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Marriott
Careers
Food and Beverage Manager
Posting Date Jan 13, 2020
Job Number 19158729
Job Category Food and Beverage & Culinary
Location Delta Hotels Edmonton Centre Suites, 10222 102 St NW, Edmonton, Alberta, Canada
Brand Delta Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management
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At Delta, we go above and beyond in everything we do. We are inspired by our guests and one
another – and are driven to make things better. We love what we do, and we give it all we’ve got –
on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s
an experience. We’re looking for someone who is ready to go beyond in everything they do. If you
are someone with a genuine drive to improve your life and the lives of those around you, we
encourage you to explore careers with Delta.
JOB SUMMARY
Position responsible for all the food and beverage operations, which includes all culinary, restaurant,
beverage and room service operations. Oversees guest and employee satisfaction, maintaining
standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all
applicable food and beverage laws and regulations. Develops and implements business plan for
food and beverage.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related
professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant
Management, Hospitality, Business Administration, or related major; 2 years experience in the food
and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Developing and Maintaining Budgets
• Develops and manages all financial, employee engagement and guest satisfaction plans and
actions for Food and Beverage departments.
• Maintains a positive cost management index for kitchen and restaurant operations.
• Utilizes budgets to understand financial objectives.
Leading Food and Beverage Team
• Manages the Food and Beverage departments (not catering sales).
• Supervises and manages employees. Manages all day-to-day operations. Understands employee
positions well enough to perform duties in employees' absence.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates
sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Oversees all culinary, restaurant, beverage and room service operations.
• Creates and nurtures a property environment that emphasizes motivation, empowerment,
teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides proactive coaching and counseling to team members.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Ensures and maintains the productivity level of employees.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals
in a way that will be efficient and effective.
• Sets clear expectations with the employees and team leaders and ensures that appropriate
rewards are given if expectations are exceeded.
Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Ensures that all employees, team leaders and managers understand the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the
appropriate manager or employee.
• Ensures all banquet functions are up to standard and exceed guest's expectations.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of
the customers on a daily basis.
Managing and Conducting Human Resource Activities
• Provides guidance and direction to subordinates, including setting performance standards and
monitoring performance.
• Conducts performance reviews in a timely manner.
• Promotes both Guarantee of Fair Treatment and Open-Door policies.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to
improve their knowledge or skills.
• Identifies the educational needs of others, develops formal educational or training programs or
classes, and teaches or instructs others.
• Develops an action plan to attack need areas and expand on strengths based on employee
engagement and guest satisfaction results.
Additional Responsibilities
• Complies with all corporate accounting procedures.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-
mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Ensures effective departmental communication and information systems through logs, department
meetings and property meetings.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and
sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or local laws.

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