Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $9.99/month after trial. Cancel anytime.

    Service Transition Complete Self-Assessment Guide
    Service Transition Complete Self-Assessment Guide
    Service Transition Complete Self-Assessment Guide
    Ebook105 pages52 minutes

    Service Transition Complete Self-Assessment Guide

    By Gerardus Blokdyk

    ()

    Read preview

    About this ebook

    Are we making progress? and are we making progress as Service Transition leaders? When a Service Transition manager recognizes a problem, what options are available? Whats the best design framework for Service Transition organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant? Are improvement team members fully trained on Service Transition? Are assumptions made in Service Transition stated explicitly?

    Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

    Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

    This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Transition investments work better.

    This Service Transition All-Inclusive Self-Assessment enables You to be that person.

    All the tools you need to an in-depth Service Transition Self-Assessment. Featuring 918 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Transition improvements can be made.

    In using the questions you will be better able to:

    - diagnose Service Transition projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

    - implement evidence-based best practice strategies aligned with overall goals

    - integrate recent advances in Service Transition and process design strategies into practice according to best practice guidelines

    Using a Self-Assessment tool known as the Service Transition Scorecard, you will develop a clear picture of which Service Transition areas need attention.

    Your purchase includes access details to the Service Transition self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.

    LanguageEnglish
    PublisherThe Art of Service
    Release dateJan 5, 2018
    ISBN9781489190154
    Service Transition Complete Self-Assessment Guide

    Read more from Gerardus Blokdyk

    Related to Service Transition Complete Self-Assessment Guide

    Related ebooks

    Business For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      Network monitoring 2022

      Feb 10, 2022

      Network monitoring 2022
      4 min read

    • Article

      Data Security Standards

      Aug 24, 2021

      A lot of engineers like to rail against standards as pointless box-checking and in some cases they are. Especially when it comes to things like PCI-DSS. Fundamentally, any engineer can look at PCI-DSS and say honestly that it’s obvious, and that all

      1 min read

    • Article

      Zero Trust

      Sep 11, 2022

      Zero Trust
      2 min read

    • Article

      PhonePe: Life Beyond UPI

      Dec 10, 2020

      PhonePe: Life Beyond UPI
      5 min read

    • Article

      A Quantum Leap

      Jul 9, 2020

      A Quantum Leap
      5 min read

    • Article

      Cyber Safe

      Dec 23, 2018

      Cyber Safe
      4 min read

    • Article

      Change Sustainability Your ROI Health Check

      Mar 28, 2019

      Change sustainability programs are as unique as each of the workplace projects themselves. They can be developed either to dovetail into the end of a change program where businessas-usual kicks in, or they can be integrated into a prototype rotation

      5 min read

    • Article

      New-age Banking

      May 14, 2020

      New-age Banking
      3 min read

    • Article

      Auditing Your Security

      Aug 26, 2019

      Auditing Your Security
      4 min read

    • Article

      Further Insights

      Jun 9, 2021

      From our survey, marketers tell us there is a will to invest in tools to strengthen their analytics measurement and automation. But with challenges in user capabilities and know-how as well as a lack of human resources to deploy such MarTech how can

      4 min read

    • Article

      The Role Of AI In Cybersecurity

      Apr 18, 2023

      The Role Of AI In Cybersecurity
      4 min read

    • Article

      Driven By Skills

      Mar 19, 2020

      Driven By Skills
      4 min read

    • Article

      'Be Learning Agile'

      Dec 23, 2017

      'Be Learning Agile'
      3 min read

    Related categories

    Reviews for Service Transition Complete Self-Assessment Guide

    0 ratings

    0 ratings0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words

      Book preview

      Service Transition Complete Self-Assessment Guide - Gerardus Blokdyk

      [email protected]

      About The Art of Service

      The Art of Service, Business Process Architects since 2000, is dedicated to helping business achieve excellence.

      Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

      Unless you’re talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.

      Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

      With The Art of Service’s Business Process Architect Self-Assessments, Research, Toolkits, Education and Certifications we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

      Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:

      http://theartofservice.com

      [email protected]

      Acknowledgments

      This checklist was developed under the auspices of The Art of Service, chaired by Gerardus Blokdyk.

      Representatives from several client companies participated in the preparation of this Self-Assessment.

      Our deepest gratitude goes out to Matt Champagne, Ph.D. Surveys Expert, for his invaluable help and advise in structuring the Self Assessment.

      Mr Champagne can be contacted at

      http://matthewchampagne.com/

      In addition, we are thankful for the design and printing services provided.

      Included Resources - how to access

      Included with your purchase of the book is the Service Transition Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.

      Get it now- you will be glad you did - do it now, before you forget.

      How? Simply send an email to [email protected] with this books’ title in the subject to get the Service Transition Self Assessment Tool right away.

      Your feedback is invaluable to us

      If you recently bought this book, we would love to hear from you!

      You can do this by writing a review on amazon (or the online store where you purchased this book) about your last purchase! As part of our continual service improvement process, we love to hear real client experiences and feedback.

      How does it work?

      To post a review on Amazon, just log in to your account and click on the Create Your Own Review button (under Customer Reviews) of the relevant product page. You can find examples of product reviews in Amazon. If you purchased from another online store, simply follow their procedures.

      What happens when I submit my review?

      Once you have submitted your review, send us an email at

      [email protected] with the link to your review so we can properly thank you for your feedback.

      Purpose of this Self-Assessment

      This Self-Assessment has been developed to improve understanding of the requirements and elements of Service Transition, based on best practices and standards in business process architecture, design and quality management.

      It is designed to allow for a rapid Self-Assessment of an organization or facility to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.

      The criteria of requirements and elements of Service Transition have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.

      In this format, even with limited background knowledge of Service Transition, a facility or other business manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.

      How to use the Self-Assessment

      On the following pages are a series of questions to identify to what extent your Service Transition initiative is complete in comparison to the requirements set in standards.

      To facilitate answering the questions, there is a space in front of each question to enter a

      Enjoying the preview?
      Page 1 of 1