CHAPTER 1

ABOUT COMPANY

Page 1
 ACCELERATE YOUR SEARCH
FOR THE RIGHT PERSON

Service organization found

All our founders have wn Talent Labs Pvt. Ltd. is a well established HR
Service organization founded by a team of HR professionals from varied
backgrounds. All our founders have worked in corporate setups and hence
understand the pain faced by HR professionals and adhere to the timelines
and ensure that the positions are closed within the stipulated time frame.

We have established strong teams for both off-rolling/staffing and contingent

recruitment for middle & senior management.

Our Middle and Senior Management recruitment team is highly innovative

and is trained on various interviewing methodologies like BEI, Competency
Based Interviews etc. and are apt at assessing the skills possessed by
individuals. Through this we’re able to ensure to our clients that only people
with High Fit and Intent are sent for interviews thus greatly increasing the

Page 2
percentage of selection.

We have a really strong staffing practice with 5000+ people on our payrolls
across Field Sales, Modern Trade, IT/ITeS and Warehousing/Manufacturing
verticals. It is backed by a very strong talent acquisition team which can
fulfil large requirements within a very short time period. We also have strong
compliance, insurance, technology, grievance management and other allied
capabilities.p

Page 3
practice w I t0+ OUR VALUESpeople on our payrolls
across Field Sales, Modern Trade, large requirements within a very short
time period. We also have strong compliance, insurance, technology,

grievance management and other allied capabili

B VVVISION VVV
V
To help our customers in buildingand improving their competitivenessby
providing them custom built HRsolutions and to be a leading HR
Consulting organization.e

s.M

IDMISSION

•To provide quality and high impact HR solutions to our clients

• To deliver with perfection and on time
• To ensure customer delight

Page 4
 OUR DIFFERENTIATORS
• Rich Experience: Our team has 100+ years of rich corporate experience spanning
across levels and industries. This experience gives us a keen insight into how
organizations functions and the nuances of talent acquisition at senior levels.

• Performance Driven: We are a highly performance driven organization which

measures various parameters associated with Recruitment like TAT, Back-Out rate,
Hit rate and other parameters. This makes us objective in delivering results.

• Exceptional Customer Service at Competitive Commercials

• Marquee Clients: We have been fortunate to be partners of some major corporates

which has further honed our capabilities.

• We have a strong engagement with senior leaders across industries

Page 5
CHAPTER 2
CORE TEAM

Page 6
 OUR CORE TEAM

ARUN SEHRAWAT
• Arun is an alumnus of XLRI Jamshedpur who started his career with Raymond. In
Raymond his career began with a role which included Learning and Organization
Development, Employee Engagement and other strategic HR initiatives. Arun was
also awarded most promising young Raymondite award for his contributions at
Raymond.

JITENDER CHAUDHARY
• JKC as he is known, is an alumnus of XLRI & a Law graduate from Delhi University.
He has more than 28 years of industry experience having worked with Corporates like
Ford Tractors, Onida, BILT , TIL (Caterpillar & Birla Group). He has a long-term
experience of managing and solving extremely difficult IR situations. Till recent past
he was with KPMG where he was handling Leadership position in People & Change
practice. He was driving Transformation & Change agenda in corporates. He is acting
as mentor for Talent Labs.

NEERAJ DAHIYA
• Neeraj is a seasoned recruitment professional with over ten years of experience in
recruitment. He is experienced at hiring at all levels of hierarchy into various sectors
such as IT/ITeS, Manufacturing, Textiles, BFSI and Logistics.

Page 7
 CHAPTER 3
QUICK FACTS AND CHALLANGES

Page 8
 QUICK FACTS

5 Years
Managing
+ Recruitmen
Yearst Managing
4+Year managing
off-roll/
contract manpower

Warehouse/ Associates
8+ Across
Manu. 550 Geographies
Locations/Su
60 pport
Sales
0+
+ Locations

15 Client
s
+

5 Regional 800 Placements

Offices Annually
+ 0+
Page 9
 CHALLENGES FOR HR PROFESSIONALS

How do I find
best fit
Too candidates?
many How
Applic do I
ations find
high
intent
candid
ate?

How
do I How do
find I
best fit assess
candid skills?
ates? Irrele CVs do
COSTS
vant not
AND PRELEVANCE OF BAD
Appli help
HIRES cants

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10
India Fourth Highest amongst countries affected by bad hire

A whopping 84% companies were affected by bad hire in the previous year

A single bad hire costs companies 20 Lakhs on a average 42% companies said their
overall productivity was affected due to a bad hire

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 CHAPTER 4
OUR STRATEGY

OUR STRATEGY TO ENSURE PERFECT FIT

• Optimal Applications: A tailor-made talent attraction strategy for different roles

and organization needs; various channels include internal database, social
networking, head hunting, external database mining etc.

