Functional Approaches To Pet Hospital Design

FUNCTIONAL APPROACHES TO PET HOSPITAL DESIGN:
A COMPARATIVE ANALYSIS ON EXAM ROOMS IN ANKARA
A THESIS SUBMITTED TO
THE GRADUATE SCHOOL OF NATURAL AND APPLIED SCIENCES
OF
ÇANKAYA UNIVERSITY
BY
TURGUT EFE BAŞTÜRK
IN PARTIAL FULFILLMENT OF THE REQUIREMENTS

FOR
THE DEGREE OF MASTER OF SCIENCE
IN
INTERIOR ARCHITECTURE
SEPTEMBER 2006
STATEMENT OF NON-PLAGIARISM
I hereby declare that all information in this document has been obtained and
presented in accordance with academic rules and ethical conduct. I also declare
that, as required by these rules and conduct, I have fully cited and referenced all
material and results that are not original to this work.
Name, Last Name: Turgut Efe Baştürk
Signature :
Date :
iii
ABSTRACT
FUNCTIONAL APPROACHES TO PET HOSPITAL DESIGN:

Baştürk, Turgut Efe

M.S. Department of Interior Architecture
Supervisor: Asst. Prof. Dr. G. Ufuk Demirbaş
September 2006, 133 pages
The purpose of this thesis is to discuss and outline the functional suggestions on
the factors that need to be considered while designing pet hospitals. In addition,
specific points that should be taken into consideration in designing pet hospitals
have been explained in detail through an analysis of hospital zones and sections.
In addition, use of companion animal facility projects has been studied taking
environmental care and public health into consideration. Moreover, definition and
objectives of the veterinary career has been explained and the history of the
veterinary profession in Turkey and abroad has been defined. Practice and
functions of veterinary in Turkey have been cited as well. From this point of view,
a case study in relation to the exam rooms of pet hospitals in Turkey has been
carried out and studied under the headlines of this thesis. Marginal suggestions
on exam rooms which conform to veterinary facility requirements in Turkey have
also been discussed.
Keywords: Companion animal, health, veterinary medicine, pet hospitals.
iv
ÖZ
EVCİL HAYVAN HASTANESİ TASARIMINA FONKSİYONEL YAKLAŞIMLAR;

ANKARA EVCİL HAYVAN HASTANELERİNDEKİ MUAYENE ODALARI ÜZERİNE BİR
ÇALIŞMA
Baştürk, Turgut Efe

Yüksek Lisans, İç Mimarlık Bölümü
Tez Yöneticisi: Doç. Dr. G. Ufuk Demirbaş
Eylül 2006, 133 sayfa
Bu tezin amacı, evcil hayvan hastanelerinin tasarlanmasında göz önüne alınması

gereken etkenlere getirilen fonksiyonel önerileri tartışmak ve ana hatlarını ortaya
koymaktır. Ayrıca evcil hayvan hastanelerinin tasarlanmasında dikkate alınması
gereken başlıca konular bu hastanelerin bölüm ve kısımlarının incelemesi
doğrultusunda ayrıntılı bir şekilde açıklanmıştır. Evcil hayvan tesis projelerinin
yararları çevre bakım ve toplum sağlığı göz önününe alınarak incelenmiştir. Diğer
taraftan veterinerlik kariyerinin tanımı ve amacı açıklanmış, yurtiçi ve yurtdışındaki
tarihçesi aktarılmıştır. Ayrıca bu çalışmada, Türkiye’deki veteriner hekimliği
bölümlerine ve bu bölümlerin işlevlerine değinilmiştir. Bu tezin ortaya koyduğu
bilgiler doğrultusunda Ankara’daki evcil hayvan hastanelerinin muayene odaları ile
ilgili bir çalışma yürütülmüştür. Bu tesislerin gereksinimlerini karşılayan muayene
odalarına yönelik işlevsel öneriler çalışmaya uygun şekilde tartışılmıştır.
Anahtar Kelimeler: Evcil hayvan, sağlık, veterinerlik hekimliği, evcil hayvan

hastaneleri.
v
ACKNOWLEDGMENTS
I wish to express my deepest gratitude to my supervisor Asst. Prof. Dr. G. Ufuk

Demirbaş for her guidance, advice, criticism, encouragements and insight
throughout the research.
I would also like to thank Prof. Dr. Cüneyt Elker and Prof. Dr. Mustafa Kaymaz for
their suggestions and comments.
The technical assistance of the personnel in Ankara Veterinary Medical Center,

Beysukent Veterinary Clinic, Ankyra Animal Hospital, Çayyolu Veterinary Clinic,
and Mr. Tolga Uçartürk are gratefully acknowledged.
I am very grateful for the support, help and effort of my family and my wife Emel
Vatansever Baştürk. I wish to express my heartily thanks to all above.
vi
TABLE OF CONTENTS
STATEMENT OF NON-PLAGIARISM..................................................... iii

ABSTRACT............................................................................................. iv
ÖZ......................................................................................................... v
ACKNOWLEDGMENTS…………………………………………………………………….... vi
TABLE OF CONTENTS........................................................................... vii
CHAPTERS:
1. INTRODUCTION........................................................................ 1
1.1 The History............................................................................. 3
1.1.1 The History of Veterinary Medicine in the West………….. 4
1.1.2 The History of Veterinary Medicine in Turkey…………….. 5
1.2 The Definition of Veterinary and Its Purpose…………………………... 5
2. VETERINARY FACILITIES IN TURKEY…………………………………… 8
2.1 Types of Veterinary Facilities.................................................... 8
2.2 Pet Hospital…………………….…………………………………………………… 9
2.2.1 Sections of Pet Hospitals………………………................... 9
2.2.2 An Animal’s Health Care Procedure in Pet Hospitals….. 13
3. FACTORS AFFECTING PET HOSPITAL DESIGN…..……………….… 15
3.1 Location………………………………………………………………………………. 15
3.2 Exterior……………………………………………………………………………..… 17
3.3 Interior……………………………………………………………………………….. 20
3.3.1 Noise and Odor………………………………………...............… 20
3.3.1.1 Noise Control………………………………………….…. 21
3.3.1.2 Odor Control.………..…………………………….…… 24
vii
3.3.2 Lighting…………………………………………………………………. 25
3.3.3. Ventilation……………………………………………………………. 27
3.3.3.1 Temperature Control………………………………….. 30
3.3.3.2 Humidity Control……………………………………….. 32
3.3.3.3 Sick-Building Syndrome (SBS)…………………….. 32
3.3.4 Circulation……………………………………………………………… 34
3.3.4.1 Multi-Purpose Rooms…………………………………. 35
3.3.4.2 Central Workstation…………………………………… 36
3.3.4.3 Communication Center………………………………. 36
3.3.4.4 Flexible Reception Area…….………………………… 37
3.4 Finishing Materials………………..…………………………………….……….. 37
3.4.1 Interior Wall Finishes…………..………….………………………. 37
3.4.2 Interior Floor Finishes…….……………………………………….. 41
3.4.3 Interior Ceiling Finishes…………………………………....…….. 46
3.4.4 Room by Room Finishing Materials…………………………… 48
4. CONSIDERATIONS WHEN DESIGNING A PET HOSPITAL…….. 54
4.1 The Greeting Zone………………………………………….……………………. 54
4.1.1 Entry…………………………………………….……………………….. 55
4.1.2 Reception Area……………………….………………………………. 56
4.1.3 Waiting Room………………………….……………………………… 57
4.1.4 Exam Room…….……………………………………………………… 59
4.1.5 Consultation Room………………………………….………………. 67
4.2 The Working Zone……………………………………….………………………. 68
4.2.1 Pharmacy………………………………………………………………. 69
4.2.2 Treatment (Work Room)…………………………………………. 69
4.2.3 Surgery (Operation Room)………………………………………. 75
4.2.4 Laboratory……………………………………………….…………….. 77
4.2.5 Radiology (X-ray Room)………………………………………….. 78
4.3 The Dwelling Zone………………………………………………….……………. 79
4.3.1 Wards for Different Levels of Care…….……………………... 79
4.3.2 Designing Better Boarding…………………………….……….… 84
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5. A COMPARATIVE ANALYSIS ON EXAM ROOMS IN ANKARA... 87
5.1 Purpose of the Study……………………………………………………………. 87
5.2 Description of Sample Clinics………………………….…………………….. 88
5.3 Methodology……………………………………………………………………….. 98
5.4 Grading and Analysis Techniques…….…………….…………………...... 100
5.4.1 Grading Materials……….…………………………………………… 100
5.4.2 Grading Lighting……………………………….………………..….. 101
5.4.3 Grading Noise…………………………………………………..……. 102
5.4.4 Grading Odor……….………………………………..…………….... 102
5.4.5 Analyzing Circulation…………..…………………………………… 103
5.5 Findings and Results…………………..………………………………………… 104
5.5.1 Observations and Surveys…………….…………………………. 105
5.5.2 Circulation Plans……………………….……………….……………. 114
5.6 Evaluating Results……………………………………………………………….. 118
5.7 Comparison of Multi-Function Exam Rooms with Specific
Function Exam Rooms……………………………………………………….... 127
5.8 Discussion…………………………………………………………………………… 130
6. CONCLUSION…………........………...........................……………………. 131
REFERENCES………………………………………………………………………..........…… R1
ix
LIST OF TABLES
Table 1 Sections of Companion Animal Hospital…………..…....…………….... 11

Table 2 Wall Rates According To Sound Transmission Coefficient.……..…. 23
Table 3 Zoning Scheme for Ventilation in Companion Animal Hospital…... 30
Table 4 Recommended Temperatures (db) for Some Animals.……….…….. 31
Table 5 Guidelines to Use Wall Finish Materials.…………..……………………… 41
Table 6 Guidelines to Use Floor Finish Materials..……………………………….. 45
Table 7 Guidelines to Use Ceiling Finish Materials….....……………………….. 48
Table 8 The Checklist of Suggested Materials for Planning a
Companion Animal Hospital..…….………………………………………….. 49
Table 9 General Information about Ankara Veterinary Medical Center..…. 89
Table 10 General Information about Beysukent Veterinary Clinic...…………. 92
Table 11 General Information about Ankyra Animal Hospital...…………….... 95
Table 12 General Information about Çayyolu Veterinary Clinic…….……….... 97
Table 13 The Checklist of Suggested Materials for Planning
Exam Room in a Companion Animal Hospital...………….....……….. 101
Table 14 Findings and Results of Observations and Surveys Which Are
Performed In the “Exam Room I” In Ankara Veterinary Medical
Center………………………………………………………………………………... 105
Performed in the “Exam Room II” in Ankara Veterinary Medical
Center....……….…………….……………………………………………………… 106
Performed in the “Exam Room III” in Ankara Veterinary Medical
Center...……………………………………………………………………………… 107
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Performed in the “Exam Room I” in Beysukent Veterinary
Clinic…………….…….................................................................. 108
Performed in the “Exam Room II” in Beysukent Veterinary
Clinic...……………………………………………………..…………………………. 109
Performed in the “Exam Room I” in Ankyra Animal
Hospital..…………………………………………………………………………….. 110
Performed in the “Exam Room II” in Ankyra Animal
Hospital..………………………………………………………………….....……… 111
Performed in the “Exam Room I” in Çayyolu Veterinary
Clinic..…………….………………………………………..…………………………. 112
Performed in the “Exam Room II” in Çayyolu Veterinary
Clinic..………..……………………………………………………………………….. 113
Table 23 Grades of the “Exam Room I” in Ankara Veterinary
Medical Center..…………………………………..………………………..…….. 119
Table 24 Grades of the “Exam Room II” in Ankara Veterinary
Medical Center..………..……………………………………………….………… 119
Table 25 Grades of the “Exam Room III” in Ankara Veterinary
Medical Center.….………………………………………………………..………. 120
Table 26 Grades of the “Exam Room I” in Beysukent
Veterinary Clinic……………….………………………………………….…….… 120
Table 27 Grades of the “Exam Room II” in Beysukent
Veterinary Clinic..…………………………………………………………………. 121
Table 28 Grades of the “Exam Room I” in Ankyra Animal Hospital.…………. 121
Table 29 Grades of the “Exam Room II” in Ankyra Animal Hospital………... 122
Table 30 Grades of the “Exam Room I” in Çayyolu Veterinary Clinic…….…. 122
Table 31 Grades of the “Exam Room II” in Çayyolu Veterinary Clinic.……… 123
xi
Table 32 Grades of Exam Rooms with Multi-Function.……………………………. 127
Table 33 Grades of Exam Rooms with Specific Function...……………………… 128
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LIST OF FIGURES
Figure 1 Waiting Alcoves for Cat and Dog Owners……………………………….. 58

Figure 2 One Door Exam, the Exam Pod and the Ready Room
Concepts in a Medicine Module………………………………………………. 61
Figure 3 Combination of Two Door Exams, the Exam-Pod and
Multi Task Exam Concepts…………….…………………………………....… 62
Figure 4 Pediatric Exam Model for Companion Animal Hospitals……….….... 64
Figure 5 An Example of One-Wall Exam Room…………………………………….. 65
Figure 6 An Example of Two-Wall Exam Room…...……………………………….. 66
Figure 7 Consultation Room………………………………………………………………. 68
Figure 8 An Example of Treatment Area……………………………………………... 70
Figure 9 Work Station Located In the Corner of the Room.……………………. 71
Figure 10 A High-Flex Treatment Core in a Companion Animal
Hospital………………………………………………………………………………. 72
Figure 11 An Example of a Patient Center….……………………………………….…. 74
Figure 12 A Patient Center and a Glass-Enclosed ICU
(Intensive Care Unit) Ward.…………………………………………………… 75
Figure 13 An Example of Medical Infotainment….…………………………………… 77
Figure 14 Laboratory Demonstration Area…………………………………………….. 78
Figure 15 Wards for Different Levels of Care in the Dwelling Zone….……….. 81
Figure 16 ICU Day-Room for Intensive-Care Patients……………………….…….. 83
Figure 17 Condominium Model for Housing Pets……………….…………………… 85
Figure 18 An Example of a Pleasant Animal Environment........................... 86
Figure 19 Basement Floor Plan of Ankara Veterinary Medical Center……..…. 90
xiii
Figure 20 Ground Floor Plan of Ankara Veterinary Medical Center………..….. 90
Figure 21 First Floor Plan of Ankara Veterinary Medical Center…………..……. 91
Figure 22 Basement Floor Plan of Beysukent Veterinary Clinic……..………….. 93
Figure 23 Ground Floor Plan of Beysukent Veterinary Clinic…………..………… 93
Figure 24 First Floor Plan of Beysukent Veterinary Clinic…………..…………….. 94
Figure 25 Basement Floor Plan of Ankyra Animal Hospital……….……………… 96
Figure 26 Ground Floor Plan of Ankyra Animal Hospital………………………….. 96
Figure 27 Ground Floor Plan of Çayyolu Veterinary Clinic………………………... 98
Figure 28 Symbols Which Are Illustrated in Exam Room Plans…..………….... 104
Figure 29 Circulation Plan of the “Exam Room I” (Exam Room
With Specific Function) in Ankara Veterinary Medical……..……..... 114
Figure 30 Circulation Plan of the “Exam Room II” (Exam Room
With Specific Function) in Ankara Veterinary Medical…...………….. 114
Figure 31 Circulation Plan of the “Exam Room III” (Exam Room
With Specific Function) in Ankara Veterinary Medical…..…………… 115
With Specific Function) in Beysukent Veterinary Clinic……..………. 115
With Specific Function) in Beysukent Veterinary Clinic…..…………. 116
With Specific Function) in Ankyra Animal Hospital….……………….. 116
With Multi-Function: Emergency Care) in Ankyra
Animal Hospital……..…………………………………………………………….. 117
With Multi-Function: X-ray and Animal Holding) in
Çayyolu Veterinary Clinic………………………..…………………………….. 117
With Multi-Function: Surgery and Sterilization) in
Çayyolu Veterinary Clinic……...………………......…………………………. 118
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CHAPTER 1
INTRODUCTION
Health care design for pets is an exiting and exacting specialty within commercial
interior architecture. According to Piotrowsky and Rogers (1999), several
designers who have specialized in health care design for pets point out that it is
not the same as doing an office, a hotel, or other types of commercial interior
design to produce a successful project. In addition, Piotrowsky and Rogers
indicate that the design of veterinary facilities is not thought of by most as a part
of health care although it is technically part of the overall health care industry.
Moreover it is also a specialty in architecture that most of the designers neglect
(Piotrowsky and Rogers, 1999).
From the view point of Piotrowsky and Rogers (1999), pet-health care is
concerned with the science and art of dealing with the maintenance of health and
the prevention, alleviation, or cure of disease. “Although there are many
similarities among the various specialties, each has its own needs, which will
require individual design solutions” (Piotrowsky and Rogers, 1999, 181). To be
effective in the area of designing health care facilities for pets, Piotrowsky and
Rogers (1999) recommend designers to have a solid understanding of the overall
health care field associated with the medicine, and the laws and regulations that
apply to the design of health care facilities.
1
Piotrowsky and Rogers (1999) mention the overall goal of the pet-heath care is to
provide patients with the most effective and successful treatment. Treatment may
consist of preventive medicine, treatment for disease and/or illness, or health
maintenance. It may occur for a short term or long term, and to improve the
patient’s quality of life. Furthermore the goal of health care design for pets is
described by Piotrowsky and Rogers as to understand each specialized area, the
design needs of specific assignment, and to develop appropriate design solutions
and specifications. “Since the health care industry is one of the fastest-growing
components of the economy, it is a worthwhile focus for all designers”
(Piotrowsky and Rogers, 1999, 182).
When veterinary is considered in Turkey, it is seen that veterinary profession

becomes a very common business area. While England has 5, Australia and
Netherlands have 1 veterinary faculty each, and Turkey has over 20. This is the
reason why quality is reduced in Turkish veterinary (Berberoğlu, 2004; Gülbay,
2004). Now in Turkey, there are about 4500 veterinary practitioner working in
companion animal (pet) field and there are 220 registered veterinary facilities in
Istanbul and over 120 in Ankara (Cited in Yeşildere, 2004). Companion animal
facilities in Turkey mostly occupy basements of buildings and some of them are in
very small apartments that are not acceptable for their functions. Animal health
care is also currently the main point that European Union advices Turkey to take
into consideration to make innovations to treat and preserve animals in better
conditions (Berberoğlu, 2004).
The aim of this thesis is to provide designers with the basic points to create
healthier, functional, working spaces in pet hospitals that are rarely observed in
Turkey. Moreover, this study provides readers and veterinarians with multiple
ways to achieve convenient environments for doctors of veterinary medicine,
personnel and pet owners as well as pets considering their needs in a companion
animal facility. From this point of view, the thesis focuses on the subject field
which also identifies and discusses the specialties and subspecialties, describes
the basic facility from an interior design standpoint. Furthermore the thesis
2
presents functional solutions to problems while designing a pet hospital. Key
issues of designing a veterinary facility are presented in this study.
This chapter defines the history of the veterinary medicine in the West and
Turkey to point out the role of animals in people’s life and then the chapter states
the meaning and value of the veterinary medicine for the wellbeing of humans as
well as presenting basic definitions of the subject field to assist the next chapters.
The second chapter presents the key issues of veterinary facilities in Turkey. In
addition, it focuses on pet hospitals and its sections. An animal’s health care
procedure in a pet hospital also takes place in this section. The next chapter
continues through the definition of factors that affect a pet hospital design.
Basically technical factors are analyzed in order to take precautions according to
fundamental conditions that occur in a pet hospital before analyzing minor
considerations. The fourth chapter consists of the considerations that should be
taken when designing a pet hospital. Regarding zones and sections, critical
considerations that have an influence on pet hospital design are pointed out. The
case study is introduced in the final chapter. Regarding the information that the
thesis presents, exam rooms of the sample pet hospitals are analyzed in the
study. The purpose of this study is to define ideal exam rooms for veterinarians
who plan to set up a companion animal facility in Turkey.
1.1 The History
Before expanding on companion animal facilities, the role of animals in people’s

life throughout history needs to be pointed out for a better understanding of the
importance of taking care of their health.
Throughout history, Chinese people are known as the first to take care of animals
medically. Although it is known that the first medical text was “Nei Ching Su Wen”
(Yellow Emperor's Classic of Internal Medicine), 300 B.C., according to early
Chinese writings, traditional Chinese medicine was practiced before 1766 B.C. The
Nei Ching detailed the acupuncture system to include other medical knowledge as
3
well. On the other hand, in ancient Greece, such writings have also been
preserved which indicates interest in animal diseases. During the period of
Romans, Cato 200 B.C. Roman agricultural writer recommended the use of olive
oil residue, lupine extract and wine for sheep scab. Moreover, in the time of
Christ, the treatment of horses has been mentioned in various written records
including fairly detailed diagrams of horse anatomy and acupuncture in
China. Such records emphasize that horse anatomy/acupuncture is more
significant than human acupuncture maps, because horses were more valuable
than people. Furthermore, during the period of Renaissance, inventors and
scientists such as Leonardo da Vinci and Ruini, influenced the advancement of
equine (horse) dentistry (Ross, 2003). In the history, Turks are also known as a
nation that gave great importance to their horses as they were nomad and
voyager. They were used to care their horses most of their lives.
The development of the modern veterinary begins in 18th century in Europe. The
history of modern veterinary in the West and Turkey takes place in the following
sections.
1.1.1 The History of Veterinary Medicine in the West
In Europe, at the first half of 18th century, military, economic, social life were so
affected from death of 200 cows because of plague disease and death of military
animals due to such diseases. Nations described disasters caused by diseases
carried by animals as the most important disasters after the natural disasters. The
need of educating veterinary practitioners has occurred due to these unstoppable
diseases. Therefore the first veterinary school started education on the 2nd of
February in 1762 in France (Cited on the website of IVHO, 2004). Very early
veterinarians mainly concerned the care of livestock, horses and mules.
Veterinarians, plant biologists and certainly physicians had been first in Europe in
the 1800's and later dominated by Americans in the 1900's, played a major role in
the development of modern disease control and treatment. They have been
4
instrumental in the development of organ transplantation, transgenic and almost
every other important medical development (Ross, 2003).
1.1.2 The History of Veterinary Medicine in Turkey
Veterinary education in Turkey was initiated by the guidance of a Prussian military

