Workflow
Workflow
Workflow
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Task group TG20000015 This task group contains all work ow objects that apply to the
work ow scenarios for maintenance noti cations.
Business object BUS2038 (Maintenance Noti cation) A maintenance noti cation corresponds to the business object type
BUS2038 . A maintenance noti cation is identi ed by the
noti cation number (key eld).
You can nd the attributes, methods, and events for object type
BUS2038 in the Business Object Repository of the SAP system.
Standard tasks: These are single-step task, which refer to an object method. This
task is assigned to the people or departments who are authorized
TS20000545(process new noti cation) to process the object.
Work ow template WS20000317 This template contains the de nitions of the work ow task for this
work ow scenario. You can use this work ow template to notify the
people responsible that a maintenance noti cation has been
triggered. The triggering events for this work ow template are
CREATED and INPROCESSAGAIN.
Standard role AC00000171 This is the standard role for maintenance noti cations.
The role resolution (de ned in the standard role de nition) s used
to determine who is responsible for the processing of a
maintenance noti cation.
Purpose
The work ow template for this process is started when you create a new maintenance noti cation.
Process Flow
1. The system triggers one of the following events for business object BUS2038 (maintenance noti cation):
1. The triggering event starts the work ow template WS2000317 and the linked process as described in the following
graphic.
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Note
The standard tasks in this process are valid from Release 4.6.
Use
The application-speci c Customizing settings, which you must make to process this work ow template, are described here.
Prerequisites
All the general Customizing settings, which are required for the SAP Business Work ow component to be used, have been
made.
Activities
Make the following settings in Customizing:
1. Set up the organizational structure and thereby determine your organizational units:
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Basis Business Management SAP Business Work ow Edit Organizational Structure
Plant Maintenance and Customer Service Maintenance and Service Processing Noti cations Set Work ow for
Maintenance Noti cations Assign Agents to Tasks
1. Activate the link between triggering event (CREATED, INPROCESSAGAIN) and work ow template WS20000317:
Plant Maintenance and Customer Service Maintenance and Service Processing Noti cations Set Work ow for
Maintenance Noti cations Activate Event Linkage
Caution
For step three, make sure that you activate the event linkage for the work ow template and not for the standard task.
Use
This work ow is used to inform the people or departments responsible automatically that a series of tasks must be executed in
the following order:
1. Processing of a newly created maintenance noti cation (noti cation status Outstanding )
1. Processing of a maintenance noti cation with outstanding tasks (noti cation status In process )
The person(s) or department(s) responsible receive a mail (work item) in their inbox informing them of the tasks to be
performed.
Activities
System Activities
If a maintenance noti cation is created or put in process again, then the SAP Business Work ow automatically ensures that:
1. A work item is sent to the work center for the person(s) or department(s) responsible
User Activities
As the person responsible for a work item, you have the following options:
Processing a work item as a work ow To see the work item, choose Office Inbox . You have the
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following processing options:
You can process the work item by double clicking on it. The
transaction for changing a maintenance noti cation
appears.
You can call up another screen for the work item, to obtain
an overview of outstanding and completed tasks.
Processing a maintenance noti cation manually using a worklist If you process a maintenance noti cation manually (outside of the
work ow), all the changes to the noti cation are also considered in
the work ow process.
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