DAM REHABILITATION AND IMPROVEMENT PROJECT–

II
[WEST BENGAL]

STAKEHOLDER ENGAGEMENT FRAMEWORK (SEF)

GOVERNMENT OF INDIA
CENTRAL WATER COMMISSION
CENTRAL DAM SAFETY ORGANISATION, New Delhi.

Implementing Agency
GOVT OF WEST BENGAL
IRRIGATION & WATERWAYS DEPARTMENT
DAM SAFETY ORGANISATION, KOLKATA (WEST BENGAL)

October 2021
 Table of Contents

S. No. Content PageNo.

EXECUTIVE SUMMARY ............................................................................................................................... 2
1.0 PROJECT DESCRIPTION–DRIP II .................................................................................................... 4
2.0 PURPOSE OF STAKEHOLDER ENGAGEMENT FRAME WORK ........................................................ 5
3.0 LEGAL REGULATORY FRAME WORK AND WORLD BANK REQUIREMENTS .................................. 7
4.0 STAKEHOLDER IDENTIFICATION IN DRIP-II .................................................................................. 8
5.0 STAKEHOLDER ENGAGEMENT ................................................................................................... 10
6.0 APPROACH TO INFORMATION DISCLOSURE .............................................................................. 13
7.0 TIMELINES FOR DISCLOSURE AND FEEDBACK ........................................................................... 13
8.0 IMPLEMENTATION ARRANGEMENTS ........................................................................................ 15
9.0 GRIEVANCE REDRESSAL MECHANISM ....................................................................................... 18
10.0 MONITORING AND REPORTING ................................................................................................. 21
11.0 TRAINING ................................................................................................................................... 22

Tables and Annexures

Tables
1 DRIPII-Information dissemination and modes of disclosure and engagement for consultation 11
2 Disclosure, feedback and timelines 13
3 Financial resources for implementation of SEP(template) 17
Annexures
1 Outline of a Stakeholder Engagement Plan 23
2 Summary table of consultations and surveys with stakeholders (affected persons/other 24
Interested parties)
3 Brief summary of concerns/suggestions expressed by the different interest groups during 25
consultations
 Dam Rehabilitation and Improvement Project Phase II–Stakeholder Engagement Framework

AbbreviationsandAcronyms

AF Additional Financing
BBMB Bhakra Beas Management Board
CBO Community Based Organization
CDSO Central Dam Safety Organization
CPCB Central Pollution Control Board
CPMU Central Project Management Unit
CWC Central Water Commission
DC District Commissioner
DRIP Dam Rehabilitation and Improvement Project
EAP Emergency Action Plan
EMC Engineering and Management Consultant
ERP Emergency Response Procedure
ESIA Environmental and Social Impact Assessment
ESDD Environmental and Social Due Diligence
ESF Environmental and Social Framework
ESS Environmental and Social Standard
EMP Environmental Management Plan
ESMF Environmental and Social Management Framework
ESCP Environmental and Social Commitment Plan
FPIC Free Prior and Informed Consultation
FGDs Focus Group Discussions
FSI Forest Survey of India
GoI Government o fIndia
GRC Grievance Redress Committee
GRM Grievance Redressal Mechanism
GBV Gender Based Violence
IA Implementation Agency
LMP Labor Management Procedure
MoEFCC Ministry of Environment and Forests and Climate Change
MoJS Ministry of Jal Shakti
NGO Non-Government Organization
OHS Occupational Health and Safety
PAP Project Affected Person
PIU Project Implementation Unit
PMC Project Management Consultant
PWD Public Works Department
RAP Resettlement Action Plan
SDSO State Dam Safety Organization
SEA/SH Sexual Exploitation and Abuse/Sexual Harassment
SEP Stakeholder Engagement Plan
SHG Self Help Group
SC Scheduled Caste
SCADA Supervisory Control and Data Acquisition
SPMU State Project Management Unit
ST Scheduled Tribe
SDO Social Development Officer
WB The World Bank
WRD Water Resources Department

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 Dam Rehabilitation and Improvement Project Phase II–Stakeholder Engagement Framework

EXECUTIVE SUMMARY

1. The project development objective (PDO) of the DRIP – II is to increase the safety of selected dams
and to strengthen dam safety management and financing in India. The project will contribute to the
higher-level objective of improved safety and resilience of dams, downstream communities and
economic assets, with the ultimate aim of increasing water security. The Projects consist of four
components, namely 1. Rehabilitation and Improvement of Dams and Associated Appurtenances 2.
Dam Safety Institutional Strengthening 3. Incidental Revenue Generation for sustainable operation
and maintenance of dams 4. Project Management. The Project is proposed to be implemented in
West Bengal for overall outlay of 345Cr.

2. As part of Project implementation, it is required to engage with multiple and varied set of
stakeholders for different activities under the Project components. The Project Environment and
Social risk category is assessed as ‘High Risk’ while the Stakeholders risk is categorized as ‘Low’. As
the list of Dams where Project is proposed to be implemented and the type, nature and profile of
Stakeholders may vary at each dam site, this document, Stakeholder Engagement Framework (SEF)
is prepared to provide the framework for preparation of Stakeholder Engagement Plans (SEPs) by
each Implementing Agency.

3. This SEF, outlines the general principles and collaborative strategy to identify stakeholders for all
components under the Project, identify appropriate modes of engagement and prepare plans for
engagement and meaningful consultation throughout the project cycle while ensuring
transparency. The goal of this SEF is to improve and facilitate decision making and create an
atmosphere of understanding that actively involves project-affected people and other stakeholders
in a timely manner and that these groups are provided sufficient opportunity to voice their opinions
and concerns.

4. The “Stakeholder Engagement Plan” (SEP), prepared based on the Stakeholder Engagement
Framework will form part of ESMP, in accordance with the safeguard compliance requirements(ESS-
10) of Environmental and Social Framework (ESF), 2016 of the World Bank. The framework provides
for SEP to take in to account the existing institutional and regulatory framework within the context
of GoI and States legal instruments as well as the safeguard compliance requirements of
Environmental and Social Framework (ESF), 2016 of the World Bank. SEF and SEP are dynamic
documents and shall be updated at various stages of project life cycle. Updation and inclusion of
new stakeholder will be done as a continued process.

5. This SEF outlines the process of identification of stakeholders duly considering all stakeholders
relevant to the overall Project including its components and sub-components. The stakeholders
include those currently associated with the Project and those who will be associated with the
Project at a later stage during implementation. Stakeholders are identified and categorized into: i)
project affected parties, ii) other interested parties and iii) disadvantaged and vulnerable groups.
The framework provides for systematic consultation with all those inter-project beneficiaries,
project affected people, women, vulnerable and poor members of the community and other
stakeholders to understand their interests and influence over the project.