veterinarian Mr. Godlewsky to meet veterinary medication requirements of the
Turkish military units. For this purpose, first Military Veterinary School was
opened in Istanbul in the year of 1842. In addition, in 1889, a nonmilitary
veterinary school was started to bring up and educate civilian students in
Istanbul. During the same period, Veterinary Affairs Directorate “Veteriner İşleri
Müdürlüğü” was established to fulfill laboratory, training, teaching, researching
and practicing prerequisites of veterinary medication services. Moreover, military
and nonmilitary schools were integrated in 1920 to become Veterinary Surgery
School “Baytar Mekteb-i Alisi”. In 1928, the title of the school was changed to be
Veterinary Surgery College “Yüksek Baytar Mektebi”. Thereafter, since 1960
several veterinary faculties have been established in Elazığ, İstanbul, Bursa,
Konya, Van, Kars, Aydın, Burdur, Diyarbakır, Urfa, Hatay, Kırıkkale, Afyon and
Kayseri (Cited on the website of TVHB, 2004a; cited on the website of IVHO,
2004).
1.2 The Definition of Veterinary and Its Purpose
“Personally, I have always felt the best doctor in the world is the Veterinarian, he
can't ask his patients what's the matter, he's just got to know” says Will Rogers
(1935) who is a famous philanthropist philosopher. Veterinary is one of the
important fields in medicine as Rogers mentions the significance of veterinary
practitioners. In order to point out the meaning of veterinary in human’s life, the
definition and purpose of veterinary, and the description of a veterinary medical
doctor (VMD) needs to be identified.
5
Veterinarians play a major role in the health care of pets, livestock, zoo, sporting,
and laboratory animals. Veterinarians also use their skills to protect humans
against diseases carried by animals, and conduct clinical research on human and
animal health problems (Cited on the website of UNE, 2006). Most veterinarians
perform clinical work in private practices. About one-half of these veterinarians
dominantly or exclusively treat small animals. Small animal practitioners usually
care for companion animals, such as dogs and cats, but they also treat birds,
reptiles, rabbits, and other animals that may be kept as pets. Some veterinarians
work in mixed animal practices, where they see pigs, goats, sheep, and some
non-domestic animals in addition to companion animals (Cited on the website of
DU, 2001).
Veterinarians in clinical practice diagnose animal health problems, vaccinate

against diseases such as distemper and rabies, medicate animals with infections
or illnesses, treat and dress wounds, set fractures, perform surgery, and advise
owners about feeding, behavior, and breeding. They also perform surgery
including cesarean sections on laboring animals and do artificial insemination.
Moreover veterinarians euthanize animals when necessary as well (Cited on the
website of UAMS, 2000). Veterinarians who treat animals use surgical
instruments; medical equipment, such as stethoscopes; and diagnostic
equipment, such as radiology machines. Veterinarians contribute to human as
well as animal health. A number of veterinarians work with physicians and
scientists as they research better ways to prevent and treat human health
problems such as cancer, AIDS, and alcohol or drug abuse (Cited on the website
of DU, 2001). Veterinarians who treat animals are discussed under the title
Practitioners of Veterinary Medicine as follows:
Practitioners of Veterinary Medicine: Veterinary practitioners are medical

professionals whose primary responsibility is protecting the health and welfare of
animals and people. Veterinarians diagnose and control animal diseases, treat sick
and injured animals, prevent the transmission of animal diseases ("zoonoses") to
people, and advise owners on proper care of pets and livestock. They ensure a
6
safe food supply by maintaining the health of food animals. Veterinarians are also
involved in wildlife preservation and conservation and public health of the human
population (Cited on the website of DSC, 2006; cited on the website of ISVMA,
2003).
Today's veterinarians are members of an important health profession. In taking

the veterinarian's oath, a doctor solemnly swears to use his or her scientific
knowledge and skills "for the benefit of society, through the protection of animal
health, the relief of animal suffering, the conservation of animal resources, the
promotion of public health, and the advancement of medical knowledge" (Cited
on the website of AVMA, 2006). As it is understood from the veterinarian's oath,
veterinary practitioners provide a wide variety of services in private clinical
practice, teaching, research, government service, public health, military service,
private industry, and other areas.
At this point, it would be appropriate to discuss veterinary facilities in Turkey in

order to clarify the field veterinarians work in Turkey.
7
CHAPTER 2
VETERINARY FACILITIES IN TURKEY
Most of the veterinary facilities take place as companion animal facilities in

Turkey. These facilities predominantly take care of small animals and most of
them perform their works in apartments that they rent or buy. These facilities
need to practice regarding standards of veterinary facilities in Turkey. These
standards are regulated through the law. The construction, operations, license
formalities, and inspections of the veterinary facilities in Turkey have been
regulated by law number 6343 dated 9 March 1954 (Cited on the website of
TVHB, 2004b). In addition, functions of veterinary facilities in Turkey are
regulated in the Official Gazette. According to the official gazette, veterinary
facilities have been established to diagnose, cure, heal and isolate sick animals
and protect them from bacteriological, viral and parasitic and epidemic diseases
which might also infect local people in contact (Cited in TKB, 1999). Related
regulations are given in attached appendices regarding the Unions and Chamber
of Veterinarians as well as their functions, operation and services.
2.1 Types of Veterinary Facilities
There are mainly three types of veterinary facilities in Turkey. These are namely,
veterinary hospital, medical examination office, and lastly animal policlinic. Pet
hospitals take place in animal hospitals.
8
Animal Hospital: The first type is a facility where outpatient and inpatient medical
diagnosis and treatment are given for all animals. It is called Animal Hospital
“Hayvan Hastanesi.” The second type is a facility where medical diagnosis and
treatment are given for inpatient and outpatient pets. It is called Pet Hospital
“Süs Hayvanları Hastanesi” (Cited in TKB, 1999).
Animal Medical Examination Office “Muayenehane”: It is a veterinary job site

where outpatient animals are examined; diagnosed and medical treatment is
given (Cited in TKB, 2001).
Animal Policlinic “Poliklinik”: It is the combination of medical examination offices

where multiple veterinary surgeons execute their job (Cited in TKB, 2001).
2.2 Pet Hospital
Pet hospitals offer veterinary services for small animal patients which are also
called “companion animals”. Their services include examination, dentistry,
radiology, surgery, and overnight hospitalization. Besides these services, pet
hospitals in Turkey can include such sections that take place below. This section
of the study includes an animal’s health care procedure in a pet hospital.
2.2.1 Sections of Pet Hospitals
Pet hospitals in Turkey generally consist of the sections indicated below:
• Chief Supervisor Office

• Veterinarian Office
• Staff Room
• Showers and WC
• Waiting Room
• Emergency Room
• Examination and Diagnosis Room
9
• Pre-Surgery Room
• Operation Hall
• Sterilization and Cleansing Room
• Intensive Care
• Radiology and Ultrasonography
• Laboratory
• In-Bed Patients Room (Confinement)
• Isolation Room
• Pharmacy
• Insemination and Embryo Transfer
• Hair Cut and Clearance Room
These functions and sections of companion animal hospitals are presented in

Table 1 regarding the regulations in Official Gazette (Cited in TKB, 1999).
10
Table 1. Sections of Pet Hospital
(TKB, Apr. 1999. Regulation on Establishment, Opening, Operating and Inspection Bases and
Procedure of Animal Hospitals, Official Gazette, no: 23671, Ankara)
Sections of Pet Hospital
Sections Definitions
Pet hospital has an office for veterinary medical doctor (VMD)

Chief Supervisor
who is responsible together with the founder of the facility for
Office
all functions, transactions and arrangements to run the hospital.
In companion animal hospital, there should be an office for
VMD who is responsible for taking precautions against epidemic
diseases, and diagnosis and medical treatment besides
Veterinarian Office
producing higher quality animal products, working on latest
breeding technologies and fighting against zoonosis to prevent
public health.
This section consists of a room for animal care personnel, a

Staff Room secretary and a personnel responsible for washing and hair
cutting.
Showers and WC This section is arranged for hospital personnel.
This section is arranged for animal owners. It must be large

Waiting Room
enough to provide comfort for all waiters.
This section is only for those animals in emergency case and

Emergency Room need emergency medication. Required tools medicines and
other material must be handy in this section.
Examination Animals are examined; medical treatment, vaccination, i.v.
and Diagnosis Room solutions and other biological fluids are given in this section.
In this section, animals are prepared (hair cut, shave etc.) for
Pre-Surgery Room surgical medication. Pre-Surgery room has an entrance to
master operation room.
Animals are partly or entirely anesthetized and operated in this

Operation Hall
room.
11
Table 1. (cont.)
Sections of Pet Hospital
Sections Definitions
Sterilization All necessary equipment and units for sterilization are kept in this
And section. However cleansing room must be linked with sterilization
Cleansing Room section.
Intensive Care This room is used temporarily for post operative medication.
This room must be large enough to include all radiological

Radiology
equipment and ultrasound units and give access for working
and Ultrasonography
personnel.
This section includes all tools and equipment for bio-chemical
process and examination of blood, urine, excretion, skin erasures
Laboratory and other extracts; and for identification and isolation of
microorganism. However, each unit operates apart from other
units.
This room is for nourishing, resting, sleeping and to give care for
In-Bed Patients any kind of in-bed animals. Room must include necessary tools to
Room prevent animals from injuring themselves and damaging around.
(Confinement) Cages for pets and winged animals are made available in this
section as well.
This section is enclosed securely and has no correlation with
Isolation Room other rooms and used only for animals having infections or
epidemic disease cases.
Pharmacy This section is so arranged for medicines made available.
This section with all suitable and necessary tools is used for only
Fertilization
artificial insemination and embryo transfer (this process is to be
and Embryology
carried out by a specialist veterinarian).
Hair Cut This room includes all necessary material for cleaning and shaving
and services. Such services must not have direct access with other
Clearance Room medical surgical sections.
12
2.2.2 An Animal’s Health Care Procedure in Pet Hospitals
An animal’s health care procedure includes six stages in a pet hospital. These
stages consist of admission, physical exam, routine lab checks, x-rays
(radiographs), evaluation, and finally action.
Admission: The pet is admitted to the hospital in the morning and the veterinarian
who is in charge of the case takes a thorough history (called anamnesis) and pays
close attention to any major health impacting events in the pet's life. Current
activity levels, nutritional factors and medications being administered are some of
the topics discussed with the pet's caretaker. Vaccination status and recent health
factors are also assessed (Dunn, 2004).
Physical Exam: The veterinarian performs a thorough physical exam in the

presence of the pet's caretaker, encouraging the pet's caretaker to make any
comments that may prompt the veterinarian's information gathering so that any
subtle or forgotten aspects of the pet's body condition can be evaluated. The
weight is recorded (and should be recorded every time the pet is brought to the
hospital) and any deviations from normal are noted on the health chart (Dunn,
2004; Morrisette, 2003).
Routine Lab Checks: Blood is drawn for a basic Chemistry Panel and a CBC
(Complete Blood Count) and a urine sample is collected. Usually the owner can
obtain the urine at home in a clean container before the appointment. Common
laboratory tests are required to be included in a Chemistry Panel (Dunn, 2004;
Morrisette, 2003).
X-rays (Radiographs): If there is any indication of arthritis, abnormal aspects of

the physical exam or other suspicious elements in the history or physical exam,
radiographs are taken to gather more data on the patient (Morrisette, 2003).
13
Evaluation: When all laboratory test results are available, x-ray films have been
read and the data gathering process is complete, the veterinarian will make an
evaluation. If there are any substantial deviations from normal for a pet of this
age, the veterinarian may suggest further tests be done. For example, if the
patient is evaluated as being healthy but the history indicates a lack of energy or
enthusiasm and the physical exam displays an overweight pet with some
deficiencies in the coat condition (Dunn, 2004).
Action: The veterinarian discusses the results with the pet caretaker and
suggests actions that should be taken. If a biopsy or further blood or urine tests
are indicated, permission is obtained from the owner to proceed with additional
tests and the next steps are taken. If the pet is healthy, another routine check is
scheduled for the following year and the owner is encouraged to contact the
veterinarian if anything suspicious develops in the interim (Dunn, 2004).
14
CHAPTER 3
FACTORS AFFECTING PET HOSPITAL

DESIGN
There are mainly four factors declared by authorities (See Hamilton, 1993a&b;
Chapel, 2000; Hafen, G. 2004; Usiak, 2004) to be considered when designing a
pet hospital. These factors are stated as location, exterior, interior and finishing
materials. Pet hospital design is framed by several issues. Some of these aspects
are stated by Hamilton (1993a&b) and Chapel (2000). While Chapel
predominantly points out factors of location and exterior, Hamilton points out
interior factors indicating the importance of noise and odor controls. Finishing
materials are considered as an important factor in designing a pet hospital by G.
Hafen (2004) and Usiak (2004).
Adelaide veterinarian John Hamilton emphasizes several issues in design work.

According to Hamilton (1993a), a veterinary practice should ideally have the
following attributes; firstly, it must look good. Secondly, it shouldn't smell.
Thirdly, there should be no intrusive noise and finally, it should provide a good,
healthy environment for the personnel, patients and clients (Godfrey, 1993).
3.1 Location
The facility location is one of the factors that help to determine the clients who
are desired to attract and keep. A mega-study prepared and released in 1999,
15
shows that location was very or somewhat important to 54 percent of pet owners
when they selected their current veterinarian. A good location may be explained
as a locale that meets the quality of life needs, a high concentration of ideal
clients, good visibility, and easy client access. The Veterinary Practice Evaluation
Survey released in 1997 shows that the mean distance which clients travel to visit
veterinarians is 8.53 kilometers and that 27 percent of clients travel less than
3,22 kilometers to visit their veterinary practices. The same study sponsored by
Pfizer Animal Health in 1997, released similar findings when it surveyed 37,000
pet owners and 535 small animal practices nationwide. The survey asked clients
what factors most influenced their decision to choose their present veterinary
clinic. Forty-eight percent of respondents cited location as a factor. The survey
showed that older clients were more concerned with location, while pet owners
who live more than 3,22 kilometers from the practice more often said they were
influenced by their friends and relatives (Harper, 2002).
According to E. John Knapp (2000), a maximum of 3,2 kilometers is the general

rule if current client base is wanted to maintain (Chadwick, 2000a). In addition,
when selecting a veterinary hospital's site, a high-traffic road may not be the best
option. While conventional understanding suggests busy streets that provide the
best visibility, clients who can not easily reach pet health care facilities will
probably go elsewhere. Gates (1998) points out that clients prefer right turns into
and out of parking lots, so access points need to be considered when choosing a
site (Cited in Brown, 1998a)
Finally, Dr. Ross Clark (2002) advises that locating a new facility should not be
more than 8 kilometers from the present location to avoid eroding client base
(Cited in Schutte, 2002). It is also important to consider the relationship of the
facility with its close environment. It should not be too close to residential areas
such as houses and schools.
16
3.2 Exterior
The public is becoming more discerning about the environment that their
veterinarian practices in and their animals are kept (Godfrey, 1993). Clients and
potential clients start evaluating veterinary facilities from the exterior which is
another factor that can detract from clients' impressions of facility. Dan Chapel
says “Your facility exterior should echo the professional image you're working to
portray” (Chapel, 2000).
When sitting a companion animal facility, consideration should be given to the

activities in the adjacent buildings and any activities that may have an effect on
the welfare of the animals. A companion animal facility forming part of a larger
complex should be designed to be self-contained. Wild, stray or pet animals
should not be able to gain entry to any part of the facility, including stores and
personnel areas. Special care is needed where drains and other services pierce
the walls or floors to ensure that they have been adequately proofed against
vermin (Cited on the website of Science Research & Statistics, 2004).
Regarding the exterior of a pet hospital, the following are the next design areas
that are required to be taken into consideration.
Landscaping: Exterior of the facility needs to be considered with the message it

sends. Landscape must mention business to look prosperous. Planting shrubs
provides blocking unwanted sights and sounds from facilities and neighbors or
nearby streets. Furthermore welcoming effect is available by flowering plants and
other greenery. The right landscaping makes a huge difference in clients'
perceptions of a companion animal facility (Chapel, 2000). If outdoor space is
available, outdoor park and play areas might be designed to function as settings
for fun community events e.g. inviting local agility clubs to have events at the
location or other related activities (Schlaffer and Bonacci, 2001).
17
Signage: Designing an attractive, easy-to-read signage that includes practice
name and street address provides prospective clients to locate the facility easily.
Sign of a companion animal facility that is established with the practice's identity
with color and logo reflects professionalism of the business. Also the sign's size
and placement needs to be designed so that clients can spot it at a distance
(Chapel, 2000).
Parking: Parking spaces must be large enough to accommodate both clients and
employees. A separate parking area can also be designated for the personnel or
one spot can be labeled for drop-offs only. Lastly parking area must be created
with a connection to pet relief area (Chapel, 2000).
Pet Relief Area: This area functions to relieve pet anxiety and keep pet hospital
clean. Dan Chapel (2000) suggest landscaping an area especially for dogs to
relieve themselves while walking from the parking lot to front door. Pet relief area
might be located just off the sidewalk; the 4,88 by 6,10 meters area's circle walk
gives dogs plenty of possibilities. Dr. Belknap who is the winner of Veterinary
Economics' 1996 Hospital of the Year says "Dogs need a place to relieve
themselves or mark their territory." Dr. Belknap (1998) says "Then dogs don't use
the reception area, they establish their territory and are more comfortable in the
hospital" (Cited in Brown, 1998b).
Entrance: Clients must get inside easily in case of struggling with an agitated pet
and a bulky container. In this situation, the ordinarily simple act of opening door
becomes an ordeal. Widening spaces in front of the entrance must be considered.
Therefore clients are able to open door with one hand. Moreover this will
minimize confrontations between agitated animals at walkways and doors. Older
pet owners and clients with disabilities are another important concern which
should not be ignored (Chapel, 2000).
Designing Separate Entrances or a Single Entrance: There are various opinions

mentioned by authorities about this manner. Each option has its own utility and
18
disadvantages. Experts recommend sticking with one entrance, even if two
waiting areas are designated. Knapp (2002) says "Separate entrances disrupt
traffic flow and make the reception area look small" (Taylor, 2002). Dr. Dennis
Cloud (2002) shares the same opinion with Knapp and says "A few of my
colleagues use separate dog and cat entrances and really like them." He states:
"But this trend in entrances seems to be fading" (Cited in Taylor, 2002).
Separate entrance approach is also supported by some experts (See Mellott,

2000; Chadwick, 2000b). According to these experts, separate entrance should
not distance the groomer from boarding or hospitalized pets that require
grooming before going home. Many boarding and grooming clients prefer to
separate their pets from sick animals visiting the practice. Mellott (2000) points
out advantages and disadvantages of the separate entrance approach. He states
that separate entrances often mean an additional reception area and staff
member, on the other hand keeping retail clients flowing through the hospital
entrance boosts sales possibilities (Cited in Chadwick, 2000b). On the other hand,
with regard to sales possibilities, R. Hafen (2000b) points out that adding a
separate retail entrance does not capture potential sales in other areas. R. Hafen
(2000b) says "A single entrance reinforces the one-stop-shopping mentality." He
states "Every time clients visit, you can provide medical services and boost retail
sales" (Cited in Chadwick, 2000b).
R. Hafen (2000b) spotlights some alternatives solutions for designing entrances

as;
1. Using one entrance to an oversized reception area.
2. Designing two entrances nearby with separate lobbies but one common
reception area to share records.
3. Situating two entrances with separate reception areas for boarding and
grooming and veterinary services.
R. Hafen also suggests considering practice size, traffic flow, and staffing abilities
before choosing separate entrances (Cited in Chadwick, 2000b). With regard to
19
entry of a companion animal facility, there would be considerations to make the
facility accessible in the following chapter.
3.3 Interior
Structure of the veterinary facilities is the source of major problems. Although

pre-existing facilities seem economical, they have also disadvantages especially in
usage of interior spaces. Tradition and economic reality mean veterinarians set up
their practice in a small pre-existing facility, perhaps their home. The issue of the
structure is, however, becoming a bigger factor in how the profession works
(Godfrey, 1993).
Interior factors are vital for pet hospital designs as well as for pre-existing
facilities. Most of the problems which stem from designing occur in interior areas
of these hospitals. Noise, odor, lighting, ventilation, circulation and finishing
material are such problems of interior. However finishing materials are analyzed
in detailed in another section. “No one wants to hear a constant background of
barking dogs during consultations or telephone conversations” Hamilton says to
mention noise problem. According to Hamilton (1993b), odor is another aspect
that must be aware of in pet hospitals. Inadequate odor control makes a regular
event very off putting to clients. Moreover bad odors from poor ventilation and
possible poor standards of hygiene are often perceived by clients to be indicative
of poor standards of professionalism. Hamilton also draws attention to avoiding
narrow circulation spaces. Hamilton says “Staff, clients and animals needs to
move around freely.” Selecting poor quality materials is another drawback to pay
attention to. This is false economy especially in frequent or hard use areas (Cited in
Garcia, 1993).
3.3.1 Noise and Odor
The noise and odor control of a facility is an important factor in any type of
facility, but there certain cases where this issue becomes a main issue that may
20
affect the clients’ decision as a primary influence. If a companion animal facility
has a bad odor, clients may worry that medical care of the facility is inefficient.
That is why it is critical to minimize noise and odor. Besides making a better
impression on clients, controlling odor and noise makes pet hospital a nicer place
to work (Hafen, R. 2000a).
3.3.1.1 Noise Control
The control of noise is an important factor in the care of pets. Loud, unexpected
and unfamiliar sounds including ultrasound can cause stress for the animals, and
seriously cause behavioral disturbances. On the other hand, there is no indication
that constant background noise, such as that generated by air-conditioning and
similar equipment, is harmful to animals. It must be controlled so that it is not too
loud. During the design of accommodation, it is important to pay attention to the
use of materials and the sitting of equipment which will minimize noise and
vibration levels in the rooms. Equipment such as fire alarms, door bells and
telephones should be of the so-called 'silent' type, which are inaudible to small
rodents (Cited on the website of Science Research & Statistics, 2004).
Animals may detect different sound frequencies than do human beings.