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12
• Relevant Applications: Teams are divided on functional roles; thus giving us the
expertise to look for specific skills required by your organization. Separate talent
attraction strategy for different roles and sectors ensures even further filtration to
ensure relevant applications only.

• High Intent Candidates: In depth discussion to gauge the interest level of

candidates to ensure only candidates excited for the role are selected.

• Best Fit Candidates: Highly innovative team which and is trained on various
interviewing methodologies like BEI, Competency Based Interviews etc. and are apt
at assessing the skills possessed by individuals

KEY METRICS TRACKED BY US

We’re firm believers of performance and for us the performance lies in how much
have we been able to alleviate the problems faced by our clients.

We’ve fixed metrics which we track internally and our internal structures are aligned
with them; the key metrics we track are:
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13
• Hit Rates: We track two hit rates, %age shortlist and %age selection. We ensure
that we achieve 40% hit rate for shortlist and 20% for selection. These are very
important metrics for us as we exist to reduce the pain of recruitment and effective
screening is our hallmark

• Response Time: We ensure that you receive the first batch of profiles within three
working days of us getting a position and coupled with our hit rates it essentially
means that you get both speed and accuracy

• Offer back-outs: Our target for this metric is zero; we ensure that we only send
people genuinely interested for the role

We’ll be happy to introduce new key metrics which are important for your
organization.

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14
 CHAPTER 5
OUR MAJOR CLINTS

‘What gets measured gets done’

OUR MAJOR CLIENTS

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15
 Nestlé was formed in 1905
by

the merger of the "Anglo-Swiss Milk Company", which

was established in 1866 by brothers George and Charles Page, and "Farine Lactée
Henri Nestlé"

Nestlé is a Swiss multinational food and drink processing conglomerate corporation

headquartered in Vevey, Vaud, Switzerland. It is the largest publicly held food
company in the world, measured by revenue and other metrics, since 2014. It ranked
No. 64 on the Fortune Global 500 in 2017 and No. 33 in the 2016 edition of the
Forbes Global 2000 list of largest public companies.

Nestlé's products include baby food (some including human milk oligosaccharides),
medical food, bottled water, breakfast cereals, coffee and tea, confectionery, dairy
products, ice cream, frozen food, pet foods, and snacks. Twenty-nine of Nestlé's
brands have annual sales of over 1 billion CHF (about US$1.1 billion) including
Nespresso

Nestlé currently has over 2,000 brands with a wide range of products across a
number of markets, including coffee, bottled water, milkshakes and other beverages,
breakfast cereals, infant foods, performance and healthcare nutrition, seasonings,
soups and sauces, frozen and refrigerated foods, and pet food. In 2019, the company
entered the plant-based food production business with its Incredible and Awesome
Burgers (under the Garden Gourmet and Sweet Earth brands). In 2020, Nestlé
announced additional plant-based products including soy-based bratwurst and
chorizo-like sausage

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Udaan is an Indian business-to-business e-commerce company founded by Flipkart
veterans Sujeet Kumar, Amod Malviya and Vaibhav Gupta. It was registered as
Hiveloop Technology in 2016

The company picks up products from manufacturers and sellers in 80-100 cities and
delivers across 800-900 cities and towns. It operates in the apparel, electronics,
staples and fast moving consumer goods, clothing accessories, home appliances,
kitchenware, toys, stationery, footwear and babycare

Udaan offers credit lines to buyers and sellers on their platform financed by Udaan
and non-banking partners.Non Banking Financial Companies working with Udaan are
Hiveloop Capital Private Limited and Northern Arc Capital Limited.

Product

Udaan allows users to make ecommerce purchases and sales with secure payments
and organized logistics. The platform is made for users to solving trade issues
between small, medium, and large businesses across India looking to source
merchandise from manufacturers, brands, white labels, and importers. The Udaan
platform allows users to gain access to new markets in India with a low-cost and
reliable shipping and delivery service. Udaan allows buyers and sellers to have one-
on-one discussions with each other to negotiate terms of their transactions.

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For each buyer to make purchases of products sold on Udaan they must meet the
Minimum Order Quantity (MOQ) or Minimum order value (MOV) set by the seller,
however buyers may privately message sellers to negotiate a lower MOQ or MOV.