6. While preparing this SEF, process and outcomes of earlier consultations held during DRIP-I including
for additional financing under DRIP-I were considered. In ongoing DRIP-I, 41 stakeholder consultation
meetings were done in Karnataka, Kerala, Tamilnadu, Jharkhand and Madhya Pradesh, to
disseminate the prepared Emergency Action Plans. The Consultations were also held with
stakeholders at 10 dam sites from Rajasthan and Manipur during Jan – Feb 2020, as part of ESDD
preparation. The stakeholders included local community representatives as well as government
departments, IA staff, media, elected members etc. Focus group discussions were conducted with a

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 Dam Rehabilitation and Improvement Project Phase II–Stakeholder Engagement Framework

cross-section of men and women in the communities.

7. These consultations mainly acted as a forum to inform stakeholders about the Project and also to
elicit their opinion on the proposed works relating to dam safety. Issues relating to Project
components; legacy social issues, role of the community, grievance redress etc., were discussed.
The stakeholders were appreciative of the interventions and expressed their concurrence, as any
strengthening work on the dam will only help them - dam being their lifeline over the last several
years. Stakeholders wanted to have continued consultation meetings during Project preparation
and implementation. Additional outcomes included–requirement of Stakeholder Coordination
mechanism to ensure smooth implementation of the DRIP II, proper follow-up and efficient
coordination of the stakeholders needs to be in place. The SPMU shall prepare and disclose early in
the project period stakeholder engagement plans, which shall be updated on a periodic basis, as
needed. A Project level applicable ESMF containing RPF and GBV action plan will be developed
before Appraisal. The RPF will govern economic/physical displacement issues arising in the project.
Additional provisions have been recommended for improved communications with the locals.
Contractors shall be encouraged to give greater preference to local labor in providing work
opportunities.

8. The SEF mandates preparations of SEPs to provide for dissemination of a variety of information, the
mechanism for sharing to build relationships with stakeholders, gather information from
stakeholders, consult with stakeholders, and disseminate Project information to stakeholders and
the rationale for selecting an appropriate process, culturally appropriate mechanism and the
purpose for engaging with a stakeholder group. The SEF also discusses the process, method and
timing of disclosures of different project related documents in entire project life cycle such as SEP
and other documents like ESDD/ESIA, ESMF including RPF, ESMP etc. The departmental website
https://www.wbiwd.gov.in will be used to disclose and disseminate various Project related ES as
well as other technical and non-technical information periodically. The site shall provide details
about the Grievance Redress Mechanism and contact details as well. Irrigation & Waterways
Department, WB will update and maintain the website regularly.

9. As per the SEF, E&S officer shall be responsible for implementation arrangements, at the SPMU for
implementation, updation and record keeping of the stakeholder engagements as per the timeline
and process mentioned in SEPs. Monitoring is an essential component for the success and timely
implementation of the ongoing stakeholder engagement process to ensure that consultation and
disclosure efforts are effective, and that stakeholders have been meaningfully consulted throughout
the process. The ESMU team with assistance from NGOs/CBOs will ensure that messages are being
conveyed clearly during consultations and debriefing sessions are conducted with the engagement
team while in the field and help to assess outcomes and provide the opportunity to amend the
process where necessary.

10. SEPs shall include provisions for quarterly summaries and internal reports on stakeholder
engagement events, besides grievance redressal status. A number of Key Performance Indicators
(KPIs) shall also be included in SEPs and shall be monitored by the PMUs on a regular basis.
Information on public engagement activities undertaken by the Project during the year shall be
conveyed to the stakeholders through online publication of a SEP Implementation report annually.
This shall be informed to all stakeholders including World Bank.

11. A periodic training on SEP to concerned officials and stakeholders is proposed. SEF outlines for
provisioning of budgets as part of SEPs for conducting Stakeholder engagements and associated
tasks.

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 Dam Rehabilitation and Improvement Project Phase II–Stakeholder Engagement Framework

1.0 PROJECT DESCRIPTION–DRIP II

1. India has more than 5400 large dams with a storage capacity of about 300 billion cubic meters
which are crucial for water security and India’s continued economic growth and poverty
reduction. The Government of India (GoI) initiated Dam Rehabilitation and Improvement Project
1
(DRIP) to improve structural and operational safety of selected dams and undertaken support
from World Bank for DRIP-I project for about 223 dams’ rehabilitation which is under
implementation since 2010. The Project aims to rehabilitate and improve dams and associated
appurtenances and to strengthen institutions. GOI has proposed to expand the reach of DRIP
by bringing in additional States and dams. The proposed Dam Rehabilitation and Improvement
Project phase-II (DRIP–II) would continue to invest in structural improvements but gives much
greater emphasis to establishing sustainable mechanisms for financing regular Operations and
Maintenance (O&M) and dam rehabilitation and to enhancing State capabilities to manage
these critical assets through institutional strengthening and reform measures. The project
development objective (PDO) is to increase the safety of selected dams and to strengthen
institutional capacity for dam safety in participating States. The project components are as
follows:

• Component 1: Rehabilitation and Improvement of Dams and Associated Appurtenances:

This component aims to reduce the likelihood and consequences of dam failure by
improving dam safety planning, management and rehabilitation in selected dams. This
component will support both structural and non-structural interventions.
• Component 2: Dam Safety Institutional Strengthening: This component aims to strengthen
the capacities and institutional framework for dam owners, operators, agencies that have
oversight of dam safety, and policy makers to identify and address dam safety risks. The
component will support various activities to modernize institutions for dam safety.
• Component 3: Incidental Revenue Generation for sustainable O&M of dams: This
component aims to increase the financing available for periodic dam safety needs and
regular O&M.
• Component 4: Project Management: This component will ensure effective implementation
of project activities and monitoring and evaluating project implementation progress,
outputs and outcomes.

2. The DRIP II (Project) is likely to cover 300 dams across 18 States – Andhra Pradesh, Bihar,
Chhattisgarh, Goa, Gujarat, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Manipur,
Meghalaya, Odisha, Punjab, Rajasthan, Tamil Nadu, Telangana, Uttarakhand, Uttar Pradesh and
West Bengal and three central agencies (Central Water Commission, Bhakra Beas Management
Board and Damodar Valley Corporation). As shown in the figure below, the number of dams
varies across the States, with Rajasthan and West Bengal having the most under the project
and BBMB, Goa and Manipur having the least.

