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    Service Delivery Manager Job Advertnew

    Uploaded by

    Nauman Qureshi
    This 3 sentence summary provides the key details about the Service Delivery Manager role: The role is remote with UK travel to client sites and one day a month in the Stafford office, pays £40,000-£45,000 plus car allowance, and involves liaising with clients, managing service delivery against SLAs and KPIs, and ensuring excellent customer service and continual service improvement. Candidates must have 2+ years experience in a similar service delivery or operations role, ITIL certification, and excellent customer service, communication, and analytical skills.

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    © All Rights Reserved
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    Service Delivery Manager Job Advertnew

    Uploaded by

    Nauman Qureshi
    50 views3 pages
    This 3 sentence summary provides the key details about the Service Delivery Manager role: The role is remote with UK travel to client sites and one day a month in the Stafford office, pays £40,000-£45,000 plus car allowance, and involves liaising with clients, managing service delivery against SLAs and KPIs, and ensuring excellent customer service and continual service improvement. Candidates must have 2+ years experience in a similar service delivery or operations role, ITIL certification, and excellent customer service, communication, and analytical skills.

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    Service-Delivery-Manager-Job-Advertnew

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    This 3 sentence summary provides the key details about the Service Delivery Manager role: The role is remote with UK travel to client sites and one day a month in the Stafford office, pays £40,000-£45,000 plus car allowance, and involves liaising with clients, managing service delivery against SLAs and KPIs, and ensuring excellent customer service and continual service improvement. Candidates must have 2+ years experience in a similar service delivery or operations role, ITIL certification, and excellent customer service, communication, and analytical skills.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    50 views3 pages

    Service Delivery Manager Job Advertnew

    Uploaded by

    Nauman Qureshi
    This 3 sentence summary provides the key details about the Service Delivery Manager role: The role is remote with UK travel to client sites and one day a month in the Stafford office, pays £40,000-£45,000 plus car allowance, and involves liaising with clients, managing service delivery against SLAs and KPIs, and ensuring excellent customer service and continual service improvement. Candidates must have 2+ years experience in a similar service delivery or operations role, ITIL certification, and excellent customer service, communication, and analytical skills.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    SERVICE

    DELIVERY
    MANAGER
    SALARY: £40,000 - £45,000
    + CAR ALLOWANCE
    LOCATION: REMOTE WITH UK TRAVEL
    TO CLIENT SITE & 1 DAY A MONTH IN
    STAFFORD OFFICE.
    HOURS: 37.5 PER WEEK

    Job Advert Page 2

    SERVICE DELIVERY Essential Criteria


    To be successful in the role, you must be able to
    MANAGER demonstrate the following skills and experience:
    The Role Purpose Must hold or be able to successfully achieve
    The Service Delivery Manager forms part of the Service and maintain NPPV3 with SC.
    Delivery Team which sits in the risual Managed Able to evidence excellent customer service
    Services (rMS) division. The primary skills.
    role of rMS is to provide excellence in Must have a minimum of 2 years’ experience
    management and support for all Managed within a Service Delivery role or Service
    Services clients to ensure that customer satisfaction Operations team leader role.
    and experience leads to growth, annuity and contract Must have experience of working within the
    renewals. ITIL framework and can evidence that with an
    ITIL certification.
    Duties Must have excellent & influential written and
    The role of a Service Delivery Manager in the verbal reasoning skills.
    risual Managed Service Team is to: Must be able to evidence excellent customer
    Liaise directly with risual Managed Services team service skills.
    and clients, forging and maintaining excellent Excellent attention to detail.
    communication links and relationships ensuring we Able to exceed against service management
    deliver a quality service and high level of care to KPIs and targets.
    risual clients. Must be able to show a commercial
    Run client service review meetings, creating understanding and understand how
    performance reports and presentations, tracking Managed Service provide value to the client.
    service improvements, quality and processes. Must have good analytical skills to produce
    Manage Service Transition and associated and analyse Service reporting and
    onboarding of clients into risual Managed Services. Management information.
    Define, document and agree Service Level
    Agreements (SLAs) with clients.
    Own and run a continual service improvement
    programme of works.
    Ensure services are delivered against contracted
    SLAs and KPIs and reviewed with clients regularly.
    Produce detailed, regular reports, writing for both
    external clients and to meet internal requirements.
    Act as the key point for any escalations taking
    responsibility for ensuring a satisfactory outcome.
    Ensure that systems, processes and
    methodologies as specified are followed to sure
    effective monitoring, control and support of service
    delivery.
    Track profitability on accounts and ensure
    customer value is delivered
    Ensure service delivery is aligned and delivered to
    ITIL framework and ISO2000 certification
    standards.
    Job Advert Page 3

    Want to apply?

    If you like what you see and want to apply,


    please email [email protected] with a
    covering letter and your CV. One of our
    talent specialists will be in touch to discuss
    further.

    www.risual.com 0300 303 2044 [email protected]

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