Return policy

Return requests may be made from buyers purchasing products through Udaan
because they are missing expected products or items, their order is damaged, or are
having logistics issues with their orders. Different products sold on Udaan have time
requirements placed on them for their return requests to be submitted from the date
of shipment delivery: clothing (7 days), food-FMCG (3 days), phones (2 days),
Information technology products (2 days), VAS (2 days), accessories and consumer
electronics (2 days), footwear (14 days), toys and baby care (7 days), stationary and
office supplies (7 days), fresh products (1 day), and pharmaceutical products (15
days).

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Crompton Greaves Consumer Electricals Limited (also known as Crompton) is an
Indian electrical equipment company based in Mumbai, India. The company has
lighting and electrical consumer durables including LED lighting, fans, pumps, and
household appliances like water heaters, air coolers, and kitchen appliances.

As of February 2022, the company is indexed with S&P Global BSE Consumer
Durables Index, a list of 10 top listed Indian consumer durables companies.

The company was established in 1937 as Crompton Parkinson Works Limited, a

wholly-owned subsidiary of Crompton Parkinson. In 1947, it was acquired by Karam
Chand Thapar. The company was established in 2016 as an outcome of the demerger
of Crompton Greaves Limited which separated the latter's consumer goods business
from the power and industrial systems segment. The demerger plan was announced
in July 2014 and it was completed in 2016 with the creation of CG Power and
Industrial Solutions and Crompton Greaves Consumer Electricals Limited.At the time
of demerger, Gautam Thapar, the former chairman of combined Crompton Greaves
Limited, sold his 34% stake in CGCEL to Advent International and Temasek Holdings
for ₹2000 crore.

Crompton's operation is divided into two segments: one is Electrical consumer

durables (ECD) which include fans, appliances, and pumps. The other one is Lightings
which includes LED and Non-LEDs products. Under the ECD, the company is
considered a market leader in fans business with a 26% market share.

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ICICI Bank Limited is an Indian Private bank. It is headquartered at Mumbai. It offers a
wide range of banking products and financial services for corporate and retail
customers through a variety of delivery channels and specialized subsidiaries in the
areas of investment banking, life, non-life insurance, venture capital and asset
management.

The Industrial Credit and Investment Corporation of India (ICICI) was established on 5
January 1955 and Sir Arcot Ramasamy Mudaliar was elected as the first Chairman of
ICICI Ltd. It was structured as a joint-venture of the World Bank, India's public-sector
banks and public-sector insurance companies to provide project financing to Indian
industry. ICICI Bank was established by ICICI, as a wholly owned subsidiary in 1994 in
Vadodara. The bank was founded as the Industrial Credit and Investment Corporation
of India Bank, before it changed its name to ICICI Bank. The parent company was
later merged with the bank

This development finance institution has a network of 5,275 branches and 15,589
ATMs across India and has a presence in 17 countries.The bank has subsidiaries in the
United Kingdom and Canada; branches in United States, Singapore, Bahrain, Hong
Kong, Qatar, Oman, Dubai International Finance Centre, China and South Africa; as
well as representative offices in United Arab Emirates, Bangladesh, Malaysia and
Indonesia. The company's UK subsidiary has also established branches in Belgium and
Germany.

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Paytm is an Indian digital payments and financial services company, based in Noida.
It was founded in 2010 by Vijay Shekhar Sharma under One97 Communications. The
company offers mobile payment services to consumers and enables merchants to
receive payments through its QR code, point of sale and online payment gateway
offerings.In partnership with financial institutions, Paytm offers financial services
such as microloans and buy now, pay later to its consumers and merchants. Apart
from bill payments and money transfer, the company also provides ticketing services,
retail brokerage products and online games.

Paytm's parent company, One97 Communications Limited, got listed on Indian stock
exchanges on November 18, 2021 after an initial public offering, which was the
largest in India at the time.For the fiscal year 2021-22, Paytm's gross merchandise
value (GMV) was reported to be ₹8,500 billion (US$110 billion).

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ITC Limited is an Indian conglomerate company headquartered in Kolkata.ITC has a
diversified presence across industries such as FMCG, hotels, software, packaging,
paperboards, specialty papers and agribusiness. The company has 13 businesses in 5
segments. It exports its products in 90 countries. Its products are available in 6
million retail outlets.

As of 2019–20, ITC had an annual turnover of US$10.74 billion and a market

capitalisation of US$35 billion. It employs 36,500 people at more than 60 locations
across India.

Established in 1910 as the Imperial Tobacco Company of India Limited, the company
was renamed as the India Tobacco Company Limited in 1970 and later to I.T.C.
Limited in 1974. The company now stands renamed ITC Limited, where "ITC" today is
no longer an acronym.