1
ref.www.damsafety.in

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 Dam Rehabilitation and Improvement Project Phase II–Stakeholder
Stakeholder Engagement Framework

2.0 PURPOSE OF STAKEHOLDER ENGAGEMENT FRAMEWORK

3. The project is expected to cover 300 dams that are spread across 18 States and are managed by
25 Implementing Agencies (IAs). However, at Appraisal stage, Manipur Water Resources
Department (WRD), Rajasthan WRD, CWC, BBMB; Chhattisgarh WRD; Gujarat WRD; Karnataka
WRD; Kerala WRD; Kerala State Electricity Board (KSEB); Madhya Pradesh WRD; Maharashtra
WRD; Meghalaya Power Generation Corporation Limited (MePGCL); Odisha WRD; Tamil Nadu
WRD and Tamil Nadu Generation and Di Distribution
stribution Corporation Limited (TANGEDCO), Uttar
Pradesh Irrigation Department, Punjab Irrigation Department are in the advanced stages of
readiness. Andhra Pradesh WRD, Telangana WRD, DVC, UJVNL, KPCL, Goa WRD, Jharkhand
WRD, West Bengal I&WD are also on board of DRIP Phase II, once meet the readiness criteria
are expected to join the Project during Project implementation. Additionally, Central Water
Commission – Central PMU shall be ready to participate in the Project with various consultancy
services contracts towards Engineering and Management consultancies for helping the States
with review of rehabilitation designs, etc; setting up of a monitoring and evaluation system;
and establishment of a Quality Assurance and Quality Control system that is based on
proportionate risk. Hence a Stakeholder Engagement Framework is being developed to guide
all States to understand the requirements and develop Stakeholder Engagement Plans (See
Annexure 1 for outline of a SEP).

4. Project is required to engage with multiple and varied set of stakeholders for different
activities under the project components. The Project E&S risk category is assessed as ‘High
2
Risk’ while the Stakeholders risk is categorized as ‘Low’ . This document, Stakeholder
Engagement Framework (SEF) forms part of the environmental and social assessment
documentation.

2
Ref Project Appraisal Document, March 2020

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 Dam Rehabilitation and Improvement Project Phase II–Stakeholder Engagement Framework

5. This SEF, outlines the general principles and collaborative strategy to identify stakeholders for
all components under the Project, identify appropriate modes of engagement and prepare
plans for engagement and meaningful consultation throughout the project cycle while ensuring
transparency. The goal of this SEF is to improve and facilitate decision making and create an
atmosphere of understanding that actively involves project-affected people and other
stakeholders in a timely manner and that these groups are provided sufficient opportunity to
voice their opinions and concerns that may influence Project decisions.

6. The SEF attempts to define a technically and culturally appropriate approach to consultation
and disclosure regarding the Project. This SEF provides an overview of what information about
the Project, its components, various documents and communications prepared will be in the
public domain, in what languages and where they will be located. It further explains, in general,
the opportunities for public consultation and explains how stakeholders will be notified of new
information or opportunities for comments/ suggestions and how comments/ suggestions will
be assessed and considered. It also describes the Project’s grievance mechanism and how to
access this mechanism and how grievances will be managed. Nature and scope of stakeholder
engagement would be proportionate to the nature and scale of the Project and its potential
risks and impacts.

7. The key aspects of the SEF can be summarized as follows:

• Understand the stakeholder engagement requirements of Borrower and World Bank;
• Provide guidance for stakeholder engagement such that it meets the standards of good
International Practice;
• Identify key stakeholders that are affected, and/ or able to influence the Project and its
activities;
• Identify the vulnerable and disadvantaged in the context of major dam rehabilitation
activities and propose actions for their engagement during project implementation
• Identify the most effective methods, timing and structures through which to share project
information and to ensure regular, accessible, transparent and appropriate consultation;
• Ascertain views of different stakeholders on how they would like to be engaged during the
Project implementation;
• Develop a stakeholders’ engagement process that provides stakeholders with an
opportunity to influence Project planning and design;
• Identify and remove barriers for participation of vulnerable and disadvantaged
groups/individuals;
• Establish formal grievance redressal mechanisms;
• Define roles and responsibilities for the implementation of the SEF, including training;
• Define reporting and monitoring measures to ensure the effectiveness of the SEF and
periodical reviews of the SEF based on findings.
• Provide for allocation of budgets for effective implementation of SEPs

8. The responsibilities between the Borrower and World Bank in the context of Stakeholder
Engagement Framework are:
• The Borrower is responsible for carrying out stakeholder engagement, including
stakeholder analysis and mapping.
• The World Bank team advises the Borrower on what is needed to achieve good practice
and consistency with ESS10.

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 Dam Rehabilitation and Improvement Project Phase II–Stakeholder Engagement Framework

3.0 LEGAL REGULATORY FRAMEWORK AND WORLD BANK REQUIREMENTS

9. This SEF takes into account the existing institutional and regulatory framework within the
context of the National and State legal instruments as well as the safeguard compliance
requirements of Environmental and Social Framework(ESF), 2016 of the World Bank as
mentioned below:
• The Environmental Impact Assessment Notification(EIA), 2006 (including all
amendments to date), notified by MoEFCC, GoI
• Dam safety assessments of all dams as per the Guidelines for Assessing and Managing
Risks Associated with Dams (CWC,February2019)
• The Right to Fair Compensation and Transparency in Land Acquisition, Rehabilitation
and Resettlement Act, 2013
• The Right to Information Act 2005
• ESS10: Stakeholder Engagement and Information Disclosure, ESF 2016, World Bank

10. The Environmental Protection Laws mentioned above establishes the right of citizens to live in
a favorable environment and to be protected from negative environmental impacts. Citizens
also have the right to environmental information as well as to participate in developing,
adopting and implementing decisions related to environmental impacts. The provisions of
environmental law provide the assurances for public hearing during the process of project
planning and also ensure the public discussion during implementations. Public representative
bodies have an obligation to take into consideration citizens’ comments and suggestions. In the
3
context of involuntary resettlement , the Land Acquisition Act, 2013 maintains the ethos and
culture of public participation through social impact assessment. The Right to Information Act,
2005 provides for setting out the practical regime of right to information for citizens to secure
access to information under the control of public authorities, in order to promote transparency
and accountability in the working of every public authority. The ESS-10, Stakeholder engagement
and information disclosure mandates stakeholder engagement is an inclusive process
conducted throughout the project lifecycle.

11. The World Bank’s Environmental and Social Framework (ESF)’s Environmental and Social
Standard (ESS) 10, “Stakeholder Engagement and Information Disclosure”, recognizes “the
importance of open and transparent engagement between the Borrower and project
stakeholders as an essential element of good international practice” (World Bank, 2017: 97).
Specifically, the requirements set out by ESS10 are the following:
• “Borrowers will engage with stakeholders throughout the project lifecycle,
commencing such engagement as early as possible in the project development process
and in a time frame that enables meaningful consultations with stakeholders on project
design. The nature, scope and frequency of stakeholder engagement will be
proportionate to the nature and scale of the project and its potential risks and impacts.

