Mombasa County Government

eServices System Guide

Contents

1.1 About the Document ........................................................................................................................ 3

1.1.1 Purpose of the Document ......................................................................................................... 3
1.1.2 Scope of the Document ............................................................................................................ 3
1.1.3 Intended Audience .................................................................................................................... 3
1.2 About Mombasa eServices System ................................................................................................... 3
2.1 Accessing the Application ................................................................................................................. 4
2.1.1 Register ..................................................................................................................................... 4
2.1.2 Log In ......................................................................................................................................... 5
2.1.3 Add Business ............................................................................................................................. 5
2.1.4 Make Application ...................................................................................................................... 6
2.1.5 My Services ............................................................................................................................... 6
2.1.6 My Bills ...................................................................................................................................... 6
2.1.7 Messages ................................................................................................................................... 6
2.1.8 Help ........................................................................................................................................... 6
2.1.9 Guide ......................................................................................................................................... 6
3.1 Submitting an Application................................................................................................................. 7
3.1.1 Single Business Permit Registration (New Business) ................................................................ 7
3.1.2 Update Business Details ............................................................................................................ 8
3.1.3 Close of Business Request ......................................................................................................... 8
3.1.4 Outdoor Advertising License ..................................................................................................... 9
3.1.5 Alcoholic Drink License ........................................................................................................... 10
4.1 Invoices ........................................................................................................................................... 12

Mombasa eServices System 1

 4.1.1 View Invoice ............................................................................................................................ 12
4.1.2 Pay Invoice .............................................................................................................................. 12
5.1 Accessing Permits ........................................................................................................................... 15

Mombasa eServices System 2

1 Introduction

1.1 About the Document

This user manual provides a guideline of the functionalities of the eServices system for Mombasa County
Government in an easy-to-use format. Following the system flow, it works by listing the step-by-step
procedure of executing the processes automated by the application, combined with an extensive use of
application screenshots, cross-references, and supplementary notes. All this is meant to give you a good
understanding of the application and to provide you with comprehensive support in handling it.

1.1.1 Purpose of the Document

The purpose of the document is to give assistance to the user (Citizen) when using the Mombasa
eServices system. Its focus is to provide a simple, easy-to-use reference that will help users to navigate
the critical areas of the system.

1.1.2 Scope of the Document

Scope of this document depends on the eServices System for Mombasa County Government.

1.1.3 Intended Audience

Audience Description

A registered user, who can access the system and can submit
Citizen / Client any application.

1.2 About Mombasa eServices System

Mombasa eServices System will allow users to submit online applications for Single Business permits,
outdoor advertising and alcoholic drinks licenses . A submitted application undergoes different phases
and permits are generated against respective application for specific business. Mombasa eServices
System also provides the ability to submit applications to update business details or requests for closure
of business.

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2 Getting Started

2.1 Accessing the Application

Access the application by typing the following Uniform Resource Locator (URL)/ link in address bar of
your browser: sbp.mombasa.sasalog.com

The system will redirect to the Mombasa eServices System homepage with links for ‘Home’, ‘About’
‘FAQ’ and ‘Contacts’.

Figure 1: Homepage

2.1.1 Register

Users will require an eCitizen account for authentication before making an application. For users
without an existing eCitizen account, click on the REGISTER button.

The system will redirect to the e-Citizen website. Follow the steps provided to create a new account.

To register Click on ‘REGISTER’ button.

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2.1.2 Log In

For users with an existing eCitizen account, click on the LOGIN button. The system will redirect to the e-
Citizen website:

To log in Click on ‘LOGIN’ button.

Figure 2: eCitizen login page

Enter email address or ID number in the text field provided against ‘Email Address or ID Number’ label.
Enter Password in text field provided against ‘Password’ label then click on the ‘LOGIN’ button.

The system will redirect to the system dashboard with tabs for ‘Dashboard’, ‘Add Business’, ‘Make
Application’, ‘My Services’, ‘My Bills’, ‘Messages’ and ‘Help’.

2.1.3 Add Business

Allows application for single business permit for your business.

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2.1.4 Make Application

Allows applications for ‘Update of Business Details’, ‘Close of Business’, ‘Outdoor Advertising License’
and ‘Alcoholic Drink License’ for your business.

Figure 3: Business Applications

2.1.5 My Services

Lists all permits and certificates that have been issued for your business.