Therefore, noise in animal rooms should be minimized whenever possible.
Normally, playing music is not advisable in animal rooms although it may be
necessary under some circumstances to provide enrichment or "white noise" (to
mask a different noise). Noise from mechanical equipment in adjacent areas
should be avoided (Cited on the website of RAR, 2003).
According to Namek (2000), noise control is a significant concern. Namek (2000)

mentions that noise transmission depends on the building design and construction
materials. However mechanical equipment is a source for noise emission.
Designers have an obligation to design within acceptable noise levels (Namek,
2000).
21
Although noise can not be totally eliminated, it can be contained and prevented
from spreading through the facility with some strategies which are stated below.
Absorbing the Sound: Noise can be kept from bouncing off walls and traveling
around by installing noise-absorbing materials. For pet hospitals, designers are
required to choose products with a high “Noise reduction coefficient” (NRC)
rating. The NRC figures are based on lab tests that determine how much sound
the material absorbs. For example, a ceiling tile with an NRC of .65 absorbs 65
percent of the reverberant noise that hits the tile; an NRC of 1.0 means the tile
absorbs all reverberant noise. Especially sound-absorbing materials must be
applied in animal rooms to minimize noise in the facility. R. Hafen (2000a)
recommends using perforated mylar-faced acoustic ceiling tile with an NRC of .65;
hanging mylar-faced sound baffles with an NRC of 1.0 from the ceiling; and
placing sound-absorbing, fabric-wrapped wall panels with an NRC of .85 to 1.0 on
the wall (Hafen, R. 2000a). Although these materials absorb sound well, they're
not durable or easy to clean. Therefore these materials need to be installed
where
they are protected from getting wet or damaged.
Building Better Walls: Initial bark, squeal, or yell of animals are still contained
however absorption keeps sound from bouncing off the walls. Designers use
“Sound transmission coefficient” (STC) ratings to describe how much noise a
material screens out. For example, a wall with an STC of 45 stops about 45
decibels of sound. A dog bark generates 100 or more decibels. It is not necessary
to build a wall that screens out all of that noise. A wall with an STC of 55 to 65
works fine for an animal room because normal background noise masks the 35
decibels of sound that escapes. It must be guaranteed that sound-isolation walls
are extended to the roof deck to stop noise from traveling up and over. Table 2
shows wall rates according to sound transmission coefficient.
22
Table 2. Wall Rates According To Sound Transmission Coefficient
(Hafen, R. Aug. 2000a. Minimize Noise and Odor, Veterinary Economics)
WALL TYPE Sound Transmission Coefficient (STC)

5,08 centimeters by 10,16 centimeters STC of 35
plasterboard wall with plasterboard on both
sides
5,08 centimeters by 15,24 centimeters STC of 58
plasterboard wall with staggered studs and
two layers of plasterboard on each side
20,32 centimeters thick concrete block wall STC of 55.
with the voids filled
Windows must also be considered to add wall's sound blocking power. A 0,32
centimeters thick piece of glass has an STC of just 25. It should not be ignored
that a 5,08 centimeters square opening completely works against the sound
isolation capabilities of the wall. Moreover a window in a sound-blocking wall
needs to be made of two layers of glass separated by a 5,08 centimeters air
space to get an STC of about 45. The type of door makes a difference as well. A
typical hollow-core wood door offers an STC of 35, while a typical solid-core wood
or hollow metal door boasts an STC of 45 (Hafen, R. 2000a).
Finally, to take advantage of the background noise, R. Hafen (2000a)

recommends designing animal rooms near busy medical areas and not next
to the doctors' office or a consultation room.
Raising the Roof: Increasing the height of ceilings in animal rooms to 300
centimeters or higher helps minimize sound bouncing off the ceiling and gives
more room to install absorbent wall and ceiling panels and baffles.
Covering Up: Studies show that easy-listening and instrumental music calm
animals in holding areas actually. Consequently, clients and their pets can be
soothed accordingly.
23
Block off Hidden Passages: Air ducts may be noise conductors. Fortunately,
heating and ventilation zones often match with sound-control zones, Therefore
ducts which pass from noisy areas to quiet ones can usually be eliminated.
Otherwise, a sound attenuator in the duct or sealing the joint between the wall
and the attenuator need to be considered to protect entire areas from noise
(Hafen, R. 2000a).
3.3.1.2 Odor Control
While uncontrolled noise disturbs individuals in a facility, unpleasant odors also cause
such disturbance like chemosis water or nausea which may be even worse. Through the
capabilities of architectures and building systems, designers maintain tight
environmental control over the facility to avoid the introduction of contaminants
or pathogens, and prevent the possibility of infectious outbreaks. Thus designers
eliminate the transmission of odors in companion animal facilities (Stark, 2003).
Strategies to prevent companion animal facility from spreading
odors take place below:
Eliminating The Source: Designing water hose bibs in convenient locations, and
providing high-pressure, hot-water spray and disinfectant systems to wash away
waste and bacteria that cause odors is the most obvious step for designers. A
well-designed, adequately sized floor-drain system also facilitates waste removal.
Keeping Clean Air Flowing: Odors travel through the air, therefore adjusting air
supply and exhaust controls most odors. In most companion animal facilities, air
supply and exhaust systems functions inadequately due to smaller utility bills.
This approach compounds odor problems by sucking smelly air back into the
system and pumping it into other rooms (Hafen, R. 2000a). Frequency of air
change varies according to authorities. Schlaffer (2001) recommend that the
minimum is 10-12 air changes per hour and 12-15 air changes are enhanced for
odor control (Schlaffer and Bonacci, 2001). Detailed information about adequate
air changes is mentioned in ventilation section.
24
Developing a Multi-Zone System: In a multi-zone system, rooms with similar
heating and cooling requirements or odor-producing potential are grouped, and
according to that HVAC (Heating, Ventilation and Air Conditioning) units are
separated. For example, wards, kennels, grooming, and bathing areas are
possible to keep in one zone while a doctors' office, the reception area, and exam
rooms in another (Hafen, R. 2000a). The zone system lets facility provide
different amounts of fresh air depending on need and keeping odors from
spreading between zones. Emphasis must be placed on the return air for one
zone, since it must not draw from an adjacent zone.
Creating Areas of Positive and Negative Pressure: To create negative pressure in

a room, more air has to be exhausted than supplied. To create positive pressure,
more air has to be supplied than exhausted. Negatively pressured rooms hold
odors inside, and positively pressured rooms discourage entry of air and odors.
For example, if positive pressure is created in the reception area, odors are kept
from migrating from the back of the clinic. If negative pressure is created in the
ward and kennel, clean air will be drawn from the rest of the clinic. Positive
pressure also helps controlling germs and contaminants. Pumping more air into
surgery than returning air keeps germs from entering; exhausting more air than
the air returned from the isolation ward helps minimize the spread of
contaminants (Hafen, R. 2000a).
Variety of pressurizations according to the spaces of a pet hospital takes place in

the ventilation section.
3.3.2 Lighting
With regard to preferences, animals are like human beings, they like a room with
a view. It is important for people and animals to "know" day and night for their
sense of well-being. Natural light is beneficial to sanitize surfaces with ultraviolet
radiation. It is motivating to see and watch events outside and keeps the animals
in hospital from being bored or lonely (Schlaffer and Bonacci, 2001).
25
Indoor housing facilities for pets must be lighted well enough to permit routine
inspection and cleaning of the facility, and observation of especially for dogs and
cats. A regular diurnal lighting cycle of either natural or artificial light should be
provided for animal areas. In addition, lighting must be uniformly diffused
throughout animal facilities and provide sufficient illumination to aid in
maintaining good housekeeping practices, adequate cleaning, adequate
inspection of animals, and of course, for the well-being of the animals. Primary
enclosures must be placed so as to protect pets from excessive light (Cited in
APHIS, 1991). On the other hand, light levels should be adequate for pets to
perform normal behaviors and for the animal care giver to perform their duties.
The range of diffuse lighting in 130-325 lux is accepted adequate. The light cycle
should be appropriate for the biology of the animal. A diurnal 12 hour light cycle
is accepted standard. Furthermore light cycles should be changed gradually, not
abruptly (Cited on the website of RAR, 2003).
Light is an important factor for constructing a new companion animal facility or

substantially transforming an existing one. Lighting can change the entire
atmosphere of a room. Natural lighting is especially effective and should be
considered in designs that take advantage of glass. According to Longo (2003, 1-
4) many practice owners prefer to use day-lighting design techniques and
“cathedral ceilings” to create a sense of spaciousness. Longo implies that vaulted
ceilings in waiting rooms of pet hospitals make those clients feel at home. Glass
and light need to be put to even more effective use in the inner workings of the
pet hospital itself (Longo, 2003, 1-4).
Lighting sets the tone. The right kind of lighting sets the mood for a practice.
Wayne Usiak (2001) says "Using different levels of light and light fixtures in
reception areas and waiting rooms create drama." Using incandescent lamps in
seating areas sets a homier mood. Moreover combining different kinds of lighting
fixtures such as recessed, pendant, chandelier, and track lights creates interest in
companion animal facility (Chadwick, 2001). Usiak (2003) recommends pendant-
mounted fluorescent lights with full-spectrum bulbs set. Therefore the light
bounces off the ceiling, making the room brighter. Dr. Lamar Crossland (2003)
26
also states that high-quality lighting makes a huge difference in companion
animal facilities. He adds “The right lighting sets the mood for clients and staff
members” (Cited in Moser, 2003).
Chapel (2001) agrees that lighting helps set the tone for pet owners. Chapel
states "Using incandescent lights in reception areas make a nice transition from
the kind of lights clients use at home to the brighter fluorescent lights used in
treatment and surgery areas of a companion animal hospital". For exam rooms of
companion animal hospitals, changing lighting can be as changing the color of the
light which is used. Light bulbs come in color temperatures that range from a cool
blue, to white, to a warmer yellow. Moreover John Knapp (2001) advises to use
four-tube fixtures in exam rooms, since four-tube fixtures instead of two tubes
provide more light for exams (Cited in Chadwick, 2001).
Lighting in reception area is important for the first impression of clients. A quiet,
warmly lighted, pleasant reception area welcomes clients better. Recessed
incandescent spotlights over the reception and check-out areas lend a warm,
homey feeling and make it easy for clients to read statements and sign forms
(Chapel, 2000).
3.3.3 Ventilation
According to Ramzi Y. Namek (2000), ventilation is an important issue to address

from the standpoint of a designer. The sense of smell as a visitor who walks into
a hospital has an impact on the first impression of the facility. Pet hospitals, by
their nature, have higher levels of objectionable odors. Therefore ventilating the
facility becomes necessary in order to maintain a pleasant and healthy
environment for animals, hospital personnel, and visitors. A properly designed
ventilation system introduces oxygen-rich filtered air, reduces airborne pathogens
which may be harmful for animals, maintains temperature and humidity levels
within the designed limits and, finally, provides pressure differential between
spaces (Namek, 2000).
27
As mentioned in previous sections, frequency of air change varies according to
authorities. According to R. Hafen (2000a), heating, ventilation, and air
conditioning (HVAC) system should provide ideally 6 to 10 air changes per hour
and more in some critical areas. Meanwhile the air in a room will be replaced
completely every 6 to 10 minutes. It should not be ignored that installed exhaust
fans needs to be adequate. R. Hafen recommends the following air changes:
1. Runs and Dog Wards: 12 air changes per hour, with a minimum exhaust
fan capacity of 500 cubic feet (14,15 cubic meter) per minute (CFM) and
enough fans to provide 50 CFM per dog (1,41 cubic meter)
2. Cat Wards: 8 air changes per hour, with a minimum fan capacity of 200
CFM (5,66 cubic meter) and enough fans to provide 8 CFM (0,22 cubic
meter) per cat
3. Grooming: 8 air changes per hour, with a multi-speed exhaust fan that
offers at least 300 CFM (8,49 cubic meter)
4. Treatment and Medical Areas: 10 air changes per hour, with a minimum
exhaust fan capacity of 300 CFM (8,49 cubic meter)
5. Office/Reception Areas: 25 percent to 50 percent of return air should be
fresh, outside air.
6. Isolation: 8 air changes per hour, with a minimum exhaust fan capacity of
200 CFM (5,66 cubic meter)
7. Laboratory: A range hood with a 150 CFM (4,24 cubic meter) fan over the
sink eliminates odors effectively, especially for fecals.
8. Exam Rooms, Bathrooms, and Dark Room: Exhaust when needed with a
standard 90 CFM (2,54 cubic meter) fan (Hafen, R. 2000a).
Designing mechanical systems for pet hospitals requires attention to the unique
needs of employees and patients similarly. Normally, ventilation rates are
dependent on the size of the room in which the animals are housed, the quantity
of cages, the number and size of the animals, the frequency of cleaning (or
bedding changes), and the solar load on the spaces (Namek, 2000). The air
changes, which pull in air from outside to replace air which has been circulated in
28
the interior of building, have a definite bearing on energy cost. On the other
hand, if fresh air is not brought in from the outside, such problems as odor,
bacteria, and disease transmission may possibly occur. It is a fine line between
exceeding economic limits and creating a problem inside the kennels. Conversely,
according to Chapel (1996), filtering and re-circulating the air is more beneficial
when considering the fine line between paying extreme amounts of money to the
electric companies and having problems inside the kennel. Chapel suggests
designers leaving the ventilation open on window unit unless it is an incredibly
hot day, and using an interior circulating fan. However Usiak (1996) suggests
establishing zones for ventilating companion animal facility. Therefore the air
from the kennels does not mix with the air in the rest of the clinic. According to
Usiak, partitions that surround the wards and runs must be extended all the way
up to the roof. Meanwhile any door that leads to another room must have a self-
closing device. In addition, Usiak (1996) recommends an exhaust fan and a purge
fan as well. Usiak (1996) says "The exhaust fan maintains the air-pressure
difference you'll need to control the zone, so that the air flows into the kennel,"
and concludes "The purge fan will effectively remove any localized odors after a
mess has been cleaned up (Usiak, 1996).
A pet hospital needs to include a variety of spaces with an accompanying variety

of pressurization needs. This approach divides the facility into four basic regions.
However each individual area is treated as needed. Table 3 proposes a zoning
scheme for these rooms (N= Negative pressure, NN= More negative pressure; P=
Positive pressure, PP= More positive pressure).
29
Table 3. Zoning Scheme for Ventilation in Pet Hospital
(Namek, Jul. 2000. Comfort for Vets and Pets, Engineered Systems)
ZONE ROOM FUNCTION PRESSURIZATION
Laboratory ±
Pharmacy ±
Treatment Room ± & NN on timer switch
Surgery PP
1
X-ray and Darkroom ±
Isolation Ward NN
Staff Room ±
Doctor’s Office ±
Reception/Clerical ±
Waiting Lounge ±
2
Filing and Records ±
Exam Rooms ± & N on timer switch
Storage Areas N
Janitor Closet N
3
Toilets N
Bathing ±
4 Dog Runs NN
3.3.3.1 Temperature Control
Temperature and humidity vary within an environment due to transient and

constant factors. Constant factors include solar loads, building materials, and
lighting in some rooms. Transient factors vary between one room and another.
Among the transient factors for dog runs are animal metabolism and heat release
rate, floor wash and frequency of bedding changes. In surgery rooms, the heat
generated by the equipment and lighting is a significant transient load. In
treatment rooms, transient loads include animal heat release rate, plus makeup
air to compensate for large exhaust air quantities at timed intervals. Designers
should take these factors into account.
30
Temperature varies according to different rooms of a pet hospital. The reception,
waiting lounge, exam room(s), and record keeping should be designed at comfort
levels of 21.1˚C to 23.3˚C dry-bulb (db), 20% to 30% relative humidity (rh) in
the winter, and 23.3˚C to 25.6˚C, 50% to 60% rh in the summer. The treatment
area is one of the busiest in the facility. It has numerous working tables to carry
out procedures and it is used as an “intensive care unit” for post-
treatment/surgical cases. The treatment room is the central location. Therefore it
is open to many other rooms. Treatment rooms should be kept within 23.3˚C to
24.4˚C db and 50% to 60% rh. Animals which are recovering from anesthesia or
during surgery are hypothermic (subnormal body temperature) and require
elevated temperature of the environment, typically 27.22˚C to 28.89˚C db.
Newborn pups and kittens do not have fully developed body temperature
regulation mechanisms. Consequently, they should also be housed in
environments with higher temperatures, typically between 29.4˚C to 32.2˚C db
for the first week of life. Laboratories, X-ray, pharmacy, and surgery scrub rooms
should be maintained between 22.2˚C to 24.4˚C db and 50% to 60% rh (Namek,
2000).
Dog boarding rooms also known as “dog runs” must have temperature control. If
not properly designed and controlled, changes in the temperature and humidity of
the room may cause health problems to the animals. Table 4 indicates dry bulb
temperatures required for some animals.
Table 4. Recommended Dry Bulb Temperatures for Some Animals

(Namek, Jul. 2000. Comfort for Vets and Pets, Engineered Systems)
ANIMAL DRY BULB๏ C
Cat 17,7 to 28,8
Dog 17,7 to 28,8
Rabbit 16,1 to 22,2
31
The equipment, insulation and design of the building should ensure that these
temperatures are maintained in both winter and summer. The aim of designers is
necessary to maintain the animal room temperature within the range specified for
the species. Variations outside this range need to be avoided. It should be noted
that temperatures within the cages are often higher than room temperatures.
Environmental controls which designers set up should prevent undue variations in
temperature within or between rooms, thus unnecessary stress would be avoided
in the rooms accordingly. Finally outside exercise areas for dogs, cats e.g. need to
be designed to provide shade during summer months and access to shelter
during inclement weather (Namek, 2000).
3.3.3.2 Humidity Control
Extreme variations in relative humidity can adversely affect the well-being of

some species by affecting the rate of heat loss and it can influence activity and
food intake. The relative humidity in animal rooms should normally be maintained
at 55%+or-15%. Humidity control systems are required to be designed to avoid
extended periods below 40% or above 70% for some species (Cited on the
website of Science Research & Statistics, 2004).
3.3.3.3 Sick-Building Syndrome (SBS)
The World Health Organization estimates that 30 percent of buildings exhibit sick-
building syndrome. When a pet hospital suffers from SBS, symptoms can be
stated that personnel complain of headaches; eye, nose, or throat irritation; itchy
skin; dizziness and nausea; difficulty concentrating; fatigue; or sensitivity to
odors; symptoms that disappear once a person leaves the hospital. Although such
symptoms may indicate another illness, studies show that indoor air pollution can
exacerbate health problem (Hafen, R. and Hughes, 1997). SBS is an important
problem for animal health care facilities. It reduces personnel’s performance.
Designers must be aware of the factors which cause sick building syndrome.
32
These factors which take place below are constructed considering that the reason
of SBS is mainly inadequate ventilation which creates discomfort:
Inadequate Ventilation: Many heating, ventilation, and air-conditioning (HVAC)

systems do not distribute air evenly throughout the building and they create high
pollution levels and contaminated air pockets which may cause SBS.
Indoor Pollutants: Pollutants inherent in companion animal facilities include

anesthetic gases, gases emitted during X-ray processing, copy-machine exhaust,
disinfectants, and pesticides. When these pollutants are not eliminated by such
designs, they mix with emissions from adhesives; carpeting, vinyl, or rubber
flooring and molding; and manufactured wood products. Consequently, they may
cause SBS.
Outside Pollutants: Car exhaust, plumbing ventilation, or building and toilet

exhaust may re-enter facility through improperly located air intakes and windows.
Combustible products, including carbon monoxide and nitrogen dioxide from gas-
fired, roof-top HVAC units must be designed not to re-circulate.
Biological Contamination: Bacteria, mold spores, pollen, and viruses can easily
spread in the inactive waters which often take place in HVAC systems. Other
sources of biological contamination are soiled packs, drapes, and equipment, and
mildew on damp ceilings, walls, or floors. HVAC systems need to be designed not
to bear these contaminations as well.
R. Hafen and Hughes (1997) recommend designers situating an adequate

ventilation and exhaust system which is the most cost-effective way to reduce
pollution. Another consideration that Hughes points out is coordinating the
locations of air intakes and outlets correctly to avoid drawing materials back into
the pet hospital. To avoid SBS while planning pet hospitals, extra fans must also
be considered to capture vented vapors in some areas such as laboratories or
"dirty preparation" areas, darkroom, copy-machine rooms, wards, and runs.
33
Lastly, high efficiency particulate airflow (HEPA) filters are advised to control up
to more than 99 percent of organisms and isolate contagious diseases (Hafen, R.
and Hughes, 1997).
The list below which is designed by R. Hafen and Hughes (1997) shows some of
the materials which contribute to indoor air pollution.
The List of Materials Which Contribute To Indoor Air Pollution:

• Plastic Doors
• Treated Wood Foundations
• Vinyl Windows
• Particle Board (Unless Sealed or Formaldehyde-Free)
• Oil-Based Paint
• Asphalt Roofing Near Windows
• Vinyl or Asbestos Cement Siding
• Laminated Wood Paneling
• Epoxy or Petrochemical-Based Sealer
• Urea Formaldehyde Foam or Asbestos Insulation
• Soft Vinyl Flooring
• Wall-To-Wall Carpet
• Carpet, Panel and Construction Adhesives
• Unsealed Interior-Grade Plywood Cabinetry
• Galvanized Steel Supply Pipe
3.3.4 Circulation
Circulation is another important aspect that should be considered in the design

phase of facility. In pet hospitals, circulation must be organized to permit
controlled flows of people, animals, material, supplies, and wastes. The critical
issue is the ability of the operator to maintain environmental control over the
corridor and to avoid contaminants or infection (Stark, 2003). Experts
recommend designing such areas to reduce human traffic in pet hospitals.
34
Creating multipurpose rooms, a central workstation, a communication centers and
a flexible reception area provide hospitals with a desired circulation. G. Hafen
(2001) advises designers to make the most of the space even when planning a new,
bigger companion animal facility (Cited in Chadwick and Brown, 2001).
3.3.4.1 Multi-Purpose Rooms
The design of some spaces bring along the necessity of incorporating multiple
tasks within one space. Thus, creating an efficient pet hospital is about evaluating
space and rethinking the purpose of each room. According to Downing (2000),
design strategies involve flexibility. Furthermore mobility increases the use of
space greatly. R. Hafen (2000b) agrees with not using permanent fixtures and
equipment. According to R. Hafen, they reduce available floor space. Regarding
this consideration, rooms are required to be turned into multi-use rooms, for
example doctor's office could serve as a consultation room as well. If an exam
room is desired to accommodate any patient, designers are required firstly to
consider the table's flexibility (Nichols, 2000). Larger exam rooms serve several
purposes besides examining animals. Meanwhile exam rooms can be designed to
function as an overflow area for treatment. An ideal ergonomic design for a
companion animal facility needs to allow flexibility. R. Hafen (2000b) points out
the use of flexible furniture to contain such equipments. When locating
equipments, if available, designers are required to convert them into multi-
purpose, mobile or wall-hung type, such as a wall-hung anesthetic machine on a
swing arm, a rolling dental cart that can be part of the permanent countertop
when necessary, tandem tub tables featuring a swing-arm dental unit in between
(Cited in Nichols, 2000). Usiak (2000) recommends combining multiple functions
in one room for several tasks as well (Cited in Chadwick and Gurnon, 2000).
Another aspect is creating a "comfort room" which works as a multiple function

room to conserve space while reducing circulation. Staff members use the
comfort room for client consultations, a surgery waiting area, a pre-adoption
screening room, attended euthanasia, vendor meetings, and even a visiting
35
lounge for hospitalized patients. This flexibility frees other hospital areas for
medical purposes (Nichols, 2000).
3.3.4.2 Central Workstation
After designating multi-purpose rooms, designers need to concentrate on

organizing work flow and supplies. The appropriate organization of activities
reduces the loss of time and energy. One central location functions to store
frequently used supplies and handouts as well as reducing human traffic in a
facility. Pet hospitals improve their efficiency with a central workstation. Mason
(2000) states that designing all the rooms radiating off this central station
minimizes the number of steps that staff members take (Cited in Nichols, 2000).
3.3.4.3 Communication Center
Communication centers are simple and practical to design. Developing a

communication center with message boxes for each employee reduces the flow.
The center located in the middle of the practice provides a box for each
employee's notes to avoid interrupting their work. Chapel (1998) suggests
locating a communication center near the staff lounge or reception area (Cited in
Brown, 1998b).
With regard to circulation of communication, glass walls allow visual

communication among associates and personnel. This improves efficiency in a pet
hospital and proves crucial in emergency and critical situations (Longo, 2003). In
addition, Usiak (2000) also recommends using windows and interior glass which
expands space in companion animal facilities visually (Cited in Chadwick and
Gurnon, 2000). Effective personnel communication is a must when running a busy
hospital and efficiency is vital. Dr. Eddie Garcia (2000) says "The more limited the
square feet, the more people you crowd in small areas and the higher the stress
level," and adds "With limited space, you must use it creatively" (Cited in Nichols,
2000).
36
3.3.4.4 Flexible Reception Area
Adding walls and built-in features makes reception area rigid. On the other hand,
mobile furniture let receptionists rearrange the area to suit changing needs. For
example, if practice shifts towards more dogs and fewer cats, static waiting area
starts to function as wasted space. Moveable chairs, planters, and aquariums
within seating area need to be rearranged by personnel to accommodate clients.
Therefore walls and built-in cabinets, stable aquariums, and planting boxes limit
design options. It should not be neglected that an open reception area offers
designers several options (Brown, 1998b).
3.4 Finishing Materials
Interior finishes are among the most difficult and controversial areas of pet
hospital design and construction. Hamilton points out that welcoming
environment for a pet hospital is mainly created by using high quality materials
(Cited in Garcia, 1993). List of materials, some guidelines and limitations for their
use are provided in this section. Success of these materials is proven in design
and construction projects. It should not be ignored that appropriate substructure
and preparation, and correct installation practices and accessories also need to be
considered as well as proper material selection (Usiak, 2004). Necessary finishing
materials for wall, floor and ceiling surfaces of companion animal facilities, and
brief listing of room by room finishing materials take place below.
3.4.1 Interior Wall Finishes
Paint: The least expensive and easiest to apply wall finish is paint. Paint finishes
range from acrylic latex and enamel to epoxy. In paint application, substrate
preparation is always a key issue. Paints have the added advantage of being
easily repaired or changed in color. Their major disadvantage is durability (Usiak,
2004). Paint types determined according to areas in pet hospitals take place
below.
37
Flat Latex: It is usable in office, reception, and waiting areas where
cleaning the wall is not critical and a flat. It is favorable when warmer wall
finish is desired for waiting areas. It is appropriate to apply on walls as
primer and one coat.
Washable Latex Semi-Gloss Enamel: It is usable throughout front and

working portions of companion animal facilities however it must not be
used in ward and run areas. Although this paint is washable, it is not
recommended to be hosed down. Moreover semi-gloss or gloss paints
show more imperfections in the wall than flat paint does.
Alkyd (Oil Base) Enamel: It is used where higher durability is required

than latex enamel provides. This paint can be used in ward and run areas,
therefore it is used for painting metal with careful priming and degreasing
beforehand in companion animal facilities. Furthermore flat latex is
acceptable to be used at base as primer coat afterward two coats of semi-
gloss alkyd enamel is advised for odorless interiors.
Aliphatic Acrylic and A High-Performance Urethane Coating: It can be used

on any exposed metal where subjected to harsh conditions in pet
hospitals. The aliphatic acrylic coating is the most applied paint on hospital
projects.
Epoxy Resin Flooring-On Walls: Epoxy resin flooring can also be used on
wall surfaces if it is applied over a strong and stable sub-material like
concrete block or plywood. It is very durable and impervious to liquids.
When it is used on a wall and in conjunction with an adjacent floor, the
epoxy resin flooring has the added benefit of creating a seamless joint
where the wall and floor meet.
Epoxy Paint: This paint can be used in ward and run areas. The acrylic-
epoxy water-based paint is accepted that it is very workable and durable
38
for most of the companion animal facilities. This product is available as
water-based as well as polyester-epoxy solvent-based. Water-based
product is beneficial as much as the solvent-based one. Epoxy paint is to
be used over concrete block in ward areas and runs (Hafen, G. 2004).
Calcium-Hydroxide Paint: This paint is capable to turn pet hospitals into a

germ-free zone shortly. This new antibacterial paint can kill 99% of
bacteria and viruses within an hour of contact, for at least four years.
Designers should consider calcium-hydroxide paint in their designs which
is especially beneficial in air-conditioning ducts, which transmit airborne
bacteria and allergens (Goldberg, 1997)
Glass Block: Glass block is used to build walls in the runs of companion animal
facilities. Because the blocks are essentially a heavy glass, they are durable,
resistant to staining. Moreover they are not required to be painted. They need to
be grouted with epoxy grout to form joints as resistant to staining as the glass
block units themselves. The only two disadvantages of glass block are the lack of
glass block trim pieces to cap the ends or tops of the walls and the difficulty of
mounting fencing or gates to the glass block walls. Therefore, glass blocks are
recommended to be mixed with the concrete masonry units for transition and
termination of the walls.
Ceramic Tile: Glazed, porcelain-finished or matte tile offers significant design

flexibility. It is durable and maintenance-free material. Ceramic tile can be used in
wards and runs. This material resists moisture and is available in a variety of
sizes. Moreover it is used also for backsplashes at counters, wainscoting, and
shower enclosures in baths in companion animal facilities (Hafen, G. 2004).
Vinyl Wall Covering and Protective Vinyl Wall Covering: Vinyl wall covering is used
in front and working portions of a pet hospital. Consequently it is used instead
painting in medium traffic areas. Minimum weight is required to be "Medium
Duty", 400 g. per square meter. Moreover vinyl coating is required not to be less
39
than 217 g. per square meter. Backing should be treated with mildew and
germicidal additives. In areas where are subject to staining, "Stain Resistant
Type” with clear polyvinyl fluoride film needs to be used. In contrast to standard
vinyl wall coverings, protective vinyl wall covering is a heavy-duty semi-rigid vinyl
wall covering which is available in thickness ranging from 0,85 cm. to 7,62 cm.
This material in the thicknesses which range from 1,83 cm. to 2,44 cm. is often
used in companion animal facilities and it has proven to be resistant to dog
scratching and scratching from portable equipment that is being moved.
Protective vinyl wall coverings are usually applied directly over drywall.
Furthermore in more heavy duty applications, it can be applied over plywood or
particle board. Because it is flexible, it can also be formed around curves, and
because it is textured, it does not show scratches (Hafen, G. 2004; Usiak, 2004).
Plastic Laminate Wall Covering: The countertop material generally referred to as

“Formica” which is called plastic laminate in the construction industry. This
material is often used over a plywood substructure to form a durable and visually
pleasing wainscot in rooms of pet hospitals. The best way to mask scratching of
animals and equipments is to use a plastic laminate which is a medium shade or
patterned, rather than using a very dark or very light color. Plastic laminate is
required to be mounted to plywood instead of drywall, because it can delaminate
from drywall over time (Usiak, 2004).
Solid Surface Material: There are now a range of solid surface materials that look
like marble and granite. Solid surface material can be used at the reception
counter to create more upscale finish and to create nice, stone-like benches in
waiting areas. Because this material is the same material throughout its thickness,
any scratches which may occur can be polished. Gates Hafen (2004) advises
designers to make use of corner guards. Since experiences show that the corner
guards on walls guard against carts and dog leashes in companion animal
facilities. Table 5 below shows the guidelines to use some wall finish materials
designed by Wayne Usiak.
40
Table 5. Guidelines to Use Wall Finish Materials
(Usiak, Dec. 2004. A Materials Guide for the Veterinary Facility, Veterinary Economics)
MATERIAL GUIDELINES
Paint on concrete block Prime coat includes:
Block filler with sealer finish coat

Vinyl acrylic latex paint (normal use)
Epoxy paint (wet areas)
Paint on gypsum board
General: Acrylic latex semi-gloss or eggshell

Mild moisture resistance: One part ester epoxy
Wet or abrasive resistance: Two part catalyzed epoxy
Contaminants (urine, etc): Polyamide epoxy chlorinated rubber
moisture cureurethane
Vinyl wall coverings Type II (Medium Density)
0,07 cm - 0,32 cm thick, 120 cm x 300 cm sheets

Sheet plastics
or 120 cm rolls
Low pressure (melamine)

Laminates
High pressure
Glazed, 5 cm x 5 cm, 10 cm x 10 cm,

Ceramic tile
15 cm x 15 cm, 20 cm x 20 cm
3.4.2 Interior Floor Finishes
The perfect flooring is required to have such characteristics. It must be durable;

easily cleaned; resilient; nonabsorbent to liquids and odors; slip-resistant;
resistant to microbial growth and it must have a pleasing visual impact. No single
flooring material is appropriate for use in all areas of an animal hospital and no
flooring material is a top performer in all of these categories. Therefore choosing
41
the "best" floor is a matter of balancing the requirements of specific areas in pet
hospitals with the cost and performance of available flooring materials (Hafen, G.
2004).
Floor Tile: Floor tiles are adequate materials for front of pet hospitals. They are
durable and elegant. Floor tiles are also used in working portions of the facilities
however they are tiring to stand on all day. This floor material is often preferred
in pet hospitals because it requires minimum maintenance. There are three main
groupings of floor tiles; porcelain tile, glazed tile, and quarry tile (Hafen, G.
2004). Tile becomes a favorite material of designers since the development of
porcelain with epoxy grout. Furthermore tile provides facilities with high
performance and easy maintenance. G. Hafen (2004) advises designers to prefer
ceramic tile for baths and runs of companion animal facilities. When ceramic tile is
decided to be applied, it must be checked for slip resistance and durability. Before
installing any type of tile, it should be insured that the sub-floor does not flex.
Vinyl Composition Tile: Vinyl composition tile is satisfactory in all areas and
inexpensive material for the front and working portions of the facilities. It is also
frequently used in human health care facilities. Vinyl composition tile is probably
the most inexpensive and durable flooring material. They are crack-able and curl-
able. Edges may break under pressure. On the other hand, they can be replaced
easily. Joints of this material are not chemically bonded or heat welded. Frequent
waxing is required to keep the joints sealed. Gates Hafen (2004) points out that
the new generation of vinyl composition tiles is asbestos free.
Vinyl composition tile is an admirable economy performer for companion animal
facilities (Usiak, 2004).
Sheet Vinyl: Sheet vinyl is a convenient material for using in the working portions
of the companion animal facilities. It is very durable and cleanable. For pet
hospitals, commercial grade 2,4 cm. thick homogeneous PVC sheet vinyl flooring
must be preferred. It has no specific wear layer however it has pattern and
material consistent through the product. G. Hafen (2004) states that In the past
42
few years, there has been a change in the type of adhesives used to glue this
product. The new adhesives are much more sensitive to the presence of water
coming through the product. Therefore, it is essential that a moisture test is done
before applying this material. According to Usiak (2004), sheet vinyl products are
used most often in companion animal facilities since they deliver superior
performance at a reasonable cost.
Carpet: This material is a favorable material only for front of pet hospitals. It
needs regular professional cleaning. Carpet is often used in the office and behind
the reception desk. Nylon or new generation soil-resistant, nylon-like products are
probably the best choice for combined wear and soil resistance. A continuous
filament and synthetic backing are required for carpet which will be used in
companion animal facilities. The circulation rating is recommended to be "Heavy
or Extra Heavy". The carpets are required to be "commercial" quality, not
"residential". Moreover carpets must be glued down without a pad. In addition,
carpet tiles are also a viable alternative so that stained sections can be replaced
easily (Hafen, G. 2004).
Liquid Applied Epoxy and Liquid Applied Acrylic Resin Flooring: Liquid applied
epoxy is used in procedure and run areas of pet hospitals. Sealers or wax is not
needed for this material which is easily cleaned. Epoxy resin flooring is an ideal
material for animal healthcare facilities as well. It can be applied up the wall as a
base or wainscot. It is important that surface preparation is critical when applying
liquid applied epoxy. The floor must be smoothed. Furthermore, improper
installation and under-slab water penetration can cause serious adhesion and
blistering problems. G. Hafen (2004) points out that liquid applied acrylic resin
flooring is also used in procedure and run areas. It is easily cleaned and sealers
or wax is not needed for this material as well. This material chemically bonds to
concrete. Because it is acrylic based, it has no poisonous gassing problems. In
addition, unlike the epoxy flooring, the acrylic resin flooring forms a monolithic,
chemical bond between layers. G. Hafen (2004) indicates that even after years,
new or additional coatings may likely be installed with integrated surfaces. It
43
should not be ignored that poured floors are usually good performers at a
premium cost however they extremely depend upon applicators’ proficiency
(Usiak, 2004). Similar to the sheet vinyl products, epoxy and acrylic resin floors
are very sensitive to moisture in the concrete floor to which it is bonded. For this
reason, it is essential that a moisture test needs to be done before using this
material in pet hospitals (Hafen, G. 2004).
Stained and Sealed Concrete: This material is convenient to use throughout the
companion animal facility. It is a relatively alternative to a tiled floor. Designers
have an advantage to create an "antic roman" type of spotted or aged-looking
floor with using stained and sealed concrete. This material requires resealing
every few years, depending on the circulation in the facility. Usiak (2004) states
that sealed concrete is a floor material which is an exceptional economy
performer. According to experts, painted concrete floors fail in existing companion
animal facilities. They would strongly recommend against using any kind of paint
on floors, even chlorinated rubber, alkyd enamel, or epoxy (Hafen, G. 2004).
Terrazzo: Terrazzo is usable in all portions of pet hospitals. It is both highly

durable and very visually appealing however it can be tiresome to stand on during
daytime. It must be kept in mind that terrazzo becomes slippery when it is wet.
Because of the cost, it is rare to find terrazzo floor finishes which are being used
in current companion animal facilities (Hafen, G. 2004). Table 6 below shows the
guidelines to use some floor finish materials designed by Wayne Usiak.
44
Table 6. Guidelines to Use Floor Finish Materials
MATERIAL GUIDELINES
Vinyl composition tile 30 cm x 30 cm

Many joints
Durable
Requires stripping/waxing
Sheet Vinyl
Covable, non-weldable Vinyl (seams)

Covable, weldable PVC (seamless) 180 centimeters wide rolls
most require waxing
Covable, weldable, cushioned
PVC (seamless)
Ceramic, quarry tile Use epoxy grout; 10 cm x 10 cm, 15 cm x 15
cm, 20 cm x 20 cm; can be slippery
Carpeting Solution dyed, anti-microbial 360 cm rolls
Use epoxy grout matte finish, non-slip

Porcelain Tile 20 cm x 20 cm best size, 30 cm x 30 cm
available cove base trim available
Epoxy Grout Urine resistant
Base
Vinyl Industry standard 120 cm or rolls less
Rubber Shrinkage than vinyl 120 cm lengths
Vinyl, weldable Solvent welded, minimal color selection
Poured Epoxy Floors
Hallemite HEF 0.3 cm shelf leveling quartz epoxy
Silikal MMA compound, anti-microbial
45
3.4.3 Interior Ceiling Finishes
Usiak (2004) points out that the majority of ceilings in pet hospitals are gypsum
board or acoustic lay in tile whereas painted drywalls are inadequate and used
rarely. Moreover ceiling systems need to consist of moisture-resistant gypsum
board, latex paint or high-build coating and sealant at intersections with walls and
openings to guarantee air and water tightness (Stark, 2003). Leaving ceilings as
painted drywall is not a right decision. Since this does not allow flexibility or
immediate access to space above ceiling. Moreover lack of acoustical absorption
may occur as a problem (Hafen, G. 2004). The most suitable ceiling materials for
pet hospitals take place below.
Gypsum Board: Gypsum board ceilings provide a hard, durable and paintable
surface for hospitals. Usiak (2004) recommends designers to use this material if
they solve noise problems which may occur accordingly. Although these ceiling
systems block the sound which is leaving the room, they echo and increase sound
within the room.
Suspended Acoustic Tile: Acoustical tile ceilings are suspended in a metal grid
hung by wires from the building structure. Usiak (2004) states the advantages of
acoustical tile ceilings are sound absorbency and accessibility of everything above
the ceiling by removing any tile. Patterned, molded, or high-profile tiles are
convenient materials for using in the public areas of pet hospitals. In the working
areas of hospitals, high-profile tile which has higher sound absorbing abilities
(noise reduction coefficient of .75 to .80) is a convenient material to use.
Economical tile may be used on ceilings of high-moisture areas, such as runs and
grooming. These tiles include vinyl faced or perforated ceiling panels. In high-
humidity areas, the size of the tile must be minimized to resist sagging. Tiles with
sealed edges and special back coatings must be preferred by designers to create
clean-room ceilings, such as surgery areas (Hafen, G. 2004). Sound absorbing
materials for ceilings of a pet hospital include spray-on acoustic sound absorbing
material, sound absorbing wall panels and free-hanging sound baffles.
46
Spray-On Acoustic Sound Absorbing Material: This material available in
two types; cellulose and cementitious. The cellulose materials provide
facilities with a noise reduction coefficient of 1.0 however they are not
very durable. Therefore they would not be recommended by authorities
except for rare occasions (Hafen, G. 2004). These tiles perform well in
stopping sound transmission. Moreover they are sound absorbent.
Conversely their biggest disadvantages are moisture absorption and
weakness (Usiak, 2004). Cellulose materials are very porous. Therefore
they absorb airborne moisture, organisms, or dirt. On the other hand, the
cementitious spray-on materials provide companion animal facilities with a
NRC of only .55 to .65. Furthermore they are durable materials and they
resist rough conditions even hosing (Hafen, G. 2004). These tiles are
typically with a washable vinyl face. From the view point of Usiak (2004),
they are sound absorbers and can be hosed and scrubbed without
absorbing moisture. They are less designer-oriented than mineral fiber
tiles.
Sound Absorbing Wall Panels: These materials include cloth-or vinyl-

wrapped sound absorbing units (noise reduction coefficient of .85). They
are possible to be used in any area requiring additional sound absorbing
abilities. They should not be installed below between 120 cm. and 0 cm. in
ward and run areas of pet hospitals.
Free-Hanging Sound Baffles: Free-hanging, nylon-faced or vinyl-faced

sound baffles reduce sound in both the public and run areas of the facility.
When these baffles are being hung from the ceiling or around the walls in
a variety of configurations, they provide a sound control and a visual
interest in a pet hospital (Hafen, G. 2004). Table 7 below shows the
guidelines to use some ceiling finish materials designed by Wayne Usiak.
47
Table 7. Guidelines to Use Ceiling Finish Materials
MATERIAL GUIDELINES
Gypsum board Acrylic latex paint, flat
Acoustical tile
Mineral fiber Appearance tile NRC: .50 - .60

STC: .35 - .39 LR1 (light reflectance)
60 cm x 120 cm or 60 cm x 60 cm
Fiberglass NRC: .75 - .95 LR1 (light reflectance)

washable vinyl face, use in wet areas
60 cm x 120 cm
Wood 2.5 cm x 15 cm, 2.5 x 10 cm, usually tung &

grove
aspen, cedar, pine
3.4.4 Room by Room Finishing Materials
Selection of materials and finishes is one of the most important aspects of the
design of animal medical facilities. List of materials takes place below does not
designate the "best product" for any particular application. Moreover the list does
not contain each product available for every situation. The Table 8 indicates
products or finish options which have proven successful for more than 22 years of
animal hospital design and in more than 280 successful animal hospitals projects.
The checklist of suggested materials for planning a pet hospital is designed by
Dan Chapel with regard to the sections of the facility.
48
Tables 8. The Checklist of Suggested Materials for Planning a Pet Hospital
(Chapel, Dec. 2004. Finish Materials for Veterinary Hospitals, Veterinary Economics)
ROOM-BY-ROOM LISTING OF MATERIALS AND FINISHES
ROOMS MATERIALS
Quarry tile (traction surface) with epoxy grout

Entry Floors Sheet vinyl (minimum .080 gauge)
Ceramic tile (traction surface) with epoxy grout
Rubber base
Entry Base
Entrance

Cove sheet vinyl base
Gypsum board with painted surface
Entry Walls Gypsum board with Type II (Medium density) vinyl wall
covering
Lay-in type acoustical ceiling system (1.6 cm acoustical
Entry Ceiling
panels and steel grid)
ROOMS MATERIALS

Waiting Floor Sheet vinyl (minimum 0.2 cm gauge)
Quarry tile
Waiting Area
Rubber base
Waiting Base
Ceramic tile
Waiting Walls
Gypsum board with Type II vinyl wall covering
Waiting Ceiling
ROOMS MATERIALS
Sheet vinyl (minimum 0.2 cm gauge)

Receptionist
Floor
Carpet
Reception Area
Receptionist
Rubber base
Base

Receptionist
Walls Gypsum board with Type II (Medium density) vinyl wall
covering
Receptionist Lay-in type acoustical ceiling system (1.6 cm acoustical
Ceiling panels and steel grid)
49
Table 8. (cont.)
ROOMS MATERIALS

Exam Room Floor Sheet vinyl (minimum 0.2 cm gauge)
Quarry tile
Exam Room
Rubber base
Exam Room Base
Ceramic tile
Exam Room Walls Gypsum board with Type II (Medium density)
vinyl wall covering
Lay-in type acoustical ceiling system (1.6 cm
Exam Room Ceiling
acoustical panels and steel grid)
ROOMS MATERIALS

Pharmacy And Lab.
Floor
Carpet
Pharmacy And Lab.
Pharmacy And Lab.

