each AOC holder and AOC applicant may submit and maintain training
program manuals based on the following outline:
1.0 Training Syllabi and Checking Programs

1.1 General Requirements.
(a) Training syllabi and checking programs for all operations personnel assigned to
operational duties in connection with the preparation and/or conduct of a flight shall
be developed to meet the respective requirements of the Authority. An AOC holder
may not use, nor may any person serve in a required crewmember capacity or
operational capacity unless that person meets the training and currency
requirements established by the Authority for that respective position.
1.2 Flight Crew.
The training syllabi and checking programs for flight crew members shall include:
(a) A written training program acceptable to the Authority that provides for basic
indoctrination, initial, transition, difference, and recurrent training, as appropriate,
for flight deck crew members for each type of aircraft flown by that crew member.
This written training program shall include both normal and emergency procedures
training applicable for each type of aircraft flown by the crew member
(b) Adequate ground and flight training facilities and properly qualified instructors
required to meet training objectives and needs
(c) A current list of approved training materials, equipment, training devices,
simulators, and other required training items needed to meet the training needs for
each type and variation of aircraft flown by the AOC holder
(d) Adequate number of ground examiner and flight check pilots to ensure adequate
training and checking of flight crew members
(e) A record system acceptable to the Authority to show compliance with appropriate
training and currency requirements
1.3 Cabin Crew
The training syllabi and checking programs for cabin crew members shall include:
(a) Basic initial ground training covering duties and responsibilities

(b) Appropriate Authority rules and regulations
(c) Appropriate portions of the AOC holder’s operating manual
(d) Appropriate emergency training as required by the Authority and the AOC holder’s
operating manual
(e) Appropriate flight training

(f) Appropriate recurrent, upgrade, or difference training, as required, to maintain

currency in any type and variance of aircraft the crew member may be required to
work in
(g) A current list of approved training materials, equipment, training devices,
simulators, and other required training items needed to meet the training needs for
each type and variation of aircraft flown by the AOC holder
(h) Adequate number of ground examiner and flight check personnel to ensure
adequate training and checking of crew members, and
(i) Maintain a training record system acceptable to the Authority to show compliance
with all required training.
1.4 All Crew Members
A written training program shall be developed for all crew members in the emergency procedures
appropriate to each make and model of aircraft flown in by the crew member. Areas shall include:
(a) Instruction in emergency procedures, assignments, and crew co-ordination

(b) Individual instruction in the use of onboard emergency equipment such as fire
extinguishers, emergency breathing equipment, first aid equipment and its proper
use, emergency exits and evacuation slides, and the aircraft’s oxygen system
including the use of portable emergency oxygen bottles. Flight crew members shall
also practice using their emergency equipment designed to protect them in case of
a cockpit fire or smoke
(c) Training shall also include instruction in potential emergencies such as rapid
decompression, ditching, fire-fighting, aircraft evacuation, medical emergencies,
hijacking, and disruptive passengers
(d) Scheduled recurrent training to meet Authority requirements
1.5 All Operations Personnel
The training syllabi and checking programs for all operations personnel shall include:
(a) Training in the safe transportation and recognition of all dangerous goods permitted
by the Authority to be shipped by air. Training shall include the proper packaging,
marking, labelling, and documentation of dangerous articles and magnetized
materials
(b) All appropriate security training required by the Authority
(c) A method of providing any required notification of an accident or incident involving
dangerous good
1.6 Operations Personnel Other Than Crew Members
For operations personnel other than crew members (e.g., flight operations officer, handling
personnel etc.), a written training program shall be developed that pertains to their respective
duties. The training program shall provide for initial, recurrent, and any required upgrade training.
2.0 Procedures for Training and Checking

2.1 Proficiency Checking Procedures
(a) Procedures to be applied in the event that personnel do not achieve or maintain the
required standards.
2.2 Procedures Involving the Simulation of Abnormal or Emergency Situations
Procedures to ensure that abnormal or emergency situations requiring the application of part or all
of abnormal or emergency procedures, and simulation of IMC by artificial means, are not
simulated during commercial air transportation flights.
3.0 Document Retention
3.1 Documentation to be Stored and Storage Periods
An AOC holder shall retain all documentation required by the appropriate Authority, or the
Authority of another State in which the AOC holder is operating for the time specified by the
respective Authority, or for the time period needed to show compliance with appropriate
regulations or this operations manual, whichever is longer.
IS: 1.3.5 AIRCRAFT OPERATING MANUAL
(a) Each AOC applicant and AOC holder should submit and maintain an aircraft
operating manual containing at least the following.
1.0 General Information and Units of Measurement

General Information (e.g., aircraft dimensions), including a description of the units of
measurement used for the operation of the aircraft type concerned and conversion tables.
2.0 Limitations
2.1 Certification and Operational Limitations
A description of the certified limitations and the applicable operational limitations including:
(a) Certification status;

(b) Passenger seating configuration for each aircraft type including a pictorial
presentation;
(c) Types of operation that are approved (e.g. IFR/VFR, CAT II/III, flights in known
icing conditions etc.);
(d) Crew composition;
(e) Operating within mass and centre of gravity limitations;
(f) Speed limitations;
(g) Flight envelopes;
(h) Wind limits including operations on contaminated runways;
(i) Performance limitations for applicable configurations;
(j) Runway slope;
(k) Limitations on wet or contaminated runways;

(l) Airframe contamination; and

(m) Post landing
3.0 Normal Procedures
The normal procedures and duties assigned to the crew, the appropriate checklists, the system for
use of the checklists and a statement covering the necessary co-ordination procedures between
flight and cabin crew. The following normal procedures and duties shall be included:
(a) Pre-flight;
(b) Pre-departure and loading;
(c) Altimeter setting and checking;
(d) Taxi, Take-off and Climb;
(e) Noise abatement;
(f) Cruise and descent;
(g) Approach, landing preparation and briefing;
(h) VFR approach;
(i) Instrument approach;
(j) Visual approach and circling (if applicable):
(k) Missed approach;
(l) Normal landing;
(m) Post landing; and
(n) Operation on wet and contaminated runways.
3.1 Specific Flight Deck Procedures
(a) Determining airworthiness of aircraft

(b) Obtaining flight release
(c) Initial cockpit preparation
(d) Standard operating procedures
(e) Cockpit discipline
(f) Standard call-outs
(g) Communications
(h) Flight safety
(i) Push-back and towing procedures
(j) Taxi guidelines and ramp signals
(k) Take-off and climb out procedures
(l) Choice of runway
(m) Take-off in limited visibility
(n) Take-off in adverse weather
(o) Use and limitations of weather radar
(p) Use of landing lights

(q) Monitoring of flight instruments
(r) Power settings for take-off
(s) Malfunctions during take-off
(t) Rejected take-off decision
(u) Climb, best angle, best rate
(v) Sterile cockpit procedures
(w) En route and holding procedures
(x) Cruise control
(y) Navigation log book
(z) Descent, approach and landing procedures
(aa) Reporting maintenance problems
(bb) How to obtain maintenance and service en route
4.0 Abnormal and Emergency Procedures

4.1 Abnormal and Emergency Procedures and Duties
The manual shall contain a listing of abnormal and emergency procedures assigned to crew
members with appropriate check-lists that include a system for use of the check-lists and a
statement covering the necessary co-ordination procedures between flight and cabin crew. The
following abnormal and emergency procedures and duties shall be included:
(a) Crew incapacitation;

(b) Fire and smoke drills;
(c) Unpressurised and partially pressurized flight; as applicable
(d) Exceeding structural limits such as overweight landing;
(e) Exceeding cosmic radiation limits; as applicable
(f) Lightning strikes
(g) Distress communications and alerting ATC to emergencies;
(h) Engine failure;
(i) System failures;
(j) Guidance for diversion in case of serious technical failure;
(k) Ground proximity warning;
(l) ACAS warning;
(m) Windshear; and
(n) Emergency landing/ditching.
(o) Aircraft evacuation
(p) Fuel Jettisoning (as applicable) and Overweight Landing:
(q) General considerations and policy

(r) Fuel jettisoning procedures and precautions

(s) Emergency Procedures:
(t) Emergency descent
(u) Low fuel
(v) Dangerous goods incident or accident
(w) Interception procedures
(x) Emergency signal for cabin crew members
(y) Communication Procedures
(z) Radio listening watch
5.0 Performance Data
Performance data shall be provided in a form in which it can be used without difficulty.
5.1 Performance Data
Performance material which provides the necessary data to allow the flight crew to comply with
the approved aircraft flight manual performance requirements shall be included to allow the
determination of-
(a) Take-off climb limits - Mass, Altitude, Temperature;

(b) Take-off field length limits (dry, wet, contaminated);
Net flight path data for obstacle clearance calculation or, where applicable, take-off
(c) flight path;
(d) The gradient losses for banked climb outs;
(e) En route climb limits;
(f) Approach climb limits;
(g) Landing climb limits;
(h) Landing field length limits (dry, wet, contaminated) including the effects of an in-
flight failure of a system or device, if it affects the landing distance;
(i) Brake energy limits; and
(j) Speeds applicable for the various flight stages (also considering wet or
contaminated runways).
5.1.1 Supplementary Performance Data
Supplementary data covering:
(a) Flights in icing conditions

(b) The maximum crosswind and tailwind components for each aeroplane type
operated and the reductions to be applied to these values having regard to gust, low
visibility, runway surface conditions, crew experience, use of autopilot, abnormal
or emergency circumstances, or any other relevant operational factors.
(c) Any certified performance related to an allowable configuration, or configuration
deviation, such as anti-skid inoperative, shall be included.

5.1.2. Other Acceptable Performance Data

If performance data, as required for the appropriate performance class, is not available in the
approved AFM, then other data acceptable to the Authority shall be included. Alternatively, the
operations manual may contain cross-reference to the approved data contained in the AFM where
such data is not likely to be used often or in an emergency.
5.2 Additional Performance Data
Additional performance data where applicable including:
(a) All engine climb gradients;

(b) Drift-down data;
(c) Effect of deicing/anti-icing fluids;
(d) Flight with landing gear down;
(e) For aircraft with 3 or more engines, one engine inoperative ferry flights; and
(f) Flights conducted under the provisions of a configuration deviation list (CDL).
6.0 Flight Planning
6.1 Flight Planning Data
Specific data and instructions necessary for pre-flight and in-flight planning including factors such
as speed schedules and power settings. Where applicable, procedures for engine(s) out operations,
ETOPS and flights to isolated airports shall be included for the flight plan and the operational
flight plan.
6.2 Fuel and Oil Calculations
The method for calculating fuel needed for the various stages of flight.
7.0 Mass and Balance
7.1 Calculating Mass and Balance
Instructions and data for the calculation of mass and balance including:
(a) Calculation system (e.g. Index system);

(b) Information and instructions for completion of mass and balance documentation,
including manual and computer generated types;
(c) Limiting mass and centre of gravity of the various versions;
(d) Dry operating mass and corresponding centre of gravity or index.
8.0 Loading
8.1 Loading Procedures
Instructions for loading and securing the load in the aircraft;
(a) Use of aircraft systems and associated controls.