2.1.6 My Bills

Lists all invoices issued from applications made.

2.1.7 Messages

Displays messages from reviewers regarding submitted applications.

2.1.8 Help

Lists all permits and certificates that have been issued to you for download.

2.1.9 Guide

Access system tour guide

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3 Making Application

3.1 Submitting an Application

You can submit applications for Single Business Permit, Update of Business Details, Close of Business,
Outdoor Advertising License and Alcoholic Drinks License.

3.1.1 Single Business Permit Registration (New Business)

A registered applicant will be able to submit an application for a single business permit and make
payments against the application. To access the online form, click on the ‘Add Business’ tab and fill the
online form provided.

Figure 4: SBP Application Form

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After filling the online form, you can review the information and make changes, if required. To edit your
application, click on the ‘Previous’ button, makes edits and then submit the application.

Payment is made against the activity code selected in the Business Information section. After successful
payment using the e-payment platform, the Provisional Certificate will be issued. You can also print the
Provisional Certificate.

3.1.2 Update Business Details

A registered applicant will be able to submit an application for update of business details. To access the
online form, click on the ‘Update Business Details’ link under ‘Make Application’ tab and fill the online
form provided.

Figure 5: Update Business Details

Provide the details as required through the guided steps. After filling the online form, you can review
the information and make changes, if required. To edit your application, click on the ‘Previous’ button,
makes edits and then submit the application.

3.1.3 Close of Business Request

A registered applicant will be able to submit a request for close of business. To access the online form,
click on the ‘Close of Business Request’ link under ‘Make Application’ tab and fill the online form
provided.

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 Figure 6: Close of Business Request

Provide the details as required through the guided steps. After filling the online form, you can review
the information and make changes, if required. To edit your application, click on the ‘Previous’ button,
makes edits and then submit the application.

3.1.4 Outdoor Advertising License

A registered applicant will be able to submit an application for Outdoor Advertising License and make
payments against the application. To access the online form, click on the ‘Application for Outdoor
Advertising License’ link under ‘Make Application’ tab and fill the online form provided.

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 Figure 7: Outdoor Advertising License

Provide the details as required through the guided steps. After filling the online form, you can review
the information and make changes, if required. To edit your application, click on the ‘Previous’ button,
makes edits and then submit the application.

3.1.5 Alcoholic Drink License

A registered applicant will be able to submit an application for Alcoholic Drink License and make
payments against the application. To access the online form, click on the ‘Application for Alcoholic
Drink License’ link under ‘Make Application’ tab and fill the online form provided.

Mombasa eServices System 10

 Figure 8: Alcoholic Drinks License

Provide the details as required through the guided steps. After filling the online form, you can review
the information and make changes, if required. To edit your application, click on the ‘Previous’ button,
makes edits and then submit the application.

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4 Billing and Invoicing

4.1 Invoices

Invoices are generated automatically after submitting applications.

4.1.1 View Invoice

Once an application has successfully been submitted, an alert pops up on the screen with a link provided
to view the invoice. The alert remains on the dashboard until the invoice is paid. Click on the link
provided to view the invoice.

Figure 9: Invoice Alert

You can also access your invoices under ‘My Services’ or ‘My Bills’ tab and then clicking on the ‘View’
button. Alternatively, there is a quick access tab provided on the dashboard under ‘Recent Services’ and
‘Recent Bills.’

4.1.2 Pay Invoice

Payment is made by clicking on the ‘Make Payment’ button at the bottom of the invoice. The payment
status of the invoice is shown on the top right-hand corner of the invoice. Unpaid invoices have the
status displayed as ‘INVOICE NOT PAID.’

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 Figure 10: Unpaid Invoice

There are various modes of payment available to applicants. Once payment is successfully made, the
invoice status is displayed as ‘INVOICE PAID.’

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 Figure 11: Paid Invoice

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5 Permits

5.1 Accessing Permits

Once applications have been successfully submitted and payment made against invoices generated, the
provisional single business permit is available immediately. The fire certificate and single business
permits are available following the process of review and inspection by the County Government of
Mombasa.

To access permits, click the ‘View’ button under ‘My Services’ tab. Only approved applications will have
the fire certificate and final single business permits available for viewing and downloading.

Click on the ‘Permits’ tab to view permits issued for a particular application.

Figure 12: Permits

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