Rubber base
Base
Pharmacy And Lab.

Walls
Pharmacy And Lab. Lay-in type acoustical ceiling system (1.6 cm

Ceiling acoustical panels and steel grid)
ROOMS MATERIALS

Treatment Room
Floor
Carpet
Treatment Room
Treatment Room
Rubber base
Base
Treatment Room
Walls
Treatment Room Lay-in type acoustical ceiling system (1.6 cm

Ceiling acoustical panels and steel grid)
50
Table 8. (cont.)
ROOMS MATERIALS
Pack/Scrub
Area Floor
Pack/Scrub Area
Pack/Scrub
Rubber base
Area Base
Pack/Scrub
Area Walls
Pack/Scrub Lay-in type acoustical ceiling system (1.6 cm acoustical

Area Ceiling panels and steel grid)
ROOMS MATERIALS
Surgery Floor Sheet vinyl (minimum 0.2 cm gauge)
Rubber base Cove sheet vinyl base

Surgery Base
Surgery
Surgery Walls Gypsum board with painted surface

Surgery
Ceiling Lay-in type acoustical ceiling system (1.6 cm acoustical
ROOMS MATERIALS
Radiology
Floor
Radiology
Radiology
Rubber base
Base
Radiology
Walls
Radiology Lay-in type acoustical ceiling system (1.6 cm acoustical

Ceiling panels and steel grid)
51
Table 8. (cont.)
ROOMS MATERIALS
Ward/Bathing Sheet vinyl (minimum 0.2 cm gauge) with central floor

Floor drain
Ward/Bathing
Ward/Bathing
Rubber base
Base
Ward/Bathing
Concrete block with epoxy painted surface
Walls

Ward/Bathing
panels and aluminum grid) with 15 cm sound attenuation
Ceiling
batts plus thermal insulation batts
ROOMS MATERIALS
Finish concrete with hardener-sealer treatment (clear)

Finish concrete with sealer treatment (clear)
Finish concrete with integrally stained concrete surface
(colored) with sealer treatment
Run/Isolation Finish concrete with surface stained concrete surface
Floor (colored) with sealer treatment
Porcelain tile (traction surface) with epoxy grout
Run/Isolation
Trowel-on floor (Ceramic Carpet)

None
Quarry tile (with quarry tile floor only)
Run/Isolation
Ceramic tile (with ceramic tile floor only)
Base
Porcelain tile (with ceramic tile floor only)
Trowel-on floor (Ceramic Carpet)
Run/Isolation
Concrete block with epoxy painted surface (non-latex)
Walls

panels and aluminum grid) with 6'' sound attenuation
Run/Isolation batts plus thermal insulation batts
Ceiling Lay-in type acoustical ceiling system (1.6 cm vinyl coated
fiberglass panels and aluminum grid) with 6'' sound
attenuation batts plus thermal insulation batts
52
Table 8. (cont.)
ROOMS MATERIALS
Storage Floor Sheet vinyl (minimum 0.2 cm gauge)
Storage Base Rubber base

Storage
Storage Walls Gypsum board with painted surface
Lay-in type acoustical ceiling system (1.6 cm

Storage Ceiling
ROOMS MATERIALS
Staff/Lounge
Floor
Staff/Lounge
Rubber base
Staff/Lounge
Base

Staff/Lounge
Walls Gypsum board with Type I (Light density) vinyl
wall covering

Staff/Lounge
Ceiling Lay-in type acoustical ceiling system (1.6 cm
ROOMS MATERIALS

Doctor's/Business
Doctor's/Business Office
Office Floor
Carpet
Doctor's/Business Rubber base

Office Base Wood Base
Doctor's/Business
Office Walls Gypsum board with Type I (Light density) vinyl
wall covering
Doctor's/Business Lay-in type acoustical ceiling system (1.6 cm
Office Ceiling acoustical panels and steel grid)
53
CHAPTER 4
CONSIDERATIONS WHEN DESIGNING A PET HOSPITAL
When designing veterinary facilities, designers face several zones which define
the basic sections of the facility. With regard to pet hospitals, R. Hafen (1999)
describes these zones into three main areas which are; client areas, procedural
areas, and patient areas (Hafen, R. 1999). An each part of the pet hospitals
needs to be designed considering these zones. In addition, E. John Knapp (2000)
also focuses on three main areas of veterinary facilities. He states these zones the
"greeting zone," the "working zone," and the "dwelling zone" (Knapp, 2000).
Although the names given to the zones differ from author to author, they
configure the same areas in companion animal facilities. The zones help defining
the components of a pet hospital as well as developing ideas, suggestions and
solutions to the design problems. This section presents considerations consistent
with the main zones of a pet hospital.
4.1 The Greeting Zone
This zone consists of all areas related with clients. The greeting zone could be
called client areas as well. Pet owners get the best impression about the hospital
in these places. The greeting zone usually consists of the areas defined below.
54
4.1.1 Entry
Entrance takes place at the beginning of the design considerations. As clients

drive up to the curb in front of the facility, they start to form opinions about the
way to practice medicine and care for animals. Clients evaluate the way the
facility looks from the street and they evaluate the way it looks as they walk up to
the building. Therefore the design of entrance is not less important than other
sections in this zone. The curb appeal (the first impression of a building as seen
from the street) is a significant considering for designers. With regard to entry of
a companion animal facility, designers need to take into account the fact that
there are two considerations which make the facility accessible. They are express
check-in and emergency care entrance (Hafen, R. 1999).
Express Check-In: One way to make a veterinary practice accessible is to provide

express check-in. The idea is to meet the client at the curb or at his or her car to
assist them with the pet quickly and graciously. In urban areas valet parking
might be provided as well (Hafen, R. 1999). Alternatively, Knapp (2000) suggests
separating check-in and checkout areas. According to Knapp, it should be
considered that staff members need an easy path through these areas because
they often must come out from behind the desk to help clients. Moreover clients
and their pets also need enough room to maneuver.
Emergency Care Entrance: Providing a separate emergency entrance is another

way to make companion animal facility more accessible. By separating out the
emergency cases, confusion and conflict which may occur in the conventional
reception area are eliminated. Designers must also avoid sending the message to
clientele who do not have a crisis and who are not valued as much as emergency
care case which receives preferential treatment. Conceivably more important, a
separate entrance eliminates the chance of waiting clients being confronted by
the sight of a seriously injured animal and its traumatized owners on the way to
treatment (Hafen, R. 1999).
55
4.1.2 Reception Area
Although the client experience begins at the curb, the first defining moment
occurs when the receptionist greets the client. This moment sets the stage for all
the other interactions which will take place during the client’s visit. Hamilton
(1993a) states that reception area and waiting room is the centre of first
impressions. Clients are usually anxious about the welfare of their pets. Therefore
waiting rooms are necessary to be designed soft and welcoming. Hamilton
mentions that materials which are below waist height needs to be taken into
consideration because these materials are likely to be clawed or urinated on
(Cited in Godfrey, 1993). It would be more convenient that designers arrange
chairs in reception area in a similar approach to the chairs in airport waiting
areas. This consideration results in a neater appearance while it makes cleaning
and moving chairs easier. Storage is an important subject matter in the reception
area for the staff’s point of view. R. Hafen (1999) suggests designers to provide
more storage area by designing rotating file shelving cabinets which pivot on a
center point. This would provide the staff to access to a second and different
filling unit. This approach effectively doubles file storage in the reception area.
Function-Specific Reception Desk: Most of the bigger and large reception desks
create non-functional areas where the client does not know where to stand. For
this reason, designated workstations are advised in order to create function-
specific reception desk. A designated workstation provides personnel with all their
equipment, phones, credit-card machines, forms, and even pencils at their
fingertips. Moreover, “the desk provides clients with a hook to attach a leash, a
place to set a purse or write a check, and a point of purchase retail display much
like check-out lanes in stores” (Hafen, R. 1999, 192). Therefore function-specific
reception desk cuts down unnecessary commotion, decreases transaction time
and increases client satisfaction.
56
Welcome Desk: Some companion animal facilities now make use of “Welcome
nurses”. These technicians meet every client either at the curb or as they come in
through the door. “These welcome nurses stay with the client, help them with the
animal, besides they help fill out forms if necessary, and assist in the exam room”
(R. Hafen, 1999, 192). In addition, R. Hafen (1999) advises using welcome desks
if properly designed. Thus the welcome desk could replace the traditional
reception counter.
Welcome Workroom: Instead of designing an impressive reception desk,

designers may also create a small, free-standing greeter’s desk with immediate
accessibility to exam rooms and the waiting area (Hafen, R. 1999). The hospital
manager’s office is supposed to be close to this work room. Furthermore, “this
arrangement eliminates the confusion and messiness of a reception desk in the
waiting area” (Hafen, R. 1999, 193).
4.1.3 Waiting Room
According to Hamilton (1993b), the waiting room provides the client’s first
impression of veterinarian’s practice. In this manner, designers need to create a
welcoming environment in the waiting room by using high quality materials,
attractive color schemes, comfortable seating, and various amenities (Cited in
Garcia, 1993).
Designing alcoves off of a central waiting area provides a pet hospital with
separate, definable areas for cat and dog without dividing the room into
separated compartments (Figure 1). This approach causes clients not to feel
boxed in or isolated. Thus the pets feel themselves more secure in these areas. In
addition, designers have a chance to draw cat owners to a charming, secure zone
within the waiting area itself by creating a defined cat area “Cat Pavilion” which is
like a little gazebo or pavilion. Furthermore “the cat pavilion adds interest and a
unique quality to the clients’ experience” (Hafen, R. 1999, 95).
57
Stacey L. Taylor (2002), states that twenty four percent of well-managed
practices in United States offer separate canine (dog) and feline (cat) seating
areas. Chapel (2002) puts forward opinions about separate seating as well. Dan
Chapel says "Arranging separate seating is more critical if clients often complain
about other pets disrupting their wait." A wall, a refreshment counter, or a retail
area may provide the necessary separation for cats and dogs. Chapel (2002)
includes "Keep in mind, the distance between the areas doesn’t have to be huge
to accomplish your goals". He says "You just need to provide a safety zone and
block the view of other pets." Moreover Chapel suggests designers to give clients
several seating options. Chapel says "For example, I might design seating that
features several small nooks" (Taylor, 2002). Therefore waiting alcoves may
provide the feeling of security without the pet owner being isolated in a separate
room. Since the alcoves are not labeled “cat” or “dog,” they would be flexible to
meet clients’ needs.
Figure 1. Waiting Alcoves for Cat and Dog Owners

(Hafen, R. Mark. 1999. More Design Innovations, Designing the Future, Veterinary Medicine, Kansas
Pub., p. 97)
58
Knapp (2002), states that another consideration is to use portable furniture to
define separate waiting areas. Consequently this approach provides maximum
flexibility while letting the personnel change the arrangement according to clients’
needs. It must be kept in mind that designating which area is for dogs and which
is for cats is not a must.
Dr. Cloud (2002) supports a different view considering separate dog and cat
waiting areas. Cloud thinks that clients should not be forced into an assigned
area. He suggests designing modular seating areas which offer various distinct
waiting areas. "Although this approach requires more space than two clearly
defined areas, it gives clients with shy or rowdy pets more options if they want to
separate their animals from other pets" says Cloud (2002). With regard to
separate seating areas, Cloud confirms that there are no disadvantages to
separate dog and cat seating areas since it offers clients more convenience
(Taylor, 2002).
4.1.4 Exam Room
Knapp (2000) considers exam room as a part of the greeting zone. According to
Knapp (2000), clients spend most their time there. R. Hafen (1999) states that
the exam room is central to the whole client experience. It is approved that,
although the medical care which clients’ pets receive in the treatment area and
other medical areas of the facility is critical, clients do not experience this directly
but in exam rooms. “In the typical veterinary facility, clients are expected to
judge the medical effectiveness of the doctor based on the doctor’s bedside
manner in the exam room” (Hafen, R. 1999, 194).
Often the capacity of a veterinary facility is discussed in terms of number of exam

rooms. A typical rule of thumb is one exam room for about 1200 square feet of
building area. The goal in developing exam room concepts is threefold:
59
1. To make the exam rooms function more effectively
2. To group the exam rooms so that they use less space
3. To create exam rooms which could flex to accommodate multiple uses
With regard to these goals, designers may develop exam rooms for pet hospital
projects. Exam room models vary according to different concepts such as exam
rooms with regard to their walls, exam rooms with regard to their doors and
exam rooms with regard to their function. These exam room concepts are
presented below.
One Door Exam: “Beginning in the late 1960s, the two door exam room became
the norm for the veterinary industry” (Hafen, R. 1999, 194). R. Hafen states that,
although a “back way out” type of an exam room is favorable, the necessity of
two doors is often overestimated. According to him (1999), almost 80 percent of
the medical care which is provided in a typical practice is out-patient care. But
this reduces the importance of the rear exam room door, because the animals are
not being admitted to the facility (Hafen, R. 1999). Animals are exiting the same
way they entered. In addition to this, by designing one way exam rooms,
designers may improve the space efficiency of a typical facility (Figure 2).
Two Door Exams: Knapp (2000) defines an ideal exam room as two door exam
room. He recommends designing an 8-by-12-foot standard exam room with two
doors. According to Knapp (2000), the door which pet owners use needs to open
to seating, and the door which is for doctors should lead to the sink, supplies, and
workstation for space efficiency (Figure 3).
The Exam-Pod Concept: The exam pod concept has been used in various
configurations by the human medicine design community for several years.
Basically the idea is to group the exam rooms into pod of three or four (Figure 3).
Grouping the exam rooms into pods rather than in the more typical lines of exam
rooms decreases space requirements and increases the doctors’ efficiency and
thereby their billing ability. By using the pod concept, designers have an
60
opportunity to nearly double the number of exam rooms which a companion
animal facility can accommodate. The pod concept is particularly effective for out-
patient care. The exam-pod concept intimately matches the way a doctor and a
technician team works when using high-density scheduling. “In high-density
scheduling, a team member prepares one room while VMD (veterinary medical
doctor) uses the second room and a technician closes a visit in the third room”
(Hafen, R. 1999, 195). Designers could locate a mini-lab, pharmacy and a
charting area adjacent to the exam rooms but still within the pod. Figure 2
presents how the one door exam, the exam pod and the ready room concepts fit
together to create an efficient outpatient medicine module.
Figure 2. One Door Exam, the Exam Pod and the Ready Room Concepts in a
Medicine Module
(Hafen, R. Mark. 1999. A Menu of Design Solutions, Designing the Future, Veterinary Medicine Pub.,
Kansas, p. 196)
Multi-Task Exam Rooms: In multi-task exam room concept, the exam rooms
function as a typical exam room during busy times and as a treatment station in
off periods. Considering the way the typical clinic uses its exam and treatment
spaces, it is observed that when the exam rooms are busiest at the beginning or
61
end of the day, the treatment room is the slowest. On the other hand, when the
treatment area is busy during the middle of the day the exam rooms are often
vacant. Regarding the multi task exam room concept, the solid rear wall of the
room is eliminated. In place of this solid and inflexible rear wall, designers need
to use a glass partition which can be folded out of the way. Instead of a typical
exam table, the working station must be replaced with a multi-use tub/table.
Designers should also provide more room for storage of equipment and supplies
in the cabinets. “With the folding wall closed the room functions as a normal
exam room. It is larger and has got more equipment in it. With the folding wall
open, the exam room becomes a treatment alcove” (Hafen, R. 1999, 196). Figure
3 combines two door exams, the exam-pod and multi task exam concepts which
allow the rearmost exam rooms open directly into the treatment area.
Figure 3. Combination of Two Door Exams, the Exam-Pod and Multi Task Exam
Concepts
Kansas, p. 195)
62
Ready Room: In combination with a pod concept for outpatient care, it is
recommendable to create a read room, or miniature out-patient treatment room
immediately outside the pod (Hafen, R. 1999). Minor medical procedures are
done in this area instead of being brought back into the commotion of the in-
patient treatment area. This also works well with high-density scheduling. R.
Hafen (1999) points out that in the ready room, the technician quickly performs
minor procedures on the patient while the doctor goes on to the next exam room.
“The client awaits the return of his or her pet in the waiting area, freeing the
room for the next client” (Hafen, R. 1999, 197). Designers also can include some
lab equipments in their ready room design. Moreover, keeping equipment in the
ready room can help eliminate some items from the exam room (Figure 2).
Adopting the Pediatric-Exam Model: In human pediatric medicine, the typical

exam room combines an exam counter with parents’ seating and a doctor’s desk
along adjacent walls. Moreover any of these items does not protrude out as a
peninsula and dominate the room. Thus, “the floor space is free for circulation,
and the seating arrangement minimizes the ‘us versus them’ mentality which
comes with being across a desk or across the room” (Hafen R. 1999, 199). For
adapting the pediatric exam room to the veterinary field, designers need to alter
their plan to include a roll-out exam counter which a VMD and a client can gather
around. Figure 4 shows pediatric-exam model with a desk in the consultation
corner, a bookshelf in the information/education corner and an exam table and
“meds” counter in the medicine corner.
63
Figure 4. Pediatric Exam Model for Pet Hospitals
Kansas, p. 199)
Designers should also design exam rooms according to the position of walls
surrounding the room as well. The walls of an exam room are also significant to
determine working and efficiency of the room. This exam room concept would be
applied in three ways; one-wall exam room, two wall exam room and exam
rooms without walls.
One –Wall Exam Room: In one-wall exam room, the cabinets, benches, and an
exam table are designed to be mounted to one long wall (Hafen, R. 1999). The
underlying concept is to create a room which is friendly to the client as well as
space efficient. Moreover this design concept provides doctors not to turn their
backs on the client or the patient even when they wash their hands. This
approach is especially practical whereas a doctor is dealing with an aggressive
animal with a client. In addition, one-wall exam room provides the client to sit on
the bench and keep one hand on the animal. Otherwise the animal may use the
bench in place of a springboard to get onto the table (Hafen, R. 1999). Figure 5
shows an example of one-wall exam room.
64
Figure 5. An Example of One-Wall Exam Room
(Hafen, R. Mark. 1999. More Design Innovations, Designing the Future, Veterinary Medicine Pub.,
Kansas, p. 94)
Two-Wall Exam Rooms: One-wall exam rooms are used since they are space
effective and client friendly. However there are many companion animal facilities
which have computer data entry stations in their exam rooms. With regard to this
concept, one-wall exam room is expanded to include a second wall of cabinets on
the opposite side of the room that accommodates both a computer and an
expanded client education and information center (Hafen, R. 1999). According to
R. Hafen (1999), this design consideration reflects a design trend toward greater
flexibility. Exam rooms are advancing into multipurpose rooms which serve as
education centers while performing traditional functions. An example of a two-
65
wall exam room is presented in Figure 6. The second wall of this exam room is
dedicated entirely to client education and data entry.
Figure 6. An Example of Two-Wall Exam Room

(Hafen, R. Mark. 1999. The Million-Dollar Clinic, Designing the Future, Veterinary Medicine Pub.,
Kansas, p. 122)
Exam Rooms without Walls: It is rational to incorporate glass walls between the
waiting area and the exam rooms. The goal of this consideration is to eliminate
the closed-in feeling common to most exam rooms (Hafen, R. 1999). From the
view point of R. Hafen (1999), eliminating walls in exam rooms provides a theatre
which keeps waiting clients entertain in the waiting area.
Consequently, examination rooms must not be designed to be used for surgical

procedures, radiology or in-patient treatment (Cited on the website of VSBSA,
66
2003). Alternatively, examination rooms in a pet hospital may also be used as an
out-patient treatment area. The examination room where physical examination of
animals is done needs to be well lit, large enough for a veterinarian to examine
an animal conveniently with a client present in the area, together with any
necessary (and at least one) assistant and the required equipments (Cited on the
website of CVO, 2004).
4.1.5 Consultation Room
Designers have an opportunity to reduce the circulation in doctor’s office by

designing a client consultation room adjacent to exam rooms. This special room
which is furnished like an office provides doctors and personnel with a private
place to discuss difficult cases or a place for clients to watch educational tapes
and visit their hospitalized animals (Figure 7). Veterinary practitioners spend their
day mostly in the consulting room. This area must be ensured to be designed
comfortable (Garcia, 1993). Godfrey confirms the same point of view. He (1993)
points out that the consulting room is where veterinarians spend much of their
professional life. Therefore this rooms needs to be designed pleasant and
functional. In addition, consultation rooms may be designed to be accessible to
and from the waiting area and treatment room. It is highly recommendable that
consultation room includes comfortable seating for clients and veterinarians. It is
important that designers should not disregard to fit out this room (Garcia, 1993).
On the other hand, consultation room may also be used as a resource room
which provides the facility with an area for school groups or client-focus group
meetings, mini-seminars and even client study. If consultation room is designed
to be used for a resource room, this room is acceptable to include glass walls
which are facing into the treatment area or even surgery. According to Hafen, R.
(1999) by changing the glass wall between the resource room and the treatment
room into a folding wall, the resource room can be combined with the treatment
area for larger gatherings or meetings.
67
Figure 7. Consultation Room
(Hafen, R. Mark. 1999. Design Innovations, Designing the Future, Veterinary Medicine Pub., Kansas,
p. 96)
4.2 The Working Zone
The working zone is considered as the heart of the hospital and integrates the
pharmacy, treatment area (work room), surgery (operating room), laboratory,
and radiology (X-ray room). Grouping these areas lets personnel communicate
easily and provides an efficient transition from the greeting zone. In fact, for
maximum efficiency, working zone must be in the center of all other areas. This
arrangement provides personnel in the treatment area to monitor surgery and still
respond quickly when veterinarians need assistance in exam rooms (Knapp,
2000). To fit the pieces of the working zone together, designers need to think
68
about how big each room needs to be, where to store critical supplies, and how
team members will move among the various working areas (Hafen, R. 1999). R.
Hafen (1999) advises designers to consider two goals in creating the medical
procedure areas;
1. To create an environment that streamlines the way work is performed