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Orient Electric Limited is an Indian multinational electrical equipment manufacturer,
based in New Delhi and part of CK Birla Group. It makes fans, lighting, home
appliances and switchgears. Orient Electric has manufacturing facilities in Kolkata,
Faridabad and Noida. It exports fans from India to over 35 international markets.

Orient Electric Limited (OEL) is part of the diversified USD 2.4 billion Indian
conglomerate CK Birla Group. A distinguished name in the Indian fan industry for
more than 60 years, OEL has today established itself in the market as a one-stop
brand for lifestyle electrical solutions which include Fans, Lighting, Home Appliances
and Switchgears.

Orient Electric is rated 4.1 out of 5, based on 333 reviews by employees on

AmbitionBox. Orient Electric is known for Work Satisfaction which is rated at the top
and given a rating of 3.9.

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Coty Inc. is an American-Frenchmultinational beauty company founded in 1904 by
François Coty. With its subsidiaries, it develops, manufactures, markets, and
distributes fragrances, cosmetics, skin care, nail care, and both professional and retail
hair care products. Coty owns around 77 brands as of 2018.

Coty is one of the world's largest beauty companies and the largest fragrance
company, with over $9 billion in revenue for the fiscal year ending in June 2018.Coty
acquired 41 beauty brands fr om Procter & Gamble in 2016, becoming the global
leader in fragrance, the second largest company for hair color and styling products,
and the third largest company for color cosmetics. The company operates three
divisions: Consumer Beauty, which focuses on body care, color cosmetics, fragrances,
and hair coloring and styling products; Luxury, for luxury cosmetic, fragrance, and
skin care products; and Professional Beauty, which services beauty salon and nail
salon professionals. Coty's mission is to "celebrate and liberate the diversity of
beauty

The company has approximately 20,000 full-time employees in 46 countries, as of

mid 2018. Coty's executive offices are located in London. The Consumer Beauty,
Luxury and Professional Beauty divisions are headquartered in New York City, Paris
and Geneva, respectively.Peter Harf is Coty's chairman.Pierre Laubies was Coty's
CEO, but on June 1, 2020 he was replaced by Harf.[ Pierre-André Terisse was
appointed chief financial officer in January 2019, In July 2020, it was announced that
Sue Youcef Nabi will become to company's new chief executive officer. Nabi who has
previously served as L'Oréal's executive, is slated to take over the position in
September the same year

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Origo Commodities, a complete post-harvest management services for agricultural
commodities, is the fastest growing company in its sector.Our end-to-end solutions
for procurement, handling, preserving, storing and financing farm produce, ensure
efficiency and value creation for buyers and sellers at every stage of the commodity
supply chain.With half of our procurement directly from farmers and a strong focus
on awareness and infrastructure creation we seek to include primary producer
communities in our transformational growth path.

Mission: Our Mission is to offer complete post-harvest management services that

mitigate risks, minimise wastage and add value at every stage in the agri-commodity
supply chain. We build multi-stakeholder platforms for inclusive modern markets,
develop infrastructure facilities and facilitate access to credit for better price
realisation to farmers. We aim to be the most reliable solutions provider for all our
customers and undertake our mission with full transparency, accountability and zero
tolerance for unethical practices

Vision: Our Vision is to transform fragmented commodity supply chains into an

integrated and efficient ecosystem with reliable solutions that create value in an
inclusive and sustainable manner for all participants, from the primary producer to
end consumer.

Report

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Wissen Technology is a global consulting and solutions company that brings
unparalleled domain expertise in Banking and Finance, Telecom, and StartUps.
Wissen Technology is a part of the Wissen Group and was established in the year
2015. Wissen has offices in US, India, UK, Australia, Mexico, and Canada, with best-in-
class infrastructure and development facilities. Wissen has successfully delivered
projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen
Group overall includes more than 3200 highly skilled professionals.

Wissen Technology provides exceptional value in mission-critical projects for its

clients, through thought leadership, ownership, and assured on-time deliveries that
are always ‘first time right’. Our team consists of 1000+ highly skilled professionals,
with leadership and senior management executives who have graduated from Ivy
League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work
experience in some of the biggest companies in the world.

Wissen Technology offers an array of services including Application Development,

Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization &
Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps,
Quality Assurance & Test Automation.

We have been certified as a Great Place to Work® for two consecutive years (2020-
2022) and voted as the Top 20 AI/ML vendor by CIO Insider.

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KNOWCROSS is a global leader in providing software and technology intelligence to
the hospitality operations industry. The KNOWCROSS platform offers hotels a suite of
software applications that boost efficiency and enhance guest service, directly
impacting the bottom-line. The platform includes six software applications – KNOW
Service, KNOW Housekeeping, KNOW Glitch, KNOW Inspection, KNOW Maintenance
and KNOW Tenant.