• The Borrower will maintain and disclose as part of the environmental and social
assessment, a documented record of stakeholder engagement, including description of
the stakeholders consulted, a summary of the feedback received and a brief
explanation of how the feedback was taken into account, or the reasons why it was
not.”(World Bank, 2017:98).

3
Not envisaged within the project interventions in the first10 dams.

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 Dam Rehabilitation and Improvement Project Phase II–Stakeholder Engagement Framework

12. In summary, the project comprises of infrastructure rehabilitation and institutional

development including reform aspects that involves a range of stakeholders. At this stage of
preparation, structural interventions are the focus including additional revenue generation
(tourism) as pilot cases etc. Therefore, stakeholders such as affected communities;
disadvantaged and vulnerable communities and other interested parties will be identified and
addressed as part of preparation activities for structural interventions. However, the Project
also envisages Non-structural interventions such as development of (a) dam safety
assessments and their recommendations (will be completed during preparation of the project),
4
(b) Emergency ActionPlans (will take 18-24 months for preparation and will be
implemented subsequently). Stakeholders shall be consulted while preparing the
EAPs, updating the EAPs and while testing thee APs5. Accordingly, such stakeholders
(such as - all Central & State disaster agencies, d/s public, dam owners, stakeholders
involved with relief and rescue operations and representatives from National Disaster
Management Authority, State Disaster Management Authority, India Meteorological
Department, State Health, Fire, Police, Revenue and Road Departments and Railways)
shall be involved in the project activities at a later date. Thus, it implies, stakeholder
engagement plans at such locations would need to be updated when the draft EAPs
are under formulation and finalization.

4.0 STAKEHOLDER IDENTIFICATION IN DRIP-II

13. Identification of Stakeholders by the IA is the first step of preparing a Stakeholder Engagement
6
Plan. At the outset, the stakeholders by category shall be identified as –

• Project Affected Parties: those likely to be affected by the project because of actual impacts
or potential risks to their physical environment, health, security, cultural practices, well-
being, or livelihoods. These stakeholders may include individuals or groups, including local
communities.

• Other Interested Parties: The term “other interested parties” refers to individuals, groups,
ororganizations with an interest in the project, which may be because of the project
location, its characteristics, its impacts, or matters related to public interest.

• Disadvantaged or vulnerable and identified individuals or groups: refers to disadvantaged

or vulnerable refers to those who may be more likely to be adversely affected by the
Project impacts and/or more limited than others in their ability to take advantage of the
Project’s benefits. Such an individual/group that may be excluded from/unable to
participate fully in the mainstream consultation process and as such may require specific
measures and/or assistance to do so e.g. old age persons, minors, mentally or physically
challenged, illiterate etc.

4
The Dam Safety Bill requires that owners of specified dams will, while preparing and updating emergency action plans, consult with all
disaster management agencies and other concerned departments entrusted with disaster management and relief in the area likely to be
affected. Owners of other dams in the immediate vicinity likely to be affected will also be consulted so as to bring transparency and allay
any unwarranted fear on dam safety issues.
5
Guidelines for Developing Emergency Action Plans for Dams, CWC, Feb 2016

6
As per definitions laid down in ESS10 and GN

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 Dam Rehabilitation and Improvement Project Phase II–Stakeholder Engagement Framework

14. Stakeholder identification process helps to achieve a good understanding of the stakeholders
and their concerns; understand the impacts, the Project could have on stakeholders and the
influence stakeholders could have on Project preparation and implementation (including
improving design, also including delaying implementation or undermining success)

15. As identification of stakeholders needs to go beyond those affected by the infrastructure

works, following approach should be taken:

Thorough review of the Project documentation i.e. proposed rehabilitation works to
understand the nature and scope of structural interventions (civil works), additional
revenue generation works (tourism, floating solar, water recreation activities) in few pilot
projects. Based on the understanding of the components, relevant stakeholders shall be
identified in discussion with CPMU, SPMU DRIP II and other institutional stakeholders;

Carry out social screening: ESDD/ ESIA consultations with all types of stakeholder shall be
carried out to both identify and plan for measures proportionate to the nature and scale of
the Project and its potential risks and impacts.

Conduct meaningful consultations and focus group discussions jointly by ESDD/ESIA

consultant team comprising community development or communication specialists,
conduct consultations with secondary stakeholders, local community-based organizations
(CBOs) and community representatives as well as government departments etc.

Based on findings of the ESDDs, specific additional measures may be outlined in SEP
regarding identification, engagement and consultations in respect of affected tribal
population. These could include measures taken to identify communities which are distinct
social and cultural groups and propose culturally appropriate consultations which are free
of manipulation, interference, coercion, discrimination and intimidation. The measures
shall duly consider any specific needs of groups that may be differentially or
disproportionately affected by the Project or groups of the population with specific
information needs. SEP shall factor in additional feedback time from such engagement/
consultations. In case of FPIC is required independent specialists and tribal leaders will be
engaged in reaching FPIC.

The consultations shall focus on: inclusiveness in participation of community members,

perceptions and concerns about the positive and negative social impacts of the Project,
including impacts on land and structures. Separate individual interviews shall be held with
disadvantaged and vulnerable members of the community to disseminate information
about the Project and to understand their views about the Project. Women at select
locations shall also be consulted on their interest in ensuing livelihood activities, concerns
on GBV etc.

Based on the review, interactions with CPMU, SPMU and consultations with both primary
and institutional stakeholders, a list of stakeholders shall be developed. These stakeholders
shall be categorized into three categories—Project Affected Parties; Other interested
Parties and Disadvantaged and Vulnerable groups.

Based on the ESDD of 10 dams and review of all the Project components, indicative (but
not exhaustive) stakeholders could be as follows:

 Affected parties i.e. persons experiencing adverse social impacts on land, assets,
common property resources including non-title holders (squatters/encroachers),

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 Dam Rehabilitation and Improvement Project Phase II–Stakeholder Engagement Framework

besides those experiencing temporary impacts due to construction or due to loss of

access, etc.;

 Other interested stakeholders: Segregating the stakeholders by structural and non-

structural measures, these would be potential contractors, Project Management
consultants, either regulatory bodies/ institutional stakeholders such as Revenue,
Environmental Authorities, etc. In relation to non-structural interventions such as EAP
(a document that needs to be both disseminated and consulted upon to elicit
feedback), these would include: communities living downstream including farmers;
fishing contractors; village heads (Pradhan), community leaders; district administration;
police, state disaster management authority, revenue department; electronic and print
media, etc.

 Disadvantaged and vulnerable persons and groups would include Illiterate persons,
physically challenged, women and elderly.