2. To enable this work environment to flex with changing veterinary
technology and medical procedures (Hafen, R. 1999, 207).
It must be kept in mind that working zone is a special area where designers need
to use the space as effective as possible. While designing the working zone, the
main areas which form the working zone needs to be analyzed. The most
significant points with regard to main areas of the working zone take place in this
section.
4.2.1 Pharmacy
In a pet hospital, a pharmacy which must supply a range of pharmaceuticals

consistent with a good standard of practice needs to be designed in a separate
area (Cited on the website of VSBSA, 2003). Furthermore the pharmacy is logical
to be located near exam rooms. Consequently hospital members can access
stored supplies easily. Knapp (2000) recommends that at least eight feet wide
pharmacy area may keep circulation moving efficiently.
4.2.2 Treatment (Work Room)
Chris Godfrey describes treatment room as the centre of the practice. According
to Godfrey (1993), procedural medicine and surgery are the lifeblood of
veterinary work. Pet hospitals contain one or more treatment areas which are
mostly used for preparing animals for major surgery, performing minor surgery,
performing dentistry, and providing medical treatment. The treatment area needs
to be separated from the operating room and the reception area, but it might be
69
part of the examination room (Cited on the website of CVO, 2004). In addition,
space in the work room should be designed adequately to occupy present and
future needs of the facility.
According to Hamilton (1993b), treatment rooms should be spacious. Natural light

needs to be allowed in as much possible and these areas are required to be
designed ergonomically as well. In addition, designers should provide sufficient
circulation space for efficient working (Cited in Garcia, 1993). Godfrey (1993)
confirms the same point of view. He states that ergonomics and natural light are
important aspects to consider when designing treatment room. Figure 8 presents
an example of treatment area including two freestanding workstations, rolling
cages, a cart park and cabinets which clip on the wall.
Figure 8. An Example of Treatment Area

(Hafen, R. Mark. 1999. The Super Clinic, Designing the Future, Veterinary Medicine Pub., Kansas,
p. 87)
70
It is highly advisable to design cart parks in the treatment room (Figure 8).
According to R. Hafen (1999), all equipments including emergency carts should
be set aside a wall area in treatment room. This consideration eliminates the
common design mistakes in locating the island work station in the center of the
room. In addition, the circulation is not interrupted and there will be no need of
any other place to set down supplies or equipment which is in use. On the other
hand, in small treatment rooms, the work island may be located in the corner of
the room with side layout space immediately available and surrounding the actual
work table (Figure 9).
Figure 9. Work Station Located In the Corner of the Room

(Hafen, R. Mark. 1999. Designing Innovations, Designing the Future, Veterinary Medicine, Pub.,
Kansas, p. 101)
71
Moreover instead of constructing built-in treatment island or peninsula, R. Hafen
(1999) suggests that designers move toward a high-density, flexible approach to
treatment. The center of this high-efficiency room can be a high-density storage
and equipment core. This core is similar to the conventional service column
however it is significantly expanded. This core includes a sink, a small countertop,
an under-counter refrigerator, mini-shelving for medications, bins for bulk
storage, wall mounted racks for tracks, and drawers for equipment and supplies.
Around this core designers may arrange free-standing and rolling exam tables
varying with the need and the size of the room. An example of a high-flex
treatment core in a pet hospital is illustrated in Figure 10. The core combines six
work stations into a compact but very workable treatment center.
Figure 10. A High-Flex Treatment Core in a Pet Hospital

Kansas, p. 210)
72
The core provides personnel with a central place to find whatever it is needed in
the treatment area. Plus the core offers an opportunity to use more or fewer
rolling exam tables depending on the capacity of the practice. “Because the exam
tables are not built in, the number of tables is possible to be increased or
decreased by personnel depending on the workload” (Hafen, R. 1999, 208). As a
similar approach to Hafen’s, Knapp (2000) supports the idea of island consoles.
According to Knapp (2000), they provide the work room with great space
efficiency. Island consoles incorporate wet and dry tables providing a column for
mechanical elements such as electric outlets, dental equipments etc. and
sufficient storage room. Five feet of work area on all sides of the island console
provides personnel with efficient work environment. Stations may be combined
with L-shaped and even H- or T-shaped units to maximize the effectiveness of the
treatment space. In addition, the working zone may include a patient center in
the treatment area. It is highly recommendable that the efficiency of the working
zone is improved by designing a patient center in the work room.
Patient Center: A patient center is the facility’s control, monitoring, and

scheduling center. The surgery rooms, treatment stations and intensive-care
cages are scheduled in patient center. Hospital members perform patient
scheduling, status, charting, and billing in this area. A patient center may consist
of glassed-in walls, a charting station, a data entry and computer interface as well
as environmental and security monitoring. The glass walls that surround the
patient center let the doctors see into the adjacent treatment and work areas of
the companion animal facility (Figure 11 and 12).
73
Figure 11. An Example of a Patient Center
(Hafen, R. Mark. 1999. The Super Clinic, Designing the Future, Veterinary Medicine Pub., Kansas,
p. 89)
The patient center may be a room or an alcove. In large facilities, this area might
be a separate, glass-enclosed room staffed by a full-time patient scheduling
and/or data entry clerk. On the other hand, for a small facility, patient center
might be designed as a corner of the treatment which contains dry-erase board,
computer, and phone (Hafen, R. 1999). For most pet hospitals, patient center is
formed with only a small counter with a dry-erase board, charting racks and a
computer outlet. Figure 12 shows a patient center which is formed in this
consideration and a glass-enclosed ICU ward.
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Figure 12. A Patient Center and a Glass-Enclosed ICU (Intensive Care Unit)
Ward
Kansas, p. 203)
4.2.3 Surgery (Operating Room)
An operating room must be designed separate from other areas and used
exclusively for surgical operations. This room is advised to be near
treatment/preparation area. Therefore sterilization of surgical materials, induction
of gaseous anesthesia, pre-operative preparation of the patient, scrubbing of
surgeon’s hands and post-operative recovery take place effectively in the working
zone. The operating room must be designed to contain moveable surgical
furniture and equipment including surgical light, operating table (Cited on the
75
website of VSBSA, 2003). Moreover the room’s solid walls, floor and doors are
necessary to be made of fluid-impervious materials which is easily sanitized (Cited
on the website of CVO, 2004). In addition, Godfrey (1993) suggests designers to
create easy-to-clean surfaces, minimum corners and adequate room to move in
the operating room which he describes as the cleanliness centre. Hamilton also
put forward the same standards for surgery rooms as Godfrey mentions.
According to Hamilton (1993b), it is necessary to maintain easily cleanable
surfaces, minimum ledges for dust control in the surgery rooms. Moreover all
equipment should be mobile for ease of cleaning (Cited in Garcia, 1993).
From the view point of Knapp (2000), designers need to start their plans in the
center to determine the ideal size for surgery suite. Three feet of space on all
sides of the surgery table is needed for the doctor and any assistants plus two
additional feet to accommodate mobile equipment. On the other hand, five to six
feet of space is required between the tables for a dual suite. This indicates that
the ideal size for a single surgery needs to be about 15-by-12 feet; for a double
surgery it needs to be 15-by-18 feet
R. Hafen assesses surgery rooms from a different point of view. R. Hafen (1999)
points out that making clients wait probably send a message to clients that their
time is not as valuable as doctors. Therefore designers need to create an
environment which sends a message to clients that waiting can be fun.
Considering this, operating rooms may likely be transformed into active, engaging
education and entertainment centers. The design features of the infotainment
center include surgery or special procedures theatre which consists of interactive
displays in combination with the laboratory equipments. Surgical suit is the most
suitable area to be a true theatre where people can see what veterinarians do
(Figure 13).
76
Figure 13. An Example of Medical Infotainment
Kansas, p. 189)
4.2.4 Laboratory
A diagnostic laboratory services must be available in a pet hospital. Laboratory

services should include necropsy, hematology, histopathology, microbiology,
clinical pathology, serology, and parasitology as well as other routine or
specialized laboratory procedures, as needed. Laboratories need to have similar
standards to surgery rooms. Designers are required to create easy-to-clean
surfaces in this area. Moreover these surfaces are necessary to be made of germ-
free and fluid-impervious materials. It must be kept in mind that odor is the major
problem which designers need to concern when designing a diagnostic laboratory
service (Hafen, R. 1999).
R. Hafen considers diagnostic laboratory services as another infotainment center.

According to R. Hafen (1999), future in veterinary practice lies in reaching out
and sharing knowledge with clients. Companion animal facility has a great
potential to become a resource center for clients. Laboratory is a living science
77
exhibit which provides an opportunity to teach kids and clients about health and
the environment. Laboratory can also be used to teach health issues and at the
same time entertain clients. Regarding this, the rear walls of the exam room may
become full-height glass and that the exams look out on a lab demonstration
area. While waiting for the doctor, the clients have a chance to see the
technicians spinning down blood, preparing slides and blood chemistry panels.
Figure 14 shows that the rear walls of the exam rooms look out on a laboratory
demonstration area.
Figure 14. Laboratory Demonstration Area

Kansas, p. 190)
4.2.5 Radiology (X-ray Room)
X-ray room should to be designed to have equipments which are capable of

producing diagnostic radiographs of all areas of all sizes of dogs. A separate
darkroom with bench and storage facilities is required to be a part of the
radiology section (Cited on the website of VSBSA, 2003). Knapp (2000) suggests
positioning the radiograph table in the center of the room with three to four feet
78
of open space on either side. It is highly recommendable to design the
radiography room with a 4-by-9-foot dark room on one side and a 6-by-9-foot
viewing room on the other. Therefore the viewing room is used to store films as
well.
R. Hafen (1999) mentions that in the future, companion animal facilities will have
increased emphasizes on diagnostics. In addition to the present-day X-ray unit,
increased use of small-scale MRIs, called E-MRIs, as well as high-resolution
ultrasound and CT scans will take place in companion animal facilities. Although
these equipments are not economically viable right now, designers are required to
expand existing X-ray space to include other forms of diagnostics imaging.
4.3 The Dwelling Zone
With regard to patient design concepts, firstly, patient housing needs to be

designed to make day-to-day maintenance and cleaning easy. After that,
designers need to create an environment which actively enhances health and
healing. Finally the next step is to be to provide a clean, comfortable environment
for clients (Hafen, R. 1999).
The ideal patient environments provide patients with natural light and fresh air.
Moreover they create opportunities for exercise and an environment which
reduces stress. “The goal of designers in designing spaces for patient housing
should be to focus not only on how the facility is required to be cleaned and
maintained but on the animal’s comfort and health” (Hafen, R. 1999, 212).
Patient design concepts are developed considering the design of the wards. Major
points to be considered in design of wards take place in this section.
4.3.1 Wards for Different Levels of Care
Designers used to group wards according to animal size or species. For example,
they build cat wards, small dog wards, and large dog runs. Consequently
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hospitals bill the clients according to the size of the cage which the animal
occupied rather than the type or level of care that the animal received (Hafen, R.
1999). R. Hafen (1999) points out that billing this way, sends an inappropriate
message to the client: The larger the animal, the more valuable it is. In veterinary
practice, patients can receive several levels and types of care based on their
specific needs. It is necessary to make some basic distinctions about animal
housing, the monitoring that the team provides and the level of care which the
animals require. Thus, it is important to differentiate between general animal
holding, recovery, acute and intensive care wards. Each of these wards is
required to be designed, located, and then equipped and configured according to
the level of care which the team provides. Patient housing regarding levels and
types of care based on animals’ specific needs may likely be developed as below:
1. The Level One area is designed to be the recovery.

2. The Level Two area is designed to be intensive care unit (ICU); acute
care, post-operation, or isolation.
3. The Level Three area is designed to be rehabilitative care.
4. The Level Four area is designed to be boarding without specific medical
care required.
The distinctions in the wards must be based not only on what is easy and
convenient for the doctors but also on what is good for the patient. Pet hospitals
need to group patients by level of care required. It is not convenient to group
patients by their size and species. R. Hafen (1999) advises designing a glass-
fronted, quiet, isolated place which is equipped with multi-level night lighting in
the dwelling zone. This design approach is a practical way to keep the animals
visible and give them a quieter, calmer place. The wards for different levels of
care in the dwelling zone are illustrated in Figure 15.
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Figure 15. Wards for Different Levels of Care in the Dwelling Zone
Kansas, p. 213)
The Level Two area for ICU (Figure 15) is designed with a small nurses’
station/exam counter in order that animals in wards can be examined and
medicated without having to return to the treatment room. The Level Two area
may need to contain separate heating, cooling, and air filtration systems (Hafen,
R. 1999, 215). Designers often locate ICU cages in the treatment area considering
that the doctors keep an eye on the patient easily. But what designers ignore is
the stress of being in a high-circulation area under intense lights. In regards to
human health care, Wayne Ruga (1999) points out when a patient’s anxiety
increases, the immune system is suppressed, and the body is weakened in its
81
ability to fight disease. If anxiety is reduced in human patients, it is a positive
step toward their recovery. As a result, this also makes sense to reduce stress in
animal patients and therefore to speed their recovery.
Isolation ward is a critical area of the dwelling zone and this area needs to be
controlled frequently. Ideally, employees pass the isolation room regularly and
check pets through a window (Hafen, R. 1999). Alternatively, Knapp (2000)
considers that isolation wards are required to be placed far from other patient
housing areas. Knapp (2000) points out that place of isolation should be close to
a rear, outside door, since visiting pets or boarders are not desired to be exposed
to sick animals.
Physical rehabilitation and physical therapy is an area which is mostly ignored by

most practices. Animals, like people, need rehabilitation after major surgery or a
long-term disability. Therefore designers need to plan such areas that companion
animal facilities can provide patients with ultrasonic therapy, hydrotherapy,
therapeutic massage and physical therapy in a therapy room. A Level Three area
for rehabilitation (Figure 15) which consists of oversize cages is useful to be
connected to the runs facing an outdoor exercise yard. Moreover The Level Three
area can also be designed particularly for working clients who can not take time
off to care their pets when they recover from major surgery (Hafen, R. 1999).
There are also other specialty care areas that designers would consider. Exercise
areas and day rooms for intensive-care patients are two of the specialty care
areas in the dwelling zone of a pet hospital.
Day-Rooms for Intensive-Care Patients: A day-room for intensive-care patients is

another variation on the specialty care. This place may likely be designed as a
small, glass-enclosed room which is visible from the patient center (Figure 16).
The day room is used by clients or personnel to visit critical care patients that
need to stay in the hospital for extensive period of the time. The day-room is
necessary to be quiet, stress-free corner of the facility. The room includes a small
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bank of cages, a fold-away treatment table, and a window alcove with a seating
unit. The seating unit allows clients to sit and visit their animals.
Figure 16. ICU Day-Room for Intensive-Care Patients

Kansas, p. 216)
Exercises Areas: A small, glass-enclosed area within the dwelling zone provides
boarded animals with an adequate place to exercise. A 6-by-6 feet compartment
which includes a carpeted climbing tree and platforms is an ideal exercise area for
cats. On the other hand, “a 1.8-by-6.1 meters greenhouse section which is
attached to the side of the boarding portion of a facility is also an ideal exercise
area for dogs” (Hafen, R. 1999, 106).
83
4.3.2 Designing Better Boarding
In a pet hospital, what a client does not want to see is his or her precious pet is
locked up in a jail. But this is exactly what a typical cage looks like. Most cages in
companion animal facilities are cold and dark boxes with bars. In view of that, R.
Hafen (1999) suggests designers to make motivating boarding areas. He point
outs that the townhouse model can be applied to overcome this problem. “Cat
townhouses” which look like a cross between cat condos and overgrown doll
houses provide each cat to get its own townhouse where he or she can sit in a
little bay window looking out at the world. These little townhouses are
recommendable to face the waiting area. Thus, when clients come to pick up
their pets, they find them sitting contentedly in the townhouses. On the other
hand, the same model can be provided for dogs by creating two-story, double-
deck dog runs. The back side of each run is designed as a large window which
faces the outside while the inside door is designed as a storefront glass door.
These design features make the boarding area an exciting and motivating place.
Moreover designing dollhouse-like habitats for the animals helps break down
clients’ reluctance to board pets.
Condominium is another boarding type which provides animals with better

conditions in dwelling zone (Figure 17). This kind of boarding system links several
cages or runs together with doors or hatches. Condominiums are considered as
useful for pet boarding especially when clients want to provide their pets with
more room during their stay at the facility. Consequently clients have chance to
rent combined units for their pets.
84
Figure 17. Condominium Model for Housing Pets
Kansas, p. 106)
Designers are expected to create natural environments in the dwelling zone to

provide patients with better boarding. Studies prove that sunlight is beneficial to
animals however most of the wards let in minimal sun light. Skylight is one of the
most cost-effective ways to obtain required sunlight. Moreover it is one of the
safest ways to let light into patient area. Skylights eliminate animals to escape out
as they may escape from a standard window. According to R. Hafen (1999)
hanging plants may also be added below the skylight to obtain a natural
environment. Figure 18 presents a number of ideas for making a more pleasant
animal environment: vaulted ceilings and skylights banners, ceiling fans, plants
and a radiant concrete floor.
85
Figure 18. An Example of a Pleasant Animal Environment
Kansas, p. 105)
Veterinarians often have preferences for colors and materials specific to his or her
facility, sometimes based on the geographic location. However the proper color
preferences include white, off-whites, and pale tones for the wall and floor areas.
Colors associated with nature, such as forest green, brown and rust are highly
recommendable to be used within companion animal facilities. Treatment areas
such as surgery and the acute care areas are generally treated with off-white
colors for the walls. Animal housing areas are generally kept in a light tone.
Studies regarding cats and dogs and their response to color are still in progress.
However there has been some interesting data in regards to pet response to color
(Piotrowsky and Rogers, 1999, 220). The interior designer must consider the
interior environment’s effect on the pet owner as well as on the pet itself. It is
supposed that a pet reacts to the mood of its owner which can therefore affect
the pet’s reaction to the visit. Finally, boarding areas in companion animal
facilities should be more than just a stainless-steel cage for pets. Pet hospitals
should be a part of the nature and the environment exhibit which is aimed at
teaching earth-conscious clients about the environment while they are waiting
with pets.
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CHAPTER 5
Pet hospitals have an important role in treating animals since they have been
found as a fundamental necessity for all pet owners’ experiences. Pet hospitals
are the key stone facilities to cure most animals. The efficiency of these facilities
reflects the vision of health care conditions in the developing countries. With
regard to the role of companion animal facilities in health care industry, interior
design of these facilities must be developed intimately as much as the health care
facilities for humans.
5.1 Purpose of the Study
As mentioned before, an exam room is an area where animals are examined;

medical treatment, vaccination, i.v. solutions and other biological fluids are given.
Besides other sections of veterinary facilities, exam room has a particular
function. Clients directly experience the medical care which is provided for their
pets only in this area. When pet owners walk in the exam room, they initially
watch and assess the behavior and attitude of veterinary and other incumbents to
get some ideas about their reliability and proficiency. Moreover the exam room’s
well functioning helps the facility to give positive impression to the clients.
Therefore interior design of exam rooms becomes an important factor in planning
of veterinary facilities. Accordingly this study is aimed to describe an ideal exam
87
room for veterinary practitioners who plan to set up a companion animal facility in
Turkey. Ideal exam room is defined through an analysis of exam rooms with
multi-function and exam rooms with specific function in sample facilities. When
designing exam rooms, designers must be aware of the design requirements and
considerations which have been stated in the previous chapters.
5.2 Description of Sample Clinics
There are four sample pet hospitals which represent two alternate considerations.
These samples are selected from different parts of Ankara. Ankara Veterinary
Medical Center and Beysukent Veterinary Clinic are well known two modern
facilities in Ankara. They include examination rooms for specific function whereas
Çayyolu Veterinary Clinic and Ankyra Animal Hospital which are another two well
known facilities have examination rooms for multi-function operations. Ankara
Veterinary Medical Center includes three exam rooms with specific function. In
addition, Beysukent Veterinary Clinic contains two exam rooms with specific
function. On the other hand, Çayyolu Veterinary Clinic consists of two multi-
function exam rooms. The first exam room is used for X-ray and animal holding
while the second room is used for surgery and sterilization besides the rooms’
specific function. Ankyra Animal Hospital contains two exam rooms. The first
room is used only for exam room function. The second room is used for
emergency room besides its specific function. The information about these
veterinary facilities including facility plans take place in this section.
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Ankara Veterinary Medical Center:
Table 9 presents general information about Ankara Veterinary Medical Center.
Figure 19, 20, 21 illustrate the facility plans.
Table 9. General Information about Ankara Veterinary Medical Center
ANKARA VETERINARY MEDICAL CENTER
Basement Floor
Floors Ground Floor
First Floor
Number of Exam 3 Exam Rooms at