These applications are fully customizable, multilingual, cloud-based and are offered
as both stand-alone and bundled packages. The KNOWCROSS platform is interfaced
to a number of leading PMS systems, in-room control systems, messaging gateways
and fire alarm systems.

KNOWCROSS has over 500 customers across 40 countries. The portfolio consists of
some of the world’s most prestigious luxury hotel brands such as Rosewood,
Kempinski, Radisson, Barrière, Holiday Inn, Shangri-La, Oetker Collection, Oberoi
Hotels & Resorts, SIXTY Hotels and Two Roads Hospitality amongst others.

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DCM Shriram has manufacturing facilities of Fertiliser, Chloro Vinyl & Cement in Kota
(Rajasthan) and of Chlor- Alkali in Bharuch (Gujarat). The company operates coal-
based captive power, facilities - in Kota and Bharuch (Gujarat) rated at 263 MW. The
Urea plant in Kota has a Production capacity of 379,500 TPA & Chlor- Alkali capacity
of 1845 TPD in both Kota & Bharuch.

DCM Shriram Sugar factories are located in Ajbapur, Rupapur, Hariawan and Loni in
Uttar Pradesh, with a combined installed capacity of 38,000 TCD (tonnes crushed of
sugarcane daily) and a power- generating capacity of 155 MW. It also has added two
Distilleries with a total capacity of 350 KLD Capacity. The Hybrid seed operations-
‘Bioseed’ started in Hyderabad (India) and have a global footprint with presence in
South-East Asia with research facilities. Fenesta windows fabrication units are located
in Bhiwadi, Mumbai, Hyderabad and Chennai.

Fenesta windows fabrication units are located in Bhiwadi, Hyderabad and Chennai.
All its main line locations/products have ISO 9001 & 14001 (Quality & Environment
Systems) and OHSAS 18001 (Occupational Health and Safety Standards) in its
facilities.

DCM Shriram has well defined processes in all its manufacturing facilities.
Continuous improvements are made through global benchmarking, TQM, TPM, etc.

There is a strong and proactive focus on safety, health and environment. Some of
the facilities have received international recognition such as British Safety Council
Sword of Honour etc.

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Business strategy

DCM Shriram, across its various businesses is strategically diversified yet

operationally integrated at a high level. Some of the businesses feed others, thereby
lowering operation costs and making DCM Shriram a highly competitive player. DCM
Shriram is amongst the most cost efficient producers of products and services in all
its businesses and has been continuously striving to lower costs. It also has the
unique advantage of low-cost captive power for all the major operations

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 CHAPTER 6

PLATFORMS USED FOR HIRING

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30
Naukri.com was launched in March 1997. The company was started as a floorless
employment exchange. It was a database of resume, jobs, and recruitment consultants.
Conceived as a platform of job seekers and hiring managers to meet, the services went
commercial in October 1997.

It all started when Sanjeev Bikhchandani quit his corporate job at Hindustan Milkfood
Manufacturers (now Glaxo Smithkline) and founded two companies with his partner -
Info Edge (for arranging database) and Indmark (pharmaceutical) .[4] Info Edge
offered salary reports to various categories of college graduates such as engineering
and MBAs. Salary reports were sold to companies, somewhere between 5000 and
10,000 INR. Sanjeev and his business partner at Info Edge operated from servants’
quarter located in Sanjeev's home.

Awards and recognition

2006 - Received the Consumer Connect 'Campaign of the Year' award for the Hari
Sadu Commercial at the Advertising Club, Kolkata.

2007 - Won the ‘Best TVC India and South Asia’ at the CASBAA TV Advertising
Awards 2007 for the Hari Sadu “Name Calling” commercial.

2014 - Received the Best Website of the Year (WOTY) award in the career and
education segment by Metrixlab.

2018: Won Gold in 2018 Prime awards for the best consumer-centric campaign

2020: Won ET Iconic Brands of India 2020 Award

Revenue sources
Subscription fees and advertising are two ways the website generates revenue. 90
percent of the revenue earned is from the recruiters (B-2-B). 10 percent of the income
sources are from jobseeker services.

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Apna Jobs is an Indian Employment website and Mobile app based in Mumbai,
Maharashtra. It was launched in 2019 as a startup by ex-Apple Inc. executive Nirmit
Parikh. Apna is an India's largest professional networking Platform. Apna.co became a
Unicorn just in 21 months.