16. In addition, where required, census and household surveys shall be conducted for the affected
households to identify the Project affected parties/stakeholders (not envisaged at this
stage).Such surveys, consultations and FGDs will also help to identify disadvantaged and
vulnerable groups residing in and around the Project areas.

17. Currently, as the project is in early stages, other stakeholders such as PMC, Civil Works
Contractors, institutional specialists etc. shall be made part of the SEP as and when they are
engaged. Both SEF and SEP are dynamic documents and shall be updated during Project
implementation based on requirements.

5.0 STAKEHOLDER ENGAGEMENT

18. The stakeholder engagement is an on-going process, throughout the following stages of the
Project Planning/ design (including disclosure); Implementation (Construction) phase;
Operation/ Maintenance phase. The SEP shall contain actions proposed by stage, by type of
stakeholders, frequency of engagement and modes of information disclosure and engagement
during the overall Project cycle, for the proposed 4 components (including sub projects) of the
Project (SeeTable1).

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 Dam Rehabilitation and Improvement Project Phase II–Stakeholder Engagement Framework

Table1: DRIPII–Information dissemination and modes of disclosure and engagement for consultation
7
Target stakeholders Information to be disclosed Tools of engagement & mode of disclosure Frequency Responsibilities
Component 1: Modernizing and Strengthening Institutions for Dam Safety
a. IA stakeholders  Project Scope  Consultative meetings  Multiple CPMU
(CPMU, CWC, SPMUs, CDSO,SDSO)  Project initial findings  Feedback surveys  Continuous PMUs &
b. Training/CB agencies  Grievance mechanisms  Website notifications concerned IA
c. NGOs/CSOs  Project Scope and features  Classroom trainings (SE)
d. Consultants(ESDD/ESIA Consultants)  Job descriptions  Workshops
 Dam safety guidelines
 ESF requirements
Component 2: Risk – informed Asset Management and Sustainable Financing
a. IA stakeholders  Project Scope  Consultative meetings  Multiple  CPMU
(MoJS, CWC, CPMU, SPMUs, State  proposed revenue augmentation  Feedback surveys  SPMU
finance department, State tourism approaches  Focus Groups discussions (e.g.
department)  PPP models User charges acceptability) concerned IA(SE)
b. Financial institutions  Revenue models and  News paper advertisements,
c. NGOs/CSOs/SHGs user preferences studies websites notification
d. Print and Electronic Media  Trainings
e. Consultants(ESDD/ESIA Consultants)  Grievance mechanisms
 Model contract documents
for maintenance works by
SHGs
 Advertisement calling for EOI/RFPs
Component 3: Dam Safety Planning, Management and Rehabilitation
a. IA stakeholders  Project Scope  Consultative meetings  Multiple  CPMU
(CWC, Dam safety engineers, District  Proposed rehabilitation measures  Feedback surveys  SPMU
Administration, Forest Department,  Timing of works  Website notifications  Continuous
PWD, Tourism and Rural Development  Project safeguards  Siren systems concerned
Departments, Labor department)  GBV  Whatsapp notifications or SMS alerts IA(SE)
b. Contractors  Grievance mechanisms  Meetings to inform Village heads
c. Consultants(ESDD/ESIA Consultants)  O&M manuals or community representatives
d. Citizens(affected/other interested)  Emergency Action Plans, early

7
Indicative and not exhaustive. The Dam sp SEP shall contain exhaustive list.

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 Dam Rehabilitation and Improvement Project Phase II–Stakeholder Engagement Framework

Table 1: DRIP II–Information dissemination and modes of disclosure and engagement for consultation
Target stakeholders7 Information to be disclosed Tools of engagement & mode of disclosure Frequency Responsibilities
In the dam vicinity and en- Flood warning systems
route transport corridors  Work opportunities
e.g. NGOs/CSOs  Labor management procedures
 Bid documents including
relevant provisions for ESHS and
GBV/SEA
Component 4: Project Management
a. IA stakeholders(CPMU,SPMU  Project Scope  Consultative meetings  Multiple  CPMU
b. Experts (Environmental, Social and  Proposed interventions  Feedback surveys  Continuous  SPMU
Safety Experts in the operations,  Trainings  Website notifications
Experts in relevant fields and  Grievance mechanisms
research institutions)
c. Consultants(EMC)

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 Dam Rehabilitation and Improvement Project Phase II–Stakeholder Engagement Framework

6.0 APPROACH TO INFORMATION DISCLOSURE

19. The DRIP website (https://www.damsafety.in) operated by Central Water Commission and
websites of Project IAs will be used to disclose Project documents, including those on
environmental and social performance. In particular, the Dam Safety website has been
disseminating extensive information on DRIP I and as such is already well known to majority of
stakeholder groups. As of date, the 10 ESDDs have been disclosed on the site, which will be
followed by this SEF and SEPs. Besides the draft disclosure documents (and the final
documents in future), project brochures and updates will be posted. In addition, the site shall
provide details about the Grievance Redress Mechanism and contact details. CPMU–DRIP II shall
update and maintain the website regularly.

20. Other opportunities for information disclosure and dissemination shall be utilized as well,
which may include - consultation platforms, working groups, workshops, seminars,
conferences, focus groups etc.

21. Drafts of ESCP, SEF shall be disclosed as early as possible in the project cycle. Other frame work
documents (ESMF including RPF, TDF, GBV Risk mitigation framework) and plans (as relevant)
and subsequently relevant plans such ESMP, LMP, GBV action plan, Tribal management plan (if
required),Bio diversity Action Plan, etc. shall be disclosed prior to issuance of bids if required to
be included in the bids or before commencement of works. Various Project technical
documents such as DPRs, monitoring and evaluation reports, safety procedures, checklists for
inspection of dams, manuals for maintenance, guidelines for assessing and managing risks
associated with dams etc., will be disclosed through www.wbiwd.gov.in. Executive summaries
of ESMF, SEF shall be made available in local language spoken and understood in the project
sites are as well. The SPMUs shall make arrangements to make available these executive
summaries in respective local languages as well.

7.0 TIMELINES FOR DISCLOSURE AND FEEDBACK

22. CPMU and SPMUs – DRIP II shall invite feedback and suggestions. Table 2 below presents
suggested template to be followed in SEP preparation for modes and timelines to convey
response.