8.2 Loading Dangerous Goods

The operations manual shall contain a method to notify the PIC when dangerous goods are loaded
in the aircraft.
9.0 Survival and Emergency Equipment Including Oxygen
9.1 List of Survival Equipment to be Carried
(a) A list of the survival equipment to be carried for the routes to be flown and the
procedures for checking the serviceability of this equipment prior to take-off.
Instructions regarding the location, accessibility and use of survival and emergency
equipment and its associated check list(s) shall also be included.
9.2 Ground - Air Visual Signal
Instructions illustrating the ground-air visual signal code for use by survivors shall also be
included.
9.3 Oxygen Usage
The procedure for determining the amount of oxygen required and the quantity that it available.
The flight profile, number of occupants and possible cabin decompression shall be considered.
The information provided shall be in a form in which it can be used without difficulty.
9.4 Emergency Equipment Usage
A description of the proper use of the following emergency equipment, if applicable:
(a) Life jackets
(b) Life rafts
(c) Medical kits/first aid kits
(d) Survival kits
(e) Emergency locator transmitter (ELT)
(f) Visual signaling devices
(g) Evacuation slides
(h) Emergency lighting
10.0 Emergency Evacuation Procedures
10.1 Instructions for Emergency Evacuation
Instructions for preparation for emergency evacuation including crew co-ordination and
emergency station assignment.
10.2 Emergency Evacuation Procedures
A description of the duties of all members of the crew for the rapid evacuation of an aircraft and
the handling of the passengers in the event of a forced landing, ditching or other emergency.
11.0 Aircraft Systems
11.1 Aircraft Systems

A description of the aircraft systems, related controls and indications and operating instructions.
12.0 Minimum Equipment List and Configuration Deviation List
The minimum equipment list and configuration deviation list for the aeroplane types operated and
specific operations authorized, including any requirements relating to operations where
performance-based navigation is prescribed.
13.0 Route and Airport Instructions and Information (optional for this manual)
13.1 Instructions and Information
Instructions and information relating to communications, navigation and airports, including:
(a) Minimum flight level/altitude for each route to be flown;

(b) Operating minima for departure, destination and alternate airports;
(c) Communication facilities and navigation aids;
(d) Runway data and airport facilities;
(e) Approach, missed approach and departure procedures including noise
abatement procedures;
(f) Communications-failure procedures;
(g) Search and rescue facilities in the area over which the aircraft is to be flown;
(h) A description of the aeronautical charts that shall be carried on board in
relation to the
(i) type of flight and the route to be flown, including the method to check their
validity;
(j) Availability of aeronautical information and MET services;
(k) En route COM/NAV procedures, including holding;
(l) Airport categorization for flight crew competence qualification.
IS: 1.3.20 PASSENGER BRIEFING CARDS
(a) Each AOC holder shall, at each exit seat, provide passenger information
cards that include the following information in the primary language in
which emergency commands are given by the crew:
1. Functions required of a passenger in the event of an emergency in which
a crew member is not available to assist, including how to—
(i) Locate the emergency exit;
(ii) Recognize the emergency exit opening mechanism;
(iii) Comprehend the instructions for operating the emergency exit;

(iv) Operate the emergency exit;

(v) Assess whether opening the emergency exit will increase the
hazards to which passengers may be exposed;
(vi) Follow oral directions and hand signals given by a crew
member;
(vii) Stow or secure the emergency exit door so that it will not impede
use of the exit;
(viii) Assess the condition of an escape slide, activate the slide,
and stabilize the slide after deployment to assist others in getting
off the slide;
(ix) Pass expeditiously through the emergency exit; and
(x) Assess, select, and follow a safe path away from the emergency
exit
2. A request that a passenger identify himself or herself to allow reseating
if he or she—
(i) Cannot perform the emergency functions stated in the
information card;
(ii) Has a no discernible condition that will prevent him or her from
performing the functions;
(iii) May suffer bodily harm as the result of performing one or more
of those functions;
(iv) Does not wish to perform those functions; or
(v) Lacks the ability to read, speak, or understand the language or
the graphic form in which instructions are provided by the AOC
holder.
3. Safety feature card must contain the diagrams, locations and methods of
the following items but are not limited to:
(i) Emergency exits
(ii) Oxygen masks
(iii) Life vests & raft location and use
(iv) Seat belts
(v) Floor escape path
(vi) Emergency escapes procedures
(vii) Brace position
(viii) Information for exit row seating
(ix) Smoking limitations

(x) Use of electronic device

(xi) Carry-on baggage
(b) An operator shall ensure that each passenger has an easily accessible and
readable Colorful safety feature card, most conveniently, in the seat pocket
in front of the passenger.
IS: 1.3.21 AERONAUTICAL DATA CONTROL SYSTEM
(a) Each AOC holder shall provide aeronautical data for each airport used by
the AOC holder which includes the following:
1. Aerodromes/heliports.
(i) Facilities.
(ii) Public protection.
(iii) Navigational and communications aids.
(iv) Construction affecting take-off, landing, or ground operations.
(v) Air traffic facilities.
2. Runways, clearways, and stop ways:
(i) Dimensions.
(ii) Surface.
(iii) Marking and lighting systems.
(iv) Elevation and gradient.
3. Displaced thresholds:
(i) Location.
(ii) Dimensions.
(iii) Take-off or landing or both.
4. Obstacles—
(i) Those affecting take-off and landing performance
computations.
(ii) Controlling obstacles.
5. Instrument flight procedures.
(i) Departure procedure.
(ii) Approach procedure.
(iii) Missed approach procedure.

6. Special information:
(i) Runway visual range measurement equipment.
(ii) Prevailing winds under low visibility conditions
IS: 1.3.22 ROUTE GUIDE
(a) The route guide will ensure that the flight crew will have for each flight,
information relating to communication facilities, navigation aids,
aerodromes, instrument approaches, instrument arrivals and instrument
departures as applicable for the operation, and such other information as the
operator may deem necessary in the proper conduct of flight operations.
(b) Each route guide shall contain at least the following information:
1. The minimum flight altitudes for each aircraft to be flown.
2. Aerodrome operating minima for each of the aerodromes that are likely
to be used as aerodromes of intended landing or as alternate aerodromes.
3. The increase of aerodrome operating minima in case of degradation of
approach or aerodrome facilities
4. The necessary information for compliance with all flight profiles
required by regulations, including but not limited to, the determination
of:
(i) Take-off runway length requirements for dry, wet and
contaminated conditions, including those dictated by systems
failures which affect the take-off distance;
(ii) Take-off climb limitations:
(iii) En-route climb limitations;
(iv) Approach climb limitations and landing climb limitations;
(v) Landing runway length requirements for dry, wet and
contaminated conditions, including systems failures which
affect the landing distance; and
(vi) Supplementary information, such as tire speed limitations
IS: 1.3.23 WEATHER REPORTING SOURCES
(a) The CAAB approves and considers the following sources of weather reports
satisfactory for flight planning or controlling flight movement:
1. BANGLADESH METEOROLOGICAL OFFICE.
2. BANGLADESH-operated automated surface observation stations.
Note: Some automated systems cannot report all required items for a complete
surface aviation weather report.

3. BANGLADESH-operated supplemental aviation weather reporting

stations.
4. Observations taken by airport traffic control towers.
5. BANGLADESH-contracted weather observatories.
6. Any active meteorological office operated by a foreign state which
subscribes to the standards and practices of ICAO conventions.
Note: These meteorological offices are normally listed in the MET tables located
in ICAO Regional Air Navigation Plans.
7. Any military weather reporting sources approved by the CAAB.
Note: Use of military sources is limited to control of those flight operations which
use military airports as departure, destination, alternate, or diversionary airports.
8. Near real time reports such as pilot reports, radar reports, radar summary
charts, and satellite imagery reports made by commercial weather
sources or other sources specifically approved by the CAAB.
9. An AOC holder operated and maintained weather reporting system
approved by the CAAB.
IS: 1.3.24 DEICING AND ANTI-ICING PROGRAM
(a) Contents of the AOC holder's ground deicing and anti-icing program shall
include a detailed description of—
1. How the AOC holder determines that conditions are such that frost, ice,
or snow may reasonably be expected to adhere to the aircraft and that
ground deicing and anti-icing operational procedures shall be in effect;
2. Who is responsible for deciding that ground deicing and anti-icing
operational procedures shall be in effect;
3. The procedures for implementing ground deicing and anti-icing
operational procedures; and
4. The specific duties and responsibilities of each operational position or
group responsible for getting the aircraft safely airborne while ground
deicing and anti-icing operational procedures are in effect.
(b) Initial and annual recurrent ground training for flight crew and all other
affected personnel (e.g. dispatchers/flight operations officers, ground crews,
contract personnel) concerning the specific requirements of the approved
program and each person’s responsibilities and duties under the approved
program specifically covering the following areas:
1. The use of holdover times;

2. Aircraft deicing/anti-icing procedures including inspection and check

procedures and responsibilities;
3. Communication procedures;
4. Aircraft surface contamination (i.e., adherence of frost, ice or snow) and
critical area identification, and how contamination adversely affects
aircraft performance and flight characteristics;
5. Types and characteristics of deicing/anti-icing fluids;
6. Cold weather pre-flight inspection procedures; and
7. Techniques for recognizing contamination on the aircraft.
(c) The AOC holder’s program shall include procedures for flight crew
members to increase or decrease the determined holdover time in changing
conditions. The holdover time shall be supported by data acceptable to the
CAAB. If the maximum holdover time is exceeded, take-off is prohibited
unless at least one of the following conditions exists—
1. A pre-take-off contamination check is conducted outside the aircraft
(within five minutes prior to beginning take-off) to determine that the
wings, control surfaces, and other critical surfaces, as defined in the
AOC holder's program, are free of frost, ice, or snow;
2. It is otherwise determined by an alternate procedure, approved by the
CAAB and in accordance with the AOC holder’s approved program, that
the wings, control surfaces, and other critical surfaces are free of frost,
ice, or snow; or
3. The wings, control surfaces, and other critical surfaces are de-iced again
and a new holdover time is determined.
IS: 1.3.25 FLIGHT MONITORING SYSTEM
(a) Each AOC holder shall have an approved flight following system
established and adequate for the proper monitoring of each flight,
considering the operations to be conducted.
(b) For AOC holders having flight following centres, these centres shall be
located at those points necessary to ensure—
1. The proper monitoring of the progress of each flight with respect to its
departure at the point of origin and arrival at its destination, including
intermediate stops and diversions; and
2. That the PIC is provided with all information necessary for the safety of
the flight.