Rooms Ground Floor
Size of the Facility

800 m2
(m2)
First Floor
* Changing Room
Ground Floor * Storage
* Doctor’s Office
* Reception (includes storage
* Waiting Room and on duty room)
* Retail (Pet shop) * WC and Laundry
Basement Floor
* Examination * Dark Room
Sections of the
Rooms * Treatment
Facility According * Pension
* X-Ray Room (includes intensive
to Floors * Secretary
* Grooming care and patient
* Pharmacy room)
(Behind Reception) * Operation Room
* Laboratory (includes
* WC preparation rooms
for doctor and
patient, and
sterilization)
* Kitchen
89
Figure 19. Basement Floor Plan of Ankara Veterinary Medical Center
Figure 20. Ground Floor Plan of Ankara Veterinary Medical Center
90
Figure 21. First Floor Plan of Ankara Veterinary Medical Center
91
Beysukent Veterinary Clinic:
Table 10 presents general information about Beysukent Veterinary Clinic. Figure
22, 23, 24 illustrate the facility plans.
Table 10. General Information about Beysukent Veterinary Clinic
BEYSUKENT VETERINARY CLINIC
Basement Floor
Floors Ground Floor
First Floor
2 Exam Rooms at
Number of Exam
Ground Floor and
Rooms
First Floor

2
240 m2
(m )
First Floor
Ground Floor
Basement Floor
* Examination Room
* Reception * Patient Room (Cat)
* Pension
Sections of the * Waiting Room (includes intensive
* Patient Room
Facility According * Examination care and X-Ray)
(Dog)
to Floors Room (includes * Laboratory
* Grooming
Pharmacy) * Operation Room
* Storage
* WC * WC for Doctors
(includes Dark
Room)
92
Figure 22. Basement Floor Plan of Beysukent Veterinary Clinic
Figure 23. Ground Floor Plan of Beysukent Veterinary Clinic
93
Figure 24. First Floor Plan of Beysukent Veterinary Clinic
94
Ankyra Animal Hospital:
Table 11 presents general information about Ankyra Animal Hospital. Figure 25
and 26 illustrate the facility plans.
Table 11. General Information about Ankyra Animal Hospital
ANKYRA ANIMAL HOSPITAL
Basement Floor
Floors
Ground Floor

Rooms Ground Floor

150 m2
(m2)
Ground Floor
Basement Floor
* Reception
* Waiting Room
* Patient Room
Sections of the * Doctor’s Office
* Intensive care
Facility According * Examination Rooms (one
* X-Ray Room
to Floors includes emergency care)
* Laboratory
* Preparation Room for Patients
* Isolation
* Operation Room
* Pharmacy
* WC
95
Figure 25. Basement Floor Plan of Ankyra Animal Hospital
Figure 26. Ground Floor Plan of Ankyra Animal Hospital
96
Çayyolu Veterinary Clinic:
Table 12 presents general information about Çayyolu Veterinary Clinic. Figure 27
illustrates the facility plan.
Table 12. General Information about Çayyolu Veterinary Clinic
ÇAYYOLU VETERINARY CLINIC
Floors Ground Floor

Rooms Ground Floor

110 m2
(m2)
Ground Floor
* Reception
* Waiting Room
Sections of the * Examination Rooms (one includes operation and sterilization,
Facility According other one includes X-Ray, patient room and pharmacy)
to Floors * Changing Room
* WC
* Grooming
* Kitchen
97
Figure 27. Ground Floor Plan of Çayyolu Veterinary Clinic
5.3 Methodology
Since most veterinary practitioners either buy or rent apartments or buildings,

their designs are limited by constructions and dependent on the conditions of the
buildings in Turkey. Therefore the veterinary facilities may have to include multi-
tasks rooms such as exam rooms which contain other functions like the functions
of working zone or dwelling zone. The exam rooms are analyzed in view of two
alternate considerations which are exam rooms with multi-function and exam
rooms with a specific function. Subsequently the rooms are evaluated with five
criteria regarding two alternate considerations. These criteria take place below.
98
Criteria to analyze exam rooms:
• Materials
• Light
• Noise
• Odor
• Circulation
This study evaluates the criteria by doing surveys and making observations in
sample veterinary facilities as well as analyzing the layouts of the interior spaces.
The analysis is based on the exam rooms in the sample places. Consequently,
exam rooms of these two considerations are expected to have a different effect
on the sample veterinary facilities.
These criteria below are the main subjects which veterinary facilities have the
most problems with. Designers may vary criteria when analyzing veterinary exam
rooms such as orientation, cost, marketing, etc. In this study, measurement of
material and light are developed with several surveys. On the other hand,
measurement of noise and odor are conducted with observations however odor is
also a part of the survey. Circulations in exam rooms of the sample veterinary
facilities are measured with analyzing the layout of the interior spaces.
Analysis of Material for Sample Veterinary Facilities:

• Defining types of finishing materials that are used on all surfaces of exam
rooms of the sample veterinary facilities.
• Grading materials used in the exam rooms with the Checklist of Suggested
Materials for Planning a Pet Hospital.
Analysis of Lighting for Sample Veterinary Facilities:

• Defining types of lighting that are used in the exam rooms of the sample
veterinary facilities
• Defining the size of openings in the exam rooms of the sample veterinary
facilities
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• Grading lightings of the exam rooms with the light standard stated at
Guidelines for Laboratory Animals by University of Minnesota
• Grading openings in the exam rooms which represent two alternate
considerations
Analysis of Noise for Sample Veterinary Facilities:

• Defining noise level by observing noise in exam rooms
• Grading noise in the exam rooms which represent two alternate
considerations
Analysis of Odor for Sample Veterinary Facilities:

• Defining types of ventilation that are used in the exam rooms of the
sample veterinary facilities
• Defining odor level by observing odor in exam rooms
• Grading odor in the exam rooms which represent two alternate
considerations
Analysis of Circulation for Sample Veterinary Facilities:

• Defining circulation paths in exam rooms by diagrams
5.4 Grading and Analysis Techniques
Grading process is done with evaluating the criteria. Criteria including Material,
Light, Noise and Odor are graded according to standards or the points given by
subjects. Analysis takes place for circulation. Circulations in exam rooms are
defined and evaluated with diagrams.
5.4.1 Grading Materials
Materials used in exam rooms are graded according to surfaces. The surfaces are
ceiling, floor and walls. A material on each surface is graded regarding with the
Checklist of Suggested Materials for Planning a Pet Hospital developed by Dan
100
Chapel (2004). 10 points is given to that material if it is convenient with the
Checklist. If the material is not valid for the Checklist, it receives 0 point. Similar
materials to those in checklist or several materials which are used together on
surfaces are evaluated between 0 and 10 points. Table 13 below shows the
Checklist of Suggested Materials for Planning an Exam Room of a Pet Hospital
which is developed by Dan Chapel.
Table 13. The Checklist of Suggested Materials for Planning an Exam Room in a
Pet Hospital
(Chapel, Dec. 2004. Finish Materials for Veterinary Hospitals, Veterinary Economics)
ROOMS MATERIALS

Exam Room
Sheet vinyl (minimum .080 gauge)
Floor
Exam Room

Exam Room Gypsum board with painted surface
Walls Gypsum board with Type II vinyl wall covering
Exam Room Lay-in type acoustical ceiling system (5/8'' acoustical panels and steel
Ceiling grid)
5.4.2 Grading Lighting
Diffuse lighting is considered as major lighting for exam rooms. Therefore diffuse
lighting is analyzed in the exam rooms for grading lightings. Lighting in exam
rooms is graded according to lighting fixtures and openings. The illumination of
the rooms by lighting fixtures is compared with the standards for housing and
inspecting animals stated at Guidelines for Laboratory Animals by University of
Minnesota. The openings of exam rooms are graded as giving 1 point to each 1
m2 of that opening. These grades are considered as they indicate only daylight
support to the lighting of the room whereas the fixtures provide the main
illumination to that area. Lighting fixtures are graded 10 points if the illumination
101
which they provide to the room is convenient with the illumination level stated at
the Guidelines. If it is not convenient with the Guidelines, lighting fixtures are
graded between 0 and 10 points.
Required volume of diffuse light in the exam rooms is determined to be in the

range of 130-325 lux according to The Guidelines for Laboratory Animals by
University of Minnesota (Cited on the website of RAR, 2003). In addition, lighting
requirements for animal rooms relating possible physical reactions in animals are
also discussed in Guide for the Care and Use of Laboratory Animals, the accepted
standard published by the National Academy of Sciences (NAS). The NAS Guide
calls for a basic illumination level of 30 foot-candles (or 325 lux) one meter above
the floor as sufficient for animal care without causing phototoxic reactions in most
animals (Bohn, 1998). Consequently necessary illumination level is determined to
be 325 lux which represents 10 points. Furthermore lighting fixtures which have
diffuse light level in the range of 150-325 and 325-500 lux are graded between 0
and 10 points. The fixtures out of these ranges are graded 0 point. Since lighting
levels over 500 lux mean glare whereas lighting levels below 150 lux mean
insufficient lighting.
5.4.3 Grading Noise
Noise in exam rooms is measured with observations. Exam rooms are monitored
by 3 subjects. Observations are graded over 10 points by subjects. 5 points is for
the tolerable level of sound in the room. 10 point represents the maximum noise
whereas 0 point means that there is no noise in the exam room. The noise level is
determined by averaging the grades of 3 subjects.
5.4.4 Grading Odor
Ventilation in exam rooms is the main point for measuring odor. Odor in exam
rooms is graded according to the observations and the openings for ventilation.
The openings of exam rooms are graded as giving 1 point to each 1 m2 of that
102
opening. These grades are compared with the grades of observations. Ventilation
fixtures are evaluated with openings as support for ventilation of that area. Exam
rooms are observed and graded by 3 subjects. Observations are graded over 10
points by these subjects. 5 points is for the tolerable level of odor in the room. 10
points represents the maximum odor whereas 0 point means that there is no odor
in the exam room.
5.4.5 Analyzing Circulation
Circulation affects work efficiency in exam rooms as well as in other sections of

the facility. Circulation paths are illustrated in plans to define circulation problems
in the exam rooms of sample veterinary facilities. In addition, the plans are
available to define the areas where personnel and clients use mostly in the exam
rooms. Circulations in the exam rooms which represent two alternate
considerations are analyzed with regard to these plans.
In plans, circulation paths are shown with curved lines (Figure 28). The curved
lines in blue color represent circulation paths regarding specific function of exam
rooms whereas the lines in red color represent circulation paths regarding other
functions of exam rooms. There are three symbols in plans to demonstrate
persons in the exam rooms (Figure 28). In addition, curved lines are illustrated in
exam room plans as connected to one of these three symbols. Thus connection
shows that curved line refers to that symbol. Symbols which represent persons in
exam rooms take place below.
103
Veterinary Practitioner Pet Owner 2nd/3rd Veterinary Practitioner
Or Veterinary Technician
As Assistant
Circulation Path
Figure 28. Symbols Which Are Illustrated in Exam Room Plans
5.5 Findings and Results
Findings and results of observations and surveys which are performed in the
sample facilities are grouped in tables according to exam rooms. Circulation plans
are also illustrated in this section.
104
5.5.1 Observations and Surveys

Table 14, 15, 16 present findings and results of observations and surveys which
are performed in the exam rooms of Ankara Veterinary Medical Center.
Table 14. Findings and Results of Observations and Surveys Which Are
Performed in the “Exam Room I” in Ankara Veterinary Medical Center
Odor Noise
ANKARA
VETERINARY
Surfaces Material Light
MEDICAL
CENTER
Ventilation
Observations
Observations
Plaster &
Ceiling 110x110
Paint
cm
opening
Openings
110x110 leaf of Subject Subject

cm window window 1 1
Ceramic Tile
hinged at
60x30 cm
the bottom
Floor Glaze,
edge 6 4
Plaster
points points
grout
1-) Plaster Subject Subject

& Paint 2 2
Exam (75% of the
Room I surface)
Wall 2 each
2-) Ground 5 3
60x60 cm
glassed points points
Florescent
partition Air
lamp unit
(25% of the Conditioner
Fixtures
with 4 light
surface) Mitsubishi
bar 18W54
Leather SRK Subject Subject
covered 328HENF 3 3
Total
metal exam
Illumination
table, metal
260 lux
Furniture counter,
4 3
metal and
points points
glass
shelves,
metal table
105
Performed in the “Exam Room II” in Ankara Veterinary Medical Center
Odor Noise
ANKARA
VETERINARY
MEDICAL
CENTER
Ventilation
Observations
Observations
Plaster & 110x110
Ceiling
Paint cm
opening
Openings
leaf of
110x110
window Subject Subject
cm window
Ceramic tile hinged at 1 1
60x30 cm the
Floor Glaze, bottom
edge 4 1
Plaster
points point
grout

& Paint 2 2
Exam (70% of the
Room II surface)
Wall 2-) Ground 4 each

glassed 60x60 cm 2 1
partition Florescent points point
(30% of the lamp unit
Fixtures
surface) with 4 light

__
bar 18W54
Leather Subject Subject
covered Total 3 3
metal exam Illumination
table, metal 670 lux
Furniture counter,
metal and 2 1
glass points point
shelves,
metal table
106
Performed in the “Exam Room III” in Ankara Veterinary Medical Center
Odor Noise
ANKARA
VETERINARY
MEDICAL
CENTER
Ventilation
Observations
Observations
Plaster &
Ceiling
Paint
110x110 cm
opening
Openings
leaf of
110x110 cm
window Subject Subject
window
hinged at 1 1
Ceramic tile the bottom
60x30 cm edge
Floor
Glaze, 2 1
Plaster grout points point

Exam & Paint 2 2
Room III (50% of the
surface)
Wall 1 each
2-) Ground 1 1
60x60 cm
glassed point point
Florescent
partition
lamp unit
(50% of the
Fixtures
with 4 light
surface) __
bar 18W54
Counter with Subject Subject
sink, leather 3 3
Total
covered metal
Illumination
exam table,
230 lux
Furniture metal
1 1
counter,
point point
metal and
glass shelves,
metal table
107
Table 17 and 18 present findings and results of observations and surveys which
are performed in the exam rooms of Beysukent Veterinary Clinic.
Performed in the “Exam Room I” in Beysukent Veterinary Clinic
Odor Noise
BEYSUKENT
VETERINARY Surfaces Material Light
CLINIC
Ventilation
Observations
Observations
Plaster &
Ceiling 1-) 2 each
Paint
1-) 2 each 65x65 cm
65x65 cm opening
Openings
window, leaf of
window, Subject Subject
2-) 65x190 1 1
Ceramic tile cm glass 2-) 65x190
33x33 cm door cm glass
Floor
Matt, door 2 3
Plaster grout points points
1-) Ceramic Subject Subject

tile 10x10 cm 2 2
Exam Glaze
Room I (90% of the
surface), 3 each
Wall Plaster grout 60x60 cm
Florescent 1 2
lamp unit point points
2-) Glass
brick with 4 light
Fixtures
(10% of the bar F18W54

__
surface) General
Electric Subject Subject
Metal exam 3 3
table, metal Total
counter with Illumination
Furniture a sink, metal 500 lux
shelves and 2 2
metal cabinet points points
for pharmacy
108
Performed in the “Exam Room II” in Beysukent Veterinary Clinic
Odor Noise
BEYSUKENT
CLINIC
Ventilation
Observations
Observations
Plaster &
Ceiling
Paint 1-) 65x65
cm
1-) 65x65
opening
cm window,
Openings leaf of
window, Subject Subject
2-) 65x190
1 1
cm glass
Ceramic tile 2-) 65x190
door
33x33 cm cm glass
Floor door
Matt, 3 2
Exam
Room II Subject Subject
2 2
Plaster & 1 each

Wall
Paint 60x30 cm 2 1
Florescent points points
lamp unit
with 2 light
Fixtures
bar 18W/765 __ Subject Subject

Osram 3 3
Metal exam
table, metal Total
Furniture cart, wooden Illumination
cabinet and 110 lux 2 1
sink points points
109
are performed in the exam rooms of Ankyra Animal Hospital.
Performed in the “Exam Room I” in Ankyra Animal Hospital
Odor Noise
ANKYRA
ANIMAL Surfaces Material Light
HOSPITAL
Ventilation
Observations
Observations
Plaster &
Ceiling
Paint
Openings
Subject Subject
__ __
1 1
Ceramic tile
33x33 cm
Floor
Glaze, 2 5
1-) Plaster & Subject Subject

Exam Paint (40% of 2 2
Room I the surface),
2-) Ceramic 1 each

Wall 60x60 cm
tile 14x14 cm 2 5
Glaze Florescent points points
(60% of the lamp unit with Air
4 light bar Conditioner
Fixtures
surface),
Plaster grout 18W54 Arcelik
Phillips MonoSplit Subject Subject
Metal cart for 4710 AA 3 3
EKG, Total
metal exam Illumination
Furniture table, metal 200 lux
fridge and 2 6
glass cabinet points points
for pharmacy
110
Performed in the “Exam Room II” in Ankyra Animal Hospital
Odor Noise
ANKYRA
HOSPITAL
Ventilation
Observations
Observations
Plaster &
Ceiling
Paint
Openings
Subject Subject
__ __
1 1
Ceramic tile
33x33 cm,
Floor Glaze,
Plaster grout 3 4
points points
1-) Plaster & Subject Subject

Paint (40% 2 2
Exam of the
Room II surface),
2-) Ceramic 1 each

Wall 60x60 cm
tile 14x14 2 3
cm Florescent points points
Glaze lamp unit Air
with 4 light Conditioner
Fixtures
(60% of the
surface), bar 18W54 Arcelik
Plaster grout Phillips MonoSplit
4710 AA Subject Subject
Wooden
Total 3 3
cabinet
Illumination
metal exam
200 lux
table, metal
Furniture
ultrasound 2 4
cart and points points
metal dental
unit
111
are performed in the exam rooms of Çayyolu Veterinary Clinic.
Performed in the “Exam Room I” in Çayyolu Veterinary Clinic
Odor Noise
ÇAYYOLU
CLINIC
Ventilation
Observations
Observations
Plaster &
Ceiling
Paint
1-) 65x110
Openings
cm window,
65x200 cm Subject Subject
glass door 1 1
2-) 65x200
cm glass door
Sheet vinyl
Floor
(PVC) 7 7
points points
Subject Subject
Exam 2 2
Room I
Plaster &
Wall 1 each
Paint 4 5
60x60 cm
lamp unit
with 4 light
Fixtures
Metal exam bar __ Subject Subject

table, metal TLD18W54 3 3
cage,
wooden Total
cabinet, Illumination
Furniture
glass 165 lux 5 4
tables, sink points points
and wooden
cabinet for
pharmacy
112
Performed in the “Exam Room II” in Çayyolu Veterinary Clinic
Odor Noise
ÇAYYOLU
CLINIC
Ventilation
Observations
Observations
Plaster &
Ceiling
Paint
50x110 cm
Openings 110x110 cm opening
Subject Subject
window leaf of
1 1
Wooden window
floor made
Floor of
30x5 cm 3 5
tiles points points
Exam
Subject Subject
Room II
2 2
Plaster &
Wall 1 each
Paint 1 4
bulb
23W800
Fixtures
Osram __
Subject Subject
Total 3 3
Metal exam
Illumination
tables,
43 lux
Furniture plastic
cabinets for 2 3
pharmacy points points
113
5.5.2 Circulation Plans

Figure 29, 30, 31 present circulation plans of exam rooms in Ankara Veterinary
Medical Center. “Exam Room I” and “Exam Room II” “Exam Room III” are the
exam rooms with specific function.
Figure 29. Circulation Plan of the “Exam Room I” (Exam Room with Specific
Function) in Ankara Veterinary Medical
Figure 30. Circulation Plan of the “Exam Room II” (Exam Room with Specific
114
Figure 31. Circulation Plan of the “Exam Room III” (Exam Room with Specific

Figure 32 and 33 present circulation plans of exam rooms in Beysukent Veterinary
Clinic. “Exam Room I” and “Exam Room II” are the exam rooms with specific
function.
Function) in Beysukent Veterinary Clinic
115
Figure 33. Circulation Plan of the “Exam Room II” (Exam Room with Specific
Function) in Beysukent Veterinary Clinic

Figure 34 and 35 present circulation plans of exam rooms in Ankyra Animal
Hospital. “Exam Room I” is the exam room with specific function whereas “Exam
Room II” stands as the exam room with multi-function.
Function) in Ankyra Animal Hospital
116
Figure 35. Circulation Plan of the “Exam Room II” (Exam Room with Multi-
Function: Emergency Care) in Ankyra Animal Hospital

Figure 36 and 37 present circulation plans of exam rooms in Çayyolu Veterinary
Clinic. “Exam Room I” and “Exam Room II” stand as the exam rooms with multi-
function.
Figure 36. Circulation Plan of the “Exam Room I” (Exam Room with Multi-
Function: X-ray and Animal Holding) in Çayyolu Veterinary Clinic
117
Figure 37. Circulation Plan of the “Exam Room II” (Exam Room with Multi-
Function: Surgery and Sterilization) in Çayyolu Veterinary Clinic
5.6 Evaluating Results
Regarding the findings and results, exam rooms of two alternate considerations
are graded. Grading depends upon different units. Points are given considering
these units such as square meter for openings and lux for fixtures of lighting.
Moreover lighting fixtures in exam rooms are graded according to the illumination
levels calculated by experts in lighting from Philips Company, Istanbul. On the
other hand, observations are made by three subjects who are an urban designer,
a teacher and an interior architect. Besides openings, ventilation fixtures in exam
rooms are accepted as a support to the rooms’ ventilation for eliminating odor.
Thus ventilation fixtures are illustrated as “+” in tables. Tables 23 to 31 show the
grades given according to criteria.
118
Table 23, 24, 25 present grades of the exam rooms in Ankara Veterinary Medical
Center;
Table 23. Grades of the “Exam Room I” in Ankara Veterinary Medical Center
ANKARA Odor Noise