Table 2: Disclosure, feedback and timelines

Disclosure of Mode of providing Timeline for Conveying of responses by
information/documents feedback feedback CPMU/SPMU
(days/ No. of days Mode
months)

Component 1 :Rehabilitation and Improvement of Dams and Associated Appurtenances

Draft ESMF  Email id/website 60 Within7 Website

Days of notification
End of
feedback
period
Draft ESDDs/ESIAs; draft  Email id/website 30

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 Dam Rehabilitation and Improvement Project Phase II–Stakeholder Engagement Framework

Table 2: Disclosure, feedback and timelines

Disclosure of Mode of providing Timeline for Conveying of responses by
information/documents feedback feedback CPMU/SPMU
(days/mont No. of days Mode
hs)

ESMPs including Bio-diversity

Action Plan, RAP, TDP, LMP,
GBV plans, SEP)
Executive Summaries of  Email id/website Within Website
SEF, ESMF in local 7days of notification
languages 60 end of
feedback
period
Emergency Action Plan-Draft  Email id/website Within Website
7days of notification;
60 end of village
feedback meetings;
period
Manuals for maintenance  Email id/website Within Website
30 days notification
120 of end of
feedback
period
Advertisement for contracting  Written proposals Within Contract
of NGO for RAP 7days of
implementation (for dams 120days end of
involving resettlement works) feedback
period
Grievances redressal  Phone number; 45-60 Phone,
Mechanism website/ NA Email
Email id

Component 2: Dam Safety Institutional Strengthening

Draft dam safety guidelines  Conferences, 90-120 days Within30 Website

websites after days of
 Consultative publication end of
meetings feedback
period

Checklists and procedures  Consultative 90-120days Within30 Website

for inspection of dams and meetings days of
dam Safety end of
feedback
period
Systematic and structured  Feedback surveys Continuous NA NA
training develop education  Classroom
and communication capacity trainings
to raise awareness on dam  Workshops
Safety issues
Asset Management Plans  DHARMA 45days Official Official
Trainings feedback feedback

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 Dam Rehabilitation and Improvement Project Phase II–Stakeholder Engagement Framework

Table 2: Disclosure, feedback and timelines

Disclosure of Mode of providing Timeline for Conveying of responses by
information/documents feedback feedback CPMU/SPMU
(days/mont No. of days Mode
hs)

reports reports
within within
30days 15days
Annual Dam Safety  Conference 50days Within four Within two
Conferences and Workshops Feedback survey weeks weeks

Component 3: Incidental Revenue Generation for sustainable operation and maintenance of dams

DPRs Email/website 60days Within30 IA Website

days
Studies on potential sources Email/website 30-60days Within IA Website
of financing (PPP models; 15days o
Revenue models fend of
 User preferences studies feedback
period
Advertisement/Notifications Applications written to 1month 30days Response
inviting fishing IA to interested
contractors/tourism parties on IA
players/operators and Women website
led SHGs

Advertisement/Notifications Applications written to 1month 30days Response

inviting Women led SHGs for IA to interested
participation in tourism parties on IA
related activities, etc. website

Component 4: Project Management

Procurement of Engineering Written proposals 120 days Within Contract

and Management Consultant 7days of
(EMC), end of
feedback
period

23. All documents (ESDD/ESIA, ESMP, SEF, and SEP) of this project shall be uploaded to GoWB
website(https://www.wbiwd.gov.in).

8.0 IMPLEMENTATION ARRANGEMENTS

24. The Project Directors (PD) at CPMU and SPMUs are responsible for the day to day functions of
the Project and provide oversight to the implementation arrangements for developing and
implementing dam specific SEPs. Dam specific SEPs in case of high and substantial risk projects
shall be prepared by works DPRs are approved for respective Dams. SEPs shall be

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 Dam Rehabilitation and Improvement Project Phase II–Stakeholder Engagement Framework

included under ESDDs in case of moderate and low risk Projects.

25. At the national level within CPMU, the DRIP – II shall have designated nodal officers for
Environment and Social Management supported by E&S specialists from EMC, with Project
Director as the head of this unit. These officials shall be responsible to monitor the
management of E&S issues by IAs including the conducting of Annual Audits as proposed in the
ESMF. At the State level, SPMU and the specific dam authority shall be responsible for the
management, coordination and implementation of the SEP and its integral tasks. The roles and
responsibilities of the organizations are presented below

26. The key tasks of Nodal Officials in CPMU,with support from E&S specialists from EMC under the
Project Director are inter alia to:

Approve the content of the draft SEP (and any further revisions);

Approve prior to release, all materials used to provide information associated with the
ESDD/ESIA(such as introductory letters, question and answer sheets, Power Point
materials, posters, leaflets and brochures explaining DRIP-II and ESDD/ESIA process);

Approve and facilitate all stakeholder engagement events and disclosure of material to
support stakeholder engagement events;

Participate either themselves, or identify a suitable member representative, during all
face-to face stakeholder meetings

Review and sign-off minutes of all engagement events; and

Maintain the stakeholder database.

27. Implementing Agency may decide to adopt the below outlined structure according its needs. It
is emphasized that the various positions listed hereunder should be represented in the
organizational structure of implementing agency in order to successfully implement the SEP.

28. Project Manager (PM) i.e. Superintending Engineer or the Executive Engineer at the Dam
authority shall be responsible for overseeing and coordinating all activities associated with
stakeholder engagement and management. PM shall be responsible to sustain relationships
and communicate with Government entities and the media. These engagements shall be
required throughout the Project’s life and decisions taken as a result of these engagements
could potentially impact implementing agencies’ relationships with communities.

29. SPMU/CPMU, with support from E&S specialists from EMC will be responsible for
implementing community engagement activities; and shall oversee all planned stakeholder
engagement activities or in process of being implemented. Furthermore, these specialist(s)
need to ensure that all stakeholder engagement aspects are permanent item agenda at all
meetings, within implementing agency and that all actions arising from management decisions
are duly implemented. The broad responsibilities of social and environmental specialists
include the following:

Develop, implement and monitor all stakeholder engagement strategies/ plans for the
Project/ESDD/ESIA;

Oversee all stakeholder engagement related activities for the Project;

Manage the grievance mechanism;

Interact with related and complementary support activities that require ad hoc or intensive
stakeholder engagement (community development and land acquisition/ resettlement
planning and implementation);

Act as mediator between implementing agency and stakeholders;
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 Dam Rehabilitation and Improvement Project Phase II–Stakeholder Engagement Framework

Liaise with project manager to ensure that stakeholder engagement requirements/

protocols are understood; and

Proactively identify stakeholders, project risks and opportunities and inform the PM/ senior
management to ensure that the necessary planning can be done to either mitigate risk or
exploit opportunities.
30. Implementing agencies shall, as part of the respective Stakeholder Engagement Plan shall
provide Contact information if people have comments or questions about the project or
engagement. The contact information shall contain, at the minimum – name, designation,
address for correspondence, email address, phone number.

31. All – inclusive budget provision for development and implementation of stakeholder
engagement plan during the project life cycle shall be furnished as part of SEP. As dam list is
yet to be finalized a template for providing the budgets and resources are provided herein.
These shall be revised once more information is available.