(c) An AOC holder conducting charter operations may arrange to have flight
following facilities provided by persons other than its employees, but in
such a case the AOC holder continues to be primarily responsible for
operational control of each flight.
(d) Each AOC holder conducting charter operations using a flight following
system shall show that the system has adequate facilities and personnel to
provide the information necessary for the initiation and safe conduct of each
flight to—
1. The flight crew of each aircraft; and
2. The persons designated by the certificate holder to perform the function
of operational control of the aircraft.
(e) Each AOC holder conducting charter operations shall show that the
personnel required to perform the function of operational control are able to
perform their duties.
IS: 1.3.26 FATIGUE MANAGEMENT SYSTEM REQUIREMENTS
(a) A Fatigue Risk Management System (FRMS) shall contain as a minimum:

1. FRMS policy and documentation
2. Fatigue risk management processes
3. FRMS safety assurance process
4. FRMS promotion processes
(b) The operator shall define its FRMS policy, with all elements of the FRMS
clearly identified
(c) The policy shall require that the scope of FRMS operations be clearly
defined in the Operations Manual.
(d) The FRMS policy shall:
1. Reflect the shared responsibility of management, flight and cabin
crews, and other involved personnel;
2. Clearly state the safety objectives of the FRMS;
3. Be signed by the accountable executive of the organizations;
4. Be communicated, with visible endorsement, to all the relevant areas
and levels of the organization;
5. Declare management commitment to effective safety reporting;
6. Declare management commitment to the provision of adequate
resources for the FRMS;
7. Declare management commitment to continuous improvement of the
FRMS;

8. Require that clear lines of accountability for management, flight and

cabin crews, and all other involved personnel are identified; and
9. Require periodic reviews to ensure it remains relevant and appropriate.
Note. Effective safety reporting is described in Doc 9859, Safety Management
Manual (SMM)
(e) FRMS documentation
1. An operator shall develop and keep current FRMS documentation that
describes and records:
(i) FRMS policy and objectives;
(ii) FRMS processes and procedures;
(iii) Accountabilities, responsibilities and authorities for these
processes and procedures;
(iv) Mechanisms for ongoing involvement of management, flight
and cabin crew members, and all other involved personnel;
(v) FRMS training program, training requirements and attendance
records;
(vi) Scheduled and actual flight times, duty periods and rest periods
with significant deviations and reasons for deviations noted; and
Note. Significant deviations are described in the FRMS Manual (Doc 9966)
(vii) FRMS outputs including findings from collected data,
recommendations, and actions taken.
(f) Fatigue Risk Management Processes –Identification of hazards, an operator
shall develop and maintain three fundamental and documented processes for
fatigue hazard identification:
1. Predictive – The predictive process shall identify fatigue hazards by
examining crew scheduling and taking into account factors known to
affect sleep and fatigue and their effects on performance. Methods of
examination may include but are not limited to:
(i) Operator or industry operational experience and data collected
on similar types of operations;
(ii) Evidence-based scheduling practices; and
(iii) Bio-mathematical models.
2. Proactive – The proactive process shall identify fatigue hazards within
current flight operations. Methods of examination may include but are
not limited to:
(i) Self-reporting of fatigue risks;
(ii) Crew fatigue surveys;

(iii) Relevant flight and cabin crew performance data;

(iv) Available safety databases and scientific studies; and
(v) Analysis of planned versus actual time worked.
3. Reactive – The reactive process shall identify the contribution of fatigue
hazards to reports and events associated with potential negative safety
consequences in order to determine how the impact of fatigue could have
been minimized. At a minimum, the process may be triggered by any
of the following:
(i) Fatigue reports;
(ii) Confidential reports;
(iii) Audit reports;
(iv) Incidents; and
(v) Flight data analysis events.
(g) Risk assessment
1. An operator shall develop and implement risk assessment procedures
that determine the probability and potential severity of fatigue-related
events and identify when the associated risks require mitigation. The
risk assessments procedures shall review identified hazards and link
them to:
(i) Operational processes;
(ii) Their probability;
(iii) Possible consequences; and
(iv) The effectiveness of existing safety barriers and controls.
(h) Risk mitigation
1. An operator shall develop and implement risk mitigation procedures
that:
(i) Select the appropriate mitigation strategies;
(ii) Implement the mitigation strategies; and
(iii) Monitor the strategies implementation and effectiveness.
(i) FRMS Safety Assurance Process – The operator shall develop and maintain
FRMS safety assurance process to:
1. Provide for continuous FRMS performance monitoring, analysis of
trend, and measurement to validate the effectiveness of the fatigue safety
risk controls. The sources of data may include, but are not limited to:
(i) Hazard reporting and investigations;
(ii) Audits and surveys; and

(iii) Reviews and fatigue studies;

2. Provide a formal process for the management of change which shall
include but is not limited to:
(i) Identification of changes in the operational environment that
may affect FRMS;
(ii) Identification of changes within the organization that may affect
FRMS; and
(iii) Consideration of available tools which could be used to maintain
or improve FRMS performance prior to implementing changes;
and
3. Provide for the continuous improvement of the FRMS. This shall
include but is not limited to:
(i) The elimination and/or modification of risk controls have had
unintended consequences or that are no longer needed due to
changes in the operational or organizational environment;
(ii) Routine evaluations of facilities, equipment, documentation and
procedures; and
(iii) The determination of the need to introduce new processes and
procedures to mitigate emerging fatigue-related risks.
(j) FRMS Promotion Process – support the ongoing development of the FRMS,
the continuous improvement of its overall performance, and attainment of
optimum safety levels. The following shall be established and implemented
by the operator as part of its FRMS:
1. Training programs to ensure competency commensurate with the roles
and responsibilities of management, flight and cabin crew, and all other
involved personnel under the planned FRMS; and
2. An effective FRMS communications plan that:
(i) Explains FRMS policies, procedures and responsibilities to all
relevant stakeholders; and
(ii) Describes communication channels used to gather and
disseminate FRMS-related information.

APPENDICES ANO (AOC) –Air Operator Certification and Administration
ANO (AOC) (VOLUME III)— AIR OPERATOR CERTIFICATION AND CONTINUED

COMPLAINCE
APPENDICES
ISSUE-01
JUNE 2021
BANGLADESH

APPENDICES ANO (AOC) –Air Operator Certification and Continued Compliance
LIST OF APPENDICES
Appendix Subject
Appendix-A Application Form for Pre-Application Phase to Issue No Objection

Certificate (NOC)
Appendix -B Schedule of Events
Appendix -C Formal Application Form for Air Operator Certificate (AOC)
Appendix -D Certification Flow Chart
Appendix -E AOCs Forms
Appendix-Q Inclusion of New Aircraft
Appendix-R Time line for induction of new aircraft type
Appendix-T Application for NOC/Authorization

APPENDIX – A
APPLICATION FOR NO-OBJECTION CERTIFICATE (NOC)

FOR ATTAINING AOC
(While providing information extra sheets may be used)
1. Name of Applicant :
2. Address :
3. Proposed principal place of business :
4. Proprietorship :
4.1. Firm’s name
(Attach copy of the Articles of Association) :
4.2. Name, address and percentage
of share for each partner :
5. Financial Data :
5.1. Paid up capital :
5.2. Authorized capital
Note: Shall be supported by a certificate from the banker or chartered accountant:
6. Organizational Structure: Details of the organization commensurate with the type of
operation applied for, information on management of the organization and key staff
members including their names, titles, educational qualifications and practical
experiences. The background of the following personnel’s should be included:-
i) Chief Executive (Accountable Manager) :
ii) Directors or board members or shareholders :
Name Designation Address Telephone Nationality Percentage of

ownership

iii) Management personnel :
Management Personnel Name & Designation Contact Number & Email

Head of Flight Operation
Head of Training
Head of Safety
Head of Security
Head of Technical (Ops)
Head of Fleet
Head of Engineering
Head of Quality
Head of Ground Operations
7. Particulars of Aircraft/Helicopter
7.1. Type :
7.2. Model :
7.3. Maximum all up weight :
7.4. Seat capacity :
7.5. Normal cargo capacity :
7.6. If solely used as cargo aircraft, indicate maximum cargo capacity:
7.7. ACN :
7.8. Maximum Landing and Take-off run:
7.9. Present Registration
7.10 Total Aircraft/Helicopter Time (hours) :
7.11 Date of manufacture :
7.12 Total Aircraft/Helicopter Landings:
7.13 Arrangement for maintenance and inspection of aircraft and associated
equipment.
8. Type of operation
8.1 Category : □ A1 □ A2 □ B1 □ B2 □ C1 □ C2
8.2 Proposed route/place of operation :
8.3 Nature of service : passenger/cargo/mail
8.4 Type of operation : scheduled/non-scheduled

9. State of Registry of the aircraft; if foreign registered, and/or leased, a copy of the lease
agreement should be enclosed.
10. Detailed description of how the applicant intends to show compliance with each
provision of the applicable Civil Aviation Rules, 1984.
11. Feasibility study report and plan indicating the trend of traffic and load factor that would
be economically viable commensurate with the proposed operation as outlined in IS I.I 11:
12. Proposed date of operation :
13. Detail proposal to maintain security, safety of aircraft, ground handling of passengers &
aircraft at the base and out station which would include Ramp Operation, Passenger
Services, Baggage Services, Cabin Services, Weight & Balance control, Ground Support
and Fuel Services, arrangement for training of crew and ground personnel:
14. Enclose a non-judicial stamp (as applicable) with a declaration that no part of loan, to be
taken based on the NOC to be issued by CAAB, shall be utilized/expended for business or
any purpose other than the establishment of the proposed airline.
15. Particulars of the payment of requisite fess including VAT & TAX for the processing
of the application of NOC in respect of Civil Aviation Authority of Bangladesh.
SIGNATURE, NAME & DESIGNATION OF APPLICANT
DECLARATION
I, d o hereby declare that the proposed operation, if permitted, will be conducted in
accordance with ICAO standards, Civil Aviation Rules, Air Navigation Orders and any other
directive issued by the Civil Aviation Authority, Bangladesh from time to time.
SIGNATURE, NAME & DESIGNATION OF APPLICANT
Note: 1) CAAB reserves the right to reject or cancel any application & AOC without assigning any reason.
2) Mailing Address: The Chairman, Civil Aviation Authority, Bangladesh
Headquarters, Kurmitola, Dhaka-1229.

