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    Effective Communication

    Uploaded by

    Eva Mae Adena
    The document provides guidelines for effective workplace communication through various channels such as email, telephone, and in-person discussions. Some of the key points covered include: 1. When sending emails, it is important to use a formal tone, address the recipient properly, proofread for errors, and be courteous. 2. When making phone calls, clearly introduce yourself and purpose, be brief and respectful when addressing others, and thank the recipient before ending the call. 3. Effective communication in discussions involves being prepared, clear, respectful of others, and choosing words carefully through proper tone and language.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Effective Communication

    Uploaded by

    Eva Mae Adena
    18 views25 pages
    The document provides guidelines for effective workplace communication through various channels such as email, telephone, and in-person discussions. Some of the key points covered include: 1. When sending emails, it is important to use a formal tone, address the recipient properly, proofread for errors, and be courteous. 2. When making phone calls, clearly introduce yourself and purpose, be brief and respectful when addressing others, and thank the recipient before ending the call. 3. Effective communication in discussions involves being prepared, clear, respectful of others, and choosing words carefully through proper tone and language.

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    © © All Rights Reserved

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    The document provides guidelines for effective workplace communication through various channels such as email, telephone, and in-person discussions. Some of the key points covered include: 1. When sending emails, it is important to use a formal tone, address the recipient properly, proofread for errors, and be courteous. 2. When making phone calls, clearly introduce yourself and purpose, be brief and respectful when addressing others, and thank the recipient before ending the call. 3. Effective communication in discussions involves being prepared, clear, respectful of others, and choosing words carefully through proper tone and language.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    18 views25 pages

    Effective Communication

    Uploaded by

    Eva Mae Adena
    The document provides guidelines for effective workplace communication through various channels such as email, telephone, and in-person discussions. Some of the key points covered include: 1. When sending emails, it is important to use a formal tone, address the recipient properly, proofread for errors, and be courteous. 2. When making phone calls, clearly introduce yourself and purpose, be brief and respectful when addressing others, and thank the recipient before ending the call. 3. Effective communication in discussions involves being prepared, clear, respectful of others, and choosing words carefully through proper tone and language.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 25

    WORKPLACE

    WRITTEN
    Creating E-mails
    1. Start the email with the right salutation.
    Considering the position and age of the
    receiver, refer to him or her as
    Sir/Madam. Ensure that you are spelling
    their name right.
    Dear Sir Santos:
    Dear Ma’am Edna Cortes:

    2. Be clear, be precise and make a


    thoughtful use of words.
    Creating E-mails
    3. If the email is long, give it a flow by
    distributing different ideas across
    paragraphs or in separate points.

    4. Remember to run a spell-check and


    proofread your writing. Do not make
    grammatical mistakes. Errors in writing
    can spoil your impression.
    Creating E-mails
    Dear Sir Jose Reyes:
    5.Good
    Maintain
    day! a formal tone throughout the
    email.
    I am Jane Santos, a student from ESSU Main. I am sending you this e-mail to
    inquire regarding the upcoming seminar on “Effective Communication”. I would like to
    6. Be
    ask the following:
    courteous in your writing.
    7. still
    1. Is there Thank
    availablethe receiver
    slots for the seminar?for reading it, and if
    2. How much youwouldexpect
    I pay for thehim tosince
    seminar respond immediately
    I would be registering late? or
    before a certain date, mention that in a
    3. Would I still be able to receive the seminar kit even if I registered late?
    May I request for a prompt reply in order for me to prepare the needed
    polite way.
    papers for requesting funds from my university. Thank you for your time.

