Action Plan Loss & Breakages

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OBJECTIVE ACTION PLAN REMARKS

To Reduce Lost & Breakages POINT PROCEDURE


To storage for chinaware, glassware & cuttlery. Need civil construction
1 Equipment storage @1st Floor
Responsible by Steward Crew
sweward crew will provide equipment according
events needed, base on BEO / Memo

receive and store items that have been used


after the event
Every item to be used, must use a form that has
been approved by the FB leader

Outlets equipment type Differentiate the types of models, brands of


2 equipment between banquet, pandawa &
differentiate.
restaurant.
Each outlet is responsible for their respective
equipment

Do periodic inventory ( weekly or daily )


Fully responsible for the equipment

3 Room Service / Equipment request only provide what guests need


Do record equipment base on room number

Fully responsible for the equipment and always


handling over to the next shift.
Start using plastic material ( disposal )

4 Employee Behaviour No use items used for guests

always record and report if there is loss or broken


in accordance with the procedure

Replace damaged items when staff do


carelessness and punishment

Always record and report if there is loss or


broken in accordance with the procedure

Memo from FBM to all Dept for not allowed


using guest equipment
5 Record and Report discipline to report in writing on the L&B daily
report

take responsibility and compensate if the staff


performs negligence that results in equipment
damage

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