APPENDIX-B
SCHEDULE OF EVENTS
PART A – Details of Applicant and Declaration

The Schedule of Events is a list of items, activities, programs, aircraft, and/or facility
acquisitions that an applicant must accomplish and make ready for CAAB inspection before
and during the certification or variation process. The Schedule of Events includes best
estimated date against each item, activity, program, aircraft, or facility acquisitions which will
be ready for audit/inspection. The Schedule of events also sets milestones for accomplishment
or submission of the listed items.
PART B – Details of the Organization*
Organization Name:
Trading Name:
Address:
Postal code: Telephone:

Email: Fax:
PART C – Details of Schedule of events

For Applicant Use Only
Revised Propose
Events Proposed Date
Date
(DD/MMM/YYYY)
(DD/MMM/YYYY)
Applications
Application for Air Operator Certificate and
1.1
OPS SPEC
Application (including required documents)
for the approval of following nominated
post holders for operations.
(a) Head of Flight Operations
(b) Head of Safety
(c) Head of Training
(d) Head of Technical (Operations)
1.2 (e) Head of Fleet
(f) Head of Cabin Safety (if applicable)
(g) Head of Ground Operations/Handling
(if applicable)
(h) Head of Dangerous Goods Handling (if
applicable)
(i) Head of Airlines Security
(j) Head of Safety Management System
1.3 Application package for CAMO Certificate


Revised Propose
Date
(DD/MMM/YYYY)
(DD/MMM/YYYY)
for the approval of following nominated
post holders for CAMO:
1.4 (a) Head of Engineering/CAMO
(b) Head of Quality Assurance
(c) Airworthiness Review Staff (if
applicable)
Application package for Part-145
1.5
Certificate (if applicable)
for the approval of nominated post holders
1.6 for AMO (if applicable).
(a) Head of Maintenance
(b) Head of Quality Assurance
Application package for license as Ground
1.7
Handling Service Provider (GHSP)
Application package for issue/validation/
1.8 acceptance of aircraft type certificate (if
applicable)
Application package for NOC to import
1.9
aircraft (purchase/dry/wet) in Bangladesh
Application package for authorization in
1.10
respect of wet leased aircraft (if applicable)
Application package for Certificate of
1.11 Registration in respect of aircraft to be
registered in Bangladesh.
Application package for Airworthiness
Certificate and Airworthiness Review
1.12
Certificate (as applicable) in respect of
aircraft to be registered in Bangladesh.
Application package for approval of
1.13
operational training facility (if applicable)
Application package for approval of
1.14
maintenance training facility (if applicable)
Documents
2.1 Submission of Compliance Checklist
2.2 Business operations plan
2.3 Aircraft lease agreement and/or ownership
papers as applicable
2.4 Sub-contract agreement for continuous
Airworthiness functions (if applicable)
2.5 Contract/Sub-contract agreement for
AMO/part of activities (if applicable)
2.6 Agreement on hangar facilities

Revised Propose
Date
(DD/MMM/YYYY)
(DD/MMM/YYYY)
2.7 Contracts agreements on GHSP (if
applicable)
2.8 Contracts agreement/papers on training of
operator’s personnel
2.9 Draft passenger briefing cards
2.10 Draft Aircraft Technical Log
2.11 Training plan for CAAB nominated
inspectors (in case of new aircraft type)
2.12 Plan for inspection at the principal place of
Business
operations
maintenance
2.15 Plan for inspection at the station’s facility
(AOC, Ops, Maintenance etc.)
2.16 Plan for inspection of ground handling
facilities
2.17 Plan for aircraft inspection for
Airworthiness Certificate and
Airworthiness Review Certificate
2.18 Plan for readiness of personnel training
(Flight Crew)
(Cabin Crew)
(Flight Operation Officer/ Flight Dispatcher)
(Passenger’s handling)
(Ground operations)
(CAMO personnel)
(AMO personnel) (if applicable)
2.25 Plan for readiness for Emergency
Evacuation Demonstration
2.26 Plan for readiness for Ditching
Demonstration
2.27 Plan for readiness for Aircraft Conformity
Inspection
2.28 Plan for readiness for Demonstration Flight
Evaluation
2.29 Any other documents as deemed necessary


Revised Propose
Date
(DD/MMM/YYYY)
(DD/MMM/YYYY)
by CAAB
Manuals
3.1 Operation Manual Part-A (General)
Operation Manual Part-B
3.2
(Aircraft operating information)
Operation Manual Part-C
3.3
(Routes and Aerodromes)
3.4 Operation Manual Part-D (Training)
3.5 Aircraft Flight Manual
3.6 Flight Crew Operating Manual
3.7 Master Minimum Equipment List
3.8 Minimum Equipment List
3.9 Weight & Balance Manual
3.10 Cabin Safety Manual (if applicable)
3.11 Dangerous Goods Manual (if applicable)
3.12 Security Manual
3.13 Ground Operations Manual (as applicable)
Flight Operations Officer or Dispatcher
3.14
Manual
3.15 SMS Manual
3.16 CAME
Maintenance Review Board Report or
3.17
equivalent
Maintenance Planning Document or
3.18
equivalent
3.19 Aircraft Maintenance Program
3.20 Reliability Program Manual (if applicable)
Aircraft/Engine/Propeller Maintenance
3.21
Manual
3.22 Wiring Diagram Manual
3.23 Structural Repair Manual
3.24 Illustrated Parts Catalogue
3.25 MOE (if applicable)
Company policy manual on recruitment,
3.26
promotion etc.
Commercial Flight
Date of first commercial air transport flight
* Note:
(1) All items shall be completed. If any item is not applicable to this project, please fill in as
"N/A" in that column.
(2) All plan shall be comprehensive along with starting and ending date of any particular
activities.
PART D – Declaration of Applicant

The undersigned declares that the information given in this application package is true in every
respect. I have fully reviewed all submission instructions and have submitted all of the necessary
documents for my application to be considered.
Name of Signature of
Accountable Accountable
Manager: Manager:
Date of Submission:
Designation:
(DD/MMM/YYYY)
PART E – For CAAB Use Only

Receipt by:
Signature:
Designation:
Date of receipt:
(DD/MMM/YYYY)
Remarks
SUBMISSION INSTRUCTIONS:
1. The schedule of events is applicable to dealing with the anticipated timescales for the certification
and variation approval process.
2. The applicant's ability to plan and carry out a realistic schedule of events will be a major factor in
determining the applicant's fitness to hold a certificate. The schedule of events shall be logical and
sequential manner along with the target date of events.
3. Failure to accomplish an item or event in a satisfactory manner or in accordance with the schedule
of events could delay the certification. If at any time during the certification process the operator
finds it necessary to revise the schedule of events, the CAAB should be notified as soon as practical.
4. All items shall be completed. If any item is not applicable to this certification, please fill in as
"N/A" in that column.

APPENDIX-C
AOC FORMAL APPLICATION FORM
AOC APPLICATION [(√) as applicable)]

Please check appropriate items
Initial Inclusion of Aircraft /Change (in AOC/OPS SPEC)
Renewal New Route/ New Operating Base/Station
1. Name and mailing address of 2. Address of principal base where the operations will be
company/ DBA conducted
3. Proposed startup date
4. NOC issue date (For AOC

issue)
5. Particulars of directors/shareholders (additional page may be used)
Name Designation Address Telephone Nationality Percentage of
ownership
6. Particulars of AOC post holders

Personnel Name & Designation Contact Number &
Email
CEO/MD
(Accountable Manager)
Head of Flight Operation
Head of Safety
Head of Training
Head of Technical
(operations)
Head of Fleet
Head of Cabin Safety (if

applicable)

Head of Ground
Operations/Handling
Head of Dangerous Goods
handling (if applicable)
Head of Security
Head of Safety
Management System
Head of Engineering/CAMO
Head of Quality Assurance
Airworthiness Review Staff
Head of AMO (if

applicable)
Other member(s) of senior
management as appropriate
to individual AOC Holder
7. Proposed type of operation 8. Category of AOC applied

Schedule Passenger A1 A2 B1 B2
Non-schedule Cargo or Mail
C1 C2
Others
9. The following specific operation approval are requested with the issuance/renewal of AOC
Dangerous Goods. EDTO PBN Operations

Low visibility operations RVSM. EFB
Approach and landing Take-off Others
10. Proposed aircraft maintenance facilities
Own Contracted (Name & address of AMO)
11. Proposed ground handling service facilities
Own Contracted (Name & address of GHSP)
12. Aircraft data

Numbers and types of Number of passenger 13. Geographical area of intended

aircraft (by make, model seats or cargo payload operations and airports
and series) capacity
14. Particulars of Aircraft Leasing Operations (if applicable)
Operational lease arrangement:

Lessor (Name of the airline):
Lessee (Name of the airline):
Date of leasing agreement:
Aircraft type under leasing operations:
List the aerodrome and location under leasing operations:
15. Other applications to be attached herewith (In case of initial application for AOC)
(a) Application package for CAMO approval. Yes No