Apna is an Indian digital recruiting company that links companies with millions of
blue-collar workers. Job seekers may use the platform to build a profile that includes
their talents, education, and experience, search for opportunities, phone the company
directly, schedule an interview, and be hired. It has over 16 million members and
150,000 employers and conducts around 18 million job interviews each month on
average.

Currently, the app is accessible in 11 Indian languages and 28 cities. The business has
also established 70 community networks for professionals in a variety of fields,
ranging from beauticians to electricians, to learn from one another and explore
prospects.

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 CHAPTER – 7
THE VARIOUS POSITION WE HIRE
FOR

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33
 Telecaller Job Description

Telecaller Responsibilities:

 Studying the details of each offering and remaining abreast of updates to these

offerings.

 Obtaining and updating lists of individuals' contact details.

 Calling active and budding clients to encourage the purchase of items.

 Addressing clients' uncertainties, grievances, and suggestions on time.

 Noting important details of each conversation.

 Communicating verbal acceptances of offers to our sales team for closing.

 Recording all successful and unsuccessful attempts to close sales.

 Attending regular team meetings to clarify progress and performance-related

expectations.

 Conducting each of your functions with the utmost respect, regardless of others'

dispositions.

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 Telecaller Requirements:
 High school diploma or equivalent.

 Prior experience as a telecaller or similar.

 Completion of a sales-related training program is preferred.

 Computer literate.

 Exposure to diverse viewpoints, cultural norms, and experiences.

 Superb verbal communication.

 Ability to switch your communication style on a whim.

 Superb interpersonal, research, and record-keeping skills.

 Capacity to receive critique without internalizing it.

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 Customer Support Executive Job Description

Customer Support Executive Responsibilities:

 Managing a team of representatives offering customer support.

 Overseeing the customer service process.

 Resolving customer complaints brought to your attention.

 Creating policies and procedures.

 Planning the training and standardization of service delivery.

 Selecting and hiring new staff.

 Monitoring the work of individual representatives and of the team.

 Conducting quality assurance surveys with customers and providing feedback to

the staff.

 Possessing excellent product knowledge to enhance customer support.

 Maintaining a pleasant working environment for your team.

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 Customer Support Executive Requirements:

 A bachelor’s degree in administration or a related field.

 A minimum of 3 years’ experience.

 Excellent interpersonal and written and oral communication skills.

 Ability to lead a team.

 Knowledge of CRM systems.

 Computer skills.

 Knowledge of mediation and conflict resolution techniques is preferable.

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 Telesales Representative Job Description

Telesales Representative Responsibilities:

 Initiating sales with potential customers over the phone.

 Asking questions to engage customers and keep the conversation going.

 Listening to the customers' needs to generate repeat sales.

 Gathering and documenting customer information, payment methods,

purchases, and reactions to products.

 Keeping up to date on all products and informing customers of new products.

 Answering customers' questions on the products.

 Meeting sales quotas.

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 Telesales Representative Requirements:

 Excellent communication skills.

 Creative thinking skills.

 The patience and ability to engage customers in conversation.

 Good sales ability.

 Working knowledge of relevant computer software.

 Excellent interpersonal and problem solving skills.

 The ability to handle rejection and stress in soliciting customers.

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 Business Analyst Job Description
Business Analyst Responsibilities:

 Evaluating business processes, anticipating requirements, uncovering areas for

improvement, and developing and implementing solutions.
 Leading ongoing reviews of business processes and developing optimization
strategies.
 Staying up-to-date on the latest process and IT advancements to automate and
modernize systems.
 Conducting meetings and presentations to share ideas and findings.
 Performing requirements analysis.
 Documenting and communicating the results of your efforts.
 Effectively communicating your insights and plans to cross-functional team
members and management.
 Gathering critical information from meetings with various stakeholders and
producing useful reports.
 Working closely with clients, technicians, and managerial staff.
 Providing leadership, training, coaching, and guidance to junior staff.
 Allocating resources and maintaining cost efficiency.
 Ensuring solutions meet business needs and requirements.
 Performing user acceptance testing.
 Managing projects, developing project plans, and monitoring performance.
 Updating, implementing, and maintaining procedures.
 Prioritizing initiatives based on business needs and requirements.
 Serving as a liaison between stakeholders and users.
 Managing competing resources and priorities.
 Monitoring deliverables and ensuring timely completion of projects.

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 Business Analyst Requirements:

 A bachelor’s degree in business or related field or an MBA.

 A minimum of 5 years of experience in business analysis or a related field.

 Exceptional analytical and conceptual thinking skills.

 The ability to influence stakeholders and work closely with them to determine

acceptable solutions.

 Advanced technical skills.