Table 3: Financial resources for implementation of SEP

(template)
S.No. Activities Quantity Unit Unit cost Across Years Total
costs in
Rs.
Pre Project implementation phase

1 Formal consultation meetings on Per

dam site or district HQ relevant meeting
for EAP preparation
2 Travel expenses for E&S staff Per visit
3 Meetings with Departments per visit
(forest, revenue, district
administration); Site visits

4 Preparation & dissemination of

Communication material
i) Entitlement Brochures no.
ii) Safety signboards no.
iii) Flyers - Project information & no.
GRM details
5 Awareness generation meetings no.
at sensitive areas & Contractor
personnel
6 GRM MIS Database Lump sum
TOTAL

During project implementation

1 Formal consultation meetings in LUM

On dam site or district HQ for EAP

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 Dam Rehabilitation and Improvement Project Phase II–Stakeholder Engagement Framework

Table 3: Financial resources for implementation of SEP

(template)
S.No. Activities Quantity Unit Unit cost Across Years Total
costs in
Rs.
dissemination
2 Travel expenses for E&S staff LUM

3 Meetings with Departments LUM

(forest, revenue, district
administration, disaster
management); Site visits for
Environmental measures
4 Preparation & dissemination of
Communication material
i) Other Brochures LUM

5 Awareness generation meetings LUM

at sensitive areas & Contractor
personnel
6 GRM MIS Database LUM
TOTAL

GRANDTOTAL

9.0 GRIEVANCE REDRESSAL MECHANISM

32. A grievance redressal mechanism shall be developed for potential use by external
stakeholders. The aim of the grievance redressal mechanism is to achieve mutually agreed
resolution of grievances raised by such stakeholders. The grievance redressal mechanism
described hereunder is distinct from the grievance redressal mechanism, to be used by the
Project’s workforce. Key definitions are as follows:
• Complaint: an expression of dissatisfaction that is related to an impact caused by a project
activity, which has affected an individual or group. Adversely, the interest of an individual
or group and the individual or group wants a proponent or operator(or contractor) to
address and resolve it (e.g. problems related to dust deposition, noise or vibration).A
complaint is normally of a less serious nature than a grievance; and

• Grievance: a claim raised by an individual or group whose livelihood, health and safety,
cultural norms and heritage are considered to have been adversely affected (harmed) by a
project activity which, if not addressed effectively, may pose a risk to DRIP operations
(through stakeholder actions such as access road blockages) and the livelihood, well-being
or quality of life of the claimant(s).
33. A grievance redressal mechanism (GRM) to uphold the Project’s social and environmental
safeguards performance is designed to address concerns and complaints promptly and
transparently with no impacts (cost, discrimination) for any reports made by project affected
people (PAPs). The grievance redress mechanisms described hereunder include both
complaints and grievances (hereinafter referred to only as ‘grievances’). Grievances raised by
stakeholders need to be managed through a transparent process, readily acceptable to all
segments of affected communities and other stakeholders, at no cost and without retribution.
The GRM works within existing legal and cultural frameworks, providing an additional
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 Dam Rehabilitation and Improvement Project Phase II–Stakeholder Engagement Framework

opportunity to resolve grievances at the local, project level. The key objectives of the
GRM are:
• Record, categorize and prioritize the grievances;
• Settle the grievances via consultation with all stakeholders (and inform those stakeholders
of the solutions)
• Forward any unresolved cases to the relevant authority.

34. The types of grievances stakeholders may raise include, but are not limited to:
• Non - payment, or inadequate compensation and/ or due R&R assistances; wrong
measurement of parcel
• Construction related impacts – cracks, damages to structures; dust damaging crops/ trees
• Health and safety risks;
• Negative impacts on the environment;
• Negative impacts on communities, which may include, but not be limited to financial loss,
physical harm and nuisance from construction or operational activities;
• Impacts arising from migrant labor on local communities

35. As the GRM works within existing legal and cultural frameworks, it is recognized that the GRM
shall comprise project level and respective State level redress mechanisms. Most Project
related grievances could be minor and site-specific. Most grievances are to be received directly
on site by the designated site representative of SPMU that shall endeavor to resolve them
satisfactorily on site. The designated site representative shall inform the SPMU of these
complaints and their outcomes, and of others not satisfactorily resolved that the SPMU GRM
nodal officer should take over. The SPMU nodal officer shall log these in the Complaints
Register. The nodal officer shall, on receipt of each complaint, note the date, time, name and
contact details of the complainant, and the nature of the complaint in the Complaints Register.
The nodal officer shall inform the complainant of when to expect a response. S/he shall then
endeavor to address it to the best of his/her abilities, as soon as possible. Should the nodal
officer not be able to resolve the complaint to the satisfaction of the affected persons, he/she
shall then refer the complaint directly to the DRIP – II Project Director (PD).

36. Complaints referred to the PD will require him/ her to take earnest action to resolve them at
the earliest time possible. It would be desirable that the aggrieved party is consulted and be
informed of the course of action being taken, and when a result may be expected. Reporting
back to the complainant shall be undertaken within a period of two weeks from the date that
the complaint was received. If the complaint is not resolved to the satisfaction of the aggrieved
party, it shall then be referred to the State level Grievance Redressal Committee (SGRC). The
SGRC shall address the grievance within 45 days.

37. Should measures taken by the SGRC, fail to satisfy the complainant, the aggrieved party is free to
take his/her grievance to the Court of Law at his/her own cost, and the Court’s decision will be
final and shall be binding on all parties. It is vital that appropriate signage for GRM is erected at
the sites of all works providing the public with updated Project information and summarizing
the GRM process, including contact details of the relevant nodal officer. Anyone shall be able
to lodge a complaint and the methods (forms, in person, telephone, forms written in
Hindi/local language/English) should not inhibit registering any complaint.

38. The Complaints Register shall be maintained by the SPMU of the department, who will log the:
i) details and nature of the complaint; ii) the complainant name and their contact details; iii) date;
iv) corrective actions taken in response to the complaint. This information shall be included in the
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 Dam Rehabilitation and Improvement Project Phase II–Stakeholder Engagement Framework

Borrower implementing agencies progress reports to the World Bank. The project level process can
only act within its appropriate level of authority and where appropriate, complaints shall be
referred on to the relevant authority such as those indicated.

39. Grievance Redress Committee (GRC) shall be formed at each implementing agency level
comprising of competent members, who can effectively contribute in grievance redressal.
Cases not resolved at GRC level would be brought for arbitration. A time period of two months
would be available for arbitration. In case at this level the dispute is also not resolved, the
aggrieved person may take recourse to the civil court. An indicative list includes:
• District Social Welfare Officer
• Executive Engineer, SPMU
• NGO representative
• PAP representative (one male and one female),and
• Representative from Revenue Department (for cases related to land)

40. Details on contact information for grievances, inquiries, and further feedback shall be made
available in each SEP in the following format:

Description Contact details

Agency
To:

Address:
E-mail:

Website:

Telephone:

41. Notifications regarding constitution of committees by SPMU shall be done prior to project
negotiations. Prior to commencement of construction, these details shall be notified by pasting
notices at the prominent community locations in the downstream.

