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    Hotel Customer Service - Pie Chart

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    Thảo Nguyên Nguyễn Lê
    The pie charts show the results of a customer satisfaction survey given to 100 guests at the Parkway Hotel in 2005 and 2010. In 2005, most guests reported satisfactory or poor customer service experiences, with over 40% satisfactory and over 20% poor. By 2010, the proportion of guests reporting excellent and good experiences grew significantly, with 28% reporting excellent service and 40% good service. In contrast, the percentages of guests reporting poor and very poor experiences decreased, dropping to 12% and 4% respectively.

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    Hotel Customer Service - Pie Chart

    Uploaded by

    Thảo Nguyên Nguyễn Lê
    289 views2 pages
    The pie charts show the results of a customer satisfaction survey given to 100 guests at the Parkway Hotel in 2005 and 2010. In 2005, most guests reported satisfactory or poor customer service experiences, with over 40% satisfactory and over 20% poor. By 2010, the proportion of guests reporting excellent and good experiences grew significantly, with 28% reporting excellent service and 40% good service. In contrast, the percentages of guests reporting poor and very poor experiences decreased, dropping to 12% and 4% respectively.

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    Hotel customer service - Pie Chart

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    The pie charts show the results of a customer satisfaction survey given to 100 guests at the Parkway Hotel in 2005 and 2010. In 2005, most guests reported satisfactory or poor customer service experiences, with over 40% satisfactory and over 20% poor. By 2010, the proportion of guests reporting excellent and good experiences grew significantly, with 28% reporting excellent service and 40% good service. In contrast, the percentages of guests reporting poor and very poor experiences decreased, dropping to 12% and 4% respectively.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    289 views2 pages

    Hotel Customer Service - Pie Chart

    Uploaded by

    Thảo Nguyên Nguyễn Lê
    The pie charts show the results of a customer satisfaction survey given to 100 guests at the Parkway Hotel in 2005 and 2010. In 2005, most guests reported satisfactory or poor customer service experiences, with over 40% satisfactory and over 20% poor. By 2010, the proportion of guests reporting excellent and good experiences grew significantly, with 28% reporting excellent service and 40% good service. In contrast, the percentages of guests reporting poor and very poor experiences decreased, dropping to 12% and 4% respectively.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    The charts below show the results of a questionnaire that asked visitors to the

    Parkway Hotel how they rated the hotel's customer service. The same questionnaire
    was given to 100 guests in the years 2005 and 2010.

    The pie charts give information about the extent of satisfaction of 100 surveyed clients using
    service in Parkway Hotel over a five-year period beginning from 2005.
    Overall, it is obvious that their was an improvement in the hotel customer service between
    2005 and 2010, which resulted in the increase of “Excellent” and “Good” answer of clients. In
    the contrary, the poor and very poor experience of customer service witnessed a decrease over
    the period shown.
    According to the figures, in 2005, most Parkway Hotel’s visitors had satisfactory and poor
    evaluation of the client service. In more detail, more than two-fifth people has the satisfactory
    opinion while just over a fifth in the “poor” category. It can be seen that 15% of surveyed
    service consumers had very poor experience, which three times as much as the figure for
    excellent evaluation at the hotel in 2005. In addition, “good” response from clients account for
    only 14% which is approximately the same as the percentage of “very poor” answer.
    In the next five years, the proportion of positive responses such as “good” and “excellent”
    from visitors witnessed a significant growth because of the advancements in hotel’s service.
    The figure for excellent experience evaluation increased to 28% which approximately six times
    as much as in 2005. In the mean time, there were more customers feel good than in five years
    before, which constitute two-fifth of clients. In constrast, there was a downward trend in the
    percentage of people reporting that they had experienced the “poor” and “very poor” hotel
    service, these two figures decreased to 12% and 4% respectively.

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