(b) Application package for AMO approval (if applicable). Yes No
(c) Application package for the GHSP License (if applicable). Yes No
(d) Application packages for the approval of all nominated Yes No
post holders of the operator (operation, CAMO and AMO).
(e) Application package for Aircraft Type Acceptance. Yes No
(in case of new aircraft type to Bangladesh)
(f) Application package for NOC in respect of the aircraft to be Yes No
Imported.
(g) Application package for authorization in respect of wet leased Yes No
aircraft (if applicable).
(h) Application package for Certificate of Registration of Aircraft. Yes No
[
(i) Application package for Airworthiness Certificate and ARC. Yes No
16. Manual/Documents to be attached herewith (In case of initial application for AOC or
any changes, as applicable)
Manuals/Documents/Forms Submitted?
Compliance Checklists along with the statement ¨ Yes ¨ No
Company Operations Manual (Part- A, B, C & D) ¨ Yes ¨ No
Cabin Safety Manual (For passenger carrying airlines) ¨ Yes ¨ No
Dangerous Goods Manual ¨ Yes ¨ No
Ground Handling Manual ¨ Yes ¨ No
Safety Management System (SMS) Manual ¨ Yes ¨ No
Security Manual ¨ Yes ¨ No

Flight Dispatch Manual ¨ Yes ¨ No

Flight Manual ¨ Yes ¨ No
Minimum Equipment List (MEL) ¨ Yes ¨ No
Master Minimum Equipment List (MMEL) ¨ Yes ¨ No
Continuing Airworthiness Management Exposition (CAME) ¨ Yes ¨ No
Maintenance Organization Exposition (MOE) (if applicable) ¨ Yes ¨ No
Aircraft Maintenance Program (AMP) ¨ Yes ¨ No
Maintenance Review Board report (MRBR) or Equivalent ¨ Yes ¨ No
Maintenance Planning Document (MPD) or Equivalent ¨ Yes ¨ No
Wiring Diagram ¨ Yes ¨ No
Maintenance Manual ¨ Yes ¨ No
Structural Repair Manual (SRM) or equivalent ¨ Yes ¨ No
Illustrated Parts Catalogue ¨ Yes ¨ No
Filled in forms to be included
Particulars About Aircraft (Form: AOC-1(a) ¨ Yes ¨ No
Particulars About Engines and Propellers (Form: AOC-1(b)) ¨ Yes ¨ No
Details of Station Facilities and Routes Flown (Form: AOC-2) ¨ Yes ¨ No
Status of Technical Manuals/Documents (Form: AOC-3) ¨ Yes ¨ No
Capacity Utilized in the Particular Sector (Form AOC-4) ¨ Yes ¨ No
Financial data (Form AOC-5, Part-1, 2 & 3) ¨ Yes ¨ No
Aircraft purchase or lease agreement ¨ Yes ¨ No
17. AOC application fees (Non-refundable Bank Draft in favour of Chairman, CAAB)
Amount
(Fees + VAT & TAX)
Payment Details
(B/D No, Bank Name,
Bank Address etc)
18. Applicant Declaration

I, do hereby declare that, information given in this form is true in every respect and that I shall comply with all the necessary
requirements as stated in ICAO standards, Civil Aviation Act 2017, Civil Aviation Rules, Air Navigation Orders and any other
directives issued by the Civil Aviation Authority of Bangladesh from time to time. I, further declare that, all the documents
submitted in support of this application are legitimate in every respect. I, hereby apply for the grant of an Air Operator
Certificate (AOC).
Name and Signature of the Accountable Manager Date:

Note:
1. Civil Aviation Authority of Bangladesh reserves the right to cancel any application.
2. Mailing Address: Chairman, Civil Aviation Authority of Bangladesh, Headquarters, Kurmitola, Dhaka-1229,
Bangladesh.

APPENDIX – D
CERTIFICATION FLOW CHART
Letter of Intent
Initial Meeting
with CAAB
Application for
NOC
Modify Assessment of
Documents and Application and Reject Application
Resubmit
Issuance of NOC Sequence of

Events
Formal Existing AOC

Application Holder (Renewal)
Modify Reject Due to

Document
Documents and Noncompliance
Evaluation
Resubmit
Inspection &
Demonstration
Issuance of AOC

PRE-APPLICATION PHASE
Initial Enquiry
Initial Meeting with CAAB to

Provide Information and
Requirements
CAAB Provides ANO and Forms
Stop Progress
Application for NOC
No
Yes
Resubmit CAAB Reviews Application and Confirm Existence of
Submitted Documents the Organization
Inform Applicant No Yes Issue NOC and Receive

Acceptable
the Reason Sequence of Events

FORMAL APPLICATION PHASE
Applicant submits formal

application with required
Stop documents and Manuals
No
Yes CAAB team performs

Resubmit
cursory review of the
submission
No
Inform applicant of the Acceptable
reason ?
Yes
Schedule and conduct

formal application meeting
No Yes
- Review with applicant
all submission
- Resolve discrepancies
Correct? and open questions
- Review forthcoming
certification process in
detail
- Discuss impact of not
meeting schedule of
events
Inform applicant of the No

reason Acceptable?
Yes
Proceed to Next Phase

DOCUMENT EVALUATION PHASE
Certification team reviews

applicant’s documents and
manuals for compliance and
approval
Formal Application
Draft of Ops Spec
Stop progress Required Manuals
Statement of
No Compliance/Compliance
Checklists
Training and Qualification
Corrective Leasing & contract agreement
No
Inform applicant of
Acceptable
the reason
Yes

DEMONSTRATION & INSPECTION PHASE
Certification team evaluates

applicant’s demonstration of
compliance
Evaluate:
- Organization &
Stop progress Administration
- Ground Operation
No - Flight Operation
Yes
- Evaluate Training
Corrective - CAMO & AMO
- Record Keeping
- Etc
No
Inform applicant of Acceptable
the reason
Yes

CERTIFICATION PHASE
Ensure that all requirements for

certification are met and determined that
Stop progress the applicant is competent in fulfilling all
responsibilities on the proposed operation
No
Yes CAAB is satisfied that applicant has the
Resubmit financial resources to conduct its
proposed operations
Certification team leader to provide

report with recommendation on
issuance/deniel of an AOC to CAAB
No
Inform applicant of
the reason Issuance?
Yes
Complete and distribute certification and

all other relevant reports to applicant and
CAAB
Establish post certification plan
End

APPENDIX-E
CHECKLISTS/FORMS ASSOCIATED WITH THE APPLICATION FOR

RENEWAL OF AN AIR OPERATOR CERTIFICATE
1. Particulars About Aircraft Available in the Fleet (Required to complete the Form: AOC-1(a))
2. Particulars About Engines and Propellers installed with the Aircraft Available in the Fleet
(Required to complete the Form: AOC-1(b))
3. Details of Station Facilities and Routes Flown(Required to complete the Form: AOC-2)
4. Status of Technical Manuals/Documents (Required to complete the Form: AOC-3)
5. Capacity Utilized in the Particular Sector (Required to complete the Form AOC-4)
6. Financial Data (Part-1, Paer-2 & Part-3) of the airline (Required to complete the Form AOC-5
and attach a Duly completed certified copy of Annual Report/Final Accounts/Balance Sheet
and Loss & Profit Account)
7. Any other information;-
Date:- Name & Signature of Accountable Manager of the Airline & Stamp

FORM: AOC-1(a)
PARTICULARS ABOUT AIRCRAFT AVAILABLE IN THE FLEET
Aircraft Type Registration Basic Date & Number Type of Validity of Capacity of
and Year of Number & Weight Method of of hours Engines C of A/ Passengers,
the Serial of acquisition flown to ARC Cargo and
Manufacture Number aircraft date others
(kg)

Form: AOC -1(b)

PARTICULARS ABOUT ENGINES AND PROPELLERS INSTALLED WITH THE
AIRCRAFT AVAILABLE IN THE FLEET
1.Engines
Type Model Serial Number Hours/Cycles
2.Propeller
Type Model Serial Number Hours/Cycles

FORM: AOC-2
DETAILS OF STATION FACILITY AND ROUTES FLOWN
Station CAAB Station Type of Frequency Contact Name of the

Name/Airport Approval Opening Aircraft of flight person of contracted
Name Reference Date operating per week the organization
Address & in respect of to the Station (s) at the
Sector the station station with station and
Phone No list of the
and Email services
ID provided

FORM: AOC-3
STATUS OF THE TECHNICAL DOCUMENTS
Name of Manual/Document Date of Date of Language in Whether a copy

initial last which the has been given to
issue revision documents CAAB (if so
are written specify the date)
Type Certificate and TCDS

Flight Manual
FCOM or equivalent
MMEL or equivalent
Wiring Manual
Maintenance Review Board Report
(MRBR) or equivalent
Maintenance Planning Documents
(MPD) or equivalent
Maintenance Manual
Overhaul Manual
Repair Manual
Illustrated parts catalogue (IPC)
Operating Manual
Operations Manual
Training Manuals
Minimum Equipment List (MEL)
SMS Manual
Cabin Crew Member Manual (if
applicable)
Dangerous Goods Manual
Security Manual
Continuing Airworthiness
Management Exposition (CAME)
Maintenance Organization
Exposition (MOE) (if applicable)
Minimum Equipment List

Aircraft Maintenance Program
(AMP)
ASN

FORM: AOC-4
CAPACITY UTILIZED IN THE PARTICULAR SECTOR
Sector Capacity provided Capacity utilized Date of

Pax. Cargo Pax. Cargo Mail Commencement
Year Ended:-…………………………….
Currency:-
Airline:- …………………………..
The published Annual Report of the Airline should be forwarded if possible, with this reporting form

FORM: AOC-5
FINANCIAL DATA
PART 1 – PROFIT AND LOSS STATEMENT

AMOUNTS
DESCRIPTION SUB MAIN A/C’S
ACCOUNTS &
RESULTS
1.Scheduled services (total)…
1.1 Passenger…
1.2 Excess baggage…
1.3 Freight, express and diplomatic bags…
1.4 Mail……….
2.Non-Scheduled flights (total)………

REVENUES
2.1 Passenger & excess baggage……….

2.2 Freight (including express and diplomatic bags) and mail…
3.Incidental revenues (total)…………

3.1 Air transportation activities (gross) ……….
3.2 Other incidental revenues (net)….
4.TOTAL OPERATING REVENUES……………………….
5.Flight operations (total)…………….

5.1 Flight crew salaries and expenses………………
5.2 Aircraft fuel and oil…………..
5.3 Flight equipment Insurance and uninsured loss………..
5.4 Rental of flight equipment…………..
5.5 Flight crew training (when not amortized)……………
5.6 Other flight expenses …………….
6.Maintenance and Overhaul…………………

EXPENSES
7.Depreciation and Amortization (total)………..