VETERINARY
MEDICAL
Observations
Observations
CENTER Ventilation
0
Ceiling
points
Openings
Openings
1.2 1.2 Subjects’ Subjects’
points points Average Average
5 point point
Floor
Exam points
Room I
5 3.3
points points
Fixtures
Fixtures
7.5 6.8
Wall +
points points
Table 24. Grades of the “Exam Room II” in Ankara Veterinary Medical Center
ANKARA Odor Noise

VETERINARY
MEDICAL
CENTER Ventilation
Observations
Observations
0
Ceiling
points
Openings
Openings

5 point point
Floor
Exam points
Room II
2.6 1
points point
Fixtures
Fixtures
7 0
Wall __
points point
119
Table 25. Grades of the “Exam Room III” in Ankara Veterinary Medical Center
ANKARA Odor Noise

VETERINARY
MEDICAL
Ventilation
Observations
Observations
CENTER
0
Ceiling
points
Openings
Openings
Subjects’ Subjects’
1.2 1.2
Average Average
points points
point point
5
Floor
points
Exam
Room III
1.3 1
points point
Fixtures
Fixtures
5 5.3
Wall __
points points

Table 26 and 27 present grades of the exam rooms in Beysukent Veterinary
Clinic;
Table 26. Grades of the “Exam Room I” in Beysukent Veterinary Clinic
BEYSUKENT Odor Noise

CLINIC
Observations
Observations
Ventilation
0
Ceiling
points
Openings
Openings
2 2 Subjects’ Subjects’
2.5 point point
Floor
points
Exam
Room I
1.6 2.3
points points
Fixtures
Fixtures
0 1
Wall __
points point
120
Table 27. Grades of the “Exam Room II” in Beysukent Veterinary Clinic
BEYSUKENT Odor Noise

CLINIC Ventilation
Observations
Observations
0
Ceiling
points
Openings
Openings
2.5 point point
Floor
points
Exam
Room II
2.3 1.3
points points
Fixtures
Fixtures
10 0
Wall __
points point

Table 28 and 29 present grades of the exam rooms in Ankyra Animal Hospital;
Table 28. Grades of the “Exam Room I” in Ankyra Animal Hospital
ANKYRA Odor Noise

HOSPITAL Ventilation
Observations
Observations
0
Ceiling
points
Openings
Openings
0 0
Average Average
points points
point point
5
Floor
points
Exam
Room I
2 5.3
points points
Fixtures
Fixtures
4 3.8
Wall +
points points
121
Table 29. Grades of the “Exam Room II” in Ankyra Animal Hospital
ANKYRA Odor Noise

HOSPITAL Ventilation
Observations
Observations
0
Ceiling
points
Openings
Openings
0 0
Average Average
points points
point point
5
Floor
points
Exam
Room II
2.3 3.6
Fixtures points points
Fixtures
4 3.8
Wall +
points points

Table 30 and 31 present grades of the exam rooms in Çayyolu Veterinary Clinic;
Table 30. Grades of the “Exam Room I” in Çayyolu Veterinary Clinic
ÇAYYOLU Odor Noise

CLINIC Ventilation
Observations
Observations
0
Ceiling
points
Openings
Openings
2 1.3 Subjects’ Subjects’

10 point point
Floor
points
Exam
Room I
5.3 5.3
points points
Fixtures
Fixtures
10 1.8
Wall __
points points
122
Table 31. Grades of the “Exam Room II” in Çayyolu Veterinary Clinic
ÇAYYOLU Odor Noise

CLINIC Ventilation
Observations
Observations
0
Ceiling
points
Openings
Openings
0 point point
Floor
points
Exam
Room II
2 4
points points
Fixtures
Fixtures
10 0
Wall __
points point
When grades of finishing materials which are used on interior surfaces of the
sample veterinary facilities are analyzed, it is seen that none of the facilities use
proper materials on ceiling surfaces. Plaster and paint are used as finishing
material on concrete ceiling surfaces of all exam rooms. Therefore they are
graded 0 point. According to the Checklist developed by Dan Chapel (2004),
acoustical suspended ceiling which is made of acoustical panels and steel grids is
the necessary ceiling system for exam rooms (Table 13). The highest and the
lowest grades which are 10 and 0 are given for the materials used on floors in
multi-function exam rooms of Çayyolu Veterinary Clinic. The first exam room of
this facility is graded 10 points for sheet vinyl (Table 30) but the second room is
graded 0 point for wooden floor (Table 31). Regarding wall materials, 10 points
are given to the second exam room of Beysukent Veterinary Clinic due to plaster
and paint (Table 27) while the first room of this facility receives 0 point since
ceramic tile and glass brick are invalid for the Checklist (Table 26). Moreover both
multi-function exam rooms of Çayyolu Veterinary Clinic receive 10 points for their
wall surfaces due to plaster and paint.
123
Lighting in exam rooms is another concern for sample veterinary facilities. The
highest grade which is 6.8 points for lighting fixture is given to exam room with
specific function in Ankara Veterinary Medical Center (Table 23) while the
adjacent exam room with specific function receives the lowest grade which is 0
point due to level of light over limits (Table 24). These two rooms have the same
grade for openings which is 1.2 point that provides daylight moderately. Moreover
ground glassed partitions in these exam rooms are fairly useful for light
transmission from one room to another, however the material is not valid for
walls according to the Checklist developed by Dan Chapel. On the other hand, 2
points is the highest grade given for an opening and it is given to exam room with
specific function in Beysukent Veterinary Clinic (Table 26) and multi-function
exam room of Çayyolu Veterinary Clinic (Table 30). The openings in the exam
room of Beysukent Veterinary Clinic provide adequate level of daylight into the
room. Conversely, illumination in the same room with fixtures is graded 1 point
since the fixtures provide the room with high level of light (500 lux) which may
cause glare and phototoxic reactions in animals (Table 26). Lighting level is
graded 0 point in the second exam room of Beysukent Veterinary Clinic since
fixtures provide inadequate level of light into the room (Table 27). Although there
is no any opening for daylight in the exam rooms of Ankyra Animal Hospital,
lighting fixtures in both multi-function and specific function exam rooms of this
facility provide the same illumination which is 3.8 points (Table 28 and 29). Light
levels in these rooms are higher than other facilities except Ankara Veterinary
Medical Center (Table 23). In addition, while the first multi-function exam room in
Çayyolu Veterinary Clinic is graded 2 points as the highest grade for an opening,
the same room may have problem with artificial lighting which is graded 1.8
points (Table 30). The second exam room of the same facility receives 0 point
since the lighting fixtures provide inadequate level of light into the room (Table
31).
Odor in all exam rooms of the sample veterinary facilities except Çayyolu
Veterinary Clinic did not exceed tolerable limits. The highest grade which is 5.3
points is given to the first multi-function exam room in Çayyolu Veterinary Clinic
124
however the room is ventilated with openings moderately (Table 30). This room is
used also for holding animals besides its specific function. Therefore odor
becomes a problem in this multi-function exam room. Another problem with
regard to odor is designing an exam room close to laboratory in a veterinary
facility. The first exam room with specific function in Ankara Veterinary Medical
Center is located next to laboratory (Figure 20). Although the exam room is
ventilated with both an air-conditioner and an opening which is graded 1.2 points,
odor level in this room is just in tolerable limits and it is graded 5 points in
observations (Table 23). The third exam room with specific function in Ankara
Veterinary Medical Center is graded 1.3 points in observations which means the
minimum odor level in all veterinary facilities (Table 25). In addition, air-
conditioners in exam rooms of Ankyra Animal Hospital have an effect on odor
reduction in the rooms which has no opening for natural air circulation (Table 28
and 29).
Noise, similar to odor problem, is seen as another problem for multi-function

exam rooms. High level of sound is observed in most multi-function exam rooms
however the maximum noise is graded just above tolerable limits. The first multi-
function exam room in Çayyolu Veterinary Clinic is graded 5.3 (Table 30) and the
second one is graded 4 points (Table 31). Noise level in the first room seems as a
result of animal holding. Moreover the noise in the first room of this facility has an
effect on the noise in the second exam room. Similar situation is observed in
Ankyra Animal Hospital. Although dwelling zone is designed in basement floor of
the facility, noise generated in basement floor affects the noise level in both exam
rooms of Ankyra Animal Hospital. Exam room with specific function in this facility
is graded 5.3 points (Table 28) while multi-function exam room receives 3.6
points (Table 29).
As it is seen in diagrams, work efficiency in exam rooms is affected from size of

the room, design in the room and some extra functions of the room. The plan of
the first exam room in Beysukent Veterinary Clinic shows that the circulation of
assistant is extremely affected from design in the room (Figure 32). All
125
equipments and tools are located in immobile furniture which is designed at one
side of the room. On the other hand, exam table is located at other side of the
room. Therefore this design for the room makes walkway of the assistant working
around the table longer and creates unnecessary circulation. Similar design
approach is seen in the third exam room of Ankara Veterinary Medical Center
(Figure 31). But design in this room helps assistant and veterinary practitioner to
reach the tools and equipments in immobile furniture from exam table. Size of the
room is the advantage for the personnel working in this room. One of the
solutions to avoid unnecessary circulations is to use mobile furniture. Carts are
useful to carry tools and equipments such as EKG, ultrasound, mini-fridge and
dental units as it is seen in the exam room with specific function in Ankyra Animal
Hospital (Figure 34). When the multi-function exam room in Ankyra Animal
Hospital is used for emergency care as a second function, two assistants and a
veterinary practitioner work together (Figure 35). Thus position of the exam table
is changed to allow second assistant move in the room. While the first assistant
helps the doctor, the second assistant makes three way circulations. When the
room is used for the second function, circulation becomes dense. Dental unit is
not used often for emergency cases in multi-function exam room in Ankyra
Animal Hospital. Even though dental unit is mobile, location of this equipment
may create unnecessary circulation. This affects the room when it is used for its
specific function as well. On the other hand, size of the first exam room in
Çayyolu Veterinary Clinic is the major problem for personnel to use the room with
all functions together (Figure 36). While the cage for animal holding and X-ray
unit occupy a lot of space in the room, they cause extra circulations for the
personnel as well. Plans show that when X-ray unit is in use, interruptions in
circulation occur in this exam room. If extra functions are eliminated, circulations
will not be interrupted. The second exam room is also used for other functions as
well as the first room (Figure 37). The room is used for sterilization and
operations besides its specific function. Considering that sterilization unit is not
used as often as other equipments during medical care to animals, circulations in
the room are reasonable. On the other hand, it should not be ignored that the
operation room needs to be designed in a specific area separately. Therefore the
126
second room of Çayyolu Veterinary Clinic needs to be used as an exam room
basically.
5.7 Comparison of Multi-Function Exam Rooms with Specific Function

Exam Rooms
The grades are presented in Table 32 and 33 according to multi-function exam

rooms and exam rooms with specific function. These are the grades of two
alternate considerations. Multi-function exam rooms include the second exam
room of Ankyra Animal Hospital and both exam rooms of Çayyolu Veterinary
Clinic. Exam rooms with specific function include exam rooms of Ankara
Veterinary Medical Center, Beysukent Veterinary Clinic and the first exam room of
Ankyra Animal Hospital.
Table 32. Grades of Exam Rooms with Multi-Function
Odor Noise
EXAM ROOMS
WITH MULTI- Surfaces Material Light
FUNCTION
Ventilation Observations
Observations
0
Ceiling
points
Openings
Openings
1 0.6 Average Average

points points point point
5
Floor
Exam points
Rooms
3.2 4.3
Equipments
Equipments
points points
8
Wall 1.9
points +
points
127
Table 33. Grades of Exam Rooms with Specific Function
EXAM ROOMS Odor Noise

WITH A
SPECIFIC
FUNCTION
Ventilation
Observations
Observations
0
Ceiling
points
Openings
Openings
1.2 1.2 Average Average
points points point point
4.2
Floor
points
Exam
Rooms
2.5 2.4
Equipments
Equipments
points points
5.6
Wall 2.8
points ++
points
With regard to materials, Table 32 and 33 show that exam rooms of both
considerations are unsuccessful in ceiling materials. Acoustical suspended ceiling
should be considered in all exam rooms. Furthermore this ceiling system provides
required space for equipments of ventilation and lighting besides it minimizes
noise level in the rooms. Multi-function exam rooms seem more successful than
exam rooms with specific function in material preferences for floors and walls
(Table 32). However the grades of multi-function exam rooms for floors are
necessary to be higher considering that the materials in these exam rooms may
wear out quicker than other places.
Inadequate lighting is the problem which is observed in the exam rooms of both
considerations. General lighting level in exam rooms with specific function is
slightly higher than multi-function exam rooms (Table 33). Diffuse lighting level in
all exam rooms is either higher than limits or lower than limits. Multi-function
128
exam rooms include lighting levels which is lower than limits whereas the exam
rooms with specific function mostly contain higher lighting level than limits.
It is observed that odors in the exam rooms of both considerations do not exceed
tolerable limit. Exam rooms with specific function include more openings and
ventilation fixtures (Table 33). Therefore odor levels in these rooms are lower
than the odor levels in multi-function exam rooms. Moreover multi-function exam
rooms have a high risk to produce more odors in order that they are required to
be ventilated well accordingly.
When the exam rooms of both considerations are compared with each other
regarding noise levels, multi-function exam rooms suffer from noise more than
exam rooms with specific function (Table 32). Multi-function exam rooms have
such problems to control noise level. If these rooms include animal holding
within, noise may become a major problem together with odor. Consequently the
type of extra function which a room includes is very important to avoid these
problems.
Circulation paths in plans show that the main problem which occurs in circulation
is designs in the exam rooms. Location of immobile furniture in most rooms
causes unnecessary circulations for personnel. This is the problem also for exam
rooms with specific function. Multi-function means more circulation in the rooms.
It is seen that multi-function exam rooms try to avoid this problem by changing
the position of some furniture according to different functions of the room.
Another solution to avoid dense circulation is to use more immobile furniture such
as carts which carry tools, equipments and several units. The exam rooms with
specific function may seem they have an advantage to solve circulation problems
but location of immobile furniture needs to be the point to be paid attention in
design of all exam rooms.
129
5.8 Discussion
This study shows that material choice and lighting are the common problems
which are mostly observed in the exam rooms of both considerations. On the
other hand, odor, noise and most circulation problems are observed mainly in the
multi-function exam rooms. Ceiling surface seems primarily ignored in all exam
rooms of the sample veterinary facilities. Acoustical suspended ceiling generates
the greatest problem for the facilities which were rented or bought. Since the
ceilings were not designed accordingly, this ceiling system becomes difficult to be
applied. Considering that this ceiling system may include ventilation and lighting
fixtures within, exam rooms without acoustical suspended ceiling system may be
subjected to the problems of odor, noise and lighting. Multi-function exam rooms
may be preferred considering that they provide space efficiency. Unless
circulation paths are organized well for all functions of the room, multi-function
exam rooms reduce the work efficiency in companion animal facilities.
An ideal exam room for veterinary practitioners who plan to set up a companion
animal facility in Turkey is an exam room with a specific function unless they have
a chance to build their own buildings. As it is described in the study, multi-
function exam rooms seem to have high risk in creating problems especially the
problems of odor, noise and circulation. Unfortunately most of the veterinary
practitioners practice their work in the facilities which they rented or bought.
Therefore designs in exam rooms of these facilities are limited by constructions
and depend on the conditions of the buildings. Because of the limited spaces in
the facility, pet hospitals may have to contain multi-purpose rooms such as multi-
function exam rooms. This is the main reason of such problems which occur in
multi-function exam rooms in Turkey. Multi-function exam rooms should be
designed in design of veterinary facilities. This is the most effective way to avoid
the problems and therefore exam rooms may function well for multi-purposes.
Otherwise, veterinarians and designers should consider and prefer exam rooms
with specific function for the buildings which were rented or bought.
130
CHAPTER 6
CONCLUSION
By means of this study, factors affecting the design of a pet hospital, its
importance, and the points to be taken into consideration are explained.
Designers and veterinarians must be aware of the factors that affect the
productivity of such facilities. In connection with the issues mentioned above,
human, animal and environmental health and safety are related with this matter
as well. Therefore planers must make all effort in designing pet hospitals.
There are some utmost important factors which affect design of pet hospitals and
elimination of potential problems. Location is the first issue to be analyzed in
hospital planning. Locations must be selected in such places where people may
easily reach. Second important factor is the exterior environment. This reflects
the quality and profession of the utility. Interior factors of pet hospitals include
some vital points. Noise is one of the important point and be regarded. Noise
bothers and interrupts customers and personnel as well as animals which are
more sensitive than human beings. Another point is odor matter. Therefore
designers are responsible to establish facilities to control the odor and noise level
in pet hospitals. Lighting is also vital important in view of pets and personnel
working there in. Design of lightings influences on performance of those people.
Lighting cycle and amount is to be planned as to be convenient with pet biology.
131
Ventilation of pet hospitals is required for a pleasant and comfortable
environment. Heat and moisture must be kept by ventilation systems to provide
utmost adoptable living area for pets and people. In addition to prevent people
from sick-building syndrome which is caused by interior air pollution, ventilation
systems should never be denied. Within the interior factors; human, pet, material,
supply items and waste circulation must be studied as required by pet hospital
planners. False circulation may cause infection and contagious disease as well as
reduction in personnel efficiency. Selection of appropriate materials is another
important factor in view of neatness, cleanliness and maintenance field. This fact
will reduce spread of contagious diseases and will help in quick healing of pets. In
addition, this will also help in providing ambiance of customers and creating warm
environment.
Apart from above, the following considerations need to be viewed in designing

pet hospitals. Such considerations must be studied under the headlines “greeting
zone”, “working zone” and “dwelling zone”. Greeting zone is the most significant
area in pet hospitals. This area involves all sections of the hospital with regard to
customers.
Exam room is the most important section to be reviewed. Because this shows the
quality of the service to be provided and give impression to the customers as
cited in the case study. However, especially in Turkey, the exam room is the
troublesome area in pet hospitals. Exam rooms have been analyzed in view of the
most complicated problems in the case study. Other sections in the hospital may
be analyzed in different case studies.
Working zone is the heart of pet hospitals. Designers must very well organize this
section for inter-communication with other zones and circulation purposes. Design
of dwelling zone should include daily maintenance, cleanliness and must insure
132
comfort and peace of pets. This will also provide quick recovery and healthiness
of patients.
In conclusion, pet hospitals have an important role in common health and

environment policy of the nation. Therefore designers must be very conscientious
in improving their projects. This study can be utilized if required as a source in
planning animal health care facilities. Such facilities will enhance people’s view
about the environment and health care as well.
Some future implications can be the first to point out the main concerns about
pets in Turkey. By this way it may become possible to suggest some solutions to
veterinary clinics. Credit given to animals is assumed as the credits given to
welfare of mankind and people. Therefore designers bear a great responsibility in
planning animal health care facilities.
133
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Functional Approaches To Pet Hospital Design

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What is the purpose of this thesis?

What is the purpose of this thesis?

What factors need to be considered in designing pet hospitals?

What factors need to be considered in designing pet hospitals?

FUNCTIONAL APPROACHES TO PET HOSPITAL DESIGN:

A COMPARATIVE ANALYSIS ON EXAM ROOMS IN ANKARA

TURGUT EFE BAŞTÜRK

IN PARTIAL FULFILLMENT OF THE REQUIREMENTS

Name, Last Name: Turgut Efe Baştürk

FUNCTIONAL APPROACHES TO PET HOSPITAL DESIGN:

Baştürk, Turgut Efe

September 2006, 133 pages

Keywords: Companion animal, health, veterinary medicine, pet hospitals.

EVCİL HAYVAN HASTANESİ TASARIMINA FONKSİYONEL YAKLAŞIMLAR;

Baştürk, Turgut Efe

Eylül 2006, 133 sayfa

Bu tezin amacı, evcil hayvan hastanelerinin tasarlanmasında göz önüne alınması

Anahtar Kelimeler: Evcil hayvan, sağlık, veterinerlik hekimliği, evcil hayvan

I wish to express my deepest gratitude to my supervisor Asst. Prof. Dr. G. Ufuk

The technical assistance of the personnel in Ankara Veterinary Medical Center,

STATEMENT OF NON-PLAGIARISM..................................................... iii

Table 1 Sections of Companion Animal Hospital…………..…....…………….... 11

Figure 1 Waiting Alcoves for Cat and Dog Owners……………………………….. 58

When veterinary is considered in Turkey, it is seen that veterinary profession

1.1 The History

Before expanding on companion animal facilities, the role of animals in people’s

1.1.1 The History of Veterinary Medicine in the West

1.1.2 The History of Veterinary Medicine in Turkey

Veterinary education in Turkey was initiated by the guidance of a Prussian military

1.2 The Definition of Veterinary and Its Purpose

Veterinarians in clinical practice diagnose animal health problems, vaccinate

Practitioners of Veterinary Medicine: Veterinary practitioners are medical

Today's veterinarians are members of an important health profession. In taking

At this point, it would be appropriate to discuss veterinary facilities in Turkey in

VETERINARY FACILITIES IN TURKEY

Most of the veterinary facilities take place as companion animal facilities in

2.1 Types of Veterinary Facilities

Animal Medical Examination Office “Muayenehane”: It is a veterinary job site

Animal Policlinic “Poliklinik”: It is the combination of medical examination offices

2.2 Pet Hospital

2.2.1 Sections of Pet Hospitals

Pet hospitals in Turkey generally consist of the sections indicated below:

• Chief Supervisor Office

These functions and sections of companion animal hospitals are presented in

Sections of Pet Hospital

Pet hospital has an office for veterinary medical doctor (VMD)

This section consists of a room for animal care personnel, a

Showers and WC This section is arranged for hospital personnel.

This section is arranged for animal owners. It must be large

This section is only for those animals in emergency case and

Animals are partly or entirely anesthetized and operated in this

Sections of Pet Hospital

This room must be large enough to include all radiological

Pharmacy This section is so arranged for medicines made available.

Physical Exam: The veterinarian performs a thorough physical exam in the

X-rays (Radiographs): If there is any indication of arthritis, abnormal aspects of

FACTORS AFFECTING PET HOSPITAL

Adelaide veterinarian John Hamilton emphasizes several issues in design work.

According to E. John Knapp (2000), a maximum of 3,2 kilometers is the general