Poonam Chopra
Poonam Chopra
Poonam Chopra
An Accomplished Human Resource Executive with proven expertise within Generalist role with the
Banking and Financial services and BPO sector. Exposure towards New Setups, Policy formulation,
Employee Engagement, Grievance Procedure, Retention Approaches, Performance Management,
Talent Management and Reward and Recognition.
EXPERIENCE
2. Internal advisory & coaching to management on people-related issues and escalation incase not
resolved at the First Level
- Analyze HR and business data with the support of the Business Manager, communicate the
meaning to managers and identify key HR action items and ensure implementation.
- Work with BU Head to identify people-related improvement areas that enhance productivity
and profitability of the BU through Learning and Development Activities.
- Horizontal & vertical SMART objective alignment meetings; rating discussions & calibration
sessions
- Decision taking on on-cycle and off-cycle promotion and bonus payments
- Ensure smooth implementation of the Performance Management Process and liaison with the
C & B for monthly and annual activities and conduct Individual performance discussions with
employees
3. Ensure high quality end-to-end HR processes delivered to the business
- Ensure implementation of new processes and tools into the business
- Ensure implementation of all policies in partnership with the specialists and HR Services.
- Manage relationships between business, specialists and HRS for the location, and ensure
appropriate action is taken in case there is an expectation gap in the delivery of HR services.
4. Ensure designing, Implementing and maintaining the entire R&R process for all employees
- Devising the R&R grid for employees as per the hierarchy and productivity of an employee
- Timely Recognition events to ensure smooth functioning of the R&R grid
Previous Role – Commercial and Corporate Banking – Human Resource Management including
Recruitment, Employee Engagement, Grievance Procedure, Retention Approaches, Performance Management,
Talent Management and Reward and Recognition
Reliance Mutual Fund – Reliance Capital Asset Management Pvt Ltd Company
Manager – Human Resources – North, - Since April 2008 till July 2009
Reason of Leaving – Mandatory movement from Delhi to Mumbai, since Zonal Structure was dissolved
My Job Responsibilities include:
1. Setting up the Learning and development Department at the Zonal Level and Identifying
opportunities for employees throughout their employee Life cycle
- Identify Training needs of employees at each level and customize the Training Bouquet
Accordingly.
- Launching the Learning Portal to enable web based learning for all employees
- Liaoning with various Internal and External vendors to introduce new Training programs
within the organization and revamp existing training programs.
- Devise a mechanism for Talent Management and work towards Employee Retention through
Training Interventions.
- Manage and deliver the day to day Learning Activities for all employees.
ABN AMRO Central Enterprise Services, New Delhi
As Manager – Human Capital - HR Business Partner (Generalist), - Since June 2007 till April 2008
My Job Responsibilities include:
1. Initiate and Introduce Reward and Recognition Program for the Business
2. Set up and Manage the Performance Management System for the business unit and counsel Managers
on the same
3. Driving Employee Engagement and designing engagement activities calendar for associates
4. Reviewing Talent with Business heads and completing Talent Management exercises
5. Connecting with Leadership to manage issues such as Attrition, No poach Agreements etc.
6. Provide advice, assistance, and follow-up on company policies, procedures, and documentation.
7. Coordinate the resolution of specific policy-related and procedural problems, Grievances and
inquiries.
8. Develop and recommend operating policy and procedural improvements.
9. Develop and maintain employee handbook.
10. Conduct orientation sessions for new employees to explain personnel policies, compensation, and
benefit programs.
GE Countrywide, Gurgaon
As Assistant Manager- Human Resources (April 2005 Till November2005)
Reason of Leaving – GE Countrywide transitioned to GE Money, Downsizing the HR Headcount
My Job Responsibilities include:
1. Developing alternate and cost effective Hiring channels of recruitment for the organization.
Such as Job Portals and sites. Internal Referral program, Campus Hiring, Consultants, News
paper ads etc.
2. Initiating, developing and maintaining the Internal Employee Referral Program called “Parichay”
in the organization.
3. Involved in Hiring at all levels, with special focus on Leadership Hiring (AM level and above)
4. Employee Interaction-
- Active Participation in the referral scheme of the organization.
- Performance tracking right from the “hiring stage” till “on the shop floor”
5. Consultants Identification and Retention
- Initiating Consultants’ Interactive Sessions, Tie up’s and Co-ordination with consultants
- Providing Candidates status and feedback.
EDUCATION
PERSONAL