7.1 Normal depreciation of flight equipment………..
7.2 Normal depreciation of ground property and equipment….
7.3 Extra depreciation (in excess of cost)……..
7.4 Amortization of development and pre-operating costs…..
7.5 Flight crew training (when amortized)……
8.User charges and station expenses (total)………

8.1Landing and associated airport charges………
8.2 Route facility charges…………
8.3 Station expenses……..
9.Passenger Services...

10. Ticketing, sales and promotion………

11. General and administration………..
12. Other operating expenses…….
TOTAL OPERATING EXPENSES……….
14. OPERATING RESULTS………
15. Retirement of property and equipment……..
16. Interest……..
NON-OPERATING
17. Payments from public funds not allocated elsewhere (total)……

17.1 Direct subsidies……
17.2 Other payments……..
18. Affiliated companies…
19. Other non-operating items……..
20. NON-OPERATING ITEMS (balance)………

21. PROFIT OR LOSS (-) BEFORE INCOME TAXES…
PROFIT/LOSS
22. Income taxes…….
23. PROFIT OR LOSS (-) AFTER INCOME TAXES…
Remarks, Part 1 (include description of any unavoidable deviations from reporting instructions)

FINANCIAL DATA
PART 2 – BALANCE SHEET
ASSETS AMOUNTS
SUB ACCOUNTS MAIN
ACCOUNT &
TOTAL
1. Current assets…………………………………………………………………………..
2. Equipment purchase funds……………………………………………………………..
3. Other special funds…………………………………………………………………….
4. Flight equipment before depreciation………………………………………………….
4.1 Less: Reserve for depreciation…………………………………………………..
4.2 Flight equipment after depreciation (item 4 minus item 4.1)
5. Ground property and equipment before depreciation…………………………………..
5.1 Less: Reserve for depreciation…………………………………………………..
5.2 Ground property and equipment after depreciation (item 5 minus item 5.1)
6. Land…………………………………………………………………………………….
7. Investments in affiliated companies…………………………………………………..
8. Deferred charges (total)
8.1 Development and pre-operating costs…………………………………………….
8.2 Other deferred……………………………………………………………………..
9. Intangible assets……………………………………………………………………….
10. Other assets…………………………………………………………………………….
11. TOTAL ASSETS (equal to item 24 below)
LIABILITIES
12. Current liabilities (Other than reported in item 13). …………………………………

13. Unearned transportation revenues…………………………………………………….
14. Deferred credits…………………………………………………………………….
15. Operating reserves………………………………………………………………….
16. Self-insurance reserves………………………………………………………………..
17. Other reserves (specify)………………………………………………………………
18. Advance from affiliated companies…………………………………………………..
19. Other liabilities………………………………………………………………………..
20. Long-term debt………………………………………………………………………..
21. Capital stock…………………………………………………………………………..
22. Capital surplus………………………………………………………………………...
23. Net balance of unappropriated retained earnings (identical to item 6 of part 3 below,
“ Statement of Retained Earnings”……………………………………………………..
24. TOTAL LIABILITIES (equal to item 11 above.)……………………………………

FINANCIAL DATA
PART 3 – STATEMENT OF RETAINED EARNINGS
DESCRIPTION SUB- MAIN

ACCOUNTS ACCOUNTS
AND RESULTS
1. Net balance of unappropriated retained earnings for previous years,
as shown in item 6 of last Year’s Statement of Retained
Earnings……..
2. Adjustments to previous years retained earnings (total)……………
2.1 Transfer to reserves……………………………………………
2.2 Amount paid as bonus, dividends, etc…………………………
2.3 Other (Specify)………………………………………………
2.4 Other (Specify)…………………………………………………
3. Profit or loss (-) after income taxes for this year (as shown in item
23 of part 1, Profit and loss statement…………………………..
4. Appropriations (total –specify items below) ……………………
4.1 (_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _) …………….
4.2 ( _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _)………………
4.3 (_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _) ………………..
5. Dividends……………………………………………………………
6. Net balance or unappropriated retained earnings for the current
and previous years (same as item 23 of part 2 above)………………
Remarks, Part 2 and 3 (include description of any unavoidable deviations from reporting instructions)

APPENDIX-Q
PROCEDURE FOR ACQUISITION OF AIRCRAFT (NEW TYPE/EXISTING TYPE)
TO AOC HOLDER’S FLEET
GENERAL:
The addition of a new aircraft type or existing type of aircraft to a certificated operator's
fleet requires many of the same inspections, reviews, demonstrations, authorizations, and
approvals by the CAAB as were required for the original issuance of an AOC. The
operator may not commence revenue operations with the aircraft until all of the following
provisions are accomplished:
1. TYPE APPROVAL/ACCEPTANCE OF THE AIRCFRAT
At least 5 months prior to the proposed introduction of the new aircraft type to revenue
operations, the operator must submit the documents related to type approval/acceptance of the
aircraft as per the requirements of ANO (AOC) on aircraft design standard and certification (if
applicable)
2. DOCUMENT REVIEW:
At least 6 months prior to the proposed introduction of the aircraft to revenue operations,
the operator must submit the following documents or their equivalents for review and
approval as required:
• A revised or updated Operations Manual (OM) which incorporates general

information, guidance, and instructions pertaining to the aircraft type, and
reflects the current operating environment of the airline.
• An Aircraft Operating Manual (AOM/AFM) for the aircraft type either

developed specifically by the airline or adopted directly from the manufacturer,
which contains information on aircraft systems, limitations, performance, and
normal and abnormal operating procedures for the airplane.
• A Minimum Equipment List (MEL) for the aircraft type which reflects the
Master Minimum Equipment List approved by the state of manufacture, and is
tailored to the specific airplane model and operating environment of the
airline. This document requires signature approval by the CAAB.
• A Configuration Deviation List for the aircraft type which contains

information regarding flight with missing aircraft components.
• All normal, abnormal, and emergency checklists for the aircraft type,
including abbreviated checklists for use in the cockpit. These checklists
must be approved by CAAB.
• Passenger briefing cards in English and Bengali.

• A revised or updated CAME, MOE, AMP.
• CAME, MOE, AMP for the aircraft type must be submitted to and approved
by the Airworthiness Division.
• A revised Cabin Crew Manual or other suitable reference for cabin crew
concerning the configuration of the aircraft type, location and operation of
installed cabin equipment, and duties and responsibilities during normal and
abnormal operations.
• Weight and balance information and procedures.
• Airport Analysis charts or equivalent reference material for use by aircrew for
determining maximum gross takeoff and landing weights for specific
airports and runways; taking into account obstacle clearance, runway length
and slope, aircraft configuration, and current meteorological conditions.
• Written training programs for cockpit and cabin crew members and flight
dispatchers/flight operations officers.
3. DEMONSTRATION:
The following demonstrations must be successfully completed by the operator for the aircraft
type as per the requirements outlined in section: 1.2.3.9 and 1.2.3.10 of ANO (AOC):
• Emergency evacuation and ditching drills should be conducted to

demonstrate the ability of the cabin crew to safely evacuate passengers and
utilize aircraft emergency equipment.
• Prior to the first revenue flight, demonstration flights, as required by CAAB,

should be conducted which demonstrate the ability of the airline to safely
operate the new aircraft type on a day to day basis. The airline should submit
a proposed demonstration flight plan which contains the number of flights,
dates, crew composition, and destinations.
4. INSPECTIONS:
In addition to the manual inspections and approvals outlined above , CAAB must conduct
the following inspections to ensure that the operator is fully prepared to operate the new aircraft
type:
• Inspections of each transit or line station must be conducted inspected by

the inspectors in AOC office and any other inspectors of FSR (as
applicable) to ensure that ground personnel are adequately trained to support
the new aircraft type and that support equipment and facilities are adequate for
the operation. Transit stations must be inspected during demonstration flights or
as separate events prior to the first revenue flight as required by ANO (AOC)
section 1.1.17.
• The Dispatch/Operational Control center should be inspected to ensure adequacy

of flight planning, briefing, and record-keeping associated with the new aircraft
type.
5. REVISED OPERATIONS SPECIFICATIONS:
Applicable part of the Operations Specifications must be amended as required to reflect

the addition of the new aircraft. Issuance of the revised Operations Specifications to the
operator represents formal approval for the operator to commence revenue operations with
the new aircraft type.
6. OTHERS:
All crewmembers must receive the full range of technical training before operations
commence. All crewmembers should receive training on duties during emergencies and on
operation of emergency equipment installed on the aircraft. Flight attendants should receive
hands-on training in door operation and deployment of escape slides, if applicable. Training
records for all crew members should be verified.

Reference: Appendix-Q of ANO (AT) A-2
CHECKLIST FOR THE INDUCTION OF NEW TYPE OF AIRCRAFT

S/N SUBJECT Action SAT/ Reference & Summary
Office UN-SAT of Report
1. APPLICATION PHASE
Operator shall submit the application and

applicable documents as per Appendix-C for
inclusion of new aircraft addressing the Chairman, AOC,
with an attention to Member (Flight Standard & Ops &
Regulations). AW
a. Coordination meeting between CAAB and
Operator is required.
b. Review organization, staffing and
administration of the operator to the effect of AOC,
proposed inclusion of aircraft. Ops &
c. Review Support Services required for the new AW
aircraft and CAAB facilities available to cater the
need.
2. TYPE ACCEPTANCE OF THE AIRCRAFT (In case of new aircraft type to Bangladesh)
a. At least 5 months prior to the proposed AOC
introduction of the new aircraft type to revenue & AW
operations, the operator must submit the
documents related to type approval/acceptance of
the aircraft as per ANO (AW) Part-21 (if applicable)
b. Type certificate has been accepted by CAAB. AOC

