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    Abbreviated Dialing

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    asia munir
    The document describes three telecommunication services: 1) Abbreviated Dialing allows registration of up to 10 short codes that can be used to dial full phone numbers using fewer digits. Activation and deactivation codes are provided. 2) Absent Customer notifies callers that the user is unavailable through a recorded announcement or tone. The service can be activated or deactivated from the user's phone. 3) Three Way Call Conference allows connecting three parties on a single call by dialing the first party, pressing a button, then dialing the second party and pressing the button again before all parties can communicate.

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    Abbreviated Dialing

    Uploaded by

    asia munir
    30 views1 page
    The document describes three telecommunication services: 1) Abbreviated Dialing allows registration of up to 10 short codes that can be used to dial full phone numbers using fewer digits. Activation and deactivation codes are provided. 2) Absent Customer notifies callers that the user is unavailable through a recorded announcement or tone. The service can be activated or deactivated from the user's phone. 3) Three Way Call Conference allows connecting three parties on a single call by dialing the first party, pressing a button, then dialing the second party and pressing the button again before all parties can communicate.

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    Abbreviated Dialing

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    The document describes three telecommunication services: 1) Abbreviated Dialing allows registration of up to 10 short codes that can be used to dial full phone numbers using fewer digits. Activation and deactivation codes are provided. 2) Absent Customer notifies callers that the user is unavailable through a recorded announcement or tone. The service can be activated or deactivated from the user's phone. 3) Three Way Call Conference allows connecting three parties on a single call by dialing the first party, pressing a button, then dialing the second party and pressing the button again before all parties can communicate.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    30 views1 page

    Abbreviated Dialing

    Uploaded by

    asia munir
    The document describes three telecommunication services: 1) Abbreviated Dialing allows registration of up to 10 short codes that can be used to dial full phone numbers using fewer digits. Activation and deactivation codes are provided. 2) Absent Customer notifies callers that the user is unavailable through a recorded announcement or tone. The service can be activated or deactivated from the user's phone. 3) Three Way Call Conference allows connecting three parties on a single call by dialing the first party, pressing a button, then dialing the second party and pressing the button again before all parties can communicate.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    Abbreviated Dialing

    Remember short codes instead of numbers with prefixes .Dial a short number (single digit) to
    get the desired number to be dialed. A maximum of 10 such numbers can be registered.
    Contact 1218 helpline for activation. Once activated, the service can be handled through a
    code from the telephone set.

    Activation code:  *51*Key Digit*num# e.g. *51*1*0212254155#

    Deactivation code:  #51#

    Customer need to dial ** at the start to dial specific number (e.g. **1, **2, **3)

    Absent Customer
    You can use the Absent Customer facility to inform a calling person that you are unavailable. This
    calling person will get an announcement or a special tone.

    The customers can activate or deactivate the facility from their own telephone sets.

    How to Use

    For activation of this service please contact 1218.


    You can set the absent time from your own telephone set.

    Three way Call Conference


    Call conference status information/complaint

    If customer wants confirm about Call conference services then CSE should check his/her number
    status via CRM.

     IF services are not activated then CSE should activate call conference services Via CRM.

     (Firstly query the number then go to change value added and then activate Call Conference)

     IF services already activate then CSE should probe to the customer about conference
    procedure & telephone set

     (Dial first call then press Flash button then dial second number and then press Flash
    and 3.) call will be conference. Customer can use cradle instead of Flash button but
    Flash would be recommended.

     If customers follow correct procedure & CSE customer already change telephone set then
    CSE should log complaint in CRM.

    Note :TAT of activation would be 24 hours

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