 Excellent documentation skills.

 Fundamental analytical and conceptual thinking skills.

 Experience creating detailed reports and giving presentations.

 Competency in Microsoft applications including Word, Excel, and Outlook.

 A track record of following through on commitments.

 Excellent planning, organizational, and time management skills.

 Experience leading and developing top-performing teams.

 A history of leading and supporting successful projects

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 Area Sales Manager Job Description

Area Sales Manager Responsibilities:

 Managing, training, and providing overall guidance to the sales team of an

assigned territory.

 Setting reasonable sales targets to be achieved by the sales team.

 Monitoring the performance of the sales team and motivating members to meet

or exceed sales targets.

 Collecting customer feedback and providing updates to senior management.

 Traveling to potential and existing customers within an assigned sales area to

present company offerings and build brand awareness.

 Utilizing outbound telephone calls, email communications, and face-to-face

meetings with customers to close sales.

 Developing and sustaining long-term relationships with customers.

 Implementing a sales management process to assist the sales team in identifying

and prioritizing key customers and prospects.

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 Area Sales Manager Requirements:

 Bachelor's degree in marketing, communications, business management, or

related field is preferred.

 Proven sales experience; sector-specific sales experience is preferred.

 Proven track record of meeting sales quotas.

 Proficient in all Microsoft Office applications.

 Excellent management, leadership, and organizational skills.

 Strong analytical and problem-solving skills.

 Outstanding negotiation and consultative sales skills.

 Effective communication skills.

 Exceptional customer service skills.

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 Business Development Executive Job Description

Business Development Executive Responsibilities:

 Familiarizing yourself with all products and services offered by our company.

 Procuring new clients through direct contact, word-of-mouth, and collaboration

with the marketing department.

 Attending networking activities to research and connect with prospective

clients.

 Maintaining meaningful relationships with existing clients to ensure that they

are retained.

 Suggesting upgrades or added products and services that may be of interest to

clients.

 Crafting business proposals and contracts to draw in more revenue from clients.

 Negotiating with clients to secure the most attractive prices.

 Equipping staff with the technical and social skills needed to enhance sales.

 Reviewing clients' feedback and implementing necessary changes.

 Remaining in tune with trends in consumption to ensure that our offerings

remain relevant.

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 Business Development Executive Requirements:

 Degree in marketing, business administration, or similar.

 Extensive sales experience.

 Intuitive and insightful, particularly regarding human behavior.

 Ability to generate revenue by identifying pain points and suggesting suitable

products or services.

 Professional yet affable disposition.

 Neat, well-groomed appearance.

 Great networking skills.

 Excellent written and verbal communication.

 Resourceful, with outstanding research skills.

 Emboldened by challenges.

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 MIS Executive Job Description

Responsibilities of MIS Executives:

 Designing, monitoring, analyzing, and troubleshooting IT systems.

 Interpreting briefs and developing IT systems that meet all specifications and

cost requirements.

 Assisting with training and onboarding processes.

 Writing job descriptions for new positions, and assisting with interview and

recruitment processes.

 Ensuring staff comply with company, as well as health and safety regulations at

all times.

 Maintaining, managing, and updating software.

 Supervising digital security and ensuring all anti-viruses and firewalls are

regularly updated.

 Supervising the development and maintenance of websites and ensuring the

protection of users' data.

 Analyzing existing operations, protocols, and processes, and making plans for

improvement.

 Conducting research, attending workshops, and networking with other

professionals in the industry.

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 Requirements of MIS Executives:

 Bachelor's degree in computer science, IT, or similar.

 Master's degree preferable.

 Experience managing a team.

 Practical experience with a variety of software applications.

 Attention to detail and excellent diagnostic skills.

 Effective communication and interpersonal skills.

 Ability to motivate and inspire staff.

 Strong leadership abilities and good time management skills.

 Excellent problem-solving and management skills.

 Ability to train staff junior staff.

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 Supply Chain Manager Job Description

Supply Chain Manager Responsibilities:

 Assist logistics process for the development of new products, inventory

maintenance, manufacturing, shipment and delivery, and returns on products.

 Keep detailed records, generate reports, and develop presentations to help

management understand the logistics perspective.

 Build relationships within the company and with external parties, such as

suppliers or distributors.

 Read and comprehend legal documents, such as contracts or import/export

agreements.

 Understanding of principles of accounting and finance.

 Collaborate with others from diverse backgrounds in order to identify problems

and find solutions.

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 Supply Chain Manager Requirements:

 Bachelor’s degree in business management, supply chain management, or

related field.

 May require experience in a related field.

