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    Survey Questionnaire For UPI Payments

    Uploaded by

    Arun Gautam
    This document is a survey questionnaire for Punjab National Bank (PNB) users of Unified Payments Interface (UPI) services. It contains questions about the respondent's usage of and satisfaction with PNB's UPI services. Questions cover usage frequency, transaction types, satisfaction with ease of use, speed, security, any technical issues experienced, likelihood to recommend to others, and customer support ratings. Demographic questions at the end ask for the respondent's age, gender, and length of UPI usage with PNB.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Survey Questionnaire For UPI Payments

    Uploaded by

    Arun Gautam
    291 views3 pages
    This document is a survey questionnaire for Punjab National Bank (PNB) users of Unified Payments Interface (UPI) services. It contains questions about the respondent's usage of and satisfaction with PNB's UPI services. Questions cover usage frequency, transaction types, satisfaction with ease of use, speed, security, any technical issues experienced, likelihood to recommend to others, and customer support ratings. Demographic questions at the end ask for the respondent's age, gender, and length of UPI usage with PNB.

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    Survey Questionnaire for UPI Payments

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    This document is a survey questionnaire for Punjab National Bank (PNB) users of Unified Payments Interface (UPI) services. It contains questions about the respondent's usage of and satisfaction with PNB's UPI services. Questions cover usage frequency, transaction types, satisfaction with ease of use, speed, security, any technical issues experienced, likelihood to recommend to others, and customer support ratings. Demographic questions at the end ask for the respondent's age, gender, and length of UPI usage with PNB.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    291 views3 pages

    Survey Questionnaire For UPI Payments

    Uploaded by

    Arun Gautam
    This document is a survey questionnaire for Punjab National Bank (PNB) users of Unified Payments Interface (UPI) services. It contains questions about the respondent's usage of and satisfaction with PNB's UPI services. Questions cover usage frequency, transaction types, satisfaction with ease of use, speed, security, any technical issues experienced, likelihood to recommend to others, and customer support ratings. Demographic questions at the end ask for the respondent's age, gender, and length of UPI usage with PNB.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Survey Questionnaire for UPI (Unified Payments Interface) payment provided by PNB (Punjab

    National Bank)

    Have you used UPI (Unified Payments Interface) for making transactions using PNB's UPI services?

    (a) Yes

    (b) No

    How frequently do you use PNB's UPI services for making transactions?

    (a) Multiple times a day

    (b) Daily

    (c) 2-3 times a week

    (d) Once a week

    (e) 2-3 times a month

    (f) Occasionally

    (g) Never used

    What types of transactions do you mostly use PNB's UPI services for? (Select all that apply)

    (a) Send money to other bank accounts

    (b) Request money from others

    (c) Check account balance

    (d) Pay bills (utility bills, credit card bills, etc.)

    (e) Check transaction history

    (f) Set up recurring payments

    (g) Add beneficiaries

    (h) Check transaction status

    (i) Others (please specify)

    How satisfied are you with the overall experience of using PNB's UPI services, including ease of use,
    convenience, and transaction success rate?

    (1 - Very Dissatisfied, 10 - Very Satisfied)


    How satisfied are you with the speed and performance of PNB's UPI services in processing your
    transactions?

    (1 - Very Dissatisfied, 10 - Very Satisfied)

    How satisfied are you with the security measures provided by PNB's UPI services, such as transaction
    PIN, UPI PIN, and transaction authentication?

    (1 - Very Dissatisfied, 10 - Very Satisfied)

    Have you ever encountered any technical issues, errors, or glitches while using PNB's UPI services?

    (a) Yes

    (b) No

    If you answered "Yes" to the previous question, please describe the technical issue(s) you
    encountered and how it was resolved.

    How likely are you to recommend PNB's UPI services to others, such as friends, family, or colleagues?

    (1 - Not Likely at all, 10 - Extremely Likely)

    How would you rate the customer support provided by PNB's UPI services, including responsiveness
    and helpfulness in resolving issues or concerns?

    (1 - Poor, 10 - Excellent)

    Is there any additional feedback, suggestions, or improvements you would like to see in PNB's UPI
    services?

    Please provide your age group:

    (a) 18-24

    (b) 25-34

    (c) 35-44

    (d) 45-54

    (e) 55 and above

    Please provide your gender:


    (a) Male

    (b) Female

    (c) Non-binary

    (d) Prefer not to disclose

    How long have you been using PNB's UPI services?

    (a) Less than 6 months

    (b) 6 months to 1 year

    (c) 1-2 years

    (d) 2-3 years

    (e) More than 3 years

    Thank you for taking the time to provide your feedback! Your responses will help us improve our UPI
    services and better meet your needs in the future.

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