42. This framework encourages the Borrower/ implementation agency to take advantage of the
existing GRMs, where available. Many States have been implementing State level, single sign-
8
on electronic platforms for receiving, forwarding the grievances to relevant agencies and
addressing grievances. The Project GRM shall be made connected to such existing GRMs to
benefit from the accessibility and knowledge about such systems by the stakeholders who
desire to approach them. The SEP shall take in to account the existing system’s ability to identify
duplicate complaints received through more than one channel; and lack of connectivity
between the common platform and the project level GRM. The SEP shall strive to propose a
GRM platform that is functioning, and accessible to beneficiaries through a variety of channels.

8
Spandanain Andhra Pradesh, Samparkin Rajasthan etc.

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 Dam Rehabilitation and Improvement Project Phase II–Stakeholder Engagement Framework

10.0 MONITORING AND REPORTING

43. It is important to monitor and evaluate the ongoing stakeholder engagement process and GRM
to ensure that consultations, disclosure efforts and GRM functions are effective and those
stakeholders have been meaningfully consulted throughout the process and are responded to
through GRM process. This will facilitate to respond to identified issues and alter the schedule
and nature of engagement activities to make them more effective. Adherence to the following
characteristics/commitments/activities will assist in achieving successful engagement:

• Sufficient resources to undertake the engagement;

• Inclusivity (inclusion of key groups) during interactions with stakeholders;
• Promotion of stakeholder involvement;
• Sense of trust in the implementing agency by all stakeholders;
• Clearly defined approaches; and
• Transparency in all activities.

44. The stakeholder engagement process shall make use of the various engagement tools such as:
• Stakeholder database
• Issues and Response table
• Meeting records of all consultations, workshops and trainings held
• Grievances and resolutions database
• Third party assessment of feedback on issues and resolutions to check efficacy of the
system
• Tool to extract and effectively engage with Project stakeholders who approach State
level GRMs (eg. Sampark, Spandana etc)
45. Project Management consultants (PMC) engaged to provide institutional capacity and support
to DRIP II - SPMU and CPMU, with overall project management and supervision responsibility
including procurement, design, contract management shall oversee the overall
implementation, monitoring, and reporting of safeguards aspects such ESMPs, LMP, GBV
action plan, SEP and RAPs all of which include Stakeholder engagement requirement.
46. Quarterly reports on stakeholder engagement events, and grievance handling shall be collated
by PMC staff and the outcomes shall be referred to the senior management of the Project(s). A
number of Key Performance Indicators (KPIs) shall also be monitored by the project on a
regular basis, including the following parameters by Component/sub-component:

Number of public hearings, consultation meetings and other public discussions/ forums
conducted within a reporting period (e.g. monthly, quarterly, or annually);

Number and types of IEC materials used

Number of project events published/ broadcasted in the local, regional media

Type and frequency of public engagement activities;

Geographical coverage of public engagement activities – number of locations and
settlements covered by the consultation process, including the settlements in remote
areas within the Project Area of Influence (PAI);

Number and type of grievances received within a reporting period (e.g. monthly, quarterly,
or annually) and number of those resolved within the prescribed timeline;

% of sample, selected randomly from GRM database and surveyed for GRM performance
satisfied with the process.

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 Dam Rehabilitation and Improvement Project Phase II–Stakeholder Engagement Framework

47. Information on public engagement activities undertaken by the Project during the year shall be
conveyed to the stakeholders including World Bank through: online publication of a SEP
Implementation report. Specifically, for disadvantaged and vulnerable groups, efforts shall be
made to report back to them through focus group discussions and other means.

11.0 TRAINING

48. CWC, CPMU and SPMU together with World Bank shall arrange necessary training on
stakeholder engagement. The training shall be organized by CWC/CPMU to train the trainers of
respective SPMUs. The SPMUs in turn will organize training to concerned officials of the
participating Dams. The SEP training shall include identification of stakeholders as well as the
implementation of respective SEPs. The training shall be provided to the members of staff who,
due to their professional duties, may be involved in interactions with the external public, as
well as to the senior management. Specialized training shall also be provided to the staff
appointed to deal with stakeholder grievances as per the existing Public Grievance Procedure
and the project specific Grievance Redressal Mechanism. Project contractors and selected
representatives shall also receive necessary instructions for the Grievance Procedure. An
annual report on implementation of SEPs shall contain details of the periodical trainings held
and future programmes. Further, specific sessions shall be included in “Annual Experience
sharing workshop” on E&S implementation, to be organized by CWC to enable all participating
states to share and learn from each other on stakeholder engagement issues. Each SEP will
include a training calendar and budget in their respective SEPs.

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 Dam Rehabilitation and Improvement Project Phase II–Stakeholder Engagement Framework

Annexure 1 – Outline of Stakeholder Engagement Plan

1. Project Description
2. Nature of the proposed project interventions
a. Structural interventions
b. Non – structural interventions
c. Revenue generation (Tourism, Water recreation, floating solar)
3. Purpose of the Stakeholder Engagement Plan
4. Applicable legal and regulatory framework and World Bank ESF
5. Brief Summary of previous stakeholder Engagement activities
6. Stakeholder identification in X dam
7. Stakeholder Engagement and Project cycle
8. Timelines for Information disclosure and Feedback
9. Future phases of project
10. Implementation arrangements
11. Grievance redressal mechanism
12. Budget for implementation
13. Monitoring and Reporting (including Annual reporting back)
14. Training

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 Dam Rehabilitation and Improvement Project Phase II–Stakeholder Engagement Framework

Annexure2 – Summary table of consultations and surveys with stakeholders (affected persons/ other
interested parties)

S. Date Place Type of Stakeholders Number of

No Participants (M/F)

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 Dam Rehabilitation and Improvement Project Phase II–Stakeholder Engagement Framework

Annexure 3 – Brief summary of concerns/suggestions expressed by the different interest groups during
consultations

Affected parties Other interested parties Vulnerable/Disadvantaged

Follow-up actions on concerns/suggestions: Further outcomes include: A Project level applicable

ESMF containing RPF will be developed before Appraisal. The RPF will governany economic/
physical displacement issues arising out of the project. Additional provisions have been
recommended for improved communications with the locals. Bid documents shall contain
provisions for hiring local labor. GBV action plan will be included in ESMF. Other
concerns/suggestions, not directly relevant to the Project are submitted to SPMUs for actions by
concerned departments.

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