& AW
c. Has the operator made an arrangement for AOC,
getting up to date technical documents from the AW &
manufacturer? Ops
3. DOCUMENT REVIEW
At least 4 months prior to the proposed
introduction of the new aircraft type to revenue
operations, the operator must submit the following
documents or their equivalents for review and
approval as required:
a. A revised or updated Operations Manual (OM) Ops
which incorporates general information, guidance,
and instructions pertaining to the new aircraft type,
and reflects the current operating environment of
the airline.
b. An Aircraft Operating Manual (AOM/AFM) for Ops
the new aircraft type either developed specifically
by the airline or adopted directly from the
manufacturer, which contains information on
aircraft systems, limitations, performance, and AW
normal and abnormal operating procedures for the
airplane.
c. CAME as per ANO (AW) Part-M AW

d. A Minimum Equipment List (MEL) for the Ops

new aircraft type which reflects the Master
Minimum Equipment List or equivalent approved
by the state of manufacture, and is tailored to the
specific airplane model and operating AW
environment of the airline. This document requires
signature and approval by the CAAB.
e. A Configuration Deviation List for the new Ops
aircraft type which contains information regarding AW
flight with missing aircraft components.
f. All normal, abnormal, and emergency checklists Ops
for the new aircraft type, including abbreviated AW
checklists for use in the cockpit.
g. Passenger briefing cards in English and other Ops

appropriate languages.
h. A revised Cabin Crew Manual or other suitable Ops
reference for Cabin Crew concerning the
configuration of the new aircraft type, location and
operation of installed cabin equipment, and duties
and responsibilities during normal and abnormal
operations.
i. Weight and balance information and procedures. Ops

j. Airport Analysis charts or equivalent reference Ops
AW
material for use by aircrew for determining
maximum gross take off and landing weights for
specific airports and runways; taking into account
obstacle clearance, runway length and slope,
aircraft configuration, and current meteorological
conditions.
k. Written training programs for cockpit and cabin Ops
crew members and flight dispatchers/flight
operations officers.
3. DEMONSTRATIONS.
The following demonstrations must be
successfully completed by the operator for the new
aircraft type:
a. Emergency evacuation and ditching drills should Ops
be conducted to demonstrate the ability of the
cabin crew to safely evacuate passengers and
utilize aircraft emergency equipment.
b. Prior to the first revenue flight, demonstration Ops

flights should be conducted which demonstrate the
ability of the airline to safely operate the new
aircraft type on a day- t o - d a y basis. The airline
should submit a proposed demonstration flight
plan [as required by CAAB as per ANO (AOC)
section: 1.2.3.10] which contains the number of
flights, dates, crew composition, and destinations.
4. INSPECTIONS.

In addition to the manual inspections and Ops

approvals outlined in paragraph-1above, the
CAAB must conduct the following inspections to
ensure that the operator is fully prepared to operate
the new aircraft type:
a. Inspections of each transit or line station must AOC
be conducted to ensure that ground personnel are
adequately trained to support the new aircraft type
and that support equipment and facilities are Ops
adequate for the operation. Transit stations may be
inspected during demonstration flight flights or as AW
separate events prior to the first revenue flight.
b. The Dispatch/Operational Control center should Ops

be inspected to ensure adequacy of flight planning,
5. briefing, and record-keeping associated with the
TRAINING.
new aircraft type.
A. Operations Ops
a. All crewmembers must receive the full range

of technical training before operations
b. commence.
All crew members should receive training on
duties during emergencies and on operation of
c. emergency equipment
Flight attendants installed
should on the hands-on
receive aircraft.
training in door operation and deployment of
d. escape
Trainingslides, if applicable.
records for all crew members should
be verified.
e. Dangerous Goods Manuals and Training
verified.
f. Security Manuals and Training verified.
g. Flight Dispatcher’s manual and Training

Verified
B. Simulator Training Ops
a. Simulator is to be validated by CAAB prior to

training. Simulator specifications and existing
approvals are to be submitted to CAAB prior to
evaluation visit.
b. Technical specifications and drawings showing
differences between simulator and the actual
aircraft to be submitted to CAAB.
c. Simulator training curriculum to be reviewed
by CAAB.
d. Approval Certificate to be issued by CAAB.
C. Maintenance AW
a. Arrangement of Type training for the

Maintenance personnel including instructors
etc.

b. Training for maintenance personnel required

for special operation.
c. Are the Airworthiness inspectors of CAAB
trained on the type of aircraft?
D GROUND TRG INSTRUCTORS, TRAINING Ops
CAPTAINS AND APPROVED EXAMINERS
a. List of names to be submitted.
b. Resumes to be submitted
c. Verification by local authority on the
appointment, experience and qualifications.
d. Security vetting approval.

e. Submit to CAAB at least 2 sets of technical
questions and answers.
f. AE to be validated by CAAB, if required
5. MAINTENANCE PROGRAM {ANO (AW) AW
Part-M to be complied}
The maintenance program for the new aircraft type

must be submitted to and approved by the
Airworthiness Division. Does the maintenance
program ensure the followings:
- PDI/Daily check sheets are compatible with
the type of aircraft;
Reliability program is defined for the aircraft
including the system related to special
operations (RVSM, ETOPS etc.)
6. TYPE ENDORSEMENT FLIGHT TEST. Ops
a. Additional airborne exercises to be conducted,
after simulator training, need to be identified.
b. Draft Type Endorsement Flight Test Form to
be submitted to CAAB for approval.
7. LICENCE VALIDATION FOR FOREIGN
CREW.
a. Validation for ferry flight. Ops
b. Validation for ops flights (C of T and IRT) Ops
c. Security vetting of aircrews not covered under Ops

para 4 D.
d. Validation of foreign AMEs (if applicable) PEL
8. CONTRACTUAL ARRANGEMENTS AOC

Are contractual arrangements in place for AW
engineering support and maintenance and duly
approved/accepted by CAAB?
Ground Handling AOC
Ops

Has the operator entered into a ground handling

arrangement duly approved by CAAB?
9. Registration and Airworthiness of the Aircraft AW
a. Certificate of Registration is issued?
b. Certificate of Airworthiness and ARC is issued

as per ANO (AW) Part-21 and Part-M
respectively?
c. Radio Station License applicable to the aircraft
d. Noise Certificate issued/validated
e. Insurance certificate(s) covering

- third party legal liability
- Hull insurance
Crew/pax
10. Specific Approval [As Par ANO (Ops) Part-SPA] AOC
Ops/AW
RVSM
PBN
Cat II/III
MNPS
ETOPS/EDTO
RNP-1
Low visibility operations Approach and
Landing Take-off (All weather operation)
Carriage of Dangerous Goods Ops
11 Exemption (If any)
12. REVISED OPERATIONS SPECIFICATIONS. AOC
Applicable parts of the Operations Ops
Specifications must be amended as required & AW
to reflect the addition of the new aircraft type
or new aircraft. Issuance of the revised
Operations Specifications to the operator
represents formal approval for the operator to
commence revenue operations with the new
aircraft type.
13. Any other areas/points/issues in connection with AOC
ANO (AOC) (as applicable). Ops
& AW

APPENDIX-R
TIME LINE FOR COMPLETION OF MAJOR EVENTS FOR INDUCTION OF NEW TYPE OF
AIRCRAFT OF AN AOC HOLDER
S/N EVENTS STARTING ENDING ACTION
PERIOD PERIOD OFFICE
1. Application for induction of new type of D-180
Aircraft. AOC Office
Meeting with Operator D-150
2. Application for Type Approval/ acceptance D-150 AOC office +
AW
Type Approval D-120
3. Training for AMEs & Airworthiness D-150
Inspectors AW
Completion training of AW Inspectors D-90
4. Submission of Operation Manual D-150 Ops
Approval of OM D-120
5. Training for pilots, FOIs & Cabin D-120
crews, Simulator facilities/Training
Completion of training of FOIs D-60 Ops

6. Submission of Manuals: MEL, CAME, D-90 AW+Ops
MOE, AMP, Training Manual, DG manual
Security Manual
Approval of Manuals D-30

7. Inspection of operators facilities for the D-50 AOC Office+
preparation of accommodating the new AW+Ops
aircraft
Approval of AMO/contract maintenance D-40
8. Application for Technical Inspection of D-40 AW + Ops
Aircraft
Certificate of Registration Certificate D-20
of Airworthiness
Airworthiness Review Certificate
9. Inspection of operator’s outstation D-30 AOC+AW+Ops

facilities
Approval for Transit Certification & D-5
Ground Handling
10. Application for Specific Approval D-30 AW + Ops
11. Amendment of Operations Specifications D-15
12. Demonstration for emergency D-20 D-15 AW + Ops

evacuation & ditching
13. Demonstration Flight(s) D-2 AOC cell
1. D is the estimated first day of CAT operation with new type/existing type of aircraft to be included in OPS/SPEC.
2. Starting and ending periods are approximate values to facilitate coordination between CAAB & Operator.
APPENDIX-T
APPLICATION FORM
Please check appropriate items [(√) as applicable)]
NOC TO IMPORT AIRCRAFT Purchase / Dry Lease-in

APPLICATION FOR AUTHORIZATION FOR WET Wet Lease-in
LEASE OPERATION
Wet Lease-out
1. Name and mailing address
of the operator/ DBA
2. AOC No (if applicable)
3. Category of AOC
(if applicable)
4. Proposed date of operation
of the aircraft
5. Proposed type of operation with the aircraft 6. Area of Operation
Schedule Passenger International Domestic
Non-schedule Cargo or Mail
Others
7. Information regarding procurement of the aircraft (Tick or write as applicable):

Outright Dry lease Dry lease cum Wet Lease Others (to be
purchase purchase agreement mentioned below)
Note: Two copies of the agreement (draft or signed) to be enclosed.
8. Information of the Lessor/Seller:
Lessor’s Name and Business address Nationality Immediate contact address
Tel:
Cell:
E-mail:

8 (A). Information of the Lessee/Buyer:
Lessor’s Name and Business address Nationality Immediate contact address
Tel:
Cell:
E-mail:
9. In case of lease agreement, the proposed duration of lease period:
From (date) To (date) Total period (in months)
10. Insurance responsibility of the Bangladeshi AOC holder during operation of the
aircraft:
Insurance Coverage Name of the party Maximum amount of liability
responsible
Hull and War risk (if any)
Passengers, mail, baggage, cargo etc.
Third Party liability
Any Other
Note: A copy of the Insurance Certificate is to be enclosed
All data shall be recent data i.e. must be no older than 30 days
from the date of application
11. Aircraft:
Type and Model: TAT:
as on (date):
Manufacturer: TAC:
as on (date):
MSN (Fuselage No.): MCTM:
*Date of Manufacture: Max. Passengers and/ cargo capacity:
*Age of the aircraft: *DSG/LOV/ESL (AGE/FH/FC) (Document to be

attached):
*Note (1): Refer to the requirements of ANO (AOC) on age restriction of an aircraft to be imported in
Bangladesh.
Note (2): Evidence on the date of manufacture (e.g. if mentioned on the C of R, Aircraft Log
book, Aircraft delivery document, any other official document etc.) to be enclosed.