    Sincerely,
    Jane Santos
    Replying to E-mails
    1. When replying to emails, the same rules
    should be followed.
    2. If the email needs you to respond within
    a certain time period, you should
    remember to reply in time.
    3. The 'forward', 'cc', and 'bcc' options
    should be used carefully. If you need to
    keep someone in the loop about the
    communication, it is recommended that
    you send him/her a copy of your email.
    Replying to E-mails
    4. It is important that the email is sent to
    the right people. The email address
    should be checked twice before sending
    the email.
    TELEPHONE
    Making phone calls
    1. Start the conversation by introducing yourself.
    Tell the receiver your name and the purpose
    of your call.
    Ex. Hello, good morning. I am Ms. Eva Adena from
    Eastern Samar State University. I am calling
    regarding the accreditation process for the
    procurement of test materials from your
    company.
    2. Be brief and precise.
    3. Respect the age and position of the person you
    are talking to by addressing them with
    ma’am/sir, being courteous and using the
    right tone of voice.
    Making phone calls
    4. Do not end a call abruptly. Make your point, give
    Ex. the person on the other side a chance to
    respond,
    You: Hello, good day! I am and
    Janeend thea student
    Santos, conversation
    from ESSUwith
    Main a Campus.
    suitable
    I am looking farewell.
    for Mr. Jose ReyesThank
    regardinghim for givingtoyou
    my attendance his
    his seminar
    entitledtime.
    “Effective Communication”.
    Ma’am Edna: Good day Ms. Jane, this is Ms. Edna speaking, co-worker of Mr.
    Ex. Thank you for entertaining my inquiry
    Reyes. I am sorry but he is busy at this moment. Would you like
    ma’am/sir. (wait for 10 seconds before ending
    to leave a message?
    theIcall)
    You: Yes please. have questions regarding the slots availability for the event.
    5. If
    May youthetell person
    me him ma’amyou to
    want toback.
    call me communicate with,isisn't
    My contact number 776-
    8960.reachable, leave him a message. Here again, be
    clear
    Ma’am Edna: Okay andMs. crisp.
    Jane. If the point to be conveyed is small,
    You: Thankinclude
    you ma’am. it in theformessage
    (Wait 10 secondsitself. But itthe
    before ending is always
    call)
    better to request him to call you back. To make it
    easy for him to reply, leave your contact number in
    the message.
    Answering phone calls

    1. If you are on the receiver's side, be


    prompt in replying to unattended calls. It
    could be something important or urgent.
    So ensure that all the unanswered calls
    are responded to.
    2. Answer the call by stating your name and
    the company/organization you belong to.
    • Have a full knowledge of the information you
    are communicating.
    • All the information shared should be based on
    facts.
    • Make sure you are ready to answer queries.
    • The message you want to deliver should be
    clear.
    What should be specifically done
    How much time is given for the task
    Who are the persons involved
    • Consider the feelings and point of view of the
    person/s you are communicating with.
    • Address someone in the right manner.
    Ma’am/Sir/Ms./Mr.
    • Use the right volume and tone of voice.
    • Be aware of your body language.
    • Approach them in a friendly manner.
    • Respect confidentiality.
    • Discussions should be related to work not
    people.
    • Don’t forget to use the words PLEASE, THANK
    YOU, GOOD DAY
    • Avoid grammatical error, misspelled words,
    typographical errors
    • A correct use of language increases
    trustworthiness and the receiver will feel that
    they are taken seriously
    • Choose the right words to use
    • Use simple words when communicating
    • Avoid mumbling and speaking too fast
    because it shows lack of confidence
    • Taking in consideration who are you
    communicating with
    • Embrace different opinions/beliefs
    • Share the floor with others
    • Encourage feedback
    • You have to be precise and get to the point
    right away
    • Avoid repeating things
    Effective communication 
    eliminates misunderstandings 
    healthy peaceful environment 
    gets work done quickly and professionally 
    increase in productivity 
    Increase PROFIT
    Thank you!
    -- End --
    References:
    Belunwu, V. (2018, May 18). 20 Ways to Communicate Effectively
    With Your Team. Retrieved from
    Effective Office Communication (2018). Retrieved from
    Useful Tips for More Effective Communcation ( 2018, Jul 18)
    Retrieved from
    Mulder, P. (2012). 7 C’s of Effective Communication. Retrieved
    from ToolsHero: https://www.toolshero.com/communication-
    skills/7cs-of-effective-communication/

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