Coaching and Mentoring For Managers

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Coaching and Mentoring for Managers

Course Overview
Part of your responsibility as a manager is to boost employee performance-and what better way to do
that than through coaching and mentoring? Developing your skills as a coach and mentor will help
you solve existing performance problems and develop employee capabilities. This book will help
you identify the individuals who could benefit from coaching and mentoring and know the steps to
take to do it right.
This workshop is designed to develop the role of managers (team leaders) as coaches, counsellors
and effective motivators. This training goes beyond traditional management skills to teach team
leaders to tap the potential, wisdom and rich experience which resides in every workforce and,
likewise, to ensure that team members are receiving the full benefit of their leader’s insight and
experience. The techniques of coaching and mentoring provide the emotional nourishment and
energy needed to transform team members and carry forward the best traditions the company. An
entire value system is communicated throughout an organization by those who mentor others. This is
the same way values and ethics are shared in a family – by work and deed. Mentoring is an effective
vehicle for driving your strategy and gaining a competitive edge.

Course Objectives
At the end of this workshop, delegates will be able to:
- Increase their self-reliance
- Optimize resources
- Guide, coach and mentor team members
- Release the potential of others
- Create a talent pool
- Increase productivity
- Increase profitability
Training Methodology
This training workshop is designed to be interactive and participative. Delegates will be given opportunities
to actively participate in workshop activities. The following techniques and tools will be used:
- Individual and Group Work
- Role Plays, Peer Group Sharing
- Mentoring techniques and templates
- Videos
- Observation and Feedback
- Mini lectures and debriefing by facilitator
- Participant Workbook
Course Outline
1. Introduction to Coaching and Mentoring
- Exploding the myths surrounding coaching
- Benefits of coaching and mentoring
- The role of a coach and mentor
- How to avoid everyday interference that takes your time away from coaching people to achieve results
- How motivation works
- The difference between mentoring, coaching, directing, supporting & delegating, and learning
when it is necessary to apply them
2. Creating the Future
- Recognising the critical need for mentors
- Assessing one’s mentoring skills and planning for improvement
- Identifying one’s mentoring style and the necessary style modifications for greater mentoring
effectiveness.
3. Couching and Monitoring
- Role and Responsibilities of a Coach
- Role and Responsibilities of a Coaches
- Role and Responsibilities of a Mentor
- Role and Responsibilities of a Mentee

4. Establishing a Climate of Trust, Credibility, and Rapport


5. Preparing to Coach – Keep Your Eyes, Ears, and Mind Open
-  Begin with Observation
-  Create and Test Your Hypothesis
-  Listen Carefully

-  Estimate the Probability of Improvement


-  Ask the Employee to Prepare
- Discussion – Where Minds Meet
-  Discuss Your Observations
-  Be an Active Listener
-  Listen for the Emotions Behind the Words
-  Move Discussion to Causes
6. Active Coaching and Follow-Up –
- Getting Down to Business
-  Obtain Agreement on Goals
-  Create an Action Plan
-  Begin Coaching
-  Give and Receive Feedback
-  Adopt an Appropriate Approach
-  Always Follow Up

7. Becoming a Better Coach – Beyond the Basics


-  Conserve Time and Energy
-  Create the Right Climate
-  Avoid These Common Mistakes
-  Understand the Challenge of Team Coaching
-  Practice Makes Perfect

8. Mentoring and Management – Developing Human Assets


-  Mentoring Versus Coaching
-  The Benefits and Costs of Mentoring
-  Who Should Have a Mentor?

9. Mentoring in Action
- Mentoring suggestions
- The first meeting
- Between first and second meetings
- The second meeting
- The Experiential learning cycle
- Model discussions
- Frequent questions asked by mentors
- Duration of mentoring
- End of relationships

10. Being an Effective Mentor – And a Receptive Protégé


-  Characteristics of Effective Mentors
-  How to Mentor Well
-  For Protégés: How to Make the Most of
- Mentoring

11. Women and Minorities – Special Mentoring Challenges


- Challenges for Female Employees
- Beyond Traditional Mentoring
-  Mentoring Peer-to-Peer
-  Network Mentoring

12. Putting Learning into Practice


- Building a bank of great coaching questions
- Demonstration of what has been taught in a live coaching/mentoring meeting
- Individual feedback from a professional coach
- Creating SMART action plans
- Getting started as a work coach/mentor
- Group review and feedback on new learning
- Action steps for new coaches

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