12. Design standard of the aircraft:

*Design Standard TCDS No. issued by FAA or EASA: Remarks (if any)
*Note (1): Refer to the requirements of ANO (AOC) on aircraft design standard and certification.
Note (2): A copy of the Type Certificate (in case of new aircraft) and TCDS is to be attached.
13. Engine:
Type and Model: No. of Engines:
Manufacturer: Power Rating:
Engine Serial Number TSN / CSN TSO / CSO
Position / as on (date): as on (date):
Module name
Note: In case of modular engines the required information shall be enclosed on separate page.
14. APU:
Type, Model & Serial Number: Manufacturer:
15. Propeller / Rotor:

Type and Model: Manufacturer:
Propeller Serial Number TSN / CSN TSO / CSO
Position as on (date): as on (date):

16. Special performance certification:
Special performance Tick below against the Reference of Certification

appropriate authorization documents and issuing authority
IFR
RVSM
BRNAV
RNP
ETOPS/EDTO
ILS / AUTO LAND
MNPS
OTHERS (if any)
Note: (i) A copy of the current Operation Specification of to be enclosed in support of the
Special Performance.
Note: (ii) Copy of the certification documents to be enclosed.
17. Aircraft equipment and instruments (cross out the ineligible equipment or
instruments)
Sl. No. Equipment / System No. of units or Manufacturer and Model or Part number
Systems. (as may be applicable)
17.1 ACAS I / ACAS II
17.2 FDR Type I / FDR Type
II / FDR IIA
17.3 CVR
17.4 EGPWS / GPWS
17.5 HF
17.6 VHF
17.7 SELCAL
17.8 Weather Radar
17.9 Attitude Indicator
(Artificial Horizon)
17.10 Heading Indicator
(Directional Gyro)

17.11 Flight Director Systems
(FMC / FMS / AHRS /
).
Note: Specific system
installed must be
mentioned.
17.12 Auto Pilot
17.13 Altimeter
17.14 Sensitive altimeter
( with counter drum
pointer or equivalent)
17.15 Stand by altimeter
17.16 INS / INU
17.17 Remote reading compass
17.18 Standby compass
17.19 APU
17.20 Automatic ELT
17.21 ELT (any type)
17.22 ELT (survival)
17.23 Life raft
17.24 Life jackets / Floatation
devices
17.25 Portable fire
extinguishers
17.26 Passenger seats
17.27 Flight crew seats
17.28 Cabin crew seats
17.29 First aid kits
17.30 Emergency medical kits
17.31 Emergency escape path
lightings
17.32 Galley
17.33 ULD containers (if any)
17.34 Toilets
17.35 Marking of break-in
points on fuselage
Note: If required, the information is to be provided in separate page.

18. Information regarding the current approved Maintenance Program (in case of used
aircraft):
AMP based on MRB report number AMP based on the manufacturer MPD number and
and Revision number issued on Revision number issued on
19. Information on Current Maintenance Check Cycles (in case of used aircraft) (in case
of used aircraft):
Scheduled maintenance Check Interval (FH or/and Last performed on
Checks cycles Calendar Period as applicable) (date and TAT)
20. Operation and Maintenance history/status of the aircraft during last 12 months
starting from current month to backward (for the period to ) (in case of used
aircraft).
Month and Year Hours Flown Type of Date and TAT at which the Check
during the Maint. Check was accomplished
month Accomplished

21. Information on last “C” check or equivalent major check (large aircraft) or annual
inspection (small aircraft only) performed (in case of used aircraft):
Date Type of Check performed FH operated Remaining FH
Check at/on and days elapsed and Days for the
(DT/TAT/TAC) since the check next same check
22. Information on service life limited parts:

Current Name of the Approved life Last Installed Remaining Next due time
AMP LLP / TLW (LLP) or TLW or life or (DT/FH/CYC)
reference. / SIP Tasks interval accomplished Time
Note (1): The required information is to be enclosed on separate page in any format containing the
above data which is to be certified by the current operator (in case used aircraft only).
Note (2): At the time of delivery/acceptance of an used aircraft, the Bangladeshi operator must ensure
complete receipt (100%) of all maintenance and historical documents/records (Serviceable Tags,
Authorized Released Certificates for traceability, installation documents etc.) of (i) LLPs and TLW
Items or Inspection from the Seller of the aircraft duly certified and sealed by the authorized person(s)
and also duly verified by the authorized and competent person(s) of the Bangladeshi Operator and
(ii) records of installed parts.
Note (3) In case of New aircraft, the Bangladeshi operator must ensure complete receipt (100%)
of complete list on installed structural parts containing industry accepted data (parts name, part
number, serial number, position installed, etc.), maintenance and historical documents/records
(Serviceable Tags, Authorized Released Certificates for traceability, installation documents etc.) duly
certified and sealed by the authorized representative of the Manufacturer and also verified by the
authorized and competent person(s) of the Bangladeshi Operator.
23. Information on past accidents (if any) (in case of used aircraft):
Date Aircraft TAT Brief details of damage and repair
Note: If required, the information may be provided in separate page.

24. Information on AOC, CAMO and AMO (A copy each to be submitted) (in case of
used aircraft):
Name, address and contact information of the Name, address and contact information of
AOC holder and AOC No. the CAMO and AMO responsible for the aircraft
Note: A copy of the current AOC including OPS SPEC and Certificate of Approval of the
CAMO and AMO is to be enclosed.
25. Certificate of Registration (in case of used aircraft):

Current Regular C of R No. Issuing Authority
Note: A copy of the current valid certificate is to be enclosed.
26. Certificate of Airworthiness and Airworthiness Review Certificate (ARC)

(In case of new aircraft, Export Certificate of Airworthiness to be submitted):
Valid C of A and ARC No. Issuing Authority
Note: A copy of the current valid certificate is to be enclosed.
27. Noise Certificate (in case of used aircraft):

Noise Certificate No. Issuing Authority
Note: A copy of the current valid certificate or equivalent document is to be enclosed.
28. Radio Station Operating License / Certificate (in case of used aircraft):
Radio station license no. Issuing Authority
Note: A copy of the current valid certificate or equivalent document is to be enclosed.

29. AD Status of the aircraft/Engine/Propeller/Appliances up to (date):

AD No. and Subject in Applicability status Initial Next Due Terminating action
Rev. No. brief (Yes / No / Repetitive) Compliance (DT/TAT/TAC) (Mod etc.)
(DT/TAT/TAC) (DT/TAT/TAC)
Note: The required information is to be enclosed on similar or equivalent format
30. Latest weighing report and Flight Test Schedule (must be within 90 days):
Last weighing report Last Flight Test Schedule
31. DECLARATION:
I do hereby declare that the above particulars are true in every respect, the mentioned recent data are
applicable within the preceding period of not more than 30 (thirty) days from the date of this declaration
and that nothing has been concealed or withheld by me. I also understand that in case any submitted data
is found incorrect, then NOC/Authorization, if issued by the Chairman, is liable to be withdrawn
/suspended/ revoked by the Chairman. It is further stated that I am familiar with the current Civil
Aviation Rules and relevant Air Navigation Orders and shall abide by them.
Signature
Name:
Designation of the authorized Person:
Postal Address:
Telephone: Cell:
Fax: E-mail:
Countersigned by the Accountable Manager:
Signature
Name of the CEO/MD (Accountable Manager):
(Seal of the Company)
Telephone:
Cell:
E-mail:

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CIVIL AVIATION AUTHORITY OF BANGLADESH

AIR NAVIGATION ORDERS

ANO (AOC) — AIR OPERATOR CERTIFICATION AND CONTINUED

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June 2021 Issue 01 3

Location Date Description

June 2021 Issue 01 4

1.1 SHORT TITLE AND COMMENCEMENT.................................................................................... 10

June 2021 Issue 01 5

1.2.3.10 DEMONSTRATION FLIGHTS ........................................................................................ 46

June 2021 Issue 01 6

1.4.14 REST AND DUTY LIMITATIONS FOR PERSONS PERFORMING MAINTENANCE

June 2021 Issue 01 7

IS: 1.3.25 FLIGHT MONITORING SYSTEM .................................................................................... 152

June 2021 Issue 01 8

CIVIL AVIATION AUTHORITY OF BANGLADESH

ANO (AOC) (VOLUME I)— AIR OPERATOR CERTIFICATION AND CONTINUED

June 2021 Issue 01 9

1.1 SHORT TITLE AND COMMENCEMENT

(a) ANO (AOC) applies to the carriage of passengers, cargo or mail by

June 2021 Issue 01 10

The following abbreviations are used in ANO (AOC).

June 2021 Issue 01 11

June 2021 Issue 01 12

June 2021 Issue 01 13

18. Configuration deviation list (CDL). A list established by the

June 2021 Issue 01 14

26. Dangerous goods transport document. A document specified by the

June 2021 Issue 01 15

June 2021 Issue 01 16

48. Limit of Validity (LoV). The point (usually measured in cycles) in

June 2021 Issue 01 17

June 2021 Issue 01 18

69. State of occurrence. The State in the territory of which an accident

June 2021 Issue 01 19

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June 2021 Issue 01 20

June 2021 Issue 01 21

1.1.5 COMPLIANCE WITH AN AIR OPERATOR CERTIFICATE

1.1.6 CONTENTS OF AIR OPERATOR CERTIFICATE

(a) The AOC will consist of two documents:

June 2021 Issue 01 22

1.1.7 DURATION OF AN AIR OPERATOR CERTIFICATE

June 2021 Issue 01 23

1.1.8 CATEGORIES OF AOC

June 2021 Issue 01 24

1.1.9 PRIVILEGES OF AIR OPERATOR CERTIFICATE

(a) To operate any schedule/non-schedule flight by the aircraft available in its

1.1.10 LIMITATION OF AIR OPERATOR CERTIFICATE

1.1.11 APPLICATION FOR AN AIR OPERATOR CERTIFICATE

(a) An applicant intended to establish an air operator in Bangladesh shall submit

June 2021 Issue 01 25

1.1.12 AIR OPERATOR CERTIFICATION PHASES

June 2021 Issue 01 26

(c) Document Evaluation Phase:

1.1.13 ISSUANCE OR DENIAL OF AIR OPERATOR CERTIFICATE

June 2021 Issue 01 27

1.1.14 SPECIFIC APPROVAL

June 2021 Issue 01 28