 Ability to manage logistics of all aspects of supply chain, from product

development to the shipment of finished items.

 Understanding of accounting or finance.

 Must be able to comprehend legal documents.

 Strong communication skills and the desire to build lasting relationships with

people all over the world.

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 Tax Manager Job Description

Tax Manager Responsibilities:

 Accurately preparing and filing federal and state tax returns in a timely manner.

 Developing tax strategies to assist clients in being tax-compliant.

 Identifying tax problems and developing solutions.

 Completing responses and schedules in preparation for income tax audits.

 Monitoring developments in tax legislation.

 Reviewing tax returns.

 Informing management and staff of developments in tax legislation.

 Supervising members of the tax team to ensure that tax returns are completed

correctly.

 Building and maintaining relationships with clients.

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 Tax Manager Requirements:

 Bachelor’s degree in accounting, taxation, finance, business or related field.

 Certified Public Accountant (CPA) license.

 Proven experience as a tax manager, public accountant or similar role.

 The ability to work with different taxation software.

 Extensive knowledge of tax legislation.

 Proficient in Microsoft Office (Excel, Word, PowerPoint).

 Strong analytical and communication skills.

 Sound problem-solving skills

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 Personal Assistant Job Description

Personal Assistant Responsibilities:

 Reporting to senior management and performing secretarial and administrative

duties.

 Typing, formatting, and editing reports, documents, and presentations.

 Entering data, maintaining databases, and keeping records.

 Liaising with internal departments, answering calls, and making travel

arrangements.

 Managing internal and external correspondence on behalf of senior

management.

 Scheduling appointments, maintaining an events calendar, and sending

reminders.

 Copying, scanning, and faxing documents, as well as taking notes.

 Preparing facilities for scheduled events and arranging refreshments, if required.

 Ordering office supplies and replacements, as well as managing mail and

courier services.

 Observing best business practices and etiquette.

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 Personal Assistant Requirements:

 High school diploma or GED.

 Certification in secretarial work, office administration, or related training.

 1-2 years of experience as a personal assistant would be advantageous.

 Extensive experience in creating documents and spreadsheets, using office

software such as MS Word, Excel, and PowerPoint.

 Advanced typing, note-taking, recordkeeping, and organizational skills.

 Ability to manage internal and external correspondence.

 Working knowledge of printers, copiers, scanners, and fax machines.

 Proficiency in appointment scheduling software such as MS Outlook, as well as

call forwarding.

 Excellent written and verbal communication skills.

 Exceptional interpersonal skill

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 Cost Accountant Job Description

Cost Accountant Responsibilities:

 Develop and maintain the cost accounting system, documents, and records of

the organization.

 Analyze and recommend costs and cost savings.

 Prepare and complete internal cost audits.

 Comply with Generally Accepted Accounting Principles (GAAP) for financial

statements.

 Analyze the data collected and log a detailed record of the results.

 Analyze any changes in goods or services provided in order to determine what

effect it has on the cost.

 Analyze manufacturing costs and prepare regular reports comparing standard

costs to actual production costs.

 Make estimates of new and proposed product costs.

 Provide management with reports that specify and compare factors that affect

prices and profitability of products or services.

 Assist in audits and general ledger preparation.

 Conduct physical inventories and monitor the cycle count program.

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 Cost Accountants Requirements:

 Bachelor’s degree in accounting or related field (essential).

 International Accounting Standards Board (IASB) accreditation (essential).

 Certified public accountant (CPA) license (essential).

 2 years of Cost Accounting work experience (essential).

 Sound understanding of accounting principles.

 Solid cost systems background.

 Analytical thinker with strong conceptual and problem-solving skills.

 Meticulous attention to detail with superb organizational skills.

 Ability to work under pressure and meet tight deadlines.

 Ability to work independently and as part of a team.

 Excellent report-writing, communication, and IT skills.

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 CHAPTER -8
SWOT ANALIYS

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 SWOT ANALIYS OF TALENT LAB
SWOT (strengths, weaknesses, opportunities, and threats) analysis is a method for
identifying and analyzing internal strengths and weaknesses and external opportunities
and threats that shape current and future operations and help develop strategic goals.
SWOT analyses are not limited to companies. Individuals can also use SWOT analysis
to engage in constructive introspection and form personal improvement goals.

‘S’ MEANS STRENGTH Ability to scale up quickly Performance culture.

‘W’ MEANS WEAKNESS Inability to decide margin Lack of technology.

‘O’ MEANS OPPORTUNITIES Large market with multiple players Lot's of

unorganized players.

‘T’ MEANS THREATS Low entry barrier Government regulations on work Contract
labour Can have huge impact.

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